2024 Best In KLAS ERP Business Transformation & Implementation Leadership

In 2022, KLAS interviewed 27 HIT services firms with broad market experience, asking them about their best practices for driving successful client engagements. Drawing from those insights and correlating them with the KLAS performance data of high-performing firms, this study—part of KLAS’ Vendor Excellence series—looks at four critical areas firms should evaluate to ensure successful engagements: measurement of outcomes, sales and contracting, internal hiring and training, and engagement execution.

Performance

Implementation Services for Infor ERP 2023

07 September 23 | Dallin Seely and Kaleb Harris

Many provider organizations are adopting new cloud-based ERP solutions, but implementing an ERP solution is a big undertaking that can affect day-to-day business. Due to the breadth of areas ERP touches as well as post-COVID-19 staffing challenges, organizations are engaging firms that offer implementation leadership and business transformation services. This report examines client experiences with firms who provide implementation services for Infor’s ERP suite. (Engagements for implementing other vendors’ ERP solutions are excluded from this research. In early 2023, KLAS published Implementation Services for Workday ERP ; KLAS also plans to publish future research on firms that implement Oracle’s ERP software.)

KLAS’ recent Decision Insights data shows a large number of organizations are purchasing Workday’s enterprise resource planning (ERP) software, and for these organizations, a strong implementation partner is vital. This report examines the firms that provide leadership for implementations of Workday’s ERP suite. (Engagements for implementing other vendors’ ERP solutions are excluded from this research; KLAS plans to publish future research on firms that implement Infor’s and Oracle’s ERP platforms.)

	Overall performance score (100-point scale)	Trend (2023-2024)	# of unique orgs	Loyalty	Operations	Relationship	Services	Value

Huron	94.4	0%	6	A+	A-	A	B+	A

KPMG	91.8	+4%	20	A-	A-	A	A-	B+

PwC	89.2	0%	6	A	B	A	B	B

Deloitte	77.8	-6%	6	B	C+	B	C+	D+
	50.0	100.0

	Overall Performance Score (100-point scale)	# of unique orgs	Loyalty	Operations	Relationship	Services	Value

CrossVue L	91.5	5	A	B+	A	B+	B+

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