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Optum360 CDI 3D Comments
Subject Expert
Commentary Summary
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User Commentary
Analyst/Coordinator
ROI / Cost (care and feeding)
Optum360 CDI 3D has been more expensive than we expected.
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Analyst/Coordinator
Lessons Learned
My satisfaction will go up if the vendor delivers the things they told me are coming down the pike...
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Analyst/Coordinator
Functionality and Upgrades
Optum360 CDI 3D is not user friendly. Optum only wants us to work with the markers, but we have...
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Analyst/Coordinator
Functionality and Upgrades
At some point, nearly every record I open will have a sepsis marker, whether or not the patient has...
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Analyst/Coordinator
Other Observations & Comments
I couldn't remember the last time we had a correct report in Optum360 CDI 3D. We do our own internal...
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Analyst/Coordinator
Service and Support
Optum's support has gone down from what we used to have.
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Analyst/Coordinator
Service and Support
Having proactive service is the one thing that I will give Optum credit for. When an issue happens...
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Manager
Relationship
Lately, things have been a little chaotic with Optum because it feels like they have had a lot of...
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Manager
Functionality and Upgrades
I think the product has come such a long way. It is night-and-day better than it was when we first...
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Manager
Service and Support
In terms of where the vendor could be better, Optum’s service manager, which is where we go in the...
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Manager
ROI / Cost (care and feeding)
The vendor does avoid charging for every little thing. They have actually been generous with some...
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Manager
Service and Support
I have listened to the providers voice some frustrations about clearing the pop-up message that...
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Manager
Relationship
We have been very pleased with our relationship with Optum. They are pretty responsive to our needs.
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Manager
Functionality and Upgrades
The coders aren't as happy with the Optum product as they were with our previous product, and it...
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Manager
Interfacing and Integration
My team members deal with a really tight package for completing their workflow so well. They launch...
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Manager
Service and Support
We haven't needed a lot of executive involvement with Optum recently. But whenever I have needed it,...
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Manager
Functionality and Upgrades
I liked the fact that the CDI piece was on the same platform as the coding piece. We used a...
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Manager
Future Outlook
Another vendor we have worked with has a greater variety of reports than Optum. The reporting out of...
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VP/Other Executive
Functionality and Upgrades
With the CDI product, we are still dealing with the learning curve. That is because of the...
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VP/Other Executive
Relationship
Optum has been a great partner for us. They are interested in our long-term strategies, and they can...
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CFO
Service and Support
The Optum tools are fine, but the vendor needs to help customers use them better. There are things...
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Director
Service and Support
We have worked with Optum on the new COVID-19 ICD-10 code that came into play for discharges. Optum...
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Director
Implementation and Training
When it comes to the things I have to do related to CDI on a day-to-day basis, the tool gets the...
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Director
Functionality and Upgrades
Optum's tools work in the way that they told us they would. The tool helps us to be productive when...
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Director
Service and Support
The vendor gives us road maps of when things will come out, and that has been really nice. There are...
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Director
Functionality and Upgrades
The system is very easy to use just because of the training. Given the system's NLP technology and...
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Director
Functionality and Upgrades
There are some things that are coming down the road that Optum is going to roll out, and those...
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Director
Service and Support
The vendor is very supportive. Whenever we have any issues, the vendor addresses them. We have had...
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Director
Relationship
We have implemented multiple Optum products, and they are giving us great analytics. The vendor...
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CIO
Functionality and Upgrades
Optum has been promising CDI outpatient functionality for a little while, but the release keeps...
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CIO
Other Observations & Comments
Like any other large company, Optum goes through reorganizations all the time. That causes little...
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CIO
Other Observations & Comments
The CDI workflow is going really well. The only thing we are waiting on is an outpatient CDI module...
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Director
Interfacing and Integration
We want to integrate more on the outpatient side. While we do use the product somewhat for...
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Director
Service and Support
For years, we have asked for comparative data for how our health system compares metrics with other...
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Director
Functionality and Upgrades
What we have been reporting as reimbursement impact has been overstated for the last four years...
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Director
Functionality and Upgrades
There were other vendors out there that we looked at that we were quite close to switching to, but...
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Analyst/Coordinator
Relationship
Support from the vendor has diminished, but they are being very proactive. We got frustrated with...
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Analyst/Coordinator
Service and Support
Optum has sent us quite a few emails during the COVID-19 crisis, and we even had a Webex about the crisis....
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Analyst/Coordinator
Service and Support
We went live with a newer version of the product that is embedded. I don't know whether embedded is...
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Analyst/Coordinator
Relationship
From my understanding, we signed a new contract with Optum, but we are frustrated and have escalated...
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Analyst/Coordinator
ROI / Cost (care and feeding)
I wouldn’t buy the system again. I need to know what is out there, and I don’t know what is out there....
