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2021 Best In Klas

Revenue Cycle Optimization

REAL-TIME DATA

2021 Best In KLAS Revenue Cycle Optimization

Revenue Cycle Optimization

Best in KLAS Winner

97.8
Overall Performance Score

REAL-TIME DATA

Solution Comparison
Category average: 92.5
Services average: 88.2

Grading Scale

Company/solution	Overall score	Total evaluations	Trend (2020-2021)	Loyalty	Operations	Relationship	Services	Value

Softek	97.8	n=9	0%	A+	A	A+	A	A+

Nordic	97.3	n=8	0%	A+	A	A	A+	A+

Impact Advisors	92.4	n=8	0%	A	A-	A	B	A-

Guidehouse (formerly Navigant)	90.8	n=17	0%	A	B+	A-	A-	B+
	50.0	100.0		*Limited Data

Company/solution	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value

Softek 97.8 n=9 COMMENTS	0%	A+	A	A+	A	A+
Nordic 97.3 n=8 COMMENTS	0%	A+	A	A	A+	A+
Impact Advisors 92.4 n=8 COMMENTS	0%	A	A-	A	B	A-
Guidehouse (formerly Navigant) 90.8 n=17 COMMENTS	0%	A	B+	A-	A-	B+

Company/solution

97.8

n=9

Censinet assessment N/A

loyalty

A+

operations

A

relationship

A+

services

A

value

A+

97.3

n=8

Censinet assessment N/A

loyalty

A+

operations

A

relationship

A

services

A+

value

A+

Impact Advisors

92.4

n=8

Censinet assessment N/A

loyalty

A

operations

A-

relationship

A

services

B

value

A-

Guidehouse
(formerly Navigant)

90.8

n=17

Censinet assessment N/A

loyalty

A

operations

B+

relationship

A-

services

A-

value

B+

SolutionsNotRanked_Symbol

Solutions not ranked

C L *Limited Data

Company/solution	Overall performance score	Total evaluations	Loyalty	Operations	Relationship	Services	Value

athenahealth [C] C	88.5	n=7	A-	A-	B+	A-	B

ECG Management Consultants * L	92.6	n=5	A	B	A-	A-	A

Huron * L	91.8	n=5	A	A	B+	A-	B

PwC * L	98.1	n=3	A+	A-	A+	A+	A

C L *Limited Data

Company/solution	Overall performance score	Total evaluations

athenahealth [C] C loyalty A- operations A- relationship B+ services A- value B	88.5	n=7

ECG Management Consultants * L loyalty A operations B relationship A- services A- value A	92.6	n=5

Huron * L loyalty A operations A relationship B+ services A- value B	91.8	n=5

PwC * L loyalty A+ operations A- relationship A+ services A+ value A	98.1	n=3

C L *Limited Data

Company/solution

athenahealth
[C] C

88.5
n=7

loyalty

A-

operations

A-

relationship

B+

services

A-

value

B

ECG Management Consultants
* L

92.6
n=5

loyalty

A

operations

B

relationship

A-

services

A-

value

A

Huron
* L

91.8
n=5

loyalty

A

operations

A

relationship

B+

services

A-

value

B

PwC
* L

98.1
n=3

loyalty

A+

operations

A-

relationship

A+

services

A+

value

A

Related Reports

View All Reports

Ambulatory Ecosystem athenahealth Complete Look 2023

01 June 23 | Aaron Gleave and Alex McIntosh

When making a core HIT purchasing decision, ambulatory healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas beyond core EMR and PM solutions. This athenahealth “complete look” provides a high-level analysis of the key IT components that make up athenahealth’s comprehensive suite. (Other reports in the series do the same for eClinicalWorks, Greenway Health, NextGen Healthcare, and Veradigm.)

IT Advisory Services 2023

09 February 23 | Doug VanWagenen and Trent Davis

In the IT advisory space, many firms perform well, but the breadth of their expertise varies—some firms offer many services, while others focus on a specific area. This report examines the breadth of firms’ validated services as well as client satisfaction and performance consistency. To provide better transparency into IT advisory services, KLAS has broken them into the following four segments: IT planning and assessment, revenue cycle optimization, clinical optimization, and analytics advisory services. Additionally, this report categorizes firms into four groups based on validated engagements:

Chi-Matic Revenue Cycle Services

16 September 22 | Spencer Larson and Trent Davis

The financial climate in healthcare has pressed many revenue cycle teams to do more with less, but many struggle with staffing and the deep technical expertise needed for revenue cycle optimization. An organization’s financial health requires a holistic approach that includes expertise in revenue cycle and healthcare software and processes. This is where firms like Chi-Matic (a primarily Epic-focused firm) step in. This report evaluates the experiences of provider organizations that have used Chi-Matic’s revenue cycle services.

2021 Best in KLAS Awards - Software and Professional Services

02 February 21 | Mark Allphin and Sam Eaquinto

The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2021. Watch sessions from our first-ever virtual Best In KLAS Award Show to hear from the winning vendors in each segment. View Awards Show Recordings

Emerging Technology

11 December 20 | Ryan Oliver and Sam Eaquinto

Some providers have recently turned to third-party solutions to optimize their revenue cycle solutions. Over the last year, KLAS has interviewed 8 Cerner clients that have used Softek’s services to achieve this objective. Several of these same clients requested KLAS highlight the work that Softek has done. This report is a response to those providers’ requests to spotlight Softek’s revenue cycle optimization performance, which earned a KLAS 2020 Category Leader award.

Past Revenue Cycle Optimization Awards