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KLAS Research Director - Mac Boyter
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User Commentary

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VP/Other Executive

Iodine Software will take feedback from my team if there is an issue, and we are prioritizing...

Apr 2021
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VP/Other Executive

Iodine Software is growing at an immense capacity, and they are hiring a lot of new people. These...

Apr 2021
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VP/Other Executive

The executives are involved in the beginning, and that is really cool, but they all vanish very quickly....

Apr 2021
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VP/Other Executive

We did end up selecting Iodine Software, and so far, that has been quite successful. However, from...

Apr 2021
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Manager

Iodine Software's interface and the tools they offer are really great. There are definitely some...

Apr 2021
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Manager

I was initially pretty disappointed with Iodine Software's customer service. Our client success...

Apr 2021
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Manager

We opted to stay with AwareCDI because other systems didn’t have the same features, and we really...

Apr 2021
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Manager

I don’t know that the solution was implemented quite the way that we needed to realize the benefits...

Apr 2021
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Manager

We have seen a huge ROI from using AwareCDI. We have seen both measurable financial and quality...

Apr 2021
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Manager

The vendor's customer service is phenomenal. When they say they are going to do something, they do...

Apr 2021
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Manager

AwareCDI completely changes how a CDI nurse specialist actually works. That is actually a recruiting...

Apr 2021
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Manager

The vendor does monthly maintenance on a weekend. They tell us how long it is going to be. In all...

Apr 2021
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Director

Iodine Software does not nickel-and-dime. We knew what the cost was going in, and they give us a lot...

Apr 2021
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Director

I normally don’t give people top-of-the-line scores, but Iodine Software is my favorite vendor. We...

Apr 2021
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Director

Iodine Software has some things in beta that I wish were not in beta. I wish that they were ready to...

Apr 2021
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Director

AwareCDI is a good program for a younger CDI program. But we are really struggling because the...

Apr 2021
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Director

New coding clinics and new guidelines aren't updated in AwareCDI. Iodine Software has a very limited...

Apr 2021
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Director

Iodine Software didn't keep their promises around the accuracy of the prioritization list for the...

Apr 2021
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Director

The vendor's implementation was very good. It was probably one of the smoothest implementations I...

Apr 2021
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Director

There has been a bit of a discrepancy regarding Iodine Software’s work model or even their mission...

Apr 2021
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Director

Iodine Software has no way of tracking issues based on health systems or clients. There is not a...

Apr 2021
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Director

We are not happy with Iodine Software, and we are still striving and hoping to achieve the product...

Apr 2021
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VP/Other Executive

Iodine Software has an excellent, customer-driven approach. Iodine Software won't promise something...

Apr 2021
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VP/Other Executive

The vendor absolutely keeps their promises. I have worked with the vendor at other organizations,...

Apr 2021
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VP/Other Executive

The vendor's phone and web support are great. There is a help button on the system. We just click...

Apr 2021
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VP/Other Executive

There are not a lot of products that I would give a top score to, but AwareCDI happens to be one...

Apr 2021
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VP/Other Executive

AwareCDI is great. It is absolutely part of our long-term plans. We recently renewed our contract....

Apr 2021
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Manager

The Iodine Software team is proactive, collaborative, and forward thinking. They are professional...

Apr 2021
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Director

Iodine Software is still evolving, like all relatively new vendors, in terms of responsiveness. Our...

Mar 2021
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Director

In terms of ease of use, Iodine Software has really developed a platform that does everything they...

Mar 2021
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Director

If we have an issue, Iodine Software is pretty good about jumping to fix it. They are good at...

Mar 2021
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Director

Once we attain a certain level of expertise with the vendor, they get fixated on views. I may exceed...

Mar 2021
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Director

I went into this product with a completely open mind, and I am the type of person that is always...

Mar 2021
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VP/Other Executive

Iodine Software is very, very involved with us. They would be really bad at their jobs if they...

Jan 2021
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VP/Other Executive

The vendor's quality of staff is a problem. There was an individual from Iodine Software who was...

Jan 2021
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VP/Other Executive

The first of our facilities that used AwareCDI did alright. Then, we expanded the solution, and...

