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Midmark RTLS (Hardware & Software) Comments
Subject Expert
Commentary Summary
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User Commentary
Manager
Other Observations & Comments
I suggest putting in as many of the sensors as possible. If we went back and did it again, we would...
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Manager
Other Observations & Comments
I would like to see us implement security entrances in and out of certain areas where we have to use...
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Manager
Functionality and Upgrades
Midmark RTLS works well. The only downside we have is that we don't have a good way to know when the...
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Manager
Service and Support
I always get quality technical support from Midmark. Normally, my calls are always answered, but...
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Manager
Functionality and Upgrades
Midmark has been in business for a long time, and every time I use the system, it works. We had only...
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Manager
Functionality and Upgrades
When we first implemented Midmark's system, we knew we would have issues because of the size of our...
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Manager
Implementation and Training
The implementation process is a little difficult because we never really worked with Midmark. Things...
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Manager
Functionality and Upgrades
One of the improvements we have seen since using Midmark's solution is the awareness from the staff;...
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Manager
Other Observations & Comments
I have one employee who takes care of all the badges. That responsibility is almost a part-time job....
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Manager
Functionality and Upgrades
Midmark’s product is very good. The product seems to do a lot more than we know about, like hand...
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Manager
Functionality and Upgrades
For what we use the badges for, they are excellent. The panic button is especially excellent. It...
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Manager
Functionality and Upgrades
Midmark's system goes hand in hand with our nurse call system, and we have had many issues. I have...
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Manager
Functionality and Upgrades
We have had nurses call for the showers and then found out that wasn’t working. We have tried to...
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Manager
ROI / Cost (care and feeding)
I would buy Midmark's product again, but there could be a lot of things it can do that we don’t know...
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Manager
Relationship
We don’t really work with the Midmark executives often. But when we were having major issues and...
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Manager
Implementation and Training
We could use education on reporting for sure. That would be huge. In the very beginning, we did have...
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Director
Functionality and Upgrades
The tool provides us with a lot of really great data for locating people and some devices that are...
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Director
Technology
The infrared technology is expensive, given the infrastructure that is required to do it. But once...
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Director
Other Observations & Comments
I would like to see how to augment RTLS data with other data sources like cell phone location data....
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Director
Relationship
The vendor is very responsive. We have a really good working relationship with them. It can be...
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Director
Interfacing and Integration
What we are missing with the vendor's integration piece is around the enterprise architecture. We...
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Analyst/Coordinator
Service and Support
Whenever we have issues, we put in a ticket. The vendor is doing very well with support. They have...
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Analyst/Coordinator
Functionality and Upgrades
One of the things I would like to see improved is version control. We have older versions of things,...
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Analyst/Coordinator
Functionality and Upgrades
We use Versus for physical code-yellow buttons that our nurses wear. Versus is Midmark now. We have...
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Manager
Other Observations & Comments
I would say that having a system for real-time location information is part of our long term vision....
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Manager
Sales and Contracting
Midmark does not keep their promises 100% of the time. Our experience with Midmark is that the sales...
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Manager
ROI / Cost (care and feeding)
We have felt nickel-and-dimed by Midmark in the past. But because of all the issues we have had, the...
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Manager
Other Observations & Comments
Once we got past a few things regarding the scope of work, we had a really successful workflow...
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Manager
Implementation and Training
I worked really closely with the training team from Midmark. In the past, Midmark had really...
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Manager
Other Observations & Comments
In terms of working as promoted, I would give the product a fairly high rating because of the...
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Manager
Technology
The system does really wonderful things in real time. But the way that it is presented is not super...
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Manager
Functionality and Upgrades
Midmark has upgrades and things, but we usually don’t find out about them until something goes...
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Manager
Service and Support
The score for the support we are getting right now is very high. We have a lot of the leaders...
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Manager
Functionality and Upgrades
We recognize that we are a complex facility and have a lot of complicated workflows, but the system...
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Manager
Other Observations & Comments
The system offers a lot, but a lot of people have had to work to make sure that the system is really...
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Manager
Lessons Learned
The system has been a real win for a lot of our team members. We have a lot of people who didn’t...
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Manager
Relationship
Our experience has been that the vendor is reactive. We will bring up an issue, and they will tell...
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Manager
Relationship
The vendor executives have always attended the user forums that I have been at. Some of their...
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Manager
Functionality and Upgrades
The real-time tools have really helped us with some efficiencies in clinics. There is no more...
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Manager
Functionality and Upgrades
We had some issues earlier in the year that weren't necessarily Midmark's fault, but Midmark did an...
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Manager
Other Observations & Comments
We haven't really utilized all of the RTLS to its full potential. I think that the problem was less...
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Manager
Functionality and Upgrades
We aren't utilizing certain aspects of the system, but the badges are great, and the asset tracking...
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Manager
Other Observations & Comments
I don't know whether I have ever had any correspondence with anyone at an executive level from Midmark....
