AwareCDI Commentary
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Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
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User Commentary

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Director

Relationship, Product

AwareCDI has allowed us to prioritize reviews. When it flags certain conditions too frequently, we...

Feb 2024
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Director

Loyalty, Relationship

In the past, Iodine Software's focus on CMI hasn't been great, but the vendor has been trying to...

Feb 2024
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Director

Relationship, Product

We rely on the vendor to prioritize cases, so we may not get a second look at some things. That can...

Feb 2024
||
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Director

Relationship, Product

I think that there is a unique opportunity for the vendor to bridge some of their teams. I like that...

Feb 2024
||
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Director

Product

Iodine Software could work on increasing the number of conditions that the system captures. They are...

Feb 2024
||
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Manager

Product

AwareCDI is extremely manual, and it is hard to make any changes in it. We are using the solution...

Feb 2024
||
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Manager

Product

AwareCDI is a good program for facilities that are starting a CDI program. It would be a great tool...

Feb 2024
||
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Manager

Operations

The initial training for AwareCDI was very disjointed and all over the place, but the training got...

Feb 2024
||
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Nurse

Product

The one thing with AwareCDI is that it has AI going for it. That is a difference between AwareCDI...

Feb 2024
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Nurse

Relationship, Product

AwareCDI has a productivity report. We constantly get feedback on whatever we do. That is a very...

Feb 2024
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Nurse

Loyalty, Product

I haven't changed my satisfaction with the product. In the beginning, I was very excited. Now I have...

Feb 2024
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Nurse

Operations

Iodine Software did a good training. Initially, during training, executive involvement was really...

Feb 2024
||
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Director

Loyalty

We are leaving AwareCDI because the system didn't perform the way the vendor said it would. We never...

Jan 2024
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VP/Other Executive

Operations

Our implementation with Iodine Software was probably one of the most seamless implementations that...

Dec 2023
||
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VP/Other Executive

Relationship

Iodine Software's people are really great listeners, so when we work through questions with them,...

Dec 2023
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VP/Other Executive

Relationship, Operations, Product

We do regular updates on how the product is performing, and Iodine Software has really modified our...

Dec 2023
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VP/Other Executive

Product

Iodine Software's method of confirming the true value of their work from a finance lens is a little...

Dec 2023
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VP/Other Executive

Product

Iodine Software's tools work really well together, and I would think that that would be the same...

Dec 2023
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VP/Other Executive

Product

There are a lot of issues with the product’s reporting. The predictable DRGs are way off. The system...

Nov 2023
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VP/Other Executive

Product

The product is a simple tool; I haven't heard any concerns. There are a lot of questions and some...

Nov 2023
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VP/Other Executive

Loyalty, Value

Iodine Software has been trying to roll off all the clients to AwareCDI, which is a much more...

Nov 2023
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VP/Other Executive

Product

Our physicians have expressed concerns with the average length-of-stay report being totally off....

Nov 2023
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VP/Other Executive

Loyalty, Relationship

Iodine Software didn’t align with our core values. We believe healthcare is an ever-changing world,...

Nov 2023
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VP/Other Executive

Value

We had to invest additional IT costs to even have some interfaces to our system. The interfaces...

Nov 2023
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VP/Other Executive

Value

Iodine Software will claim that their CMI variance from A to B times a certain base rate amount is...

Nov 2023
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VP/Other Executive

Product, Value

AwareCDI’s prioritization piece by itself works well, and it has a lot of value for new customers....

Nov 2023
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VP/Other Executive

Loyalty

As a company, we are going to remain flexible to the extent that we can. If a new product enters the...

Nov 2023
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VP/Other Executive

Product

My favorite thing about the software is the query tool, Interact, which is part of the AwareCDI...

Nov 2023
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VP/Other Executive

Relationship

Initially, some of the team members who worked at Iodine Software were very collaborative, and the...

Nov 2023
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VP/Other Executive

Value

The cost of AwareCDI doesn’t go down, and the number of new developments doesn’t necessarily drive...

