2023 Best In KLAS PACS (Global) Latin America

The Best in KLAS award is given to vendors to recognize their outstanding efforts to help healthcare professionals deliver better patient care. Global awards are given in the following software market segments: (1) acute care EHR, (2) digital pathology, (3) PACS, (4) shared care records/HIE, and (5) virtual conferencing platforms.

Performance

Latin America PACS 2024

15 October 24 | Blake Jensen and Eder Lagemann

The PACS market in Latin America is evolving—vendors have expanded or reestablished their customer bases in certain countries, and some healthcare organizations are considering replacing products that aren’t meeting expectations. An update to KLAS’ 2021 research , this report examines vendors’ regional footprint and performance in Latin America. Altogether, customer satisfaction feedback was collected from 127 respondents, representing 95 separate organizations in 12 countries and territories. Insights are examined first for Latin America as a whole, then for Brazil, and then for other countries throughout the region, collectively referred to as “other Latin American countries and the Caribbean.”

Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.

	Overall performance score (100-point scale)	Trend (2022-2023)	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value

Fujifilm Synapse (Non-US)	91.0	+2%	n=10	B+	A+	B+	A-	A-	A

Pixeon PACS Aurora (Non-US) (Mostly Brazil)	85.0	-2%	n=18	B-	A-	B	B	B	B+

AGFA HealthCare Agfa HealthCare Enterprise Imaging for Radiology (Non-US)	83.8	-2%	n=7	B-	A-	B	B	B	C+

Philips Image Management Vue PACS (Carestream) (Non-US)	76.1	+2%	n=23	C-	B	B-	B-	D+	C-

MV VIVACE PACS (Non-US) (Mostly Brazil)	69.9	-7%	n=12	F	C	B-	C+	C-	D

GE HealthCare Centricity PACS (Non-US)	69.2	N/A	n=6	D+	C	B-	C	F	D-
	50.0	100.0

	Overall Performance Score (100-point scale)	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value

AGFA HealthCare Agfa HealthCare IMPAX (Non-US) NP	88.4	n=11	A-	B	A-	A-	A	A-

PACS (Global)

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