A+ = 93.0+
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
C+ = 77.0-79.9
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
Based on KLAS' Decision Insights data, the market energy indicator reflects the frequency with which a vendor is seriously considered and replaced compared to what would be expected based on the number of vendors in the market and the number of purchase decisions recorded.
Market average: 92.4
Services average: 89.7
Overall performance score (100-point scale) |
Trend (2022-2023) |
Total evaluations |
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
|||
| Chi-Matic | 97.0 |
N/A
|
n=15
|
A+
|
A+
|
A+
|
A
|
A
|
||
| |
|
|
|
|||||||
Guidehouse
|
96.5 |
N/A
|
n=6
|
A+
|
A
|
A
|
A
|
A+
|
||
| |
|
|
|
|||||||
|
Softek
|
93.7 |
-2%
|
n=8
|
A+
|
A-
|
A
|
A-
|
A
|
||
| |
|
|
|
|||||||
|
Nordic
|
93.2 |
-4%
|
n=12
|
A
|
A-
|
A
|
A-
|
A-
|
||
| |
|
|
|
|||||||
|
Impact Advisors
|
92.0 |
-5%
|
n=10
|
A
|
B+
|
A
|
B+
|
A-
|
||
| |
|
|
|
|||||||
|
Tegria
|
90.7 |
N/A
|
n=19
|
A-
|
A-
|
A
|
B+
|
B+
|
||
0.0 |
100.0 |
|||||||||
Chi-Matic
97
n=15
loyalty
A+
operations
A+
relationship
A+
services
A
value
A
Additional Performance Insights
Additional Performance Insights
Ranked solutions for which at least 100% of respondents answered yes.
Avoids charging for every little thing?
Chi-Matic
Revenue Cycle Optimization
Revenue Cycle Optimization
n=15 100%
Guidehouse
Revenue Cycle Optimization
Revenue Cycle Optimization
n=6 100%
Impact Advisors
Revenue Cycle Optimization
Revenue Cycle Optimization
n=9 100%
Nordic
Revenue Cycle Optimization
Revenue Cycle Optimization
n=12 100%
Softek
Revenue Cycle Optimization
Revenue Cycle Optimization
n=7 100%
Tegria
Revenue Cycle Optimization
Revenue Cycle Optimization
n=18 100%
Exceeds expectations?
Guidehouse
Revenue Cycle Optimization
Revenue Cycle Optimization
n=6 100%
Would you buy again?
Chi-Matic
Revenue Cycle Optimization
Revenue Cycle Optimization
n=15 100%
Guidehouse
Revenue Cycle Optimization
Revenue Cycle Optimization
n=6 100%
Impact Advisors
Revenue Cycle Optimization
Revenue Cycle Optimization
n=9 100%
Nordic
Revenue Cycle Optimization
Revenue Cycle Optimization
n=13 100%
Softek
Revenue Cycle Optimization
Revenue Cycle Optimization
n=8 100%
Avoids charging for every little thing?
Chi-Matic
Revenue Cycle Optimization
Revenue Cycle Optimization
n=15 100%
Guidehouse
Revenue Cycle Optimization
Revenue Cycle Optimization
n=6 100%
Impact Advisors
Revenue Cycle Optimization
Revenue Cycle Optimization
n=9 100%
Nordic
Revenue Cycle Optimization
Revenue Cycle Optimization
n=12 100%
Softek
Revenue Cycle Optimization
Revenue Cycle Optimization
n=7 100%
Tegria
Revenue Cycle Optimization
Revenue Cycle Optimization
n=18 100%
Exceeds Expectations?
Guidehouse
Revenue Cycle Optimization
Revenue Cycle Optimization
n=6 100%
Would you buy again?
Chi-Matic
Revenue Cycle Optimization
Revenue Cycle Optimization
n=15 100%
Guidehouse
Revenue Cycle Optimization
Revenue Cycle Optimization
n=6 100%
Impact Advisors
Revenue Cycle Optimization
Revenue Cycle Optimization
n=9 100%
Nordic
Revenue Cycle Optimization
Revenue Cycle Optimization
n=13 100%
Softek
Revenue Cycle Optimization
Revenue Cycle Optimization
n=8 100%
