Cybersecurity Is Critical in Today's Environment
Phreesia
Filtered view: All
Subject Expert
Aaron Gleave
Research Director
Commentary Summary
User Commentary
Manager
I would buy this system again. There were some quirky things that happened, but the vendor was...
Login or Create an Account to see details.
Manager
We were on a subscription model with the vendor, and for the most part, they kept to that. There...
Login or Create an Account to see details.
Manager
The vendor was very proactive, especially during the COVID-19 pandemic. They came out rapidly with...
Login or Create an Account to see details.
Manager
The system pays for itself in every aspect. In a few months, the entire year of payments is paid for....
Login or Create an Account to see details.
Manager
Phreesia's system is easy to function and manage. We have been blown away by the system's...
Login or Create an Account to see details.
Manager
In Phreesia's system, it would be very nice to be able to text patients that have appointments. We...
Login or Create an Account to see details.
Manager
In the beginning, Phreesia was super great. But then we were transferred to a new team, and they are...
Login or Create an Account to see details.
Manager
We use Phreesia on the front end to do registration. Also, the system collects co-payments up front...
Login or Create an Account to see details.
Manager
Phreesia has come a long way. Initially, their service wasn’t the best, but they have gotten much...
Login or Create an Account to see details.
Manager
We collect information up front, but not everything interfaces immediately directly into our EMR....
Login or Create an Account to see details.
Director
Phreesia's system works great. One of the newest features that have been great is the patient chat...
Login or Create an Account to see details.
Director
Phreesia's system is the best thing ever. We were shocked at how many patients just paid their bills...
Login or Create an Account to see details.
Director
We have an actual client support person with Phreesia who has been responsive anytime we have needed...
Login or Create an Account to see details.
Director
We implemented a quick automatic flow process, and that means that the patients that have registered...
Login or Create an Account to see details.
Director
The one thing the system doesn't do well is attaching our insurance referrals. That is one area that...
Login or Create an Account to see details.
Manager
We went with Phreesia's system for our online check-in tool. It was one of the top choices in the...
Login or Create an Account to see details.
Manager
The beginning implementation was crazy, but we adapted pretty quickly. Phreesia worked with us...
Login or Create an Account to see details.
Manager
There is a check-in message for every appointment, and patients don't like to get it multiple times,...
Login or Create an Account to see details.
Manager
The system sends texts and emails, and it is great if patients open them. Phreesia's system has...
Login or Create an Account to see details.
Manager
I can't say that we are where we want to be yet. As far as patient engagement goes, there are some...
Login or Create an Account to see details.
Manager
We have manipulated and modified our workflows that the patients receive a lot. I wish that we had...
Login or Create an Account to see details.
Manager
Phreesia would be really good with support. We struggled in the beginning, and Phreesia was...
Login or Create an Account to see details.
Manager
We can ask any questions we want. There have been a couple of things where we have wanted...
Login or Create an Account to see details.
Manager
I feel like Phreesia has a revolving door with their representatives. It would be nice to have just...
Login or Create an Account to see details.
Manager
Overall, Phreesia is a wonderful product. The vendor's people are all very kind and eager, but they...
Login or Create an Account to see details.
Manager
Phreesia seems to have a lot of turnover. Sometimes, we aren't sure who our main contact is because...
Login or Create an Account to see details.
Manager
We did a trial on one of Phreesia's new products. We weren't really given any form of insight or a...
Login or Create an Account to see details.
Manager
I love the solution. I can't say enough about it.
Login or Create an Account to see details.
Manager
Phreesia's online support is horrible. I don't receive return calls from them at all. With other...
Login or Create an Account to see details.
Manager
We have tracked the solution over the years enough to know that it works and that it is logically...
Login or Create an Account to see details.
Manager
The system is great because it helps us collect patient co-pays up front. The solution also helps to...
Login or Create an Account to see details.
Manager
We are excited about another product that Phreesia just bought. They are putting two of our favorite...
Login or Create an Account to see details.
Manager
Phreesia charges for things that I have added on, and they tell me about those charges ahead of time....
Login or Create an Account to see details.
Manager
We love and adore Phreesia. Part of the reason we chose a new product in a different area was that...
Login or Create an Account to see details.
Manager
I can ask Phreesia to do something totally outside the box, and they are pretty good about coming up...
Login or Create an Account to see details.
Manager
Phreesia’s training is fantastic. I don't think I have ever been through such good training. Our...
Login or Create an Account to see details.
Manager
Overall, Phreesia has worked well. There are some things that the vendor has needed to address for...
Login or Create an Account to see details.
