Dialer Commentary
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Trey Dye
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KLAS Research Director - Trey Dye
 
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User Commentary

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Director

Product

We are struggling right now with a situation of adding an interpreter with Dialer. Somehow, we can't...

Apr 2025
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Director

Relationship

Doximity is great. They are very responsive. I have a regular meeting that our representative has...

Apr 2025
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Director

Product

We use the Dialer functionality from Doximity. Our providers really like its ease of use. It is not...

Apr 2025
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Physician

Relationship, Product

Dialer is a product that just works the way providers want it to. It also provides enterprise-level...

Apr 2025
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Product

Doximity's end solution is very easy to use, and it has high adoption among providers. Our providers...

Apr 2025
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Product

Interoperability is one area where we have some concerns with Dialer. When there are multiple...

Apr 2025
||
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Product

Dialer isn't a comprehensive telehealth platform. It doesn't necessarily have the things that we...

Apr 2025
||
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Relationship

I haven't seen anything new come out from Doximity in a while. I have also only ever spoken with...

Apr 2025
||
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Product

If we are really getting granular, I would love to see some additional features in the system with...

Apr 2025
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Loyalty

We don't have much of an understanding of all of our costs and the revenues associated with virtual...

Apr 2025
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Director

Loyalty, Relationship

Doximity’s service is excellent. They are very responsive in anything that we bring to them. They...

Apr 2025
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Director

Product

I would like the vendor to add a texting functionality that is not one-way. I want our providers to...

Apr 2025
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Director

Product, Value

For the price and what the system provides to us and other organizations, Dialer is a very...

Apr 2025
||
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Director

Product

We use the product for rare needs, like as a backup solution or if we need to call a patient via...

Apr 2025
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Loyalty, Product

One downside of the software is that Dialer doesn't integrate with any of our current software. That...

Apr 2025
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Operations

We don't take advantage of a lot of the training that Doximity offers just because Dialer is so...

Apr 2025
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Operations

With the implementation, I liked that the solution always worked well. Doximity continues to tweak...

Apr 2025
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Loyalty, Value

Because Dialer is a standalone solution, there are a lot of benefits, and that is why we went with...

Apr 2025
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CMIO

Product

Dialer unequivocally works from where we use it. Within the context of my use cases, I would...

Mar 2025
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CMIO

Loyalty, Relationship

Doximity is in our long-term plans. As long as we can afford a redundant solution that offers...

Mar 2025
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CMIO

Product

Dialer is made generally available to clinicians through single sign-on as a communication option...

Mar 2025
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CMIO

Loyalty, Product

Epic doesn't really have a great solution that allows someone to make a phone call like we can in...

Mar 2025
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(0)
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Analyst/Coordinator

Relationship

With Doximity, the account representative is really good about letting us know what is going on from...

Mar 2025
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Analyst/Coordinator

Operations, Product

Dialer is very easy to implement because it basically sits on the cloud. There is nothing local that...

Mar 2025
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Analyst/Coordinator

Product, Value

Dialer has great features. If we didn't have our primary telehealth solution, Dialer would be one of...

Mar 2025
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VP/Other Executive

Relationship

Doximity is a super low-key vendor that is good to work with. We had some initial problems, and they...

Mar 2025
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VP/Other Executive

Relationship

We would absolutely buy Dialer again. Doximity is a high-integrity organization that is super easy...

Mar 2025
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VP/Other Executive

Loyalty, Product

Our providers can choose which video platform to use, and they consistently choose Dialer because it...

Mar 2025
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VP/Other Executive

Product

Doximity has done a very good job updating and enhancing features along the way, so we are satisfied...

Mar 2025
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VP/Other Executive

Product

Dialer is a tool that is consistent, reliable, and easy to use. The simplicity and high reliability...

Mar 2025
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VP/Other Executive

Value

Doximity’s pricing is so simple; it is comprehensive in a flat-fee rate that really includes all...

Mar 2025
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Director

Product

We use Doximity's product, and that is the end of it really. Dialer is easy for patients to use.

Mar 2025
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Director

Value

If Dialer met all of my needs, it would be my primary telehealth program, but it is not, and that is...

Mar 2025
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Director

Relationship

Doximity has perfectly nice people, and they always answer my emails. They are fine. I generally...

Mar 2025
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Manager

Product

It would be wonderful if Dialer worked with Zoom. We can use and launch Dialer through our EMR, but...

