Guidehouse Healthcare Management Consulting Commentary
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Subject Expert
Warren Whitford
VP of Engagement
KLAS VP of Engagement - Warren Whitford
 
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User Commentary

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Director

Operations

I feel like our engagement was successful because of the amount of work and assistance that...

Sep 2024
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Director

Relationship, Operations

Guidehouse was very intuitive and understanding of customer needs before they were even expressed,...

Sep 2024
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Director

Value

I would say that working with Guidehouse has been a good value. There have been many times when I...

Sep 2024
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VP/Other Executive

Relationship

Guidehouse really looked at us as a strategic partner because they were doing several things for us....

Sep 2024
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VP/Other Executive

Loyalty, Services

I would recommend Guidehouse, and I have been recommending them. Guidehouse has knowledgeable...

Sep 2024
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VP/Other Executive

Relationship, Operations

We would do strategic sessions with our Guidehouse executive leadership team. I have done a lot of...

Sep 2024
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CEO/President

Relationship, Operations

Guidehouse is very experienced. I reached out to them because I knew that they, at least years ago,...

Sep 2024
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CEO/President

Value

The firm does an okay job at avoiding charging for every little thing. They are always expensive,...

Sep 2024
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CEO/President

Loyalty, Relationship

At least in the Navigant days, I seem to recall there was some form of eNewsletter that talked about...

Sep 2024
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CEO/President

Relationship

Guidehouse wanted to understand our view on things so that they could make additional...

Sep 2024
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CEO/President

Relationship

Guidehouse did better in their strategic ability on this engagement than they did on a previous one...

Sep 2024
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CEO/President

Relationship

If someone is looking for an honest assessment of their organization and wants an outside...

Sep 2024
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CEO/President

Relationship

I think having more of an iterative back-and-forth with the data prior to putting materials together...

Sep 2024
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CEO/President

Relationship

Guidehouse has been a good partner. They continue to reach out. We have continued the relationship.

Sep 2024
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CEO/President

Value

We got our money's worth with Guidehouse. We got a significant turnaround on some of their...

Sep 2024
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CEO/President

Operations, Value

Guidehouse had very general knowledge with experience. One of the challenges was understanding what...

Sep 2024
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CEO/President

Value

I would rate receiving our money's worth somewhat below the top of the scale because we put...

Sep 2024
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CEO/President

Relationship

Guidehouse's staff members and consultants are excellent and very knowledgeable. Also, we had a...

Sep 2024
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Physicist

Relationship

I wish I had brought Guidehouse on earlier. Every person I have talked to has taken ownership in...

Mar 2024
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Physicist

Relationship

One of our partners from Guidehouse is always at the meetings. I talk to them regularly. They are...

Mar 2024
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Physicist

Services, Value

Guidehouse is always available and looking for ways to improve what is happening in the contract. A...

Mar 2024
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Physicist

Relationship

One outcome we have seen from working with Guidehouse is improved infrastructure at or near our...

Mar 2024
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Physicist

Value

Guidehouse is really good at not charging for every little thing. They actually undercharge us, and...

Mar 2024
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Physicist

Relationship

Guidehouse is experienced and fantastic. Guidehouse didn’t just send us lower-level consultants;...

Mar 2024
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VP/Other Executive

Relationship

Using Guidehouse's service improves our managed care strategies and improves organic growth. The...

Jan 2024
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VP/Other Executive

Relationship

Guidehouse has been a good partner for us. They are responsive, supportive, and available, and the...

Jan 2024
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VP/Other Executive

Relationship

Sometimes we have to guard against project scope creep. There has been a bit of wandering around...

Jan 2024
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VP/Other Executive

Relationship

Guidehouse went above and beyond to create a database to really help us visualize some of the...

Jan 2024
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VP/Other Executive

Relationship

Guidehouse’s key strengths are their communication and their flexibility. They were immediately...

Jan 2024
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VP/Other Executive

Services, Value

An area of opportunity for Guidehouse is a post-project follow-up. There were some projections...

