AwareCDI Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Operations
The initial training for AwareCDI wasn't good. We got some other training that was better, but we...
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Culture, Operations
When we went with AwareCDI, we were told that the solution would be easy to implement. Somehow, we...
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Relationship
We have had some issues in AwareCDI, like cases that fall off our list and pop back up. That happens...
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Relationship, Product
My staff does not have a lot of trust in AwareCDI. There used to be things called constellations...
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Relationship
I like the people at Iodine Solutions. The people we work with try to help us, but our problems are...
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Value
We have a large number of facilities, and with what is out there from a functionality and...
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Relationship
Iodine Software keeps their promises most of the time. I have some concerns that as they get into...
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Loyalty, Product
AwareCDI, coupled with some other items, works well not only for clinical documentation integrity...
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Loyalty, Product
There is some opportunity for the prioritization and ranking piece of AwareCDI. It would add value...
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Loyalty, Relationship
We have regular meetings with Iodine Software, and they are very proactive. Iodine Software has also...
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Product, Value
With Aware CDI, I get the correct cases prioritized, and there is not a lot of empty time spent on...
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Relationship, Operations
Iodine Software’s team has been helpful from the very beginning of the launch. Compared to our last...
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Loyalty
After looking at Aware CDI, we selected Iodine Software for the prioritization functionality. It was...
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Loyalty, Product
Iodine Software does a wonderful job, and they are working on some tweaks for their prioritization...
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Operations
The vendor adjusts to our settings and puts the things in beta that we suggest. The vendor will also...
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Product
The product is super easy to use, and it does a really good job of meeting our needs. However, it...
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Product
The vendor is very good at delivering new technology that meets our needs. I am really satisfied...
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Relationship, Product
AwareCDI has allowed us to prioritize reviews. When it flags certain conditions too frequently, we...
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Loyalty, Relationship
In the past, Iodine Software's focus on CMI hasn't been great, but the vendor has been trying to...
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Relationship, Product
We rely on the vendor to prioritize cases, so we may not get a second look at some things. That can...
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Relationship, Product
I think that there is a unique opportunity for the vendor to bridge some of their teams. I like that...
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Product
Iodine Software could work on increasing the number of conditions that the system captures. They are...
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Product
AwareCDI is extremely manual, and it is hard to make any changes in it. We are using the solution...
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Product
AwareCDI is a good program for facilities that are starting a CDI program. It would be a great tool...
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Operations
The initial training for AwareCDI was very disjointed and all over the place, but the training got...
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Product
The one thing with AwareCDI is that it has AI going for it. That is a difference between AwareCDI...
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Relationship, Product
AwareCDI has a productivity report. We constantly get feedback on whatever we do. That is a very...
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Loyalty, Product
I haven't changed my satisfaction with the product. In the beginning, I was very excited. Now I have...
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Operations
Iodine Software did a good training. Initially, during training, executive involvement was really...
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Loyalty
We are leaving AwareCDI because the system didn't perform the way the vendor said it would. We never...
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Operations
Our implementation with Iodine Software was probably one of the most seamless implementations that...
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Relationship
Iodine Software's people are really great listeners, so when we work through questions with them,...
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Relationship, Operations, Product
We do regular updates on how the product is performing, and Iodine Software has really modified our...
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Product
Iodine Software's method of confirming the true value of their work from a finance lens is a little...
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Product
Iodine Software's tools work really well together, and I would think that that would be the same...
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Product
There are a lot of issues with the product’s reporting. The predictable DRGs are way off. The system...
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Product
The product is a simple tool; I haven't heard any concerns. There are a lot of questions and some...
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Loyalty, Value
Iodine Software has been trying to roll off all the clients to AwareCDI, which is a much more...
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Product
Our physicians have expressed concerns with the average length-of-stay report being totally off....
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Loyalty, Relationship
Iodine Software didn’t align with our core values. We believe healthcare is an ever-changing world,...
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Value
We had to invest additional IT costs to even have some interfaces to our system. The interfaces...
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Value
Iodine Software will claim that their CMI variance from A to B times a certain base rate amount is...
