KPMG ERP Business Transformation & Implementation Leadership
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Subject Expert
Kaleb Harris
Research Director
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User Commentary
Operations, Operations, Services, Services
We adopted almost all the standard processes and best practices that KPMG recommended. We hit our...
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Loyalty, Loyalty, Operations, Operations
We had to switch out consultants a couple of times but not because of performance. We ultimately...
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Relationship, Relationship, Operations, Operations
I would tell others looking into KPMG that the firm is great if a client is willing to utilize the...
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Relationship, Relationship, Value, Value
KPMG is very understanding of what warrants a change order and what doesn't. For everything that...
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Operations, Operations
KPMG had a local, in-house implementation team that specialized in the solution we wanted to...
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Relationship, Relationship, Operations, Operations
We had a very complex project, and KPMG was pretty candid, honest, and cautious with their approach....
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Relationship, Relationship
KPMG offers a good service, and they are very good partners. The staff is super friendly and easy to...
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Relationship, Relationship, Relationship
The firm is adding resources left and right to help us make things happen. That is a nice thing. We...
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Value, Value, Value
The firm’s services are very expensive. But we get what we pay for sometimes, so we are receiving...
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Operations, Value
When KPMG responded to our RFP, they underbid it to keep their name in the game. I totally get that....
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Relationship, Relationship, Relationship
We have had some instances where we have asked for replacements of individuals for various reasons...
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Relationship, Relationship, Relationship
Our account representative is very involved. They are helping us through the process.
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Relationship, Relationship, Relationship, Operations, Operations, Operations
The level of knowledge varies in different areas. Some resources definitely know their product, and...
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Relationship, Relationship, Relationship, Operations, Operations, Operations
We have a project manager that we contracted internally, and that person is actually driving the...
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Operations, Operations, Operations
KPMG needs to come to the plate with a defined project plan with our milestones and deliverables...
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Loyalty, Loyalty, Loyalty, Operations, Operations, Operations
We chose KPMG primarily for the overall implementation of Workday's system, change management, and...
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Services, Services, Services
I am happy with the product that we are producing. We are automating the processes we can. KPMG can...
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Relationship, Relationship, Relationship
KPMG did a really good job. From the executive to the team, everyone is really knowledgeable. KPMG...
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Value, Value, Value
There have been multiple change orders because things weren't identified up front. Some of that was...
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Relationship, Relationship, Relationship
The leader from KPMG in my department is very engaged, very accessible, and quick to inform me if...
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Relationship, Relationship, Relationship
I have had many conversations with KPMG’s leadership, and they act and make changes when needed. I...
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Relationship, Relationship, Relationship
KPMG has bench strength. They understand the product. Their people are good, and they have a...
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Relationship, Operations
Our project with KPMG wasn't perfect, and there were definitely some spaces that could have been...
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Relationship
KPMG follows up when we ask questions, and KPMG is accessible to us even today.
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Value
Everyone in this market space is overpriced, but KPMG is the cost leader in comparison to some of...
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Relationship
The biggest recommendations I would give to anyone going with KPMG are to build trust between the...
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Relationship, Operations
We relied heavily on KPMG for project management. They had a project manager, and then we paired...
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Relationship, Operations
KPMG helped us think through how to ensure we are automating things and getting rid of the...
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Relationship, Operations
KPMG did not have a lot of experience and knowledge with one of the ERP tools we implemented. It was...
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Relationship, Operations
We were planning on using KPMG’s change management team to help roll out change management but...
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Value
KPMG was very expensive, but all firms are. KPMG helped us with our business plan, so they helped us...
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Operations
For other organizations going through the journey of implementing something, I would tell them to...
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Relationship
We asked for the A-team, and KPMG gave us the A-team. We had some issues with some folks early on,...
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Services
In some areas, especially in the supply chain space, I am not sure we got to the right solution...
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Relationship
There were senior leaders there during the kickoff, and then things moved around, and those leaders...
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Value
I think we received our money's worth because I know how much blood, sweat, and tears went into...
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Relationship
KPMG had someone who was off the charts in their strategic ability. That person was one of the best...
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Relationship
I would want my peers to have the same advice that was passed to me from other providers....
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Operations
KPMG could learn from their peers about how to engage end users. We invited a lot of people to...
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Relationship
KPMG is an outstanding partner, but change management is not a strength of theirs. There were...
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Relationship
We had incredible rock stars who carried things. However, we had a lot of turnover. We had...
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Loyalty, Relationship, Operations
There were a lot of great process changes. KPMG helped us think about the next and best practices...
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Loyalty
We picked the firm that everybody wanted and needed holistically. Our finance team would have...
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Operations
KPMG helped us look at the processes we had so we could start thinking about what our efficiencies...
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Operations
We had our own trainers, so our training was more at the network level. KPMG helped us figure out...
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Services
KPMG helped us program the product, and due to how the product is programmed, the reporting can be...
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Relationship
What makes us strong is our partnership with KPMG. We can reach out to each other. Our contact at...
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Operations
KPMG has done so much for us. We did a huge project implementing things at different organizations...
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Operations
KPMG met our expectations and exceeded them in some cases, but I wouldn't say they consistently...
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Relationship, Operations
During the time I worked with KPMG, they faced the same issues a lot of companies faced. They lost...
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Relationship, Operations
I found KPMG to be responsive. If something came up and we had an issue, we could quickly get on a...
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Relationship
Our partnership was stronger in some areas than others. There seemed to be some friction. We did a...
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Relationship
The heavy lifting is over, but KPMG has continued to be available and stay connected to ensure our...
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Value
KPMG is reasonable. I don't feel like I get charged for every little thing. When we push back about...
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Relationship
I have recommended KPMG to others. KPMG has skills and knowledge, and I found them good to work with....
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Relationship
The firm is very proactive and collaborative. We sometimes work with consulting groups that go...
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Loyalty, Relationship
I do meet with some of the firm's senior leaders regularly. They are very good at staying connected,...
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Relationship
KPMG is really knowledgeable, and they know their stuff. If we have a question, they have an answer....
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Relationship
The firm's executives are available when needed, but they are also not forcing themselves upon us....
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Value
KPMG is very expensive They are doing what they said they were going to do, and we are getting what...
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Relationship
KPMG is a really great partner. They focus on the right things, We do things together. The firm has...
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Relationship, Services
System research is an area for improvement. KPMG has the right level of talent and the right number...
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Relationship
KPMG comes with a lot of organization. They come with experience and leverage templates, and they...
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Relationship
KPMG is very involved at the highest level. They are seasoned, quality professionals that are very...
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Relationship, Services
KPMG could do better by providing more insights up front about the competing priorities that the...
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Loyalty
We did a comparison of implementation partners before making a decision, and KPMG was a bit on the...
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Relationship
Everyone on KPMG’s program team is empowered to make decisions. In some areas, the decisions and how...
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Relationship
Things are going well. KPMG’s knowledge and skill set on our project are excellent. Their ability to...
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Relationship
KPMG did a few extra things without changing the scope, and that was very helpful. The firm's...
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Value
KPMG gave us a good thing. The firm was expensive, but everything was really good, especially...
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Relationship, Operations
KPMG has already done implementations for businesses like ours, and the firm's experience was good...
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Operations
KPMG was side by side with us on every call. We had people who were going ballistic and wanting to...
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Operations
The thing that stood out the most about KPMG was their superior project management. Some of the...
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Relationship, Operations
We had pretty high expectations for the firm to begin with. They met all of our expectations and did...
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Value
I don't really question any of the KPMG expenses. Consulting is always expensive. KPMG was as...
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Operations
We had an issue that was partially our fault because we engaged in the implementation of a certain...
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Loyalty, Relationship
Nobody is perfect, but we had a consultant or two who really weren't compatible, and KPMG was quick...
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Operations
With all implementation teams, there is a mix of skill level and quality. With KPMG, we had some...
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Relationship, Operations
I had some issues with KPMG. At the beginning of the project, the firm had us rush to provide a lot...
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Relationship
KPMG brought technical expertise to the table. The firm’s technical folks were very knowledgeable. I...
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Value
I think KPMG had a reasonable amount of cost sensitivity. The firm was aggressive when it came to...
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Relationship, Operations
KPMG had some major misses. Even though they had a good technical team, after the implementation we...
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Relationship
The executives were involved, but we didn’t like their performance.
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