2021 Best In KLAS Real-Time Location Systems (RTLS)

Newborn infants pose unique security and safety challenges for healthcare organizations, including potential abduction attempts and mother/infant mismatches. STANLEY Healthcare, recently acquired by Securitas, offers Hugs Infant Protection (software and hardware) to safeguard families and providers through real-time tracking and automated security alerts. The Hugs product line includes a legacy generation (launched in 1998) and the current generation (launched in 2014). This report examines customer experiences with the current generation of Hugs Infant Protection.

Perception

Healthcare Operations Command Center Ecosystem 2021

05 August 21 | Emily Paxman, Jennifer Hickenlooper and Niel Oscarson

Implementations of healthcare operations command centers have increased substantially in recent years. The value of a centralized approach to healthcare operations was emphasized by the COVID-19 pandemic and the inefficiencies it brought to light. KLAS’ research shows commandcenters can drive significant outcomes, including improved efficiency, increased revenue, and enhanced patient safety and satisfaction (highlighted explicitly by providers during the pandemic). This study (1) introduces the healthcare operations command center ecosystem —a framework for the many capabilities and services that can be deployed under the command center umbrella, including how vendors’ stated offerings match up to that framework and providers’ needs, and (2) shares critical insights and best practices from providers and vendors regarding what it takes to successfully implement and optimize a command center. For some areas detailed in this report, KLAS already measures vendor performance, and links to that content are provided where applicable. However, note that information about vendors in this report is based mainly on vendor-reported information. Future research will further validate capabilities and dive deeper into vendor performance.

Company/solution	Overall performance score (100-point scale)	Total evaluations	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value

Securitas Healthcare (formerly STANLEY Healthcare) STANLEY Healthcare MobileView (Hardware & Software)	87.3	n=36	0%	B+	A	B	B+	B+	B

CenTrak RTLS (Hardware Only)	86.1	n=31	0%	B	A-	B+	A-	B-	B

Midmark RTLS (Hardware & Software)	81.5	n=18	0%	C+	B+	B-	B-	B-	B+
	50.0	100.0

Company/solution	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value

Securitas Healthcare (formerly STANLEY Healthcare) STANLEY Healthcare MobileView (Hardware & Software) 87.3 n=36 COMMENTS	0%	B+	A	B	B+	B+	B
CenTrak RTLS (Hardware Only) 86.1 n=31 COMMENTS	0%	B	A-	B+	A-	B-	B
Midmark RTLS (Hardware & Software) 81.5 n=18 COMMENTS	0%	C+	B+	B-	B-	B-	B+

Company/solution	Overall performance score (100-point scale)	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value

CenTrak Cetani RTLS (Software Only) * L	85.6	n=14	B	A-	B	B+	B-	B

Sonitor RTLS (Hardware Only) * L	88.7	n=18	A-	A-	A-	B	A	A

TeleTracking RTLS (Software Only) * L	76.3	n=9	C	C+	C+	C+	B	C+

Company/solution	Overall performance score (100-point scale)	Total evaluations

CenTrak Cetani RTLS (Software Only) * L culture B loyalty A- operations B product B+ relationship B- value B	85.6	n=14

Sonitor RTLS (Hardware Only) * L culture A- loyalty A- operations A- product B relationship A value A	88.7	n=18

TeleTracking RTLS (Software Only) * L culture C loyalty C+ operations C+ product C+ relationship B value C+	76.3	n=9

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