Dialer Commentary
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Subject Expert
Trey Dye
Research Director
Commentary Summary
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User Commentary
Relationship
We haven't had a whole lot of executive engagement from Doximity, except for the very beginning, but...
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Product
The physicians love Doximity. Also, I have never seen such a good library of materials and support...
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Product
Doximity's competitor has a leg up in terms of the ability to add an interpreter to the visit. With...
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Operations
The vendor's implementations are good because they are effective communicators. They are organized,...
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Product
The product is reliable and easy to use. When we are talking about telehealth, we are trying to...
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Loyalty
Dialer is one of our two primary telehealth solutions. We have more facilities that use the...
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Operations
Dialer doesn't require a lot of training. Maybe we have been on it for so long now that I know how...
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Product
Doximity has a ChatGPT feature. I had wondered if the Spanish translation would be medically...
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Product
Our EHR is not easy to integrate with. That is how everything is with Epic. Everyone starts with...
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Product
Doximity is doing a great job. One of the biggest challenges is when we send the link or call the...
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Loyalty, Product
I know that Doximity is looking at something like a virtual AI technology for scribing things, like...
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Relationship
I meet with our third-party vendors recurringly, and some vendors sometimes won't even show up to...
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Product, Value
Doximity is very forward-thinking. I really like them. Doximity has added features, and they have...
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Relationship
What I like about the company is we can make suggestions, and they will take those to their...
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Loyalty, Product
We were using another telehealth solution for certain patients, and our patients did not like...
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Product
We did integrate Dialer into our EHR. We have a lot of providers who are doing telephone or...
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Loyalty, Product
We want to have the ability to dial out utilizing Dialer audio-only calls from a couple of different...
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Relationship, Product
If all of our vendors could be like Doximity, I would be a happy person and maybe unemployed. I am...
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Relationship
Doximity does a very good job of communicating in general. They do what they say. Everybody I have...
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Product
Doximity actually just revealed a new feature that is going to be incredibly helpful in inpatient...
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Loyalty
At the beginning of the pandemic when we realized that we were going to need to see patients...
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Operations
The implementation of the product was just super simple. The vendor had all of the documentation....
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Product
Dialer is very patient friendly. It is very easy to use for patients and physicians. It is very...
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Relationship
I don't have a lot of experience with Doximity’s support, but I don't have any reason to suspect...
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Relationship
Doximity made a lot of improvements. When we first started working with them, we had a bit of a...
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Relationship
We have ongoing and recurring touch bases with representatives from Doximity where they show us new...
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Product, Value
Dialer is not really integrated. I also feel like there is always room for less costly solutions.
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Operations
Doximity has a very clear implementation plan and package. They have really focused products, and...
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Operations, Product
Dialer is easy to use. We can train people on it quickly and easily.
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Relationship
We have no executive touchpoints with the vendor. I would like to hear from them annually about...
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Value
Doximity has a wonky price structure. I am paying for doctors across our health system to use Dialer...
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Relationship, Operations, Product
Dialer is used in the clinic. We have multiple clinics that we use it for, but we also have a lot of...
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Value
The price for Dialer has been relatively consistent from year to year. Doximity hasn’t been raising...
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Relationship, Operations
With the initial go-live, we had multiple locations, and we were very particular about how we wanted...
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Product
There are always things that I am looking for, but I don't believe that we could get someone to make...
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Product
I like Dialer itself. I like that it is mobile and that I can access it from my home, my office, or...
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Operations
They don't have much training. We would like an interactive database so we can interact with the...
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Operations, Product
Sometimes the system goes down, and we can't get it to go back up. I would like to see the platform...
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Relationship
I am not aware of any executive involvement from the vendor. We meet with the vendor to get product...
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Relationship
At the level we are paying for now, it is hard to get someone on the phone at Doximity. We haven't...
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Culture, Product
We like the system's waiting room functionality. We brought it up when we initially went on the...
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Operations
We don't receive any ongoing training for the system, but we don't really need any ongoing training....
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Relationship, Operations
Doximity doesn't push out anything new until their people are knowledgable about it and their...
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Relationship
Doximity has an excellent support team. Their support is a lot better than our internal support in...
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Loyalty, Relationship, Product
Since Dialer exists outside of other systems, it has the ability to integrate to a certain extent....
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Culture, Value
The vendor avoids charging for every little thing. Since we signed an enterprise contract, we don't...
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Relationship, Operations
I have worked with one of the vendor's executives, and that person is involved when it comes to...
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Product
We use Dialer because of its masking technology. Our physicians can be anywhere, and the system will...
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Product
I am extremely satisfied with the product's multiparty capabilities. It is both a blessing and a...
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Relationship, Operations
Doximity has a crazy good support page. Whenever I need something, I can do a quick search on that...
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Culture
Dialer works as promoted. The vendor didn't promote it as a sole television solution. It is supposed...
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Product, Value
Our patients are much more satisfied with Dialer than they are with another telehealth platform....
