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Midmark RTLS (Hardware & Software)
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Tanya Egbert
Research Director
KLAS Research Director - Tanya Egbert
 
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User Commentary

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VP/Other Executive

One important feature that the vendor provides is for contract tracing. When it comes to report...

Oct 2021
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VP/Other Executive

I have been partnering with the vendor to build reports. The vendor is trying to be progressive, and...

Oct 2021
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Director

Midmark keeps all their promises. They are a fair, straightforward company. There are no surprises,...

Sep 2021
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(0)
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Director

When we need to, we can get the attention of Midmark's executives, but it does take some effort to...

Sep 2021
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Director

One area where Midmark can do better is in thinking through where technology is going and providing...

Sep 2021
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Director

There is room for Midmark RTLS to do more and to integrate better with other applications. It is...

Sep 2021
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(0)
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Director

There have been a few issues with upgrades over the years where Midmark has introduced bugs....

Sep 2021
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(0)
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Director

Midmark has really strong project management support. We have expanded use of the system over the...

Sep 2021
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Director

Midmark RTLS works. The vendor is really straightforward about what their product is supposed to do....

Sep 2021
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Director

There is administrative overhead with Midmark RTLS. The badges take a lot of time and effort to...

Sep 2021
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(0)
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Manager

I rarely have to train anyone on the system. I just train for a few short minutes to show how to log...

Sep 2021
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Manager

The vendor's support has been quite good this year, partly because the support people are dedicated....

Sep 2021
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Manager

The vendor's technical support is near to us, and that is advantageous because Midmark can...

Sep 2021
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Manager

We have upgraded a few things in the system, and that has been effective. We are still looking to...

Sep 2021
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Manager

Midmark RTLS is great and meets our expectations. However, in terms of meeting all of our needs, we...

Aug 2021
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Manager

Midmark RTLS works the way that it is intended to work. Its software has been good.

Aug 2021
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(0)
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Manager

When we have contacted Midmark in the past, they have been very helpful. Their executives have been...

Aug 2021
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(0)
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Manager

When we first installed Midmark RTLS, we had a unit where the badges weren't working. A team member...

Aug 2021
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Manager

The system's badges tie to our nurse call system. They are kind of a combination, but once users get...

Aug 2021
||
(0)
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Manager

We have the solution's software, and we received education for it once. We mostly use the software...

Aug 2021
||
(0)
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Manager

The solution has really helped with our team member's safety.

Aug 2021
||
(0)
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Manager

We struggle to get the batteries for Midmark RTLS changed on time. That is always a problem. We...

Jul 2021
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Manager

At one point, we used a specific piece of Midmark's system, but we decided to move away from that...

Jul 2021
||
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Manager

The only thing I would push for with Midmark is a disposable patient tag, but everything else seems...

Jul 2021
||
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Manager

Once we learned how to add assets to Midmark RTLS, the system is really simple. We have a new...

Jul 2021
||
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Manager

When we have had issues in the past, the service team came in the next day or the same day and got...

Jul 2021
||
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Analyst/Coordinator

We use the solution for both patient and staff tracking. The patient tracking has been difficult for...

Jun 2021
||
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Analyst/Coordinator

For staff tracking, the solution has been very successful. Essentially, whenever we have a new hire,...

Jun 2021
||
(0)
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Analyst/Coordinator

The hardware could be a little better. We end up having to replace badges and batteries fairly...

Jun 2021
||
(0)
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Analyst/Coordinator

Our communication with Midmark is very limited. There are very few times when we are actually...

Jun 2021
||
(0)
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Director

I have been at my organization for a couple of years, and I have never had any training for Midmark...

May 2021
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Director

Midmark RTLS is very expensive to replace, and our clients never remember where they put their...

May 2021
||
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Director

The vendor's support is touch and go. It really depends on who we get ahold of. When we have to make...

May 2021
||
(0)
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Analyst/Coordinator

Midmark RTLS is good for real-time locating. However, what we really wanted from the system was...

May 2021
||
(0)
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Analyst/Coordinator

Unfortunately, throughout all of our difficulties with Midmark's reporting, we really lost our...

May 2021
||
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Analyst/Coordinator

A glaring issue with Midmark RTLS is that we lose many badges a week, and the badges cost us by the...

May 2021
||
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Analyst/Coordinator

Midmark RTLS' integration with our electronic medical record is challenging. If someone is just...

May 2021
||
(0)
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Analyst/Coordinator

Midmark is responsive, but they have a notable issue with follow-through and getting things done on...

May 2021
||
(0)
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Analyst/Coordinator

We are disappointed in Midmark's implementation and training. We had to create a lot of integration...

May 2021
||
(0)
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Analyst/Coordinator

I think that Midmark takes on too much, and they need to hire a much bigger team because the vendor...

