Phreesia Commentary
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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Manager

Relationship, Product

Phreesia is very innovative and is always making new and super useful parts of their program. The...

Feb 2024
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Manager

Relationship

Phreesia’s support is kind of weird. The support people don't always respond right away. When they...

Feb 2024
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Manager

Relationship

I'm pretty dissatisfied with the people at Phreesia because every couple of months, I’m assigned a...

Feb 2024
||
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VP/Other Executive

Relationship, Product

With Phreesia, there have been some things around clinical screeners that they have not been able to...

Feb 2024
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VP/Other Executive

Relationship, Product

Phreesia is very easy to use, and I’m extremely satisfied. We can report the things we need to...

Feb 2024
||
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VP/Other Executive

Relationship

There has been some downtime, but the vendor is responsive. If we have an issue on our end or have...

Feb 2024
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VP/Other Executive

Relationship, Product

For Phreesia, we have workflows for various clinics, and they send out clinical screeners and other...

Feb 2024
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VP/Other Executive

Relationship

Phreesia’s support team can solve routine day-to-day questions. For higher-level questions, the...

Feb 2024
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Director

Product, Value

Phreesia has been a great solution for us. Our concern going into it was that a lot of our older...

Feb 2024
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Director

Operations

Phreesia did a lot of customization for us. That was fantastic. They never said they couldn't do...

Feb 2024
||
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Director

Operations, Product

One thing I really like about Phreesia is that the way they roll out routine updates is very simple....

Feb 2024
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Director

Relationship, Product

Phreesia is always integrating new things, and they are great things, but they are not always things...

Feb 2024
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Director

Relationship

We have a collaborative relationship with the vendor. When there have been other healthcare...

Feb 2024
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Director

Product

We want to be able to send a link to a patient to have them put a credit card on file. That way, if...

Feb 2024
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Director

Loyalty, Product, Value

For eligibility and benefits, the fact that we can just roll our cursor over and see the patient's...

Feb 2024
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Director

Loyalty, Product

Phreesia's Patient Activation Measure product that they are rolling out for meaningful use reporting...

Feb 2024
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Director

Relationship, Operations, Product

We had a bit of a rocky integration with the clinical piece. That integration is a new thing that...

Feb 2024
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Director

Culture

The credit card rates with Phreesia are quite competitive. A lot of the other processors pass...

Feb 2024
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Manager

Relationship

Phreesia's product was number one, and I enjoyed it, but this past year has been horrible. The...

Feb 2024
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Manager

Culture, Value

In the last little while, Phreesia has constantly been trying to figure out how to charge me for...

Feb 2024
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Manager

Product

I get what I need from Phreesia as long as there is no downtime. That is really the only issue I...

Feb 2024
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Manager

Relationship, Product

Phreesia keeps coming out with replicas of what we already have. I don't want patients to be called...

Feb 2024
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Manager

Value

The amount of money Phreesia is getting from the percentages that keep going up is getting to the...

Feb 2024
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Manager

Product, Value

Some outcomes we have seen from using Phreesia are prompter payments and a decreased data intake...

Jan 2024
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Manager

Loyalty

We use Phreesia because they are our EMR vendor’s recommended partner.

Jan 2024
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Manager

Culture, Relationship

Phreesia is always trying to push us to do new things, but that is not how we want to use the solution....

Jan 2024
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COO

Operations, Product, Value

When Phreesia is utilized and the patients do the registration process prior to using Phreesia, the...

Jan 2024
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COO

Operations

The implementation and upgrades are really good with Phreesia. We meet with the vendor on a regular...

Jan 2024
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COO

Culture, Relationship

We would like to see Phreesia be a product that actually fits everything, but that is hard to find,...

Jan 2024
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COO

Culture, Value

We do have a lot of things with Phreesia that are at no charge to us, but then sometimes the vendor...

Jan 2024
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Director

Culture, Value

Phreesia includes a lot of features, and when they come out with new stuff, it is usually bundled...

