Phreesia
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Subject Expert
Aaron Gleave
Research Director
Commentary Summary
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User Commentary
Functionality and Upgrades
Our physicians aren't too happy with Phreesia. They love the collections and the ease of checking...
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Service and Support
The people at Phreesia are great. They try like heck to get the product to work for us.
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Relationship
I have been very impressed by the vendor’s ramp-up and willingness to understand what the client's...
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ROI / Cost (care and feeding)
The vendor is doing a good job with initial front-end intake and registration processing. The vendor...
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Other Observations & Comments
For the most part, the patients are accepting of the product. Because of technology barriers, some...
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Implementation and Training
I have done a lot of bidirectional interfaces and integrations. Phreesia did a good job of knowing...
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Win/Loss - Why they were selected (by current clients)
We chose Phreesia because the pricing was good. The vendor had a focus on how to get the product to...
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Relationship
Phreesia has been a good partner for us. They are highly engaged in helping us to leverage the...
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Functionality and Upgrades
Phreesia’s deadlines and delivery of new services are the areas we have had obstacles with.
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Functionality and Upgrades
Being cloud based is pretty painless. The vendor upgrades and makes changes, and they let us know.
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Future Outlook
Phreesia really hasn’t seen a lot of new exciting things over the years. They do have some pretty...
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Relationship
The vendor doesn’t nickel-and-dime us. Their account management team is very dedicated. When they...
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Functionality and Upgrades
Our experience with Phreesia has been good. The product has no problems when it comes to the ability...
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Functionality and Upgrades
When there is a problem and Phreesia's system goes down, we experience problems because we cannot...
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Relationship
Phreesia is great. Our account manager is amazing. Any time we have issues, that person is very...
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ROI / Cost (care and feeding)
My biggest complaint with Phreesia is that the extra things they want us to pay for are pricey. We...
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Functionality and Upgrades
In terms of user friendliness, Phreesia is amazing. It is so easy to see. The system has its own...
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Implementation and Training
I wish we would have had a group training with Phreesia, and I wish they did additional training...
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Win/Loss - Why they were selected (by current clients)
We chose Phreesia because of the software’s compatibility with our EMR. Everybody agreed that...
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ROI / Cost (care and feeding)
Phreesia’s ability to automatically ask patients questions is excellent; everything is explicit....
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Service and Support
For any problem cases we have, Phreesia reaches out to us. They get back to us and get a team member...
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ROI / Cost (care and feeding)
Phreesia's system could be a little cheaper. Phreesia lets us try out any add-on features. If we...
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Sales and Contracting
I was allowed to see everything coming down the pipeline with Phreesia; we had a smooth...
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ROI / Cost (care and feeding)
I like Phreesia because it offers less exposure time and contact with patients, pens, keyboards, and...
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Functionality and Upgrades
The vendor keeps us up-to-date on their new technology.
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Functionality and Upgrades
The product is pretty easy to use. So far, our experience with the solution has been good.
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Technology
I don't hear a lot of complaints about Phreesia from the front desk staff or patients. As a patient,...
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ROI / Cost (care and feeding)
Phreesia doesn’t keep all of their promises. We had a lot of trouble. We used the product to verify...
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Functionality and Upgrades
We absolutely love Phreesia's system, and I have recommended it to several practices. It really...
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Implementation and Training
Phreesia’s training is offered via video. They had a webinar training, but that was really hard for...
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Functionality and Upgrades
We get a lot of errors in Phreesia's system and notifications that the system is down. Those things...
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Future Outlook
We would like to see more functionality from the system when it comes to patient engagement and...
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Functionality and Upgrades
We love the system's reporting functionality and ability to track metrics, and we would love to see...
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Relationship
We have had a lot of issues with the system in the last few months. That has hurt our overall...
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Functionality and Upgrades
We love the system when it works. It makes things a lot faster and easier for all of our staff members....
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Functionality and Upgrades
When it comes to recommending the product, there are certain things that I would have to tell a...
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Lessons Learned
It took me a lot of time outside of my actual job to get certain forms filled out so that we could...
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Implementation and Training
The vendor's training isn't worth it. They have a bunch of videos on their website, but when we...
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Relationship
The vendor keeps about 98% of their promises. We started with the product when we were supposed to...
