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Phreesia Comments
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User Commentary
Manager
The vendor has a very extensive training library, but it isn't really very interactive. We had one...
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Manager
Phreesia is starting to nickel-and-dime. I didn't feel like that in the beginning, but it seems like...
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Manager
Phreesia is awesome. They were unbelievably on top of COVID-19. When the screening questions came...
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Manager
Phreesia is bringing problems to me before I even know that there are problems. Phreesia's support...
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Manager
I would tout Phreesia's solution for making the lives of the front desk people much better and for...
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Director
When Phreesia introduces a new product or part of their product, a lot of times they try to charge...
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Director
Phreesia doesn’t really do a lot of training. But I don’t think we need a ton. If we have new hires,...
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Director
The vendor is constantly trying to find additional services they can offer and additional ways they...
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Manager
We wanted to find a good way for patients to fill out all of their paperwork and help with our...
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Manager
Phreesia really helped by electronically sending the intake forms to patients so that they could...
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Manager
Working with the Phreesia team was just super easy. We had a lot of concerns, but that didn’t even...
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Manager
Phreesia is always coming out with a new technology offering but at an additional price. They are...
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Manager
Phreesia has always been very easy to contact, and I have my issues handled if there are any. The...
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Manager
During the pandemic, patients didn’t want to come into the office. We sent them a message to text us...
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Director
I don’t have any complaints with Phreesia. I really enjoy working with them. I like that they are...
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Director
Phreesia used to have downtime fairly often. At one point, they were having some issues, but things...
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Analyst/Coordinator
We absolutely love Phreesia. The system is definitely not going anywhere. We have kept Phreesia’s...
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Analyst/Coordinator
There is always a charge for everything, but usually, the charge is not very significant. We have a...
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Analyst/Coordinator
There are some functionalities in Phreesia’s system that I am still waiting for. When we send an...
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Analyst/Coordinator
Phreesia is quick at everything. When we make an enhancement request, they immediately start looking...
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Manager
I think my satisfaction with Phreesia will be higher a year from now. I have seen them trying to improve....
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Manager
We have been pretty happy with Phreesia because they bring new pieces out quite often. One piece is...
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Manager
The vendor has to be involved in a lot of the changes to the system. We are able to change things in...
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Director
Phreesia does a good job. We brought them in to change the face of our practice. Before Phreesia,...
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Director
We used to use another vendor to do all of our reminders and appointments, and we have since moved...
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Director
Phreesia's system integrates with our PM system. That is important because the system is cloud...
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Director
When patients get here now, if they do the previsit things, we just have a few questions to ask and...
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Director
We still have regular calls with Phreesia. They are available to us. We have an account manager, so...
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Director
When Phreesia first started selling the product, they said it was going to cost us very little...
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Director
Phreesia’s system has what it calls a sanity rule in that when we push our appointment data into our...
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Director
In terms of tangible outcomes and tracking things, Phreesia mostly does a pretty good job. We are...
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Director
We work with the Phreesia folks, and we tell them what questions to ask, what the prompts need to...
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Manager
Historically, we have had really good client success people assigned to us. For a short time, we had...
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Manager
I have been happy that Phreesia has just provided many of the things that we have really needed as a...
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Manager
Talking to our assigned person is great, but if we talk to Phreesia’s regular customer support, they...
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Manager
I really like that when we do an interview with Phreesia, the patient can do everything online, and...
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Manager
The one thing that I have really been pushing Phreesia to do is make a better population health...
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Manager
There are a lot of good things that Phreesia offers. Phreesia does our patient check-in and...
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Manager
There has been new functionality in the system, and Phreesia periodically does new updates. With...
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Manager
Our problem becomes the integration with our patient portal. There are some things that Phreesia...
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Manager
Phreesia is pretty attentive. I usually call in, and sometimes our issue is something they can fix...
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Manager
We are very pleased with Phreesia. Their customer support is excellent, and their innovation is very...
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Manager
Phreesia's software is very intuitive and easy to use. It is basically just point and click. It has...
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Manager
Our EMR vendor and Phreesia have worked together to really establish an efficient, seamless workflow....
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Manager
They have done a lot of very good things and have been freeing up our staff's time. Implementing...
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Manager
Phreesia interfaces with our EMR. Right now, patients don't check themselves in. Instead, they call...
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Manager
The vendor has great customer service. I have frequent meetings with them to go over what is and...
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Manager
We just added some screening tools to the system for a certain patient population. We have specific...
