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Optum360 CDI 3D Commentary
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Mac Boyter
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Clinical Documentation Integrity 2023: Who Is Successfully Partnering with Customers to Drive Efficiency and Outcomes?
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Clinical Documentation Strategies 2023: Examining Which Options Best Fit Your Needs
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Director

Relationship

The people at Optum may not be able to solve the problem, but they are very responsive and...

Apr 2025
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Director

Product

The only thing that I don't like about Optum360 CDI 3D is that the CDI comments piece is...

Apr 2025
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Director

Product

The prioritization of chart reviews and documentation is the piece that I like. The Optum system’s...

Apr 2025
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Director

Loyalty

Optum360 CDI 3D is part of our long-term plans. We will definitely be monitoring progress with our...

Apr 2025
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Director

Culture, Relationship

Optum does keep all their promises. Sometimes we have to nudge them. Optum360 CDI 3D is doing...

Apr 2025
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Manager

Product

Optum360 CDI 3D isn't integrated with our EHR except for certain little pieces of information. Optum...

Feb 2025
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Manager

Product

The code suggestions in this solution are a strength. Optum has also made a lot of improvements to...

Feb 2025
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Director

Product

I have no issues with the solution. It helps with the workflows and the identification of the...

Jan 2025
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Director

Operations

There is no training from Optum. We are doing the training because Optum doesn’t offer it. Optum...

Jan 2025
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Related Reports
Performance
KLAS article icon
Clinical Documentation Strategies 2023
14 March 23    |   Mac Boyter and Tyler Sycamore
For years, documentation has been a pain point that has led to clinician frustration and burnout, but numerous strategies have emerged to ease that burden and enhance patient care. COVID-19 has exacerbated burnout, leading organizations to renew their focus on improving documentation. This report examines physician-facing documentation technology and services (i.e., ambient speech recognition, front-end speech recognition, CAPD, CDI, transcription services, and virtual scribes), how vendors compare in overall scores, and the key performance metrics of value and outcomes.
Perception
KLAS article icon
Optum/Change Healthcare Merger
16 August 22    |   Boyd Stewart and Sam Eaquinto
In January 2021, Optum announced their intentions to acquire Change Healthcare. The merger remains unfinalized, however, as the US Department of Justice blocked the deal in February 2022 due to anticompetition concerns—such a merger would give UnitedHealth Group, Optum’s parent company and the nation’s largest insurer, access to rivals’ sensitive data. The legal proceeding is ongoing and scheduled to go to trial August 1, 2022. This report shares Optum and Change Healthcare customers’ reactions to the merger and their perceptions of its impact. Between March 2021 and April 2022, KLAS interviewed 48 individuals from 46 unique organizations; of these respondents, 9% are Optum customers, 56% are Change Healthcare customers, and 35% are customers of both vendors.



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