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Phreesia Commentary
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Trey Dye
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User Commentary

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Manager

Operations, Product, Value

Phreesia's system is a great tool. Usually, we only have to do one training at a time, and it is...

May 2025
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Manager

Relationship, Product

Phreesia releases things too soon. They should be internally vetting some things for longer periods...

May 2025
||
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Manager

Value

Phreesia does a lot of nickel-and-diming, but they produce really helpful and useful things....

May 2025
||
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Manager

Relationship

Phreesia's support people are very responsive and timely. They are problem solvers. Phreesia's...

May 2025
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Manager

Product

Phreesia's system does a lot. It is able to fully integrate with different EHRs. However, I think...

May 2025
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(0)
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Director

Product

Phreesia has worked really well for us, but there are a couple of pain point areas where Phreesia...

Apr 2025
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(0)
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Manager

Relationship, Operations

Phreesia was about to push an upgrade to an aspect of a service; they told us around two weeks...

Mar 2025
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Manager

Product

We would love a cleaner technology stack. We have looked for the best solution for our various...

Mar 2025
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Manager

Relationship

We have regular meetings with Phreesia. Their support team has had lots of issues coming to prompt...

Mar 2025
||
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Manager

Relationship, Operations

Phreesia should be doing more with going through all of our flows. I have to ask the questions, but...

Mar 2025
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Manager

Product

Phreesia has an appointment accelerator that gets used for two different components. One is for...

Mar 2025
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Manager

Operations, Value

Phreesia is great. I really like the people. The go-live process was excellent. We have absolutely...

Mar 2025
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Manager

Culture

Phreesia agreed to do something for us, and because it was so important, I included it in the...

Mar 2025
||
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Analyst/Coordinator

Relationship

If Phreesia does upgrades, I don't even notice them. The process is web based. Phreesia is very good...

Mar 2025
||
(0)
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Analyst/Coordinator

Value

I definitely feel like Phreesia is our biggest expense, but our doctors and staff love the...

Mar 2025
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(0)
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Analyst/Coordinator

Relationship

For Phreesia’s support, the issue is more of a response time thing, and we have had a few more...

Mar 2025
||
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Director

Product

Phreesia offers a well-laid-out, standalone dashboard that depends on API connections to the...

Mar 2025
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(0)
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Manager

Operations

Phreesia has never really had a big issue with implementations. There are just little technical issues....

Mar 2025
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Manager

Operations

Phreesia always wants to train us, but we have been using the system for so long that we are very...

Mar 2025
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(0)
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Manager

Relationship

If I complain, I can get access to Phreesia's people. However, unless we threaten to leave Phreesia,...

Mar 2025
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Manager

Product

The system works well, and it integrates well with every EMR we have had. For the most part, we are...

Mar 2025
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Manager

Loyalty

Phreesia is getting rid of their tablets, so we have to buy iPads. However, older people don't like...

Mar 2025
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(0)
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Manager

Culture, Value

We have been with Phreesia for many years, but out of the blue, they started to bill us for things...

Mar 2025
||
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Manager

Relationship

We have had multiple support managers at Phreesia, and it seems like with each team, things just get...

Feb 2025
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(0)
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Manager

Product

The solution does have a large suite of features. If a practice has simple needs, the solution might...

Feb 2025
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(0)
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Manager

Product, Value

With Phreesia, patients are presented with forms multiple times for the same appointment. If there...

Feb 2025
||
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Manager

Relationship, Product

Phreesia has an efficient support system. I'm not speaking for the workers who actually do the...

Feb 2025
||
(0)
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Manager

Product

Phreesia requires a bridge, and I forget the technical term, but we do have to have a computer setup...

Feb 2025
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(0)
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Manager

Culture, Relationship, Product

We have an issue with Phreesia where certain elements won't interface with our EHR, so information...

Feb 2025
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(0)
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Manager

Loyalty, Relationship

Our new EHR system’s patient registration system was ineffective for what we needed, so we decided...

Feb 2025
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(0)
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Director

Operations

If we want to look at a video, the training is good. The vendor trains us via videos, and they have...