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Functionality and Upgrades
Phreesia is an enriched platform for patient intake, and it integrates nicely with our EMR. The...
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Service and Support
I would say that Phreesia's support people are available, and they take really good care of us. I...
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Relationship
The vendor sometimes wants to beta test things, and so they pitch those things to organizations like...
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Functionality and Upgrades
The product has trouble capturing and pushing information digitally. We need the system to do what...
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Implementation and Training
During our go-live, we sometimes felt like we were working with two different companies. Phreesia's...
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Implementation and Training
Our implementation was really helpful. The vendor tolerated many of our detailed questions. Overall,...
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Functionality and Upgrades
On the practice side of things, Phreesia is pretty user friendly. It seems pretty easy to navigate....
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Relationship
I would suggest to Phreesia a little more personalization for our templates. We have had a few...
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Implementation and Training
Phreesia has online knowledge articles, but they don’t really go super in depth. The vendor could...
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Service and Support
The support for Phreesia is frustrating. When I have an issue and need to talk to the support people...
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Service and Support
The training for and implementation of Phreesia when we first got it were good because everything...
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Interfacing and Integration
We really liked the way Phreesia worked with our old EMR system. It worked really well. However, it...
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Other Observations & Comments
Overall, what Phreesia is supposed to do is a good concept. It texts patients and gives patients the...
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Technology
There are some things like the screens that need to be changed that the vendor takes care of for us,...
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Functionality and Upgrades
The Phreesia system has been working well. It is easy for our staff and patients to use. We use it...
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Other Observations & Comments
During COVID-19, the Phreesia product worked very well for us because our patients didn't want to...
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Service and Support
If we need help, we must log a case, and Phreesia will get back to us. The vendor is pretty good...
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Interfacing and Integration
Phreesia's product integrates with our practice management and EHR software. So the documents that...
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Service and Support
One thing Phreesia could improve is when we submit a ticket, we want the issue addressed...
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Relationship
I would absolutely buy the system again. It has helped us establish workflows that we didn't even...
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ROI / Cost (care and feeding)
Phreesia is definitely a sales company. That is what they do. However, we still feel like we have a...
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Functionality and Upgrades
The fact that the system screens for COVID-19 is a big deal. We used to have an employee who did...
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Functionality and Upgrades
The system's analytics are awesome, but they could be easier to use. The vendor is working on that...
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Implementation and Training
When we went live on the system, we didn't have a ton of training. The vendor explained things to us...
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ROI / Cost (care and feeding)
The vendor does too many updates, and every update costs money. Since our go-live, we have had a lot...
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Functionality and Upgrades
Using the system gives my office staff members more time to do other things. Our patients like to...
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Functionality and Upgrades
The product is pretty straightforward and user friendly. It is easy to use and understand for...
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Interfacing and Integration
The product does not integrate clinically with our EMR as much as we would like it to. That has been...
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Other Observations & Comments
We are staying with Phreesia for the short term, but for the long term, I don’t know whether we will...
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Functionality and Upgrades
Phreesia is not good with unsolicited results. There are some things that we would like to do that...
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Service and Support
Phreesia is a very innovative company. They keep up with the times. Phreesia comes out with...
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ROI / Cost (care and feeding)
If I call Phreesia to add a survey, they charge me, but their price points are okay. It doesn't cost...
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Implementation and Training
When we switched from our previous vendor to Phreesia, the implementation was not good. I understand...
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Service and Support
We have been working with Phreesia for a long time, and they are not deploying the product well nor...
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Interfacing and Integration
Phreesia's product doesn't work well with our EHR. It messes up the reporting that we do. Because of...
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Interfacing and Integration
Our different solutions just don’t jive well together, but we have to make it work because it is our...
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Functionality and Upgrades
From a workflow standpoint, we like the way Phreesia's product has a dashboard that displays and...
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Functionality and Upgrades
When Phreesia releases something new, we run into problems with their different information...
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Functionality and Upgrades
We would like to have a status tracker for patients in the solution so we can see when they have...
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Service and Support
Phreesia is delivering things that they think are needed, but they are not. The vendor needs to...
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Service and Support
The phone and web support have gone downhill quite a bit since we have been with Phreesia. Phreesia...