Jan 2024
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Director

Culture, Operations

During the implementation with Phreesia, we had a couple of hiccups that came from miscommunications...

Jan 2024
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Director

Operations

Phreesia does a great job with training. They do webinars and always have people hunting us down to...

Jan 2024
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Director

Operations, Product

Phreesia's website is really easy to use, and the interface is kind of designed like that of an iPad....

Jan 2024
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Director

Relationship

It is tough getting somebody who knows how to answer our questions. Sometimes, we have to go through...

Jan 2024
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Manager

Product

Some of the functionalities we are looking for are not Phreesia’s fault. We see patients multiple...

Dec 2023
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Analyst/Coordinator

Product, Value

Phreesia has definitely improved our health campaigns that go out to patients for reminders for...

Dec 2023
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Analyst/Coordinator

Product, Value

In the Phreesia system, we would like it if things were imported automatically. Our staff has to...

Dec 2023
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Manager

Product, Value

With Phreesia, we have been able to reduce paper waste and streamline the intake process to have it...

Dec 2023
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Manager

Culture, Value

With each new product that is rolled out, there is always an additional charge. It is not a lump...

Dec 2023
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Manager

Product

We can do patient payment plans in the system very easily. That has been helpful. It is easy for...

Dec 2023
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Manager

Relationship, Product

We are extremely satisfied with what Phreesia is doing. We don't feel like they have left us to fend...

Dec 2023
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Manager

Product, Value

Our biggest outcome from the solution is that it allows us to collect outstanding patient balances....

Dec 2023
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Director

Product, Value

Our intake has been more efficient in terms of reducing paper and not having to worry about paper...

Dec 2023
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Director

Culture, Relationship

Phreesia has been pretty straight about what they can and can't do. They will look into things for...

Dec 2023
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Director

Value

I feel like I'm nickel-and-dimed all the time by Phreesia.

Dec 2023
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Director

Operations

Phreesia is really strong at training. They have good, very usable resources, and they keep their...

Dec 2023
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Director

Relationship, Product

We are typically very satisfied with Phreesia’s services, and they all seem to complement each...

Dec 2023
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Director

Product

As far as Phreesia’s product goes, they have a very cohesive one. All of their pieces fit together...

Dec 2023
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Director

Relationship

The product team, or rather the people that we go to, are generally very responsive. They...

Dec 2023
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Director

Product

There are some areas where the vendor could enhance a few products to close some gaps that exist. A...

Dec 2023
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Director

Relationship

Phreesia's response times used to be really quick and prompt, especially for immediate needs. Right...

Dec 2023
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Director

Product, Value

Phreesia has drastically improved our payment collection process. At the end of the day, that...

Dec 2023
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Director

Product, Value

Phreesia has helped us improve has our collections rate, such as our co-payments, balances, and...

Dec 2023
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Manager

Culture, Value

Phreesia has avoided charging us for every little thing. They have been really good about that. As...

Dec 2023
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Manager

Relationship, Product

Phreesia seems very proactive about adding things to the system. I haven't heard any complaints from...

Dec 2023
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(0)
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Manager

Product

Phreesia has the functionality to collect clinical information, but that process takes too long in...

Dec 2023
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Manager

Product, Value

Phreesia definitely helped us become more efficient, especially in our scheduling department and...

Dec 2023
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Manager

Operations

Phreesia’s implementation services are pretty good. They are on top of things. They were good about...

Dec 2023
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Manager

Product, Value

Phreesia has streamlined everything quite a bit to make things faster and all electronic. I enjoy...

Dec 2023
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(0)
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Manager

Product

There are some things that every program can't do. We can do self-scheduling, but there are a couple...

Dec 2023
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Manager

Culture, Value

With Phreesia, I am in a bundle plan, and if I take anything out, it doesn't affect the price. I...

Dec 2023
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Director

Loyalty

Phreesia is not part of our long-term plans. Within our contract, we have an annual price increase,...

