Ventra Health RCM Services Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Services
I wish I had more contact people that I could reach out to at Ventra Health when our primary person...
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Loyalty, Services
The Ventra Health person that we work with gives very good notes. They break things down so that we...
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Relationship, Services
I have incidents where we send emails to Ventra Health and don’t get a response right away, or our...
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Relationship, Services
We have a lot of denials, and it takes a lot of time to resolve them, but I cannot blame Ventra...
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Relationship
I would work with Ventra Health again because they are extremely responsive. They do a good job....
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Relationship
I really like the team we have right now from Ventra Health. They are really knowledgeable. I don't...
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Value
We have done some competitive price bidding, and Ventra Health is very reasonably priced in the...
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Relationship, Value
I would recommend Ventra Health, but I would give a couple of caveats and things to look out for. If...
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Relationship
There is just a timing issue with rating Ventra Health’s impact on the patient experience lower. We...
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Operations
We recently deployed an EMR, and it is difficult to know whether Ventra Health’s scope will be...
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Relationship, Services
The firm’s impact on our denials rate is tricky because things have gotten so aggressive. Ventra...
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Loyalty, Relationship
The firm is consistently meeting our expectations. The expectations that are being met are...
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Relationship, Operations
There are some components where the firm exceeds expectations, like documentation education, chart...
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Value
The firm is not cheap, but we do get a lot of value. The firm does a good job of really supporting...
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Operations
We still have out-of-network relationships with a couple of big health plans. That is very confusing...
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Relationship
The people we work with at Ventra Health are empowered. And Ventra Health's strength of partnership...
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Operations, Value
Ventra Health's impact on our denials rate needs to be tightened up. Getting denials for...
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Operations, Services, Value
Ventra Health does not consistently exceed my expectations because I have high expectations. I want...
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Loyalty
Our organization had internal RCM, and then the organization felt that they could get better results...
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Services
I would tell others to look into Ventra Health. They did a nice job with us in regard to capture...
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Services, Value
Ventra Health doesn't exceed our expectations in every area. There are areas that are challenging....
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Relationship
A few months ago, I would have given Ventra Health’s consultants a lower score. However, we have a...
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Services
We have gotten some bizarre calls where patients have been frustrated with the billing side of...
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Value
I would hire Ventra Health again because we know our capture rate. When I went back and looked at...
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Relationship
Ventra Health does not consistently exceed our expectations but does meet our expectations. They...
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Relationship
I have a good working relationship with Ventra Health. They had some turnover initially, so I had...
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Relationship
For any questions or concerns that we have, Ventra Health has been able to dig deep into the why and...
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Services
With Ventra Health’s new vSight technology, they can push information out to us a whole lot faster....
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Relationship
Ventra Health started off with their customer service team being in the US, but it has since been...
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Services
I would like to see Ventra Health get their A/R days under 45. I would also like to see an...
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Relationship
There is a protocol that will elevate issues to some degree at Ventra Health. There is a heavier...
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Relationship
When Ventra Health was Abeo, they were much more strategically focused on their clients’ needs, and...
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Relationship, Services, Value
We do some unique things with Ventra Health; they have some stickiness for embedding us in a lot of...
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Relationship
There is a mixed bag with Ventra Health. When we had issues, it took months to hear partial answers...
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Operations
Ventra Health has not been collecting very well. The clearinghouse shut down, and that wasn’t the...
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Loyalty, Services
The denials rates with Ventra Health are a little fuzzy and not very good right now. The rates are...
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Relationship
We have been through some bad things and some good things with Ventra Health consultants. We had...
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Loyalty
If Ventra Health performs well and the collections turn out well, our scope with the firm will be...
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Value
There is a collections company that Ventra Health sends stuff to if they haven’t collected things in...
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Relationship, Services
Ventra Health is very knowledgeable on the billing aspect. I like the fact that I can send them my...
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Relationship, Services
When patients get sent bills from Ventra Health, they never know who to call if they have questions...
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Relationship, Value
I don’t have much to compare Ventra Health to, but I wouldn’t go with them again. I was with...
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Relationship, Services
The higher-up we interact with at Ventra Health has been absolutely awful and atrocious. I can’t...
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Loyalty, Value
We chose to leave Ventra Health for three main reasons. Our number-one issue is that their cost is...
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Value
Ventra Health charges for every possible thing they can. We are getting charged far more than the...
