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Phreesia Commentary
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Adam Cherrington
VP of Engagement
KLAS VP of Engagement - Adam Cherrington
 
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User Commentary

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Analyst/Coordinator

Relationship

Phreesia has been very receptive and proactive. Even when issues arise that we haven't noticed, they...

Nov 2025
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Analyst/Coordinator

Value

We use Phreesia extensively for patient communications, and while our EHR vendor may offer a similar...

Nov 2025
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Manager

Relationship

Phreesia's customer service is good. We have a direct account manager who has always been very...

Nov 2025
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Manager

Culture, Product

Phreesia purchased a platform called ConnectOnCall that we had used before Phreesia acquired it....

Nov 2025
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Manager

Culture, Relationship

As good as Phreesia is, their support is all done offshore, and that makes the support people not...

Nov 2025
||
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Manager

Relationship

Phreesia is proactive, but they don't quite have everything on their road map yet. Maybe they are...

Nov 2025
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Manager

Value

As part of the things Phreesia’s system shows patients, Phreesia has what they call patient...

Nov 2025
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Manager

Operations, Value

I can reach out to Phreesia and tell them to schedule a training on whatever feature, and they will...

Nov 2025
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Manager

Product, Value

I wish that the HIPAA-compliant texting in Phreesia were better integrated with the EHR. Phreesia...

Nov 2025
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VP/Other Executive

Loyalty, Relationship

Phreesia said that they had tighter integration with our EHR, but they don’t. I don't believe that...

Oct 2025
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(0)
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VP/Other Executive

Operations

We always do our own training anyway, but Phreesia does give us a good overview of their product....

Oct 2025
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VP/Other Executive

Product

Phreesia is very good with all of the automated and paperless patient intake, and that is why we...

Oct 2025
||
(0)
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VP/Other Executive

Value

Phreesia is transaction based. We do get new technology, but the solution is just very expensive.

Oct 2025
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(0)
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VP/Other Executive

Relationship

We are such a tiny fish that I don't know that I would expect anything other than noninvolvement...

Oct 2025
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VP/Other Executive

Culture, Loyalty

Our patients hate Phreesia's system. It has a cumbersome check-in process, and the pop-up ads are...

Oct 2025
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(0)
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Director

Relationship, Value

Phreesia is good about avoiding charging for every little thing. They are also very proactive. The...

Sep 2025
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Director

Product, Value

Phreesia is easy to use because in the dashboard, there are dropdowns across the top of the screen....

Sep 2025
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Director

Product

The doctors don't like the self-registration and patient intake of Phreesia; they all balked at it....

Sep 2025
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(0)
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CEO/President

Culture, Value

Phreesia does charge for every little thing. Right now, we are good because we are not too far into...

Sep 2025
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(0)
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CEO/President

Product

I would tell other organizations that if the integration capability is there, Phreesia has a good...

Sep 2025
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(0)
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CEO/President

Culture, Value

The one disappointing piece of Phreesia is that they are sponsored by a lot of vendors, like...

Sep 2025
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CEO/President

Product, Value

We are seeing good results with Phreesia's solution. Patients are filling out all of their consent...

Sep 2025
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CEO/President

Operations

I don't think Phreesia has kept their promises. I think they have misled us. They promised that they...

Sep 2025
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CEO/President

Relationship, Operations

Our practice management system is not the easiest system to have an API with. We have found that to...

Sep 2025
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(0)
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Manager

Product, Value

The biggest benefit of using the solution has been workflow improvement. With Phreesia, we have had...

Sep 2025
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(0)
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Manager

Relationship

Phreesia is the fastest, most efficient company we have worked with when it comes to timeliness and...

Sep 2025
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(0)
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Manager

Product

We would like to be able to contact patients through the Phreesia solution further than just a week...

Sep 2025
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(0)
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CEO/President

Loyalty

We will probably be replacing Phreesia. In some cases, they are doing a good job. Other vendors may...

Sep 2025
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(0)
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CEO/President

Product

Phreesia's system is by far the most intuitive, easy-to-use product that we have. It is very...

