A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
Category average: 92.6
Services average: 89.6
Company/solution |
Total evaluations |
Trend (2020-2021) |
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
Censinet assessment |
||
Chartis
Group |
93.7 |
n=22
|
0%
|
A
|
A-
|
A
|
A
|
A-
|
|
|
|
|
|
|
|||||||
Accenture
|
92.7 |
n=19
|
-0%
|
A
|
A-
|
A
|
A-
|
A-
|
|
|
|
|
|
|
|||||||
Guidehouse
(formerly Navigant) Navigant |
92.2 |
n=37
|
0%
|
A
|
A-
|
A
|
A-
|
A-
|
|
|
|
|
|
|
|||||||
PINC AI
Premier |
91.4 |
n=28
|
-0%
|
A
|
A-
|
A-
|
A-
|
B
|
|
|
|
|
|
|
|||||||
ECG Management Consultants
|
90.6 |
n=49
|
-0%
|
A
|
A-
|
A
|
A-
|
B
|
|
|
|
|
|
|
|||||||
Deloitte
|
88.7 |
n=11
|
0%
|
A
|
B
|
A-
|
B+
|
B
|
|
|
|
|
|
|
|||||||
PwC
|
88.7 |
n=28
|
-0%
|
A-
|
B
|
A-
|
B+
|
B
|
|
|
|
|
|
|
|||||||
Optum
|
85.7 |
n=35
|
-0%
|
A-
|
B+
|
B
|
B
|
B-
|
|
|
50.0 |
100.0 |
*Limited Data |
Company/solution |
Trend
(2020-2021) |
Culture |
Loyalty |
Operations |
Product |
Relationship |
Value |
|
Chartis
Group 93.7
n=22
|
0%
|
A
|
A-
|
A
|
A
|
A-
|
||
Accenture
92.7
n=19
|
-0%
|
A
|
A-
|
A
|
A-
|
A-
|
||
Guidehouse
(formerly Navigant) Navigant 92.2
n=37
|
0%
|
A
|
A-
|
A
|
A-
|
A-
|
||
PINC AI
Premier 91.4
n=28
|
-0%
|
A
|
A-
|
A-
|
A-
|
B
|
||
ECG Management Consultants
90.6
n=49
|
-0%
|
A
|
A-
|
A
|
A-
|
B
|
||
Deloitte
88.7
n=11
|
0%
|
A
|
B
|
A-
|
B+
|
B
|
||
PwC
88.7
n=28
|
-0%
|
A-
|
B
|
A-
|
B+
|
B
|
||
Optum
85.7
n=35
|
-0%
|
A-
|
B+
|
B
|
B
|
B-
|
Company/solution |
Overall performance score | Total evaluations |
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
Censinet assessment |
Kaufman Hall
* L |
92 |
n=3
|
A
|
B+
|
A-
|
A-
|
A-
|
|
Company/solution |
Overall
performance score
|
Total evaluations |
Kaufman Hall
* L loyalty
A
operations
B+
relationship
A-
services
A-
value
A-
|
92 |
n=3
|
* L
n=3