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Optum360 CDI 3D Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
Manager
Functionality and Upgrades
Optum has good documentation tools. If our physicians document properly, then we have great markers...
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Manager
Functionality and Upgrades
Optum does not support facility performance for publicly promoted CMS performance. We have to...
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Manager
Functionality and Upgrades
Optum360 CDI 3D has a good query-tracking system. The reporting needs to be improved. The reporting...
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Manager
Functionality and Upgrades
When it comes to the ease of use, the products from Optum are relatively straightforward. There is a...
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Manager
Service and Support
The web support is mostly handled by the IT department, but the support is quick. There is no lag time....
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Director
Service and Support
Optum had great support when we got the updates and codes we needed for COVID-19.
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Director
Service and Support
We are staying with Optum for the foreseeable future. The vendor has kept their promises, but there...
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Director
Functionality and Upgrades
Optum’s ability to provide visibility into their own performance is limited. And we have actually...
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Director
Functionality and Upgrades
Optum has done very well with chart reviews and documentation. Saying what level of automation Optum...
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Director
Lessons Learned
The CDI platform is fairly new. It is probably our newest platform, and we have had some growth...
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Director
Relationship
Optum is very responsive, regardless of whether we need something from the help desk or from their...
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VP/Other Executive
Implementation and Training
Optum is excellent; I have had no issues with them. They are extremely responsive to any issues or...
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VP/Other Executive
Relationship
Optum is more of a partner than a vendor to us. Optum doesn’t sell to us. We have a relationship...
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VP/Other Executive
Service and Support
What Optum does really well is listen. They attempt to help us put our ideas into practice to...
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VP/Other Executive
Relationship
Optum has really good customer service and level of care. The people who work for Optum reach out to...
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VP/Other Executive
Functionality and Upgrades
COVID-19 is one of the things that we code for now. We have to document and code for it to ensure we...
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Director
Service and Support
I would probably give the quality of the ongoing support the highest score. I don't really deal much...
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Director
Other Observations & Comments
We just had a total shift in executive resources from Optum. Prior to the new shift, I would give...
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Director
ROI / Cost (care and feeding)
Optum360 CDI 3D is very expensive software.
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Director
Functionality and Upgrades
There are always things that could be better. Maybe the problem is with my users, but I feel like my...
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Director
Functionality and Upgrades
Optum needs to be able to identify problems and patterns. I am trying to ensure that physician...
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Director
Functionality and Upgrades
This product is a good product comparatively. The system is an all-encompassing product that is able...
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Analyst/Coordinator
ROI / Cost (care and feeding)
Optum360 CDI 3D has been more expensive than we expected.
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Analyst/Coordinator
Lessons Learned
My satisfaction will go up if the vendor delivers the things they told me are coming down the pike...
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Analyst/Coordinator
Functionality and Upgrades
Optum360 CDI 3D is not user friendly. Optum only wants us to work with the markers, but we have...
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Analyst/Coordinator
Functionality and Upgrades
At some point, nearly every record I open will have a sepsis marker, whether or not the patient has...
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Analyst/Coordinator
Other Observations & Comments
I couldn't remember the last time we had a correct report in Optum360 CDI 3D. We do our own internal...
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Analyst/Coordinator
Service and Support
Optum's support has gone down from what we used to have.
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Analyst/Coordinator
Service and Support
Having proactive service is the one thing that I will give Optum credit for. When an issue happens...
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Manager
Service and Support
I have listened to the providers voice some frustrations about clearing the pop-up message that...
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Manager
Relationship
We have been very pleased with our relationship with Optum. They are pretty responsive to our needs.
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Manager
Functionality and Upgrades
The coders aren't as happy with the Optum product as they were with our previous product, and it...
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Manager
Interfacing and Integration
My team members deal with a really tight package for completing their workflow so well. They launch...
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Manager
Service and Support
We haven't needed a lot of executive involvement with Optum recently. But whenever I have needed it,...
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Manager
Functionality and Upgrades
I liked the fact that the CDI piece was on the same platform as the coding piece. We used a...
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Manager
Future Outlook
Another vendor we have worked with has a greater variety of reports than Optum. The reporting out of...
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VP/Other Executive
Functionality and Upgrades
With the CDI product, we are still dealing with the learning curve. That is because of the...
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VP/Other Executive
Relationship
Optum has been a great partner for us. They are interested in our long-term strategies, and they can...
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CFO
Service and Support
The Optum tools are fine, but the vendor needs to help customers use them better. There are things...
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Director
Service and Support
We have worked with Optum on the new COVID-19 ICD-10 code that came into play for discharges. Optum...
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Director
Implementation and Training
When it comes to the things I have to do related to CDI on a day-to-day basis, the tool gets the...
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Director
Functionality and Upgrades
Optum's tools work in the way that they told us they would. The tool helps us to be productive when...
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Director
Service and Support
The vendor gives us road maps of when things will come out, and that has been really nice. There are...
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Director
Functionality and Upgrades
The system is very easy to use just because of the training. Given the system's NLP technology and...
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Director
Functionality and Upgrades
There are some things that are coming down the road that Optum is going to roll out, and those...
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Director
Service and Support
The vendor is very supportive. Whenever we have any issues, the vendor addresses them. We have had...
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Director
Relationship
We have implemented multiple Optum products, and they are giving us great analytics. The vendor...
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CIO
Functionality and Upgrades
Optum has been promising CDI outpatient functionality for a little while, but the release keeps...
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CIO
Other Observations & Comments
Like any other large company, Optum goes through reorganizations all the time. That causes little...
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CIO
Other Observations & Comments
The CDI workflow is going really well. The only thing we are waiting on is an outpatient CDI module...
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Director
Interfacing and Integration
We want to integrate more on the outpatient side. While we do use the product somewhat for...
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Director
Service and Support
For years, we have asked for comparative data for how our health system compares metrics with other...
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Director
Functionality and Upgrades
What we have been reporting as reimbursement impact has been overstated for the last four years...
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Director
Functionality and Upgrades
There were other vendors out there that we looked at that we were quite close to switching to, but...
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Analyst/Coordinator
Relationship
Support from the vendor has diminished, but they are being very proactive. We got frustrated with...
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Analyst/Coordinator
Service and Support
Optum has sent us quite a few emails during the COVID-19 crisis, and we even had a Webex about the crisis....
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Analyst/Coordinator
Service and Support
We went live with a newer version of the product that is embedded. I don't know whether embedded is...
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Analyst/Coordinator
Relationship
From my understanding, we signed a new contract with Optum, but we are frustrated and have escalated...
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Analyst/Coordinator
ROI / Cost (care and feeding)
I wouldn’t buy the system again. I need to know what is out there, and I don’t know what is out there....
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Analyst/Coordinator
Implementation and Training
We are right in the middle of the road with the vendor in terms of the implementation. We are not...
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Analyst/Coordinator
Implementation and Training
Optum’s training has been a little bit better than other vendors’ trainings. We didn’t get much...
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Analyst/Coordinator
Future Outlook
We have started to have longer meetings with the vendor to discuss our integration and...
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Analyst/Coordinator
Technology
The overall product quality is pretty decent. We are constantly getting upgrades. The vendor is...
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Analyst/Coordinator
Functionality and Upgrades
Prior to our transition with Optum, I would have said they were really good at giving us our money’s...
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Director
Relationship
Optum's executives are actually involved. Optum has kept all of their promises.
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Director
Relationship
Optum360 CDI 3D is easy to use. Optum has user group meetings where they go through all the updates...
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Director
ROI / Cost (care and feeding)
Optum360 CDI 3D is very expensive when it comes to getting our value.
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Director
ROI / Cost (care and feeding)
Optum doesn't nickel-and-dime us like another vendor does, so that isn't terrible. We got on the...
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Director
Functionality and Upgrades
When it comes to the CDI product, the identification of the PSIs and the value-based purchasing...
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Director
Functionality and Upgrades
If there is anything that Optum could improve, it would be the way that Optum360 CDI 3D tracks...
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CFO
Service and Support
We are happy with the solution's performance. We are seeing better reporting from the vendor on the...
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