Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-801-226-5120.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Real-Time Location Systems (RTLS) on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Midmark RTLS (Hardware & Software) Comments
Filtered view: All

KLAS Research Director - Tanya Egbert
Subject Expert

Tanya Egbert

Research Director

tanya.egbert@klasresearch.com

801-404-5422

 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Related Blogs

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Real-Time Location Systems (RTLS) on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Manager

We struggle to get the batteries for Midmark RTLS changed on time. That is always a problem. We...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

At one point, we used a specific piece of Midmark's system, but we decided to move away from that...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The only thing I would push for with Midmark is a disposable patient tag, but everything else seems...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Once we learned how to add assets to Midmark RTLS, the system is really simple. We have a new...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we have had issues in the past, the service team came in the next day or the same day and got...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We use the solution for both patient and staff tracking. The patient tracking has been difficult for...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

For staff tracking, the solution has been very successful. Essentially, whenever we have a new hire,...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The hardware could be a little better. We end up having to replace badges and batteries fairly...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our communication with Midmark is very limited. There are very few times when we are actually...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have been at my organization for a couple of years, and I have never had any training for Midmark...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Midmark RTLS is very expensive to replace, and our clients never remember where they put their...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor's support is touch and go. It really depends on who we get ahold of. When we have to make...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Midmark RTLS is good for real-time locating. However, what we really wanted from the system was...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Unfortunately, throughout all of our difficulties with Midmark's reporting, we really lost our...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

A glaring issue with Midmark RTLS is that we lose many badges a week, and the badges cost us by the...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Midmark RTLS' integration with our electronic medical record is challenging. If someone is just...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Midmark is responsive, but they have a notable issue with follow-through and getting things done on...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We are disappointed in Midmark's implementation and training. We had to create a lot of integration...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I think that Midmark takes on too much, and they need to hire a much bigger team because the vendor...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Midmark is coming out with a new reporting system. Hopefully, they have taken a lot of the feedback...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There have been problems with communication and handoffs, but in general, I get what I need through...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I give Midmark high marks for their documentation. I went to their training classes and can install,...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We had a little issue with the rule set and are doing some custom things to tweak it, but we...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our providers take the product out of the badge cabinet and attach it to their lapel or wherever...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There has not been proactive communication about new technology because we don’t deal directly with...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The product does what the vendor promised it would. We can measure performance with a system for...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I think the organization is generally satisfied with the value of the product and the money it makes...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I would recommend the Midmark solution to a peer if it lines up with what they want to do. If I am...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

It has been a while since our initial training, but we were quite satisfied. We recently did some...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

One of the things at the top of my wish list is a web-based version of the software. One of the...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

There is room for improvement around the usability of the software. Navigating the system is...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I haven't heard that there are any issues when we reach out to Midmark for support. I have not...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

The ability to use the product for what we were using it for was a huge benefit for us in our...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There has been no real change to Midmark RTLS since we implemented it, so we haven't seen new...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I have never seen Midmark's service be proactive for our servers or infrastructure. We have never...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I would let a friend know that we use Midmark RTLS, but I would also let that person review other...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is integrated with our nurse call software. Looking back, the system has always run, but...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When a nurse goes into a patient room, the system turns on a little light, and the nurse call system...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The only problem I have ever known of occurring in the system happened years ago. We had an issue...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have a virtual server with the software on it, and it ties into our nurse call system. Everything...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would consider buying the solution again. I would look at my options and the costs of course. If I...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor doesn’t charge for every little thing. They have been good in terms of price. Since we...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We primarily use the system to integrate with other systems. Midmark's system worked with our old...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is very easy to use. Our end users have to wear the badges, and the system does...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The reason why some of my ratings are a little lower is that the vendor didn’t ever really reach out...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product is decent, but if the badges were waterproof, the system would be even better. The...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We haven't had any training recently, but in the past, we have had training, and it has been very...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

A while back, we were trying to use Midmark RTLS to integrate with some other systems that we have...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Midmark has helped us use our staffing and equipment to become more efficient. From a workflow...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have a really good relationship with Midmark. I like that we can track anyone and anything in...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

In order to run reports, we have to buy something new from Midmark to get what we need. The reports...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Unfortunately, there really haven't been any sort of changes, updates, or enhancements with Midmark...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Trying to set up some contact tracing has been difficult. We tried to leverage the product for...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I really struggle with the design of the badges. They are big, bulky, and cumbersome, and they...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Midmark has had no major updates in several years. They just appear to be very stagnant in their...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If something isn’t working, Midmark is very responsive in helping to restore it, but they don’t...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We don't always get straight answers from Midmark. A lot of times, we have to dig around and figure...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There has been no ongoing training. There was an initial training, and then there wasn’t really any...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Midmark doesn't keep all their promises because we still have reporting issues. We can't get the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Midmark doesn’t check in with us. They don’t do anything. There was an issue, and it wasn't being...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our staff members don't think the solution provides much value, and we haven't seen an ROI. We were...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We had to modify our workflows to make things work, and right then and there, we knew the system...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We could never have a process improvement team large enough to get us the same amount of data as...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Our relationship with Midmark is awesome. The vendor is responsive and has always met my needs. I...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Midmark RTLS hasn't failed. The product is working and does exactly what we want. It has advanced analytics....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF