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Dialer Commentary
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Schafer Jackson
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User Commentary

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Analyst/Coordinator

Product

Dialer allows doctors to make outgoing phone calls and use the clinic's phone number instead. From...

Apr 2024
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Analyst/Coordinator

Relationship, Product

Doximity Dialer is a cloud solution so it is always up-to-date. The doctors have differing versions...

Apr 2024
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CMIO

Product

Some people are using the system's texting option, but I think that is more of a limited-use option...

Apr 2024
||
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CMIO

Loyalty

At our organization, I think that most providers use Dialer's audio for both patient visits and for...

Apr 2024
||
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CMIO

Product

I would like the vendor to add the ability to change what is seen in Dialer when it spoofs calls. I...

Apr 2024
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CMIO

Value

There is a free version of Dialer that is really good. I would use that version of the system again....

Apr 2024
||
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CMIO

Product

Dialer works pretty well on mobile devices, but it isn't integrated with the desktop version of our...

Apr 2024
||
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CMIO

Relationship

Doximity's leaders and support people are accessible when we have questions. The vendor is...

Apr 2024
||
(0)
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Director

Loyalty, Product

As far as multiparty scenarios and adding folks go, the solution is good. The vendor has continued...

Apr 2024
||
(0)
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Director

Loyalty, Relationship, Product

With Doximity, we can provide feedback. We may not have everything in its current state, but I'm...

Apr 2024
||
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Director

Relationship

We don't need to use the vendor's support because if there are any issues, our account manager sends...

Apr 2024
||
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Director

Product

The patient doesn't really realize Dialer is there. They just get a link to start the video visit or...

Mar 2024
||
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Director

Product

With Dialer, there is functionality that we can't find anywhere else right now. The big use case...

Mar 2024
||
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Director

Loyalty, Product

Doximity’s road map is pretty solid. Like everyone else, Doximity is working on generative AI, and...

Mar 2024
||
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Manager

Product

Doximity was an early adopter of multiparty functionality. We use Dialer when we need to involve...

Mar 2024
||
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Manager

Relationship, Operations

When we implemented Dialer and embedded it into Epic's EHR, Doximity was willing to hold our hands...

Mar 2024
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Manager

Loyalty, Relationship

We are always kept in the loop for Dialer’s upgrades, and Doximity is very transparent about their...

Mar 2024
||
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Manager

Product

One of the bigger barriers that we have with Dialer is that there is a lack of functionality for...

Mar 2024
||
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Manager

Operations, Value

I would give Doximity high ratings for the implementation of Dialer. Doximity’s team reaches out...

Feb 2024
||
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Manager

Product

There are challenges with getting the integration for Dialer. We haven't integrated the system...

Feb 2024
||
(0)
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CIO

Loyalty, Product

Dialer is our only solution that will carry over when we switch EMRs. Doximity has a really solid...

Jan 2024
||
(0)
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CIO

Relationship, Product

Doximity is a really large organization, so their product is solid. We don't have to reach out to...

Jan 2024
||
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CIO

Relationship

Doximity is actually pretty good about proactivity right now. I get a regular report on usage, and...

Jan 2024
||
(0)
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CIO

Product

Reporting-wise, I would love to see a breakdown of carriers from Doximity. Since the vendor has...

Jan 2024
||
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CMIO

Relationship, Product

Doximity has been a very good partner to us. They have kept their promises on everything, and they...

Jan 2024
||
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CMIO

Product, Value

The only downside of Dialer is that it doesn't allow us to collect co-pays up front when we are...

Jan 2024
||
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CMIO

Relationship

Doximity's team has been fantastic. They have done a really good job of making sure that we are...

Jan 2024
||
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Director

Product

It is nice that we can send meeting links to patients in different languages. However, that feature...

Jan 2024
||
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Director

Loyalty, Operations

The vendor could explore using AI to listen to telehealth conversations and create visit notes from...

Jan 2024
||
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Director

Value

Doximity has avoided charging us for every little thing, but that might change. I think they are...

Jan 2024
||
(0)
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Director

Product

It is nice that patients don't have to download an app to use Dialer. They just have to click on a...

Jan 2024
||
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Manager

Product

Compared to what we had before, Dialer is a much more reliable tool. Our end users have liked it and...

Jan 2024
||
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Manager

Operations

Training is almost irrelevant because Dialer doesn't require a lot of training. It is so easy to...

