Dialer
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Schafer Jackson
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User Commentary

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Analyst/Coordinator

Other Observations & Comments

Initially, our scope wasn't well designed, so we had some users who didn't get included as part of...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

The vendor's updates have been frequent. Doximity does a good job of pushing out new tools, and...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

Doximity isn't leading certain transformational things that are in the scope.

Nov 2022
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Analyst/Coordinator

Lessons Learned

The product does a really good job of meeting some of our basic needs. Depending on the complexity...

Nov 2022
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Physician

Technology

It would be nice if there were some way to test our audio and video before we make a phone call. We...

Nov 2022
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Physician

Functionality and Upgrades

Dialer gives us flexibility. Some patients really love telemedicine and prefer it, and some people...

Nov 2022
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Physician

Implementation and Training

We didn’t get a lot of training with Dialer. We just got the product, and we had to make our own training....

Nov 2022
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Manager

Functionality and Upgrades

I love Dialer because anything that I have to do as a customer is taken care of by the vendor. They...

Nov 2022
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Manager

Other Observations & Comments

I don't know how much ongoing training Doximity does for their clients. Some training is certainly...

Nov 2022
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Manager

Interfacing and Integration

Dialer is able to interface with our EMR. We have not created that interface, but we can plant a...

Nov 2022
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Manager

Functionality and Upgrades

Dialer is patient friendly, and that makes it easy for us to get connected quickly to patients. The...

Nov 2022
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Manager

Service and Support

We have a regular call with Doximity where they always share what they have coming out. There are...

Nov 2022
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CMIO

Other Observations & Comments

Dialer is simply used to mask personal cell phone numbers. If we didn't have Dialer, it would just...

Nov 2022
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Manager

ROI / Cost (care and feeding)

We are using Dialer as a backup telehealth solution, but we are really getting our value out of it...

Nov 2022
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CIO

ROI / Cost (care and feeding)

We had a lot of physicians using Dialer, but then Doximity changed their licensing model, so now we...

Oct 2022
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CMIO

ROI / Cost (care and feeding)

Dialer has been really, really successful for us in terms of customer service, ease of...

Oct 2022
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CMIO

Implementation and Training

Dialer’s implementation services are well supported. When we have questions, we take them back to...

Oct 2022
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CMIO

Interfacing and Integration

Dialer is integrated into our EMR. So when I open up a video visit, I can click a button, and that...

Oct 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Within the last two years, Doximity started charging for their services. While the resources we were...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

We are still very pleased with the product. We are using it for telephone number masking more than...

Oct 2022
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VP/Other Executive

Relationship

One of the vendor’s executives visited us, and that person was very kind. The vendor has a lot of...

Oct 2022
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VP/Other Executive

ROI / Cost (care and feeding)

When we do our routine reporting check-ins with the vendor, they try to show the value of the...

Oct 2022
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CMIO

Other Observations & Comments

We want everything integrated in our EMR, and we want all of the documentation to be done there....

Oct 2022
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CMIO

ROI / Cost (care and feeding)

Doximity has been very good to us in terms of pricing. Every time there is an improvement or...

Oct 2022
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CMIO

Relationship

Doximity has exceeded our expectations and has taken our suggestions on everything we have asked...

Oct 2022
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CMIO

Functionality and Upgrades

Dialer didn’t require a lot of training or education for our providers. All our providers had to do...

Oct 2022
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Director

Win/Loss - Why they were selected (by current clients)

We consider Dialer to be a backup solution. We originally established a partnership with Doximity...

Sep 2022
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Director

Service and Support

Doximity allowed us to start using their platform before we had finalized things with them, and that...

Sep 2022
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Director

Functionality and Upgrades

Dialer is our providers’ favorite videoconferencing platform because the providers feel like the...

Sep 2022
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Director

Future Outlook

The product is inexpensive and easily accessible, so it would be hard to take it away from the end...

Sep 2022
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Director

Implementation and Training

Our trainers created the training content internally, so our end users did not have any training...

Sep 2022
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Director

Relationship

The vendor has been developing things. The screen can pop out now, and the vendor has added...

Sep 2022
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Director

Relationship

The vendor communicates; they are always telling us what is coming. They have actually been...

Sep 2022
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Director

ROI / Cost (care and feeding)

The product drives outcomes. The reporting has helped us. We don't set any goals, but the reporting...

