2021 Best In KLAS Technical Services

Perception

Security & Privacy Consulting Services 2021

29 June 21 | Ciera Walker and Kaleb Harris

In a constantly shifting security environment, many healthcare organizations choose to engage outside firms to help them improve their security posture and reduce risk. To differentiate the many firms that offer such services, KLAS spoke with security and IT leaders from 74 healthcare organizations of various sizes to understand (1) what makes a security and privacy consulting firm a true partner, (2) which firms are perceived to have the strong security services offering that healthcare organizations need, (3) how these perceptions compare to the experiences of actual clients, and (4) how the COVID-19 pandemic has affected healthcare organizations’ security programs.

The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2021. Watch sessions from our first-ever virtual Best In KLAS Award Show to hear from the winning vendors in each segment. View Awards Show Recordings

Say what you want about meaningful use, but its success in spurring EMR adoption is hardly debatable. A wealth of healthcare data has now been captured electronically, but if it is to optimize patient care and provider collaboration, it must be available in a useful, accessible format. A broad range of technical skills are needed to convert data and integrate clinical applications, analytics tools, and other platforms. For help in this area, many provider organizations turn to the technical expertise of services firms. This report—focused on an initial subset of these firms (see below)—examines performance and capabilities in a market that sees high satisfaction overall.

Company/solution	Overall score	Total evaluations	Trend (2020-2021)	Loyalty	Operations	Relationship	Services	Value	Censinet assessment

Galen Healthcare Technical Services	96.5	n=17	0%	A+	A	A	A	A

Prominence Technical Services	96.4	n=15	0%	A+	A+	A+	A	A

314e Technical Services	96.2	n=12	0%	A+	A	A	A-	A+

Nordic Technical Services	94.3	n=14	0%	A+	A	A	A-	A-

J2 Interactive Technical Services	93.2	n=12	-0%	A+	A-	A-	A-	A

S&P Consultants, a Nordic Global Company S&P Consultants Technical Services	92.3	n=15	0%	A	A	A-	A	B+

Engage (merged with Tegria) Engage Technical Services	91.9	n=19	-0%	A	A-	A-	A-	B+

Pivot Point Consulting, a Vaco Company Technical Services	89.8	n=13	-0%	A	B+	A-	B+	B

Tegria Navin, Haffty & Associates (NHA) Technical Services	89.1	n=12	-0%	A	A-	B+	A-	B-
	50.0	100.0		*Limited Data

Company/solution	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value

Galen Healthcare Technical Services 96.5 n=17 COMMENTS	0%	A+	A	A	A	A
Prominence Technical Services 96.4 n=15 COMMENTS	0%	A+	A+	A+	A	A
314e Technical Services 96.2 n=12 COMMENTS	0%	A+	A	A	A-	A+
Nordic Technical Services 94.3 n=14 COMMENTS	0%	A+	A	A	A-	A-
J2 Interactive Technical Services 93.2 n=12 COMMENTS	-0%	A+	A-	A-	A-	A
S&P Consultants, a Nordic Global Company S&P Consultants Technical Services 92.3 n=15 COMMENTS	0%	A	A	A-	A	B+
Engage (merged with Tegria) Engage Technical Services 91.9 n=19	-0%	A	A-	A-	A-	B+
Pivot Point Consulting, a Vaco Company Technical Services 89.8 n=13 COMMENTS	-0%	A	B+	A-	B+	B
Tegria Navin, Haffty & Associates (NHA) Technical Services 89.1 n=12 COMMENTS	-0%	A	A-	B+	A-	B-

Company/solution	Overall performance score	Total evaluations	Loyalty	Operations	Relationship	Services	Value	Censinet assessment

Atos Technical Services * L	70.9	n=5	D	C-	D+	C	C

Experis Health (formerly ettain health) ettain health Technical Services * L	85.8	n=8	B-	A-	B	B	B

The HCI Group Technical Services * L	81.1	n=8	B	B-	B-	B	C

Company/solution	Overall performance score	Total evaluations

Atos Technical Services * L loyalty D operations C- relationship D+ services C value C	70.9	n=5

Experis Health (formerly ettain health) ettain health Technical Services * L loyalty B- operations A- relationship B services B value B	85.8	n=8

The HCI Group Technical Services * L loyalty B operations B- relationship B- services B value C	81.1	n=8

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