AwareCDI Commentary
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Subject Expert
Connor Northrup
Associate Engagement Partner
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User Commentary
Operations
With training, Iodine Software came on-site as much as we needed them to. We had several training...
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Product
We have been having problems with Iodine Software's encoder. It doesn't do the things that we need...
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Value
There's a little wiggle room where Iodine Software likes to nickel-and-dime us to death on our contracts....
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Product
There should be a lot more reporting capabilities in AwareCDI. The solution is like a Lincoln...
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Relationship
There are a lot of things that Iodine Software has out of the door when it comes to productivity,...
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Relationship
We treat Iodine Software like a partner and not a vendor, and they do the same with us. We're not...
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Loyalty
We overwhelmingly chose Iodine Software because of the way that the tool actually utilizes AI to...
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Relationship, Product
Iodine Software has a good thing going with their query platform. Those who engage with it have...
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Relationship
Iodine Software spends a lot of time and effort on new products, and their standard products do not...
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Operations
Iodine Software does not do a lot of on-site training. They have improved their training platform....
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Relationship
Our CSM from Iodine Software has done a great job. They tend to silo communication, though. What...
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Relationship
Recently, we have had to submit more support tickets and escalate more issues to Iodine Software. I...
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Relationship
Iodine Software’s customer support, for the most part, is good. I do not have to escalate as many...
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Relationship
Iodine Software uses their own best practices to determine productivity and collaboration, so they...
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Relationship, Operations
I love Iodine Software. They do a symposium every year where they show all the different things that...
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Value
Our return on an investment with Iodine Software is crazy high. We get a lot of quality outcome...
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Loyalty, Relationship
We haven't seen any impact yet from Waystar acquiring Iodine Software. Their road mapping is...
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Operations
Iodine Software's training is exceptional. They provide user guides for when users are first...
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Relationship
Our partnership with Iodine Software has been great. They listen to our feedback and have changed...
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Relationship
Iodine Software has an internal support ticketing system where we can submit tickets directly to...
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Operations, Product
We implemented AwareCDI a while ago, but we do take Iodine Software’s updates every month. Those...
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Relationship
Once we get into the escalation component with Iodine Software from an IT perspective, it works. I...
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Product
I do think that one of Iodine Software’s deficits is their financial reporting, which would be in...
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Loyalty, Relationship
Iodine Software was acquired by Waystar, and they are telling us that they are going to put more...
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Product
There are holes in AwareCDI, but overall, it is a good prioritization system that works as Iodine...
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Relationship
Iodine Software does not keep all of their promises in their developmental timelines; there is some...
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Operations
We don't have ongoing training. Although Iodine Software offered, we declined. However, their...
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Product
Iodine Software does integrate into our EHR for the expected DRGs. However, we still have issues...
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Relationship
Sometimes it can take a little while to get somewhere with Iodine Software’s support team. Sometimes...
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Relationship
Overall, things with Iodine Software have been going well. They seem a little stagnant in their...
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Product
The doctors picked up AwareCDI pretty well. We had to do some handholding with some of the...
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Operations
I don't think we got much training on AwareCDI after the initial training. However, we understood...
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Product
The doctors would like a little more connectivity between the solution and our EHR. They have voiced...
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Operations, Product
Iodine Software has a lot of opportunities to improve and tweak little things in their product. For...
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Relationship, Operations, Product
We really have not had a lot of strong upgrades recently. I feel like those are really falling off....
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Product
Iodine Software needs to improve the issues we are having with the case mix indexes. We have...
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Loyalty, Product
AI is quickly improving, and I am concerned about the level of investment Iodine Software is...
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Product
The biggest strength AwareCDI has is the prioritization tool. If a department is short-staffed or...
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Relationship
We have a success manager who we work with, and we meet with them very regularly. We are also able...
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Relationship, Value
Iodine Software has been attentive to our requests, and we have gotten solid results with AwareCDI....
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Relationship
Our Iodine Software customer service representative is fantastic. It is almost like they are part of...
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Product
We would like to see AwareCDI integrated into our EHR so that we don't have to use a third-party...
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Value
AwareCDI is extremely expensive, so I would love to see a slightly cheaper price. We receive our...
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Loyalty, Product
We no longer have AwareCDI. It just wasn't working for us. We felt like it wasn't always suggesting...
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Culture, Operations
We talked to Iodine Software a lot about how their product wasn't working for us, but there was...
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Loyalty, Product
AwareCDI didn't meet hardly any of our needs. I would not buy AwareCDI again. It didn't work for us....
