All Categories chevron icon Value Based Care chevron icon Telehealth chevron icon Video Conferencing Platforms

Dialer Commentary
Filtered view: All

Subject Expert
Trey Dye
Research Director
KLAS Research Director - Trey Dye
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Telehealth & Remote Patient Monitoring Ecosystem 2023: Vendor-Reported Capabilities and Customer Adoption
Telehealth & Remote Patient Monitoring Ecosystem 2023:
Vendor-Reported Capabilities and Customer Adoption
July 2023
View Report
Telehealth 2023: Integration and Consolidation Drive Telehealth Strategies (A Decision Insights Report)
View Report
Telehealth Performance 2022: What Is the State of Telehealth Post-Pandemic?
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
Director

Relationship

We have ongoing and recurring touch bases with representatives from Doximity where they show us new...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

Dialer is not really integrated. I also feel like there is always room for less costly solutions.

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Doximity has a very clear implementation plan and package. They have really focused products, and...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations, Product

Dialer is easy to use. We can train people on it quickly and easily.

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

We have no executive touchpoints with the vendor. I would like to hear from them annually about...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

Doximity has a wonky price structure. I am paying for doctors across our health system to use Dialer...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations, Product

Dialer is used in the clinic. We have multiple clinics that we use it for, but we also have a lot of...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

The price for Dialer has been relatively consistent from year to year. Doximity hasn’t been raising...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

With the initial go-live, we had multiple locations, and we were very particular about how we wanted...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

There are always things that I am looking for, but I don't believe that we could get someone to make...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

I like Dialer itself. I like that it is mobile and that I can access it from my home, my office, or...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

They don't have much training. We would like an interactive database so we can interact with the...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations, Product

Sometimes the system goes down, and we can't get it to go back up. I would like to see the platform...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I am not aware of any executive involvement from the vendor. We meet with the vendor to get product...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

At the level we are paying for now, it is hard to get someone on the phone at Doximity. We haven't...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Product

We like the system's waiting room functionality. We brought it up when we initially went on the...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

We don't receive any ongoing training for the system, but we don't really need any ongoing training....

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Doximity doesn't push out anything new until their people are knowledgable about it and their...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Doximity has an excellent support team. Their support is a lot better than our internal support in...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

Since Dialer exists outside of other systems, it has the ability to integrate to a certain extent....

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

The vendor avoids charging for every little thing. Since we signed an enterprise contract, we don't...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

I have worked with one of the vendor's executives, and that person is involved when it comes to...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We use Dialer because of its masking technology. Our physicians can be anywhere, and the system will...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I am extremely satisfied with the product's multiparty capabilities. It is both a blessing and a...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Doximity has a crazy good support page. Whenever I need something, I can do a quick search on that...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

Dialer works as promoted. The vendor didn't promote it as a sole television solution. It is supposed...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

Our patients are much more satisfied with Dialer than they are with another telehealth platform....

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I think the vendor is always adding features, and they seem to have a quicker development cycle....

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship, Product

I think Doximity has some opportunities to improve user management. I know they are working on that,...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I wouldn't say Doximity is very proactive. When there are drops in the platform or potential audio...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Dialer is super easy. We could throw anyone into the situation of needing to use it, and they could...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Doximity is just not a name that comes up that much during our meetings where we discuss issues....

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor has been beneficial with some initial conversations on making sure that if we were to...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Dialer just works and never gives us any problems. It works extremely well as a backup solution,...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

If we wanted Dialer as our primary solution, we would want more integration with our Epic system....

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

It is a struggle to get two parties on the line at the same time, but that is not Doximity's fault....

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The implementation for Dialer was simple, and the solution is generally simple. People can figure it...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Doximity can work on simplifying our workflows and the invitation process and integrate everything...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We would like Doximity to fully integrate Dialer with our EMR so that we can manage the messages...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The support from Doximity has been good. They generally continue to improve the application. The...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

My representative from Doximity reaches out regularly and keeps me abreast of anything new in the application....

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

With Dialer, we have been able to see more patients. The mobile app frees clinicians up a bit to...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I would recommend Dialer to someone looking for a simple solution, especially a backup to primary...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I am generally happy with Doximity. I know some clinicians struggle with the system a little, and...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

We really had to do some heavy footwork on the ground to train our providers and make sure everyone...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

Typically, there's a couple of different visit types that Dialer can be used for. Video visits is...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Doximity sends a monthly newsletter, and it's like the roadmap, if you will, and they're always...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We started using Doximity as our primary solution when we got into COVID-19. We were finding that we...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

In addition to how pleased we are with the Dialer software, one of the additional things that is...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

From a proactive standpoint, just with Doximity enhancing their tools that they offer and expanding...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Dialer is very cost-effective for the utilization, and we're up to a considerable number of...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Doximity really doesn't have a whole lot of turnover unless promotions take place, which is nice...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Because Dialer has been so good, it has been rare for us to ask Doximity anything, but when we have,...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

The texting feature is very nice. That is a newer feature within Dialer. It is not quite as slick...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

With Doximity’s functionality for multiparty scenarios, the system is easy to use, very intuitive,...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

Doximity provides so much training. That is just great. I was looking for some of the videos...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product, Value

An outcome I have seen is the ability to get specialty caregivers on a video call as third parties...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Value

We got Dialer when the physicians really needed a better solution than what we had in place at the...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Dialer is pretty turnkey. One of the upsides of Dialer is that there is no extra app download...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Dialer allows doctors to make outgoing phone calls and use the clinic's phone number instead. From...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

Doximity Dialer is a cloud solution so it is always up-to-date. The doctors have differing versions...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Some people are using the system's texting option, but I think that is more of a limited-use option...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty

At our organization, I think that most providers use Dialer's audio for both patient visits and for...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

I would like the vendor to add the ability to change what is seen in Dialer when it spoofs calls. I...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Value

There is a free version of Dialer that is really good. I would use that version of the system again....

