Midmark RTLS (Hardware & Software) Commentary
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Don Seamons
Research Director
KLAS Research Director - Don Seamons
 
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User Commentary

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Analyst/Coordinator

Relationship

Midmark is pretty attentive to details. The technician we have has been with the vendor for a while,...

Jan 2025
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Analyst/Coordinator

Relationship, Value

Midmark did a lot of extra work to try to sort out a workflow issue we had. Midmark jumped in and...

Jan 2025
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Analyst/Coordinator

Operations

Midmark doesn't have ongoing training. If there is an issue, the technician helps with it, or they...

Jan 2025
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Analyst/Coordinator

Loyalty

We haven't significantly upgraded the solution. We are doing upgrades for Midmark RTLS. We have had...

Jan 2025
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Analyst/Coordinator

Product

The Midmark RTLS system is fairly stable. I like the fact that it is linked into active directory...

Jan 2025
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Manager

Relationship

Folks still find Midmark RTLS to be new and intriguing. There are some folks who have heavily...

Jan 2025
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Manager

Product

With enhanced software, it is hard to say how the product will compare to other products in terms of...

Jan 2025
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Manager

Loyalty, Value

At this point, the solution is more there as a service that people can tap into. Since we have the...

Jan 2025
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Manager

Culture, Relationship

I am involved in calls with folks within our organization, and I have done other customer calls. I...

Jan 2025
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Manager

Relationship

I am extremely satisfied with the vendor's support. However, one recent issue that was reported is...

Jan 2025
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Manager

Relationship

We have developed a rapport with the vendor over the years, so we have relationships with their...

Jan 2025
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Manager

Operations

The vendor provides initial training, and we can come back and ask for additional training. I was...

Jan 2025
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Manager

Relationship, Operations

Midmark's knowledge of their products is good, but their knowledge of our environment isn't up to...

Jan 2025
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Manager

Product

I think a redesign of the badges would be great. The solution that the other member organizations...

Jan 2025
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Manager

Operations

I don't know whether Midmark offers ongoing training, and if they do, I am just not privy to that...

Jan 2025
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Manager

Relationship, Operations

We had an issue where the badges were assigned to the wrong staff members so we had to go and touch...

Jan 2025
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Director

Loyalty, Product

Support is one thing that Midmark is very good at, and the product is durable and reliable. Overall,...

Dec 2024
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Analyst/Coordinator

Culture, Operations

The only thing I didn't like was that the team who supported us during the implementation process...

Dec 2024
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Analyst/Coordinator

Operations

The vendor's technology doesn't really change much. It has been the same for a while. Explaining...

Dec 2024
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Analyst/Coordinator

Operations

When I implemented the solution at a new satellite location, it was the first time I had ever done...

Dec 2024
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Analyst/Coordinator

Relationship

We are not usually notified of any outages or errors. If there is ever downtime or a server error,...

Nov 2024
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Analyst/Coordinator

Relationship

One thing I like about Midmark is the involvement that they have with the companies where their...

Nov 2024
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Analyst/Coordinator

Relationship, Operations

I am a few years into learning Midmark RTLS, and it can be a little hard to understand sometimes....

Nov 2024
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Analyst/Coordinator

Loyalty, Value

Our long-term plan is to continue to upgrade and use Midmark RTLS. It is a great system to have. It...

Nov 2024
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Analyst/Coordinator

Value

If Midmark can do something on the back end and it isn't a big job, then they do it without charging...

Nov 2024
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Analyst/Coordinator

Operations

Midmark RTLS is a really good tool to have when it is used properly. The training we had when I...

Nov 2024
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Manager

Relationship

We had a version issue between Midmark RTLS and our responder software. Midmark did everything they...

Oct 2024
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Manager

Operations

I have not heard of anything new in Midmark RLTS. If it has new bells and whistles, I would like to...

