Optum360 CDI 3D Commentary
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Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
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VP/Other Executive

Product

It would be nice if Optum360 CDI 3D's queries populated into our EHR instead of creating another...

Jul 2025
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VP/Other Executive

Product

We would like to have something for the CDI tool to make things more proactive for the providers as...

Jul 2025
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VP/Other Executive

Culture

Optum truly adheres to their contract, and there are no ifs, ands, or buts about it. There are...

Jul 2025
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Director

Relationship

The people at Optum may not be able to solve the problem, but they are very responsive and...

Apr 2025
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Director

Product

The only thing that I don't like about Optum360 CDI 3D is that the CDI comments piece is...

Apr 2025
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Director

Product

The prioritization of chart reviews and documentation is the piece that I like. The Optum system’s...

Apr 2025
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Director

Loyalty

Optum360 CDI 3D is part of our long-term plans. We will definitely be monitoring progress with our...

Apr 2025
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Director

Culture, Relationship

Optum does keep all their promises. Sometimes we have to nudge them. Optum360 CDI 3D is doing...

Apr 2025
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Manager

Product

Optum360 CDI 3D isn't integrated with our EHR except for certain little pieces of information. Optum...

Feb 2025
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Manager

Product

The code suggestions in this solution are a strength. Optum has also made a lot of improvements to...

Feb 2025
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Director

Product

I have no issues with the solution. It helps with the workflows and the identification of the...

Jan 2025
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Director

Operations

There is no training from Optum. We are doing the training because Optum doesn’t offer it. Optum...

Jan 2025
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