2021 Best In KLAS Technical Services

In 2022, KLAS interviewed 27 HIT services firms with broad market experience, asking them about their best practices for driving successful client engagements. Drawing from those insights and correlating them with the KLAS performance data of high-performing firms, this study—part of KLAS’ Vendor Excellence series—looks at four critical areas firms should evaluate to ensure successful engagements: measurement of outcomes, sales and contracting, internal hiring and training, and engagement execution.

Performance

Security & Privacy Consulting Services 2022

25 August 22 | Ciera Walker and Kaleb Harris

Cybersecurity attacks are on the rise, and healthcare organizations are especially at risk. Security vulnerabilities can lead to financial penalties imposed by OCR, damaged organization reputations, and the increased risk of patient safety and data being compromised. To reduce vulnerabilities, organizations often bring in outside consulting firms that specialize in enhancing security and data privacy measures in healthcare. This report examines several such firms (and one cross-industry firm) to determine who effectively assists in reducing risk, engages closely with clients, and exceeds expectations.

Provider organizations require a broad range of technical skills to help them manage mergers and acquisitions and the acceleration of healthcare’s digital transformation. To help already strained IT departments, many provider organizations turn to services firms for project-based implementation services and infrastructure and application management. This report evaluates the experience of healthcare organizations that have used technical services offered by Neudesic, an IBM company.

Company/solution	Overall performance score (100-point scale)	Total evaluations	Trend (2020-2021)	Loyalty	Operations	Relationship	Services	Value

Galen Healthcare Technical Services	96.5	n=17	0%	A+	A	A	A	A

Prominence Technical Services	96.4	n=15	0%	A+	A+	A+	A	A

314e Technical Services	96.2	n=12	0%	A+	A	A	A-	A+

Nordic Technical Services	94.3	n=14	N/A	A+	A	A	A-	A-

J2 Interactive Technical Services	93.2	n=12	0%	A+	A-	A-	A-	A

S&P Consultants, a Nordic Global Company S&P Consultants Technical Services	92.3	n=15	0%	A	A	A-	A	B+

Engage (merged with Tegria) Engage Technical Services	91.9	n=19	0%	A	A-	A-	A-	B+

Pivot Point Consulting, a Vaco Company Technical Services	89.8	n=13	0%	A	B+	A-	B+	B

Tegria Navin, Haffty & Associates (NHA) Technical Services	89.1	n=12	0%	A	A-	B+	A-	B-
	50.0	100.0

Company/solution	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value

Galen Healthcare Technical Services 96.5 n=17 COMMENTS	0%	A+	A	A	A	A
Prominence Technical Services 96.4 n=15 COMMENTS	0%	A+	A+	A+	A	A
314e Technical Services 96.2 n=12 COMMENTS	0%	A+	A	A	A-	A+
Nordic Technical Services 94.3 n=14 COMMENTS	N/A	A+	A	A	A-	A-
J2 Interactive Technical Services 93.2 n=12 COMMENTS	0%	A+	A-	A-	A-	A
S&P Consultants, a Nordic Global Company S&P Consultants Technical Services 92.3 n=15	0%	A	A	A-	A	B+
Engage (merged with Tegria) Engage Technical Services 91.9 n=19	0%	A	A-	A-	A-	B+
Pivot Point Consulting, a Vaco Company Technical Services 89.8 n=13 COMMENTS	0%	A	B+	A-	B+	B
Tegria Navin, Haffty & Associates (NHA) Technical Services 89.1 n=12 COMMENTS	0%	A	A-	B+	A-	B-

Company/solution	Overall performance score (100-point scale)	Total evaluations	Loyalty	Operations	Relationship	Services	Value

Atos Technical Services * L	70.9	n=5	D	C-	D+	C	C

Experis Health Solutions ettain health Technical Services * L	85.8	n=8	B-	A-	B	B	B

The HCI Group Technical Services * L	81.1	n=8	B	B-	B-	B	C

Company/solution	Overall performance score (100-point scale)	Total evaluations

Atos Technical Services * L loyalty D operations C- relationship D+ services C value C	70.9	n=5

Experis Health Solutions ettain health Technical Services * L loyalty B- operations A- relationship B services B value B	85.8	n=8

The HCI Group Technical Services * L loyalty B operations B- relationship B- services B value C	81.1	n=8

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