Dialer Commentary
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Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
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User Commentary

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CMIO

Product

Some people are using the system's texting option, but I think that is more of a limited-use option...

Apr 2024
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CMIO

Loyalty

At our organization, I think that most providers use Dialer's audio for both patient visits and for...

Apr 2024
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CMIO

Product

I would like the vendor to add the ability to change what is seen in Dialer when it spoofs calls. I...

Apr 2024
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CMIO

Value

There is a free version of Dialer that is really good. I would use that version of the system again....

Apr 2024
||
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CMIO

Product

Dialer works pretty well on mobile devices, but it isn't integrated with the desktop version of our...

Apr 2024
||
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CMIO

Relationship

Doximity's leaders and support people are accessible when we have questions. The vendor is...

Apr 2024
||
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Director

Loyalty, Product

As far as multiparty scenarios and adding folks go, the solution is good. The vendor has continued...

Apr 2024
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Director

Loyalty, Relationship, Product

With Doximity, we can provide feedback. We may not have everything in its current state, but I'm...

Apr 2024
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Director

Relationship

We don't need to use the vendor's support because if there are any issues, our account manager sends...

Apr 2024
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Director

Product

The patient doesn't really realize Dialer is there. They just get a link to start the video visit or...

Mar 2024
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Director

Product

With Dialer, there is functionality that we can't find anywhere else right now. The big use case...

Mar 2024
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Director

Loyalty, Product

Doximity’s road map is pretty solid. Like everyone else, Doximity is working on generative AI, and...

Mar 2024
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Manager

Product

Doximity was an early adopter of multiparty functionality. We use Dialer when we need to involve...

Mar 2024
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Manager

Relationship, Operations

When we implemented Dialer and embedded it into Epic's EHR, Doximity was willing to hold our hands...

Mar 2024
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Manager

Loyalty, Relationship

We are always kept in the loop for Dialer’s upgrades, and Doximity is very transparent about their...

Mar 2024
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Manager

Product

One of the bigger barriers that we have with Dialer is that there is a lack of functionality for...

Mar 2024
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Manager

Operations, Value

I would give Doximity high ratings for the implementation of Dialer. Doximity’s team reaches out...

Feb 2024
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Manager

Product

There are challenges with getting the integration for Dialer. We haven't integrated the system...

Feb 2024
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CIO

Loyalty, Product

Dialer is our only solution that will carry over when we switch EMRs. Doximity has a really solid...

Jan 2024
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CIO

Relationship, Product

Doximity is a really large organization, so their product is solid. We don't have to reach out to...

Jan 2024
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CIO

Relationship

Doximity is actually pretty good about proactivity right now. I get a regular report on usage, and...

Jan 2024
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CIO

Product

Reporting-wise, I would love to see a breakdown of carriers from Doximity. Since the vendor has...

Jan 2024
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CMIO

Relationship, Product

Doximity has been a very good partner to us. They have kept their promises on everything, and they...

Jan 2024
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CMIO

Product, Value

The only downside of Dialer is that it doesn't allow us to collect co-pays up front when we are...

Jan 2024
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CMIO

Relationship

Doximity's team has been fantastic. They have done a really good job of making sure that we are...

Jan 2024
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Director

Product

It is nice that we can send meeting links to patients in different languages. However, that feature...

Jan 2024
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Director

Loyalty, Operations

The vendor could explore using AI to listen to telehealth conversations and create visit notes from...

Jan 2024
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Director

Value

Doximity has avoided charging us for every little thing, but that might change. I think they are...

Jan 2024
||
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Director

Product

It is nice that patients don't have to download an app to use Dialer. They just have to click on a...

Jan 2024
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Manager

Product

Compared to what we had before, Dialer is a much more reliable tool. Our end users have liked it and...

Jan 2024
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Manager

Operations

Training is almost irrelevant because Dialer doesn't require a lot of training. It is so easy to...

Jan 2024
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Manager

Relationship, Product

We can tell Doximity is very physician focused. They think about the provider and the provider’s...

Jan 2024
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Manager

Relationship

We only had one technical issue with Doximity, and it turned out to not be their fault. Doximity was...

Jan 2024
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Manager

Relationship

The tech support people and representatives from Doximity are great. When we experienced an issue...

Jan 2024
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CMIO

Product

We have integrated Doximity's system into both our EHR and our mobile charge capture product....

Dec 2023
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CMIO

Value

Before the pandemic, voice calls were free, and people could do as many voice calls as they wanted....

Dec 2023
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CMIO

Relationship, Operations

Doximity sends us great training materials. We meet with the vendor routinely, and they really try...

Dec 2023
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CMIO

Loyalty, Product

We tried a couple of different vendors' systems early on during the pandemic, but a couple of those...

Dec 2023
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Manager

Product

We are not able to implement all of the product’s functionality, but the product meets our needs.

