Optum Value-Based Care Consulting Comments

 

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User Commentary

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VP/Other Executive

Tools and Methodology

Optum met our expectations. Optum didn't do anything bad. They provided us with reports on a regular...

Sep 2020
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VP/Other Executive

Project Results

A benefit we have achieved is the improved ability to manage risk. I would say that Optum has given...

Sep 2020
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VP/Other Executive

Relationship

Optum has supported us. They haven't had anything to do with COVID-19. Optum has been consistent, so...

Sep 2020
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VP/Other Executive

ROI and Cost

When it came to charging for every little thing, there was a change order and a cost for any changes...

Sep 2020
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VP/Other Executive

Project Results

The biggest thing that the vendor does is update us on our performance. Throughout the year, we...

Sep 2020
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VP/Other Executive

Sales and Contracting

We have negotiated prices a bit and have packaged some things at a lower overall cost. We continue...

Sep 2020
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VP/Other Executive

Relationship

We needed to make a stop-loss decision immediately, and Optum made themselves available to help even...

Sep 2020
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VP/Other Executive

Sales and Contracting

We have had Optum run through a couple of different scenarios for sensitivity. They could have...

Sep 2020
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VP/Other Executive

People and Knowledge

We don't have to go anywhere else to get everything done. That is fantastic. When we have a request...

Sep 2020
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VP/Other Executive

People and Knowledge

Optum has been great. We have used their services for so long. There is a familiarity with the staff...

Sep 2020
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VP/Other Executive

Project Results

Optum is definitely driving tangible outcomes. That is partially due to the nature of the services...

Sep 2020
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VP/Other Executive

ROI and Cost

We were losing money in the stop-loss exchange. We were losing almost a million dollars a year in...

Sep 2020
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VP/Other Executive

Tools and Methodology

I have a lot of very good things to say about Optum. They are amazing. We worked with the...

Sep 2020
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VP/Other Executive

Tools and Methodology

When a vendor goes from being a vendor to a partner, that means they are thinking about our...

Sep 2020
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VP/Other Executive

Relationship

We have regular planning calls with Optum, and they put a lot of effort into going above and beyond...

Sep 2020
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VP/Other Executive

Relationship

Sometimes our relationships with other organizations can be very parental when they want us to tell...

Sep 2020
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VP/Other Executive

Tools and Methodology

Our Optum resource wants to make sure we are doing the right things according to the law that will...

Sep 2020
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VP/Other Executive

Tools and Methodology

Optum brings skills we need to the table because the work we are doing is complicated to set up and...

Sep 2020
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VP/Other Executive

Tools and Methodology

I generally don’t like consultants, and I am not very nice to them all the time because when they...

Sep 2020
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VP/Other Executive

Tools and Methodology

Every once in a while we hear things from Optum that would have been helpful to know earlier, but...

Sep 2020
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VP/Other Executive

ROI and Cost

We worked out a flat-fee arrangement with Optum, so I don’t have to worry about hours and...

Sep 2020
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VP/Other Executive

Tools and Methodology

Our focus with Optum has been on the total cost of care and effectiveness, and we have had really...

Sep 2020
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VP/Other Executive

Tools and Methodology

In terms of execution, we have to help Optum sometimes, but that is good. They have been very...

Sep 2020
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Director

Tools and Methodology

I really like Optum, but I am trying not to be too easy on them. I do push them, and that is okay. I...

Apr 2020
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Director

Tools and Methodology

We definitely lean on the consulting arm because we can't always have an actuary or someone who is...

Apr 2020
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Director

Tools and Methodology

We are going to make a decision about the Pathways to Success. Optum has very much been part of our...

Apr 2020
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Director

Relationship

I think we have Optum's best people for our project. They are terribly available and willing to take...

Apr 2020
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Director

Tools and Methodology

I really thought that Optum did a superb job with executing. I had never used consultants from Optum...

Apr 2020
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Director

Relationship

Optum's executives make a big deal of making sure that they hear the good news and the bad news. I...

Apr 2020
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Director

Tools and Methodology

I would recommend Optum's consulting services without reservation. I would especially recommend...

Apr 2020
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Director

Other Observations

In terms of the vendor's implementation services, we get what we want, but ideally, the...

Apr 2020
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Director

Tools and Methodology

Some of the quality metrics that I thought would be in the product aren't there in an accessible...

Apr 2020
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VP/Other Executive

Tools and Methodology

With another solution, we felt that a metric had measured incorrectly. Optum was able to help us....

Apr 2020
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VP/Other Executive

Tools and Methodology

Our experience with Optum has definitely changed our perspective on contracts and how to work with...

Apr 2020
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VP/Other Executive

Tools and Methodology

Optum asked great questions and listened carefully. We really felt that Optum was trying to help us...

Apr 2020
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VP/Other Executive

ROI and Cost

In meeting with the Optum team, we felt that Optum understood what we were going through. They...

Apr 2020
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VP/Other Executive

Tools and Methodology

The consulting agreement had some time frames built into it, and Optum ran over most of those...

Apr 2020
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VP/Other Executive

Tools and Methodology

With one of our projects, Optum did the analysis. They looked at all the claims data, the risk...

Apr 2020
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Physician

Tools and Methodology

Even after internal problems caused delays, Optum kept working and working to get the data in a...

Nov 2019
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Physician

ROI and Cost

Up front, Optum said that the first time that they would give us the report, the cost would be a...

Nov 2019
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Physician

Other Observations

We might use Optum again if we can’t create something similar by ourselves. But we are hoping that...

Nov 2019
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Physician

Other Observations

Optum gave us beautiful reports, but they might have been too much for us to ingest at the time.

Nov 2019
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Physician

ROI and Cost

Optum was innovative, but we really didn’t get our money’s worth out of the service.