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Dialer works pretty well on mobile devices, but it isn't integrated with the desktop version of our...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

Doximity's leaders and support people are accessible when we have questions. The vendor is...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

As far as multiparty scenarios and adding folks go, the solution is good. The vendor has continued...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

With Doximity, we can provide feedback. We may not have everything in its current state, but I'm...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We don't need to use the vendor's support because if there are any issues, our account manager sends...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The patient doesn't really realize Dialer is there. They just get a link to start the video visit or...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

With Dialer, there is functionality that we can't find anywhere else right now. The big use case...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Doximity’s road map is pretty solid. Like everyone else, Doximity is working on generative AI, and...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Doximity was an early adopter of multiparty functionality. We use Dialer when we need to involve...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

When we implemented Dialer and embedded it into Epic's EHR, Doximity was willing to hold our hands...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

We are always kept in the loop for Dialer’s upgrades, and Doximity is very transparent about their...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

One of the bigger barriers that we have with Dialer is that there is a lack of functionality for...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Value

I would give Doximity high ratings for the implementation of Dialer. Doximity’s team reaches out...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

There are challenges with getting the integration for Dialer. We haven't integrated the system...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

Dialer is our only solution that will carry over when we switch EMRs. Doximity has a really solid...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

Doximity is a really large organization, so their product is solid. We don't have to reach out to...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Doximity is actually pretty good about proactivity right now. I get a regular report on usage, and...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Reporting-wise, I would love to see a breakdown of carriers from Doximity. Since the vendor has...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Product

Doximity has been a very good partner to us. They have kept their promises on everything, and they...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product, Value

The only downside of Dialer is that it doesn't allow us to collect co-pays up front when we are...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

Doximity's team has been fantastic. They have done a really good job of making sure that we are...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

It is nice that we can send meeting links to patients in different languages. However, that feature...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Operations

The vendor could explore using AI to listen to telehealth conversations and create visit notes from...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Doximity has avoided charging us for every little thing, but that might change. I think they are...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

It is nice that patients don't have to download an app to use Dialer. They just have to click on a...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Compared to what we had before, Dialer is a much more reliable tool. Our end users have liked it and...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Training is almost irrelevant because Dialer doesn't require a lot of training. It is so easy to...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We can tell Doximity is very physician focused. They think about the provider and the provider’s...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We only had one technical issue with Doximity, and it turned out to not be their fault. Doximity was...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The tech support people and representatives from Doximity are great. When we experienced an issue...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

We have integrated Doximity's system into both our EHR and our mobile charge capture product....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Value

Before the pandemic, voice calls were free, and people could do as many voice calls as they wanted....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Operations

Doximity sends us great training materials. We meet with the vendor routinely, and they really try...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

We tried a couple of different vendors' systems early on during the pandemic, but a couple of those...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We are not able to implement all of the product’s functionality, but the product meets our needs.

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The product is really easy to use for both physicians and patients. It is reliable. We don’t have to...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Reports
Related Reports
Decision Insights
KLAS article icon
Telehealth 2023
18 April 23    |   Ciera Walker and Schafer Jackson
An immediate necessity during the pandemic, telehealth has become a common strategy for delivering convenient healthcare, connecting more quickly with specialists, working with interpreters, and more. As organizations settle into their go-forward strategies, top of mind are use-case expansion, tech-stack consolidation, and integration. There are many options for delivering telehealth, including virtual care platforms, video conferencing solutions (healthcare-focused and cross-industry), and EMR-based tools. This report focuses on market trends across the solution options and examines the factors driving purchase decisions and replacements.
Performance
KLAS article icon
Telehealth Performance 2022
07 July 22    |   Ciera Walker and Schafer Jackson
At the onset of the pandemic, telehealth solutions became critical for healthcare organizations to maintain appointments, offer safe care, and increase patients’ access to care. Now, with many patients still wanting to use telehealth (see recently published report on the patient perspective ), provider organizations are at a crossroads as they evaluate telehealth’s value and long-term use, especially if the US government’s emergency telehealth use policy isn’t renewed past summer 2022. This report examines how well vendors facilitate a quality customer experience and what outcomes customers have achieved, particularly as they have overseen patients’ involvement with the technology (i.e., accommodating patients’ differing devices, connection bandwidths, and levels of digital literacy). Vendors are divided into two groups based on the type of technology they offer: virtual care platforms and video conferencing solutions.
Perception
KLAS article icon
Patient Perspectives on Patient Engagement Technology 2022
26 May 22    |   Adam Cherrington and Dan Czech
The pandemic has emphasized the need for healthcare organizations to better accommodate patients’ needs and decrease barriers to effective care. However, patients are frequently absent from discussions around healthcare information technology (HIT). In KLAS’ previous report on the patient perspective , we discovered a lack of alignment between patients’ engagement technology priorities and those of provider organizations and vendors. Since then, KLAS has sought to gain a deeper understanding of what is needed from vendors and providers to drive greater alignment with patients. This report seeks to highlight the patient voice and is one of many KLAS initiatives aimed at more deeply understanding and measuring the patient perspective on HIT.



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​