Jan 2024
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COO

Relationship, Operations

Because we have known Guidehouse for a while and have done a few different things with them, they...

Jan 2024
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COO

Loyalty, Relationship

Guidehouse has been great. They really try to personalize things for us, and we get to know the...

Jan 2024
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COO

Value

Guidehouse does avoid charging for every little thing. I have been with other consulting firms where...

Jan 2024
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COO

Relationship, Value

Guidehouse has been helpful to us. We don't have this expertise in-house, so we have 1000% received...

Jan 2024
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CFO

Relationship, Operations

Behind the scenes, Guidehouse had a lot of folks involved. They had a specific leader for each...

Jan 2024
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CFO

Relationship, Value

We are winding down the firm’s involvement because it is expensive, but the return on investment is...

Jan 2024
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CFO

Value

We were in such a state that I don't know whether we scrutinized every invoice from the firm. They...

Jan 2024
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CFO

Relationship, Operations

We had several people from the firm that we could reach out to. We knew who to reach out to and had...

Jan 2024
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CMO

Operations

The Guidehouse consultants were incredibly efficient. We got a large amount of work done in a short...

Dec 2023
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CMO

Value

If I were recommending Guidehouse to somebody, the only caveat is that customers really pay for what...

Dec 2023
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CMO

Relationship, Operations

We were trying to put a clinically integrated network together on a very aggressive timetable, and...

Dec 2023
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VP/Other Executive

Operations, Services, Value

Guidehouse was awesome. We didn't get charged for every little thing with Guidehouse. We only paid...

Dec 2023
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VP/Other Executive

Loyalty, Relationship, Services

I would tell others looking at Guidehouse that they are excellent with data and analysis. But we...

Dec 2023
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COO

Loyalty, Operations

The firm's strategy just didn't seem very quick. We had several workstreams in areas like pharmacy,...

Dec 2023
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COO

Relationship, Services

One key strength of Guidehouse is the quality of their team. That was outstanding at every level....

Dec 2023
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COO

Value

I don't feel like the firm's consultants had to travel as much as they did. I don't think they were...

Dec 2023
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CFO

Value

I always have a problem with consulting fees. We were able to negotiate the original fee down, so...

Dec 2023
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CFO

Relationship

Guidehouse’s strength of partnership is probably as good as it gets. They definitely gave us what we...

Dec 2023
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CFO

Relationship

Guidehouse is at the top of the class. They are one of the heavyweights in the industry, and they...

Dec 2023
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CFO

Relationship

How well Guidehouse executes things is different for different subjects. The firm was here when we...

Dec 2023
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CFO

Relationship

I recommend that someone looking into Guidehouse be clear about exactly what the deliverables are...

Dec 2023
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CEO/President

Relationship, Services

Some of the information presented by the firm was inaccurate and required adjustments that were...

Dec 2023
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CEO/President

Relationship

Guidehouse listens really well, and they don't tell us what they think we want to hear; they tell us...

Dec 2023
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CEO/President

Relationship, Operations

One benefit of going with Guidehouse was that we had an outside expert to help guide us through a...

Dec 2023
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CEO/President

Relationship, Value

If I were recommending Guidehouse to a peer, I would say that they are a firm with national and...

Dec 2023
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VP/Other Executive

Relationship, Operations

Guidehouse exceeded my expectations by putting together professional materials and making those...

Dec 2023
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VP/Other Executive

Relationship, Operations

Guidehouse took a good approach to planning. I had separate meetings and check-ins along the way to...

Dec 2023
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VP/Other Executive

Relationship

There was a point in the process where I had to give some feedback and I was able to escalate it to...

Dec 2023
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CEO/President

Relationship, Services, Value

We didn’t find a lot of opportunity or low-hanging fruit with Guidehouse. There was a little, but it...

Dec 2023
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Director

Operations

The firm’s greatest strength is their expertise in CIN development. They are also professional and...

Dec 2023
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VP/Other Executive

Relationship, Services

Guidehouse brings a data-driven approach. They are sensitive to understanding our specific...