Nov 2023
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VP/Other Executive

Product

AwareCDI tends to run as expected. It is up relatively all the time. There is no risk of downtime....

Nov 2023
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VP/Other Executive

Relationship

Iodine Software has good support. We get a real person who actually wants to solve our problems....

Nov 2023
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VP/Other Executive

Operations

Iodine Software does a pretty good job of training when there is a new clinical model and rolling...

Nov 2023
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VP/Other Executive

Product

When I think about AwareCDI’s functionality, the product works as promoted. "As promoted" is the key...

Nov 2023
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VP/Other Executive

Product

In terms of interoperability, I think of our APR-DRG grouper. That product is very narrow in scope,...

Nov 2023
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VP/Other Executive

Relationship

I don't know whether I can come up with a specific example of Iodine Software being proactive, but...

Nov 2023
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Director

Loyalty, Relationship, Value

Iodine Software has super cool products, but we are not using them. They have a good vision of where...

Nov 2023
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Director

Relationship, Product

With mortality reviews, I feel like we are doing things on our own. Iodine Software is not quite...

Nov 2023
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VP/Other Executive

Product

It is sometimes difficult for us to get exactly what we need out of the tool. I can't even do some...

Nov 2023
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VP/Other Executive

Culture, Value

The vendor has a high-pressure environment for selling us on the tool, even though the tool hasn't...

Nov 2023
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Director

Product

The reporting is great with clinical documentation specialist productivity and collaboration, but...

Nov 2023
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Director

Operations

We had a training recently, and it didn't go as smoothly as I wanted it to. After what we discussed...

Nov 2023
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Director

Culture

When we first got the product, Iodine Software was helpful, but after the contract was signed and...

Nov 2023
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Director

Product

With the integration with our EMR, there are always things. We have brought up an issue regarding...

Nov 2023
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Director

Loyalty, Value

As somebody who has used some pretty glitchy products, I don't find AwareCDI super glitchy. It is a...

Nov 2023
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Director

Relationship

As soon as I hear from my staff about a problem or issue, I forward it to Iodine Software, but there...

Nov 2023
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VP/Other Executive

Value

There are certainly opportunities to make the tool better. I am buying the system so that I don't...

Nov 2023
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VP/Other Executive

Loyalty, Product

The vendor could offer a bit more transparency. The tool will point us toward certain records, but...

Nov 2023
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VP/Other Executive

Loyalty, Product

The vendor's greatest strength is novelty. When they came out with some things a few years ago,...

Nov 2023
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Physician

Culture

If it were my decision to make, I would buy AwareCDI again. At every corner and intersection, Iodine...

Oct 2023
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Physician

Value

Iodine Software overpromised on the original forecasted ROI. I don't think that their forecast was...

Oct 2023
||
(0)
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Physician

Loyalty, Product

Iodine Software's solution isn't a physician-facing solution. Indirectly, the solution impacts the...

Oct 2023
||
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Physician

Product

AwareCDI is designed to help us prioritize cases that have documentation gaps. However, there are...

Oct 2023
||
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VP/Other Executive

Relationship

Iodine Software has a lot of aspirations. They try to say that they do a lot, but actually doing...

Oct 2023
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VP/Other Executive

Product

There was a point when it seemed that something was breaking in the solution every few weeks. The...

Oct 2023
||
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VP/Other Executive

Relationship

It would be beneficial for Iodine Software to find a way to do some kind of check-in with some of...

Oct 2023
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VP/Other Executive

Relationship, Product

We need additional data lines that have connections to Iodine Software. That is a request that has...

Oct 2023
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VP/Other Executive

Relationship

We frequently touch base with Iodine Software, but that always ends up being us telling them what...

Oct 2023
||
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Director

Loyalty, Relationship

Iodine Software has had a lot of turnover, and they have also had a lot of growth in terms of...

Oct 2023
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Director

Product

The biggest things we like about AwareCDI are the smart lists, the prioritization level loads, and...

Oct 2023
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Director

Culture

There is no proactivity from Iodine Software. They want to sell me things, and I had colleagues at...