Dec 2023
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Director

Relationship

Phreesia is keeping all promises currently. In the past, we definitely had a lot of issues. Our poor...

Dec 2023
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(0)
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Director

Culture, Value

Phreesia does not avoid charging for every little thing. They definitely have high prices for the...

Dec 2023
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(0)
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Director

Relationship, Operations, Product

There have been things we needed to implement with Phreesia, and the implementations have been a...

Dec 2023
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(0)
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Director

Operations, Product

The vendor has something called Phreesia University, and it provides high-level information, but it...

Dec 2023
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(0)
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Director

Product, Value

Phreesia has the trackability, analytics, and all of the points that we need. Phreesia’s analytics...

Dec 2023
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Manager

Relationship

The vendor's support hours are different than ours because most of their support is in India. We can...

Nov 2023
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Manager

Relationship

I have always received great support from the vendor. We have regular check-ins with them, and our...

Nov 2023
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Manager

Product

It would be awesome if the vendor could add some flexibility to the system's payment plans and...

Nov 2023
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(0)
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Manager

Product, Value

In terms of payment, I didn’t expect Phreesia to work as well as it did. We did a pretty good job...

Nov 2023
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Manager

Relationship

The vendor has a 24/7 support center. Sometimes there are delays in issues being researched or...

Nov 2023
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(0)
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Manager

Operations, Product

I have recommended the product to others. When I recommend the product, I highlight the ease of use,...

Nov 2023
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Manager

Loyalty

Phreesia has given me no indication that things will fall apart or that our project will suddenly...

Nov 2023
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(0)
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Manager

Operations

The implementation process for someone who was an existing customer who was only switching to a new...

Nov 2023
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(0)
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Manager

Product

There have been some random issues that we have been working on with the product. A lot of random...

Nov 2023
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(0)
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Manager

Culture, Relationship

The vendor has been very up-front about their issues, but it has been a bit of a process to get the...

Nov 2023
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Manager

Operations

We would like a little more time to go through the vendor's release notes. We have quite a few staff...

Nov 2023
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Manager

Product

Our practice uses a pain diagram that allows patients to indicate the level of pain they are...

Nov 2023
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Manager

Loyalty, Operations, Product

I recommend that other providers talk to other organizations that are live on Phreesia before going...

Nov 2023
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(0)
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Manager

Product, Value

Phreesia has helped out a lot with our patient satisfaction. The surveys get sent to our physicians...

Nov 2023
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Manager

Loyalty, Relationship

Phreesia is really good with feedback, and we provide a lot of feedback for different features. They...

Nov 2023
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Manager

Relationship, Product

When new features come out from Phreesia, the vendor is fantastic. The vendor is really good at...

Nov 2023
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Manager

Product

Phreesia is one of my favorite products that we have, so it is one of those things that is...

Nov 2023
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Manager

Product, Value

We are happy with the usability and the overall outcome of what we have. We have come up with teams...

Nov 2023
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Manager

Product

We have a lot of patients who come in and have multiple appointments kind of stacked in one day so...

Nov 2023
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Manager

Operations

There is always a learning curve when we are implementing something new. The system isn't difficult...

Nov 2023
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(0)
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Manager

Product, Value

Phreesia has helped decrease our patients' wait times. It has helped decrease the time our medical...

Nov 2023
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Manager

Culture, Value

Whether Phreesia avoids charging us for every little thing is a 50/50 answer. Phreesia includes any...

Nov 2023
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(0)
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Manager

Product, Value

I think Phreesia's biggest strength is customization. We are able to customize the questions we...

Nov 2023
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(0)
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Manager

Culture, Value

Phreesia continually sells upgrades or new products. They have a new feature they want us to try for...

Nov 2023
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(0)
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Manager

Loyalty, Product

With Phreesia, the overall quality has gone down. There are still things that we have to go back and...

Nov 2023
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(0)
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Manager

Operations, Product

Outside of the issues that we have with Phreesia, our staff is well versed in the product and knows...