Jan 2024
||
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Manager

Relationship, Product

We can tell Doximity is very physician focused. They think about the provider and the provider’s...

Jan 2024
||
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Manager

Relationship

We only had one technical issue with Doximity, and it turned out to not be their fault. Doximity was...

Jan 2024
||
(0)
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Manager

Relationship

The tech support people and representatives from Doximity are great. When we experienced an issue...

Jan 2024
||
(0)
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CMIO

Product

We have integrated Doximity's system into both our EHR and our mobile charge capture product....

Dec 2023
||
(0)
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CMIO

Value

Before the pandemic, voice calls were free, and people could do as many voice calls as they wanted....

Dec 2023
||
(0)
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CMIO

Relationship, Operations

Doximity sends us great training materials. We meet with the vendor routinely, and they really try...

Dec 2023
||
(0)
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CMIO

Loyalty, Product

We tried a couple of different vendors' systems early on during the pandemic, but a couple of those...

Dec 2023
||
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Manager

Product

We are not able to implement all of the product’s functionality, but the product meets our needs.

Dec 2023
||
(0)
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Manager

Product

The product is really easy to use for both physicians and patients. It is reliable. We don’t have to...

Dec 2023
||
(0)
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VP/Other Executive

Relationship, Product

Doximity's biggest strength is that they make connection points very easy and frictionless for...

Dec 2023
||
(0)
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VP/Other Executive

Product

I would suggest that the vendor continue to focus on the functionalities that they are good at. No...

Dec 2023
||
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Director

Product

Dialer at its core has kind of stayed like it was when we started, and there haven’t been a lot of...

Nov 2023
||
(0)
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Director

Relationship

Doximity has been very responsive to recommendations, and as far as the customer service aspect...

Nov 2023
||
(0)
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Director

Relationship

Doximity meets with us very regularly throughout the year according to the schedule that we have chosen....

Nov 2023
||
(0)
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Director

Product

With the video conferencing functionality, I can now mute someone and put a virtual background up...

Nov 2023
||
(0)
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Director

Loyalty, Relationship, Product

Doximity has constant things on the road map, and they are delivering on them. They present the map...

Nov 2023
||
(0)
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Director

Relationship

We do run into some technical issues, and we still have to call Doximity and go back and forth, so...

Nov 2023
||
(0)
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Director

Relationship

Doximity is pretty proactive. They have been very forward thinking, innovative, and very...

Nov 2023
||
(0)
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Director

Relationship, Value

Dialer has remained at a pretty low price for us. I have heard feedback from others that Doximity...

Nov 2023
||
(0)
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Physician

Relationship, Product

Dialer provides a good service. I like the fact that Doximity offers free fax services for...

Oct 2023
||
(0)
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Physician

Relationship, Product

Doximity needs to move into offering more forms of communication. For example, they could provide...

Oct 2023
||
(0)
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Director

Loyalty

We went live with Dialer as a backup telemedicine system because we had a lot of trouble with our...

Oct 2023
||
(0)
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Director

Product

Dialer is integrated with our EHR. We know that we can work with Doximity to integrate Dialer with...

Oct 2023
||
(0)
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Director

Loyalty, Product

Doximity may have new features for the system that we haven't taken that would meet our needs, but...

Oct 2023
||
(0)
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Manager

Relationship, Operations

We have a regular call with Doximity. They walk us through all the reporting on our usage down to...

Oct 2023
||
(0)
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Manager

Operations

Doximity is more than willing to jump into any kind of online meeting and do training with anybody...

Oct 2023
||
(0)
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Manager

Product

It is super easy for patients to interact with providers using Dialer. Basically, patients get a...

Oct 2023
||
(0)
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Manager

Relationship

If I ever have any issues, it only takes one email to Doximity, and within usually 15 minutes, the...

Oct 2023
||
(0)
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Manager

Operations, Product

My recommendation to a friend would be based on Dialer’s ease of use and the fact that, as a digital...

Oct 2023
||
(0)
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VP/Other Executive

Relationship, Operations

Dialer is a standalone product, and the vendor doesn't really tell us about their updates. They have...

Oct 2023
||
(0)
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VP/Other Executive

Relationship

None of the vendor’s support people are empowered. Whenever we have a problem, they always have to...

