Phreesia
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Subject Expert
Jacob Fulton
Research Director
Commentary Summary
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User Commentary
Relationship
Phreesia has regular meetings with us, and they are constantly taking feedback, letting us know how...
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Lessons Learned
I would tell someone looking into Phreesia that their system is very user friendly, but Phreesia is...
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Future Outlook
We are moving away from Phreesia because of limitations within the software and because other...
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Lessons Learned
With certain platforms, I would go with Phreesia again, but if we were to move into an...
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Technology
The Phreesia solution is all cloud based, so when Phreesia makes an update, they first do a trial of...
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Other Observations & Comments
Phreesia is limited in what they are able to push back into different platforms because of limited...
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Relationship
We added a provider to Phreesia, and understandably, the pricing went up. When the provider left, we...
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Functionality and Upgrades
We do our new patient paperwork through Phreesia, and we like that we can easily keep track of when...
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Functionality and Upgrades
We would like Phreesia to improve on getting us resolutions quickly when we have problems. For...
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Functionality and Upgrades
Phreesia has a feature called Health Campaigns that is basically a marketing tool in the product's...
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Functionality and Upgrades
Phreesia is extremely user friendly for patients. One thing that we like about Phreesia is the...
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Future Outlook
My providers are very dissatisfied with Phreesia's product. It is difficult, and it freezes. People...
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Functionality and Upgrades
The one good thing about Phreesia is the payments and collection piece.
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Service and Support
When we log a support case, we wait several weeks before there is a resolution. We don't get a...
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Relationship
We had much better interactions with our implementation specialist than we do now with the account...
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Relationship
If we tell Phreesia that something doesn't work for our practice and give the vendor an example to...
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Win/Loss - Why they were selected (by current clients)
Phreesia's system was able to do more than our EMR was. That was why we purchased it. We are excited...
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Functionality and Upgrades
The system was very helpful during the COVID-19 pandemic. It allowed us to communicate a little...
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Service and Support
We have had a few more hiccups with Phreesia than we would have liked. As Phreesia has grown,...
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Functionality and Upgrades
There are a couple of things about the system that we don't particularly like. Phreesia is working...
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Functionality and Upgrades
There are a couple of things that I would like to see changed. A patient goes through and fills out...
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Functionality and Upgrades
We are an extremely busy practice, and we have needs that may be a little different than the needs...
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Technology
Phreesia has a team dedicated to enhancing things that people want enhanced in the product and...
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Implementation and Training
Phreesia has a tab for analytics where we can see different insights about how our practice is...
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Functionality and Upgrades
Phreesia is our system for patient intake management. Patient paperwork is all done electronically,...
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Other Observations & Comments
When we went live with Phreesia, we had to work out the kinks, just like we would have had to with...
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Other Observations & Comments
Before Phreesia, we had several different products, but Phreesia eliminated a big part of the need...
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Other Observations & Comments
We have a base package for Phreesia, and if we want to adopt other features, the vendor will...
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Implementation and Training
Phreesia definitely supported the implementation process. Phreesia put us in touch with an...
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Other Observations & Comments
The product has features that we don't yet utilize in terms of integration. We have goals, and goals...
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Technology
The vendor is regularly bringing us further innovations and further advancements, and I have been...
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Implementation and Training
Some of the training is a bit annoying, but the training is still good because the vendor’s...
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Functionality and Upgrades
The product works as promoted. There are a few quirks that we have had to work through, but the...
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Relationship
My experience with Phreesia has been great. Phreesia meets all our needs and is always trying to...
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Functionality and Upgrades
We have an online schedule that has been amazing for us, and we have had great success with that...
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Service and Support
Phreesia does not keep their promises. We have a hard time with them. Phreesia outsources their...
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Functionality and Upgrades
The Phreesia product is pretty straightforward. It has strong points, such as its functionality for...
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Functionality and Upgrades
Phreesia’s interface has an analytic environment, but it is not user friendly. Even if the vendor is...
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Relationship
We have had some struggles with Phreesia keeping all of their promises. The vendor has rebranded and...
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Functionality and Upgrades
Sometimes when updates are done in Phreesia, this breaks other features. For example, the texting...
