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Phreesia
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KLAS Research Director - Aaron Gleave
 
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User Commentary

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Manager

I would buy this system again. There were some quirky things that happened, but the vendor was...

Oct 2021
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Manager

We were on a subscription model with the vendor, and for the most part, they kept to that. There...

Oct 2021
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Manager

The vendor was very proactive, especially during the COVID-19 pandemic. They came out rapidly with...

Oct 2021
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Manager

The system pays for itself in every aspect. In a few months, the entire year of payments is paid for....

Oct 2021
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(0)
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Manager

Phreesia's system is easy to function and manage. We have been blown away by the system's...

Oct 2021
||
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Manager

In Phreesia's system, it would be very nice to be able to text patients that have appointments. We...

Oct 2021
||
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Manager

In the beginning, Phreesia was super great. But then we were transferred to a new team, and they are...

Oct 2021
||
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Manager

We use Phreesia on the front end to do registration. Also, the system collects co-payments up front...

Sep 2021
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Manager

Phreesia has come a long way. Initially, their service wasn’t the best, but they have gotten much...

Sep 2021
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Manager

We collect information up front, but not everything interfaces immediately directly into our EMR....

Sep 2021
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Director

Phreesia's system works great. One of the newest features that have been great is the patient chat...

Sep 2021
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Director

Phreesia's system is the best thing ever. We were shocked at how many patients just paid their bills...

Sep 2021
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Director

We have an actual client support person with Phreesia who has been responsive anytime we have needed...

Sep 2021
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Director

We implemented a quick automatic flow process, and that means that the patients that have registered...

Sep 2021
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Director

The one thing the system doesn't do well is attaching our insurance referrals. That is one area that...

Sep 2021
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Manager

We went with Phreesia's system for our online check-in tool. It was one of the top choices in the...

Sep 2021
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Manager

The beginning implementation was crazy, but we adapted pretty quickly. Phreesia worked with us...

Sep 2021
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Manager

There is a check-in message for every appointment, and patients don't like to get it multiple times,...

Sep 2021
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Manager

The system sends texts and emails, and it is great if patients open them. Phreesia's system has...

Sep 2021
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Manager

I can't say that we are where we want to be yet. As far as patient engagement goes, there are some...

Sep 2021
||
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Manager

We have manipulated and modified our workflows that the patients receive a lot. I wish that we had...

Sep 2021
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Manager

Phreesia would be really good with support. We struggled in the beginning, and Phreesia was...

Sep 2021
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Manager

We can ask any questions we want. There have been a couple of things where we have wanted...

Sep 2021
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Manager

I feel like Phreesia has a revolving door with their representatives. It would be nice to have just...

Aug 2021
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Manager

Overall, Phreesia is a wonderful product. The vendor's people are all very kind and eager, but they...

Aug 2021
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Manager

Phreesia seems to have a lot of turnover. Sometimes, we aren't sure who our main contact is because...

Aug 2021
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Manager

We did a trial on one of Phreesia's new products. We weren't really given any form of insight or a...

Aug 2021
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Manager

I love the solution. I can't say enough about it.

Aug 2021
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(0)
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Manager

Phreesia's online support is horrible. I don't receive return calls from them at all. With other...

Aug 2021
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Manager

We have tracked the solution over the years enough to know that it works and that it is logically...

Aug 2021
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Manager

The system is great because it helps us collect patient co-pays up front. The solution also helps to...

Aug 2021
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Manager

We are excited about another product that Phreesia just bought. They are putting two of our favorite...

Aug 2021
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Manager

Phreesia charges for things that I have added on, and they tell me about those charges ahead of time....

Aug 2021
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Manager

We love and adore Phreesia. Part of the reason we chose a new product in a different area was that...

Aug 2021
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(0)
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Manager

I can ask Phreesia to do something totally outside the box, and they are pretty good about coming up...

Aug 2021
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Manager

Phreesia’s training is fantastic. I don't think I have ever been through such good training. Our...

Aug 2021
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Manager

Overall, Phreesia has worked well. There are some things that the vendor has needed to address for...

Aug 2021
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(0)
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Manager

When Phreesia does its automatic check-in for a patient, it doesn't always check the patient into...

Aug 2021
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Manager

It can sometimes take the vendor a while to get to something, but they eventually get to it.

Aug 2021
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Manager

Phreesia doesn't nickel-and-dime us, but their surveys cost extra. They send out surveys like...

Aug 2021
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Manager

Phreesia's training portal is a little cumbersome. Anyone who has ever worked in the medical field...

Aug 2021
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Manager

Phreesia is useable. It is certainly better than all of our employees having to call patients to...

Aug 2021
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(0)
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COO

Phreesia is a great vendor to work with. Their patient intake management solution is great. We are...

Aug 2021
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(0)
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COO

Phreesia is a great company. Our go-live was as seamless as it could have been. The implementation...

Aug 2021
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COO

Phreesia was super helpful during the COVID-19 crisis. They had a COVID-19 triage questionnaire, and...

Aug 2021
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Manager

The vendor has a very extensive training library, but it isn't really very interactive. We had one...

Jul 2021
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Manager

Phreesia is starting to nickel-and-dime. I didn't feel like that in the beginning, but it seems like...

Jul 2021
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(0)
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Manager

Phreesia is awesome. They were unbelievably on top of COVID-19. When the screening questions came...

Jul 2021
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(0)
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Manager

Phreesia is bringing problems to me before I even know that there are problems. Phreesia's support...

Jul 2021
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(0)
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Manager

I would tout Phreesia's solution for making the lives of the front desk people much better and for...

Jul 2021
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(0)
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Director

When Phreesia introduces a new product or part of their product, a lot of times they try to charge...

Jul 2021
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Director

Phreesia doesn’t really do a lot of training. But I don’t think we need a ton. If we have new hires,...

Jul 2021
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Director

The vendor is constantly trying to find additional services they can offer and additional ways they...

Jul 2021
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Manager

We wanted to find a good way for patients to fill out all of their paperwork and help with our...

Jul 2021
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(0)
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Manager

Phreesia really helped by electronically sending the intake forms to patients so that they could...

Jul 2021
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Manager

Working with the Phreesia team was just super easy. We had a lot of concerns, but that didn’t even...

Jul 2021
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(0)
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Manager

Phreesia is always coming out with a new technology offering but at an additional price. They are...

Jul 2021
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(0)
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Manager

Phreesia has always been very easy to contact, and I have my issues handled if there are any. The...

Jul 2021
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Manager

During the pandemic, patients didn’t want to come into the office. We sent them a message to text us...

Jul 2021
||
(0)
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Director

I don’t have any complaints with Phreesia. I really enjoy working with them. I like that they are...

Jul 2021
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(0)
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Director

Phreesia used to have downtime fairly often. At one point, they were having some issues, but things...

Jul 2021
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(0)
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Analyst/Coordinator

We absolutely love Phreesia. The system is definitely not going anywhere. We have kept Phreesia’s...

Jul 2021
||
(0)
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Analyst/Coordinator

There is always a charge for everything, but usually, the charge is not very significant. We have a...

Jul 2021
||
(0)
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Analyst/Coordinator

There are some functionalities in Phreesia’s system that I am still waiting for. When we send an...

Jul 2021
||
(0)
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Analyst/Coordinator

Phreesia is quick at everything. When we make an enhancement request, they immediately start looking...

Jul 2021
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(0)
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Manager

I think my satisfaction with Phreesia will be higher a year from now. I have seen them trying to improve....

Jul 2021
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(0)
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Manager

We have been pretty happy with Phreesia because they bring new pieces out quite often. One piece is...

Jul 2021
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Manager

The vendor has to be involved in a lot of the changes to the system. We are able to change things in...

Jul 2021
||
(0)
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Director

Phreesia does a good job. We brought them in to change the face of our practice. Before Phreesia,...

Jul 2021
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(0)
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Director

We used to use another vendor to do all of our reminders and appointments, and we have since moved...

Jul 2021
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(0)
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Director

Phreesia's system integrates with our PM system. That is important because the system is cloud...

Jul 2021
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(0)
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Director

When patients get here now, if they do the previsit things, we just have a few questions to ask and...

Jul 2021
||
(0)
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Director

We still have regular calls with Phreesia. They are available to us. We have an account manager, so...

Jul 2021
||
(0)
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Director

When Phreesia first started selling the product, they said it was going to cost us very little...

Jul 2021
||
(0)
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Director

Phreesia’s system has what it calls a sanity rule in that when we push our appointment data into our...

Jul 2021
||
(0)
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Director

In terms of tangible outcomes and tracking things, Phreesia mostly does a pretty good job. We are...

