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Access info about Real-Time Location Systems (RTLS) on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Midmark RTLS (Hardware & Software) Comments
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KLAS Research Director - Tanya Egbert
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Tanya Egbert

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tanya.egbert@klasresearch.com

801-404-5422

 
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Access info about Real-Time Location Systems (RTLS) on your dashboard or bookmark under

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User Commentary

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Manager

Functionality and Upgrades

Midmark has had no major updates in several years. They just appear to be very stagnant in their...

Dec 2020
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Manager

Service and Support

If something isn’t working, Midmark is very responsive in helping to restore it, but they don’t...

Dec 2020
(0)
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Analyst/Coordinator

Service and Support

We don't always get straight answers from Midmark. A lot of times, we have to dig around and figure...

Oct 2020
(0)
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 or  to see details.

Analyst/Coordinator

Implementation and Training

There has been no ongoing training. There was an initial training, and then there wasn’t really any...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Midmark doesn't keep all their promises because we still have reporting issues. We can't get the...

Oct 2020
(0)
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Analyst/Coordinator

Relationship

Midmark doesn’t check in with us. They don’t do anything. There was an issue, and it wasn't being...

Oct 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

Our staff members don't think the solution provides much value, and we haven't seen an ROI. We were...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We had to modify our workflows to make things work, and right then and there, we knew the system...

Oct 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

We could never have a process improvement team large enough to get us the same amount of data as...

Oct 2020
(0)
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 or  to see details.

VP/Other Executive

Relationship

Our relationship with Midmark is awesome. The vendor is responsive and has always met my needs. I...

Oct 2020
(0)
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 or  to see details.

VP/Other Executive

Technology

Midmark RTLS hasn't failed. The product is working and does exactly what we want. It has advanced analytics....

Oct 2020
(0)
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Manager

Other Observations & Comments

I suggest putting in as many of the sensors as possible. If we went back and did it again, we would...

Jun 2020
(0)
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Manager

Other Observations & Comments

I would like to see us implement security entrances in and out of certain areas where we have to use...

Jun 2020
(0)
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Manager

Functionality and Upgrades

Midmark RTLS works well. The only downside we have is that we don't have a good way to know when the...

Jun 2020
(0)
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Manager

Service and Support

I always get quality technical support from Midmark. Normally, my calls are always answered, but...

Jun 2020
(0)
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Manager

Functionality and Upgrades

Midmark has been in business for a long time, and every time I use the system, it works. We had only...

Jun 2020
(0)
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Manager

Functionality and Upgrades

When we first implemented Midmark's system, we knew we would have issues because of the size of our...

Jun 2020
(0)
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Manager

Implementation and Training

The implementation process is a little difficult because we never really worked with Midmark. Things...

Jun 2020
(0)
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Manager

Functionality and Upgrades

One of the improvements we have seen since using Midmark's solution is the awareness from the staff;...

Jun 2020
(0)
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Manager

Other Observations & Comments

I have one employee who takes care of all the badges. That responsibility is almost a part-time job....

Jun 2020
(0)
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Manager

Functionality and Upgrades

Midmark’s product is very good. The product seems to do a lot more than we know about, like hand...

Jun 2020
(0)
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Manager

Functionality and Upgrades

For what we use the badges for, they are excellent. The panic button is especially excellent. It...

Jun 2020
(0)
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Manager

Functionality and Upgrades

Midmark's system goes hand in hand with our nurse call system, and we have had many issues. I have...

Jun 2020
(0)
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Manager

Functionality and Upgrades

We have had nurses call for the showers and then found out that wasn’t working. We have tried to...

Jun 2020
(0)
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Manager

ROI / Cost (care and feeding)

I would buy Midmark's product again, but there could be a lot of things it can do that we don’t know...

Jun 2020
(0)
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Manager

Relationship

We don’t really work with the Midmark executives often. But when we were having major issues and...

Jun 2020
(0)
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 or  to see details.