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Product, Value
AwareCDI’s prioritization piece by itself works well, and it has a lot of value for new customers....
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Loyalty
As a company, we are going to remain flexible to the extent that we can. If a new product enters the...
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Product
My favorite thing about the software is the query tool, Interact, which is part of the AwareCDI...
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Relationship
Initially, some of the team members who worked at Iodine Software were very collaborative, and the...
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Value
The cost of AwareCDI doesn’t go down, and the number of new developments doesn’t necessarily drive...
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Product
AwareCDI tends to run as expected. It is up relatively all the time. There is no risk of downtime....
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Relationship
Iodine Software has good support. We get a real person who actually wants to solve our problems....
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Operations
Iodine Software does a pretty good job of training when there is a new clinical model and rolling...
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Product
When I think about AwareCDI’s functionality, the product works as promoted. "As promoted" is the key...
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Product
In terms of interoperability, I think of our APR-DRG grouper. That product is very narrow in scope,...
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Relationship
I don't know whether I can come up with a specific example of Iodine Software being proactive, but...
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Loyalty, Relationship, Value
Iodine Software has super cool products, but we are not using them. They have a good vision of where...
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Relationship, Product
With mortality reviews, I feel like we are doing things on our own. Iodine Software is not quite...
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Product
It is sometimes difficult for us to get exactly what we need out of the tool. I can't even do some...
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Culture, Value
The vendor has a high-pressure environment for selling us on the tool, even though the tool hasn't...
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Product
The reporting is great with clinical documentation specialist productivity and collaboration, but...
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Operations
We had a training recently, and it didn't go as smoothly as I wanted it to. After what we discussed...
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Culture
When we first got the product, Iodine Software was helpful, but after the contract was signed and...
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Product
With the integration with our EMR, there are always things. We have brought up an issue regarding...
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Loyalty, Value
As somebody who has used some pretty glitchy products, I don't find AwareCDI super glitchy. It is a...
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Relationship
As soon as I hear from my staff about a problem or issue, I forward it to Iodine Software, but there...
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Value
There are certainly opportunities to make the tool better. I am buying the system so that I don't...
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Loyalty, Product
The vendor could offer a bit more transparency. The tool will point us toward certain records, but...
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Loyalty, Product
The vendor's greatest strength is novelty. When they came out with some things a few years ago,...
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Culture
If it were my decision to make, I would buy AwareCDI again. At every corner and intersection, Iodine...
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Value
Iodine Software overpromised on the original forecasted ROI. I don't think that their forecast was...
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Loyalty, Product
Iodine Software's solution isn't a physician-facing solution. Indirectly, the solution impacts the...
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Product
AwareCDI is designed to help us prioritize cases that have documentation gaps. However, there are...
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Relationship
Iodine Software has a lot of aspirations. They try to say that they do a lot, but actually doing...
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Product
There was a point when it seemed that something was breaking in the solution every few weeks. The...
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Relationship
It would be beneficial for Iodine Software to find a way to do some kind of check-in with some of...
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Relationship, Product
We need additional data lines that have connections to Iodine Software. That is a request that has...
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Relationship
We frequently touch base with Iodine Software, but that always ends up being us telling them what...
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Loyalty, Relationship
Iodine Software has had a lot of turnover, and they have also had a lot of growth in terms of...
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Product
The biggest things we like about AwareCDI are the smart lists, the prioritization level loads, and...
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Culture
There is no proactivity from Iodine Software. They want to sell me things, and I had colleagues at...
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Culture, Value
I have a very favorable contract with Iodine Software; I know that from talking to other clinical...
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Loyalty, Value
I recommend AwareCDI with the caveat that the prioritization piece is great, but Forecast is not. It...
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Operations
We took training in-house for AwareCDI. We didn't actually like how the people were presenting...
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Product
There is a tab for documentation opportunities, and those opportunities are put into what the vendor...
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Relationship
The vendor seems like they are always looking for what they can do better, what they can change, and...
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Relationship
The vendor’s support team is always available. The vendor has really strong customer service. I...
