Dialer Commentary
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Subject Expert
Trey Dye
Research Director
Commentary Summary
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User Commentary
Relationship
Doximity is probably my favorite vendor to work with. They are very reasonable when it comes to...
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Product
Everybody likes Dialer because it is so simple and extremely reliable. Many of our physicians really...
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Relationship
I cannot say enough good things about Doximity. We meet regularly with them. They provide us with...
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Relationship, Value
Doximity worked with us very seamlessly to not only ensure we had the information we needed to...
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Loyalty, Product
We have one minor hiccup with group visits in Dialer, but the vendor is working on it. To be more...
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Product
Dialer is pretty simple. For our needs, simple is good. Dialer is very easy to use for the provider...
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Loyalty
Dialer is a really nice solution. I like the features that it has even better than I like Zoom. We...
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Relationship, Value
Doximity keeps building minor enhancements, but they are tangible, easy, and intuitive enhancements...
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Culture, Relationship, Operations
The vendor always lets us know in advance when things are coming. They do recurring meetings and...
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Product
Doximity is fantastic and is forecasted to keep doing great things. Everything that comes as a...
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Product
With the way that the HIPAA-compliant texting offering is set up, we could explore other options. It...
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Operations
For training, Doximity has a standing website that we can access at any time that they regularly...
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Relationship
Anytime I have had a question, Doximity has always been able to answer it right away. Our direct...
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Product
In Dialer, we would like more robust services to be able to connect a group in a group setting as...
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Product
Some of the upgrades for Dialer have not met our standards from a security standpoint, so we have...
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Product
Dialer works well for what we use it for. It is very easy to use as a backup telehealth solution. We...
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Product
Text is becoming a primary way for patients, caregivers, and even clinicians to communicate with...
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Loyalty
Our organization asks every quarter whether Dialer is still our solution. They need data and need to...
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Relationship, Product
The dashboards in Dialer need to be nimbler. They need to be spruced up because they are not where...
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Relationship
Doximity’s customer service is fantastic. Their responsiveness is outrageously fabulous. With...
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Product
We are a national organization, and we have every single kind of geographic area that we could...
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Loyalty, Value
We use Doximity for our telehealth visits. We have been using it since the COVID-19 pandemic. We are...
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Product
The outcome with Dialer is that we are able to see our patients. If our patients can't make it into...
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Relationship
Doximity offers new updates for us if we want to use Dialer’s new features, but we pretty much just...
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Product
All we have to do is log in to Dialer, and a lot of our physicians who aren't as tech savvy can just...
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Operations
Doximity's implementation services have been fantastic. We often get custom training in the sense...
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Product
Our staff members know how to use the platform very well. On the recipient patient side that...
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Relationship
Doximity keeps their promises, but they are very reluctant to share road maps and target milestones...
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Relationship
My team has used Doximity's support, and we haven't had any issues with it. The vendor will send out...
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Product, Value
With Dialer, we are able to conduct constructive, reliable, and good telehealth calls with our...
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Product
Dialer only integrates with iPhones and things like that. Bringing in third-party services for...
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Operations
Doximity has not just been sales focused for us; they also do support and training with our users....
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Loyalty, Relationship
Doximity has been partnering with us in a variety of areas, like AI, new products that are coming...
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Relationship, Operations
During implementation, Doximity had great documentation. The response time to get tough issues...
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Value
An outcome we have seen from using Dialer is that they can always update our licensing faster. We...
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Loyalty, Value
We are primarily using Dialer for call masking, so if a provider has to call someone, they use...
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Product
We haven't had financial problems with Doximity. We could probably find cheaper products, but...
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Operations
Doximity is implementing AI tools for providers, but I am not sure that they aren't just delivering...
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Relationship
With Doximity's customer support, I have dedicated account managers and support teams that I can...
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Relationship, Product
Dialer is a good alternative solution. I work very closely with Doximity, and I have a good...
