Access Healthcare Ambulatory RCM Services Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Value
The benefit of using offshore resources like those from Access Healthcare is in the cost-sharing...
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Relationship, Operations, Services
Our offshore staff from Access Healthcare grew pretty big when we were in one price model, and the...
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Relationship
The drawback of offshore resources from Access Healthcare is that they have a limited amount of...
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Loyalty
The companies that Access Healthcare has been acquired by have begun to integrate with each other....
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Loyalty, Services, Value
Someone wanting to use offshore resources like Access Healthcare's folks should start small and in...
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Loyalty
I expect less of Access Healthcare than I would of my onshore staff, and that is not really the way...
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Relationship, Services
The quality of Access Healthcare’s offshore work is a little worse than the quality of their onshore...
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Relationship, Services
Offshore resources like those from Access Healthcare are a great backup for other processes when...
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Relationship
I would recommend Access Healthcare with really specific areas of focus. Access Healthcare struggles...
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Relationship
Access Healthcare is really part of our network; they are basically just users at this point. That...
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Relationship, Value
Generally, Access Healthcare is great in terms of performance. Our business is a little different,...
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Relationship, Value
Access Healthcare is very collaborative and easy to work with. They are a good partner and are very...
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Operations
Access Healthcare does have a higher turnover rate. There is a lot of training and a lot of new...
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Relationship
Access Healthcare needed to work on their A/R days, but they have a good handle on that now. I...
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Relationship
We would like Access Healthcare to stay on the cutting edge and be proactive in coming to us. They...
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Relationship
Access Healthcare is great. They are meeting my expectations. They are a very solid firm that does...
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Relationship, Operations
I feel like our domestic team has more knowledge and can think outside the box more than the...
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Relationship, Operations
I love our team from Access Healthcare. They do an awesome job for us. I have had better success...
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Relationship, Operations, Value
With Access Healthcare, we are saving money on staffing. The value is that we are getting claims out...
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Relationship
I have had conversations with the leadership team at Access Healthcare about improving...
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Value
Our ROI and what we have been able to show for outcomes from Access Healthcare have really been...
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Value
I love Access Healthcare's charging structure. Out of every firm I have for outsourced coding, they...
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Relationship, Services
We remain extremely impressed with Access Healthcare's leadership, customer experience, response,...
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Loyalty, Operations, Services
Because of our internal needs, we are exploring expanding other professional services and...
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Loyalty, Services
I anticipate expanding our scope of work with Access Healthcare because a lot of our staff members...
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Loyalty, Operations, Services
Access Healthcare has never backed down, and they have always come to the table solidly for us. They...
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Services
Due to Access Healthcare’s geographic location in India, we see a high turnover. I don't think that...
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Operations
Access Healthcare does a great job of analyzing data to prioritize based on payment propensity and...
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Operations, Services
Where I see room for growth with Access Healthcare is that we have different RCM leads for each...
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Operations, Services, Value
Access Healthcare consistently exceeds our expectations in many areas. Even when we point out areas...
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Relationship, Services
I have had numerous calls with an executive at Access Healthcare, and they have been very open and...
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Value
We ventured into some other services with Access Healthcare, but we pulled back due to cost....
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Operations
To exceed our expectations, Access Healthcare needs to develop their products before sharing them....
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Operations
Our denials rate has improved because Access Healthcare is posting better, so that lets us get to...
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Relationship, Services
We often find with our engagements that we have to pivot last minute and reallocate resources....
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Relationship, Operations
Access Healthcare does a really good job of meeting our expectations, and we have had a few...
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Operations
With the long-standing relationship we have with Access Healthcare, they are always eager to provide...
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Relationship, Services
Access Healthcare follows the guidelines we provide them, but the leaders of Access Healthcare don't...
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Relationship
A lot of the engagements we have with Access Healthcare involve leadership members at our...
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Loyalty, Relationship
We are constantly expanding our services with Access Healthcare. They are one of our...
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Relationship, Operations
Access Healthcare executed our requirements shockingly well. When we kicked the relationship off, it...
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Operations, Services, Value
The labor arbitrage structure that we use with Access Healthcare is very cost effective. We had...
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Relationship, Operations, Value
Every year, I expect Access Healthcare to get more cost effective at doing this work. Access...
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Loyalty, Operations
One of the reasons I picked Access Healthcare was risk avoidance. We knew that Access Healthcare was...
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Relationship, Services, Value
My team interacts with Access Healthcare often, if not daily. I interact with Access Healthcare’s...
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Relationship, Value
Access Healthcare is a for-profit business, so they are serving their investors and their bottom...
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Operations, Value
From a business operations standpoint, offshoring is almost necessary just because of the economics....
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Relationship, Services
The fact that Access Healthcare is still with us means they are better than the rest of the...
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Relationship, Services
I have a great relationship with someone from the firm's leadership team. I also have a really good...
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Relationship, Operations
I am extremely satisfied with Access Healthcare’s impact on the patient experience. They are good....
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Relationship, Operations, Value
We live in a very financial, goal-oriented environment, so my expectation of this firm was to be...
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Relationship, Services
The person we work with from the firm is amazing. They are involved, and there is nothing that we...
