Ventra Health RCM Services Commentary
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Subject Expert
Brittani Oliver
Engagement Partner
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User Commentary
Operations, Value
Ventra Health has never hit it out of the park with cash collections. Ventra Health is not...
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Relationship, Services
Ventra Health has had some transitions in their senior leadership over the last couple of years, but...
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Operations, Value
We need better performance in our A/R because we give our stuff to Ventra Health quickly. Our...
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Services
Ventra Health outsources our coding overseas, and I don't like it. There is a lot of mapping that...
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Relationship
Ventra Health is very responsive. We hold regular meetings with them. Our account representative is...
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Relationship, Value
Faster turnaround times would increase my satisfaction with Ventra Health. Currently, our turnaround...
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Loyalty, Relationship
We decided to start looking elsewhere because it was clear that Ventra Health's focus was no longer...
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Relationship
My practice manager would send emails to Ventra Health, and there’d be no response for weeks. They...
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Value
Ventra Health got rid of the phone number for our patients to follow up on billing questions, and...
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Value
When we first started with Ventra Health, we were thrilled, and collections were good. At the end,...
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Loyalty, Relationship
At first, with Advocate, there were internal issues with data lagging and our collections not...
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Relationship
Ventra Health has sent out emails in terms of industry best practices and such. They have definitely...
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Operations, Value
Ventra Health is doing a great job. They go after the insurance companies and get us paid.
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Operations, Services, Value
Ventra Health is friendly and responsive. They just don't respond with useful information. They...
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Operations
Ventra Health has failed to enroll our providers in many places. The firm has just struggled. They...
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Loyalty, Operations, Services, Value
I don't know whether Ventra Health is part of our long-term plans. Given the state of things with...
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Relationship, Operations, Services, Value
We haven't seen improvements with Ventra Health. Given the lag, we started to look back, and we saw...
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Operations, Services
In Ventra Health's services, our patients can't even pay by credit card right now. The firm let a...
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Operations, Services, Value
We look at things with a several-month lag for healthcare billing. And with Ventra Health, we had...
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Relationship, Operations, Services, Value
There are changes at Ventra Health that have impacted their ability to bill and collect. We've been...
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Operations, Services, Value
We have a lot of challenges with Ventra Health, and we never get the same answer twice. They feel...
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Operations, Services
We had a long lead-up to the contract startup with Ventra Health, and when they lifted off, we...
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Relationship, Operations, Services
Every time Ventra Health fixes something, they miss something else or something else goes south....
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Relationship
I have made some very good friends at Ventra Health, some of whom are no longer there. We've got a...
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Relationship, Services
I feel like we're all getting dragged behind the bus when it comes to expected outcomes with Ventra...
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Loyalty, Operations, Value
We're more than likely not going to leave until Ventra Health’s contract is up because we're getting...
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Value
When we switched from our previous revenue cycle management firm to Ventra Health, our cash...
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Services
Ventra Health provides outstanding KPIs that allow us to optimize our coding, billing, and...
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Loyalty, Relationship, Services, Value
I never thought I would be so happy with such a large firm. I have legitimate access and get replies...
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Loyalty, Relationship
We work with multiple different firms for the same services across our different regions. We have...
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Relationship, Services
Ventra Health has a high turnover rate, so I have to deal with a different person probably every...
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Relationship
If an organization were looking at working with Ventra Health, I would tell them that they would...
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Relationship, Operations
Ventra Health gives us regular executive reports, and they have pretty good follow-ups with us....
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Relationship, Services
The issue I have with Ventra Health is accountability. They have new people constantly. We are doing...
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Operations
We had a certain issue that was a mess. Ventra Health kept saying charts were incomplete when they...
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Value
Ventra Health is not abusive in charging; they are not charging me more than needed. They charge...
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Loyalty, Value
I have been having issues with Ventra Health to start with. I had a serious conversation about...
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Services
I don't have any issues with the coding piece Ventra Health does, but they don't really provide any...
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Relationship
Ventra Health has been willing to work with us in the contract portion to begin with. In the past...
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Relationship, Services
Ventra Health is definitely meeting expectations across the board. They exceed our expectations when...
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Relationship
I would choose Ventra Health again because of their accuracy and thoroughness in coding compliance....
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Value
Ventra Health is our billing company, so the more that they can collect, the better. We always want...
