Phreesia Commentary
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Subject Expert
Trey Dye
Research Director
Commentary Summary
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User Commentary
Relationship, Product, Value
I'm really a big fan of Phreesia’s. I do referral calls for them all the time. I like their product....
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Relationship
For the most part, Phreesia really does follow through, but their support people take a little...
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Relationship
Occasionally, the Phreesia system goes down, and I don't feel like they are proactive in letting us...
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Relationship
Phreesia is excellent at phone and web support in the sense that they are readily available anytime,...
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Product
I wish Phreesia's system had better integration with our EMR. For instance, when the registration...
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Culture, Relationship
For Phreesia, we have an account representative, so if we have an issue, we can always reach out. If...
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Loyalty, Relationship
Phreesia is user friendly. The vendor continues to hear the experiences of their customers, and they...
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Culture, Value
I feel like Phreesia has started to charge more for every little thing than they used to in the...
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Relationship
Phreesia’s strength is they are hands on in terms of their customer support and success. They have a...
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Relationship
Phreesia has their issues. They have had a lot of outages recently.
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Value
Phreesia does a better job of receiving our money’s worth than another vendor we use. We can collect...
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Product
I like the product, but I wish it would integrate more with our EHR, so our staff would not have to...
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Relationship, Product
For whatever reason, a quarter of the time, it is a pain to check people in using Phreesia. The...
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Relationship
Phreesia has had a lot of turnover in the last year. We had several different CSMs in as many...
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Loyalty, Relationship
We really wanted to check in patients with the system, and we had a lot of thoughts because of our...
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Product
Some of our people are questioning why we are doing this with Phreesia. Phreesia does a lot of extra...
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Culture, Relationship
It is hard to understand people at Phreesia. It sounds like they have fake jobs. There is the...
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Product
The only thing with Phreesia is if I'm looking for a certain thing, it might be named weird or be in...
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Relationship
Phreesia’s customer support is not timely. Sometimes we will put in a problem, and they may get back...
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Value
The system is expensive, and we have added some things that have charges. The charges are fine...
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Culture, Value
We are having a lot of trouble with Phreesia that we can’t seem to get fixed. The system is a heavy...
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Relationship, Operations
Phreesia supports us in the go-live process and during significant upgrades. There is a lot of...
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Relationship
Phreesia has said that they are working on a certain screener and that they hope to get it to us...
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Culture, Value
We had an issue with Phreesia where they charged us for a function they were not supposed to charge...
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Value
Phreesia can be quite expensive for the value received, and there have been buggy problems from time...
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Loyalty, Relationship
Phreesia’s support is a little better than some of the other aspects. And the features Phreesia does...
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Loyalty
We chose Phreesia because we get a lot of grants, and we can collect the data from Phreesia easily...
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Product, Value
Our patients can use Phreesia at home on their PC, their cellphone, or at a kiosk here in the...
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Operations
Our training and implementation with Phreesia were good. It is a strong product. I think the only...
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Operations, Value
Phreesia offers online training at no cost, but I would like more than what they offer. Sometimes we...
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Relationship, Product
Phreesia is a great partner with proactive ideas and goals. With Phreesia, we have complete patient...
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Relationship
Phreesia works great for our company. Their support is amazing, and they are constantly looking for...
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Loyalty, Relationship, Value
When we went to Phreesia, our EMR vendor was just getting into the whole patient link thing, and it...
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Culture, Value
Phreesia seems to be trying to split the product. Some of that is because of their own growth from...
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Operations, Product
It is so easy to train somebody and work within Phreesia. The dashboard is really clean and easy to...
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Culture, Relationship
Phreesia had to change a couple of the customer service people a couple of times. One of them was a...
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Loyalty
The vendor has provided just about everything we are looking for, but there are still a few issues....
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Loyalty
We have had some hiccups going on with the Phreesia solution. We have been busy, and I have not had...
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Culture, Value
Phreesia has helped us reduce the number of patients that we have seen and not gotten paid for....