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Relationship
I think the vendor is always adding features, and they seem to have a quicker development cycle....
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Loyalty, Relationship, Product
I think Doximity has some opportunities to improve user management. I know they are working on that,...
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Relationship
I wouldn't say Doximity is very proactive. When there are drops in the platform or potential audio...
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Relationship
Dialer is super easy. We could throw anyone into the situation of needing to use it, and they could...
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Relationship
Doximity is just not a name that comes up that much during our meetings where we discuss issues....
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Relationship
The vendor has been beneficial with some initial conversations on making sure that if we were to...
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Product
Dialer just works and never gives us any problems. It works extremely well as a backup solution,...
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Loyalty, Product
If we wanted Dialer as our primary solution, we would want more integration with our Epic system....
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Relationship, Product
It is a struggle to get two parties on the line at the same time, but that is not Doximity's fault....
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Operations
The implementation for Dialer was simple, and the solution is generally simple. People can figure it...
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Product
Doximity can work on simplifying our workflows and the invitation process and integrate everything...
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Loyalty
We would like Doximity to fully integrate Dialer with our EMR so that we can manage the messages...
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Relationship
The support from Doximity has been good. They generally continue to improve the application. The...
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Relationship
My representative from Doximity reaches out regularly and keeps me abreast of anything new in the application....
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Product
With Dialer, we have been able to see more patients. The mobile app frees clinicians up a bit to...
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Product
I would recommend Dialer to someone looking for a simple solution, especially a backup to primary...
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Product
I am generally happy with Doximity. I know some clinicians struggle with the system a little, and...
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Operations, Product
We really had to do some heavy footwork on the ground to train our providers and make sure everyone...
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Product, Value
Typically, there's a couple of different visit types that Dialer can be used for. Video visits is...
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Relationship, Product
Doximity sends a monthly newsletter, and it's like the roadmap, if you will, and they're always...
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Loyalty, Product
We started using Doximity as our primary solution when we got into COVID-19. We were finding that we...
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Relationship, Product
In addition to how pleased we are with the Dialer software, one of the additional things that is...
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Relationship, Product
From a proactive standpoint, just with Doximity enhancing their tools that they offer and expanding...
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Value
Dialer is very cost-effective for the utilization, and we're up to a considerable number of...
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Relationship
Doximity really doesn't have a whole lot of turnover unless promotions take place, which is nice...
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Relationship
Because Dialer has been so good, it has been rare for us to ask Doximity anything, but when we have,...
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Product
The texting feature is very nice. That is a newer feature within Dialer. It is not quite as slick...
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Product
With Doximity’s functionality for multiparty scenarios, the system is easy to use, very intuitive,...
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Operations
Doximity provides so much training. That is just great. I was looking for some of the videos...
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Product, Value
An outcome I have seen is the ability to get specialty caregivers on a video call as third parties...
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Loyalty, Value
We got Dialer when the physicians really needed a better solution than what we had in place at the...
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Product
Dialer is pretty turnkey. One of the upsides of Dialer is that there is no extra app download...
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Product
Dialer allows doctors to make outgoing phone calls and use the clinic's phone number instead. From...
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Relationship, Product
Doximity Dialer is a cloud solution so it is always up-to-date. The doctors have differing versions...
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Product
Some people are using the system's texting option, but I think that is more of a limited-use option...
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Loyalty
At our organization, I think that most providers use Dialer's audio for both patient visits and for...
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Product
I would like the vendor to add the ability to change what is seen in Dialer when it spoofs calls. I...
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Value
There is a free version of Dialer that is really good. I would use that version of the system again....
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Product
Dialer works pretty well on mobile devices, but it isn't integrated with the desktop version of our...
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Relationship
Doximity's leaders and support people are accessible when we have questions. The vendor is...
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Loyalty, Product
As far as multiparty scenarios and adding folks go, the solution is good. The vendor has continued...
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Loyalty, Relationship, Product
With Doximity, we can provide feedback. We may not have everything in its current state, but I'm...
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Relationship
We don't need to use the vendor's support because if there are any issues, our account manager sends...
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Product
The patient doesn't really realize Dialer is there. They just get a link to start the video visit or...
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Product
With Dialer, there is functionality that we can't find anywhere else right now. The big use case...
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Loyalty, Product
Doximity’s road map is pretty solid. Like everyone else, Doximity is working on generative AI, and...
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Product
Doximity was an early adopter of multiparty functionality. We use Dialer when we need to involve...
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Relationship, Operations
When we implemented Dialer and embedded it into Epic's EHR, Doximity was willing to hold our hands...
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Loyalty, Relationship
We are always kept in the loop for Dialer’s upgrades, and Doximity is very transparent about their...
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Product
One of the bigger barriers that we have with Dialer is that there is a lack of functionality for...
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Operations, Value
I would give Doximity high ratings for the implementation of Dialer. Doximity’s team reaches out...
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Product
There are challenges with getting the integration for Dialer. We haven't integrated the system...
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