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Deloitte Value-Based Care Consulting Commentary
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Subject Expert
Mike Smith
VP of Engagement
KLAS VP of Engagement - Mike Smith
 

Commentary Summary

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User Commentary

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VP/Other Executive

One of the last bastions is value-based care. I think most health systems are moving to value-based...

Comment Tone Positive
Pillars Loyalty, Operations
Evaluation Unrated

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VP/Other Executive

Deloitte exceeded expectations, and I think everyone involved in our organization would say the...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

Deloitte recognized where we're going long term, they had perspective on where we've been, and they...

Comment Tone Positive
Pillars Loyalty, Relationship, Operations
Evaluation Unrated

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VP/Other Executive

Deloitte has very experienced consultants. They did a good job of managing the mischief. They kept...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

Given the pressure that payers have seen in Medicare Advantage over the last few years and some of...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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VP/Other Executive

I would tell people to jump in headfirst with Deloitte. The environment is changing around...

Comment Tone Positive
Pillars Operations, Services
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VP/Other Executive

We didn't necessarily have an account manager from Deloitte. There's been a little bit of transition...

Comment Tone Negative
Pillars Relationship, Services
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VP/Other Executive

We gave Deloitte a list of tasks and a timeline, and they always met or exceeded the task...

Comment Tone Positive
Pillars Operations, Services
Evaluation Unrated

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VP/Other Executive

The Deloitte team has been very engaged, approachable, knowledgeable, and aware of the needs of our...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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VP/Other Executive

Deloitte has met all our expectations. It's hard to say that they exceeded them because we haven't...

Comment Tone Positive
Pillars Relationship, Operations
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VP/Other Executive

Other consultants have provided a certain level of market experience that Deloitte's consultants...

Comment Tone Negative
Pillars Operations
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VP/Other Executive

Our engagement involves two parties contracting with Deloitte. I would like Deloitte to push another...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

Deloitte is positive, professional, engaging, and collaborative. I've enjoyed working with the team....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CEO/President

The quality of Deloitte’s staff was excellent at all levels, and their account management was fabulous....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CEO/President

Strategic partnership is one of Deloitte’s strengths. They understand our budget constraints. They...

Comment Tone Positive
Pillars Relationship
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Director

The work we did with Deloitte involved some digital platforms. One did not work out for us because...

Comment Tone Negative
Pillars Loyalty, Operations
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Director

There was always one dedicated consultant from Deloitte, but we also had access to a few people...

Comment Tone Positive
Pillars Relationship, Services
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Director

All of our contracts already have callouts on what we expect to pay. Deloitte does not change that....

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

We are extremely satisfied with the strength of our partnership with Deloitte. They come to the...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

Deloitte is experienced, but it requires a lot of input from the client to build something out. So...

Comment Tone Negative
Pillars Relationship, Operations, Value
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Director

We achieved value. Deloitte provided insights through their tool, but it just was not usable for our...

Comment Tone Negative
Pillars Loyalty, Operations, Value
Evaluation Unrated

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Director

With a certain platform from Deloitte, we couldn't do anything with the information. Deloitte...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

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Director

We consulted one other firm before Deloitte. Based on the experience we had first, we wanted to make...

Comment Tone Neutral
Pillars Loyalty
Evaluation Unrated

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Director

I would not hire Deloitte for these services again at our organization because we transitioned to...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Director

For the digital tool, the user-friendly aspect could improve over time. It is a self-service...

Comment Tone Negative
Pillars Operations, Services
Evaluation Unrated

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VP/Other Executive

Early on, Deloitte was very engaged at the highest level. And obviously, as the project has gone on,...

Comment Tone Negative
Pillars Relationship, Services
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VP/Other Executive

Deloitte has consistently exceeded our expectations. There are always unknowns. As we went into a...

Comment Tone Positive
Pillars Relationship, Operations, Services, Value
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VP/Other Executive

We have a very experienced team from Deloitte. Deloitte’s staffing is great. There are some...

Comment Tone Positive
Pillars Services
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VP/Other Executive

The one area for improvement for Deloitte is just due to the vastness of the work, and that is with...

Comment Tone Negative
Pillars Services, Value
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VP/Other Executive

With Deloitte, we have achieved a systemized approach to a specific area and improved performance in...

Comment Tone Positive
Pillars Value
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VP/Other Executive

The only negative thing I would say is that one of the consultants got a bit flustered during a...

Comment Tone Negative
Pillars Operations
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VP/Other Executive

The firm understands the space and the difficulties organizations have with proving value in this...

Comment Tone Positive
Pillars Operations
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VP/Other Executive

There was someone that was doing overall account management for us, but that person transitioned...

Comment Tone Neutral
Pillars Relationship
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VP/Other Executive

Deloitte was well versed, and they understood the industry and were experienced. One of the...

Comment Tone Positive
Pillars Operations
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VP/Other Executive

I had done work with Deloitte at a previous company in the same space, so I knew what they could...

Comment Tone Positive
Pillars Value
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VP/Other Executive

Deloitte’s staff was very experienced in the task that they were assigned. Originally, the senior...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

The outcome we achieved with Deloitte was that we were able to get a structure around the related...

Comment Tone Positive
Pillars Operations, Value
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VP/Other Executive

Deloitte was very empowered to solve our problems. Deloitte stayed in communication and really took...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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