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Relationship
Phreesia has been very responsive. Questions get taken care of in a timely fashion. I have an...
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Relationship, Product
The Phreesia system works pretty well unless something is down. Phreesia has been great at...
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Relationship
Phreesia sometimes takes a bit longer with some tickets, but they also have a site I can go to to...
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Relationship
Phreesia could improve their error notification details. They don't give the site enough information...
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Culture
We have been trying to get new deliverables from Phreesia for months. The deliverables for upgrades...
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Culture, Value
Phreesia charges for every add-on, but they don't charge for modifying what we already have. They...
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Value
Even when our front office was collecting copays, they weren't necessarily comfortable collecting...
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Relationship
We have a dedicated representative who has been absolutely outstanding in helping us achieve...
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Value
Phreesia has helped us minimize no-show and empty-schedule rates, achieve metrics in value-based...
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Product
The system works pretty well. I like most of the features and improvements.
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Culture, Value
Phreesia recently switched technologies from a proprietary tablet for the in-office check-ins to a...
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Product, Value
Phreesia has helped us achieve reduced registration time for patients and increased payments from...
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Relationship, Product, Value
Phreesia over the years has been able to improve co-pay and balance collections, integrate data...
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Relationship
Phreesia is so much better than our EHR and PM vendors. I talk with Phreesia every couple of weeks....
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Product
Phreesia’s uptime is good, and the interface is quite reliable. I don’t care to have patients take...
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Loyalty
With electronic patient intake, our EHR vendor is partnered with another organization out there, so...
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Loyalty, Product
We capture a patient's social medical history at registration, but Phreesia does not allow that...
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Loyalty, Relationship
We have decided to not stick with Phreesia because there are too many text messages. That is...
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Value
We tried to do something new, and it was hard to communicate, so we stopped doing the new thing that...
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Product
I like that the patients get texts that show how much their co-pay balances are, and then, if they...
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Operations
Phreesia is an excellent implementation partner. Our go-live was one of the smoothest go-live...
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Value
We have seen increased staff efficiencies, and cost savings from reducing other bolt-on vendor...
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Relationship
I have had some issues with some of the support people at Phreesia whose English is really hard to...
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Loyalty, Product
We are a small practice, and Phreesia has allowed our check-in process to be a little easier. The...
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Culture, Loyalty, Value
The product and the vendor's customer service are great, but the system's cost and its annual...
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Culture, Value
Phreesia always updates their product and adds new things, but there are always new costs associated...
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Relationship, Product
Phreesia is very innovative and is always making new and super useful parts of their program. The...
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Relationship
Phreesia’s support is kind of weird. The support people don't always respond right away. When they...
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Relationship
I'm pretty dissatisfied with the people at Phreesia because every couple of months, I’m assigned a...
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Relationship, Product
With Phreesia, there have been some things around clinical screeners that they have not been able to...
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Relationship, Product
Phreesia is very easy to use, and I’m extremely satisfied. We can report the things we need to...
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Relationship
There has been some downtime, but the vendor is responsive. If we have an issue on our end or have...
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Relationship, Product
For Phreesia, we have workflows for various clinics, and they send out clinical screeners and other...
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Relationship
Phreesia’s support team can solve routine day-to-day questions. For higher-level questions, the...
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Product, Value
Phreesia has been a great solution for us. Our concern going into it was that a lot of our older...
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Operations
Phreesia did a lot of customization for us. That was fantastic. They never said they couldn't do...
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Operations, Product
One thing I really like about Phreesia is that the way they roll out routine updates is very simple....
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Relationship, Product
Phreesia is always integrating new things, and they are great things, but they are not always things...
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Relationship
We have a collaborative relationship with the vendor. When there have been other healthcare...
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Product
We want to be able to send a link to a patient to have them put a credit card on file. That way, if...
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Loyalty, Product, Value
For eligibility and benefits, the fact that we can just roll our cursor over and see the patient's...
