Phreesia
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Subject Expert
Aaron Gleave
Research Director
Commentary Summary
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User Commentary
I haven't had a problem with the system. It is easy to use. The solution has improved our ability to...
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The system is very valuable. I can illustrate the fact that Phreesia has improved our cash flow....
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I am interested in looking at Phreesia's self-scheduling functionality. I think that we will use it...
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The vendor was pretty cooperative with our integration. Our system integrated well with our EMR....
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Clients have to pay an additional amount to Phreesia so that ads won't pop up when a patient is...
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As long as clients pay attention to the blurbs on Phreesia's website and dashboard about things that...
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If users call Phreesia's support, the vendor will always respond and be helpful, even if the issue...
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We do recommend Phreesia, and over the years, we have recommended them to other people. Their system...
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We really like Phreesia. It has been a really good PM solution for us. The system is simple to use,...
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The support we get from Phreesia is very good, and the service is always fast. They help us right...
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As far as new technology goes, there is nothing really new from Phreesia. There haven't been too...
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Phreesia’s communication is actually pretty great because they have a representative that reaches...
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Sometimes when we start a project, we don't see so much of a return initially. But I think that the...
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Phreesia has some really valuable products and services. They have this thing called Phreesia Health...
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We have quite a bit of an obstacle when it comes to our integration and interface with the Phreesia...
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We have to ask the vendor whether there is going to be an extra charge before they tell us that...
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When it comes to training, Phreesia doesn't know what we would like to receive training on. I would...
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I don't think that our representative is empowered to do anything about any of our issues. When we...
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It would be easier for us to customize certain settings on the fly within the product instead of...
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Phreesia did a good job on our implementation with them, and they haven't made any major errors...
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It is pretty easy for our end users to learn how to use the system. They can train each other on it.
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We don't like the way that the system fails to integrate important clinical data into separate...
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We have had to add a lot of things to the solution, and all of those things have come with a cost.
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Phreesia has been great. They have offered a lot of things that have helped us with our business...
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The only issue that we have with the solution is that it has outages from time to time.
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I have recommended the product to others. I would tell others that if they get the system, they will...
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Phreesia is very accommodating and has always worked very well with us.
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Phreesia keeps their promises. They have always come through on what they have told us about the product....
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There is so much training from Phreesia. We don't even take advantage of some of it. But it is...
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We use Phreesia for its most basic functions. Whenever I hear about promotions from the vendor, it...
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The product helps us collect money, and it saves us from having to send out paper invoices. The...
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When we talk to Phreesia about any issues or concerns, they are quick to start working on those...
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Our current sales representative is awesome. That person works really well with us. They helped us...
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Phreesia doesn't always communicate with us about things. For example, when we get a new sales...
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I am very likely to recommend Phreesia to others. Phreesia collects money for the organization even...
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We are lucky that Phreesia interfaces directly with our EMR. Anything that is done in Phreesia feeds...
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There are some things about the solution's functionality that I wish were different. For example, I...
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The vendor is pretty good about upgrades and changes. They pushed out a bunch of things for us...
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We usually contact the vendor's support people over email, but if we have an urgent issue, then we...
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Phreesia keeps their promises most of the time. Phreesia is certainly friendly about trying, but...
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We can ask patients whatever questions we want using Phreesia's system. Not everything is integrated...
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I don't know whether I would purchase Phreesia's system again. Their competitor's product is...
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Phreesia's system does a lot for our practice. It integrates with our EHR system. As far as I am...
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Phreesia's responsiveness and quality of support are excellent. I regard Phreesia as an actual...
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I would love for Phreesia's system to become the single patient engagement platform for our...
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The percentage that Phreesia charges on credit card transactions is pretty high, especially if the...
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I don't have any ongoing training from the vendor. They were pretty proficient with training. When...
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I have a vendor representative who calls and talks to us regularly. We haven't really had vendor...
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I spend quite a bit on the system. The vendor's fees are so high.
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I really like Phreesia. I was surprised by how well it works for patient collections. Most of our...
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Phreesia allows us to customize time frames for patients to pay their bills. If a patient needs to...
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I wish that we had a little more flexibility in Phreesia. We have to alter our workflows to work...
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Our experience with Phreesia has been excellent. The system was the best investment that we ever...
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If we have an issue, then the vendor will take care of it immediately. They always let us know when...
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Our new EMR is capable of handling in-house payment plans without extra plug-in software. There...
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The product has a lot to offer because it can push out appointment reminders, check eligibility...
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There were a lot of growing pains until the vendor started developing some wider shoulders. Now, the...
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Phreesia is working on all the right things. The vendor has put a lot of work into the system, but...
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Over the years, Phreesia has certainly developed their tools, and they have proposed various...
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I like Phreesia because they are very responsive. They are very quick to customize and work with us...
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The drawback to Phreesia's system is that there is so much customizability that the data...
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In the very beginning, Phreesia's system was very high maintenance. Now that we have had the system...
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The system has been really great for us. It has helped us cut down some of our administrative work,...
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We have regular meetings with the vendor to give feedback. We are constantly giving feedback, and...
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The vendor is really good about being proactive versus reactive to upcoming things, even with...
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There are still some integrations I would like to see in the product. I know the vendor is working...
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We still have some processes in the background that our admin team has to do. When we are looking at...
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The product could be improved in terms of integration. Right now, there is only one-way...
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Phreesia's system is easy to use for any user, regardless of whether they are computer savvy. It is...
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We feel like Phreesia has grown a lot over the years. We have been with the vendor since they only...
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The vendor's response time isn't as good as it used to be. Phreesia has continued to grow out their...
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Phreesia’s ability to automatically ask patients questions has been pretty good. The product is...
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The product’s biggest strength is that it eliminates front desk time spent on the tedious paperwork...
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The implementation process was extremely easy. The vendor walked us through the entire process. They...
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There is always someone at Phreesia that is available to speak with us when there is an urgent...
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Phreesia's product is a multifaceted platform that can be used for all types of medicine. I see the...
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We are extremely satisfied with the product. It has decreased our check-in time from about 15 to 30...
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Phreesia claimed that they had the functionality for clinical intake, but they didn't really have...
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We have been using Phreesia, and it is working pretty well. It helps our front desk make sure all...
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Nothing is really automatic. Everything has to be set up and tested ahead of time. Once the system...
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We are looking to see whether there is a better system. We are always looking for something with...
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When we want to incorporate new forms into the system or send out electronic forms, I believe the...
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We use Phreesia's system to send links for our telehealth visits, and that seems to work pretty...
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The self-scheduling feature in the system is amazing. That feature can manage the thousands of...
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We would love Phreesia to offer some sort of portal integration because then the system would be our...
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The executives and other people we work with at Phreesia are amazing. I have biweekly calls, and I...
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We love Phreesia, and we can’t wait to see what the future has in store. Any time they roll out...
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Our EMR vendor offers a lot of the functionality that Phreesia's system has, such as appointment...
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One great outcome of the system is that it increased our payments. We can let patients know about...
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I would absolutely buy Phreesia's system again. It is worth every penny. We love Phreesia. We needed...
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Phreesia's system was especially helpful during the pandemic. Patients had been calling into the...
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Phreesia's system is great from an integration perspective. It is fully integrated with our EMR, and...
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Phreesia is on top of the ever-changing COVID-19 world we live in. They recently introduced a mobile...
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The upgrades are very seamless. They often happen in the background, and we come in the next day to...
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With Phreesia, we have had some recent struggles because there has seemed to be some turnover with...
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Phreesia's whole bread and butter is integration with practice management and EHR vendors, but we...
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From a patient perspective, patients seem to really be able to navigate the system well, whether...
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We are definitely moving away from using the tablets. We have never had the kiosks. Obviously, in...
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Our satisfaction with Phreesia's system will probably increase in a year. We have seen a lot of the...
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In all the time I have worked at my organization, I don’t think we have interacted with another...
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Phreesia has some opportunities for some improvement. They could improve their ability to capture or...
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Phreesia is very transparent. When there was an issue, they tell us about it and what they are doing...
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The only reason I could see us leaving Phreesia would be to go to our EMR vendor. We would do that...
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We have been with Phreesia for years, and we still have regular touchpoints and status calls with...
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There are places where Phreesia's existing integration options are a bit lacking and aren't as...
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I would buy this system again. There were some quirky things that happened, but the vendor was...
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We were on a subscription model with the vendor, and for the most part, they kept to that. There...
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The vendor was very proactive, especially during the COVID-19 pandemic. They came out rapidly with...
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The system pays for itself in every aspect. In a few months, the entire year of payments is paid for....
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Phreesia's system is easy to function and manage. We have been blown away by the system's...
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In Phreesia's system, it would be very nice to be able to text patients that have appointments. We...
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In the beginning, Phreesia was super great. But then we were transferred to a new team, and they are...
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We use Phreesia on the front end to do registration. Also, the system collects co-payments up front...
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Phreesia has come a long way. Initially, their service wasn’t the best, but they have gotten much...
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We collect information up front, but not everything interfaces immediately directly into our EMR....
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Phreesia's system works great. One of the newest features that have been great is the patient chat...
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Phreesia's system is the best thing ever. We were shocked at how many patients just paid their bills...
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We have an actual client support person with Phreesia who has been responsive anytime we have needed...
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We implemented a quick automatic flow process, and that means that the patients that have registered...
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The one thing the system doesn't do well is attaching our insurance referrals. That is one area that...
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We went with Phreesia's system for our online check-in tool. It was one of the top choices in the...
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The beginning implementation was crazy, but we adapted pretty quickly. Phreesia worked with us...
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There is a check-in message for every appointment, and patients don't like to get it multiple times,...
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The system sends texts and emails, and it is great if patients open them. Phreesia's system has...
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I can't say that we are where we want to be yet. As far as patient engagement goes, there are some...
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We have manipulated and modified our workflows that the patients receive a lot. I wish that we had...
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Phreesia would be really good with support. We struggled in the beginning, and Phreesia was...
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We can ask any questions we want. There have been a couple of things where we have wanted...
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I feel like Phreesia has a revolving door with their representatives. It would be nice to have just...
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Overall, Phreesia is a wonderful product. The vendor's people are all very kind and eager, but they...
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Phreesia seems to have a lot of turnover. Sometimes, we aren't sure who our main contact is because...
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We did a trial on one of Phreesia's new products. We weren't really given any form of insight or a...
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I love the solution. I can't say enough about it.
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Phreesia's online support is horrible. I don't receive return calls from them at all. With other...
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We have tracked the solution over the years enough to know that it works and that it is logically...
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The system is great because it helps us collect patient co-pays up front. The solution also helps to...
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We are excited about another product that Phreesia just bought. They are putting two of our favorite...
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Phreesia charges for things that I have added on, and they tell me about those charges ahead of time....
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We love and adore Phreesia. Part of the reason we chose a new product in a different area was that...
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I can ask Phreesia to do something totally outside the box, and they are pretty good about coming up...
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Phreesia’s training is fantastic. I don't think I have ever been through such good training. Our...
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Overall, Phreesia has worked well. There are some things that the vendor has needed to address for...
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When Phreesia does its automatic check-in for a patient, it doesn't always check the patient into...
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It can sometimes take the vendor a while to get to something, but they eventually get to it.
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Phreesia doesn't nickel-and-dime us, but their surveys cost extra. They send out surveys like...
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Phreesia's training portal is a little cumbersome. Anyone who has ever worked in the medical field...
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Phreesia is useable. It is certainly better than all of our employees having to call patients to...
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Phreesia is a great vendor to work with. Their patient intake management solution is great. We are...
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Phreesia is a great company. Our go-live was as seamless as it could have been. The implementation...
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Phreesia was super helpful during the COVID-19 crisis. They had a COVID-19 triage questionnaire, and...
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The vendor has a very extensive training library, but it isn't really very interactive. We had one...
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Phreesia is starting to nickel-and-dime. I didn't feel like that in the beginning, but it seems like...
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Phreesia is awesome. They were unbelievably on top of COVID-19. When the screening questions came...
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Phreesia is bringing problems to me before I even know that there are problems. Phreesia's support...
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I would tout Phreesia's solution for making the lives of the front desk people much better and for...
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When Phreesia introduces a new product or part of their product, a lot of times they try to charge...
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Phreesia doesn’t really do a lot of training. But I don’t think we need a ton. If we have new hires,...
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The vendor is constantly trying to find additional services they can offer and additional ways they...
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We wanted to find a good way for patients to fill out all of their paperwork and help with our...
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Phreesia really helped by electronically sending the intake forms to patients so that they could...
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Working with the Phreesia team was just super easy. We had a lot of concerns, but that didn’t even...
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Phreesia is always coming out with a new technology offering but at an additional price. They are...
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Phreesia has always been very easy to contact, and I have my issues handled if there are any. The...
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During the pandemic, patients didn’t want to come into the office. We sent them a message to text us...
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I don’t have any complaints with Phreesia. I really enjoy working with them. I like that they are...
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Phreesia used to have downtime fairly often. At one point, they were having some issues, but things...
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We absolutely love Phreesia. The system is definitely not going anywhere. We have kept Phreesia’s...
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There is always a charge for everything, but usually, the charge is not very significant. We have a...
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There are some functionalities in Phreesia’s system that I am still waiting for. When we send an...
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Phreesia is quick at everything. When we make an enhancement request, they immediately start looking...
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I think my satisfaction with Phreesia will be higher a year from now. I have seen them trying to improve....
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We have been pretty happy with Phreesia because they bring new pieces out quite often. One piece is...
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The vendor has to be involved in a lot of the changes to the system. We are able to change things in...
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Phreesia does a good job. We brought them in to change the face of our practice. Before Phreesia,...
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We used to use another vendor to do all of our reminders and appointments, and we have since moved...
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Phreesia's system integrates with our PM system. That is important because the system is cloud...
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When patients get here now, if they do the previsit things, we just have a few questions to ask and...
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We still have regular calls with Phreesia. They are available to us. We have an account manager, so...
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When Phreesia first started selling the product, they said it was going to cost us very little...
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Phreesia’s system has what it calls a sanity rule in that when we push our appointment data into our...
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In terms of tangible outcomes and tracking things, Phreesia mostly does a pretty good job. We are...
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We work with the Phreesia folks, and we tell them what questions to ask, what the prompts need to...
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Historically, we have had really good client success people assigned to us. For a short time, we had...
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I have been happy that Phreesia has just provided many of the things that we have really needed as a...
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Talking to our assigned person is great, but if we talk to Phreesia’s regular customer support, they...
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I really like that when we do an interview with Phreesia, the patient can do everything online, and...
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The one thing that I have really been pushing Phreesia to do is make a better population health...
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There are a lot of good things that Phreesia offers. Phreesia does our patient check-in and...
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There has been new functionality in the system, and Phreesia periodically does new updates. With...
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Our problem becomes the integration with our patient portal. There are some things that Phreesia...
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Phreesia is pretty attentive. I usually call in, and sometimes our issue is something they can fix...
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We are very pleased with Phreesia. Their customer support is excellent, and their innovation is very...
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Phreesia's software is very intuitive and easy to use. It is basically just point and click. It has...
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Our EMR vendor and Phreesia have worked together to really establish an efficient, seamless workflow....
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They have done a lot of very good things and have been freeing up our staff's time. Implementing...
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Phreesia interfaces with our EMR. Right now, patients don't check themselves in. Instead, they call...
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The vendor has great customer service. I have frequent meetings with them to go over what is and...
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We just added some screening tools to the system for a certain patient population. We have specific...
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With Phreesia, it costs money any time that we want to add in a little feature, like our...
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We are incredibly unhappy with Phreesia. They are pretty stubborn about integration. They have...
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When there is an outage, Phreesia is very responsive and communicative. Even when they learn about...
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Phreesia's system has filled a hole with up-front collection and point-of-service collection because...
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I absolutely love Phreesia's system. It is a fantastic check-in solution that has streamlined...
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Phreesia's system is easy to use. The way it is designed and the look and feel are good. I like how...
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Phreesia has delivered on what they said the product was going to do. It is supposed to be a...
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Phreesia is just so proactive. They are constantly looking at the next thing they can make better....
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When Phreesia has a new product available, we pay per provider and per month if we take the product....
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We have a monthly meeting with Phreesia, and they go over the newest things and how those things are...
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Phreesia makes it easy to find training tools, and if I am looking for something specific, I can...
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When we have chosen the questions, sometimes we have struggled to get them to transfer over to our...
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I absolutely love Phreesia. They have been a huge asset. It is just so easy for us to work with our...
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