Nov 2023
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Manager

Relationship

Our CEO likes to meet face-to-face or through a Zoom meeting or whatever they want to use, and...

Nov 2023
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(0)
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Manager

Relationship

Phreesia's customer service quality has diminished a great deal. Phreesia used to be our easiest...

Nov 2023
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(0)
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Manager

Product

There are a few items in our EMR that do not integrate with Phreesia yet. Most things do integrate,...

Nov 2023
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(0)
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Manager

Loyalty, Relationship

When we signed up with Phreesia, they knew we were leaving another vendor, and they helped things be...

Nov 2023
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(0)
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Manager

Culture, Value

Phreesia doesn’t charge us for every little thing. There have been times when we have added a...

Nov 2023
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(0)
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Manager

Product, Value

With this product, we have been able to increase our front-end collection points, which are co-pays...

Nov 2023
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(0)
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Manager

Loyalty

The reason we use Phreesia's product rather than our EHR vendor’s patient intake management solution...

Nov 2023
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(0)
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Analyst/Coordinator

Value

We have definitely increased our up-front collections with Phreesia. Patient communication has been...

Nov 2023
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(0)
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Analyst/Coordinator

Product

The biggest complaint about the system that we get from our patients is that it requires a lot of...

Nov 2023
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(0)
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Analyst/Coordinator

Operations

Phreesia's initial training was spot on, and so was our launch of the product. We had minimal...

Nov 2023
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(0)
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Manager

Operations

The implementation of Phreesia was fantastic. The implementation team was great. The vendor still...

Nov 2023
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(0)
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Manager

Product, Value

Using Phreesia definitely helps with our insurance eligibility, and it is much more user friendly...

Nov 2023
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(0)
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Manager

Product, Value

Once patients got used to it, using the Phreesia preregistration piece was very nice. It helps us be...

Nov 2023
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(0)
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Analyst/Coordinator

Culture, Value

With every twist and turn, it seems like there is always a little issue with Phreesia. For example,...

Nov 2023
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(0)
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Analyst/Coordinator

Relationship, Product

There is always something that could be better in the system. If I had someone who could walk...

Nov 2023
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(0)
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CIO

Loyalty, Product

We would love to be able to integrate the system and take advantage of the fact that we can present...

Nov 2023
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(0)
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CIO

Loyalty

The main reason we wanted the system was for its collection capabilities. Phreesia does a better job...

Nov 2023
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(0)
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CIO

Relationship, Operations

It can take several attempts to fix things in the system. Sometimes the vendor's support staff...

Nov 2023
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(0)
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CIO

Product

The system sometimes falls short. We aren't disappointed or overjoyed with it. We feel like it is...

Nov 2023
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(0)
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COO

Relationship, Relationship

Phreesia’s customer support and innovation are fantastic. Every time they have a new product, it is...

Nov 2023
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(0)
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COO

Product

Phreesia is so much better than every solution that our EMR offers. I'm trying to stop using the EMR...

Nov 2023
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(0)
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Manager

Product, Product, Product, Value, Value, Value

Using Phreesia is a lot less of a manual process for our employees, and they can do things from...

Nov 2023
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(0)
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Manager

Relationship, Relationship, Relationship

We are having more issues with Phreesia because of turnover than because of the product. I have had...

Nov 2023
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Manager

Culture, Culture, Culture, Relationship, Relationship, Relationship

A couple of years ago, we had issues with a questionnaire, and instead of giving us a direct answer,...

Nov 2023
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(0)
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Manager

Operations, Operations, Operations, Product, Product, Product

When we first received Phreesia, we set it up the way we wanted it for our practice, and that worked...

Nov 2023
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(0)
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Manager

Product, Product, Product

Phreesia's system is very customizable, and we like that we can send them a form to put on the iPad...

Nov 2023
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Manager

Operations, Operations, Operations

The vendor has Phreesia University for training, and it works quite well. Because of the way...

Nov 2023
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Manager

Product

Phreesia is integrated and seamless. I would be interested in seeing whether there is anything out...