Manager
When Phreesia does its automatic check-in for a patient, it doesn't always check the patient into...
Login or Create an Account to see details.
Manager
It can sometimes take the vendor a while to get to something, but they eventually get to it.
Login or Create an Account to see details.
Manager
Phreesia doesn't nickel-and-dime us, but their surveys cost extra. They send out surveys like...
Login or Create an Account to see details.
Manager
Phreesia's training portal is a little cumbersome. Anyone who has ever worked in the medical field...
Login or Create an Account to see details.
Manager
Phreesia is useable. It is certainly better than all of our employees having to call patients to...
Login or Create an Account to see details.
COO
Phreesia is a great vendor to work with. Their patient intake management solution is great. We are...
Login or Create an Account to see details.
COO
Phreesia is a great company. Our go-live was as seamless as it could have been. The implementation...
Login or Create an Account to see details.
COO
Phreesia was super helpful during the COVID-19 crisis. They had a COVID-19 triage questionnaire, and...
Login or Create an Account to see details.
Manager
The vendor has a very extensive training library, but it isn't really very interactive. We had one...
Login or Create an Account to see details.
Manager
Phreesia is starting to nickel-and-dime. I didn't feel like that in the beginning, but it seems like...
Login or Create an Account to see details.
Manager
Phreesia is awesome. They were unbelievably on top of COVID-19. When the screening questions came...
Login or Create an Account to see details.
Manager
Phreesia is bringing problems to me before I even know that there are problems. Phreesia's support...
Login or Create an Account to see details.
Manager
I would tout Phreesia's solution for making the lives of the front desk people much better and for...
Login or Create an Account to see details.
Director
When Phreesia introduces a new product or part of their product, a lot of times they try to charge...
Login or Create an Account to see details.
Director
Phreesia doesn’t really do a lot of training. But I don’t think we need a ton. If we have new hires,...
Login or Create an Account to see details.
Director
The vendor is constantly trying to find additional services they can offer and additional ways they...
Login or Create an Account to see details.
Manager
We wanted to find a good way for patients to fill out all of their paperwork and help with our...
Login or Create an Account to see details.
Manager
Phreesia really helped by electronically sending the intake forms to patients so that they could...
Login or Create an Account to see details.
Manager
Working with the Phreesia team was just super easy. We had a lot of concerns, but that didn’t even...
Login or Create an Account to see details.
Manager
Phreesia is always coming out with a new technology offering but at an additional price. They are...
Login or Create an Account to see details.
Manager
Phreesia has always been very easy to contact, and I have my issues handled if there are any. The...
Login or Create an Account to see details.
Manager
During the pandemic, patients didn’t want to come into the office. We sent them a message to text us...
Login or Create an Account to see details.
Director
I don’t have any complaints with Phreesia. I really enjoy working with them. I like that they are...
Login or Create an Account to see details.
Director
Phreesia used to have downtime fairly often. At one point, they were having some issues, but things...
Login or Create an Account to see details.
Analyst/Coordinator
We absolutely love Phreesia. The system is definitely not going anywhere. We have kept Phreesia’s...
Login or Create an Account to see details.
Analyst/Coordinator
There is always a charge for everything, but usually, the charge is not very significant. We have a...
Login or Create an Account to see details.
Analyst/Coordinator
There are some functionalities in Phreesia’s system that I am still waiting for. When we send an...
Login or Create an Account to see details.
Analyst/Coordinator
Phreesia is quick at everything. When we make an enhancement request, they immediately start looking...
Login or Create an Account to see details.
Manager
I think my satisfaction with Phreesia will be higher a year from now. I have seen them trying to improve....
Login or Create an Account to see details.
Manager
We have been pretty happy with Phreesia because they bring new pieces out quite often. One piece is...
Login or Create an Account to see details.
Manager
The vendor has to be involved in a lot of the changes to the system. We are able to change things in...
Login or Create an Account to see details.
Director
Phreesia does a good job. We brought them in to change the face of our practice. Before Phreesia,...
Login or Create an Account to see details.
Director
We used to use another vendor to do all of our reminders and appointments, and we have since moved...
Login or Create an Account to see details.
Director
Phreesia's system integrates with our PM system. That is important because the system is cloud...
Login or Create an Account to see details.
Director
When patients get here now, if they do the previsit things, we just have a few questions to ask and...
Login or Create an Account to see details.
Director
We still have regular calls with Phreesia. They are available to us. We have an account manager, so...
Login or Create an Account to see details.
Director
When Phreesia first started selling the product, they said it was going to cost us very little...
Login or Create an Account to see details.
Director
Phreesia’s system has what it calls a sanity rule in that when we push our appointment data into our...
Login or Create an Account to see details.
Director
In terms of tangible outcomes and tracking things, Phreesia mostly does a pretty good job. We are...
Login or Create an Account to see details.
Director
We work with the Phreesia folks, and we tell them what questions to ask, what the prompts need to...
Login or Create an Account to see details.
Manager
Historically, we have had really good client success people assigned to us. For a short time, we had...
Login or Create an Account to see details.
Manager
I have been happy that Phreesia has just provided many of the things that we have really needed as a...
Login or Create an Account to see details.
Manager
Talking to our assigned person is great, but if we talk to Phreesia’s regular customer support, they...
Login or Create an Account to see details.
Manager
I really like that when we do an interview with Phreesia, the patient can do everything online, and...
Login or Create an Account to see details.
Manager
The one thing that I have really been pushing Phreesia to do is make a better population health...
Login or Create an Account to see details.
Manager
There are a lot of good things that Phreesia offers. Phreesia does our patient check-in and...
Login or Create an Account to see details.
Manager
There has been new functionality in the system, and Phreesia periodically does new updates. With...
Login or Create an Account to see details.
Manager
Our problem becomes the integration with our patient portal. There are some things that Phreesia...
Login or Create an Account to see details.
Manager
Phreesia is pretty attentive. I usually call in, and sometimes our issue is something they can fix...
Login or Create an Account to see details.
Manager
We are very pleased with Phreesia. Their customer support is excellent, and their innovation is very...
Login or Create an Account to see details.
Manager
Phreesia's software is very intuitive and easy to use. It is basically just point and click. It has...
Login or Create an Account to see details.
Manager
Our EMR vendor and Phreesia have worked together to really establish an efficient, seamless workflow....
Login or Create an Account to see details.
Manager
They have done a lot of very good things and have been freeing up our staff's time. Implementing...
Login or Create an Account to see details.
Manager
Phreesia interfaces with our EMR. Right now, patients don't check themselves in. Instead, they call...
Login or Create an Account to see details.
Manager
The vendor has great customer service. I have frequent meetings with them to go over what is and...
Login or Create an Account to see details.
Manager
We just added some screening tools to the system for a certain patient population. We have specific...
Login or Create an Account to see details.
Manager
With Phreesia, it costs money any time that we want to add in a little feature, like our...
Login or Create an Account to see details.
Director
We are incredibly unhappy with Phreesia. They are pretty stubborn about integration. They have...
Login or Create an Account to see details.
Director
When there is an outage, Phreesia is very responsive and communicative. Even when they learn about...
Login or Create an Account to see details.
Director
Phreesia's system has filled a hole with up-front collection and point-of-service collection because...
Login or Create an Account to see details.
CIO
I absolutely love Phreesia's system. It is a fantastic check-in solution that has streamlined...
Login or Create an Account to see details.
CEO/President
Phreesia's system is easy to use. The way it is designed and the look and feel are good. I like how...
Login or Create an Account to see details.
CEO/President
Phreesia has delivered on what they said the product was going to do. It is supposed to be a...
Login or Create an Account to see details.
Manager
Phreesia is just so proactive. They are constantly looking at the next thing they can make better....
Login or Create an Account to see details.
Manager
When Phreesia has a new product available, we pay per provider and per month if we take the product....
Login or Create an Account to see details.
Manager
We have a monthly meeting with Phreesia, and they go over the newest things and how those things are...
Login or Create an Account to see details.
Manager
Phreesia makes it easy to find training tools, and if I am looking for something specific, I can...
Login or Create an Account to see details.
Manager
When we have chosen the questions, sometimes we have struggled to get them to transfer over to our...
Login or Create an Account to see details.
Manager
I absolutely love Phreesia. They have been a huge asset. It is just so easy for us to work with our...
Login or Create an Account to see details.
Manager
Phreesia has been an amazing company to work with. They have been able to make needed changes based...
Login or Create an Account to see details.
Manager
Nobody picks up their phones anymore, so Phreesia enables us to send out text messages. Patients are...
Login or Create an Account to see details.
Manager
Phreesia arranges for training and retraining, and that is great. Phreesia will continue to enhance...
Login or Create an Account to see details.
Manager
Our main contact during the implementation was super awesome to work with. But once the...
Login or Create an Account to see details.
Manager
It would be really nice to have the capacity to build templates on our own. As the process stands,...
Login or Create an Account to see details.
Manager
The system has been a lifesaver during COVID-19. We haven’t opened our waiting rooms. Everyone has...
Login or Create an Account to see details.
Manager
The vendor could improve their price. It is a little high. There are advertisements at the end of...
Login or Create an Account to see details.
Director
The product works well as long as the interfaces are functional with our PM and EMR systems. It is...
Login or Create an Account to see details.
Nurse
Phreesia is always updating the questionnaires, especially with COVID-19. They come out with what...
Login or Create an Account to see details.
Nurse
I wish the Phreesia system integrated with other systems more. If someone has a same-day appointment...
Login or Create an Account to see details.
Nurse
The vendor did have some great specials during the COVID-19 crisis. They allowed us to update and...
Login or Create an Account to see details.
Nurse
I like the system for what we use it for. I know it can do a lot more, but we have had several calls...
Login or Create an Account to see details.
Manager
Phreesia is great. They are probably one of the best vendors that we have worked with for...
Login or Create an Account to see details.
Manager
The add-ons that Phreesia charges us for are understandable. I don't think that they nickel-and-dime...
Login or Create an Account to see details.
Manager
I could pick up the phone and talk to Phreesia's CEO and president at any time. The vendor also has...
Login or Create an Account to see details.
VP/Other Executive
Phreesia has been amazing during the pandemic. In just a few weeks, they completely revamped the...
Login or Create an Account to see details.
Manager
The vendor has been awesome. When COVID-19 started happening, they were on the ball. They had a...
Login or Create an Account to see details.
Manager
Our ability to collect co-pays increased significantly when we got the system. Our daily deposits...
Login or Create an Account to see details.
Manager
My only hang-up is that we have a specialty clinic, and the system is not able to differentiate...
Login or Create an Account to see details.
Manager
The vendor's training is good. They have videos and other things that we can watch to learn about anything....
Login or Create an Account to see details.
Analyst/Coordinator
Overall, my experience with Phreesia has been great. But when the solution was first implemented, we...
Login or Create an Account to see details.
VP/Other Executive
We use the Phreesia product in our clinic to verify patients' benefits, and they check in using the...
Login or Create an Account to see details.
VP/Other Executive
The vendor says they can deliver, but when we want to get certain things done, those things fall...
Login or Create an Account to see details.
VP/Other Executive
We haven't had many issues with the Phreesia system. It is pretty seamless from an end-user point of...
Login or Create an Account to see details.
VP/Other Executive
We pay Phreesia a percentage of collections, and I think the percentage is a little high, but we...
Login or Create an Account to see details.
Physician
We have been running into issues with the new-patient workflow in the system. If a patient is new...
Login or Create an Account to see details.
Director
The system definitely assists with patient efficiency on the front end, and our ability to have...
Login or Create an Account to see details.
Director
The system allows compliance with consents and different regulatory items. It makes everything a...
Login or Create an Account to see details.
Director
Phreesia's system has integration with the back office and clinical items, but it doesn’t have...
Login or Create an Account to see details.
CIO
Phreesia is part of our long-term plans, but the caveat is that the Phreesia consumer space is...
Login or Create an Account to see details.
CIO
I don't know whether there will be an end-to-end consumer solution, but Phreesia has been a partner...
Login or Create an Account to see details.
Manager
Phreesia came out with templates and other things to help us through the COVID-19 crisis. The...
Login or Create an Account to see details.
Manager
We really don't have that much contact with the executives. It only happens when we have issues. We...
Login or Create an Account to see details.
Analyst/Coordinator
Phreesia has a good model that is easy to expand based on their pricing. They take a percentage of...
Login or Create an Account to see details.
Analyst/Coordinator
Phreesia would definitely be a front-runner if we were in the market again. I don't have any...
Login or Create an Account to see details.
Analyst/Coordinator
Phreesia does well with training. We are currently going through some training for the new offerings...
Login or Create an Account to see details.
Analyst/Coordinator
We have some problems with the solution working as promoted, how things are launched, and how the...
Login or Create an Account to see details.
Analyst/Coordinator
Phreesia has advancements that they are already reaching out to us for. By next year, we should see...
Login or Create an Account to see details.
CIO
Phreesia is a really good company, and they have treated us very well. At the beginning of the...
Login or Create an Account to see details.
CIO
Phreesia’s tool has very much been a benefit. There is a series of preventative health...
Login or Create an Account to see details.
CIO
We still have areas that we need to work on with Phreesia. For example, when patients have checked...
Login or Create an Account to see details.
CIO
Phreesia's software is pretty expensive. My satisfaction with the product was lower in the past when...
Login or Create an Account to see details.
Analyst/Coordinator
What I like about Phreesia's system is that we have five products in one product. It is...
Login or Create an Account to see details.
Analyst/Coordinator
I am a huge fan of Phreesia. We had a super smooth implementation with videos to support their...
Login or Create an Account to see details.
Manager
In general, Phreesia was really proactive about the COVID-19 crisis. They implemented screening...
Login or Create an Account to see details.
Manager
Things have been wonderful with Phreesia. There are always hiccups and issues with technology. But...
Login or Create an Account to see details.
CEO/President
I would tell others that the vendor has supported us in trying to achieve new and better ways to...
Login or Create an Account to see details.
CEO/President
The vendor meets our expectations but doesn't quite exceed them. However, the vendor is getting...
Login or Create an Account to see details.
Manager
If the vendor could separate the billing by guarantor versus patient, that would change the game on...
Login or Create an Account to see details.
Manager
We run into challenges with the integration into the EMR. We can ask questions about the types of...
Login or Create an Account to see details.
Manager
Keeping Phreesia is kind of up in the air right now. We are looking at a different EMR, so that...
Login or Create an Account to see details.
Manager
The vendor's customer support is fantastic. The people are very responsive and very easy to work with....
Login or Create an Account to see details.
Manager
The ease of use is the vendor’s strength. We don’t have to log in to anything. Overall, our...
Login or Create an Account to see details.
Manager
There are a few areas that drive our ratings to be a little low. One area is clinical screening...
Login or Create an Account to see details.
Manager
The way Phreesia has reacted to the COVID-19 crisis has been an example of how adaptable Phreesia...
Login or Create an Account to see details.
Manager
From the get-go, Phreesia impressed us through the vetting, sales, contracting, and implementation...
Login or Create an Account to see details.
Manager
We have dramatically decreased our no-show rate with Phreesia's solution. Our specialty is most...
Login or Create an Account to see details.
Manager
For marketing reasons, it has been really great to have Phreesia. They have a health campaign...
Login or Create an Account to see details.
Manager
Our referrals platform within Phreesia's solution has been awesome. We are able to have physicians...
Login or Create an Account to see details.
Manager
I would like Phreesia to improve the training software on the website. It is not very user friendly....
Login or Create an Account to see details.
Manager
We have a fantastic client associate who is assigned to us. That person gets things done and...
Login or Create an Account to see details.
Manager
I think that Phreesia is the way of the future. I like it when users and patients come in and are...
Login or Create an Account to see details.
Manager
I have been blown away by the care that Phreesia has taken. They are truly invested in the success...
Login or Create an Account to see details.
Director
We haven't really had any upgrades, but my implementation specialist was amazing through the build...
Login or Create an Account to see details.
Director
The only bad parts of the training were from my own staff members not doing what they were supposed...
Login or Create an Account to see details.
Director
Phreesia's system is streamlining patient intake and the time that the patients have to spend doing...
Login or Create an Account to see details.
Director
I really don’t ever call Phreesia for support. I just do that through the support portal. They have...
Login or Create an Account to see details.
Director
Phreesia's system has so many analytics that we can do, from payments to interest scores to surveys....
Login or Create an Account to see details.
Director
Normally, patients have to write their names and phone numbers on the patient-intake paperwork. But...
Login or Create an Account to see details.
Director
The technology that we have is very unified and cohesive. The system asks patients whether their...
Login or Create an Account to see details.
Director
We now have fewer people sitting in the waiting room, and that is good during COVID-19 times so that...
Login or Create an Account to see details.
Director
One strength is the level of support that we get when we have an issue. The vendor has a support...
Login or Create an Account to see details.
Director
Phreesia is about creating functionality that we may not already have. They create new things for us...
Login or Create an Account to see details.
Director
Right now, nothing is missing from the platform. But things keep popping up, and the vendor creates...
Login or Create an Account to see details.
Director
The biggest area where the vendor exceeded expectations is telemedicine. They didn’t know they were...
Login or Create an Account to see details.
Director
The vendor actually created telehealth in real time and updated it based on practice feedback. All...
Login or Create an Account to see details.
Director
We have the provider messaging integrated all the way to the observation terms. The information that...
Login or Create an Account to see details.
Director
The most significant outcomes are up-front patient collections. We have collected more than we did...
Login or Create an Account to see details.
Director
An outcome that we have seen is patient satisfaction with the check-in process. Patients like being...
Login or Create an Account to see details.
Featured Report
Preferences
Related Blogs
Patient Intake Management 2020: The Good, the Bad, and the COVID-19