2021 Best In KLAS Technical Services

In 2022, KLAS interviewed 27 HIT services firms with broad market experience, asking them about their best practices for driving successful client engagements. Drawing from those insights and correlating them with the KLAS performance data of high-performing firms, this study—part of KLAS’ Vendor Excellence series—looks at four critical areas firms should evaluate to ensure successful engagements: measurement of outcomes, sales and contracting, internal hiring and training, and engagement execution.

Performance

Security & Privacy Consulting Services 2022

25 August 22 | Ciera Walker and Kaleb Harris

Cybersecurity attacks are on the rise, and healthcare organizations are especially at risk. Security vulnerabilities can lead to financial penalties imposed by OCR, damaged organization reputations, and the increased risk of patient safety and data being compromised. To reduce vulnerabilities, organizations often bring in outside consulting firms that specialize in enhancing security and data privacy measures in healthcare. This report examines several such firms (and one cross-industry firm) to determine who effectively assists in reducing risk, engages closely with clients, and exceeds expectations.

	Overall performance score (100-point scale)	Trend (2020-2021)	Total evaluations	Loyalty	Operations	Relationship	Services	Value

Galen Healthcare, an RLDatix Company Galen Healthcare Technical Services	96.5	0%	n=17	A+	A	A	A	A

Prominence	96.4	0%	n=15	A+	A+	A+	A	A

314e	96.2	0%	n=12	A+	A	A	A-	A+

Nordic	94.3	N/A	n=14	A+	A	A	A-	A-

J2 Interactive	93.2	0%	n=12	A+	A-	A-	A-	A

S&P Consultants, a Nordic Global Company S&P Consultants Technical Services	92.3	0%	n=15	A	A	A-	A	B+

Engage (merged with Tegria) Engage Technical Services	91.9	0%	n=19	A	A-	A-	A-	B+

Pivot Point Consulting, a Vaco Company	89.8	0%	n=13	A	B+	A-	B+	B

Tegria Navin, Haffty & Associates (NHA) Technical Services	89.1	0%	n=12	A	A-	B+	A-	B-
	50.0	100.0

	Overall Performance Score (100-point scale)	Total evaluations	Loyalty	Operations	Relationship	Services	Value

Atos L	70.9	n=5	D	C-	D+	C	C

Experis Health Solutions ettain health Technical Services L	85.8	n=8	B-	A-	B	B	B

The HCI Group L	81.1	n=8	B	B-	B-	B	C

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