Manager

Implementation and Training

We could use education on reporting for sure. That would be huge. In the very beginning, we did have...

Jun 2020
(0)
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Director

Functionality and Upgrades

The tool provides us with a lot of really great data for locating people and some devices that are...

Jun 2020
(0)
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 or  to see details.

Director

Technology

The infrared technology is expensive, given the infrastructure that is required to do it. But once...

Jun 2020
(0)
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Director

Other Observations & Comments

I would like to see how to augment RTLS data with other data sources like cell phone location data....

Jun 2020
(0)
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Director

Relationship

The vendor is very responsive. We have a really good working relationship with them. It can be...

Jun 2020
(0)
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Director

Interfacing and Integration

What we are missing with the vendor's integration piece is around the enterprise architecture. We...

Jun 2020
(0)
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Analyst/Coordinator

Service and Support

Whenever we have issues, we put in a ticket. The vendor is doing very well with support. They have...

Jun 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

One of the things I would like to see improved is version control. We have older versions of things,...

Jun 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We use Versus for physical code-yellow buttons that our nurses wear. Versus is Midmark now. We have...

Apr 2020
(0)
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Manager

Other Observations & Comments

I would say that having a system for real-time location information is part of our long term vision....

Feb 2020
(0)
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Manager

Sales and Contracting

Midmark does not keep their promises 100% of the time. Our experience with Midmark is that the sales...

Feb 2020
(0)
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 or  to see details.

Manager

ROI / Cost (care and feeding)

We have felt nickel-and-dimed by Midmark in the past. But because of all the issues we have had, the...

Feb 2020
(0)
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 or  to see details.

Manager

Other Observations & Comments

Once we got past a few things regarding the scope of work, we had a really successful workflow...

Feb 2020
(0)
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Manager

Implementation and Training

I worked really closely with the training team from Midmark. In the past, Midmark had really...

Feb 2020
(0)
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Manager

Other Observations & Comments

In terms of working as promoted, I would give the product a fairly high rating because of the...

Feb 2020
(0)
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Manager

Technology

The system does really wonderful things in real time. But the way that it is presented is not super...

Feb 2020
(0)
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Manager

Functionality and Upgrades

Midmark has upgrades and things, but we usually don’t find out about them until something goes...

Feb 2020
(0)
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Manager

Service and Support

The score for the support we are getting right now is very high. We have a lot of the leaders...

Feb 2020
(0)
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Manager

Functionality and Upgrades

We recognize that we are a complex facility and have a lot of complicated workflows, but the system...

Feb 2020
(0)
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Manager

Other Observations & Comments

The system offers a lot, but a lot of people have had to work to make sure that the system is really...

Feb 2020
(0)
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Manager

Lessons Learned

The system has been a real win for a lot of our team members. We have a lot of people who didn’t...

Feb 2020
(0)
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Manager

Relationship

Our experience has been that the vendor is reactive. We will bring up an issue, and they will tell...

Feb 2020
(0)
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Manager

Relationship

The vendor executives have always attended the user forums that I have been at. Some of their...

Feb 2020
(0)
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Manager

Functionality and Upgrades

The real-time tools have really helped us with some efficiencies in clinics. There is no more...

Feb 2020
(0)
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Manager

Functionality and Upgrades

We had some issues earlier in the year that weren't necessarily Midmark's fault, but Midmark did an...

Jan 2020
(0)
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Manager

Other Observations & Comments

We haven't really utilized all of the RTLS to its full potential. I think that the problem was less...

Jan 2020
(0)
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Manager

Functionality and Upgrades

We aren't utilizing certain aspects of the system, but the badges are great, and the asset tracking...

Jan 2020
(0)
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Manager

Other Observations & Comments

I don't know whether I have ever had any correspondence with anyone at an executive level from Midmark....

Jan 2020
(0)
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Manager

Functionality and Upgrades

If peers asked me about Versus, I would tell them that the system is awesome. We had a situation at...

Jan 2020
(0)
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