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KLAS Research Director - Mac Boyter
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Mac Boyter

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VP/Other Executive

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Iodine Software is very, very involved with us. They would be really bad at their jobs if they...

Jan 2021
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VP/Other Executive

Relationship

The vendor's quality of staff is a problem. There was an individual from Iodine Software who was...

Jan 2021
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VP/Other Executive

Functionality and Upgrades

The first of our facilities that used AwareCDI did alright. Then, we expanded the solution, and...

Jan 2021
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VP/Other Executive

Future Outlook

I am sort of glad that I still have AwareCDI. I hope that my staff members will come back and say...

Jan 2021
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VP/Other Executive

Interfacing and Integration

Iodine Software needs to have a closer relationship with other vendors. They can't just sit...

Jan 2021
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Physician

Service and Support

The vendor has done a good job supporting us during the COVID-19 crisis. The vendor definitely seems...

Jan 2021
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Physician

Functionality and Upgrades

We have found pretty consistently that the vendor has done a really good job with chart reviews and...

Jan 2021
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Physician

Functionality and Upgrades

The vendor doesn't do frequent updates on the product. Or if there are frequent updates, they happen...

Jan 2021
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Physician

Functionality and Upgrades

The system is meeting all of our needs for prioritization. There are just a few things I would like...

Jan 2021
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Director

Implementation and Training

SmartList is very user friendly. We are all nurses by trade, so we are not computer people; we just...

Dec 2020
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Director

Functionality and Upgrades

Iodine Software acts as a vendor and a partner to us. They are always working to develop to meet our...

Dec 2020
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Director

Service and Support

Iodine Software has great customer service. They have a quick turnaround time with any questions and...

Dec 2020
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Director

Functionality and Upgrades

The drawback for Iodine Software is that their grouper is not the best grouper. I don’t think it has...

Dec 2020
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Director

Functionality and Upgrades

Iodine Software is more based in artificial intelligence. They have a product called Retrospect that...

Dec 2020
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Director

Service and Support

The customer service at Iodine Software is heads above our other vendor’s. Any time we have any...

Dec 2020
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Director

Implementation and Training

On the front end, Iodine Software makes implementation super easy in terms of getting ready to start...

Dec 2020
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Director

Functionality and Upgrades

We have contacted Iodine Software to get the data, and it is available to us. They are currently...

Dec 2020
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Director

Functionality and Upgrades

Iodine Software has a couple of products that tipped the scales in their favor. They have a product...

Dec 2020
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Analyst/Coordinator

Functionality and Upgrades

One thing that is limited that is probably no fault of Iodine Software's is their encoder. We can’t...

Nov 2020
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Analyst/Coordinator

Relationship

I am very happy with the product. I like that the vendor is very easy to deal with. They add things...

Nov 2020
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Analyst/Coordinator

Service and Support

I love that Iodine Software has great technical support. I never have to wait to get in touch with...

Nov 2020
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Manager

Relationship

Iodine Software is an up-and-coming company. They are innovating very quickly. They have a good...

Nov 2020
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Manager

Technology

I am impressed with how quickly the vendor responds to our technology enhancement requests. The...

Nov 2020
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Manager

Service and Support

Our users think the product is very intuitive. In addition to the innovation, one of the things I...

Nov 2020
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Manager

Functionality and Upgrades

The vendor is great, and I can’t think of much they can do to improve. The only thing I have been...

Nov 2020
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Manager

Service and Support

We have a regular standing call with Iodine Software. The call is often brief, and we discuss any...

Nov 2020
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Manager

Other Observations & Comments

The vendor has done some webinars in support of COVID-19, but there are some other things they could...

Nov 2020
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Manager

Future Outlook

The vendor is not part of our long-term plans. We have been really happy with the company, but we...

Nov 2020
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Director

Relationship

Iodine Software is good at keeping their promises. They are very upfront and transparent. One thing...

Jul 2020
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Director

Implementation and Training

I would give Iodine Software a high score for their upgrade implementations because we don’t do...

Jul 2020
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Director

Functionality and Upgrades

With Iodine Software, there are some things that we could work on a little bit. Since there is going...

Jul 2020
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Director

Service and Support

Iodine Software excels in support. They seem to be ahead a little bit in proactiveness. Iodine...

Jul 2020
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Manager

Functionality and Upgrades

Iodine Software is innovative with their technology and upgrades. With Iodine Software, when they...

Jul 2020
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Manager

Functionality and Upgrades

Iodine Software is really good about trying to compromise based on things like what our common...

Jul 2020
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Manager

Service and Support

We actually love Iodine Software. We have had them for several years, and things have been great so...

Jul 2020
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VP/Other Executive

Implementation and Training

We had an implementation, and I wish the vendor had tested the product a bit more. We did the...

Jul 2020
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VP/Other Executive

Implementation and Training

The vendor’s technology training is great. We developed our own training because we didn’t want to...

Jul 2020
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VP/Other Executive

Other Observations & Comments

We have put some things on the road map for the vendor, and we are still waiting for those things to...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

The coding module really allows us to quantify our work very well. I would tell the vendor to...

Jul 2020
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VP/Other Executive

Relationship

The support from the vendor is very good. We haven’t really needed very much support from the vendor...

Jul 2020
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Director

Functionality and Upgrades

There are some areas where I wish the product could do better. In another vendor's product, we can...

Apr 2020
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Director

Technology

The product does what the vendor said it was going to do. The vendor support is fantastic. Iodine...

Apr 2020
(0)
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Director

Service and Support

When something is broken or not working, the vendor fixes it almost immediately. Iodine Software is...

Apr 2020
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Analyst/Coordinator

Service and Support

When I tell Iodine Software repeatedly about something that is going wrong, it is still not fixed...

Mar 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Iodine Software keeps a lot of their promises, but they don’t follow up often. There have been a lot...

Mar 2020
(0)
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Analyst/Coordinator

Interfacing and Integration

SmartList is more integrated with what we are using it for, and it is good at supporting our...

Mar 2020
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Analyst/Coordinator

Lessons Learned

SmartList has a bit more of a learning curve, and it is not very accurate sometimes. It has good and...

Mar 2020
(0)
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Analyst/Coordinator

Relationship

We have seen the executives from Iodine Software.

Mar 2020
(0)
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Analyst/Coordinator

Service and Support

Iodine Software has an electronic help button. However, whenever I explain our concern, their...

Mar 2020
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Manager

Future Outlook

We are looking to replace several programs, and SmartList may be one of them. At this point, the...

Feb 2020
(0)
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Manager

Functionality and Upgrades

There is no other product like SmartList for prioritization, but the product doesn't have the...

Feb 2020
(0)
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Manager

Relationship

Iodine Software keeps all of their promises. They have a robust IT department. Other vendors can't...

Feb 2020
(0)
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Manager

Implementation and Training

Iodine Software's follow-up education is lacking after implementation. Iodine Software does monthly...

Feb 2020
(0)
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Manager

Functionality and Upgrades

Iodine Software has improved their program. I know what is in the cards for Iodine Software, and I...

Feb 2020
(0)
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Manager

Other Observations & Comments

Iodine Software started out as a very small company 10 years ago. They started with a case...

Feb 2020
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Manager

Future Outlook

We have gone through a lot of trouble to build the product. I would buy it again; it works very well....

Feb 2020
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