Patient Intake Management 2024
16 February 24
| Adam Cherrington and Spencer Snyder
Consumerism and patient-centric tools are an increasing focus in healthcare— previous KLAS research validated that patients’ top priority for patient engagement technology is the ability to schedule appointments and check in online. Patient intake management solutions offer such capabilities, among others, and can help improve patient engagement and satisfaction. These solutions experienced exponential growth during the COVID-19 pandemic , and they continue to be important as healthcare organizations work toward increased efficiency and cost savings. While all measured vendors have room to improve functionality (e.g., two-way patient texting, patient satisfaction surveys), this report validates the breadth and depth of patient intake management solutions, identifies the outcomes these solutions drive, and examines the respective merits of third-party and EHR solutions.
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COO
Loyalty, Value
We might evaluate products to replace Phreesia. There are other...
COO
Operations
As a customer, when we ask whether Phreesia can put together a...
COO
Product
Phreesia’s biggest strength is their referral management platform. It...
COO
Relationship, Product
I have a few recommendations for improvement for Phreesia. They try to...
Physician
Relationship, Operations, Value
Phreesia has not kept up with evolving functionalities and has become...
CEO/President
Relationship
Phreesia is pretty good from a support perspective. They have done a...
CFO
Loyalty, Product
We can't use Phreesia exclusively to remind patients that they have...
CFO
Culture, Value
At one point, we were told by Phreesia that surveys were free, but...
CFO
Relationship
When we make changes to Phreesia, the vendor does not tell us what...
CFO
Product
Phreesia hasn't really been able to help us with self-scheduling. They...