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Access Healthcare Ambulatory RCM Services Commentary
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Subject Expert
Mollie Hunt
Research Director
KLAS Research Director - Mollie Hunt
 
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User Commentary

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VP/Other Executive

Relationship, Relationship, Operations, Operations

Access Healthcare has a quick turnover to provide resources to us. We have negotiated a good rate....

Apr 2023
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VP/Other Executive

Relationship, Relationship

Access Healthcare has had a high turnover in the representatives working for our accounts. That has...

Apr 2023
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VP/Other Executive

Relationship, Relationship

Access Healthcare’s senior team is engaged, friendly, and easy to work with. They go above and...

Apr 2023
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(0)
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COO

Relationship, Operations

We have not received a ton of feedback from Access Healthcare on how to improve best practices. But...

Apr 2023
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COO

Relationship, Operations

The firm has built a big team, and for the most part, the firm is filing claims relatively quickly....

Apr 2023
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(0)
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COO

Loyalty, Relationship

Access Healthcare sticks to their timeline. They are implementing a phased approach as expected, and...

Apr 2023
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(0)
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COO

Relationship

I have dealt with the firm’s CEO and senior leadership team, and they are responsive to our needs....

Apr 2023
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(0)
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Director

Relationship

Access Healthcare actually went outside of their primary comfort zone to try to support us, and that...

Mar 2023
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(0)
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Director

Relationship

Access Healthcare has historically been set up as an RCM company on the provider side. Now, they...

Mar 2023
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(0)
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Manager

Relationship

Access Healthcare has been one of the best vendors I have worked with. They are consistently strong.

Jan 2023
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(0)
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Manager

Relationship, Services

Access Healthcare has been instrumental in building out our dashboards to include all of our team....

Jan 2023
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(0)
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Manager

Relationship, Services

In regard to the auditing process, the vendor is consistently reporting out at 100%, but I find a...

Jan 2023
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(0)
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Manager

Relationship

I really value our partnership with Access Healthcare. The leaders listen to us; they take...

Jan 2023
||
(0)
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VP/Other Executive

Operations

The firm executes very well. They have a very detailed onboarding process that is specific to our...

Dec 2022
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Director

Relationship

Our main challenge with Access Healthcare is the language barrier. Sometimes it is easier for me to...

Dec 2022
||
(0)
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Director

Relationship

The firm does a really great job. They want to be a partner with us. They don't want us to be...

Dec 2022
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(0)
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VP/Other Executive

Operations

The vendor impressed us and produced more than we expected. They did a very good job.

Dec 2022
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(0)
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VP/Other Executive

Relationship

Access Healthcare provides a lot of services for us. The firm is great, and I love working with...

Dec 2022
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(0)
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VP/Other Executive

Relationship, Operations

We have processes that we teach the firm’s people, and those people can do the work, but we continue...

Dec 2022
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(0)
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VP/Other Executive

Relationship

Access Healthcare is very organized. If they say they will deliver something, they will. And if we...

Dec 2022
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VP/Other Executive

Value

Access Healthcare has an FTE model, so they charge us based on how many people work on something. If...

Dec 2022
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VP/Other Executive

Loyalty, Relationship

We didn’t want to mess around with professional billing, so we decided to work with Access...

Dec 2022
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(0)
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VP/Other Executive

Value

The pricing is fair and quite reasonable. Everything is understood ahead of time, and it all makes...

Dec 2022
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(0)
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VP/Other Executive

Relationship

I would call the firm a partner. We have an extensive relationship with them that has grown to...

Dec 2022
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(0)
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Manager

Loyalty, Relationship

The firm does well with everything that is asked of them. If there is ever an issue or a glitch,...

Dec 2022
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(0)
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Manager

Relationship, Value

The engagement has been symbiotic. It has been good for us and good for the firm. And the engagement...

Dec 2022
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(0)
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Manager

Relationship

We have one person who is our contact from the firm, and that contact has changed a couple of times...

Dec 2022
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(0)
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Manager

Relationship

Dealing with overseas resources presents some challenges in terms of timing, but the firm runs...

Dec 2022
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VP/Other Executive

Relationship

When COVID-19 hit, we realized we were going to have to shift a lot of people to work from home....

Dec 2022
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Director

Value

The firm’s pricing is very competitive. There have even been times when I have thought they were...

Dec 2022
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Manager

Relationship

The firm’s executive involvement was initially very high. I still have contact with one executive on...

Dec 2022
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Manager

Relationship, Services

In terms of how well the firm manages coder turnover, that aspect is really invisible to me. The...

Dec 2022
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Manager

Relationship

We use the firm for more than one type of service, but we do have a single point of contact. We do...

Dec 2022
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VP/Other Executive

Relationship

The firm is very good about giving us access to empowered people. We know our first go-to contact...

Dec 2022
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VP/Other Executive

Value

The firm is very competitive in pricing. We outsource to multiple firms, so Access Healthcare is...

Dec 2022
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