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Midmark RTLS (Hardware & Software) Commentary
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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Director

Loyalty

Whether I would choose to buy Midmark RTLS again depends on the day. Right now, I don't know whether...

Jul 2024
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Director

Product

The upgrades for Midmark RTLS are kind of mixed, but they do their job. Midmark RTLS works. It is...

Jul 2024
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Director

Product

We don't do a ton of integration with Midmark RTLS, so I don't know whether there are more options...

Jul 2024
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Director

Product

Our customers don't have much impact on Midmark RTLS' ease of use as long as they wear their badges...

Jul 2024
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Director

Relationship

Midmark's support is wishy-washy at times. Right now, we only have one support person, and they are...

Jul 2024
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Director

Product, Value

When Midmark RTLS is working and staff members wear their badges properly, they are able to cancel a...

Jul 2024
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Director

Loyalty, Value

Midmark RTLS is being expanded as we move to different areas. I would definitely recommend it. There...

Jul 2024
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Director

Relationship, Value

Midmark will get executives on call if we need them or if we are having issues. Midmark's support...

Jul 2024
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Director

Relationship

Midmark RTLS isn't very integrated with our EHR. Midmark could definitely be more proactive in...

Jun 2024
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Director

Relationship, Product

The technology with Midmark RTLS is still the same. Midmark has had a lot of turnover at their...

Jun 2024
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Manager

Relationship

Midmark has great customer service. The product works only as well as the staff who adheres to how...

May 2024
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Manager

Relationship

Midmark’s support people have always been excellent. Every time we reach out to them, they are on...

May 2024
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Manager

Product, Value

If Midmark RTLS is used correctly, it is very beneficial, but that is all dependent on the staff...

May 2024
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Manager

Relationship

Midmark tries to keep their promises. They definitely work with us to try to meet the goals that we...

May 2024
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Manager

Relationship

Sometimes I think Midmark undercharges us because we are a long-term customer.

May 2024
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Manager

Operations

Midmark depends on another company to install the hardware in our facilities, and that makes me less...

May 2024
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Manager

Product

We use Midmark RTLS for staff safety. Sometimes patients get upset, so a staff member can push a...

May 2024
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Manager

Product

We have challenges with patients walking out with badges, and we would like to see a change in the...

May 2024
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Manager

Culture, Relationship

I would tell someone considering Midmark RTLS to look at their organization and make sure they know...

May 2024
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Manager

Product, Value

Midmark RTLS has improved our throughput time because we have cut out some steps of our process due...

May 2024
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Manager

Value

When we went on Midmark RTLS, our cash collections went up astronomically due to co-pays, and the...

May 2024
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Manager

Loyalty, Operations

Midmark is utilizing multiple technologies for tracking. One technology is used for getting a more...

Mar 2024
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Manager

Relationship

We don't have many issues with the product, but when we do, those issues are usually resolved...

Mar 2024
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VP/Other Executive

Relationship, Product

I'm not sure whether the issue is from Midmark or our IT servers, but we are struggling with some...

Dec 2023
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VP/Other Executive

Relationship

Midmark has the opportunity to be more proactive. I don't interact with their executive team. I did...

Dec 2023
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VP/Other Executive

Relationship

Midmark delivers. The team is very responsive when I have issues. I have a hard time keeping up with...

Dec 2023
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Analyst/Coordinator

Loyalty, Relationship, Product

Midmark is trying to innovate, push things to the cloud, and head in the right direction. However,...

Dec 2023
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Analyst/Coordinator

Relationship

Working with the tier-one support team has always been a struggle. We have always had a struggle...

Dec 2023
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Analyst/Coordinator

Relationship, Product

Midmark does really well in terms of asset tracking and patient tracking, and the patient flow has...

Dec 2023
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Analyst/Coordinator

Value

Midmark’s analytics platform provides us with data, but it is pretty basic and rudimentary for our...

Dec 2023
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Analyst/Coordinator

Culture

We were sold an analytics platform, but the analytics piece was not up to par with what we expected...

Dec 2023
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Analyst/Coordinator

Relationship

Midmark’s project managers are always respectful. We work well with the implementers who come...

Dec 2023
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Analyst/Coordinator

Loyalty, Relationship

Our experience with the vendor has been a growing experience in terms of seeing that there were a...

Dec 2023
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Analyst/Coordinator

Operations

We have never had a real issue working with the implementation team to get things done as per the...

Dec 2023
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Analyst/Coordinator

Product

The thing with Midmark is that their application stack has a lot of small modules, so we are...

Dec 2023
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Manager

Culture, Value

Midmark has a maintenance agreement, and if we want new equipment or something that is outside the...

Oct 2023
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Manager

Product

Midmark’s biggest strength is the fact that the sensory network really is there and is quite...

Oct 2023
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Manager

Operations

Midmark RTLS is easy to use. I spoke to a new employee recently who was trained by their...

Oct 2023
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Manager

Relationship

Midmark's site is easy to use, and the support has also gotten better, so issues are easy to take...

Oct 2023
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Manager

Product

Midmark RTLS feeds the nurse call system information about the presence of the nurses in the room,...

Oct 2023
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Manager

Loyalty, Product

The space is changing. There is a desire to use new technologies in order to function appropriately....

Oct 2023
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Manager

Relationship

The people at Midmark know me. Everything used to work as expected, but now, that isn't the case....

Oct 2023
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Manager

Relationship

We have a few issues that require escalation, and I end up talking to the engineers or the people...

Oct 2023
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Manager

Product, Value

The badges have a button on them and are programmed to activate a panic alarm with our security...

Oct 2023
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(0)
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Manager

Product

We are using a different system for temperature monitoring and infant protection. I don't know why....

Oct 2023
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Manager

Relationship

We would like to see more proactiveness from the vendor. They could share what they see other...

Oct 2023
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(0)
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Manager

Culture, Value

While recommending the product, I would want to be transparent about what exactly we can't do with...

Oct 2023
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(0)
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Manager

Loyalty, Product

There are good scenarios to have a single vendor's solution that is used across the whole...

Oct 2023
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Manager

Product

Midmark’s product is fairly intuitive. It is built into the end-user applications, and there is a...

Oct 2023
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Manager

Operations

We implemented Midmark’s latest and greatest software services. In that process, we observed issues...

Oct 2023
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Manager

Relationship

We sometimes get in the way of our own improvement processes with lots of red tape to get through....

Oct 2023
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(0)
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Manager

Operations

We recently had an issue with an implementation service, so instead of jumping off from a newer...

Oct 2023
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Manager

Operations

It is on us to say we want more training. I'm not satisfied or dissatisfied. I attended some...

Oct 2023
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Manager

Value

There is one very specific product that requires a screw to keep it shut, and that is a trade-off of...

Oct 2023
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Manager

Relationship, Product

Midmark has been very successful in configuring interoperability and making the system work with the...

Oct 2023
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