Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
I haven't had a problem with the system. It is easy to use. The solution has improved our ability to...
Login or Create an Account to see details.
The system is very valuable. I can illustrate the fact that Phreesia has improved our cash flow....
Login or Create an Account to see details.
I am interested in looking at Phreesia's self-scheduling functionality. I think that we will use it...
Login or Create an Account to see details.
The vendor was pretty cooperative with our integration. Our system integrated well with our EMR....
Login or Create an Account to see details.
Clients have to pay an additional amount to Phreesia so that ads won't pop up when a patient is...
Login or Create an Account to see details.
As long as clients pay attention to the blurbs on Phreesia's website and dashboard about things that...
Login or Create an Account to see details.
If users call Phreesia's support, the vendor will always respond and be helpful, even if the issue...
Login or Create an Account to see details.
We do recommend Phreesia, and over the years, we have recommended them to other people. Their system...
Login or Create an Account to see details.
We really like Phreesia. It has been a really good PM solution for us. The system is simple to use,...
Login or Create an Account to see details.
The support we get from Phreesia is very good, and the service is always fast. They help us right...
Login or Create an Account to see details.
As far as new technology goes, there is nothing really new from Phreesia. There haven't been too...
Login or Create an Account to see details.
Phreesia’s communication is actually pretty great because they have a representative that reaches...
Login or Create an Account to see details.
Sometimes when we start a project, we don't see so much of a return initially. But I think that the...
Login or Create an Account to see details.
Phreesia has some really valuable products and services. They have this thing called Phreesia Health...
Login or Create an Account to see details.
We have quite a bit of an obstacle when it comes to our integration and interface with the Phreesia...
Login or Create an Account to see details.
We have to ask the vendor whether there is going to be an extra charge before they tell us that...
Login or Create an Account to see details.
When it comes to training, Phreesia doesn't know what we would like to receive training on. I would...
Login or Create an Account to see details.
I don't think that our representative is empowered to do anything about any of our issues. When we...
Login or Create an Account to see details.
It would be easier for us to customize certain settings on the fly within the product instead of...
Login or Create an Account to see details.
Phreesia did a good job on our implementation with them, and they haven't made any major errors...
Login or Create an Account to see details.
It is pretty easy for our end users to learn how to use the system. They can train each other on it.
Login or Create an Account to see details.
We don't like the way that the system fails to integrate important clinical data into separate...
Login or Create an Account to see details.
We have had to add a lot of things to the solution, and all of those things have come with a cost.
Login or Create an Account to see details.
Phreesia has been great. They have offered a lot of things that have helped us with our business...
Login or Create an Account to see details.
The only issue that we have with the solution is that it has outages from time to time.
Login or Create an Account to see details.
I have recommended the product to others. I would tell others that if they get the system, they will...
Login or Create an Account to see details.
Phreesia is very accommodating and has always worked very well with us.
Login or Create an Account to see details.
Phreesia keeps their promises. They have always come through on what they have told us about the product....
Login or Create an Account to see details.
There is so much training from Phreesia. We don't even take advantage of some of it. But it is...
Login or Create an Account to see details.
We use Phreesia for its most basic functions. Whenever I hear about promotions from the vendor, it...
Login or Create an Account to see details.
The product helps us collect money, and it saves us from having to send out paper invoices. The...
Login or Create an Account to see details.
When we talk to Phreesia about any issues or concerns, they are quick to start working on those...
Login or Create an Account to see details.
Our current sales representative is awesome. That person works really well with us. They helped us...
Login or Create an Account to see details.
Phreesia doesn't always communicate with us about things. For example, when we get a new sales...
Login or Create an Account to see details.
I am very likely to recommend Phreesia to others. Phreesia collects money for the organization even...
Login or Create an Account to see details.
We are lucky that Phreesia interfaces directly with our EMR. Anything that is done in Phreesia feeds...
Login or Create an Account to see details.