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Functionality and Upgrades
I would like to see improvement in the demographic updates. Phreesia only does patient demographics;...
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Interfacing and Integration
We were promised by Phreesia that they would be able to integrate a personal questionnaire into the...
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Sales and Contracting
Phreesia works well with us, but we have to keep on top of our invoices. They are not great when it...
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Implementation and Training
I wish Phreesia offered a little more training. They assigned a person to help us through the...
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Service and Support
We recently got a new representative at Phreesia, and the experience has not been very good. The...
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Relationship
Phressia’s support team is always available. If we call them and say we need help, they schedule a...
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Interfacing and Integration
Phreesia does a good job supporting our integration goals even if things are not quite seamless.
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Functionality and Upgrades
Phressia is always looking for new ways to be helpful. They are always coming out with cool new...
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Technology
Phreesia is very easy to use. The interface is clear and intuitive, and the instructions are clear....
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Other Observations & Comments
Every add-on is a per-provider cost, so we really have to weigh out whether the benefit of that...
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Functionality and Upgrades
With family billing, there is a guarantor, and multiple family members are under the guarantor....
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Functionality and Upgrades
Phreesia has some little bugs that the vendor has to work out. The vendor always ends up fixing...
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Functionality and Upgrades
Phreesia’s dashboard is very clear. The patients are all listed there. We have multiple locations,...
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Functionality and Upgrades
I would like to see Phreesia work better with some of our major payers. It is really common for the...
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Relationship
Whether we take advantage of them or not, there are always new solutions from Phreesia to look at,...
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Service and Support
Phreesia’s support is always responsive when I have to put in a ticket for something. Sometimes it...
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Relationship
There have been a couple of occasions when our server has stopped communicating with Phreesia, and I...
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Functionality and Upgrades
The upgrades and functionality from Phreesia have been good so far, and the product has been easy to...
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Service and Support
Phreesia’s support is the best of any vendor I have ever worked with; I wish every vendor were just...
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Relationship
The vendor follows up by checking in with us while they are making changes quickly.
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Implementation and Training
The implementation with Phreesia was not perfect, but it was handled perfectly. Phreesia had a great...
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Interfacing and Integration
Phreesia is not fully integrated, so we would love to see a full integration. Certain types of...
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Technology
We love Phreesia. A lot of our patients are into mobile-friendly things. We don’t use the vendor's...
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Technology
We do not really have downtime issues. If Phreesia is down, the problem is never with the product;...
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Functionality and Upgrades
The vendor is constantly making updates, improvements, or efficient additions. We utilize the...
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Relationship
We have a very responsive account manager from Phreesia.
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Other Observations & Comments
I don't have a good idea of Phreesia’s 12-month road map, and I haven't heard of any significant...
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Functionality and Upgrades
Phreesia doesn't meet our needs and keeps us from achieving our goals, but our issues are unique to...
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Service and Support
Our access to Phreesia’s support has dwindled recently. The vendor's resolution times have...
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Functionality and Upgrades
Phreesia's system is a must-have for patient engagement. Phreesia is definitely the best in that arena....
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Functionality and Upgrades
The Phreesia product will base its questions not only on the visit type but also on the patient’s...
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Other Observations & Comments
There is a difference between receiving customer service through the phone or web support teams and...
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Other Observations & Comments
Phreesia does executive summaries for us, and we have check-ins with our representative, and those...
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Win/Loss - Why they were selected (by current clients)
I have spoken to peers in our area and described my experience with Phreesia in a positive manner....
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Implementation and Training
Phreesia has training material and training classes through eTraining that have quizzes afterward....
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Service and Support
There is an assigned person who logs the calls we have with Phreesia for support, but sometimes they...
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Other Observations & Comments
There are certain aspects of Phreesia that are still a work in progress. The product has a lot of...
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Other Observations & Comments
There are things that are easy to use in the Phreesia system, such as insurance eligibility, the...
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Service and Support
There have been a couple of things that we have had issues with, but at the end of the day, things...
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Service and Support
Phreesia definitely needs to have a champion who oversees the use of the product in our...
