AwareCDI Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Product
Iodine Software has a really good product. However, since we have gotten the product, it has been...
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Operations
The quality of the vendor's implementation services is very good. We haven't had any implementation...
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Product
The vendor is not meeting our reporting needs. The vendor’s reporting structure is not very strong....
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Product
We have low satisfaction when it comes to reporting capability around the CMI. We have multiple care...
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Relationship, Operations
Iodine Software is responsive in terms of listening, but they are not responsive in terms of taking...
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Relationship
Iodine Software lags when it comes to problem solving. There is an opportunity for improvement with...
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Operations
The implementation with Iodine Software did not take terribly long; it was maybe about a couple of...
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Product
Overall, AwareCDI is a good tool but not a great tool; it is not even a very good tool. It...
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Culture
Iodine Software can be a bit too aggressive on the sales front. While we are telling them some of...
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Culture
Iodine Software's salespeople have changed a few times, and that is where we have subject matter...
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Relationship
For Iodine Software to improve within this space, they need to be more forthcoming. The vendor isn't...
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Operations
Iodine Software has bought additional products that used to be part of something else. I would like...
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Value
For the amount that we would pay in outsourcing if we had one or two internal people who were doing...
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Loyalty, Relationship, Product
Iodine Software isn't on Epic's preferred vendor list, so they are very dependent on clients telling...
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Loyalty
If I were rating Iodine Software three years ago, I would give them a better rating than I am today....
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Operations
Iodine Software is improving their training, and the way that their upgrades work seems to be pretty...
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Product
I think that AwareCDI works for a newer program, but we are very established, and we are pretty...
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Loyalty
AwareCDI does a good job of helping us meet our goals, but there is always room for improvement. We...
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Loyalty, Relationship, Product
The grouper could be a little better, but the vendor is making a lot of improvements to their...
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Loyalty, Relationship
I received feedback that my clinical documentation specialist team receives a lot of charts with...
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Product, Value
I would buy this product again because the query platform is outstanding. Our physicians love it....
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Loyalty, Product
In retrospect, I would like to see the ability to track APR-DRGs, not just MS-DRGs. We would have a...
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Product
The solution is a wonderful product, and we can tell that it was really designed with CDI in mind,...
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Operations
In terms of implementations, the vendor does a great job, although there were a couple of upgrades...
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Loyalty, Relationship, Product
We have had some issues with the product because the vendor has grown faster than their available...
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Relationship
When we submit heat tickets, we are often answered with a question rather than a response. And we...
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Relationship
There have been some major glitches. The vendor has done the best they can. Because they are so big,...
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Product
The vendor could do a bit more to build more algorithms to capture all the patient safety...
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Relationship, Value
Iodine Software always writes reports for us. They save them for us in our customer reports. They...
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Culture, Relationship
We have helped get the product to a point where it is working as promoted. It was a new product when...
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Product
Going from AwareCDI back to our EMR is a challenge, so integration is probably one of the lower...
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Relationship
I compliment the vendor on their responsiveness and the abilities of the people that we go to for...
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Loyalty, Product
As the solution exists today, the functionality meets all our needs. For what we need and what we...
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Loyalty, Product
Getting integrated with our EMR is the biggest issue now. The product is actually meant to function...
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Relationship, Operations
AwareCDI is pretty easy to use. There was one time when we had downtime. Other than that, the...
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Relationship
We see a lot of turnover at Iodine Software in our executive support. AwareCDI is an expensive...
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Relationship
Iodine Software keeps promises for the majority of things. We just converted our EHR, and Iodine...
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Operations, Product
We are utilizing one of Iodine Software's modules called Retrospect, which I don't think is fully...
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Product, Value
The amount of charts that we are able to query has significantly increased. I don't know if this is...
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Relationship, Product
Iodine Software’s technology for Concurrent is pretty top notch just with the AI technology of being...
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Value
The AwareCDI product is quite expensive. The vendor doesn't charge us for every little thing. They...
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Loyalty, Value
Iodine Software's primary selling point was their ability to prioritize cases for the CDI team by...
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Product
Retrospect is the newest module from Iodine Software. It needs some improvement in terms of how it...
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Relationship
AwareCDI is definitely more of a CDI-focused product than a coding-focused product compared to...
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Value
The charges have gotten a bit worse, but for the most part, Iodine Software does avoid charging for...
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Relationship, Product
I would like to make the prioritization more customizable in AwareCDI. Iodine Software can't really...
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Product, Value
I think I probably would buy AwareCDI again. However, Iodine Software has changed their grouper in...
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Loyalty, Product
Iodine Software is working on expanding AI into more diagnoses so that it will prioritize more...
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Relationship
Iodine Software is very responsive to any questions, and they are very knowledgeable about their...
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Relationship
Our customer service person changed, and they were awesome, but the new representative has done a...
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Product
One thing about AwareCDI is we have to go into our EHR and the solution separately; it would be nice...
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Relationship, Operations, Product
Iodine Software is a small company, and I appreciate small companies, but the vendor has grown very...