Oct 2023
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(0)
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Director

Culture, Value

I have a very favorable contract with Iodine Software; I know that from talking to other clinical...

Oct 2023
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Director

Loyalty, Value

I recommend AwareCDI with the caveat that the prioritization piece is great, but Forecast is not. It...

Oct 2023
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Director

Operations

We took training in-house for AwareCDI. We didn't actually like how the people were presenting...

Oct 2023
||
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Manager

Product

There is a tab for documentation opportunities, and those opportunities are put into what the vendor...

Oct 2023
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Manager

Relationship

The vendor seems like they are always looking for what they can do better, what they can change, and...

Oct 2023
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Manager

Relationship

The vendor’s support team is always available. The vendor has really strong customer service. I...

Oct 2023
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(0)
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Manager

Culture

If another healthcare organization were looking at Iodine Software, I would recommend Iodine...

Oct 2023
||
(0)
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Manager

Product

The vendor can always make improvements to their reporting capability, but Iodine Software does have...

Oct 2023
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(0)
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Manager

Relationship, Operations

We had a rocky road starting out with Iodine Software. The vendor didn’t communicate with us as much...

Oct 2023
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Manager

Product

With regard to the vendor’s prioritization of chart reviews and documentation, I do like the...

Oct 2023
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VP/Other Executive

Value

Our CDI team likes using AwareCDI. It has made work a lot more efficient for them. AwareCDI is quite...

Oct 2023
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Manager

Relationship, Product

There are a couple of things Iodine Software has been unable to provide for us from a data...

Oct 2023
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(0)
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Manager

Relationship, Product

AwareCDI has done a good job adding conditions, yet there is always room for improvement. We are...

Oct 2023
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(0)
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VP/Other Executive

Product

Iodine Software really likes to push their product as an operating platform for our CDI program....

Oct 2023
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(0)
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VP/Other Executive

Relationship, Product

With regard to prioritization, we have only been on the product for a little while, so it might be a...

Oct 2023
||
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VP/Other Executive

Relationship

We had a recent incident where AwareCDI was having an issue, and the vendor was quick to get on it...

Oct 2023
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VP/Other Executive

Relationship

We meet with Iodine Software frequently, so whenever we have our scheduled calls to go over our...

Oct 2023
||
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VP/Other Executive

Operations

I was satisfied with our go-live process for AwareCDI. I don’t think we hit any snags when we...

Oct 2023
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VP/Other Executive

Loyalty

Before AwareCDI, our CDI program was already going reasonably well, so we didn’t need Iodine...

Oct 2023
||
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Manager

Relationship

Iodine Software’s customer service has always been fantastic. Their prioritization tool is up there....

Oct 2023
||
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Manager

Product

We would like to see AwareCDI improve in interoperability. We have identified some cases that should...

Oct 2023
||
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Manager

Relationship

We see the vendor’s executives whenever we have evaluations, and if something comes up, they are...

Oct 2023
||
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Director

Loyalty, Relationship

Iodine Software is great at showing us what they are working on. Recently they did a demo for me on...

Oct 2023
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Director

Relationship

Iodine Software’s tool for us to submit tickets is very user friendly. The turnaround time with the...

Oct 2023
||
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Director

Product

I have been through all the different CDI solutions, and I have done the work for years. It took a...

Oct 2023
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(0)
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Director

Relationship, Operations, Product

Iodine Software gives us so much data, and they can do so much with it. We are still figuring out...

Oct 2023
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Director

Relationship

I have someone from the vendor who is specifically assigned to help me. We don’t have to call,...

Oct 2023
||
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Director

Product

We have a lot of inpatient admissions every month, and the product goes through every patient every...

Oct 2023
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Director

Product

I’m a physician, and I deal with physicians, and in my many years, no one has been excited about...

Oct 2023
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Director

Loyalty, Relationship

AwareCDI is better than competing solutions in the long term because it is continuing to improve by...

Oct 2023
||
(0)
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Director

Product

There were some things about the product I didn’t understand correctly. AwareCDI is software;...

