Guidehouse Healthcare Management Consulting
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Subject Expert
Warren Whitford
Research Director
Commentary Summary
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User Commentary
Value, Value
The most valuable benefits we gained from Guidehouse were practice organization, optimization, and...
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Relationship, Relationship, Operations, Operations
We reorganized things, but that was based on a preexisting plan. Guidehouse was very useful in...
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Operations, Operations
Guidehouse was not particularly helpful in the telehealth project or the structural reorganization project....
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Relationship, Relationship, Operations, Operations
The team from Guidehouse was very good. But there was turnover in the team that impacted a bit of...
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Relationship, Relationship
We wouldn’t ask Guidehouse to improve much, but the continuity in their teams and project leadership...
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Relationship, Relationship, Relationship, Value, Value, Value
Guidehouse has helped us improve our efficiency and performance. The firm has always gone above and...
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Relationship, Relationship, Relationship, Operations, Operations, Operations
We had a great person last time that I asked Guidehouse to bring back, and they did. With our last...
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Operations, Operations, Operations, Value
We were very successful with the project we did with Guidehouse. We exceeded our financial goal....
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Relationship, Relationship, Relationship, Operations
Guidehouse came to the table, and we shared what they were going to work on. They jumped right in...
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Relationship, Relationship, Relationship
Guidehouse has some very junior staff, and they have had some turnover, which has been a little...
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Relationship, Relationship, Relationship
Guidehouse doesn't have many strategy people. They have revenue cycle people and operational people....
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Relationship, Relationship, Relationship, Services, Services, Services
One of the things I would like Guidehouse to do is just tell me when something is not really in...
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Relationship, Relationship, Relationship, Operations, Operations, Operations
When I worked in another organization and we used a different firm to do something similar, that...
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Relationship, Value
The good news is that the overall feedback from Guidehouse was that we have been running the...
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Relationship
Guidehouse has resources in every part of the business. And they had an expert in a certain area we...
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Relationship, Operations
During the engagement with Guidehouse, I was most pleased with the level of communication from their...
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Value
We were charged a flat rate, so the only additional charges were for printing and travel. We...
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Loyalty
We reached out to multiple firms, including a couple of the big ones like Guidehouse and some...
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Loyalty, Relationship
We have already developed a relationship with Guidehouse, so when we were ready to start a new...
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Relationship
I would tell a friend that by choosing Guidehouse, they are getting a thoughtful group of experts...
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Relationship, Operations
Guidehouse had a very strong knowledge of one of our vendors, but they were a little weaker on other...
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Relationship, Operations
Guidehouse very quickly earned the trust of our organization through their expertise and experience....
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Relationship
We were looking for some outside expertise on what a selection process should look like, and we...
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Relationship, Operations
In many ways, we didn’t have a lot of goals for our project because we were doing a lot of research...
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Operations
Our principal consultant did a masterful job, and the firm's team did a masterful job of guiding the...
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Relationship, Value
One outcome we achieved was clarity. We were able to redefine our mission, vision, and values, but...
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Relationship, Value
When we negotiated the contract, we made it clear that we had a not-to-exceed price. We made a very...
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Operations, Value
We are the ones executing the plan. Guidehouse wanted to be part of things. Consultants can't...
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Relationship
The firm accomplished what we needed them to, and we got everything we expected. Guidehouse is a...
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Loyalty
We chose Guidehouse because they helped us build things. They had every bit of information we needed...
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Relationship
Our relationship with Guidehouse was very good. They were incredibly responsive; I could probably...
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Relationship
The firm’s consultants are all fantastic. I have good relationships with them, and they do a good...
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Relationship
Guidehouse did very well on the front end by clearly defining our organization’s expectations and...
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Loyalty, Relationship
The collaboration, subject matter expertise, knowledge, ability to listen to the customer to...
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Relationship, Operations
Guidehouse's execution was a little tricky because of heterogeneity. That was due to a combination...
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Relationship, Operations
One of Guidehouse's benefits was their ability to manage risk. They took recommendations from...
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Relationship, Operations
Guidehouse’s consultants were really approachable and incredibly knowledgeable. They brought...
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Loyalty, Value
The outcome that we have achieved so far is that we are designing our future initiative. We have...
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Relationship
The firm’s team has an incredible amount of expertise, so they do well at bringing the level of...
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Services
Some outcomes of our project are that we are improving provider plan integration and organic growth.
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Value
In terms of pricing, we have had to be nitpicky with the firm. We saw a charge come through for...
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Relationship
One outcome of the engagement is that our organization now has a strategic plan that better...
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Relationship
The firm could manage their subcontractors better. They were working with subcontractors on some...
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Relationship, Operations, Value
We had another firm help us with our strategic plan initially, and they were not able to identify...
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Relationship
Guidehouse embeds themselves in the organization, so they truly understand us and our needs. The...
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Relationship
An executive from Guidehouse worked with us, and that person had their boots on the ground and was...
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Relationship
We have started seeing some outcomes from our engagement with Guidehouse. Like most organizations,...
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Relationship, Operations
The firm could do better at getting us the people we have worked with in the past as we bring on new...
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Relationship
Guidehouse’s involvement was good. We had leaders from the firm at every meeting. I have been pretty...
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Relationship, Value
The people from Guidehouse were knowledgeable and efficient. I would tell others that they will...
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Relationship
Guidehouse could improve at correctly reading the folks that they are in front of to get feedback....
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Relationship, Operations
Guidehouse exceeded expectations in terms of data analytics and what they brought to the table. They...
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Relationship
The opportunity for improvement for the firm was that they didn't bring as much innovation. We had...
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Value
Guidehouse’s price point is high, and I would like to do a little bit more with them, but that is a...
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Relationship
I would tell anyone considering Guidehouse that the output of the firm’s work is really practical....
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Loyalty, Relationship
After the conclusion of our engagement, there was a variety of questions about some of the tools...
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Relationship
We are extremely satisfied with Guidehouse. I have worked extensively with consultants over the...
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Operations
Our primary Guidehouse consultant was extremely organized. That person did a great job of laying out...
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Loyalty
Financial improvement was definitely first and foremost the driving force in our work with...
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Relationship
I meet regularly with representatives to talk about how we are managing the project and the steps we...
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Relationship, Services
I would recommend Guidehouse to a peer or friend without question. I would tell them that if I...
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Loyalty
We are working on the strategy, but there is a piece about making sure I convert the strategy into...
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Relationship
Guidehouse consistently met our expectations, but they didn’t consistently exceed them. Overall, the...
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Relationship
Guidehouse did a good job with their executive involvement. We had regular touchpoints with the...
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Relationship
For the most part, we were always executing things with Guidehouse. But sometimes I saw more of a...
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Relationship
Guidehouse is very attentive and customer focused. They leverage industry resources and effectively...
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Value
With our recent project, the firm seemed to want to charge us for every little thing. In contrast,...
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Relationship
So far, the firm is very engaged and very knowledgeable. They are offering great options. The vendor...
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Relationship
The firm’s team was very engaged and knowledgeable, and they offered tangible solutions.
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Relationship
We work with a few executives from the firm, and some of those executives are great, and some are not....
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