Feb 2025
||
(0)
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Director

Operations

Phreesia was hands-off during the implementation. The entire go-live was done by in-house staff...

Feb 2025
||
(0)
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Director

Relationship

I would rate Phreesia lower on support because everything requires a ticket. We should be able to...

Feb 2025
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(0)
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Director

Product

I'm not overly impressed with Phreesia. They need to understand our business better. They tend to...

Feb 2025
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Director

Product

I would not buy Phreesia's system again because of their lack of back-end support. Phreesia has a...

Feb 2025
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Manager

Relationship

Phreesia’s support could be better. Phreesia gave us a representative in the beginning who didn't...

Feb 2025
||
(0)
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Manager

Loyalty, Product

Honestly, I think our patients hate Phreesia because they have to fill out paperwork. When a patient...

Feb 2025
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(0)
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Manager

Relationship

We have been with Phreesia for a while now, and they are kind of up-and-coming. They are improving...

Feb 2025
||
(0)
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CIO

Relationship

Phreesia works fine. It solves the problem we want it to solve, and we can see the value in it....

Feb 2025
||
(0)
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CIO

Relationship, Product

We have had some technical issues with Phreesia. It is sensitive and relies on third-party devices,...

Feb 2025
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(0)
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CIO

Loyalty, Value

Phreesia is a very expensive solution. Part of the reason we are looking to get rid of it is what...

Feb 2025
||
(0)
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CIO

Loyalty, Product

Phreesia hasn't done a ton of new stuff, but we brought them in for a spot solution. We don't look...

Feb 2025
||
(0)
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Director

Loyalty, Product

We are doing better with Phreesia than we were before. I like the bells and whistles that the vendor...

Feb 2025
||
(0)
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Director

Relationship

Phreesia is very responsive whenever we reach out, but I can't think of any instances where they...

Feb 2025
||
(0)
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Director

Product

I’m very pleased with Phreesia overall, but I do wish there were some better integrated fields....

Feb 2025
||
(0)
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Director

Operations

The implementation process for Phreesia was very consistent in terms of the meeting cadence and...

Feb 2025
||
(0)
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Analyst/Coordinator

Operations, Product

I like the communication aspect of Phreesia. One of the things we use so reliably is the ability to...

Feb 2025
||
(0)
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Manager

Relationship

Phreesia is Phreesia. I love their product, but the support is not great, and it is hard for me to...

Jan 2025
||
(0)
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Manager

Operations

All Phreesia's people that we ever get to talk to are from another country, and it is hard to...

Jan 2025
||
(0)
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Manager

Culture, Relationship

Phreesia has reasonable pricing and a good product. Also, the people we work with at Phreesia solve...

Jan 2025
||
(0)
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Manager

Product

We are still waiting on some things that Phreesia told us were going to happen, like being able to...

Jan 2025
||
(0)
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Manager

Product

One of Phreesia’s strengths is the eligibility check for insurance. The system is easier to navigate...

Jan 2025
||
(0)
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Manager

Operations

The overall implementation of Phreesia was a pretty smooth process, and the solution is very easy to...

Jan 2025
||
(0)
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Manager

Product, Value

Our biggest struggle with Phreesia was getting our elderly patients to use it.

Jan 2025
||
(0)
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Manager

Culture, Value

Phreesia is starting to get bad about charging for every little thing. Things have mostly been...

Jan 2025
||
(0)
 Thank you  Helpful

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Director

Operations, Product

The upgrades for Phreesia are fine. The system is web based, so it is pretty simple on the users'...

Jan 2025
||
(0)
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Director

Relationship

Phreesia does keep their promises. We actually have regular meetings with Phreesia, and they are...

Jan 2025
||
(0)
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Director

Relationship

I wish some more of Phreesia’s support was US based. There is definitely just a language barrier,...

Jan 2025
||
(0)
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Director

Culture

Phreesia sold us a lot of things that would be great features for other practices, but those things...

Jan 2025
||
(0)
 Thank you  Helpful

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Director

Culture, Loyalty, Value

Phreesia is pretty straightforward. It has a pretty simple web UI. Phreesia has definitely made a...