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Manager
With Phreesia, it costs money any time that we want to add in a little feature, like our...
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Director
We are incredibly unhappy with Phreesia. They are pretty stubborn about integration. They have...
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Director
When there is an outage, Phreesia is very responsive and communicative. Even when they learn about...
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Director
Phreesia's system has filled a hole with up-front collection and point-of-service collection because...
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CIO
I absolutely love Phreesia's system. It is a fantastic check-in solution that has streamlined...
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CEO/President
Phreesia's system is easy to use. The way it is designed and the look and feel are good. I like how...
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CEO/President
Phreesia has delivered on what they said the product was going to do. It is supposed to be a...
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Manager
Phreesia is just so proactive. They are constantly looking at the next thing they can make better....
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Manager
When Phreesia has a new product available, we pay per provider and per month if we take the product....
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Manager
We have a monthly meeting with Phreesia, and they go over the newest things and how those things are...
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Manager
Phreesia makes it easy to find training tools, and if I am looking for something specific, I can...
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Manager
When we have chosen the questions, sometimes we have struggled to get them to transfer over to our...
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Manager
I absolutely love Phreesia. They have been a huge asset. It is just so easy for us to work with our...
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Manager
Phreesia has been an amazing company to work with. They have been able to make needed changes based...
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Manager
Nobody picks up their phones anymore, so Phreesia enables us to send out text messages. Patients are...
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Manager
Phreesia arranges for training and retraining, and that is great. Phreesia will continue to enhance...
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Manager
Our main contact during the implementation was super awesome to work with. But once the...
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Manager
It would be really nice to have the capacity to build templates on our own. As the process stands,...
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Manager
The system has been a lifesaver during COVID-19. We haven’t opened our waiting rooms. Everyone has...
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Manager
The vendor could improve their price. It is a little high. There are advertisements at the end of...
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Director
The product works well as long as the interfaces are functional with our PM and EMR systems. It is...
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Nurse
Phreesia is always updating the questionnaires, especially with COVID-19. They come out with what...
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Nurse
I wish the Phreesia system integrated with other systems more. If someone has a same-day appointment...
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Nurse
The vendor did have some great specials during the COVID-19 crisis. They allowed us to update and...
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Nurse
I like the system for what we use it for. I know it can do a lot more, but we have had several calls...
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Manager
Phreesia is great. They are probably one of the best vendors that we have worked with for...
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Manager
The add-ons that Phreesia charges us for are understandable. I don't think that they nickel-and-dime...
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Manager
I could pick up the phone and talk to Phreesia's CEO and president at any time. The vendor also has...
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VP/Other Executive
Phreesia has been amazing during the pandemic. In just a few weeks, they completely revamped the...
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Manager
The vendor has been awesome. When COVID-19 started happening, they were on the ball. They had a...
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Manager
Our ability to collect co-pays increased significantly when we got the system. Our daily deposits...
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Manager
My only hang-up is that we have a specialty clinic, and the system is not able to differentiate...
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Manager
The vendor's training is good. They have videos and other things that we can watch to learn about anything....
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Analyst/Coordinator
Overall, my experience with Phreesia has been great. But when the solution was first implemented, we...
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VP/Other Executive
We use the Phreesia product in our clinic to verify patients' benefits, and they check in using the...
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VP/Other Executive
The vendor says they can deliver, but when we want to get certain things done, those things fall...
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VP/Other Executive
We haven't had many issues with the Phreesia system. It is pretty seamless from an end-user point of...
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VP/Other Executive
We pay Phreesia a percentage of collections, and I think the percentage is a little high, but we...
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Physician
We have been running into issues with the new-patient workflow in the system. If a patient is new...
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Director
The system definitely assists with patient efficiency on the front end, and our ability to have...
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Director
The system allows compliance with consents and different regulatory items. It makes everything a...
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Director
Phreesia's system has integration with the back office and clinical items, but it doesn’t have...
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CIO
Phreesia is part of our long-term plans, but the caveat is that the Phreesia consumer space is...
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CIO
I don't know whether there will be an end-to-end consumer solution, but Phreesia has been a partner...
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Manager
Phreesia came out with templates and other things to help us through the COVID-19 crisis. The...
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Manager
We really don't have that much contact with the executives. It only happens when we have issues. We...
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Analyst/Coordinator
Phreesia has a good model that is easy to expand based on their pricing. They take a percentage of...
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Analyst/Coordinator
Phreesia would definitely be a front-runner if we were in the market again. I don't have any...
