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AwareCDI Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
VP/Other Executive
Relationship
Iodine Software is very, very involved with us. They would be really bad at their jobs if they...
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VP/Other Executive
Relationship
The vendor's quality of staff is a problem. There was an individual from Iodine Software who was...
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VP/Other Executive
Functionality and Upgrades
The first of our facilities that used AwareCDI did alright. Then, we expanded the solution, and...
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VP/Other Executive
Future Outlook
I am sort of glad that I still have AwareCDI. I hope that my staff members will come back and say...
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VP/Other Executive
Interfacing and Integration
Iodine Software needs to have a closer relationship with other vendors. They can't just sit...
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Physician
Service and Support
The vendor has done a good job supporting us during the COVID-19 crisis. The vendor definitely seems...
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Physician
Functionality and Upgrades
We have found pretty consistently that the vendor has done a really good job with chart reviews and...
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Physician
Functionality and Upgrades
The vendor doesn't do frequent updates on the product. Or if there are frequent updates, they happen...
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Physician
Functionality and Upgrades
The system is meeting all of our needs for prioritization. There are just a few things I would like...
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Director
Implementation and Training
SmartList is very user friendly. We are all nurses by trade, so we are not computer people; we just...
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Director
Functionality and Upgrades
Iodine Software acts as a vendor and a partner to us. They are always working to develop to meet our...
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Director
Service and Support
Iodine Software has great customer service. They have a quick turnaround time with any questions and...
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Director
Functionality and Upgrades
The drawback for Iodine Software is that their grouper is not the best grouper. I don’t think it has...
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Director
Functionality and Upgrades
Iodine Software is more based in artificial intelligence. They have a product called Retrospect that...
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Director
Service and Support
The customer service at Iodine Software is heads above our other vendor’s. Any time we have any...
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Director
Implementation and Training
On the front end, Iodine Software makes implementation super easy in terms of getting ready to start...
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Director
Functionality and Upgrades
We have contacted Iodine Software to get the data, and it is available to us. They are currently...
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Director
Functionality and Upgrades
Iodine Software has a couple of products that tipped the scales in their favor. They have a product...
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Analyst/Coordinator
Functionality and Upgrades
One thing that is limited that is probably no fault of Iodine Software's is their encoder. We can’t...
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Analyst/Coordinator
Relationship
I am very happy with the product. I like that the vendor is very easy to deal with. They add things...
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Analyst/Coordinator
Service and Support
I love that Iodine Software has great technical support. I never have to wait to get in touch with...
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Manager
Relationship
Iodine Software is an up-and-coming company. They are innovating very quickly. They have a good...
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Manager
Technology
I am impressed with how quickly the vendor responds to our technology enhancement requests. The...
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Manager
Service and Support
Our users think the product is very intuitive. In addition to the innovation, one of the things I...
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Manager
Functionality and Upgrades
The vendor is great, and I can’t think of much they can do to improve. The only thing I have been...
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Manager
Service and Support
We have a regular standing call with Iodine Software. The call is often brief, and we discuss any...
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Manager
Other Observations & Comments
The vendor has done some webinars in support of COVID-19, but there are some other things they could...
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Manager
Future Outlook
The vendor is not part of our long-term plans. We have been really happy with the company, but we...
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Director
Relationship
Iodine Software is good at keeping their promises. They are very upfront and transparent. One thing...
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Director
Implementation and Training
I would give Iodine Software a high score for their upgrade implementations because we don’t do...
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Director
Functionality and Upgrades
With Iodine Software, there are some things that we could work on a little bit. Since there is going...
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Director
Service and Support
Iodine Software excels in support. They seem to be ahead a little bit in proactiveness. Iodine...
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Manager
Functionality and Upgrades
Iodine Software is innovative with their technology and upgrades. With Iodine Software, when they...
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Manager
Functionality and Upgrades
Iodine Software is really good about trying to compromise based on things like what our common...
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Manager
Service and Support
We actually love Iodine Software. We have had them for several years, and things have been great so...
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VP/Other Executive
Implementation and Training
We had an implementation, and I wish the vendor had tested the product a bit more. We did the...
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VP/Other Executive
Implementation and Training
The vendor’s technology training is great. We developed our own training because we didn’t want to...
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VP/Other Executive
Other Observations & Comments
We have put some things on the road map for the vendor, and we are still waiting for those things to...
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VP/Other Executive
Functionality and Upgrades
The coding module really allows us to quantify our work very well. I would tell the vendor to...
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VP/Other Executive
Relationship
The support from the vendor is very good. We haven’t really needed very much support from the vendor...
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Director
Functionality and Upgrades
There are some areas where I wish the product could do better. In another vendor's product, we can...
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Director
Technology
The product does what the vendor said it was going to do. The vendor support is fantastic. Iodine...
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Director
Service and Support
When something is broken or not working, the vendor fixes it almost immediately. Iodine Software is...
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Analyst/Coordinator
Service and Support
When I tell Iodine Software repeatedly about something that is going wrong, it is still not fixed...
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Analyst/Coordinator
Functionality and Upgrades
Iodine Software keeps a lot of their promises, but they don’t follow up often. There have been a lot...
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Analyst/Coordinator
Interfacing and Integration
SmartList is more integrated with what we are using it for, and it is good at supporting our...
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Analyst/Coordinator
Lessons Learned
SmartList has a bit more of a learning curve, and it is not very accurate sometimes. It has good and...
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Analyst/Coordinator
Relationship
We have seen the executives from Iodine Software.
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Analyst/Coordinator
Service and Support
Iodine Software has an electronic help button. However, whenever I explain our concern, their...
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Manager
Future Outlook
We are looking to replace several programs, and SmartList may be one of them. At this point, the...
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Manager
Functionality and Upgrades
There is no other product like SmartList for prioritization, but the product doesn't have the...
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Manager
Relationship
Iodine Software keeps all of their promises. They have a robust IT department. Other vendors can't...
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Manager
Implementation and Training
Iodine Software's follow-up education is lacking after implementation. Iodine Software does monthly...
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Manager
Functionality and Upgrades
Iodine Software has improved their program. I know what is in the cards for Iodine Software, and I...
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Manager
Other Observations & Comments
Iodine Software started out as a very small company 10 years ago. They started with a case...
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Manager
Future Outlook
We have gone through a lot of trouble to build the product. I would buy it again; it works very well....
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