KPMG ERP Business Transformation & Implementation Leadership Commentary
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Kaleb Harris
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VP/Other Executive

Operations

We often talk behind the scenes about A, B, C, and D members. Because our project wasn't necessarily...

Jan 2024
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VP/Other Executive

Relationship

KPMG was very generous with their time because some things were our responsibility, but they still...

Jan 2024
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VP/Other Executive

Relationship

KPMG can fall back on asking us whether they meet goals with a yes or no question. If we want to add...

Jan 2024
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Director

Operations, Operations

The thing I appreciated most about KPMG’s work on the implementation was that we had a variety of...

Dec 2023
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Director

Relationship, Relationship, Operations, Operations

With the staff and consultants, we had some rock stars and some that weren’t rock stars. We didn't...

Dec 2023
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VP/Other Executive

Relationship, Relationship, Operations, Operations

KPMG is knowledgeable. They came with a team that was experienced in implementing Workday's system...

Dec 2023
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VP/Other Executive

Relationship, Relationship, Operations, Operations

One of the things I liked and appreciated about KPMG was that they weren't afraid to challenge us on...

Nov 2023
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VP/Other Executive

Relationship, Relationship, Operations, Operations

There was a ton of executive involvement from KPMG, and they did a fantastic job. We got tremendous...

Nov 2023
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Director

Relationship, Relationship, Operations, Operations

KPMG was a phenomenal resource for understanding what we implemented. The firm does a nice job of...

Sep 2023
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Director

Relationship, Relationship, Operations, Operations

From a change management perspective, KPMG had good resources and provided good assistance, but a...

Sep 2023
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Director

Operations, Operations

KPMG helped us think through what we would need to consider as we moved ahead. We had a very...

Sep 2023
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Director

Relationship, Relationship, Operations, Operations

We worked with an executive from KPMG who was very visible and involved, and I was impressed by...

Sep 2023
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VP/Other Executive

Operations, Operations, Services, Services

We adopted almost all the standard processes and best practices that KPMG recommended. We hit our...

Sep 2023
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VP/Other Executive

Loyalty, Loyalty, Operations, Operations

We had to switch out consultants a couple of times but not because of performance. We ultimately...

Sep 2023
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VP/Other Executive

Relationship, Relationship, Operations, Operations

I would tell others looking into KPMG that the firm is great if a client is willing to utilize the...

Sep 2023
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Director

Relationship, Relationship, Operations, Operations

We hired KPMG for their knowledge and experience to transition us to our new system, make us think...

Sep 2023
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Director

Value, Value

We took certain pieces KPMG offered us out of the statement of work to save money and reduce our...

Sep 2023
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Director

Value, Value

I would tell others that KPMG is expensive, but they are worth it. KPMG has a flat fee model based...

Sep 2023
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Director

Relationship, Relationship

Each area has KPMG subject matter experts tied to us at the hip, and our specific experts are...

Sep 2023
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Director

Relationship, Relationship

KPMG had excellent plans. They weren't making things up on the fly; they were prepared. Our...

Sep 2023
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Director

Relationship, Relationship

The KPMG executives are always there. They are at our meetings, and if one of them has to miss a...

Sep 2023
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Director

Value, Value

One outcome that is huge for us is spreading product knowledge around so that more than a few people...

Sep 2023
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Director

Relationship, Relationship, Operations, Operations

I want the firm to know that we understand the marketplace is difficult, but we have seen some...

Sep 2023
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VP/Other Executive

Relationship, Relationship, Value, Value

KPMG is very understanding of what warrants a change order and what doesn't. For everything that...

Aug 2023
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VP/Other Executive

Operations, Operations

KPMG had a local, in-house implementation team that specialized in the solution we wanted to...

Aug 2023
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VP/Other Executive

Relationship, Relationship, Operations, Operations

We had a very complex project, and KPMG was pretty candid, honest, and cautious with their approach....