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Operations, Value
Ventra Health was one of the best in the country until COVID-19. Everybody got a little worse during...
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Relationship
The biggest issue we have with Ventra Health is that they are nonresponsive. Many times the number...
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Operations, Value
Ventra Health is getting nowhere close to their cash collection and A/R days projections; therefore,...
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Loyalty, Value
Unfortunately, there is no end date for our engagement with Ventra Health. We were with the previous...
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Value
Our pricing structure is pretty simple; it is fair. Ventra Health knows more than I do.
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Relationship, Services
Ventra Health has centralized things; we only have one point of contact. I used to be able to talk...
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Relationship, Services
I feel like the client that Ventra Health really wouldn’t mind if they lost. We have had projects...
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Value
Ventra Health provides poor outcomes, but they are tangible. But I don't want to say that I'm...
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Relationship
I would highly encourage Ventra Health’s executives to do an internal review and see how their...
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Loyalty, Value
I have very high expectations. Ventra Health does okay. There are opportunities for improvement for...
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Loyalty, Relationship
As a business partner, Ventra Health has been fine. They have been responsive. I have regular...
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Operations, Services
Ventra Health had a big delay in payment postings, and that meant that sometimes patients thought...
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Relationship, Operations
The turnaround time to get cash in the door could be better for both cash collections and A/R days....
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Services
ADVOCATE RCM merged with Ventra Health, and since they merged, things haven't been the best. There...
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Relationship
The firm’s staff is responsive. There is not too much of a delay. I don't seem to have an issue with...
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Relationship
In the past few months, the firm made a transition, so Ventra Health is actually doing our stuff,...
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Relationship
Ventra Health doesn’t reach out to me a lot for patterns or problems. Instead, when I see something,...
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Services, Value
With cash collections from insurance companies and different things like that, there are definitely...
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Relationship
I wanted the executives at Ventra Health to know a little more up front about how the process was...
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Loyalty, Relationship
We have had a number of challenges in the last several years since the firm's merger. We have had...
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Relationship
Ventra Health’s days in A/R number is a little high, and I would like to see that reduced. That is...
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Value
In the last year, the coding methodology changed, and so many different billing companies just...
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Relationship
The higher-level staff members from Ventra Health are great. The day-to-day managers that we speak...
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Relationship
I would tell a peer that Ventra Health’s service is personalized, and that is unique in our...
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Relationship
Ventra Health is efficient and communicative for a billing company. Having communication is great....
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Operations
Ventra Health is not a great partner regarding strategy. Also, people should ask Ventra Health...
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Loyalty, Relationship
Ventra Health’s strength is in entering coding. They have very strong coding levels, meaning fairly...
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Loyalty, Services
Ventra Health's service is all about money, and I don't feel they are capturing all our money. They...
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Loyalty, Relationship, Services
My one criticism of the firm is after we started using Ventra Health, they acquired or merged with...
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Loyalty, Services
I would buy Ventra Health’s services again because I still believe they are the best out there at...
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Relationship, Operations
I have very much enjoyed Ventra Health’s staff. The state and federal independent dispute resolution...
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Value
When we initially switched over to Ventra Health from our previous billing and coding company, we...
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Relationship, Services
Ventra Health is very thorough and detail oriented. They have a hold on the complexity of our...
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Operations, Services
When we look at our Google reviews, the only negative comments are about billing, but I am not...
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Relationship, Operations
We went through a transition, and the firm was really key to it. A lot of companies see a revenue...
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Loyalty
Ventra Health has a dashboard that I use for the revenue cycle. When I'm meeting with people to...
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Relationship, Operations
We all had to manage the Change Healthcare event, and Ventra Health's management of that and their...
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Relationship
We have met with some of the firm's executives, so they are involved. When they come to major...
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Relationship
From a blocking and tackling perspective of coding and billing, we have been very pleased with...
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Relationship
There could be a little more transparency from Ventra Health about what is being denied and how long...
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Relationship
Ventra Health has done wonderful things that I have needed to see for our providers and...
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Relationship, Operations
Ventra Health will tailor things to our unique and specific needs. Not only did they provide...
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Relationship
We have meetings with the Ventra Health team to have a touchpoint where they ask what they can be...
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Relationship, Operations
Ventra Health went through a transition in some of their staff, and at that time we did not receive...
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Relationship, Services
We use Ventra Health for our specialty, and they are expanding to other specialties. When...
