2023 Best In KLAS Revenue Cycle Optimization

White Paper

Consistent High Performers 2025

07 November 25 | Bradley Hunter and Lance Merrell

KLAS’ reports—including the annual Best in KLAS report—share which software vendors and services firms excel in helping healthcare professionals improve various aspects of healthcare. While reports typically draw from data collected over the prior 12 or 18 months, we wanted to examine which companies deliver strong client satisfaction over a longer period of time. To answer this, KLAS is introducing the Consistent High Performers report, a new annual report recognizing vendors and services firms that maintain high client satisfaction on a three-year rolling basis for a specific offering. This inaugural report—intended to complement Best in KLAS—identifies the 2025 consistent high performers and how they are collectively rated across KLAS’ customer experience pillars. Additionally, the report draws from surveys administered to 25 consistent high performers, who shared similar best practices for maintaining high client satisfaction. KLAS hopes this report helps healthcare organizations identify future partners and prompts other HIT vendors and firms to implement these best practices.

In 2022, KLAS interviewed 27 HIT services firms with broad market experience, asking them about their best practices for driving successful client engagements. Drawing from those insights and correlating them with the KLAS performance data of high-performing firms, this study—part of KLAS’ Vendor Excellence series—looks at four critical areas firms should evaluate to ensure successful engagements: measurement of outcomes, sales and contracting, internal hiring and training, and engagement execution.

In the IT advisory space, many firms perform well, but the breadth of their expertise varies—some firms offer many services, while others focus on a specific area. This report examines the breadth of firms’ validated services as well as client satisfaction and performance consistency. To provide better transparency into IT advisory services, KLAS has broken them into the following four segments: IT planning and assessment, revenue cycle optimization, clinical optimization, and analytics advisory services. Additionally, this report categorizes firms into four groups based on validated engagements:

	Overall performance score (100-point scale)	Trend (2022-2023)	Total evaluations	Loyalty	Operations	Relationship	Services	Value

Chi-Matic	97.0	N/A	n=15	A+	A+	A+	A	A

Guidehouse	96.5	N/A	n=6	A+	A	A	A	A+

Softek	93.7	-2%	n=8	A+	A-	A	A-	A

Nordic	93.2	-4%	n=12	A	A-	A	A-	A-

Impact Advisors	92.0	-5%	n=10	A	B+	A	B+	A-

Tegria	90.7	N/A	n=19	A-	A-	A	B+	B+
	0.0	100.0

	Overall performance score (100-point scale)	Total evaluations	Loyalty	Operations	Services	Value

athenahealth Revenue Cycle Optimization L C	97.5	n=3	A+	A	A	A+

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