Jan 2025
||
(0)
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Manager

Relationship

One thing that is a bit irritating with Phreesia is that they switch our consultants very...

Jan 2025
||
(0)
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Manager

Product

The Phreesia system is very complicated for our patients. The vendor requires us to use Phreesia...

Jan 2025
||
(0)
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CIO

Relationship, Product

The vendor has slacked off a little bit lately, and system outages have increased. The vendor is...

Jan 2025
||
(0)
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CIO

Relationship

Phreesia tends to have quite a few account manager reassignments. I have noticed a little more...

Jan 2025
||
(0)
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CIO

Loyalty

Phreesia is not part of our long-term plans because of cost. A lot of EMR systems include a lot of...

Jan 2025
||
(0)
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CIO

Culture, Value

When patients put in their credit card ahead of time in Phreesia, they are being charged a...

Jan 2025
||
(0)
 Thank you  Helpful

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CIO

Culture, Product

Part of what Phreesia does is ask for consent to show advertising at the end of the check-in...

Jan 2025
||
(0)
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CIO

Relationship

Phreesia has been very responsive, and they have been a solid partner for us. All the new people who...

Jan 2025
||
(0)
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CEO/President

Relationship

Phreesia tries to do a lot of research, and they try to be proactive and present us with...

Nov 2024
||
(0)
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CEO/President

Product

Phreesia's system is more thought-out than other solutions. The vendor has done a better job with...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

One opportunity for Phreesia deals with how they display certain things like co-pays on the...

Nov 2024
||
(0)
 Thank you  Helpful

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Manager

Product, Value

I like that Phreesia is constantly providing new software that minimizes the time that it takes to...

Nov 2024
||
(0)
 Thank you  Helpful

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Manager

Product

The only improvement I would like to see in Phreesia would be to get all the medical history...

Nov 2024
||
(0)
 Thank you  Helpful

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Manager

Relationship

Phreesia has switched from giving us an individual to interact with to giving us a team to interact...

Nov 2024
||
(0)
 Thank you  Helpful

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CIO

Relationship

Generally, Phreesia’s customer support team is pretty responsive.

Oct 2024
||
(0)
 Thank you  Helpful

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Manager

Relationship, Product, Value

I'm really a big fan of Phreesia’s. I do referral calls for them all the time. I like their product....

Oct 2024
||
(0)
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Manager

Relationship

For the most part, Phreesia really does follow through, but their support people take a little...

Oct 2024
||
(0)
 Thank you  Helpful

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Manager

Relationship

Occasionally, the Phreesia system goes down, and I don't feel like they are proactive in letting us...

Oct 2024
||
(0)
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Manager

Relationship

Phreesia is excellent at phone and web support in the sense that they are readily available anytime,...

Oct 2024
||
(0)
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Manager

Product

I wish Phreesia's system had better integration with our EMR. For instance, when the registration...

Oct 2024
||
(0)
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Director

Culture, Relationship

For Phreesia, we have an account representative, so if we have an issue, we can always reach out. If...

Sep 2024
||
(0)
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Director

Loyalty, Relationship

Phreesia is user friendly. The vendor continues to hear the experiences of their customers, and they...

Sep 2024
||
(0)
 Thank you  Helpful

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Director

Culture, Value

I feel like Phreesia has started to charge more for every little thing than they used to in the...

Sep 2024
||
(0)
 Thank you  Helpful

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Manager

Relationship

Phreesia’s strength is they are hands on in terms of their customer support and success. They have a...

Aug 2024
||
(0)
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Manager

Relationship

Phreesia has their issues. They have had a lot of outages recently.

Aug 2024
||
(0)
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Manager

Value

Phreesia does a better job of receiving our money’s worth than another vendor we use. We can collect...

Aug 2024
||
(0)
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Manager

Product

I like the product, but I wish it would integrate more with our EHR, so our staff would not have to...

Aug 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

For whatever reason, a quarter of the time, it is a pain to check people in using Phreesia. The...

Aug 2024
||
(0)
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Analyst/Coordinator

Relationship

Phreesia has had a lot of turnover in the last year. We had several different CSMs in as many...

