KPMG ERP Business Transformation & Implementation Leadership Commentary
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Subject Expert
Steve VanWagenen
Engagement Partner
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User Commentary
Loyalty, Value
KPMG offered us a good deal. I don't know whether it feels like a good deal entirely. It is not cheap....
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Operations, Services
We have had a good experience with the KPMG consultants. We had a consultant we struggled to...
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Relationship, Operations, Services
To exceed our expectations, probably the first thing that KPMG could do involves the specific...
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Relationship, Operations
There is a tremendous amount of project management around a project like this. Our organization has...
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Relationship, Services
The executives have been all over the project. When we had a certain issue, our lead partner was...
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Operations, Services
KPMG could do better in their process if they built in a little more time on the front end of the...
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Relationship, Operations, Services
KPMG definitely has a deep knowledge of the Workday system. I kind of expected that, but they...
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Operations
The firm has been very methodically going through all the aspects of all the different Workday...
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Relationship, Value
I was really hesitant to do offshoring with KPMG, but it saved us a lot of money. I don't believe...
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Relationship
We had a strong engagement leader overall from KPMG who really worked on the partnership, but the...
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Operations
The consultants from KPMG were a mixed bag. Some areas were better than others. KPMG’s healthcare...
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Loyalty
We looked at a few different firms, but we chose KPMG because our stakeholders really liked the...
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Loyalty, Value
KPMG is very expensive compared to some of the boutique firms we could have gone with, but the...
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Relationship
The executive-level people were there for us if we needed them. They even regularly listened in on...
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Relationship, Operations, Services
We accomplished our anticipated outcome of going live with our system, but we needed to push the...
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Operations
We ran into an issue in one area. My team helped figure out a better way to do things in that area...
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Relationship, Services
KPMG definitely has some healthcare expertise. The staff members all had a very solid knowledge...
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Operations
There were some times when we had to tell KPMG that something was not how healthcare worked. So...
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Value
KPMG didn't charge us for every little thing. The issue was more with trying to get them to share...
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Operations
Workday is newer in the supply chain space. So KPMG might already be at a disadvantage in that...
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Relationship, Operations
I have worked with many firms, and the work we did with KPMG was one of the more enjoyable...
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Operations
We achieved our outcomes. We were looking to use one of our solutions in a new way. I would...
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Relationship, Operations
We didn't have a lot of documentation, so the firm was very helpful when it came to getting the...
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Relationship, Operations
One of our consultants was very knowledgeable. They thought ahead about how the system could be...
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Loyalty, Operations
We brought the vendor in to help streamline one of our processes. We used to just use one system for...
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Operations, Services
We had a sophisticated problem that we needed help figuring out. There was something that needed to...
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Relationship, Operations
The team from KPMG is just a group of people that is well balanced. They have a deep understanding...
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Relationship, Operations
I would buy the firm's services again. The firm met our expectations. I would definitely recommend them....
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Value
I would say we get our money's worth because there are other firms on the project with similar...
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Operations
I think we have an extremely high level of confidence that all of our anticipated outcomes will be...
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Relationship, Operations
Our primary person from KPMG has been incredibly effective. They have been very effective and...
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Operations
Regarding our expected outcomes with KPMG, most importantly, we wanted to hit the go-live date. We...
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Loyalty
The primary reason we chose KPMG over other firms was that our domain leads liked KPMG's methodology...
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Relationship
KPMG did consistently exceed expectations. There were a few incidents, but they did service recovery...
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Operations
KPMG designs their implementation to achieve success. They are very deliberate about defining...
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Relationship, Operations
I think KPMG struggled to bring qualified resources in a couple of situations. They had some...
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Relationship
We don't know what we don't know. We were trying to get KPMG’s knowledge of Workday's best...
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Loyalty, Relationship
We chose KPMG because we had a great relationship with them, so we knew KPMG could do a good job....
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Operations, Value
Our anticipated outcome with the project with KPMG was to have us all be on the same system and...
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Relationship, Operations, Services
Everybody was working through the same workforce issues, so wherever there was an issue or a gap,...
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Relationship
Things with KPMG have gotten so bad that KPMG has lost all credibility with our senior executives....
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Relationship
KPMG is pretty good at the actual build, configuration, and testing part. They can execute on that...
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Relationship
KPMG totally dropped the ball on the transformation part of what things they were going to transfer...
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Relationship
KPMG overpromises and underdelivers, and I have had a ton of change orders. They have pockets of...
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Relationship, Operations
KPMG has totally missed the boat on how to deploy Workday in an organization of our size. KPMG is...
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Relationship
I don't have confidence in the talent from KPMG. The firm has good talent, but it isn't consistently...
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Loyalty
We considered a few firms for this project. What made us choose KPMG was the culture of KPMG. It...
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Relationship
KPMG listened to us, but I don't know that we really sat down and mapped out what we were trying to...
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Operations, Value
KPMG did all of our expected outcomes. They completed everything that we identified in the statement...
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Operations
We had a lot of turnover on the project. With turnover, we would bring somebody else on, and they...
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Operations
KPMG went above and beyond. They were a true partner with us. When we weren't happy, they did their...
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Relationship
KPMG brought leading practices, but sometimes I had to push them and ask them if they really were...
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Commentary Summary
Comment Type Breakout