Jul 2021
||
(0)
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Director

We work with the Phreesia folks, and we tell them what questions to ask, what the prompts need to...

Jul 2021
||
(0)
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Manager

Historically, we have had really good client success people assigned to us. For a short time, we had...

Jul 2021
||
(0)
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Manager

I have been happy that Phreesia has just provided many of the things that we have really needed as a...

Jul 2021
||
(0)
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Manager

Talking to our assigned person is great, but if we talk to Phreesia’s regular customer support, they...

Jul 2021
||
(0)
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Manager

I really like that when we do an interview with Phreesia, the patient can do everything online, and...

Jul 2021
||
(0)
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Manager

The one thing that I have really been pushing Phreesia to do is make a better population health...

Jul 2021
||
(0)
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Manager

There are a lot of good things that Phreesia offers. Phreesia does our patient check-in and...

Jul 2021
||
(0)
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Manager

There has been new functionality in the system, and Phreesia periodically does new updates. With...

Jul 2021
||
(0)
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Manager

Our problem becomes the integration with our patient portal. There are some things that Phreesia...

Jul 2021
||
(0)
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Manager

Phreesia is pretty attentive. I usually call in, and sometimes our issue is something they can fix...

Jul 2021
||
(0)
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Manager

We are very pleased with Phreesia. Their customer support is excellent, and their innovation is very...

Jul 2021
||
(0)
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Manager

Phreesia's software is very intuitive and easy to use. It is basically just point and click. It has...

Jul 2021
||
(0)
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Manager

Our EMR vendor and Phreesia have worked together to really establish an efficient, seamless workflow....

Jul 2021
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(0)
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Manager

They have done a lot of very good things and have been freeing up our staff's time. Implementing...

Jul 2021
||
(0)
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Manager

Phreesia interfaces with our EMR. Right now, patients don't check themselves in. Instead, they call...

Jul 2021
||
(0)
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Manager

The vendor has great customer service. I have frequent meetings with them to go over what is and...

Jul 2021
||
(0)
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Manager

We just added some screening tools to the system for a certain patient population. We have specific...

Jul 2021
||
(0)
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Manager

With Phreesia, it costs money any time that we want to add in a little feature, like our...

Jul 2021
||
(0)
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Director

We are incredibly unhappy with Phreesia. They are pretty stubborn about integration. They have...

Jul 2021
||
(0)
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Director

When there is an outage, Phreesia is very responsive and communicative. Even when they learn about...

Jul 2021
||
(0)
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Director

Phreesia's system has filled a hole with up-front collection and point-of-service collection because...

Jul 2021
||
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CIO

I absolutely love Phreesia's system. It is a fantastic check-in solution that has streamlined...

Jul 2021
||
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CEO/President

Phreesia's system is easy to use. The way it is designed and the look and feel are good. I like how...

Jun 2021
||
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CEO/President

Phreesia has delivered on what they said the product was going to do. It is supposed to be a...

Jun 2021
||
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Manager

Phreesia is just so proactive. They are constantly looking at the next thing they can make better....

Jun 2021
||
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Manager

When Phreesia has a new product available, we pay per provider and per month if we take the product....

Jun 2021
||
(0)
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Manager

We have a monthly meeting with Phreesia, and they go over the newest things and how those things are...

Jun 2021
||
(0)
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Manager

Phreesia makes it easy to find training tools, and if I am looking for something specific, I can...

Jun 2021
||
(0)
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Manager

When we have chosen the questions, sometimes we have struggled to get them to transfer over to our...

Jun 2021
||
(0)
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Manager

I absolutely love Phreesia. They have been a huge asset. It is just so easy for us to work with our...

Jun 2021
||
(0)
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Manager

Phreesia has been an amazing company to work with. They have been able to make needed changes based...

May 2021
||
(0)
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Manager

Nobody picks up their phones anymore, so Phreesia enables us to send out text messages. Patients are...

May 2021
||
(0)
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Manager

Phreesia arranges for training and retraining, and that is great. Phreesia will continue to enhance...

May 2021
||
(0)
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Manager

Our main contact during the implementation was super awesome to work with. But once the...

Apr 2021
||
(0)
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Manager

It would be really nice to have the capacity to build templates on our own. As the process stands,...

Apr 2021
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(0)
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Manager

The system has been a lifesaver during COVID-19. We haven’t opened our waiting rooms. Everyone has...

Apr 2021
||
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Manager

The vendor could improve their price. It is a little high. There are advertisements at the end of...

Apr 2021
||
(0)
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Director

The product works well as long as the interfaces are functional with our PM and EMR systems. It is...

Apr 2021
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(0)
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Nurse

Phreesia is always updating the questionnaires, especially with COVID-19. They come out with what...

Apr 2021
||
(0)
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Nurse

I wish the Phreesia system integrated with other systems more. If someone has a same-day appointment...

Apr 2021
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(0)
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Nurse

The vendor did have some great specials during the COVID-19 crisis. They allowed us to update and...

Apr 2021
||
(0)
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Nurse

I like the system for what we use it for. I know it can do a lot more, but we have had several calls...

Apr 2021
||
(0)
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Manager

Phreesia is great. They are probably one of the best vendors that we have worked with for...

Mar 2021
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(0)
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Manager

The add-ons that Phreesia charges us for are understandable. I don't think that they nickel-and-dime...

Mar 2021
||
(0)
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Manager

I could pick up the phone and talk to Phreesia's CEO and president at any time. The vendor also has...

Mar 2021
||
(0)
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VP/Other Executive

Phreesia has been amazing during the pandemic. In just a few weeks, they completely revamped the...

Mar 2021
||
(0)
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Manager

The vendor has been awesome. When COVID-19 started happening, they were on the ball. They had a...

Mar 2021
||
(0)
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Manager

Our ability to collect co-pays increased significantly when we got the system. Our daily deposits...

Mar 2021
||
(0)
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Manager

My only hang-up is that we have a specialty clinic, and the system is not able to differentiate...

Mar 2021
||
(0)
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Manager

The vendor's training is good. They have videos and other things that we can watch to learn about anything....

Mar 2021
||
(0)
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Analyst/Coordinator

Overall, my experience with Phreesia has been great. But when the solution was first implemented, we...

Mar 2021
||
(0)
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VP/Other Executive

We use the Phreesia product in our clinic to verify patients' benefits, and they check in using the...

Feb 2021
||
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VP/Other Executive

The vendor says they can deliver, but when we want to get certain things done, those things fall...

Feb 2021
||
(0)
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VP/Other Executive

We haven't had many issues with the Phreesia system. It is pretty seamless from an end-user point of...

Feb 2021
||
(0)
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VP/Other Executive

We pay Phreesia a percentage of collections, and I think the percentage is a little high, but we...

Feb 2021
||
(0)
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Physician

We have been running into issues with the new-patient workflow in the system. If a patient is new...

Jan 2021
||
(0)
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Director

The system definitely assists with patient efficiency on the front end, and our ability to have...

Jan 2021
||
(0)
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Director

The system allows compliance with consents and different regulatory items. It makes everything a...

Jan 2021
||
(0)
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Director

Phreesia's system has integration with the back office and clinical items, but it doesn’t have...

Jan 2021
||
(0)
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CIO

Phreesia is part of our long-term plans, but the caveat is that the Phreesia consumer space is...

Jan 2021
||
(0)
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CIO

I don't know whether there will be an end-to-end consumer solution, but Phreesia has been a partner...

Jan 2021
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Manager

Phreesia came out with templates and other things to help us through the COVID-19 crisis. The...

Jan 2021
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Manager

We really don't have that much contact with the executives. It only happens when we have issues. We...

Jan 2021
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(0)
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Analyst/Coordinator

Phreesia has a good model that is easy to expand based on their pricing. They take a percentage of...

Jan 2021
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(0)
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Analyst/Coordinator

Phreesia would definitely be a front-runner if we were in the market again. I don't have any...

Jan 2021
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(0)
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Analyst/Coordinator

Phreesia does well with training. We are currently going through some training for the new offerings...

Jan 2021
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(0)
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Analyst/Coordinator

We have some problems with the solution working as promoted, how things are launched, and how the...

Jan 2021
||
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Analyst/Coordinator

Phreesia has advancements that they are already reaching out to us for. By next year, we should see...

Jan 2021
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CIO

Phreesia is a really good company, and they have treated us very well. At the beginning of the...

Jan 2021
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CIO

Phreesia’s tool has very much been a benefit. There is a series of preventative health...

Jan 2021
||
(0)
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CIO

We still have areas that we need to work on with Phreesia. For example, when patients have checked...

Jan 2021
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CIO

Phreesia's software is pretty expensive. My satisfaction with the product was lower in the past when...

