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Optum360 CDI 3D
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Mac Boyter
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User Commentary

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Manager

Other Observations & Comments

We are looking at the CDI opportunities with other vendors to see how they compare to Optum. If they...

Jul 2022
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Manager

Functionality and Upgrades

The reporting capabilities are good within the executive dashboard. I am able to run productivity...

Jul 2022
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Manager

Functionality and Upgrades

Chart reviews and documentation are pretty manual processes for us. We don't have a prioritization...

Jul 2022
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Manager

Functionality and Upgrades

There are periodic upgrades. Some of the upgrades recently have not been 100% well received by my...

Jul 2022
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Manager

Functionality and Upgrades

We utilize the Optum product's automation as much as possible. There are very few pieces that are...

Jul 2022
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Manager

Service and Support

Occasionally, there is definitely a gap in response from Optum's support team.

Jul 2022
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Director

Technology

When I came to this facility, I was dragging myself because they had Optum360 CDI 3D. I have seen a...

Jun 2022
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Director

Service and Support

We have our own IT team who is specifically dedicated to the Optum system to troubleshoot all of our...

Jun 2022
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Director

Functionality and Upgrades

Once in a while, there may be some captures of code that still need to be deleted or validated,...

Jun 2022
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Manager

Service and Support

We have outstanding tickets with Optum’s support people and we don't have the resolution or the...

Jun 2022
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(0)
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Manager

ROI / Cost (care and feeding)

The product doesn't fire markers correctly, and it doesn't read documentation correctly. We have had...

Jun 2022
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Director

Service and Support

Our representative is very good. That person is very educational and keeps my team up-to-date. The...

Jun 2022
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Director

Interfacing and Integration

We have problems and barriers when it comes to integrating with our EMR. Integrating into the EMR’s...

Jun 2022
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(0)
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Analyst/Coordinator

Functionality and Upgrades

I like Optum360 CDI 3D. It is easy to use and follow. The information that the product provides is...

May 2022
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(0)
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Analyst/Coordinator

Functionality and Upgrades

Because of our EMR, we have a problem with Optum's prioritization of chart reviews and...

May 2022
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(0)
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Analyst/Coordinator

Implementation and Training

I am not a big fan of Optum360 CDI 3D's markers, but that has to do with how I was originally...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

I watch and pay attention to my codes. We have some inconsistency in that Optum360 CDI 3D supplies...

May 2022
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Analyst/Coordinator

Relationship

Optum's executive involvement is really good because we have a person that sits in on our meetings.

May 2022
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(0)
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Director

Functionality and Upgrades

My team is looking for a bit more flexibility on how to push cases for review. We continue to make...

Mar 2022
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Director

Service and Support

Optum is responsive to any tickets or problems that we have.

Mar 2022
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(0)
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Director

Relationship

Optum has had some turnover at their leadership levels, and they are very good at making sure we are...

Mar 2022
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(0)
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Director

Functionality and Upgrades

An area that I have always struggled with is reporting. While it is better than it used to be, there...

Mar 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Optum360 CDI 3D brings the CDI team and the coding team into alignment in their communication...

Feb 2022
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(0)
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Analyst/Coordinator

Functionality and Upgrades

The biggest change I would like to see from Optum would be allowing more customizability for...

Feb 2022
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Manager

Functionality and Upgrades

The solution has a very good recording associated with it. That is true for all of Optum's software....

Dec 2021
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Manager

Interfacing and Integration

The solution doesn't work with our EMR very well, but that might be an issue with our EMR. We would...

Dec 2021
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(0)
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Manager

Implementation and Training

Optum has provided us with good training. They actually asked us for our input and feedback on that...

Dec 2021
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(0)
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VP/Other Executive

ROI / Cost (care and feeding)

Optum has a great product that allows both the coder and the CDI person to be in the same domain and...

Nov 2021
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(0)
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VP/Other Executive

Functionality and Upgrades

The downside to the product is that it hits the medium types of patients in terms of complexity. For...

Nov 2021
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VP/Other Executive

Relationship

The vendor is extremely responsive. They pay a lot of attention to their customers and are...

Nov 2021
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(0)
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Director

Future Outlook

I really hope that Optum360 CDI 3D isn't part of our long term plans. However, if we have the...

Nov 2021
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Director

Implementation and Training

Optum has training available, but it is up to our staff members to seek that training out and...

Nov 2021
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(0)
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Director

Interfacing and Integration

When it comes to the solution's integration, the information that we get from the solution isn't...

Nov 2021
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(0)
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Director

Functionality and Upgrades

The difference between Optum and another vendor is that when we bought the other vendor's product,...

Nov 2021
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(0)
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Director

Other Observations & Comments

Everything in the solution is cloud based. The vendor puts things in a non-production environment...

Nov 2021
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(0)
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Director

Functionality and Upgrades

I like the markers that prompt our CDI nurses to further investigate things in Optum360 CDI 3D....

Oct 2021
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Director

ROI / Cost (care and feeding)

If we had a solution for outpatient CDI that we could bolt onto our existing CDI platform, that...

Oct 2021
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Related Articles
Article
KLAS article icon
Disruption in the Clinical Documentation Improvement Market
28 April 21    |   Mac Boyter
Time will tell how the resurgence of other vendors in the market will affect the old guard. The Clinical Documentation Improvement 2021 report dives into all the recent developments.



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