Oct 2023
||
(0)
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Manager

Relationship

We meet with Iodine Software continuously to talk about what we need and where we want to move our...

Oct 2023
||
(0)
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Director

Product

AwareCDI’s reporting capability is user friendly, and any additional reports that I need to drill...

Oct 2023
||
(0)
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Director

Loyalty, Relationship

There is room for improvement with some of the condition models specific to pediatrics, but the...

Oct 2023
||
(0)
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Director

Value

Iodine Software has a great prioritization tool that is both user friendly and reliable. It has...

Oct 2023
||
(0)
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Director

Relationship

I do love the collaboration with the executive team at Iodine Software, their client managers, and...

Oct 2023
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Director

Loyalty

The vendor said that they were going to integrate another coding software solution into AwareCDI,...

Oct 2023
||
(0)
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Director

Relationship, Operations

In the beginning, we had an organizational mentor from the vendor working with us. They were at all...

Oct 2023
||
(0)
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Director

Value

The vendor has helped us with some outcomes, but the outcomes haven’t been quite what we had hoped...

Oct 2023
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(0)
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Manager

Product

I like the product. It is very user friendly. When it comes to the ease of use for the end users, we...

Oct 2023
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Manager

Product

I use a lot of reporting out of the product. The system helps me report out to facilities. It could...

Oct 2023
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(0)
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Director

Relationship, Operations, Product

If Iodine Software could provide some better workflows since they have worked with so many...

Oct 2023
||
(0)
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Relationship, Product

One of Iodine Software’s strengths is their level of adaptation over time. Since we started with the...

Oct 2023
||
(0)
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Product

A downfall that we had with Iodine Software is that when we first started, the system didn’t work...

Oct 2023
||
(0)
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Relationship

We had some issues with Iodine Software’s prioritization in the beginning, but the vendor has since...

Oct 2023
||
(0)
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Relationship

Iodine Software doesn’t overproject or overpromise anything. When we ask for something, the vendor...

Oct 2023
||
(0)
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Relationship

The vendor’s support is excellent. We work with various systems, and the vendor works with what we...

Oct 2023
||
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Operations, Product

We haven't found AwareCDI to be user friendly. Its reports are a bit disjointed. They aren't easy to...

Oct 2023
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(0)
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Product

The vendor promotes the system as a prioritization tool that can help with staffing coverage, and...

Oct 2023
||
(0)
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Operations

The vendor's implementations are very different. AwareCDI is a very clinical system, and sometimes...

Oct 2023
||
(0)
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Relationship, Product

The system has regular slowness and downtime. The vendor is slow to deliver new technology. They can...

Oct 2023
||
(0)
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Relationship

The vendor's people are empowered to help us, but they don't follow through on things. To be really...

Oct 2023
||
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CFO

Product

Things are becoming more sophisticated with AI. We have case management people, and they are working...

Oct 2023
||
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CFO

Relationship

The vendor has been good, and they have engaged with us since the beginning.

Oct 2023
||
(0)
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CFO

Product

One recommendation I would make to those looking at AwareCDI would be to really pay attention to the...

Oct 2023
||
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Product

We came from a product that was like a Porche, and AwareCDI is like a Pinto. We were on a really...

Oct 2023
||
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CFO

Product

Sometimes the issue is with the horse, but sometimes it is with the jockey. I understand that we...

Oct 2023
||
(0)
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CFO

Product

One thing we would like the vendor to consider in order to make the tool less invasive and better...

Oct 2023
||
(0)
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CFO

Product

Sometimes, there are data feed issues between our EHR and AwareCDI. The vendor will save my case...

Oct 2023
||
(0)
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Operations

The vendor is very responsive to training. If they do something new, they are willing to get on with...

Oct 2023
||
(0)
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Relationship

The vendor is very supportive of our initiatives that need to be done through the software. The...

Oct 2023
||
(0)
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Manager

Relationship

Iodine Software has been very receptive to anything that we have asked them to do. We told them what...

Sep 2023
||
(0)
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Manager

Relationship, Product

AwareCDI is easy. I don't know whether everybody would say that, but I think it is. Some people...

