A+ = >95.0
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
Category average: 92.5
Services average: 88.2
Company/solution |
Total evaluations |
Trend (2020-2021) |
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
Censinet assessment |
||
Softek
|
97.8 |
n=9
|
0%
|
A+
|
A
|
A+
|
A
|
A+
|
|
|
| |
|
|
|
|||||||
|
Nordic
|
97.3 |
n=8
|
0%
|
A+
|
A
|
A
|
A+
|
A+
|
|
|
| |
|
|
|
|||||||
|
Impact Advisors
|
92.4 |
n=8
|
0%
|
A
|
A-
|
A
|
B
|
A-
|
|
|
| |
|
|
|
|||||||
|
Guidehouse
(formerly Navigant)
|
90.8 |
n=17
|
0%
|
A
|
B+
|
A-
|
A-
|
B+
|
|
|
50.0 |
100.0 |
*Limited Data |
||||||||
Company/solution |
Trend
(2020-2021) |
 Culture |
 Loyalty |
 Operations |
 Product |
 Relationship |
 Value |
|
|
Softek
97.8
n=9
COMMENTS
|
0%
|
A+
|
A
|
A+
|
A
|
A+
|
||
|
Nordic
97.3
n=8
COMMENTS
|
0%
|
A+
|
A
|
A
|
A+
|
A+
|
||
|
Impact Advisors
92.4
n=8
COMMENTS
|
0%
|
A
|
A-
|
A
|
B
|
A-
|
||
|
Guidehouse
(formerly Navigant) 90.8
n=17
COMMENTS
|
0%
|
A
|
B+
|
A-
|
A-
|
B+
|
Company/solution
97.8
n=9
Censinet assessment N/A
loyalty
A+
operations
A
relationship
A+
services
A
value
A+
COMMENTS
97.3
n=8
Censinet assessment N/A
loyalty
A+
operations
A
relationship
A
services
A+
value
A+
COMMENTS
92.4
n=8
Censinet assessment N/A
loyalty
A
operations
A-
relationship
A
services
B
value
A-
COMMENTS
90.8
n=17
Censinet assessment N/A
loyalty
A
operations
B+
relationship
A-
services
A-
value
B+
COMMENTS
Solutions not ranked
C L *Limited Data
Company/solution |
Overall performance score | Total evaluations |
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
Censinet assessment |
|
athenahealth
[C] C |
88.5 |
n=7
|
A-
|
A-
|
B+
|
A-
|
B
|
|
| |
|
|
|
|||||
|
ECG Management Consultants
* L |
92.6 |
n=5
|
A
|
B
|
A-
|
A-
|
A
|
|
| |
|
|
|
|||||
|
Huron
* L |
91.8 |
n=5
|
A
|
A
|
B+
|
A-
|
B
|
|
| |
|
|
|
|||||
|
PwC
* L |
98.1 |
n=3
|
A+
|
A-
|
A+
|
A+
|
A
|
|
C L *Limited Data
Company/solution |
Overall
performance score
|
Total evaluations |
|
athenahealth
[C] C loyalty
A-
operations
A-
relationship
B+
services
A-
value
B
|
88.5 |
n=7
|
|
ECG Management Consultants
* L loyalty
A
operations
B
relationship
A-
services
A-
value
A
|
92.6 |
n=5
|
|
Huron
* L loyalty
A
operations
A
relationship
B+
services
A-
value
B
|
91.8 |
n=5
|
|
PwC
* L loyalty
A+
operations
A-
relationship
A+
services
A+
value
A
|
98.1 |
n=3
|
C L *Limited Data
Company/solution
athenahealth
[C] C
[C] C
88.5
n=7
n=7
loyalty
A-
operations
A-
relationship
B+
services
A-
value
B
ECG Management Consultants
* L
* L
92.6
n=5
n=5
loyalty
A
operations
B
relationship
A-
services
A-
value
A
Huron
* L
* L
91.8
n=5
n=5
loyalty
A
operations
A
relationship
B+
services
A-
value
B
PwC
* L
* L
98.1
n=3
n=3
loyalty
A+
operations
A-
relationship
A+
services
A+
value
A
