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Midmark RTLS (Hardware & Software)
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Niel Oscarson
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KLAS Research Director - Niel Oscarson
 
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User Commentary

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VP/Other Executive

Other Observations & Comments

Midmark has talked about making changes to their architecture, but I think that moving to an...

Nov 2022
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VP/Other Executive

Functionality and Upgrades

Midmark’s technology hasn't really changed in a long time. It is very stable, but it hasn't...

Nov 2022
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VP/Other Executive

Implementation and Training

We could use more training from Midmark and more specific training for the user roles. We end up...

Nov 2022
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VP/Other Executive

Functionality and Upgrades

I have worked with physicians, but they don’t understand some of the product’s more subtle pieces....

Nov 2022
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VP/Other Executive

Functionality and Upgrades

I tell people all the time that, compared to the other vendors on the market, Midmark is the best....

Nov 2022
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VP/Other Executive

Service and Support

Midmark has a service person who stays connected. Midmark is trying to do their part by testing and...

Sep 2022
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VP/Other Executive

Interfacing and Integration

I would like the system's integration with EMRs to be enhanced so that the system could cross over a...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

I struggled with the upgrades to Midmark's system. I am not sure that that issue was necessarily...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

Midmark is responsive, and their product is easy to use. It is simple and straightforward. The...

Sep 2022
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VP/Other Executive

Implementation and Training

Midmark will work with the end user to tailor the education to meet the needs of the individual.

Sep 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Providers should not run their clinics without the system. It is an efficient system that helps with...

Sep 2022
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Manager

Relationship

The vendor has had growing pains. A new company purchased them, so there was a learning curve with...

Sep 2022
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Manager

Functionality and Upgrades

The product still functions the way it has for the last several years. It is sold as a RTLS, and it...

Sep 2022
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Manager

Other Observations & Comments

The new version of the product uses Bluetooth Low Energy technology. The new version uses radio...

Sep 2022
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Manager

Functionality and Upgrades

We can look to see whether a device's batteries are low. In the system's list view, a low battery...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

The system's functionality is more related to its location services. Midmark RTLS works well for...

Sep 2022
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Analyst/Coordinator

Technology

The hardware in the badges could be more precise, and the badges' monitoring abilities could be improved....

Sep 2022
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Director

Relationship

I wouldn’t recommend Midmark to anybody. I had high hopes when Midmark bought Versus Technology...

Aug 2022
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Director

Service and Support

I have been having an exchange back and forth with Midmark and our local vendor because there were...

Aug 2022
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Director

Functionality and Upgrades

Midmark’s product is good; my dissatisfaction is more about the people than the product. The badge...

Aug 2022
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Director

Functionality and Upgrades

The challenge with the Midmark system is that there are different end users. There are end users...

Aug 2022
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Director

ROI / Cost (care and feeding)

One of the great things about Midmark is that as long as things are running alright and we don’t...

Aug 2022
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Director

Lessons Learned

In hindsight, one of the biggest challenges we have had with that system was probably our own...

Aug 2022
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Director

Interfacing and Integration

Midmark's product has integration with our nurse call system, and that is really great functionality...

Aug 2022
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Manager

ROI / Cost (care and feeding)

Midmark's product heavily uses cabling, and that is so costly. I know the vendor is starting to make...

Jul 2022
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Manager

Functionality and Upgrades

We can run reports in the product; the reports are not easy to run, but if we need to have reports,...

Jul 2022
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Manager

Functionality and Upgrades

We primarily use the product for the safety of our team. There are multiple times a day where a...

Jul 2022
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Director

Relationship

The team and the leadership at Midmark are great to work with, and we have had great conversations...

Jun 2022
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Director

Relationship

Midmark’s leadership does great follow-through with requests that we make.

Jun 2022
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Director

Implementation and Training

We did experience a disconnect between sales and the implementation with Midmark. When the...

Jun 2022
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Director

ROI / Cost (care and feeding)

The level of technology and how Midmark had the software designed did not necessarily allow for our...

Jun 2022
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Director

ROI / Cost (care and feeding)

As a tracking and management product, Midmark's system has been of great value to our organization....

Jun 2022
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Director

ROI / Cost (care and feeding)

We have seen great advantages of asset tracking and management with Midmark’s product. The staff...

Jun 2022
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Manager

Future Outlook

We are looking at other solutions on the market. We may find that Midmark's system is still what we...

Jun 2022
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Manager

Functionality and Upgrades

Midmark's system definitely has its faults. We have had to remove it from our workflows in certain...

Jun 2022
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Manager

Lessons Learned

Midmark has developed new hardware, so it is clear that they are accommodating their customer's...

Jun 2022
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Manager

Functionality and Upgrades

The solution's reporting options are pretty robust, and we used one of its reports pretty heavily...

Jun 2022
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CIO

ROI / Cost (care and feeding)

We struggled with the adoption of the system early on because there was a stigma that the system was...

Jun 2022
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CIO

Relationship

Whenever we contacted the vendor for support, it was difficult to get ahold of someone, and things...

Jun 2022
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CIO

Service and Support

For types of tracking other than tracking patient flow or equipment location, there are better...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

The application is dated. The framework seems to be from the 1990s or early 2000s. Midmark is...

Jun 2022
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Nurse

ROI / Cost (care and feeding)

In the last year, we haven’t had any events concerning Midmark. We had some challenges with the...

May 2022
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Nurse

Implementation and Training

I am less satisfied than I was last year because of the ongoing training that we had this year....

May 2022
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Nurse

Functionality and Upgrades

There is still room for improvement because the software application is somewhat limited. The...

May 2022
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Nurse

Service and Support

If there are issues, I contact our help desk. Our issues then get sent to an admin resource for the...

May 2022
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Analyst/Coordinator

Relationship

There are some new products out there, and we haven't gotten a lot of information about them from...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

Every once in a while, we have some things that work weirdly or things won't register in the system,...

May 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Most of the issues that I have dealt with have been related to hardware. Anytime we have called or...

May 2022
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Analyst/Coordinator

Relationship

The vendor doesn't reach out too much. I am usually the one contacting them. When I call with a...

May 2022
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Analyst/Coordinator

Implementation and Training

I would not buy this product again as a standalone system. We have to have it, but we have made a...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

We are pretty satisfied with the system at the hospital level. When the product works in the...

Mar 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

We have a support contract with the vendor, so they don’t charge for every little thing. We pay...

Mar 2022
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Analyst/Coordinator

Interfacing and Integration

We have recently had some significant issues around the integration of the system. The product isn’t...

Mar 2022
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Analyst/Coordinator

Relationship

It has been like pulling teeth with the vendor when we have brought up upgrading or making sure we...

Mar 2022
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Analyst/Coordinator

Interfacing and Integration

I love the integration aspect with Midmark's system. Midmark does integration very well. Working...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

When Midmark does implementations or changes, those changes aren't strong enough for us to easily...

Mar 2022
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Analyst/Coordinator

Service and Support

Contacting Midmark's support is a pain. Contacting the support is a lengthy process, and it is not...

Mar 2022
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