Oct 2023
||
(0)
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VP/Other Executive

Product

Our experience with Doximity is pretty good. However, the lack of a waiting room feature is a...

Sep 2023
||
(0)
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VP/Other Executive

Relationship

The vendor hasn’t figured out how to add an interpreter service. They can add a call to a video on...

Sep 2023
||
(0)
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VP/Other Executive

Product

The product has integration with our point-of-care system, and that is nice. While we are on a video...

Sep 2023
||
(0)
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VP/Other Executive

Loyalty

We originally went with Doximity because of their web-based application. Most of the other services...

Sep 2023
||
(0)
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VP/Other Executive

Product

I would like to be able to transfer patients to other providers outside the Doximity member list. We...

Sep 2023
||
(0)
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VP/Other Executive

Product

Doximity has some features where we can send text messages to patients, but that is a bit...

Sep 2023
||
(0)
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VP/Other Executive

Relationship, Product

We get monthly reports on our usage of the product and quarterly reports on enhancements that are...

Sep 2023
||
(0)
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VP/Other Executive

Relationship

Doximity’s service has been fine. There is no automatic way of notifying people of service outages,...

Sep 2023
||
(0)
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VP/Other Executive

Relationship, Product

The vendor is a market leader. They are not the best out there, but they are above average. We...

Sep 2023
||
(0)
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VP/Other Executive

Relationship, Product

I think the vendor uses quite a bit of AWS infrastructure, so when AWS goes down, Dialer goes down....

Sep 2023
||
(0)
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VP/Other Executive

Product

I would like to launch the solution directly from within our Epic EMR. I would like Dialer to be a...

Sep 2023
||
(0)
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VP/Other Executive

Product

The vendor’s tripping point in patient experience is often the transition from the medical assistant...

Sep 2023
||
(0)
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Analyst/Coordinator

Product

Dialer is above and beyond other solutions, and Doximity is what every other vendor should be....

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship

We have regular meetings with Doximity, and they always go over the enhanced features that will be...

Sep 2023
||
(0)
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Director

Relationship

When I go to our account manager, I am told to copy another executive in my emails. It is rare that...

Aug 2023
||
(0)
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Director

Relationship, Operations

Dialer has fantastic web support, and that makes it easy to self-train. There is a patient-education...

Aug 2023
||
(0)
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Director

Value

Dialer charges a flat fee, and there are no limits on how many people we can bring on or how many...

Aug 2023
||
(0)
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Director

Relationship

If I give feedback to the vendor, our account manager is very quick to try to come back. If they...

Aug 2023
||
(0)
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Director

Loyalty, Relationship

I haven't worked with the vendor for too long, but they are already giving us information about what...

Aug 2023
||
(0)
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Director

Product

The installment process is easy because there is just an app or a URL. People put the app on their...

Aug 2023
||
(0)
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Director

Product

Doximity has really positioned their product in the industry as, in their words, a backup telehealth...

Aug 2023
||
(0)
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Manager

Product

We had fast adoption in the beginning when we started with Doximity. Dialer integrates with our EMR....

Aug 2023
||
(0)
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Manager

Product

We would like to see Doximity move to integrating interpretation services. Our other video...

Aug 2023
||
(0)
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Manager

Loyalty

We were talking with another vendor for a bit, but since a lot of their integrations were canceled,...

Aug 2023
||
(0)
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Manager

Product

My experience with Dialer has been positive. Our providers use the system to mask their caller IDs...

Jul 2023
||
(0)
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Manager

Relationship, Product

We used Dialer when COVID-19 was more prevalent and we needed to do a lot of callbacks. That...

Jul 2023
||
(0)
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Manager

Relationship, Product

Dialer does a great job of handling multiparty scenarios. That could include the introduction of...

Jul 2023
||
(0)
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Manager

Operations, Product

The system's upgrades are pretty plug and play. We don't do much. The vendor just delivers the...

Jul 2023
||
(0)
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Director

Relationship

There hasn't been anything from Doximity where we have felt completely misled. Development timelines...

Jul 2023
||
(0)
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Director

Product

Dialer offers flexibility in how providers engage with patients. The system gives us the ability to...

Jul 2023
||
(0)
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Director

Product

Doximity knows that Dialer is not necessarily intended as a primary platform, and I feel like that...