Sep 2025
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Director

Culture, Operations, Value

We have had a couple of new services that we are using Phreesia's system for, and the vendor's...

Aug 2025
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(0)
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Director

Product, Value

Phreesia's system does what it is advertised to do. It is an integration platform for our EMR, and...

Aug 2025
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(0)
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Director

Product

Phreesia's system is super good, and it works as promoted. The only real complaint I have is that...

Aug 2025
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Director

Relationship, Operations

Phreesia is doing better with training. They are now a bit more proactive about reaching out. We...

Aug 2025
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Director

Loyalty, Value

I am kind of on the fence about whether I would buy Phreesia's system again. Our EMR vendor's...

Aug 2025
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(0)
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Director

Loyalty, Relationship

Phreesia's support will eventually get to where it needs to be, but sometimes, I feel like I am...

Aug 2025
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(0)
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Director

Culture, Value

There are some things that are included in Phreesia, but it is definitely a platform where we pay...

Aug 2025
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Director

Relationship

Phreesia used to be better at being proactive, but they have had a lot of changes in their...

Aug 2025
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(0)
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Director

Product

The user interface is easy to work with. It is very intuitive. From an improvement perspective, I...

Aug 2025
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(0)
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CIO

Loyalty, Product

There is a link from Phreesia in our patient portal and on our website that will allow patients to...

Aug 2025
||
(0)
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CIO

Loyalty

Hopefully, in 12 months, we won’t have Phreesia’s system. We are looking to replace it. Even though...

Aug 2025
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(0)
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Manager

Loyalty, Product

There are a lot of things I like about Phreesia's solution. If it is being run properly, it will run...

Jul 2025
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(0)
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Manager

Product, Value

We use Phreesia's solution to send patients an email several days in advance of an appointment, and...

Jul 2025
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(0)
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Manager

Product

There are some things that don’t cross over well from Phreesia's solution to our practice management...

Jul 2025
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Manager

Relationship

Phreesia's solution is really glitchy now when integrating with our EHR and PM. The solution is more...

Jul 2025
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CFO

Loyalty

With Phreesia, there are some front-end services and some back-end services that we use. There are...

Jul 2025
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(0)
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CFO

Relationship, Product

Phreesia is constantly trying to grow and expand their services, but at the same time, they become...

Jul 2025
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CFO

Operations

We have had pretty good people from Phreesia for implementation and training.

Jul 2025
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(0)
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Analyst/Coordinator

Relationship

I think Phreesia is low on staff right now. There are a lot of things that we would like them to do,...

Jul 2025
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Analyst/Coordinator

Product

We work in healthcare, so we have to have consent to treat. Every year, we have to update the paper...

Jul 2025
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(0)
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Analyst/Coordinator

Culture, Relationship, Operations

We have iPads in the office, and patients can do pre-check-in on their phones or computers at home,...

Jul 2025
||
(0)
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Analyst/Coordinator

Relationship

When they have downtime, Phreesia usually sends us an email and says that the system is down.

Jul 2025
||
(0)
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Analyst/Coordinator

Product

Sometimes there are sneaky things that we don't know about with Phreesia. For example, if we are...

Jul 2025
||
(0)
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Analyst/Coordinator

Relationship

This solution is doing things for us that we want to do, but if someone were looking at using the...

Jul 2025
||
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Analyst/Coordinator

Operations, Product

The design of the solution is good. The platform and the GUI are great, so the system is easy to...

Jul 2025
||
(0)
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Analyst/Coordinator

Relationship

We absolutely have cyclical problems with Phreesia. We have a problem, and we have to work them...

Jul 2025
||
(0)
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Analyst/Coordinator

Culture, Relationship

We were having issues with the previous account owner, and we had no one to call to let them know...

Jul 2025
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(0)
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Analyst/Coordinator

Culture

When we have calls with our account owner, it is like talking to the sales team every single time....

Jul 2025
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(0)
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Analyst/Coordinator

Value

We are spending a ton of time on the solution. Phreesia's big thing is that they send us information...