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Service and Support
Phreesia tries to be proactive. They are proactive in selling new features and whatever they are...
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Other Observations & Comments
I know how to get my way up the Phreesia food chain, but it takes a little bit. If an issue needs to...
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Functionality and Upgrades
I wish that there were surveys to rate Phreesia. The vendor does ratings based on a net promoter...
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Relationship
Phreesia has been really good for us. I can make changes, and I don't get charged every time. My...
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Functionality and Upgrades
The reporting and analytics are awesome. It is very easy to jump in and see how things are looking....
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ROI / Cost (care and feeding)
The vendor doesn’t nickel-and-dime us. In fact, they do the opposite. Phreesia is actually pretty...
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Technology
I love Phreesia’s upgrades. The vendor always throws something else awesome in the upgrades....
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Relationship
The vendor is really good about communication. If something is not working, the vendor instantly...
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Technology
The product is easy to use, but there are also some little areas that probably bother the front...
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Future Outlook
Phreesia has been great. We have had no real issues. We have a contract bundle with our EMR, and...
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Lessons Learned
We picked Phreesia as a vendor because they contacted us and told us about all the things their...
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Service and Support
The vendor has definitely done a great job in going above and beyond to try to make their platform...
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Functionality and Upgrades
One of my biggest complaints is that the vendor has extra HIPAA things for patients, but we can’t...
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Win/Loss - Why they were selected (by current clients)
I was introduced to Phreesia and the way that they had really come around through COVID-19 to revamp...
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Functionality and Upgrades
The technology behind Phreesia was OK when they started out, but I have seen that technology...
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Service and Support
The customer service is phenomenal. I have to set my foot down sometimes and make the vendor do...
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ROI / Cost (care and feeding)
The clinical part of Phreesia’s system is a little hands on. We have to really pay attention to that...
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Relationship
Phreesia has grown so fast. Our first representative knew everything about the system, but that...
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Interfacing and Integration
I am not sure whether I would buy the product again. I might look into some other products I was...
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Functionality and Upgrades
I like that the product is patient friendly when patients are filling out all the information. And...
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Sales and Contracting
The vendor tries to keep their promises. The product can’t do all the exact things we wanted it to...
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Functionality and Upgrades
The Phreesia product has come a long way from its beginning, and I feel like the vendor adapted...
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Functionality and Upgrades
Phreesia is a product for all aspects of healthcare, so the vendor is still working to cater to...
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Functionality and Upgrades
I love the check-in feature. I love that the patient can check in, fill out their information, and...
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Interfacing and Integration
The patient can scan in their own pictures of their ID and insurance cards, but the system doesn’t...
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ROI / Cost (care and feeding)
The vendor does avoid charging us for things, but the equipment is pretty expensive to purchase...
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Service and Support
I love Phreesia’s system. The integration was wonderful, and the implementation process was very...
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Implementation and Training
Phreesia has made things easier on us. They have their own training university with videos that go...
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Functionality and Upgrades
What I like about Phreesia's system is that it is hands free. Patients enter their information and...
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Functionality and Upgrades
There are a couple of improvements that Phreesia could make. It would be amazing if the system could...
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Service and Support
I would say that my initial concern or worry was that there wouldn't be any hands-on activities or...
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Relationship
Based on what I am experiencing currently, I would say that I will continue to be satisfied with...
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Service and Support
Whenever Phreesia rolls out something new for us, they let us know in advance. If we need somebody...
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Functionality and Upgrades
There is just a lot of functionality in the Phreesia product. It does what it is supposed to do and...
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Functionality and Upgrades
Phreesia is simple. It has icons with hover capabilities where we hover over icons, and they tell us...
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Sales and Contracting
Phreesia is very transparent. They just tell us flat out that they have to charge us for things and...
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Functionality and Upgrades
I don't really have any complaints about Phreesia. The system is really easy to use and train new...
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Service and Support
Phreesia is fairly proactive. When I have called them in the past, their representatives have been...
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Technology
Phreesia is thinking of things and implementing them before I think of them. They recently came out...
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Service and Support
Phreesia’s support has gotten better over the years. When we log a call with the support people,...
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Service and Support
The folks that I deal with at Phreesia solve my problems. They go back to whoever they need to and...
