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Phreesia Comments
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User Commentary
Manager
Phreesia has been an amazing company to work with. They have been able to make needed changes based...
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Manager
Nobody picks up their phones anymore, so Phreesia enables us to send out text messages. Patients are...
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Manager
Phreesia arranges for training and retraining, and that is great. Phreesia will continue to enhance...
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Manager
Our main contact during the implementation was super awesome to work with. But once the...
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Manager
It would be really nice to have the capacity to build templates on our own. As the process stands,...
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Manager
The system has been a lifesaver during COVID-19. We haven’t opened our waiting rooms. Everyone has...
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Manager
The vendor could improve their price. It is a little high. There are advertisements at the end of...
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Director
The product works well as long as the interfaces are functional with our PM and EMR systems. It is...
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Nurse
Phreesia is always updating the questionnaires, especially with COVID-19. They come out with what...
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Nurse
I wish the Phreesia system integrated with other systems more. If someone has a same-day appointment...
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Nurse
The vendor did have some great specials during the COVID-19 crisis. They allowed us to update and...
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Nurse
I like the system for what we use it for. I know it can do a lot more, but we have had several calls...
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Manager
Phreesia is great. They are probably one of the best vendors that we have worked with for...
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Manager
The add-ons that Phreesia charges us for are understandable. I don't think that they nickel-and-dime...
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Manager
I could pick up the phone and talk to Phreesia's CEO and president at any time. The vendor also has...
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VP/Other Executive
Phreesia has been amazing during the pandemic. In just a few weeks, they completely revamped the...
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Manager
The vendor has been awesome. When COVID-19 started happening, they were on the ball. They had a...
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Manager
Our ability to collect co-pays increased significantly when we got the system. Our daily deposits...
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Manager
My only hang-up is that we have a specialty clinic, and the system is not able to differentiate...
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Manager
The vendor's training is good. They have videos and other things that we can watch to learn about anything....
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Analyst/Coordinator
Overall, my experience with Phreesia has been great. But when the solution was first implemented, we...
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VP/Other Executive
We use the Phreesia product in our clinic to verify patients' benefits, and they check in using the...
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VP/Other Executive
The vendor says they can deliver, but when we want to get certain things done, those things fall...
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VP/Other Executive
We haven't had many issues with the Phreesia system. It is pretty seamless from an end-user point of...
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VP/Other Executive
We pay Phreesia a percentage of collections, and I think the percentage is a little high, but we...
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Physician
We have been running into issues with the new-patient workflow in the system. If a patient is new...
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Director
The system definitely assists with patient efficiency on the front end, and our ability to have...
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Director
The system allows compliance with consents and different regulatory items. It makes everything a...
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Director
Phreesia's system has integration with the back office and clinical items, but it doesn’t have...
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CIO
Phreesia is part of our long-term plans, but the caveat is that the Phreesia consumer space is...
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CIO
I don't know whether there will be an end-to-end consumer solution, but Phreesia has been a partner...
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Manager
Phreesia came out with templates and other things to help us through the COVID-19 crisis. The...
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Manager
We really don't have that much contact with the executives. It only happens when we have issues. We...
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Analyst/Coordinator
Phreesia has a good model that is easy to expand based on their pricing. They take a percentage of...
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Analyst/Coordinator
Phreesia would definitely be a front-runner if we were in the market again. I don't have any...
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Analyst/Coordinator
Phreesia does well with training. We are currently going through some training for the new offerings...
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Analyst/Coordinator
We have some problems with the solution working as promoted, how things are launched, and how the...
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Analyst/Coordinator
Phreesia has advancements that they are already reaching out to us for. By next year, we should see...
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CIO
Phreesia is a really good company, and they have treated us very well. At the beginning of the...
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CIO
Phreesia’s tool has very much been a benefit. There is a series of preventative health...
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CIO
We still have areas that we need to work on with Phreesia. For example, when patients have checked...
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CIO
Phreesia's software is pretty expensive. My satisfaction with the product was lower in the past when...
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Analyst/Coordinator
What I like about Phreesia's system is that we have five products in one product. It is...
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Analyst/Coordinator
I am a huge fan of Phreesia. We had a super smooth implementation with videos to support their...
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Manager
In general, Phreesia was really proactive about the COVID-19 crisis. They implemented screening...
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Manager
Things have been wonderful with Phreesia. There are always hiccups and issues with technology. But...
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CEO/President
I would tell others that the vendor has supported us in trying to achieve new and better ways to...
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CEO/President
The vendor meets our expectations but doesn't quite exceed them. However, the vendor is getting...
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Manager
If the vendor could separate the billing by guarantor versus patient, that would change the game on...
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Manager
We run into challenges with the integration into the EMR. We can ask questions about the types of...
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Manager
Keeping Phreesia is kind of up in the air right now. We are looking at a different EMR, so that...
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Manager
The vendor's customer support is fantastic. The people are very responsive and very easy to work with....
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Manager
The ease of use is the vendor’s strength. We don’t have to log in to anything. Overall, our...
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Manager
There are a few areas that drive our ratings to be a little low. One area is clinical screening...
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Manager
The way Phreesia has reacted to the COVID-19 crisis has been an example of how adaptable Phreesia...
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Manager
From the get-go, Phreesia impressed us through the vetting, sales, contracting, and implementation...
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Manager
We have dramatically decreased our no-show rate with Phreesia's solution. Our specialty is most...
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Manager
For marketing reasons, it has been really great to have Phreesia. They have a health campaign...
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Manager
Our referrals platform within Phreesia's solution has been awesome. We are able to have physicians...
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Manager
I would like Phreesia to improve the training software on the website. It is not very user friendly....
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Manager
We have a fantastic client associate who is assigned to us. That person gets things done and...
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Manager
I think that Phreesia is the way of the future. I like it when users and patients come in and are...
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Manager
I have been blown away by the care that Phreesia has taken. They are truly invested in the success...
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Director
We haven't really had any upgrades, but my implementation specialist was amazing through the build...
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Director
The only bad parts of the training were from my own staff members not doing what they were supposed...
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Director
Phreesia's system is streamlining patient intake and the time that the patients have to spend doing...
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Director
I really don’t ever call Phreesia for support. I just do that through the support portal. They have...
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Director
Phreesia's system has so many analytics that we can do, from payments to interest scores to surveys....
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Director
Normally, patients have to write their names and phone numbers on the patient-intake paperwork. But...
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Director
The technology that we have is very unified and cohesive. The system asks patients whether their...
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Director
We now have fewer people sitting in the waiting room, and that is good during COVID-19 times so that...
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Director
One strength is the level of support that we get when we have an issue. The vendor has a support...
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Director
Phreesia is about creating functionality that we may not already have. They create new things for us...
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Director
Right now, nothing is missing from the platform. But things keep popping up, and the vendor creates...
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Director
The biggest area where the vendor exceeded expectations is telemedicine. They didn’t know they were...
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Director
The vendor actually created telehealth in real time and updated it based on practice feedback. All...
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Director
We have the provider messaging integrated all the way to the observation terms. The information that...
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Director
The most significant outcomes are up-front patient collections. We have collected more than we did...
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Director
An outcome that we have seen is patient satisfaction with the check-in process. Patients like being...
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Manager
In the beginning, Phreesia’s communication from the representative level was very good, and if we...
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Manager
Phreesia’s patient check-in process continues to go pretty well, reducing some of that time for us....
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Manager
Phreesia was quick to initiate new screenings for patients regarding COVID-19, but that seemed to be...
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Manager
Phreesia has lagged recently with services and upgrades. They were better 8–10 months ago.
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Manager
Phreesia has very few webinars that are informational; they are mostly sales webinars.
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Manager
Phreesia requires many steps to prepare a file for integrated transfer with our EMR. Likewise,...
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Manager
Phreesia has been slow to make helpful changes to create ease of use and has been much more anxious...
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Manager
We think Phreesia's executive involvement is poor because they change our representative all the...
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COO
We are not just a client to Phreesia. They treat us like we are a partner, and that is hugely...
