AwareCDI Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Relationship, Product
One of the things with Iodine Software is that they weren't designed to be for quality. Iodine...
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Operations, Product
The whole way that the system prioritizes things is going very well. I like the way it gives us...
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Relationship, Product
Over the years, we have had multiple product-enhancement requests put in with our ideas to make the...
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Relationship
I wonder if it might help to have client-specific support techs. That way, there would be client...
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Relationship
We have had multiple issues where we have had to put in support tickets and, for example, say a...
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Product, Value
AwareCDI has significantly increased our query rate, and I assume that is because of their...
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Product
The reporting in AwareCDI, for the most part, is outstanding. Prior to using the system, we couldn't...
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Product
Iodine Software could add some more procedure condition models and also fine-tune their condition...
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Operations
The ongoing training and education from Iodine Software are good. They created Iodine Academy, and...
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Product
Iodine Software has some interesting up-and-coming things. They are talking about expanding...
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Relationship, Operations
We had significant struggles with the product not working correctly. We had multiple workarounds,...
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Product
We have software that is far above what Iodine Software has. It has automatically suggested codes...
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Product
AwareCDI needs a lot of improvement in various places. It needs to include different algorithms for...
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Relationship, Product
Iodine Software has an AI prioritization methodology, but at times, they are so focused on the AI...
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Product
I like the ability to adjust settings and control the CDI templates. Epic has a mobile CDI...
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Relationship
Historically, Iodine Software has been great to work with. They have been a great partner compared...
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Relationship
For the vendor to be more productive, they need to stay up-to-date with our needs instead of us...
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Product
I want Iodine Software to improve the grouper. If I had to pick one thing about the product that...
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Relationship, Product
AwareCDI has room for improvement with chart review and documentation. We provide Iodine Software...
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Operations
Iodine Software does a good job in working with our implementation, but when it comes to doing...
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Relationship
Iodine Software has improved the stability of their product this past year and has been responsive...
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Operations, Product
Some of AwareCDI is not as intuitive when it comes to the different sections and where to click....
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Relationship, Product
There are some integration issues that Iodine Software is trying to work through with their current...
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Relationship
Iodine Software's customer support people lack in their abilities to respond promptly. We seem to...
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Relationship
Iodine Software keeps their basic promises; we struggle when we ask for enhancements. User...
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Product
AwareCDI’s AI and technology are good and help show which chart should be reviewed first if our...
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Relationship, Product
Iodine Software does a good job of producing new solutions, but they don't ensure their current...
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Value
What we have been able to accomplish since we went live with Iodine Software's solution is...
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Product
For the most part, I’m extremely satisfied with Iodine Software's reporting, but Iodine Software is...
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Loyalty, Relationship
We want to continue with Iodine Software, and we would love to continue to partner with them,...
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Loyalty, Relationship
We can submit tickets directly to Iodine Software, and they have a turnaround time of less than 24...
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Operations
I have never had any surprises with AwareCDI. We went live with something new, and Iodine Software...
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Product
Ease of use primarily relates to encoding and knowledge-based versus logic-based encoders. Our...
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Operations
There were many different project resources assigned to us due to heavy implementation rigors and...
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Operations, Product
The only gap we have in our solution is in the ability to report CMI information and financial...
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Loyalty
We are moving away from AwareCDI because it doesn’t have an encoder in it, so there is a disconnect...
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Relationship
I love AwareCDI. From an optimization standpoint, it does a super good job. I would buy it again...
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Product
Iodine Software's report writing tool is really nice to have. It allows us to combine a bit of data...
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Product
I have recommended the system to others. There are always caveats. The system may be a good fit for...
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Relationship, Operations
Iodine Software doesn't keep all of their promises. In terms of new facility implementations that we...
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Operations
In terms of ongoing training, we have Iodine Informs. That provides best practices. However, from an...
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Relationship
We have found some things in AwareCDI that don't work as stated. For example, the vendor says that...
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Product
I would probably rate the vendor's support of our integration goals as being slightly under the top...
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Product
AwareCDI doesn't go down very often, and it isn't hard to use. There are some extra filtering and...