Aug 2024
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

We really wanted to check in patients with the system, and we had a lot of thoughts because of our...

Aug 2024
||
(0)
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Analyst/Coordinator

Product

Some of our people are questioning why we are doing this with Phreesia. Phreesia does a lot of extra...

Aug 2024
||
(0)
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Analyst/Coordinator

Culture, Relationship

It is hard to understand people at Phreesia. It sounds like they have fake jobs. There is the...

Aug 2024
||
(0)
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Analyst/Coordinator

Product

The only thing with Phreesia is if I'm looking for a certain thing, it might be named weird or be in...

Aug 2024
||
(0)
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Analyst/Coordinator

Relationship

Phreesia’s customer support is not timely. Sometimes we will put in a problem, and they may get back...

Aug 2024
||
(0)
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Analyst/Coordinator

Value

The system is expensive, and we have added some things that have charges. The charges are fine...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Value

We are having a lot of trouble with Phreesia that we can’t seem to get fixed. The system is a heavy...

Aug 2024
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship, Operations

Phreesia supports us in the go-live process and during significant upgrades. There is a lot of...

Aug 2024
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship

Phreesia has said that they are working on a certain screener and that they hope to get it to us...

Aug 2024
||
(0)
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CFO

Culture, Value

We had an issue with Phreesia where they charged us for a function they were not supposed to charge...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Value

Phreesia can be quite expensive for the value received, and there have been buggy problems from time...

Aug 2024
||
(0)
 Thank you  Helpful

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CFO

Loyalty, Relationship

Phreesia’s support is a little better than some of the other aspects. And the features Phreesia does...

Aug 2024
||
(0)
 Thank you  Helpful

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Manager

Loyalty

We chose Phreesia because we get a lot of grants, and we can collect the data from Phreesia easily...

Jun 2024
||
(0)
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Manager

Product, Value

Our patients can use Phreesia at home on their PC, their cellphone, or at a kiosk here in the...

Jun 2024
||
(0)
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 or  to see details.

Manager

Operations

Our training and implementation with Phreesia were good. It is a strong product. I think the only...

Jun 2024
||
(0)
 Thank you  Helpful

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Manager

Operations, Value

Phreesia offers online training at no cost, but I would like more than what they offer. Sometimes we...

Jun 2024
||
(0)
 Thank you  Helpful

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Director

Relationship, Product

Phreesia is a great partner with proactive ideas and goals. With Phreesia, we have complete patient...

Jun 2024
||
(0)
 Thank you  Helpful

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Manager

Relationship

Phreesia works great for our company. Their support is amazing, and they are constantly looking for...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Value

When we went to Phreesia, our EMR vendor was just getting into the whole patient link thing, and it...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Culture, Value

Phreesia seems to be trying to split the product. Some of that is because of their own growth from...

May 2024
||
(0)
 Thank you  Helpful

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CEO/President

Operations, Product

It is so easy to train somebody and work within Phreesia. The dashboard is really clean and easy to...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

Phreesia had to change a couple of the customer service people a couple of times. One of them was a...

May 2024
||
(0)
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Manager

Loyalty

The vendor has provided just about everything we are looking for, but there are still a few issues....

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We have had some hiccups going on with the Phreesia solution. We have been busy, and I have not had...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Culture, Value

Phreesia has helped us reduce the number of patients that we have seen and not gotten paid for....

May 2024
||
(0)
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Patient Perspectives on Patient Engagement Technology 2022
26 May 22    |   Adam Cherrington and Dan Czech
The pandemic has emphasized the need for healthcare organizations to better accommodate patients’ needs and decrease barriers to effective care. However, patients are frequently absent from discussions around healthcare information technology (HIT). In KLAS’ previous report on the patient perspective , we discovered a lack of alignment between patients’ engagement technology priorities and those of provider organizations and vendors. Since then, KLAS has sought to gain a deeper understanding of what is needed from vendors and providers to drive greater alignment with patients. This report seeks to highlight the patient voice and is one of many KLAS initiatives aimed at more deeply understanding and measuring the patient perspective on HIT.



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