Jan 2021
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VP/Other Executive

I am sort of glad that I still have AwareCDI. I hope that my staff members will come back and say...

Jan 2021
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VP/Other Executive

Iodine Software needs to have a closer relationship with other vendors. They can't just sit...

Jan 2021
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Physician

The vendor has done a good job supporting us during the COVID-19 crisis. The vendor definitely seems...

Jan 2021
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Physician

We have found pretty consistently that the vendor has done a really good job with chart reviews and...

Jan 2021
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Physician

The vendor doesn't do frequent updates on the product. Or if there are frequent updates, they happen...

Jan 2021
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Physician

The system is meeting all of our needs for prioritization. There are just a few things I would like...

Jan 2021
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Director

SmartList is very user friendly. We are all nurses by trade, so we are not computer people; we just...

Dec 2020
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Director

Iodine Software acts as a vendor and a partner to us. They are always working to develop to meet our...

Dec 2020
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Director

Iodine Software has great customer service. They have a quick turnaround time with any questions and...

Dec 2020
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Director

The drawback for Iodine Software is that their grouper is not the best grouper. I don’t think it has...

Dec 2020
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Director

Iodine Software is more based in artificial intelligence. They have a product called Retrospect that...

Dec 2020
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Director

The customer service at Iodine Software is heads above our other vendor’s. Any time we have any...

Dec 2020
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Director

On the front end, Iodine Software makes implementation super easy in terms of getting ready to start...

Dec 2020
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Director

We have contacted Iodine Software to get the data, and it is available to us. They are currently...

Dec 2020
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Director

Iodine Software has a couple of products that tipped the scales in their favor. They have a product...

Dec 2020
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Analyst/Coordinator

One thing that is limited that is probably no fault of Iodine Software's is their encoder. We can’t...

Nov 2020
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Analyst/Coordinator

I am very happy with the product. I like that the vendor is very easy to deal with. They add things...

Nov 2020
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Analyst/Coordinator

I love that Iodine Software has great technical support. I never have to wait to get in touch with...

Nov 2020
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Manager

Iodine Software is an up-and-coming company. They are innovating very quickly. They have a good...

Nov 2020
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Manager

I am impressed with how quickly the vendor responds to our technology enhancement requests. The...

Nov 2020
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Manager

Our users think the product is very intuitive. In addition to the innovation, one of the things I...

Nov 2020
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Manager

The vendor is great, and I can’t think of much they can do to improve. The only thing I have been...

Nov 2020
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Manager

We have a regular standing call with Iodine Software. The call is often brief, and we discuss any...

Nov 2020
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Manager

The vendor has done some webinars in support of COVID-19, but there are some other things they could...

Nov 2020
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Manager

The vendor is not part of our long-term plans. We have been really happy with the company, but we...

Nov 2020
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Director

Iodine Software is good at keeping their promises. They are very upfront and transparent. One thing...

Jul 2020
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Director

I would give Iodine Software a high score for their upgrade implementations because we don’t do...

Jul 2020
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Director

With Iodine Software, there are some things that we could work on a little bit. Since there is going...

Jul 2020
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Director

Iodine Software excels in support. They seem to be ahead a little bit in proactiveness. Iodine...

Jul 2020
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Manager

Iodine Software is innovative with their technology and upgrades. With Iodine Software, when they...

Jul 2020
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Manager

Iodine Software is really good about trying to compromise based on things like what our common...

Jul 2020
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Manager

We actually love Iodine Software. We have had them for several years, and things have been great so...

Jul 2020
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VP/Other Executive

We had an implementation, and I wish the vendor had tested the product a bit more. We did the...

Jul 2020
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VP/Other Executive

The vendor’s technology training is great. We developed our own training because we didn’t want to...

Jul 2020
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VP/Other Executive

We have put some things on the road map for the vendor, and we are still waiting for those things to...

Jul 2020
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VP/Other Executive

The coding module really allows us to quantify our work very well. I would tell the vendor to...

Jul 2020
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VP/Other Executive

The support from the vendor is very good. We haven’t really needed very much support from the vendor...

Jul 2020
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