A+ = 93.0+
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
C+ = 77.0-79.9
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
Based on KLAS' Decision Insights data, the market energy indicator reflects the frequency with which a vendor is seriously considered and replaced compared to what would be expected based on the number of vendors in the market and the number of purchase decisions recorded.
Market average: 79.7
Services average: 90.1
Overall performance score (100-point scale) |
Trend (2024-2025) |
# of unique orgs |
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
|||
|
R1 RCM
Physician RCM Services 
|
92.9 |
+7%
|
11
|
A-
|
A-
|
B+
|
A
|
A
|
||
| |
|
|
|
|||||||
|
Access Healthcare
Ambulatory RCM Services
|
85.8 |
-6%
|
13
|
B+
|
B
|
A-
|
C+
|
B
|
||
| |
|
|
|
|||||||
|
IKS Health
Revenue Cycle Management
|
84.0 |
+7%
|
10
|
B+
|
B
|
A
|
C+
|
C+
|
||
| |
|
|
|
|||||||
|
nimble solutions
Surgical RCM Services
|
75.2 |
+28%
|
18
|
D+
|
C
|
B-
|
B-
|
C
|
||
| |
|
|
|
|||||||
|
Ventra Health
RCM Services
|
68.3 |
N/A
|
37
|
D
|
D+
|
B-
|
C
|
D-
|
||
0.0 |
100.0 |
|||||||||
92.9
11
loyalty
A-
operations
A-
relationship
B+
services
A
value
A
loyalty
B+
operations
B
relationship
A-
services
C+
value
B
loyalty
B+
operations
B
relationship
A
services
C+
value
C+
loyalty
D+
operations
C
relationship
B-
services
B-
value
C
68.3
37
loyalty
D
operations
D+
relationship
B-
services
C
value
D-
Additional Performance Insights
Additional Performance Insights
Ranked solutions for which at least 100% of respondents answered yes.
Avoids charging for every little thing?
Access Healthcare
Ambulatory RCM Services
Ambulatory RCM Services
n=12 100%
R1 RCM
Physician RCM Services
Physician RCM Services
n=11 100%
Avoids charging for every little thing?
Access Healthcare
Ambulatory RCM Services
Ambulatory RCM Services
n=12 100%
R1 RCM
Physician RCM Services
Physician RCM Services
n=11 100%
Solutions Not Ranked
Ordered alphabetically
L
|
Overall performance score (100-point scale) |
# of unique orgs |
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
|
|
AGS Health
Ambulatory RCM Services L |
79.8 |
7
|
B-
|
B-
|
B
|
C
|
C+
|
| |
|
|
|
||||
|
Guidehouse
Ambulatory RCM Services L |
89.7 |
7
|
B+
|
A-
|
B+
|
B+
|
A-
|
| |
|
|
|
||||
|
Omega Healthcare
Omega Health Ambulatory RCM Services NB |
96.7 |
11
|
A+
|
A
|
A
|
A
|
A+
|
L
&nbps;
AGS Health
Ambulatory RCM Services L
Ambulatory RCM Services L
79.8
7
7
loyalty
B-
operations
B-
relationship
B
services
C
value
C+
Guidehouse
Ambulatory RCM Services L
Ambulatory RCM Services L
89.7
7
7
loyalty
B+
operations
A-
relationship
B+
services
B+
value
A-
Omega Healthcare
Omega Health Ambulatory RCM Services
Omega Health Ambulatory RCM Services
96.7
11
11
loyalty
A+
operations
A
relationship
A
services
A
value
A+