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Product
With Doximity, a provider will pick up the phone, dial a patient's cell number, and send a link....
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Loyalty, Relationship
Doximity has been doing a really good job with upgrades. They listen to feedback, and they evolve....
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Product
The only thing I would like to see in Dialer is more API-level direct integration for scheduling,...
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Relationship
We communicate with our Doximity enterprise representative via email, and they get the job done. We...
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Product
The Dialer workflows have worked better for us than the workflows in our previous solution. Dialer...
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Relationship
I don't think I have ever really communicated to Doximity when there has been a problem, but that...
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Value
Doximity does an automatic price increase every year. That started a few years ago. I don't see the...
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Operations, Product
We implemented Dialer several years ago, and that went pretty well. We haven't had any problems with...
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Product, Value
The best value of Dialer is the time that it takes for us to populate the agenda. We are saving FTE...
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Operations, Product
I had prior experience with Dialer prior to the implementation, so I helped our organization pick...
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Operations
For our implementation process, Doximity held our hand and did a huge amount of babysitting with us....
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Relationship
Doximity is highly responsive. Every time we have a problem or need help with something, Doximity is...
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Operations
Dialer is great. There was some training at the beginning, but the service is not difficult, so...
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Relationship, Product
Dialer is a more in-the-moment service rather than something that can be done in advance. Many of...
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Product
Dialer is our backup telehealth solution because the appointments are something that we have to...
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Relationship
With the Doximity support, sometimes we get passed around and switched between support people a...
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Relationship
When the vendor upgrades Dialer, it seems to work. The product does what the vendor says it is going...
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Value
We have been with Doximity for a long time. They made telehealth possible for us. We tried another...
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Operations, Product
We are extremely satisfied with Dialer. It is a simple product, and it is easy to sign up and get...
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Loyalty
We looked at some other vendors before Doximity, and we have actually gone live with a different...
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Loyalty, Product
Dialer offers us the ability to integrate with our EHR, but the EHR vendor that we are currently...
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Relationship, Operations
Doximity is pretty good about their road map. As they come out with new features, they do online...
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Operations, Product
Dialer has been straightforward, intuitive, and easy to use. Its learning curve is very minimal....
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Loyalty
With Dialer, we were looking for a product that consistently worked when a provider needed it to,...
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Product
We would love to see an integration from Dialer to the scheduling module in our EHR. That might be...
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Relationship
As soon as we reach out to Doximity, they respond right away. We have zero open tickets with the...
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Loyalty
Doximity has tools that they are developing that they haven't launched yet, and the new tools that...
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Operations, Product
The only thing we have struggled with in Dialer is that it doesn't give us the ability to share...
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Loyalty, Product
Doximity has talked about things that are coming down the road and possible changes. In terms of...
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Relationship, Product
We haven't really had any issues with the product. The one time we had an issue, we were able to...
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Loyalty
We got Dialer during the COVID-19 pandemic. It helped us get through the pandemic, but it also...
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Product
Sometimes, people have issues with their initial logins and setups in the system. I would suggest...
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Relationship
I like the simplicity of the system's user interface. We can schedule things quickly without a lot...
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Product
The system's actual scheduling interface seems a little outdated compared to the interfaces in other...
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Culture, Value
Doximity recently made a change in going to a system where we have unlimited licenses versus paying...
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Loyalty
Doximity does a great job of reporting our data back to us. I get a report every month that tells us...
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Product
We use Dialer as our fallback, jack-of-all-trades telemedicine option, and the telemedicine solution...
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Product
When our Epic solution goes down, Dialer doesn't, so we can continue to do some work. We like having...
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Relationship
Doximity does a great job of keeping their promises. I have always been really impressed with them...
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Relationship, Product
Dialer is the primary tool for telephonic telemedicine. Doximity has been a leader in this area for...
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Product
Dialer does what we need it to do. There is no feature function that is really limiting its use....
