Ventra Health RCM Services Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Services
I don't have any issues with the coding piece Ventra Health does, but they don't really provide any...
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Relationship
Ventra Health has been willing to work with us in the contract portion to begin with. In the past...
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Relationship, Services
Ventra Health is definitely meeting expectations across the board. They exceed our expectations when...
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Relationship
I would choose Ventra Health again because of their accuracy and thoroughness in coding compliance....
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Value
Ventra Health is our billing company, so the more that they can collect, the better. We always want...
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Relationship
Ventra Health is attentive and responsive to our needs, and we have a good relationship with our...
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Operations, Value
Ventra Health has consistently underperformed compared to internal teams in key metrics such as A/R...
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Loyalty, Relationship, Services, Value
The goal of the partnership was to leverage Ventra Health’s scale and promised technology...
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Relationship, Operations, Value
Ventra Health’s leadership is described as highly sales driven but lacking in delivery focus and...
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Relationship, Value
Ventra Health frequently requests rate adjustments for services already covered under existing...
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Loyalty, Relationship
Ventra Health met expectations most of the time, but I wouldn't say they consistently exceeded them....
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Relationship, Operations, Services
We hired ADVOCATE RCM, and then they were bought out by Ventra Health. Previously, the firm had been...
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Loyalty, Relationship, Operations
Our experience with Ventra Health has been horrible; I can't wait to get rid of them. They are...
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Relationship, Services
With Ventra Health, we never know who to ask questions to. There are many different people on our...
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Relationship, Operations
There is a lack of transparency with Ventra Health, and they are just causing us problems. They drop...
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Relationship, Operations, Services
We found Advocate to be just fine, and we were with them for a long time. As soon as Ventra Health...
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Value
We are paying a pretty high rate for Ventra Health's services and for the collections that we get....
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Loyalty, Relationship
The most valuable piece of this partnership is working with our client success director and our...
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Relationship
The change from ADVOCATE RCM to Ventra Health has me feeling as if I have gone from being a person...
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Relationship, Value
Ventra Health is a great resource. They definitely execute on their promises and deliverables, and...
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Relationship, Services
Ventra Health does a great job with revenue cycle management. They have also done a really good job...
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Relationship
We have worked with the same person at Ventra Health through multiple changes because we expressed...
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Relationship, Services
The firm provided overall excellent service, transparency, and commitment. At times, they needed...
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Relationship, Operations
I seem to have to ask my liaison to provide me with information on what charts are incomplete so...
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Relationship, Operations
Ventra Health isn't doing anything that is completely dissatisfying to me. They just aren't doing...
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Relationship, Operations
We have had to go to a different firm to take up some particular facets of the billing process...
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Value
We have a pretty explicit contract with Ventra Health, and I haven't seen any additional charges...
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Loyalty, Relationship, Services
My own personal opinion of Ventra Health is that when they started to merge and acquire other...
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Relationship, Services
Ventra Health is empowered to solve our problems. They don't always get problems fixed, but they...
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Relationship
Ventra Health’s impact on cash collections has been a little erratic. In the beginning, they were...
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Loyalty, Services
Ventra Health’s impact on the patient experience is not 100% perfect, but it is decent. We have a...
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Loyalty
We looked at other firms, but Ventra Health pretty much had the best offering as far as physician...
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Loyalty, Relationship, Services
We communicate things to the firm, but they end up doing things anyway that we have asked them not...
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Relationship
With Ventra Health, there have been times we have needed to escalate, and there have been times when...
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Operations, Services
There was not a good implementation with Ventra Health. When we implemented them, my whole team...
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Relationship
When the previous companies merged and became Ventra Health, they didn't communicate certain things...
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Relationship
I would buy Ventra Health’s services again. Overall, they do a good job, but I do think there are...
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Relationship
The biggest thing Ventra Health could do to help our team is just follow through and get things...
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Loyalty, Relationship, Value
The company we were with previously merged with others and became Ventra Health. There is a little...
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Relationship
Ventra Health is a partner in making our team successful through revenue cycle management. The scope...
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Services, Value
Price transparency with Ventra Health is not great. Honestly, I think we did better by reviewing the...
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Relationship
Ventra Health had a change in ownership and structure a few years ago, and a short time later, our...
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Operations, Services
Our collections process currently involves multiple vendors for the independent dispute resolution...
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Loyalty
With Ventra Health, I haven't seen AI really demonstrated yet. I would like to see it demonstrated...
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Loyalty
We went with Ventra Health because we wanted to find a partner who was capable of moving quickly,...
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Relationship
We are still early in our engagement with Ventra Health, but everything has been fantastic. The...
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Relationship, Services
We have used many RCM companies over the decades, and Ventra Health has been the best.