Sep 2023
||
(0)
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Manager

Loyalty, Product

Quality measures are the new thing right now in healthcare, so the vendor should expand the quality...

Sep 2023
||
(0)
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VP/Other Executive

Product

The vendor has an opportunity to improve the reporting functionality. There is a lot of expectation...

Sep 2023
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Director

Relationship

AwareCDI is really good at selling, but when things break, there is some opportunity for support....

Sep 2023
||
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Director

Product

AwareCDI’s strength is the technology. It augments our productivity by allowing us to prioritize...

Sep 2023
||
(0)
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Director

Value

I always think everything is overpriced, but we have a pretty good ROI for AwareCDI. The vendor is...

Sep 2023
||
(0)
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VP/Other Executive

Product, Value

What AwareCDI is doing well is that the cases that are prioritized do have a higher percentage of...

Sep 2023
||
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VP/Other Executive

Loyalty

Iodine Software continues to remain very competitive. Their AI and their algorithms are very strong....

Sep 2023
||
(0)
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VP/Other Executive

Relationship, Value

If we ever want to make changes to the system Iodine Software lets us know when they are going to be...

Sep 2023
||
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VP/Other Executive

Relationship

With the time zone that we are in, if we have a ticket submitted, it takes a little longer to...

Sep 2023
||
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VP/Other Executive

Product

It has been relatively easy to work with AwareCDI and our EMR; we haven’t had to get involved with...

Sep 2023
||
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VP/Other Executive

Relationship

Iodine Software is mostly a technology vendor, but I read that they have acquired a company to...

Sep 2023
||
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Analyst/Coordinator

Product

I feel like the system is missing some reporting capabilities. When users try to dig into the...

Sep 2023
||
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Analyst/Coordinator

Product

When it comes to documentation, there are a lot of times when users will see false positives. The...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship

Our Iodine Software support person is pretty responsive. They get on top of things pretty quickly,...

Sep 2023
||
(0)
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Analyst/Coordinator

Operations

Our implementation of AwareCDI was pretty painless. The vendor is constantly trying to update their...

Sep 2023
||
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Analyst/Coordinator

Operations

When we have new hires, Iodine Software will give them the exact same training that they gave the...

Sep 2023
||
(0)
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Analyst/Coordinator

Product, Value

AwareCDI gives us some opportunities to find additional dollars and avoid some negative quality...

Sep 2023
||
(0)
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Analyst/Coordinator

Product

The biggest thing holding us back is that the system finds false positives. It would be nice if some...

Sep 2023
||
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Manager

Product

Physician satisfaction hasn't changed since implementing AwareCDI; we use other things. AwareCDI is...

Sep 2023
||
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Manager

Product, Value

If we are in a staffing shortage and our AwareCDI requirements don't require us to see everybody,...

Sep 2023
||
(0)
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Manager

Operations, Product

Once we learned how to use AwareCDI, it was not a complicated system. The team and I can get in...

Sep 2023
||
(0)
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Manager

Product

AwareCDI doesn't quite fit with what we want, but we have it, and Iodine Software is trying....

Sep 2023
||
(0)
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Manager

Product

AwareCDI doesn't work with another product of ours. We have to copy and paste things over, and that...

Sep 2023
||
(0)
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Manager

Relationship

AwareCDI has potential. Iodine Software's stakeholders, associates, employees, strategic team, and...

Sep 2023
||
(0)
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Manager

Product

AwareCDI's reports aren't as friendly as we expected them to be. It took a while for our users to...

Sep 2023
||
(0)
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Director

Relationship

Iodine Software says that AwareCDI will prioritize our cases, and it does. And if we feel like it...

Sep 2023
||
(0)
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VP/Other Executive

Value

AwareCDI is in no way a cheap product, but other vendors can be a real pain with nickel-and-diming....

Sep 2023
||
(0)
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VP/Other Executive

Product

Iodine Software’s reporting is extremely easy to use and customize within their portal, and from a...

