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Patient Intake Management 2020: Helping Clinics Keep Their Doors Open During COVID-19
Patient Intake Management 2020:
Helping Clinics Keep Their Doors Open During COVID-19
November 2020
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Patient Intake Management 2020: The Good, the Bad, and the COVID-19

Current Time Inside Cache Tag Helper: 11/26/2020 8:12:17 PM and Model.EvProductId = 57828

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Manager

Service and Support

The way Phreesia has reacted to the COVID-19 crisis has been an example of how adaptable Phreesia...

Nov 2020
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Manager

Relationship

From the get-go, Phreesia impressed us through the vetting, sales, contracting, and implementation...

Nov 2020
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Manager

Functionality and Upgrades

We have dramatically decreased our no-show rate with Phreesia's solution. Our specialty is most...

Nov 2020
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Manager

Functionality and Upgrades

For marketing reasons, it has been really great to have Phreesia. They have a health campaign...

Nov 2020
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Manager

Functionality and Upgrades

Our referrals platform within Phreesia's solution has been awesome. We are able to have physicians...

Nov 2020
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Manager

Implementation and Training

I would like Phreesia to improve the training software on the website. It is not very user friendly....

Nov 2020
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Manager

Relationship

We have a fantastic client associate who is assigned to us. That person gets things done and...

Nov 2020
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Manager

Functionality and Upgrades

I think that Phreesia is the way of the future. I like it when users and patients come in and are...

Nov 2020
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Manager

Service and Support

I have been blown away by the care that Phreesia has taken. They are truly invested in the success...

Nov 2020
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Director

Implementation and Training

We haven't really had any upgrades, but my implementation specialist was amazing through the build...

Nov 2020
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Director

Implementation and Training

The only bad parts of the training were from my own staff members not doing what they were supposed...

Nov 2020
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Director

ROI / Cost (care and feeding)

Phreesia's system is streamlining patient intake and the time that the patients have to spend doing...

Nov 2020
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Director

Service and Support

I really don’t ever call Phreesia for support. I just do that through the support portal. They have...

Nov 2020
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Director

Functionality and Upgrades

Phreesia's system has so many analytics that we can do, from payments to interest scores to surveys....

Nov 2020
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Director

Functionality and Upgrades

Normally, patients have to write their names and phone numbers on the patient-intake paperwork. But...

Nov 2020
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Director

Functionality and Upgrades

The technology that we have is very unified and cohesive. The system asks patients whether their...

Nov 2020
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Director

ROI / Cost (care and feeding)

We now have fewer people sitting in the waiting room, and that is good during COVID-19 times so that...

Nov 2020
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Director

Service and Support

One strength is the level of support that we get when we have an issue. The vendor has a support...

Nov 2020
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Director

Service and Support

Phreesia is about creating functionality that we may not already have. They create new things for us...

Nov 2020
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Director

Functionality and Upgrades

Right now, nothing is missing from the platform. But things keep popping up, and the vendor creates...

Nov 2020
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Director

Service and Support

The biggest area where the vendor exceeded expectations is telemedicine. They didn’t know they were...

Nov 2020
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Director

Functionality and Upgrades

The vendor actually created telehealth in real time and updated it based on practice feedback. All...

Nov 2020
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Director

Interfacing and Integration

We have the provider messaging integrated all the way to the observation terms. The information that...

Nov 2020
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Director

ROI / Cost (care and feeding)

The most significant outcomes are up-front patient collections. We have collected more than we did...

Nov 2020
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Director

ROI / Cost (care and feeding)

An outcome that we have seen is patient satisfaction with the check-in process. Patients like being...

Nov 2020
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Manager

Functionality and Upgrades

In the beginning, Phreesia’s communication from the representative level was very good, and if we...

Oct 2020
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Manager

Functionality and Upgrades

Phreesia’s patient check-in process continues to go pretty well, reducing some of that time for us....

Oct 2020
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Manager

Functionality and Upgrades

Phreesia was quick to initiate new screenings for patients regarding COVID-19, but that seemed to be...

Oct 2020
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Manager

Relationship

Phreesia has lagged recently with services and upgrades. They were better 8–10 months ago.

Oct 2020
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Manager

Implementation and Training

Phreesia has very few webinars that are informational; they are mostly sales webinars.

Oct 2020
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Manager

Interfacing and Integration

Phreesia requires many steps to prepare a file for integrated transfer with our EMR. Likewise,...

Oct 2020
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Manager

Service and Support

Phreesia has been slow to make helpful changes to create ease of use and has been much more anxious...

Oct 2020
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Manager

Relationship

We think Phreesia's executive involvement is poor because they change our representative all the...

Sep 2020
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COO

Service and Support

We are not just a client to Phreesia. They treat us like we are a partner, and that is hugely...

Sep 2020
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COO

Relationship

Because Phreesia partners with us, they really go above and beyond. They try to meet whatever needs...

Sep 2020
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COO

Lessons Learned

Phreesia offers provider messaging, and we use that. It has moderate adoption because some of our...

Sep 2020
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COO

Functionality and Upgrades

The number-one thing we have been able to achieve is we have been able to increase our collections...

Sep 2020
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COO

Functionality and Upgrades

Our Phreesia satisfaction scores are strictly geared toward how our patients feel about using...

Sep 2020
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COO

Functionality and Upgrades

The patient check-in process is Phreesia's biggest strength. They have all the areas covered and...