Jul 2025
||
(0)
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Analyst/Coordinator

Culture

We had a really good sales team with Phreesia for a while, but then we had multiple account owner...

Jul 2025
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Analyst/Coordinator

Operations

Phreesia doesn't always update their old training. So if they have new processes, they don't always...

Jul 2025
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(0)
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Manager

Product, Value

I would tell someone considering Phreesia that the vendor is amazing and that they help reduce the...

Jul 2025
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Manager

Relationship, Operations

Phreesia is a great vendor; they really do a good job, and they have great training. The vendor's...

Jul 2025
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(0)
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Manager

Loyalty, Relationship

We are definitely considering other platforms, but so far, the Phreesia system seems to be the best....

Jun 2025
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(0)
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Manager

Product

Phreesia’s menus could be broken out to be clearer. It is hard to find things unless we know the...

Jun 2025
||
(0)
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Manager

Operations, Product

Phreesia is very good at delivering new technology that meets our needs. When they roll out...

Jun 2025
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(0)
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Manager

Relationship, Operations

We have a direct representative with Phreesia who lets us know of things pretty well ahead of time...

Jun 2025
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(0)
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Manager

Value

The Phreesia system is good and stable. The outcomes are expected. Additionally, in terms of...

Jun 2025
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(0)
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COO

Loyalty, Value

We might evaluate products to replace Phreesia. There are other products, and each product has its...

Jun 2025
||
(0)
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COO

Operations

As a customer, when we ask whether Phreesia can put together a training platform for a certain...

Jun 2025
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(0)
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COO

Product

Phreesia’s biggest strength is their referral management platform. It is the only one that I'm aware...

Jun 2025
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(0)
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COO

Relationship, Product

I have a few recommendations for improvement for Phreesia. They try to have one platform that...

Jun 2025
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(0)
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Physician

Relationship, Operations, Value

Phreesia has not kept up with evolving functionalities and has become more expensive than...

Jun 2025
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(0)
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CEO/President

Relationship

Phreesia is pretty good from a support perspective. They have done a really good job, I would argue,...

May 2025
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(0)
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CFO

Loyalty, Product

We can't use Phreesia exclusively to remind patients that they have appointments coming up because...

May 2025
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(0)
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CFO

Culture, Value

At one point, we were told by Phreesia that surveys were free, but after we had been using the tool...

May 2025
||
(0)
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CFO

Relationship

When we make changes to Phreesia, the vendor does not tell us what will happen as a result of those...

May 2025
||
(0)
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CFO

Product

Phreesia hasn't really been able to help us with self-scheduling. They have a self-scheduling...

May 2025
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(0)
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CFO

Relationship

We had a Phreesia client success manager for a long time, and they were great. Since then, we have...

May 2025
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(0)
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CFO

Product, Value

In Phreesia, our manual co-pay does not work correctly for all patients, so we have to manually go...

May 2025
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(0)
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Manager

Culture, Relationship

Phreesia's customer support has taken a dramatic turn from where it was in the past. Phreesia has...

May 2025
||
(0)
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Manager

Product

Phreesia is a great product. We like what it aims to do with pre-check-in and patient collection.

May 2025
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(0)
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Manager

Operations, Product, Value

Phreesia's system is a great tool. Usually, we only have to do one training at a time, and it is...

May 2025
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(0)
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Manager

Relationship, Product

Phreesia releases things too soon. They should be internally vetting some things for longer periods...

May 2025
||
(0)
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Manager

Value

Phreesia does a lot of nickel-and-diming, but they produce really helpful and useful things....

May 2025
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(0)
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Manager

Relationship

Phreesia's support people are very responsive and timely. They are problem solvers. Phreesia's...

May 2025
||
(0)
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Manager

Product

Phreesia's system does a lot. It is able to fully integrate with different EHRs. However, I think...

May 2025
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(0)
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Director

Product

Phreesia has worked really well for us, but there are a couple of pain point areas where Phreesia...

Apr 2025
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Manager

Relationship, Operations

Phreesia was about to push an upgrade to an aspect of a service; they told us around two weeks...

