2025 Best In KLAS IT Planning & Assessment

Healthcare IT is continually and quickly evolving, and more than ever, healthcare organizations need the right expertise and skill sets to deploy and optimize technology for clinicians and patients. To access this guidance and support, many organizations are looking to services firms to help with IT planning and assessment projects. This report draws on 38 purchase decisions for IT planning and assessment services captured by KLAS between October 2023 and October 2025. The following pages share these key insights: The most common engagements that KLAS has validated in this segment The firms most frequently considered and selected in this sample Key factors that drive firm selection

White Paper

Consistent High Performers 2025

07 November 25 | Bradley Hunter and Lance Merrell

KLAS’ reports—including the annual Best in KLAS report—share which software vendors and services firms excel in helping healthcare professionals improve various aspects of healthcare. While reports typically draw from data collected over the prior 12 or 18 months, we wanted to examine which companies deliver strong client satisfaction over a longer period of time. To answer this, KLAS is introducing the Consistent High Performers report, a new annual report recognizing vendors and services firms that maintain high client satisfaction on a three-year rolling basis for a specific offering. This inaugural report—intended to complement Best in KLAS—identifies the 2025 consistent high performers and how they are collectively rated across KLAS’ customer experience pillars. Additionally, the report draws from surveys administered to 25 consistent high performers, who shared similar best practices for maintaining high client satisfaction. KLAS hopes this report helps healthcare organizations identify future partners and prompts other HIT vendors and firms to implement these best practices.

	Overall performance score (100-point scale)	Trend (2024-2025)	# of unique orgs	Loyalty	Operations	Relationship	Services	Value

Optimum Healthcare IT	99.3	N/A	9	—	A+	A+	A+	A+

Evergreen Healthcare Partners	98.7	N/A	6	A+	A	—	A	A+

Chartis	96.3	N/A	26	A+	A	A	A	A

Huntzinger Group	96.2	N/A	10	A+	A	A+	A	A

Healthlink Advisors	95.4	N/A	13	A	A	A+	A	A

Huron	94.4	N/A	10	A	A	A	A	A-

Nordic	92.8	N/A	13	A	A-	A	A-	A-

Deloitte	92.3	N/A	6	A	A-	A	A-	B+

Impact Advisors	92.2	N/A	30	A	A	A-	A-	A-

Pivot Point Consulting Pivot Point Consulting, a Vaco Company	91.5	N/A	9	A-	A-	A	B+	A-

Cordea Consulting	89.5	N/A	9	A	A-	A-	B+	B

Tegria	89.5	N/A	10	A	B+	A	A-	B
	0.0	100.0

	Overall performance score (100-point scale)	# of unique orgs	Services	Value

Prominence L	99.4	3	A+	A+

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