Sep 2020
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COO

Technology

We had some struggles at the very beginning when we first went with Phreesia, but anything that we...

Sep 2020
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COO

Functionality and Upgrades

The chat feature is the one thing that I really wish Phreesia would expand on. To use the chat...

Sep 2020
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COO

Other Observations & Comments

The system is easy to use, but for some of our elderly patients, Phreesia could condense or simplify...

Sep 2020
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COO

Service and Support

The quality of Phreesia's support is fabulous. They are often reaching out to us about things that...

Sep 2020
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COO

Relationship

I am very outspoken, so I have had the privilege of speaking with a lot of the higher-level...

Sep 2020
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COO

Functionality and Upgrades

Phreesia is great at driving tangible outcomes. I feel really awkward saying Phreesia is fantastic...

Sep 2020
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Manager

Sales and Contracting

We went with Phreesia for one reason, which was the credit card processing. Phreesia has branched...

Sep 2020
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Manager

ROI / Cost (care and feeding)

The system is a credit card processor, so Phreesia is in the business to make a buck. We have been...

Sep 2020
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Manager

Relationship

We signed up with really nice people at Phreesia. I don't even know whether they are still there....

Sep 2020
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Manager

Functionality and Upgrades

I would say that Phreesia doesn't always keep their promises. For the most part, Phreesia does. The...

Aug 2020
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Manager

Implementation and Training

Phreesia does well with their implementation services. We definitely recommend Phreesia all the time....

Aug 2020
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Manager

Interfacing and Integration

We would certainly like to see the discrete data fields be more integrated with our EMR.

Aug 2020
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Manager

Service and Support

Phreesia's support is lacking. There is a difference between the people who actually provide...

Aug 2020
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Director

Relationship

We have worked with the vendor for quite a few years, and we have really seen them evolve. The...

Aug 2020
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Director

Service and Support

Our biggest pain point with the vendor is that anything new comes at a cost. Other than that, the...

Aug 2020
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Director

Service and Support

We work with a couple of other vendors, but Phreesia had the quickest turnaround time for available...

Aug 2020
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Director

Functionality and Upgrades

We are using the vendor’s automated check-in feature, which allows patients to be able to complete...

Aug 2020
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Director

Relationship

The vendor’s executive involvement has been good. I have had a few representatives during my time,...

Aug 2020
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Director

Functionality and Upgrades

We are always progressing, and the vendor is always making improvements, enhancements, and changes....

Aug 2020
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Director

ROI / Cost (care and feeding)

A long time ago, I would have said that the vendor could improve their customer service and their...

Aug 2020
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Director

Relationship

I want to say that the vendor keeps all their promises, but they can’t deliver on everything. They...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

The system has been able to upload all of our telehealth schedules from another system and still...

Aug 2020
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Manager

Functionality and Upgrades

We are very satisfied with the system's ability to ask questions. The system asks all the questions...

Aug 2020
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Manager

Service and Support

Quality of service is an area the vendor could work on a bit. We don’t really have a lot of...

Aug 2020
 Helpful

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CIO

Implementation and Training

Phreesia has training available. We just call them if we need anything, so that is easy.

Aug 2020
 Helpful

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CIO

Functionality and Upgrades

Phreesia always seems to come up with really good additions to enhance their system. Sometimes they...

Aug 2020
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Manager

Functionality and Upgrades

The vendor does capture patient medical and social history, but we don’t really do a lot of the...

Aug 2020
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Manager

Functionality and Upgrades

The system talks to other systems all day, every day. There are no issues. If we do have an issue,...

Aug 2020
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Manager

Functionality and Upgrades

The system is easy to use. Regardless of whether my front desk staff or someone like me is on the...

Aug 2020
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Manager

Relationship

The vendor executives are awesome about being involved. I am constantly getting emails about when...

Aug 2020
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CEO/President

Functionality and Upgrades

There is still room for growth in the patient surveys in terms of patient engagement. That is an...

Aug 2020
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CEO/President

Other Observations & Comments

Phreesia is an innovator. I am sure they are trying to work on things, but in terms of our patient...

Aug 2020
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CEO/President

Technology

We have Phreesia’s telehealth intake solution. We were so excited about getting it. We really...

Aug 2020
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CEO/President

Functionality and Upgrades

One of the biggest outcomes is definitely the client experience. We have really improved that and...

Aug 2020
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CEO/President

Functionality and Upgrades

The solution has reduced the amount of paper that we utilize, and that has been really big for our...

Aug 2020
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CEO/President

Functionality and Upgrades

Phreesia has so many great tools. Those tools have helped us with our physician referrals that our...

Aug 2020
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CEO/President

Service and Support

I could probably talk all day about Phreesia and how great their tools have been for our practice....

Aug 2020
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Manager

Service and Support

Phreesia doesn’t overpromise. They are very transparent, and if we are asking for something and they...

Aug 2020
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Manager

Interfacing and Integration

Phreesia's solution is integrating as well as it possibly can with the EHR we are using.

Aug 2020
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Manager

Service and Support

Phreesia works very hard to provide us with what we ask for. There are some things on our list that...

Aug 2020
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Manager

Relationship

We have had in-person meetings with some of the Phreesia executives many times. Phreesia is very...

Aug 2020
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Manager

Relationship

I would definitely recommend Phreesia. I recently recommended them to an organization that was...

Aug 2020
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CEO/President

Functionality and Upgrades

Patients can pay their co-pay from home when they get the previsit message a few days before their...

Jul 2020