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Loyalty, Product
Phreesia's Patient Activation Measure product that they are rolling out for meaningful use reporting...
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Relationship, Operations, Product
We had a bit of a rocky integration with the clinical piece. That integration is a new thing that...
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Culture
The credit card rates with Phreesia are quite competitive. A lot of the other processors pass...
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Relationship
Phreesia's product was number one, and I enjoyed it, but this past year has been horrible. The...
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Culture, Value
In the last little while, Phreesia has constantly been trying to figure out how to charge me for...
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Product
I get what I need from Phreesia as long as there is no downtime. That is really the only issue I...
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Relationship, Product
Phreesia keeps coming out with replicas of what we already have. I don't want patients to be called...
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Value
The amount of money Phreesia is getting from the percentages that keep going up is getting to the...
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Product, Value
Some outcomes we have seen from using Phreesia are prompter payments and a decreased data intake...
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Loyalty
We use Phreesia because they are our EMR vendor’s recommended partner.
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Culture, Relationship
Phreesia is always trying to push us to do new things, but that is not how we want to use the solution....
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Operations, Product, Value
When Phreesia is utilized and the patients do the registration process prior to using Phreesia, the...
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Operations
The implementation and upgrades are really good with Phreesia. We meet with the vendor on a regular...
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Culture, Relationship
We would like to see Phreesia be a product that actually fits everything, but that is hard to find,...
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Culture, Value
We do have a lot of things with Phreesia that are at no charge to us, but then sometimes the vendor...
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Culture, Value
Phreesia includes a lot of features, and when they come out with new stuff, it is usually bundled...
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Culture, Operations
During the implementation with Phreesia, we had a couple of hiccups that came from miscommunications...
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Operations
Phreesia does a great job with training. They do webinars and always have people hunting us down to...
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Operations, Product
Phreesia's website is really easy to use, and the interface is kind of designed like that of an iPad....
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Relationship
It is tough getting somebody who knows how to answer our questions. Sometimes, we have to go through...
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Product
Some of the functionalities we are looking for are not Phreesia’s fault. We see patients multiple...
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Product, Value
Phreesia has definitely improved our health campaigns that go out to patients for reminders for...
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Product, Value
In the Phreesia system, we would like it if things were imported automatically. Our staff has to...
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Product, Value
With Phreesia, we have been able to reduce paper waste and streamline the intake process to have it...
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Culture, Value
With each new product that is rolled out, there is always an additional charge. It is not a lump...
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Product
We can do patient payment plans in the system very easily. That has been helpful. It is easy for...
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Relationship, Product
We are extremely satisfied with what Phreesia is doing. We don't feel like they have left us to fend...
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Product, Value
Our biggest outcome from the solution is that it allows us to collect outstanding patient balances....
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Product, Value
Our intake has been more efficient in terms of reducing paper and not having to worry about paper...
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Culture, Relationship
Phreesia has been pretty straight about what they can and can't do. They will look into things for...
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Value
I feel like I'm nickel-and-dimed all the time by Phreesia.
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Operations
Phreesia is really strong at training. They have good, very usable resources, and they keep their...
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Relationship, Product
We are typically very satisfied with Phreesia’s services, and they all seem to complement each...
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Product
As far as Phreesia’s product goes, they have a very cohesive one. All of their pieces fit together...
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Relationship
The product team, or rather the people that we go to, are generally very responsive. They...
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Product
There are some areas where the vendor could enhance a few products to close some gaps that exist. A...
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Relationship
Phreesia's response times used to be really quick and prompt, especially for immediate needs. Right...
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Product, Value
Phreesia has drastically improved our payment collection process. At the end of the day, that...
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Product, Value
Phreesia has helped us improve has our collections rate, such as our co-payments, balances, and...
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Culture, Value
Phreesia has avoided charging us for every little thing. They have been really good about that. As...
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Relationship, Product
Phreesia seems very proactive about adding things to the system. I haven't heard any complaints from...