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Relationship
We have been involved with a higher-up of Iodine Software ever since we signed the contract, and we...
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Product
AwareCDI’s general medical and surgical adult population is very impressive in how it can...
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Operations, Product
Iodine Software has some other technologies out there other than just their standard concurrent...
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Product
Most facilities have a very strong focus on quality, whether it is Vizient quality or Healthgrades...
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Loyalty
When we bought Iodine Software, we wanted an enterprise tool that could be utilized for all our...
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Product
AwareCDI is one of the best prioritization tools on the market for the adult population, and if we...
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Product
We switched to AwareCDI for the technology and the natural language processing that prioritizes...
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Operations
I don't think the vendor spent enough time helping us redesign workflow priority for the go-live. I...
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Value
We are not seeing the financial benefit that Iodine Software suggested. We need to see a better...
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Relationship, Product
Iodine Software is very receptive. Their communication is very clear and concise. Additionally, the...
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Product
Iodine Software has their own coding software that comes with their package, and it is not good. It...
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Product
I believe that AwareCDI is the best product out there for CDI in terms of workflows. I feel like...
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Relationship
Iodine Software tries their best to deliver things, but no one keeps all of their promises. We have...
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Relationship
Iodine Software needs to know their capabilities. I know that the vendor is expanding things, but...
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Product
There are sometimes glitches in the system, and AwareCDI sometimes goes down. It is kind of everywhere....
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Relationship
With Iodine Software, I feel that there are a lot of hand-offs, but no one seems to see things as...
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Product
Iodine Software is our source of truth for finding opportunities. They have a good line of command....
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Relationship
AwareCDI could be more accurate. I don't think it is quite there yet. I would like to see the NLP...
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Relationship
Iodine Software very much attempts to understand what we need and what we want. They let us know...
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Product
AwareCDI has a lot of flexibility, but it prioritizes cases without intervention. We can go in and...
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Loyalty
We have changed our approach to CDI, and we are adopting a different way of running our team....
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Relationship
When I get on calls with Iodine Software, they are very open to hearing my feedback. We have regular...
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Product
The system has been good for us up to this point. It has done what we have expected it to do. We...
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Loyalty
There are some limitations to AI's applicability to CDI, so our plan is to move away from AwareCDI....
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Relationship
Iodine Software has great customer support. We are able to really drill down and find the...
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Culture
It would be nice if the vendor actually had an encoder, but that isn't even the realm that Iodine...
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Product
The system is for prioritization, and it is far above its competitors that we have looked at. But...
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Product
I would tell somebody that Iodine Software's system is the best selection in terms of work...
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Culture
The only thing that slightly gets under my skin is when we are on a call with Iodine Software, we...
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Operations
The product is just very intuitive and easy to use. We don't have to be a scholar to be able to...
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Product, Value
We have used the system for so long that it is hard to gauge where we are versus where we were. The...
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Relationship
We still get some accounts that are triggered to us that really shouldn't be, but the vendor is...
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Relationship, Product
As far as the vendor's reporting capability around the CDS and CMI goes, they have certainly tried...
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Relationship
When we ask for things that we would like the system to do, Iodine Software is very willing and will...
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Relationship, Product
As far as AwareCDI's prioritization of chart reviews and documentation goes, the vendor is very...
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Relationship, Operations
When we were going live, we met with some of Iodine Software's executives. I have access to multiple...
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Product, Value
As far as helping us with documentation accuracy and completeness goes, Iodine Software's system...
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Relationship, Product
After having worked with so many vendors, one thing that stands out about Iodine Software is that...
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Operations
We trained and went live at the same time, which was standard for Iodine Software at the time. I...
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Relationship, Product
We had a little trouble getting familiar with the TruCode grouper, but Iodine Software's team...
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Relationship
Iodine Software's support, follow-up, and communication have been outstanding. They have the best...
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Operations
Our CDI team has been extremely satisfied with Iodine Software's product, training, and support...
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Relationship, Operations
I would recommend giving Iodine Software the opportunity to come in and present their product and...
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Relationship, Operations
For the most part, Iodine Software is pretty responsive. During our go-live, our account success...
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Product
With AwareCDI, there could be some improvement in the rules when it comes to suggesting an...
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Product
My favorite thing about AwareCDI is the reporting. It has great reporting options and takes into...
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Loyalty, Product
The prioritization and condition models on AwareCDI could be improved. Adding more condition models...
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Product, Value
AwareCDI’s reporting capability around CDS productivity and collaboration is very good, and Iodine...
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Loyalty
We found AwareCDI to be very effective. In the beginning, Iodine Software rated cases, and we looked...
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Culture, Value
The downside to AwareCDI is that it is expensive. I felt that the previous CDI solution we had was...
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Operations
Iodine Software’s training was good. They trained all our nurses. They had regular meetings and a...
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Operations, Product
After the training, our users got pretty good at using AwareCDI. They understood how it worked. The...
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Product
AwareCDI is using machine learning with AI, which is the new hot area everywhere in medicine, and...
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Relationship
I have had a good experience with Iodine Software. They have been responsive. They produced what...
