Dialer
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Schafer Jackson
Research & Sales Director
KLAS Research & Sales Director - Schafer Jackson
 
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User Commentary

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Analyst/Coordinator

Doximity is going to be part of our long-term plans, but it is only a backup solution for us. As our...

Apr 2022
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Analyst/Coordinator

We wouldn't have survived the pandemic without Dialer, so we could choose the product again. At the...

Apr 2022
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Analyst/Coordinator

Doximity gives me updates every month. They could be a little more proactive. Doximity is a little...

Apr 2022
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Analyst/Coordinator

We have been trying to get Doximity to integrate their software for a while now, and they have not...

Apr 2022
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Analyst/Coordinator

Dialer is really straightforward to use. Doximity listens to our feedback, and they come up with...

Apr 2022
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Analyst/Coordinator

Doximity doesn’t always support the managed app configurations that we need. They have no interest...

Apr 2022
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Director

Dialer's connectivity is reliable. The solution is easy to use, and we haven't had any issues with...

Apr 2022
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Director

I haven't heard of any downfalls with the system beyond the fact that we can't use it for group visits....

Apr 2022
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Analyst/Coordinator

Doximity's system has made it simpler for us to have multiple people join one call. Using Dialer...

Mar 2022
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Analyst/Coordinator

We want to move away from using Doximity as much as possible in the future.

Mar 2022
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Analyst/Coordinator

Doximity needs to offer more training sessions and offer them more often. When we get new staff...

Mar 2022
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Analyst/Coordinator

We have definitely had some issues with the product in terms of how patients' genders are displayed...

Mar 2022
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Manager

Doximity keeps all of their promises. They are very accommodating and willing to get us the data we...

Jan 2022
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Manager

We had a lot of people that used Dialer when they moved to work from home to bridge our gap because...

Jan 2022
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Manager

Throughout COVID-19, Dialer helped us keep the opportunity for billing visits because if we didn’t...

Jan 2022
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Manager

Patients with safety or transportation needs are more likely to show up to virtual visits. Doximity...

Jan 2022
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Manager

Dialer has become a very stable platform for most of our organization. The vendor gives us updates...

Jan 2022
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Manager

Doximity's executives are fantastic. I would highly recommend them to a friend. The vendor's people...

Jan 2022
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CIO

Doximity is a dynamic company, and they are willing to work with the customer for their needs and to...

Jan 2022
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CIO

The product is very dynamic. The vendor helped us set it up, and they were very accommodating. There...

Jan 2022
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Director

Doximity's implementation services were very coordinated. Their ongoing training is much better than...

Jan 2022
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Director

Dialer has grown with us. It hasn't always been what the vendor said that it was going to be, but...

Jan 2022
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Director

The vendor's executives are very engaged. They were engaged in the beginning, and they are engaged now....

Jan 2022
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Manager

Doximity has continued to update their product. They listen to their customers, and they have done...

Dec 2021
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Manager

Doximity's website knocks it out of the park when it comes to searches. The vendor has fantastic job...

Dec 2021
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Manager

Doximity has come a long way and made big strides. They have a good road map, and they do what they...

Dec 2021
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Nurse

When we first got Dialer, many of our providers already had accounts on it. That made it really easy...

Nov 2021
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Nurse

Dialer doesn't support a patient experience with the workflow that we want for waiting rooms. If...

Nov 2021
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Nurse

Dialer is really easy for providers and patients to use. That is one of our key criteria for...

Nov 2021
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Nurse

The solution's reporting capabilities could be improved. Its reports are roll-up reports instead of...

Nov 2021
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Nurse

For a patient to access their telehealth visit with us, we have to send them a link over email....

Nov 2021
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Manager

We were interested in getting Dialer because it was so easy in terms of text messaging. We could...

Nov 2021
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Manager

I don’t see our site getting rid of Dialer. Because of the affordability of Dialer, our health...

Nov 2021
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Manager

The product is super easy for the patient because they receive a text that only takes one touch, and...

Nov 2021
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Manager

Not all our physicians love the product because physicians either really love video visits or they...

Nov 2021
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Manager

The vendor definitely keeps their promises. They are super easy to work with. The vendor’s...

Nov 2021
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Manager

The vendor does not charge for every little thing. We pay a price for the size of our hospital, and...

Nov 2021
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Manager

There is functionality that another vendor has on the edge and is ready to push, and Doximity...

Nov 2021
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Manager

Doximity’s people have all been great. I talk to the senior executives on our calls, and there have...

Nov 2021
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Director

We are working on the rollout to replace Doximity because we had already signed a contract with...

Oct 2021
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Director

What Doximity does well is simple text access for patients. Nobody has to download an app or log in...

Oct 2021
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Director

Our chosen solution took time to roll out because it is integrated. That system required certain...

Oct 2021
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Director

Everyone was using different solutions, so we decided that we needed to have one consistent patient...

