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2021 Best In Klas

Patient Intake Management

REAL-TIME DATA

DECISION INSIGHTS

2021 Best In KLAS Patient Intake Management

Patient Intake Management

Best in KLAS Winner

91.3
Overall Performance Score

REAL-TIME DATA

DECISION INSIGHTS

Solution Comparison
Category average: 85.2
Software average: 82.4

Grading Scale

Company/solution	Overall score	Total evaluations	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value

Phreesia	91.3	n=49	0%	A	A+	A-	A	B+	B+

OTech Group OTech	81.9	n=22	0%	B-	B	B	B	B	B-
	50.0	100.0		*Limited Data

Company/solution	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value

Phreesia 91.3 n=49 COMMENTS	0%	A	A+	A-	A	B+	B+
OTech Group OTech 81.9 n=22	0%	B-	B	B	B	B	B-

Company/solution

91.3

n=49

Censinet assessment N/A

culture

A

loyalty

A+

operations

A-

product

A

relationship

B+

value

B+

OTech Group
OTech

81.9

n=22

Censinet assessment N/A

culture

B-

loyalty

B

operations

B

product

B

relationship

B

value

B-

SolutionsNotRanked_Symbol

Solutions not ranked

C L *Limited Data

Company/solution	Overall performance score	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value

AdvancedMD AdvancedPatient [C] C	84.7	n=15	B-	A-	B+	A-	B	C-

Epic Welcome [C] C	89.2	n=26	A-	A	A-	B+	A-	B+

Epion Health Epion Check-In [C] C	88.8	n=18	A-	A-	A-	A-	A-	B+

R1 RCM Tonic an R1 Company * L	86.4	n=12	A-	B+	B+	B+	B+	B-

C L *Limited Data

Company/solution	Overall performance score	Total evaluations

AdvancedMD AdvancedPatient [C] C culture B- loyalty A- operations B+ product A- relationship B value C-	84.7	n=15

Epic Welcome [C] C culture A- loyalty A operations A- product B+ relationship A- value B+	89.2	n=26

Epion Health Epion Check-In [C] C culture A- loyalty A- operations A- product A- relationship A- value B+	88.8	n=18

R1 RCM Tonic an R1 Company * L culture A- loyalty B+ operations B+ product B+ relationship B+ value B-	86.4	n=12

C L *Limited Data

Company/solution

AdvancedMD
AdvancedPatient [C] C

84.7
n=15

culture

B-

loyalty

A-

operations

B+

product

A-

relationship

B

value

C-

Epic
Welcome [C] C

89.2
n=26

culture

A-

loyalty

A

operations

A-

product

B+

relationship

A-

value

B+

Epion Health
Epion Check-In [C] C

88.8
n=18

culture

A-

loyalty

A-

operations

A-

product

A-

relationship

A-

value

B+

R1
RCM Tonic an R1 Company * L

86.4
n=12

culture

A-

loyalty

B+

operations

B+

product

B+

relationship

B+

value

B-

Related Reports

View All Reports

Patient Engagement Ecosystem 2023

13 July 23 | Adam Cherrington and Dan Czech

Amid the pressures of today’s economic environment, healthcare organizations are investing heavily in patient engagement technology to help reduce costs, alleviate staffing challenges, and consolidate technology in other areas. Both provider and payer organizations seek to understand what patient engagement capabilities vendors offer that can meet their core needs. This study (along with additional deep-dive content that will be published on KLAS’ website) is an update to KLAS’ 2021 report and shows which vendors report the broadest capability sets, which vendors have made the most progress over the last two years, and how the industry as a whole has matured. For reader ease, links to relevant online content are provided where applicable. Note that the data in this study is based primarily on vendor-reported information, accompanied by a limited amount of KLAS performance data.

Patient Perspectives on Patient Engagement Technology 2022

26 May 22 | Adam Cherrington and Dan Czech

The pandemic has emphasized the need for healthcare organizations to better accommodate patients’ needs and decrease barriers to effective care. However, patients are frequently absent from discussions around healthcare information technology (HIT). In KLAS’ previous report on the patient perspective , we discovered a lack of alignment between patients’ engagement technology priorities and those of provider organizations and vendors. Since then, KLAS has sought to gain a deeper understanding of what is needed from vendors and providers to drive greater alignment with patients. This report seeks to highlight the patient voice and is one of many KLAS initiatives aimed at more deeply understanding and measuring the patient perspective on HIT.

Patient Experience Improvement 2021

02 December 21 | Adam Cherrington, Ciera Walker and Tyler Sycamore

Provider organizations’ efforts to improve the patient experience have typically relied on standardized, retrospective benchmarking data (predominantly from the CMS-regulated CAHPS survey). However, to really amplify the voice of the patient and meet the rising demands of healthcare consumerism, organizations also need customizable tools that allow them to respond to patient feedback in real time and quickly identify service-recovery options. This report examines the opportunity that exists for the industry to augment a CAHPS-centric approach with more customizable capabilities.

2021 Best in KLAS Awards - Software and Professional Services

02 February 21 | Mark Allphin and Sam Eaquinto

The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2021. Watch sessions from our first-ever virtual Best In KLAS Award Show to hear from the winning vendors in each segment. View Awards Show Recordings

Past Patient Intake Management Awards