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Nordic IT Planning and Assessment Commentary
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Subject Expert
Mike Smith
VP of Engagement
KLAS VP of Engagement - Mike Smith
 

Commentary Summary

Comment Type Breakout

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User Commentary

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VP/Other Executive

Nordic has stalled out. They seem to be stuck, and they are not reinventing themselves. We have...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

With Nordic, we had some good consultants and some not-so-good consultants.

Comment Tone Neutral
Pillars Relationship, Operations
Evaluation Unrated

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Director

IT planning and assessment services are really ad hoc, and there is no consistent methodology that...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

We just had a change in our account manager from Nordic. Our previous account manager was a decent...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Nordic has done a nice job of pulling together their overall assessment. We have had them review...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We really didn't consider any other firms. There was a consideration to see whether we could...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

Nordic did a great job. In fact, we have actually engaged them for another project. Nordic delivered...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

There wasn't a whole lot of strategy involved in this project. The process was straightforward....

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

Anything is expensive in healthcare. For what we got out of the project as a result, it was worth...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

I would recommend Nordic because of their ability to work well with our team. I also think their...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Nordic demonstrated that they wanted a long-term partnership. The executives definitely stepped in,...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Manager

I would not recommend Nordic right now because I don’t know what is going on with their leadership....

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

We chose Nordic because they just really stood out to our steering committee, our executives, and...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

Nordic struggled to listen to us. It seemed like we were constantly reminding them of what we were...

Comment Tone Negative
Pillars Relationship, Services
Evaluation Unrated

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Manager

We had a very clear contract with deliverables and acceptance criteria; however, Nordic really...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

Nordic did really well with the organizational change management pieces. The organizational change...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

The frontline people that we have worked with from Nordic have been really good. Some of our account...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

Our lab operations people are just super busy and need a lot of hand-holding. At times, Nordic was...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Director

Nordic didn’t charge us for something because of circumstances on their side, and that was nice of...

Comment Tone Negative
Pillars Relationship, Services
Evaluation Unrated

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Director

I would like to see Nordic have a little more depth around our planning efforts. I know the work...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

We have a fantastic working relationship with our senior account executive from Nordic. They are...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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