There are some things about the solution's functionality that I wish were different. For example, I...
Login or Create an Account to see details.
The vendor is pretty good about upgrades and changes. They pushed out a bunch of things for us...
Login or Create an Account to see details.
We usually contact the vendor's support people over email, but if we have an urgent issue, then we...
Login or Create an Account to see details.
Phreesia keeps their promises most of the time. Phreesia is certainly friendly about trying, but...
Login or Create an Account to see details.
We can ask patients whatever questions we want using Phreesia's system. Not everything is integrated...
Login or Create an Account to see details.
I don't know whether I would purchase Phreesia's system again. Their competitor's product is...
Login or Create an Account to see details.
Phreesia's system does a lot for our practice. It integrates with our EHR system. As far as I am...
Login or Create an Account to see details.
Phreesia's responsiveness and quality of support are excellent. I regard Phreesia as an actual...
Login or Create an Account to see details.
I would love for Phreesia's system to become the single patient engagement platform for our...
Login or Create an Account to see details.
The percentage that Phreesia charges on credit card transactions is pretty high, especially if the...
Login or Create an Account to see details.
I don't have any ongoing training from the vendor. They were pretty proficient with training. When...
Login or Create an Account to see details.
I have a vendor representative who calls and talks to us regularly. We haven't really had vendor...
Login or Create an Account to see details.
I spend quite a bit on the system. The vendor's fees are so high.
Login or Create an Account to see details.
I really like Phreesia. I was surprised by how well it works for patient collections. Most of our...
Login or Create an Account to see details.
Phreesia allows us to customize time frames for patients to pay their bills. If a patient needs to...
Login or Create an Account to see details.
I wish that we had a little more flexibility in Phreesia. We have to alter our workflows to work...
Login or Create an Account to see details.
Our experience with Phreesia has been excellent. The system was the best investment that we ever...
Login or Create an Account to see details.
If we have an issue, then the vendor will take care of it immediately. They always let us know when...
Login or Create an Account to see details.
Our new EMR is capable of handling in-house payment plans without extra plug-in software. There...
Login or Create an Account to see details.
The product has a lot to offer because it can push out appointment reminders, check eligibility...
Login or Create an Account to see details.
There were a lot of growing pains until the vendor started developing some wider shoulders. Now, the...
Login or Create an Account to see details.
Phreesia is working on all the right things. The vendor has put a lot of work into the system, but...
Login or Create an Account to see details.
Over the years, Phreesia has certainly developed their tools, and they have proposed various...
Login or Create an Account to see details.
I like Phreesia because they are very responsive. They are very quick to customize and work with us...
Login or Create an Account to see details.
The drawback to Phreesia's system is that there is so much customizability that the data...
Login or Create an Account to see details.
In the very beginning, Phreesia's system was very high maintenance. Now that we have had the system...
Login or Create an Account to see details.
The system has been really great for us. It has helped us cut down some of our administrative work,...
Login or Create an Account to see details.
We have regular meetings with the vendor to give feedback. We are constantly giving feedback, and...
Login or Create an Account to see details.
The vendor is really good about being proactive versus reactive to upcoming things, even with...
Login or Create an Account to see details.
There are still some integrations I would like to see in the product. I know the vendor is working...
Login or Create an Account to see details.
We still have some processes in the background that our admin team has to do. When we are looking at...
Login or Create an Account to see details.
The product could be improved in terms of integration. Right now, there is only one-way...
Login or Create an Account to see details.
Phreesia's system is easy to use for any user, regardless of whether they are computer savvy. It is...
Login or Create an Account to see details.
We feel like Phreesia has grown a lot over the years. We have been with the vendor since they only...
Login or Create an Account to see details.
The vendor's response time isn't as good as it used to be. Phreesia has continued to grow out their...
Login or Create an Account to see details.
Phreesia’s ability to automatically ask patients questions has been pretty good. The product is...