Nov 2023
||
(0)
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Manager

Operations

I haven't really had any ongoing training, but Phreesia always calls me to see whether I need anything....

Nov 2023
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(0)
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Manager

Culture, Value

The one dislike I have is that Phreesia put a bunch of ads at the end. The patient doesn't know that...

Nov 2023
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Manager

Relationship, Operations

We were very fortunate to have a good onboarding person from Phreesia. Comparatively, when we were...

Nov 2023
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(0)
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Manager

Product

There are some things that Phreesia could do a little differently for our specialty, such as more...

Nov 2023
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Manager

Culture, Relationship

Phreesia had a couple of issues, but their CEOs put out a blast about what they were doing and gave...

Nov 2023
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Manager

Product, Value

One outcome that we have seen from Phreesia has been that forms are being completed. There are a lot...

Nov 2023
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Analyst/Coordinator

Product, Value

Phreesia's system has helped us streamline access and paperwork. It has also helped us make sure we...

Oct 2023
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(0)
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Analyst/Coordinator

Relationship

Any time we make suggestions, Phreesia definitely takes them back to their product team and tries to...

Oct 2023
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COO

Product, Value

Phreesia certainly helped with the simplification of the intake process. One of the biggest problems...

Oct 2023
||
(0)
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COO

Culture, Value

Phreesia tried to sell us their tablets, which initially were included, and we were renting them....

Oct 2023
||
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COO

Culture

When we initially got Phreesia, some terms were agreed upon with the vendor's onboarding marketing...

Oct 2023
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(0)
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COO

Culture, Loyalty, Product

Phreesia started putting ads into the paperwork, and I didn't like that. The ads were not all over...

Oct 2023
||
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COO

Product

Phreesia is very smooth, and the product works very well. Of course, there are issues here and there...

Oct 2023
||
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COO

Relationship

Phreesia is a little overly proactive. They are just making sure we are okay, but they don't need to...

Oct 2023
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Manager

Operations, Product

I honestly see nothing that Phreesia can improve on. The integration with other solutions has been...

Oct 2023
||
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Manager

Value

Phreesia is very easy to use for both staff and patients. The return on investment has been huge as...

Oct 2023
||
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Director

Value

We use an iPad for our older patients who don’t have smartphones, but Phreesia charges us per month...

Oct 2023
||
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Director

Relationship, Operations

Phreesia has a team that helps get everything together for the customer and makes the onboarding...

Oct 2023
||
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Director

Product, Value

Before, we had to scan in and upload patient intake paperwork, but Phreesia has helped us cut down...

Oct 2023
||
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Manager

Operations, Product

When we first implemented Phreesia, we had a lot of issues. Some of them were never even resolved. I...

Oct 2023
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Manager

Relationship, Operations

Phreesia has changed our go-to person several times. That gets frustrating because some things are...

Oct 2023
||
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Manager

Product

It is nice to have eligibility, patient intake, co-pay balances, and insurance payments all in one...

Oct 2023
||
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Manager

Culture, Value

Phreesia is pricey. During COVID-19, we had fewer touch points with patients in terms of trying to...

Oct 2023
||
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Manager

Relationship, Product

We have had a few hiccups in terms of the product and not having service, but Phreesia has resolved...

Oct 2023
||
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Manager

Relationship

Phreesia’s support people are at my fingertips. If I need something, they answer me right away. I...

Oct 2023
||
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Manager

Product, Value

I have recommended Phreesia a lot already. Normally, people looking at Phreesia have circumstances...

Oct 2023
||
(0)
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Manager

Relationship, Product, Value

Phreesia is super easy to use. Phreesia has helped us a lot by providing accurate demographic...

Oct 2023
||
(0)
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Manager

Culture, Loyalty, Relationship, Operations

In the beginning, we needed another functionality that Phreesia did not provide, and Phreesia said...

Sep 2023
||
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Manager

Culture, Value

The cost of the system is very minimal. Phreesia's product is everything that we need and continues...

