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Midmark RTLS (Hardware & Software) Commentary
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Subject Expert
Mark Allphin
VP of Engagement
KLAS VP of Engagement - Mark Allphin
 

Commentary Summary

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User Commentary

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Analyst/Coordinator

Midmark's solution is going to be here for a while, but we are slowly moving to another software....

Comment Tone Negative
Pillars Loyalty
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Director

The solution is pretty intuitive, so there isn't a lot of training needed. But Midmark doesn't...

Comment Tone Negative
Pillars Operations
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Director

It took us a while, but we finally got Midmark to come on-site and look at what we are doing....

Comment Tone Positive
Pillars Relationship
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Director

Midmark is a leader in the space. They have strong clinical applications. They have a team that is...

Comment Tone Positive
Pillars Relationship, Product
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Director

With Midmark, sometimes there are issues with the hardware, and sometimes there are issues with the...

Comment Tone Negative
Pillars Relationship
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Director

Midmark RTLS is kind of static. The vendor doesn't do a lot of innovation, but there also isn't a...

Comment Tone Negative
Pillars Value
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Director

Midmark provides good training when we request it. I wish there were more ongoing or periodic...

Comment Tone Negative
Pillars Operations
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Director

The biggest thing for me is that I want more ongoing support and proactive communication about...

Comment Tone Negative
Pillars Relationship, Operations
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Director

The map views in the solution are great. It’s easy to use.

Comment Tone Positive
Pillars Product
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Director

The ease of use with Midmark's solution and hardware is strong. The devices are durable. We do not...

Comment Tone Positive
Pillars Product
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Manager

We have significant badge loss with the solution, but we cannot trust the solution's reporting, so...

Comment Tone Negative
Pillars Product
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Manager

When it comes to solving the problems we have with the solution, Midmark does not seem very...

Comment Tone Negative
Pillars Relationship, Operations
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Director

Midmark RTLS has too many outliers because there are no sensors in bathrooms or places like that. If...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

Our only issue with Midmark RTLS is the solution itself. The system has good benefits for our...

Comment Tone Negative
Pillars Product
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Analyst/Coordinator

I would recommend that organizations that have their own wireless platforms use their own platforms...

Comment Tone Negative
Pillars Product
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Analyst/Coordinator

We were made aware a little while ago that Midmark isn’t going to offer cloud-based support anymore,...

Comment Tone Negative
Pillars Loyalty, Value
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Analyst/Coordinator

Midmark RTLS is pretty simple to deploy from my administrative point of view. I haven't really had...

Comment Tone Positive
Pillars Relationship
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Analyst/Coordinator

There is nothing wrong with Midmark RTLS, but it has different components that require a little more...

Comment Tone Negative
Pillars Operations
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Analyst/Coordinator

I haven't had any issues with Midmark's support. I have never had to go very high up Midmark, so I...

Comment Tone Negative
Pillars Relationship
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Analyst/Coordinator

Midmark RTLS is an integrated solution, so it works with our nurse call system. Midmark handles the...

Comment Tone Positive
Pillars Relationship, Product
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Analyst/Coordinator

When we have had trouble in the past, Midmark has come out and has been able to diagnose things. A...

Comment Tone Positive
Pillars Relationship, Product
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Analyst/Coordinator

We are trying to get an upgrade, but we are not meeting the timeframe. We tried to get a project...

Comment Tone Negative
Pillars Relationship, Product
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Analyst/Coordinator

Midmark doesn't come in too often. I do the training, but the vendor came on-site for one of our...

Comment Tone Negative
Pillars Operations
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Analyst/Coordinator

Midmark has picked up on delivering new technology recently. They just issued a new RF badge that is...

Comment Tone Positive
Pillars Loyalty
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Analyst/Coordinator

In the version of Midmark RTLS that we are currently using, as long as they switch the user in...

Comment Tone Negative
Pillars Product
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Analyst/Coordinator

If an organization with mobile patients is looking for a solution that isn't too intrusive, that...

Comment Tone Positive
Pillars Product
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Analyst/Coordinator

Midmark’s upgrade costs were not extensive, and we supply the servers, so we are getting good...

Comment Tone Positive
Pillars Value
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Analyst/Coordinator

We are not using the Bluetooth low energy part from Midmark yet, but I think it would be really good...

Comment Tone Negative
Pillars Loyalty, Product
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Analyst/Coordinator

Midmark's prices for batteries are pretty reasonable. Midmark just increased their prices for this...

Comment Tone Positive
Pillars Value
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Analyst/Coordinator

Midmark can set different rules in the system that allow badges to do different things. For the...

Comment Tone Positive
Pillars Product
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Analyst/Coordinator

It is hard to avoid charging for everything with the economy, but Midmark will give us a heads-up if...

Comment Tone Negative
Pillars Culture, Value
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Analyst/Coordinator

Midmark is working toward different things that we have going on in the system and toward solving...

Comment Tone Negative
Pillars Loyalty
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