Access Healthcare Ambulatory RCM Services Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Relationship
Overall, Access Healthcare’s quality has improved. We had a lot of quality concerns in the...
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Relationship
The only issue we tend to have with Access Healthcare is sometimes in some of our areas, one coder...
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Relationship
Access Healthcare actually came forward and offered a lot of things that they would be happy to help...
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Relationship
Access Healthcare’s executive team is phenomenal. The firm is very responsive all the way up to the...
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Loyalty, Relationship
One thing to be aware of with Access Healthcare is our own internal IT security because they are...
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Relationship, Operations
Our engagement with Access Healthcare is going pretty well. We are highly satisfied. We had a lot of...
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Value
We would like Access Healthcare to increase productivity. In the beginning, they asked what our...
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Loyalty, Relationship, Value
In the age of cybersecurity, the issue we are really hitting right now with Access Healthcare is...
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Relationship, Operations
Access Healthcare is very easy to work with. They are very kind, responsive, accommodating, and...
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Value
Access Healthcare does not nickel-and-dime us. As a matter of fact, they are really good at working...
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Relationship
When we hire a firm, we want them to be the experts in the area we hired them for so that we can...
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Relationship, Operations
Access Healthcare set up a schedule for us. Our A/R was high. They set up a schedule at what rate...
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Relationship, Services
Access Healthcare’s quality of staff is good. Access Healthcare is very receptive when we reach out...
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Loyalty, Relationship
Access Healthcare is responsible for collection and reviewing denial, and they put together reports...
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Services
I would like to see Access Healthcare's systems improved. The reporting is in a system aside from...
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Relationship
I would tell a peer or a colleague looking at Access Health for revenue cycle management that the...
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Relationship, Services, Value
Our patients really have issues with Access Healthcare's staff being offshore. Our scoring has...
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Relationship
There have been some challenges in various spaces that sit within Access Healthcare’s scope. There...
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Loyalty, Relationship
I have been working with Access Healthcare for years, and over the years, their RCM services have...
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Relationship
One major thing we need is more involvement from Access Healthcare’s leadership. If the leaders are...
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Relationship
I haven't heard anything impressive or concerning about Access Healthcare. The firm has average...
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Value
Access Healthcare doesn't charge us for unexpected costs. Everything that they do is fair. We have a...
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Relationship
Access Healthcare has a good mindset, and they ask for specific things that would help build a...
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Relationship
When we asked for more Access Healthcare people, it was a struggle to get everybody together.
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Relationship
I have a great relationship with our Access Healthcare offshore people. We usually talk through...
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Relationship
Access Healthcare is pretty solid and accommodating. They follow directions and follow through. They...
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Relationship
Because Access Healthcare's service is based overseas, they have high turnover. We are pretty...
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Relationship
I would tell others looking at Access Healthcare that all the people I work with are excellent. Our...
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Operations
We have a flat rate with Access Healthcare. They make sure to meet all the targets we set for them....
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Relationship
From my experience, we have to deliver a lot of the strategy and reinforce it. Once Access...
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Operations
There is a strategic aspect of this kind of contract. We pay an all-in per-head cost, which frankly...
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Relationship
Access Healthcare’s leadership is excellent. They are very good at figuring things out. Often, one...
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Value
This is a sad comment about the US workforce, but offshore productivity is much higher, and the cost...
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Relationship, Operations, Value
Access Healthcare has been far more effective for us in cost optimization than they have in revenue...
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Loyalty
One of the reasons we chose Access Healthcare is that we consider them top of the line. We wanted to...
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Relationship, Operations
When the firm has turnover, they are good at having the next person available. Because of our...
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Relationship, Operations, Services
As far as best practices go for clean claims, we are mostly educating the firm.
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Relationship
The firm does a nice job with denial management and what is passed to them. They work hard on...
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Loyalty, Relationship
The turnover in the firm's leadership team is a little concerning. They had a strong go-to person...
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Relationship
I have relationships with a lot of the firm's people, including their leadership. I understand them...
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Relationship, Value
Access Healthcare probably has the highest productivity of the firms we have them competing with. In...
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Relationship
As far as the firm's ability to hit financial metrics goes, they do well at ramping up quickly. We...
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Relationship, Value
We have referred Access Healthcare to other entities already, and the firm has come from a lot of...
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Loyalty
Access Healthcare is good with the contracting process. Their legal team does a good job with red...
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Loyalty
Access Healthcare has a lot of automation, and in the future, we look forward to possibly leveraging...
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Relationship
Access Healthcare’s leadership team and I meet regularly. The communication is there; we are working...
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Relationship, Services
We are getting better at strategic ability with Access Healthcare. They are hitting their metrics in...
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Relationship, Value
With Access Healthcare, we are still working through our growing pains. We have a lot of issues and...
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Relationship
I'm looking for Access Healthcare to improve by identifying issues and reporting to me instead of...
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Relationship, Services, Value
When offshore work started to become a niche, I was not very positive about sending my work...
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Loyalty, Value
Compared to competitors, I think Access Healthcare has a higher quality of work, but their system...
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Services
There is always room for improvement. One area for improvement is staying up to par with current...
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Relationship
Our partnership with Access Healthcare has been great. They are transparent, and their executive...
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Relationship, Value
Access Healthcare has pretty good employees and a low turnover rate. But coding is usually an area...
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Relationship
For the few things that I have reached out to Access Healthcare for and the new things that we have...
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Relationship
We have a contact person with the firm on the sales side, and when we have any concerns or...
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Relationship, Services
With Access Healthcare, there have been occasional issues with a staff member not following the...
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Loyalty, Value
Access Healthcare is strategic, and they are good executors. When I came to my organization, we...
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Relationship, Value
The strength of our partnership with Access Healthcare is pretty strong. They have great...
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Relationship
I would change Access Healthcare’s turnover rate if I could. However, I think that is not an Access...
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Relationship
We like Access Healthcare's customer service, and we like the communication we have with the leaders...
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Relationship
In terms of productivity, the consultants are good. They aren't great, but as we identify issues and...
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Operations, Services
Access Healthcare’s people are always there and are always responsive, but they don't share any...
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Relationship
When we bring something to Access Healthcare’s attention, they are always willing to openly listen...
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Loyalty, Value
One of our people recommended that we look at Access Healthcare. Access Healthcare is offshore, but...
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Relationship
We have significant quality and productivity concerns with Access Healthcare. They continue to offer...
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Relationship, Operations, Services
In our engagement with Access Healthcare, we gave them some productivity standards that we probably...
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Relationship, Operations
We feel like we got all the good people first, and then the firm switched them out and gave us...
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Relationship, Services
Access Healthcare does really well if we can organize the work into first, second, and third steps,...
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Operations
We brought in Access Healthcare to help with our organization being short staffed. If we have Access...
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Operations
Sometimes Access Healthcare’s people have questions about things that we have already trained them...
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Relationship
Access Healthcare meets expectations, but I don't think they consistently go above and beyond what...
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Relationship
Access Healthcare is taking a lot of manual work off of our teams. The firm has been helpful in...
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