Ventra Health RCM Services Commentary

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Ventra Health could improve the patient experience by resolving patient questions about billing...

Our representatives from Ventra Health are the highlight of our relationship. If I email them, they...

Regarding Ventra Health’s cash collections, there are some things that are out of their control,...

Ventra Health gives us reports that give us a summary of collections, charts, audits, and updates on...

I've worked with one other billing company before, and since transitioning to Ventra Health, I've...

We could always use more collections. We've contracted with other groups, and Ventra Health has been...

I do get calls from patients every now and again saying they've been trying to get certain answers...

Ventra Health has again exceeded my expectations. They do an exceptional job. The open line of...

If Ventra Health doesn't collect, they don't get paid, so we have a partnership. They get a...

The biggest thing that is helpful to an organization like ours is Ventra Health's direct line of...

In the beginning, Ventra Health had a rough time getting used to how we operate because we're a very...

When I do get calls from patients, the call center is where some of them seem to hit a wall. The...

Ventra Health is very communicative. They are quick to get claims submitted, and when insurance...

Ventra Health is proactive about identifying opportunities to improve our contracts. If one of our...

In terms of outcomes, Ventra Health has been helpful, but we still haven't seen an impact on A/R...

Ventra Health offshores to India. Our patients and we have problems with the language barrier. That...

There has been a lack of focus on the overall account with Ventra Health. The person who helps us...

We have been with Ventra Health for a long time, and I am still not sure they really understand our...

We did a good job negotiating the fees with Ventra Health, so we may be getting what we pay for....

If someone asked me about Ventra Health, I would be transparent and share our concerns and...

Our days in A/R, A/R ratio, and net collection percentage are all below the agreed-upon benchmarks,...

We receive red, yellow, and green scorecards from Ventra Health. I would like to see more greens...

The people Ventra Health has assigned to our account have been there for the long term, and they are...

Ventra Health's call center is 100% offshore, and they observe holidays that are not US holidays;...

Partnering with Ventra Health again depends on performance. If Ventra Health's performance is not up...

I got a report from Ventra Health, and I pointed out some issues, but the firm was quick to jump and...

I would say great things about our client success managers from Ventra Health, but I would say poor...

We have been very satisfied with the managed care contracting from Ventra Health. The A/R could be a...

Ventra Health is heavily focused on technology and AI, so they want to automate everything, but not...

The follow-through from Ventra Health happens at a snail's pace. Nobody takes accountability for...

We don't have confidence in Ventra Health's ability to drive outcomes or drive results. We have...

Ventra Health has missed expectations in terms of delivering KPI performance agreed to in our...

Ventra Health is not part of our long-term plans. This choice is part of a larger strategy that we...

We monitor Ventra Health's cash collection performance against other vendors, and Ventra Health...

We had a specific incident where Ventra Health made a big mistake that caused a lot of patients to...

The patient-facing piece of Ventra Health is like trying to call Google and get somebody. It took a...

In terms of our strategic partnership with Ventra Health, they strictly do the revenue cycle work....

Ventra Health may be part of our long-term plans. We have had some issues, but we will most likely...

There are always going to be hiccups in the revenue cycle. With Ventra Health, that early...

We have a reasonably favorable contract with Ventra Health. But I think we expend much more effort...

With Ventra Health, there were specific issues with two payers that I think Ventra Health just...

We might be splitting from Ventra Health. From my perspective, we should leave them and go to a...

An outcome we are expecting but not getting with Ventra Health is the ability to hit a target net...

I feel bad giving Ventra Health a terrible grade because it's not like they're completely...

Some people don’t want to leave Ventra Health because they've seen some improvement from Ventra...

After performance concerns with Ventra Health, Ventra Health realized they might lose our business,...

Some of Ventra Health’s staff members are great, and some are not. There is one person I would give...

With Ventra Health, everybody's afraid to move to put the organization more at risk. There's been a...

People in the company want to stay with Ventra Health because they're afraid that if we move billing...

Ventra Health has never hit it out of the park with cash collections. Ventra Health is not...

Ventra Health has had some transitions in their senior leadership over the last couple of years, but...

We need better performance in our A/R because we give our stuff to Ventra Health quickly. Our...

Ventra Health outsources our coding overseas, and I don't like it. There is a lot of mapping that...

