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Midmark RTLS (Hardware & Software)
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Director

Product

At one of our specialized locations, we tag patients and staff. Every patient that comes in is given...

May 2023
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Director

Product

Midmark RTLS is highly dependent on the staff adoption of workflows. We have gone through some...

May 2023
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Director

Culture, Value

I don’t know whether Midmark has promised anything. They are very careful about promises. Midmark is...

May 2023
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Director

Operations

Midmark does a good job with their training. They have a training team that spends time educating...

May 2023
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Director

Loyalty, Product

We have an extensive RTLS infrastructure at our organization. From an inpatient perspective, Midmark...

May 2023
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Analyst/Coordinator

Product

The product is integrated with our calling system, and it works really well.

Apr 2023
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Analyst/Coordinator

Product

There are some advanced reporting features that are available for the system that we don't have...

Apr 2023
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Manager

Product

We would love to utilize more of the reporting functionality in Midmark RTLS. We have not been able...

Apr 2023
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Manager

Operations

Initially, there was some good training for Midmark RTLS, but we haven’t had ongoing or updated training....

Apr 2023
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Director

Loyalty

Midmark RTLS is installed at the main hospital, and we have a contract with Midmark. When we wanted...

Apr 2023
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Director

Operations

Midmark gave us good training, even though it took effort on our part to get that training.

Apr 2023
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Director

Product

The advantage and the selling point for the vendor is the integration we have with Midmark's system....

Apr 2023
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Analyst/Coordinator

Product

The integration with the bell system doesn't work very well. The system needs more accuracy, better...

Feb 2023
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Analyst/Coordinator

Operations

We never got the reporting that we needed out of the last implementation. That implementation didn't...

Feb 2023
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Manager

Relationship

Midmark is very easy to work with in terms of support. The support team is very responsive to both...

Dec 2022
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Manager

Relationship, Operations

Midmark has vastly improved their communications from a service organization perspective....

Dec 2022
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Manager

Relationship

We bring concerns, requests, or other things to our account representatives’ attention, and they...

Dec 2022
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Manager

Relationship, Value

If I were talking to a friend who was considering this solution, I would say they should definitely...

Dec 2022
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Manager

Loyalty, Relationship

Our satisfaction with Midmark is because of the support and communication from the vendor, but we...

Dec 2022
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Manager

Operations

The folks from Midmark that ran our last implementation were timely in responding to questions and...

Dec 2022
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Manager

Operations

The training we have received from Midmark has only been conducted during the go-live or with new implementations....

Dec 2022
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Manager

Relationship, Product

The Midmark teams do their best to craft the system to our organization’s needs, but the exact use...

Dec 2022
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Manager

Loyalty, Product

It would be nice if Midmark didn't rely on a Windows OS. With Windows, every time we patch...

Dec 2022
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Manager

Loyalty

If I were looking to start completely over with an RTLS system, I would definitely explore Midmark...

Dec 2022
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Manager

Loyalty

Midmark RTLS is part of our long-term plans. The latest module that has gained interest is the...

Dec 2022
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Manager

Culture, Relationship

We have a good working relationship with Midmark, so we can say what we are looking for, and either...

Dec 2022
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Manager

Value

Midmark avoids charging for every little thing with regard to support costs. Questions, concerns,...

Dec 2022
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Manager

Loyalty, Product

Midmark RTLS is a solution that is based on infrared light, and it does exactly what it should. We...

Dec 2022
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Manager

Operations

There is not necessarily a defined goal or path to move forward right now. We are supporting in...

Dec 2022
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Manager

Product

Midmark gives us useful software, and Midmark RTLS is a solution that works. The software is easy to...

Dec 2022
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Manager

Operations, Product

Where the software gets deployed must either be enrolled explicitly into the software or have a...

Dec 2022
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Manager

Loyalty

Midmark RTLS is pushing new location technology based on Bluetooth, and it previously used Wi-Fi...

Dec 2022
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Manager

Relationship

We are struggling with Midmark. They are really tight on staffing. They are being pretty responsive,...

Dec 2022
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Manager

Product

Midmark RTLS is pretty easy to use. The vendor has revised the software interface as a service...

Dec 2022
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Manager

Product

Other systems have much better integration than Midmark RTLS. The vendor has not indicated a desire...

Dec 2022
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Manager

Relationship

Midmark has notified us of certain issues and some obscure issues that could pose a security risk....

Dec 2022
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Manager

Product

Midmark RTLS is highly reliable. Even when we have server patches that occur in the early morning...

Dec 2022
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Analyst/Coordinator

Culture, Relationship

We have several different pathways of getting support from Midmark. We have a representative who is...

Dec 2022
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Analyst/Coordinator

Relationship

Midmark’s tier-one support team is lacking, but their escalation points are always on par. Midmark...

Dec 2022
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Analyst/Coordinator

Product

Midmark RTLS has a lot of modules, and we cannot really keep up with all the modules' versions. The...

Dec 2022
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Analyst/Coordinator

Product

At our organization, we have multidisciplinary clinics, and Midmark RTLS provides real-time tracking...

Dec 2022
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Analyst/Coordinator

Relationship

Since Midmark rebranded from Versus Technology, they have scaled up and provided our organization...

Dec 2022
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Analyst/Coordinator

Operations

The communication and the relationship we had with the implementation team from Midmark were...

Dec 2022
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Analyst/Coordinator

Operations

Midmark is really good with providing additional training when needed and following up with the...

Dec 2022
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Analyst/Coordinator

Product

The complexities of some of our workflows and what can be achieved with Midmark RTLS are lacking. We...

Dec 2022
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Analyst/Coordinator

Relationship

Midmark’s people have climbed the ranks since the vendor rebranded from Versus Technology, but we...

Dec 2022
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VP/Other Executive

Loyalty

Midmark has talked about making changes to their architecture, but I think that moving to an...

Nov 2022
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VP/Other Executive

Loyalty, Product

Midmark’s technology hasn't really changed in a long time. It is very stable, but it hasn't...

Nov 2022
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VP/Other Executive

Operations

We could use more training from Midmark and more specific training for the user roles. We end up...

Nov 2022
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(0)
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VP/Other Executive

Product

I have worked with physicians, but they don’t understand some of the product’s more subtle pieces....

Nov 2022
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(0)
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VP/Other Executive

Product

I tell people all the time that, compared to the other vendors on the market, Midmark is the best....

Nov 2022
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VP/Other Executive

Relationship

Midmark has a service person who stays connected. Midmark is trying to do their part by testing and...

Sep 2022
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VP/Other Executive

Product

I would like the system's integration with EMRs to be enhanced so that the system could cross over a...

Sep 2022
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VP/Other Executive

Operations, Product

I struggled with the upgrades to Midmark's system. I am not sure that that issue was necessarily...

Sep 2022
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VP/Other Executive

Relationship, Product

Midmark is responsive, and their product is easy to use. It is simple and straightforward. The...

Sep 2022
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VP/Other Executive

Relationship, Operations

Midmark will work with the end user to tailor the education to meet the needs of the individual.

Sep 2022
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VP/Other Executive

Product, Value

Providers should not run their clinics without the system. It is an efficient system that helps with...

Sep 2022
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