Feb 2025
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Manager

Loyalty, Operations, Product

When we implemented this solution, we went from zero telehealth visits to most of our visits being...

Feb 2025
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Manager

Operations

I never heard from Doximity except for the initial implementation; that was it. I don't think they...

Feb 2025
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Manager

Product

Dialer is integrated with our EMR system. It took Doximity a while to do that. I prefer to use it on...

Feb 2025
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Manager

Relationship

The support from Doximity is something that I haven’t found very helpful. When I have a problem, I...

Feb 2025
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Manager

Value

Dialer is still a lot cheaper than Zoom or other things. It wasn’t even very expensive, and it works...

Feb 2025
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Manager

Product

Dialer is not meeting my complete needs right now. In order to call the patients, I actually copy...

Feb 2025
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CIO

Product

We have had Dialer for a while, and it has worked pretty well for what we need. Doximity does a lot...

Feb 2025
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CMIO

Operations, Product

Dialer is easy to integrate. It had a seamless integration into our Epic solutions, and the...

Feb 2025
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CMIO

Operations

We haven't required much training. Training is provided mainly in the form of tip sheets. There has...

Feb 2025
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CMIO

Product

How well the solution drives tangible outcomes depends on which group of individuals use it....

Feb 2025
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CMIO

Product

A feature I would like to see added to the solution is the ability to mask the originating number...

Feb 2025
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Director

Culture, Value

In terms of contract and pricing, Doximity has stayed very suitable. They are not overcharging us.

Feb 2025
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Director

Relationship, Product

Doximity has stayed current with where they see trends happening. So for example, this last year,...

Feb 2025
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(0)
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Director

Relationship, Product

Doximity does a really good job soliciting feedback, and I appreciate that. They are also very...

Feb 2025
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VP/Other Executive

Relationship, Product

I have recommended Dialer many times. I actually prefer Dialer over our primary solution. I love...

Feb 2025
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(0)
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VP/Other Executive

Product, Value

Dialer is perfect when it comes to driving tangible outcomes. And when we are asked about outcomes,...

Feb 2025
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VP/Other Executive

Relationship

Our representative from Doximity is wonderful. Doximity still has a personal touch. Over the years,...

Feb 2025
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VP/Other Executive

Loyalty, Product

Whether Dialer's current functionality meets all our needs rates between the middle of the road and...

Feb 2025
||
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Manager

Relationship

We haven't had a whole lot of executive engagement from Doximity, except for the very beginning, but...

Feb 2025
||
(0)
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Manager

Product

The physicians love Doximity. Also, I have never seen such a good library of materials and support...

Feb 2025
||
(0)
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Manager

Product

Doximity's competitor has a leg up in terms of the ability to add an interpreter to the visit. With...

Jan 2025
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Manager

Operations

The vendor's implementations are good because they are effective communicators. They are organized,...

Jan 2025
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Manager

Product

The product is reliable and easy to use. When we are talking about telehealth, we are trying to...

Jan 2025
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Manager

Loyalty

Dialer is one of our two primary telehealth solutions. We have more facilities that use the...

Jan 2025
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(0)
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Director

Operations

Dialer doesn't require a lot of training. Maybe we have been on it for so long now that I know how...

Jan 2025
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Director

Product

Doximity has a ChatGPT feature. I had wondered if the Spanish translation would be medically...

Jan 2025
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(0)
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Director

Product

Our EHR is not easy to integrate with. That is how everything is with Epic. Everyone starts with...

Jan 2025
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Director

Product

Doximity is doing a great job. One of the biggest challenges is when we send the link or call the...

Jan 2025
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(0)
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Director

Loyalty, Product

I know that Doximity is looking at something like a virtual AI technology for scribing things, like...

Jan 2025
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Director

Relationship

I meet with our third-party vendors recurringly, and some vendors sometimes won't even show up to...

Jan 2025
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Director

Product, Value

Doximity is very forward-thinking. I really like them. Doximity has added features, and they have...

Jan 2025
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(0)
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Director

Relationship

What I like about the company is we can make suggestions, and they will take those to their...

Jan 2025
||
(0)
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Director

Loyalty, Product

We were using another telehealth solution for certain patients, and our patients did not like...

Jan 2025
||
(0)
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Director

Product

We did integrate Dialer into our EHR. We have a lot of providers who are doing telephone or...

