MobileView (Hardware & Software) Commentary
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Subject Expert
Don Seamons
Research Director
Commentary Summary
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User Commentary
Product, Value
Up to this point, everything has been good with MobileView. The system has been easy to use for...
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Product
Some of the outcomes from MobileView are up to us. Based on the other products out there on the...
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Relationship
Securitas Healthcare doesn't keep all their promises. However, I don't think any vendor keeps all...
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Product
Generally, integration with MobileView is good, but we get some issues. We are still repairing some...
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Relationship
I have to give Securitas Healthcare a high score on executive involvement. When we pushed them, they...
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Operations
For the implementation side of MobileView, the delivery services are pretty decent. Securitas...
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Product
We would buy MobileView again. It has the most maturity as a solution and the most breadth and...
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Loyalty, Relationship, Product
Securitas Healthcare is really working hard with us to drive outcomes. I would recommend them. They...
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Culture, Value
Securitas Healthcare has been really good about not charging for every little thing. They have...
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Loyalty, Product
MobileView’s asset tracking has some limitations that were not clear, but now we are having to go...
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Loyalty
We are having some glitches with some of MobileView’s new technology. We are working through things....
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Relationship
I definitely have Securitas Healthcare on speed dial. Securitas Healthcare is extremely engaged with...
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Operations
Securitas Healthcare has a good amount of documentation, but a lot of the training materials that I...
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Culture, Loyalty, Relationship
We had some discussions with Securitas Healthcare about expansion, and they gave us a wide variety...
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Product
The temperature-monitoring asset management in MobileView is pretty easy, and we have some...
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Product
We would like certain workflows and things in MobileView. We have some specialized equipment for...
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Relationship
Securitas Healthcare's support team is very prompt about getting responses back. They usually...
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Loyalty, Product
We recommend MobileView, and we have pushed it out to different departments. We recommend the...
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Relationship, Product
We have had some hiccups in the past when we have done bigger version upgrades for MobileView, but...
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Culture
We have our sales representatives that people talk to about any potential upgrades that are coming....
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Operations
From an initial training standpoint, I don't believe the system was fully optimized and integrated...
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Product
Securitas Healthcare is one of the leading vendors as far as RTLS goes. From a user standpoint, the...
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Relationship
The overarching support will continue to fit our needs as far as the RTLS goes. The upgrade was...
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Relationship
I'm not exactly sure where Securitas Healthcare is headed with any new features that are in...
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Culture, Product
We are satisfied with what we got. But the product wasn't as fully integrated as it should have...
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Operations
The ease of use is going to vary depending on the user and how well they can pick the system up. We...
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Operations
As far as training goes, I don't think we have ever done any official training with Securitas...
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Relationship
We sometimes have to escalate to get support from Securitas Healthcare. I don't think they are...
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Value
Securitas Healthcare has just consistently raised their prices. We do have a discount, but their...
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Loyalty
We are going to move some of our assets, and we will just leave temperature and humidity on. We did...
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Product
I think the solution uses some older architecture that the vendor hasn't modernized. The UI isn't...
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Product
The only downside of MobileView is that half the time, people will throw the devices out or knock...
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Operations, Product
MobileView is a little complicated until users get to know it, but once they know how to use it,...
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Culture, Value
Securitas Healthcare avoids charging for every little thing. They have also been willing to work...
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Relationship
We have been happy with Securitas Healthcare’s support. When we open a ticket or reach out to...
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Product
MobileView does what it is supposed to do in terms of temperature. It also gives us great reports,...
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Value
MobileView has a good value. It is a quality product, and it is not super-duper expensive. It lies...
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Loyalty, Product
Some of the UI, especially with the RTLS and asset-tracking side, is a bit challenging for some of...
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Relationship
I would buy MobileView again. Securitas Healthcare is pretty good with what they promote. Securitas...
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Relationship
It might take a little time, but Securitas Healthcare does keep their promises. We usually work with...
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Relationship, Operations, Product
When there are version upgrades, Securitas Healthcare doesn't necessarily let us know that there are...
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Relationship
We don't call Securitas Healthcare that often because we are well-versed in supporting MobileView...
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Relationship
Securitas Healthcare does not keep all their promises. The executive involvement has actually become...
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Relationship
Securitas Healthcare could improve MobileView by staying current with the market and the...
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Operations
When we did our initial setup of MobileView, the training was really good, and Securitas Healthcare...
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Relationship
I don't have a lot of experience with Securitas Healthcare being proactive, but they may have things...
