2023 Best In KLAS Real-Time Location Systems (RTLS)

Newborn infants are susceptible to abduction attempts and mother/infant mismatches, presenting healthcare organizations with unique safety and security challenges. GuardRFID offers the TotGuard Infant Security System (software and hardware) to provide a safe environment for families through RTLS. The system utilizes real-time tracking and automated alerts to enable provider organizations to monitor and ensure the safety of infant patients. This report examines customer experiences and satisfaction with the TotGuard system.

First Look

STANLEY Healthcare Hugs Infant Protection (Software & Hardware)

04 November 22 | Braden Taylor and Niel Oscarson

Newborn infants pose unique security and safety challenges for healthcare organizations, including potential abduction attempts and mother/infant mismatches. STANLEY Healthcare, recently acquired by Securitas, offers Hugs Infant Protection (software and hardware) to safeguard families and providers through real-time tracking and automated security alerts. The Hugs product line includes a legacy generation (launched in 1998) and the current generation (launched in 2014). This report examines customer experiences with the current generation of Hugs Infant Protection.

	Overall performance score (100-point scale)	Trend (2022-2023)	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value

Securitas Healthcare (formerly STANLEY Healthcare) MobileView (Hardware & Software)	84.0	+1%	n=22	B	B+	C+	B	A-	B

Sonitor RTLS (Hardware Only)	81.4	N/A	n=22	B-	B	B	B	B	C

CenTrak RTLS (Hardware & Software)	79.5	+1%	n=25	C	B	B	B-	C-	B

Midmark RTLS (Hardware & Software)	77.4	-7%	n=18	B-	B	B-	C	C+	C
	50.0	100.0

	Overall Performance Score (100-point scale)	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value

TeleTracking RTLS (Software Only) L	81	n=8	B	B-	B	C+	B	B

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