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KPMG ERP Business Transformation & Implementation Leadership Commentary
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Subject Expert
Steve VanWagenen
Engagement Partner
KLAS Engagement Partner - Steve VanWagenen
 

Commentary Summary

Comment Type Breakout

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User Commentary

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VP/Other Executive

Regarding getting our money’s worth with KPMG, we ended up paying a lot more than we expected to. We...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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VP/Other Executive

People didn't gain confidence in KPMG in doing things. We were pleased with the outcome, but we had...

Comment Tone Negative
Pillars Loyalty, Operations
Evaluation Unrated

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VP/Other Executive

I’ll give KPMG the benefit of the doubt and say they met our expectations. KPMG delivered on the...

Comment Tone Negative
Pillars Relationship, Operations, Services
Evaluation Unrated

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VP/Other Executive

The person KPMG assigned to us was a top project manager. My hat's off to that person. They handled...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

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VP/Other Executive

KPMG’s healthcare expertise and knowledge were as good as any of the other firms' would be. KPMG has...

Comment Tone Neutral
Pillars Operations
Evaluation Unrated

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VP/Other Executive

We kept stubbing our toe on things that were at scale. KPMG was not as forthright as I would have...

Comment Tone Negative
Pillars Relationship, Operations, Services, Value
Evaluation Unrated

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CIO

With KPMG, the leadership we have on this particular project doesn't know us very well. I don't know...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CIO

We chose to go with KPMG because we already had all the contracts in place with them, and they did a...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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CIO

I’m a little concerned about KPMG’s ability to hit our goals for the project right now. Our expected...

Comment Tone Neutral
Pillars Operations
Evaluation Unrated

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CIO

We're working with KPMG because they kind of gave us the C-team on this project, and we'd like to at...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Everyone I'm working with at KPMG seems to have a solid understanding. They've done this work for a...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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VP/Other Executive

As far as partnership goes, KPMG could be more plugged in on the clinical side. Their focus has been...

Comment Tone Neutral
Pillars Relationship, Services
Evaluation Unrated

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VP/Other Executive

Change management is extremely important, and KPMG is helping us with that. When implementations...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

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VP/Other Executive

There are several expected outcomes for this project. First, we want to replace our old antiquated...

Comment Tone Positive
Pillars Loyalty, Services
Evaluation Unrated

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VP/Other Executive

Previously, we were very happy with KPMG’s performance, so we decided to bring them on for this...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We had a few issues with a couple of the KPMG consultants, but the firm was good at replacing them....

Comment Tone Negative
Pillars Services
Evaluation Unrated

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Director

For the most part, we did accomplish our expected outcomes with KPMG. When we tracked our outcomes...

Comment Tone Positive
Pillars Loyalty, Operations, Value
Evaluation Unrated

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Director

We went with KPMG because they were a little more relaxed and professional than other firms. Their...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

KPMG exceeded our expectations. They were a good partner and were willing to work when we had...

Comment Tone Positive
Pillars Relationship, Services, Value
Evaluation Unrated

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CIO

With KPMG, we want a smooth transition first and foremost. Being able to pay people is always...

Comment Tone Positive
Pillars Services
Evaluation Unrated

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CIO

KPMG should not put change orders in front of me. They could be more thoughtful and consultative in...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CIO

I think there are proactive things KPMG could bring to us. Given their experience with many...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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CIO

I would recommend KPMG in select instances and point out what people need to watch out for. With...

Comment Tone Neutral
Pillars Relationship, Services
Evaluation Unrated

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CIO

Things could probably be improved at the consultant level at KPMG. As a firm, they likely have that...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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CIO

I would say that KPMG is somewhere between missing and meeting our expectations. We're getting...

Comment Tone Neutral
Pillars Loyalty
Evaluation Unrated

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CIO

KPMG’s senior folks are really good. They are certainly capable. But with their consultants, I...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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Director

We liked the firm so much that we brought them back to do our Workday migration that was due to an...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

The team that I work with from KPMG is very effective and knowledgeable about their space. That is...

