KPMG ERP Business Transformation & Implementation Leadership
Filtered view: All

Subject Expert
Kaleb Harris
Research Director
KLAS Research Director - Kaleb Harris
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
VP/Other Executive

Operations, Operations, Services, Services

We adopted almost all the standard processes and best practices that KPMG recommended. We hit our...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Loyalty, Operations, Operations

We had to switch out consultants a couple of times but not because of performance. We ultimately...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Relationship, Operations, Operations

I would tell others looking into KPMG that the firm is great if a client is willing to utilize the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Relationship, Value, Value

KPMG is very understanding of what warrants a change order and what doesn't. For everything that...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Operations

KPMG had a local, in-house implementation team that specialized in the solution we wanted to...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Relationship, Operations, Operations

We had a very complex project, and KPMG was pretty candid, honest, and cautious with their approach....

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Relationship

KPMG offers a good service, and they are very good partners. The staff is super friendly and easy to...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Relationship, Relationship

The firm is adding resources left and right to help us make things happen. That is a nice thing. We...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value, Value, Value

The firm’s services are very expensive. But we get what we pay for sometimes, so we are receiving...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Value

When KPMG responded to our RFP, they underbid it to keep their name in the game. I totally get that....

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Relationship

We have had some instances where we have asked for replacements of individuals for various reasons...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Relationship

Our account representative is very involved. They are helping us through the process.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Relationship, Operations, Operations, Operations

The level of knowledge varies in different areas. Some resources definitely know their product, and...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Relationship, Operations, Operations, Operations

We have a project manager that we contracted internally, and that person is actually driving the...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Operations, Operations

KPMG needs to come to the plate with a defined project plan with our milestones and deliverables...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Loyalty, Loyalty, Operations, Operations, Operations

We chose KPMG primarily for the overall implementation of Workday's system, change management, and...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Services, Services, Services

I am happy with the product that we are producing. We are automating the processes we can. KPMG can...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Relationship, Relationship

KPMG did a really good job. From the executive to the team, everyone is really knowledgeable. KPMG...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value, Value, Value

There have been multiple change orders because things weren't identified up front. Some of that was...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Relationship, Relationship

The leader from KPMG in my department is very engaged, very accessible, and quick to inform me if...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Relationship, Relationship

I have had many conversations with KPMG’s leadership, and they act and make changes when needed. I...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Relationship, Relationship

KPMG has bench strength. They understand the product. Their people are good, and they have a...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Our project with KPMG wasn't perfect, and there were definitely some spaces that could have been...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

KPMG follows up when we ask questions, and KPMG is accessible to us even today.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Everyone in this market space is overpriced, but KPMG is the cost leader in comparison to some of...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The biggest recommendations I would give to anyone going with KPMG are to build trust between the...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

We relied heavily on KPMG for project management. They had a project manager, and then we paired...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

KPMG helped us think through how to ensure we are automating things and getting rid of the...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

KPMG did not have a lot of experience and knowledge with one of the ERP tools we implemented. It was...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

We were planning on using KPMG’s change management team to help roll out change management but...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

KPMG was very expensive, but all firms are. KPMG helped us with our business plan, so they helped us...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

For other organizations going through the journey of implementing something, I would tell them to...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We asked for the A-team, and KPMG gave us the A-team. We had some issues with some folks early on,...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Services

In some areas, especially in the supply chain space, I am not sure we got to the right solution...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

There were senior leaders there during the kickoff, and then things moved around, and those leaders...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

I think we received our money's worth because I know how much blood, sweat, and tears went into...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

KPMG had someone who was off the charts in their strategic ability. That person was one of the best...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I would want my peers to have the same advice that was passed to me from other providers....

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

KPMG could learn from their peers about how to engage end users. We invited a lot of people to...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

KPMG is an outstanding partner, but change management is not a strength of theirs. There were...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We had incredible rock stars who carried things. However, we had a lot of turnover. We had...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship, Operations

There were a lot of great process changes. KPMG helped us think about the next and best practices...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

We picked the firm that everybody wanted and needed holistically. Our finance team would have...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

KPMG helped us look at the processes we had so we could start thinking about what our efficiencies...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We had our own trainers, so our training was more at the network level. KPMG helped us figure out...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Services

KPMG helped us program the product, and due to how the product is programmed, the reporting can be...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

What makes us strong is our partnership with KPMG. We can reach out to each other. Our contact at...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

KPMG has done so much for us. We did a huge project implementing things at different organizations...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CPO/CHRO

Operations

KPMG met our expectations and exceeded them in some cases, but I wouldn't say they consistently...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CPO/CHRO

Relationship, Operations

During the time I worked with KPMG, they faced the same issues a lot of companies faced. They lost...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CPO/CHRO

Relationship, Operations

I found KPMG to be responsive. If something came up and we had an issue, we could quickly get on a...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CPO/CHRO

Relationship

Our partnership was stronger in some areas than others. There seemed to be some friction. We did a...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CPO/CHRO

Relationship

The heavy lifting is over, but KPMG has continued to be available and stay connected to ensure our...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CPO/CHRO

Value

KPMG is reasonable. I don't feel like I get charged for every little thing. When we push back about...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CPO/CHRO

Relationship

I have recommended KPMG to others. KPMG has skills and knowledge, and I found them good to work with....

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The firm is very proactive and collaborative. We sometimes work with consulting groups that go...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship

I do meet with some of the firm's senior leaders regularly. They are very good at staying connected,...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

KPMG is really knowledgeable, and they know their stuff. If we have a question, they have an answer....

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The firm's executives are available when needed, but they are also not forcing themselves upon us....

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

KPMG is very expensive They are doing what they said they were going to do, and we are getting what...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

KPMG is a really great partner. They focus on the right things, We do things together. The firm has...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Services

System research is an area for improvement. KPMG has the right level of talent and the right number...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

KPMG comes with a lot of organization. They come with experience and leverage templates, and they...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

KPMG is very involved at the highest level. They are seasoned, quality professionals that are very...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Services

KPMG could do better by providing more insights up front about the competing priorities that the...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We did a comparison of implementation partners before making a decision, and KPMG was a bit on the...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Everyone on KPMG’s program team is empowered to make decisions. In some areas, the decisions and how...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Things are going well. KPMG’s knowledge and skill set on our project are excellent. Their ability to...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

KPMG did a few extra things without changing the scope, and that was very helpful. The firm's...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

KPMG gave us a good thing. The firm was expensive, but everything was really good, especially...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Operations

KPMG has already done implementations for businesses like ours, and the firm's experience was good...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

KPMG was side by side with us on every call. We had people who were going ballistic and wanting to...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

The thing that stood out the most about KPMG was their superior project management. Some of the...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

We had pretty high expectations for the firm to begin with. They met all of our expectations and did...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

I don't really question any of the KPMG expenses. Consulting is always expensive. KPMG was as...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We had an issue that was partially our fault because we engaged in the implementation of a certain...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Nobody is perfect, but we had a consultant or two who really weren't compatible, and KPMG was quick...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

With all implementation teams, there is a mix of skill level and quality. With KPMG, we had some...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

I had some issues with KPMG. At the beginning of the project, the firm had us rush to provide a lot...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

KPMG brought technical expertise to the table. The firm’s technical folks were very knowledgeable. I...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

I think KPMG had a reasonable amount of cost sensitivity. The firm was aggressive when it came to...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

KPMG had some major misses. Even though they had a good technical team, after the implementation we...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The executives were involved, but we didn’t like their performance.

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF