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Optum360 CDI 3D Comments
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KLAS Research Director - Mac Boyter
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Mac Boyter

Research Director

mac.boyter@klasresearch.com

 
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User Commentary

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Manager

Functionality and Upgrades

Optum has good documentation tools. If our physicians document properly, then we have great markers...

Jan 2021
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Manager

Functionality and Upgrades

Optum does not support facility performance for publicly promoted CMS performance. We have to...

Jan 2021
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Manager

Functionality and Upgrades

Optum360 CDI 3D has a good query-tracking system. The reporting needs to be improved. The reporting...

Dec 2020
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Manager

Functionality and Upgrades

When it comes to the ease of use, the products from Optum are relatively straightforward. There is a...

Dec 2020
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Manager

Service and Support

The web support is mostly handled by the IT department, but the support is quick. There is no lag time....

Dec 2020
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Director

Service and Support

Optum had great support when we got the updates and codes we needed for COVID-19.

Dec 2020
(0)
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Director

Service and Support

We are staying with Optum for the foreseeable future. The vendor has kept their promises, but there...

Dec 2020
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Director

Functionality and Upgrades

Optum’s ability to provide visibility into their own performance is limited. And we have actually...

Dec 2020
(0)
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Director

Functionality and Upgrades

Optum has done very well with chart reviews and documentation. Saying what level of automation Optum...

Dec 2020
(0)
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Director

Lessons Learned

The CDI platform is fairly new. It is probably our newest platform, and we have had some growth...

Dec 2020
(0)
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Director

Relationship

Optum is very responsive, regardless of whether we need something from the help desk or from their...

Dec 2020
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VP/Other Executive

Implementation and Training

Optum is excellent; I have had no issues with them. They are extremely responsive to any issues or...

Dec 2020
(0)
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VP/Other Executive

Relationship

Optum is more of a partner than a vendor to us. Optum doesn’t sell to us. We have a relationship...

Dec 2020
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VP/Other Executive

Service and Support

What Optum does really well is listen. They attempt to help us put our ideas into practice to...

Dec 2020
(0)
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VP/Other Executive

Relationship

Optum has really good customer service and level of care. The people who work for Optum reach out to...

Dec 2020
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VP/Other Executive

Functionality and Upgrades

COVID-19 is one of the things that we code for now. We have to document and code for it to ensure we...

Dec 2020
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Director

Service and Support

I would probably give the quality of the ongoing support the highest score. I don't really deal much...

Nov 2020
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Director

Other Observations & Comments

We just had a total shift in executive resources from Optum. Prior to the new shift, I would give...

Nov 2020
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Director

ROI / Cost (care and feeding)

Optum360 CDI 3D is very expensive software.

Nov 2020
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Director

Functionality and Upgrades

There are always things that could be better. Maybe the problem is with my users, but I feel like my...

Oct 2020
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Director

Functionality and Upgrades

Optum needs to be able to identify problems and patterns. I am trying to ensure that physician...

Oct 2020
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Director

Functionality and Upgrades

This product is a good product comparatively. The system is an all-encompassing product that is able...

Oct 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

Optum360 CDI 3D has been more expensive than we expected.

Aug 2020
(0)
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Analyst/Coordinator

Lessons Learned

My satisfaction will go up if the vendor delivers the things they told me are coming down the pike...

Aug 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Optum360 CDI 3D is not user friendly. Optum only wants us to work with the markers, but we have...

Aug 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

At some point, nearly every record I open will have a sepsis marker, whether or not the patient has...

Aug 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

I couldn't remember the last time we had a correct report in Optum360 CDI 3D. We do our own internal...

Aug 2020
(0)
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Analyst/Coordinator

Service and Support

Optum's support has gone down from what we used to have.

Aug 2020
(0)
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Analyst/Coordinator

Service and Support

Having proactive service is the one thing that I will give Optum credit for. When an issue happens...

Aug 2020
(0)
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Manager

Service and Support

I have listened to the providers voice some frustrations about clearing the pop-up message that...

Jul 2020
(0)
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Manager

Relationship

We have been very pleased with our relationship with Optum. They are pretty responsive to our needs.

Jun 2020
(0)
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Manager

Functionality and Upgrades

The coders aren't as happy with the Optum product as they were with our previous product, and it...

Jun 2020
(0)
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Manager

Interfacing and Integration

My team members deal with a really tight package for completing their workflow so well. They launch...

Jun 2020
(0)
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Manager

Service and Support

We haven't needed a lot of executive involvement with Optum recently. But whenever I have needed it,...

Jun 2020
(0)
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Manager

Functionality and Upgrades

I liked the fact that the CDI piece was on the same platform as the coding piece. We used a...

Jun 2020
(0)
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Manager

Future Outlook

Another vendor we have worked with has a greater variety of reports than Optum. The reporting out of...