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Functionality and Upgrades
Phreesia’s biggest strength is the collections aspect, and that has been great for us. It is great...
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Functionality and Upgrades
One hiccup that we have with Phreesia is that if there are multiple appointments scheduled in our...
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Functionality and Upgrades
I am currently working to phase out the system from my organization. Its technology is very behind....
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Functionality and Upgrades
Phreesia's system has been fantastic. It has been a game changer for us from a registration...
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Functionality and Upgrades
The check-in screen is very concise and easy. The system automatically checks eligibility and sends...
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Relationship
Phreesia is very proactive in making sure that I know who our account manager is and who I can go...
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Functionality and Upgrades
Our physicians aren't too happy with Phreesia. They love the collections and the ease of checking...
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Service and Support
The people at Phreesia are great. They try like heck to get the product to work for us.
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Relationship
I have been very impressed by the vendor’s ramp-up and willingness to understand what the client's...
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Other Observations & Comments
For the most part, the patients are accepting of the product. Because of technology barriers, some...
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Implementation and Training
I have done a lot of bidirectional interfaces and integrations. Phreesia did a good job of knowing...
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Win/Loss - Why they were selected (by current clients)
We chose Phreesia because the pricing was good. The vendor had a focus on how to get the product to...
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Relationship
Phreesia has been a good partner for us. They are highly engaged in helping us to leverage the...
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Functionality and Upgrades
Phreesia’s deadlines and delivery of new services are the areas we have had obstacles with.
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Functionality and Upgrades
Being cloud based is pretty painless. The vendor upgrades and makes changes, and they let us know.
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Future Outlook
Phreesia really hasn’t seen a lot of new exciting things over the years. They do have some pretty...
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Relationship
The vendor doesn’t nickel-and-dime us. Their account management team is very dedicated. When they...
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Functionality and Upgrades
Our experience with Phreesia has been good. The product has no problems when it comes to the ability...
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Functionality and Upgrades
When there is a problem and Phreesia's system goes down, we experience problems because we cannot...
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Relationship
Phreesia is great. Our account manager is amazing. Any time we have issues, that person is very...
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ROI / Cost
My biggest complaint with Phreesia is that the extra things they want us to pay for are pricey. We...
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Functionality and Upgrades
In terms of user friendliness, Phreesia is amazing. It is so easy to see. The system has its own...
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Implementation and Training
I wish we would have had a group training with Phreesia, and I wish they did additional training...
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Win/Loss - Why they were selected (by current clients)
We chose Phreesia because of the software’s compatibility with our EMR. Everybody agreed that...
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ROI / Cost
Phreesia’s ability to automatically ask patients questions is excellent; everything is explicit....
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Service and Support
For any problem cases we have, Phreesia reaches out to us. They get back to us and get a team member...
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ROI / Cost
Phreesia's system could be a little cheaper. Phreesia lets us try out any add-on features. If we...
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Sales and Contracting
I was allowed to see everything coming down the pipeline with Phreesia; we had a smooth...
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ROI / Cost
I like Phreesia because it offers less exposure time and contact with patients, pens, keyboards, and...
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Functionality and Upgrades
The vendor keeps us up-to-date on their new technology.
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Functionality and Upgrades
The product is pretty easy to use. So far, our experience with the solution has been good.
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Technology
I don't hear a lot of complaints about Phreesia from the front desk staff or patients. As a patient,...
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ROI / Cost
Phreesia doesn’t keep all of their promises. We had a lot of trouble. We used the product to verify...
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Functionality and Upgrades
We absolutely love Phreesia's system, and I have recommended it to several practices. It really...
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Implementation and Training
Phreesia’s training is offered via video. They had a webinar training, but that was really hard for...
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Functionality and Upgrades
We get a lot of errors in Phreesia's system and notifications that the system is down. Those things...
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Future Outlook
We would like to see more functionality from the system when it comes to patient engagement and...
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Functionality and Upgrades
We love the system's reporting functionality and ability to track metrics, and we would love to see...
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Relationship
We have had a lot of issues with the system in the last few months. That has hurt our overall...
