Ventra Health RCM Services Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Relationship
Ventra Health communicates well and is collaborative on solving problems.
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Relationship
We get very high-grade white-glove service. When I ask for something to be looked into or fixed, it...
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Relationship
The Ventra Health staff members that I deal with are excellent, but I don't deal with all of the...
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Relationship, Services
Ventra Health needs to improve their internal communication with providers. There is no coding...
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Loyalty
Over the past few years, there has been a decline in services with Ventra Health. There were a lot...
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Relationship, Services
We used to outsource our anesthesia service and ended up bringing it in-house. We didn't really have...
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Services
Ventra Health consistently exceeds expectations with the KPIs. When we did our contract, we...
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Relationship
For every aspect of the revenue cycle management work Ventra Health does, they do amazing. It has...
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Services, Value
One tangible outcome with Ventra Health is that we were running into an issue with getting all the...
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Relationship
Ventra Health has been an amazing partner. Our client success manager has great communication...
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Relationship, Services, Value
The overall quality of performance from Ventra Health has gone down over the last couple of years,...
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Relationship, Services
The MedSuite dashboard from Ventra Health really is helpful for us because it allows us to run all...
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Relationship, Services
With the merger of abeo and Ventra Health, it has just seemed like the firm is trying to do too...
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Relationship
Some consultants from Ventra Health who we have worked with have been excellent, and a couple have...
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Services
We have had an uptick of patient complaints from when they called Ventra Health about their...
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Relationship
Like every other organization, Ventra Health has had challenges and issues from a workforce...
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Loyalty
The MedSuite system itself is pretty solid. It is not new. It was one of the systems that sort of...
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Relationship
The engagement from those empowered to solve our problems is good. If a black swan event occurs, I...
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Services
Going through the Change Healthcare cyberattack last year, we had to pivot to a new claims...
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Relationship
Our lag time or the time between touching accounts and taking the next action or reviewing things...
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Services
The relationship with Ventra Health feels very transactional and not very relational. There could be...
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Value
There is a professional reputation that goes along with a recommendation, so if I'm recommending...
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Relationship
Ventra Health’s service quality has had some bumps using their offshore people. We get a substantial...
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Relationship
If the vendor were going above and beyond, they would note trends that need corrections and...
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Relationship
There hasn't been one issue that we have felt Ventra Health hasn’t put max effort into. One of our...
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Relationship
Since Ventra Health rebranded, there has been a lot of change. Before our current Ventra Health...
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Relationship
Based on what we receive, Ventra Health is consistent on their regular reports. Anything we ask for...
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Loyalty, Services
We are still not on the dashboard platform that Ventra Health is known for. We still get the...
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Relationship, Services
When we first hired the firm, they were DuvaSawko. The deal with DuvaSawko was that their A/R days...
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Relationship
Overall, Ventra Health is amazing. We have an amazing account manager. We have a regular call with...
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Loyalty, Relationship
We knew some of the higher-ups at Ventra Health, and we were very interested in them because of...
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Relationship
The transition from abeo to Ventra Health has gone well for the most part, but we continue to see...
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Loyalty, Relationship, Services
If another practice told me that they were thinking of using Ventra Health for their revenue cycle,...
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Services, Value
Our A/R days go up with Ventra Health. We bring buckets of outstanding claims that haven't been...
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Value
Our fee structure with Ventra Health is pretty transparent. I'm not aware that we ever get charged...
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Relationship, Value
Even though we have outsourced all of our revenue cycle work to firms like Ventra Health, we wind up...
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Relationship
The decision support feedback with Ventra Health isn't quite as high quality as it used to be. We...
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Value
Ventra Health has a reasonable cost model.
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Relationship
I am extremely satisfied with Ventra Health’s people. Our main person is excellent with...
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Operations, Services
In reviewing the month-end review, I am surprised at how high Ventra Health’s A/R days are. That...
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Relationship, Operations
Ventra Health only sends out statements; they do not make phone calls to patients. Initially, they...