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Product
Phreesia has the functionality to collect clinical information, but that process takes too long in...
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Product, Value
Phreesia definitely helped us become more efficient, especially in our scheduling department and...
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Operations
Phreesia’s implementation services are pretty good. They are on top of things. They were good about...
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Product, Value
Phreesia has streamlined everything quite a bit to make things faster and all electronic. I enjoy...
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Product
There are some things that every program can't do. We can do self-scheduling, but there are a couple...
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Culture, Value
With Phreesia, I am in a bundle plan, and if I take anything out, it doesn't affect the price. I...
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Loyalty
Phreesia is not part of our long-term plans. Within our contract, we have an annual price increase,...
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Relationship
Phreesia is keeping all promises currently. In the past, we definitely had a lot of issues. Our poor...
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Culture, Value
Phreesia does not avoid charging for every little thing. They definitely have high prices for the...
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Relationship, Operations, Product
There have been things we needed to implement with Phreesia, and the implementations have been a...
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Operations, Product
The vendor has something called Phreesia University, and it provides high-level information, but it...
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Product, Value
Phreesia has the trackability, analytics, and all of the points that we need. Phreesia’s analytics...
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Relationship
The vendor's support hours are different than ours because most of their support is in India. We can...
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Relationship
I have always received great support from the vendor. We have regular check-ins with them, and our...
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Product
It would be awesome if the vendor could add some flexibility to the system's payment plans and...
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Product, Value
In terms of payment, I didn’t expect Phreesia to work as well as it did. We did a pretty good job...
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Relationship
The vendor has a 24/7 support center. Sometimes there are delays in issues being researched or...
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Operations, Product
I have recommended the product to others. When I recommend the product, I highlight the ease of use,...
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Loyalty
Phreesia has given me no indication that things will fall apart or that our project will suddenly...
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Operations
The implementation process for someone who was an existing customer who was only switching to a new...
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Product
There have been some random issues that we have been working on with the product. A lot of random...
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Culture, Relationship
The vendor has been very up-front about their issues, but it has been a bit of a process to get the...
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Operations
We would like a little more time to go through the vendor's release notes. We have quite a few staff...
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Product
Our practice uses a pain diagram that allows patients to indicate the level of pain they are...
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Loyalty, Operations, Product
I recommend that other providers talk to other organizations that are live on Phreesia before going...
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Product, Value
Phreesia has helped out a lot with our patient satisfaction. The surveys get sent to our physicians...
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Loyalty, Relationship
Phreesia is really good with feedback, and we provide a lot of feedback for different features. They...
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Relationship, Product
When new features come out from Phreesia, the vendor is fantastic. The vendor is really good at...
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Product
Phreesia is one of my favorite products that we have, so it is one of those things that is...
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Product, Value
We are happy with the usability and the overall outcome of what we have. We have come up with teams...
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Product
We have a lot of patients who come in and have multiple appointments kind of stacked in one day so...
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Operations
There is always a learning curve when we are implementing something new. The system isn't difficult...
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Product, Value
Phreesia has helped decrease our patients' wait times. It has helped decrease the time our medical...
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Culture, Value
Whether Phreesia avoids charging us for every little thing is a 50/50 answer. Phreesia includes any...
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Product, Value
I think Phreesia's biggest strength is customization. We are able to customize the questions we...
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Culture, Value
Phreesia continually sells upgrades or new products. They have a new feature they want us to try for...
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Loyalty, Product
With Phreesia, the overall quality has gone down. There are still things that we have to go back and...
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Operations, Product
Outside of the issues that we have with Phreesia, our staff is well versed in the product and knows...
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Relationship
Our CEO likes to meet face-to-face or through a Zoom meeting or whatever they want to use, and...
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Relationship
Phreesia's customer service quality has diminished a great deal. Phreesia used to be our easiest...
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Product
There are a few items in our EMR that do not integrate with Phreesia yet. Most things do integrate,...