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Functionality and Upgrades
Phreesia offers a registration pad, and they have updated it, but I would like them to let us test...
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Relationship
Phreesia has been great to work with. Anytime we have a need or want to change anything, they are...
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Service and Support
Even though we have had changes in the team members that we work with at Phreesia, it seems like...
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Functionality and Upgrades
We were able to create everything that we wanted to through the system.
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Interfacing and Integration
I have liked working with Phreesia. The product is rather expensive, but they have a lot of...
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Relationship
Phreesia has been great. They are constantly pioneering new ideas and new technology. The reach of...
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Relationship
The Phreesia staff members that interact with us are extremely communicative and available, and that...
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Service and Support
Phreesia's support team could have a snappier response time. I think the support team has 24 hours...
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Relationship
Phreesia has a dedicated team that is on our account, and they are responsible for implementations....
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Interfacing and Integration
Phreesia's system has been more integrated compared to another platform we have used. There are some...
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ROI / Cost (care and feeding)
Phreesia has high fees and charges a high cost for their services. I am not sure yet whether...
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Implementation and Training
Phreesia has a training academy of sorts that we can access at any time for documentation and things....
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Relationship
Phreesia's system has met our expectations, with the exception of not being able to perform recalls....
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Relationship
Phreesia is constantly sending out updates to the system and notifying everybody as such. We get...
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Functionality and Upgrades
The system's design is fairly user friendly. The system is not hard to navigate, and it is reliable....
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ROI / Cost (care and feeding)
Overall, our implementation of Phreesia's system has been very good for our organization. The...
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Service and Support
The biggest challenge with any technology is getting the patient’s buy-in. We have created some...
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Functionality and Upgrades
Sometimes, the custom reporting in Phreesia can be a little challenging.
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Service and Support
Phreesia is really good at training. The vendor is constantly evolving and improving their services....
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Functionality and Upgrades
The Phreesia system is really incredible, and it is rather inexpensive for what it does. Phreesia is...
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Future Outlook
The vendor has new things coming down the pike that are really exciting. Phreesia is an excellent...
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Win/Loss - Why they were selected (by current clients)
I pick a company based on support; that is a strong part of my decision. When the decision came down...
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Functionality and Upgrades
I really like the ability for people to complete their paperwork before they come into the office...
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Interfacing and Integration
The one thing that I dislike about Phreesia is that they really sell their EHR integration, but...
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Functionality and Upgrades
Our co-pays in the system don't always populate correctly. There are some insurance and things that...
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Relationship
I feel like I have to reach out to the vendor for updates on the product. The communication and...
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ROI / Cost (care and feeding)
When we first signed up for the product, we had a user who we were told would not count as a...
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Interfacing and Integration
Some of our providers would like to see more integration from the system.
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Functionality and Upgrades
I like the ability to send paperwork ahead of time in the system. The insurance verification...
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Service and Support
I always feel like when I reach out to the vendor's support team, the support people are foreign. I...
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Functionality and Upgrades
I like that there are lots of ways to communicate with the patient through Phreesia, and the...
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ROI / Cost (care and feeding)
We are charged for everything, but Phreesia always gives clients an option to try something for...
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Future Outlook
Our usage of Phreesia will be going down because we are migrating to a new EHR. Initially, we...
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ROI / Cost (care and feeding)
Phreesia has separate fees. We have to pay additional costs for any add-ons that we want.
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Future Outlook
Phreesia really seems to be moving forward.
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Service and Support
We have been having some issues with either our iPads or our internet connectivity. We are not...
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Functionality and Upgrades
The product helps us with our workflow and helps us speed up the process to get our clients...
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Relationship
For the most part, our time with Phreesia has been good. Over the last couple of years, we have had...
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Relationship
One of my favorite things about Phreesia is that they are always working on the next upgrade that...
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Service and Support
Phreesia's customer service team goes above and beyond, and the vendor is always improving.
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Functionality and Upgrades
Patients despise the Phreesia system, but our patients despise everything. The product is beneficial...
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ROI / Cost (care and feeding)
The vendor has offered a couple of things at no cost, but a lot of times, things are only that way...
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Implementation and Training
Most of the product’s training is in Phreesia University. It is hard to find the exact thing that we...
