A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
Market average: 86.5
Software average: 79.6
Overall performance score (100-point scale) |
Trend (2023-2024) |
# of unique orgs |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
||
Nuance (a Microsoft Company)
Nuance CDI |
91.1 |
+3%
|
21
|
A
|
A-
|
A
|
A-
|
A
|
A-
|
|
|
|
|
|
|
||||||
Solventum
3M MModal CDI Collaborate |
88.8 |
+15%
|
18
|
A-
|
A-
|
B+
|
B+
|
A-
|
A
|
|
|
|
|
|
|
||||||
Iodine Software
AwareCDI |
86.1 |
-4%
|
36
|
B
|
A-
|
B+
|
B
|
B+
|
B+
|
|
|
|
|
|
|
||||||
Solventum
3M 360 Encompass CDI |
81.6 |
+2%
|
61
|
C+
|
A-
|
B
|
B-
|
B
|
C
|
|
50.0 |
100.0 |
Overall Performance Score (100-point scale) |
# of unique orgs |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
|
Dolbey
Fusion CDI L |
91.5 |
13
|
A-
|
A
|
A-
|
A-
|
A
|
A
|
|
|
|
|
|
||||
Optum
360 CDI 3D L |
89.2 |
7
|
B
|
A
|
A-
|
A-
|
B+
|
A
|
Fusion CDI L
13
360 CDI 3D L
7