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Relationship
My team from Ventra Health is amazing.
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Loyalty, Services, Value
Ventra Health calls one of their strategies white-glove service. They have a very small team of...
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Services, Value
Our only friction point or yellow light with Ventra Health has been that we had some hiccups that...
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Services
All locations are linked now, but for provider enrollment, the firm didn't enroll all our other...
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Loyalty
If the choice were mine, we would be moving off of Ventra Health now. We aren’t moving because they...
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Value
Ventra Health is very good at perhaps posting the money that comes in the door easily, but they...
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Relationship
Things are hit and miss with Ventra Health’s staff. Some staff members are stronger than others, but...
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Relationship
Our client success manager is very good. We have a few contacts at Ventra Health that are doing the...
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Services
Ventra Health is performing a little higher on the anesthesia side because there are not as many...
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Relationship, Services
A/R processing is probably the one area that could use more improvement with Ventra Health, as A/R...
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Relationship
We have been very pleased with Ventra Health's service. They have gone through a lot of...
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Relationship
Ventra Health’s willingness to customize a practice management solution for us has helped us manage...
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Services, Value
Ventra Health talks a good talk like they have our long-term interest at heart, but overall, the...
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Operations, Services
We had some issues with provider enrollment. Those came to light, and Ventra Health has finally,...
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Services
Patients don't receive callbacks from Ventra Health. They are calling a number that is not in the...
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Relationship, Services, Value
There has been a pretty strong turnaround with Ventra Health. A while back, when their new CEO...
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Services, Value
If I reach out to Ventra Health, I almost always get a valuable response that helps me with my...
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Loyalty, Relationship
We selected Ventra Health due to a combination of multiple different things. The relationship and...
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Loyalty, Relationship
I would tell other organizations that Ventra Health is a fantastic partner, that we have had a...
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Services
Every once in a while, we run across some continued questions where we are still trying to sort out...
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Operations, Value
We use Ventra Health’s vSight platform for making sure that our providers are finishing their notes...
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Operations, Value
With any billing and coding company, there is often an overwhelming amount of information, and...
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Relationship, Operations, Services
We have had quite a few conversations about optimizing coding strategy, which would help us with our...
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Loyalty, Relationship, Services
So far, our relationship with Ventra Health has been going very well. We have been very happy with...
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Relationship
The Ventra Health executive over our billing group is very involved in our accounts and is often...
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Operations, Services
Ventra Health’s business is growing in the specific type of billing we use them for, and they are...
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Services
At this point, from what I see in the market, there is no competition from any other vendor...
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Relationship
Ventra Health should look into the call centers that the patients call into. I receive patient calls...
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Relationship
My current account manager is absolutely wonderful to work with. With our previous firm, questions...
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Relationship
Ventra Health is working quite a bit on their denials rate. They are also working really hard to try...
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Services
We have been very satisfied with the software and the support that the Ventra Health representatives...
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Services, Value
Ventra Health has fallen significantly from what they were doing for us. Things just haven't been...
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Loyalty, Services, Value
There are a handful of different practices in the region that have also been using Ventra Health,...
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Operations, Value
Once, Ventra Health overpaid us for a month. Then they said that they just weren't going to pay us...
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Relationship, Services
Quite frankly, I don't know who the upper-management people are at Ventra Health. The individuals I...
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Operations
Ventra Health does just about everything. The firm is involved in pretty much everything with...
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Relationship, Services, Value
Before all the big changes with Ventra Health, my account manager was very good in their position....
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Relationship, Services
A while ago, Ventra Health asked what we would recommend putting in place. We suggested a few things...
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Relationship, Services
Ventra Health maintains a great partnership with us. I think they are pretty much in tune. They are...
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Relationship, Services, Value
Our days in A/R have improved, and Ventra Health has followed through on everything we have asked of...
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Relationship
With Ventra Health, when delays or issues come up, they don't come to light as quickly as we would...
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Relationship, Services
I like the access I have with Ventra Health. I can always talk to someone to get my questions...
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Relationship
Ventra Health meets or exceeds our expectations most of the time, and they don't meet them a small...
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Relationship
Sometimes Ventra Health comes up with an approach on denials before consulting with us rather than...
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Relationship
Ventra Health communicates well and is collaborative on solving problems.
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Relationship
We get very high-grade white-glove service. When I ask for something to be looked into or fixed, it...
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Relationship
The Ventra Health staff members that I deal with are excellent, but I don't deal with all of the...
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Relationship, Services
Ventra Health needs to improve their internal communication with providers. There is no coding...
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Loyalty
Over the past few years, there has been a decline in services with Ventra Health. There were a lot...
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Relationship, Services
We used to outsource our anesthesia service and ended up bringing it in-house. We didn't really have...