Mar 2025
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(0)
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Manager

Product

We would love a cleaner technology stack. We have looked for the best solution for our various...

Mar 2025
||
(0)
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Manager

Relationship

We have regular meetings with Phreesia. Their support team has had lots of issues coming to prompt...

Mar 2025
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(0)
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Manager

Relationship, Operations

Phreesia should be doing more with going through all of our flows. I have to ask the questions, but...

Mar 2025
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(0)
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Manager

Product

Phreesia has an appointment accelerator that gets used for two different components. One is for...

Mar 2025
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Manager

Operations, Value

Phreesia is great. I really like the people. The go-live process was excellent. We have absolutely...

Mar 2025
||
(0)
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Manager

Culture

Phreesia agreed to do something for us, and because it was so important, I included it in the...

Mar 2025
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(0)
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Analyst/Coordinator

Relationship

If Phreesia does upgrades, I don't even notice them. The process is web based. Phreesia is very good...

Mar 2025
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(0)
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Analyst/Coordinator

Value

I definitely feel like Phreesia is our biggest expense, but our doctors and staff love the...

Mar 2025
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(0)
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Analyst/Coordinator

Relationship

For Phreesia’s support, the issue is more of a response time thing, and we have had a few more...

Mar 2025
||
(0)
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Director

Product

Phreesia offers a well-laid-out, standalone dashboard that depends on API connections to the...

Mar 2025
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(0)
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Manager

Operations

Phreesia has never really had a big issue with implementations. There are just little technical issues....

Mar 2025
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(0)
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Manager

Operations

Phreesia always wants to train us, but we have been using the system for so long that we are very...

Mar 2025
||
(0)
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Manager

Relationship

If I complain, I can get access to Phreesia's people. However, unless we threaten to leave Phreesia,...

Mar 2025
||
(0)
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Manager

Product

The system works well, and it integrates well with every EMR we have had. For the most part, we are...

Mar 2025
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(0)
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Manager

Loyalty

Phreesia is getting rid of their tablets, so we have to buy iPads. However, older people don't like...

Mar 2025
||
(0)
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Manager

Culture, Value

We have been with Phreesia for many years, but out of the blue, they started to bill us for things...

Mar 2025
||
(0)
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Manager

Relationship

We have had multiple support managers at Phreesia, and it seems like with each team, things just get...

Feb 2025
||
(0)
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Manager

Product

The solution does have a large suite of features. If a practice has simple needs, the solution might...

Feb 2025
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(0)
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Manager

Product, Value

With Phreesia, patients are presented with forms multiple times for the same appointment. If there...

Feb 2025
||
(0)
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Manager

Relationship, Product

Phreesia has an efficient support system. I'm not speaking for the workers who actually do the...

Feb 2025
||
(0)
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Manager

Product

Phreesia requires a bridge, and I forget the technical term, but we do have to have a computer setup...

Feb 2025
||
(0)
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Manager

Culture, Relationship, Product

We have an issue with Phreesia where certain elements won't interface with our EHR, so information...

Feb 2025
||
(0)
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Manager

Loyalty, Relationship

Our new EHR system’s patient registration system was ineffective for what we needed, so we decided...

Feb 2025
||
(0)
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Director

Operations

If we want to look at a video, the training is good. The vendor trains us via videos, and they have...

Feb 2025
||
(0)
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Director

Operations

Phreesia was hands-off during the implementation. The entire go-live was done by in-house staff...

Feb 2025
||
(0)
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Director

Relationship

I would rate Phreesia lower on support because everything requires a ticket. We should be able to...

Feb 2025
||
(0)
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Director

Product

I'm not overly impressed with Phreesia. They need to understand our business better. They tend to...

Feb 2025
||
(0)
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Director

Product

I would not buy Phreesia's system again because of their lack of back-end support. Phreesia has a...

Feb 2025
||
(0)
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Manager

Relationship

Phreesia’s support could be better. Phreesia gave us a representative in the beginning who didn't...

Feb 2025
||
(0)
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Manager

Loyalty, Product

Honestly, I think our patients hate Phreesia because they have to fill out paperwork. When a patient...

