Guidehouse Healthcare Management Consulting Commentary
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Warren Whitford
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VP/Other Executive

Relationship, Relationship

Using Guidehouse's service improves our managed care strategies and improves organic growth. The...

Jan 2024
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VP/Other Executive

Relationship, Relationship

Guidehouse has been a good partner for us. They are responsive, supportive, and available, and the...

Jan 2024
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VP/Other Executive

Relationship, Relationship

Sometimes we have to guard against project scope creep. There has been a bit of wandering around...

Jan 2024
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VP/Other Executive

Relationship, Relationship

Guidehouse went above and beyond to create a database to really help us visualize some of the...

Jan 2024
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VP/Other Executive

Relationship, Relationship

Guidehouse’s key strengths are their communication and their flexibility. They were immediately...

Jan 2024
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VP/Other Executive

Services, Value

An area of opportunity for Guidehouse is a post-project follow-up. There were some projections...

Jan 2024
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COO

Relationship, Relationship, Operations, Operations

Because we have known Guidehouse for a while and have done a few different things with them, they...

Jan 2024
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COO

Loyalty, Relationship, Relationship

Guidehouse has been great. They really try to personalize things for us, and we get to know the...

Jan 2024
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COO

Value, Value

Guidehouse does avoid charging for every little thing. I have been with other consulting firms where...

Jan 2024
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COO

Relationship, Relationship, Value, Value

Guidehouse has been helpful to us. We don't have this expertise in-house, so we have 1000% received...

Jan 2024
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CFO

Relationship, Relationship, Operations, Operations

Behind the scenes, Guidehouse had a lot of folks involved. They had a specific leader for each...

Jan 2024
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CFO

Relationship, Relationship, Value, Value

We are winding down the firm’s involvement because it is expensive, but the return on investment is...

Jan 2024
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CFO

Value, Value

We were in such a state that I don't know whether we scrutinized every invoice from the firm. They...

Jan 2024
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CFO

Relationship, Relationship, Operations, Operations

We had several people from the firm that we could reach out to. We knew who to reach out to and had...

Jan 2024
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CMO

Operations, Operations

The Guidehouse consultants were incredibly efficient. We got a large amount of work done in a short...

Dec 2023
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CMO

Value, Value

If I were recommending Guidehouse to somebody, the only caveat is that customers really pay for what...

Dec 2023
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CMO

Relationship, Relationship, Operations, Operations

We were trying to put a clinically integrated network together on a very aggressive timetable, and...

Dec 2023
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VP/Other Executive

Operations, Operations, Services, Services, Value, Value, Value

Guidehouse was awesome. We didn't get charged for every little thing with Guidehouse. We only paid...

Dec 2023
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VP/Other Executive

Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship, Services, Services, Services

I would tell others looking at Guidehouse that they are excellent with data and analysis. But we...

Dec 2023
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COO

Loyalty, Loyalty, Operations, Operations

The firm's strategy just didn't seem very quick. We had several workstreams in areas like pharmacy,...

Dec 2023
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COO

Relationship, Services

One key strength of Guidehouse is the quality of their team. That was outstanding at every level....

Dec 2023
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COO

Value, Value

I don't feel like the firm's consultants had to travel as much as they did. I don't think they were...

Dec 2023
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CFO

Value, Value

I always have a problem with consulting fees. We were able to negotiate the original fee down, so...

Dec 2023
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CFO

Relationship, Relationship

Guidehouse’s strength of partnership is probably as good as it gets. They definitely gave us what we...

Dec 2023
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CFO

Relationship, Relationship

Guidehouse is at the top of the class. They are one of the heavyweights in the industry, and they...

Dec 2023
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CFO

Relationship, Relationship

How well Guidehouse executes things is different for different subjects. The firm was here when we...

Dec 2023
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CFO

Relationship, Relationship

I recommend that someone looking into Guidehouse be clear about exactly what the deliverables are...

Dec 2023
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CEO/President

Relationship, Relationship, Services, Services

Some of the information presented by the firm was inaccurate and required adjustments that were...

Dec 2023
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CEO/President

Relationship, Relationship

Guidehouse listens really well, and they don't tell us what they think we want to hear; they tell us...