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Relationship
Ventra Health is attentive and responsive to our needs, and we have a good relationship with our...
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Operations, Value
Ventra Health has consistently underperformed compared to internal teams in key metrics such as A/R...
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Loyalty, Relationship, Services, Value
The goal of the partnership was to leverage Ventra Health’s scale and promised technology...
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Relationship, Operations, Value
Ventra Health’s leadership is described as highly sales driven but lacking in delivery focus and...
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Relationship, Value
Ventra Health frequently requests rate adjustments for services already covered under existing...
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Loyalty, Relationship
Ventra Health met expectations most of the time, but I wouldn't say they consistently exceeded them....
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Relationship, Operations, Services
We hired ADVOCATE RCM, and then they were bought out by Ventra Health. Previously, the firm had been...
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Loyalty, Relationship, Operations
Our experience with Ventra Health has been horrible; I can't wait to get rid of them. They are...
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Relationship, Services
With Ventra Health, we never know who to ask questions to. There are many different people on our...
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Relationship, Operations
There is a lack of transparency with Ventra Health, and they are just causing us problems. They drop...
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Relationship, Operations, Services
We found Advocate to be just fine, and we were with them for a long time. As soon as Ventra Health...
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Value
We are paying a pretty high rate for Ventra Health's services and for the collections that we get....
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Loyalty, Relationship
The most valuable piece of this partnership is working with our client success director and our...
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Relationship
The change from ADVOCATE RCM to Ventra Health has me feeling as if I have gone from being a person...
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Relationship, Value
Ventra Health is a great resource. They definitely execute on their promises and deliverables, and...
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Relationship, Services
Ventra Health does a great job with revenue cycle management. They have also done a really good job...
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Relationship
We have worked with the same person at Ventra Health through multiple changes because we expressed...
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Relationship, Services
The firm provided overall excellent service, transparency, and commitment. At times, they needed...
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Relationship, Operations
I seem to have to ask my liaison to provide me with information on what charts are incomplete so...
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Relationship, Operations
Ventra Health isn't doing anything that is completely dissatisfying to me. They just aren't doing...
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Relationship, Operations
We have had to go to a different firm to take up some particular facets of the billing process...
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Value
We have a pretty explicit contract with Ventra Health, and I haven't seen any additional charges...
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Loyalty, Relationship, Services
My own personal opinion of Ventra Health is that when they started to merge and acquire other...
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Relationship, Services
Ventra Health is empowered to solve our problems. They don't always get problems fixed, but they...
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Relationship
Ventra Health’s impact on cash collections has been a little erratic. In the beginning, they were...
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Loyalty, Services
Ventra Health’s impact on the patient experience is not 100% perfect, but it is decent. We have a...
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Loyalty
We looked at other firms, but Ventra Health pretty much had the best offering as far as physician...
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Loyalty, Relationship, Services
We communicate things to the firm, but they end up doing things anyway that we have asked them not...
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Relationship
With Ventra Health, there have been times we have needed to escalate, and there have been times when...
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Operations, Services
There was not a good implementation with Ventra Health. When we implemented them, my whole team...
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Relationship
When the previous companies merged and became Ventra Health, they didn't communicate certain things...
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Relationship
I would buy Ventra Health’s services again. Overall, they do a good job, but I do think there are...
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Relationship
The biggest thing Ventra Health could do to help our team is just follow through and get things...
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Loyalty, Relationship, Value
The company we were with previously merged with others and became Ventra Health. There is a little...
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Relationship
Ventra Health is a partner in making our team successful through revenue cycle management. The scope...
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Services, Value
Price transparency with Ventra Health is not great. Honestly, I think we did better by reviewing the...
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Relationship
Ventra Health had a change in ownership and structure a few years ago, and a short time later, our...
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Operations, Services
Our collections process currently involves multiple vendors for the independent dispute resolution...
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Loyalty
With Ventra Health, I haven't seen AI really demonstrated yet. I would like to see it demonstrated...
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Loyalty
We went with Ventra Health because we wanted to find a partner who was capable of moving quickly,...
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Relationship
We are still early in our engagement with Ventra Health, but everything has been fantastic. The...
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Relationship, Services
We have used many RCM companies over the decades, and Ventra Health has been the best.
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Relationship
My team from Ventra Health is amazing.