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Relationship, Operations
Some of the challenges that we have with Access Healthcare tie back to our end in terms of making...
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Relationship
Someone considering Access Healthcare should make sure they have good leaders to partner and work...
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Relationship, Services
Access Healthcare is awesome and amazing, but there are always opportunities for improvement....
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Relationship, Operations
I sent out an email recently to Access Healthcare telling them to focus on a certain thing and asked...
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Relationship, Operations
Getting Access Healthcare to support our onshore efforts has been absolutely amazing. They are super...
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Relationship
This is my first time working with offshore representatives like Access Healthcare, and I have loved...
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Relationship
The staff from our organization is incredibly driven, for whatever reason, by our way of interacting...
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Relationship
There are internal things that we are working on in terms of enhancements to both our platform and...
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Relationship, Services
It has been a time of really good partnership growth. We actually have metrics that we track...
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Relationship, Operations
We have had a couple of pretty big challenges recently in terms of specific areas that had some big...
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Relationship
I know this sounds like a hairline fracture, but I think because we are different in terms of what...
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Relationship
We are a very customized client, and Access Healthcare has continually hired or promoted people into...
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Relationship
Things are going really well with Access Healthcare; we wouldn't still be here if they weren't. I...
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Value
Access Healthcare absolutely avoids charging for every little thing, and that is part of their...
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Relationship
Access Healthcare is willing to develop AI if we tell them we want it. We are an important partner...
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Loyalty, Value
When choosing Access Healthcare, the choice came down to familiarity with our EHR, and one of their...
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Relationship
Access Healthcare's service is pretty ingrained into our workflow, so there isn't too much right now...
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Relationship, Operations
Access Healthcare has a big team. They teach the specifics for US healthcare, and they also teach...
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Relationship
Whenever Access Healthcare finds something, they try to work on it in-house. When their subject...
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Loyalty
We are continuing to expand our scope with Access Healthcare. We are using Access Healthcare's...
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Relationship
When we work with a vendor in a different country, they are kind of robotic, so they are only as...
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Value
A struggle we have with Access Healthcare is turnover, but that is the nature of the business. When...
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Relationship
Access Healthcare has a regular business review with our operations team. We also do reviews and...
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Relationship, Services
Initially, we had very high-quality talent with Access Healthcare, and then the talent seemed to...
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Value
When considering firms, we had an A/R rundown, and we went out to RFP. If Access Healthcare had...
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Relationship, Services
The biggest complaint with the Access Healthcare staff is that they don’t know when to raise their...
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Relationship, Operations
One thing that I have found with the offshore team is that they require constant training because...
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Relationship, Operations, Value
We have seen a great improvement in Access Healthcare since we started working with them. The way...
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Operations, Services
Access Healthcare has brought a bit of innovation and consistency to the customer experience at my...
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Relationship, Operations
When we use external resources for an internal function, it takes a little while to adjust the...
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Relationship, Services
One of the things I like about Access Healthcare is that they pivot around the client’s needs, not...
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Loyalty, Relationship, Value
Our scope of work is standardized, so our cost does not vary with Access Healthcare. I did a lot of...
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Loyalty, Relationship
Access Healthcare made an acquisition recently, and the firm sent an email before the LinkedIn...
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Value
We have a really good rate. The firm's rate is a bit lower than other rates. We are getting a higher...
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Relationship
We have really strong days in A/R over 120, and our denials are strong. We could do better. There...
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Loyalty
I want to explore Access Healthcare’s automation branch. We are going to look at that this year...
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Operations, Value
The firm goes above and beyond by putting a buffer on our accounts. The contract says to give us a...
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Relationship, Operations
The Change Healthcare outage was awful. We went down 100% just like a lot of other entities. We met...
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Relationship
Overall, Access Healthcare’s quality has improved. We had a lot of quality concerns in the...
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Relationship
The only issue we tend to have with Access Healthcare is sometimes in some of our areas, one coder...
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Relationship
Access Healthcare actually came forward and offered a lot of things that they would be happy to help...
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Relationship
Access Healthcare’s executive team is phenomenal. The firm is very responsive all the way up to the...
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Loyalty, Relationship
One thing to be aware of with Access Healthcare is our own internal IT security because they are...
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Relationship, Operations
Our engagement with Access Healthcare is going pretty well. We are highly satisfied. We had a lot of...
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Value
We would like Access Healthcare to increase productivity. In the beginning, they asked what our...
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Loyalty, Relationship, Value
In the age of cybersecurity, the issue we are really hitting right now with Access Healthcare is...
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Relationship, Operations
Access Healthcare is very easy to work with. They are very kind, responsive, accommodating, and...
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Value
Access Healthcare does not nickel-and-dime us. As a matter of fact, they are really good at working...
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Relationship
When we hire a firm, we want them to be the experts in the area we hired them for so that we can...
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Relationship, Operations
Access Healthcare set up a schedule for us. Our A/R was high. They set up a schedule at what rate...
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Relationship, Services
Access Healthcare’s quality of staff is good. Access Healthcare is very receptive when we reach out...
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Loyalty, Relationship
Access Healthcare is responsible for collection and reviewing denial, and they put together reports...
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