Ventra Health RCM Services Commentary

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I would tell others that you have to have a great account manager or a great person that you...

Ventra Health may or may not be part of our long-term plans. We are talking about bringing the...

Ventra Health just implemented a new insurance verification system. Basically, all the demographic...

The rare situation where Ventra Health does not meet expectations is the timeliness of the prior...

We are involved with and responsible for several different entities, so we're really task driven....

I always talk about Ventra Health’s ability and the accuracy of their coding. Their coding division...

I think it's probably a good idea to periodically go back and reassess things to decide whether we...

When it comes to things that the vendor could improve, I would say that they could be more...

To anyone looking to work with Ventra Health, I would just say to be wary of the fact that they are...

Ventra Health seems to be responsive to our needs. There could be some improvements in terms of...

If we had the opportunity to look at other solutions, we would probably interview some other...

Ventra Health could improve by decreasing our A/R and maybe being a little more aggressive with the...

I'd like Ventra Health to tell me what great looks like. That's the issue we have with them. They...

Ventra Health is very knowledgeable. They're doing a lot of things well with collections, and the AI...

We already knew what we were getting into with Ventra Health. We had asked around, so there was...

Ventra Health's delivery is good. My team is talking to people on Ventra Health's team. They're very...

Where I struggle with Ventra Health is that, although they're hitting great numbers and KPIs, I...

We obviously marked the rate we were willing to pay across the industry, and I would say Ventra...

We were with another vendor for years, and there was some scope creep over time. I think there are...

When I recommend Ventra Health, I highlight the service, the account management, the turnaround...

In the revenue cycle, there's always this theory where we think we can do something, but we're not...

Ventra Health is very knowledgeable. Like with every business, there are some people on their team...

A lot of our complaints come back around to a gap between our vendors. If a patient calls and says...

Ventra Health has a vast group of subject matter experts, and we speak directly to them. That's a...

With Ventra Health, I don't feel like we're moving forward in any way, and we haven't been for the...

Ventra Health needs to do a better job of identifying issues themselves and knowing industry...

While our money's worth is better since using Ventra Health, it hasn’t come without a price. We've...

From an accounting perspective, it's been a very big struggle to use Ventra Health for our...

It is Ventra Health’s responsibility to do the follow-up for denials, and they are paid by...

We don’t love the lack of follow-through and follow-up. We have a standing meeting with the firm,,...

The firm does enrollment, coding, claim submission, A/R follow-up, and payment posting for us. They...

I don’t know that patient experience has really changed much. No one really loves getting bills, and...

For me, the biggest things are the firm's responsiveness, follow-through, and accountability. We...

There are probably some industry changes and innovations happening that we should be considering....

The firm is still trying to find a way to perfect their call center in terms of the quality of the...

I’m looking at a couple of other vendors, and I feel they are offering a lot of operational support...

We have good regular meetings, and the firm shares what they're doing in terms of innovations and AI....

The firm has been a good partner, and we’ve been very happy with their coding, their billing, and...

Ventra Health has been engaging and reliable. They look out for our business needs.

Ventra Health could improve the patient experience by resolving patient questions about billing...

Our representatives from Ventra Health are the highlight of our relationship. If I email them, they...

Regarding Ventra Health’s cash collections, there are some things that are out of their control,...

Ventra Health gives us reports that give us a summary of collections, charts, audits, and updates on...

I've worked with one other billing company before, and since transitioning to Ventra Health, I've...

We could always use more collections. We've contracted with other groups, and Ventra Health has been...

I do get calls from patients every now and again saying they've been trying to get certain answers...

Ventra Health has again exceeded my expectations. They do an exceptional job. The open line of...

If Ventra Health doesn't collect, they don't get paid, so we have a partnership. They get a...

The biggest thing that is helpful to an organization like ours is Ventra Health's direct line of...

In the beginning, Ventra Health had a rough time getting used to how we operate because we're a very...

When I do get calls from patients, the call center is where some of them seem to hit a wall. The...

Ventra Health is very communicative. They are quick to get claims submitted, and when insurance...

Ventra Health is proactive about identifying opportunities to improve our contracts. If one of our...

In terms of outcomes, Ventra Health has been helpful, but we still haven't seen an impact on A/R...

Ventra Health offshores to India. Our patients and we have problems with the language barrier. That...

There has been a lack of focus on the overall account with Ventra Health. The person who helps us...

We have been with Ventra Health for a long time, and I am still not sure they really understand our...

We did a good job negotiating the fees with Ventra Health, so we may be getting what we pay for....

If someone asked me about Ventra Health, I would be transparent and share our concerns and...

Our days in A/R, A/R ratio, and net collection percentage are all below the agreed-upon benchmarks,...

We receive red, yellow, and green scorecards from Ventra Health. I would like to see more greens...

The people Ventra Health has assigned to our account have been there for the long term, and they are...

Ventra Health's call center is 100% offshore, and they observe holidays that are not US holidays;...

Partnering with Ventra Health again depends on performance. If Ventra Health's performance is not up...

I got a report from Ventra Health, and I pointed out some issues, but the firm was quick to jump and...

I would say great things about our client success managers from Ventra Health, but I would say poor...

We have been very satisfied with the managed care contracting from Ventra Health. The A/R could be a...

Ventra Health is heavily focused on technology and AI, so they want to automate everything, but not...

