2022 Best In KLAS Value-Based Care Consulting

Performance

Healthcare Management Consulting 2025

30 April 25 | Kevin Huang and Warren Whitford

As the healthcare industry evolves, healthcare organizations often need strategic help to ensure operational success and better serve patients. Management consulting firms, with their wealth of expertise, are uniquely positioned to fulfill this need. KLAS’ Healthcare Management Consulting 2024 report shared which consulting needs were being prioritized by healthcare leaders. Building on last year’s findings, this report shares (1) the scope and type of validated healthcare management consulting (HMC) services provided by firms and (2) how firms perform—first examining the HMC market overall and then the six individual segments it comprises. The report is intended to help healthcare and payer organizations determine which firms may be best suited to meet their complex needs, with a particular focus on level of expertise, actionable deliverables, and outcomes.

In January 2021, Optum announced their intentions to acquire Change Healthcare. The merger remains unfinalized, however, as the US Department of Justice blocked the deal in February 2022 due to anticompetition concerns—such a merger would give UnitedHealth Group, Optum’s parent company and the nation’s largest insurer, access to rivals’ sensitive data. The legal proceeding is ongoing and scheduled to go to trial August 1, 2022. This report shares Optum and Change Healthcare customers’ reactions to the merger and their perceptions of its impact. Between March 2021 and April 2022, KLAS interviewed 48 individuals from 46 unique organizations; of these respondents, 9% are Optum customers, 56% are Change Healthcare customers, and 35% are customers of both vendors.

	Overall performance score (100-point scale)	Trend (2021-2022)	Total evaluations	Loyalty	Operations	Relationship	Services	Value

Premier Inc Premier Value-Based Care Consulting	95.6	+3%	n=6	A+	A	A-	A-	A

Optum	95.0	+6%	n=6	A+	A-	A	A	A

Deloitte	93.3	-1%	n=11	A	B+	A	A-	A-

ECG Management Consultants	90.3	-7%	n=14	A-	B+	A-	B+	A-

Guidehouse (formerly Navigant) Value-Based Care Consulting	90.1	-1%	n=11	A	B	A	B+	B
	50.0	100.0

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