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Loyalty, Relationship, Product
Securitas Healthcare has made some good progress in terms of delivering new technology. They are...
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Relationship
Overall, the vendor's support has been good. We have had a good experience with Securitas...
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Loyalty, Product, Value
MobileView is very good for asset tracking. It has good accuracy and works well in combination with...
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Culture
Securitas Healthcare's sales resource is spread a little thin, but that may just be true for our...
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Culture, Value
MobileView's price is reasonable. Securitas Healthcare is pretty up front. The vendor gave us the...
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Loyalty, Product
We have had some struggles with some of Securitas Healthcare’s products, and their updating process...
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Loyalty, Relationship, Product
Securitas Healthcare has a good family of products, but there are some sticking points when it comes...
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Loyalty
Years ago, we had a system for infant security that was really lackluster, and we went to Securitas...
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Relationship, Value
Securitas Healthcare tries to keep all their promises. And eventually, they do. Also, we have an...
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Loyalty, Relationship
Securitas Healthcare has been struggling in terms of support. Their turnover rate is high....
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Product
If the decision to buy software were solely up to me, I would be looking elsewhere. I have seen some...
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Product
In terms of the software, navigating MobileView is not too challenging. We can find the information...
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Product
Securitas Healthcare can sometimes be a weird vendor, but I would recommend their technology....
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Relationship
Securitas Healthcare can be a nightmare sometimes. We have two different products from them, so I am...
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Loyalty, Product
Securitas Healthcare came out with a new badge that solved a lot of our issues. The badge is smaller...
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Relationship
Securitas Healthcare managed to meet everything that we needed in the last update. They had some...
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Operations
Securitas Healthare's initial training was a one-page piece, and there were training elements, but...
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Relationship
There were ongoing problems with Securitas Healthcare that seemed to take a long time to resolve. It...
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Product
With MobileView, we can send data for custom reports and archive, and we used to have it tied into...
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Operations, Product
Our biggest complaint with MobileView is that anytime an alert goes off, it shows the entire...
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Value
Anytime we need to replace devices, Securitas Healthcare wants more money. A lot of our hardware...
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Loyalty
Sonitor is another vendor that has partnered with Securitas Healthcare, and Securitas Healthcare has...
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Product
With MobileView, the new tags are nice, and they have user-replaceable batteries as well as...
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Product
It takes some time to get new tags recertified with MobileView. There are large amounts of data. We...
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Value
MobileView is pretty stable; technically, it does the bare minimum. Clinics only use the solution...
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Relationship
With Securitas Healthcare, unless we are talking to an executive, we have to constantly escalate...
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Loyalty, Relationship, Value
Securitas Healthcare took away things that we used to be able to manage and access on our own. Every...
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Relationship
Securitas Healthcare’s support people do a really good job. Securitas Healthcare’s normal tier-one...
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Relationship
I won't say Securitas Healthcare is proactive, but I also don't call them very often asking what is...
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Value
MobileView is a pretty expensive product, so it is hard to justify the cost. It would be nice if the...
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Loyalty, Product
Upgrades for MobileView have gone pretty smoothly. Securitas Healthcare has come up with some new...
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Product, Value
We rarely have issues with MobileView. It is up the majority of the time outside of when we do...
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Relationship
The majority of the time, Securitas Healthcare’s support is perfect when we have questions or design...
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Relationship
I have the phone number and email of a Securitas Healthcare account executive. I can contact them,...
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Operations, Product
There has been a bit of a learning curve with MobileView, but I attribute that to us not having been...
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Operations
Securitas Healthcare has been great to work with for any questions or concerns. Everything was...
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Operations
Regarding the quality of implementation services, initially, the services were new to Securitas...
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Product
I want smaller tags for patients and staff. That is a big ask because I know the tags require...
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Relationship
Securitas Healthcare is pretty large and has different departments. Some departments don't support...
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Loyalty, Product
I really enjoy working with Securitas Healthcare, but there are areas where I'm not quite as...
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Loyalty, Relationship
From a support perspective, the vendor is now Securitas Healthcare. They were STANLEY Security, and...
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Value
Most of the time, the vendor avoids charging for every little thing, but occasionally, they don’t....
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Relationship
We have seen a decrease in support after the vendor became Securitas Healthcare. I see this with...
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Culture
We wanted to expand our use of the product, but we struggled to get the vendor to provide a quote or...
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Loyalty
We are likely going to move away from Securitas Healthcare for some pieces because we want a vendor...
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Product
Securitas Healthcare does well; they are stable. We don't have a lot of issues with them. They have...
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