Patient Intake Management 2024
16 February 24
| Adam Cherrington and Spencer Snyder
Consumerism and patient-centric tools are an increasing focus in healthcare— previous KLAS research validated that patients’ top priority for patient engagement technology is the ability to schedule appointments and check in online. Patient intake management solutions offer such capabilities, among others, and can help improve patient engagement and satisfaction. These solutions experienced exponential growth during the COVID-19 pandemic , and they continue to be important as healthcare organizations work toward increased efficiency and cost savings. While all measured vendors have room to improve functionality (e.g., two-way patient texting, patient satisfaction surveys), this report validates the breadth and depth of patient intake management solutions, identifies the outcomes these solutions drive, and examines the respective merits of third-party and EHR solutions.
Latest Comments See all (120) comments Filtered view: ##.#% ##.#% ##.#% Download as Excel
Manager
Loyalty, Relationship
We are definitely considering other platforms, but so far, the...
Manager
Product
Phreesia’s menus could be broken out to be clearer. It is hard to find...
Manager
Operations, Product
Phreesia is very good at delivering new technology that meets our...
Manager
Relationship, Operations
We have a direct representative with Phreesia who lets us know of...
Manager
Value
The Phreesia system is good and stable. The outcomes are expected....
COO
Loyalty, Value
We might evaluate products to replace Phreesia. There are other...
COO
Operations
As a customer, when we ask whether Phreesia can put together a...
COO
Product
Phreesia’s biggest strength is their referral management platform. It...
COO
Relationship, Product
I have a few recommendations for improvement for Phreesia. They try to...
Physician
Relationship, Operations, Value
Phreesia has not kept up with evolving functionalities and has become...