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Services
Ventra Health consistently exceeds expectations with the KPIs. When we did our contract, we...
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Relationship
For every aspect of the revenue cycle management work Ventra Health does, they do amazing. It has...
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Services, Value
One tangible outcome with Ventra Health is that we were running into an issue with getting all the...
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Relationship
Ventra Health has been an amazing partner. Our client success manager has great communication...
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Relationship, Services, Value
The overall quality of performance from Ventra Health has gone down over the last couple of years,...
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Relationship, Services
The MedSuite dashboard from Ventra Health really is helpful for us because it allows us to run all...
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Relationship, Services
With the merger of abeo and Ventra Health, it has just seemed like the firm is trying to do too...
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Relationship
Some consultants from Ventra Health who we have worked with have been excellent, and a couple have...
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Services
We have had an uptick of patient complaints from when they called Ventra Health about their...
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Relationship
Like every other organization, Ventra Health has had challenges and issues from a workforce...
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Loyalty
The MedSuite system itself is pretty solid. It is not new. It was one of the systems that sort of...
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Relationship
The engagement from those empowered to solve our problems is good. If a black swan event occurs, I...
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Services
Going through the Change Healthcare cyberattack last year, we had to pivot to a new claims...
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Relationship
Our lag time or the time between touching accounts and taking the next action or reviewing things...
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Services
The relationship with Ventra Health feels very transactional and not very relational. There could be...
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Value
There is a professional reputation that goes along with a recommendation, so if I'm recommending...
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Relationship
Ventra Health’s service quality has had some bumps using their offshore people. We get a substantial...
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Relationship
If the vendor were going above and beyond, they would note trends that need corrections and...
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Relationship
There hasn't been one issue that we have felt Ventra Health hasn’t put max effort into. One of our...
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Relationship
Since Ventra Health rebranded, there has been a lot of change. Before our current Ventra Health...
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Relationship
Based on what we receive, Ventra Health is consistent on their regular reports. Anything we ask for...
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Loyalty, Services
We are still not on the dashboard platform that Ventra Health is known for. We still get the...
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Relationship, Services
When we first hired the firm, they were DuvaSawko. The deal with DuvaSawko was that their A/R days...
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Relationship
Overall, Ventra Health is amazing. We have an amazing account manager. We have a regular call with...
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Loyalty, Relationship
We knew some of the higher-ups at Ventra Health, and we were very interested in them because of...
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Relationship
The transition from abeo to Ventra Health has gone well for the most part, but we continue to see...
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Loyalty, Relationship, Services
If another practice told me that they were thinking of using Ventra Health for their revenue cycle,...
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Services, Value
Our A/R days go up with Ventra Health. We bring buckets of outstanding claims that haven't been...
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Value
Our fee structure with Ventra Health is pretty transparent. I'm not aware that we ever get charged...
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Relationship, Value
Even though we have outsourced all of our revenue cycle work to firms like Ventra Health, we wind up...
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Relationship
The decision support feedback with Ventra Health isn't quite as high quality as it used to be. We...
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Value
Ventra Health has a reasonable cost model.
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Relationship
I am extremely satisfied with Ventra Health’s people. Our main person is excellent with...
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Operations, Services
In reviewing the month-end review, I am surprised at how high Ventra Health’s A/R days are. That...
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Relationship, Operations
Ventra Health only sends out statements; they do not make phone calls to patients. Initially, they...
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Relationship, Operations
I know our providers love Ventra Health, and I do love the training that Ventra Health does. From a...
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Relationship
The first person I had with Ventra Health would have been rated the lowest score, but Ventra Health...
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Services
To some extent, we are still facing some technical limitations with Ventra Health, but it is not...
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Loyalty, Relationship
Our organization faced a lot of resistance in terms of changes and things that we wanted to see, but...
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Services
With our patient experience with Ventra Health, we are treating a lot of patients and only get a few...
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Relationship, Operations, Services
We have productive conversations every time with Ventra Health. We are looking to see some results...
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Relationship
We had a bit of a revolving door for several years with Ventra Health, and that was unfortunate. The...
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Relationship, Services
Ventra Health is having to answer for some large failures that we have had for years on the back...
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Relationship, Services
I would actually give Ventra Health a lot of credit for their strategic ability. Because our local...
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Relationship
Ventra Health has modified the contract because of their poor performance. They need to keep our...
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Services
Ventra Health is addressing their impact on the denials rate like they do with problems with...
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Loyalty, Relationship
We have been working with a different person at Ventra Health, and they have been great. They are...
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Relationship
I would not recommend Ventra Health, but I would answer questions that other organizations have...
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Loyalty, Services
Ventra Health is not meeting the contractual performance metrics and has failed to do so for a few...
