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MobileView (Hardware & Software) Commentary
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Subject Expert
Mark Allphin
VP of Engagement
KLAS VP of Engagement - Mark Allphin
 

Commentary Summary

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User Commentary

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Director

What I would tell an organization about Securitas Healthcare is to really develop a partnership with...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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Director

Securitas Healthcare needs to be more supportive. When we've had issues, we've done everything we've...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

We've decided to move to a different product for asset tracking, and that product will include...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

Securitas Healthcare has always been a good partner in support and sales.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We've had a couple of times when we've set some things up with Securitas Healthcare, and then they...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

The training from Securitas Healthcare was good. It's been a long time since we've had the initial...

Comment Tone Positive
Pillars Operations
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Manager

We got a good product for a very low cost for what we were after. I don't have any major concerns....

Comment Tone Positive
Pillars Value
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Manager

I've already recommended Securitas Healthcare a few times. MobileView has been great for minimizing...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Probably the biggest challenge over the last couple of years is that Securitas Healthcare may need...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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Manager

From what we've seen with MobileView, we look at not just the hardware functionality but also the...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

A lot of the training that my team receives for MobileView is when we go through Securitas...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

I really hope that Securitas Healthcare will be able to improve some of their products in terms of...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

Our footprint is still pretty small right now. But in one of the major departments where we did...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

When looking at an RTLS vendor, one of the main drivers is the infrastructure. How is it a...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

Although there are shortcomings with certain functionalities or hardware, Securitas Healthcare does...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

MobileView is definitely part of our long-term plans, but not necessarily in the way we have it...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

Recently, we had an issue with MobileView where a facility's tag stopped responding, and during...

Comment Tone Negative
Pillars Relationship, Product
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VP/Other Executive

Securitas Healthcare's training is good. I also appreciate that the vendor offers yearly conferences...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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VP/Other Executive

MobileView definitely drives tangible outcomes. It does that with both asset management and...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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VP/Other Executive

The main thing that needs improvement is MobileView's overall cost. We replace batteries and other...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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VP/Other Executive

Securitas Healthcare charges for every little thing, but that is part of their model. Even so, they...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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VP/Other Executive

We have regularly scheduled meetings with Securitas Healthcare where they will ask whether we have...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Up to this point, everything has been good with MobileView. The system has been easy to use for...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

Some of the outcomes from MobileView are up to us. Based on the other products out there on the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Securitas Healthcare doesn't keep all their promises. However, I don't think any vendor keeps all...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Generally, integration with MobileView is good, but we get some issues. We are still repairing some...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

I have to give Securitas Healthcare a high score on executive involvement. When we pushed them, they...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

For the implementation side of MobileView, the delivery services are pretty decent. Securitas...

Comment Tone Positive
Pillars Operations
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Director

We would buy MobileView again. It has the most maturity as a solution and the most breadth and...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Securitas Healthcare is really working hard with us to drive outcomes. I would recommend them. They...

Comment Tone Positive
Pillars Loyalty, Relationship, Product
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Director

Securitas Healthcare has been really good about not charging for every little thing. They have...

Comment Tone Positive
Pillars Culture, Value
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Director

MobileView’s asset tracking has some limitations that were not clear, but now we are having to go...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

We are having some glitches with some of MobileView’s new technology. We are working through things....

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

I definitely have Securitas Healthcare on speed dial. Securitas Healthcare is extremely engaged with...

Comment Tone Positive
Pillars Relationship
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Manager

Securitas Healthcare has a good amount of documentation, but a lot of the training materials that I...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

We had some discussions with Securitas Healthcare about expansion, and they gave us a wide variety...

Comment Tone Positive
Pillars Culture, Loyalty, Relationship
Evaluation Unrated

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Manager

The temperature-monitoring asset management in MobileView is pretty easy, and we have some...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

We would like certain workflows and things in MobileView. We have some specialized equipment for...

Comment Tone Negative
Pillars Product
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Manager

Securitas Healthcare's support team is very prompt about getting responses back. They usually...

Comment Tone Positive
Pillars Relationship
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Manager

We recommend MobileView, and we have pushed it out to different departments. We recommend the...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

We have had some hiccups in the past when we have done bigger version upgrades for MobileView, but...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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