Commentary Summary
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User Commentary
Functionality and Upgrades
The system's reporting piece is fabulous. When we have issues in our system, they are probably more...
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Functionality and Upgrades
The vendor is quite robust in terms of their ability to provide an accurate CMI and information...
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Relationship
Optum has incredible customer service. They partner with their clients and provide solutions to...
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Interfacing and Integration
In terms of integration, the vendor has worked hard with us, and I have no issues with them.
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Technology
Over the past few months, we have noticed a lot of lag in the Optum system.
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Functionality and Upgrades
I get feedback from our CDI staff that the product is overall pretty easy to use, but there could...
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Functionality and Upgrades
The vendor tries really hard to make changes. They just rolled out the new reporting system, and...
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Functionality and Upgrades
One of the issues with Optum's service is updates. The vendor has their own timely updates that are...
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Functionality and Upgrades
The vendor has made some changes to their reporting capabilities just within this last year. But...
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Interfacing and Integration
There is definitely still some room to improve in terms of the product's functionality. We send our...
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Relationship
Without a doubt, the vendor has gone a long way in helping us compare what we find impactful in CDI...
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Functionality and Upgrades
The vendor should work on making the product customizable for the end user, especially since we are...
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Interfacing and Integration
The CDI technology for Optum360 CDI 3D is not fully integrated within our EMR. I would like to see a...
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Technology
One of the biggest benefits of Optum360 CDI 3D is that the system uses the same coding screens as...
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Functionality and Upgrades
We track financial impact, and Optum360 CDI 3D does a good job, but it is sometimes tricky to check...
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Functionality and Upgrades
We get an organization or facility CMI. I can’t get a CMI by doctor or by service. Optum is making...
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Sales and Contracting
Every solution has a cost assigned to it, and then Optum has overage fees that don’t make a whole...
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Relationship
I asked Optum to show me volume numbers because the vendor said we were over on certain encounters....
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Functionality and Upgrades
There are inappropriate system references in markers, such as references to the time a lab was drawn...
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Functionality and Upgrades
We see issues with NLP codes diagnoses that say certain things are ruled out, but Optum's system has...
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Functionality and Upgrades
NLP misreads acronyms and words. For example, documentation that says "a little bit" is coded as a...
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Service and Support
We get mixed messages from Optum's support portal. Multiple Optum staff members might reply in one...
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Implementation and Training
Optum has absolutely outstanding training opportunities across their learning community. Optum does...
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Technology
Optum has a knowledge deficit. The vendor doesn’t even know the potential they have with their...
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Interfacing and Integration
I don’t think that the issues are all on Optum; some of the blame is on our EMR vendor too, but we...
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Interfacing and Integration
It would be helpful to be able to do our own custom reporting so that we could pull meaningful data...
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ROI / Cost
Optum avoids charging us for every little thing, including upgrades.
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Lessons Learned
We would not purchase the product again; other solutions out there may have better support for...
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Sales and Contracting
Optum led us to believe things that were not true. Because we were misled, our coder and CDI team...
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Functionality and Upgrades
The product helps with the identification of diagnoses with the markers. It helps identify diagnoses...
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Other Observations & Comments
We are looking at the CDI opportunities with other vendors to see how they compare to Optum. If they...
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Functionality and Upgrades
The reporting capabilities are good within the executive dashboard. I am able to run productivity...
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Functionality and Upgrades
Chart reviews and documentation are pretty manual processes for us. We don't have a prioritization...
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Functionality and Upgrades
There are periodic upgrades. Some of the upgrades recently have not been 100% well received by my...
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Functionality and Upgrades
We utilize the Optum product's automation as much as possible. There are very few pieces that are...
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Service and Support
Occasionally, there is definitely a gap in response from Optum's support team.
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Technology
When I came to this facility, I was dragging myself because they had Optum360 CDI 3D. I have seen a...
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Service and Support
We have our own IT team who is specifically dedicated to the Optum system to troubleshoot all of our...
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Functionality and Upgrades
Once in a while, there may be some captures of code that still need to be deleted or validated,...
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Service and Support
We have outstanding tickets with Optum’s support people and we don't have the resolution or the...
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ROI / Cost
The product doesn't fire markers correctly, and it doesn't read documentation correctly. We have had...
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Service and Support
Our representative is very good. That person is very educational and keeps my team up-to-date. The...
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Interfacing and Integration
We have problems and barriers when it comes to integrating with our EMR. Integrating into the EMR’s...
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Functionality and Upgrades
I like Optum360 CDI 3D. It is easy to use and follow. The information that the product provides is...
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Functionality and Upgrades
Because of our EMR, we have a problem with Optum's prioritization of chart reviews and...
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Implementation and Training
I am not a big fan of Optum360 CDI 3D's markers, but that has to do with how I was originally...
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Functionality and Upgrades
I watch and pay attention to my codes. We have some inconsistency in that Optum360 CDI 3D supplies...
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Relationship
Optum's executive involvement is really good because we have a person that sits in on our meetings.
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