2020 Best in KLAS Partial IT Outsourcing


Segment Winner

 
 
2yr Trend
 
Loyalty
Operations
Relationship
Services
Value
Stoltenberg Consulting Logo
Konfidence
2yr Trend
Average Segment Score87.5
50
97.4
(Mostly Help Desk; Mostly Legacy)
 
100
Loyalty
A+
Operations
A+
Relationship
A+
Services
A
Value
A
 
 

2

Experis Health Solutions Logo
Konfidence
2yr Trend
95.5
ettain health
 
Loyalty
A+
Operations
A
Relationship
A-
Services
A
Value
A
 
 

3

ROI Healthcare Solutions Logo
Konfidence
2yr Trend
N/A
93.8
(Mostly Application Management; Mostly Legacy)
 
Loyalty
A-
Operations
A+
Relationship
A
Services
A-
Value
A
 
 

4

Nordic Logo
Konfidence
2yr Trend
93.2
(Mostly Application Management)
 
Loyalty
A+
Operations
A
Relationship
A-
Services
B+
Value
A-
 
 

5

Computer Task Group, Incorporated, a Cegeka Company Logo
Konfidence
2yr Trend
90.2
CTG (Application Management and Help Desk)
 
Loyalty
A
Operations
B
Relationship
A-
Services
B
Value
A-
 
 

6

HCTec Logo
Konfidence
2yr Trend
N/A
89.7
(Mostly Application Management)
 
Loyalty
A-
Operations
B
Relationship
A
Services
B-
Value
A-
 
 

7

GuideIT Logo
Konfidence
2yr Trend
85.1
(Application Management and Help Desk)
 
Loyalty
B
Operations
B
Relationship
B
Services
B-
Value
B
 
 

8

Nuance (a Microsoft Company) Logo
Konfidence
2yr Trend
84.5
Nuance (Mostly Help Desk)
 
Loyalty
B+
Operations
B-
Relationship
B-
Services
C
Value
B+
 
 

9

NTT DATA Logo
Konfidence
2yr Trend
83.0
(Various)
 
Loyalty
B
Operations
B
Relationship
B
Services
C+
Value
B
 
 

10

Engage (merged with Tegria) Logo
Konfidence
2yr Trend
N/A
81.7
Engage
 
Loyalty
B
Operations
B-
Relationship
B-
Services
B
Value
C+
 
 

11

Fortified Health Security Logo
Konfidence
2yr Trend
N/A
81.6
(Security Only)
 
Loyalty
C+
Operations
C-
Relationship
B-
Services
B+
Value
B
 
 

12

Oracle Health Logo
Konfidence
2yr Trend
81.1
Cerner
 
Professional Services 88.1
Loyalty
B
Operations
B-
Relationship
B
Services
C+
Value
C
 
 

Solutions Not Ranked

Limited Data Products

Score

Cumberland Partial ITO (LinkEHR) *

87.9

Component [C], Not Primary [NP], Regional [R] or Limited Market Share [MS]

(Cybersecurity Only)* [C]*

75.8

*Does not meet minimum KLAS Konfidence level.

Trend does not include the Best KLAS score

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More information about Partial IT Outsourcing is available via the following KLAS products:

Past Partial IT Outsourcing Awards

Konfidence

Konfidence level
Konfidence Level Description
Products must have at least 30 live organizations participating for software and at least 15 live organizations for professional services. Exception to this is Transcription Services (30).
Products must have at least 20 live organizations participating for software and at least 10 live organizations for professional services. Exception to this is Transcription Services (20).
Products must have at least 15 live organizations participating for software and at least 6 live organizations for professional services. Exception to this is Transcription Services
-
The Konfidence level on this product rating is low. These results are for early trend detection. As more performance data is received, the result is likely to have a wide variance.