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Functionality and Upgrades
We love the system when it works. It makes things a lot faster and easier for all of our staff members....
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Functionality and Upgrades
When it comes to recommending the product, there are certain things that I would have to tell a...
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Lessons Learned
It took me a lot of time outside of my actual job to get certain forms filled out so that we could...
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Implementation and Training
The vendor's training isn't worth it. They have a bunch of videos on their website, but when we...
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Relationship
The vendor keeps about 98% of their promises. We started with the product when we were supposed to...
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Functionality and Upgrades
Phreesia is an enriched platform for patient intake, and it integrates nicely with our EMR. The...
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Service and Support
I would say that Phreesia's support people are available, and they take really good care of us. I...
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Relationship
The vendor sometimes wants to beta test things, and so they pitch those things to organizations like...
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Functionality and Upgrades
The product has trouble capturing and pushing information digitally. We need the system to do what...
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Implementation and Training
During our go-live, we sometimes felt like we were working with two different companies. Phreesia's...
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Implementation and Training
Our implementation was really helpful. The vendor tolerated many of our detailed questions. Overall,...
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Functionality and Upgrades
On the practice side of things, Phreesia is pretty user friendly. It seems pretty easy to navigate....
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Relationship
I would suggest to Phreesia a little more personalization for our templates. We have had a few...
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Implementation and Training
Phreesia has online knowledge articles, but they don’t really go super in depth. The vendor could...
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Service and Support
The support for Phreesia is frustrating. When I have an issue and need to talk to the support people...
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Service and Support
The training for and implementation of Phreesia when we first got it were good because everything...
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Interfacing and Integration
We really liked the way Phreesia worked with our old EMR system. It worked really well. However, it...
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Other Observations & Comments
Overall, what Phreesia is supposed to do is a good concept. It texts patients and gives patients the...
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Technology
There are some things like the screens that need to be changed that the vendor takes care of for us,...
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Functionality and Upgrades
The Phreesia system has been working well. It is easy for our staff and patients to use. We use it...
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Other Observations & Comments
During COVID-19, the Phreesia product worked very well for us because our patients didn't want to...
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Service and Support
If we need help, we must log a case, and Phreesia will get back to us. The vendor is pretty good...
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Interfacing and Integration
Phreesia's product integrates with our practice management and EHR software. So the documents that...
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Service and Support
One thing Phreesia could improve is when we submit a ticket, we want the issue addressed...
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Relationship
I would absolutely buy the system again. It has helped us establish workflows that we didn't even...
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ROI / Cost
Phreesia is definitely a sales company. That is what they do. However, we still feel like we have a...
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Functionality and Upgrades
The fact that the system screens for COVID-19 is a big deal. We used to have an employee who did...
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Functionality and Upgrades
The system's analytics are awesome, but they could be easier to use. The vendor is working on that...
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Implementation and Training
When we went live on the system, we didn't have a ton of training. The vendor explained things to us...
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ROI / Cost
The vendor does too many updates, and every update costs money. Since our go-live, we have had a lot...
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Functionality and Upgrades
Using the system gives my office staff members more time to do other things. Our patients like to...
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Functionality and Upgrades
The product is pretty straightforward and user friendly. It is easy to use and understand for...
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Interfacing and Integration
The product does not integrate clinically with our EMR as much as we would like it to. That has been...
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Other Observations & Comments
We are staying with Phreesia for the short term, but for the long term, I don’t know whether we will...
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Functionality and Upgrades
Phreesia is not good with unsolicited results. There are some things that we would like to do that...
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Service and Support
Phreesia is a very innovative company. They keep up with the times. Phreesia comes out with...
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ROI / Cost
If I call Phreesia to add a survey, they charge me, but their price points are okay. It doesn't cost...
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Implementation and Training
When we switched from our previous vendor to Phreesia, the implementation was not good. I understand...
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Service and Support
We have been working with Phreesia for a long time, and they are not deploying the product well nor...
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Interfacing and Integration
Phreesia's product doesn't work well with our EHR. It messes up the reporting that we do. Because of...
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Interfacing and Integration
Our different solutions just don’t jive well together, but we have to make it work because it is our...
