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AwareCDI
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Mac Boyter
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KLAS Research Director - Mac Boyter
 
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Featured  Report

Clinical Documentation Improvement 2021: Who Excels With Both Technology and Relationships?
Clinical Documentation Improvement 2021:
Who Excels With Both Technology and Relationships?
February 2021
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User Commentary

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Director

Functionality and Upgrades

We were disappointed in the retrospect aspect of AwareCDI, so we ended up using something else...

Nov 2022
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Director

Service and Support

Some major developments have been delayed, and we haven't gotten a new timeline from Iodine...

Nov 2022
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Director

Implementation and Training

Sometimes Iodine Software has to back out of their updates. For the most part, the updates seem...

Nov 2022
||
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Director

Service and Support

We definitely have good outcomes with AwareCDI. We can see that our revenue has increased. We are...

Nov 2022
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Director

Functionality and Upgrades

We worked together with Iodine Software on the nurses' notes and worksheets, and that was a ton of...

Nov 2022
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Director

Service and Support

Iodine Software has a vision; they are just slow at working it out. They are not headed in the right...

Nov 2022
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Director

Implementation and Training

Iodine Software has ongoing training, and that is nice. There is something every month.

Nov 2022
||
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Director

Interfacing and Integration

Iodine Software made some gross assumptions that they shouldn't have with the integration. After we...

Nov 2022
||
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Director

Other Observations & Comments

Iodine Software’s support is good. The support team is responsive. There is a common theme that they...

Nov 2022
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VP/Other Executive

Future Outlook

Whether the product is in our long-term plans depends on some things. The market is becoming more...

Oct 2022
||
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VP/Other Executive

Functionality and Upgrades

By and large, we have the same product we had years ago with only minor internal updates, so I don’t...

Oct 2022
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VP/Other Executive

Technology

We like the prioritization cases in the product. The point of the software is to draw attention to...

Oct 2022
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VP/Other Executive

Sales and Contracting

The relationship between Iodine Software and our other vendor for the APR-DRG is below our...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

AwareCDI provides outstanding reports to physicians who aren’t responding to queries that are sent...

Sep 2022
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VP/Other Executive

Other Observations & Comments

I have recommended AwareCDI to several of my friends in the industry, and they use the product now...

Sep 2022
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VP/Other Executive

Service and Support

We have ongoing meetings with Iodine Software, and they explain the platform to our physicians. They...

Sep 2022
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Director

Relationship

We have very good leadership engagement from Iodine Software. They listen to any request, and they...

Sep 2022
||
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Director

Other Observations & Comments

One way the vendor could improve is by continuing with additional enhancements at a more rapid pace.

Sep 2022
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VP/Other Executive

Implementation and Training

There could be some improvement with the training from Iodine Software. There could be more targeted...

Sep 2022
||
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VP/Other Executive

Lessons Learned

When the vendor does audits, they are very good and have very high quality. The audits are...

Sep 2022
||
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VP/Other Executive

Functionality and Upgrades

The reconciliation piece is really hard, and that is partly because the vendor doesn't have computer...

Sep 2022
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VP/Other Executive

Relationship

The level of support we receive from Iodine Software is mainly based on who they assign us as our...

Sep 2022
||
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VP/Other Executive

ROI / Cost (care and feeding)

Iodine Software’s AI and the way they prioritize opportunities for query have been the reasons we...

Sep 2022
||
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VP/Other Executive

Functionality and Upgrades

AwareCDI’s reporting capabilities are great, and the productivity is wonderful. There is a lot of...

Sep 2022
||
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VP/Other Executive

Service and Support

There isn’t a lot of information about how the CDI nurses are collaborating with the coders and how...

Sep 2022
||
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VP/Other Executive

Relationship

The general support is really good from Iodine Software. We get very timely responses. Iodine...

Sep 2022
||
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VP/Other Executive

Future Outlook

Iodine Software is a vendor to watch out for in a good way. They are going to disrupt the market....

Sep 2022
||
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VP/Other Executive

Functionality and Upgrades

Iodine Software's system is a really good solution. Instead of the vendor reviewing random charts...

Sep 2022
||
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Manager

ROI / Cost (care and feeding)

AwareCDI gives our CDI nurses the tools that they need to prioritize cases and prevent reviews that...

Sep 2022
||
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Manager

Implementation and Training

The vendor's Teams training is okay, but a lot is lost when people can't interact with each other in...

Sep 2022
||
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Manager

Relationship

I appreciated that Iodine Software let us be decision makers on what we were comfortable with. If we...

Sep 2022
||
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Manager

Other Observations & Comments

We had some challenging decision points. Our conversations with the vendor could have gone quite...

