Midmark RTLS (Hardware & Software) Commentary
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Subject Expert
Don Seamons
Research Director
Commentary Summary
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User Commentary
Loyalty, Relationship
Midmark RTLS is not a bad product, but our challenge is with the third-party vendor we are working...
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Product
The product is pretty easy to use and pretty responsive. Our challenge is with the way the users use...
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Product
There are some challenging places, like the OR. In the surgical services area, they remove a tag...
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Product
The asset tracking part of the product is not good. It definitely needs improvement. The RTLS...
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Relationship
Midmark is on top of stuff. I have direct contact information for a person from the vendor who lets...
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Relationship, Operations
For the most part, Midmark does keep promises except for in a reasonable time frame. We have had...
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Relationship, Operations
An area Midmark could improve is just letting us know there has been an upgrade to Midmark RTLS and...
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Loyalty
I think that the vendors I deal with on a regular basis are very professional and helpful, including...
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Product
Regarding the product’s functionality, I don't think there is anything that Midmark RTLS doesn't...
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Operations
As far as implementation and upgrade services go, Midmark has done a great job. Working with the...
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Value
Midmark does a good job without overcharging. If there are major system adjustments, we will...
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Loyalty, Relationship
Other vendors don't use IR. I met with Midmark at one point because I wanted to know what was coming...
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Product
Given what Midmark's technology is based on and knowing that the technology in Midmark RTLS is what...
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Loyalty, Product
Midmark is sticking to infrared (IR) and Bluetooth Low Energy. IR sensors are problematic because...
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Operations
Midmark RTLS is absolutely easy for end users to use. There is no ongoing training for Midmark RTLS,...
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Loyalty
It is unlikely that Midmark RTLS will be part of our long-term plans. It is more likely that we will...
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Product
The functionality in Midmark RTLS drops the system's rating for me. We haven't been able to...
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Relationship, Value
My experience with Midmark has been highly frustrating. We lose a lot of badges because we are a...
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Product, Value
Midmark RTLS definitely works. Our providers rely on it once they start seeing and rooming patients....
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Product
Theoretically, the system's reports help us with badge loss, but they are a little problematic. We...
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Relationship
In terms of performance and support, Midmark does a good job. For the most part, they deliver. We...
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Loyalty, Value
If someone were to ask me about Midmark RTLS, I would warn them against it. I wouldn't recommend it...
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Culture, Value
Midmark charges for things. We have a maintenance contract with them, but when we do upgrades, they...
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Loyalty, Value
Our leaders are done spending money to try to figure out a solution to the missing badge issue. We...
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Product
With Midmark RTLS, the nurse call piece works really well, and that is our primary use case....
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Loyalty
The area of opportunity for Midmark is in the hand-hygiene space and how we can leverage the tool...
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Relationship
I don't work directly with Midmark, and we don’t use Midmark’s support. I work with a third party,...
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Relationship
I don’t know what Midmark’s vision is. I get pretty good information on what is coming and what is...
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Operations
I don't really leverage Midmark much for training, so the training that we do have is fine. It is...
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Loyalty
Midmark RTLS is the most adaptable tool; it is more of a single solution that can do multiple...
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Culture, Product
We have the Midmark RTLS badges that have batteries in them, so unfortunately, we have to maintain...
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Value
As long as we pay for it, Midmark is glad to help us with interoperability.
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Operations
Midmark has a best-practice implementation procedure, but unfortunately, they didn't share that with...
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Relationship
The person we work with at Midmark is awesome. They fixed a lot of the issues that we were having....
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Product, Value
With Midmark RTLS, if we get a spreadsheet of 50 pieces, we have to input them one at a time unless...
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Value
Midmark RTLS meets my needs. The vendor is still working on the badge readers for the nurses, but...
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Product
Midmark RTLS' accuracy is a lot better with the infrared than it is with the Wi-Fi because it can...
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Relationship
Midmark's responsiveness is helpful, and the system is adaptable and expandable. I have worked with...
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Relationship, Product
We had some issues with the integration between Midmark RTLS and our EHR, but I am not convinced...
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Product, Value
The system's ease of use is one of its beauties. When we use Midmark RTLS, we gain efficiencies by...
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Culture
I would like Midmark to let us know about new products that we could add to our system. Every...
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Operations
For ongoing training, Midmark has a portfolio that users can go into, but I don't know that the...
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Loyalty, Value
The solution is not up to its full potential as of today. There is a staff duress feature that does...
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Product
The solution is an integral part of what we need to do to keep our patients and staff safe and...
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Relationship, Product
It takes a little time to get to know the solution for the end users, but it is not horrible. It is...
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Loyalty, Product
We use Midmark RTLS on our infusion pumps, and we have trackers on all of the various components in...
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Loyalty, Product
We have Midmark RTLS integrated with our nurse call system for documenting nurse and tech touches in...
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Relationship
Midmark has been very good. We touch base with them regularly, and they are very responsive and...
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Loyalty
Deploying Midmark RTLS' duress badges turned into more of an ask than anticipated. Unfortunately,...
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Product
Midmark is always building out different case scenarios, and their sensory network is pretty robust....
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Product
Some of the Midmark RTLS software could be arranged a little better in terms of radio dials or...
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Product
Midmark RTLS is on par with its competitors in bringing the system online. The system does a great...
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Operations
One challenge we have had is that we are trying to get extra use training for our technical team for...
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Product
The Midmark RTLS badges emit an infared (IR) code. There are IR sensors in the rooms, so as long as...
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Product, Value
Hospitals are constantly in a state of remodeling. As that happens, the maps for the map views of...
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Loyalty
We have Midmark RTLS installed at several facilities right now, and we are increasing our use of it....
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Value
When we use and manage Midmark RTLS well, it works incredibly well. The system's initial cost is...
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Relationship
Midmark is responsive. We can put in tickets through emails or call things in directly, and the...
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Relationship
For the most part, Midmark has kept all of their promises. There were a couple of things that we did...
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Loyalty, Product, Value
I think Midmark RTLS' ability to meet our needs today is more limited by our capability and not...
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Value
My personal satisfaction with Midmark RTLS is high right now, but I can't speak for everyone. That...
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Value
Customer buy-in has been our biggest struggle with Midmark RTLS. Some nurses don't want to wear the...
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Relationship
We have a lot of ongoing projects, and in sites where we have already deployed the system and have...
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Operations
We didn't take full advantage of some of Midmark's implementation services due to the way the system...
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Loyalty
I am extremely likely to recommend Midmark RTLS to a peer or friend, but I always set the...
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Operations, Product
Midmark RTLS' ease of use is hard to gauge. When people actively engage in its use, its ease of use...
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Loyalty, Product
We are doing a lot of nursing integration projects. One of the components for those projects is call...
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Loyalty, Value
If we were to go back, I don't know that we would spend all the money and capital that we spent to...
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Product
Midmark RTLS’ data set doesn't integrate with our EMR. The appointments don't tie up with what is in...
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Product, Value
The reporting package that Midmark RTLS came with and that Midmark implemented was old and dated....
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Operations
We did a ton of implementations on third-party apps, so we would work with vendors like Midmark all...
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Value
We spend tons of time and money tracking down badges for Midmark RTLS. Patients walk out of the...
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Loyalty, Product
Our physicians don't like wearing the badges. Some of the features that are technically available in...
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Value
Midmark adds on stuff, like if we add in new facilities that need to be built, and that seems a bit...
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Product
We primarily use Midmark RTLS for tracking patients, looking at wait times, and identifying where...
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Product, Value
We probably get the biggest value from Midmark RTLS right now within a certain center. We have a...
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Operations
Midmark kept project implementation timelines.
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Value
A web version of the software application to create access to more workstations would make me feel...
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Product
The software doesn’t have the functionality to integrate with single sign-on. The initial badge...
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Relationship
The service is very good, and Midmark's personnel who help implement and support the system are very...
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Relationship
Midmark has been proactive in switching over from their cloud-based application, which they are...
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Relationship
The vendor is very easy to work with. They have a positive attitude and work to make their customers...
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Loyalty
We have been using a cloud-based system, and we are switching to an original system as the...
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Relationship
Midmark is pretty attentive to details. The technician we have has been with the vendor for a while,...
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Relationship, Value
Midmark did a lot of extra work to try to sort out a workflow issue we had. Midmark jumped in and...
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Operations
Midmark doesn't have ongoing training. If there is an issue, the technician helps with it, or they...
