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Dialer
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Schafer Jackson
Research & Sales Director
KLAS Research & Sales Director - Schafer Jackson
 
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User Commentary

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Director

We are working on the rollout to replace Doximity because we had already signed a contract with...

Oct 2021
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Director

What Doximity does well is simple text access for patients. Nobody has to download an app or log in...

Oct 2021
||
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Director

Our chosen solution took time to roll out because it is integrated. That system required certain...

Oct 2021
||
(0)
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Director

Everyone was using different solutions, so we decided that we needed to have one consistent patient...

Oct 2021
||
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VP/Other Executive

We use Dialer primarily in the telehealth space for making outbound calls to patients. We are...

Aug 2021
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(0)
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Manager

We have had such a good experience with Doximity. But when we use Dialer instead of another...

Aug 2021
||
(0)
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Manager

The decision to add Dialer was an organic one. We needed a much easier, faster, sleeker solution...

Aug 2021
||
(0)
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Manager

Doximity has been a very rapid innovator. If someone is looking for a company that is going to...

Aug 2021
||
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Manager

We identified a gap in our process of contacting patients during COVID-19, especially because our...

Aug 2021
||
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Manager

The process is pretty seamless in terms of including additional providers or caregivers who were...

Aug 2021
||
(0)
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Director

Dialer is lacking an integration piece with our EHR.

Aug 2021
||
(0)
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Director

The interpreter services integration, the warm handoff to other providers, and the ability to add...

Aug 2021
||
(0)
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Director

We have an increased number of video visits because of Dialer, and in the virtual visit world, those...

Aug 2021
||
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Director

The best thing about Dialer is its ease of use for our clinicians, staff, and patients. Doximity has...

Aug 2021
||
(0)
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Director

Our patient population is still getting used to handling the telehealth video and the other...

Aug 2021
||
(0)
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Director

There is a button that allows a family member to have control. We have heard quite a bit of positive...

Aug 2021
||
(0)
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Director

We integrated another platform with Dialer, and that has improved the ease of sending a link. That...

Aug 2021
||
(0)
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Director

We are learning together with Doximity. It would be useful if we could hear about other clients...

Aug 2021
||
(0)
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Director

I would have given a lower score for the quality of the physician’s experience with Dialer in the...

Aug 2021
||
(0)
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Director

Dialer is not integrated with our EMR. I have faith that Doximity would be willing to have that...

Aug 2021
||
(0)
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Director

We had to contact support in the past, and there was a person that we worked with closely. Even with...

Aug 2021
||
(0)
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Director

Doximity doesn't overpromise. They are very transparent if the product doesn't do something. We are...

Aug 2021
||
(0)
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Director

Doximity provides analytics for us frequently. We utilize those analytics and share them at...

Aug 2021
||
(0)
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Director

We chose Dialer because its ease of use is better than our last product's ease of use. Dialer just...

Aug 2021
||
(0)
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Manager

Troubleshooting was really difficult with our previous vendor. With Doximity, I can usually search...

Aug 2021
||
(0)
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Manager

Dialer works great, but it is not really set up as a full-functioning telemedicine platform. Dialer...

Aug 2021
||
(0)
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Manager

We have some challenges. We have folks who don't want to use their smartphones, so they struggle...

Aug 2021
||
(0)
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Manager

Doximity has been really great to work with. They are moving their product in the right direction....

Aug 2021
||
(0)
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Manager

I don't know whether we would buy Dialer again if we were starting from scratch. We have been really...

Aug 2021
||
(0)
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Manager

I haven't experienced anything that Doximity hasn't followed through on. They are adding all of the...

Aug 2021
||
(0)
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Manager

Doximity made the implementation really simple and straightforward for us. I have also been really...

Aug 2021
||
(0)
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Manager

We have a new account manager, and the transition has been really smooth. The new account manager...

Aug 2021
||
(0)
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Manager

When the pandemic hit, we had staff members wind up at home. The free option for Dialer was a good...

Aug 2021
||
(0)
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CMIO

We have a relationship with Doximity, and they have a support line that our help desk can send folks...

Jul 2021
||
(0)
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CMIO

Dialer is integrated with our EMR, so our doctors can use their phone or iPad and directly call...

