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Dialer Comments
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KLAS Research & Sales Director - Schafer Jackson
Subject Expert

Schafer Jackson

Research & Sales Director

schafer.jackson@klasresearch.com

 
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User Commentary

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Director

Functionality and Upgrades

One of the reasons that we liked Doximity's solution is I can send a link to a patient regardless of...

Dec 2020
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Director

Relationship

Overall, we have had a great experience with Doximity. They have added the things that we have asked...

Dec 2020
(0)
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Director

Other Observations & Comments

We may end up with a system separate from Doximity for inpatient care in the future. We want a...

Dec 2020
(0)
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Director

Functionality and Upgrades

We are technically still using another telehealth system along with Dialer. The other system was...

Dec 2020
(0)
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Director

Implementation and Training

Doximity’s upgrades are seamless, and their training is really good. They gave us materials, and we...

Dec 2020
(0)
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Director

Other Observations & Comments

I would like Dialer to have the ability to email patients a link instead of text them a link because...

Dec 2020
(0)
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COO

Functionality and Upgrades

Doximity has been very straightforward, simple, and plug and play. The one-word description for the...

Nov 2020
(0)
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Director

Functionality and Upgrades

I would suggest that Doximity ensure they are aware of competitors' feature sets. There are a number...

Nov 2020
(0)
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Manager

Relationship

Dialer has been a great platform for us. It is easy to use, and most of our physicians were already...

Nov 2020
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Manager

Relationship

We haven’t had any issues with Doximity. I don’t see how the vendor could have moved any quicker to...

Nov 2020
(0)
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Manager

Service and Support

During the COVID-19 crisis, Doximity adjusted their rules to let us include our care teams and...

Nov 2020
(0)
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Director

Functionality and Upgrades

We were extremely satisfied with the initial product from Doximity. They have really met our needs,...

Nov 2020
(0)
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Director

Service and Support

Doximity's communication structure and website are strong. We can go to the website for support on...

Nov 2020
(0)
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Director

Interfacing and Integration

Doximity is extremely aware of what we need for interoperability, and they are confident that we...

Nov 2020
(0)
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Director

Functionality and Upgrades

Doximity releases the names of the users that are registered, and that causes our MAs a bit of...

Nov 2020
(0)
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Director

Functionality and Upgrades

When we give feedback, we really want to know whether the vendor is working on our requests or...

Nov 2020
(0)
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Director

Relationship

When Doximity launched their video platform, some of our doctors started using it and loved it. They...

Nov 2020
(0)
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Director

Relationship

Whenever we have had conversations with Doximity, they have listened to our needs and concerns, and...

Nov 2020
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Director

Sales and Contracting

I would buy Doximity again. My regret is that I didn’t sign a longer contract with the vendor. They...

Nov 2020
(0)
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Director

Other Observations & Comments

We haven’t had any downtime with Doximity. With our other vendor, we got a report every month saying...

Nov 2020
(0)
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Director

Functionality and Upgrades

A significant improvement that Doximity should be making is the ability for us to integrate...

Nov 2020
(0)
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Director

Other Observations & Comments

For the short term, Doximity is meeting all of our goals and expectations for integration. For the...

Nov 2020
(0)
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Director

Functionality and Upgrades

The main benefits that we expected and are seeing are high video quality and a reliable connection....

Nov 2020
(0)
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Director

Functionality and Upgrades

One of the unexpected bugs that we experience with the system is that video calls will get cut off...

Nov 2020
(0)
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Director

Future Outlook

I enjoy the simplicity of the solution and the reliability of the technology. I also appreciate the...

Nov 2020
(0)
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Manager

Service and Support

Doximity has fantastic job aids that they share with us. The aids are very responsive and listen to...

Sep 2020
(0)
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CMIO

Functionality and Upgrades

We are doing both scheduled and unscheduled visits with Dialer. We use Dialer for the scheduled...

Sep 2020
(0)
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CMIO

ROI / Cost (care and feeding)

I would probably give the overall product quality the highest score. The ease of use is such a big...

Sep 2020
(0)
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CMIO

Service and Support

Doximity's support during the COVID-19 crisis has been very good.

Sep 2020
(0)
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 or  to see details.

CMIO

Functionality and Upgrades

With Dialer, I don't have to schedule patients at all. I can just keep using our EMR system and send...

Sep 2020
(0)
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CMIO

Lessons Learned

We chose to use Dialer because other organizations in our area were using the system. When the...

Sep 2020
(0)
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CIO

Implementation and Training

The product seems to be working very well. In a short time frame, we moved from telephone visits to...

Sep 2020
(0)
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CIO

ROI / Cost (care and feeding)

We are using the system across the organization. We went live across all of our sites. I would say...

Sep 2020
(0)
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CIO

Implementation and Training

During the pandemic, we made an aggressive move to telemedicine, and the implementation of the...

Sep 2020
(0)
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CIO

Relationship

The vendor has been there during COVID-19. They have addressed all my issues and were there during...

Sep 2020
(0)
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CIO

Functionality and Upgrades

When I don't have to spend time fixing things, a product is well worth the money. The product is...

Sep 2020
(0)
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CIO

Lessons Learned

I would recommend the product depending on the other person's business case. If the case was the...

Sep 2020
(0)
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Manager

Service and Support

In the beginning, we discounted Doximity somewhat because they were too new to the marketplace....

Sep 2020
(0)
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Manager

Service and Support

Doximity has been a fantastic partner, but we can have up to only four people in a party. Doximity...

Sep 2020
(0)
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Manager

Functionality and Upgrades

Other vendors are too complicated for our patient population. A lot of patients have head injuries...

Sep 2020
(0)
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