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Tegria Technical Services Commentary
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Subject Expert
Daniel Zeitner
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
We meet with Tegria’s primary account managers regularly. There isn't a lot to say during those...
Now and again, Tegria needs some hand-holding, but they're not full-time employees here. However, I...
Tegria has been wonderful. They're just always willing to go above and beyond what I would expect....
I would ask people considering Tegria what their scope of needs is and clarify that they would get...
For the desktop support services side, we have a great point of contact. They are very helpful....
From my point of view, I'm looking at the firm's technical services more as front-end support. It is...
From a cost-benefit analysis, even with the money that we would spend on FTEs, we really aren't...
Something that works well for me is that we really try to focus on establishing the right culture....
I just don't see Tegria’s account managers that much. They're not that visible. I work directly with...
I think Tegria did a fantastic job. They don't pull me into every small decision. They're capable,...
We have come in below budget. I think I get a lot of credit for that, but I think that the program...
When I reach out and ask Tegria for something, they are very on top of it. But without me reaching...
Tegria is an easy firm to work with if we know what we want. Their analysts are top notch, but we...
Tegria is a bit more expensive than some other contractor groups. They deliver what is needed, and...
The people that Tegria gives us fit in well; they could be good full-time employees here. But on...
We’re still getting our feet under us with our engagement with Tegria, but we’re all in, and the...
My recommendation of Tegria would depend on the hospital asking. I would recommend the firm for...
Tegria is at the table to shape our strategy. For example, a certain vendor's licensing has gotten...
I want Tegria to do less with giving us a scope of work, saying they’ll get it done, and then...
If I need a report, that report will get written. Tegria meets that expectation.
Tegria has been great to work with. There are some pretty big items that they have worked with us on...
I have worked with firms that have charged me for scoping future work. That is crazy to me. Tegria...
Commentary Summary
Comment Type Breakout