Ventra Health is very responsive. We hold regular meetings with them. Our account representative is...

Faster turnaround times would increase my satisfaction with Ventra Health. Currently, our turnaround...

We decided to start looking elsewhere because it was clear that Ventra Health's focus was no longer...

My practice manager would send emails to Ventra Health, and there’d be no response for weeks. They...

Ventra Health got rid of the phone number for our patients to follow up on billing questions, and...

When we first started with Ventra Health, we were thrilled, and collections were good. At the end,...

At first, with Advocate, there were internal issues with data lagging and our collections not...

Ventra Health has sent out emails in terms of industry best practices and such. They have definitely...

Ventra Health is doing a great job. They go after the insurance companies and get us paid.

Ventra Health is friendly and responsive. They just don't respond with useful information. They...

Ventra Health has failed to enroll our providers in many places. The firm has just struggled. They...

I don't know whether Ventra Health is part of our long-term plans. Given the state of things with...

We haven't seen improvements with Ventra Health. Given the lag, we started to look back, and we saw...

In Ventra Health's services, our patients can't even pay by credit card right now. The firm let a...

We look at things with a several-month lag for healthcare billing. And with Ventra Health, we had...

There are changes at Ventra Health that have impacted their ability to bill and collect. We've been...

We have a lot of challenges with Ventra Health, and we never get the same answer twice. They feel...

We had a long lead-up to the contract startup with Ventra Health, and when they lifted off, we...

Every time Ventra Health fixes something, they miss something else or something else goes south....

I have made some very good friends at Ventra Health, some of whom are no longer there. We've got a...

I feel like we're all getting dragged behind the bus when it comes to expected outcomes with Ventra...

We're more than likely not going to leave until Ventra Health’s contract is up because we're getting...

When we switched from our previous revenue cycle management firm to Ventra Health, our cash...

Ventra Health provides outstanding KPIs that allow us to optimize our coding, billing, and...

I never thought I would be so happy with such a large firm. I have legitimate access and get replies...

We work with multiple different firms for the same services across our different regions. We have...

Ventra Health has a high turnover rate, so I have to deal with a different person probably every...

If an organization were looking at working with Ventra Health, I would tell them that they would...

Ventra Health gives us regular executive reports, and they have pretty good follow-ups with us....

The issue I have with Ventra Health is accountability. They have new people constantly. We are doing...

We had a certain issue that was a mess. Ventra Health kept saying charts were incomplete when they...

Ventra Health is not abusive in charging; they are not charging me more than needed. They charge...

I have been having issues with Ventra Health to start with. I had a serious conversation about...

I don't have any issues with the coding piece Ventra Health does, but they don't really provide any...

Ventra Health has been willing to work with us in the contract portion to begin with. In the past...

Ventra Health is definitely meeting expectations across the board. They exceed our expectations when...

I would choose Ventra Health again because of their accuracy and thoroughness in coding compliance....

Ventra Health is our billing company, so the more that they can collect, the better. We always want...

Ventra Health is attentive and responsive to our needs, and we have a good relationship with our...

Ventra Health has consistently underperformed compared to internal teams in key metrics such as A/R...

The goal of the partnership was to leverage Ventra Health’s scale and promised technology...

Ventra Health’s leadership is described as highly sales driven but lacking in delivery focus and...

Ventra Health frequently requests rate adjustments for services already covered under existing...

Ventra Health met expectations most of the time, but I wouldn't say they consistently exceeded them....

We hired ADVOCATE RCM, and then they were bought out by Ventra Health. Previously, the firm had been...

Our experience with Ventra Health has been horrible; I can't wait to get rid of them. They are...

With Ventra Health, we never know who to ask questions to. There are many different people on our...

There is a lack of transparency with Ventra Health, and they are just causing us problems. They drop...

We found Advocate to be just fine, and we were with them for a long time. As soon as Ventra Health...

We are paying a pretty high rate for Ventra Health's services and for the collections that we get....

The most valuable piece of this partnership is working with our client success director and our...

The change from ADVOCATE RCM to Ventra Health has me feeling as if I have gone from being a person...

Ventra Health is a great resource. They definitely execute on their promises and deliverables, and...

Ventra Health does a great job with revenue cycle management. They have also done a really good job...

