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Dialer Commentary
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Trey Dye
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User Commentary

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Director

Product

We use the product for rare needs, like as a backup solution or if we need to call a patient via...

Apr 2025
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Loyalty, Product

One downside of the software is that Dialer doesn't integrate with any of our current software. That...

Apr 2025
||
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Operations

We don't take advantage of a lot of the training that Doximity offers just because Dialer is so...

Apr 2025
||
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Operations

With the implementation, I liked that the solution always worked well. Doximity continues to tweak...

Apr 2025
||
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Loyalty, Value

Because Dialer is a standalone solution, there are a lot of benefits, and that is why we went with...

Apr 2025
||
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CMIO

Product

Dialer unequivocally works from where we use it. Within the context of my use cases, I would...

Mar 2025
||
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CMIO

Loyalty, Relationship

Doximity is in our long-term plans. As long as we can afford a redundant solution that offers...

Mar 2025
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(0)
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CMIO

Product

Dialer is made generally available to clinicians through single sign-on as a communication option...

Mar 2025
||
(0)
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CMIO

Loyalty, Product

Epic doesn't really have a great solution that allows someone to make a phone call like we can in...

Mar 2025
||
(0)
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Analyst/Coordinator

Relationship

With Doximity, the account representative is really good about letting us know what is going on from...

Mar 2025
||
(0)
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Analyst/Coordinator

Operations, Product

Dialer is very easy to implement because it basically sits on the cloud. There is nothing local that...

Mar 2025
||
(0)
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Analyst/Coordinator

Product, Value

Dialer has great features. If we didn't have our primary telehealth solution, Dialer would be one of...

Mar 2025
||
(0)
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VP/Other Executive

Relationship

Doximity is a super low-key vendor that is good to work with. We had some initial problems, and they...

Mar 2025
||
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VP/Other Executive

Relationship

We would absolutely buy Dialer again. Doximity is a high-integrity organization that is super easy...

Mar 2025
||
(0)
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VP/Other Executive

Loyalty, Product

Our providers can choose which video platform to use, and they consistently choose Dialer because it...

Mar 2025
||
(0)
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VP/Other Executive

Product

Doximity has done a very good job updating and enhancing features along the way, so we are satisfied...

Mar 2025
||
(0)
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VP/Other Executive

Product

Dialer is a tool that is consistent, reliable, and easy to use. The simplicity and high reliability...

Mar 2025
||
(0)
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VP/Other Executive

Value

Doximity’s pricing is so simple; it is comprehensive in a flat-fee rate that really includes all...

Mar 2025
||
(0)
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Director

Product

We use Doximity's product, and that is the end of it really. Dialer is easy for patients to use.

Mar 2025
||
(0)
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Director

Value

If Dialer met all of my needs, it would be my primary telehealth program, but it is not, and that is...

Mar 2025
||
(0)
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Director

Relationship

Doximity has perfectly nice people, and they always answer my emails. They are fine. I generally...

Mar 2025
||
(0)
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Manager

Product

It would be wonderful if Dialer worked with Zoom. We can use and launch Dialer through our EMR, but...

Feb 2025
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(0)
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Manager

Loyalty, Operations, Product

When we implemented this solution, we went from zero telehealth visits to most of our visits being...

Feb 2025
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(0)
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Manager

Operations

I never heard from Doximity except for the initial implementation; that was it. I don't think they...

Feb 2025
||
(0)
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Manager

Product

Dialer is integrated with our EMR system. It took Doximity a while to do that. I prefer to use it on...

Feb 2025
||
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Manager

Relationship

The support from Doximity is something that I haven’t found very helpful. When I have a problem, I...

Feb 2025
||
(0)
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Manager

Value

Dialer is still a lot cheaper than Zoom or other things. It wasn’t even very expensive, and it works...

Feb 2025
||
(0)
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Manager

Product

Dialer is not meeting my complete needs right now. In order to call the patients, I actually copy...

Feb 2025
||
(0)
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CIO

Product

We have had Dialer for a while, and it has worked pretty well for what we need. Doximity does a lot...

Feb 2025
||
(0)
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CMIO

Operations, Product

Dialer is easy to integrate. It had a seamless integration into our Epic solutions, and the...

Feb 2025
||
(0)
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CMIO

Operations

We haven't required much training. Training is provided mainly in the form of tip sheets. There has...

Feb 2025
||
(0)
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CMIO

Product

How well the solution drives tangible outcomes depends on which group of individuals use it....

Feb 2025
||
(0)
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CMIO

Product

A feature I would like to see added to the solution is the ability to mask the originating number...

Feb 2025
||
(0)
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Director

Culture, Value

In terms of contract and pricing, Doximity has stayed very suitable. They are not overcharging us.

