Phreesia Commentary
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Subject Expert
Chandler Katschke
Associate Engagement Partner
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User Commentary
Loyalty
We are going to be sunsetting Phreesia. We haven't been happy with it lately. We do a lot of...
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Relationship, Operations
In the beginning, Phreesia was good, and we had good feedback from them. They came and sat with us...
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Relationship, Product
Phreesia offers a solid product and has clearly been a leader in the digital intake space. They are...
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Product
Phreesia's solution needs to stay relevant. It is time for a refresh to ensure the product’s...
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Operations, Product
The user interface in Phreesia's solution is dated and not well connected. It feels like new...
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Loyalty
Our plan is to replace Phreesia's solution with native functionalities in our EHR's platform. That...
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Relationship
Sometimes, I don't trust Phreesia's support team. I work with my representative a lot, and that...
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Culture, Operations
Our implementation of Phreesia was pretty good. Phreesia is pretty transparent with their invoicing,...
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Product
Phreesia's system has a great tracker board, and they communicate well, but they don't have the...
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Relationship
Phreesia has been very receptive and proactive. Even when issues arise that we haven't noticed, they...
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Value
We use Phreesia extensively for patient communications, and while our EHR vendor may offer a similar...
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Relationship
Phreesia's customer service is good. We have a direct account manager who has always been very...
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Culture, Product
Phreesia purchased a platform called ConnectOnCall that we had used before Phreesia acquired it....
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Culture, Relationship
As good as Phreesia is, their support is all done offshore, and that makes the support people not...
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Relationship
Phreesia is proactive, but they don't quite have everything on their road map yet. Maybe they are...
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Value
As part of the things Phreesia’s system shows patients, Phreesia has what they call patient...
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Operations, Value
I can reach out to Phreesia and tell them to schedule a training on whatever feature, and they will...
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Product, Value
I wish that the HIPAA-compliant texting in Phreesia were better integrated with the EHR. Phreesia...
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Loyalty, Relationship
Phreesia said that they had tighter integration with our EHR, but they don’t. I don't believe that...
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Operations
We always do our own training anyway, but Phreesia does give us a good overview of their product....
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Product
Phreesia is very good with all of the automated and paperless patient intake, and that is why we...
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Value
Phreesia is transaction based. We do get new technology, but the solution is just very expensive.
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Relationship
We are such a tiny fish that I don't know that I would expect anything other than noninvolvement...
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Culture, Loyalty
Our patients hate Phreesia's system. It has a cumbersome check-in process, and the pop-up ads are...
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Relationship, Value
Phreesia is good about avoiding charging for every little thing. They are also very proactive. The...
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Product, Value
Phreesia is easy to use because in the dashboard, there are dropdowns across the top of the screen....
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Product
The doctors don't like the self-registration and patient intake of Phreesia; they all balked at it....
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Culture, Value
Phreesia does charge for every little thing. Right now, we are good because we are not too far into...
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Product
I would tell other organizations that if the integration capability is there, Phreesia has a good...
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Culture, Value
The one disappointing piece of Phreesia is that they are sponsored by a lot of vendors, like...
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Product, Value
We are seeing good results with Phreesia's solution. Patients are filling out all of their consent...
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Operations
I don't think Phreesia has kept their promises. I think they have misled us. They promised that they...
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Relationship, Operations
Our practice management system is not the easiest system to have an API with. We have found that to...
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Product, Value
The biggest benefit of using the solution has been workflow improvement. With Phreesia, we have had...
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Relationship
Phreesia is the fastest, most efficient company we have worked with when it comes to timeliness and...
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Product
We would like to be able to contact patients through the Phreesia solution further than just a week...
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Loyalty
We will probably be replacing Phreesia. In some cases, they are doing a good job. Other vendors may...
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Product
Phreesia's system is by far the most intuitive, easy-to-use product that we have. It is very...
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Culture, Operations, Value
We have had a couple of new services that we are using Phreesia's system for, and the vendor's...
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Product, Value
Phreesia's system does what it is advertised to do. It is an integration platform for our EMR, and...
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Product
Phreesia's system is super good, and it works as promoted. The only real complaint I have is that...
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Relationship, Operations
Phreesia is doing better with training. They are now a bit more proactive about reaching out. We...
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Loyalty, Value
I am kind of on the fence about whether I would buy Phreesia's system again. Our EMR vendor's...
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Loyalty, Relationship
Phreesia's support will eventually get to where it needs to be, but sometimes, I feel like I am...
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Culture, Value
There are some things that are included in Phreesia, but it is definitely a platform where we pay...
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Relationship
Phreesia used to be better at being proactive, but they have had a lot of changes in their...
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Product
The user interface is easy to work with. It is very intuitive. From an improvement perspective, I...
