AwareCDI Commentary

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Iodine Software has really good, robust reporting. They came on-site and trained everybody, and the...

We do not like TruCode and believe it is equivalent to using a coding book. This is the only thing I...

I want to see some of the stuff on the quality side of the solution improved; we are just starting...

I like the prioritization of AwareCDI. I like the automatic assignment feature. I appreciate the...

Iodine Software is collectively going through a lot of transformation with the Waystar acquisition....

The vendor has carved out a nice niche in the marketplace with AwareCDI. The question that remains...

We do not have Iodine Software's encoder. We opted not to take that, although I did have...

AwareCDI is a mature product, so things are going well. Iodine Software's customer service manager...

Historically, we had a great working relationship with Iodine Software, and as with any merger or...

We don't pay a lot for AwareCDI, so we're probably doing pretty well at getting our money’s worth.

The vendor's support has dwindled, and it's not very proactive. It's more reactive. We have to reach...

Iodine Software is more average in their solution capabilities at this point. The biggest area they...

The biggest red flag we’ve seen since Waystar acquired Iodine Software is almost a complete turnover...

My recommendation to Iodine Software is that they need to advance the product and be able to speak...

Our staff works off one worklist through AwareCDI’s prioritization. It automatically evenly...

We really rely on our vendor productivity in AwareCDI because it is more accurate and also...

The prioritization in AwareCDI is built on machine learning. It reads the chart, and it can tell us...

We had a very successful go-live. Iodine Software's client support is amazing. They are right there...

There is some work that could happen in the DRG space with AwareCDI. We don’t use true code because...

Iodine Software was very clear in the contract negotiation about what they were able to do for us,...

With training, Iodine Software came on-site as much as we needed them to. We had several training...

We have been having problems with Iodine Software's encoder. It doesn't do the things that we need...

There's a little wiggle room where Iodine Software likes to nickel-and-dime us to death on our contracts....

There should be a lot more reporting capabilities in AwareCDI. The solution is like a Lincoln...

There are a lot of things that Iodine Software has out of the door when it comes to productivity,...

We treat Iodine Software like a partner and not a vendor, and they do the same with us. We're not...

We overwhelmingly chose Iodine Software because of the way that the tool actually utilizes AI to...

Iodine Software has a good thing going with their query platform. Those who engage with it have...

Iodine Software spends a lot of time and effort on new products, and their standard products do not...

Iodine Software does not do a lot of on-site training. They have improved their training platform....

Our CSM from Iodine Software has done a great job. They tend to silo communication, though. What...

Recently, we have had to submit more support tickets and escalate more issues to Iodine Software. I...

Iodine Software’s customer support, for the most part, is good. I do not have to escalate as many...

Iodine Software uses their own best practices to determine productivity and collaboration, so they...

I love Iodine Software. They do a symposium every year where they show all the different things that...

Our return on an investment with Iodine Software is crazy high. We get a lot of quality outcome...

We haven't seen any impact yet from Waystar acquiring Iodine Software. Their road mapping is...

Iodine Software's training is exceptional. They provide user guides for when users are first...

Our partnership with Iodine Software has been great. They listen to our feedback and have changed...

Iodine Software has an internal support ticketing system where we can submit tickets directly to...

We implemented AwareCDI a while ago, but we do take Iodine Software’s updates every month. Those...

Once we get into the escalation component with Iodine Software from an IT perspective, it works. I...

I do think that one of Iodine Software’s deficits is their financial reporting, which would be in...

Iodine Software was acquired by Waystar, and they are telling us that they are going to put more...

There are holes in AwareCDI, but overall, it is a good prioritization system that works as Iodine...

Iodine Software does not keep all of their promises in their developmental timelines; there is some...

We don't have ongoing training. Although Iodine Software offered, we declined. However, their...

Iodine Software does integrate into our EHR for the expected DRGs. However, we still have issues...

Sometimes it can take a little while to get somewhere with Iodine Software’s support team. Sometimes...

Overall, things with Iodine Software have been going well. They seem a little stagnant in their...

The doctors picked up AwareCDI pretty well. We had to do some handholding with some of the...

I don't think we got much training on AwareCDI after the initial training. However, we understood...

The doctors would like a little more connectivity between the solution and our EHR. They have voiced...

Iodine Software has a lot of opportunities to improve and tweak little things in their product. For...

We really have not had a lot of strong upgrades recently. I feel like those are really falling off....

Iodine Software needs to improve the issues we are having with the case mix indexes. We have...

AI is quickly improving, and I am concerned about the level of investment Iodine Software is...

The biggest strength AwareCDI has is the prioritization tool. If a department is short-staffed or...

We have a success manager who we work with, and we meet with them very regularly. We are also able...

Iodine Software has been attentive to our requests, and we have gotten solid results with AwareCDI....

Our Iodine Software customer service representative is fantastic. It is almost like they are part of...

We would like to see AwareCDI integrated into our EHR so that we don't have to use a third-party...

AwareCDI is extremely expensive, so I would love to see a slightly cheaper price. We receive our...

We no longer have AwareCDI. It just wasn't working for us. We felt like it wasn't always suggesting...

We talked to Iodine Software a lot about how their product wasn't working for us, but there was...

AwareCDI didn't meet hardly any of our needs. I would not buy AwareCDI again. It didn't work for us....

AwareCDI was more intuitive than our current vendor’s program. It interfaced well with our EHR. The...

Iodine Software’s implementation was pretty smooth. The vendor's support was pretty good. I met with...

I would tell others that if they have a CDI program that is mature and established, AwareCDI won't...

It seems crazy and inefficient to have such a big platform, like AwareCDI's, and say that they can't...

AwareCDI has a lot of issues with being able to accurately report what CDS is doing in the system....

AwareCDI is a good product, but it is a very structured product that doesn't allow for a lot of...

Iodine Software recently did a retraining on some of their condition models for their AI models, but...

Iodine Software’s sales pitch is that they are going to get us in the right record at the right time...

It is unclear whether AwareCDI is part of our long-term plans because of the recent merger. We don’t...

AwareCDI doesn’t meet all of our needs. For one of our patient populations, the prioritization rate...

One of the defects within AwareCDI is its automatic-assignment functionality. It is built into the...

We asked Iodine Software for an update recently for something very simple and basic. They did that,...

When we look at the AwareCDI prioritization, there are standard priority factors built into the...

Our ROI and query rates have definitely increased as we have used AwareCDI. That improvement has...

Iodine Software's executives are at our meetings. As part of our day-to-day work, I work with the...

Iodine Software works with our EHR when we have a problem, and we have actually had them help us...

Iodine Software contacted us about getting our team assigned to their academy courses and some...

Any pain points we have with AwareCDI are not Iodine Software's issues. We are just working in two...

We have had to go outside of AwareCDI to get what the vendor calls physician nudges. That is where...

AwareCDI's prioritization of chart reviews and documents doesn't cover everything. The system can...

Iodine Software charges for everything. They look to us to partner with them when they have a new...

Iodine Software has an academy for training. That is really good. Iodine Software is trying to be...

The system's prioritization is good, but I would also like to add improvements. I would like to see...