Login or Create an Account to see details.
The product’s biggest strength is that it eliminates front desk time spent on the tedious paperwork...
Login or Create an Account to see details.
The implementation process was extremely easy. The vendor walked us through the entire process. They...
Login or Create an Account to see details.
There is always someone at Phreesia that is available to speak with us when there is an urgent...
Login or Create an Account to see details.
Phreesia's product is a multifaceted platform that can be used for all types of medicine. I see the...
Login or Create an Account to see details.
We are extremely satisfied with the product. It has decreased our check-in time from about 15 to 30...
Login or Create an Account to see details.
Phreesia claimed that they had the functionality for clinical intake, but they didn't really have...
Login or Create an Account to see details.
We have been using Phreesia, and it is working pretty well. It helps our front desk make sure all...
Login or Create an Account to see details.
Nothing is really automatic. Everything has to be set up and tested ahead of time. Once the system...
Login or Create an Account to see details.
We are looking to see whether there is a better system. We are always looking for something with...
Login or Create an Account to see details.
When we want to incorporate new forms into the system or send out electronic forms, I believe the...
Login or Create an Account to see details.
We use Phreesia's system to send links for our telehealth visits, and that seems to work pretty...
Login or Create an Account to see details.
The self-scheduling feature in the system is amazing. That feature can manage the thousands of...
Login or Create an Account to see details.
We would love Phreesia to offer some sort of portal integration because then the system would be our...
Login or Create an Account to see details.
The executives and other people we work with at Phreesia are amazing. I have biweekly calls, and I...
Login or Create an Account to see details.
We love Phreesia, and we can’t wait to see what the future has in store. Any time they roll out...
Login or Create an Account to see details.
Our EMR vendor offers a lot of the functionality that Phreesia's system has, such as appointment...
Login or Create an Account to see details.
One great outcome of the system is that it increased our payments. We can let patients know about...
Login or Create an Account to see details.
I would absolutely buy Phreesia's system again. It is worth every penny. We love Phreesia. We needed...
Login or Create an Account to see details.
Phreesia's system was especially helpful during the pandemic. Patients had been calling into the...
Login or Create an Account to see details.
Phreesia's system is great from an integration perspective. It is fully integrated with our EMR, and...
Login or Create an Account to see details.
Phreesia is on top of the ever-changing COVID-19 world we live in. They recently introduced a mobile...
Login or Create an Account to see details.
The upgrades are very seamless. They often happen in the background, and we come in the next day to...
Login or Create an Account to see details.
With Phreesia, we have had some recent struggles because there has seemed to be some turnover with...
Login or Create an Account to see details.
Phreesia's whole bread and butter is integration with practice management and EHR vendors, but we...
Login or Create an Account to see details.
From a patient perspective, patients seem to really be able to navigate the system well, whether...
Login or Create an Account to see details.
We are definitely moving away from using the tablets. We have never had the kiosks. Obviously, in...
Login or Create an Account to see details.
Our satisfaction with Phreesia's system will probably increase in a year. We have seen a lot of the...
Login or Create an Account to see details.
In all the time I have worked at my organization, I don’t think we have interacted with another...
Login or Create an Account to see details.
Phreesia has some opportunities for some improvement. They could improve their ability to capture or...
Login or Create an Account to see details.
Phreesia is very transparent. When there was an issue, they tell us about it and what they are doing...
Login or Create an Account to see details.
The only reason I could see us leaving Phreesia would be to go to our EMR vendor. We would do that...
Login or Create an Account to see details.
We have been with Phreesia for years, and we still have regular touchpoints and status calls with...
Login or Create an Account to see details.
There are places where Phreesia's existing integration options are a bit lacking and aren't as...
Login or Create an Account to see details.
I would buy this system again. There were some quirky things that happened, but the vendor was...
Login or Create an Account to see details.
We were on a subscription model with the vendor, and for the most part, they kept to that. There...