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Loyalty, Services, Value
Ventra Health calls one of their strategies white-glove service. They have a very small team of...
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Services, Value
Our only friction point or yellow light with Ventra Health has been that we had some hiccups that...
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Services
All locations are linked now, but for provider enrollment, the firm didn't enroll all our other...
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Loyalty
If the choice were mine, we would be moving off of Ventra Health now. We aren’t moving because they...
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Value
Ventra Health is very good at perhaps posting the money that comes in the door easily, but they...
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Relationship
Things are hit and miss with Ventra Health’s staff. Some staff members are stronger than others, but...
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Relationship
Our client success manager is very good. We have a few contacts at Ventra Health that are doing the...
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Services
Ventra Health is performing a little higher on the anesthesia side because there are not as many...
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Relationship, Services
A/R processing is probably the one area that could use more improvement with Ventra Health, as A/R...
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Relationship
We have been very pleased with Ventra Health's service. They have gone through a lot of...
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Relationship
Ventra Health’s willingness to customize a practice management solution for us has helped us manage...
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Services, Value
Ventra Health talks a good talk like they have our long-term interest at heart, but overall, the...
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Operations, Services
We had some issues with provider enrollment. Those came to light, and Ventra Health has finally,...
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Services
Patients don't receive callbacks from Ventra Health. They are calling a number that is not in the...
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Relationship, Services, Value
There has been a pretty strong turnaround with Ventra Health. A while back, when their new CEO...
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Services, Value
If I reach out to Ventra Health, I almost always get a valuable response that helps me with my...
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Loyalty, Relationship
We selected Ventra Health due to a combination of multiple different things. The relationship and...
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Loyalty, Relationship
I would tell other organizations that Ventra Health is a fantastic partner, that we have had a...
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Services
Every once in a while, we run across some continued questions where we are still trying to sort out...
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Operations, Value
We use Ventra Health’s vSight platform for making sure that our providers are finishing their notes...
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Operations, Value
With any billing and coding company, there is often an overwhelming amount of information, and...
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Relationship, Operations, Services
We have had quite a few conversations about optimizing coding strategy, which would help us with our...
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Loyalty, Relationship, Services
So far, our relationship with Ventra Health has been going very well. We have been very happy with...
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Relationship
The Ventra Health executive over our billing group is very involved in our accounts and is often...
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Operations, Services
Ventra Health’s business is growing in the specific type of billing we use them for, and they are...
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Services
At this point, from what I see in the market, there is no competition from any other vendor...
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Relationship
Ventra Health should look into the call centers that the patients call into. I receive patient calls...
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Relationship
My current account manager is absolutely wonderful to work with. With our previous firm, questions...
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Relationship
Ventra Health is working quite a bit on their denials rate. They are also working really hard to try...
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Services
We have been very satisfied with the software and the support that the Ventra Health representatives...
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Services, Value
Ventra Health has fallen significantly from what they were doing for us. Things just haven't been...
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Loyalty, Services, Value
There are a handful of different practices in the region that have also been using Ventra Health,...
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Operations, Value
Once, Ventra Health overpaid us for a month. Then they said that they just weren't going to pay us...
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Relationship, Services
Quite frankly, I don't know who the upper-management people are at Ventra Health. The individuals I...
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Operations
Ventra Health does just about everything. The firm is involved in pretty much everything with...
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Relationship, Services, Value
Before all the big changes with Ventra Health, my account manager was very good in their position....
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Relationship, Services
A while ago, Ventra Health asked what we would recommend putting in place. We suggested a few things...
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Relationship, Services
Ventra Health maintains a great partnership with us. I think they are pretty much in tune. They are...
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Relationship, Services, Value
Our days in A/R have improved, and Ventra Health has followed through on everything we have asked of...
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Relationship
With Ventra Health, when delays or issues come up, they don't come to light as quickly as we would...
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Relationship, Services
I like the access I have with Ventra Health. I can always talk to someone to get my questions...
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Relationship
Ventra Health meets or exceeds our expectations most of the time, and they don't meet them a small...
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Relationship
Sometimes Ventra Health comes up with an approach on denials before consulting with us rather than...
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Relationship
Ventra Health communicates well and is collaborative on solving problems.
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Relationship
We get very high-grade white-glove service. When I ask for something to be looked into or fixed, it...
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Commentary Summary
Comment Type Breakout