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KLAS VP, Services & Value-based Care - Warren Whitford
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Warren Whitford

VP, Services & Value-based Care

warren.whitford@klasresearch.com

801-734-1591

 
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We didn't receive much executive involvement from Optum, but I didn't really expect to based on the...

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Optum met our expectations. Optum didn't do anything bad. They provided us with reports on a regular...

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A benefit we have achieved is the improved ability to manage risk. I would say that Optum has given...

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Optum has supported us. They haven't had anything to do with COVID-19. Optum has been consistent, so...

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When it came to charging for every little thing, there was a change order and a cost for any changes...

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The biggest thing that the vendor does is update us on our performance. Throughout the year, we...

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We have negotiated prices a bit and have packaged some things at a lower overall cost. We continue...

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VP/Other Executive

We needed to make a stop-loss decision immediately, and Optum made themselves available to help even...

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We have had Optum run through a couple of different scenarios for sensitivity. They could have...

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VP/Other Executive

We don't have to go anywhere else to get everything done. That is fantastic. When we have a request...

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VP/Other Executive

Optum has been great. We have used their services for so long. There is a familiarity with the staff...

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VP/Other Executive

Optum is definitely driving tangible outcomes. That is partially due to the nature of the services...

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VP/Other Executive

We were losing money in the stop-loss exchange. We were losing almost a million dollars a year in...

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VP/Other Executive

I have a lot of very good things to say about Optum. They are amazing. We worked with the...

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VP/Other Executive

When a vendor goes from being a vendor to a partner, that means they are thinking about our...

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VP/Other Executive

We have regular planning calls with Optum, and they put a lot of effort into going above and beyond...

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VP/Other Executive

Sometimes our relationships with other organizations can be very parental when they want us to tell...

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VP/Other Executive

Our Optum resource wants to make sure we are doing the right things according to the law that will...

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VP/Other Executive

Optum brings skills we need to the table because the work we are doing is complicated to set up and...

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VP/Other Executive

I generally don’t like consultants, and I am not very nice to them all the time because when they...

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VP/Other Executive

Every once in a while we hear things from Optum that would have been helpful to know earlier, but...

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We worked out a flat-fee arrangement with Optum, so I don’t have to worry about hours and...

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VP/Other Executive

Our focus with Optum has been on the total cost of care and effectiveness, and we have had really...

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VP/Other Executive

In terms of execution, we have to help Optum sometimes, but that is good. They have been very...

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Director

I really like Optum, but I am trying not to be too easy on them. I do push them, and that is okay. I...

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Director

We definitely lean on the consulting arm because we can't always have an actuary or someone who is...

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Director

We are going to make a decision about the Pathways to Success. Optum has very much been part of our...

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Director

I think we have Optum's best people for our project. They are terribly available and willing to take...

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Director

I really thought that Optum did a superb job with executing. I had never used consultants from Optum...

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Director

Optum's executives make a big deal of making sure that they hear the good news and the bad news. I...

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Director

I would recommend Optum's consulting services without reservation. I would especially recommend...

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Director

In terms of the vendor's implementation services, we get what we want, but ideally, the...

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Director

Some of the quality metrics that I thought would be in the product aren't there in an accessible...

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VP/Other Executive

With another solution, we felt that a metric had measured incorrectly. Optum was able to help us....

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VP/Other Executive

Our experience with Optum has definitely changed our perspective on contracts and how to work with...

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VP/Other Executive

Optum asked great questions and listened carefully. We really felt that Optum was trying to help us...

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VP/Other Executive

In meeting with the Optum team, we felt that Optum understood what we were going through. They...

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VP/Other Executive

The consulting agreement had some time frames built into it, and Optum ran over most of those...

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VP/Other Executive

With one of our projects, Optum did the analysis. They looked at all the claims data, the risk...

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