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Relationship, Operations
I know our providers love Ventra Health, and I do love the training that Ventra Health does. From a...
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Relationship
The first person I had with Ventra Health would have been rated the lowest score, but Ventra Health...
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Services
To some extent, we are still facing some technical limitations with Ventra Health, but it is not...
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Loyalty, Relationship
Our organization faced a lot of resistance in terms of changes and things that we wanted to see, but...
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Services
With our patient experience with Ventra Health, we are treating a lot of patients and only get a few...
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Relationship, Operations, Services
We have productive conversations every time with Ventra Health. We are looking to see some results...
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Relationship
We had a bit of a revolving door for several years with Ventra Health, and that was unfortunate. The...
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Relationship, Services
Ventra Health is having to answer for some large failures that we have had for years on the back...
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Relationship, Services
I would actually give Ventra Health a lot of credit for their strategic ability. Because our local...
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Relationship
Ventra Health has modified the contract because of their poor performance. They need to keep our...
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Services
Ventra Health is addressing their impact on the denials rate like they do with problems with...
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Loyalty, Relationship
We have been working with a different person at Ventra Health, and they have been great. They are...
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Relationship
I would not recommend Ventra Health, but I would answer questions that other organizations have...
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Loyalty, Services
Ventra Health is not meeting the contractual performance metrics and has failed to do so for a few...
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Relationship, Value
All the complaints about our anesthesia group are not related to the anesthesia service being...
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Services
It is hard for me to say that Ventra Health exceeds expectations if self-pay denial or collection...
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Relationship, Services
Ventra Health is not meeting any of the key KPIs of the industry, so we are working on the issues...
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Loyalty, Relationship
There are just too many issues outstanding with the firm. There are issues with the detail of things...
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Relationship
When we are concerned, we get to the upper-level people and speak to them. We have asked the firm...
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Relationship
The firm isn't communicating things; for example, we can't balance bills for patients who are on...
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Relationship
We are very satisfied with the work our contacts at Ventra Health do.
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Relationship
Ventra Health did bring some higher-ups in toward the end when we were having more talks, but they...
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Relationship
Ventra Health did get some better credentialing people. The credentialer was on it and would answer...
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Operations, Services
When we tried to submit records to Ventra Health, it was not the easiest process to get them the...
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Relationship
We have been extremely dissatisfied with Ventra Health’s returns, and I know there have been some...
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Value
There were a lot of patient-related things that Ventra Health wrote off without asking, so there was...
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Relationship
Ventra Health’s communication was not clear. Some of the consultants tried to be helpful, but it...
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Value
I am finding out in talking with our new billing company that Ventra Health cuts corners a bit and...
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Relationship
Whenever we have had a question regarding payment practices from specific carriers or specific...
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Relationship
Our contacts are extremely effective, accommodating, and easy to work with. They go the extra mile...
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Relationship
Ventra Health has a rock-solid leadership team and is highly flexible with customizations or needs...
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Loyalty, Operations
We recently expanded Ventra Health’s portfolio of what they are doing quite a bit. We have no plans...
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Relationship, Operations
As a partner and as another business to work with, Ventra Health is great and always exceeds our...
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Relationship, Services
If we look at pure metrics on the revenue cycle performance side, Ventra Health is not exceeding...
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Relationship, Operations
Ventra Health has overpromised on some services that they were not equipped to deliver, and it took...
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Loyalty, Relationship, Operations, Services
Most vendors and firms I have worked with over the years are terrible, but Ventra Health is great....
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Loyalty, Relationship, Services
Ventra Health is present. They come to our meetings. The executives extend themselves to partner...
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Operations, Services
There are gaps in Ventra Health’s services after the bills come back, so the firm's follow-up area...
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Loyalty, Relationship
We meet regularly with Ventra Health. Ventra Health listens, and that is really what they need to do...
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Services
I wish I had more contact people that I could reach out to at Ventra Health when our primary person...
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Loyalty, Services
The Ventra Health person that we work with gives very good notes. They break things down so that we...