Feb 2025
||
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Director

Relationship, Product

Doximity has stayed current with where they see trends happening. So for example, this last year,...

Feb 2025
||
(0)
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Director

Relationship, Product

Doximity does a really good job soliciting feedback, and I appreciate that. They are also very...

Feb 2025
||
(0)
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VP/Other Executive

Relationship, Product

I have recommended Dialer many times. I actually prefer Dialer over our primary solution. I love...

Feb 2025
||
(0)
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VP/Other Executive

Product, Value

Dialer is perfect when it comes to driving tangible outcomes. And when we are asked about outcomes,...

Feb 2025
||
(0)
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VP/Other Executive

Relationship

Our representative from Doximity is wonderful. Doximity still has a personal touch. Over the years,...

Feb 2025
||
(0)
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VP/Other Executive

Loyalty, Product

Whether Dialer's current functionality meets all our needs rates between the middle of the road and...

Feb 2025
||
(0)
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Manager

Relationship

We haven't had a whole lot of executive engagement from Doximity, except for the very beginning, but...

Feb 2025
||
(0)
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Manager

Product

The physicians love Doximity. Also, I have never seen such a good library of materials and support...

Feb 2025
||
(0)
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Manager

Product

Doximity's competitor has a leg up in terms of the ability to add an interpreter to the visit. With...

Jan 2025
||
(0)
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Manager

Operations

The vendor's implementations are good because they are effective communicators. They are organized,...

Jan 2025
||
(0)
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Manager

Product

The product is reliable and easy to use. When we are talking about telehealth, we are trying to...

Jan 2025
||
(0)
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Manager

Loyalty

Dialer is one of our two primary telehealth solutions. We have more facilities that use the...

Jan 2025
||
(0)
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Director

Operations

Dialer doesn't require a lot of training. Maybe we have been on it for so long now that I know how...

Jan 2025
||
(0)
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Director

Product

Doximity has a ChatGPT feature. I had wondered if the Spanish translation would be medically...

Jan 2025
||
(0)
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Director

Product

Our EHR is not easy to integrate with. That is how everything is with Epic. Everyone starts with...

Jan 2025
||
(0)
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Director

Product

Doximity is doing a great job. One of the biggest challenges is when we send the link or call the...

Jan 2025
||
(0)
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Director

Loyalty, Product

I know that Doximity is looking at something like a virtual AI technology for scribing things, like...

Jan 2025
||
(0)
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Director

Relationship

I meet with our third-party vendors recurringly, and some vendors sometimes won't even show up to...

Jan 2025
||
(0)
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Director

Product, Value

Doximity is very forward-thinking. I really like them. Doximity has added features, and they have...

Jan 2025
||
(0)
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Director

Relationship

What I like about the company is we can make suggestions, and they will take those to their...

Jan 2025
||
(0)
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Director

Loyalty, Product

We were using another telehealth solution for certain patients, and our patients did not like...

Jan 2025
||
(0)
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Director

Product

We did integrate Dialer into our EHR. We have a lot of providers who are doing telephone or...

Jan 2025
||
(0)
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Director

Loyalty, Product

We want to have the ability to dial out utilizing Dialer audio-only calls from a couple of different...

Jan 2025
||
(0)
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Director

Relationship, Product

If all of our vendors could be like Doximity, I would be a happy person and maybe unemployed. I am...

Jan 2025
||
(0)
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Director

Relationship

Doximity does a very good job of communicating in general. They do what they say. Everybody I have...

Jan 2025
||
(0)
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Director

Product

Doximity actually just revealed a new feature that is going to be incredibly helpful in inpatient...

Jan 2025
||
(0)
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Director

Loyalty

At the beginning of the pandemic when we realized that we were going to need to see patients...

Jan 2025
||
(0)
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Director

Operations

The implementation of the product was just super simple. The vendor had all of the documentation....

Jan 2025
||
(0)
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CMIO

Product

Dialer is very patient friendly. It is very easy to use for patients and physicians. It is very...

Jan 2025
||
(0)
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CMIO

Relationship

I don't have a lot of experience with Doximity’s support, but I don't have any reason to suspect...

Jan 2025
||
(0)
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CMIO

Relationship

Doximity made a lot of improvements. When we first started working with them, we had a bit of a...

Jan 2025
||
(0)
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Director

Relationship

We have ongoing and recurring touch bases with representatives from Doximity where they show us new...

Nov 2024
||
(0)
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Director

Product, Value

Dialer is not really integrated. I also feel like there is always room for less costly solutions.

Nov 2024
||
(0)
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Director

Operations

Doximity has a very clear implementation plan and package. They have really focused products, and...

Nov 2024
||
(0)
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CIO

Operations, Product

Dialer is easy to use. We can train people on it quickly and easily.

