2021 Best In KLAS Healthcare Management Consulting

The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2024.

In 2022, KLAS interviewed 27 HIT services firms with broad market experience, asking them about their best practices for driving successful client engagements. Drawing from those insights and correlating them with the KLAS performance data of high-performing firms, this study—part of KLAS’ Vendor Excellence series—looks at four critical areas firms should evaluate to ensure successful engagements: measurement of outcomes, sales and contracting, internal hiring and training, and engagement execution.

Decision Insights

Healthcare Services 2021

30 November 21 | Sam Eaquinto and Warren Whitford

Since November 2020, KLAS has collected insights regarding 349 decisions by 245 healthcare organizations to engage a services firm. This report offers a first, high-level look at services decisions specifically. The types of services with the highest decision energy in the last year include HIT staffing, HIT advisory services, HIT implementation leadership (small), and technical services. Ongoing insights on services decisions will be available on the KLAS website in the first half of 2022, and as this research continues over time, data on individual markets and firms will grow more representative.

Capgemini offers healthcare management consulting services to provider and payer organizations to improve their business processes. Using digital transformation strategies and data-driven insights, Capgemini analyzes clients’ existing organizational problems, develops solutions, and then assists in executing strategic plans. This report is an early look at the outcomes and satisfaction of Capgemini clients.

Company/solution	Overall performance score (100-point scale)	Total evaluations	Trend (2020-2021)	Loyalty	Operations	Relationship	Services	Value

Chartis Group	93.7	n=22	0%	A	A-	A	A	A-

Accenture	92.7	n=19	0%	A	A-	A	A-	A-

Guidehouse (formerly Navigant) Navigant	92.2	n=37	0%	A	A-	A	A-	A-

Premier Inc Premier	91.4	n=28	0%	A	A-	A-	A-	B

ECG Management Consultants	90.6	n=49	0%	A	A-	A	A-	B

Deloitte	88.7	n=11	0%	A	B	A-	B+	B

PwC	88.7	n=28	0%	A-	B	A-	B+	B

Optum	85.7	n=35	0%	A-	B+	B	B	B-
	50.0	100.0

Company/solution	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value

Chartis Group 93.7 n=22 COMMENTS	0%	A	A-	A	A	A-
Accenture 92.7 n=19 COMMENTS	0%	A	A-	A	A-	A-
Guidehouse (formerly Navigant) Navigant 92.2 n=37 COMMENTS	0%	A	A-	A	A-	A-
Premier Inc Premier 91.4 n=28 COMMENTS	0%	A	A-	A-	A-	B
ECG Management Consultants 90.6 n=49 COMMENTS	0%	A	A-	A	A-	B
Deloitte 88.7 n=11 COMMENTS	0%	A	B	A-	B+	B
PwC 88.7 n=28 COMMENTS	0%	A-	B	A-	B+	B
Optum 85.7 n=35 COMMENTS	0%	A-	B+	B	B	B-

Company/solution	Overall performance score (100-point scale)	Total evaluations	Loyalty	Operations	Relationship	Services	Value

Kaufman Hall * L	92	n=3	A	B+	A-	A-	A-

Company/solution	Overall performance score (100-point scale)	Total evaluations

Kaufman Hall * L loyalty A operations B+ relationship A- services A- value A-	92	n=3

Healthcare Management Consulting

Past Healthcare Management Consulting Awards

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