Filters
Guidehouse Healthcare Management Consulting Commentary
Filtered view: All
If you don't have a login, getting started is easy.
User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
We did all of the things that we set out to do with Guidehouse. It was phenomenal. We built...
We wanted Guidehouse to help us do something that nobody has been able to do very well. We wanted...
We chose Guidehouse because there were a couple of things that we felt really good about. We liked...
The staff from Guidehouse was great. They were very knowledgeable and extremely responsive. They...
Guidehouse had experience with the project we hired them for, but so did we. They learned a lot from...
We have outcomes set, and if Guidehouse feels they need to modify an outcome, they'll provide me...
I think Guidehouse has gone above and beyond with the work that they do for us and with the communication....
Guidehouse truly wants to collaborate with organizations. They want to listen to what our intent is,...
We recently went through a change in our claims systems, and we shifted from one company and one...
Guidehouse is amazing. They provide ongoing support. When questions come in, providers can reach out...
I've worked with Guidehouse for a little while now. They've taken the time to explain analytics and...
Guidehouse did what they said they were going to do. They were transparent. They understood that...
Guidehouse was brought on to provide a comprehensive evaluation of our current operations and our...
Unlike other consultants who sit at the elbow and get the project over the finish line together,...
Guidehouse had a bit of a thankless task working for us. It's hard to come into a project where they...
The biggest challenge I had with Guidehouse the whole time was that I did not feel like we knew the...
I actually don't know that Guidehouse did a great job of being a strategic partner. The work was...
Guidehouse is helping us get patients to the doctors faster. Our overall process is less confusing...
Guidehouse has a lot of expertise in access. They were very good. Where they struggled a little bit,...
We had a real challenge with change management, and I don't know whether that was on Guidehouse or...
Guidehouse helped bring structure to a problem that we were already circling around. I don't know...
I thought the Guidehouse staff members and consultants were all excellent. Honestly, they were all...
We've been talking about things for a while, and Guidehouse was helpful in actually helping us turn...
We chose Guidehouse because they were definitely the best value for us. I had also worked with...
I tend to compare Guidehouse to some of the other bigger firms. I have worked with them all, and I...
I was well informed and kept up-to-date about where we were, what was going on, and who was doing...
The result of the Guidehouse project provided a fairly detailed estimate of primary care capacity...
We hired Guidehouse to do a review of operations, looking for opportunities to lower costs, improve...
The engagement was focused on creating very actionable outcomes. We frequently needed assistance and...
We were very satisfied. Guidehouse exceeded our expectations. We would welcome the opportunity to...
Guidehouse has exceeded our expectations. The coders complete their work. I never have to remind the...
The coders that the firm provides are of high quality. Initially, the coders were able to help us...
The person from Guidehouse who is over the offshore coders is very good at letting us know about...
Guidehouse is always available to us if we have questions. I have a very positive relationship with...
When we started working with Guidehouse, we were also working with another firm. We got rid of the...
We have seen decreased costs with Guidehouse because their pricing is more reasonable than what we...
The firm has a very knowledgeable team. I would recommend Guidehouse for any Epic install or optimization....
The firm's people are pros. Guidehouse has been consulting for a long time, so they haven't had a...
There were two areas where Guidehouse has driven the most value for us. The first was that we have...
Guidehouse's strategic value and their ability to bring insight were incredibly helpful with the...
Guidehouse was certainly experienced at the work they were doing, but they had less experience in...
Even in our adjacent conversations during the engagement, one of the consultants understood our...
Guidehouse was very committed to helping our company broadly and had been engaged in the...
With any firm, the more relevant expertise they bring to the table, the faster and more efficient...
I think Guidehouse met but didn’t exceed expectations. The engagement was very cut and dry and very...
Guidehouse had experience in our business issue due to their knowledge of other institutions and how...
There is a difference between what makes sense on paper and what makes sense operationally and...
This wasn’t an engagement where the firm recommended something unpopular or something that the...
Our organization has utilized Guidehouse in the past, so there is a comfort level with the...
Guidehouse provided meaningful support in both strategic planning and financial analysis to help...
All the work with Guidehouse was strategic in nature. We were focused on building a coordinated...
All my experience with Guidehouse over the years was with the same core group of people and only a...
Guidehouse was great about not nickel-and-diming us. If we had a question or needed input that fell...
Guidehouse is always open, responsive, and engaging, and they give good advice. We have a good...
In terms of a financial outcome, we had very discrete goals and objectives. We set targets for each...
I am satisfied with the outcome of our project with Guidehouse. Guidehouse knew that there were...
The one thing that I found really valuable was that the project manager from Guidehouse was an...
We pivoted a lot during the project, and Guidehouse was really fluid. Guidehouse is very adaptable,...
From an organizational standpoint, Guidehouse painted a really rosy picture of what an outcome could...
Our engagement with Guidehouse was a very positive experience, and I would recommend them to anybody...
One of the deciding factors for choosing Guidehouse was their experience. We were aware that...
Overall, Guidehouse exceeded expectations, but because there were so many different phases to the...
Guidehouse is a really solid firm. I didn’t feel like I was being pitched to constantly. I enjoyed...
Guidehouse pulled out our independent data to predict where they thought we would be headed. That...
When it comes to our partnership with the firm, they checked in with us a few months into our new...
In general, the communication from Guidehouse is good. We did have a situation where Guidehouse...
Guidehouse has been incredible. They have been a significant resource for me and my team. My team...
The executive team from Guidehouse that is assigned to our account checks regularly with me to see...
If we have questions about something, Guidehouse probably has a resource in their organization...
What we have been able to achieve with Guidehouse has been huge for us. Also, if I have questions on...
Commentary Summary
Comment Type Breakout