Jan 2025
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(0)
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Director

Loyalty, Product

We want to have the ability to dial out utilizing Dialer audio-only calls from a couple of different...

Jan 2025
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Director

Relationship, Product

If all of our vendors could be like Doximity, I would be a happy person and maybe unemployed. I am...

Jan 2025
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(0)
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Director

Relationship

Doximity does a very good job of communicating in general. They do what they say. Everybody I have...

Jan 2025
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Director

Product

Doximity actually just revealed a new feature that is going to be incredibly helpful in inpatient...

Jan 2025
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Director

Loyalty

At the beginning of the pandemic when we realized that we were going to need to see patients...

Jan 2025
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Director

Operations

The implementation of the product was just super simple. The vendor had all of the documentation....

Jan 2025
||
(0)
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CMIO

Product

Dialer is very patient friendly. It is very easy to use for patients and physicians. It is very...

Jan 2025
||
(0)
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CMIO

Relationship

I don't have a lot of experience with Doximity’s support, but I don't have any reason to suspect...

Jan 2025
||
(0)
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CMIO

Relationship

Doximity made a lot of improvements. When we first started working with them, we had a bit of a...

Jan 2025
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Director

Relationship

We have ongoing and recurring touch bases with representatives from Doximity where they show us new...

Nov 2024
||
(0)
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Director

Product, Value

Dialer is not really integrated. I also feel like there is always room for less costly solutions.

Nov 2024
||
(0)
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Director

Operations

Doximity has a very clear implementation plan and package. They have really focused products, and...

Nov 2024
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(0)
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CIO

Operations, Product

Dialer is easy to use. We can train people on it quickly and easily.

Oct 2024
||
(0)
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CIO

Relationship

We have no executive touchpoints with the vendor. I would like to hear from them annually about...

Oct 2024
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(0)
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CIO

Value

Doximity has a wonky price structure. I am paying for doctors across our health system to use Dialer...

Oct 2024
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(0)
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Manager

Relationship, Operations, Product

Dialer is used in the clinic. We have multiple clinics that we use it for, but we also have a lot of...

Oct 2024
||
(0)
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Manager

Value

The price for Dialer has been relatively consistent from year to year. Doximity hasn’t been raising...

Oct 2024
||
(0)
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Manager

Relationship, Operations

With the initial go-live, we had multiple locations, and we were very particular about how we wanted...

Oct 2024
||
(0)
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CEO/President

Product

There are always things that I am looking for, but I don't believe that we could get someone to make...

Oct 2024
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(0)
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CEO/President

Product

I like Dialer itself. I like that it is mobile and that I can access it from my home, my office, or...

Oct 2024
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(0)
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CEO/President

Operations

They don't have much training. We would like an interactive database so we can interact with the...

Oct 2024
||
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CEO/President

Operations, Product

Sometimes the system goes down, and we can't get it to go back up. I would like to see the platform...

Oct 2024
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VP/Other Executive

Relationship

I am not aware of any executive involvement from the vendor. We meet with the vendor to get product...

Oct 2024
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(0)
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VP/Other Executive

Relationship

At the level we are paying for now, it is hard to get someone on the phone at Doximity. We haven't...

Oct 2024
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(0)
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VP/Other Executive

Culture, Product

We like the system's waiting room functionality. We brought it up when we initially went on the...

Oct 2024
||
(0)
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VP/Other Executive

Operations

We don't receive any ongoing training for the system, but we don't really need any ongoing training....

Oct 2024
||
(0)
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Director

Relationship, Operations

Doximity doesn't push out anything new until their people are knowledgable about it and their...

Sep 2024
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(0)
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Director

Relationship

Doximity has an excellent support team. Their support is a lot better than our internal support in...

Sep 2024
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(0)
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Director

Loyalty, Relationship, Product

Since Dialer exists outside of other systems, it has the ability to integrate to a certain extent....

Sep 2024
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(0)
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Director

Culture, Value

The vendor avoids charging for every little thing. Since we signed an enterprise contract, we don't...

Sep 2024
||
(0)
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Director

Relationship, Operations

I have worked with one of the vendor's executives, and that person is involved when it comes to...

Sep 2024
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(0)
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Director

Product

We use Dialer because of its masking technology. Our physicians can be anywhere, and the system will...

Sep 2024
||
(0)
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Director

Product

I am extremely satisfied with the product's multiparty capabilities. It is both a blessing and a...

