Optum360 CDI 3D
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Mac Boyter
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KLAS Research Director - Mac Boyter
 
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User Commentary

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Director

Functionality and Upgrades

The system's reporting piece is fabulous. When we have issues in our system, they are probably more...

Mar 2023
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Director

Functionality and Upgrades

The vendor is quite robust in terms of their ability to provide an accurate CMI and information...

Mar 2023
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Director

Relationship

Optum has incredible customer service. They partner with their clients and provide solutions to...

Mar 2023
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Director

Interfacing and Integration

In terms of integration, the vendor has worked hard with us, and I have no issues with them.

Mar 2023
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Director

Technology

Over the past few months, we have noticed a lot of lag in the Optum system.

Feb 2023
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Director

Functionality and Upgrades

I get feedback from our CDI staff that the product is overall pretty easy to use, but there could...

Feb 2023
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Director

Functionality and Upgrades

The vendor tries really hard to make changes. They just rolled out the new reporting system, and...

Feb 2023
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Director

Functionality and Upgrades

One of the issues with Optum's service is updates. The vendor has their own timely updates that are...

Feb 2023
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Director

Functionality and Upgrades

The vendor has made some changes to their reporting capabilities just within this last year. But...

Feb 2023
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Director

Interfacing and Integration

There is definitely still some room to improve in terms of the product's functionality. We send our...

Feb 2023
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Analyst/Coordinator

Relationship

Without a doubt, the vendor has gone a long way in helping us compare what we find impactful in CDI...

Feb 2023
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Analyst/Coordinator

Functionality and Upgrades

The vendor should work on making the product customizable for the end user, especially since we are...

Feb 2023
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Manager

Interfacing and Integration

The CDI technology for Optum360 CDI 3D is not fully integrated within our EMR. I would like to see a...

Nov 2022
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Manager

Technology

One of the biggest benefits of Optum360 CDI 3D is that the system uses the same coding screens as...

Nov 2022
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Manager

Functionality and Upgrades

We track financial impact, and Optum360 CDI 3D does a good job, but it is sometimes tricky to check...

Nov 2022
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Director

Functionality and Upgrades

We get an organization or facility CMI. I can’t get a CMI by doctor or by service. Optum is making...

Nov 2022
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Director

Sales and Contracting

Every solution has a cost assigned to it, and then Optum has overage fees that don’t make a whole...

Nov 2022
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Director

Relationship

I asked Optum to show me volume numbers because the vendor said we were over on certain encounters....

Nov 2022
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Director

Functionality and Upgrades

There are inappropriate system references in markers, such as references to the time a lab was drawn...

Nov 2022
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Director

Functionality and Upgrades

We see issues with NLP codes diagnoses that say certain things are ruled out, but Optum's system has...

Nov 2022
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Director

Functionality and Upgrades

NLP misreads acronyms and words. For example, documentation that says "a little bit" is coded as a...

Nov 2022
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Director

Service and Support

We get mixed messages from Optum's support portal. Multiple Optum staff members might reply in one...

Nov 2022
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Director

Implementation and Training

Optum has absolutely outstanding training opportunities across their learning community. Optum does...

Nov 2022
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Director

Technology

Optum has a knowledge deficit. The vendor doesn’t even know the potential they have with their...

Nov 2022
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Director

Interfacing and Integration

I don’t think that the issues are all on Optum; some of the blame is on our EMR vendor too, but we...

Nov 2022
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Director

Interfacing and Integration

It would be helpful to be able to do our own custom reporting so that we could pull meaningful data...

Oct 2022
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Director

ROI / Cost

Optum avoids charging us for every little thing, including upgrades.

Oct 2022
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Director

Lessons Learned

We would not purchase the product again; other solutions out there may have better support for...

Oct 2022
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Director

Sales and Contracting

Optum led us to believe things that were not true. Because we were misled, our coder and CDI team...

Oct 2022
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Director

Functionality and Upgrades

The product helps with the identification of diagnoses with the markers. It helps identify diagnoses...

Oct 2022
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Manager

Other Observations & Comments

We are looking at the CDI opportunities with other vendors to see how they compare to Optum. If they...

Jul 2022
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Manager

Functionality and Upgrades

The reporting capabilities are good within the executive dashboard. I am able to run productivity...

Jul 2022
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Manager

Functionality and Upgrades

Chart reviews and documentation are pretty manual processes for us. We don't have a prioritization...

Jul 2022
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Manager

Functionality and Upgrades

There are periodic upgrades. Some of the upgrades recently have not been 100% well received by my...

Jul 2022
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Manager

Functionality and Upgrades

We utilize the Optum product's automation as much as possible. There are very few pieces that are...

Jul 2022
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Manager

Service and Support

Occasionally, there is definitely a gap in response from Optum's support team.

Jul 2022
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Director

Technology

When I came to this facility, I was dragging myself because they had Optum360 CDI 3D. I have seen a...

Jun 2022
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Director

Service and Support

We have our own IT team who is specifically dedicated to the Optum system to troubleshoot all of our...

Jun 2022
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Director

Functionality and Upgrades

Once in a while, there may be some captures of code that still need to be deleted or validated,...

Jun 2022
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Manager

Service and Support

We have outstanding tickets with Optum’s support people and we don't have the resolution or the...

Jun 2022
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Manager

ROI / Cost

The product doesn't fire markers correctly, and it doesn't read documentation correctly. We have had...

Jun 2022
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Director

Service and Support

Our representative is very good. That person is very educational and keeps my team up-to-date. The...

Jun 2022
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Director

Interfacing and Integration

We have problems and barriers when it comes to integrating with our EMR. Integrating into the EMR’s...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

I like Optum360 CDI 3D. It is easy to use and follow. The information that the product provides is...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

Because of our EMR, we have a problem with Optum's prioritization of chart reviews and...

May 2022
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Analyst/Coordinator

Implementation and Training

I am not a big fan of Optum360 CDI 3D's markers, but that has to do with how I was originally...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

I watch and pay attention to my codes. We have some inconsistency in that Optum360 CDI 3D supplies...

May 2022
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Analyst/Coordinator

Relationship

Optum's executive involvement is really good because we have a person that sits in on our meetings.

May 2022
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