We have worked with the same person at Ventra Health through multiple changes because we expressed...

The firm provided overall excellent service, transparency, and commitment. At times, they needed...

I seem to have to ask my liaison to provide me with information on what charts are incomplete so...

Ventra Health isn't doing anything that is completely dissatisfying to me. They just aren't doing...

We have had to go to a different firm to take up some particular facets of the billing process...

We have a pretty explicit contract with Ventra Health, and I haven't seen any additional charges...

My own personal opinion of Ventra Health is that when they started to merge and acquire other...

Ventra Health is empowered to solve our problems. They don't always get problems fixed, but they...

Ventra Health’s impact on cash collections has been a little erratic. In the beginning, they were...

Ventra Health’s impact on the patient experience is not 100% perfect, but it is decent. We have a...

We looked at other firms, but Ventra Health pretty much had the best offering as far as physician...

We communicate things to the firm, but they end up doing things anyway that we have asked them not...

With Ventra Health, there have been times we have needed to escalate, and there have been times when...

There was not a good implementation with Ventra Health. When we implemented them, my whole team...

When the previous companies merged and became Ventra Health, they didn't communicate certain things...

I would buy Ventra Health’s services again. Overall, they do a good job, but I do think there are...

The biggest thing Ventra Health could do to help our team is just follow through and get things...

The company we were with previously merged with others and became Ventra Health. There is a little...

Ventra Health is a partner in making our team successful through revenue cycle management. The scope...

Price transparency with Ventra Health is not great. Honestly, I think we did better by reviewing the...

Ventra Health had a change in ownership and structure a few years ago, and a short time later, our...

Our collections process currently involves multiple vendors for the independent dispute resolution...

With Ventra Health, I haven't seen AI really demonstrated yet. I would like to see it demonstrated...

We went with Ventra Health because we wanted to find a partner who was capable of moving quickly,...

We are still early in our engagement with Ventra Health, but everything has been fantastic. The...

We have used many RCM companies over the decades, and Ventra Health has been the best.

My team from Ventra Health is amazing.

Ventra Health calls one of their strategies white-glove service. They have a very small team of...

Our only friction point or yellow light with Ventra Health has been that we had some hiccups that...

All locations are linked now, but for provider enrollment, the firm didn't enroll all our other...

If the choice were mine, we would be moving off of Ventra Health now. We aren’t moving because they...

Ventra Health is very good at perhaps posting the money that comes in the door easily, but they...

Things are hit and miss with Ventra Health’s staff. Some staff members are stronger than others, but...

Our client success manager is very good. We have a few contacts at Ventra Health that are doing the...

Ventra Health is performing a little higher on the anesthesia side because there are not as many...

A/R processing is probably the one area that could use more improvement with Ventra Health, as A/R...

We have been very pleased with Ventra Health's service. They have gone through a lot of...

Ventra Health’s willingness to customize a practice management solution for us has helped us manage...

Ventra Health talks a good talk like they have our long-term interest at heart, but overall, the...

We had some issues with provider enrollment. Those came to light, and Ventra Health has finally,...

Patients don't receive callbacks from Ventra Health. They are calling a number that is not in the...

There has been a pretty strong turnaround with Ventra Health. A while back, when their new CEO...

If I reach out to Ventra Health, I almost always get a valuable response that helps me with my...

We selected Ventra Health due to a combination of multiple different things. The relationship and...

I would tell other organizations that Ventra Health is a fantastic partner, that we have had a...

Every once in a while, we run across some continued questions where we are still trying to sort out...

We use Ventra Health’s vSight platform for making sure that our providers are finishing their notes...

With any billing and coding company, there is often an overwhelming amount of information, and...

We have had quite a few conversations about optimizing coding strategy, which would help us with our...

So far, our relationship with Ventra Health has been going very well. We have been very happy with...

The Ventra Health executive over our billing group is very involved in our accounts and is often...

Ventra Health’s business is growing in the specific type of billing we use them for, and they are...

At this point, from what I see in the market, there is no competition from any other vendor...

Ventra Health should look into the call centers that the patients call into. I receive patient calls...

My current account manager is absolutely wonderful to work with. With our previous firm, questions...

Ventra Health is working quite a bit on their denials rate. They are also working really hard to try...