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Midmark RTLS (Hardware & Software) Comments
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Subject Expert
Commentary Summary
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User Commentary
Manager
Functionality and Upgrades
Midmark has had no major updates in several years. They just appear to be very stagnant in their...
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Manager
Service and Support
If something isn’t working, Midmark is very responsive in helping to restore it, but they don’t...
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Analyst/Coordinator
Service and Support
We don't always get straight answers from Midmark. A lot of times, we have to dig around and figure...
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Analyst/Coordinator
Implementation and Training
There has been no ongoing training. There was an initial training, and then there wasn’t really any...
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Analyst/Coordinator
Functionality and Upgrades
Midmark doesn't keep all their promises because we still have reporting issues. We can't get the...
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Analyst/Coordinator
Relationship
Midmark doesn’t check in with us. They don’t do anything. There was an issue, and it wasn't being...
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Analyst/Coordinator
ROI / Cost (care and feeding)
Our staff members don't think the solution provides much value, and we haven't seen an ROI. We were...
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Analyst/Coordinator
Functionality and Upgrades
We had to modify our workflows to make things work, and right then and there, we knew the system...
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VP/Other Executive
ROI / Cost (care and feeding)
We could never have a process improvement team large enough to get us the same amount of data as...
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VP/Other Executive
Relationship
Our relationship with Midmark is awesome. The vendor is responsive and has always met my needs. I...
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VP/Other Executive
Technology
Midmark RTLS hasn't failed. The product is working and does exactly what we want. It has advanced analytics....
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Manager
Other Observations & Comments
I suggest putting in as many of the sensors as possible. If we went back and did it again, we would...
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Manager
Other Observations & Comments
I would like to see us implement security entrances in and out of certain areas where we have to use...
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Manager
Functionality and Upgrades
Midmark RTLS works well. The only downside we have is that we don't have a good way to know when the...
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Manager
Service and Support
I always get quality technical support from Midmark. Normally, my calls are always answered, but...
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Manager
Functionality and Upgrades
Midmark has been in business for a long time, and every time I use the system, it works. We had only...
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Manager
Functionality and Upgrades
When we first implemented Midmark's system, we knew we would have issues because of the size of our...
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Manager
Implementation and Training
The implementation process is a little difficult because we never really worked with Midmark. Things...
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Manager
Functionality and Upgrades
One of the improvements we have seen since using Midmark's solution is the awareness from the staff;...
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Manager
Other Observations & Comments
I have one employee who takes care of all the badges. That responsibility is almost a part-time job....
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Manager
Functionality and Upgrades
Midmark’s product is very good. The product seems to do a lot more than we know about, like hand...
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Manager
Functionality and Upgrades
For what we use the badges for, they are excellent. The panic button is especially excellent. It...
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Manager
Functionality and Upgrades
Midmark's system goes hand in hand with our nurse call system, and we have had many issues. I have...
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Manager
Functionality and Upgrades
We have had nurses call for the showers and then found out that wasn’t working. We have tried to...
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Manager
ROI / Cost (care and feeding)
I would buy Midmark's product again, but there could be a lot of things it can do that we don’t know...
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Manager
Relationship
We don’t really work with the Midmark executives often. But when we were having major issues and...
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Manager
Implementation and Training
We could use education on reporting for sure. That would be huge. In the very beginning, we did have...
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Director
Functionality and Upgrades
The tool provides us with a lot of really great data for locating people and some devices that are...
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Director
Technology
The infrared technology is expensive, given the infrastructure that is required to do it. But once...
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Director
Other Observations & Comments
I would like to see how to augment RTLS data with other data sources like cell phone location data....
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Director
Relationship
The vendor is very responsive. We have a really good working relationship with them. It can be...
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Director
Interfacing and Integration
What we are missing with the vendor's integration piece is around the enterprise architecture. We...
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Analyst/Coordinator
Service and Support
Whenever we have issues, we put in a ticket. The vendor is doing very well with support. They have...
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Analyst/Coordinator
Functionality and Upgrades
One of the things I would like to see improved is version control. We have older versions of things,...
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Analyst/Coordinator
Functionality and Upgrades
We use Versus for physical code-yellow buttons that our nurses wear. Versus is Midmark now. We have...
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Manager
Other Observations & Comments
I would say that having a system for real-time location information is part of our long term vision....
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Manager
Sales and Contracting
Midmark does not keep their promises 100% of the time. Our experience with Midmark is that the sales...
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Manager
ROI / Cost (care and feeding)
We have felt nickel-and-dimed by Midmark in the past. But because of all the issues we have had, the...
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Manager
Other Observations & Comments
Once we got past a few things regarding the scope of work, we had a really successful workflow...
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Manager
Implementation and Training
I worked really closely with the training team from Midmark. In the past, Midmark had really...
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Manager
Other Observations & Comments
In terms of working as promoted, I would give the product a fairly high rating because of the...
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Manager
Technology
The system does really wonderful things in real time. But the way that it is presented is not super...
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Manager
Functionality and Upgrades
Midmark has upgrades and things, but we usually don’t find out about them until something goes...
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Manager
Service and Support
The score for the support we are getting right now is very high. We have a lot of the leaders...
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Manager
Functionality and Upgrades
We recognize that we are a complex facility and have a lot of complicated workflows, but the system...
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Manager
Other Observations & Comments
The system offers a lot, but a lot of people have had to work to make sure that the system is really...
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Manager
Lessons Learned
The system has been a real win for a lot of our team members. We have a lot of people who didn’t...
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Manager
Relationship
Our experience has been that the vendor is reactive. We will bring up an issue, and they will tell...
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Manager
Relationship
The vendor executives have always attended the user forums that I have been at. Some of their...
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Manager
Functionality and Upgrades
The real-time tools have really helped us with some efficiencies in clinics. There is no more...
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Manager
Functionality and Upgrades
We had some issues earlier in the year that weren't necessarily Midmark's fault, but Midmark did an...
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Manager
Other Observations & Comments
We haven't really utilized all of the RTLS to its full potential. I think that the problem was less...
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Manager
Functionality and Upgrades
We aren't utilizing certain aspects of the system, but the badges are great, and the asset tracking...
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Manager
Other Observations & Comments
I don't know whether I have ever had any correspondence with anyone at an executive level from Midmark....
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Manager
Functionality and Upgrades
If peers asked me about Versus, I would tell them that the system is awesome. We had a situation at...
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