Jul 2023
||
(0)
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Director

Product

The only thing we would like Doximity to improve is user management in the software. We must make...

Jul 2023
||
(0)
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Director

Value

Based on the fee we are getting charged and the fact that the system has messages and phone calls...

Jul 2023
||
(0)
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Manager

Relationship

Doximity is one of the best companies that I have interacted with. Anytime we have had any problems,...

Jul 2023
||
(0)
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Manager

Product

An improvement that I would like to see in Dialer is the ease of use for Android phone users. There...

Jul 2023
||
(0)
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CMIO

Operations

We don't have many problems when we need to use Dialer, and it is easy to use a link. There is very...

Jul 2023
||
(0)
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Manager

Relationship

Dialer just works, so we don't have to ask the vendor for anything. The product is just a really...

Jun 2023
||
(0)
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Manager

Culture, Value

Doximity has never charged me for anything outside the contract. The vendor has been fair in their pricing....

Jun 2023
||
(0)
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Manager

Product

Doximity has nailed the simplicity, and they have some features that are further ahead than our...

Jun 2023
||
(0)
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Manager

Relationship

Partnering with our organization means that the vendor is promising to be reliable. But in terms of...

May 2023
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

The vendor has communicated with us that they are working on multiparty scenarios. Right now, the...

May 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

If we pick up the phone and dial from one of our clinics, that call can come through as a private or...

May 2023
||
(0)
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Director

Relationship, Relationship

We have regular meetings with our representative from Doximity; that person is very responsive and...

Apr 2023
||
(0)
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 or  to see details.

Director

Operations, Operations, Product, Product

The upgrades in Dialer are seamless. I don't even know when the system gets upgraded; the vendor...

Apr 2023
||
(0)
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Director

Operations, Operations

Going live with Dialer was super easy. When the COVID-19 pandemic happened, the vendor was very...

Apr 2023
||
(0)
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Director

Culture, Culture, Operations, Operations

When Doximity does upgrades, the sales representative tells me what the new features are, and I tell...

Apr 2023
||
(0)
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Director

Product, Product

We are having a lot of audio issues, and I think Doximity is not sure where those issues are coming...

Apr 2023
||
(0)
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Director

Loyalty, Loyalty

We haven’t integrated Dialer with our EHR, but we think that has been more because of the EHR that...

Apr 2023
||
(0)
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Director

Product, Product

The mobile app works great because a lot of clinicians use their phones.

Apr 2023
||
(0)
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Director

Relationship, Relationship

Sometimes it is hard to know when the system is down. Doximity has a third-party vendor that...

Apr 2023
||
(0)
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Director

Operations, Operations

We were really concerned with some of our staff when the COVID-19 pandemic hit because some staff...

Apr 2023
||
(0)
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Director

Product, Product

We are limited in what we can do with Dialer because of our patients' internet or cell service. Some...

Apr 2023
||
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Telehealth Performance 2022
07 July 22    |   Ciera Walker and Schafer Jackson
At the onset of the pandemic, telehealth solutions became critical for healthcare organizations to maintain appointments, offer safe care, and increase patients’ access to care. Now, with many patients still wanting to use telehealth (see recently published report on the patient perspective ), provider organizations are at a crossroads as they evaluate telehealth’s value and long-term use, especially if the US government’s emergency telehealth use policy isn’t renewed past summer 2022. This report examines how well vendors facilitate a quality customer experience and what outcomes customers have achieved, particularly as they have overseen patients’ involvement with the technology (i.e., accommodating patients’ differing devices, connection bandwidths, and levels of digital literacy). Vendors are divided into two groups based on the type of technology they offer: virtual care platforms and video conferencing solutions.
Perception
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Patient Perspectives on Patient Engagement Technology 2022
26 May 22    |   Adam Cherrington and Dan Czech
The pandemic has emphasized the need for healthcare organizations to better accommodate patients’ needs and decrease barriers to effective care. However, patients are frequently absent from discussions around healthcare information technology (HIT). In KLAS’ previous report on the patient perspective , we discovered a lack of alignment between patients’ engagement technology priorities and those of provider organizations and vendors. Since then, KLAS has sought to gain a deeper understanding of what is needed from vendors and providers to drive greater alignment with patients. This report seeks to highlight the patient voice and is one of many KLAS initiatives aimed at more deeply understanding and measuring the patient perspective on HIT.



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