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Loyalty, Product
When it comes to documentation accuracy and completeness, not all of the major diagnoses that we...
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Relationship
The quality of Iodine Software's support depends on who we get on the support end. Sometimes, Iodine...
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Product
There are deficiencies in the system's reporting capabilities. The system's current functionalities...
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Operations
We recently discovered that we were on an older version of the system and that we hadn't been...
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Loyalty, Value
We really like AwareCDI, and we have definitely seen an ROI. That said, our EHR vendor is definitely...
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Product
A couple of our nurses have been doing CDI the traditional way for a very long time, so they aren't...
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Loyalty, Value
I would 100% buy AwareCDI again. The ROI has been enormous for our organization. Our organization...
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Product
In these days where every facility is struggling with reimbursement and making sure that they get...
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Product
I don't recommend the Forecast module in AwareCDI. I basically point out other things that my...
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Operations
Iodine Software has a lot of training things. We haven't had turnover in a while, so we aren't using...
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Loyalty
We went through a period where it was very difficult to work with Iodine Software. We added a module...
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Loyalty, Operations, Value
Iodine Software's system is very different than what most of us were trained on with CDI, where we...
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Product
Iodine Software has a really good product. However, since we have gotten the product, it has been...
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Operations
The quality of the vendor's implementation services is very good. We haven't had any implementation...
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Product
The vendor is not meeting our reporting needs. The vendor’s reporting structure is not very strong....
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Product
We have low satisfaction when it comes to reporting capability around the CMI. We have multiple care...
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Relationship, Operations
Iodine Software is responsive in terms of listening, but they are not responsive in terms of taking...
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Relationship
Iodine Software lags when it comes to problem solving. There is an opportunity for improvement with...
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Operations
The implementation with Iodine Software did not take terribly long; it was maybe about a couple of...
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Product
Overall, AwareCDI is a good tool but not a great tool; it is not even a very good tool. It...
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Culture
Iodine Software can be a bit too aggressive on the sales front. While we are telling them some of...
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Culture
Iodine Software's salespeople have changed a few times, and that is where we have subject matter...
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Relationship
For Iodine Software to improve within this space, they need to be more forthcoming. The vendor isn't...
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Operations
Iodine Software has bought additional products that used to be part of something else. I would like...
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Value
For the amount that we would pay in outsourcing if we had one or two internal people who were doing...
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Loyalty, Relationship, Product
Iodine Software isn't on Epic's preferred vendor list, so they are very dependent on clients telling...
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Loyalty
If I were rating Iodine Software three years ago, I would give them a better rating than I am today....
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Operations
Iodine Software is improving their training, and the way that their upgrades work seems to be pretty...
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Product
I think that AwareCDI works for a newer program, but we are very established, and we are pretty...
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Loyalty
AwareCDI does a good job of helping us meet our goals, but there is always room for improvement. We...
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Loyalty, Relationship, Product
The grouper could be a little better, but the vendor is making a lot of improvements to their...
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Loyalty, Relationship
I received feedback that my clinical documentation specialist team receives a lot of charts with...
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Product, Value
I would buy this product again because the query platform is outstanding. Our physicians love it....
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Loyalty, Product
In retrospect, I would like to see the ability to track APR-DRGs, not just MS-DRGs. We would have a...
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Product
The solution is a wonderful product, and we can tell that it was really designed with CDI in mind,...
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Operations
In terms of implementations, the vendor does a great job, although there were a couple of upgrades...
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Loyalty, Relationship, Product
We have had some issues with the product because the vendor has grown faster than their available...
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Relationship
When we submit heat tickets, we are often answered with a question rather than a response. And we...
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Relationship
There have been some major glitches. The vendor has done the best they can. Because they are so big,...
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Product
The vendor could do a bit more to build more algorithms to capture all the patient safety...
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Relationship, Value
Iodine Software always writes reports for us. They save them for us in our customer reports. They...
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Culture, Relationship
We have helped get the product to a point where it is working as promoted. It was a new product when...