Sep 2023
||
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Manager

Product, Value

Using Phreesia has minimized the time our front desk team needs to check patients in and obtain the...

Sep 2023
||
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Manager

Relationship

We meet regularly with Phreesia, and we have a few direct contacts that we talk to very frequently....

Sep 2023
||
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Director

Operations, Product, Value

Using Phreesia, we definitely get patients checked in faster and get documents that are needed prior...

Sep 2023
||
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Director

Product

We use Phreesia because it consistently works. It is that simple. If it doesn’t work, the vendor...

Sep 2023
||
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Director

Loyalty

We would pick Phreesia again because we have. We finally found out that we could use Phreesia while...

Sep 2023
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Director

Relationship

Phreesia’s executives are pretty helpful. And Phreesia keeps their promises. Or if they don't, they...

Sep 2023
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Director

Value

I don't think Phreesia nickel-and-dimes us too badly. Compared to all the other vendors out there,...

Sep 2023
||
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Director

Relationship

Sometimes it is hard to get things done in a timely manner with Phreesia’s support people. However,...

Sep 2023
||
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Analyst/Coordinator

Relationship

The only thing that has been difficult for us is that sometimes Phreesia has staffing changes. I...

Sep 2023
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Analyst/Coordinator

Loyalty

We went with Phreesia for their merchant services and, obviously, the ability to collect those...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship

I frequently work with Phreesia’s support team, and they are very responsive and accommodating. They...

Sep 2023
||
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Analyst/Coordinator

Relationship, Operations

Phreesia is a good product, and the vendor is continually making improvements. They also provide a...

Sep 2023
||
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Analyst/Coordinator

Relationship

Phreesia has some things on their road map, and they are very good at trying to anticipate the needs...

Sep 2023
||
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CIO

Product, Value

Phreesia filled the need for an intake solution; we have noticed a steadily increasing rate of...

Sep 2023
||
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CIO

Product

The PhreesiaPads weren't that terrific. They were a little clunky, and we had a few problems with...

Sep 2023
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CEO/President

Product, Value

With Phreesia, we push to include our patient screening surveys, and we have gotten them all...

Sep 2023
||
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CEO/President

Value

Getting all the surveys incorporated and scoring them has come with extra charges. I feel like we...

Sep 2023
||
(0)
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CEO/President

Relationship

We have a closer relationship with Phreesia’s executives than our other vendors. However, we were...

Sep 2023
||
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Manager

Culture, Relationship, Product

Phreesia has messed up every translation of registration paperwork that we have sent to them. Our...

Aug 2023
||
(0)
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Manager

Product, Value

Our patients can check in on their phones, but sometimes when Phreesia does system updates, the...

Aug 2023
||
(0)
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Manager

Product, Value

The Phreesia solution has helped our organization with registration by keeping things a bit...

Aug 2023
||
(0)
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Manager

Relationship

Phreesia has certain holdups. They told us they could integrate their system with our EMR system....

Aug 2023
||
(0)
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VP/Other Executive

Value

The vendor does a good job of driving tangible outcomes and giving us the data to support them. In...

Aug 2023
||
(0)
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VP/Other Executive

Relationship, Operations

Phreesia is challenging to work with. The vendor is pushing their own agenda and not necessarily...

Aug 2023
||
(0)
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VP/Other Executive

Product

I wouldn’t buy Phreesia again due to the price point and the dashboard. The dashboard is forcing our...

Aug 2023
||
(0)
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VP/Other Executive

Relationship, Product

Phreesia has some downtime that is not great. I don't think patients love it. They like the whole...

Aug 2023
||
(0)
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VP/Other Executive

Operations, Product

The product is pretty easy to use, although we have to have patience.

Aug 2023
||
(0)
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Manager

Culture, Value

I haven't had a bad experience with Phreesia's prices. The vendor has offered us product updates and...