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Product
We utilize Dialer as a backup solution, so it is hard for me to say that it is something we use all...
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Product, Value
We haven't asked Doximity for much, but they have delivered a really solid product for us. There has...
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Relationship
I know Doximity is very aware of cybersecurity, and that is great, but their sign-up process can be...
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Operations, Product
I would recommend Dialer for sure. I haven't seen anything that has really required our...
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Operations
There are more changes coming with Dialer that I would like to be more aware of. Part of that is my...
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Operations, Product
Dialer is easy to use, especially for people who aren't tech savvy. When people have to enroll in...
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Relationship
Our Doximity representative is always taking care of us. That person is very responsive, so kudos to...
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Product
I would love to see Dialer integrate with our Microsoft tenant. That way, when users are onboarded...
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Value
We pay a flat rate for Dialer. That is great. The system is a little expensive, but we get what we...
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Product
Dialer reduces our pain points because it is our backup solution, and it has been flawless. When our...
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Operations
Doximity has a good solution center that will indicate whether there are any outages or maintenance...
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Loyalty, Value
Dialer is a great service. It is easy for patients and clinicians to use. However, Doximity could...
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Relationship, Operations, Product
We had an incident where Doximity disabled some users without bringing that up to our management...
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Value
The price for Dialer hasn't increased since we started with Doximity. We weren't looking for any...
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Relationship
We have had good experiences with Dialer. There was a little delay on one or two things, but...
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Product
We are struggling right now with a situation of adding an interpreter with Dialer. Somehow, we can't...
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Relationship
Doximity is great. They are very responsive. I have a regular meeting that our representative has...
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Product
We use the Dialer functionality from Doximity. Our providers really like its ease of use. It is not...
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Relationship, Product
Dialer is a product that just works the way providers want it to. It also provides enterprise-level...
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Product
Doximity's end solution is very easy to use, and it has high adoption among providers. Our providers...
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Product
Interoperability is one area where we have some concerns with Dialer. When there are multiple...
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Product
Dialer isn't a comprehensive telehealth platform. It doesn't necessarily have the things that we...
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Relationship
I haven't seen anything new come out from Doximity in a while. I have also only ever spoken with...
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Product
If we are really getting granular, I would love to see some additional features in the system with...
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Loyalty
We don't have much of an understanding of all of our costs and the revenues associated with virtual...
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Loyalty, Relationship
Doximity’s service is excellent. They are very responsive in anything that we bring to them. They...
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Product
I would like the vendor to add a texting functionality that is not one-way. I want our providers to...
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Product, Value
For the price and what the system provides to us and other organizations, Dialer is a very...
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Product
We use the product for rare needs, like as a backup solution or if we need to call a patient via...
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Loyalty, Product
One downside of the software is that Dialer doesn't integrate with any of our current software. That...
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Operations
We don't take advantage of a lot of the training that Doximity offers just because Dialer is so...
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Operations
With the implementation, I liked that the solution always worked well. Doximity continues to tweak...
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Loyalty, Value
Because Dialer is a standalone solution, there are a lot of benefits, and that is why we went with...
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Product
Dialer unequivocally works from where we use it. Within the context of my use cases, I would...
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Loyalty, Relationship
Doximity is in our long-term plans. As long as we can afford a redundant solution that offers...
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Product
Dialer is made generally available to clinicians through single sign-on as a communication option...
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Loyalty, Product
Epic doesn't really have a great solution that allows someone to make a phone call like we can in...
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Relationship
With Doximity, the account representative is really good about letting us know what is going on from...
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Operations, Product
Dialer is very easy to implement because it basically sits on the cloud. There is nothing local that...
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Product, Value
Dialer has great features. If we didn't have our primary telehealth solution, Dialer would be one of...
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Relationship
Doximity is a super low-key vendor that is good to work with. We had some initial problems, and they...
