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Manager

Phreesia has been an amazing company to work with. They have been able to make needed changes based...

May 2021
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Manager

Nobody picks up their phones anymore, so Phreesia enables us to send out text messages. Patients are...

May 2021
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Manager

Phreesia arranges for training and retraining, and that is great. Phreesia will continue to enhance...

May 2021
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Manager

Our main contact during the implementation was super awesome to work with. But once the...

Apr 2021
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Manager

It would be really nice to have the capacity to build templates on our own. As the process stands,...

Apr 2021
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Manager

The system has been a lifesaver during COVID-19. We haven’t opened our waiting rooms. Everyone has...

Apr 2021
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Manager

The vendor could improve their price. It is a little high. There are advertisements at the end of...

Apr 2021
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Director

The product works well as long as the interfaces are functional with our PM and EMR systems. It is...

Apr 2021
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Nurse

Phreesia is always updating the questionnaires, especially with COVID-19. They come out with what...

Apr 2021
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Nurse

I wish the Phreesia system integrated with other systems more. If someone has a same-day appointment...

Apr 2021
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Nurse

The vendor did have some great specials during the COVID-19 crisis. They allowed us to update and...

Apr 2021
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Nurse

I like the system for what we use it for. I know it can do a lot more, but we have had several calls...

Apr 2021
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Manager

Phreesia is great. They are probably one of the best vendors that we have worked with for...

Mar 2021
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Manager

The add-ons that Phreesia charges us for are understandable. I don't think that they nickel-and-dime...

Mar 2021
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Manager

I could pick up the phone and talk to Phreesia's CEO and president at any time. The vendor also has...

Mar 2021
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VP/Other Executive

Phreesia has been amazing during the pandemic. In just a few weeks, they completely revamped the...

Mar 2021
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Manager

The vendor has been awesome. When COVID-19 started happening, they were on the ball. They had a...

Mar 2021
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Manager

Our ability to collect co-pays increased significantly when we got the system. Our daily deposits...

Mar 2021
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Manager

My only hang-up is that we have a specialty clinic, and the system is not able to differentiate...

Mar 2021
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Manager

The vendor's training is good. They have videos and other things that we can watch to learn about anything....

Mar 2021
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Analyst/Coordinator

Overall, my experience with Phreesia has been great. But when the solution was first implemented, we...

Mar 2021
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VP/Other Executive

We use the Phreesia product in our clinic to verify patients' benefits, and they check in using the...

Feb 2021
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VP/Other Executive

The vendor says they can deliver, but when we want to get certain things done, those things fall...

Feb 2021
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VP/Other Executive

We haven't had many issues with the Phreesia system. It is pretty seamless from an end-user point of...

Feb 2021
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VP/Other Executive

We pay Phreesia a percentage of collections, and I think the percentage is a little high, but we...

Feb 2021
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Physician

We have been running into issues with the new-patient workflow in the system. If a patient is new...

Jan 2021
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Director

The system definitely assists with patient efficiency on the front end, and our ability to have...

Jan 2021
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Director

The system allows compliance with consents and different regulatory items. It makes everything a...

Jan 2021
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Director

Phreesia's system has integration with the back office and clinical items, but it doesn’t have...

Jan 2021
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CIO

Phreesia is part of our long-term plans, but the caveat is that the Phreesia consumer space is...

Jan 2021
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CIO

I don't know whether there will be an end-to-end consumer solution, but Phreesia has been a partner...

Jan 2021
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Manager

Phreesia came out with templates and other things to help us through the COVID-19 crisis. The...

Jan 2021
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Manager

We really don't have that much contact with the executives. It only happens when we have issues. We...

Jan 2021
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Analyst/Coordinator

Phreesia has a good model that is easy to expand based on their pricing. They take a percentage of...

Jan 2021
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Analyst/Coordinator

Phreesia would definitely be a front-runner if we were in the market again. I don't have any...

Jan 2021
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Analyst/Coordinator

Phreesia does well with training. We are currently going through some training for the new offerings...

Jan 2021
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Analyst/Coordinator

We have some problems with the solution working as promoted, how things are launched, and how the...

Jan 2021
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Analyst/Coordinator

Phreesia has advancements that they are already reaching out to us for. By next year, we should see...

Jan 2021
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CIO

Phreesia is a really good company, and they have treated us very well. At the beginning of the...

Jan 2021
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CIO

Phreesia’s tool has very much been a benefit. There is a series of preventative health...

Jan 2021
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CIO

We still have areas that we need to work on with Phreesia. For example, when patients have checked...

Jan 2021
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CIO

Phreesia's software is pretty expensive. My satisfaction with the product was lower in the past when...

Jan 2021
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Analyst/Coordinator

What I like about Phreesia's system is that we have five products in one product. It is...

Dec 2020
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Analyst/Coordinator

I am a huge fan of Phreesia. We had a super smooth implementation with videos to support their...

Dec 2020
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Manager

In general, Phreesia was really proactive about the COVID-19 crisis. They implemented screening...

Dec 2020
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Manager

Things have been wonderful with Phreesia. There are always hiccups and issues with technology. But...

Dec 2020
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CEO/President

I would tell others that the vendor has supported us in trying to achieve new and better ways to...

Dec 2020
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CEO/President

The vendor meets our expectations but doesn't quite exceed them. However, the vendor is getting...

Dec 2020
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Manager

If the vendor could separate the billing by guarantor versus patient, that would change the game on...

Dec 2020
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Manager

We run into challenges with the integration into the EMR. We can ask questions about the types of...

Dec 2020
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Manager

Keeping Phreesia is kind of up in the air right now. We are looking at a different EMR, so that...

Dec 2020
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Manager

The vendor's customer support is fantastic. The people are very responsive and very easy to work with....

Dec 2020
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Manager

The ease of use is the vendor’s strength. We don’t have to log in to anything. Overall, our...

Dec 2020
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Manager

There are a few areas that drive our ratings to be a little low. One area is clinical screening...

Dec 2020
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Manager

The way Phreesia has reacted to the COVID-19 crisis has been an example of how adaptable Phreesia...

Nov 2020
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Manager

From the get-go, Phreesia impressed us through the vetting, sales, contracting, and implementation...

Nov 2020
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Manager

We have dramatically decreased our no-show rate with Phreesia's solution. Our specialty is most...

Nov 2020
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Manager

For marketing reasons, it has been really great to have Phreesia. They have a health campaign...

Nov 2020
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Manager

Our referrals platform within Phreesia's solution has been awesome. We are able to have physicians...

Nov 2020
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Manager

I would like Phreesia to improve the training software on the website. It is not very user friendly....

Nov 2020
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Manager

We have a fantastic client associate who is assigned to us. That person gets things done and...

Nov 2020
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Manager

I think that Phreesia is the way of the future. I like it when users and patients come in and are...

Nov 2020
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Manager

I have been blown away by the care that Phreesia has taken. They are truly invested in the success...

Nov 2020
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Director

We haven't really had any upgrades, but my implementation specialist was amazing through the build...

Nov 2020
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Director

The only bad parts of the training were from my own staff members not doing what they were supposed...

Nov 2020
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Director

Phreesia's system is streamlining patient intake and the time that the patients have to spend doing...

Nov 2020
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Director

I really don’t ever call Phreesia for support. I just do that through the support portal. They have...

Nov 2020
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Director

Phreesia's system has so many analytics that we can do, from payments to interest scores to surveys....

Nov 2020
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Director

Normally, patients have to write their names and phone numbers on the patient-intake paperwork. But...

Nov 2020
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Director

The technology that we have is very unified and cohesive. The system asks patients whether their...

Nov 2020
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Director

We now have fewer people sitting in the waiting room, and that is good during COVID-19 times so that...

Nov 2020
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Director

One strength is the level of support that we get when we have an issue. The vendor has a support...

Nov 2020
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Director

Phreesia is about creating functionality that we may not already have. They create new things for us...

Nov 2020
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Director

Right now, nothing is missing from the platform. But things keep popping up, and the vendor creates...

Nov 2020
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Director

The biggest area where the vendor exceeded expectations is telemedicine. They didn’t know they were...

Nov 2020
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Director

The vendor actually created telehealth in real time and updated it based on practice feedback. All...

Nov 2020
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Director

We have the provider messaging integrated all the way to the observation terms. The information that...

Nov 2020
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Director

The most significant outcomes are up-front patient collections. We have collected more than we did...

Nov 2020
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Director

An outcome that we have seen is patient satisfaction with the check-in process. Patients like being...

Nov 2020
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Manager

In the beginning, Phreesia’s communication from the representative level was very good, and if we...

Oct 2020
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Manager

Phreesia’s patient check-in process continues to go pretty well, reducing some of that time for us....

Oct 2020
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Manager

Phreesia was quick to initiate new screenings for patients regarding COVID-19, but that seemed to be...

Oct 2020
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Manager

Phreesia has lagged recently with services and upgrades. They were better 8–10 months ago.

Oct 2020
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Manager

Phreesia has very few webinars that are informational; they are mostly sales webinars.

Oct 2020
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Manager

Phreesia requires many steps to prepare a file for integrated transfer with our EMR. Likewise,...

Oct 2020
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Manager

Phreesia has been slow to make helpful changes to create ease of use and has been much more anxious...

Oct 2020
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Manager

We think Phreesia's executive involvement is poor because they change our representative all the...

Sep 2020
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COO

We are not just a client to Phreesia. They treat us like we are a partner, and that is hugely...

Sep 2020
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COO

Because Phreesia partners with us, they really go above and beyond. They try to meet whatever needs...

Sep 2020
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COO

Phreesia offers provider messaging, and we use that. It has moderate adoption because some of our...

Sep 2020
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COO

The number-one thing we have been able to achieve is we have been able to increase our collections...

Sep 2020
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COO

Our Phreesia satisfaction scores are strictly geared toward how our patients feel about using...

Sep 2020
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COO

The patient check-in process is Phreesia's biggest strength. They have all the areas covered and...

Sep 2020
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COO

We had some struggles at the very beginning when we first went with Phreesia, but anything that we...

Sep 2020
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COO

The chat feature is the one thing that I really wish Phreesia would expand on. To use the chat...

Sep 2020
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COO

The system is easy to use, but for some of our elderly patients, Phreesia could condense or simplify...

Sep 2020
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COO

The quality of Phreesia's support is fabulous. They are often reaching out to us about things that...

Sep 2020
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COO

I am very outspoken, so I have had the privilege of speaking with a lot of the higher-level...

Sep 2020
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COO

Phreesia is great at driving tangible outcomes. I feel really awkward saying Phreesia is fantastic...

Sep 2020
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Manager

We went with Phreesia for one reason, which was the credit card processing. Phreesia has branched...

Sep 2020
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Manager

The system is a credit card processor, so Phreesia is in the business to make a buck. We have been...

Sep 2020
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Manager

We signed up with really nice people at Phreesia. I don't even know whether they are still there....

Sep 2020
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Manager

I would say that Phreesia doesn't always keep their promises. For the most part, Phreesia does. The...

Aug 2020
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Manager

Phreesia does well with their implementation services. We definitely recommend Phreesia all the time....

Aug 2020
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Manager

We would certainly like to see the discrete data fields be more integrated with our EMR.

Aug 2020
(0)
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Manager

Phreesia's support is lacking. There is a difference between the people who actually provide...

Aug 2020
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Director

We have worked with the vendor for quite a few years, and we have really seen them evolve. The...

Aug 2020
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Director

Our biggest pain point with the vendor is that anything new comes at a cost. Other than that, the...

Aug 2020
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Director

We work with a couple of other vendors, but Phreesia had the quickest turnaround time for available...

Aug 2020
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Director

We are using the vendor’s automated check-in feature, which allows patients to be able to complete...

Aug 2020
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Director

The vendor’s executive involvement has been good. I have had a few representatives during my time,...

Aug 2020
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Director

We are always progressing, and the vendor is always making improvements, enhancements, and changes....

Aug 2020
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Director

A long time ago, I would have said that the vendor could improve their customer service and their...

Aug 2020
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Director

I want to say that the vendor keeps all their promises, but they can’t deliver on everything. They...

Aug 2020
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Manager

The system has been able to upload all of our telehealth schedules from another system and still...

Aug 2020
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Manager

We are very satisfied with the system's ability to ask questions. The system asks all the questions...

Aug 2020
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Manager

Quality of service is an area the vendor could work on a bit. We don’t really have a lot of...

Aug 2020
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CIO

Phreesia has training available. We just call them if we need anything, so that is easy.

Aug 2020
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CIO

Phreesia always seems to come up with really good additions to enhance their system. Sometimes they...

Aug 2020
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Manager

The vendor does capture patient medical and social history, but we don’t really do a lot of the...

Aug 2020
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Manager

The system talks to other systems all day, every day. There are no issues. If we do have an issue,...

Aug 2020
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Manager

The system is easy to use. Regardless of whether my front desk staff or someone like me is on the...

Aug 2020
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Manager

The vendor executives are awesome about being involved. I am constantly getting emails about when...

Aug 2020
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CEO/President

There is still room for growth in the patient surveys in terms of patient engagement. That is an...

Aug 2020
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CEO/President

Phreesia is an innovator. I am sure they are trying to work on things, but in terms of our patient...

Aug 2020
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CEO/President

We have Phreesia’s telehealth intake solution. We were so excited about getting it. We really...

Aug 2020
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CEO/President

One of the biggest outcomes is definitely the client experience. We have really improved that and...

Aug 2020
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CEO/President

The solution has reduced the amount of paper that we utilize, and that has been really big for our...

Aug 2020
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CEO/President

Phreesia has so many great tools. Those tools have helped us with our physician referrals that our...

Aug 2020
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CEO/President

I could probably talk all day about Phreesia and how great their tools have been for our practice....

Aug 2020
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Manager

Phreesia doesn’t overpromise. They are very transparent, and if we are asking for something and they...

Aug 2020
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Manager

Phreesia's solution is integrating as well as it possibly can with the EHR we are using.

Aug 2020
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Manager

Phreesia works very hard to provide us with what we ask for. There are some things on our list that...

Aug 2020
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Manager

We have had in-person meetings with some of the Phreesia executives many times. Phreesia is very...

Aug 2020
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Manager

I would definitely recommend Phreesia. I recently recommended them to an organization that was...

Aug 2020
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CEO/President

Patients can pay their co-pay from home when they get the previsit message a few days before their...

Jul 2020
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CEO/President

Phreesia does great on the software side, but they don't understand the practicalities of how the...

Jul 2020
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CEO/President

I don't think Phreesia could have done any better with their response to COVID-19. None of us knew...

Jul 2020
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CEO/President

The solution is really pricey, and that is a bit of a gripe of ours.

Jul 2020
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CEO/President

The upgrades aren't always great. We didn't have a great experience with our telemedicine solution....

Jul 2020
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CEO/President

Training is nonexistent. Until I complain a little bit, I don't really get training. I have started...

Jul 2020
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CEO/President

I don't love the ease of use. The issue isn't that the system is hard to use, but there are things...

Jul 2020
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CEO/President

The only time that I have talked to an executive has been when we had a really big mess. I haven't...

Jul 2020
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CEO/President

I like the Phreesia product. It interfaces with our EMR. But it is only as good as the information...

Jul 2020
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CEO/President

Overall, Phreesia is good. I would buy the product again. But Phreesia needs to do a better job of...

Jul 2020
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CEO/President

Phreesia has been excellent. They are innovative and stay on top of things. They are constantly...

Jul 2020
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CEO/President

There has been a real weakness with the reports. Phreesia has a lot of new reports, but they don't...

Jul 2020
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CEO/President

Overall, the Phreesia system is superb, but the support is only as good as the person who is helping...

Jul 2020
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CTO

Phreesia has been great during the COVID-19 crisis. They have enabled us to text patients directly...

Jul 2020
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CTO

Phreesia definitely has a reliable platform that our people can access. We have only had one or two...

Jul 2020
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CTO

Phreesia used to be very email based for a lot of things, and email is almost as useless as faxing...

Jul 2020
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Manager

I think of Phreesia as a partner. My experience with them is wholly positive. They are a good...

Jul 2020
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Manager

I am using Phreesia a lot during the pandemic because they put so much thought into their new...

Jul 2020
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Director

There are always glitches here and there. The glitches may not be related to Phreesia's system so...

Jul 2020
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Manager

The vendor has been really good and very supportive during the COVID-19 crisis.

Jul 2020
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Manager

Compared to the average of our experiences, the majority of what Phreesia does is great. I would...

Jul 2020
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Manager

Our satisfaction with Phreesia went down from previous years. The new onboarding and clinical...

Jul 2020
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Manager

We had a poor implementation with one clinic which ended up barely functioning with electronic...

Jul 2020
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Director

In terms of efficiency with the preregistration, it takes less time for staff to get patients in and...

Jul 2020
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Director

We have had a good experience with Phreesia. The implementation went fairly smoothly. Phreesia has...

Jul 2020
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Director

The only issue we have is that the data in the forms doesn't integrate with the patient health...

Jul 2020
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Manager

Phreesia doesn’t have any upgrades. They just have things that we can add on. I give the overall...

Jul 2020
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Manager

The biggest outcomes that we noticed from using the system is the patient payments. They have...

Jul 2020
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Manager

The system has helped in verifying demographics. The system is efficient. The patients sometimes get...

Jul 2020
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Manager

It would take a lot for Phreesia to get any upper-level people on an issue.

Jul 2020
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VP/Other Executive

Phreesia has been phenomenal through COVID-19. They had patient self-service scheduling, and when...

Jul 2020
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VP/Other Executive

I have a lot of needs, and there are things that I want Phreesia to do that they don’t do yet. That...

Jul 2020
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VP/Other Executive

Phreesia is very proactive. One of their leaders calls me and bounces ideas off of me.

Jul 2020
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Analyst/Coordinator

Phreesia is one of my favorite companies that we work with. They helped us build a patient...

Jul 2020
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Director

We have implemented Phreesia’s tool in most of our markets. Our experience with Phreesia is...

Jun 2020
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Director

Phreesia provides very detailed ROIs for their products. That has made it easier for us to show why...

Jun 2020
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CIO

Telehealth is one of the main reasons we chose to partner with Phreesia in the first place. Knowing...

Jun 2020
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CIO

I have been fortunate to have had a lot of interactions with some senior executives at Phreesia.

Jun 2020
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CIO

Phreesia has really stepped up to support us through COVID-19. I have a lot of good stories about...

Jun 2020
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CIO

Phreesia is the only vendor I know of that interprets the eligibility and benefits that they get...

Jun 2020
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CIO

Online bill pay is something that Phreesia does a great job with. That was one of the biggest...

Jun 2020
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CIO

Phreesia is integrated into our EMR, so if a patient owes a balance, the system can ask the patient...

Jun 2020
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CIO

When we send out statements, we upload a file of all the statements that have been sent out to...

Jun 2020
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CIO

As part of patients’ registrations, we offer to put their credit cards on file so that any balances...

Jun 2020
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COO

With Phreesia, there are some integration problems that exist. Phreesia can't quite give us our...

Jun 2020
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COO

Phreesia's system is very good. The best things are the preappointment registration and mobile...

Jun 2020
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COO

Phreesia did really well on both the implementation and the training. I would have to say that...

Jun 2020
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COO

Phreesia's system has a very high cost, and that is a problem. If the cost of the system were...

Jun 2020
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COO

With Phreesia's system, the patient experience is not that good because of the financial aspect, the...

Jun 2020
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Director

Phreesia has been really great in helping us adapt to this new way of the world. They help us with...

Jun 2020
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Director

The system's strength is in its messaging to patients. It helps with capturing the patients in order...

Jun 2020
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Director

In a perfect world, having one system that does everything would be wonderful. We would have one...

Jun 2020
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CMIO

Phreesia's solution has worked out fairly well. We had our hiccups in the beginning, but since we...

Jun 2020
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Manager

I don't know the vendor's executives. We have an account representative who is fabulous, but I never...

Jun 2020
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Manager

Our satisfaction will stay the same a year from now. I don't know how the vendor is finding...

Jun 2020
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Manager

It seemed like the vendor was ahead of the curve in knowing what we needed during the COVID-19...

Jun 2020
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Manager

Knowing what I know now, I would buy Phreesia's system again. The system is a little pricey. I used...

Jun 2020
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Manager

When it came to training, we were just kind of left to figure things out on our own after the...

Jun 2020
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Manager

There is always room for improvement. We need check-in questions, but there is a better way to ask...

Jun 2020
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Manager

Throughout the COVID-19 crisis, the vendor has constantly provided updates. We haven’t used the...

Jun 2020
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Manager

The product is part of our long-term plans. Phreesia is part of the reason we are staying with our...

Jun 2020
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Manager

Phreesia avoids charging us for every little thing. Phreesia recently put together a patient-chat...

Jun 2020
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Manager

A few years ago, we had on-site training, and the trainers were pretty amazing. I don’t know how...

Jun 2020
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Manager

The system is very easy to use. Everything is pretty self-explanatory. The system is broken out in...

Jun 2020
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Manager

Overall, I think the support is okay. We used to have a direct client person that was very good, but...

Jun 2020
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Manager

The system is robust and drives tangible outcomes. It integrates so well with our EMR, and the...

Jun 2020
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Manager

When it comes to integration, I don’t know whether our problem is really Phreesia or our other...

Jun 2020
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Manager

The system has a reminder notification for us. When the reminder is sent out, the system does...

Jun 2020
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Manager

Immediately before the visit, the system asks the patient some screening questions. It has also been...

Jun 2020
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Manager

Once we decided we were going to reopen the clinic and see patients after COVID-19, Phreesia gave us...

Jun 2020
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Manager

Phreesia came up with things to help us during COVID-19. We asked for very few things, but Phreesia...

Jun 2020
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Manager

I have recommended Phreesia like crazy. Phreesia tries to keep all their promises. I have had to...

Jun 2020
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Manager

When it comes to driving tangible outcomes, Phreesia is growing for us. I am in the process of...

Jun 2020
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Manager

When it comes to current product functionality, my score is a little lower. But that may be due to...

Jun 2020
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Manager

The patient experience is one of the little spots that I have issues with, and that response is from...

Jun 2020
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Manager

One of the cool things about Phreesia during COVID-19 is that we can send a link for telehealth. But...

Jun 2020
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Director

Phreesia doesn’t avoid charging for every little thing. They try to avoid that, but they don’t. We...

Jun 2020
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Director

I have reached out to Phreesia during COVID-19, and I have put in requests. Phreesia is very...

Jun 2020
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Director

Phreesia is a really great company. They are trying to stay cutting edge and stay in tune with...

Jun 2020
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Director

The executives were very hands on and easy to reach. We were having weekly meetings with Phreesia,...

Jun 2020
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Director

We had some issues early on. We had some hiccups with some things that went out, and it took some...

Jun 2020
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Director

I like how we did the rollout. Phreesia was on-site when we did the rollout, and that was really...

Jun 2020
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Director

We have been using Phreesia’s system for a few years. It is a registration platform, and I know that...

Jun 2020
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Director

I like the system. It is a very good product and is user friendly. The data is reliable. The system...

Jun 2020
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Director

I think our future satisfaction is going to be high. What Phreesia will have moving forward is even...

Jun 2020
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VP/Other Executive

With a new patient, it can take longer to go through the electronic process than it would if we were...

Jun 2020
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Director

I have never met anyone at an executive level at Phreesia, unless I met someone at a conference, but...

Jun 2020
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