2023 Best In KLAS ERP Business Transformation & Implementation Leadership

Performance

Implementation Services for Infor ERP 2023

07 September 23 | Dallin Seely and Kaleb Harris

Many provider organizations are adopting new cloud-based ERP solutions, but implementing an ERP solution is a big undertaking that can affect day-to-day business. Due to the breadth of areas ERP touches as well as post-COVID-19 staffing challenges, organizations are engaging firms that offer implementation leadership and business transformation services. This report examines client experiences with firms who provide implementation services for Infor’s ERP suite. (Engagements for implementing other vendors’ ERP solutions are excluded from this research. In early 2023, KLAS published Implementation Services for Workday ERP ; KLAS also plans to publish future research on firms that implement Oracle’s ERP software.)

KLAS’ recent Decision Insights data shows a large number of organizations are purchasing Workday’s enterprise resource planning (ERP) software, and for these organizations, a strong implementation partner is vital. This report examines the firms that provide leadership for implementations of Workday’s ERP suite. (Engagements for implementing other vendors’ ERP solutions are excluded from this research; KLAS plans to publish future research on firms that implement Infor’s and Oracle’s ERP platforms.)

Healthcare organizations are increasingly pivoting to the cloud and seeking digital transformations, and those changes cause many healthcare organizations to invest in new ERP systems—such as the Workday ERP suite. Avaap became a certified Workday services partner in 2016 and a Workday advisory services partner in 2015. Historically, Avaap has been an Infor-focused firm, but they recently divested their Infor services to focus solely on Workday. This report explores Avaap’s performance as an ERP implementation and digital transformation partner in the Workday space.

Company/solution	Overall performance score (100-point scale)	Total evaluations	Trend (2022-2023)	Culture	Loyalty	Operations	Relationship	Services	Value

Huron ERP Business Transformation & Implementation Leadership	94.7	n=8	+7%	--	A+	A+	A+	A-	A-

KPMG ERP Business Transformation & Implementation Leadership	88.3	n=16	+25%	--	A-	B+	A-	B+	B
	50.0	100.0

Company/solution	Trend (2022-2023)	Culture	Loyalty	Operations	Product	Relationship	Value

Huron ERP Business Transformation & Implementation Leadership 94.7 n=8 COMMENTS	+7%	--	A+	A+	A+	A-	A-
KPMG ERP Business Transformation & Implementation Leadership 88.3 n=16 COMMENTS	+25%	--	A-	B+	A-	B+	B

Company/solution	Overall performance score (100-point scale)	Total evaluations	Culture	Loyalty	Operations	Relationship	Services	Value

Avaap ERP Business Transformation & Implementation Leadership * L	83	n=3	--	A-	B	A	B	D+

Deloitte ERP Business Transformation & Implementation Leadership * L	83.1	n=5	--	A-	B-	A-	C	C

PwC ERP Business Transformation & Implementation Leadership * L	89.4	n=6	--	A	B	A+	B+	B-

Company/solution	Overall performance score (100-point scale)	Total evaluations

Avaap ERP Business Transformation & Implementation Leadership * L culture -- loyalty A- operations B relationship A services B value D+	83	n=3

Deloitte ERP Business Transformation & Implementation Leadership * L culture -- loyalty A- operations B- relationship A- services C value C	83.1	n=5

PwC ERP Business Transformation & Implementation Leadership * L culture -- loyalty A operations B relationship A+ services B+ value B-	89.4	n=6

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