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2025 Best In Klas

ERP Business Transformation & Implementation Leadership

REAL-TIME DATA

DECISION INSIGHTS

2025 Best In KLAS ERP Business Transformation & Implementation Leadership

ERP Business Transformation & Implementation Leadership

Best in KLAS Winner

Overall performance score
(100-point scale)

REAL-TIME DATA

DECISION INSIGHTS

Ranked Solutions
Market average: 88.7
Services average: 90.1

Grading Scale

	Overall performance score (100-point scale)	Trend (2024-2025)	# of unique orgs	Loyalty	Operations	Relationship	Services	Value

KPMG	96.7	+5%	11	A+	A	A+	A	A

Deloitte	91.8	+18%	15	A	B	A	B+	A-

Huron	90.1	-5%	8	A	A-	A	B	B

CrossVue	82.0	-10%	6	B	B-	B	B-	C+

PwC	79.1	-11%	6	B-	C+	A-	C+	C-
	0.0	100.0

96.7

11

loyalty

A+

operations

A

relationship

A+

services

A

value

A

91.8

15

loyalty

A

operations

B

relationship

A

services

B+

value

A-

90.1

8

loyalty

A

operations

A-

relationship

A

services

B

value

B

CrossVue

82

6

loyalty

B

operations

B-

relationship

B

services

B-

value

C+

79.1

6

loyalty

B-

operations

C+

relationship

A-

services

C+

value

C-

Additional Performance Insights Additional Performance Insights

Ranked solutions for which at least 100% of respondents answered yes.

Avoids charging for every little thing?

Deloitte

n=15 100%

Huron

n=8 100%

Exceeds expectations?

KPMG

n=11 100%

Would you buy again?

Deloitte

n=15 100%

Huron

n=8 100%

KPMG

n=11 100%

Avoids charging for every little thing?

Deloitte

n=15 100%

Huron

n=8 100%

Exceeds Expectations?

KPMG

n=11 100%

Would you buy again?

Deloitte

n=15 100%

Huron

n=8 100%

KPMG

n=11 100%

Related Reports

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04 October 23 | Sam Eaquinto and Warren Whitford

In 2022, KLAS interviewed 27 HIT services firms with broad market experience, asking them about their best practices for driving successful client engagements. Drawing from those insights and correlating them with the KLAS performance data of high-performing firms, this study—part of KLAS’ Vendor Excellence series—looks at four critical areas firms should evaluate to ensure successful engagements: measurement of outcomes, sales and contracting, internal hiring and training, and engagement execution.

Implementation Services for Infor ERP 2023

07 September 23 | Dallin Seely and Kaleb Harris

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Implementation Services for Workday ERP 2023

07 March 23 | Dallin Seely and Kaleb Harris

KLAS’ recent Decision Insights data shows a large number of organizations are purchasing Workday’s enterprise resource planning (ERP) software, and for these organizations, a strong implementation partner is vital. This report examines the firms that provide leadership for implementations of Workday’s ERP suite. (Engagements for implementing other vendors’ ERP solutions are excluded from this research; KLAS plans to publish future research on firms that implement Infor’s and Oracle’s ERP platforms.)

Past ERP Business Transformation & Implementation Leadership Awards