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Relationship
We would absolutely buy Dialer again. Doximity is a high-integrity organization that is super easy...
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Loyalty, Product
Our providers can choose which video platform to use, and they consistently choose Dialer because it...
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Product
Doximity has done a very good job updating and enhancing features along the way, so we are satisfied...
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Product
Dialer is a tool that is consistent, reliable, and easy to use. The simplicity and high reliability...
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Value
Doximity’s pricing is so simple; it is comprehensive in a flat-fee rate that really includes all...
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Product
We use Doximity's product, and that is the end of it really. Dialer is easy for patients to use.
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Value
If Dialer met all of my needs, it would be my primary telehealth program, but it is not, and that is...
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Relationship
Doximity has perfectly nice people, and they always answer my emails. They are fine. I generally...
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Product
It would be wonderful if Dialer worked with Zoom. We can use and launch Dialer through our EMR, but...
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Loyalty, Operations, Product
When we implemented this solution, we went from zero telehealth visits to most of our visits being...
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Operations
I never heard from Doximity except for the initial implementation; that was it. I don't think they...
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Product
Dialer is integrated with our EMR system. It took Doximity a while to do that. I prefer to use it on...
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Relationship
The support from Doximity is something that I haven’t found very helpful. When I have a problem, I...
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Value
Dialer is still a lot cheaper than Zoom or other things. It wasn’t even very expensive, and it works...
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Product
Dialer is not meeting my complete needs right now. In order to call the patients, I actually copy...
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Product
We have had Dialer for a while, and it has worked pretty well for what we need. Doximity does a lot...
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Operations, Product
Dialer is easy to integrate. It had a seamless integration into our Epic solutions, and the...
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Operations
We haven't required much training. Training is provided mainly in the form of tip sheets. There has...
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Product
How well the solution drives tangible outcomes depends on which group of individuals use it....
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Product
A feature I would like to see added to the solution is the ability to mask the originating number...
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Culture, Value
In terms of contract and pricing, Doximity has stayed very suitable. They are not overcharging us.
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Relationship, Product
Doximity has stayed current with where they see trends happening. So for example, this last year,...
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Relationship, Product
Doximity does a really good job soliciting feedback, and I appreciate that. They are also very...
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Relationship, Product
I have recommended Dialer many times. I actually prefer Dialer over our primary solution. I love...
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Product, Value
Dialer is perfect when it comes to driving tangible outcomes. And when we are asked about outcomes,...
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Relationship
Our representative from Doximity is wonderful. Doximity still has a personal touch. Over the years,...
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Loyalty, Product
Whether Dialer's current functionality meets all our needs rates between the middle of the road and...
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Relationship
We haven't had a whole lot of executive engagement from Doximity, except for the very beginning, but...
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Product
The physicians love Doximity. Also, I have never seen such a good library of materials and support...
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Product
Doximity's competitor has a leg up in terms of the ability to add an interpreter to the visit. With...
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Operations
The vendor's implementations are good because they are effective communicators. They are organized,...
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Product
The product is reliable and easy to use. When we are talking about telehealth, we are trying to...
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Loyalty
Dialer is one of our two primary telehealth solutions. We have more facilities that use the...
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Operations
Dialer doesn't require a lot of training. Maybe we have been on it for so long now that I know how...
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Product
Doximity has a ChatGPT feature. I had wondered if the Spanish translation would be medically...
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Product
Our EHR is not easy to integrate with. That is how everything is with Epic. Everyone starts with...
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Product
Doximity is doing a great job. One of the biggest challenges is when we send the link or call the...
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Loyalty, Product
I know that Doximity is looking at something like a virtual AI technology for scribing things, like...
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Relationship
I meet with our third-party vendors recurringly, and some vendors sometimes won't even show up to...
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Product, Value
Doximity is very forward-thinking. I really like them. Doximity has added features, and they have...
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Relationship
What I like about the company is we can make suggestions, and they will take those to their...
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Loyalty, Product
We were using another telehealth solution for certain patients, and our patients did not like...
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Product
We did integrate Dialer into our EHR. We have a lot of providers who are doing telephone or...
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Loyalty, Product
We want to have the ability to dial out utilizing Dialer audio-only calls from a couple of different...
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Relationship, Product
If all of our vendors could be like Doximity, I would be a happy person and maybe unemployed. I am...
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Relationship
Doximity does a very good job of communicating in general. They do what they say. Everybody I have...
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Product
Doximity actually just revealed a new feature that is going to be incredibly helpful in inpatient...
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Loyalty
At the beginning of the pandemic when we realized that we were going to need to see patients...
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Operations
The implementation of the product was just super simple. The vendor had all of the documentation....
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Product
Dialer is very patient friendly. It is very easy to use for patients and physicians. It is very...
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Relationship
I don't have a lot of experience with Doximity’s support, but I don't have any reason to suspect...
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Relationship
Doximity made a lot of improvements. When we first started working with them, we had a bit of a...
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Relationship
We have ongoing and recurring touch bases with representatives from Doximity where they show us new...
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Product, Value
Dialer is not really integrated. I also feel like there is always room for less costly solutions.
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Operations
Doximity has a very clear implementation plan and package. They have really focused products, and...
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Operations, Product
Dialer is easy to use. We can train people on it quickly and easily.
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Relationship
We have no executive touchpoints with the vendor. I would like to hear from them annually about...
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Value
Doximity has a wonky price structure. I am paying for doctors across our health system to use Dialer...
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Relationship, Operations, Product
Dialer is used in the clinic. We have multiple clinics that we use it for, but we also have a lot of...
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Value
The price for Dialer has been relatively consistent from year to year. Doximity hasn’t been raising...
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Relationship, Operations
With the initial go-live, we had multiple locations, and we were very particular about how we wanted...
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Product
There are always things that I am looking for, but I don't believe that we could get someone to make...
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Product
I like Dialer itself. I like that it is mobile and that I can access it from my home, my office, or...
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Operations
They don't have much training. We would like an interactive database so we can interact with the...
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Operations, Product
Sometimes the system goes down, and we can't get it to go back up. I would like to see the platform...
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Relationship
I am not aware of any executive involvement from the vendor. We meet with the vendor to get product...
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Relationship
At the level we are paying for now, it is hard to get someone on the phone at Doximity. We haven't...
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Culture, Product
We like the system's waiting room functionality. We brought it up when we initially went on the...
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Operations
We don't receive any ongoing training for the system, but we don't really need any ongoing training....
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Relationship, Operations
Doximity doesn't push out anything new until their people are knowledgable about it and their...
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Relationship
Doximity has an excellent support team. Their support is a lot better than our internal support in...
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Loyalty, Relationship, Product
Since Dialer exists outside of other systems, it has the ability to integrate to a certain extent....
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Culture, Value
The vendor avoids charging for every little thing. Since we signed an enterprise contract, we don't...
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Relationship, Operations
I have worked with one of the vendor's executives, and that person is involved when it comes to...
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Product
We use Dialer because of its masking technology. Our physicians can be anywhere, and the system will...
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Product
I am extremely satisfied with the product's multiparty capabilities. It is both a blessing and a...
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Relationship, Operations
Doximity has a crazy good support page. Whenever I need something, I can do a quick search on that...
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Culture
Dialer works as promoted. The vendor didn't promote it as a sole television solution. It is supposed...
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Product, Value
Our patients are much more satisfied with Dialer than they are with another telehealth platform....
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Relationship
I think the vendor is always adding features, and they seem to have a quicker development cycle....
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Loyalty, Relationship, Product
I think Doximity has some opportunities to improve user management. I know they are working on that,...
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Relationship
I wouldn't say Doximity is very proactive. When there are drops in the platform or potential audio...
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