Nordic IT Planning and Assessment Commentary
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Subject Expert
Greg Hughes
Research Director
Commentary Summary
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User Commentary
Loyalty
We really didn't consider any other firms. There was a consideration to see whether we could...
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Relationship, Operations
Nordic did a great job. In fact, we have actually engaged them for another project. Nordic delivered...
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Operations
There wasn't a whole lot of strategy involved in this project. The process was straightforward....
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Value
Anything is expensive in healthcare. For what we got out of the project as a result, it was worth...
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Relationship
I would recommend Nordic because of their ability to work well with our team. I also think their...
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Relationship, Services
Nordic demonstrated that they wanted a long-term partnership. The executives definitely stepped in,...
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Loyalty, Relationship
I would not recommend Nordic right now because I don’t know what is going on with their leadership....
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Relationship, Operations
We chose Nordic because they just really stood out to our steering committee, our executives, and...
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Relationship, Services
Nordic struggled to listen to us. It seemed like we were constantly reminding them of what we were...
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Operations
We had a very clear contract with deliverables and acceptance criteria; however, Nordic really...
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Operations
Nordic did really well with the organizational change management pieces. The organizational change...
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Relationship, Operations
The frontline people that we have worked with from Nordic have been really good. Some of our account...
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Relationship, Operations
Our lab operations people are just super busy and need a lot of hand-holding. At times, Nordic was...
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Relationship, Services
Nordic didn’t charge us for something because of circumstances on their side, and that was nice of...
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Operations
I would like to see Nordic have a little more depth around our planning efforts. I know the work...
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Relationship, Services
We have a fantastic working relationship with our senior account executive from Nordic. They are...
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Loyalty, Relationship, Value
Nordic could be more involved at the higher levels. People should be detailed with everything that...
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Relationship, Operations
We have brought Nordic in to do assessments of how we can improve things like our use of different...
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Value
There is definitely grayness with Nordic’s charges. There have been multiple reviews of the contract...
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Operations
Nordic does not exceed our expectations, but they meet our expectations. There are certain things...
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Relationship, Operations
Beyond general IT support, we also leverage Nordic for our strategic planning. Nordic has done a...
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Loyalty, Operations, Value
Nordic brought industry experience. We had used them before, and Nordic continued their reputation...
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Operations
The model that Nordic put together for us was very detailed, so when we tried to use the model to go...
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