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2023 Best In Klas

Video Conferencing Platforms

REAL-TIME DATA

DECISION INSIGHTS

2023 Best In KLAS Video Conferencing Platforms

Video Conferencing Platforms

Best in KLAS Winner

Overall Performance Score
(100-point scale)

REAL-TIME DATA

DECISION INSIGHTS

Ranked Solutions
Market average: 84.8
Software average: 80.3

Grading Scale

	Overall performance score (100-point scale)	Trend (2022-2023)	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value

Doximity Dialer	91.3	-1%	n=45	A	A	A	B+	A	A

Doxy.me Doxy.me	83.7	-2%	n=20	B	B	B+	C+	C	A

Zoom for Healthcare	83.5	0%	n=30	B	B+	B-	B	C+	A-

Updox Telehealth	82.9	0%	n=23	B	B	B	B-	B-	B+
	50.0	100.0

Doximity
Dialer

91.3

n=45

culture

A

loyalty

A

operations

A

product

B+

relationship

A

value

A

Doxy.me
Doxy.me

83.7

n=20

culture

B

loyalty

B

operations

B+

product

C+

relationship

C

value

A

Zoom
for Healthcare

83.5

n=30

culture

B

loyalty

B+

operations

B-

product

B

relationship

C+

value

A-

Updox
Telehealth

82.9

n=23

culture

B

loyalty

B

operations

B

product

B-

relationship

B-

value

B+

Solutions Not Ranked

Ordered alphabetically

L

	Overall Performance Score (100-point scale)	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value

Enghouse (Vidyo) Vidyo Cloud L	66.2	n=11	D	D	D+	C	D	C+

Microsoft Teams L	86.4	n=13	B+	A	B	B	B-	B+

L

&nbps;

Enghouse (Vidyo)
Vidyo Cloud L

66.2
n=11

culture

D

loyalty

D

operations

D+

product

C

relationship

D

value

C+

Microsoft
Teams L

86.4
n=13

culture

B+

loyalty

A

operations

B

product

B

relationship

B-

value

B+

Other Notable Performances Other Notable Performances

Ranked solutions for which at least 95% of respondents answered yes.

Avoids charging for every little thing?

Doximity
Dialer

n=43 100%

Doxy.me

n=18 100%

Keeps all promises?

Doximity
Dialer

n=45 100%

Would you buy again?

Doximity
Dialer

n=42 96%

Avoids charging for every little thing?

Doximity
Dialer

n=43 100%

Doxy.me

n=18 100%

Keeps all promises?

Doximity
Dialer

n=45 100%

Would you buy again?

Doximity
Dialer

n=42 96%

Related Reports

View All Reports

Decision Insights

Telehealth 2023

18 April 23 | Ciera Walker and Schafer Jackson

An immediate necessity during the pandemic, telehealth has become a common strategy for delivering convenient healthcare, connecting more quickly with specialists, working with interpreters, and more. As organizations settle into their go-forward strategies, top of mind are use-case expansion, tech-stack consolidation, and integration. There are many options for delivering telehealth, including virtual care platforms, video conferencing solutions (healthcare-focused and cross-industry), and EMR-based tools. This report focuses on market trends across the solution options and examines the factors driving purchase decisions and replacements.

Telehealth Performance 2022

07 July 22 | Ciera Walker and Schafer Jackson

At the onset of the pandemic, telehealth solutions became critical for healthcare organizations to maintain appointments, offer safe care, and increase patients’ access to care. Now, with many patients still wanting to use telehealth (see recently published report on the patient perspective ), provider organizations are at a crossroads as they evaluate telehealth’s value and long-term use, especially if the US government’s emergency telehealth use policy isn’t renewed past summer 2022. This report examines how well vendors facilitate a quality customer experience and what outcomes customers have achieved, particularly as they have overseen patients’ involvement with the technology (i.e., accommodating patients’ differing devices, connection bandwidths, and levels of digital literacy). Vendors are divided into two groups based on the type of technology they offer: virtual care platforms and video conferencing solutions.

Patient Perspectives on Patient Engagement Technology 2022

26 May 22 | Adam Cherrington and Dan Czech

The pandemic has emphasized the need for healthcare organizations to better accommodate patients’ needs and decrease barriers to effective care. However, patients are frequently absent from discussions around healthcare information technology (HIT). In KLAS’ previous report on the patient perspective , we discovered a lack of alignment between patients’ engagement technology priorities and those of provider organizations and vendors. Since then, KLAS has sought to gain a deeper understanding of what is needed from vendors and providers to drive greater alignment with patients. This report seeks to highlight the patient voice and is one of many KLAS initiatives aimed at more deeply understanding and measuring the patient perspective on HIT.

Past Video Conferencing Platforms Awards