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Product
Going from AwareCDI back to our EMR is a challenge, so integration is probably one of the lower...
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Relationship
I compliment the vendor on their responsiveness and the abilities of the people that we go to for...
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Loyalty, Product
As the solution exists today, the functionality meets all our needs. For what we need and what we...
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Loyalty, Product
Getting integrated with our EMR is the biggest issue now. The product is actually meant to function...
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Relationship, Operations
AwareCDI is pretty easy to use. There was one time when we had downtime. Other than that, the...
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Relationship
We see a lot of turnover at Iodine Software in our executive support. AwareCDI is an expensive...
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Relationship
Iodine Software keeps promises for the majority of things. We just converted our EHR, and Iodine...
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Operations, Product
We are utilizing one of Iodine Software's modules called Retrospect, which I don't think is fully...
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Product, Value
The amount of charts that we are able to query has significantly increased. I don't know if this is...
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Relationship, Product
Iodine Software’s technology for Concurrent is pretty top notch just with the AI technology of being...
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Value
The AwareCDI product is quite expensive. The vendor doesn't charge us for every little thing. They...
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Loyalty, Value
Iodine Software's primary selling point was their ability to prioritize cases for the CDI team by...
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Product
Retrospect is the newest module from Iodine Software. It needs some improvement in terms of how it...
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Relationship
AwareCDI is definitely more of a CDI-focused product than a coding-focused product compared to...
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Value
The charges have gotten a bit worse, but for the most part, Iodine Software does avoid charging for...
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Relationship, Product
I would like to make the prioritization more customizable in AwareCDI. Iodine Software can't really...
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Product, Value
I think I probably would buy AwareCDI again. However, Iodine Software has changed their grouper in...
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Loyalty, Product
Iodine Software is working on expanding AI into more diagnoses so that it will prioritize more...
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Relationship
Iodine Software is very responsive to any questions, and they are very knowledgeable about their...
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Relationship
Our customer service person changed, and they were awesome, but the new representative has done a...
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Product
One thing about AwareCDI is we have to go into our EHR and the solution separately; it would be nice...
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Relationship, Operations, Product
Iodine Software is a small company, and I appreciate small companies, but the vendor has grown very...
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Relationship
We have been involved with a higher-up of Iodine Software ever since we signed the contract, and we...
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Product
AwareCDI’s general medical and surgical adult population is very impressive in how it can...
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Operations, Product
Iodine Software has some other technologies out there other than just their standard concurrent...
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Product
Most facilities have a very strong focus on quality, whether it is Vizient quality or Healthgrades...
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Loyalty
When we bought Iodine Software, we wanted an enterprise tool that could be utilized for all our...
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Product
AwareCDI is one of the best prioritization tools on the market for the adult population, and if we...
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Product
We switched to AwareCDI for the technology and the natural language processing that prioritizes...
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Operations
I don't think the vendor spent enough time helping us redesign workflow priority for the go-live. I...
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Value
We are not seeing the financial benefit that Iodine Software suggested. We need to see a better...
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Relationship, Product
Iodine Software is very receptive. Their communication is very clear and concise. Additionally, the...
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Product
Iodine Software has their own coding software that comes with their package, and it is not good. It...
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Product
I believe that AwareCDI is the best product out there for CDI in terms of workflows. I feel like...
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Relationship
Iodine Software tries their best to deliver things, but no one keeps all of their promises. We have...
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Relationship
Iodine Software needs to know their capabilities. I know that the vendor is expanding things, but...
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Product
There are sometimes glitches in the system, and AwareCDI sometimes goes down. It is kind of everywhere....
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Relationship
With Iodine Software, I feel that there are a lot of hand-offs, but no one seems to see things as...
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Product
Iodine Software is our source of truth for finding opportunities. They have a good line of command....
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Relationship
AwareCDI could be more accurate. I don't think it is quite there yet. I would like to see the NLP...
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Relationship
Iodine Software very much attempts to understand what we need and what we want. They let us know...
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Product
AwareCDI has a lot of flexibility, but it prioritizes cases without intervention. We can go in and...
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