Midmark RTLS (Hardware & Software)
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Niel Oscarson
Customer Insights Director
KLAS Customer Insights Director - Niel Oscarson
 
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User Commentary

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Analyst/Coordinator

There are some new products out there, and we haven't gotten a lot of information about them from...

May 2022
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Analyst/Coordinator

Every once in a while, we have some things that work weirdly or things won't register in the system,...

May 2022
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Analyst/Coordinator

Most of the issues that I have dealt with have been related to hardware. Anytime we have called or...

May 2022
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Analyst/Coordinator

The vendor doesn't reach out too much. I am usually the one contacting them. When I call with a...

May 2022
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Analyst/Coordinator

I would not buy this product again as a standalone system. We have to have it, but we have made a...

Mar 2022
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Analyst/Coordinator

We are pretty satisfied with the system at the hospital level. When the product works in the...

Mar 2022
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Analyst/Coordinator

We have a support contract with the vendor, so they don’t charge for every little thing. We pay...

Mar 2022
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Analyst/Coordinator

We have recently had some significant issues around the integration of the system. The product isn’t...

Mar 2022
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Analyst/Coordinator

It has been like pulling teeth with the vendor when we have brought up upgrading or making sure we...

Mar 2022
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Analyst/Coordinator

I love the integration aspect with Midmark's system. Midmark does integration very well. Working...

Mar 2022
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Analyst/Coordinator

When Midmark does implementations or changes, those changes aren't strong enough for us to easily...

Mar 2022
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Analyst/Coordinator

Contacting Midmark's support is a pain. Contacting the support is a lengthy process, and it is not...

Mar 2022
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CIO

Midmark RTLS is working well enough, and it is so integrated with what we are doing that we aren't...

Nov 2021
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CIO

Midmark made some big promises with the product, and it didn't do what they advertised it could do.

Nov 2021
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CIO

Everything is included with the base software, and there aren't a ton of add-ons. With that being...

Nov 2021
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VP/Other Executive

One important feature that the vendor provides is for contract tracing. When it comes to report...

Oct 2021
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VP/Other Executive

I have been partnering with the vendor to build reports. The vendor is trying to be progressive, and...

Oct 2021
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Director

Midmark keeps all their promises. They are a fair, straightforward company. There are no surprises,...

Sep 2021
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Director

When we need to, we can get the attention of Midmark's executives, but it does take some effort to...

Sep 2021
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Director

One area where Midmark can do better is in thinking through where technology is going and providing...

Sep 2021
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Director

There is room for Midmark RTLS to do more and to integrate better with other applications. It is...

Sep 2021
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Director

There have been a few issues with upgrades over the years where Midmark has introduced bugs....

Sep 2021
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Director

Midmark has really strong project management support. We have expanded use of the system over the...

Sep 2021
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Director

Midmark RTLS works. The vendor is really straightforward about what their product is supposed to do....

Sep 2021
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Director

There is administrative overhead with Midmark RTLS. The badges take a lot of time and effort to...

Sep 2021
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Manager

I rarely have to train anyone on the system. I just train for a few short minutes to show how to log...

Sep 2021
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Manager

The vendor's support has been quite good this year, partly because the support people are dedicated....

Sep 2021
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Manager

The vendor's technical support is near to us, and that is advantageous because Midmark can...

Sep 2021
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Manager

We have upgraded a few things in the system, and that has been effective. We are still looking to...

Sep 2021
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Manager

Midmark RTLS is great and meets our expectations. However, in terms of meeting all of our needs, we...

Aug 2021
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Manager

Midmark RTLS works the way that it is intended to work. Its software has been good.

Aug 2021
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Manager

When we have contacted Midmark in the past, they have been very helpful. Their executives have been...

Aug 2021
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Manager

When we first installed Midmark RTLS, we had a unit where the badges weren't working. A team member...

Aug 2021
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Manager

The system's badges tie to our nurse call system. They are kind of a combination, but once users get...

Aug 2021
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Manager

We have the solution's software, and we received education for it once. We mostly use the software...

Aug 2021
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Manager

The solution has really helped with our team member's safety.

Aug 2021
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Manager

We struggle to get the batteries for Midmark RTLS changed on time. That is always a problem. We...

Jul 2021
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Manager

At one point, we used a specific piece of Midmark's system, but we decided to move away from that...

Jul 2021
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Manager

The only thing I would push for with Midmark is a disposable patient tag, but everything else seems...

Jul 2021
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Manager

Once we learned how to add assets to Midmark RTLS, the system is really simple. We have a new...

Jul 2021
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Manager

When we have had issues in the past, the service team came in the next day or the same day and got...

Jul 2021
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Analyst/Coordinator

We use the solution for both patient and staff tracking. The patient tracking has been difficult for...

Jun 2021
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Analyst/Coordinator

For staff tracking, the solution has been very successful. Essentially, whenever we have a new hire,...

Jun 2021
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Analyst/Coordinator

The hardware could be a little better. We end up having to replace badges and batteries fairly...

Jun 2021
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Analyst/Coordinator

Our communication with Midmark is very limited. There are very few times when we are actually...

Jun 2021
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