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Loyalty, Relationship
When we signed up with Phreesia, they knew we were leaving another vendor, and they helped things be...
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Culture, Value
Phreesia doesn’t charge us for every little thing. There have been times when we have added a...
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Product, Value
With this product, we have been able to increase our front-end collection points, which are co-pays...
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Loyalty
The reason we use Phreesia's product rather than our EHR vendor’s patient intake management solution...
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Value
We have definitely increased our up-front collections with Phreesia. Patient communication has been...
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Product
The biggest complaint about the system that we get from our patients is that it requires a lot of...
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Operations
Phreesia's initial training was spot on, and so was our launch of the product. We had minimal...
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Operations
The implementation of Phreesia was fantastic. The implementation team was great. The vendor still...
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Product, Value
Using Phreesia definitely helps with our insurance eligibility, and it is much more user friendly...
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Product, Value
Once patients got used to it, using the Phreesia preregistration piece was very nice. It helps us be...
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Culture, Value
With every twist and turn, it seems like there is always a little issue with Phreesia. For example,...
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Relationship, Product
There is always something that could be better in the system. If I had someone who could walk...
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Loyalty, Product
We would love to be able to integrate the system and take advantage of the fact that we can present...
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Loyalty
The main reason we wanted the system was for its collection capabilities. Phreesia does a better job...
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Relationship, Operations
It can take several attempts to fix things in the system. Sometimes the vendor's support staff...
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Product
The system sometimes falls short. We aren't disappointed or overjoyed with it. We feel like it is...
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Relationship
Phreesia’s customer support and innovation are fantastic. Every time they have a new product, it is...
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Product
Phreesia is so much better than every solution that our EMR offers. I'm trying to stop using the EMR...
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Product, Value
Using Phreesia is a lot less of a manual process for our employees, and they can do things from...
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Relationship
We are having more issues with Phreesia because of turnover than because of the product. I have had...
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Culture, Relationship
A couple of years ago, we had issues with a questionnaire, and instead of giving us a direct answer,...
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Operations, Product
When we first received Phreesia, we set it up the way we wanted it for our practice, and that worked...
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Product
Phreesia's system is very customizable, and we like that we can send them a form to put on the iPad...
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Operations
The vendor has Phreesia University for training, and it works quite well. Because of the way...
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Product
Phreesia is integrated and seamless. I would be interested in seeing whether there is anything out...
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Operations
I haven't really had any ongoing training, but Phreesia always calls me to see whether I need anything....
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Culture, Value
The one dislike I have is that Phreesia put a bunch of ads at the end. The patient doesn't know that...
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Relationship, Operations
We were very fortunate to have a good onboarding person from Phreesia. Comparatively, when we were...
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Product
There are some things that Phreesia could do a little differently for our specialty, such as more...
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Culture, Relationship
Phreesia had a couple of issues, but their CEOs put out a blast about what they were doing and gave...
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Product, Value
One outcome that we have seen from Phreesia has been that forms are being completed. There are a lot...
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Product, Value
Phreesia's system has helped us streamline access and paperwork. It has also helped us make sure we...
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Relationship
Any time we make suggestions, Phreesia definitely takes them back to their product team and tries to...
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Product, Value
Phreesia certainly helped with the simplification of the intake process. One of the biggest problems...
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Culture, Value
Phreesia tried to sell us their tablets, which initially were included, and we were renting them....
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Culture
When we initially got Phreesia, some terms were agreed upon with the vendor's onboarding marketing...
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Culture, Loyalty, Product
Phreesia started putting ads into the paperwork, and I didn't like that. The ads were not all over...
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Product
Phreesia is very smooth, and the product works very well. Of course, there are issues here and there...
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Relationship
Phreesia is a little overly proactive. They are just making sure we are okay, but they don't need to...
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Operations, Product
I honestly see nothing that Phreesia can improve on. The integration with other solutions has been...
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Value
Phreesia is very easy to use for both staff and patients. The return on investment has been huge as...
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