Dec 2023
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Manager

Product

The product is really easy to use for both physicians and patients. It is reliable. We don’t have to...

Dec 2023
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VP/Other Executive

Relationship, Product

Doximity's biggest strength is that they make connection points very easy and frictionless for...

Dec 2023
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VP/Other Executive

Product

I would suggest that the vendor continue to focus on the functionalities that they are good at. No...

Dec 2023
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Director

Product

Dialer at its core has kind of stayed like it was when we started, and there haven’t been a lot of...

Nov 2023
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Director

Relationship

Doximity has been very responsive to recommendations, and as far as the customer service aspect...

Nov 2023
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Director

Relationship

Doximity meets with us very regularly throughout the year according to the schedule that we have chosen....

Nov 2023
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Director

Product

With the video conferencing functionality, I can now mute someone and put a virtual background up...

Nov 2023
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Director

Loyalty, Relationship, Product

Doximity has constant things on the road map, and they are delivering on them. They present the map...

Nov 2023
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Director

Relationship

We do run into some technical issues, and we still have to call Doximity and go back and forth, so...

Nov 2023
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Director

Relationship

Doximity is pretty proactive. They have been very forward thinking, innovative, and very...

Nov 2023
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Director

Relationship, Value

Dialer has remained at a pretty low price for us. I have heard feedback from others that Doximity...

Nov 2023
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Physician

Relationship, Product

Dialer provides a good service. I like the fact that Doximity offers free fax services for...

Oct 2023
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Physician

Relationship, Product

Doximity needs to move into offering more forms of communication. For example, they could provide...

Oct 2023
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Director

Loyalty

We went live with Dialer as a backup telemedicine system because we had a lot of trouble with our...

Oct 2023
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Director

Product

Dialer is integrated with our EHR. We know that we can work with Doximity to integrate Dialer with...

Oct 2023
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(0)
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Director

Loyalty, Product

Doximity may have new features for the system that we haven't taken that would meet our needs, but...

Oct 2023
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Manager

Relationship, Operations

We have a regular call with Doximity. They walk us through all the reporting on our usage down to...

Oct 2023
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Manager

Operations

Doximity is more than willing to jump into any kind of online meeting and do training with anybody...

Oct 2023
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(0)
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Manager

Product

It is super easy for patients to interact with providers using Dialer. Basically, patients get a...

Oct 2023
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Manager

Relationship

If I ever have any issues, it only takes one email to Doximity, and within usually 15 minutes, the...

Oct 2023
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Manager

Operations, Product

My recommendation to a friend would be based on Dialer’s ease of use and the fact that, as a digital...

Oct 2023
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VP/Other Executive

Relationship, Operations

Dialer is a standalone product, and the vendor doesn't really tell us about their updates. They have...

Oct 2023
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VP/Other Executive

Relationship

None of the vendor’s support people are empowered. Whenever we have a problem, they always have to...

Oct 2023
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VP/Other Executive

Product

Our experience with Doximity is pretty good. However, the lack of a waiting room feature is a...

Sep 2023
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VP/Other Executive

Relationship

The vendor hasn’t figured out how to add an interpreter service. They can add a call to a video on...

Sep 2023
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VP/Other Executive

Product

The product has integration with our point-of-care system, and that is nice. While we are on a video...

Sep 2023
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VP/Other Executive

Loyalty

We originally went with Doximity because of their web-based application. Most of the other services...

Sep 2023
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VP/Other Executive

Product

I would like to be able to transfer patients to other providers outside the Doximity member list. We...

Sep 2023
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VP/Other Executive

Product

Doximity has some features where we can send text messages to patients, but that is a bit...

Sep 2023
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(0)
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VP/Other Executive

Relationship, Product

We get monthly reports on our usage of the product and quarterly reports on enhancements that are...

Sep 2023
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(0)
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VP/Other Executive

Relationship

Doximity’s service has been fine. There is no automatic way of notifying people of service outages,...

Sep 2023
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VP/Other Executive

Relationship, Product

The vendor is a market leader. They are not the best out there, but they are above average. We...

Sep 2023
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VP/Other Executive

Relationship, Product

I think the vendor uses quite a bit of AWS infrastructure, so when AWS goes down, Dialer goes down....

Sep 2023
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VP/Other Executive

Product

I would like to launch the solution directly from within our Epic EMR. I would like Dialer to be a...

Sep 2023
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VP/Other Executive

Product

The vendor’s tripping point in patient experience is often the transition from the medical assistant...

Sep 2023
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Analyst/Coordinator

Product

Dialer is above and beyond other solutions, and Doximity is what every other vendor should be....

Sep 2023
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(0)
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Analyst/Coordinator

Relationship

We have regular meetings with Doximity, and they always go over the enhanced features that will be...