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Culture
If another healthcare organization were looking at Iodine Software, I would recommend Iodine...
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Product
The vendor can always make improvements to their reporting capability, but Iodine Software does have...
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Relationship, Operations
We had a rocky road starting out with Iodine Software. The vendor didn’t communicate with us as much...
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Product
With regard to the vendor’s prioritization of chart reviews and documentation, I do like the...
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Value
Our CDI team likes using AwareCDI. It has made work a lot more efficient for them. AwareCDI is quite...
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Relationship, Product
There are a couple of things Iodine Software has been unable to provide for us from a data...
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Relationship, Product
AwareCDI has done a good job adding conditions, yet there is always room for improvement. We are...
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Product
Iodine Software really likes to push their product as an operating platform for our CDI program....
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Relationship, Product
With regard to prioritization, we have only been on the product for a little while, so it might be a...
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Relationship
We had a recent incident where AwareCDI was having an issue, and the vendor was quick to get on it...
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Relationship
We meet with Iodine Software frequently, so whenever we have our scheduled calls to go over our...
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Operations
I was satisfied with our go-live process for AwareCDI. I don’t think we hit any snags when we...
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Loyalty
Before AwareCDI, our CDI program was already going reasonably well, so we didn’t need Iodine...
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Relationship
Iodine Software’s customer service has always been fantastic. Their prioritization tool is up there....
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Product
We would like to see AwareCDI improve in interoperability. We have identified some cases that should...
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Relationship
We see the vendor’s executives whenever we have evaluations, and if something comes up, they are...
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Loyalty, Relationship
Iodine Software is great at showing us what they are working on. Recently they did a demo for me on...
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Relationship
Iodine Software’s tool for us to submit tickets is very user friendly. The turnaround time with the...
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Product
I have been through all the different CDI solutions, and I have done the work for years. It took a...
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Relationship, Operations, Product
Iodine Software gives us so much data, and they can do so much with it. We are still figuring out...
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Relationship
I have someone from the vendor who is specifically assigned to help me. We don’t have to call,...
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Product
We have a lot of inpatient admissions every month, and the product goes through every patient every...
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Product
I’m a physician, and I deal with physicians, and in my many years, no one has been excited about...
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Loyalty, Relationship
AwareCDI is better than competing solutions in the long term because it is continuing to improve by...
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Product
There were some things about the product I didn’t understand correctly. AwareCDI is software;...
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Relationship
We meet with Iodine Software continuously to talk about what we need and where we want to move our...
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Product
AwareCDI’s reporting capability is user friendly, and any additional reports that I need to drill...
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Loyalty, Relationship
There is room for improvement with some of the condition models specific to pediatrics, but the...
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Value
Iodine Software has a great prioritization tool that is both user friendly and reliable. It has...
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Relationship
I do love the collaboration with the executive team at Iodine Software, their client managers, and...
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Loyalty
The vendor said that they were going to integrate another coding software solution into AwareCDI,...
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Relationship, Operations
In the beginning, we had an organizational mentor from the vendor working with us. They were at all...
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Value
The vendor has helped us with some outcomes, but the outcomes haven’t been quite what we had hoped...
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Product
I like the product. It is very user friendly. When it comes to the ease of use for the end users, we...
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Product
I use a lot of reporting out of the product. The system helps me report out to facilities. It could...
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Relationship, Operations, Product
If Iodine Software could provide some better workflows since they have worked with so many...
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Relationship, Product
One of Iodine Software’s strengths is their level of adaptation over time. Since we started with the...
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Product
A downfall that we had with Iodine Software is that when we first started, the system didn’t work...
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Relationship
We had some issues with Iodine Software’s prioritization in the beginning, but the vendor has since...
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Relationship
Iodine Software doesn’t overproject or overpromise anything. When we ask for something, the vendor...
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Relationship
The vendor’s support is excellent. We work with various systems, and the vendor works with what we...
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Operations, Product
We haven't found AwareCDI to be user friendly. Its reports are a bit disjointed. They aren't easy to...