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Interfacing and Integration
The Phreesia system is lacking integration with our templates, so some information comes across as a...
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Service and Support
Phreesia is not a perfect vendor, but they are very responsive. The vendor notices issues and tells...
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Functionality and Upgrades
The thing I like about the Phreesia system is that it works for any patient as long as we have a...
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Relationship
I am unable to pull the balance due for specialty co-pays. Also, the system is unable to talk to our...
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Functionality and Upgrades
The system works well for texting patients.
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Functionality and Upgrades
The Phreesia system upgrades on the fly, but we still have to do some work to get it working right....
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ROI / Cost (care and feeding)
I haven't had a problem with the system. It is easy to use. The solution has improved our ability to...
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ROI / Cost (care and feeding)
The system is very valuable. I can illustrate the fact that Phreesia has improved our cash flow....
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Future Outlook
I am interested in looking at Phreesia's self-scheduling functionality. I think that we will use it...
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Interfacing and Integration
The vendor was pretty cooperative with our integration. Our system integrated well with our EMR....
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Functionality and Upgrades
Clients have to pay an additional amount to Phreesia so that ads won't pop up when a patient is...
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Functionality and Upgrades
As long as clients pay attention to the blurbs on Phreesia's website and dashboard about things that...
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Service and Support
If users call Phreesia's support, the vendor will always respond and be helpful, even if the issue...
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ROI / Cost (care and feeding)
We do recommend Phreesia, and over the years, we have recommended them to other people. Their system...
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Future Outlook
We really like Phreesia. It has been a really good PM solution for us. The system is simple to use,...
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Service and Support
The support we get from Phreesia is very good, and the service is always fast. They help us right...
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Functionality and Upgrades
As far as new technology goes, there is nothing really new from Phreesia. There haven't been too...
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Relationship
Phreesia’s communication is actually pretty great because they have a representative that reaches...
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Future Outlook
Sometimes when we start a project, we don't see so much of a return initially. But I think that the...
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Functionality and Upgrades
Phreesia has some really valuable products and services. They have this thing called Phreesia Health...
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Interfacing and Integration
We have quite a bit of an obstacle when it comes to our integration and interface with the Phreesia...
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Lessons Learned
We have to ask the vendor whether there is going to be an extra charge before they tell us that...
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Implementation and Training
When it comes to training, Phreesia doesn't know what we would like to receive training on. I would...
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Service and Support
I don't think that our representative is empowered to do anything about any of our issues. When we...
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Functionality and Upgrades
It would be easier for us to customize certain settings on the fly within the product instead of...
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Other Observations & Comments
Phreesia did a good job on our implementation with them, and they haven't made any major errors...
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Functionality and Upgrades
It is pretty easy for our end users to learn how to use the system. They can train each other on it.
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Interfacing and Integration
We don't like the way that the system fails to integrate important clinical data into separate...
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ROI / Cost (care and feeding)
We have had to add a lot of things to the solution, and all of those things have come with a cost.
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Relationship
Phreesia has been great. They have offered a lot of things that have helped us with our business...
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Technology
The only issue that we have with the solution is that it has outages from time to time.
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Functionality and Upgrades
I have recommended the product to others. I would tell others that if they get the system, they will...
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Relationship
Phreesia is very accommodating and has always worked very well with us.
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Relationship
Phreesia keeps their promises. They have always come through on what they have told us about the product....
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Implementation and Training
There is so much training from Phreesia. We don't even take advantage of some of it. But it is...
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Functionality and Upgrades
We use Phreesia for its most basic functions. Whenever I hear about promotions from the vendor, it...
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ROI / Cost (care and feeding)
The product helps us collect money, and it saves us from having to send out paper invoices. The...
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Relationship
When we talk to Phreesia about any issues or concerns, they are quick to start working on those...
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Relationship
Our current sales representative is awesome. That person works really well with us. They helped us...
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Relationship
Phreesia doesn't always communicate with us about things. For example, when we get a new sales...
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ROI / Cost (care and feeding)
I am very likely to recommend Phreesia to others. Phreesia collects money for the organization even...
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Interfacing and Integration
We are lucky that Phreesia interfaces directly with our EMR. Anything that is done in Phreesia feeds...
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Functionality and Upgrades
There are some things about the solution's functionality that I wish were different. For example, I...
