Phreesia Commentary

Filtered view: All

Phreesia's change to non-US-based product support has been difficult.

We have a dedicated customer success representative from Phreesia who meets with us regularly. Their...

We’re getting a lot of value from Phreesia, but it’s not cheap either.

We've been very happy with Phreesia. It's working very well for us. It's done a lot to streamline...

We are very happy with Phreesia. It's made a huge difference in getting patients into visits and...

Phreesia is probably one of the best companies I have ever worked with for tickets and support. I...

I use Phreesia's training videos when needed, but if I have a question, I can email Phreesia, and...

There is some room for improvement, but Phreesia performs very well overall and is easy to use. The...

Phreesia responds well to feedback. If I let them know about changes that would improve the program...

Phreesia has a chat, so in case something’s going wonky and we can’t figure it out, there is a live...

Phreesia is on a great track. It's just technology. They have voice AI now, and they have different...

Phreesia has a very great structure. I love the communication. We always hear back from people...

I’m not sure whether Phreesia is part of our long-term plans. We are a bigger organization now, and...

We've had last-minute location moves, location swaps, providers being added, and providers leaving....

Phreesia is good with support, but sometimes when we send urgent things, we get a delayed response...

Phreesia has something called Phreesia University, and it has all these videos and modules for how...

We meet with the vendor regularly. When we have a new go-live or a new thing in the solution,...

Phreesia still has no capability to manage things when we create users on our single sign-on side....

We've made a strategic decision here to use Phreesia across the whole health system. So, when it...

I would probably not choose Phreesia again. For example, we had no product that did any sort of...

Phreesia's pricing model is a certain amount of money per encounter. We have Phreesia pads that we...

Phreesia is very customizable. The vendor listens to their clients' challenges and comes up with...

Phreesia is one of the best companies we work with.

To stay competitive in the market, Phreesia needs to greatly enhance their service. We used to have...

Right now, the only strength of Phreesia is that they're able to provide a license with the Ages &...

Phreesia is not part of our long-term plans. We have a bit of time left in our contract, and we...

What's lacking in terms of training from Phreesia is mostly communication. Being able to set up time...

With Phreesia, there is a lot of turnover with our direct contacts, so sometimes it makes it harder...

With Phreesia, we have had some issues with transparency in how they are charging us for some of...

Phreesia has definitely allowed us to streamline our processes. It has allowed us to better engage...

Phreesia’s training is hands-on, direct, person-to-person training.

Phreesia is introducing some new options on their end. I think that, overall, Phreesia does a really...

We are going to be sunsetting Phreesia. We haven't been happy with it lately. We do a lot of...

In the beginning, Phreesia was good, and we had good feedback from them. They came and sat with us...

I love Phreesia and its capabilities. It has really helped us. Phreesia is a product where our...

We haven't seen too much turnover with Phreesia. There have been switches in our representative, but...

Phreesia is sometimes fair and transparent with ongoing charges. A really good example is that we...

Phreesia offers a solid product and has clearly been a leader in the digital intake space. They are...

Phreesia's solution needs to stay relevant. It is time for a refresh to ensure the product’s...

The user interface in Phreesia's solution is dated and not well connected. It feels like new...

Our plan is to replace Phreesia's solution with native functionalities in our EHR's platform. That...

Sometimes, I don't trust Phreesia's support team. I work with my representative a lot, and that...

Our implementation of Phreesia was pretty good. Phreesia is pretty transparent with their invoicing,...

Phreesia's system has a great tracker board, and they communicate well, but they don't have the...

Phreesia has been very receptive and proactive. Even when issues arise that we haven't noticed, they...

We use Phreesia extensively for patient communications, and while our EHR vendor may offer a similar...

Phreesia's customer service is good. We have a direct account manager who has always been very...

Phreesia purchased a platform called ConnectOnCall that we had used before Phreesia acquired it....

As good as Phreesia is, their support is all done offshore, and that makes the support people not...

Phreesia is proactive, but they don't quite have everything on their road map yet. Maybe they are...

As part of the things Phreesia’s system shows patients, Phreesia has what they call patient...

I can reach out to Phreesia and tell them to schedule a training on whatever feature, and they will...

I wish that the HIPAA-compliant texting in Phreesia were better integrated with the EHR. Phreesia...

Phreesia said that they had tighter integration with our EHR, but they don’t. I don't believe that...

We always do our own training anyway, but Phreesia does give us a good overview of their product....

Phreesia is very good with all of the automated and paperless patient intake, and that is why we...

Phreesia is transaction based. We do get new technology, but the solution is just very expensive.

We are such a tiny fish that I don't know that I would expect anything other than noninvolvement...

Our patients hate Phreesia's system. It has a cumbersome check-in process, and the pop-up ads are...

Phreesia is good about avoiding charging for every little thing. They are also very proactive. The...

Phreesia is easy to use because in the dashboard, there are dropdowns across the top of the screen....

The doctors don't like the self-registration and patient intake of Phreesia; they all balked at it....

Phreesia does charge for every little thing. Right now, we are good because we are not too far into...

I would tell other organizations that if the integration capability is there, Phreesia has a good...

The one disappointing piece of Phreesia is that they are sponsored by a lot of vendors, like...

We are seeing good results with Phreesia's solution. Patients are filling out all of their consent...

I don't think Phreesia has kept their promises. I think they have misled us. They promised that they...

Our practice management system is not the easiest system to have an API with. We have found that to...

The biggest benefit of using the solution has been workflow improvement. With Phreesia, we have had...

Phreesia is the fastest, most efficient company we have worked with when it comes to timeliness and...

We would like to be able to contact patients through the Phreesia solution further than just a week...

We will probably be replacing Phreesia. In some cases, they are doing a good job. Other vendors may...

Phreesia's system is by far the most intuitive, easy-to-use product that we have. It is very...

We have had a couple of new services that we are using Phreesia's system for, and the vendor's...

Phreesia's system does what it is advertised to do. It is an integration platform for our EMR, and...

Phreesia's system is super good, and it works as promoted. The only real complaint I have is that...

Phreesia is doing better with training. They are now a bit more proactive about reaching out. We...

I am kind of on the fence about whether I would buy Phreesia's system again. Our EMR vendor's...

Phreesia's support will eventually get to where it needs to be, but sometimes, I feel like I am...

There are some things that are included in Phreesia, but it is definitely a platform where we pay...

Phreesia used to be better at being proactive, but they have had a lot of changes in their...

The user interface is easy to work with. It is very intuitive. From an improvement perspective, I...