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Product
The vendor promotes the system as a prioritization tool that can help with staffing coverage, and...
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Operations
The vendor's implementations are very different. AwareCDI is a very clinical system, and sometimes...
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Relationship, Product
The system has regular slowness and downtime. The vendor is slow to deliver new technology. They can...
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Relationship
The vendor's people are empowered to help us, but they don't follow through on things. To be really...
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Product
Things are becoming more sophisticated with AI. We have case management people, and they are working...
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Relationship
The vendor has been good, and they have engaged with us since the beginning.
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Product
One recommendation I would make to those looking at AwareCDI would be to really pay attention to the...
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Product
We came from a product that was like a Porche, and AwareCDI is like a Pinto. We were on a really...
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Product
Sometimes the issue is with the horse, but sometimes it is with the jockey. I understand that we...
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Product
One thing we would like the vendor to consider in order to make the tool less invasive and better...
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Product
Sometimes, there are data feed issues between our EHR and AwareCDI. The vendor will save my case...
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Operations
The vendor is very responsive to training. If they do something new, they are willing to get on with...
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Relationship
The vendor is very supportive of our initiatives that need to be done through the software. The...
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Relationship
Iodine Software has been very receptive to anything that we have asked them to do. We told them what...
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Relationship, Product
AwareCDI is easy. I don't know whether everybody would say that, but I think it is. Some people...
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Loyalty, Product
Quality measures are the new thing right now in healthcare, so the vendor should expand the quality...
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Product
The vendor has an opportunity to improve the reporting functionality. There is a lot of expectation...
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Relationship
AwareCDI is really good at selling, but when things break, there is some opportunity for support....
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Product
AwareCDI’s strength is the technology. It augments our productivity by allowing us to prioritize...
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Value
I always think everything is overpriced, but we have a pretty good ROI for AwareCDI. The vendor is...
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Product, Value
What AwareCDI is doing well is that the cases that are prioritized do have a higher percentage of...
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Loyalty
Iodine Software continues to remain very competitive. Their AI and their algorithms are very strong....
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Relationship, Value
If we ever want to make changes to the system Iodine Software lets us know when they are going to be...
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Relationship
With the time zone that we are in, if we have a ticket submitted, it takes a little longer to...
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Product
It has been relatively easy to work with AwareCDI and our EMR; we haven’t had to get involved with...
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Relationship
Iodine Software is mostly a technology vendor, but I read that they have acquired a company to...
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Product
I feel like the system is missing some reporting capabilities. When users try to dig into the...
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Product
When it comes to documentation, there are a lot of times when users will see false positives. The...
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Relationship
Our Iodine Software support person is pretty responsive. They get on top of things pretty quickly,...
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Operations
Our implementation of AwareCDI was pretty painless. The vendor is constantly trying to update their...
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Operations
When we have new hires, Iodine Software will give them the exact same training that they gave the...
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Product, Value
AwareCDI gives us some opportunities to find additional dollars and avoid some negative quality...
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Product
The biggest thing holding us back is that the system finds false positives. It would be nice if some...
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Product
Physician satisfaction hasn't changed since implementing AwareCDI; we use other things. AwareCDI is...
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Product, Value
If we are in a staffing shortage and our AwareCDI requirements don't require us to see everybody,...
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Operations, Product
Once we learned how to use AwareCDI, it was not a complicated system. The team and I can get in...
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Product
AwareCDI doesn't quite fit with what we want, but we have it, and Iodine Software is trying....
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Product
AwareCDI doesn't work with another product of ours. We have to copy and paste things over, and that...
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Relationship
AwareCDI has potential. Iodine Software's stakeholders, associates, employees, strategic team, and...
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Product
AwareCDI's reports aren't as friendly as we expected them to be. It took a while for our users to...
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Relationship
Iodine Software says that AwareCDI will prioritize our cases, and it does. And if we feel like it...
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Value
AwareCDI is in no way a cheap product, but other vendors can be a real pain with nickel-and-diming....
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Product
Iodine Software’s reporting is extremely easy to use and customize within their portal, and from a...