Login or Create an Account to see details.
The vendor was very proactive, especially during the COVID-19 pandemic. They came out rapidly with...
Login or Create an Account to see details.
The system pays for itself in every aspect. In a few months, the entire year of payments is paid for....
Login or Create an Account to see details.
Phreesia's system is easy to function and manage. We have been blown away by the system's...
Login or Create an Account to see details.
In Phreesia's system, it would be very nice to be able to text patients that have appointments. We...
Login or Create an Account to see details.
In the beginning, Phreesia was super great. But then we were transferred to a new team, and they are...
Login or Create an Account to see details.
We use Phreesia on the front end to do registration. Also, the system collects co-payments up front...
Login or Create an Account to see details.
Phreesia has come a long way. Initially, their service wasn’t the best, but they have gotten much...
Login or Create an Account to see details.
We collect information up front, but not everything interfaces immediately directly into our EMR....
Login or Create an Account to see details.
Phreesia's system works great. One of the newest features that have been great is the patient chat...
Login or Create an Account to see details.
Phreesia's system is the best thing ever. We were shocked at how many patients just paid their bills...
Login or Create an Account to see details.
We have an actual client support person with Phreesia who has been responsive anytime we have needed...
Login or Create an Account to see details.
We implemented a quick automatic flow process, and that means that the patients that have registered...
Login or Create an Account to see details.
The one thing the system doesn't do well is attaching our insurance referrals. That is one area that...
Login or Create an Account to see details.
We went with Phreesia's system for our online check-in tool. It was one of the top choices in the...
Login or Create an Account to see details.
The beginning implementation was crazy, but we adapted pretty quickly. Phreesia worked with us...
Login or Create an Account to see details.
There is a check-in message for every appointment, and patients don't like to get it multiple times,...
Login or Create an Account to see details.
The system sends texts and emails, and it is great if patients open them. Phreesia's system has...
Login or Create an Account to see details.
I can't say that we are where we want to be yet. As far as patient engagement goes, there are some...
Login or Create an Account to see details.
We have manipulated and modified our workflows that the patients receive a lot. I wish that we had...
Login or Create an Account to see details.
Phreesia would be really good with support. We struggled in the beginning, and Phreesia was...
Login or Create an Account to see details.
We can ask any questions we want. There have been a couple of things where we have wanted...
Login or Create an Account to see details.
I feel like Phreesia has a revolving door with their representatives. It would be nice to have just...
Login or Create an Account to see details.
Overall, Phreesia is a wonderful product. The vendor's people are all very kind and eager, but they...
Login or Create an Account to see details.
Phreesia seems to have a lot of turnover. Sometimes, we aren't sure who our main contact is because...
Login or Create an Account to see details.
We did a trial on one of Phreesia's new products. We weren't really given any form of insight or a...
Login or Create an Account to see details.
I love the solution. I can't say enough about it.
Login or Create an Account to see details.
Phreesia's online support is horrible. I don't receive return calls from them at all. With other...
Login or Create an Account to see details.
We have tracked the solution over the years enough to know that it works and that it is logically...
Login or Create an Account to see details.
The system is great because it helps us collect patient co-pays up front. The solution also helps to...
Login or Create an Account to see details.
We are excited about another product that Phreesia just bought. They are putting two of our favorite...
Login or Create an Account to see details.
Phreesia charges for things that I have added on, and they tell me about those charges ahead of time....
Login or Create an Account to see details.
We love and adore Phreesia. Part of the reason we chose a new product in a different area was that...
Login or Create an Account to see details.
I can ask Phreesia to do something totally outside the box, and they are pretty good about coming up...
Login or Create an Account to see details.
Phreesia’s training is fantastic. I don't think I have ever been through such good training. Our...
Login or Create an Account to see details.
Overall, Phreesia has worked well. There are some things that the vendor has needed to address for...
Login or Create an Account to see details.
When Phreesia does its automatic check-in for a patient, it doesn't always check the patient into...
Login or Create an Account to see details.
It can sometimes take the vendor a while to get to something, but they eventually get to it.
Login or Create an Account to see details.
Phreesia doesn't nickel-and-dime us, but their surveys cost extra. They send out surveys like...
Login or Create an Account to see details.
Phreesia's training portal is a little cumbersome. Anyone who has ever worked in the medical field...
Login or Create an Account to see details.
Phreesia is useable. It is certainly better than all of our employees having to call patients to...
Login or Create an Account to see details.
Phreesia is a great vendor to work with. Their patient intake management solution is great. We are...
Login or Create an Account to see details.
Phreesia is a great company. Our go-live was as seamless as it could have been. The implementation...
Login or Create an Account to see details.
Phreesia was super helpful during the COVID-19 crisis. They had a COVID-19 triage questionnaire, and...
Login or Create an Account to see details.
The vendor has a very extensive training library, but it isn't really very interactive. We had one...
Login or Create an Account to see details.
Phreesia is starting to nickel-and-dime. I didn't feel like that in the beginning, but it seems like...
Login or Create an Account to see details.
Phreesia is awesome. They were unbelievably on top of COVID-19. When the screening questions came...
Login or Create an Account to see details.
Phreesia is bringing problems to me before I even know that there are problems. Phreesia's support...
Login or Create an Account to see details.
I would tout Phreesia's solution for making the lives of the front desk people much better and for...
Login or Create an Account to see details.
When Phreesia introduces a new product or part of their product, a lot of times they try to charge...
Login or Create an Account to see details.
Phreesia doesn’t really do a lot of training. But I don’t think we need a ton. If we have new hires,...
Login or Create an Account to see details.
The vendor is constantly trying to find additional services they can offer and additional ways they...
Login or Create an Account to see details.
We wanted to find a good way for patients to fill out all of their paperwork and help with our...
Login or Create an Account to see details.
Phreesia really helped by electronically sending the intake forms to patients so that they could...
Login or Create an Account to see details.
Working with the Phreesia team was just super easy. We had a lot of concerns, but that didn’t even...
Login or Create an Account to see details.
Phreesia is always coming out with a new technology offering but at an additional price. They are...
Login or Create an Account to see details.
Phreesia has always been very easy to contact, and I have my issues handled if there are any. The...
Login or Create an Account to see details.
During the pandemic, patients didn’t want to come into the office. We sent them a message to text us...
Login or Create an Account to see details.
I don’t have any complaints with Phreesia. I really enjoy working with them. I like that they are...
Login or Create an Account to see details.
Phreesia used to have downtime fairly often. At one point, they were having some issues, but things...
Login or Create an Account to see details.
We absolutely love Phreesia. The system is definitely not going anywhere. We have kept Phreesia’s...
Login or Create an Account to see details.
There is always a charge for everything, but usually, the charge is not very significant. We have a...
Login or Create an Account to see details.
There are some functionalities in Phreesia’s system that I am still waiting for. When we send an...
Login or Create an Account to see details.
Phreesia is quick at everything. When we make an enhancement request, they immediately start looking...
Login or Create an Account to see details.
I think my satisfaction with Phreesia will be higher a year from now. I have seen them trying to improve....
Login or Create an Account to see details.
We have been pretty happy with Phreesia because they bring new pieces out quite often. One piece is...
Login or Create an Account to see details.
The vendor has to be involved in a lot of the changes to the system. We are able to change things in...
Login or Create an Account to see details.
Phreesia does a good job. We brought them in to change the face of our practice. Before Phreesia,...
Login or Create an Account to see details.
We used to use another vendor to do all of our reminders and appointments, and we have since moved...
Login or Create an Account to see details.
Phreesia's system integrates with our PM system. That is important because the system is cloud...
Login or Create an Account to see details.