Dec 2023
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CEO/President

Relationship, Relationship, Relationship, Operations, Operations, Operations

One benefit of going with Guidehouse was that we had an outside expert to help guide us through a...

Dec 2023
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CEO/President

Relationship, Relationship, Relationship, Value, Value, Value

If I were recommending Guidehouse to a peer, I would say that they are a firm with national and...

Dec 2023
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VP/Other Executive

Relationship, Relationship, Operations

Guidehouse exceeded my expectations by putting together professional materials and making those...

Dec 2023
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VP/Other Executive

Relationship, Relationship, Operations, Operations

Guidehouse took a good approach to planning. I had separate meetings and check-ins along the way to...

Dec 2023
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VP/Other Executive

Relationship, Relationship

There was a point in the process where I had to give some feedback and I was able to escalate it to...

Dec 2023
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CEO/President

Relationship, Relationship, Relationship, Services, Services, Services, Value, Value, Value

We didn’t find a lot of opportunity or low-hanging fruit with Guidehouse. There was a little, but it...

Dec 2023
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Director

Operations

The firm’s greatest strength is their expertise in CIN development. They are also professional and...

Dec 2023
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VP/Other Executive

Relationship, Relationship, Services, Services

Guidehouse brings a data-driven approach. They are sensitive to understanding our specific...

Dec 2023
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VP/Other Executive

Loyalty, Loyalty

We haven’t achieved outcomes with Guidehouse yet. The benefit so far is that they have guided us to...

Dec 2023
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CEO/President

Loyalty, Loyalty

The most obvious outcome we wanted from Guidehouse was a detailed plan that had enough tangible...

Dec 2023
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CEO/President

Loyalty, Loyalty, Relationship, Relationship

During the interview process, we were looking for a true partnership to get us to where we needed to...

Dec 2023
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CEO/President

Loyalty, Loyalty

Our executives drove the selection process. We narrowed the search to three firms, but we went with...

Dec 2023
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CEO/President

Services

Guidehouse fell short a bit on the strategy side. I want to respect the people I work with, but I...

Dec 2023
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CEO/President

Value

One of the things Guidehouse did early on was estimate. They said they were going to be expensive...

Dec 2023
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CEO/President

Relationship, Relationship

Guidehouse was our partner, and they genuinely wanted to help us succeed. They were very...

Dec 2023
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VP/Other Executive

Relationship, Relationship

We were very happy with our engagement with Guidehouse. We had a senior consultant with us as well...

Dec 2023
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Manager

Relationship, Operations

Guidehouse was really well organized and communicated effectively. Their tasks were pretty well...

Dec 2023
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Manager

Operations, Value

I felt like a lot of the recommendations were really generalized and not specific to our workflows...

Dec 2023
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CEO/President

Operations, Operations

What Guidehouse did well was help us identify the specific problems we needed to address. They...

Dec 2023
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CEO/President

Operations, Operations

One thing that was a problem was the volume of material being emailed to us by Guidehouse. It was...

Dec 2023
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CEO/President

Value

We have engaged the specific tactic that we were working on with Guidehouse, and it has been quite...

Dec 2023
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CIO

Loyalty, Loyalty, Relationship, Relationship

Guidehouse helped us from beginning to end in going through the vendor selection process and...

Dec 2023
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CIO

Relationship, Value

We were able to talk to other organizations who had worked with Guidehouse recently, and what they...

Dec 2023
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VP/Other Executive

Loyalty, Loyalty, Operations, Operations

We considered a number of firms for our project, and we felt like Guidehouse had the best handle on...

Dec 2023
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VP/Other Executive

Loyalty, Loyalty, Relationship, Relationship, Operations, Operations

For our project, we did not consider another firm. Knowing Guidehouse’s organization and the people...

Dec 2023
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VP/Other Executive

Operations, Operations

Our project went excellently. Guidehouse exceeded our expectations with their strategic perspective,...

Dec 2023
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VP/Other Executive

Relationship, Relationship

A lot of the work Guidehouse did for us was tied under the umbrella of value-based care work. The...

Dec 2023
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VP/Other Executive

Value, Value

Guidehouse does avoid charging for every little thing, but they very often try to upsell. We think...

