MobileView (Hardware & Software) Commentary
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Subject Expert
Don Seamons
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
We have had some struggles with some of Securitas Healthcare’s products, and their updating process...
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Loyalty, Relationship, Product
Securitas Healthcare has a good family of products, but there are some sticking points when it comes...
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Loyalty
Years ago, we had a system for infant security that was really lackluster, and we went to Securitas...
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Relationship, Value
Securitas Healthcare tries to keep all their promises. And eventually, they do. Also, we have an...
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Loyalty, Relationship
Securitas Healthcare has been struggling in terms of support. Their turnover rate is high....
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Product
If the decision to buy software were solely up to me, I would be looking elsewhere. I have seen some...
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Product
In terms of the software, navigating MobileView is not too challenging. We can find the information...
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Product
Securitas Healthcare can sometimes be a weird vendor, but I would recommend their technology....
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Relationship
Securitas Healthcare can be a nightmare sometimes. We have two different products from them, so I am...
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Loyalty, Product
Securitas Healthcare came out with a new badge that solved a lot of our issues. The badge is smaller...
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Relationship
Securitas Healthcare managed to meet everything that we needed in the last update. They had some...
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Operations
Securitas Healthare's initial training was a one-page piece, and there were training elements, but...
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Relationship
There were ongoing problems with Securitas Healthcare that seemed to take a long time to resolve. It...
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Product
With MobileView, we can send data for custom reports and archive, and we used to have it tied into...
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Operations, Product
Our biggest complaint with MobileView is that anytime an alert goes off, it shows the entire...
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Value
Anytime we need to replace devices, Securitas Healthcare wants more money. A lot of our hardware...
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Loyalty
Sonitor is another vendor that has partnered with Securitas Healthcare, and Securitas Healthcare has...
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Product
With MobileView, the new tags are nice, and they have user-replaceable batteries as well as...
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Product
It takes some time to get new tags recertified with MobileView. There are large amounts of data. We...
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Value
MobileView is pretty stable; technically, it does the bare minimum. Clinics only use the solution...
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Relationship
With Securitas Healthcare, unless we are talking to an executive, we have to constantly escalate...
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Loyalty, Relationship, Value
Securitas Healthcare took away things that we used to be able to manage and access on our own. Every...
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Relationship
Securitas Healthcare’s support people do a really good job. Securitas Healthcare’s normal tier-one...
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Relationship
I won't say Securitas Healthcare is proactive, but I also don't call them very often asking what is...
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Value
MobileView is a pretty expensive product, so it is hard to justify the cost. It would be nice if the...
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Loyalty, Product
Upgrades for MobileView have gone pretty smoothly. Securitas Healthcare has come up with some new...
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Product, Value
We rarely have issues with MobileView. It is up the majority of the time outside of when we do...
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Relationship
The majority of the time, Securitas Healthcare’s support is perfect when we have questions or design...
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Relationship
I have the phone number and email of a Securitas Healthcare account executive. I can contact them,...
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Operations, Product
There has been a bit of a learning curve with MobileView, but I attribute that to us not having been...
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Operations
Securitas Healthcare has been great to work with for any questions or concerns. Everything was...
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Operations
Regarding the quality of implementation services, initially, the services were new to Securitas...
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Product
I want smaller tags for patients and staff. That is a big ask because I know the tags require...
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Relationship
Securitas Healthcare is pretty large and has different departments. Some departments don't support...
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Loyalty, Product
I really enjoy working with Securitas Healthcare, but there are areas where I'm not quite as...
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Loyalty, Relationship
From a support perspective, the vendor is now Securitas Healthcare. They were STANLEY Security, and...
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Value
Most of the time, the vendor avoids charging for every little thing, but occasionally, they don’t....
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Relationship
We have seen a decrease in support after the vendor became Securitas Healthcare. I see this with...
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Culture
We wanted to expand our use of the product, but we struggled to get the vendor to provide a quote or...
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Loyalty
We are likely going to move away from Securitas Healthcare for some pieces because we want a vendor...
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Product
Securitas Healthcare does well; they are stable. We don't have a lot of issues with them. They have...
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Relationship
Sometimes, the vendor designs for their needs instead of fully understanding our needs. That is...
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Loyalty, Relationship
We want to have very few clicks in MobileView. When we are searching, we want the system to be easy...
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Value
MobileView has an enhancement that is overdue, and I am really happy that the vendor finally got to...
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Product
MobileView's use of Wi-Fi is good and bad, but it has been mostly good because it is pervasive. Our...
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Product
Some of the reporting in MobileView is better than the other solutions. To be successful using...
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Loyalty
We have been pleased with MobileView. We chose MobileView because it is the industry standard.
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Loyalty, Relationship, Operations
For installation, we worked with two different companies that supported two different portions of...
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Value
Securitas Healthcare avoids charging for every little thing. Their system isn't cheap, but we can...
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Product, Value
We put a lot of stock into MobileView. Our staff members are totally dependent on it. I could tell...
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Loyalty, Product
We have some things that are not standardized that we are looking to standardize. That isn't the...
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Product
Our MobileView products are all NIST certified and have temperature tags and equipment, so we don't...
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Relationship
When the vendor changed from STANLEY Healthcare to Securitas Healthcare, they made some changes that...
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Product, Value
I would recommend MobileView to a facility like ours. With some other solutions, organizations have...
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Value
When the vendor transitioned from STANLEY Healthcare to Securitas Healthcare, they had some...
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Loyalty
Organizations that are looking for a form of RTLS need to look at what infrastructure they currently...
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Relationship
Securitas Healthcare has kept all of the promises that they have made. During the pandemic, we had a...
