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Optum360 CDI 3D Commentary
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Subject Expert
Connor Northrup
Associate Engagement Partner
KLAS Associate Engagement Partner - Connor Northrup
 

Commentary Summary

Performance details

Comment Type Breakout

Positive
Neutral
Negative
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User Commentary

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VP/Other Executive

The productivity model is there with Optum. Being fair and transparent is something I am going to...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Optum does address tickets in real time, but we do have some things that need improvement, such as...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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VP/Other Executive

We do not like Optum's product. It doesn't meet our needs. It is where we get all of our CDI...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

Optum can't do anything to improve their services for me or make me feel like I'm getting more...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

A key strength of the Optum360 CDI solution is its strong query generation support. The system...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

Optum360 CDI 3D is a standalone system that does not integrate with our EHR. Users must access both...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

The reporting capabilities in Optum360 CDI 3D are excellent; there is an incredible amount of data...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

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