Optum360 CDI 3D
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
I like Optum360 CDI 3D. It is easy to use and follow. The information that the product provides is...
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Because of our EMR, we have a problem with Optum's prioritization of chart reviews and...
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I am not a big fan of Optum360 CDI 3D's markers, but that has to do with how I was originally...
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I watch and pay attention to my codes. We have some inconsistency in that Optum360 CDI 3D supplies...
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Optum's executive involvement is really good because we have a person that sits in on our meetings.
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My team is looking for a bit more flexibility on how to push cases for review. We continue to make...
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Optum is responsive to any tickets or problems that we have.
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Optum has had some turnover at their leadership levels, and they are very good at making sure we are...
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An area that I have always struggled with is reporting. While it is better than it used to be, there...
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Optum360 CDI 3D brings the CDI team and the coding team into alignment in their communication...
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The biggest change I would like to see from Optum would be allowing more customizability for...
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The solution has a very good recording associated with it. That is true for all of Optum's software....
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The solution doesn't work with our EMR very well, but that might be an issue with our EMR. We would...
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Optum has provided us with good training. They actually asked us for our input and feedback on that...
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Optum has a great product that allows both the coder and the CDI person to be in the same domain and...
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The downside to the product is that it hits the medium types of patients in terms of complexity. For...
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The vendor is extremely responsive. They pay a lot of attention to their customers and are...
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I really hope that Optum360 CDI 3D isn't part of our long term plans. However, if we have the...
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Optum has training available, but it is up to our staff members to seek that training out and...
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When it comes to the solution's integration, the information that we get from the solution isn't...
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The difference between Optum and another vendor is that when we bought the other vendor's product,...
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Everything in the solution is cloud based. The vendor puts things in a non-production environment...
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I like the markers that prompt our CDI nurses to further investigate things in Optum360 CDI 3D....
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If we had a solution for outpatient CDI that we could bolt onto our existing CDI platform, that...
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With the coding by account, sometimes the vendor counts things a little shadily, but we can see...
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Optum360 CDI 3D sits on top of the CAC system and has very good integration. The integration to send...
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We were under the assumption that there was no charge for something, and then at the last minute,...
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I would buy Optum360 CDI 3D again. Optum is doing their best to keep their promises. Optum is...
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Some things about Optum360 CDI 3D could be improved. As far as automation, we are not utilizing...
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If we have a system-wide issue, Optum is very prompt to get information out to everyone. However, if...
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Optum could definitely improve the reporting services and the education. That would give us more of...
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The only thing that really frustrates me is that when we find and report an issue, Optum wants five...
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Optum has been around so long that pretty much everyone has been where we have been. We have...
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