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User Commentary
Loyalty, Operations
Midmark is utilizing multiple technologies for tracking. One technology is used for getting a more...
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Relationship
We don't have many issues with the product, but when we do, those issues are usually resolved...
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Relationship, Product
I'm not sure whether the issue is from Midmark or our IT servers, but we are struggling with some...
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Relationship
Midmark has the opportunity to be more proactive. I don't interact with their executive team. I did...
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Relationship
Midmark delivers. The team is very responsive when I have issues. I have a hard time keeping up with...
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Loyalty, Relationship, Product
Midmark is trying to innovate, push things to the cloud, and head in the right direction. However,...
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Relationship
Working with the tier-one support team has always been a struggle. We have always had a struggle...
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Relationship, Product
Midmark does really well in terms of asset tracking and patient tracking, and the patient flow has...
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Value
Midmark’s analytics platform provides us with data, but it is pretty basic and rudimentary for our...
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Culture
We were sold an analytics platform, but the analytics piece was not up to par with what we expected...
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Relationship
Midmark’s project managers are always respectful. We work well with the implementers who come...
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Loyalty, Relationship
Our experience with the vendor has been a growing experience in terms of seeing that there were a...
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Operations
We have never had a real issue working with the implementation team to get things done as per the...
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Product
The thing with Midmark is that their application stack has a lot of small modules, so we are...
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Culture, Value
Midmark has a maintenance agreement, and if we want new equipment or something that is outside the...
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Product
Midmark’s biggest strength is the fact that the sensory network really is there and is quite...
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Operations
Midmark RTLS is easy to use. I spoke to a new employee recently who was trained by their...
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Relationship
Midmark's site is easy to use, and the support has also gotten better, so issues are easy to take...
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Product
Midmark RTLS feeds the nurse call system information about the presence of the nurses in the room,...
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Loyalty, Product
The space is changing. There is a desire to use new technologies in order to function appropriately....
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Relationship
The people at Midmark know me. Everything used to work as expected, but now, that isn't the case....
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Relationship
We have a few issues that require escalation, and I end up talking to the engineers or the people...
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Product, Value
The badges have a button on them and are programmed to activate a panic alarm with our security...
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Product
We are using a different system for temperature monitoring and infant protection. I don't know why....
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Relationship
We would like to see more proactiveness from the vendor. They could share what they see other...
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Culture, Value
While recommending the product, I would want to be transparent about what exactly we can't do with...
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Loyalty, Product
There are good scenarios to have a single vendor's solution that is used across the whole...
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Product
Midmark’s product is fairly intuitive. It is built into the end-user applications, and there is a...
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Operations
We implemented Midmark’s latest and greatest software services. In that process, we observed issues...
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Relationship
We sometimes get in the way of our own improvement processes with lots of red tape to get through....
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Operations
We recently had an issue with an implementation service, so instead of jumping off from a newer...
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Operations
It is on us to say we want more training. I'm not satisfied or dissatisfied. I attended some...
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Value
There is one very specific product that requires a screw to keep it shut, and that is a trade-off of...
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Relationship, Product
Midmark has been very successful in configuring interoperability and making the system work with the...
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Product
At one of our specialized locations, we tag patients and staff. Every patient that comes in is given...
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Product
Midmark RTLS is highly dependent on the staff adoption of workflows. We have gone through some...
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Culture, Value
I don’t know whether Midmark has promised anything. They are very careful about promises. Midmark is...
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Operations
Midmark does a good job with their training. They have a training team that spends time educating...
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Loyalty, Product
We have an extensive RTLS infrastructure at our organization. From an inpatient perspective, Midmark...
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Product
The product is integrated with our calling system, and it works really well.
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Product
There are some advanced reporting features that are available for the system that we don't have...
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Product
We would love to utilize more of the reporting functionality in Midmark RTLS. We have not been able...
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Operations
Initially, there was some good training for Midmark RTLS, but we haven’t had ongoing or updated training....
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Loyalty
Midmark RTLS is installed at the main hospital, and we have a contract with Midmark. When we wanted...
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Operations
Midmark gave us good training, even though it took effort on our part to get that training.
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Product
The advantage and the selling point for the vendor is the integration we have with Midmark's system....
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