Sep 2023
||
(0)
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VP/Other Executive

Operations, Value

Iodine Software's best practice workflow is to switch toward a facility-driven model, and that was...

Sep 2023
||
(0)
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Manager

Culture, Product

The product's reporting capabilities give end users a lot of options. End users need to be versed in...

Sep 2023
||
(0)
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Manager

Product, Value

We have seen improvements to what our staff members can do just by changing the software that we...

Sep 2023
||
(0)
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Manager

Loyalty, Relationship

Having a relationship with the vendor is the key to succeeding with them in the long term. The...

Sep 2023
||
(0)
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Manager

Operations

There have been instances where the vendor has offered to make themselves available if we need help...

Sep 2023
||
(0)
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Manager

Product

It is easy to use and navigate AwareCDI. New folks who come to us without knowing anything else can...

Sep 2023
||
(0)
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Manager

Operations, Product

The upgrades from Iodine Software have been okay, but it feels like every time there is an update,...

Sep 2023
||
(0)
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Manager

Loyalty

We are using AwareCDI for our prioritization. We are still looking for ways to have the system do...

Sep 2023
||
(0)
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Manager

Operations

Iodine Software could have done an in-person implementation and provided in-person education. That...

Sep 2023
||
(0)
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Manager

Relationship

We still regularly touch base with the vendor about the system. Iodine Software has been good at...

Sep 2023
||
(0)
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Manager

Operations, Product

I would tell others that the system is good if they are looking for more documentation instead of evidence....

Sep 2023
||
(0)
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Manager

Product

Our biggest struggle with AwareCDI is that making assignments is very difficult because things are...

Sep 2023
||
(0)
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Manager

Product

AwareCDI doesn't integrate with our EHR. If we are working in AwareCDI and want to send a query, we...

Sep 2023
||
(0)
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Manager

Product

We have issues with the usability reports. I have regions, so every time I go to get a report, I...

Sep 2023
||
(0)
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Manager

Operations

I sometimes wish that we had some annual training, such as an annual tips-and-tricks training or an...

Sep 2023
||
(0)
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Manager

Product

The product prioritizes our chart reviews and documentation in a positive way. It is much easier...

Sep 2023
||
(0)
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Manager

Product

AwareCDI has boosted up our query volume. So the physicians are getting more queries, and they don't...

Sep 2023
||
(0)
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Manager

Relationship

We haven’t had any issues with the vendor’s support. Usually, if I bring an issue forward, I at...

Sep 2023
||
(0)
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Manager

Relationship

We have brought up some of our issues with the vendor, but it just seems nothing is being done. We...

Sep 2023
||
(0)
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VP/Other Executive

Product, Value

From a financial perspective, we are seeing returns from AwareCDI, but one thing I would caution is...

Sep 2023
||
(0)
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VP/Other Executive

Relationship

It seems there is a lot of turnover at Iodine Software. I never know exactly who I'm going to get,...

Sep 2023
||
(0)
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VP/Other Executive

Culture, Value

AwareCDI is a very expensive product. I do not like the vendor's aggressive sales techniques. We...

Sep 2023
||
(0)
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Manager

Product

We have been having issues with having enough patients. There is a lot of talk about rereviewing...

Sep 2023
||
(0)
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Manager

Product

We have issues when we are trying to look for assignments. There is a worklist, so if I want to look...

Sep 2023
||
(0)
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Director

Product

AwareCDI isn't perfect when it comes to prioritization, but it is still very good. There are gaps,...

Sep 2023
||
(0)
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Director

Product

The amazing thing about AwareCDI is that it is web based. It isn't a pain to log into it, and there...

Sep 2023
||
(0)
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Director

Loyalty

AwareCDI has a better grouper than it used to, but the old version didn't work the way our previous...

Sep 2023
||
(0)
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Director

Relationship, Product

AwareCDI has a dashboard for its reports. Once we set up a report, we can save it and run our...

Sep 2023
||
(0)
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Director

Product

AwareCDI uses artificial intelligence; it is not human. AwareCDI does well most of the time, but...