Jan 2021
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Analyst/Coordinator

What I like about Phreesia's system is that we have five products in one product. It is...

Dec 2020
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(0)
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Analyst/Coordinator

I am a huge fan of Phreesia. We had a super smooth implementation with videos to support their...

Dec 2020
||
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Manager

In general, Phreesia was really proactive about the COVID-19 crisis. They implemented screening...

Dec 2020
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Manager

Things have been wonderful with Phreesia. There are always hiccups and issues with technology. But...

Dec 2020
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CEO/President

I would tell others that the vendor has supported us in trying to achieve new and better ways to...

Dec 2020
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(0)
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CEO/President

The vendor meets our expectations but doesn't quite exceed them. However, the vendor is getting...

Dec 2020
||
(0)
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Manager

If the vendor could separate the billing by guarantor versus patient, that would change the game on...

Dec 2020
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Manager

We run into challenges with the integration into the EMR. We can ask questions about the types of...

Dec 2020
||
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Manager

Keeping Phreesia is kind of up in the air right now. We are looking at a different EMR, so that...

Dec 2020
||
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Manager

The vendor's customer support is fantastic. The people are very responsive and very easy to work with....

Dec 2020
||
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Manager

The ease of use is the vendor’s strength. We don’t have to log in to anything. Overall, our...

Dec 2020
||
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Manager

There are a few areas that drive our ratings to be a little low. One area is clinical screening...

Dec 2020
||
(0)
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Manager

The way Phreesia has reacted to the COVID-19 crisis has been an example of how adaptable Phreesia...

Nov 2020
||
(0)
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Manager

From the get-go, Phreesia impressed us through the vetting, sales, contracting, and implementation...

Nov 2020
||
(0)
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Manager

We have dramatically decreased our no-show rate with Phreesia's solution. Our specialty is most...

Nov 2020
||
(0)
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Manager

For marketing reasons, it has been really great to have Phreesia. They have a health campaign...

Nov 2020
||
(0)
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Manager

Our referrals platform within Phreesia's solution has been awesome. We are able to have physicians...

Nov 2020
||
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Manager

I would like Phreesia to improve the training software on the website. It is not very user friendly....

Nov 2020
||
(0)
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Manager

We have a fantastic client associate who is assigned to us. That person gets things done and...

Nov 2020
||
(0)
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Manager

I think that Phreesia is the way of the future. I like it when users and patients come in and are...

Nov 2020
||
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Manager

I have been blown away by the care that Phreesia has taken. They are truly invested in the success...

Nov 2020
||
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Director

We haven't really had any upgrades, but my implementation specialist was amazing through the build...

Nov 2020
||
(0)
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Director

The only bad parts of the training were from my own staff members not doing what they were supposed...

Nov 2020
||
(0)
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Director

Phreesia's system is streamlining patient intake and the time that the patients have to spend doing...

Nov 2020
||
(0)
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Director

I really don’t ever call Phreesia for support. I just do that through the support portal. They have...

Nov 2020
||
(0)
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Director

Phreesia's system has so many analytics that we can do, from payments to interest scores to surveys....

Nov 2020
||
(0)
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Director

Normally, patients have to write their names and phone numbers on the patient-intake paperwork. But...

Nov 2020
||
(0)
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Director

The technology that we have is very unified and cohesive. The system asks patients whether their...

Nov 2020
||
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Director

We now have fewer people sitting in the waiting room, and that is good during COVID-19 times so that...

Nov 2020
||
(0)
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Director

One strength is the level of support that we get when we have an issue. The vendor has a support...

Nov 2020
||
(0)
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Director

Phreesia is about creating functionality that we may not already have. They create new things for us...

Nov 2020
||
(0)
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Director

Right now, nothing is missing from the platform. But things keep popping up, and the vendor creates...

Nov 2020
||
(0)
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Director

The biggest area where the vendor exceeded expectations is telemedicine. They didn’t know they were...

Nov 2020
||
(0)
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Director

The vendor actually created telehealth in real time and updated it based on practice feedback. All...

Nov 2020
||
(0)
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Director

We have the provider messaging integrated all the way to the observation terms. The information that...

Nov 2020
||
(0)
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Director

The most significant outcomes are up-front patient collections. We have collected more than we did...

Nov 2020
||
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Director

An outcome that we have seen is patient satisfaction with the check-in process. Patients like being...

Nov 2020
||
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