2023 Best In KLAS PACS (Global) Middle East/Africa

Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.

The Best in KLAS award is given to vendors to recognize their outstanding efforts to help healthcare professionals deliver better patient care. Global awards are given in the following software market segments: (1) acute care EHR, (2) digital pathology, (3) PACS, (4) shared care records/HIE, and (5) virtual conferencing platforms.

The PACS market in Europe is evolving. To unify care delivery, many countries are pushing for HIT consolidation across regional groups of hospitals. At the same time, healthcare organizations are increasingly looking to expand their imaging strategies outside of radiology to bring together more departments and facilities at an enterprise level. This report leverages the perspectives of 199 individuals representing 168 unique organizations across 25 European countries to determine which PACS vendors are delivering the technology and partnerships needed to drive imaging progress in Europe.

Performance

Middle East & Africa PACS 2022

05 April 22 | Everton Santos and Sidney Tate

The PACS market in the Middle East and Africa is evolving, with some vendors gaining prominence and others losing traction. Healthcare organizations are looking to enhance their imaging strategies with new, advanced technology (e.g., AI and the cloud) and want vendors who innovate and deliver this technology. Using customer feedback from 60 organizations across 14 countries, this report is KLAS’ first to focus on the PACS market in the Middle East and Africa, exploring vendor market share and performance and examining which vendors are keeping pace with customer expectations.

Company/solution	Overall performance score (100-point scale)	Total evaluations	Trend (2022-2023)	Culture	Loyalty	Operations	Product	Relationship	Value

AGFA HealthCare Agfa HealthCare Enterprise Imaging for Radiology (Non-US)	87.0	n=14	+5%	B	A	B	B+	B+	B

Fujifilm Synapse (Non-US)	86.4	n=9	N/A	B	A	B+	B	B+	B

PaxeraHealth PaxeraUltima PACS (Non-US)	84.1	n=22	-4%	B	B+	B	B	B	B

Sectra PACS (Non-US)	84.0	n=6	N/A	B+	C+	A-	B+	B+	B

Philips Image Management Vue PACS (Carestream) (Non-US)	82.4	n=9	-3%	B+	B+	C+	B	C+	B

INFINITT PACS (Non-US)	76.9	n=12	-1%	C+	C	B-	B-	C+	C+
	50.0	100.0

Company/solution	Trend (2022-2023)	Culture	Loyalty	Operations	Product	Relationship	Value

AGFA HealthCare Agfa HealthCare Enterprise Imaging for Radiology (Non-US) 87 n=14 COMMENTS	+5%	B	A	B	B+	B+	B
Fujifilm Synapse (Non-US) 86.4 n=9 COMMENTS	N/A	B	A	B+	B	B+	B
PaxeraHealth PaxeraUltima PACS (Non-US) 84.1 n=22 COMMENTS	-4%	B	B+	B	B	B	B
Sectra PACS (Non-US) 84 n=6 COMMENTS	N/A	B+	C+	A-	B+	B+	B
Philips Image Management Vue PACS (Carestream) (Non-US) 82.4 n=9 COMMENTS	-3%	B+	B+	C+	B	C+	B
INFINITT PACS (Non-US) 76.9 n=12 COMMENTS	-1%	C+	C	B-	B-	C+	C+

Company/solution	Overall performance score (100-point scale)	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value

AGFA HealthCare Agfa HealthCare IMPAX (Non-US) * [NP] L NP	89.4	n=3	A-	B	A+	A-	A	A+

GE HealthCare Centricity PACS (Non-US) L	69.9	n=5	C+	C-	C+	C-	D	D+

Medsynaptic Medsynapse PACS (Non-US) * [NR] L	84.8	n=4	B+	A	B	B-	B	B-

Philips IntelliSpace PACS (Non-US) * [NP] L NP	90	n=4	A-	A	B+	B+	A-	A-

VISUS JiveX (Non-US) (Mostly Europe) * L	89.7	n=3	A+	A	A+	B	--	D

Company/solution	Overall performance score (100-point scale)	Total evaluations

AGFA HealthCare Agfa HealthCare IMPAX (Non-US) * [NP] L NP culture A- loyalty B operations A+ product A- relationship A value A+	89.4	n=3

GE HealthCare Centricity PACS (Non-US) L culture C+ loyalty C- operations C+ product C- relationship D value D+	69.9	n=5

Medsynaptic Medsynapse PACS (Non-US) * [NR] L culture B+ loyalty A operations B product B- relationship B value B-	84.8	n=4

Philips IntelliSpace PACS (Non-US) * [NP] L NP culture A- loyalty A operations B+ product B+ relationship A- value A-	90	n=4

VISUS JiveX (Non-US) (Mostly Europe) * L culture A+ loyalty A operations A+ product B relationship -- value D	89.7	n=3

PACS (Global)

Past PACS (Global) Awards

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