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Relationship, Value
All the complaints about our anesthesia group are not related to the anesthesia service being...
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Services
It is hard for me to say that Ventra Health exceeds expectations if self-pay denial or collection...
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Relationship, Services
Ventra Health is not meeting any of the key KPIs of the industry, so we are working on the issues...
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Loyalty, Relationship
There are just too many issues outstanding with the firm. There are issues with the detail of things...
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Relationship
When we are concerned, we get to the upper-level people and speak to them. We have asked the firm...
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Relationship
The firm isn't communicating things; for example, we can't balance bills for patients who are on...
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Relationship
We are very satisfied with the work our contacts at Ventra Health do.
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Relationship
Ventra Health did bring some higher-ups in toward the end when we were having more talks, but they...
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Relationship
Ventra Health did get some better credentialing people. The credentialer was on it and would answer...
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Operations, Services
When we tried to submit records to Ventra Health, it was not the easiest process to get them the...
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Relationship
We have been extremely dissatisfied with Ventra Health’s returns, and I know there have been some...
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Value
There were a lot of patient-related things that Ventra Health wrote off without asking, so there was...
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Relationship
Ventra Health’s communication was not clear. Some of the consultants tried to be helpful, but it...
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Value
I am finding out in talking with our new billing company that Ventra Health cuts corners a bit and...
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Relationship
Whenever we have had a question regarding payment practices from specific carriers or specific...
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Relationship
Our contacts are extremely effective, accommodating, and easy to work with. They go the extra mile...
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Relationship
Ventra Health has a rock-solid leadership team and is highly flexible with customizations or needs...
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Loyalty, Operations
We recently expanded Ventra Health’s portfolio of what they are doing quite a bit. We have no plans...
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Relationship, Operations
As a partner and as another business to work with, Ventra Health is great and always exceeds our...
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Relationship, Services
If we look at pure metrics on the revenue cycle performance side, Ventra Health is not exceeding...
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Relationship, Operations
Ventra Health has overpromised on some services that they were not equipped to deliver, and it took...
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Loyalty, Relationship, Operations, Services
Most vendors and firms I have worked with over the years are terrible, but Ventra Health is great....
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Loyalty, Relationship, Services
Ventra Health is present. They come to our meetings. The executives extend themselves to partner...
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Operations, Services
There are gaps in Ventra Health’s services after the bills come back, so the firm's follow-up area...
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Loyalty, Relationship
We meet regularly with Ventra Health. Ventra Health listens, and that is really what they need to do...
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Services
I wish I had more contact people that I could reach out to at Ventra Health when our primary person...
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Loyalty, Services
The Ventra Health person that we work with gives very good notes. They break things down so that we...
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Relationship, Services
I have incidents where we send emails to Ventra Health and don’t get a response right away, or our...
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Relationship, Services
We have a lot of denials, and it takes a lot of time to resolve them, but I cannot blame Ventra...
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Relationship
I would work with Ventra Health again because they are extremely responsive. They do a good job....
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Relationship
I really like the team we have right now from Ventra Health. They are really knowledgeable. I don't...
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Value
We have done some competitive price bidding, and Ventra Health is very reasonably priced in the...
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Relationship, Value
I would recommend Ventra Health, but I would give a couple of caveats and things to look out for. If...
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Relationship
There is just a timing issue with rating Ventra Health’s impact on the patient experience lower. We...
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Operations
We recently deployed an EMR, and it is difficult to know whether Ventra Health’s scope will be...
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Relationship, Services
The firm’s impact on our denials rate is tricky because things have gotten so aggressive. Ventra...
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Loyalty, Relationship
The firm is consistently meeting our expectations. The expectations that are being met are...
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Relationship, Operations
There are some components where the firm exceeds expectations, like documentation education, chart...
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Value
The firm is not cheap, but we do get a lot of value. The firm does a good job of really supporting...
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Operations
We still have out-of-network relationships with a couple of big health plans. That is very confusing...
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Relationship
The people we work with at Ventra Health are empowered. And Ventra Health's strength of partnership...
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Operations, Value
Ventra Health's impact on our denials rate needs to be tightened up. Getting denials for...
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Operations, Services, Value
Ventra Health does not consistently exceed my expectations because I have high expectations. I want...
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Loyalty
Our organization had internal RCM, and then the organization felt that they could get better results...
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Services
I would tell others to look into Ventra Health. They did a nice job with us in regard to capture...
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Services, Value
Ventra Health doesn't exceed our expectations in every area. There are areas that are challenging....
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Relationship
A few months ago, I would have given Ventra Health’s consultants a lower score. However, we have a...
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Services
We have gotten some bizarre calls where patients have been frustrated with the billing side of...
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Value
I would hire Ventra Health again because we know our capture rate. When I went back and looked at...
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