Ventra Health RCM Services Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Relationship
Ventra Health’s days in A/R number is a little high, and I would like to see that reduced. That is...
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Value
In the last year, the coding methodology changed, and so many different billing companies just...
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Relationship
The higher-level staff members from Ventra Health are great. The day-to-day managers that we speak...
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Relationship
I would tell a peer that Ventra Health’s service is personalized, and that is unique in our...
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Relationship
Ventra Health is efficient and communicative for a billing company. Having communication is great....
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Operations
Ventra Health is not a great partner regarding strategy. Also, people should ask Ventra Health...
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Loyalty, Relationship
Ventra Health’s strength is in entering coding. They have very strong coding levels, meaning fairly...
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Loyalty, Services
Ventra Health's service is all about money, and I don't feel they are capturing all our money. They...
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Loyalty, Relationship, Services
My one criticism of the firm is after we started using Ventra Health, they acquired or merged with...
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Loyalty, Services
I would buy Ventra Health’s services again because I still believe they are the best out there at...
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Relationship, Operations
I have very much enjoyed Ventra Health’s staff. The state and federal independent dispute resolution...
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Value
When we initially switched over to Ventra Health from our previous billing and coding company, we...
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Relationship, Services
Ventra Health is very thorough and detail oriented. They have a hold on the complexity of our...
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Operations, Services
When we look at our Google reviews, the only negative comments are about billing, but I am not...
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Relationship, Operations
We went through a transition, and the firm was really key to it. A lot of companies see a revenue...
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Loyalty
Ventra Health has a dashboard that I use for the revenue cycle. When I'm meeting with people to...
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Relationship, Operations
We all had to manage the Change Healthcare event, and Ventra Health's management of that and their...
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Relationship
We have met with some of the firm's executives, so they are involved. When they come to major...
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Relationship
From a blocking and tackling perspective of coding and billing, we have been very pleased with...
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Relationship
There could be a little more transparency from Ventra Health about what is being denied and how long...
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Relationship
Ventra Health has done wonderful things that I have needed to see for our providers and...
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Relationship, Operations
Ventra Health will tailor things to our unique and specific needs. Not only did they provide...
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Relationship
We have meetings with the Ventra Health team to have a touchpoint where they ask what they can be...
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Relationship, Operations
Ventra Health went through a transition in some of their staff, and at that time we did not receive...
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Relationship, Services
We use Ventra Health for our specialty, and they are expanding to other specialties. When...
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Value
Ventra Health is a little more expensive and harder to quantify against competitors. We are seeing...
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Relationship
I would say Ventra Health met our expectations. I don't know that they consistently exceeded...
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Relationship
Ventra Health knows what they are doing with A/R, and they have the bandwidth to help in this...
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Relationship, Operations
Ventra Health is in a tough situation. They had a leadership team that was supposed to do all our...
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Relationship
Ventra Health is more engaged than they were. They do a nice education piece and executive summary...
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Relationship, Services
The current, regular reporting mechanisms that the firm has are outstanding and phenomenal, and they...
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Loyalty, Relationship
The firm recently exceeded my expectations, but in the past, they did not. Even with all the things...
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Relationship
The firm is good, and they know and understand our business. They are very versed in and understand...
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Relationship
Everybody I work with at the firm is good. I can always get the right people involved. The people...
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Value
I don't think the firm nitpicks everything. We have an agreement, and Ventra Health avoids charging...
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Relationship, Services
We have been having some ongoing issues that have been slow to be fixed. We use Ventra Health for...
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Value
In the last few years since Ventra Health bought out their predecessor, we have had charges that...
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Loyalty
Ventra Health was doing something we weren't happy with. They changed some things as a kind of...
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Relationship
Ventra Health could do better. They probably range from average to a little better than average, but...
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Relationship
We have been getting a lot of correspondence in the last few months about the healthcare outage and...
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Value
We want Ventra Health to be very self-sufficient because when we have to start doing their work, we...
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Services
We are counting down the days until our contract runs out with Ventra Health. We have been very...
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Operations, Services
We have an incident list that the firm sends back to us. They go through all the charts we send in...
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Value
I don't know whether the costs from the firm are necessarily unexpected, but when we did a market...
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Relationship, Operations
There is one person in credentialing that I have been in contact with, and they seem very...
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Relationship
The firm is getting out of our specialty, so we don't feel like we are a priority for them.
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Relationship, Operations
In terms of education, the firm provides feedback sometimes about what we can do better regarding...
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Relationship
We have almost lost some contracts because of how Ventra Health does things. When we see the same...
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Services
With Ventra Health, there are a lot of pain points in trying to get to the different things that...
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Value
Ventra Health's service is a good value. Ventra Health has had a pretty positive financial impact. I...
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Relationship
The staff and consultants at Ventra Health are great. I'm extremely satisfied with the advisor we...
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Relationship, Value
The strength of our relationship with our Ventra Health consultant is incredibly good. Ventra Health...
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Services
A lot of the stuff that impacts us has to do with Ventra Health's ability to have people perform the...
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Services
Ventra Health could do a better job on the billing side of providing metrics. Sometimes there are...
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Services
It is so important to us to observe trends and where money comes from for our services firm to help...
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Loyalty, Relationship
With Ventra Health, a lot of the things that require a personal touch have not been going well. We...
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Relationship
Ventra Health does a lot of the basics well. They are exceptional at about 80% of the stuff they are...
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Relationship
In the billing industry, there is a big bad wolf out there, and that is the idea that we don't know...
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Value
Ventra Health's charging for every little thing has become worse recently. In the past, Ventra...