Jul 2021
||
(0)
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CMIO

Doximity has been really responsive to us in terms of discussing our needs. We have frequent...

Jul 2021
||
(0)
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CMIO

When our staff had to do stay-at-home orders, they sometimes used their personal phones to call...

Jul 2021
||
(0)
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CMIO

Dialer isn't integrated into our usual workflow. I don't think that is a failure, but we want things...

Jul 2021
||
(0)
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VP/Other Executive

We were using Doximity's free services, but now the services are no longer free. We decided to...

Jul 2021
||
(0)
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VP/Other Executive

We call the patients to remind them of their appointments. We sent our employees to work from home,...

Jul 2021
||
(0)
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VP/Other Executive

We love the ease of use of the video platform and the Dialer platform. I have never heard a single...

Jul 2021
||
(0)
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VP/Other Executive

Doximity is trying to grow up a little. I have noticed that they are starting to implement things...

Jul 2021
||
(0)
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VP/Other Executive

Since Doximity's system just pushes a link to cell phones, we can't bring in interpretive services....

Jul 2021
||
(0)
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Director

When Doximity comes up for renewal, we are going to look at the benefits versus the costs. Now that...

Jul 2021
||
(0)
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Director

The only function we are using is the dialer, so there is a missed opportunity for Doximity to be...

Jul 2021
||
(0)
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Director

Based solely on what we use it for, Dialer’s functionality and ease of use are great. We really...

Jul 2021
||
(0)
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Director

Doximity’s executives do an excellent job being involved where needed.

Jul 2021
||
(0)
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Director

The price is reasonable. We haven’t had an opportunity to approach Doximity for any additional...

Jul 2021
||
(0)
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Director

There is a free version and then an enterprise version of Dialer that we have to pay for. The paid...

Jul 2021
||
(0)
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Director

Dialer has given us video communications within our organization, and we were able to bring up video...

Jul 2021
||
(0)
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Director

I believe Dialer could integrate with our EMR. A lot of products require staff to set up the video...

Jul 2021
||
(0)
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Director

It is really difficult for patients to use anything besides their cell phone for the visits because...

Jul 2021
||
(0)
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Director

I would like to see development with Doximity’s integration along with some customizable options for...

Jul 2021
||
(0)
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Director

We looked at a few different vendors and heard from our clinicians, who had very favorable...

Jul 2021
||
(0)
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Director

The outcomes that we have seen since using Doximity for video visits are patient satisfaction and...

Jul 2021
||
(0)
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Director

We use Dialer as a fantastic backup solution. With that being said, there are a lot of patients who...

Jul 2021
||
(0)
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Director

In the situation with COVID-19, Doximity was a fantastic partner and did a good job. I would have no...

Jul 2021
||
(0)
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 or  to see details.

Director

Dialer has been really smooth for us, and it works well. Ultimately, the clinicians really like it,...

Jul 2021
||
(0)
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Director

The one thing that I would tell people is that Dialer doesn’t have a way for us to do consent forms....

Jul 2021
||
(0)
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Director

We are committed to continuing to look at additional products, but we are going to stay on...

Jul 2021
||
(0)
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Director

Our decision to buy Dialer came down to the simplicity of the product. Since we use it in a...

Jul 2021
||
(0)
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Director

The vendor has done a really great job with support. Doximity saw the need to have an interpreter...

Jul 2021
||
(0)
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Manager

Dialer is very easy. The providers don’t have any problems with it. The only difference between the...

Jul 2021
||
(0)
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Manager

I don’t hear any complaints from the providers. The few complaints that I do hear are because of...

Jul 2021
||
(0)
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CIO

Doximity has kept all of their promises and then some. They are doing the opposite of...

Jul 2021
||
(0)
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CIO

Our users are pretty picky when it comes to training and wanting to see things exactly screenshot by...

Jul 2021
||
(0)
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CIO

The support from Doximity has been excellent. They are responsive and provide activity reports on...

Jul 2021
||
(0)
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CMIO

When COVID-19 hit and we needed to turn on video visits en masse, we had our providers doing all...

Jul 2021
||
(0)
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CMIO

There was a time that Doximity did an upgrade that we didn’t know about, and it did create a little...