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Functionality and Upgrades
From a workflow standpoint, we like the way Phreesia's product has a dashboard that displays and...
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Functionality and Upgrades
When Phreesia releases something new, we run into problems with their different information...
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Functionality and Upgrades
We would like to have a status tracker for patients in the solution so we can see when they have...
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Service and Support
Phreesia is delivering things that they think are needed, but they are not. The vendor needs to...
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Service and Support
The phone and web support have gone downhill quite a bit since we have been with Phreesia. Phreesia...
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Service and Support
Phreesia tries to be proactive. They are proactive in selling new features and whatever they are...
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Other Observations & Comments
I know how to get my way up the Phreesia food chain, but it takes a little bit. If an issue needs to...
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Functionality and Upgrades
I wish that there were surveys to rate Phreesia. The vendor does ratings based on a net promoter...
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Relationship
Phreesia has been really good for us. I can make changes, and I don't get charged every time. My...
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Functionality and Upgrades
The reporting and analytics are awesome. It is very easy to jump in and see how things are looking....
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ROI / Cost
The vendor doesn’t nickel-and-dime us. In fact, they do the opposite. Phreesia is actually pretty...
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Technology
I love Phreesia’s upgrades. The vendor always throws something else awesome in the upgrades....
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Relationship
The vendor is really good about communication. If something is not working, the vendor instantly...
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Technology
The product is easy to use, but there are also some little areas that probably bother the front...
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Future Outlook
Phreesia has been great. We have had no real issues. We have a contract bundle with our EMR, and...
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Lessons Learned
We picked Phreesia as a vendor because they contacted us and told us about all the things their...
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Service and Support
The vendor has definitely done a great job in going above and beyond to try to make their platform...
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Functionality and Upgrades
One of my biggest complaints is that the vendor has extra HIPAA things for patients, but we can’t...
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Win/Loss - Why they were selected (by current clients)
I was introduced to Phreesia and the way that they had really come around through COVID-19 to revamp...
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Functionality and Upgrades
The technology behind Phreesia was OK when they started out, but I have seen that technology...
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Service and Support
The customer service is phenomenal. I have to set my foot down sometimes and make the vendor do...
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ROI / Cost
The clinical part of Phreesia’s system is a little hands on. We have to really pay attention to that...
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Relationship
Phreesia has grown so fast. Our first representative knew everything about the system, but that...
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Interfacing and Integration
I am not sure whether I would buy the product again. I might look into some other products I was...
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Functionality and Upgrades
I like that the product is patient friendly when patients are filling out all the information. And...
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Sales and Contracting
The vendor tries to keep their promises. The product can’t do all the exact things we wanted it to...
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Functionality and Upgrades
The Phreesia product has come a long way from its beginning, and I feel like the vendor adapted...
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Functionality and Upgrades
Phreesia is a product for all aspects of healthcare, so the vendor is still working to cater to...
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Functionality and Upgrades
I love the check-in feature. I love that the patient can check in, fill out their information, and...
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Interfacing and Integration
The patient can scan in their own pictures of their ID and insurance cards, but the system doesn’t...
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ROI / Cost
The vendor does avoid charging us for things, but the equipment is pretty expensive to purchase...
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Service and Support
I love Phreesia’s system. The integration was wonderful, and the implementation process was very...
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Implementation and Training
Phreesia has made things easier on us. They have their own training university with videos that go...
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Functionality and Upgrades
What I like about Phreesia's system is that it is hands free. Patients enter their information and...
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Functionality and Upgrades
There are a couple of improvements that Phreesia could make. It would be amazing if the system could...
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Service and Support
I would say that my initial concern or worry was that there wouldn't be any hands-on activities or...
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Relationship
Based on what I am experiencing currently, I would say that I will continue to be satisfied with...
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Service and Support
Whenever Phreesia rolls out something new for us, they let us know in advance. If we need somebody...
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Functionality and Upgrades
There is just a lot of functionality in the Phreesia product. It does what it is supposed to do and...
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Functionality and Upgrades
Phreesia is simple. It has icons with hover capabilities where we hover over icons, and they tell us...
