2021 Best In KLAS Global PACS Europe

The PACS market in Europe is evolving. To unify care delivery, many countries are pushing for HIT consolidation across regional groups of hospitals. At the same time, healthcare organizations are increasingly looking to expand their imaging strategies outside of radiology to bring together more departments and facilities at an enterprise level. This report leverages the perspectives of 199 individuals representing 168 unique organizations across 25 European countries to determine which PACS vendors are delivering the technology and partnerships needed to drive imaging progress in Europe.

The PACS market in the Middle East and Africa is evolving, with some vendors gaining prominence and others losing traction. Healthcare organizations are looking to enhance their imaging strategies with new, advanced technology (e.g., AI and the cloud) and want vendors who innovate and deliver this technology. Using customer feedback from 60 organizations across 14 countries, this report is KLAS’ first to focus on the PACS market in the Middle East and Africa, exploring vendor market share and performance and examining which vendors are keeping pace with customer expectations.

The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2021. Watch sessions from our first-ever virtual Best In KLAS Award Show to hear from the winning vendors in each segment. View Awards Show Recordings

Performance

Latin America PACS 2021

26 January 21 | Eder Lagemann and Jonathan Christensen

PACS purchasing continues to grow in Latin America as healthcare organizations advance their imaging storage and access strategies. To help organizations find the best fit for their needs, this report examines the regional footprint of and customer satisfaction with various PACS solutions in Latin America. Altogether, customer satisfaction feedback was collected from 75 respondents, representing 65 separate organizations in 13 countries and territories. Insights will be examined first for Latin America as a whole, then for Brazil, and then for other countries throughout the region, collectively referred to as Spanish-speaking Latin America (this grouping also includes a small amount of feedback from several Caribbean nations).

Company/solution	Overall score	Total evaluations	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value

Sectra PACS (Non-US)	88.6	n=49	0%	B+	A	B+	A-	B+	B

VISUS JiveX (Non-US) (Mostly Europe)	88.3	n=15	0%	B	A	B	B+	A-	B+

Agfa HealthCare Enterprise Imaging for Radiology (Non-US)	79.8	n=14	0%	C	B+	B-	B-	C+	B-

Philips Vue PACS (Non-US) (Carestream)	78.6	n=20	0%	C	B	B-	B	C+	C

Fujifilm Synapse (Non-US)	66.1	n=6	0%	F	D	C	C-	D	C
	50.0	100.0		*Limited Data

Company/solution	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value

Sectra PACS (Non-US) 88.6 n=49 COMMENTS	0%	B+	A	B+	A-	B+	B
VISUS JiveX (Non-US) (Mostly Europe) 88.3 n=15 COMMENTS	0%	B	A	B	B+	A-	B+
Agfa HealthCare Enterprise Imaging for Radiology (Non-US) 79.8 n=14 COMMENTS	0%	C	B+	B-	B-	C+	B-
Philips Vue PACS (Non-US) (Carestream) 78.6 n=20 COMMENTS	0%	C	B	B-	B	C+	C
Fujifilm Synapse (Non-US) 66.1 n=6 COMMENTS	0%	F	D	C	C-	D	C

Company/solution	Overall performance score	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value

Agfa HealthCare IMPAX (Non-US) * L NP	82.6	n=5	B-	B+	B-	B-	B-	A-

GE Healthcare Centricity PACS (Non-US) * L	62.1	n=5	F	F	D+	C	D	D-

Philips IntelliSpace PACS (Non-US) [NP] NP	65.4	n=7	D-	D-	B	D+	D+	D+

Siemens Healthineers Siemens syngo.plaza (Non-US) * L	75.1	n=4	C+	C-	C+	B-	B-	C+

Company/solution	Overall performance score	Total evaluations

Agfa HealthCare IMPAX (Non-US) * L NP culture B- loyalty B+ operations B- product B- relationship B- value A-	82.6	n=5

GE Healthcare Centricity PACS (Non-US) * L culture F loyalty F operations D+ product C relationship D value D-	62.1	n=5

Philips IntelliSpace PACS (Non-US) [NP] NP culture D- loyalty D- operations B product D+ relationship D+ value D+	65.4	n=7

Siemens Healthineers Siemens syngo.plaza (Non-US) * L culture C+ loyalty C- operations C+ product B- relationship B- value C+	75.1	n=4

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