Sep 2022
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Director

Service and Support

The vendor could improve by getting more tech support because they often can't get to the core of...

Sep 2022
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Director

Functionality and Upgrades

The connectivity is still a big issue, and I can't blame Doximity completely because there is a...

Sep 2022
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Director

Functionality and Upgrades

It would be nice if we could add more than four people to the calls. Some group options would be...

Sep 2022
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Manager

Functionality and Upgrades

Providers prefer Dialer over our other system because Dialer's patient interface is so easy to use....

Sep 2022
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Manager

Functionality and Upgrades

If Dialer were our only solution, I think our patient experience would be great. The system's...

Sep 2022
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Manager

Functionality and Upgrades

Providers can get patients into calls more easily with Dialer than with other similar products. With...

Sep 2022
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Manager

Service and Support

Our contract with the vendor has been pretty stable. The vendor’s support team is really responsive...

Sep 2022
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Manager

Relationship

I have been very impressed with Doximity’s transparency and willingness to engage in conversations....

Sep 2022
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Manager

Future Outlook

We are very focused as an organization on accessibility, and Doximity is taking steps forward in the...

Sep 2022
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Manager

ROI / Cost (care and feeding)

Doximity doesn’t nickel-and-dime us, but they do offer a lot of other functionalities and try to get...

Sep 2022
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Manager

Implementation and Training

We don't need a lot of training to use Dialer. The vendor gave us materials, such as videos, to send...

Sep 2022
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Manager

Functionality and Upgrades

The solution could be taken to the next level with more data transparency and additional utility...

Sep 2022
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Manager

Functionality and Upgrades

As far as significant outcomes go, Dialer has helped us save specific visits by giving patients and...

Sep 2022
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Manager

Relationship

Doximity’s operational team is very good and attentive to their clients. I appreciate that. The...

Sep 2022
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CIO

Implementation and Training

For the implementations, the vendor communicates well with us and lets us know what is coming. I...

Sep 2022
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CIO

Win/Loss - Why they were selected (by current clients)

Whether we would buy the product again would depend on what need we were trying to solve. We had a...

Sep 2022
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CIO

Other Observations & Comments

We did use some of the vendor’s training, but we created most of our own training. For our training,...

Sep 2022
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CIO

ROI / Cost (care and feeding)

The product is a great niche product. It has no issues. Doximity is a very good vendor that I am...

Sep 2022
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CIO

Future Outlook

Dialer met our needs, but now our needs have slightly changed. We have a new platform up and...

Sep 2022
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Director

Win/Loss - Why they were selected (by current clients)

One of the draws of Dialer was the product's ease of use. That is the main reason we made the...

Aug 2022
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Director

Functionality and Upgrades

Doximity has been releasing a lot of updates lately to allow interpreters into the workflows, and...

Aug 2022
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Director

Implementation and Training

For the implementation, the vendor certainly offered things such as support, but we didn’t need...

Aug 2022
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Director

Interfacing and Integration

The product is not integrated directly. There is an option for integration that involves a link that...

Aug 2022
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Director

Functionality and Upgrades

We have an enterprise contract with Doximity, so anybody including ancillary staff and nonclinicians...

Aug 2022
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Director

Win/Loss - Why they were selected (by current clients)

We chose Dialer because it is a very lightweight platform. It is very simple and straightforward to...

Aug 2022
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Analyst/Coordinator

Relationship

I have had nothing but positive experiences, and I am very picky. I have high expectations, and I...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

Dialer is so easy to use that I don’t think we even needed training. We just use the system.

Aug 2022
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Analyst/Coordinator

Relationship

Doximity is receptive. For example, we had some providers who were having trouble with access, so I...

Aug 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

We have a robust user volume with both the video and telephone visits, and the doctors have told us...

Aug 2022
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Analyst/Coordinator

Relationship

Doximity did a presentation about road maps and the future, and the presentation was very...

Aug 2022
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Manager

Functionality and Upgrades

We get decent statistics about our use of Dialer, and we can track our adoption rate with the data...

Aug 2022
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Manager

Functionality and Upgrades

I would be really straight with anyone that asked me about Dialer. If someone is looking for a...

Aug 2022
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Manager

Relationship

We get really good, attentive responses from Doximity as a vendor. They are appreciative of our...

Aug 2022
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Manager

Other Observations & Comments

Our adoption rate for Doximity’s system is steadily growing. I wouldn't say that the video element...