Oct 2024
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Manager

Relationship

We are supposed to go through an intermediary, third-party vendor for support. However, Midmark has...

Oct 2024
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Manager

Operations

When I first started using the solution, I felt very lost. I did not know this system, and there...

Oct 2024
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Manager

Product, Value

It is hard to decide whether I would buy the product again because that would depend on what aspect...

Oct 2024
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Manager

Value

There are some change orders that Midmark actually gives us a quote for and charges us for, like...

Oct 2024
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Manager

Operations

There are certain components of the system. There is a reporting tool that Midmark has that is...

Oct 2024
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Manager

Loyalty

Midmark is moving to a Tableau sort of reporting tool that will have the flexibility to do more...

Oct 2024
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Manager

Relationship, Operations, Product

Using the vendor's Tableau-based tool has been easy, but it hasn't been easy lately in terms of ease...

Oct 2024
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Manager

Relationship, Product

The system includes hardware and software. For the hardware component, a separate vendor does all of...

Oct 2024
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Manager

Culture, Operations

For some things, the vendor keeps their promises. Initially, we were sold the idea of something, and...

Oct 2024
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Director

Loyalty

Whether I would choose to buy Midmark RTLS again depends on the day. Right now, I don't know whether...

Jul 2024
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Director

Product

The upgrades for Midmark RTLS are kind of mixed, but they do their job. Midmark RTLS works. It is...

Jul 2024
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Director

Product

We don't do a ton of integration with Midmark RTLS, so I don't know whether there are more options...

Jul 2024
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Director

Product

Our customers don't have much impact on Midmark RTLS' ease of use as long as they wear their badges...

Jul 2024
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Director

Relationship

Midmark's support is wishy-washy at times. Right now, we only have one support person, and they are...

Jul 2024
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Director

Product, Value

When Midmark RTLS is working and staff members wear their badges properly, they are able to cancel a...

Jul 2024
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Director

Loyalty, Value

Midmark RTLS is being expanded as we move to different areas. I would definitely recommend it. There...

Jul 2024
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Director

Relationship, Value

Midmark will get executives on call if we need them or if we are having issues. Midmark's support...

Jul 2024
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Director

Relationship

Midmark RTLS isn't very integrated with our EHR. Midmark could definitely be more proactive in...

Jun 2024
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Director

Relationship, Product

The technology with Midmark RTLS is still the same. Midmark has had a lot of turnover at their...

Jun 2024
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Manager

Relationship

Midmark has great customer service. The product works only as well as the staff who adheres to how...

May 2024
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Manager

Relationship

Midmark’s support people have always been excellent. Every time we reach out to them, they are on...

May 2024
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Manager

Product, Value

If Midmark RTLS is used correctly, it is very beneficial, but that is all dependent on the staff...

May 2024
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Manager

Relationship

Midmark tries to keep their promises. They definitely work with us to try to meet the goals that we...

May 2024
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Manager

Relationship

Sometimes I think Midmark undercharges us because we are a long-term customer.

May 2024
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Manager

Operations

Midmark depends on another company to install the hardware in our facilities, and that makes me less...

May 2024
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Manager

Product

We use Midmark RTLS for staff safety. Sometimes patients get upset, so a staff member can push a...

May 2024
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Manager

Product

We have challenges with patients walking out with badges, and we would like to see a change in the...

May 2024
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Manager

Culture, Relationship

I would tell someone considering Midmark RTLS to look at their organization and make sure they know...

May 2024
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Manager

Product, Value

Midmark RTLS has improved our throughput time because we have cut out some steps of our process due...

May 2024
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Manager

Value

When we went on Midmark RTLS, our cash collections went up astronomically due to co-pays, and the...

May 2024
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Manager

Loyalty, Operations

Midmark is utilizing multiple technologies for tracking. One technology is used for getting a more...

Mar 2024
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Manager

Relationship

We don't have many issues with the product, but when we do, those issues are usually resolved...

Mar 2024
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