Sep 2024
||
(0)
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Director

Relationship, Operations

Doximity has a crazy good support page. Whenever I need something, I can do a quick search on that...

Sep 2024
||
(0)
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Director

Culture

Dialer works as promoted. The vendor didn't promote it as a sole television solution. It is supposed...

Sep 2024
||
(0)
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Director

Product, Value

Our patients are much more satisfied with Dialer than they are with another telehealth platform....

Sep 2024
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(0)
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VP/Other Executive

Relationship

I think the vendor is always adding features, and they seem to have a quicker development cycle....

Jul 2024
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(0)
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VP/Other Executive

Loyalty, Relationship, Product

I think Doximity has some opportunities to improve user management. I know they are working on that,...

Jul 2024
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(0)
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VP/Other Executive

Relationship

I wouldn't say Doximity is very proactive. When there are drops in the platform or potential audio...

Jul 2024
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(0)
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Manager

Relationship

Dialer is super easy. We could throw anyone into the situation of needing to use it, and they could...

Jun 2024
||
(0)
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Manager

Relationship

Doximity is just not a name that comes up that much during our meetings where we discuss issues....

Jun 2024
||
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Manager

Relationship

The vendor has been beneficial with some initial conversations on making sure that if we were to...

Jun 2024
||
(0)
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CMIO

Product

Dialer just works and never gives us any problems. It works extremely well as a backup solution,...

May 2024
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(0)
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CMIO

Loyalty, Product

If we wanted Dialer as our primary solution, we would want more integration with our Epic system....

May 2024
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(0)
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Director

Relationship, Product

It is a struggle to get two parties on the line at the same time, but that is not Doximity's fault....

May 2024
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Director

Operations

The implementation for Dialer was simple, and the solution is generally simple. People can figure it...

May 2024
||
(0)
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Director

Product

Doximity can work on simplifying our workflows and the invitation process and integrate everything...

May 2024
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(0)
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Director

Loyalty

We would like Doximity to fully integrate Dialer with our EMR so that we can manage the messages...

May 2024
||
(0)
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Director

Relationship

The support from Doximity has been good. They generally continue to improve the application. The...

May 2024
||
(0)
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Director

Relationship

My representative from Doximity reaches out regularly and keeps me abreast of anything new in the application....

May 2024
||
(0)
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Director

Product

With Dialer, we have been able to see more patients. The mobile app frees clinicians up a bit to...

May 2024
||
(0)
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Director

Product

I would recommend Dialer to someone looking for a simple solution, especially a backup to primary...

May 2024
||
(0)
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Director

Product

I am generally happy with Doximity. I know some clinicians struggle with the system a little, and...

May 2024
||
(0)
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Director

Operations, Product

We really had to do some heavy footwork on the ground to train our providers and make sure everyone...

May 2024
||
(0)
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Director

Product, Value

Typically, there's a couple of different visit types that Dialer can be used for. Video visits is...

May 2024
||
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Director

Relationship, Product

Doximity sends a monthly newsletter, and it's like the roadmap, if you will, and they're always...

May 2024
||
(0)
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Director

Loyalty, Product

We started using Doximity as our primary solution when we got into COVID-19. We were finding that we...

May 2024
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Director

Relationship, Product

In addition to how pleased we are with the Dialer software, one of the additional things that is...

May 2024
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Director

Relationship, Product

From a proactive standpoint, just with Doximity enhancing their tools that they offer and expanding...

May 2024
||
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Director

Value

Dialer is very cost-effective for the utilization, and we're up to a considerable number of...

May 2024
||
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Director

Relationship

Doximity really doesn't have a whole lot of turnover unless promotions take place, which is nice...

May 2024
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CIO

Relationship

Because Dialer has been so good, it has been rare for us to ask Doximity anything, but when we have,...

May 2024
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CIO

Product

The texting feature is very nice. That is a newer feature within Dialer. It is not quite as slick...

May 2024
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CIO

Product

With Doximity’s functionality for multiparty scenarios, the system is easy to use, very intuitive,...

May 2024
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CIO

Operations

Doximity provides so much training. That is just great. I was looking for some of the videos...

May 2024
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CIO

Product, Value

An outcome I have seen is the ability to get specialty caregivers on a video call as third parties...

May 2024
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CIO

Loyalty, Value

We got Dialer when the physicians really needed a better solution than what we had in place at the...

May 2024
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