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COO
Because Phreesia partners with us, they really go above and beyond. They try to meet whatever needs...
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COO
Phreesia offers provider messaging, and we use that. It has moderate adoption because some of our...
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COO
The number-one thing we have been able to achieve is we have been able to increase our collections...
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COO
Our Phreesia satisfaction scores are strictly geared toward how our patients feel about using...
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COO
The patient check-in process is Phreesia's biggest strength. They have all the areas covered and...
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COO
We had some struggles at the very beginning when we first went with Phreesia, but anything that we...
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COO
The chat feature is the one thing that I really wish Phreesia would expand on. To use the chat...
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COO
The system is easy to use, but for some of our elderly patients, Phreesia could condense or simplify...
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COO
The quality of Phreesia's support is fabulous. They are often reaching out to us about things that...
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COO
I am very outspoken, so I have had the privilege of speaking with a lot of the higher-level...
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COO
Phreesia is great at driving tangible outcomes. I feel really awkward saying Phreesia is fantastic...
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Manager
We went with Phreesia for one reason, which was the credit card processing. Phreesia has branched...
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Manager
The system is a credit card processor, so Phreesia is in the business to make a buck. We have been...
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Manager
We signed up with really nice people at Phreesia. I don't even know whether they are still there....
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Manager
I would say that Phreesia doesn't always keep their promises. For the most part, Phreesia does. The...
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Manager
Phreesia does well with their implementation services. We definitely recommend Phreesia all the time....
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Manager
We would certainly like to see the discrete data fields be more integrated with our EMR.
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Manager
Phreesia's support is lacking. There is a difference between the people who actually provide...
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Director
We have worked with the vendor for quite a few years, and we have really seen them evolve. The...
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Director
Our biggest pain point with the vendor is that anything new comes at a cost. Other than that, the...
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Director
We work with a couple of other vendors, but Phreesia had the quickest turnaround time for available...
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Director
We are using the vendor’s automated check-in feature, which allows patients to be able to complete...
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Director
The vendor’s executive involvement has been good. I have had a few representatives during my time,...
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Director
We are always progressing, and the vendor is always making improvements, enhancements, and changes....
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Director
A long time ago, I would have said that the vendor could improve their customer service and their...
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Director
I want to say that the vendor keeps all their promises, but they can’t deliver on everything. They...
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Manager
The system has been able to upload all of our telehealth schedules from another system and still...
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Manager
We are very satisfied with the system's ability to ask questions. The system asks all the questions...
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Manager
Quality of service is an area the vendor could work on a bit. We don’t really have a lot of...
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CIO
Phreesia has training available. We just call them if we need anything, so that is easy.
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CIO
Phreesia always seems to come up with really good additions to enhance their system. Sometimes they...
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Manager
The vendor does capture patient medical and social history, but we don’t really do a lot of the...
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Manager
The system talks to other systems all day, every day. There are no issues. If we do have an issue,...
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Manager
The system is easy to use. Regardless of whether my front desk staff or someone like me is on the...
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Manager
The vendor executives are awesome about being involved. I am constantly getting emails about when...
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CEO/President
There is still room for growth in the patient surveys in terms of patient engagement. That is an...
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CEO/President
Phreesia is an innovator. I am sure they are trying to work on things, but in terms of our patient...
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CEO/President
We have Phreesia’s telehealth intake solution. We were so excited about getting it. We really...
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CEO/President
One of the biggest outcomes is definitely the client experience. We have really improved that and...
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CEO/President
The solution has reduced the amount of paper that we utilize, and that has been really big for our...
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CEO/President
Phreesia has so many great tools. Those tools have helped us with our physician referrals that our...
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CEO/President
I could probably talk all day about Phreesia and how great their tools have been for our practice....
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Manager
Phreesia doesn’t overpromise. They are very transparent, and if we are asking for something and they...
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Manager
Phreesia's solution is integrating as well as it possibly can with the EHR we are using.
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Manager
Phreesia works very hard to provide us with what we ask for. There are some things on our list that...
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Manager
We have had in-person meetings with some of the Phreesia executives many times. Phreesia is very...