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Relationship, Services
I have incidents where we send emails to Ventra Health and don’t get a response right away, or our...
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Relationship, Services
We have a lot of denials, and it takes a lot of time to resolve them, but I cannot blame Ventra...
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Relationship
I would work with Ventra Health again because they are extremely responsive. They do a good job....
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Relationship
I really like the team we have right now from Ventra Health. They are really knowledgeable. I don't...
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Value
We have done some competitive price bidding, and Ventra Health is very reasonably priced in the...
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Relationship, Value
I would recommend Ventra Health, but I would give a couple of caveats and things to look out for. If...
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Relationship
There is just a timing issue with rating Ventra Health’s impact on the patient experience lower. We...
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Operations
We recently deployed an EMR, and it is difficult to know whether Ventra Health’s scope will be...
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Relationship, Services
The firm’s impact on our denials rate is tricky because things have gotten so aggressive. Ventra...
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Loyalty, Relationship
The firm is consistently meeting our expectations. The expectations that are being met are...
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Relationship, Operations
There are some components where the firm exceeds expectations, like documentation education, chart...
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Value
The firm is not cheap, but we do get a lot of value. The firm does a good job of really supporting...
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Operations
We still have out-of-network relationships with a couple of big health plans. That is very confusing...
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Relationship
The people we work with at Ventra Health are empowered. And Ventra Health's strength of partnership...
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Operations, Value
Ventra Health's impact on our denials rate needs to be tightened up. Getting denials for...
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Operations, Services, Value
Ventra Health does not consistently exceed my expectations because I have high expectations. I want...
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Loyalty
Our organization had internal RCM, and then the organization felt that they could get better results...
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Services
I would tell others to look into Ventra Health. They did a nice job with us in regard to capture...
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Services, Value
Ventra Health doesn't exceed our expectations in every area. There are areas that are challenging....
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Relationship
A few months ago, I would have given Ventra Health’s consultants a lower score. However, we have a...
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Services
We have gotten some bizarre calls where patients have been frustrated with the billing side of...
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Value
I would hire Ventra Health again because we know our capture rate. When I went back and looked at...
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Relationship
Ventra Health does not consistently exceed our expectations but does meet our expectations. They...
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Relationship
I have a good working relationship with Ventra Health. They had some turnover initially, so I had...
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Relationship
For any questions or concerns that we have, Ventra Health has been able to dig deep into the why and...
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Services
With Ventra Health’s new vSight technology, they can push information out to us a whole lot faster....
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Relationship
Ventra Health started off with their customer service team being in the US, but it has since been...
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Services
I would like to see Ventra Health get their A/R days under 45. I would also like to see an...
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Relationship
There is a protocol that will elevate issues to some degree at Ventra Health. There is a heavier...
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Relationship
When Ventra Health was Abeo, they were much more strategically focused on their clients’ needs, and...
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Relationship, Services, Value
We do some unique things with Ventra Health; they have some stickiness for embedding us in a lot of...
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Relationship
There is a mixed bag with Ventra Health. When we had issues, it took months to hear partial answers...
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Operations
Ventra Health has not been collecting very well. The clearinghouse shut down, and that wasn’t the...
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Loyalty, Services
The denials rates with Ventra Health are a little fuzzy and not very good right now. The rates are...
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Relationship
We have been through some bad things and some good things with Ventra Health consultants. We had...
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Loyalty
If Ventra Health performs well and the collections turn out well, our scope with the firm will be...
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Value
There is a collections company that Ventra Health sends stuff to if they haven’t collected things in...
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Relationship, Services
Ventra Health is very knowledgeable on the billing aspect. I like the fact that I can send them my...
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Relationship, Services
When patients get sent bills from Ventra Health, they never know who to call if they have questions...
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Relationship, Value
I don’t have much to compare Ventra Health to, but I wouldn’t go with them again. I was with...
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Relationship, Services
The higher-up we interact with at Ventra Health has been absolutely awful and atrocious. I can’t...