Jul 2021
||
(0)
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CMIO

Doximity was Johnny-on-the-spot with their training, and they gave us several opportunities to take...

Jul 2021
||
(0)
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CMIO

Doximity has been very responsive to us and easy to work with. I get great feedback from our IT...

Jul 2021
||
(0)
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CMIO

I know that Dialer has the ability to integrate within our EMR. We haven’t done this yet, so I will...

Jul 2021
||
(0)
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CMIO

We have great quality pictures with Dialer. Our biggest issue is sometimes the bandwidth, not...

Jul 2021
||
(0)
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CMIO

As a provider, our feedback from patients is that there is some slight confusion with the text that...

Jul 2021
||
(0)
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CMIO

Doximity has been so responsive. We wanted group visits, and they weren’t quite advanced when we...

Jul 2021
||
(0)
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Director

One outcome that we have achieved with Dialer is that our no-show rate is very low. That is because...

Jul 2021
||
(0)
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Director

As far as delivering new technology goes, the vendor has been really responsive. We expect...

Jul 2021
||
(0)
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Director

There are still some glitches. For example, sometimes the dial pad doesn't work properly. I am also...

Jul 2021
||
(0)
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Director

Dialer is part of our long-term plans. As long as we have telehealth reimbursed, we are going to...

Jul 2021
||
(0)
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 or  to see details.

Director

In terms of the cost, it is nice that Doximity doesn't charge per user. The cost is more per...

Jul 2021
||
(0)
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Director

The implementation was fairly simple. I like the vendor's training because they have excellent...

Jul 2021
||
(0)
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 or  to see details.

Director

I wouldn't give Dialer a perfect score for its ease of use, although that isn't really fair to...

Jul 2021
||
(0)
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Director

The vendor's IT support people are very responsive. Our account person and the vendor's people have...

Jul 2021
||
(0)
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Director

One of our specialty departments started using Dialer because they started having many problems with...

Jul 2021
||
(0)
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Director

With our previous solution, every clinician had their own personal meeting ID. Every day, there...

Jul 2021
||
(0)
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 or  to see details.

Director

With our old vendor's product, some of our patients were technologically challenged and would need...

Jul 2021
||
(0)
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 or  to see details.

Director

Initially, there was some difficulty because we realized we needed two screens. We have to have the...

Jul 2021
||
(0)
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Director

With Dialer, we can bring additional parties, such as translators or interpreters, into the call....

Jul 2021
||
(0)
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Manager

I have had to post one or two questions or email Doximity, and their timeliness is amazing. They get...

Jun 2021
||
(0)
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Manager

Doximity’s executives are very good. We meet with them periodically, and they ask us what we want...

Jun 2021
||
(0)
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Manager

We have to charge patients the same price for a video visit as we charge for an in-person visit, so...

Jun 2021
||
(0)
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Manager

When COVID-19 hit, the government was paying for video visits. But now the rules of engagement are...

Jun 2021
||
(0)
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Manager

We have a sister company that runs parallel with us. We bounce a lot of things off of each other,...

Jun 2021
||
(0)
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Manager

Since we have had the tool, I have only had one issue with Doximity. We were down for maybe 15 or 20...

Jun 2021
||
(0)
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Manager

We have not gotten anything new from Doximity that was going to cost extra. They have been very...

Jun 2021
||
(0)
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Manager

The Doximity rollout was so simple. I had hardly any work to do with my customers. Everything was...

Jun 2021
||
(0)
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Manager

We were amazed at how Doximity started out with COVID-19, and they very quickly evolved and were...

Jun 2021
||
(0)
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Manager

Doximity’s limitations keep getting better. We are still having to use another system alongside...

Jun 2021
||
(0)
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Manager

Doximity's solution is our backup tool. If our video visit fails with our enterprise system, then we...

Jun 2021
||
(0)
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CIO

Doximity is a relatively new company in the telehealth space. Our providers were very attracted to...

Mar 2021
||
(0)
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CIO

The overall feedback that we have received from our provider community about Dialer has been...

Mar 2021
||
(0)
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CIO

Doximity's customer support has been very good. The support people are very responsive. When issues...

