Optum360 CDI 3D
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Mac Boyter
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User Commentary

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Manager

Other Observations & Comments

We are looking at the CDI opportunities with other vendors to see how they compare to Optum. If they...

Jul 2022
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Manager

Functionality and Upgrades

The reporting capabilities are good within the executive dashboard. I am able to run productivity...

Jul 2022
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Manager

Functionality and Upgrades

Chart reviews and documentation are pretty manual processes for us. We don't have a prioritization...

Jul 2022
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Manager

Functionality and Upgrades

There are periodic upgrades. Some of the upgrades recently have not been 100% well received by my...

Jul 2022
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Manager

Functionality and Upgrades

We utilize the Optum product's automation as much as possible. There are very few pieces that are...

Jul 2022
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Manager

Service and Support

Occasionally, there is definitely a gap in response from Optum's support team.

Jul 2022
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Director

Technology

When I came to this facility, I was dragging myself because they had Optum360 CDI 3D. I have seen a...

Jun 2022
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Director

Service and Support

We have our own IT team who is specifically dedicated to the Optum system to troubleshoot all of our...

Jun 2022
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Director

Functionality and Upgrades

Once in a while, there may be some captures of code that still need to be deleted or validated,...

Jun 2022
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Manager

Service and Support

We have outstanding tickets with Optum’s support people and we don't have the resolution or the...

Jun 2022
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Manager

ROI / Cost (care and feeding)

The product doesn't fire markers correctly, and it doesn't read documentation correctly. We have had...

Jun 2022
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Director

Service and Support

Our representative is very good. That person is very educational and keeps my team up-to-date. The...

Jun 2022
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Director

Interfacing and Integration

We have problems and barriers when it comes to integrating with our EMR. Integrating into the EMR’s...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

I like Optum360 CDI 3D. It is easy to use and follow. The information that the product provides is...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

Because of our EMR, we have a problem with Optum's prioritization of chart reviews and...

May 2022
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Analyst/Coordinator

Implementation and Training

I am not a big fan of Optum360 CDI 3D's markers, but that has to do with how I was originally...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

I watch and pay attention to my codes. We have some inconsistency in that Optum360 CDI 3D supplies...

May 2022
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Analyst/Coordinator

Relationship

Optum's executive involvement is really good because we have a person that sits in on our meetings.

May 2022
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Director

Functionality and Upgrades

My team is looking for a bit more flexibility on how to push cases for review. We continue to make...

Mar 2022
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Director

Service and Support

Optum is responsive to any tickets or problems that we have.

Mar 2022
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Director

Relationship

Optum has had some turnover at their leadership levels, and they are very good at making sure we are...

Mar 2022
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Director

Functionality and Upgrades

An area that I have always struggled with is reporting. While it is better than it used to be, there...

Mar 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Optum360 CDI 3D brings the CDI team and the coding team into alignment in their communication...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

The biggest change I would like to see from Optum would be allowing more customizability for...

Feb 2022
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Manager

Functionality and Upgrades

The solution has a very good recording associated with it. That is true for all of Optum's software....

Dec 2021
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Manager

Interfacing and Integration

The solution doesn't work with our EMR very well, but that might be an issue with our EMR. We would...

Dec 2021
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Manager

Implementation and Training

Optum has provided us with good training. They actually asked us for our input and feedback on that...

Dec 2021
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VP/Other Executive

ROI / Cost (care and feeding)

Optum has a great product that allows both the coder and the CDI person to be in the same domain and...

Nov 2021
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VP/Other Executive

Functionality and Upgrades

The downside to the product is that it hits the medium types of patients in terms of complexity. For...

Nov 2021
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VP/Other Executive

Relationship

The vendor is extremely responsive. They pay a lot of attention to their customers and are...

Nov 2021
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Director

Future Outlook

I really hope that Optum360 CDI 3D isn't part of our long term plans. However, if we have the...

Nov 2021
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Director

Implementation and Training

Optum has training available, but it is up to our staff members to seek that training out and...

Nov 2021
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Director

Interfacing and Integration

When it comes to the solution's integration, the information that we get from the solution isn't...

Nov 2021
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Director

Functionality and Upgrades

The difference between Optum and another vendor is that when we bought the other vendor's product,...

Nov 2021
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Director

Other Observations & Comments

Everything in the solution is cloud based. The vendor puts things in a non-production environment...

Nov 2021
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Director

Functionality and Upgrades

I like the markers that prompt our CDI nurses to further investigate things in Optum360 CDI 3D....

Oct 2021
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Director

ROI / Cost (care and feeding)

If we had a solution for outpatient CDI that we could bolt onto our existing CDI platform, that...

Oct 2021
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