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Analyst/Coordinator
Implementation and Training
We are right in the middle of the road with the vendor in terms of the implementation. We are not...
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Analyst/Coordinator
Implementation and Training
Optum’s training has been a little bit better than other vendors’ trainings. We didn’t get much...
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Analyst/Coordinator
Future Outlook
We have started to have longer meetings with the vendor to discuss our integration and...
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Analyst/Coordinator
Technology
The overall product quality is pretty decent. We are constantly getting upgrades. The vendor is...
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Analyst/Coordinator
Functionality and Upgrades
Prior to our transition with Optum, I would have said they were really good at giving us our money’s...
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Director
Relationship
Optum's executives are actually involved. Optum has kept all of their promises.
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Director
Relationship
Optum360 CDI 3D is easy to use. Optum has user group meetings where they go through all the updates...
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Director
ROI / Cost (care and feeding)
Optum360 CDI 3D is very expensive when it comes to getting our value.
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Director
ROI / Cost (care and feeding)
Optum doesn't nickel-and-dime us like another vendor does, so that isn't terrible. We got on the...
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Director
Functionality and Upgrades
When it comes to the CDI product, the identification of the PSIs and the value-based purchasing...
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Director
Functionality and Upgrades
If there is anything that Optum could improve, it would be the way that Optum360 CDI 3D tracks...
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CFO
Service and Support
We are happy with the solution's performance. We are seeing better reporting from the vendor on the...
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Manager
Functionality and Upgrades
The system is sort of inflexible in terms of filtering. I think that more flexibility is coming up...
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Manager
ROI / Cost (care and feeding)
Optum does nickel-and-dime us. We have had some contractual misunderstandings. If that process would...
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Manager
Implementation and Training
We had the implementation a while back, and I think Optum did everything we asked them to do. We had...
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Manager
Relationship
Our experience with Optum has been phenomenal; they are a great company to work with. We definitely...
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Manager
Relationship
We are on a very good road with Optum right now. In the beginning, we had some issues due to the...
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Analyst/Coordinator
Functionality and Upgrades
We are pleased with the level of efficiency that we have achieved through the use of Optum's...
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CFO
Functionality and Upgrades
A lot of firms that consult with us have software tools around clinical documentation. I have worked...
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CFO
Functionality and Upgrades
Optum's tools are very good. Optum has a wealth of healthcare information that can be of value to...
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CFO
Service and Support
I don't see Optum as being very good at supporting their products for consulting or interpretive...
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CFO
Functionality and Upgrades
Our goal is to properly code and bill for the service that the patient receives, and when we don't...
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CFO
Technology
Optum is a very big and unwieldy company. It is part of United, and that is a downside. Optum claims...
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Director
Service and Support
Optum is sometimes slow to respond and needs a lot of urging in order to get things done.
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Director
Functionality and Upgrades
There have been problems with some of Optum's upgrades that Optum didn’t take seriously. We feel...
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Director
Functionality and Upgrades
When Optum360 CDI 3D first came out, it was a really great product that was state of the art and...
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Director
Functionality and Upgrades
Optum was bought out by UnitedHealth, and I feel like a lot of their innovation really slowed down...
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Manager
Future Outlook
The product isn't part of our long-term plans. We were just acquired by another health system, and...
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Manager
Service and Support
The process of opening tickets is a little convoluted and cumbersome. The way that we get feedback...
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Manager
Functionality and Upgrades
The system is a pretty good product. I have been getting more exposure to the system we are moving...
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Director
Interfacing and Integration
We absolutely get the level of integration from Optum's system that we want. The other bonus is that...
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Director
Functionality and Upgrades
Optum's system is agile and relevant because we can see the cases displayed on the screen and...
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Director
Functionality and Upgrades
With the CDI tool, the technology is great in terms of finding the data that we need in order to...
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Director
Service and Support
If we don't perform the functions within the tool accurately, there are challenges with the...
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Director
Relationship
The executive involvement from Optum is great.
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Director
Lessons Learned
Providers need to make sure that they have some strong IT support for the implementation process to...
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Director
ROI / Cost (care and feeding)
On the CDI side, there are a couple of workflow processes that are required to be performed by CDI...
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Nurse
Other Observations & Comments
Whether the product will meet our integration goals will depend on the new CFO. Optum should bundle...
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Nurse
Service and Support
Optum's support is really excellent. The support people always get right back to us.
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Nurse
Other Observations & Comments
I would be interested in a package that included the quality module. We haven't pushed for that to...
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Nurse
Functionality and Upgrades
I love the product. I would love it even more if we had made the decision to purchase the whole...
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Nurse
Service and Support
The onboarding education was superb, and the support was quite excellent in the beginning. Optum...
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Nurse
Functionality and Upgrades
In general, we are happy with the program. I was recently orienting a new person, and that person...
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