Aug 2023
||
(0)
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Manager

Relationship, Operations

Phreesia has been supportive in everything we have done. We have had a good experience with them,...

Aug 2023
||
(0)
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Manager

Operations

Our implementation of Phreesia was wonderful due to the training and communication we received from...

Aug 2023
||
(0)
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Manager

Culture, Loyalty

Phreesia works as promoted as long as users understand what was promoted. The product is very good...

Aug 2023
||
(0)
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Manager

Relationship

The vendor's support team is amazing. We never have to wait. When we call Phreesia's support with...

Aug 2023
||
(0)
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Manager

Value

We have definitely received our money's worth with Phreesia. The product has streamlined our...

Aug 2023
||
(0)
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Manager

Value

Since we implemented the product, the price has more than doubled. That might be because we have...

Aug 2023
||
(0)
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Manager

Relationship

The vendor’s support team is fairly helpful. The vendor has good customer service. I have gotten...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

We like the system's customization options. We are a small organization, so we usually wouldn't have...

Aug 2023
||
(0)
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Analyst/Coordinator

Operations

I don't think that Phreesia is the best at beginning training. I would like to see less specific...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

I have a few tickets that are giving me trouble, and I have been waiting on one for a long time....

Aug 2023
||
(0)
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Analyst/Coordinator

Product

There are a few things that Phreesia could make easier in the system. The system has a lot of pain...

Aug 2023
||
(0)
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Manager

Loyalty

We previously had several different credit card vendors and multiple intake software solutions...

Aug 2023
||
(0)
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Manager

Loyalty, Product

Phreesia is teasing me with a product I can’t have, and that product is something that Phreesia...

Aug 2023
||
(0)
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Manager

Value

We had somebody resign and found that we were actually able to move forward without replacing that...

Aug 2023
||
(0)
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Manager

Loyalty, Value

We have saved so much money month to month over software costs and credit card merchant fees because...

Aug 2023
||
(0)
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Manager

Operations, Product

Phreesia actually works better than we thought it would. I use Phreesia in a different way from how...

Aug 2023
||
(0)
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Manager

Operations

The implementation training with Phreesia was live and hands on, but if we get a new user, Phreesia...

Aug 2023
||
(0)
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Manager

Value

Phreesia has improved our up-front collections, which were a big thing that we wanted to improve....

Aug 2023
||
(0)
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Manager

Operations

The go-live process with Phreesia was wonderful. They were with us every step of the way. Phreesia...

Aug 2023
||
(0)
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Manager

Loyalty, Relationship

Phreesia is working on new technology and has a product feature that would be helpful to our...

Aug 2023
||
(0)
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Manager

Relationship

I like Phreesia’s web support team, but sometimes their support team can be a little sluggish. Our...

Aug 2023
||
(0)
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COO

Value

We stay on top of the financial side of things. We do get a lot of added value from Phreesia that we...

Aug 2023
||
(0)
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COO

Relationship, Value

Phreesia has increased our collections. I think it has taken some of the work off of our...

Aug 2023
||
(0)
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COO

Product, Value

I like that patients can enter information into Phreesia at their leisure. We can remind patients if...

Aug 2023
||
(0)
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COO

Relationship

We have monthly calls with our Phreesia customer service representative, and they are very...

Aug 2023
||
(0)
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Analyst/Coordinator

Product, Value

In using Phreesia, we have seen an increase in collections from patients for co-pays and other...

Jul 2023
||
(0)
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Analyst/Coordinator

Culture, Relationship

Whenever we have an issue, Phreesia fixes it or at least keeps us up-to-date on what they are doing...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship

Phreesia's support team is really good, and they have come a long way. We have very good...

Jul 2023
||
(0)
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Analyst/Coordinator

Operations

Phreesia provides access to training through their training platform. Anytime we add a new user, we...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

Phreesia is cloud based, so the vendor just updates stuff on the fly, but they are very transparent...

Jul 2023
||
(0)
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Analyst/Coordinator

Product

Phreesia’s product is good. The product is not an EMR, but the product takes intake information and...

