2021 Best In KLAS Healthcare Management Consulting

Since November 2020, KLAS has collected insights regarding 349 decisions by 245 healthcare organizations to engage a services firm. This report offers a first, high-level look at services decisions specifically. The types of services with the highest decision energy in the last year include HIT staffing, HIT advisory services, HIT implementation leadership (small), and technical services. Ongoing insights on services decisions will be available on the KLAS website in the first half of 2022, and as this research continues over time, data on individual markets and firms will grow more representative.

Capgemini offers healthcare management consulting services to provider and payer organizations to improve their business processes. Using digital transformation strategies and data-driven insights, Capgemini analyzes clients’ existing organizational problems, develops solutions, and then assists in executing strategic plans. This report is an early look at the outcomes and satisfaction of Capgemini clients.

No industry has been impacted by COVID-19 quite like healthcare, and many provider organizations now have new ideas about what the future will look like. For this study, KLAS asked 140 healthcare leaders (from C-suites to directors in both IT and non-IT roles) to identify which areas of future focus are most likely to require help from consulting firms and which firms are best positioned to offer guidance.

Best in KLAS

2021 Best in KLAS Awards - Software and Professional Services

02 February 21 | Mark Allphin and Sam Eaquinto

The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2021. Watch sessions from our first-ever virtual Best In KLAS Award Show to hear from the winning vendors in each segment. View Awards Show Recordings

Company/solution	Overall score	Total evaluations	Trend (2020-2021)	Loyalty	Operations	Relationship	Services	Value	Censinet assessment

Chartis Group	93.7	n=22	0%	A	A-	A	A	A-

Accenture	92.7	n=19	-0%	A	A-	A	A-	A-

Guidehouse (formerly Navigant) Navigant	92.2	n=37	0%	A	A-	A	A-	A-

PINC AI Premier	91.4	n=28	-0%	A	A-	A-	A-	B

ECG Management Consultants	90.6	n=49	-0%	A	A-	A	A-	B

Deloitte	88.7	n=11	0%	A	B	A-	B+	B

PwC	88.7	n=28	-0%	A-	B	A-	B+	B

Optum	85.7	n=35	-0%	A-	B+	B	B	B-
	50.0	100.0		*Limited Data

Company/solution	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value

Chartis Group 93.7 n=22 COMMENTS	0%	A	A-	A	A	A-
Accenture 92.7 n=19 COMMENTS	-0%	A	A-	A	A-	A-
Guidehouse (formerly Navigant) Navigant 92.2 n=37 COMMENTS	0%	A	A-	A	A-	A-
PINC AI Premier 91.4 n=28 COMMENTS	-0%	A	A-	A-	A-	B
ECG Management Consultants 90.6 n=49 COMMENTS	-0%	A	A-	A	A-	B
Deloitte 88.7 n=11 COMMENTS	0%	A	B	A-	B+	B
PwC 88.7 n=28 COMMENTS	-0%	A-	B	A-	B+	B
Optum 85.7 n=35 COMMENTS	-0%	A-	B+	B	B	B-

Company/solution	Overall performance score	Total evaluations	Loyalty	Operations	Relationship	Services	Value	Censinet assessment

Kaufman Hall * L	92	n=3	A	B+	A-	A-	A-

Company/solution	Overall performance score	Total evaluations

Kaufman Hall * L loyalty A operations B+ relationship A- services A- value A-	92	n=3

Healthcare Management Consulting

Past Healthcare Management Consulting Awards

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