AwareCDI
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Subject Expert
Mac Boyter
Research Director
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User Commentary
Things with Iodine Software are working well. For the most part, they are good at communicating...
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Iodine Software has always had good customer service. The customer service people are easily...
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Iodine Software's prioritization package is sophisticated. It has greatly exceeded my expectations....
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Iodine Software has been more transparent because at one point I was so furious about one of their...
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Iodine Software is customer focused. We can get someone on the phone, have discussions with their...
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Iodine Software's forecast module isn't as good as advertised. It is very frustrating to try to get...
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The vendor doesn't have a firm vision. When we have asked them to explain their vision for their...
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When we call the vendor's help desk, their support people will get back to us in a timely manner....
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We are getting prioritization for our patients in the product. That is good. It can be hard to...
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The solution's organizational workflow and some of its functionalities are a little backdated....
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There are other types of tools that we want that aren't available in the system. AwareCDI gives us...
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Iodine Software has created a way to break their prioritization so that we can get the cases that we...
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Some of the items that the vendor pitched to us during our selection phase didn't come to fruition,...
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Iodine Software's ongoing training is much better than their initial training. I would hate to dock...
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We haven't been able to get the predicted DRG over to the product. We also haven't been able to get...
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AwareCDI is really solid. There is a lot of functionality in the system.
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We are looking to potentially reduce some of the service types that we are having our CDI team look...
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Iodine Software is very forthright pretty much across the board on things like what condition models...
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AwareCDI’s overall interface takes some getting used to. I am still orienting myself with the system...
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The implementation team members we are working with at Iodine Software are the ones that did the...
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When it came to the implementation itself, Iodine Software could have done a better job of learning...
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I haven't used Iodine Software’s support people too many times, but when I have, they have been very...
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We are in constant contact with the representatives from Iodine Software, and they really are very...
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I haven't seen all the numbers for our ROI yet. Based on my observations and the metrics that I am...
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Iodine Software is continuing to grow their technology to meet the needs of the customer. They are...
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We used to use the product with a different EMR, and based on the EMR that we have now, we have...
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Iodine does have some things coming down the pipeline that will be really useful.
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The vendor does great at not charging for every little thing. There is no nickel-and-diming.
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The customer support people are really good. If we email them, they help us out. The education...
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The system works, and it is great. I don’t envision our organization making any material changes...
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AwareCDI provides the patients that need to be looked at. Before, we just divided the hospital into...
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There is very little room for improvement in AwareCDI’s prioritization of chart reviews and...
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I would buy AwareCDI again. It is a much better option than what we were doing before.
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Iodine Software has offered additional training for individuals or for all the staff members...
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Some of the reporting in AwareCDI needs to be better. I would like to have more predefined reports...
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Our EMR is really old, so we have to work with it to get the information out. There are a couple of...
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Iodine Software is always working on new items within our software and updating it and making it...
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When we implemented AwareCDI, we went up slowly; we didn't go up all at once. That was really smart...
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I love the reports from the product. I can't say enough about the data that we obtain through...
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We were good before AwareCDI. We already had a well-established program, but we wanted to...
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I would like Iodine Software to continue to expand the scope of conditions that are in the logic. We...
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Iodine Software is one of the more responsive vendors that I have ever worked with. However, there...
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The quality of Iodine Software's training is good. There is a clinical person who works with us and...
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Over the last few years, we have had a few bumps in the road in terms of different things that we...
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In the past, we created a template that we wanted to use, and the vendor quickly submitted that and...
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We implemented a new module and ran into some trouble. The platform was not behaving the way we...
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Iodine Software finally got people working on an issue we had. Iodine Software pulled in the right...
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Another vendor of ours kept saying that they were going to do prioritization, but they didn't have...
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In terms of prioritization, we have seen an enormous ROI in finances and in quality metrics. Iodine...
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The product's integration with our EMR and coding software is excellent. Iodine Software has been a...
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I would choose AwareCDI again wholeheartedly. A long time ago, one of the vendor's sales individuals...
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The vendor has an extremely robust query application that we are exploring. It is something that has...
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I don't think that our staff members can work without the solution. The solution has been crucial to...
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When I started, I didn’t know anything about CDI. The organization said this was what we are going...
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With chart reviews and prioritization, we have little kinks here and there.
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Iodine Software's customer support and IT teams are wonderful. In other projects, if I have an...
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What is nice about Iodine Software is I know the right person to get connected with. With other...
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An executive from Iodine Software came to our place because they just wanted to ask us questions...
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We are on the most current version of the software, but we are in the process of trying to...
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We are keeping Iodine Software's solution for the long term. I always fight for Iodine Software....
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What I like about AwareCDI is it data mines in real time everything that we have, and all the...
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I love that I have a new CDI person right now. I called Iodine Software and talked to our CSM...
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Sometimes I think something is going to cost us additional money, and then Iodine Software says...
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Compared to what our CDI team was previously using, AwareCDI has really given them a place to focus...
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I want my Medicare population to bubble to the top of the worklist, and Iodine Software hasn't been...
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We meet with Iodine Software on a regular basis. They do an annual refresher training for my team,...
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Iodine Software has made some huge changes to their reporting, but there are still opportunities for...
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I wouldn't buy AwareCDI again. There are possibly other solutions that would be a better fit for my...
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AwareCDI is pretty specialized. It is less expensive than other systems. There aren't a lot of other...
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We had a lot of considerations, such as how efficient the system was, how it would affect our...
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For a solution to be successful, it needs to be user friendly, and AwareCDI is user friendly. The...
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The Iodine Software team never says no to us. They are always trying to help. They spend extra time...
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Iodine Software has a couple of new things they are working on, like record reconciliation. A couple...
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We are pretty confident that we are with the solution for the long haul. The vendor fits us into...
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The solution integrates with our EMR very well. There is a minimal lift. The vendor does a lot of...
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Iodine Software doesn't have an API grouper today, but they have signed a contract with 3M and are...
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Iodine Software's service is great. The team does a great job with escalation, and we get the...
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There were three things from Iodine Software that really helped us decide to choose them. The first...
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Iodine Software could improve their mobile platform. Almost no one has a CDI mobile platform, but...
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We have worked with Iodine Software quite a bit to get our search terminology to be similar to what...
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There have been a few instances for us where I haven't been able to really tell which executive does...
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I like the idea of AwareCDI. I like that the system helps identify potential conditions based on...
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I have a list of improvements that I want to see in AwareCDI. I would like to have the ability to...
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Iodine Software is always very receptive. They have worked to tweak how their AI engine identifies...
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The major difference between Iodine Software and another vendor we work with is that Iodine Software...
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AwareCDI seems to integrate well for the most part. The system doesn't receive any of the working...
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Iodine Software charges according to what is in our contract, but it seems like there is always an...
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When we selected AwareCDI, we needed something that would function properly, help us do our jobs...
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We have had our fair share of issues with Iodine Software. We still have to use another product to...
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The system doesn't have the capability to notify us of in-house mortalities. There is also some...
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The customer service from Iodine Software is excellent. And the onboarding software is excellent....
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Iodine Software could fix part of the workflow. We were on another product before, and then we went...
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Our previous vendor had a coder application in their product, and sometimes we need to still go back...
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To get the DRG, we have to code to the principal diagnosis and the CCs or MCCs. Our previous product...
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The product really helps capture the essence of the role of CDI and helps the CDI people maximize...
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It has been a pleasure to work with the vendor, and we even helped with a lot of growth early on by...
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I would definitely say that there is a learning curve just like there is with any technology. But I...
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I feel like the vendor has grown a lot in the last year, and some of the issues that we would have...
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I requested a very specific thing a long time ago. It is seemingly minor, but for some reason, the...
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If the choice were mine, I would still do an evaluation of what else was on the market every time...
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We haven't had Iodine Software do any training or implementations for us. We do our training...
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We use data from AwareCDI in a few departments. The solution has been very effective in connecting...
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Iodine Software is the best vendor that I have ever worked with. I talk to their executives...
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Iodine Software's support is excellent. They have been very good when we have asked for enhancements...
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Chart reviews and documentation are the top things that Iodine Software does. Some vendors focus on...
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When the vendor develops something, they fully test it. When they deploy it to us, it is a solid...
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We have been able to improve all of our key metrics by using AwareCDI. We have been able to get...
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When users think about Iodine Software's fees, they have to remember that the vendor uses a SaaS...
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In our first month of using AwareCDI, we saw an increase in ROI. We have definitely received our...
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To my knowledge, Iodine Software is the only vendor in the industry that provides machine learning...
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I have participated in several implementations throughout my career, and the implementation and...
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Right now, the solution still requires us to use other software as well. I don't think I could use...
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Iodine Software’s high-level executives have been present in several of our initial meetings and...
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Our coding team doesn’t have access to AwareCDI, but they do have access to our encoder. We have to...
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Iodine Software does a lot of good education and training. Iodine Software is very helpful with...
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AwareCDI automates prioritization. Staff no longer have to determine which account they should look...
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We chose Iodine Software because we needed help prioritizing the work for our CDI specialists. We...
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We have made a fair number of changes in the short time that we have had Iodine Software's solution,...
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Iodine Software could improve on pushing work with us back into our EMR. Doing work within our EMR...
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Iodine Software runs an 8-to-5 operation, and that slowed things down in terms of support, but they...
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I would like the vendor to have more staff. Sometimes when we have requests, it seems like the...
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Iodine Software doesn't avoid charging us for every little thing, but they are better at not...
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