Jul 2023
||
(0)
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COO

Loyalty, Relationship

Phreesia offers a very full suite of different patient communication things. That is great. One...

Jul 2023
||
(0)
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COO

Value

We use Phreesia because it is significantly cheaper than another solution. To use our EMR vendor’s...

Jul 2023
||
(0)
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COO

Value

The product has helped us improve our co-pay collection rate to 100%. It has also reduced our wait...

Jul 2023
||
(0)
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COO

Value

Even though the product is cheaper than others, Phreesia only recently added a phone call reminder...

Jul 2023
||
(0)
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Manager

Loyalty

In the beginning, our EMR didn't have a lot of the features we needed, so we looked elsewhere and...

Jul 2023
||
(0)
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Manager

Value

We like that Phreesia is reducing the time we spend on check-ins and scanning. It has also helped...

Jul 2023
||
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Manager

Relationship

The vendor has a lot of ways to adapt the system to what we need, and that is very helpful. We can...

Jul 2023
||
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Manager

Relationship, Value

I haven't heard complaints from Phreesia. They can do everything we ask them to do. If they cannot...

Jul 2023
||
(0)
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Manager

Value

I think the biggest negative thing about Phreesia is the recent change in their maintenance plan....

Jul 2023
||
(0)
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Manager

Operations

We don’t get any training from the vendor. We have access to training documents, but we don’t get...

Jul 2023
||
(0)
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Manager

Culture, Relationship

It took Phreesia a month to get back to us about something that was broken, and that should lower...

Jul 2023
||
(0)
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Manager

Product, Value

We love Phreesia. The ease of use is fantastic. Phreesia has made it so we can answer our phones...

Jul 2023
||
(0)
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Manager

Operations

Everything went great with our implementation of Phreesia. There were no issues whatsoever. The...

Jul 2023
||
(0)
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Manager

Relationship, Operations

There have been times when we have had major problems, but when we called the vendor's support, the...

Jul 2023
||
(0)
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Manager

Operations, Product

Phreesia is really easy to use once people have learned how to use it. The product has issues, but I...

Jul 2023
||
(0)
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Manager

Relationship

We have had some turnover with the representatives that we interact with, but that hasn't been...

Jul 2023
||
(0)
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Manager

Product

I have one small issue with Phreesia. With preregistraion check-ins, patients are supposed to take...

Jul 2023
||
(0)
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Manager

Culture, Value

Phreesia will come out with new things that they want us to use, but they charge us for those. The...

Jul 2023
||
(0)
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Manager

Culture, Relationship

We are unhappy with the vendor's lack of transparency about their add-on products and free trials....

Jul 2023
||
(0)
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Manager

Relationship, Value

We have a designated Phreesia representative, and if we have any issues, we can reach out to them....

Jul 2023
||
(0)
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Manager

Product, Value

Phreesia has helped our organization achieve outcomes regarding insurance eligibility, payment and...

Jul 2023
||
(0)
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Manager

Loyalty, Product

We use the Phreesia solution because our EMR does not have a patient check-in or payment option.

Jul 2023
||
(0)
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Manager

Product

Phreesia's dashboard presents a clean, clear snapshot of what is going on. It pulls all of the...

Jun 2023
||
(0)
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Manager

Operations, Product, Value

Phreesia allowed us to implement a new piece that sends a lot of forms and claims to us...

Jun 2023
||
(0)
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Manager

Relationship

Phreesia is very good at communicating what they are doing. When we sign into the system's...

Jun 2023
||
(0)
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Manager

Relationship

I have a point of contact who schedules regular meetings with me. They will check on Phreesia's...

Jun 2023
||
(0)
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Manager

Operations

Phreesia's training isn't very aggressive. It would be nice if the vendor could send us reminders...

Jun 2023
||
(0)
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Manager

Relationship, Product

Recently, we have had issues with Phreesia's pads. They used to be made by a certain vendor, but the...

Jun 2023
||
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