Dec 2023
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VP/Other Executive

Relationship, Relationship

What went well with Guidehouse was their ability to quickly establish a governance and...

Dec 2023
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VP/Other Executive

Loyalty, Loyalty

The one thing that didn't go well with Guidehouse was their style concerning provider engagement....

Dec 2023
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VP/Other Executive

Operations, Operations

The consultants we worked with from Guidehouse were from all over the country, so there were...

Dec 2023
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VP/Other Executive

Relationship, Relationship

The staff from Guidehouse was exceptional. Throughout the process, Guidehouse frequently checked in...

Dec 2023
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CIO

Operations, Operations

The only thing that didn’t go quite as expected with Guidehouse was that they underestimated the...

Dec 2023
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CIO

Relationship

Guidehouse is not just a consulting firm out there to sell a bunch of services. They bring deep...

Dec 2023
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CFO

Relationship, Relationship

Guidehouse did a really good job of ramping up our organization and our markets. They hadn't really...

Dec 2023
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VP/Other Executive

Value, Value

We engaged Guidehouse in projects to capture cost savings in various areas where we thought we had...

Nov 2023
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VP/Other Executive

Relationship, Relationship, Services

Guidehouse sort of met our expectations. They were able to identify low-hanging fruit and execute a...

Nov 2023
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VP/Other Executive

Relationship, Relationship

There was a fair amount of executive involvement from Guidehouse. Guidehouse’s reputation outside...

Nov 2023
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VP/Other Executive

Operations, Operations

There were some areas in the revenue cycle where some of my peers felt that Guidehouse was not very...

Oct 2023
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VP/Other Executive

Relationship, Relationship, Operations, Operations

Guidehouse was brought in to do an evaluation and identify areas where we could reduce expenses and...

Oct 2023
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VP/Other Executive

Value, Value

The most valuable benefits we gained from Guidehouse were practice organization, optimization, and...

Aug 2023
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VP/Other Executive

Relationship, Relationship, Operations, Operations

We reorganized things, but that was based on a preexisting plan. Guidehouse was very useful in...

Aug 2023
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VP/Other Executive

Operations, Operations

Guidehouse was not particularly helpful in the telehealth project or the structural reorganization project....

Aug 2023
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VP/Other Executive

Relationship, Relationship, Operations, Operations

The team from Guidehouse was very good. But there was turnover in the team that impacted a bit of...

Aug 2023
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VP/Other Executive

Relationship, Relationship

We wouldn’t ask Guidehouse to improve much, but the continuity in their teams and project leadership...

Aug 2023
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CFO

Relationship, Relationship, Relationship, Value, Value, Value

Guidehouse has helped us improve our efficiency and performance. The firm has always gone above and...

Jun 2023
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CNO

Relationship, Relationship, Relationship, Operations, Operations, Operations

We had a great person last time that I asked Guidehouse to bring back, and they did. With our last...

Jun 2023
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CNO

Operations, Operations, Operations, Value

We were very successful with the project we did with Guidehouse. We exceeded our financial goal....

Jun 2023
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CNO

Relationship, Relationship, Relationship, Operations

Guidehouse came to the table, and we shared what they were going to work on. They jumped right in...

Jun 2023
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CNO

Relationship, Relationship, Relationship

Guidehouse has some very junior staff, and they have had some turnover, which has been a little...

Jun 2023
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CNO

Relationship, Relationship, Relationship

Guidehouse doesn't have many strategy people. They have revenue cycle people and operational people....

Jun 2023
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CNO

Relationship, Relationship, Relationship, Services, Services, Services

One of the things I would like Guidehouse to do is just tell me when something is not really in...

Jun 2023
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CNO

Relationship, Relationship, Relationship, Operations, Operations, Operations

When I worked in another organization and we used a different firm to do something similar, that...

Jun 2023
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VP/Other Executive

Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship

We brought Guidehouse in because we had a relationship with them from prior engagements.

May 2023
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VP/Other Executive

Operations, Operations, Operations

The Guidehouse engagement was really poorly done, and we got very little out of it. The firm knew...

May 2023
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VP/Other Executive

Relationship, Relationship, Relationship

One part of the Guidehouse engagement was more of a cooperative back-and-forth, which was positive....

May 2023
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