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MobileView (Hardware & Software) Commentary
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Subject Expert
Mark Allphin
VP of Engagement
KLAS VP of Engagement - Mark Allphin
 

Commentary Summary

Comment Type Breakout

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User Commentary

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VP/Other Executive

MobileView gives us the opportunity to track items that are normally lost or that we can't keep up...

Comment Tone Positive
Pillars Culture, Relationship, Value
Evaluation Unrated

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VP/Other Executive

I like Securitas Healthcare’s willingness to train on different levels. For example, they came...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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VP/Other Executive

I have never had a case where the vendor's support team hasn't been responsive. There have been some...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

MobileView meets all of our needs for active technology. We are looking into passive technology....

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

MobileView is costly, but for what it does, it is worth the cost. If we have a refrigerator with a...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

What I would tell an organization about Securitas Healthcare is to really develop a partnership with...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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Director

Securitas Healthcare needs to be more supportive. When we've had issues, we've done everything we've...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

We've decided to move to a different product for asset tracking, and that product will include...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

Securitas Healthcare has always been a good partner in support and sales.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We've had a couple of times when we've set some things up with Securitas Healthcare, and then they...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

The training from Securitas Healthcare was good. It's been a long time since we've had the initial...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

We got a good product for a very low cost for what we were after. I don't have any major concerns....

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

I've already recommended Securitas Healthcare a few times. MobileView has been great for minimizing...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Probably the biggest challenge over the last couple of years is that Securitas Healthcare may need...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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Manager

From what we've seen with MobileView, we look at not just the hardware functionality but also the...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

A lot of the training that my team receives for MobileView is when we go through Securitas...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

I really hope that Securitas Healthcare will be able to improve some of their products in terms of...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

Our footprint is still pretty small right now. But in one of the major departments where we did...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

When looking at an RTLS vendor, one of the main drivers is the infrastructure. How is it a...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

Although there are shortcomings with certain functionalities or hardware, Securitas Healthcare does...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Securitas Healthcare just came out with some new devices that use normal AA batteries versus half-AA...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Securitas Healthcare has been great to work with. MobileView is a good product, but we have to pay...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

I’m always scared to call Securitas Healthcare's customer support people because I sometimes feel...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

There are so many use cases for MobileView. We can just do whatever we can dream up. We use several...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

MobileView is definitely part of our long-term plans, but not necessarily in the way we have it...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

Recently, we had an issue with MobileView where a facility's tag stopped responding, and during...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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VP/Other Executive

Securitas Healthcare's training is good. I also appreciate that the vendor offers yearly conferences...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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VP/Other Executive

MobileView definitely drives tangible outcomes. It does that with both asset management and...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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VP/Other Executive

The main thing that needs improvement is MobileView's overall cost. We replace batteries and other...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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VP/Other Executive

Securitas Healthcare charges for every little thing, but that is part of their model. Even so, they...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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VP/Other Executive

We have regularly scheduled meetings with Securitas Healthcare where they will ask whether we have...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Up to this point, everything has been good with MobileView. The system has been easy to use for...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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