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Chartis IT Planning and Assessment Commentary
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
In our last engagement, we struggled a bit, partly because of Chartis and partly because of us, in...
The engagement with Chartis was less about IT benchmarking and more about recommending what our IT...
People think Chartis is expensive, but, at least in my experience, they're usually pretty good about...
I consider us more of a partner with Chartis; they're not just a consulting firm we use. They know...
I can reach out to our account manager with Chartis anytime and ask a simple question. If I'm...
I'm very happy with the leadership that I work with. I can tell them what I'm worried about and ask...
I heard people were very satisfied with Chartis’s communication and actionable recommendations. We...
I'm a little biased regarding Chartis. They assemble things really quickly. Their people are like...
We didn't really consider any other firms. The firm has a specialty. They can speak Epic and...
Chartis exceeded our expectations. They gave us a role that we weren't even thinking of. I am very...
I just recommended Chartis recently. When it comes to the highlights of working with them, I go back...
Chartis just does a really nice job. There are firms that are cheaper, but they don't have the...
We like the strategy part. There have been several times when I have asked the firm to deliver...
I'm actually going to bring Chartis back. Their communication and delivery of actionable...
Chartis is right on target. I have no concerns about them. Their consultants have decades of...
Our Chartis representative listens. They take the time to really understand the client, are very...
At the end of the day, it’s amazing how professional services have reached a point where the price...
I think Chartis’s connection to financial planning and financial modeling could be stronger. They’re...
Chartis's consultants were people who had done the work. They didn't just work for a consulting...
Chartis blew me away with what they were able to do. They were really flexible. We scheduled a lot...
We're hoping to use Chartis again. We have extremely limited funds for this kind of thing, but we're...
Having worked with Chartis in the past, we knew that we wanted to work with Chartis, but we also...
When giving feedback about an assessment like this, we adjust our message for different audiences....
Chartis was very personable and flexible, especially with schedules. Sometimes other teams push us...
Chartis was top notch. They kept me in line and stayed on top of their communications. The firm...
When Chartis engaged with us on this project, they didn’t have a presence like that of a consultant....
We have not worked with Chartis for very long, so while they have a good track record, we have not...
We have a good relationship with Chartis’s team, and they are very responsive. They are not rigidly...
Chartis has adapted to almost everything. Based on their performance, I’m super pleased. I haven't...
Chartis came in and gave an assessment, and within that, they developed a statement of work to...
Chartis helped us navigate the process of searching for vendors, and they supported us completely...
Chartis had to learn a lot in working with us because we are not like their other clients. We do...
Chartis was always extremely helpful and nice. Whenever the firm’s top-level leadership came in and...
I think that we received our money's worth from our engagement with Chartis. We put a lot of work...
There are a couple of different things that Chartis did that really stuck out to me. The person I...
Commentary Summary
Comment Type Breakout