Access Healthcare Ambulatory RCM Services Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Relationship
The staff from our organization is incredibly driven, for whatever reason, by our way of interacting...
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Relationship
There are internal things that we are working on in terms of enhancements to both our platform and...
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Relationship, Services
It has been a time of really good partnership growth. We actually have metrics that we track...
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Relationship, Operations
We have had a couple of pretty big challenges recently in terms of specific areas that had some big...
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Relationship
I know this sounds like a hairline fracture, but I think because we are different in terms of what...
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Relationship
We are a very customized client, and Access Healthcare has continually hired or promoted people into...
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Relationship
Things are going really well with Access Healthcare; we wouldn't still be here if they weren't. I...
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Value
Access Healthcare absolutely avoids charging for every little thing, and that is part of their...
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Relationship
Access Healthcare is willing to develop AI if we tell them we want it. We are an important partner...
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Loyalty, Value
When choosing Access Healthcare, the choice came down to familiarity with our EHR, and one of their...
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Relationship
Access Healthcare's service is pretty ingrained into our workflow, so there isn't too much right now...
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Relationship, Operations
Access Healthcare has a big team. They teach the specifics for US healthcare, and they also teach...
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Relationship
Whenever Access Healthcare finds something, they try to work on it in-house. When their subject...
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Loyalty
We are continuing to expand our scope with Access Healthcare. We are using Access Healthcare's...
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Relationship
When we work with a vendor in a different country, they are kind of robotic, so they are only as...
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Value
A struggle we have with Access Healthcare is turnover, but that is the nature of the business. When...
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Relationship
Access Healthcare has a regular business review with our operations team. We also do reviews and...
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Relationship, Services
Initially, we had very high-quality talent with Access Healthcare, and then the talent seemed to...
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Value
When considering firms, we had an A/R rundown, and we went out to RFP. If Access Healthcare had...
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Relationship, Services
The biggest complaint with the Access Healthcare staff is that they don’t know when to raise their...
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Relationship, Operations
One thing that I have found with the offshore team is that they require constant training because...
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Relationship, Operations, Value
We have seen a great improvement in Access Healthcare since we started working with them. The way...
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Operations, Services
Access Healthcare has brought a bit of innovation and consistency to the customer experience at my...
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Relationship, Operations
When we use external resources for an internal function, it takes a little while to adjust the...
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Relationship, Services
One of the things I like about Access Healthcare is that they pivot around the client’s needs, not...
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Loyalty, Relationship, Value
Our scope of work is standardized, so our cost does not vary with Access Healthcare. I did a lot of...
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Loyalty, Relationship
Access Healthcare made an acquisition recently, and the firm sent an email before the LinkedIn...
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Value
We have a really good rate. The firm's rate is a bit lower than other rates. We are getting a higher...
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Relationship
We have really strong days in A/R over 120, and our denials are strong. We could do better. There...
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Loyalty
I want to explore Access Healthcare’s automation branch. We are going to look at that this year...
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Operations, Value
The firm goes above and beyond by putting a buffer on our accounts. The contract says to give us a...
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Relationship, Operations
The Change Healthcare outage was awful. We went down 100% just like a lot of other entities. We met...
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Relationship
Overall, Access Healthcare’s quality has improved. We had a lot of quality concerns in the...
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Relationship
The only issue we tend to have with Access Healthcare is sometimes in some of our areas, one coder...
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Relationship
Access Healthcare actually came forward and offered a lot of things that they would be happy to help...
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Relationship
Access Healthcare’s executive team is phenomenal. The firm is very responsive all the way up to the...
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Loyalty, Relationship
One thing to be aware of with Access Healthcare is our own internal IT security because they are...
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Relationship, Operations
Our engagement with Access Healthcare is going pretty well. We are highly satisfied. We had a lot of...
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Value
We would like Access Healthcare to increase productivity. In the beginning, they asked what our...
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Loyalty, Relationship, Value
In the age of cybersecurity, the issue we are really hitting right now with Access Healthcare is...
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Relationship, Operations
Access Healthcare is very easy to work with. They are very kind, responsive, accommodating, and...
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Value
Access Healthcare does not nickel-and-dime us. As a matter of fact, they are really good at working...
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Relationship
When we hire a firm, we want them to be the experts in the area we hired them for so that we can...
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Relationship, Operations
Access Healthcare set up a schedule for us. Our A/R was high. They set up a schedule at what rate...
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Relationship, Services
Access Healthcare’s quality of staff is good. Access Healthcare is very receptive when we reach out...
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Loyalty, Relationship
Access Healthcare is responsible for collection and reviewing denial, and they put together reports...
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Services
I would like to see Access Healthcare's systems improved. The reporting is in a system aside from...
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Relationship
I would tell a peer or a colleague looking at Access Health for revenue cycle management that the...
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Relationship, Services, Value
Our patients really have issues with Access Healthcare's staff being offshore. Our scoring has...
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Relationship
There have been some challenges in various spaces that sit within Access Healthcare’s scope. There...
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Loyalty, Relationship
I have been working with Access Healthcare for years, and over the years, their RCM services have...
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Relationship
One major thing we need is more involvement from Access Healthcare’s leadership. If the leaders are...
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Relationship
I haven't heard anything impressive or concerning about Access Healthcare. The firm has average...
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Value
Access Healthcare doesn't charge us for unexpected costs. Everything that they do is fair. We have a...
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Relationship
Access Healthcare has a good mindset, and they ask for specific things that would help build a...
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Relationship
When we asked for more Access Healthcare people, it was a struggle to get everybody together.
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Relationship
I have a great relationship with our Access Healthcare offshore people. We usually talk through...
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Relationship
Access Healthcare is pretty solid and accommodating. They follow directions and follow through. They...
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Relationship
Because Access Healthcare's service is based overseas, they have high turnover. We are pretty...
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Relationship
I would tell others looking at Access Healthcare that all the people I work with are excellent. Our...
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Operations
We have a flat rate with Access Healthcare. They make sure to meet all the targets we set for them....
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Relationship
From my experience, we have to deliver a lot of the strategy and reinforce it. Once Access...
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Operations
There is a strategic aspect of this kind of contract. We pay an all-in per-head cost, which frankly...
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Relationship
Access Healthcare’s leadership is excellent. They are very good at figuring things out. Often, one...
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Value
This is a sad comment about the US workforce, but offshore productivity is much higher, and the cost...
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Relationship, Operations, Value
Access Healthcare has been far more effective for us in cost optimization than they have in revenue...
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