2025 Best In KLAS Clinical Documentation Integrity

Performance

Clinical Documentation Strategies 2023

14 March 23 | Mac Boyter and Tyler Sycamore

For years, documentation has been a pain point that has led to clinician frustration and burnout, but numerous strategies have emerged to ease that burden and enhance patient care. COVID-19 has exacerbated burnout, leading organizations to renew their focus on improving documentation. This report examines physician-facing documentation technology and services (i.e., ambient speech recognition, front-end speech recognition, CAPD, CDI, transcription services, and virtual scribes), how vendors compare in overall scores, and the key performance metrics of value and outcomes.

	Overall performance score (100-point scale)	Trend (2024-2025)	# of unique orgs	Culture	Loyalty	Operations	Product	Relationship	Value	Market energy

Microsoft Nuance (a Microsoft Company) Nuance CDI	89.5	-2%	24	B+	A-	A	A-	A-	A-

Iodine Software AwareCDI	85.1	-1%	33	B	B	B+	B	B+	A

Solventum 360 Encompass CDI	84.6	+4%	37	B	A-	B+	B	B+	C+
	0.0	100.0

	Overall performance score (100-point scale)	# of unique orgs	Culture	Loyalty	Operations	Product	Relationship	Value	Market energy

Dolbey Fusion CDI L	94.9	10	A	A+	A	A	A+	A+

Solventum MModal CDI Collaborate NP	89.9	15	A	A-	A-	A-	A	A-

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