Home chevron icon RevenueCycle Financial / HIM chevron icon HIM Solutions chevron icon Clinical Documentation Integrity (CDI)

Optum360 CDI 3D
Filtered view: All

Subject Expert
Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Optum/Change Healthcare Merger: Customer Insights 2022
Optum/Change Healthcare Merger:
Customer Insights 2022
August 2022
View Report
Clinical Documentation Improvement 2021: Who Excels with Both Technology and Relationships?
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Functionality and Upgrades

The system's reporting piece is fabulous. When we have issues in our system, they are probably more...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The vendor is quite robust in terms of their ability to provide an accurate CMI and information...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Optum has incredible customer service. They partner with their clients and provide solutions to...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

In terms of integration, the vendor has worked hard with us, and I have no issues with them.

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

Over the past few months, we have noticed a lot of lag in the Optum system.

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I get feedback from our CDI staff that the product is overall pretty easy to use, but there could...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The vendor tries really hard to make changes. They just rolled out the new reporting system, and...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

One of the issues with Optum's service is updates. The vendor has their own timely updates that are...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The vendor has made some changes to their reporting capabilities just within this last year. But...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

There is definitely still some room to improve in terms of the product's functionality. We send our...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Without a doubt, the vendor has gone a long way in helping us compare what we find impactful in CDI...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The vendor should work on making the product customizable for the end user, especially since we are...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

The CDI technology for Optum360 CDI 3D is not fully integrated within our EMR. I would like to see a...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

One of the biggest benefits of Optum360 CDI 3D is that the system uses the same coding screens as...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We track financial impact, and Optum360 CDI 3D does a good job, but it is sometimes tricky to check...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We get an organization or facility CMI. I can’t get a CMI by doctor or by service. Optum is making...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Sales and Contracting

Every solution has a cost assigned to it, and then Optum has overage fees that don’t make a whole...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I asked Optum to show me volume numbers because the vendor said we were over on certain encounters....

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

There are inappropriate system references in markers, such as references to the time a lab was drawn...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We see issues with NLP codes diagnoses that say certain things are ruled out, but Optum's system has...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

NLP misreads acronyms and words. For example, documentation that says "a little bit" is coded as a...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

We get mixed messages from Optum's support portal. Multiple Optum staff members might reply in one...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Optum has absolutely outstanding training opportunities across their learning community. Optum does...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

Optum has a knowledge deficit. The vendor doesn’t even know the potential they have with their...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

I don’t think that the issues are all on Optum; some of the blame is on our EMR vendor too, but we...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

It would be helpful to be able to do our own custom reporting so that we could pull meaningful data...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

Optum avoids charging us for every little thing, including upgrades.

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

We would not purchase the product again; other solutions out there may have better support for...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Sales and Contracting

Optum led us to believe things that were not true. Because we were misled, our coder and CDI team...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The product helps with the identification of diagnoses with the markers. It helps identify diagnoses...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

We are looking at the CDI opportunities with other vendors to see how they compare to Optum. If they...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The reporting capabilities are good within the executive dashboard. I am able to run productivity...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Chart reviews and documentation are pretty manual processes for us. We don't have a prioritization...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

There are periodic upgrades. Some of the upgrades recently have not been 100% well received by my...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We utilize the Optum product's automation as much as possible. There are very few pieces that are...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Occasionally, there is definitely a gap in response from Optum's support team.

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

When I came to this facility, I was dragging myself because they had Optum360 CDI 3D. I have seen a...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

We have our own IT team who is specifically dedicated to the Optum system to troubleshoot all of our...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Once in a while, there may be some captures of code that still need to be deleted or validated,...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We have outstanding tickets with Optum’s support people and we don't have the resolution or the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

The product doesn't fire markers correctly, and it doesn't read documentation correctly. We have had...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Our representative is very good. That person is very educational and keeps my team up-to-date. The...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

We have problems and barriers when it comes to integrating with our EMR. Integrating into the EMR’s...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I like Optum360 CDI 3D. It is easy to use and follow. The information that the product provides is...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Because of our EMR, we have a problem with Optum's prioritization of chart reviews and...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

I am not a big fan of Optum360 CDI 3D's markers, but that has to do with how I was originally...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I watch and pay attention to my codes. We have some inconsistency in that Optum360 CDI 3D supplies...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Optum's executive involvement is really good because we have a person that sits in on our meetings.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
Disruption in the Clinical Documentation Improvement Market
28 April 21    |   Mac Boyter
Time will tell how the resurgence of other vendors in the market will affect the old guard. The Clinical Documentation Improvement 2021 report dives into all the recent developments.



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​