Oct 2024
||
(0)
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CIO

Relationship

We have no executive touchpoints with the vendor. I would like to hear from them annually about...

Oct 2024
||
(0)
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CIO

Value

Doximity has a wonky price structure. I am paying for doctors across our health system to use Dialer...

Oct 2024
||
(0)
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Manager

Relationship, Operations, Product

Dialer is used in the clinic. We have multiple clinics that we use it for, but we also have a lot of...

Oct 2024
||
(0)
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Manager

Value

The price for Dialer has been relatively consistent from year to year. Doximity hasn’t been raising...

Oct 2024
||
(0)
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Manager

Relationship, Operations

With the initial go-live, we had multiple locations, and we were very particular about how we wanted...

Oct 2024
||
(0)
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CEO/President

Product

There are always things that I am looking for, but I don't believe that we could get someone to make...

Oct 2024
||
(0)
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 or  to see details.

CEO/President

Product

I like Dialer itself. I like that it is mobile and that I can access it from my home, my office, or...

Oct 2024
||
(0)
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CEO/President

Operations

They don't have much training. We would like an interactive database so we can interact with the...

Oct 2024
||
(0)
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CEO/President

Operations, Product

Sometimes the system goes down, and we can't get it to go back up. I would like to see the platform...

Oct 2024
||
(0)
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VP/Other Executive

Relationship

I am not aware of any executive involvement from the vendor. We meet with the vendor to get product...

Oct 2024
||
(0)
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VP/Other Executive

Relationship

At the level we are paying for now, it is hard to get someone on the phone at Doximity. We haven't...

Oct 2024
||
(0)
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VP/Other Executive

Culture, Product

We like the system's waiting room functionality. We brought it up when we initially went on the...

Oct 2024
||
(0)
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VP/Other Executive

Operations

We don't receive any ongoing training for the system, but we don't really need any ongoing training....

Oct 2024
||
(0)
 Thank you  Helpful

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Director

Relationship, Operations

Doximity doesn't push out anything new until their people are knowledgable about it and their...

Sep 2024
||
(0)
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Director

Relationship

Doximity has an excellent support team. Their support is a lot better than our internal support in...

Sep 2024
||
(0)
 Thank you  Helpful

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Director

Loyalty, Relationship, Product

Since Dialer exists outside of other systems, it has the ability to integrate to a certain extent....

Sep 2024
||
(0)
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Director

Culture, Value

The vendor avoids charging for every little thing. Since we signed an enterprise contract, we don't...

Sep 2024
||
(0)
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Director

Relationship, Operations

I have worked with one of the vendor's executives, and that person is involved when it comes to...

Sep 2024
||
(0)
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Director

Product

We use Dialer because of its masking technology. Our physicians can be anywhere, and the system will...

Sep 2024
||
(0)
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Director

Product

I am extremely satisfied with the product's multiparty capabilities. It is both a blessing and a...

Sep 2024
||
(0)
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Director

Relationship, Operations

Doximity has a crazy good support page. Whenever I need something, I can do a quick search on that...

Sep 2024
||
(0)
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Director

Culture

Dialer works as promoted. The vendor didn't promote it as a sole television solution. It is supposed...

Sep 2024
||
(0)
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Director

Product, Value

Our patients are much more satisfied with Dialer than they are with another telehealth platform....

Sep 2024
||
(0)
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VP/Other Executive

Relationship

I think the vendor is always adding features, and they seem to have a quicker development cycle....

Jul 2024
||
(0)
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VP/Other Executive

Loyalty, Relationship, Product

I think Doximity has some opportunities to improve user management. I know they are working on that,...

Jul 2024
||
(0)
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VP/Other Executive

Relationship

I wouldn't say Doximity is very proactive. When there are drops in the platform or potential audio...

Jul 2024
||
(0)
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Manager

Relationship

Dialer is super easy. We could throw anyone into the situation of needing to use it, and they could...

Jun 2024
||
(0)
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Manager

Relationship

Doximity is just not a name that comes up that much during our meetings where we discuss issues....

Jun 2024
||
(0)
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Manager

Relationship

The vendor has been beneficial with some initial conversations on making sure that if we were to...

Jun 2024
||
(0)
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CMIO

Product

Dialer just works and never gives us any problems. It works extremely well as a backup solution,...

May 2024
||
(0)
 Thank you  Helpful

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CMIO

Loyalty, Product

If we wanted Dialer as our primary solution, we would want more integration with our Epic system....

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

It is a struggle to get two parties on the line at the same time, but that is not Doximity's fault....

May 2024
||
(0)
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Director

Operations

The implementation for Dialer was simple, and the solution is generally simple. People can figure it...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Doximity can work on simplifying our workflows and the invitation process and integrate everything...