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Functionality and Upgrades
The vendor is pretty good about upgrades and changes. They pushed out a bunch of things for us...
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Service and Support
We usually contact the vendor's support people over email, but if we have an urgent issue, then we...
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Relationship
Phreesia keeps their promises most of the time. Phreesia is certainly friendly about trying, but...
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Interfacing and Integration
We can ask patients whatever questions we want using Phreesia's system. Not everything is integrated...
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Other Observations & Comments
I don't know whether I would purchase Phreesia's system again. Their competitor's product is...
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ROI / Cost (care and feeding)
Phreesia's system does a lot for our practice. It integrates with our EHR system. As far as I am...
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Service and Support
Phreesia's responsiveness and quality of support are excellent. I regard Phreesia as an actual...
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Functionality and Upgrades
I would love for Phreesia's system to become the single patient engagement platform for our...
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ROI / Cost (care and feeding)
The percentage that Phreesia charges on credit card transactions is pretty high, especially if the...
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Other Observations & Comments
I don't have any ongoing training from the vendor. They were pretty proficient with training. When...
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Relationship
I have a vendor representative who calls and talks to us regularly. We haven't really had vendor...
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ROI / Cost (care and feeding)
I spend quite a bit on the system. The vendor's fees are so high.
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ROI / Cost (care and feeding)
I really like Phreesia. I was surprised by how well it works for patient collections. Most of our...
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Functionality and Upgrades
Phreesia allows us to customize time frames for patients to pay their bills. If a patient needs to...
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Functionality and Upgrades
I wish that we had a little more flexibility in Phreesia. We have to alter our workflows to work...
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ROI / Cost (care and feeding)
Our experience with Phreesia has been excellent. The system was the best investment that we ever...
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Relationship
If we have an issue, then the vendor will take care of it immediately. They always let us know when...
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Future Outlook
Our new EMR is capable of handling in-house payment plans without extra plug-in software. There...
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Functionality and Upgrades
The product has a lot to offer because it can push out appointment reminders, check eligibility...
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ROI / Cost (care and feeding)
There were a lot of growing pains until the vendor started developing some wider shoulders. Now, the...
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Other Observations & Comments
Phreesia is working on all the right things. The vendor has put a lot of work into the system, but...
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Interfacing and Integration
Over the years, Phreesia has certainly developed their tools, and they have proposed various...
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Relationship
I like Phreesia because they are very responsive. They are very quick to customize and work with us...
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Interfacing and Integration
The drawback to Phreesia's system is that there is so much customizability that the data...
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ROI / Cost (care and feeding)
In the very beginning, Phreesia's system was very high maintenance. Now that we have had the system...
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Functionality and Upgrades
The system has been really great for us. It has helped us cut down some of our administrative work,...
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Relationship
We have regular meetings with the vendor to give feedback. We are constantly giving feedback, and...
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Service and Support
The vendor is really good about being proactive versus reactive to upcoming things, even with...
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Interfacing and Integration
There are still some integrations I would like to see in the product. I know the vendor is working...
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Functionality and Upgrades
We still have some processes in the background that our admin team has to do. When we are looking at...
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Interfacing and Integration
The product could be improved in terms of integration. Right now, there is only one-way...
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ROI / Cost (care and feeding)
Phreesia's system is easy to use for any user, regardless of whether they are computer savvy. It is...
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Relationship
We feel like Phreesia has grown a lot over the years. We have been with the vendor since they only...
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ROI / Cost (care and feeding)
The vendor's response time isn't as good as it used to be. Phreesia has continued to grow out their...
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Functionality and Upgrades
Phreesia’s ability to automatically ask patients questions has been pretty good. The product is...
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ROI / Cost (care and feeding)
The product’s biggest strength is that it eliminates front desk time spent on the tedious paperwork...
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Implementation and Training
The implementation process was extremely easy. The vendor walked us through the entire process. They...
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Service and Support
There is always someone at Phreesia that is available to speak with us when there is an urgent...
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Functionality and Upgrades
Phreesia's product is a multifaceted platform that can be used for all types of medicine. I see the...
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ROI / Cost (care and feeding)
We are extremely satisfied with the product. It has decreased our check-in time from about 15 to 30...
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