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Loyalty
We haven't significantly upgraded the solution. We are doing upgrades for Midmark RTLS. We have had...
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Product
The Midmark RTLS system is fairly stable. I like the fact that it is linked into active directory...
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Relationship
Folks still find Midmark RTLS to be new and intriguing. There are some folks who have heavily...
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Product
With enhanced software, it is hard to say how the product will compare to other products in terms of...
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Loyalty, Value
At this point, the solution is more there as a service that people can tap into. Since we have the...
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Culture, Relationship
I am involved in calls with folks within our organization, and I have done other customer calls. I...
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Relationship
I am extremely satisfied with the vendor's support. However, one recent issue that was reported is...
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Relationship
We have developed a rapport with the vendor over the years, so we have relationships with their...
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Operations
The vendor provides initial training, and we can come back and ask for additional training. I was...
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Relationship, Operations
Midmark's knowledge of their products is good, but their knowledge of our environment isn't up to...
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Product
I think a redesign of the badges would be great. The solution that the other member organizations...
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Operations
I don't know whether Midmark offers ongoing training, and if they do, I am just not privy to that...
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Relationship, Operations
We had an issue where the badges were assigned to the wrong staff members so we had to go and touch...
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Loyalty, Product
Support is one thing that Midmark is very good at, and the product is durable and reliable. Overall,...
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Culture, Operations
The only thing I didn't like was that the team who supported us during the implementation process...
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Operations
The vendor's technology doesn't really change much. It has been the same for a while. Explaining...
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Operations
When I implemented the solution at a new satellite location, it was the first time I had ever done...
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Relationship
We are not usually notified of any outages or errors. If there is ever downtime or a server error,...
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Relationship
One thing I like about Midmark is the involvement that they have with the companies where their...
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Relationship, Operations
I am a few years into learning Midmark RTLS, and it can be a little hard to understand sometimes....
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Loyalty, Value
Our long-term plan is to continue to upgrade and use Midmark RTLS. It is a great system to have. It...
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Value
If Midmark can do something on the back end and it isn't a big job, then they do it without charging...
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Operations
Midmark RTLS is a really good tool to have when it is used properly. The training we had when I...
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Relationship
We had a version issue between Midmark RTLS and our responder software. Midmark did everything they...
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Operations
I have not heard of anything new in Midmark RLTS. If it has new bells and whistles, I would like to...
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Relationship
We are supposed to go through an intermediary, third-party vendor for support. However, Midmark has...
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Operations
When I first started using the solution, I felt very lost. I did not know this system, and there...
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Product, Value
It is hard to decide whether I would buy the product again because that would depend on what aspect...
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Value
There are some change orders that Midmark actually gives us a quote for and charges us for, like...
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Operations
There are certain components of the system. There is a reporting tool that Midmark has that is...
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Loyalty
Midmark is moving to a Tableau sort of reporting tool that will have the flexibility to do more...
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Relationship, Operations, Product
Using the vendor's Tableau-based tool has been easy, but it hasn't been easy lately in terms of ease...
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Relationship, Product
The system includes hardware and software. For the hardware component, a separate vendor does all of...
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Culture, Operations
For some things, the vendor keeps their promises. Initially, we were sold the idea of something, and...
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Loyalty
Whether I would choose to buy Midmark RTLS again depends on the day. Right now, I don't know whether...
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Product
The upgrades for Midmark RTLS are kind of mixed, but they do their job. Midmark RTLS works. It is...
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Product
We don't do a ton of integration with Midmark RTLS, so I don't know whether there are more options...
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Product
Our customers don't have much impact on Midmark RTLS' ease of use as long as they wear their badges...
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Relationship
Midmark's support is wishy-washy at times. Right now, we only have one support person, and they are...
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Product, Value
When Midmark RTLS is working and staff members wear their badges properly, they are able to cancel a...
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Loyalty, Value
Midmark RTLS is being expanded as we move to different areas. I would definitely recommend it. There...
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Relationship, Value
Midmark will get executives on call if we need them or if we are having issues. Midmark's support...
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Relationship
Midmark RTLS isn't very integrated with our EHR. Midmark could definitely be more proactive in...
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Relationship, Product
The technology with Midmark RTLS is still the same. Midmark has had a lot of turnover at their...
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Relationship
Midmark has great customer service. The product works only as well as the staff who adheres to how...
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