Galen Healthcare Technical Services Commentary
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Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
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User Commentary
Loyalty, Relationship
Galen Healthcare is growing a lot, and they have a lot more people. I feel like they get better each...
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Loyalty, Relationship
This is not an area of improvement, but Galen Healthcare may have an opportunity where, since they...
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Loyalty, Relationship, Services
What differentiates Galen Healthcare from others is their experience. They are not exaggerating or...
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Loyalty, Operations, Services
During our first implementation, we went with a different firm. It went terribly. There was a...
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Value
Galen Healthcare is a business; they have to have some restrictions on the scope. But when there is...
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Relationship
Occasionally, if we have to change the scope or put in a change, the process seems to take a long...
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Relationship
My experience with Galen Healthcare has been very positive. They respond quickly, and they are...
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Loyalty, Relationship
I would tell someone looking at Galen Healthcare to look at all their services. The firm is bigger...
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Relationship
Galen Healthcare has definitely been working with our EHR vendor and our organization. We are one...
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Services
Galen Healthcare’s resources and communication are extremely good. There were some technical issues,...
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Relationship, Operations
Galen Healthcare has been a very good partner. Their leaders and project managers who have worked...
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Value
With Galen Healthcare, there was one charge, one contract, and no further charges. I have been happy...
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Services
If we were talking about the full stack of sales and technical staff, I would have a lower...
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Relationship, Operations, Services
Due to the firm, there was a reduction of pain points, but there were still pain points. Those were...
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Relationship, Value
One of the firm’s executive salespeople was extremely helpful. We had a lot of phone calls, and that...
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Operations, Services, Value
Some things could have gone better. There was some scope creep. I don't know whether that was...
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Operations, Services, Value
Galen Healthcare consistently exceeded our expectations for the conversions. The conversions were...
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Relationship
Galen Healthcare has been doing this work for years, and they are different from other firms. A lot...
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Relationship
We are paying Galen Healthcare, so this sounds strange from our angle, but they are pretty flexible...
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Relationship, Services
The people at Galen Healthcare were great. We could go as high as we wanted whenever we wanted. We...
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Relationship
Galen Healthcare is pretty knowledgeable. They have answered all the questions we have had so far...
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Relationship
Galen Healthcare’s technical team has definitely exceeded our expectations with their communication....
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Relationship
Galen Healthcare has been a solid partner for many years.
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Loyalty, Relationship, Services, Value
We didn't consider any other firms because Galen Healthcare was the only one in the market that...
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Relationship, Services
We have recommended Galen Healthcare. Galen Healthcare's pricing model was fair. They worked well...
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Loyalty, Relationship, Operations
Galen Healthcare's staff and consultants were sharp and new. We had a bit of a relationship with...
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Relationship, Operations
At least early on, Galen Healthcare's leadership team was definitely involved. They weren't as...
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Relationship
The only reason I'm at the satisfaction level I am with the quality of staff and consultants is...
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Relationship
To exceed expectations, Galen Healthcare had their consultant get embedded in the team. The...
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Operations
With Galen Healthcare's technical services, our timeline faltered, but the issue was actually on my...
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Loyalty, Relationship, Services
We have used other firms, so we are familiar with them, and Galen Healthcare has always been our...
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Services
We are happy with Galen Healthcare. We really like working with our person at Galen Healthcare. They...
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Value
Galen Healthcare is pretty comparable in cost to the other firm we used that we weren't as pleased...
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Operations
The only area of growth I can think of for Galen Healthcare would be with some of their archiving...
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Loyalty, Relationship
We chose Galen Healthcare because they had a more involved executive team than another firm had. We...
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Loyalty, Relationship
Galen Healthcare is our firm of choice for third-party data conversion and data archiving. We had a...
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Value
To be fair, Galen Healthcare has not charged for every little thing, but they have added additional...
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Relationship, Operations
Galen Healthcare is very knowledgeable, and they are quite flexible. Our project has had a lot of...
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