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Loyalty, Product
AwareCDI was more intuitive than our current vendor’s program. It interfaced well with our EHR. The...
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Operations
Iodine Software’s implementation was pretty smooth. The vendor's support was pretty good. I met with...
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Product
I would tell others that if they have a CDI program that is mature and established, AwareCDI won't...
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Product
It seems crazy and inefficient to have such a big platform, like AwareCDI's, and say that they can't...
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Relationship, Product
AwareCDI has a lot of issues with being able to accurately report what CDS is doing in the system....
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Product
AwareCDI is a good product, but it is a very structured product that doesn't allow for a lot of...
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Operations
Iodine Software recently did a retraining on some of their condition models for their AI models, but...
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Culture
Iodine Software’s sales pitch is that they are going to get us in the right record at the right time...
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Loyalty, Value
It is unclear whether AwareCDI is part of our long-term plans because of the recent merger. We don’t...
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Product
AwareCDI doesn’t meet all of our needs. For one of our patient populations, the prioritization rate...
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Loyalty, Product
One of the defects within AwareCDI is its automatic-assignment functionality. It is built into the...
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Relationship, Product
We asked Iodine Software for an update recently for something very simple and basic. They did that,...
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Product
When we look at the AwareCDI prioritization, there are standard priority factors built into the...
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Value
Our ROI and query rates have definitely increased as we have used AwareCDI. That improvement has...
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Relationship
Iodine Software's executives are at our meetings. As part of our day-to-day work, I work with the...
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Relationship
Iodine Software works with our EHR when we have a problem, and we have actually had them help us...
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Relationship, Operations
Iodine Software contacted us about getting our team assigned to their academy courses and some...
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Relationship, Product
Any pain points we have with AwareCDI are not Iodine Software's issues. We are just working in two...
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Relationship, Product
We have had to go outside of AwareCDI to get what the vendor calls physician nudges. That is where...
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Relationship
AwareCDI's prioritization of chart reviews and documents doesn't cover everything. The system can...
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Value
Iodine Software charges for everything. They look to us to partner with them when they have a new...
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Operations
Iodine Software has an academy for training. That is really good. Iodine Software is trying to be...
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Product
The system's prioritization is good, but I would also like to add improvements. I would like to see...
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Product
AwareCDI is a perfect tool for CDI because it is mainly clinical. It is able to dig in and bring...
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Product
The pain point we have is that AwareCDI is not a coding software like Solventum's system or 3M's...
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Relationship
When it comes to Iodine Software keeping their promises, we want something. It isn't like the vendor...
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Product
Iodine Software could work on improving the condition models that they have. It would be helpful if...
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Relationship
The vendor has very good executive involvement, and their people are great to work with on all...
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Operations
Right now, AwareCDI only integrates with our EMR. We don't currently have an integration built from...
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Operations, Product
About 99.9% of the time, the system is available, unless the vendor has a planned, scheduled...
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Operations, Product
Overall, Iodine Software's tool is very intuitive and user freindly. It is easy to use, but I wish...
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Culture
Iodine Software keeps their promises with a caveat. There was one piece of functionality that they...
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Loyalty
AwareCDI isn't part of our long-term plans. That isn't because we don't want it. Our organization is...
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Relationship, Product
One of the things with Iodine Software is that they weren't designed to be for quality. Iodine...
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Operations, Product
The whole way that the system prioritizes things is going very well. I like the way it gives us...
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Relationship, Product
Over the years, we have had multiple product-enhancement requests put in with our ideas to make the...
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Relationship
I wonder if it might help to have client-specific support techs. That way, there would be client...
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Relationship
We have had multiple issues where we have had to put in support tickets and, for example, say a...
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Product, Value
AwareCDI has significantly increased our query rate, and I assume that is because of their...
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Product
The reporting in AwareCDI, for the most part, is outstanding. Prior to using the system, we couldn't...
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Product
Iodine Software could add some more procedure condition models and also fine-tune their condition...
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Operations
The ongoing training and education from Iodine Software are good. They created Iodine Academy, and...
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Product
Iodine Software has some interesting up-and-coming things. They are talking about expanding...
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Relationship, Operations
We had significant struggles with the product not working correctly. We had multiple workarounds,...
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Product
We have software that is far above what Iodine Software has. It has automatically suggested codes...
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Product
AwareCDI needs a lot of improvement in various places. It needs to include different algorithms for...
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Commentary Summary
Comment Type Breakout