May 2024
||
(0)
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Director

Loyalty

We would like Doximity to fully integrate Dialer with our EMR so that we can manage the messages...

May 2024
||
(0)
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Director

Relationship

The support from Doximity has been good. They generally continue to improve the application. The...

May 2024
||
(0)
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Director

Relationship

My representative from Doximity reaches out regularly and keeps me abreast of anything new in the application....

May 2024
||
(0)
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Director

Product

With Dialer, we have been able to see more patients. The mobile app frees clinicians up a bit to...

May 2024
||
(0)
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Director

Product

I would recommend Dialer to someone looking for a simple solution, especially a backup to primary...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I am generally happy with Doximity. I know some clinicians struggle with the system a little, and...

May 2024
||
(0)
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Director

Operations, Product

We really had to do some heavy footwork on the ground to train our providers and make sure everyone...

May 2024
||
(0)
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Director

Product, Value

Typically, there's a couple of different visit types that Dialer can be used for. Video visits is...

May 2024
||
(0)
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Director

Relationship, Product

Doximity sends a monthly newsletter, and it's like the roadmap, if you will, and they're always...

May 2024
||
(0)
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 or  to see details.

Director

Loyalty, Product

We started using Doximity as our primary solution when we got into COVID-19. We were finding that we...

May 2024
||
(0)
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Director

Relationship, Product

In addition to how pleased we are with the Dialer software, one of the additional things that is...

May 2024
||
(0)
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Director

Relationship, Product

From a proactive standpoint, just with Doximity enhancing their tools that they offer and expanding...

May 2024
||
(0)
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Director

Value

Dialer is very cost-effective for the utilization, and we're up to a considerable number of...

May 2024
||
(0)
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Director

Relationship

Doximity really doesn't have a whole lot of turnover unless promotions take place, which is nice...

May 2024
||
(0)
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CIO

Relationship

Because Dialer has been so good, it has been rare for us to ask Doximity anything, but when we have,...

May 2024
||
(0)
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CIO

Product

The texting feature is very nice. That is a newer feature within Dialer. It is not quite as slick...

May 2024
||
(0)
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CIO

Product

With Doximity’s functionality for multiparty scenarios, the system is easy to use, very intuitive,...

May 2024
||
(0)
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CIO

Operations

Doximity provides so much training. That is just great. I was looking for some of the videos...

May 2024
||
(0)
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CIO

Product, Value

An outcome I have seen is the ability to get specialty caregivers on a video call as third parties...

May 2024
||
(0)
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CIO

Loyalty, Value

We got Dialer when the physicians really needed a better solution than what we had in place at the...

May 2024
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Decision Insights
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Telehealth 2023
18 April 23    |   Ciera Walker and Schafer Jackson
An immediate necessity during the pandemic, telehealth has become a common strategy for delivering convenient healthcare, connecting more quickly with specialists, working with interpreters, and more. As organizations settle into their go-forward strategies, top of mind are use-case expansion, tech-stack consolidation, and integration. There are many options for delivering telehealth, including virtual care platforms, video conferencing solutions (healthcare-focused and cross-industry), and EMR-based tools. This report focuses on market trends across the solution options and examines the factors driving purchase decisions and replacements.
Performance
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Telehealth Performance 2022
07 July 22    |   Ciera Walker and Schafer Jackson
At the onset of the pandemic, telehealth solutions became critical for healthcare organizations to maintain appointments, offer safe care, and increase patients’ access to care. Now, with many patients still wanting to use telehealth (see recently published report on the patient perspective ), provider organizations are at a crossroads as they evaluate telehealth’s value and long-term use, especially if the US government’s emergency telehealth use policy isn’t renewed past summer 2022. This report examines how well vendors facilitate a quality customer experience and what outcomes customers have achieved, particularly as they have overseen patients’ involvement with the technology (i.e., accommodating patients’ differing devices, connection bandwidths, and levels of digital literacy). Vendors are divided into two groups based on the type of technology they offer: virtual care platforms and video conferencing solutions.
Perception
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Patient Perspectives on Patient Engagement Technology 2022
26 May 22    |   Adam Cherrington and Dan Czech
The pandemic has emphasized the need for healthcare organizations to better accommodate patients’ needs and decrease barriers to effective care. However, patients are frequently absent from discussions around healthcare information technology (HIT). In KLAS’ previous report on the patient perspective , we discovered a lack of alignment between patients’ engagement technology priorities and those of provider organizations and vendors. Since then, KLAS has sought to gain a deeper understanding of what is needed from vendors and providers to drive greater alignment with patients. This report seeks to highlight the patient voice and is one of many KLAS initiatives aimed at more deeply understanding and measuring the patient perspective on HIT.



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