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Relationship
Securitas Healthcare's service is good. We weren't really aware of some things with our safety tags....
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Loyalty
In the next 12 months, we will have deployed MobileView to more hospitals, and I am confident that...
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Relationship, Operations, Product
When we were having issues with MobileView, Securitas Healthcare told us we needed to update the...
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Relationship, Operations
MobileView had an app where users could go in the field, find tags, and update their battery status...
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Relationship
Sometimes I know more than the people at Securitas Healthcare. We don't need a trainer; I can train...
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Value
It is not cheap to have the MobileView devices in every room. Each one has a dedicated port, and...
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Relationship
When we put a ticket into the Securitas Healthcare help desk, the support is not like it was before...
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Loyalty
Overall, I am slightly dissatisfied. MobileView's ease of use could be better. The only thing the...
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Relationship, Value
Securitas Healthcare doesn't talk to us. We have no communication with the vendor unless we have a...
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Loyalty
When MobileView is working properly, it does meet our needs, but right now, we are having a lot of...
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Relationship
One individual at Securitas Healthcare has been taking the lead on an issue we have been having....
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Culture, Operations, Value
Securitas Healthcare charges for training, and their training is usually a train-the-trainer...
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Loyalty, Value
I would definitely still recommend MobileView. I don't know of a better alternative for the whole...
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Relationship
From the Securitas Healthcare side, everything has gone well. Securitas Healthcare’s executive...
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Loyalty, Value
MobileView is pretty easy. The customers don't have too much of an issue. Some of the ease of use...
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Relationship, Product
Securitas Healthcare does a good job, but there are always improvements that can be made. We don't...
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Product
Securitas Healthcare is a pretty good company, but the product has changed hands multiple times. It...
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Product
We have another technology integrated into our rooms with MobileView that closes tickets or bed...
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Relationship
Securitas Healthcare's team is both helpful and receptive regarding changes and any issues we bring...
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Relationship
STANLEY Healthcare being acquired by Securitas Healthcare didn't really affect my position all that...
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Product
We have a few users who have issues navigating through the tag itself as well as using the...
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Relationship, Product
We have a couple of departments that use MobileView. Our team is in charge mostly of the temperature...
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Relationship, Operations
Periodically, we do reach out to Securitas Healthcare, but for the most part, we run MobileView on...
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Loyalty, Product
I see things changing in MobileView's software a bit, depending on the hardware changes. For...
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Relationship
We reach out to Securitas Healthcare when we have any issues. Usually, when they come up with new...
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Product
I don't know if Securitas Healthcare can control this, but with COVID-19, it has taken a lot longer...
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Relationship, Product
We are upgrading MobileView soon, and I have never had issues with upgrading. It is super easy....
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Relationship, Product
MobileView itself is great; I have had very few issues with it. I haven't had any issues with...
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Relationship
The good part about Securitas Healthcare is we have been able to partner with them and work with...
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Loyalty
When Securitas Healthcare bought STANLEY Healthcare, I was worried they were going to fold them or...
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Relationship, Product
We do have challenges. There is no question about it. We find a bug in our system, but we wait until...
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Relationship
I would like more follow-up from Securitas Healthcare. Additionally, if someone is considering...
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Product
MobileView’s upgrades have been excellent, and product reliability has been good. It has simple...
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Relationship
Everybody we have communicated with at Securitas Healthcare has solved our problems. They fix the...
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Loyalty, Product
There is an opportunity to keep growing the technology that Securitas Healthcare has, and I think...
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Relationship, Product
I have not had any significant issues with Securitas Healthcare keeping promises in the last few...
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Value
The temperature monitoring feature in MobileView was really important and saved us money because we...
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Loyalty
While there may be competitors out there, we have not found a solution much better than MobileView...
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Loyalty, Product
MobileView takes a little bit of getting used to. [For example, a staff member of ours didn't...
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Loyalty
The main thing I would tell someone looking to use Securitas Healthcare is to check the market. It...
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Relationship
The people at Securitas Healthcare are all really good to work with, but one challenge we have had...
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Relationship
It seems like it is usually the same four or five Securitas Healthcare support people anytime that I...
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Culture, Loyalty, Value
One of the reasons why we went with MobileView was that we could start smaller and grow it out by...
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Value
Securitas Healthcare has done a good job with equipment tracking. The location services are spot on....
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Product
One challenging thing with MobileView is the older tags. We knew up front that they had batteries...
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Operations, Product
When we do an upgrade to our system, the process is almost completely hands off. We just prepare...
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Loyalty, Product, Value
I wouldn’t buy this solution again. The vendor was pretty good 20 years ago, but now there is newer,...
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Relationship, Product
Up until recently, I had high satisfaction with the overall product quality, but we have been having...
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Value
The solution initially is a big deal, but after we use it for a long time, its returns diminish. The...
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Relationship, Operations
Ever since the vendor was acquired, things have gotten better. Securitas Healthcare tries to keep...
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Loyalty, Product
The trend now is to go to Bluetooth, and that helps us save battery life and things like that....
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Value
Securitas Healthcare doesn’t realize that changing the battery on thousands of tags adds up to a lot...
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Operations, Product
MobileView is a lot easier than another product we use. However, my end users are not in MobileView...
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Loyalty, Product
We are not in need of anything at the moment, but Securitas Healthcare is coming out with new...
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Relationship
Securitas Healthcare’s support used to be my favorite, but lately, it has been taking a day or two...
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Relationship
Securitas Healthcare has been great. Anytime I have had issues, they have been resolved in a timely...
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Value
MobileView is software, and it is expensive. Some of the fees are just crazy.
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Loyalty, Value
MobileView is great. It does what Securitas Healthcare claims. It gives us what we need and what we...
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