Sep 2022
||
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VP/Other Executive

Interfacing and Integration

AwareCDI is looking at all of our accounts. We have been able to integrate the query software, and...

Aug 2022
||
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Director

Functionality and Upgrades

Iodine Software is expanding. We tried to add on the Forecast module, but we had all kinds of...

Aug 2022
||
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Director

Lessons Learned

Iodine Software keeps developing their product, and that is a good thing. I applaud the concept of...

Aug 2022
||
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Director

Relationship

We have had an extremely good experience with the Concurrent module, which prioritizes records for...

Aug 2022
||
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Manager

Win/Loss - Why they were selected (by current clients)

The product's selling point was that it would prioritize cases for us so that we didn't waste time....

Aug 2022
||
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Manager

Lessons Learned

We cannot customize the clinical criteria we use. If we could do that, that would be great.

Aug 2022
||
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Manager

Relationship

Our working relationship with the vendor is very friendly. In the beginning, we met weekly and could...

Aug 2022
||
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Manager

Lessons Learned

The vendor has a mobile app that allows people to send queries to physicians' cell phones, and the...

Aug 2022
||
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Director

Functionality and Upgrades

AwareCDI is excellent. We have moved a large portion of our CDI claims to AwareCDI, and it couldn’t...

Aug 2022
||
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Director

Implementation and Training

The implementation from Iodine Software was excellent. They were patient with us, and they are also...

Aug 2022
||
(0)
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Manager

Relationship

We are really liking Iodine Software as a vendor. We really appreciate their customer service, their...

Jul 2022
||
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Manager

Functionality and Upgrades

One thing we didn’t care for was that the vendor changed the document font in AwareCDI. The new font...

Jul 2022
||
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Manager

Functionality and Upgrades

There have been enhancements to certain functionalities and things in AwareCDI, particularly to the...

Jul 2022
||
(0)
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Manager

Functionality and Upgrades

We have had some issues with the forecasting tool. The system doesn’t really forecast a DRG; it...

Jul 2022
||
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Director

ROI / Cost (care and feeding)

Iodine Software has avoided charging for every little thing in the past, but they are starting to...

Jul 2022
||
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Director

Relationship

We have only had one issue that has really been a point of contention with Iodine Software, but the...

Jul 2022
||
(0)
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Director

Functionality and Upgrades

AwareCDI is the best and most innovative CDI product on the market. I am extremely satisfied with...

Jul 2022
||
(0)
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Director

Functionality and Upgrades

There is a bit of room for growth with Iodine Software’s prioritization for chart reviews and...

Jul 2022
||
(0)
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Director

Functionality and Upgrades

Overall, I am extremely satisfied with the product. It drives outcome measures for our ratings and...

Jul 2022
||
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VP/Other Executive

Relationship

We went with Iodine Software's solution because we know Iodine Software quite well. Iodine...

Jul 2022
||
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VP/Other Executive

Relationship

AwareCDI has more than paid for itself. We like Iodine Software's methods, and we get a great rate...

Jul 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

Iodine Software has more charts than anyone else in the CDI industry when it comes to figuring out...

Jul 2022
||
(0)
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VP/Other Executive

Relationship

Iodine Software listens to their customers' suggestions, and they deliver what their customers need....

Jul 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

AwareCDI is a cloud-based system, so the vendor handles its upgrades, and there is only one version...

Jul 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

Iodine Software's secret sauces are their lists and their AI engine. That engine tells the system's...

Jul 2022
||
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VP/Other Executive

Service and Support

Iodine Software's support is the best support that I have ever received from an IT vendor. The...

Jul 2022
||
(0)
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Director

Technology

We started looking at Iodine Software years before we finally went with them. We were able to see...

Jul 2022
||
(0)
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Director

Win/Loss - Why they were selected (by current clients)

A product like AwareCDI is only going to be as good as the data it gets. When we first started, we...

Jul 2022
||
(0)
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Director

Implementation and Training

Our implementation was awesome. The vendor worked with us to get the product out, get the interfaces...

Jul 2022
||
(0)
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Director

Relationship

Iodine Software is realistic in their promises. They don't promise things to us that they are still...

Jul 2022
||
(0)
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Director

Functionality and Upgrades

I wish that Iodine Software had a test environment. That is the one thing that always made me nervous....

Jul 2022
||
(0)
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Director

Functionality and Upgrades

Iodine Software is continuing to develop their product, and they are dabbling in new environments.

Jul 2022
||
(0)
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Director

Service and Support

The Iodine Software support has been wonderful. The vendor has a defined support model while we are...

Jul 2022
||
(0)
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Director

Functionality and Upgrades

Iodine Software has an excellent reporting tool. It is really good from a performance aspect, and I...