May 2021
||
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Analyst/Coordinator

Midmark is coming out with a new reporting system. Hopefully, they have taken a lot of the feedback...

May 2021
||
(0)
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Analyst/Coordinator

There have been problems with communication and handoffs, but in general, I get what I need through...

Apr 2021
||
(0)
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Analyst/Coordinator

I give Midmark high marks for their documentation. I went to their training classes and can install,...

Apr 2021
||
(0)
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Analyst/Coordinator

We had a little issue with the rule set and are doing some custom things to tweak it, but we...

Apr 2021
||
(0)
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Analyst/Coordinator

Our providers take the product out of the badge cabinet and attach it to their lapel or wherever...

Apr 2021
||
(0)
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Analyst/Coordinator

There has not been proactive communication about new technology because we don’t deal directly with...

Apr 2021
||
(0)
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Analyst/Coordinator

The product does what the vendor promised it would. We can measure performance with a system for...

Apr 2021
||
(0)
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Analyst/Coordinator

I think the organization is generally satisfied with the value of the product and the money it makes...

Apr 2021
||
(0)
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Analyst/Coordinator

I would recommend the Midmark solution to a peer if it lines up with what they want to do. If I am...

Apr 2021
||
(0)
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Nurse

It has been a while since our initial training, but we were quite satisfied. We recently did some...

Mar 2021
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Nurse

One of the things at the top of my wish list is a web-based version of the software. One of the...

Mar 2021
||
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Nurse

There is room for improvement around the usability of the software. Navigating the system is...

Mar 2021
||
(0)
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Nurse

I haven't heard that there are any issues when we reach out to Midmark for support. I have not...

Mar 2021
||
(0)
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Nurse

The ability to use the product for what we were using it for was a huge benefit for us in our...

Mar 2021
||
(0)
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Analyst/Coordinator

There has been no real change to Midmark RTLS since we implemented it, so we haven't seen new...

Feb 2021
||
(0)
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Analyst/Coordinator

I have never seen Midmark's service be proactive for our servers or infrastructure. We have never...

Feb 2021
||
(0)
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Analyst/Coordinator

I would let a friend know that we use Midmark RTLS, but I would also let that person review other...

Feb 2021
||
(0)
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Manager

The system is integrated with our nurse call software. Looking back, the system has always run, but...

Feb 2021
||
(0)
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Manager

When a nurse goes into a patient room, the system turns on a little light, and the nurse call system...

Feb 2021
||
(0)
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Manager

The only problem I have ever known of occurring in the system happened years ago. We had an issue...

Feb 2021
||
(0)
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Manager

We have a virtual server with the software on it, and it ties into our nurse call system. Everything...

Feb 2021
||
(0)
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Manager

I would consider buying the solution again. I would look at my options and the costs of course. If I...

Feb 2021
||
(0)
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Manager

The vendor doesn’t charge for every little thing. They have been good in terms of price. Since we...

Feb 2021
||
(0)
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Manager

We primarily use the system to integrate with other systems. Midmark's system worked with our old...

Feb 2021
||
(0)
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Manager

The system is very easy to use. Our end users have to wear the badges, and the system does...

Feb 2021
||
(0)
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Manager

The reason why some of my ratings are a little lower is that the vendor didn’t ever really reach out...

Feb 2021
||
(0)
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Manager

The product is decent, but if the badges were waterproof, the system would be even better. The...

Feb 2021
||
(0)
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Manager

We haven't had any training recently, but in the past, we have had training, and it has been very...

Feb 2021
||
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Manager

A while back, we were trying to use Midmark RTLS to integrate with some other systems that we have...

Feb 2021
||
(0)
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Manager

Midmark has helped us use our staffing and equipment to become more efficient. From a workflow...

Feb 2021
||
(0)
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Analyst/Coordinator

We have a really good relationship with Midmark. I like that we can track anyone and anything in...

Feb 2021
||
(0)
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Analyst/Coordinator

In order to run reports, we have to buy something new from Midmark to get what we need. The reports...

Feb 2021
||
(0)
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Analyst/Coordinator

Unfortunately, there really haven't been any sort of changes, updates, or enhancements with Midmark...

Jan 2021
||
(0)
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Analyst/Coordinator

Trying to set up some contact tracing has been difficult. We tried to leverage the product for...

Jan 2021
||
(0)
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Analyst/Coordinator

I really struggle with the design of the badges. They are big, bulky, and cumbersome, and they...

Jan 2021
||
(0)
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Manager

Midmark has had no major updates in several years. They just appear to be very stagnant in their...

Dec 2020
||
(0)
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Manager

If something isn’t working, Midmark is very responsive in helping to restore it, but they don’t...

Dec 2020
||
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