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Analyst/Coordinator
Phreesia does well with training. We are currently going through some training for the new offerings...
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Analyst/Coordinator
We have some problems with the solution working as promoted, how things are launched, and how the...
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Analyst/Coordinator
Phreesia has advancements that they are already reaching out to us for. By next year, we should see...
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CIO
Phreesia is a really good company, and they have treated us very well. At the beginning of the...
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CIO
Phreesia’s tool has very much been a benefit. There is a series of preventative health...
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CIO
We still have areas that we need to work on with Phreesia. For example, when patients have checked...
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CIO
Phreesia's software is pretty expensive. My satisfaction with the product was lower in the past when...
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Analyst/Coordinator
What I like about Phreesia's system is that we have five products in one product. It is...
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Analyst/Coordinator
I am a huge fan of Phreesia. We had a super smooth implementation with videos to support their...
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Manager
In general, Phreesia was really proactive about the COVID-19 crisis. They implemented screening...
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Manager
Things have been wonderful with Phreesia. There are always hiccups and issues with technology. But...
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CEO/President
I would tell others that the vendor has supported us in trying to achieve new and better ways to...
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CEO/President
The vendor meets our expectations but doesn't quite exceed them. However, the vendor is getting...
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Manager
If the vendor could separate the billing by guarantor versus patient, that would change the game on...
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Manager
We run into challenges with the integration into the EMR. We can ask questions about the types of...
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Manager
Keeping Phreesia is kind of up in the air right now. We are looking at a different EMR, so that...
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Manager
The vendor's customer support is fantastic. The people are very responsive and very easy to work with....
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Manager
The ease of use is the vendor’s strength. We don’t have to log in to anything. Overall, our...
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Manager
There are a few areas that drive our ratings to be a little low. One area is clinical screening...
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Manager
The way Phreesia has reacted to the COVID-19 crisis has been an example of how adaptable Phreesia...
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Manager
From the get-go, Phreesia impressed us through the vetting, sales, contracting, and implementation...
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Manager
We have dramatically decreased our no-show rate with Phreesia's solution. Our specialty is most...
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Manager
For marketing reasons, it has been really great to have Phreesia. They have a health campaign...
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Manager
Our referrals platform within Phreesia's solution has been awesome. We are able to have physicians...
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Manager
I would like Phreesia to improve the training software on the website. It is not very user friendly....
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Manager
We have a fantastic client associate who is assigned to us. That person gets things done and...
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Manager
I think that Phreesia is the way of the future. I like it when users and patients come in and are...
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Manager
I have been blown away by the care that Phreesia has taken. They are truly invested in the success...
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Director
We haven't really had any upgrades, but my implementation specialist was amazing through the build...
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Director
The only bad parts of the training were from my own staff members not doing what they were supposed...
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Director
Phreesia's system is streamlining patient intake and the time that the patients have to spend doing...
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Director
I really don’t ever call Phreesia for support. I just do that through the support portal. They have...
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Director
Phreesia's system has so many analytics that we can do, from payments to interest scores to surveys....
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Director
Normally, patients have to write their names and phone numbers on the patient-intake paperwork. But...
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Director
The technology that we have is very unified and cohesive. The system asks patients whether their...
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Director
We now have fewer people sitting in the waiting room, and that is good during COVID-19 times so that...
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Director
One strength is the level of support that we get when we have an issue. The vendor has a support...
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Director
Phreesia is about creating functionality that we may not already have. They create new things for us...
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Director
Right now, nothing is missing from the platform. But things keep popping up, and the vendor creates...
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Director
The biggest area where the vendor exceeded expectations is telemedicine. They didn’t know they were...
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Director
The vendor actually created telehealth in real time and updated it based on practice feedback. All...
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Director
We have the provider messaging integrated all the way to the observation terms. The information that...
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Director
The most significant outcomes are up-front patient collections. We have collected more than we did...
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Director
An outcome that we have seen is patient satisfaction with the check-in process. Patients like being...
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Manager
In the beginning, Phreesia’s communication from the representative level was very good, and if we...
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Manager
Phreesia’s patient check-in process continues to go pretty well, reducing some of that time for us....
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Manager
Phreesia was quick to initiate new screenings for patients regarding COVID-19, but that seemed to be...
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Manager
Phreesia has lagged recently with services and upgrades. They were better 8–10 months ago.
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Manager
Phreesia has very few webinars that are informational; they are mostly sales webinars.
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Manager
Phreesia requires many steps to prepare a file for integrated transfer with our EMR. Likewise,...
