KPMG ERP Business Transformation & Implementation Leadership Commentary
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Subject Expert
Kaleb Harris
Research Director
Commentary Summary
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User Commentary
Relationship
KPMG has been very in tune with our needs. If there is ever a situation where we need a different...
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Relationship
KPMG uses a project management system, and we use it to track scenarios for testing and see where we...
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Operations
KPMG has done our type of implementation many times. Our organization didn’t have a whole lot of say...
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Operations, Services
The team collaboration software that KPMG uses is for taking notes. We go into the workstream, and...
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Relationship
We wanted a personnel change due to various reasons, and KPMG took a while to make that change....
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Relationship
KPMG had a workstream lead and a co-lead for each of our workstreams; there was a partnership in...
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Relationship
At my level, I don't see the KPMG executives much. The executives came at first, but I haven't seen...
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Relationship
I have really been impressed with KPMG’s ability. We have thousands of employees at this hospital,...
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Operations
KPMG exceeded my expectations by doing things in work sets. Instead of doing everything in one...
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Relationship, Operations
KPMG understands change management. They know that we aren't just going to come in and say that...
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Relationship, Operations
A smart thing KPMG did in the world of COVID-19 was to bring people in. Not everyone was in the same...
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Relationship, Operations
KPMG has put in place a project management system and team collaboration software. The expectation...
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Loyalty, Relationship
KPMG is proving to be a great partner. There is still much work to do, so we will get a sense in the...
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Operations
We often talk behind the scenes about A, B, C, and D members. Because our project wasn't necessarily...
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Relationship
KPMG was very generous with their time because some things were our responsibility, but they still...
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Relationship
KPMG can fall back on asking us whether they meet goals with a yes or no question. If we want to add...
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Operations, Operations
The thing I appreciated most about KPMG’s work on the implementation was that we had a variety of...
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Relationship, Relationship, Operations, Operations
With the staff and consultants, we had some rock stars and some that weren’t rock stars. We didn't...
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Relationship, Relationship, Operations, Operations
KPMG is knowledgeable. They came with a team that was experienced in implementing Workday's system...
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Relationship, Relationship, Operations, Operations
One of the things I liked and appreciated about KPMG was that they weren't afraid to challenge us on...
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Relationship, Relationship, Operations, Operations
There was a ton of executive involvement from KPMG, and they did a fantastic job. We got tremendous...
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Relationship, Relationship, Operations, Operations
KPMG was a phenomenal resource for understanding what we implemented. The firm does a nice job of...
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Relationship, Relationship, Operations, Operations
From a change management perspective, KPMG had good resources and provided good assistance, but a...
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Operations, Operations
KPMG helped us think through what we would need to consider as we moved ahead. We had a very...
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Relationship, Relationship, Operations, Operations
We worked with an executive from KPMG who was very visible and involved, and I was impressed by...
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Operations, Operations, Services, Services
We adopted almost all the standard processes and best practices that KPMG recommended. We hit our...
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Loyalty, Loyalty, Operations, Operations
We had to switch out consultants a couple of times but not because of performance. We ultimately...
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Relationship, Relationship, Operations, Operations
I would tell others looking into KPMG that the firm is great if a client is willing to utilize the...
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Relationship, Relationship, Operations, Operations
We hired KPMG for their knowledge and experience to transition us to our new system, make us think...
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Value, Value
We took certain pieces KPMG offered us out of the statement of work to save money and reduce our...
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Value, Value
I would tell others that KPMG is expensive, but they are worth it. KPMG has a flat fee model based...
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Relationship, Relationship
Each area has KPMG subject matter experts tied to us at the hip, and our specific experts are...
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Relationship, Relationship
KPMG had excellent plans. They weren't making things up on the fly; they were prepared. Our...
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Relationship, Relationship
The KPMG executives are always there. They are at our meetings, and if one of them has to miss a...
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Value, Value
One outcome that is huge for us is spreading product knowledge around so that more than a few people...
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Relationship, Relationship, Operations, Operations
I want the firm to know that we understand the marketplace is difficult, but we have seen some...
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Relationship, Relationship, Value, Value
KPMG is very understanding of what warrants a change order and what doesn't. For everything that...
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Operations, Operations
KPMG had a local, in-house implementation team that specialized in the solution we wanted to...
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Relationship, Relationship, Operations, Operations
We had a very complex project, and KPMG was pretty candid, honest, and cautious with their approach....
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Relationship, Relationship
KPMG offers a good service, and they are very good partners. The staff is super friendly and easy to...
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Relationship
The firm is adding resources left and right to help us make things happen. That is a nice thing. We...
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Value
The firm’s services are very expensive. But we get what we pay for sometimes, so we are receiving...
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Operations, Value
When KPMG responded to our RFP, they underbid it to keep their name in the game. I totally get that....
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Relationship, Relationship, Relationship
We have had some instances where we have asked for replacements of individuals for various reasons...
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Relationship, Relationship, Relationship
Our account representative is very involved. They are helping us through the process.
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Relationship, Relationship, Relationship, Operations, Operations, Operations
The level of knowledge varies in different areas. Some resources definitely know their product, and...
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Relationship, Relationship, Relationship, Operations, Operations, Operations
We have a project manager that we contracted internally, and that person is actually driving the...
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Operations, Operations, Operations
KPMG needs to come to the plate with a defined project plan with our milestones and deliverables...
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Loyalty, Loyalty, Loyalty, Operations, Operations, Operations
We chose KPMG primarily for the overall implementation of Workday's system, change management, and...
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Services, Services, Services
I am happy with the product that we are producing. We are automating the processes we can. KPMG can...
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Relationship, Relationship, Relationship
KPMG did a really good job. From the executive to the team, everyone is really knowledgeable. KPMG...
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Value, Value, Value
There have been multiple change orders because things weren't identified up front. Some of that was...
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Relationship, Relationship, Relationship
The leader from KPMG in my department is very engaged, very accessible, and quick to inform me if...
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Relationship, Relationship, Relationship
I have had many conversations with KPMG’s leadership, and they act and make changes when needed. I...
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Relationship, Relationship, Relationship
KPMG has bench strength. They understand the product. Their people are good, and they have a...
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