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Sales and Contracting
Phreesia is very transparent. They just tell us flat out that they have to charge us for things and...
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Functionality and Upgrades
I don't really have any complaints about Phreesia. The system is really easy to use and train new...
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Service and Support
Phreesia is fairly proactive. When I have called them in the past, their representatives have been...
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Technology
Phreesia is thinking of things and implementing them before I think of them. They recently came out...
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Service and Support
Phreesia’s support has gotten better over the years. When we log a call with the support people,...
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Service and Support
The folks that I deal with at Phreesia solve my problems. They go back to whoever they need to and...
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Functionality and Upgrades
Phreesia offers a registration pad, and they have updated it, but I would like them to let us test...
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Relationship
Phreesia has been great to work with. Anytime we have a need or want to change anything, they are...
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Service and Support
Even though we have had changes in the team members that we work with at Phreesia, it seems like...
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Functionality and Upgrades
We were able to create everything that we wanted to through the system.
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Interfacing and Integration
I have liked working with Phreesia. The product is rather expensive, but they have a lot of...
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Relationship
Phreesia has been great. They are constantly pioneering new ideas and new technology. The reach of...
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Relationship
The Phreesia staff members that interact with us are extremely communicative and available, and that...
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Service and Support
Phreesia's support team could have a snappier response time. I think the support team has 24 hours...
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Relationship
Phreesia has a dedicated team that is on our account, and they are responsible for implementations....
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Interfacing and Integration
Phreesia's system has been more integrated compared to another platform we have used. There are some...
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ROI / Cost
Phreesia has high fees and charges a high cost for their services. I am not sure yet whether...
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Implementation and Training
Phreesia has a training academy of sorts that we can access at any time for documentation and things....
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Relationship
Phreesia's system has met our expectations, with the exception of not being able to perform recalls....
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Relationship
Phreesia is constantly sending out updates to the system and notifying everybody as such. We get...
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Functionality and Upgrades
The system's design is fairly user friendly. The system is not hard to navigate, and it is reliable....
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ROI / Cost
Overall, our implementation of Phreesia's system has been very good for our organization. The...
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Service and Support
The biggest challenge with any technology is getting the patient’s buy-in. We have created some...
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Functionality and Upgrades
Sometimes, the custom reporting in Phreesia can be a little challenging.
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Service and Support
Phreesia is really good at training. The vendor is constantly evolving and improving their services....
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Functionality and Upgrades
The Phreesia system is really incredible, and it is rather inexpensive for what it does. Phreesia is...
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Future Outlook
The vendor has new things coming down the pike that are really exciting. Phreesia is an excellent...
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Win/Loss - Why they were selected (by current clients)
I pick a company based on support; that is a strong part of my decision. When the decision came down...
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Functionality and Upgrades
I really like the ability for people to complete their paperwork before they come into the office...
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Interfacing and Integration
The one thing that I dislike about Phreesia is that they really sell their EHR integration, but...
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Functionality and Upgrades
Our co-pays in the system don't always populate correctly. There are some insurance and things that...
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Relationship
I feel like I have to reach out to the vendor for updates on the product. The communication and...
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ROI / Cost
When we first signed up for the product, we had a user who we were told would not count as a...
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Interfacing and Integration
Some of our providers would like to see more integration from the system.
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Functionality and Upgrades
I like the ability to send paperwork ahead of time in the system. The insurance verification...
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Service and Support
I always feel like when I reach out to the vendor's support team, the support people are foreign. I...
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Functionality and Upgrades
I like that there are lots of ways to communicate with the patient through Phreesia, and the...
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ROI / Cost
We are charged for everything, but Phreesia always gives clients an option to try something for...
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Future Outlook
Our usage of Phreesia will be going down because we are migrating to a new EHR. Initially, we...
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ROI / Cost
Phreesia has separate fees. We have to pay additional costs for any add-ons that we want.
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Future Outlook
Phreesia really seems to be moving forward.
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Service and Support
We have been having some issues with either our iPads or our internet connectivity. We are not...
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Functionality and Upgrades
The product helps us with our workflow and helps us speed up the process to get our clients...
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