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Optum360 CDI 3D Comments
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Subject Expert
Commentary Summary
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User Commentary
Manager
Everything is fine with Optum360 CDI 3D. We updated to the latest user interface, and that has been...
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Manager
The technology is fine. The only frustration I have is that when there is an issue, I have a hard...
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Director
Because of our query system, we are on a platform that is going to sunset later this year. We have...
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Director
Optum’s reports overall have improved over the years. They were horrific in the beginning. We still...
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Director
If Optum produced it to us directly, I would love to have a drill down of which different physician...
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Director
There is a very good synergy between our coders and our CDI. The way that we set up the system here,...
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Analyst/Coordinator
Optum does a good job providing visibility into their own performance, but there are some challenges...
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Analyst/Coordinator
There is a lot of automation in Optum360 CDI 3D with relation to NLP and things like that. But...
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Analyst/Coordinator
Optum doesn’t get together with individual facilities to design the training based on facility...
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Manager
Optum has changed their reporting platform, and the new platform is a little cumbersome. Some of the...
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Manager
Sometimes Optum is a bit slow to enact enhancements. They aren't big on customizations. If we wanted...
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Manager
Optum gives us a representative. They have had a lot of turnover in the last year or two, so we have...
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Director
We like the integration with the product. If we stayed with Optum360 CDI 3D, it would be due to the...
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Director
Optum could do a little more with Optum360 CDI 3D in terms of new technology. We have another system...
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Manager
We have been very happy with Optum360 CDI 3D. Optum has added a lot of efficiency and accuracy to...
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Manager
It wasn't particularly difficult to get the new version of the solution up and running. Optum had a...
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Manager
We don't really have any complaints about Optum's service. The vendor has been very responsive when...
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Manager
The solution's reporting is a little awkward. That is the only functionality in the solution that I...
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Manager
I use this solution to keep track of my productivity, my KPIs, and my coder CDI matches. The...
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Manager
Optum has good documentation tools. If our physicians document properly, then we have great markers...
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Manager
Optum does not support facility performance for publicly promoted CMS performance. We have to...
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Manager
Optum360 CDI 3D has a good query-tracking system. The reporting needs to be improved. The reporting...
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Manager
When it comes to the ease of use, the products from Optum are relatively straightforward. There is a...
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Manager
The web support is mostly handled by the IT department, but the support is quick. There is no lag time....
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Director
Optum had great support when we got the updates and codes we needed for COVID-19.
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Director
We are staying with Optum for the foreseeable future. The vendor has kept their promises, but there...
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Director
Optum’s ability to provide visibility into their own performance is limited. And we have actually...
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Director
Optum has done very well with chart reviews and documentation. Saying what level of automation Optum...
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Director
The CDI platform is fairly new. It is probably our newest platform, and we have had some growth...
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Director
Optum is very responsive, regardless of whether we need something from the help desk or from their...
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VP/Other Executive
Optum is excellent; I have had no issues with them. They are extremely responsive to any issues or...
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VP/Other Executive
Optum is more of a partner than a vendor to us. Optum doesn’t sell to us. We have a relationship...
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VP/Other Executive
What Optum does really well is listen. They attempt to help us put our ideas into practice to...
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VP/Other Executive
Optum has really good customer service and level of care. The people who work for Optum reach out to...
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VP/Other Executive
COVID-19 is one of the things that we code for now. We have to document and code for it to ensure we...
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Director
I would probably give the quality of the ongoing support the highest score. I don't really deal much...
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Director
We just had a total shift in executive resources from Optum. Prior to the new shift, I would give...
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Director
Optum360 CDI 3D is very expensive software.
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Director
There are always things that could be better. Maybe the problem is with my users, but I feel like my...
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Director
Optum needs to be able to identify problems and patterns. I am trying to ensure that physician...
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Director
This product is a good product comparatively. The system is an all-encompassing product that is able...
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Analyst/Coordinator
Optum360 CDI 3D has been more expensive than we expected.
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Analyst/Coordinator
My satisfaction will go up if the vendor delivers the things they told me are coming down the pike...
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Analyst/Coordinator
Optum360 CDI 3D is not user friendly. Optum only wants us to work with the markers, but we have...
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Analyst/Coordinator
At some point, nearly every record I open will have a sepsis marker, whether or not the patient has...
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Analyst/Coordinator
I couldn't remember the last time we had a correct report in Optum360 CDI 3D. We do our own internal...
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Analyst/Coordinator
Optum's support has gone down from what we used to have.
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Analyst/Coordinator
Having proactive service is the one thing that I will give Optum credit for. When an issue happens...
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Manager
I have listened to the providers voice some frustrations about clearing the pop-up message that...
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Manager
We have been very pleased with our relationship with Optum. They are pretty responsive to our needs.
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Manager
The coders aren't as happy with the Optum product as they were with our previous product, and it...
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Manager
My team members deal with a really tight package for completing their workflow so well. They launch...
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Manager
We haven't needed a lot of executive involvement with Optum recently. But whenever I have needed it,...
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Manager
I liked the fact that the CDI piece was on the same platform as the coding piece. We used a...
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Manager
Another vendor we have worked with has a greater variety of reports than Optum. The reporting out of...
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VP/Other Executive
With the CDI product, we are still dealing with the learning curve. That is because of the...
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VP/Other Executive
Optum has been a great partner for us. They are interested in our long-term strategies, and they can...
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CFO
The Optum tools are fine, but the vendor needs to help customers use them better. There are things...
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