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Operations, Value
Iodine Software's best practice workflow is to switch toward a facility-driven model, and that was...
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Culture, Product
The product's reporting capabilities give end users a lot of options. End users need to be versed in...
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Product, Value
We have seen improvements to what our staff members can do just by changing the software that we...
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Loyalty, Relationship
Having a relationship with the vendor is the key to succeeding with them in the long term. The...
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Operations
There have been instances where the vendor has offered to make themselves available if we need help...
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Product
It is easy to use and navigate AwareCDI. New folks who come to us without knowing anything else can...
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Operations, Product
The upgrades from Iodine Software have been okay, but it feels like every time there is an update,...
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Loyalty
We are using AwareCDI for our prioritization. We are still looking for ways to have the system do...
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Operations
Iodine Software could have done an in-person implementation and provided in-person education. That...
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Relationship
We still regularly touch base with the vendor about the system. Iodine Software has been good at...
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Operations, Product
I would tell others that the system is good if they are looking for more documentation instead of evidence....
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Product
Our biggest struggle with AwareCDI is that making assignments is very difficult because things are...
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Product
AwareCDI doesn't integrate with our EHR. If we are working in AwareCDI and want to send a query, we...
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Product
We have issues with the usability reports. I have regions, so every time I go to get a report, I...
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Operations
I sometimes wish that we had some annual training, such as an annual tips-and-tricks training or an...
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Product
The product prioritizes our chart reviews and documentation in a positive way. It is much easier...
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Product
AwareCDI has boosted up our query volume. So the physicians are getting more queries, and they don't...
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Relationship
We haven’t had any issues with the vendor’s support. Usually, if I bring an issue forward, I at...
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Relationship
We have brought up some of our issues with the vendor, but it just seems nothing is being done. We...
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Product, Value
From a financial perspective, we are seeing returns from AwareCDI, but one thing I would caution is...
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Relationship
It seems there is a lot of turnover at Iodine Software. I never know exactly who I'm going to get,...
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Culture, Value
AwareCDI is a very expensive product. I do not like the vendor's aggressive sales techniques. We...
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Product
We have been having issues with having enough patients. There is a lot of talk about rereviewing...
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Product
We have issues when we are trying to look for assignments. There is a worklist, so if I want to look...
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Product
AwareCDI isn't perfect when it comes to prioritization, but it is still very good. There are gaps,...
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Product
The amazing thing about AwareCDI is that it is web based. It isn't a pain to log into it, and there...
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Loyalty
AwareCDI has a better grouper than it used to, but the old version didn't work the way our previous...
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Relationship, Product
AwareCDI has a dashboard for its reports. Once we set up a report, we can save it and run our...
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Product
AwareCDI uses artificial intelligence; it is not human. AwareCDI does well most of the time, but...
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Product
Our physicians don't interact with the system other than the physician query piece, and that has...
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Relationship
We had some items that didn't flow over normally into AwareCDI, but we worked with the vendor, and...
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Product
I'm a huge fan of Iodine Software, and AwareCDI makes my job easier. I would hate to do my job...
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Product
AwareCDI has built-in help templates that are not like reading another language. When we go to...
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Product
Our providers absolutely love the AwareCDI electronic query process. They get notifications via...
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Relationship
When we submit a ticket to Iodine Software, we get a response five or ten minutes later. Iodine...
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Product, Value
We have tangible outcomes with AwareCDI. Our MCC capture rate has improved along with our query...
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Value
I have recommended Iodine Software to people multiple times, and I'm satisfied. We receive our...
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Culture, Value
Iodine Software abides by the terms of their contracts. We have experienced what we were promised...
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Operations, Product
There is one portion of the system that is a little difficult to use. The vendor is aware of that....
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Operations
Iodine Software is pretty generous. In the past, when we have asked for enhancements, they haven't...
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Relationship
Iodine Software's support isn't available in the early hours, later evening hours, or on weekends....
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Loyalty, Operations
Our implementation of AwareCDI was slow at the start. We eventually had to set some goals and put...
