Access Healthcare Ambulatory RCM Services Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Loyalty
One of the reasons we chose Access Healthcare is that we consider them top of the line. We wanted to...
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Relationship, Operations
When the firm has turnover, they are good at having the next person available. Because of our...
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Relationship, Operations, Services
As far as best practices go for clean claims, we are mostly educating the firm.
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Relationship
The firm does a nice job with denial management and what is passed to them. They work hard on...
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Loyalty, Relationship
The turnover in the firm's leadership team is a little concerning. They had a strong go-to person...
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Relationship
I have relationships with a lot of the firm's people, including their leadership. I understand them...
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Relationship, Value
Access Healthcare probably has the highest productivity of the firms we have them competing with. In...
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Relationship
As far as the firm's ability to hit financial metrics goes, they do well at ramping up quickly. We...
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Relationship, Value
We have referred Access Healthcare to other entities already, and the firm has come from a lot of...
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Loyalty
Access Healthcare is good with the contracting process. Their legal team does a good job with red...
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Loyalty
Access Healthcare has a lot of automation, and in the future, we look forward to possibly leveraging...
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Relationship, Relationship
Access Healthcare’s leadership team and I meet regularly. The communication is there; we are working...
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Relationship, Relationship, Services, Services
We are getting better at strategic ability with Access Healthcare. They are hitting their metrics in...
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Relationship, Relationship, Value, Value
With Access Healthcare, we are still working through our growing pains. We have a lot of issues and...
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Relationship, Relationship
I'm looking for Access Healthcare to improve by identifying issues and reporting to me instead of...
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Relationship, Relationship, Services, Services, Value, Value
When offshore work started to become a niche, I was not very positive about sending my work...
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Loyalty, Loyalty, Value, Value
Compared to competitors, I think Access Healthcare has a higher quality of work, but their system...
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Services, Services
There is always room for improvement. One area for improvement is staying up to par with current...
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Relationship, Relationship
Our partnership with Access Healthcare has been great. They are transparent, and their executive...
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Relationship, Relationship, Value, Value
Access Healthcare has pretty good employees and a low turnover rate. But coding is usually an area...
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Relationship, Relationship
For the few things that I have reached out to Access Healthcare for and the new things that we have...
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Relationship, Relationship
We have a contact person with the firm on the sales side, and when we have any concerns or...
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Relationship, Relationship, Services
With Access Healthcare, there have been occasional issues with a staff member not following the...
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Loyalty, Loyalty, Value, Value
Access Healthcare is strategic, and they are good executors. When I came to my organization, we...
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Relationship, Relationship, Value, Value
The strength of our partnership with Access Healthcare is pretty strong. They have great...
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Relationship, Relationship
I would change Access Healthcare’s turnover rate if I could. However, I think that is not an Access...
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Relationship, Relationship, Relationship
We like Access Healthcare's customer service, and we like the communication we have with the leaders...
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Relationship, Relationship, Relationship
In terms of productivity, the consultants are good. They aren't great, but as we identify issues and...
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Operations, Services
Access Healthcare’s people are always there and are always responsive, but they don't share any...
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Relationship, Relationship
When we bring something to Access Healthcare’s attention, they are always willing to openly listen...
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Loyalty, Loyalty, Loyalty, Value, Value, Value
One of our people recommended that we look at Access Healthcare. Access Healthcare is offshore, but...
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Relationship, Relationship, Relationship
We have significant quality and productivity concerns with Access Healthcare. They continue to offer...
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Relationship, Relationship, Operations, Operations, Services, Services
In our engagement with Access Healthcare, we gave them some productivity standards that we probably...
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Relationship, Relationship, Relationship, Operations, Operations, Operations
We feel like we got all the good people first, and then the firm switched them out and gave us...
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Relationship, Relationship, Services, Services
Access Healthcare does really well if we can organize the work into first, second, and third steps,...
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Operations
We brought in Access Healthcare to help with our organization being short staffed. If we have Access...
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Operations, Operations
Sometimes Access Healthcare’s people have questions about things that we have already trained them...
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Relationship, Relationship
Access Healthcare meets expectations, but I don't think they consistently go above and beyond what...
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Relationship, Relationship
Access Healthcare is taking a lot of manual work off of our teams. The firm has been helpful in...
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Services, Services, Services
Access Healthcare is really good at getting the bill out the door and collecting the majority of the...
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Relationship, Relationship, Relationship
We have a pretty substantial relationship with Access Healthcare. We have a direct line to the CEO,...
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Relationship, Relationship, Relationship, Services, Services, Services
The opportunity for improvement we have for Access Healthcare is the language barrier when we are...
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Value, Value
Access Healthcare is an offshore labor agreement, and typically in that market, there is high...
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Operations, Operations
Access Healthcare was very competent in their approach to figuring out our needs. This was a...
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Relationship, Relationship, Value, Value
There firm's offshore resources have different holiday times, which helps. With the firm, we got...
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Value, Value
We have looked at a lot of organizations like Access Healthcare. They clearly have the scale and...
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