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Manager
Phreesia has been slow to make helpful changes to create ease of use and has been much more anxious...
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Manager
We think Phreesia's executive involvement is poor because they change our representative all the...
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COO
We are not just a client to Phreesia. They treat us like we are a partner, and that is hugely...
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COO
Because Phreesia partners with us, they really go above and beyond. They try to meet whatever needs...
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COO
Phreesia offers provider messaging, and we use that. It has moderate adoption because some of our...
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COO
The number-one thing we have been able to achieve is we have been able to increase our collections...
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COO
Our Phreesia satisfaction scores are strictly geared toward how our patients feel about using...
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COO
The patient check-in process is Phreesia's biggest strength. They have all the areas covered and...
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COO
We had some struggles at the very beginning when we first went with Phreesia, but anything that we...
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COO
The chat feature is the one thing that I really wish Phreesia would expand on. To use the chat...
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COO
The system is easy to use, but for some of our elderly patients, Phreesia could condense or simplify...
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COO
The quality of Phreesia's support is fabulous. They are often reaching out to us about things that...
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COO
I am very outspoken, so I have had the privilege of speaking with a lot of the higher-level...
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COO
Phreesia is great at driving tangible outcomes. I feel really awkward saying Phreesia is fantastic...
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Manager
We went with Phreesia for one reason, which was the credit card processing. Phreesia has branched...
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Manager
The system is a credit card processor, so Phreesia is in the business to make a buck. We have been...
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Manager
We signed up with really nice people at Phreesia. I don't even know whether they are still there....
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Manager
I would say that Phreesia doesn't always keep their promises. For the most part, Phreesia does. The...
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Manager
Phreesia does well with their implementation services. We definitely recommend Phreesia all the time....
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Manager
We would certainly like to see the discrete data fields be more integrated with our EMR.
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Manager
Phreesia's support is lacking. There is a difference between the people who actually provide...
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Director
We have worked with the vendor for quite a few years, and we have really seen them evolve. The...
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Director
Our biggest pain point with the vendor is that anything new comes at a cost. Other than that, the...
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Director
We work with a couple of other vendors, but Phreesia had the quickest turnaround time for available...
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Director
We are using the vendor’s automated check-in feature, which allows patients to be able to complete...
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Director
The vendor’s executive involvement has been good. I have had a few representatives during my time,...
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Director
We are always progressing, and the vendor is always making improvements, enhancements, and changes....
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Director
A long time ago, I would have said that the vendor could improve their customer service and their...
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Director
I want to say that the vendor keeps all their promises, but they can’t deliver on everything. They...
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Manager
The system has been able to upload all of our telehealth schedules from another system and still...
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Manager
We are very satisfied with the system's ability to ask questions. The system asks all the questions...
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Manager
Quality of service is an area the vendor could work on a bit. We don’t really have a lot of...
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CIO
Phreesia has training available. We just call them if we need anything, so that is easy.
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CIO
Phreesia always seems to come up with really good additions to enhance their system. Sometimes they...
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Manager
The vendor does capture patient medical and social history, but we don’t really do a lot of the...
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Manager
The system talks to other systems all day, every day. There are no issues. If we do have an issue,...
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Manager
The system is easy to use. Regardless of whether my front desk staff or someone like me is on the...
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Manager
The vendor executives are awesome about being involved. I am constantly getting emails about when...
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CEO/President
There is still room for growth in the patient surveys in terms of patient engagement. That is an...
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CEO/President
Phreesia is an innovator. I am sure they are trying to work on things, but in terms of our patient...
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CEO/President
We have Phreesia’s telehealth intake solution. We were so excited about getting it. We really...
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CEO/President
One of the biggest outcomes is definitely the client experience. We have really improved that and...
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CEO/President
The solution has reduced the amount of paper that we utilize, and that has been really big for our...
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CEO/President
Phreesia has so many great tools. Those tools have helped us with our physician referrals that our...
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CEO/President
I could probably talk all day about Phreesia and how great their tools have been for our practice....
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Manager
Phreesia doesn’t overpromise. They are very transparent, and if we are asking for something and they...
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Manager
Phreesia's solution is integrating as well as it possibly can with the EHR we are using.
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Manager
Phreesia works very hard to provide us with what we ask for. There are some things on our list that...
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We have had in-person meetings with some of the Phreesia executives many times. Phreesia is very...
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I would definitely recommend Phreesia. I recently recommended them to an organization that was...
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