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Relationship
Iodine Software's support is very good. I have never had a problem with it. There is a little help...
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Relationship
The vendor's proactive service depends on who has been assigned to an organization. I have worked...
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Product
AwareCDI's biggest weakness is their built-in encoder. They also have some opportunities for...
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Relationship, Operations
Something that has made a big difference for my team has been the fact that the vendor keeps coming...
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Product
Users drive their own outcomes in the system, so it is important that they really know what they need....
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Relationship, Operations
We have been very pleased with AwareCDI. The vendor was able to train my staff members and...
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Culture
We could see the system's impact during its first full months of use, and that impact was exactly...
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Product
AwareCDI needs to be more streamlined for physician advisors. Our providers are very supportive of...
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Relationship
Iodine Software's support is where it needs to be at a leadership level, and I can reach out to the...
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Relationship
Nothing I have ever done with Iodine Software has been a failure. The vendor always delivers. Some...
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Relationship
Iodine Software is very responsive if we want them to aim their prioritization at our institutional...
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Relationship
We have a client representative from Iodine Software who is awesome. When they are away from their...
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Relationship, Product
The vendor is very good at CMI reporting, and they do custom reports for us if we need them.
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Product
In the product, there are things that get prioritized. For example, if a patient has diabetes, their...
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Product
I would purchase AwareCDI again because of the vendor’s ability to adapt AI to what we need to use...
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Operations
Iodine Software’s implementation of our program was good. The tool was relatively easy to learn. The...
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Loyalty
We chose AwareCDI because of its query impact, financial impact, and query prioritization. Other...
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Value
We have gotten a lot from Iodine Software’s data that we haven't had to pay extra for. There are...
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Relationship
The vendor has kept their promise of prioritizing the charts based on our information and...
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Relationship
Whenever Iodine Software changes something, they get on and do a virtual meeting with our whole...
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Product
The product does everything that we have wanted, and we have been able to change everything we...
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Culture, Relationship
Iodine Software keeps all their promises. They eventually get to doing what they tell us they are...
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Culture, Value
Iodine Software doesn’t avoid charging for every little thing. Everything we want costs money. We...
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Operations
Over a year into utilization of the product, we learned that the information Iodine Software told us...
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Loyalty, Product
Moving forward, I would like to see improvements in the reporting capability. The reporting module...
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Relationship
Currently, our work with our consultant is fine, but it seems like it takes a long time to get...
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Operations, Value
We are showing a strong return on investment, but the implementation of Iodine Software's system...
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Relationship, Product
Prioritization isn't always done in a timely manner. Because of the way the prioritization works and...
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Relationship
We don't often need to go any higher than our client manager. Our client manager will take things up...
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Operations
Our old vendor was sunsetting their product, so they notified us that they weren’t supporting it...
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Operations, Value
AwareCDI is really great. We have used several other CDI products, and by far, AwareCDI has been the...
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Product
The product is impressive. As far as flexibility goes, Iodine Software has one of the best analytics...
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Relationship
Nothing is perfect, but the nice thing is we work closely with Iodine Software to get reports or...
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Relationship, Product
There are some things that we are not able to exchange between our systems, and that has been...
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Relationship
I deal with our Iodine Software's customer service person regularly, but my director deals with the...
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Product
We are having some staffing challenges, and one of the strengths of AwareCDI is our ability to use...
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Product
Iodine Software definitely needs to improve the reporting structure around showing ROI. It is...
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Operations, Product
AwareCDI is not a one-size-fits-all tool. When the vendor is dealing with large healthcare systems...
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Product
From a physician or a provider standpoint, the vendor truly doesn't see the impact of AwareCDI. We...
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Culture, Product
For our specialty, the vendor didn't put a lot of thought into that side of the product. The product...
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Value
Iodine Software is beginning to look at charging for everything. Right now, they aren't doing that,...
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Product
There are some things with the way the vendor built the product that are weird, and the CDS people...
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Loyalty, Relationship
The vendor has improved their support. They have picked up their game. If Iodine Software can...