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Loyalty, Product
There is a link from Phreesia in our patient portal and on our website that will allow patients to...
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Loyalty
Hopefully, in 12 months, we won’t have Phreesia’s system. We are looking to replace it. Even though...
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Loyalty, Product
There are a lot of things I like about Phreesia's solution. If it is being run properly, it will run...
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Product, Value
We use Phreesia's solution to send patients an email several days in advance of an appointment, and...
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Product
There are some things that don’t cross over well from Phreesia's solution to our practice management...
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Relationship
Phreesia's solution is really glitchy now when integrating with our EHR and PM. The solution is more...
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Loyalty
With Phreesia, there are some front-end services and some back-end services that we use. There are...
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Relationship, Product
Phreesia is constantly trying to grow and expand their services, but at the same time, they become...
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Operations
We have had pretty good people from Phreesia for implementation and training.
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Relationship
I think Phreesia is low on staff right now. There are a lot of things that we would like them to do,...
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Product
We work in healthcare, so we have to have consent to treat. Every year, we have to update the paper...
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Culture, Relationship, Operations
We have iPads in the office, and patients can do pre-check-in on their phones or computers at home,...
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Relationship
When they have downtime, Phreesia usually sends us an email and says that the system is down.
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Product
Sometimes there are sneaky things that we don't know about with Phreesia. For example, if we are...
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Relationship
This solution is doing things for us that we want to do, but if someone were looking at using the...
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Operations, Product
The design of the solution is good. The platform and the GUI are great, so the system is easy to...
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Relationship
We absolutely have cyclical problems with Phreesia. We have a problem, and we have to work them...
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Culture, Relationship
We were having issues with the previous account owner, and we had no one to call to let them know...
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Culture
When we have calls with our account owner, it is like talking to the sales team every single time....
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Value
We are spending a ton of time on the solution. Phreesia's big thing is that they send us information...
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Culture
We had a really good sales team with Phreesia for a while, but then we had multiple account owner...
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Operations
Phreesia doesn't always update their old training. So if they have new processes, they don't always...
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Product, Value
I would tell someone considering Phreesia that the vendor is amazing and that they help reduce the...
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Relationship, Operations
Phreesia is a great vendor; they really do a good job, and they have great training. The vendor's...
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Loyalty, Relationship
We are definitely considering other platforms, but so far, the Phreesia system seems to be the best....
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Product
Phreesia’s menus could be broken out to be clearer. It is hard to find things unless we know the...
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Operations, Product
Phreesia is very good at delivering new technology that meets our needs. When they roll out...
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Relationship, Operations
We have a direct representative with Phreesia who lets us know of things pretty well ahead of time...
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Value
The Phreesia system is good and stable. The outcomes are expected. Additionally, in terms of...
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Loyalty, Value
We might evaluate products to replace Phreesia. There are other products, and each product has its...
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Operations
As a customer, when we ask whether Phreesia can put together a training platform for a certain...
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Product
Phreesia’s biggest strength is their referral management platform. It is the only one that I'm aware...
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Relationship, Product
I have a few recommendations for improvement for Phreesia. They try to have one platform that...
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Relationship, Operations, Value
Phreesia has not kept up with evolving functionalities and has become more expensive than...
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Relationship
Phreesia is pretty good from a support perspective. They have done a really good job, I would argue,...
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Loyalty, Product
We can't use Phreesia exclusively to remind patients that they have appointments coming up because...
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Culture, Value
At one point, we were told by Phreesia that surveys were free, but after we had been using the tool...
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Relationship
When we make changes to Phreesia, the vendor does not tell us what will happen as a result of those...
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Product
Phreesia hasn't really been able to help us with self-scheduling. They have a self-scheduling...
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Relationship
We had a Phreesia client success manager for a long time, and they were great. Since then, we have...
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Product, Value
In Phreesia, our manual co-pay does not work correctly for all patients, so we have to manually go...
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Culture, Relationship
Phreesia's customer support has taken a dramatic turn from where it was in the past. Phreesia has...
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Product
Phreesia is a great product. We like what it aims to do with pre-check-in and patient collection.
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Operations, Product, Value
Phreesia's system is a great tool. Usually, we only have to do one training at a time, and it is...
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Relationship, Product
Phreesia releases things too soon. They should be internally vetting some things for longer periods...
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Value
Phreesia does a lot of nickel-and-diming, but they produce really helpful and useful things....
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Relationship
Phreesia's support people are very responsive and timely. They are problem solvers. Phreesia's...
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Product
Phreesia's system does a lot. It is able to fully integrate with different EHRs. However, I think...
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Product
Phreesia has worked really well for us, but there are a couple of pain point areas where Phreesia...
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Commentary Summary
Comment Type Breakout