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Optum360 CDI 3D Commentary
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Mac Boyter
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Clinical Documentation Integrity 2023: Who Is Successfully Partnering with Customers to Drive Efficiency and Outcomes?
Clinical Documentation Integrity 2023:
Who Is Successfully Partnering with Customers to Drive Efficiency and Outcomes?
June 2023
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Clinical Documentation Strategies 2023: Examining Which Options Best Fit Your Needs
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Optum/Change Healthcare Merger: Customer Insights 2022
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User Commentary

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Director

Product

What we noticed with Optum360 CDI 3D is sometimes it captures codes for malnutrition from the...

Mar 2024
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Director

Operations, Product

Optum has good references. Optum360 CDI 3D is very user friendly to my team and also the CDI...

Mar 2024
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Analyst/Coordinator

Product

The natural language processing functionality and the ability to bring forward information from the...

Feb 2024
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Analyst/Coordinator

Product

It would be good to have a little more transparency as far as the clinical indicators are concerned...

Feb 2024
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Director

Product

Over the past several months, there have been some reporting changes to our capabilities, and that...

Jan 2024
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Director

Relationship

We like the personal components that come with the product. I feel like I have representatives to...

Jan 2024
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Director

Operations

Having the capability to have our staff trained by subject matter experts would be great. As of now,...

Jan 2024
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Director

Operations, Product

Upgrades are never easy, and there is always one thing that Optum misses.

Jan 2024
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Director

Product

We are using many different technology opportunities put out by Optum, and as we build our strategic...

Jan 2024
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Director

Relationship

Optum is very good at working with our information service department on opportunities or problems....

Jan 2024
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Director

Relationship

We utilize Optum360 CDI 3D a lot with our quality measures and quality data. In our conversations...

Jan 2024
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Director

Value

Optum’s products are very costly.

Jan 2024
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Related Reports
Performance
KLAS article icon
Clinical Documentation Strategies 2023
14 March 23    |   Mac Boyter and Tyler Sycamore
For years, documentation has been a pain point that has led to clinician frustration and burnout, but numerous strategies have emerged to ease that burden and enhance patient care. COVID-19 has exacerbated burnout, leading organizations to renew their focus on improving documentation. This report examines physician-facing documentation technology and services (i.e., ambient speech recognition, front-end speech recognition, CAPD, CDI, transcription services, and virtual scribes), how vendors compare in overall scores, and the key performance metrics of value and outcomes.
Perception
KLAS article icon
Optum/Change Healthcare Merger
16 August 22    |   Boyd Stewart and Sam Eaquinto
In January 2021, Optum announced their intentions to acquire Change Healthcare. The merger remains unfinalized, however, as the US Department of Justice blocked the deal in February 2022 due to anticompetition concerns—such a merger would give UnitedHealth Group, Optum’s parent company and the nation’s largest insurer, access to rivals’ sensitive data. The legal proceeding is ongoing and scheduled to go to trial August 1, 2022. This report shares Optum and Change Healthcare customers’ reactions to the merger and their perceptions of its impact. Between March 2021 and April 2022, KLAS interviewed 48 individuals from 46 unique organizations; of these respondents, 9% are Optum customers, 56% are Change Healthcare customers, and 35% are customers of both vendors.



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