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Relationship
Ventra Health has not exceeded our expectations with their follow-through. Sometimes, it is okay to...
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Loyalty, Relationship
Ventra Health doesn't tell me anything I don't know, but I have to tell them things they should...
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Value
Ventra Health doesn’t charge us for anything we don't have contracted. We pay a percentage, and that...
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Relationship
Strategically, Ventra Health has big plans with their new analytics and stuff, but those won't help...
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Operations, Services
The firm dropped the ball when it came to credentialing our providers. That issue caused an...
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Services, Value
Ventra Health did not know what they were doing with credentialing, so we took over and had to start...
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Operations, Value
We expect reports from Ventra Health on monthly volume, finances, charges, payer mix, and A/R....
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Operations
In order to compare Ventra Health, my leadership asked me what percentage of our charges we normally...
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Relationship
The people from Ventra Health are fantastic and very responsive. They are knowledgeable. Their...
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Value
There is a large dollar amount of claims that need to be processed, and we have Medicare payments...
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Relationship
The client-facing team from Ventra Health is sincere and earnest in their attempts to help us to the...
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Relationship
Since the firm I was working with was purchased by Ventra Health, I haven't been happy. All the...
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Relationship
I absolutely recommend Ventra Health. They are a significant step above our previous firm, and I...
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Relationship, Services
There has been inconsistent communication and follow-up from Ventra Health. No one is perfect, but...
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Value
Ventra Health charges us what they should charge us based on our contract. At our size, not a lot of...
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Relationship, Services, Value
Ventra Health is fairly solid at charge capture, and that is a big piece of the revenue cycle. I'm...
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Relationship
I like many of the people at Ventra Health; we have become friends. Of course, I appreciate their...
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Relationship, Operations
The first thing I would like Ventra Health to focus on is reducing turnover. They have had a huge...
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Value
There are many times when we lose money because Ventra Health is not following up. The amount of...
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Relationship
Ventra Health has the right people involved, and their CEO talks to clients. There is just the...
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Loyalty
The decision to go with Ventra Health was not mine initially. As the higher-ups were looking for...
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Relationship, Operations
The provider education we receive from Ventra Health is excellent. They know their business. They...
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Relationship
Ventra Health assists us from a billing perspective when we have issues with overlapping claims and...
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Relationship
Ventra Health’s scheme is good. They know their stuff and have been around for a while. I don't have...
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Value
The Ventra Health staff members are so pleasant to talk with, but the results are that I'm not...
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Operations, Services
I thought that Ventra Health would be helping with some contracts, but I haven't seen that at all. I...
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Relationship, Services
Ventra Health doesn't talk about clean claims much. We don't ever hear about that piece. They have...
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Relationship, Services
Ventra Health doesn’t give a lot of information on timely filing. That is not in the discussion of...
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Relationship
The way that Ventra Health normally communicates is through their managers. Some time ago, Ventra...
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Relationship
Ventra Health’s impact on our A/R days is visible, and they are doing a pretty good job. Also, the...
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Value
Ventra Health does a percent of collections. They don't charge us for things that they process that...
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Relationship, Services
Lately, Ventra Health has been doing a good job, but historically, they didn't do so well. There...
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Relationship
When the firm has done some outsourcing overseas, especially recently in the past few weeks, we have...
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Relationship
We mostly work through a client relationship manager, and I'm very pleased with them. That is the...
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Loyalty, Relationship
I have talked with some firms at conferences and have started to understand how they are utilizing...
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Services, Value
We have had some issues with credentialing that have caused our A/R to increase. There are other...
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Loyalty, Relationship
The landscape has changed so much. I came into this practice years ago. In making a decision about...
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Loyalty, Relationship
We are mostly interested in seeing how the change in ownership is going to impact our relationship....
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Relationship
I appreciate that the firm is very good about filtering out some things we don't bill for and some...
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Relationship, Operations
Ventra Health doesn't feel very strategic; they are just reactive. We would love it if Ventura...
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Relationship, Services
Ventura Health mostly gets things out in a timely manner. The problem is they are not doing...
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Relationship, Services
I am fairly dissatisfied with Ventra Health’s impact on our A/R days. It is not horrible, but it is...
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Value
Ventra Health’s cost is just a percentage of collections or arrangements. They don't nickel-and-dime...
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Loyalty, Value
I don't think Ventra Health’s services are worth it. The big issue right now is that Ventra Health...
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Loyalty, Relationship
Ventra Health’s executive involvement is high. We talk directly to the leadership. Ventra Health...
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Relationship
Ventra Health is not hitting the KPIs that matter. But the firm has made commitments, and we will...
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Relationship
Just looking at our market, Ventra Health brings us reports and things to look at how we are doing...
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Loyalty, Relationship
Ventra Health will point things out before we are even aware of it ourselves, and the message is not...
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Loyalty, Relationship
Overall, we are very satisfied with Ventra Health's services. We are not looking for an alternate,...
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Relationship
Ventra Health’s service has gotten better in the last few years in particular since the initial...
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Relationship, Services
Ventra Health’s call center is definitely managed by folks offshore, and there are transactions that...
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Value
Ventra Health’s pricing is fair. We have renegotiated, and we are satisfied with the rate that we...
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Relationship, Services
With Ventra Health, I’m anxious to see the data analytics roll out. That has been delayed a bit, but...
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Relationship
Strategic ability is an area of growth for Ventra Health. There is more that the firm can choose to...
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Operations, Services
We were significantly impacted by the Change Healthcare outage. All of our claims ran through Change...
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