Nov 2019
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Physician

Tools and Methodology

The biggest benefit was that Optum gave us some ideas for things that we can try to create...

Nov 2019
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Physician

Project Results

Optum had a bucket of patients that they thought were the hidden-risk patients, who, in the previous...

Nov 2019
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Physician

Project Results

Optum delivered what they said they would deliver. There was a time constraint because of the...

Nov 2019
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Physician

Project Results

I am excited that there are even more variables that we can query when we do reports. And Optum has...

Nov 2019
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Physician

Other Observations

The price of Optum’s actuarial advisory services was adding up, and we were thinking that we might...

Nov 2019
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CFO

ROI and Cost

Optum doesn't nickel-and-dime; they provide a fixed fee. The quality of Optum's consultants is...

Oct 2019
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CFO

Project Results

We didn't meet our timeline during our engagement, so I would rate Optum in the middle. Our...

Oct 2019
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CFO

Relationship

The executives were pretty involved. Optum had a team here that was from some higher level within...

Oct 2019
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CFO

Tools and Methodology

There have been some milestones in the early work streams in terms of setting up the governance. As...

Oct 2019
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CFO

Other Observations

If a peer were considering Optum, I would tell that person that Optum does have a broad array of...

Oct 2019
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VP/Other Executive

Tools and Methodology

Working with Optum's team has been fantastic. One of the best things we have done is take payer...

Sep 2019
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VP/Other Executive

Relationship

Optum meets with us regularly, and we talk with them about the data and reports we are trying to run...

Sep 2019
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VP/Other Executive

Relationship

When I spoke with Optum about a special report I was looking for, they told me that another customer...

Sep 2019
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Manager

Project Results

Optum has delivered what they contractually agreed to.

Sep 2019
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Manager

Project Results

Optum provided a solution, and we could not have completed our analysis without the solution. The...

Sep 2019
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Manager

People and Knowledge

Optum’s team of actuaries and consultants has been very knowledgeable. Their work has appeared to be...

Sep 2019
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VP/Other Executive

Project Results

Optum exceeded our expectations. We were very satisfied with the short-term work that our contact...

Aug 2019
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Director

Project Results

Optum works on interpretations of claims data; that gives us excellent management of risk. They have...

Aug 2019
 Helpful

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VP/Other Executive

ROI and Cost

Optum charges for every little thing. They didn't exceed my expectations. Purchasing Optum's...

Aug 2019
 Helpful

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VP/Other Executive

Tools and Methodology

Speaking to the executives, I would want to make sure that they could improve the level of...

Aug 2019
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VP/Other Executive

People and Knowledge

Like all organizations, we have a broad range of individuals. Optum sent in some junior people for...

Aug 2019
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VP/Other Executive

Other Observations

Overall, Optum has a good consulting team, and as an organization who consults with them, our job is...

Aug 2019
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VP/Other Executive

Project Results

We had anticipated the information to be more customized to the customer rather than canned slides....

Aug 2019
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CEO/President

Tools and Methodology

Optum has been able to customize things for us in a huge way. That doesn't normally happen with big...

Aug 2019
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CEO/President

Tools and Methodology

By working with Optum, we have gotten a very personalized service. We have a team of people that we...

Aug 2019
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CEO/President

Other Observations

On the front end, Optum didn't have a clear understanding of what we were trying to do, so we had a...

Aug 2019
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CEO/President

Relationship

Optum has been very responsive and personal. Even though they are a large company, we don't feel...

Aug 2019
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VP/Other Executive

Sales and Contracting

Optum provides a global budget up front. We do not feel nickel-and-dimed by them.

Aug 2019
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VP/Other Executive

Relationship

I definitely expect Optum to bring exceptional knowledge of the space that we are looking to dive...

Aug 2019
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VP/Other Executive

ROI and Cost

We’re definitely getting our money’s worth. Optum has been good at helping us drive outcomes. They...

Aug 2019
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VP/Other Executive

Other Observations

Our project with Optum took a little bit longer than we anticipated. That was partially our fault...

Jun 2019
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VP/Other Executive

Relationship

We had a good partnership with Optum. We didn't feel like Optum was just trying to sell us...

Jun 2019
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VP/Other Executive

Tools and Methodology

Optum needed to understand what made our organization unique, and they did. Optum understood the...

Jun 2019
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VP/Other Executive

Tools and Methodology

Optum has access to significant data, and that is helpful. Optum also has really strong analysts and...

Jun 2019
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VP/Other Executive

ROI and Cost

Optum's service tends to be a little pricey, but I didn't have to compromise on the data and...

Jun 2019
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VP/Other Executive

Sales and Contracting

I would definitely recommend Optum. But if someone were to ask me about the pricing, I would have to...

Jun 2019
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Director

Tools and Methodology

Optum did a fixed-price contract with us, and that was very helpful because of the complexity of our...

Jun 2019
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Director

Tools and Methodology

When we brought in Optum, we were looking to put ourselves in a better position to actually...

Jun 2019
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VP/Other Executive

ROI and Cost

We pay Optum a pretty small monthly fee for actuary services. We have an agreement about the number...

Apr 2019
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VP/Other Executive

Project Results

Optum has helped us, and we have been doing very well with improving performance on the overall...

Apr 2019
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VP/Other Executive

Project Results

We use Optum as our sanity checkpoint. They develop with us, and we lean on their actuarial support....

Apr 2019
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VP/Other Executive

Sales and Contracting

One thing Optum is not good at is billing. They are pretty challenged on the billing front. We once...

Apr 2019
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VP/Other Executive

Project Results

Optum has gotten stronger over the years. They are the backbone of what my team does here. But the...

Apr 2019
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VP/Other Executive

Project Results

We are an extremely satisfied customer. We see some of their other customers at conferences, and a...

Apr 2019