Midmark RTLS (Hardware & Software) Commentary
Filtered view: All
Subject Expert
Don Seamons
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Loyalty, Product
Support is one thing that Midmark is very good at, and the product is durable and reliable. Overall,...
Login or Create an Account to see details.
Culture, Operations
The only thing I didn't like was that the team who supported us during the implementation process...
Login or Create an Account to see details.
Operations
The vendor's technology doesn't really change much. It has been the same for a while. Explaining...
Login or Create an Account to see details.
Operations
When I implemented the solution at a new satellite location, it was the first time I had ever done...
Login or Create an Account to see details.
Relationship
We are not usually notified of any outages or errors. If there is ever downtime or a server error,...
Login or Create an Account to see details.
Relationship
One thing I like about Midmark is the involvement that they have with the companies where their...
Login or Create an Account to see details.
Relationship, Operations
I am a few years into learning Midmark RTLS, and it can be a little hard to understand sometimes....
Login or Create an Account to see details.
Loyalty, Value
Our long-term plan is to continue to upgrade and use Midmark RTLS. It is a great system to have. It...
Login or Create an Account to see details.
Value
If Midmark can do something on the back end and it isn't a big job, then they do it without charging...
Login or Create an Account to see details.
Operations
Midmark RTLS is a really good tool to have when it is used properly. The training we had when I...
Login or Create an Account to see details.
Relationship
We had a version issue between Midmark RTLS and our responder software. Midmark did everything they...
Login or Create an Account to see details.
Operations
I have not heard of anything new in Midmark RLTS. If it has new bells and whistles, I would like to...
Login or Create an Account to see details.
Relationship
We are supposed to go through an intermediary, third-party vendor for support. However, Midmark has...
Login or Create an Account to see details.
Operations
When I first started using the solution, I felt very lost. I did not know this system, and there...
Login or Create an Account to see details.
Product, Value
It is hard to decide whether I would buy the product again because that would depend on what aspect...
Login or Create an Account to see details.
Value
There are some change orders that Midmark actually gives us a quote for and charges us for, like...
Login or Create an Account to see details.
Operations
There are certain components of the system. There is a reporting tool that Midmark has that is...
Login or Create an Account to see details.
Loyalty
Midmark is moving to a Tableau sort of reporting tool that will have the flexibility to do more...
Login or Create an Account to see details.
Relationship, Operations, Product
Using the vendor's Tableau-based tool has been easy, but it hasn't been easy lately in terms of ease...
Login or Create an Account to see details.
Relationship, Product
The system includes hardware and software. For the hardware component, a separate vendor does all of...
Login or Create an Account to see details.
Culture, Operations
For some things, the vendor keeps their promises. Initially, we were sold the idea of something, and...
Login or Create an Account to see details.
Loyalty
Whether I would choose to buy Midmark RTLS again depends on the day. Right now, I don't know whether...
Login or Create an Account to see details.
Product
The upgrades for Midmark RTLS are kind of mixed, but they do their job. Midmark RTLS works. It is...
Login or Create an Account to see details.
Product
We don't do a ton of integration with Midmark RTLS, so I don't know whether there are more options...
Login or Create an Account to see details.
Product
Our customers don't have much impact on Midmark RTLS' ease of use as long as they wear their badges...
Login or Create an Account to see details.
Relationship
Midmark's support is wishy-washy at times. Right now, we only have one support person, and they are...
Login or Create an Account to see details.
Product, Value
When Midmark RTLS is working and staff members wear their badges properly, they are able to cancel a...
Login or Create an Account to see details.
Loyalty, Value
Midmark RTLS is being expanded as we move to different areas. I would definitely recommend it. There...
Login or Create an Account to see details.
Relationship, Value
Midmark will get executives on call if we need them or if we are having issues. Midmark's support...
Login or Create an Account to see details.
Relationship
Midmark RTLS isn't very integrated with our EHR. Midmark could definitely be more proactive in...
Login or Create an Account to see details.
Relationship, Product
The technology with Midmark RTLS is still the same. Midmark has had a lot of turnover at their...
Login or Create an Account to see details.
Relationship
Midmark has great customer service. The product works only as well as the staff who adheres to how...
Login or Create an Account to see details.
Relationship
Midmark’s support people have always been excellent. Every time we reach out to them, they are on...
Login or Create an Account to see details.
Product, Value
If Midmark RTLS is used correctly, it is very beneficial, but that is all dependent on the staff...
Login or Create an Account to see details.
Relationship
Midmark tries to keep their promises. They definitely work with us to try to meet the goals that we...
Login or Create an Account to see details.
Relationship
Sometimes I think Midmark undercharges us because we are a long-term customer.
Login or Create an Account to see details.
Operations
Midmark depends on another company to install the hardware in our facilities, and that makes me less...
Login or Create an Account to see details.
Product
We use Midmark RTLS for staff safety. Sometimes patients get upset, so a staff member can push a...
Login or Create an Account to see details.
Product
We have challenges with patients walking out with badges, and we would like to see a change in the...
Login or Create an Account to see details.
Culture, Relationship
I would tell someone considering Midmark RTLS to look at their organization and make sure they know...
Login or Create an Account to see details.
Product, Value
Midmark RTLS has improved our throughput time because we have cut out some steps of our process due...
Login or Create an Account to see details.
Value
When we went on Midmark RTLS, our cash collections went up astronomically due to co-pays, and the...
Login or Create an Account to see details.
Loyalty, Operations
Midmark is utilizing multiple technologies for tracking. One technology is used for getting a more...
Login or Create an Account to see details.
Relationship
We don't have many issues with the product, but when we do, those issues are usually resolved...
Login or Create an Account to see details.
Relationship, Product
I'm not sure whether the issue is from Midmark or our IT servers, but we are struggling with some...
Login or Create an Account to see details.
Relationship
Midmark has the opportunity to be more proactive. I don't interact with their executive team. I did...
Login or Create an Account to see details.
Relationship
Midmark delivers. The team is very responsive when I have issues. I have a hard time keeping up with...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Midmark is trying to innovate, push things to the cloud, and head in the right direction. However,...
Login or Create an Account to see details.
Relationship
Working with the tier-one support team has always been a struggle. We have always had a struggle...
Login or Create an Account to see details.
Relationship, Product
Midmark does really well in terms of asset tracking and patient tracking, and the patient flow has...
Login or Create an Account to see details.
Value
Midmark’s analytics platform provides us with data, but it is pretty basic and rudimentary for our...
Login or Create an Account to see details.
Culture
We were sold an analytics platform, but the analytics piece was not up to par with what we expected...
Login or Create an Account to see details.
Relationship
Midmark’s project managers are always respectful. We work well with the implementers who come...
Login or Create an Account to see details.
Loyalty, Relationship
Our experience with the vendor has been a growing experience in terms of seeing that there were a...
Login or Create an Account to see details.
Operations
We have never had a real issue working with the implementation team to get things done as per the...
Login or Create an Account to see details.
Product
The thing with Midmark is that their application stack has a lot of small modules, so we are...
Login or Create an Account to see details.
​
Featured Report
Preferences