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2021 Best In Klas

Clinical Documentation Improvement

REAL-TIME DATA

2021 Best In KLAS Clinical Documentation Improvement

Clinical Documentation Improvement

Best in KLAS Winner

92.3
Overall Performance Score

REAL-TIME DATA

Solution Comparison
Category average: 88.3
Software average: 82.4

Grading Scale

Company/solution	Overall score	Total evaluations	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value

ChartWise CDI	92.3	n=21	N/A	A+	A	A	A-	A+	A-

Optum 360 CDI 3D	87.6	n=18	0%	B+	A-	B+	B+	A-	B+

Nuance CDI	85.9	n=25	0%	B	B+	A-	B	A-	B

3M MModal CDI Collaborate	85.4	n=18	0%	B	B+	B+	B	A-	B+

3M 360 Encompass CDI	81.9	n=31	0%	B-	B+	B	B+	B	C
	50.0	100.0		*Limited Data

Company/solution	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value

ChartWise CDI 92.3 n=21	N/A	A+	A	A	A-	A+	A-
Optum 360 CDI 3D 87.6 n=18 COMMENTS	0%	B+	A-	B+	B+	A-	B+
Nuance CDI 85.9 n=25 COMMENTS	0%	B	B+	A-	B	A-	B
3M MModal CDI Collaborate 85.4 n=18 COMMENTS	0%	B	B+	B+	B	A-	B+
3M 360 Encompass CDI 81.9 n=31 COMMENTS	0%	B-	B+	B	B+	B	C

Company/solution

ChartWise
CDI

92.3

n=21

Censinet assessment N/A

culture

A+

loyalty

A

operations

A

product

A-

relationship

A+

value

A-

Optum
360 CDI 3D

87.6

n=18

Censinet assessment N/A

culture

B+

loyalty

A-

operations

B+

product

B+

relationship

A-

value

B+

85.9

n=25

Censinet assessment N/A

culture

B

loyalty

B+

operations

A-

product

B

relationship

A-

value

B

3M
MModal CDI Collaborate

85.4

n=18

Censinet assessment N/A

culture

B

loyalty

B+

operations

B+

product

B

relationship

A-

value

B+

3M
360 Encompass CDI

81.9

n=31

Censinet assessment N/A

culture

B-

loyalty

B+

operations

B

product

B+

relationship

B

value

C

SolutionsNotRanked_Symbol

Solutions not ranked

*Limited Data

Company/solution	Overall performance score	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value

Iodine Software AwareCDI [C]	91.7	n=18	A	A	A-	A-	A	A

*Limited Data

Company/solution	Overall performance score	Total evaluations

Iodine Software AwareCDI [C] culture A loyalty A operations A- product A- relationship A value A	91.7	n=18

*Limited Data

Company/solution

Iodine Software
AwareCDI [C]

91.7
n=18

culture

A

loyalty

A

operations

A-

product

A-

relationship

A

value

A

Related Reports

View All Reports

Clinical Documentation Strategies 2023

14 March 23 | Mac Boyter and Tyler Sycamore

For years, documentation has been a pain point that has led to clinician frustration and burnout, but numerous strategies have emerged to ease that burden and enhance patient care. COVID-19 has exacerbated burnout, leading organizations to renew their focus on improving documentation. This report examines physician-facing documentation technology and services (i.e., ambient speech recognition, front-end speech recognition, CAPD, CDI, transcription services, and virtual scribes), how vendors compare in overall scores, and the key performance metrics of value and outcomes.

Optum/Change Healthcare Merger

16 August 22 | Boyd Stewart and Sam Eaquinto

In January 2021, Optum announced their intentions to acquire Change Healthcare. The merger remains unfinalized, however, as the US Department of Justice blocked the deal in February 2022 due to anticompetition concerns—such a merger would give UnitedHealth Group, Optum’s parent company and the nation’s largest insurer, access to rivals’ sensitive data. The legal proceeding is ongoing and scheduled to go to trial August 1, 2022. This report shares Optum and Change Healthcare customers’ reactions to the merger and their perceptions of its impact. Between March 2021 and April 2022, KLAS interviewed 48 individuals from 46 unique organizations; of these respondents, 9% are Optum customers, 56% are Change Healthcare customers, and 35% are customers of both vendors.

14 May 21 | Mac Boyter and Sam Eaquinto

Historically, clinical documentation improvement (CDI) vendors have provided traditional benchmarking solutions that measure case mix index (CMI) and productivity in hospitals and health systems. ClinIntell, however, uses a data-driven approach based on patient population metrics to help providers and clinicians improve documentation and subsequent coding. This report looks to validate the early outcomes and satisfaction of ClinIntell clients.

2021 Best in KLAS Awards - Software and Professional Services

02 February 21 | Mark Allphin and Sam Eaquinto

The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2021. Watch sessions from our first-ever virtual Best In KLAS Award Show to hear from the winning vendors in each segment. View Awards Show Recordings

Past Clinical Documentation Improvement Awards