Oct 2021
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VP/Other Executive

We use Dialer primarily in the telehealth space for making outbound calls to patients. We are...

Aug 2021
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Manager

We have had such a good experience with Doximity. But when we use Dialer instead of another...

Aug 2021
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Manager

The decision to add Dialer was an organic one. We needed a much easier, faster, sleeker solution...

Aug 2021
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Manager

Doximity has been a very rapid innovator. If someone is looking for a company that is going to...

Aug 2021
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Manager

We identified a gap in our process of contacting patients during COVID-19, especially because our...

Aug 2021
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Manager

The process is pretty seamless in terms of including additional providers or caregivers who were...

Aug 2021
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Director

Dialer is lacking an integration piece with our EHR.

Aug 2021
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Director

The interpreter services integration, the warm handoff to other providers, and the ability to add...

Aug 2021
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Director

We have an increased number of video visits because of Dialer, and in the virtual visit world, those...

Aug 2021
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Director

The best thing about Dialer is its ease of use for our clinicians, staff, and patients. Doximity has...

Aug 2021
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Director

Our patient population is still getting used to handling the telehealth video and the other...

Aug 2021
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Director

There is a button that allows a family member to have control. We have heard quite a bit of positive...

Aug 2021
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Director

We integrated another platform with Dialer, and that has improved the ease of sending a link. That...

Aug 2021
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Director

We are learning together with Doximity. It would be useful if we could hear about other clients...

Aug 2021
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Director

I would have given a lower score for the quality of the physician’s experience with Dialer in the...

Aug 2021
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Director

Dialer is not integrated with our EMR. I have faith that Doximity would be willing to have that...

Aug 2021
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Director

We had to contact support in the past, and there was a person that we worked with closely. Even with...

Aug 2021
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Director

Doximity doesn't overpromise. They are very transparent if the product doesn't do something. We are...

Aug 2021
||
(0)
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Director

Doximity provides analytics for us frequently. We utilize those analytics and share them at...

Aug 2021
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(0)
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Director

We chose Dialer because its ease of use is better than our last product's ease of use. Dialer just...

Aug 2021
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Manager

Troubleshooting was really difficult with our previous vendor. With Doximity, I can usually search...

Aug 2021
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Manager

Dialer works great, but it is not really set up as a full-functioning telemedicine platform. Dialer...

Aug 2021
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Manager

We have some challenges. We have folks who don't want to use their smartphones, so they struggle...

Aug 2021
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Manager

Doximity has been really great to work with. They are moving their product in the right direction....

Aug 2021
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Manager

I don't know whether we would buy Dialer again if we were starting from scratch. We have been really...

Aug 2021
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Manager

I haven't experienced anything that Doximity hasn't followed through on. They are adding all of the...

Aug 2021
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Manager

Doximity made the implementation really simple and straightforward for us. I have also been really...

Aug 2021
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Manager

We have a new account manager, and the transition has been really smooth. The new account manager...

Aug 2021
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Manager

When the pandemic hit, we had staff members wind up at home. The free option for Dialer was a good...

Aug 2021
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CMIO

We have a relationship with Doximity, and they have a support line that our help desk can send folks...

Jul 2021
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(0)
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CMIO

Dialer is integrated with our EMR, so our doctors can use their phone or iPad and directly call...

Jul 2021
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(0)
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CMIO

Doximity has been really responsive to us in terms of discussing our needs. We have frequent...

Jul 2021
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(0)
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CMIO

When our staff had to do stay-at-home orders, they sometimes used their personal phones to call...

Jul 2021
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CMIO

Dialer isn't integrated into our usual workflow. I don't think that is a failure, but we want things...

Jul 2021
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VP/Other Executive

We were using Doximity's free services, but now the services are no longer free. We decided to...

Jul 2021
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VP/Other Executive

We call the patients to remind them of their appointments. We sent our employees to work from home,...

Jul 2021
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VP/Other Executive

We love the ease of use of the video platform and the Dialer platform. I have never heard a single...

Jul 2021
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VP/Other Executive

Doximity is trying to grow up a little. I have noticed that they are starting to implement things...

Jul 2021
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VP/Other Executive

Since Doximity's system just pushes a link to cell phones, we can't bring in interpretive services....

Jul 2021
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Director

There is a free version and then an enterprise version of Dialer that we have to pay for. The paid...

Jul 2021
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Director

Dialer has given us video communications within our organization, and we were able to bring up video...

Jul 2021
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Director

I believe Dialer could integrate with our EMR. A lot of products require staff to set up the video...

Jul 2021
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Director

It is really difficult for patients to use anything besides their cell phone for the visits because...

Jul 2021
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Director

I would like to see development with Doximity’s integration along with some customizable options for...

Jul 2021
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Director

We looked at a few different vendors and heard from our clinicians, who had very favorable...

Jul 2021
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Director

The outcomes that we have seen since using Doximity for video visits are patient satisfaction and...

