2021 Best In KLAS Healthcare Management Consulting

Perception

Healthcare Management Consulting 2024

22 February 24 | Kevin Huang and Warren Whitford

Across the healthcare industry, executives are grappling with myriad challenges and high-stakes decisions that will affect the trajectory of their organizations. Many are turning to management consulting firms for help enhancing operations and improving performance long term. KLAS interviewed 163 healthcare leaders from March 2023 to December 2023 to gather their perceptions on which challenges are most pressing, what consideration factors should be used to evaluate firms, and which firms are seen as best suited to help. KLAS intends to use these findings to measure the service offerings and firms that have the most mindshare in healthcare.

In 2022, KLAS interviewed 27 HIT services firms with broad market experience, asking them about their best practices for driving successful client engagements. Drawing from those insights and correlating them with the KLAS performance data of high-performing firms, this study—part of KLAS’ Vendor Excellence series—looks at four critical areas firms should evaluate to ensure successful engagements: measurement of outcomes, sales and contracting, internal hiring and training, and engagement execution.

	Overall performance score (100-point scale)	Trend (2020-2021)	Total evaluations	Loyalty	Operations	Relationship	Services	Value

Chartis Group	93.7	0%	n=22	A	A-	A	A	A-

Accenture	92.7	0%	n=19	A	A-	A	A-	A-

Guidehouse (formerly Navigant) Navigant	92.2	0%	n=37	A	A-	A	A-	A-

Premier Inc Premier	91.4	0%	n=28	A	A-	A-	A-	B

ECG Management Consultants	90.6	0%	n=49	A	A-	A	A-	B

Deloitte	88.7	0%	n=11	A	B	A-	B+	B

PwC	88.7	0%	n=28	A-	B	A-	B+	B

Optum	85.7	0%	n=35	A-	B+	B	B	B-
	50.0	100.0

	Overall Performance Score (100-point scale)	Total evaluations	Loyalty	Operations	Relationship	Services	Value

Kaufman Hall L	92	n=3	A	B+	A-	A-	A-

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