When patients get here now, if they do the previsit things, we just have a few questions to ask and...
Login or Create an Account to see details.
We still have regular calls with Phreesia. They are available to us. We have an account manager, so...
Login or Create an Account to see details.
When Phreesia first started selling the product, they said it was going to cost us very little...
Login or Create an Account to see details.
Phreesia’s system has what it calls a sanity rule in that when we push our appointment data into our...
Login or Create an Account to see details.
In terms of tangible outcomes and tracking things, Phreesia mostly does a pretty good job. We are...
Login or Create an Account to see details.
We work with the Phreesia folks, and we tell them what questions to ask, what the prompts need to...
Login or Create an Account to see details.
Historically, we have had really good client success people assigned to us. For a short time, we had...
Login or Create an Account to see details.
I have been happy that Phreesia has just provided many of the things that we have really needed as a...
Login or Create an Account to see details.
Talking to our assigned person is great, but if we talk to Phreesia’s regular customer support, they...
Login or Create an Account to see details.
I really like that when we do an interview with Phreesia, the patient can do everything online, and...
Login or Create an Account to see details.
The one thing that I have really been pushing Phreesia to do is make a better population health...
Login or Create an Account to see details.
There are a lot of good things that Phreesia offers. Phreesia does our patient check-in and...
Login or Create an Account to see details.
There has been new functionality in the system, and Phreesia periodically does new updates. With...
Login or Create an Account to see details.
Our problem becomes the integration with our patient portal. There are some things that Phreesia...
Login or Create an Account to see details.
Phreesia is pretty attentive. I usually call in, and sometimes our issue is something they can fix...
Login or Create an Account to see details.
We are very pleased with Phreesia. Their customer support is excellent, and their innovation is very...
Login or Create an Account to see details.
Phreesia's software is very intuitive and easy to use. It is basically just point and click. It has...
Login or Create an Account to see details.
Our EMR vendor and Phreesia have worked together to really establish an efficient, seamless workflow....
Login or Create an Account to see details.
They have done a lot of very good things and have been freeing up our staff's time. Implementing...
Login or Create an Account to see details.
Phreesia interfaces with our EMR. Right now, patients don't check themselves in. Instead, they call...
Login or Create an Account to see details.
The vendor has great customer service. I have frequent meetings with them to go over what is and...
Login or Create an Account to see details.
We just added some screening tools to the system for a certain patient population. We have specific...
Login or Create an Account to see details.
With Phreesia, it costs money any time that we want to add in a little feature, like our...
Login or Create an Account to see details.
We are incredibly unhappy with Phreesia. They are pretty stubborn about integration. They have...
Login or Create an Account to see details.
When there is an outage, Phreesia is very responsive and communicative. Even when they learn about...
Login or Create an Account to see details.
Phreesia's system has filled a hole with up-front collection and point-of-service collection because...
Login or Create an Account to see details.
I absolutely love Phreesia's system. It is a fantastic check-in solution that has streamlined...
Login or Create an Account to see details.
Phreesia's system is easy to use. The way it is designed and the look and feel are good. I like how...
Login or Create an Account to see details.
Phreesia has delivered on what they said the product was going to do. It is supposed to be a...
Login or Create an Account to see details.
Phreesia is just so proactive. They are constantly looking at the next thing they can make better....
Login or Create an Account to see details.
When Phreesia has a new product available, we pay per provider and per month if we take the product....
Login or Create an Account to see details.
We have a monthly meeting with Phreesia, and they go over the newest things and how those things are...
Login or Create an Account to see details.
Phreesia makes it easy to find training tools, and if I am looking for something specific, I can...
Login or Create an Account to see details.
When we have chosen the questions, sometimes we have struggled to get them to transfer over to our...
Login or Create an Account to see details.
I absolutely love Phreesia. They have been a huge asset. It is just so easy for us to work with our...
Login or Create an Account to see details.
Featured Reports
Preferences