2023 Best In KLAS Technical Services

In 2022, KLAS interviewed 27 HIT services firms with broad market experience, asking them about their best practices for driving successful client engagements. Drawing from those insights and correlating them with the KLAS performance data of high-performing firms, this study—part of KLAS’ Vendor Excellence series—looks at four critical areas firms should evaluate to ensure successful engagements: measurement of outcomes, sales and contracting, internal hiring and training, and engagement execution.

Performance

Security & Privacy Consulting Services 2022

25 August 22 | Ciera Walker and Kaleb Harris

Cybersecurity attacks are on the rise, and healthcare organizations are especially at risk. Security vulnerabilities can lead to financial penalties imposed by OCR, damaged organization reputations, and the increased risk of patient safety and data being compromised. To reduce vulnerabilities, organizations often bring in outside consulting firms that specialize in enhancing security and data privacy measures in healthcare. This report examines several such firms (and one cross-industry firm) to determine who effectively assists in reducing risk, engages closely with clients, and exceeds expectations.

Provider organizations require a broad range of technical skills to help them manage mergers and acquisitions and the acceleration of healthcare’s digital transformation. To help already strained IT departments, many provider organizations turn to services firms for project-based implementation services and infrastructure and application management. This report evaluates the experience of healthcare organizations that have used technical services offered by Neudesic, an IBM company.

Company/solution	Overall performance score (100-point scale)	Total evaluations	Trend (2022-2023)	Culture	Loyalty	Operations	Relationship	Services	Value

Prominence Technical Services	95.7	n=16	-1%	--	A+	A	A+	A	A

Galen Healthcare Technical Services	92.6	n=17	-4%	--	A	A	A-	A	B+

CSI Healthcare IT Technical Services	91.4	n=12	N/A	--	A-	A	A-	B	A-

Tegria Technical Services	89.1	n=32	+1%	--	A-	B+	A-	B+	B+

314e Technical Services	88.2	n=10	-8%	--	B+	B	B+	B+	B+
	50.0	100.0

Company/solution	Trend (2022-2023)	Culture	Loyalty	Operations	Product	Relationship	Value

Prominence Technical Services 95.7 n=16 COMMENTS	-1%	--	A+	A	A+	A	A
Galen Healthcare Technical Services 92.6 n=17 COMMENTS	-4%	--	A	A	A-	A	B+
CSI Healthcare IT Technical Services 91.4 n=12 COMMENTS	N/A	--	A-	A	A-	B	A-
Tegria Technical Services 89.1 n=32 COMMENTS	+1%	--	A-	B+	A-	B+	B+
314e Technical Services 88.2 n=10 COMMENTS	-8%	--	B+	B	B+	B+	B+

Company/solution	Overall performance score (100-point scale)	Total evaluations	Culture	Loyalty	Operations	Relationship	Services	Value

Apex Systems Technical Services * L	91.7	n=11	--	A-	A	A-	B+	A-

IQVIA Technical Services * L	92.9	n=7	--	A	B+	A-	B+	A

Nordic Technical Services * L	89.6	n=7	--	A	B+	A	B+	B

Pivot Point Consulting, a Vaco Company Technical Services * L	95.3	n=9	--	A+	A-	A	A	A

S&P Consultants, a Nordic Global Company Technical Services * L	96.8	n=7	--	A+	--	A	A	A

Company/solution	Overall performance score (100-point scale)	Total evaluations

Apex Systems Technical Services * L culture -- loyalty A- operations A relationship A- services B+ value A-	91.7	n=11

IQVIA Technical Services * L culture -- loyalty A operations B+ relationship A- services B+ value A	92.9	n=7

Nordic Technical Services * L culture -- loyalty A operations B+ relationship A services B+ value B	89.6	n=7

Pivot Point Consulting, a Vaco Company Technical Services * L culture -- loyalty A+ operations A- relationship A services A value A	95.3	n=9

S&P Consultants, a Nordic Global Company Technical Services * L culture -- loyalty A+ operations -- relationship A services A value A	96.8	n=7

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