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Value
Ventra Health is a little more expensive and harder to quantify against competitors. We are seeing...
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Relationship
I would say Ventra Health met our expectations. I don't know that they consistently exceeded...
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Relationship
Ventra Health knows what they are doing with A/R, and they have the bandwidth to help in this...
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Relationship, Operations
Ventra Health is in a tough situation. They had a leadership team that was supposed to do all our...
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Relationship
Ventra Health is more engaged than they were. They do a nice education piece and executive summary...
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Relationship, Services
The current, regular reporting mechanisms that the firm has are outstanding and phenomenal, and they...
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Loyalty, Relationship
The firm recently exceeded my expectations, but in the past, they did not. Even with all the things...
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Relationship
The firm is good, and they know and understand our business. They are very versed in and understand...
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Relationship
Everybody I work with at the firm is good. I can always get the right people involved. The people...
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Value
I don't think the firm nitpicks everything. We have an agreement, and Ventra Health avoids charging...
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Relationship, Services
We have been having some ongoing issues that have been slow to be fixed. We use Ventra Health for...
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Value
In the last few years since Ventra Health bought out their predecessor, we have had charges that...
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Loyalty
Ventra Health was doing something we weren't happy with. They changed some things as a kind of...
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Relationship
Ventra Health could do better. They probably range from average to a little better than average, but...
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Relationship
We have been getting a lot of correspondence in the last few months about the healthcare outage and...
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Value
We want Ventra Health to be very self-sufficient because when we have to start doing their work, we...
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Services
We are counting down the days until our contract runs out with Ventra Health. We have been very...
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Operations, Services
We have an incident list that the firm sends back to us. They go through all the charts we send in...
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Value
I don't know whether the costs from the firm are necessarily unexpected, but when we did a market...
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Relationship, Operations
There is one person in credentialing that I have been in contact with, and they seem very...
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Relationship
The firm is getting out of our specialty, so we don't feel like we are a priority for them.
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Relationship, Operations
In terms of education, the firm provides feedback sometimes about what we can do better regarding...
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Relationship
We have almost lost some contracts because of how Ventra Health does things. When we see the same...
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Services
With Ventra Health, there are a lot of pain points in trying to get to the different things that...
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Value
Ventra Health's service is a good value. Ventra Health has had a pretty positive financial impact. I...
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Relationship
The staff and consultants at Ventra Health are great. I'm extremely satisfied with the advisor we...
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Relationship, Value
The strength of our relationship with our Ventra Health consultant is incredibly good. Ventra Health...
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Services
A lot of the stuff that impacts us has to do with Ventra Health's ability to have people perform the...
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Services
Ventra Health could do a better job on the billing side of providing metrics. Sometimes there are...
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Services
It is so important to us to observe trends and where money comes from for our services firm to help...
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Loyalty, Relationship
With Ventra Health, a lot of the things that require a personal touch have not been going well. We...
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Relationship
Ventra Health does a lot of the basics well. They are exceptional at about 80% of the stuff they are...
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Relationship
In the billing industry, there is a big bad wolf out there, and that is the idea that we don't know...
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Value
Ventra Health's charging for every little thing has become worse recently. In the past, Ventra...
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Relationship
Ventra Health has not exceeded our expectations with their follow-through. Sometimes, it is okay to...
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Loyalty, Relationship
Ventra Health doesn't tell me anything I don't know, but I have to tell them things they should...
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Value
Ventra Health doesn’t charge us for anything we don't have contracted. We pay a percentage, and that...
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Relationship
Strategically, Ventra Health has big plans with their new analytics and stuff, but those won't help...
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Operations, Services
The firm dropped the ball when it came to credentialing our providers. That issue caused an...
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Services, Value
Ventra Health did not know what they were doing with credentialing, so we took over and had to start...
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Operations, Value
We expect reports from Ventra Health on monthly volume, finances, charges, payer mix, and A/R....
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Operations
In order to compare Ventra Health, my leadership asked me what percentage of our charges we normally...
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Relationship
The people from Ventra Health are fantastic and very responsive. They are knowledgeable. Their...
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Value
There is a large dollar amount of claims that need to be processed, and we have Medicare payments...
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Relationship
The client-facing team from Ventra Health is sincere and earnest in their attempts to help us to the...
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Relationship
Since the firm I was working with was purchased by Ventra Health, I haven't been happy. All the...