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Loyalty, Product
I love the Iodine Software technology. I have a lot of respect for it and what it brings to the...
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Value
I would buy AwareCDI again. I'm not in the decision-making for what Iodine Software charges, so I...
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Relationship
Iodine Software keeps most of their promises, but that depends. They are expanding so fast, and they...
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Operations
Iodine Software doesn’t have training, but they provide monthly education resources. I wish Iodine...
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Product
One major problem with AwareCDI is that it is web based, so we access the platform through Google,...
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Loyalty, Product
My satisfaction with AwareCDI is probably going to be the same in 12 months because there are still...
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Product
AwareCDI is one of the best CDI tools out there in terms of prioritization of charts for CDS review....
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Relationship
Iodine Software's executive involvement is better. We were feeling very frustrated, and I was almost...
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Relationship, Product
We have talked to other organizations that have AwareCDI. We are a smaller organization, and maybe...
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Operations
Things are going better with Iodine Software. We had a rocky implementation, but things seem to be...
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Operations
The initial training for AwareCDI was poor. Our CDI implementation specialist left midstream, so we...
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Loyalty
AwareCDI is user friendly. Today, my overall satisfaction is higher than it was about a year ago....
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Product
AwareCDI has had some issues with how it was prioritizing our charts, so there was inaccurate...
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Loyalty, Operations
There are several reasons we want to replace Iodine Software. I wonder about the resources that...
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Value
We didn’t hit our return on investment like Iodine Software said we would. I don't think they...
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Product
The AwareCDI design is okay, but it could be better. The reporting is not easy. The system doesn’t...
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Loyalty, Product
Iodine Software said we are still going to have to go into our EMR quite a bit. We still have to run...
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Product
AwareCDI takes the final coded DRGs and diagnoses, but I wish it took the final builds. Sometimes,...
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Product
With Iodine Software acquiring Artifact Health and incorporating their query tool, that is a major...
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Product
We have a lot of work that we are doing that can't be captured by AwareCDI. Because of that, we have...
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Culture
The demo that we got from Iodine Software included information for some of their other programs....
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Relationship
Iodine Software’s staff is their greatest strength and selling point. Everybody that we have met...
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Product
AwareCDI gathers information well from the chart, and I’m able to review the chart and know what is...
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Product
There needs to be more diagnoses that the system can prioritize. Prioritization is the biggest...
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Product
Iodine Software’s prioritization of chart reviews and documentation is awesome. Our prior systems...
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Value
It is hard to put a number on the ROI with Iodine Software. We have struggled, and they have as...
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Relationship, Product, Value
We are still dealing with a few growing pains, but our experience with AwareCDI has been mostly...
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Operations
We weren't prepared for the implementation enough. We needed a lot more training, and we still could...
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Loyalty
AwareCDI is so much better than anything we have seen in the market or anything that we have...
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Culture, Operations, Value
The way Iodine Software organizes their modules is a little confusing. Things look nice and slick,...
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Operations, Product
With Iodine Software, the real impact that providers see is queries, and they don't like queries. We...
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Product
Iodine Software’s reporting system is awesome. I'm a big critic, but I have never seen a reporting...
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Product
The weakest part of the Iodine Software system is the coding piece. For the CDI person to enter the...
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Relationship, Product
The reporting side of the system has really helped us measure outcomes. Iodine Software has built a...
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Value
We monitor what we are paying and how much we are making over our baseline, and we are objectively...
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Relationship
Iodine Software has been a really great partner for us to work with. They are very responsive to...
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Relationship, Product, Value
We have done some studies ourselves to evaluate Iodine Software’s prioritization. Mostly, we...
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Operations
Our implementation with Iodine Software was excellent, and they actually have webinars that inform...
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Operations
The initial training from Iodine Software was really excellent. They have done some custom refresher...
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Relationship, Operations, Product
We have had to build a couple of custom things with Iodine Software that didn't come out of the box...
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Relationship
There are a few times when we discover an Iodine Software issue and send it to them, but there are...
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Relationship, Product
In AwareCDI, if we have something documented as an opportunity and it is documented on every...