Jun 2020
(0)
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VP/Other Executive

Functionality and Upgrades

With the CDI product, we are still dealing with the learning curve. That is because of the...

May 2020
(0)
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VP/Other Executive

Relationship

Optum has been a great partner for us. They are interested in our long-term strategies, and they can...

May 2020
(0)
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CFO

Service and Support

The Optum tools are fine, but the vendor needs to help customers use them better. There are things...

May 2020
(0)
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Director

Service and Support

We have worked with Optum on the new COVID-19 ICD-10 code that came into play for discharges. Optum...

May 2020
(0)
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Director

Implementation and Training

When it comes to the things I have to do related to CDI on a day-to-day basis, the tool gets the...

May 2020
(0)
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Director

Functionality and Upgrades

Optum's tools work in the way that they told us they would. The tool helps us to be productive when...

May 2020
(0)
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Director

Service and Support

The vendor gives us road maps of when things will come out, and that has been really nice. There are...

May 2020
(0)
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Director

Functionality and Upgrades

The system is very easy to use just because of the training. Given the system's NLP technology and...

May 2020
(0)
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Director

Functionality and Upgrades

There are some things that are coming down the road that Optum is going to roll out, and those...

May 2020
(0)
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Director

Service and Support

The vendor is very supportive. Whenever we have any issues, the vendor addresses them. We have had...

May 2020
(0)
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Director

Relationship

We have implemented multiple Optum products, and they are giving us great analytics. The vendor...

May 2020
(0)
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CIO

Functionality and Upgrades

Optum has been promising CDI outpatient functionality for a little while, but the release keeps...

Apr 2020
(0)
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CIO

Other Observations & Comments

Like any other large company, Optum goes through reorganizations all the time. That causes little...

Apr 2020
(0)
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CIO

Other Observations & Comments

The CDI workflow is going really well. The only thing we are waiting on is an outpatient CDI module...

Apr 2020
(0)
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Director

Interfacing and Integration

We want to integrate more on the outpatient side. While we do use the product somewhat for...

Apr 2020
(0)
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Director

Service and Support

For years, we have asked for comparative data for how our health system compares metrics with other...

Apr 2020
(0)
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Director

Functionality and Upgrades

What we have been reporting as reimbursement impact has been overstated for the last four years...

Apr 2020
(0)
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Director

Functionality and Upgrades

There were other vendors out there that we looked at that we were quite close to switching to, but...

Apr 2020
(0)
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Analyst/Coordinator

Relationship

Support from the vendor has diminished, but they are being very proactive. We got frustrated with...

Apr 2020
(0)
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Analyst/Coordinator

Service and Support

Optum has sent us quite a few emails during the COVID-19 crisis, and we even had a Webex about the crisis....

Apr 2020
(0)
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Analyst/Coordinator

Service and Support

We went live with a newer version of the product that is embedded. I don't know whether embedded is...

Apr 2020
(0)
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Analyst/Coordinator

Relationship

From my understanding, we signed a new contract with Optum, but we are frustrated and have escalated...

Apr 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

I wouldn’t buy the system again. I need to know what is out there, and I don’t know what is out there....

Apr 2020
(0)
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Analyst/Coordinator

Implementation and Training

We are right in the middle of the road with the vendor in terms of the implementation. We are not...

Apr 2020
(0)
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Analyst/Coordinator

Implementation and Training

Optum’s training has been a little bit better than other vendors’ trainings. We didn’t get much...

Apr 2020
(0)
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Analyst/Coordinator

Future Outlook

We have started to have longer meetings with the vendor to discuss our integration and...

Apr 2020
(0)
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Analyst/Coordinator

Technology

The overall product quality is pretty decent. We are constantly getting upgrades. The vendor is...

Apr 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Prior to our transition with Optum, I would have said they were really good at giving us our money’s...

Apr 2020
(0)
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Director

Relationship

Optum's executives are actually involved. Optum has kept all of their promises.

Apr 2020
(0)
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Director

Relationship

Optum360 CDI 3D is easy to use. Optum has user group meetings where they go through all the updates...

Apr 2020
(0)
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 or  to see details.

Director

ROI / Cost (care and feeding)

Optum360 CDI 3D is very expensive when it comes to getting our value.

Apr 2020
(0)
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 or  to see details.

Director

ROI / Cost (care and feeding)

Optum doesn't nickel-and-dime us like another vendor does, so that isn't terrible. We got on the...

Apr 2020
(0)
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Director

Functionality and Upgrades

When it comes to the CDI product, the identification of the PSIs and the value-based purchasing...

Apr 2020
(0)
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Director

Functionality and Upgrades

If there is anything that Optum could improve, it would be the way that Optum360 CDI 3D tracks...

Apr 2020
(0)
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CFO

Service and Support

We are happy with the solution's performance. We are seeing better reporting from the vendor on the...

Feb 2020
(0)
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