Access Healthcare Ambulatory RCM Services Commentary
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Mollie Hunt
Research Director
KLAS Research Director - Mollie Hunt
 
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User Commentary

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Director

Loyalty

One of the reasons we chose Access Healthcare is that we consider them top of the line. We wanted to...

Mar 2024
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VP/Other Executive

Relationship, Operations

When the firm has turnover, they are good at having the next person available. Because of our...

Mar 2024
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VP/Other Executive

Relationship, Operations, Services

As far as best practices go for clean claims, we are mostly educating the firm.

Mar 2024
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VP/Other Executive

Relationship

The firm does a nice job with denial management and what is passed to them. They work hard on...

Mar 2024
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VP/Other Executive

Loyalty, Relationship

The turnover in the firm's leadership team is a little concerning. They had a strong go-to person...

Mar 2024
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VP/Other Executive

Relationship

I have relationships with a lot of the firm's people, including their leadership. I understand them...

Jan 2024
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VP/Other Executive

Relationship, Value

Access Healthcare probably has the highest productivity of the firms we have them competing with. In...

Jan 2024
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VP/Other Executive

Relationship

As far as the firm's ability to hit financial metrics goes, they do well at ramping up quickly. We...

Jan 2024
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VP/Other Executive

Relationship, Value

We have referred Access Healthcare to other entities already, and the firm has come from a lot of...

Jan 2024
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VP/Other Executive

Loyalty

Access Healthcare is good with the contracting process. Their legal team does a good job with red...

Jan 2024
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VP/Other Executive

Loyalty

Access Healthcare has a lot of automation, and in the future, we look forward to possibly leveraging...

Jan 2024
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Manager

Relationship, Relationship

Access Healthcare’s leadership team and I meet regularly. The communication is there; we are working...

Jan 2024
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Manager

Relationship, Relationship, Services, Services

We are getting better at strategic ability with Access Healthcare. They are hitting their metrics in...

Jan 2024
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Manager

Relationship, Relationship, Value, Value

With Access Healthcare, we are still working through our growing pains. We have a lot of issues and...

Jan 2024
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Manager

Relationship, Relationship

I'm looking for Access Healthcare to improve by identifying issues and reporting to me instead of...

Jan 2024
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VP/Other Executive

Relationship, Relationship, Services, Services, Value, Value

When offshore work started to become a niche, I was not very positive about sending my work...

Jan 2024
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VP/Other Executive

Loyalty, Loyalty, Value, Value

Compared to competitors, I think Access Healthcare has a higher quality of work, but their system...

Jan 2024
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VP/Other Executive

Services, Services

There is always room for improvement. One area for improvement is staying up to par with current...

Jan 2024
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VP/Other Executive

Relationship, Relationship

Our partnership with Access Healthcare has been great. They are transparent, and their executive...

Jan 2024
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VP/Other Executive

Relationship, Relationship, Value, Value

Access Healthcare has pretty good employees and a low turnover rate. But coding is usually an area...

Jan 2024
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Director

Relationship, Relationship

For the few things that I have reached out to Access Healthcare for and the new things that we have...

Jan 2024
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Director

Relationship, Relationship

We have a contact person with the firm on the sales side, and when we have any concerns or...

Jan 2024
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Director

Relationship, Relationship, Services

With Access Healthcare, there have been occasional issues with a staff member not following the...

Jan 2024
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VP/Other Executive

Loyalty, Loyalty, Value, Value

Access Healthcare is strategic, and they are good executors. When I came to my organization, we...

Jan 2024
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Manager

Relationship, Relationship, Value, Value

The strength of our partnership with Access Healthcare is pretty strong. They have great...

Dec 2023
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Manager

Relationship, Relationship

I would change Access Healthcare’s turnover rate if I could. However, I think that is not an Access...

Dec 2023
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Director

Relationship, Relationship, Relationship

We like Access Healthcare's customer service, and we like the communication we have with the leaders...

Dec 2023
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Director

Relationship, Relationship, Relationship

In terms of productivity, the consultants are good. They aren't great, but as we identify issues and...

Dec 2023
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Director

Operations, Services

Access Healthcare’s people are always there and are always responsive, but they don't share any...

Dec 2023
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Director

Relationship, Relationship

When we bring something to Access Healthcare’s attention, they are always willing to openly listen...

Dec 2023
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Director

Loyalty, Loyalty, Loyalty, Value, Value, Value

One of our people recommended that we look at Access Healthcare. Access Healthcare is offshore, but...

Dec 2023
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Director

Relationship, Relationship, Relationship

We have significant quality and productivity concerns with Access Healthcare. They continue to offer...

Dec 2023
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Director

Relationship, Relationship, Operations, Operations, Services, Services

In our engagement with Access Healthcare, we gave them some productivity standards that we probably...

Dec 2023
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Director

Relationship, Relationship, Relationship, Operations, Operations, Operations

We feel like we got all the good people first, and then the firm switched them out and gave us...

Dec 2023
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Director

Relationship, Relationship, Services, Services

Access Healthcare does really well if we can organize the work into first, second, and third steps,...

Dec 2023
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Director

Operations

We brought in Access Healthcare to help with our organization being short staffed. If we have Access...

Dec 2023
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Director

Operations, Operations

Sometimes Access Healthcare’s people have questions about things that we have already trained them...

Dec 2023
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VP/Other Executive

Relationship, Relationship

Access Healthcare meets expectations, but I don't think they consistently go above and beyond what...

Dec 2023
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VP/Other Executive

Relationship, Relationship

Access Healthcare is taking a lot of manual work off of our teams. The firm has been helpful in...

Dec 2023
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VP/Other Executive

Services, Services, Services

Access Healthcare is really good at getting the bill out the door and collecting the majority of the...

Dec 2023
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VP/Other Executive

Relationship, Relationship, Relationship

We have a pretty substantial relationship with Access Healthcare. We have a direct line to the CEO,...

Dec 2023
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VP/Other Executive

Relationship, Relationship, Relationship, Services, Services, Services

The opportunity for improvement we have for Access Healthcare is the language barrier when we are...

Dec 2023
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VP/Other Executive

Value, Value

Access Healthcare is an offshore labor agreement, and typically in that market, there is high...

Dec 2023
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VP/Other Executive

Operations, Operations

Access Healthcare was very competent in their approach to figuring out our needs. This was a...

Dec 2023
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VP/Other Executive

Relationship, Relationship, Value, Value

There firm's offshore resources have different holiday times, which helps. With the firm, we got...

Dec 2023
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VP/Other Executive

Value, Value

We have looked at a lot of organizations like Access Healthcare. They clearly have the scale and...

Dec 2023
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VP/Other Executive

Relationship, Relationship, Operations, Operations

Access Healthcare has a quick turnover to provide resources to us. We have negotiated a good rate....

Apr 2023
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VP/Other Executive

Relationship, Relationship

Access Healthcare has had a high turnover in the representatives working for our accounts. That has...

Apr 2023
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VP/Other Executive

Relationship, Relationship

Access Healthcare’s senior team is engaged, friendly, and easy to work with. They go above and...

Apr 2023
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COO

Relationship, Operations

We have not received a ton of feedback from Access Healthcare on how to improve best practices. But...

Apr 2023
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COO

Relationship, Operations

The firm has built a big team, and for the most part, the firm is filing claims relatively quickly....

Apr 2023
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COO

Loyalty, Relationship

Access Healthcare sticks to their timeline. They are implementing a phased approach as expected, and...

Apr 2023
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COO

Relationship

I have dealt with the firm’s CEO and senior leadership team, and they are responsive to our needs....

Apr 2023
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