Jul 2022
||
(0)
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Director

ROI / Cost (care and feeding)

I have gotten a return on investment with Iodine Software's system, but the investment is high.

Jul 2022
||
(0)
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Manager

Functionality and Upgrades

Iodine Software told us that nearly every chart should have a query opportunity laid out for us very...

Jun 2022
||
(0)
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Manager

Lessons Learned

Iodine Software has acknowledged the improvement opportunities we have given them in a nice,...

Jun 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

I have felt like we are a beta site for Iodine Software, but it isn't like we have seen any benefit...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

The one positive we all agree on is that the platform basically creates the assignment for the staff...

Jun 2022
||
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Manager

Functionality and Upgrades

Our staff says that we have to check our work. They still do their full review and the normal...

Jun 2022
||
(0)
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Manager

Implementation and Training

Iodine Software always wants to give us more training. They think that is the answer to everything....

Jun 2022
||
(0)
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Manager

Service and Support

We have support from Iodine Software but only because there have been issues. Originally, we didn't...

Jun 2022
||
(0)
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Manager

Implementation and Training

I would not recommend implementing AwareCDI or any new platform at the beginning of a pandemic. The...

Jun 2022
||
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Manager

Relationship

What Iodine Software sold us isn't accurate. They told us not to hire new staff and then, with the...

Jun 2022
||
(0)
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Manager

Technology

Iodine Software is finding the areas where there are issues with the workflow, and they are finding...

Jun 2022
||
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Manager

Service and Support

The vendor's support team is on it. They are always available and are with us very quickly.

Jun 2022
||
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Director

ROI / Cost (care and feeding)

When we added Iodine Software's prioritization software, we saw an immediate improvement in our...

Jun 2022
||
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Director

Relationship

There are some things that the vendor has promised that haven't come to fruition yet, but the vendor...

Jun 2022
||
(0)
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Director

Interfacing and Integration

The product lacks an interface with our coding system, so the CDI team is working in one platform,...

Jun 2022
||
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Manager

Functionality and Upgrades

We would like a way to track collaboration with the coding team. The vendor has done a lot of work...

Jun 2022
||
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Manager

Relationship

My experience with Iodine Software's customer service is very dependent on who our representative...

Jun 2022
||
(0)
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Manager

Implementation and Training

We recently had an upgrade and implemented a new tool. Iodine Software was amazing. Their...

Jun 2022
||
(0)
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Manager

Interfacing and Integration

Iodine Software is definitely trying to make integration work. It seems like their software is able...

Jun 2022
||
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Manager

Functionality and Upgrades

For the most part, the system is pretty easy to navigate, but I do think that there are...

Jun 2022
||
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VP/Other Executive

ROI / Cost (care and feeding)

Iodine Software is doing well for us. Since the implementation of the product, the vendor has done...

Jun 2022
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VP/Other Executive

Relationship

Iodine Software did a great job of getting their foot in the door, finding out where we had needs,...

Jun 2022
||
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VP/Other Executive

ROI / Cost (care and feeding)

Iodine Software doesn't charge us for every little thing. They have been fantastic. I am not quite...

Jun 2022
||
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VP/Other Executive

ROI / Cost (care and feeding)

Iodine Software does not nickel-and-dime us. Any time we talk about some operational challenges that...

Jun 2022
||
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VP/Other Executive

Other Observations & Comments

Iodine Software needs to brand their product and think of their product beyond CDI. The idea of...

Jun 2022
||
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VP/Other Executive

Relationship

Iodine Software is an excellent vendor to work with and an excellent partner. We have a true sense...

Jun 2022
||
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VP/Other Executive

Relationship

The vendor has a good executive presence. To integrate a product like AwareCDI into an organization,...

Jun 2022
||
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VP/Other Executive

Relationship

I love working with Iodine Software. They are the best vendor I have worked with. They are very...

Jun 2022
||
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VP/Other Executive

Functionality and Upgrades

I have been working with Iodine Software for years now, and over the years, I have seen their model...

Jun 2022
||
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VP/Other Executive

Relationship

Iodine Software is delivering new technology, but they are not delivering it as fast as I want. I...

Jun 2022
||
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VP/Other Executive

Service and Support

Iodine Software doesn’t have 24-hour service and support, and they don't offer service on holidays...

Jun 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

We use the full platform, and it is good software. We like the AI engine and natural learning...

Jun 2022
||
(0)
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Manager

Relationship

We work together with Iodine Software to enhance the product and improve our workflows. Iodine...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

In moving to AwareCDI, we did lose a very robust education platform that our previous vendor...

Jun 2022
||
(0)
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Manager

Win/Loss - Why they were selected (by current clients)

AwareCDI is not fully automated. It is nice that Iodine Software allows customers to tweak that...

