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Galen Healthcare Technical Services Commentary
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Subject Expert
Daniel Zeitner
Engagement Partner
KLAS Engagement Partner - Daniel Zeitner
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Director

Our experience with Galen Healthcare has been limited to one developer over the past several years,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Other C-Suite

Galen Healthcare's pricing is very reasonable. The product is actually very good. The firm's sales...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Other C-Suite

Galen Healthcare has been with us for a long time, so they better have my long-term interests at...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Other C-Suite

Galen Healthcare has done multiple projects for us, and they have staff members who are...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

It may just be the nature of the game, but sometimes the timelines are a little long with Galen...

Comment Tone Neutral
Pillars Operations, Services
Evaluation Unrated

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Manager

Galen Healthcare hasn’t shared a road map for what they are looking to do in the future. We don’t...

Comment Tone Neutral
Pillars Operations
Evaluation Unrated

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Manager

The staff and consultants from Galen Healthcare are great. They are fairly responsive. They are a...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Galen Healthcare is part of a larger company called RLDatix, and RLDatix offers a ton of services...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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Manager

Galen Healthcare is not cheap. They are very expensive. They have illustrated discounts, but I have...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

I would tell people looking to work with Galen Healthcare to have a complete inventory of all...

Comment Tone Neutral
Pillars Operations
Evaluation Unrated

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Manager

The team that Galen Healthcare assembled is phenomenal. With the project management aspect, the...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

Before the project started, my Galen Healthcare account representative thoroughly explained the...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

I have no concerns about the project with Galen Healthcare. It is going well, and I couldn't picture...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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CIO

Galen Healthcare is growing a lot, and they have a lot more people. I feel like they get better each...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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CIO

This is not an area of improvement, but Galen Healthcare may have an opportunity where, since they...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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CIO

What differentiates Galen Healthcare from others is their experience. They are not exaggerating or...

Comment Tone Positive
Pillars Loyalty, Relationship, Services
Evaluation Unrated

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CIO

During our first implementation, we went with a different firm. It went terribly. There was a...

Comment Tone Positive
Pillars Loyalty, Operations, Services
Evaluation Unrated

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Manager

Galen Healthcare is a business; they have to have some restrictions on the scope. But when there is...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

Occasionally, if we have to change the scope or put in a change, the process seems to take a long...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

My experience with Galen Healthcare has been very positive. They respond quickly, and they are...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

I would tell someone looking at Galen Healthcare to look at all their services. The firm is bigger...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

Galen Healthcare has definitely been working with our EHR vendor and our organization. We are one...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Galen Healthcare’s resources and communication are extremely good. There were some technical issues,...

Comment Tone Positive
Pillars Services
Evaluation Unrated

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Director

Galen Healthcare has been a very good partner. Their leaders and project managers who have worked...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

With Galen Healthcare, there was one charge, one contract, and no further charges. I have been happy...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

If we were talking about the full stack of sales and technical staff, I would have a lower...

Comment Tone Negative
Pillars Services
Evaluation Unrated

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Manager

Due to the firm, there was a reduction of pain points, but there were still pain points. Those were...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

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Manager

One of the firm’s executive salespeople was extremely helpful. We had a lot of phone calls, and that...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Manager

Some things could have gone better. There was some scope creep. I don't know whether that was...

Comment Tone Negative
Pillars Operations, Services, Value
Evaluation Unrated

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Manager

Galen Healthcare consistently exceeded our expectations for the conversions. The conversions were...

Comment Tone Positive
Pillars Operations, Services, Value
Evaluation Unrated

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Manager

Galen Healthcare has been doing this work for years, and they are different from other firms. A lot...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We are paying Galen Healthcare, so this sounds strange from our angle, but they are pretty flexible...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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