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Manager
Functionality and Upgrades
If peers asked me about Versus, I would tell them that the system is awesome. We had a situation at...
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Manager
Functionality and Upgrades
What I like most about the system is that it is efficient and user friendly. I like that the system...
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Manager
Interfacing and Integration
The solution supports our integration goals. I love the system. I want it to integrate with my EMR a...
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Manager
Service and Support
The vendor's support is good. When I have concerns, Midmark is very attentive and quick to respond.
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Manager
Relationship
The vendor has gotten a lot better at being proactive. They have gotten bigger since Midmark took...
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Manager
Relationship
The vendor's executives are attentive to us as a client, and they meet our needs.
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Manager
Implementation and Training
I just went through an upgrade, and I have not fully gotten on board with that. I do expect that...
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Analyst/Coordinator
Other Observations & Comments
Midmark is doing fine, but their reseller is not. They left us in a lurch without any support, and...
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Analyst/Coordinator
Other Observations & Comments
The initial communication was a challenge, but that has improved.
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Analyst/Coordinator
Future Outlook
I wouldn't buy the system again, but Midmark probably isn't the reason I wouldn't buy it again. The...
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Director
Service and Support
From a customer service standpoint, Midmark is doing a really good job. They are still a little bit...
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Director
Functionality and Upgrades
We have used Midmark’s tool with equipment, but the system is infrared based. If we cover up the...
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Director
Relationship
The things I have seen form Midmark with regard to the new product have been very positive, but...
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Director
ROI / Cost (care and feeding)
Midmark is not as bad as the worst companies that nickel-and-dime. They are just a company that is...
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Director
Functionality and Upgrades
Midmark is relatively new. They bought a company called Versus Technology. We have had Versus...
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Director
Functionality and Upgrades
Our biggest problem is knowing where the infusion pumps are located so that we can use them...
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VP/Other Executive
Future Outlook
Midmark does keep their promises, but they are a little bit slow sometimes. We have been waiting for...
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VP/Other Executive
ROI / Cost (care and feeding)
Midmark quotes a fee for whatever work we are asking for and for whatever needs to be added. They...
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VP/Other Executive
Functionality and Upgrades
The system is dependable, reliable, and affordable. It works consistently. It does what we want it...
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VP/Other Executive
Relationship
Midmark needs to be more responsive and have more frequent communication. When the vendor was still...
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Director
Service and Support
We haven’t gotten back any information from Midmark. They are uncommunicative, and that could be...
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Director
Interfacing and Integration
My lower rating for Midmark RTLS is tied back to our nurse call system. There is a problem with...
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Director
Lessons Learned
For people looking at this solution, I would advise them to make sure that they have a qualified...
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Manager
ROI / Cost (care and feeding)
Midmark charges us for pretty much everything except consultations. We do have a service agreement,...
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Manager
Implementation and Training
There really isn’t any ongoing training from Midmark. I am the one that does the training if someone...
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Manager
Relationship
If we have a service agreement, I guess I expect more engagement, but the engagement seems to have...
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Manager
Functionality and Upgrades
We get the Midmark service agreement, and then they are supposed to be checking for updates. I am...
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Manager
Service and Support
As far as I know, there isn’t any ongoing support. I can call Midmark on the phone and get some...
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Manager
Relationship
Proactive service would mean Midmark schedules a time we can get on and check the status of the...
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Manager
Relationship
The quality of Midmark's executive involvement depends on which executives we talk to. Some of the...
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Manager
ROI / Cost (care and feeding)
If we have Midmark's system long enough, I would say the ROI will be there after 10 years.
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Manager
Other Observations & Comments
Midmark's solution is a real-time locating system that uses line-of-site badge technology to track...
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Manager
Functionality and Upgrades
We do our best to stay up to date with the system. Sometimes the new versions don’t have a specific...
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Manager
Functionality and Upgrades
We have been continuing to increase the system’s infrastructure within our facility. Midmark has...
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Manager
Other Observations & Comments
I wasn’t involved in the purchasing process originally. If we did things over again, I would need to...
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Manager
Relationship
To the best of my knowledge, Midmark has been able to keep their promises. As a larger institution,...
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Manager
ROI / Cost (care and feeding)
Midmark hasn’t nickel-and-dimed up, but charges are there when necessary. Midmark’s engineers assist...
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Manager
Functionality and Upgrades
The release of new things has slowed over the past couple of years. We haven’t seen too many changes...
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Manager
Service and Support
Midmark’s support is exceptional. It has improved since Midmark acquired Versus Technologies. We are...
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Manager
Relationship
We have a dedicated representative from Midmark that I can ask questions directly to, whether I have...
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Manager
Functionality and Upgrades
Midmark did deliver the initial outcomes, but due to the inherent processes and procedures within...
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Manager
Future Outlook
I think my satisfaction with Midmark could go even higher if they became more innovative or allowed...
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