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Value
Overall, we are very satisfied with what Iodine Software brings to the table for us, and they do a...
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Relationship, Operations
Iodine Software has really great customer service, and they are really responsive whenever we have...
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Product
We would like to see some additional items implemented in AwareCDI, but that isn't really possible....
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Product
Whether I could buy AwareCDI again would depend on our staffing needs. The biggest issue is how the...
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Relationship
When something is wrong in the system and we don't understand why it occurred, we understand that...
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Relationship
There are good things about the vendor. The idea behind their product is wonderful, and their...
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Product
If someone looks back at a case and takes credit for a review, the system won't allow that case to...
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Culture
AwareCDI is good, and the operational teams that use it like it.
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Value
AwareCDI is one of our favorite technology solutions. Iodine Software is very good about backing...
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Product
One thing that I think would be really nice is to integrate AwareCDI more with the coding process....
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Relationship, Operations
We have ongoing meetings with a success representative, and that is really a nice feature for making...
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Product
AwareCDI really helps get the right charts in front of the CDI staff so the CDI staff doesn't have...
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Product
There is some room for improvement in AwareCDI’s condition models and their thresholds because there...
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Relationship
I like that Iodine Software always cares about my ideas and wants to listen. I can email some of...
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Relationship
Iodine Software offers us any products they feel could help our organization, and they help us build...
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Operations
Iodine Software does not stop training until we are comfortable and tell them that we are ready to...
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Loyalty, Product
I am really in love with the CMI, and I will drop practically everything, but I can't drop AwareCDI....
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Relationship
I love the vendor’s customer support system, and it has improved. We can call the vendor or enter...
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Relationship
The communication from the vendor is good. The client executive I meet with regularly is very...
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Product
The retrospective piece of AwareCDI is fairly new, and we need some additional enhancements to make...
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Product
I like AwareCDI’s accuracy in capturing opportunities for chart prioritization. That is an efficient...
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Product
Within their artificial intelligence, Iodine Software has condition models that are set up to...
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Relationship, Value
Iodine Software has been great to work with. They are very responsive. They have different modules...
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Product
I like that AwareCDI is a tool specifically for CDI use. We recently started to use Interact, which...
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Culture, Value
When Iodine Software introduces things, they are pretty transparent about how those things could...
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Relationship
Iodine Software recently partnered with another vendor to get a certain grouper into their system....
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Relationship, Operations
Iodine Software is very timely and up-front with downtime when they need to update things. I...
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Culture, Value
If people get the base package from Iodine Software, then they get certain things, but if they want...
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Relationship
Iodine Software is trying to grow their business. With that growth, things have suffered. One thing...
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Product
AwareCDI receives information seamlessly, and we don't have any hiccups with that. The process of...
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Value
The vendor is developing new things. We are not interested in the new things that the vendor is...
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Relationship, Operations
Iodine Sofware delivers what they promise. What they show us is what we get. There are no surprises,...
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Product
AwareCDI is a really great product. The reporting is very good. It is very easy and quick to run,...
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Product
The reporting in the new version of AwareCDI is not as nice. We can run things very quickly, but...
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Product
AwareCDI is very siloed, so seeing the information is difficult. Iodine Software needs to be more...
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Relationship, Operations
Iodine Software needs to understand the audience and the health systems they work with. Right now,...
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Product
Iodine Software needs to have much better integration with our EHR. They have one of the poorest...
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Relationship, Operations, Product
The vendor has done a great job of making their product easy to use, especially for physicians. We...
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Relationship, Value
In the last few months, we have had more significant disruptions in service with Iodine Software...
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Culture, Value
During our contract renewal periods, we feel like Iodine Software is trying to nickel-and-dime every...
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Loyalty
As we have been exploring the rollout and build, we have recognized that AwareCDI does not integrate...
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Relationship
Iodine Software does not share much of a vision if they have one, but I would actually encourage...
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Relationship
We have communications going back and forth right now around Iodine Software pulling their support...
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Relationship
Despite our efforts to reach out to our account executive, we never really get solutions from Iodine...
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