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Manager
I would definitely recommend Phreesia. I recently recommended them to an organization that was...
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CEO/President
Patients can pay their co-pay from home when they get the previsit message a few days before their...
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CEO/President
Phreesia does great on the software side, but they don't understand the practicalities of how the...
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CEO/President
I don't think Phreesia could have done any better with their response to COVID-19. None of us knew...
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CEO/President
The solution is really pricey, and that is a bit of a gripe of ours.
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CEO/President
The upgrades aren't always great. We didn't have a great experience with our telemedicine solution....
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CEO/President
Training is nonexistent. Until I complain a little bit, I don't really get training. I have started...
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CEO/President
I don't love the ease of use. The issue isn't that the system is hard to use, but there are things...
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CEO/President
The only time that I have talked to an executive has been when we had a really big mess. I haven't...
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CEO/President
I like the Phreesia product. It interfaces with our EMR. But it is only as good as the information...
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CEO/President
Overall, Phreesia is good. I would buy the product again. But Phreesia needs to do a better job of...
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CEO/President
Phreesia has been excellent. They are innovative and stay on top of things. They are constantly...
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CEO/President
There has been a real weakness with the reports. Phreesia has a lot of new reports, but they don't...
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CEO/President
Overall, the Phreesia system is superb, but the support is only as good as the person who is helping...
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CTO
Phreesia has been great during the COVID-19 crisis. They have enabled us to text patients directly...
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CTO
Phreesia definitely has a reliable platform that our people can access. We have only had one or two...
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CTO
Phreesia used to be very email based for a lot of things, and email is almost as useless as faxing...
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Manager
I think of Phreesia as a partner. My experience with them is wholly positive. They are a good...
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Manager
I am using Phreesia a lot during the pandemic because they put so much thought into their new...
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Director
There are always glitches here and there. The glitches may not be related to Phreesia's system so...
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Manager
The vendor has been really good and very supportive during the COVID-19 crisis.
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Manager
Compared to the average of our experiences, the majority of what Phreesia does is great. I would...
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Manager
Our satisfaction with Phreesia went down from previous years. The new onboarding and clinical...
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Manager
We had a poor implementation with one clinic which ended up barely functioning with electronic...
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Director
In terms of efficiency with the preregistration, it takes less time for staff to get patients in and...
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Director
We have had a good experience with Phreesia. The implementation went fairly smoothly. Phreesia has...
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Director
The only issue we have is that the data in the forms doesn't integrate with the patient health...
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Manager
Phreesia doesn’t have any upgrades. They just have things that we can add on. I give the overall...
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Manager
The biggest outcomes that we noticed from using the system is the patient payments. They have...
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Manager
The system has helped in verifying demographics. The system is efficient. The patients sometimes get...
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Manager
It would take a lot for Phreesia to get any upper-level people on an issue.
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VP/Other Executive
Phreesia has been phenomenal through COVID-19. They had patient self-service scheduling, and when...
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VP/Other Executive
I have a lot of needs, and there are things that I want Phreesia to do that they don’t do yet. That...
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VP/Other Executive
Phreesia is very proactive. One of their leaders calls me and bounces ideas off of me.
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Analyst/Coordinator
Phreesia is one of my favorite companies that we work with. They helped us build a patient...
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Director
We have implemented Phreesia’s tool in most of our markets. Our experience with Phreesia is...
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Director
Phreesia provides very detailed ROIs for their products. That has made it easier for us to show why...
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CIO
Telehealth is one of the main reasons we chose to partner with Phreesia in the first place. Knowing...
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CIO
I have been fortunate to have had a lot of interactions with some senior executives at Phreesia.
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CIO
Phreesia has really stepped up to support us through COVID-19. I have a lot of good stories about...
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CIO
Phreesia is the only vendor I know of that interprets the eligibility and benefits that they get...
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CIO
Online bill pay is something that Phreesia does a great job with. That was one of the biggest...
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CIO
Phreesia is integrated into our EMR, so if a patient owes a balance, the system can ask the patient...
