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KLAS Research Director - Mac Boyter
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Mac Boyter

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Clinical Documentation Improvement 2021: Who Excels With Both Technology and Relationships?
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I would buy Optum360 CDI 3D again. Optum is doing their best to keep their promises. Optum is...

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Some things about Optum360 CDI 3D could be improved. As far as automation, we are not utilizing...

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If we have a system-wide issue, Optum is very prompt to get information out to everyone. However, if...

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Optum could definitely improve the reporting services and the education. That would give us more of...

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The only thing that really frustrates me is that when we find and report an issue, Optum wants five...

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Optum has been around so long that pretty much everyone has been where we have been. We have...

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Everything is fine with Optum360 CDI 3D. We updated to the latest user interface, and that has been...

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The technology is fine. The only frustration I have is that when there is an issue, I have a hard...

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Because of our query system, we are on a platform that is going to sunset later this year. We have...

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Optum’s reports overall have improved over the years. They were horrific in the beginning. We still...

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If Optum produced it to us directly, I would love to have a drill down of which different physician...

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There is a very good synergy between our coders and our CDI. The way that we set up the system here,...

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Optum does a good job providing visibility into their own performance, but there are some challenges...

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There is a lot of automation in Optum360 CDI 3D with relation to NLP and things like that. But...

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Optum doesn’t get together with individual facilities to design the training based on facility...

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Manager

Optum has changed their reporting platform, and the new platform is a little cumbersome. Some of the...

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Manager

Sometimes Optum is a bit slow to enact enhancements. They aren't big on customizations. If we wanted...

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Manager

Optum gives us a representative. They have had a lot of turnover in the last year or two, so we have...

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Director

We like the integration with the product. If we stayed with Optum360 CDI 3D, it would be due to the...

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Director

Optum could do a little more with Optum360 CDI 3D in terms of new technology. We have another system...

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Manager

We have been very happy with Optum360 CDI 3D. Optum has added a lot of efficiency and accuracy to...

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Manager

It wasn't particularly difficult to get the new version of the solution up and running. Optum had a...

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Manager

We don't really have any complaints about Optum's service. The vendor has been very responsive when...

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Manager

The solution's reporting is a little awkward. That is the only functionality in the solution that I...

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Manager

I use this solution to keep track of my productivity, my KPIs, and my coder CDI matches. The...

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Manager

Optum has good documentation tools. If our physicians document properly, then we have great markers...

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Manager

Optum does not support facility performance for publicly promoted CMS performance. We have to...

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Manager

Optum360 CDI 3D has a good query-tracking system. The reporting needs to be improved. The reporting...

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Manager

When it comes to the ease of use, the products from Optum are relatively straightforward. There is a...

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Manager

The web support is mostly handled by the IT department, but the support is quick. There is no lag time....

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Director

Optum had great support when we got the updates and codes we needed for COVID-19.

Dec 2020
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Director

We are staying with Optum for the foreseeable future. The vendor has kept their promises, but there...

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Director

Optum’s ability to provide visibility into their own performance is limited. And we have actually...

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Director

Optum has done very well with chart reviews and documentation. Saying what level of automation Optum...

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Director

The CDI platform is fairly new. It is probably our newest platform, and we have had some growth...

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Director

Optum is very responsive, regardless of whether we need something from the help desk or from their...

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VP/Other Executive

Optum is excellent; I have had no issues with them. They are extremely responsive to any issues or...

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VP/Other Executive

Optum is more of a partner than a vendor to us. Optum doesn’t sell to us. We have a relationship...

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VP/Other Executive

What Optum does really well is listen. They attempt to help us put our ideas into practice to...

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VP/Other Executive

Optum has really good customer service and level of care. The people who work for Optum reach out to...

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VP/Other Executive

COVID-19 is one of the things that we code for now. We have to document and code for it to ensure we...

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Director

I would probably give the quality of the ongoing support the highest score. I don't really deal much...

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Director

We just had a total shift in executive resources from Optum. Prior to the new shift, I would give...

Nov 2020
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Director

Optum360 CDI 3D is very expensive software.

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Director

There are always things that could be better. Maybe the problem is with my users, but I feel like my...

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Director

Optum needs to be able to identify problems and patterns. I am trying to ensure that physician...

Oct 2020
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Director

This product is a good product comparatively. The system is an all-encompassing product that is able...

Oct 2020
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Analyst/Coordinator

Optum360 CDI 3D has been more expensive than we expected.

Aug 2020
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Analyst/Coordinator

My satisfaction will go up if the vendor delivers the things they told me are coming down the pike...

Aug 2020
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Analyst/Coordinator

Optum360 CDI 3D is not user friendly. Optum only wants us to work with the markers, but we have...

Aug 2020
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Analyst/Coordinator

At some point, nearly every record I open will have a sepsis marker, whether or not the patient has...

Aug 2020
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Analyst/Coordinator

I couldn't remember the last time we had a correct report in Optum360 CDI 3D. We do our own internal...

Aug 2020
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Analyst/Coordinator

Optum's support has gone down from what we used to have.

Aug 2020
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Analyst/Coordinator

Having proactive service is the one thing that I will give Optum credit for. When an issue happens...

Aug 2020
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