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Jacob Fulton
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KLAS Research Director - Jacob Fulton
 
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EvProductId = 57828
ProductId = 8985

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Average for Patient Intake Management ##.#
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Single Physician

The product does not have 15 surveys from facilities with 2-10 physicians, but has at least 15 when including surveys from single physician facilities.

Component

Solution that typically includes most but not all components that comprise a complete system or that serves only a subset of the market.

Limited market share

This solution does not have a sufficient number of live customers to qualify for a Best in KLAS ranking.

Not primary

Solution is not the vendor’s lead product in the category but may still be purchased.

Regional

Solution for which the majority of data comes from organizations located in the same, small geographical area.

Superseded

Legacy solutions or other solutions that are not generally marketed or whose marketing is superseded by another solution in the same category.

Emerging technology

Solution is new/emerging and has yet to meet standard data level qualifications. Designation will be removed once solution meets the qualifications.

Market Energy

This is an indication of the relative considerations of Market Energy within the shown products from the

Decision Insights KLAS Data

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  • n = total survey sample size
  • u = # of unique organizations surveyed
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Patient Experience Will Require More Than Just CAHPS
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Of all the areas in the ambulatory setting with the need to rapidly evolve due to COVID-19, patient intake certainly tops the list.
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Provider organizations’ efforts to improve the patient experience have typically relied on standardized, retrospective benchmarking data (predominantly from the CMS-regulated CAHPS survey). However, to really amplify the voice of the patient and meet the rising demands of healthcare consumerism, organizations also need customizable tools that allow them to respond to patient feedback in real time and quickly identify service-recovery options. This report examines the opportunity that exists for the industry to augment a CAHPS-centric approach with more customizable capabilities.
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Patient Intake Management 2020
10 November 20    |   Aaron Gleave and Alex McIntosh
Patient intake is a critical part of any ambulatory practice. In the era of COVID-19, technology solutions in this area have become more important than ever to help maintain social distancing protocols, screen patients for self-reported COVID-19 risk factors and symptoms, reduce patient/staff contact, and give patients a safe, convenient experience. Patient intake management solutions have continually evolved to meet organizations’ needs, with many new vendors gaining market share and more longstanding vendors expanding on the functionalities they offer.
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