Feb 2025
||
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Manager

Relationship

We have been with Phreesia for a while now, and they are kind of up-and-coming. They are improving...

Feb 2025
||
(0)
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CIO

Relationship

Phreesia works fine. It solves the problem we want it to solve, and we can see the value in it....

Feb 2025
||
(0)
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CIO

Relationship, Product

We have had some technical issues with Phreesia. It is sensitive and relies on third-party devices,...

Feb 2025
||
(0)
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CIO

Loyalty, Value

Phreesia is a very expensive solution. Part of the reason we are looking to get rid of it is what...

Feb 2025
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CIO

Loyalty, Product

Phreesia hasn't done a ton of new stuff, but we brought them in for a spot solution. We don't look...

Feb 2025
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Director

Loyalty, Product

We are doing better with Phreesia than we were before. I like the bells and whistles that the vendor...

Feb 2025
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Director

Relationship

Phreesia is very responsive whenever we reach out, but I can't think of any instances where they...

Feb 2025
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Director

Product

I’m very pleased with Phreesia overall, but I do wish there were some better integrated fields....

Feb 2025
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Director

Operations

The implementation process for Phreesia was very consistent in terms of the meeting cadence and...

Feb 2025
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Analyst/Coordinator

Operations, Product

I like the communication aspect of Phreesia. One of the things we use so reliably is the ability to...

Feb 2025
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Manager

Relationship

Phreesia is Phreesia. I love their product, but the support is not great, and it is hard for me to...

Jan 2025
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Manager

Operations

All Phreesia's people that we ever get to talk to are from another country, and it is hard to...

Jan 2025
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Manager

Culture, Relationship

Phreesia has reasonable pricing and a good product. Also, the people we work with at Phreesia solve...

Jan 2025
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Manager

Product

We are still waiting on some things that Phreesia told us were going to happen, like being able to...

Jan 2025
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Manager

Product

One of Phreesia’s strengths is the eligibility check for insurance. The system is easier to navigate...

Jan 2025
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Manager

Operations

The overall implementation of Phreesia was a pretty smooth process, and the solution is very easy to...

Jan 2025
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Manager

Product, Value

Our biggest struggle with Phreesia was getting our elderly patients to use it.

Jan 2025
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Manager

Culture, Value

Phreesia is starting to get bad about charging for every little thing. Things have mostly been...

Jan 2025
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Director

Operations, Product

The upgrades for Phreesia are fine. The system is web based, so it is pretty simple on the users'...

Jan 2025
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Director

Relationship

Phreesia does keep their promises. We actually have regular meetings with Phreesia, and they are...

Jan 2025
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Director

Relationship

I wish some more of Phreesia’s support was US based. There is definitely just a language barrier,...

Jan 2025
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Director

Culture

Phreesia sold us a lot of things that would be great features for other practices, but those things...

Jan 2025
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Director

Culture, Loyalty, Value

Phreesia is pretty straightforward. It has a pretty simple web UI. Phreesia has definitely made a...

Jan 2025
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Manager

Relationship

One thing that is a bit irritating with Phreesia is that they switch our consultants very...

Jan 2025
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Manager

Product

The Phreesia system is very complicated for our patients. The vendor requires us to use Phreesia...

Jan 2025
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CIO

Relationship, Product

The vendor has slacked off a little bit lately, and system outages have increased. The vendor is...

Jan 2025
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CIO

Relationship

Phreesia tends to have quite a few account manager reassignments. I have noticed a little more...

Jan 2025
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CIO

Loyalty

Phreesia is not part of our long-term plans because of cost. A lot of EMR systems include a lot of...

Jan 2025
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CIO

Culture, Value

When patients put in their credit card ahead of time in Phreesia, they are being charged a...

Jan 2025
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CIO

Culture, Product

Part of what Phreesia does is ask for consent to show advertising at the end of the check-in...

Jan 2025
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CIO

Relationship

Phreesia has been very responsive, and they have been a solid partner for us. All the new people who...

Jan 2025
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