2020 Best in KLAS Partial IT Outsourcing


Segment Winner

 
 
2yr Trend
 
Loyalty
Operations
Relationship
Services
Value
Stoltenberg Consulting Logo
Konfidence
2yr Trend
Average Segment Score87.5
50
Stoltenberg Consulting (Mostly Help Desk; Mostly Legacy)
 
100
Loyalty
A+
Operations
A+
Relationship
A+
Services
A
Value
A
 
 

2

ettain health Logo
Konfidence
2yr Trend
ettain health
 
Loyalty
A+
Operations
A
Relationship
A-
Services
A
Value
A
 
 

3

ROI Healthcare Solutions Logo
Konfidence
2yr Trend
N/A
ROI Healthcare Solutions (Mostly Application Management; Mostly Legacy)
 
Loyalty
A-
Operations
A+
Relationship
A
Services
A-
Value
A
 
 

4

Nordic Logo
Konfidence
2yr Trend
Nordic (Mostly Application Management)
 
Loyalty
A+
Operations
A
Relationship
A-
Services
B+
Value
A-
 
 

5

CTG Logo
Konfidence
2yr Trend
CTG (Application Management and Help Desk)
 
Loyalty
A
Operations
B
Relationship
A-
Services
B
Value
A-
 
 

6

HCTec Logo
Konfidence
2yr Trend
N/A
HCTec (Mostly Application Management)
 
Loyalty
A-
Operations
B
Relationship
A
Services
B-
Value
A-
 
 

7

GuideIT Logo
Konfidence
2yr Trend
GuideIT (Application Management and Help Desk)
 
Loyalty
B
Operations
B
Relationship
B
Services
B-
Value
B
 
 

8

Nuance Logo
Konfidence
2yr Trend
Nuance (Mostly Help Desk)
 
Loyalty
B+
Operations
B-
Relationship
B-
Services
C
Value
B+
 
 

9

NTT DATA Logo
Konfidence
2yr Trend
NTT DATA (Various)
 
Loyalty
B
Operations
B
Relationship
B
Services
C+
Value
B
 
 

10

Engage Logo
Konfidence
2yr Trend
N/A
Engage
 
Loyalty
B
Operations
B-
Relationship
B-
Services
B
Value
C+
 
 

11

Fortified Health Security Logo
Konfidence
2yr Trend
N/A
Fortified Health Security (Security Only)
 
Loyalty
C+
Operations
C-
Relationship
B-
Services
B+
Value
B
 
 

12

Cerner Logo
Konfidence
2yr Trend
Cerner
 
Professional Services 88.1
Loyalty
B
Operations
B-
Relationship
B
Services
C+
Value
C
 
 

Solutions Not Ranked

Component [C], Not Primary [NP], Regional [R] or Limited Market Share [MS]

Secureworks (Cybersecurity Only)* [C]*

75.8

*Does not meet minimum KLAS Konfidence level.

Trend does not include the Best KLAS score

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More information about Partial IT Outsourcing is available via the following KLAS products:

Past Partial IT Outsourcing Awards

Konfidence

Konfidence level
Konfidence Level Description
Products must have at least 30 live organizations participating for software and at least 15 live organizations for professional services. Exception to this is Transcription Services (30).
Products must have at least 20 live organizations participating for software and at least 10 live organizations for professional services. Exception to this is Transcription Services (20).
Products must have at least 15 live organizations participating for software and at least 6 live organizations for professional services. Exception to this is Transcription Services
-
The Konfidence level on this product rating is low. These results are for early trend detection. As more performance data is received, the result is likely to have a wide variance.