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CIO
When we send out statements, we upload a file of all the statements that have been sent out to...
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CIO
As part of patients’ registrations, we offer to put their credit cards on file so that any balances...
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COO
With Phreesia, there are some integration problems that exist. Phreesia can't quite give us our...
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COO
Phreesia's system is very good. The best things are the preappointment registration and mobile...
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COO
Phreesia did really well on both the implementation and the training. I would have to say that...
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COO
Phreesia's system has a very high cost, and that is a problem. If the cost of the system were...
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COO
With Phreesia's system, the patient experience is not that good because of the financial aspect, the...
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Director
Phreesia has been really great in helping us adapt to this new way of the world. They help us with...
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Director
The system's strength is in its messaging to patients. It helps with capturing the patients in order...
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Director
In a perfect world, having one system that does everything would be wonderful. We would have one...
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CMIO
Phreesia's solution has worked out fairly well. We had our hiccups in the beginning, but since we...
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Manager
I don't know the vendor's executives. We have an account representative who is fabulous, but I never...
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Manager
Our satisfaction will stay the same a year from now. I don't know how the vendor is finding...
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Manager
It seemed like the vendor was ahead of the curve in knowing what we needed during the COVID-19...
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Manager
Knowing what I know now, I would buy Phreesia's system again. The system is a little pricey. I used...
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Manager
When it came to training, we were just kind of left to figure things out on our own after the...
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Manager
There is always room for improvement. We need check-in questions, but there is a better way to ask...
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Manager
Throughout the COVID-19 crisis, the vendor has constantly provided updates. We haven’t used the...
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Manager
The product is part of our long-term plans. Phreesia is part of the reason we are staying with our...
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Manager
Phreesia avoids charging us for every little thing. Phreesia recently put together a patient-chat...
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Manager
A few years ago, we had on-site training, and the trainers were pretty amazing. I don’t know how...
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Manager
The system is very easy to use. Everything is pretty self-explanatory. The system is broken out in...
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Manager
Overall, I think the support is okay. We used to have a direct client person that was very good, but...
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Manager
The system is robust and drives tangible outcomes. It integrates so well with our EMR, and the...
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Manager
When it comes to integration, I don’t know whether our problem is really Phreesia or our other...
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Manager
The system has a reminder notification for us. When the reminder is sent out, the system does...
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Manager
Immediately before the visit, the system asks the patient some screening questions. It has also been...
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Manager
Once we decided we were going to reopen the clinic and see patients after COVID-19, Phreesia gave us...
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Manager
Phreesia came up with things to help us during COVID-19. We asked for very few things, but Phreesia...
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Manager
I have recommended Phreesia like crazy. Phreesia tries to keep all their promises. I have had to...
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Manager
When it comes to driving tangible outcomes, Phreesia is growing for us. I am in the process of...
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Manager
When it comes to current product functionality, my score is a little lower. But that may be due to...
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Manager
The patient experience is one of the little spots that I have issues with, and that response is from...
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Manager
One of the cool things about Phreesia during COVID-19 is that we can send a link for telehealth. But...
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Director
Phreesia doesn’t avoid charging for every little thing. They try to avoid that, but they don’t. We...
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Director
I have reached out to Phreesia during COVID-19, and I have put in requests. Phreesia is very...
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Director
Phreesia is a really great company. They are trying to stay cutting edge and stay in tune with...
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Director
The executives were very hands on and easy to reach. We were having weekly meetings with Phreesia,...
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Director
We had some issues early on. We had some hiccups with some things that went out, and it took some...
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Director
I like how we did the rollout. Phreesia was on-site when we did the rollout, and that was really...
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Director
We have been using Phreesia’s system for a few years. It is a registration platform, and I know that...
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Director
I like the system. It is a very good product and is user friendly. The data is reliable. The system...
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Director
I think our future satisfaction is going to be high. What Phreesia will have moving forward is even...
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VP/Other Executive
With a new patient, it can take longer to go through the electronic process than it would if we were...
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Director
I have never met anyone at an executive level at Phreesia, unless I met someone at a conference, but...
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