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Loyalty, Value
We chose to leave Ventra Health for three main reasons. Our number-one issue is that their cost is...
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Value
Ventra Health charges for every possible thing they can. We are getting charged far more than the...
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Operations, Value
Ventra Health was one of the best in the country until COVID-19. Everybody got a little worse during...
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Relationship
The biggest issue we have with Ventra Health is that they are nonresponsive. Many times the number...
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Operations, Value
Ventra Health is getting nowhere close to their cash collection and A/R days projections; therefore,...
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Loyalty, Value
Unfortunately, there is no end date for our engagement with Ventra Health. We were with the previous...
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Value
Our pricing structure is pretty simple; it is fair. Ventra Health knows more than I do.
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Relationship, Services
Ventra Health has centralized things; we only have one point of contact. I used to be able to talk...
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Relationship, Services
I feel like the client that Ventra Health really wouldn’t mind if they lost. We have had projects...
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Value
Ventra Health provides poor outcomes, but they are tangible. But I don't want to say that I'm...
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Relationship
I would highly encourage Ventra Health’s executives to do an internal review and see how their...
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Loyalty, Value
I have very high expectations. Ventra Health does okay. There are opportunities for improvement for...
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Loyalty, Relationship
As a business partner, Ventra Health has been fine. They have been responsive. I have regular...
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Operations, Services
Ventra Health had a big delay in payment postings, and that meant that sometimes patients thought...
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Relationship, Operations
The turnaround time to get cash in the door could be better for both cash collections and A/R days....
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Services
ADVOCATE RCM merged with Ventra Health, and since they merged, things haven't been the best. There...
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Relationship
The firm’s staff is responsive. There is not too much of a delay. I don't seem to have an issue with...
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Relationship
In the past few months, the firm made a transition, so Ventra Health is actually doing our stuff,...
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Relationship
Ventra Health doesn’t reach out to me a lot for patterns or problems. Instead, when I see something,...
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Services, Value
With cash collections from insurance companies and different things like that, there are definitely...
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Relationship
I wanted the executives at Ventra Health to know a little more up front about how the process was...
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Loyalty, Relationship
We have had a number of challenges in the last several years since the firm's merger. We have had...
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Relationship
Ventra Health’s days in A/R number is a little high, and I would like to see that reduced. That is...
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Value
In the last year, the coding methodology changed, and so many different billing companies just...
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Relationship
The higher-level staff members from Ventra Health are great. The day-to-day managers that we speak...
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Relationship
I would tell a peer that Ventra Health’s service is personalized, and that is unique in our...
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Relationship
Ventra Health is efficient and communicative for a billing company. Having communication is great....
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Operations
Ventra Health is not a great partner regarding strategy. Also, people should ask Ventra Health...
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Loyalty, Relationship
Ventra Health’s strength is in entering coding. They have very strong coding levels, meaning fairly...
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Loyalty, Services
Ventra Health's service is all about money, and I don't feel they are capturing all our money. They...
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Loyalty, Relationship, Services
My one criticism of the firm is after we started using Ventra Health, they acquired or merged with...
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Loyalty, Services
I would buy Ventra Health’s services again because I still believe they are the best out there at...
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Relationship, Operations
I have very much enjoyed Ventra Health’s staff. The state and federal independent dispute resolution...
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Value
When we initially switched over to Ventra Health from our previous billing and coding company, we...
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Relationship, Services
Ventra Health is very thorough and detail oriented. They have a hold on the complexity of our...
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Operations, Services
When we look at our Google reviews, the only negative comments are about billing, but I am not...
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Relationship, Operations
We went through a transition, and the firm was really key to it. A lot of companies see a revenue...
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Loyalty
Ventra Health has a dashboard that I use for the revenue cycle. When I'm meeting with people to...
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Relationship, Operations
We all had to manage the Change Healthcare event, and Ventra Health's management of that and their...
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Relationship
We have met with some of the firm's executives, so they are involved. When they come to major...
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Relationship
From a blocking and tackling perspective of coding and billing, we have been very pleased with...
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