Aug 2023
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VP/Other Executive

Relationship, Relationship

KPMG offers a good service, and they are very good partners. The staff is super friendly and easy to...

Aug 2023
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VP/Other Executive

Relationship

The firm is adding resources left and right to help us make things happen. That is a nice thing. We...

Jul 2023
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VP/Other Executive

Value

The firm’s services are very expensive. But we get what we pay for sometimes, so we are receiving...

Jul 2023
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VP/Other Executive

Operations, Value

When KPMG responded to our RFP, they underbid it to keep their name in the game. I totally get that....

Jul 2023
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Director

Relationship, Relationship, Relationship

We have had some instances where we have asked for replacements of individuals for various reasons...

May 2023
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Director

Relationship, Relationship, Relationship

Our account representative is very involved. They are helping us through the process.

May 2023
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Director

Relationship, Relationship, Relationship, Operations, Operations, Operations

The level of knowledge varies in different areas. Some resources definitely know their product, and...

May 2023
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Director

Relationship, Relationship, Relationship, Operations, Operations, Operations

We have a project manager that we contracted internally, and that person is actually driving the...

May 2023
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Director

Operations, Operations, Operations

KPMG needs to come to the plate with a defined project plan with our milestones and deliverables...

May 2023
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Director

Loyalty, Loyalty, Loyalty, Operations, Operations, Operations

We chose KPMG primarily for the overall implementation of Workday's system, change management, and...

May 2023
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Director

Services, Services, Services

I am happy with the product that we are producing. We are automating the processes we can. KPMG can...

May 2023
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VP/Other Executive

Relationship, Relationship, Relationship

KPMG did a really good job. From the executive to the team, everyone is really knowledgeable. KPMG...

May 2023
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VP/Other Executive

Value, Value, Value

There have been multiple change orders because things weren't identified up front. Some of that was...

May 2023
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VP/Other Executive

Relationship, Relationship, Relationship

The leader from KPMG in my department is very engaged, very accessible, and quick to inform me if...

May 2023
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VP/Other Executive

Relationship, Relationship, Relationship

I have had many conversations with KPMG’s leadership, and they act and make changes when needed. I...

May 2023
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VP/Other Executive

Relationship, Relationship, Relationship

KPMG has bench strength. They understand the product. Their people are good, and they have a...

May 2023
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Director

Relationship, Operations

Our project with KPMG wasn't perfect, and there were definitely some spaces that could have been...

Apr 2023
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Director

Relationship

KPMG follows up when we ask questions, and KPMG is accessible to us even today.

Apr 2023
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Director

Value

Everyone in this market space is overpriced, but KPMG is the cost leader in comparison to some of...

Apr 2023
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Director

Relationship

The biggest recommendations I would give to anyone going with KPMG are to build trust between the...

Apr 2023
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VP/Other Executive

Relationship, Operations

We relied heavily on KPMG for project management. They had a project manager, and then we paired...

Mar 2023
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VP/Other Executive

Relationship, Operations

KPMG helped us think through how to ensure we are automating things and getting rid of the...

Mar 2023
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VP/Other Executive

Relationship, Operations

KPMG did not have a lot of experience and knowledge with one of the ERP tools we implemented. It was...

Mar 2023
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VP/Other Executive

Relationship, Operations

We were planning on using KPMG’s change management team to help roll out change management but...

Mar 2023
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VP/Other Executive

Value

KPMG was very expensive, but all firms are. KPMG helped us with our business plan, so they helped us...

Mar 2023
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VP/Other Executive

Operations

For other organizations going through the journey of implementing something, I would tell them to...

Mar 2023
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VP/Other Executive

Relationship

We asked for the A-team, and KPMG gave us the A-team. We had some issues with some folks early on,...

Mar 2023
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VP/Other Executive

Services

In some areas, especially in the supply chain space, I am not sure we got to the right solution...

Mar 2023
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