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Access Healthcare Ambulatory RCM Services Commentary
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Subject Expert
Brittani Oliver
Engagement Partner
KLAS Engagement Partner - Brittani Oliver
 

Commentary Summary

Comment Type Breakout

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User Commentary

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VP/Other Executive

Access Healthcare has definitely exceeded our expectations. They are extremely detail oriented and...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

We have regular cadence meetings with Access Healthcare, and we have ad hoc meetings when needed....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

If we're looking to outsource and have the ability to utilize an offshore model, Access Healthcare's...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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VP/Other Executive

If we were to assign Access Healthcare current A/R accounts, they would be very successful and...

Comment Tone Neutral
Pillars Value
Evaluation Unrated

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VP/Other Executive

Access Healthcare wants to have trainers and QA staff, but I don't think that level of support is...

Comment Tone Neutral
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

Access Healthcare is a great firm. They were able to acquire staff and retain the same staff for a...

Comment Tone Neutral
Pillars Relationship, Value
Evaluation Unrated

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VP/Other Executive

Access Healthcare is very interested in developing a long-term relationship with us. However, we are...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

I would partner with Access Healthcare again. Our experience has been good. There have been some...

Comment Tone Neutral
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

Access Healthcare is very diligent and detail oriented. That may be a matter of the type of accounts...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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VP/Other Executive

Access Healthcare is not part of our long-term plans. We desire to have all of this work done...

Comment Tone Neutral
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

Access Healthcare is not the least expensive option out there, especially with automation and...

Comment Tone Neutral
Pillars Value
Evaluation Unrated

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VP/Other Executive

There's been a shift in recent months with Access Healthcare’s account management, given some...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Access Healthcare has room for improvement around their resources. They do a really nice job of...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

There are a couple of things that make us want to keep Access Healthcare. They use offshore labor,...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

I have a very good relationship with Access Healthcare. If I want somebody removed, they have no...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

I know someone who is very high up at Access Healthcare who I used to work with, and that person...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Access Healthcare is meeting their production standards for the most part and is exceeding...

Comment Tone Positive
Pillars Relationship, Services, Value
Evaluation Unrated

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Director

I’ve worked with a few other offshore vendors, but Access Healthcare is the only one I’ve...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

What we’re dealing with now with Access Healthcare is that the team will work a denial and then...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Our Access Healthcare liaison is amazing. They are responsive before and after meetings. They ask...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Access Healthcare could focus more on getting us authorizations. They're making a couple of mistakes...

Comment Tone Neutral
Pillars Relationship, Services
Evaluation Unrated

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VP/Other Executive

I would like to see the firm really improve their appointment scheduling for diagnostics. They need...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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VP/Other Executive

The firm’s staff members are really nice. We are able to communicate easily with each other. We can...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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VP/Other Executive

We expanded our services with Access Healthcare because they were just doing appointment scheduling...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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VP/Other Executive

I have recommended Access Healthcare to others. I tell others that the firm will save them money,...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

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VP/Other Executive

Access Healthcare is doing arbitration, and that is an area that is really growing. The firm has a...

Comment Tone Positive
Pillars Relationship, Operations, Services, Value
Evaluation Unrated

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VP/Other Executive

People can't believe our denials because our rates are lower than the industry standards. We have...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

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VP/Other Executive

Access Healthcare's higher-ups do a very good job. They effectively gather insights and...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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VP/Other Executive

If we didn't have a process in order, Access Healthcare was open and would shadow our folks who were...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

Access Healthcare is engaged, and they are committed to our work. They follow through. They have...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

We have seen demos of some of the offerings that the firm has that will be coming in the future....

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

The benefit of using offshore resources like those from Access Healthcare is in the cost-sharing...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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VP/Other Executive

Our offshore staff from Access Healthcare grew pretty big when we were in one price model, and the...

Comment Tone Negative
Pillars Relationship, Operations, Services
Evaluation Unrated

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VP/Other Executive

The drawback of offshore resources from Access Healthcare is that they have a limited amount of...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

The companies that Access Healthcare has been acquired by have begun to integrate with each other....

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

Someone wanting to use offshore resources like Access Healthcare's folks should start small and in...

Comment Tone Negative
Pillars Loyalty, Services, Value
Evaluation Unrated

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VP/Other Executive

I expect less of Access Healthcare than I would of my onshore staff, and that is not really the way...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

The quality of Access Healthcare’s offshore work is a little worse than the quality of their onshore...

Comment Tone Negative
Pillars Relationship, Services
Evaluation Unrated

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VP/Other Executive

Offshore resources like those from Access Healthcare are a great backup for other processes when...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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VP/Other Executive

I would recommend Access Healthcare with really specific areas of focus. Access Healthcare struggles...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Access Healthcare is really part of our network; they are basically just users at this point. That...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Generally, Access Healthcare is great in terms of performance. Our business is a little different,...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Director

Access Healthcare is very collaborative and easy to work with. They are a good partner and are very...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Director

Access Healthcare does have a higher turnover rate. There is a lot of training and a lot of new...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

Access Healthcare needed to work on their A/R days, but they have a good handle on that now. I...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We would like Access Healthcare to stay on the cutting edge and be proactive in coming to us. They...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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Director

Access Healthcare is great. They are meeting my expectations. They are a very solid firm that does...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

I feel like our domestic team has more knowledge and can think outside the box more than the...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Director

I love our team from Access Healthcare. They do an awesome job for us. I have had better success...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

With Access Healthcare, we are saving money on staffing. The value is that we are getting claims out...

Comment Tone Positive
Pillars Relationship, Operations, Value
Evaluation Unrated

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Director

I have had conversations with the leadership team at Access Healthcare about improving...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Our ROI and what we have been able to show for outcomes from Access Healthcare have really been...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

I love Access Healthcare's charging structure. Out of every firm I have for outsourced coding, they...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

We remain extremely impressed with Access Healthcare's leadership, customer experience, response,...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Director

Because of our internal needs, we are exploring expanding other professional services and...

Comment Tone Positive
Pillars Loyalty, Operations, Services
Evaluation Unrated

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Director

I anticipate expanding our scope of work with Access Healthcare because a lot of our staff members...

Comment Tone Positive
Pillars Loyalty, Services
Evaluation Unrated

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Director

Access Healthcare has never backed down, and they have always come to the table solidly for us. They...

Comment Tone Positive
Pillars Loyalty, Operations, Services
Evaluation Unrated

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Director

Due to Access Healthcare’s geographic location in India, we see a high turnover. I don't think that...

Comment Tone Negative
Pillars Services
Evaluation Unrated

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VP/Other Executive

Access Healthcare does a great job of analyzing data to prioritize based on payment propensity and...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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VP/Other Executive

Where I see room for growth with Access Healthcare is that we have different RCM leads for each...

Comment Tone Negative
Pillars Operations, Services
Evaluation Unrated

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VP/Other Executive

Access Healthcare consistently exceeds our expectations in many areas. Even when we point out areas...

Comment Tone Positive
Pillars Operations, Services, Value
Evaluation Unrated

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