Sep 2023
||
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Director

Relationship

When I go to our account manager, I am told to copy another executive in my emails. It is rare that...

Aug 2023
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Director

Relationship, Operations

Dialer has fantastic web support, and that makes it easy to self-train. There is a patient-education...

Aug 2023
||
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Director

Value

Dialer charges a flat fee, and there are no limits on how many people we can bring on or how many...

Aug 2023
||
(0)
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Director

Relationship

If I give feedback to the vendor, our account manager is very quick to try to come back. If they...

Aug 2023
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Director

Loyalty, Relationship

I haven't worked with the vendor for too long, but they are already giving us information about what...

Aug 2023
||
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Director

Product

The installment process is easy because there is just an app or a URL. People put the app on their...

Aug 2023
||
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Director

Product

Doximity has really positioned their product in the industry as, in their words, a backup telehealth...

Aug 2023
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Manager

Product

We had fast adoption in the beginning when we started with Doximity. Dialer integrates with our EMR....

Aug 2023
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Manager

Product

We would like to see Doximity move to integrating interpretation services. Our other video...

Aug 2023
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Manager

Loyalty

We were talking with another vendor for a bit, but since a lot of their integrations were canceled,...

Aug 2023
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Manager

Product

My experience with Dialer has been positive. Our providers use the system to mask their caller IDs...

Jul 2023
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Manager

Relationship, Product

We used Dialer when COVID-19 was more prevalent and we needed to do a lot of callbacks. That...

Jul 2023
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Manager

Relationship, Product

Dialer does a great job of handling multiparty scenarios. That could include the introduction of...

Jul 2023
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Manager

Operations, Product

The system's upgrades are pretty plug and play. We don't do much. The vendor just delivers the...

Jul 2023
||
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Director

Relationship

There hasn't been anything from Doximity where we have felt completely misled. Development timelines...

Jul 2023
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(0)
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Director

Product

Dialer offers flexibility in how providers engage with patients. The system gives us the ability to...

Jul 2023
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Director

Product

Doximity knows that Dialer is not necessarily intended as a primary platform, and I feel like that...

Jul 2023
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(0)
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Director

Product

The only thing we would like Doximity to improve is user management in the software. We must make...

Jul 2023
||
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Director

Value

Based on the fee we are getting charged and the fact that the system has messages and phone calls...

Jul 2023
||
(0)
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Manager

Relationship

Doximity is one of the best companies that I have interacted with. Anytime we have had any problems,...

Jul 2023
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Manager

Product

An improvement that I would like to see in Dialer is the ease of use for Android phone users. There...

Jul 2023
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CMIO

Operations

We don't have many problems when we need to use Dialer, and it is easy to use a link. There is very...

Jul 2023
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Manager

Relationship

Dialer just works, so we don't have to ask the vendor for anything. The product is just a really...

Jun 2023
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Manager

Culture, Value

Doximity has never charged me for anything outside the contract. The vendor has been fair in their pricing....

Jun 2023
||
(0)
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Manager

Product

Doximity has nailed the simplicity, and they have some features that are further ahead than our...

Jun 2023
||
(0)
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Manager

Relationship

Partnering with our organization means that the vendor is promising to be reliable. But in terms of...

May 2023
||
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Analyst/Coordinator

Loyalty, Relationship

The vendor has communicated with us that they are working on multiparty scenarios. Right now, the...

May 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

If we pick up the phone and dial from one of our clinics, that call can come through as a private or...

May 2023
||
(0)
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Director

Relationship, Relationship

We have regular meetings with our representative from Doximity; that person is very responsive and...

Apr 2023
||
(0)
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Director

Operations, Operations, Product, Product

The upgrades in Dialer are seamless. I don't even know when the system gets upgraded; the vendor...

Apr 2023
||
(0)
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Director

Operations, Operations

Going live with Dialer was super easy. When the COVID-19 pandemic happened, the vendor was very...

Apr 2023
||
(0)
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Director

Culture, Culture, Operations, Operations

When Doximity does upgrades, the sales representative tells me what the new features are, and I tell...

Apr 2023
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Director

Product, Product

We are having a lot of audio issues, and I think Doximity is not sure where those issues are coming...

Apr 2023
||
(0)
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Director

Loyalty, Loyalty

We haven’t integrated Dialer with our EHR, but we think that has been more because of the EHR that...

Apr 2023
||
(0)
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Director

Product, Product

The mobile app works great because a lot of clinicians use their phones.

Apr 2023
||
(0)
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Director

Relationship, Relationship

Sometimes it is hard to know when the system is down. Doximity has a third-party vendor that...

Apr 2023
||
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Director

Operations, Operations

We were really concerned with some of our staff when the COVID-19 pandemic hit because some staff...

Apr 2023
||
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Director

Product, Product

We are limited in what we can do with Dialer because of our patients' internet or cell service. Some...

Apr 2023
||
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