2021 Best In KLAS Revenue Cycle Optimization

When making a core HIT purchasing decision, ambulatory healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas beyond core EMR and PM solutions. This athenahealth “complete look” provides a high-level analysis of the key IT components that make up athenahealth’s comprehensive suite. (Other reports in the series do the same for eClinicalWorks, Greenway Health, NextGen Healthcare, and Veradigm.)

Performance

IT Advisory Services 2023

09 February 23 | Doug VanWagenen and Trent Davis

In the IT advisory space, many firms perform well, but the breadth of their expertise varies—some firms offer many services, while others focus on a specific area. This report examines the breadth of firms’ validated services as well as client satisfaction and performance consistency. To provide better transparency into IT advisory services, KLAS has broken them into the following four segments: IT planning and assessment, revenue cycle optimization, clinical optimization, and analytics advisory services. Additionally, this report categorizes firms into four groups based on validated engagements:

The financial climate in healthcare has pressed many revenue cycle teams to do more with less, but many struggle with staffing and the deep technical expertise needed for revenue cycle optimization. An organization’s financial health requires a holistic approach that includes expertise in revenue cycle and healthcare software and processes. This is where firms like Chi-Matic (a primarily Epic-focused firm) step in. This report evaluates the experiences of provider organizations that have used Chi-Matic’s revenue cycle services.

Company/solution	Overall performance score (100-point scale)	Total evaluations	Trend (2020-2021)	Loyalty	Operations	Relationship	Services	Value

Softek	97.8	n=9	0%	A+	A	A+	A	A+

Nordic	97.3	n=8	0%	A+	A	A	A+	A+

Impact Advisors	92.4	n=8	0%	A	A-	A	B	A-

Guidehouse (formerly Navigant)	90.8	n=17	0%	A	B+	A-	A-	B+
	50.0	100.0

Company/solution	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value

Softek 97.8 n=9 COMMENTS	0%	A+	A	A+	A	A+
Nordic 97.3 n=8 COMMENTS	0%	A+	A	A	A+	A+
Impact Advisors 92.4 n=8 COMMENTS	0%	A	A-	A	B	A-
Guidehouse (formerly Navigant) 90.8 n=17 COMMENTS	0%	A	B+	A-	A-	B+

Company/solution	Overall performance score (100-point scale)	Total evaluations	Loyalty	Operations	Relationship	Services	Value

athenahealth [C] C	88.5	n=7	A-	A-	B+	A-	B

ECG Management Consultants * L	92.6	n=5	A	B	A-	A-	A

Huron * L	91.8	n=5	A	A	B+	A-	B

PwC * L	98.1	n=3	A+	A-	A+	A+	A

Company/solution	Overall performance score (100-point scale)	Total evaluations

athenahealth [C] C loyalty A- operations A- relationship B+ services A- value B	88.5	n=7

ECG Management Consultants * L loyalty A operations B relationship A- services A- value A	92.6	n=5

Huron * L loyalty A operations A relationship B+ services A- value B	91.8	n=5

PwC * L loyalty A+ operations A- relationship A+ services A+ value A	98.1	n=3

Revenue Cycle Optimization

Past Revenue Cycle Optimization Awards

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