Midmark RTLS (Hardware & Software)
Filtered view: All
Subject Expert
Niel Oscarson
Customer Insights Director
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
There are some new products out there, and we haven't gotten a lot of information about them from...
Login or Create an Account to see details.
Every once in a while, we have some things that work weirdly or things won't register in the system,...
Login or Create an Account to see details.
Most of the issues that I have dealt with have been related to hardware. Anytime we have called or...
Login or Create an Account to see details.
The vendor doesn't reach out too much. I am usually the one contacting them. When I call with a...
Login or Create an Account to see details.
I would not buy this product again as a standalone system. We have to have it, but we have made a...
Login or Create an Account to see details.
We are pretty satisfied with the system at the hospital level. When the product works in the...
Login or Create an Account to see details.
We have a support contract with the vendor, so they don’t charge for every little thing. We pay...
Login or Create an Account to see details.
We have recently had some significant issues around the integration of the system. The product isn’t...
Login or Create an Account to see details.
It has been like pulling teeth with the vendor when we have brought up upgrading or making sure we...
Login or Create an Account to see details.
I love the integration aspect with Midmark's system. Midmark does integration very well. Working...
Login or Create an Account to see details.
When Midmark does implementations or changes, those changes aren't strong enough for us to easily...
Login or Create an Account to see details.
Contacting Midmark's support is a pain. Contacting the support is a lengthy process, and it is not...
Login or Create an Account to see details.
Midmark RTLS is working well enough, and it is so integrated with what we are doing that we aren't...
Login or Create an Account to see details.
Midmark made some big promises with the product, and it didn't do what they advertised it could do.
Login or Create an Account to see details.
Everything is included with the base software, and there aren't a ton of add-ons. With that being...
Login or Create an Account to see details.
One important feature that the vendor provides is for contract tracing. When it comes to report...
Login or Create an Account to see details.
I have been partnering with the vendor to build reports. The vendor is trying to be progressive, and...
Login or Create an Account to see details.
Midmark keeps all their promises. They are a fair, straightforward company. There are no surprises,...
Login or Create an Account to see details.
When we need to, we can get the attention of Midmark's executives, but it does take some effort to...
Login or Create an Account to see details.
One area where Midmark can do better is in thinking through where technology is going and providing...
Login or Create an Account to see details.
There is room for Midmark RTLS to do more and to integrate better with other applications. It is...
Login or Create an Account to see details.
There have been a few issues with upgrades over the years where Midmark has introduced bugs....
Login or Create an Account to see details.
Midmark has really strong project management support. We have expanded use of the system over the...
Login or Create an Account to see details.
Midmark RTLS works. The vendor is really straightforward about what their product is supposed to do....
Login or Create an Account to see details.
There is administrative overhead with Midmark RTLS. The badges take a lot of time and effort to...
Login or Create an Account to see details.
I rarely have to train anyone on the system. I just train for a few short minutes to show how to log...
Login or Create an Account to see details.
The vendor's support has been quite good this year, partly because the support people are dedicated....
Login or Create an Account to see details.
The vendor's technical support is near to us, and that is advantageous because Midmark can...
Login or Create an Account to see details.
We have upgraded a few things in the system, and that has been effective. We are still looking to...
Login or Create an Account to see details.
Midmark RTLS is great and meets our expectations. However, in terms of meeting all of our needs, we...
Login or Create an Account to see details.
Midmark RTLS works the way that it is intended to work. Its software has been good.
Login or Create an Account to see details.
When we have contacted Midmark in the past, they have been very helpful. Their executives have been...
Login or Create an Account to see details.
When we first installed Midmark RTLS, we had a unit where the badges weren't working. A team member...
Login or Create an Account to see details.
The system's badges tie to our nurse call system. They are kind of a combination, but once users get...
Login or Create an Account to see details.
We have the solution's software, and we received education for it once. We mostly use the software...
Login or Create an Account to see details.
The solution has really helped with our team member's safety.
Login or Create an Account to see details.
We struggle to get the batteries for Midmark RTLS changed on time. That is always a problem. We...
Login or Create an Account to see details.
At one point, we used a specific piece of Midmark's system, but we decided to move away from that...
Login or Create an Account to see details.
The only thing I would push for with Midmark is a disposable patient tag, but everything else seems...
Login or Create an Account to see details.
Once we learned how to add assets to Midmark RTLS, the system is really simple. We have a new...
Login or Create an Account to see details.
When we have had issues in the past, the service team came in the next day or the same day and got...
Login or Create an Account to see details.
We use the solution for both patient and staff tracking. The patient tracking has been difficult for...
Login or Create an Account to see details.
For staff tracking, the solution has been very successful. Essentially, whenever we have a new hire,...
Login or Create an Account to see details.
The hardware could be a little better. We end up having to replace badges and batteries fairly...
Login or Create an Account to see details.
Our communication with Midmark is very limited. There are very few times when we are actually...
Login or Create an Account to see details.
Preferences