Mar 2021
||
(0)
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CIO

Dialer isn't perfect, but it is really easy to use and is meeting our needs. There are some issues...

Mar 2021
||
(0)
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CIO

Doximity does pretty well with integration. When we talk to them about it, they are good at making...

Mar 2021
||
(0)
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Physician

I like Dialer. It is much easier for the patients to use than Zoom. A lot of my clients are older,...

Mar 2021
||
(0)
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CEO/President

The product is wonderful. There is no charge to use it, and patients on the other end don't have to...

Feb 2021
||
(0)
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CEO/President

We are not doing any exams virtually, but we use the system mostly for urgent care visits that don't...

Feb 2021
||
(0)
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CEO/President

I think the product will be part of our long-term plans as long as Doximity extends telehealth. The...

Feb 2021
||
(0)
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CEO/President

The vendor doesn't put many restraints on us. Once we are on with the vendor, we don't really hear...

Feb 2021
||
(0)
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CEO/President

With the system, we have always had great success in meeting all of our pay and all the things we...

Feb 2021
||
(0)
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CEO/President

I would say any practice should at least look at Dialer. It has really been easy for us to use and...

Feb 2021
||
(0)
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Director

One of the reasons that we liked Doximity's solution is I can send a link to a patient regardless of...

Dec 2020
||
(0)
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Director

Overall, we have had a great experience with Doximity. They have added the things that we have asked...

Dec 2020
||
(0)
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Director

We may end up with a system separate from Doximity for inpatient care in the future. We want a...

Dec 2020
||
(0)
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Director

We are technically still using another telehealth system along with Dialer. The other system was...

Dec 2020
||
(0)
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Director

Doximity’s upgrades are seamless, and their training is really good. They gave us materials, and we...

Dec 2020
||
(0)
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Director

I would like Dialer to have the ability to email patients a link instead of text them a link because...

Dec 2020
||
(0)
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COO

Doximity has been very straightforward, simple, and plug and play. The one-word description for the...

Nov 2020
||
(0)
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Director

I would suggest that Doximity ensure they are aware of competitors' feature sets. There are a number...

Nov 2020
||
(0)
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Manager

Dialer has been a great platform for us. It is easy to use, and most of our physicians were already...

Nov 2020
||
(0)
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Manager

We haven’t had any issues with Doximity. I don’t see how the vendor could have moved any quicker to...

Nov 2020
||
(0)
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Manager

During the COVID-19 crisis, Doximity adjusted their rules to let us include our care teams and...

Nov 2020
||
(0)
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Director

We were extremely satisfied with the initial product from Doximity. They have really met our needs,...

Nov 2020
||
(0)
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Director

Doximity's communication structure and website are strong. We can go to the website for support on...

Nov 2020
||
(0)
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Director

Doximity is extremely aware of what we need for interoperability, and they are confident that we...

Nov 2020
||
(0)
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Director

Doximity releases the names of the users that are registered, and that causes our MAs a bit of...

Nov 2020
||
(0)
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Director

When we give feedback, we really want to know whether the vendor is working on our requests or...

Nov 2020
||
(0)
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Director

When Doximity launched their video platform, some of our doctors started using it and loved it. They...

Nov 2020
||
(0)
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Director

Whenever we have had conversations with Doximity, they have listened to our needs and concerns, and...

Nov 2020
||
(0)
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Director

I would buy Doximity again. My regret is that I didn’t sign a longer contract with the vendor. They...

Nov 2020
||
(0)
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Director

We haven’t had any downtime with Doximity. With our other vendor, we got a report every month saying...

Nov 2020
||
(0)
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Director

A significant improvement that Doximity should be making is the ability for us to integrate...

Nov 2020
||
(0)
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 or  to see details.

Director

For the short term, Doximity is meeting all of our goals and expectations for integration. For the...

Nov 2020
||
(0)
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Director

The main benefits that we expected and are seeing are high video quality and a reliable connection....

Nov 2020
||
(0)
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Director

One of the unexpected bugs that we experience with the system is that video calls will get cut off...

Nov 2020
||
(0)
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 or  to see details.

Director

I enjoy the simplicity of the solution and the reliability of the technology. I also appreciate the...

Nov 2020
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