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Midmark RTLS (Hardware & Software) Comments
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Subject Expert
Commentary Summary
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User Commentary
Analyst/Coordinator
There have been problems with communication and handoffs, but in general, I get what I need through...
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Analyst/Coordinator
I give Midmark high marks for their documentation. I went to their training classes and can install,...
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Analyst/Coordinator
We had a little issue with the rule set and are doing some custom things to tweak it, but we...
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Analyst/Coordinator
Our providers take the product out of the badge cabinet and attach it to their lapel or wherever...
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Analyst/Coordinator
There has not been proactive communication about new technology because we don’t deal directly with...
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Analyst/Coordinator
The product does what the vendor promised it would. We can measure performance with a system for...
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Analyst/Coordinator
I think the organization is generally satisfied with the value of the product and the money it makes...
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Analyst/Coordinator
I would recommend the Midmark solution to a peer if it lines up with what they want to do. If I am...
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Nurse
It has been a while since our initial training, but we were quite satisfied. We recently did some...
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Nurse
One of the things at the top of my wish list is a web-based version of the software. One of the...
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Nurse
There is room for improvement around the usability of the software. Navigating the system is...
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Nurse
I haven't heard that there are any issues when we reach out to Midmark for support. I have not...
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Nurse
The ability to use the product for what we were using it for was a huge benefit for us in our...
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Analyst/Coordinator
There has been no real change to Midmark RTLS since we implemented it, so we haven't seen new...
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Analyst/Coordinator
I have never seen Midmark's service be proactive for our servers or infrastructure. We have never...
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Analyst/Coordinator
I would let a friend know that we use Midmark RTLS, but I would also let that person review other...
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Manager
The system is integrated with our nurse call software. Looking back, the system has always run, but...
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Manager
When a nurse goes into a patient room, the system turns on a little light, and the nurse call system...
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Manager
The only problem I have ever known of occurring in the system happened years ago. We had an issue...
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Manager
We have a virtual server with the software on it, and it ties into our nurse call system. Everything...
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Manager
I would consider buying the solution again. I would look at my options and the costs of course. If I...
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Manager
The vendor doesn’t charge for every little thing. They have been good in terms of price. Since we...
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Manager
We primarily use the system to integrate with other systems. Midmark's system worked with our old...
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Manager
The system is very easy to use. Our end users have to wear the badges, and the system does...
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Manager
The reason why some of my ratings are a little lower is that the vendor didn’t ever really reach out...
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Manager
The product is decent, but if the badges were waterproof, the system would be even better. The...
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Manager
We haven't had any training recently, but in the past, we have had training, and it has been very...
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Manager
A while back, we were trying to use Midmark RTLS to integrate with some other systems that we have...
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Manager
Midmark has helped us use our staffing and equipment to become more efficient. From a workflow...
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Analyst/Coordinator
We have a really good relationship with Midmark. I like that we can track anyone and anything in...
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Analyst/Coordinator
In order to run reports, we have to buy something new from Midmark to get what we need. The reports...
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Analyst/Coordinator
Unfortunately, there really haven't been any sort of changes, updates, or enhancements with Midmark...
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Analyst/Coordinator
Trying to set up some contact tracing has been difficult. We tried to leverage the product for...
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Analyst/Coordinator
I really struggle with the design of the badges. They are big, bulky, and cumbersome, and they...
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Manager
Midmark has had no major updates in several years. They just appear to be very stagnant in their...
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Manager
If something isn’t working, Midmark is very responsive in helping to restore it, but they don’t...
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Analyst/Coordinator
We don't always get straight answers from Midmark. A lot of times, we have to dig around and figure...
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Analyst/Coordinator
There has been no ongoing training. There was an initial training, and then there wasn’t really any...
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Analyst/Coordinator
Midmark doesn't keep all their promises because we still have reporting issues. We can't get the...
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Analyst/Coordinator
Midmark doesn’t check in with us. They don’t do anything. There was an issue, and it wasn't being...
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Analyst/Coordinator
Our staff members don't think the solution provides much value, and we haven't seen an ROI. We were...
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Analyst/Coordinator
We had to modify our workflows to make things work, and right then and there, we knew the system...
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VP/Other Executive
We could never have a process improvement team large enough to get us the same amount of data as...
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VP/Other Executive
Our relationship with Midmark is awesome. The vendor is responsive and has always met my needs. I...
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VP/Other Executive
Midmark RTLS hasn't failed. The product is working and does exactly what we want. It has advanced analytics....
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Manager
I suggest putting in as many of the sensors as possible. If we went back and did it again, we would...
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Manager
I would like to see us implement security entrances in and out of certain areas where we have to use...
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Manager
Midmark RTLS works well. The only downside we have is that we don't have a good way to know when the...
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Manager
I always get quality technical support from Midmark. Normally, my calls are always answered, but...
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Manager
Midmark has been in business for a long time, and every time I use the system, it works. We had only...
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Manager
When we first implemented Midmark's system, we knew we would have issues because of the size of our...
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Manager
The implementation process is a little difficult because we never really worked with Midmark. Things...
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Manager
One of the improvements we have seen since using Midmark's solution is the awareness from the staff;...
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Manager
I have one employee who takes care of all the badges. That responsibility is almost a part-time job....
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Manager
Midmark’s product is very good. The product seems to do a lot more than we know about, like hand...
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Manager
For what we use the badges for, they are excellent. The panic button is especially excellent. It...
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Manager
Midmark's system goes hand in hand with our nurse call system, and we have had many issues. I have...
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Manager
We have had nurses call for the showers and then found out that wasn’t working. We have tried to...
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Manager
I would buy Midmark's product again, but there could be a lot of things it can do that we don’t know...
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Manager
We don’t really work with the Midmark executives often. But when we were having major issues and...
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Manager
We could use education on reporting for sure. That would be huge. In the very beginning, we did have...
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Director
The tool provides us with a lot of really great data for locating people and some devices that are...
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Director
The infrared technology is expensive, given the infrastructure that is required to do it. But once...
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Director
I would like to see how to augment RTLS data with other data sources like cell phone location data....
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Director
The vendor is very responsive. We have a really good working relationship with them. It can be...
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Director
What we are missing with the vendor's integration piece is around the enterprise architecture. We...
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Analyst/Coordinator
Whenever we have issues, we put in a ticket. The vendor is doing very well with support. They have...
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Analyst/Coordinator
One of the things I would like to see improved is version control. We have older versions of things,...
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