Aug 2022
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CIO

Functionality and Upgrades

We like using the Dialer subscription to complete our telehealth visits. Our visits are mainly over...

Aug 2022
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CIO

Functionality and Upgrades

We could create a more interoperable application with Dialer, but so much depends on what the...

Aug 2022
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CIO

Win/Loss - Why they were selected (by current clients)

We chose Dialer for a couple of reasons. The majority of our physicians were already logged in and...

Aug 2022
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Manager

Functionality and Upgrades

I want to have a feature in Dialer that I can use to bring up images and annotate those images if I...

Aug 2022
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Manager

Other Observations & Comments

We wanted to expand the use of Dialer because it had such traction already, and we wanted to pick up...

Aug 2022
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Manager

Functionality and Upgrades

Dialer automatically enrolls people based on their NPI number and their database work in the real...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

Our organization relies heavily on Doximity’s system. In fact, I had a conversation with our chief...

Aug 2022
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Manager

ROI / Cost (care and feeding)

Doximity’s cost structure is a little different than other vendors. With other telehealth vendors,...

Aug 2022
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Manager

Implementation and Training

The only issues we have seen with Doximity were during the first implementation because we struggled...

Aug 2022
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Manager

Functionality and Upgrades

Our main concern is always about removing the barriers to care and making things as simple and easy...

Aug 2022
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CMIO

Functionality and Upgrades

We have such a high volume of users on Dialer that we have to plan on keeping it, but it is...

Aug 2022
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CMIO

Relationship

Doximity has a great team that is very responsive to our needs. I had to be clear with Doximity...

Aug 2022
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CMIO

Interfacing and Integration

People like that Dialer is so untethered and is not integrated with anything else; that is what...

Aug 2022
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CMIO

Functionality and Upgrades

Doximity has texting, but it is only one way, so they lack bidirectional texting. That is limiting...

Aug 2022
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CMIO

Win/Loss - Why they were selected (by current clients)

We went with Dialer because of the ease of use and reliability of the product. A lot of times, we...

Aug 2022
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Director

Service and Support

Dialer is part of our long-term plans because there are not a whole lot of other options that are...

Jul 2022
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Director

Other Observations & Comments

Doximity doesn’t really do training per se. They just tell me what updates there are, and then I...

Jul 2022
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Director

Service and Support

Doximity is not very proactive. They had a major issue, and no one warned us. Once I called and...

Jul 2022
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Director

Relationship

I have never met any of Doximity’s executives, so I have only worked with my sales representative,...

Jul 2022
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Director

Functionality and Upgrades

If I were to recommend the product to a friend, I would say that Dialer is very simple to use. The...

Jul 2022
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Director

Lessons Learned

Doximity is a solid company. They are very responsive and innovative. They tend to do things on the...

Jul 2022
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Manager

Functionality and Upgrades

We need more features that Doximity's system does not offer, particularly virtual breakout rooms. We...

Jul 2022
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Manager

Implementation and Training

I wish that Doximity would have a heavier footprint with respect to training. The vendor leaves all...

Jul 2022
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Analyst/Coordinator

Implementation and Training

Doximity has materials that they send to their customers. They hold their customers' hands during...

Jul 2022
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Analyst/Coordinator

Other Observations & Comments

Our goal is to drive our patients into our portal. Doing things outside of our portal doesn't help...

Jul 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

The price that we are paying for the system almost seems too cheap. The money that we have spent on...

Jul 2022
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Manager

Sales and Contracting

Doximity is clear about what they can and can't do and also about what they are working on. We have...

Jul 2022
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Manager

ROI / Cost (care and feeding)

Doximity’s pricing structure is really clear and easy to work with. We had a trial run first, and...

Jul 2022
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Manager

Interfacing and Integration

Eventually, Doximity's system will have the integration that we are looking for. It has already...

Jul 2022
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Manager

Win/Loss - Why they were selected (by current clients)

As an organization, we chose a different telehealth solution in the beginning, and we started using...

Jul 2022
||
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Manager

Service and Support

Doximity’s support people and executives are incredibly responsive.

Jul 2022
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Manager

Interfacing and Integration

At present, the vendor is not offering any integration with our EMR, and that was something that we...

Jul 2022
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Manager

Functionality and Upgrades

I commend Doximity on tackling the challenge of creating the easiest workflow for the patient. This...