Jul 2021
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Director

We use Dialer as a fantastic backup solution. With that being said, there are a lot of patients who...

Jul 2021
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Director

In the situation with COVID-19, Doximity was a fantastic partner and did a good job. I would have no...

Jul 2021
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Director

Dialer has been really smooth for us, and it works well. Ultimately, the clinicians really like it,...

Jul 2021
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Director

The one thing that I would tell people is that Dialer doesn’t have a way for us to do consent forms....

Jul 2021
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Director

We are committed to continuing to look at additional products, but we are going to stay on...

Jul 2021
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Director

Our decision to buy Dialer came down to the simplicity of the product. Since we use it in a...

Jul 2021
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Director

The vendor has done a really great job with support. Doximity saw the need to have an interpreter...

Jul 2021
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Manager

Dialer is very easy. The providers don’t have any problems with it. The only difference between the...

Jul 2021
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Manager

I don’t hear any complaints from the providers. The few complaints that I do hear are because of...

Jul 2021
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CIO

Doximity has kept all of their promises and then some. They are doing the opposite of...

Jul 2021
||
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CIO

Our users are pretty picky when it comes to training and wanting to see things exactly screenshot by...

Jul 2021
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CIO

The support from Doximity has been excellent. They are responsive and provide activity reports on...

Jul 2021
||
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CMIO

When COVID-19 hit and we needed to turn on video visits en masse, we had our providers doing all...

Jul 2021
||
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CMIO

There was a time that Doximity did an upgrade that we didn’t know about, and it did create a little...

Jul 2021
||
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CMIO

Doximity was Johnny-on-the-spot with their training, and they gave us several opportunities to take...

Jul 2021
||
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CMIO

Doximity has been very responsive to us and easy to work with. I get great feedback from our IT...

Jul 2021
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CMIO

I know that Dialer has the ability to integrate within our EMR. We haven’t done this yet, so I will...

Jul 2021
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CMIO

We have great quality pictures with Dialer. Our biggest issue is sometimes the bandwidth, not...

Jul 2021
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CMIO

As a provider, our feedback from patients is that there is some slight confusion with the text that...

Jul 2021
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CMIO

Doximity has been so responsive. We wanted group visits, and they weren’t quite advanced when we...

Jul 2021
||
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Director

One outcome that we have achieved with Dialer is that our no-show rate is very low. That is because...

Jul 2021
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Director

As far as delivering new technology goes, the vendor has been really responsive. We expect...

Jul 2021
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Director

There are still some glitches. For example, sometimes the dial pad doesn't work properly. I am also...

Jul 2021
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Director

Dialer is part of our long-term plans. As long as we have telehealth reimbursed, we are going to...

Jul 2021
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Director

In terms of the cost, it is nice that Doximity doesn't charge per user. The cost is more per...

Jul 2021
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Director

The implementation was fairly simple. I like the vendor's training because they have excellent...

Jul 2021
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Director

I wouldn't give Dialer a perfect score for its ease of use, although that isn't really fair to...

Jul 2021
||
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Director

The vendor's IT support people are very responsive. Our account person and the vendor's people have...

Jul 2021
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Director

One of our specialty departments started using Dialer because they started having many problems with...

Jul 2021
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Director

With our previous solution, every clinician had their own personal meeting ID. Every day, there...

Jul 2021
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Director

With our old vendor's product, some of our patients were technologically challenged and would need...

Jul 2021
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Director

Initially, there was some difficulty because we realized we needed two screens. We have to have the...

Jul 2021
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Director

With Dialer, we can bring additional parties, such as translators or interpreters, into the call....

Jul 2021
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Manager

I have had to post one or two questions or email Doximity, and their timeliness is amazing. They get...

Jun 2021
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Manager

Doximity’s executives are very good. We meet with them periodically, and they ask us what we want...

Jun 2021
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Manager

We have to charge patients the same price for a video visit as we charge for an in-person visit, so...

Jun 2021
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Manager

When COVID-19 hit, the government was paying for video visits. But now the rules of engagement are...

Jun 2021
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Manager

We have a sister company that runs parallel with us. We bounce a lot of things off of each other,...

Jun 2021
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Manager

Since we have had the tool, I have only had one issue with Doximity. We were down for maybe 15 or 20...

Jun 2021
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Manager

We have not gotten anything new from Doximity that was going to cost extra. They have been very...

Jun 2021
||
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Manager

The Doximity rollout was so simple. I had hardly any work to do with my customers. Everything was...

Jun 2021
||
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Manager

We were amazed at how Doximity started out with COVID-19, and they very quickly evolved and were...

Jun 2021
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Manager

Doximity’s limitations keep getting better. We are still having to use another system alongside...

Jun 2021
||
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Manager

Doximity's solution is our backup tool. If our video visit fails with our enterprise system, then we...

Jun 2021
||
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