Sep 2023
||
(0)
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Director

Product

Our physicians don't interact with the system other than the physician query piece, and that has...

Sep 2023
||
(0)
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Director

Relationship

We had some items that didn't flow over normally into AwareCDI, but we worked with the vendor, and...

Sep 2023
||
(0)
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Director

Product

I'm a huge fan of Iodine Software, and AwareCDI makes my job easier. I would hate to do my job...

Sep 2023
||
(0)
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Director

Product

AwareCDI has built-in help templates that are not like reading another language. When we go to...

Sep 2023
||
(0)
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Director

Product

Our providers absolutely love the AwareCDI electronic query process. They get notifications via...

Sep 2023
||
(0)
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Director

Relationship

When we submit a ticket to Iodine Software, we get a response five or ten minutes later. Iodine...

Sep 2023
||
(0)
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Director

Product, Value

We have tangible outcomes with AwareCDI. Our MCC capture rate has improved along with our query...

Sep 2023
||
(0)
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 or  to see details.

Director

Value

I have recommended Iodine Software to people multiple times, and I'm satisfied. We receive our...

Sep 2023
||
(0)
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 or  to see details.

Director

Culture, Value

Iodine Software abides by the terms of their contracts. We have experienced what we were promised...

Sep 2023
||
(0)
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 or  to see details.

Director

Operations, Product

There is one portion of the system that is a little difficult to use. The vendor is aware of that....

Sep 2023
||
(0)
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Manager

Operations

Iodine Software is pretty generous. In the past, when we have asked for enhancements, they haven't...

Sep 2023
||
(0)
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Manager

Relationship

Iodine Software's support isn't available in the early hours, later evening hours, or on weekends....

Sep 2023
||
(0)
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 or  to see details.

VP/Other Executive

Loyalty, Operations

Our implementation of AwareCDI was slow at the start. We eventually had to set some goals and put...

Sep 2023
||
(0)
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Director

Relationship

Iodine Software's support is very good. I have never had a problem with it. There is a little help...

Sep 2023
||
(0)
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Director

Relationship

The vendor's proactive service depends on who has been assigned to an organization. I have worked...

Sep 2023
||
(0)
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Manager

Product

AwareCDI's biggest weakness is their built-in encoder. They also have some opportunities for...

Sep 2023
||
(0)
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Manager

Relationship, Operations

Something that has made a big difference for my team has been the fact that the vendor keeps coming...

Sep 2023
||
(0)
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Director

Product

Users drive their own outcomes in the system, so it is important that they really know what they need....

Sep 2023
||
(0)
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 or  to see details.

Director

Relationship, Operations

We have been very pleased with AwareCDI. The vendor was able to train my staff members and...

Sep 2023
||
(0)
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 or  to see details.

Director

Culture

We could see the system's impact during its first full months of use, and that impact was exactly...

Sep 2023
||
(0)
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VP/Other Executive

Product

AwareCDI needs to be more streamlined for physician advisors. Our providers are very supportive of...

Sep 2023
||
(0)
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VP/Other Executive

Relationship

Iodine Software's support is where it needs to be at a leadership level, and I can reach out to the...

Sep 2023
||
(0)
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VP/Other Executive

Relationship

Nothing I have ever done with Iodine Software has been a failure. The vendor always delivers. Some...

Sep 2023
||
(0)
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Manager

Relationship

Iodine Software is very responsive if we want them to aim their prioritization at our institutional...

Sep 2023
||
(0)
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Manager

Relationship

We have a client representative from Iodine Software who is awesome. When they are away from their...

Sep 2023
||
(0)
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Manager

Relationship, Product

The vendor is very good at CMI reporting, and they do custom reports for us if we need them.

Sep 2023
||
(0)
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Manager

Product

In the product, there are things that get prioritized. For example, if a patient has diabetes, their...

Sep 2023
||
(0)
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Manager

Product

I would purchase AwareCDI again because of the vendor’s ability to adapt AI to what we need to use...

Sep 2023
||
(0)
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Manager

Operations

Iodine Software’s implementation of our program was good. The tool was relatively easy to learn. The...