Comment Tone Neutral
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

There are backbone elements of the ERP, like cost centers, and traditionally, the finance team deals...

Comment Tone Neutral
Pillars Operations
Evaluation Unrated

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VP/Other Executive

We chose KPMG because they brought their leads to the evaluation, and they were pretty competent in...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

We are here to transform our organization. There has been zero pushback from KPMG when individual...

Comment Tone Negative
Pillars Relationship, Operations, Value
Evaluation Unrated

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VP/Other Executive

KPGM has been very helpful and supportive, and they have been doing a really good job of educating...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

I’m impressed with the fact that KPMG understood our strategic goals well and helped close our gaps...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

The firm is really good with nursing. We had a lot of former nurses as part of our team from KPMG.

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Director

I think the amount we paid was too high for what we got. The result was great. But I have worked in...

Comment Tone Neutral
Pillars Value
Evaluation Unrated

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Director

We had to swap out an account manager at one point from KPMG. There were times during the project...

Comment Tone Neutral
Pillars Operations
Evaluation Unrated

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Director

We had challenges at times where the deadlines were more important than the quality of the work. We...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Director

With the technical build, KPMG would say the best practice was whatever was easiest for nurses. That...

Comment Tone Negative
Pillars Operations
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Director

In consulting, everything depends on who we get. We had to roll resources off and replace them.

Comment Tone Neutral
Pillars Relationship, Services
Evaluation Unrated

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Manager

We did go live, but not on the original date because we were not ready as an organization,...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

Where KPMG fell down a little was in reporting, but their workflow and understanding of the...

Comment Tone Positive
Pillars Loyalty, Services
Evaluation Unrated

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Manager

Our project was a huge success. Our go-live command centers were quiet, and we don’t see that very...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

KPMG led us through the hard parts and down the right paths. There were no surprises. They were...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

I would ask KPMG for more up front to drive us toward the standard workflow. Some of my partners...

Comment Tone Neutral
Pillars Operations
Evaluation Unrated

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Manager

KPMG is a lot of money, but their service is probably worth it. We got what we paid for.

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

Our KPMG leader was unbelievable. They were our program lead and were responsible for the user...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

We anticipated a successful implementation. We expected everyone to get paid correctly when we went...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Nurse

We've had a few bumps along the way with KPMG, and all of them have been addressed very quickly....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Nurse

I would tell someone about KPMG that the communication is high, and the partnership is very high. I...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Nurse

KPMG costs a ton of money.

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Nurse

One of the things that KPMG is doing really well is providing us with leading best practices and...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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VP/Other Executive

KPMG offered us a good deal. I don't know whether it feels like a good deal entirely. It is not cheap....

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

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VP/Other Executive

We have had a good experience with the KPMG consultants. We had a consultant we struggled to...

Comment Tone Positive
Pillars Operations, Services
Evaluation Unrated

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VP/Other Executive

To exceed our expectations, probably the first thing that KPMG could do involves the specific...

Comment Tone Negative
Pillars Relationship, Operations, Services
Evaluation Unrated

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VP/Other Executive

There is a tremendous amount of project management around a project like this. Our organization has...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

The executives have been all over the project. When we had a certain issue, our lead partner was...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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VP/Other Executive

KPMG could do better in their process if they built in a little more time on the front end of the...

Comment Tone Negative
Pillars Operations, Services
Evaluation Unrated

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VP/Other Executive

KPMG definitely has a deep knowledge of the Workday system. I kind of expected that, but they...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

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VP/Other Executive

The firm has been very methodically going through all the aspects of all the different Workday...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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CIO

I was really hesitant to do offshoring with KPMG, but it saved us a lot of money. I don't believe...

Comment Tone Neutral
Pillars Relationship, Value
Evaluation Unrated

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CIO

We had a strong engagement leader overall from KPMG who really worked on the partnership, but the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

The consultants from KPMG were a mixed bag. Some areas were better than others. KPMG’s healthcare...

Comment Tone Neutral
Pillars Operations
Evaluation Unrated

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CIO

We looked at a few different firms, but we chose KPMG because our stakeholders really liked the...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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