The follow-through from Ventra Health happens at a snail's pace. Nobody takes accountability for...

We don't have confidence in Ventra Health's ability to drive outcomes or drive results. We have...

Ventra Health has missed expectations in terms of delivering KPI performance agreed to in our...

Ventra Health is not part of our long-term plans. This choice is part of a larger strategy that we...

We monitor Ventra Health's cash collection performance against other vendors, and Ventra Health...

We had a specific incident where Ventra Health made a big mistake that caused a lot of patients to...

The patient-facing piece of Ventra Health is like trying to call Google and get somebody. It took a...

In terms of our strategic partnership with Ventra Health, they strictly do the revenue cycle work....

Ventra Health may be part of our long-term plans. We have had some issues, but we will most likely...

There are always going to be hiccups in the revenue cycle. With Ventra Health, that early...

We have a reasonably favorable contract with Ventra Health. But I think we expend much more effort...

With Ventra Health, there were specific issues with two payers that I think Ventra Health just...

We might be splitting from Ventra Health. From my perspective, we should leave them and go to a...

An outcome we are expecting but not getting with Ventra Health is the ability to hit a target net...

I feel bad giving Ventra Health a terrible grade because it's not like they're completely...

Some people don’t want to leave Ventra Health because they've seen some improvement from Ventra...

After performance concerns with Ventra Health, Ventra Health realized they might lose our business,...

Some of Ventra Health’s staff members are great, and some are not. There is one person I would give...

With Ventra Health, everybody's afraid to move to put the organization more at risk. There's been a...

People in the company want to stay with Ventra Health because they're afraid that if we move billing...

Ventra Health has never hit it out of the park with cash collections. Ventra Health is not...

Ventra Health has had some transitions in their senior leadership over the last couple of years, but...

We need better performance in our A/R because we give our stuff to Ventra Health quickly. Our...

Ventra Health outsources our coding overseas, and I don't like it. There is a lot of mapping that...

Ventra Health is very responsive. We hold regular meetings with them. Our account representative is...

Faster turnaround times would increase my satisfaction with Ventra Health. Currently, our turnaround...

We decided to start looking elsewhere because it was clear that Ventra Health's focus was no longer...

My practice manager would send emails to Ventra Health, and there’d be no response for weeks. They...

Ventra Health got rid of the phone number for our patients to follow up on billing questions, and...

When we first started with Ventra Health, we were thrilled, and collections were good. At the end,...

At first, with Advocate, there were internal issues with data lagging and our collections not...

Ventra Health has sent out emails in terms of industry best practices and such. They have definitely...

Ventra Health is doing a great job. They go after the insurance companies and get us paid.

Ventra Health is friendly and responsive. They just don't respond with useful information. They...

Ventra Health has failed to enroll our providers in many places. The firm has just struggled. They...

I don't know whether Ventra Health is part of our long-term plans. Given the state of things with...

We haven't seen improvements with Ventra Health. Given the lag, we started to look back, and we saw...

In Ventra Health's services, our patients can't even pay by credit card right now. The firm let a...

We look at things with a several-month lag for healthcare billing. And with Ventra Health, we had...

There are changes at Ventra Health that have impacted their ability to bill and collect. We've been...

We have a lot of challenges with Ventra Health, and we never get the same answer twice. They feel...

We had a long lead-up to the contract startup with Ventra Health, and when they lifted off, we...

Every time Ventra Health fixes something, they miss something else or something else goes south....

I have made some very good friends at Ventra Health, some of whom are no longer there. We've got a...

I feel like we're all getting dragged behind the bus when it comes to expected outcomes with Ventra...

We're more than likely not going to leave until Ventra Health’s contract is up because we're getting...

When we switched from our previous revenue cycle management firm to Ventra Health, our cash...

Ventra Health provides outstanding KPIs that allow us to optimize our coding, billing, and...

I never thought I would be so happy with such a large firm. I have legitimate access and get replies...

We work with multiple different firms for the same services across our different regions. We have...

Ventra Health has a high turnover rate, so I have to deal with a different person probably every...

If an organization were looking at working with Ventra Health, I would tell them that they would...

Ventra Health gives us regular executive reports, and they have pretty good follow-ups with us....

The issue I have with Ventra Health is accountability. They have new people constantly. We are doing...

We had a certain issue that was a mess. Ventra Health kept saying charts were incomplete when they...

Ventra Health is not abusive in charging; they are not charging me more than needed. They charge...

I have been having issues with Ventra Health to start with. I had a serious conversation about...

I don't have any issues with the coding piece Ventra Health does, but they don't really provide any...

Ventra Health has been willing to work with us in the contract portion to begin with. In the past...

Ventra Health is definitely meeting expectations across the board. They exceed our expectations when...

I would choose Ventra Health again because of their accuracy and thoroughness in coding compliance....

Ventra Health is our billing company, so the more that they can collect, the better. We always want...

Ventra Health is attentive and responsive to our needs, and we have a good relationship with our...

Ventra Health has consistently underperformed compared to internal teams in key metrics such as A/R...

The goal of the partnership was to leverage Ventra Health’s scale and promised technology...

Ventra Health’s leadership is described as highly sales driven but lacking in delivery focus and...

Ventra Health frequently requests rate adjustments for services already covered under existing...