Sep 2023
||
(0)
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Manager

Loyalty

We chose AwareCDI because of its query impact, financial impact, and query prioritization. Other...

Sep 2023
||
(0)
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Manager

Value

We have gotten a lot from Iodine Software’s data that we haven't had to pay extra for. There are...

Sep 2023
||
(0)
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Manager

Relationship

The vendor has kept their promise of prioritizing the charts based on our information and...

Sep 2023
||
(0)
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Manager

Relationship

Whenever Iodine Software changes something, they get on and do a virtual meeting with our whole...

Sep 2023
||
(0)
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Manager

Product

The product does everything that we have wanted, and we have been able to change everything we...

Sep 2023
||
(0)
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Director

Culture, Relationship

Iodine Software keeps all their promises. They eventually get to doing what they tell us they are...

Sep 2023
||
(0)
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Director

Culture, Value

Iodine Software doesn’t avoid charging for every little thing. Everything we want costs money. We...

Sep 2023
||
(0)
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Director

Operations

Over a year into utilization of the product, we learned that the information Iodine Software told us...

Sep 2023
||
(0)
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Director

Loyalty, Product

Moving forward, I would like to see improvements in the reporting capability. The reporting module...

Sep 2023
||
(0)
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Director

Relationship

Currently, our work with our consultant is fine, but it seems like it takes a long time to get...

Sep 2023
||
(0)
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Director

Operations, Value

We are showing a strong return on investment, but the implementation of Iodine Software's system...

Sep 2023
||
(0)
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Director

Relationship, Product

Prioritization isn't always done in a timely manner. Because of the way the prioritization works and...

Sep 2023
||
(0)
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Manager

Relationship

We don't often need to go any higher than our client manager. Our client manager will take things up...

Sep 2023
||
(0)
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Manager

Operations

Our old vendor was sunsetting their product, so they notified us that they weren’t supporting it...

Sep 2023
||
(0)
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Manager

Operations, Value

AwareCDI is really great. We have used several other CDI products, and by far, AwareCDI has been the...

Sep 2023
||
(0)
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Manager

Product

The product is impressive. As far as flexibility goes, Iodine Software has one of the best analytics...

Sep 2023
||
(0)
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Manager

Relationship

Nothing is perfect, but the nice thing is we work closely with Iodine Software to get reports or...

Sep 2023
||
(0)
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Manager

Relationship, Product

There are some things that we are not able to exchange between our systems, and that has been...

Sep 2023
||
(0)
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Manager

Relationship

I deal with our Iodine Software's customer service person regularly, but my director deals with the...

Sep 2023
||
(0)
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Manager

Product

We are having some staffing challenges, and one of the strengths of AwareCDI is our ability to use...

Sep 2023
||
(0)
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Manager

Product

Iodine Software definitely needs to improve the reporting structure around showing ROI. It is...

Sep 2023
||
(0)
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Manager

Operations, Product

AwareCDI is not a one-size-fits-all tool. When the vendor is dealing with large healthcare systems...

Sep 2023
||
(0)
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Manager

Product

From a physician or a provider standpoint, the vendor truly doesn't see the impact of AwareCDI. We...

Sep 2023
||
(0)
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Manager

Culture, Product

For our specialty, the vendor didn't put a lot of thought into that side of the product. The product...

Sep 2023
||
(0)
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Manager

Value

Iodine Software is beginning to look at charging for everything. Right now, they aren't doing that,...

Sep 2023
||
(0)
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Manager

Product

There are some things with the way the vendor built the product that are weird, and the CDS people...

Sep 2023
||
(0)
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Manager

Loyalty, Relationship

The vendor has improved their support. They have picked up their game. If Iodine Software can...

Sep 2023
||
(0)
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 or  to see details.

Manager

Loyalty, Product

I love the Iodine Software technology. I have a lot of respect for it and what it brings to the...

Sep 2023
||
(0)
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 or  to see details.

Manager

Value

I would buy AwareCDI again. I'm not in the decision-making for what Iodine Software charges, so I...

Sep 2023
||