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2023 Best In Klas

PACS (Global)

Asia/Oceania

REAL-TIME DATA

DECISION INSIGHTS

2023 Best In KLAS PACS (Global) Asia/Oceania

PACS (Global)
Asia/Oceania

Best in KLAS Winner

79.0

Overall Performance Score
(100-point scale)

REAL-TIME DATA

DECISION INSIGHTS

Ranked Solutions
Market average: 76.9
Software average: 80.3

Grading Scale

	Overall performance score (100-point scale)	Trend (2022-2023)	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value

Sectra PACS (Non-US)	79.0	-6%	n=19	C	B+	B-	C+	C-	C+

Philips Image Management Vue PACS (Carestream) (Non-US)	74.1	+5%	n=7	C+	C+	C	C	D	C

Intelerad IntelePACS (Non-US)	67.1	-14%	n=12	F	C	D+	C-	F	C+
	50.0	100.0

Sectra
PACS (Non-US)

79

n=19

culture

C

loyalty

B+

operations

B-

product

C+

relationship

C-

value

C+

Philips
Image Management Vue PACS (Carestream) (Non-US)

74.1

n=7

culture

C+

loyalty

C+

operations

C

product

C

relationship

D

value

C

Intelerad
IntelePACS (Non-US)

67.1

n=12

culture

F

loyalty

C

operations

D+

product

C-

relationship

F

value

C+

Solutions Not Ranked

Ordered alphabetically

L NP

	Overall Performance Score (100-point scale)	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value

AGFA HealthCare Agfa HealthCare Enterprise Imaging for Radiology (Non-US) L	63.6	n=4	F	D	D+	D+	C	F

AGFA HealthCare Agfa HealthCare IMPAX (Non-US) L NP	52.8	n=6	D-	F	D+	F	C-	F

Fujifilm Synapse (Non-US) L	84.2	n=3	B+	B+	B-	B	B-	A-

GE HealthCare Centricity PACS (Non-US) L	71	n=4	D+	D	B	B	C+	D-

INFINITT PACS (Non-US) L	84.2	n=5	A-	B-	B	B	B	A-

Medsynaptic Medsynapse PACS (Non-US)	91.2	n=16	A	A	A	A-	A	B

L NP

&nbps;

AGFA HealthCare
Agfa HealthCare Enterprise Imaging for Radiology (Non-US) L

63.6
n=4

culture

F

loyalty

D

operations

D+

product

D+

relationship

C

value

F

AGFA HealthCare
Agfa HealthCare IMPAX (Non-US) L NP

52.8
n=6

culture

D-

loyalty

F

operations

D+

product

F

relationship

C-

value

F

Fujifilm
Synapse (Non-US) L

84.2
n=3

culture

B+

loyalty

B+

operations

B-

product

B

relationship

B-

value

A-

GE HealthCare
Centricity PACS (Non-US) L

71
n=4

culture

D+

loyalty

D

operations

B

product

B

relationship

C+

value

D-

INFINITT
PACS (Non-US) L

84.2
n=5

culture

A-

loyalty

B-

operations

B

product

B

relationship

B

value

A-

Medsynaptic
Medsynapse PACS (Non-US)

91.2
n=16

culture

A

loyalty

A

operations

A

product

A-

relationship

A

value

B

Additional Notable Performances Additional Notable Performances

Ranked solutions for which at least 95% of respondents answered yes.

Part of long-term plans?

Philips
Image Management Vue PACS (Carestream) (Non-US)

n=7 100%

Sectra
PACS (Non-US)

n=19 100%

Part of Long Term Plans?

Philips
Image Management Vue PACS (Carestream) (Non-US)

n=7 100%

Sectra
PACS (Non-US)

n=19 100%

Related Reports

View All Reports

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07 November 25 | Bradley Hunter and Lance Merrell

KLAS’ reports—including the annual Best in KLAS report—share which software vendors and services firms excel in helping healthcare professionals improve various aspects of healthcare. While reports typically draw from data collected over the prior 12 or 18 months, we wanted to examine which companies deliver strong client satisfaction over a longer period of time. To answer this, KLAS is introducing the Consistent High Performers report, a new annual report recognizing vendors and services firms that maintain high client satisfaction on a three-year rolling basis for a specific offering. This inaugural report—intended to complement Best in KLAS—identifies the 2025 consistent high performers and how they are collectively rated across KLAS’ customer experience pillars. Additionally, the report draws from surveys administered to 25 consistent high performers, who shared similar best practices for maintaining high client satisfaction. KLAS hopes this report helps healthcare organizations identify future partners and prompts other HIT vendors and firms to implement these best practices.

Asia/Oceania PACS 2025

08 May 25 | Jacob Brown and Steve VanWagenen

The PACS market in Asia and Oceania is evolving; healthcare organizations are looking for technology that is more robust, especially in Asia, where organizations are wanting to solidify or scale their enterprise imaging strategies. Furthermore, organizations want to work with vendors who can be long-term strategic partners in helping optimize the product. This report—KLAS’ first to share PACS performance data from Asia and Oceania individually—examines satisfaction from customers across 13 countries, specifically looking at relationships, support, breadth of functionality, and each vendor’s ability to meet expectations around product innovation and upgrades.

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Latin America PACS 2024

15 October 24 | Blake Jensen and Eder Lagemann

The PACS market in Latin America is evolving—vendors have expanded or reestablished their customer bases in certain countries, and some healthcare organizations are considering replacing products that aren’t meeting expectations. An update to KLAS’ 2021 research , this report examines vendors’ regional footprint and performance in Latin America. Altogether, customer satisfaction feedback was collected from 127 respondents, representing 95 separate organizations in 12 countries and territories. Insights are examined first for Latin America as a whole, then for Brazil, and then for other countries throughout the region, collectively referred to as “other Latin American countries and the Caribbean.”

Canada PACS 2024

12 March 24 | Kevin Huang and Steve VanWagenen

Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.

Past PACS (Global) Awards