Jun 2022
||
(0)
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Manager

Relationship

Iodine Software sometimes fails to give updates on their updates, and that has some downstream...

Jun 2022
||
(0)
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Director

Functionality and Upgrades

AwareCDI is really intuitive, but with so much technology that caregivers have to access, making the...

Jun 2022
||
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Director

Technology

Iodine Software is extremely innovative and tuned in to the industry. They have a real understanding...

Jun 2022
||
(0)
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Director

Relationship

AwareCDI is amazing. It can take our data and look for opportunities, and that is an amazing thing....

May 2022
||
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Physician

Relationship

Things with Iodine Software are working well. For the most part, they are good at communicating...

Feb 2022
||
(0)
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Physician

Service and Support

Iodine Software has always had good customer service. The customer service people are easily...

Feb 2022
||
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Director

ROI / Cost (care and feeding)

Iodine Software's prioritization package is sophisticated. It has greatly exceeded my expectations....

Feb 2022
||
(0)
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Director

Relationship

Iodine Software has been more transparent because at one point I was so furious about one of their...

Feb 2022
||
(0)
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Director

Relationship

Iodine Software is customer focused. We can get someone on the phone, have discussions with their...

Feb 2022
||
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Director

Functionality and Upgrades

Iodine Software's forecast module isn't as good as advertised. It is very frustrating to try to get...

Feb 2022
||
(0)
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Director

Relationship

The vendor doesn't have a firm vision. When we have asked them to explain their vision for their...

Feb 2022
||
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Director

Service and Support

When we call the vendor's help desk, their support people will get back to us in a timely manner....

Feb 2022
||
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Director

Functionality and Upgrades

We are getting prioritization for our patients in the product. That is good. It can be hard to...

Feb 2022
||
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Director

Functionality and Upgrades

The solution's organizational workflow and some of its functionalities are a little backdated....

Feb 2022
||
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Director

Functionality and Upgrades

There are other types of tools that we want that aren't available in the system. AwareCDI gives us...

Feb 2022
||
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Director

Functionality and Upgrades

Iodine Software has created a way to break their prioritization so that we can get the cases that we...

Feb 2022
||
(0)
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Director

Sales and Contracting

Some of the items that the vendor pitched to us during our selection phase didn't come to fruition,...

Feb 2022
||
(0)
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Director

Implementation and Training

Iodine Software's ongoing training is much better than their initial training. I would hate to dock...

Feb 2022
||
(0)
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Director

Functionality and Upgrades

We haven't been able to get the predicted DRG over to the product. We also haven't been able to get...

Feb 2022
||
(0)
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Director

Functionality and Upgrades

AwareCDI is really solid. There is a lot of functionality in the system.

Feb 2022
||
(0)
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Director

Functionality and Upgrades

We are looking to potentially reduce some of the service types that we are having our CDI team look...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

Iodine Software is very forthright pretty much across the board on things like what condition models...

Feb 2022
||
(0)
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 or  to see details.

Director

Functionality and Upgrades

AwareCDI’s overall interface takes some getting used to. I am still orienting myself with the system...

Feb 2022
||
(0)
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 or  to see details.

Director

Relationship

The implementation team members we are working with at Iodine Software are the ones that did the...

Feb 2022
||
(0)
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 or  to see details.

Director

Implementation and Training

When it came to the implementation itself, Iodine Software could have done a better job of learning...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

I haven't used Iodine Software’s support people too many times, but when I have, they have been very...

Feb 2022
||
(0)
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 or  to see details.

Director

Relationship

We are in constant contact with the representatives from Iodine Software, and they really are very...

Feb 2022
||
(0)
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 or  to see details.

Director

ROI / Cost (care and feeding)

I haven't seen all the numbers for our ROI yet. Based on my observations and the metrics that I am...

Feb 2022
||
(0)
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 or  to see details.

Director

Service and Support

Iodine Software is continuing to grow their technology to meet the needs of the customer. They are...

Feb 2022
||
(0)
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 or  to see details.

Director

Future Outlook

We used to use the product with a different EMR, and based on the EMR that we have now, we have...

Feb 2022
||
(0)
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 or  to see details.

Director

Future Outlook

Iodine does have some things coming down the pipeline that will be really useful.

Feb 2022
||
(0)
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 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

The vendor does great at not charging for every little thing. There is no nickel-and-diming.

Jan 2022
||
(0)
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 or  to see details.

VP/Other Executive

Service and Support

The customer support people are really good. If we email them, they help us out. The education...

Jan 2022
||
(0)
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 or  to see details.

VP/Other Executive

Technology

The system works, and it is great. I don’t envision our organization making any material changes...

Jan 2022
||
(0)
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 or  to see details.

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