Dec 2023
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VP/Other Executive

Loyalty

We haven’t achieved outcomes with Guidehouse yet. The benefit so far is that they have guided us to...

Dec 2023
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CEO/President

Loyalty

The most obvious outcome we wanted from Guidehouse was a detailed plan that had enough tangible...

Dec 2023
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CEO/President

Loyalty, Relationship

During the interview process, we were looking for a true partnership to get us to where we needed to...

Dec 2023
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CEO/President

Loyalty

Our executives drove the selection process. We narrowed the search to three firms, but we went with...

Dec 2023
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CEO/President

Services

Guidehouse fell short a bit on the strategy side. I want to respect the people I work with, but I...

Dec 2023
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CEO/President

Value

One of the things Guidehouse did early on was estimate. They said they were going to be expensive...

Dec 2023
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CEO/President

Relationship

Guidehouse was our partner, and they genuinely wanted to help us succeed. They were very...

Dec 2023
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VP/Other Executive

Relationship

We were very happy with our engagement with Guidehouse. We had a senior consultant with us as well...

Dec 2023
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Manager

Relationship, Operations

Guidehouse was really well organized and communicated effectively. Their tasks were pretty well...

Dec 2023
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Manager

Operations, Value

I felt like a lot of the recommendations were really generalized and not specific to our workflows...

Dec 2023
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CEO/President

Operations

What Guidehouse did well was help us identify the specific problems we needed to address. They...

Dec 2023
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CEO/President

Operations

One thing that was a problem was the volume of material being emailed to us by Guidehouse. It was...

Dec 2023
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CEO/President

Value

We have engaged the specific tactic that we were working on with Guidehouse, and it has been quite...

Dec 2023
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CIO

Loyalty, Relationship

Guidehouse helped us from beginning to end in going through the vendor selection process and...

Dec 2023
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CIO

Relationship, Value

We were able to talk to other organizations who had worked with Guidehouse recently, and what they...

Dec 2023
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VP/Other Executive

Loyalty, Operations

We considered a number of firms for our project, and we felt like Guidehouse had the best handle on...

Dec 2023
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VP/Other Executive

Loyalty, Relationship, Operations

For our project, we did not consider another firm. Knowing Guidehouse’s organization and the people...

Dec 2023
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VP/Other Executive

Operations

Our project went excellently. Guidehouse exceeded our expectations with their strategic perspective,...

Dec 2023
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VP/Other Executive

Relationship

A lot of the work Guidehouse did for us was tied under the umbrella of value-based care work. The...

Dec 2023
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VP/Other Executive

Value

Guidehouse does avoid charging for every little thing, but they very often try to upsell. We think...

Dec 2023
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VP/Other Executive

Relationship

What went well with Guidehouse was their ability to quickly establish a governance and...

Dec 2023
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VP/Other Executive

Loyalty

The one thing that didn't go well with Guidehouse was their style concerning provider engagement....

Dec 2023
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VP/Other Executive

Operations

The consultants we worked with from Guidehouse were from all over the country, so there were...

Dec 2023
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VP/Other Executive

Relationship

The staff from Guidehouse was exceptional. Throughout the process, Guidehouse frequently checked in...

Dec 2023
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CIO

Operations

The only thing that didn’t go quite as expected with Guidehouse was that they underestimated the...

Dec 2023
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CIO

Relationship

Guidehouse is not just a consulting firm out there to sell a bunch of services. They bring deep...

Dec 2023
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CFO

Relationship

Guidehouse did a really good job of ramping up our organization and our markets. They hadn't really...

Dec 2023
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VP/Other Executive

Value

We engaged Guidehouse in projects to capture cost savings in various areas where we thought we had...

Nov 2023
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VP/Other Executive

Relationship, Services

Guidehouse sort of met our expectations. They were able to identify low-hanging fruit and execute a...

Nov 2023
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VP/Other Executive

Relationship

There was a fair amount of executive involvement from Guidehouse. Guidehouse’s reputation outside...

Nov 2023
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