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Relationship
We have good relationships with the people at the vendor, but we have to know who to contact for the...
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Relationship
The timeliness of the support from Iodine Software could be better. They could also be clearer when...
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Operations
The ongoing training with Iodine Software is good. They have their educational pieces as well as...
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Relationship, Product
The product reliability in the last year has not been that great. I think Iodine Software has...
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Product
Iodine Software’s query program really helps with our physician engagement side. The interfaces that...
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Product
Our end users have a lot of feedback on the TruCode grouper in AwareCDI. They say that it is not...
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Product
AwareCDI provides a good agnostic view for the prioritization of a patient, and it provides the...
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Operations
We had an implementation with Iodine software, and I don’t think it was handled very well. I don’t...
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Product
I think Iodine Software’s prioritization of chart reviews and documentation is pretty good. I know...
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Operations, Product
The out-of-the-box reporting from Iodine Software doesn’t align with our reporting needs, but I can...
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Relationship
Iodine Software does keep their promises; they just keep them slowly.
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Relationship
Iodine Software is very good at making new products, but with any enhancements or changes to those...
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Product
Iodine Software’s clinical conditions need to be expanded and better refined so that they provide an...
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Product
AwareCDI is easy to use, and it has a simple interface for our frontline team. It is also pretty...
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Relationship, Product
AwareCDI has multiple subcomponents to it, and they are not all well integrated. Because of that,...
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Relationship, Product
We consistently receive feedback from our staff that the grouper in AwareCDI is subpar compared to...
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Relationship
The overall responsiveness has improved, but Iodine Software can still be a bit slow at times with...
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Operations
Iodine Software really doesn’t offer any ongoing training unless we request one-off assistance, and...
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Operations
The initial training for AwareCDI wasn't good. We got some other training that was better, but we...
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Culture, Operations
When we went with AwareCDI, we were told that the solution would be easy to implement. Somehow, we...
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Relationship
We have had some issues in AwareCDI, like cases that fall off our list and pop back up. That happens...
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Relationship, Product
My staff does not have a lot of trust in AwareCDI. There used to be things called constellations...
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Relationship
I like the people at Iodine Solutions. The people we work with try to help us, but our problems are...
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Value
We have a large number of facilities, and with what is out there from a functionality and...
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Relationship
Iodine Software keeps their promises most of the time. I have some concerns that as they get into...
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Loyalty, Product
AwareCDI, coupled with some other items, works well not only for clinical documentation integrity...
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Loyalty, Product
There is some opportunity for the prioritization and ranking piece of AwareCDI. It would add value...
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Loyalty, Relationship
We have regular meetings with Iodine Software, and they are very proactive. Iodine Software has also...
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Product, Value
With Aware CDI, I get the correct cases prioritized, and there is not a lot of empty time spent on...
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Relationship, Operations
Iodine Software’s team has been helpful from the very beginning of the launch. Compared to our last...
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Loyalty
After looking at Aware CDI, we selected Iodine Software for the prioritization functionality. It was...
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Loyalty, Product
Iodine Software does a wonderful job, and they are working on some tweaks for their prioritization...
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Operations
The vendor adjusts to our settings and puts the things in beta that we suggest. The vendor will also...
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Product
The product is super easy to use, and it does a really good job of meeting our needs. However, it...
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Product
The vendor is very good at delivering new technology that meets our needs. I am really satisfied...
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Relationship, Product
AwareCDI has allowed us to prioritize reviews. When it flags certain conditions too frequently, we...
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Loyalty, Relationship
In the past, Iodine Software's focus on CMI hasn't been great, but the vendor has been trying to...
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Relationship, Product
We rely on the vendor to prioritize cases, so we may not get a second look at some things. That can...
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Relationship, Product
I think that there is a unique opportunity for the vendor to bridge some of their teams. I like that...
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Product
Iodine Software could work on increasing the number of conditions that the system captures. They are...
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Product
AwareCDI is extremely manual, and it is hard to make any changes in it. We are using the solution...
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Product
AwareCDI is a good program for facilities that are starting a CDI program. It would be a great tool...
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Operations
The initial training for AwareCDI was very disjointed and all over the place, but the training got...
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Product
The one thing with AwareCDI is that it has AI going for it. That is a difference between AwareCDI...
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Relationship, Product
AwareCDI has a productivity report. We constantly get feedback on whatever we do. That is a very...
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Loyalty, Product
I haven't changed my satisfaction with the product. In the beginning, I was very excited. Now I have...
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Operations
Iodine Software did a good training. Initially, during training, executive involvement was really...
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Loyalty
We are leaving AwareCDI because the system didn't perform the way the vendor said it would. We never...
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Operations
Our implementation with Iodine Software was probably one of the most seamless implementations that...
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Relationship
Iodine Software's people are really great listeners, so when we work through questions with them,...
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Relationship, Operations, Product
We do regular updates on how the product is performing, and Iodine Software has really modified our...
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Product
Iodine Software's method of confirming the true value of their work from a finance lens is a little...
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Product
Iodine Software's tools work really well together, and I would think that that would be the same...
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