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Relationship
I absolutely recommend Ventra Health. They are a significant step above our previous firm, and I...
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Relationship, Services
There has been inconsistent communication and follow-up from Ventra Health. No one is perfect, but...
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Value
Ventra Health charges us what they should charge us based on our contract. At our size, not a lot of...
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Relationship, Services, Value
Ventra Health is fairly solid at charge capture, and that is a big piece of the revenue cycle. I'm...
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Relationship
I like many of the people at Ventra Health; we have become friends. Of course, I appreciate their...
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Relationship, Operations
The first thing I would like Ventra Health to focus on is reducing turnover. They have had a huge...
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Value
There are many times when we lose money because Ventra Health is not following up. The amount of...
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Relationship
Ventra Health has the right people involved, and their CEO talks to clients. There is just the...
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Loyalty
The decision to go with Ventra Health was not mine initially. As the higher-ups were looking for...
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Relationship, Operations
The provider education we receive from Ventra Health is excellent. They know their business. They...
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Relationship
Ventra Health assists us from a billing perspective when we have issues with overlapping claims and...
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Relationship
Ventra Health’s scheme is good. They know their stuff and have been around for a while. I don't have...
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Value
The Ventra Health staff members are so pleasant to talk with, but the results are that I'm not...
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Operations, Services
I thought that Ventra Health would be helping with some contracts, but I haven't seen that at all. I...
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Relationship, Services
Ventra Health doesn't talk about clean claims much. We don't ever hear about that piece. They have...
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Relationship, Services
Ventra Health doesn’t give a lot of information on timely filing. That is not in the discussion of...
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Relationship
The way that Ventra Health normally communicates is through their managers. Some time ago, Ventra...
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Relationship
Ventra Health’s impact on our A/R days is visible, and they are doing a pretty good job. Also, the...
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Value
Ventra Health does a percent of collections. They don't charge us for things that they process that...
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Relationship, Services
Lately, Ventra Health has been doing a good job, but historically, they didn't do so well. There...
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Relationship
When the firm has done some outsourcing overseas, especially recently in the past few weeks, we have...
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Relationship
We mostly work through a client relationship manager, and I'm very pleased with them. That is the...
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Loyalty, Relationship
I have talked with some firms at conferences and have started to understand how they are utilizing...
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Services, Value
We have had some issues with credentialing that have caused our A/R to increase. There are other...
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Loyalty, Relationship
The landscape has changed so much. I came into this practice years ago. In making a decision about...
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Loyalty, Relationship
We are mostly interested in seeing how the change in ownership is going to impact our relationship....
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Relationship
I appreciate that the firm is very good about filtering out some things we don't bill for and some...
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Relationship, Operations
Ventra Health doesn't feel very strategic; they are just reactive. We would love it if Ventura...
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Relationship, Services
Ventura Health mostly gets things out in a timely manner. The problem is they are not doing...
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Relationship, Services
I am fairly dissatisfied with Ventra Health’s impact on our A/R days. It is not horrible, but it is...
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Value
Ventra Health’s cost is just a percentage of collections or arrangements. They don't nickel-and-dime...
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Loyalty, Value
I don't think Ventra Health’s services are worth it. The big issue right now is that Ventra Health...
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Loyalty, Relationship
Ventra Health’s executive involvement is high. We talk directly to the leadership. Ventra Health...
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Relationship
Ventra Health is not hitting the KPIs that matter. But the firm has made commitments, and we will...
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Relationship
Just looking at our market, Ventra Health brings us reports and things to look at how we are doing...
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Loyalty, Relationship
Ventra Health will point things out before we are even aware of it ourselves, and the message is not...
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Loyalty, Relationship
Overall, we are very satisfied with Ventra Health's services. We are not looking for an alternate,...
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Relationship
Ventra Health’s service has gotten better in the last few years in particular since the initial...
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Relationship, Services
Ventra Health’s call center is definitely managed by folks offshore, and there are transactions that...
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Value
Ventra Health’s pricing is fair. We have renegotiated, and we are satisfied with the rate that we...
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Relationship, Services
With Ventra Health, I’m anxious to see the data analytics roll out. That has been delayed a bit, but...
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Relationship
Strategic ability is an area of growth for Ventra Health. There is more that the firm can choose to...
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Operations, Services
We were significantly impacted by the Change Healthcare outage. All of our claims ran through Change...
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