Jul 2022
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Manager

Other Observations & Comments

We are really trying to make an impact on our video visits, but we have not really seen an increase...

Jul 2022
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Physician

Win/Loss - Why they were selected (by current clients)

We selected Doximity's system because several of our providers were already familiar with the...

Jul 2022
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Physician

Functionality and Upgrades

We are still limited in our ability to do group sessions with the product.

Jul 2022
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Physician

Relationship

The vendor will communicate any product updates to us in a very timely manner. We have very frequent...

Jul 2022
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Physician

ROI / Cost (care and feeding)

The contract is pretty expensive, and we always want things to not be as expensive as they are.

Jul 2022
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Physician

Functionality and Upgrades

This product makes it very easy for us to place secure phone calls to our patients. We are usually...

Jul 2022
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Physician

Functionality and Upgrades

The product's only barrier is that sometimes patients get confused about how to connect to our...

Jul 2022
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Physician

Implementation and Training

The training is good. We have routine meetings with the vendor, and when there are product updates,...

Jul 2022
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Physician

Functionality and Upgrades

Some of the calls have not been able to get through, but that is not necessarily the vendor's fault...

Jul 2022
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Physician

Relationship

Anytime we give the vendor feedback for their development team, it seems like the vendor is able to...

Jul 2022
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CMIO

Relationship

In general, Doximity keeps all of their promises. So I would recommend Doximity to a peer or a friend....

Jul 2022
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CMIO

Other Observations & Comments

The product requires very little installation, and that is convenient for upgrades. However, we...

Jul 2022
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CMIO

Interfacing and Integration

The product is easy to use; it is not integrated into the EMR, but it is an easy jumping off point...

Jul 2022
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Director

Relationship

We like Doximity, and we give them very blunt and direct feedback on a regular basis. There are a...

Jul 2022
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Director

Relationship

I have always been pleasantly impressed with the support from Doximity. They are proactive in the...

Jul 2022
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Director

Other Observations & Comments

Dialer is the simplest form of communication. But we are taking Doximity's little application and...

Jul 2022
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Director

Functionality and Upgrades

With other AV connection tools, both parties need to sign into a product and either click on a link...

Jul 2022
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Director

Implementation and Training

Doximity training is always available. They have sent us many documents, and they have videos...

Jul 2022
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Director

Functionality and Upgrades

The primary purpose of Doximity as a company was not to make Dialer. They have a LinkedIn for...

Jul 2022
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Director

Functionality and Upgrades

Dialer needs a button easily available to log out of the system. We have to go hunting hard. Even if...

Jul 2022
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Director

Relationship

Doximity is in sync with us. They just have to work through their bureaucracy, whatever that may be,...

Jul 2022
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Director

Interfacing and Integration

Doximity is extremely easy to work with, and their system's integration is almost seamless.

Jun 2022
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Director

Functionality and Upgrades

Doximity has been supportive of the integrations that we want to do, but their system doesn't allow...

Jun 2022
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Director

Relationship

Doximity's upgrades are timely and relevant. The vendor takes our feedback to heart, and they make...

Jun 2022
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Director

Future Outlook

I think that our satisfaction with the vendor might go down a bit in the future. There is some...

Jun 2022
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Director

Win/Loss - Why they were selected (by current clients)

During the pandemic, a lot of video visit platforms popped up from a lot of different vendors. We...

Jun 2022
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CIO

Relationship

The vendor has proactively involved themselves in our experience with the product. The vendor acts...

Jun 2022
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CIO

ROI / Cost (care and feeding)

The vendor sends us analytics to report our utilization, so that is not something that we have to do...

Jun 2022
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CIO

Other Observations & Comments

It takes a vendor about two years to do anything different, so a year from now, our satisfaction...

Jun 2022
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CIO

Relationship

We went to Doximity because they were quick to adapt to the industry needs at that time. Their...

Jun 2022
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CIO

Implementation and Training

The vendor doesn’t do in-person training, but they direct us to their training on their website, and...

Jun 2022
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Analyst/Coordinator

Future Outlook

Doximity is going to be part of our long-term plans, but it is only a backup solution for us. As our...

Apr 2022
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Analyst/Coordinator

Other Observations & Comments

We wouldn't have survived the pandemic without Dialer, so we could choose the product again. At the...

Apr 2022
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Analyst/Coordinator

Service and Support

Doximity gives me updates every month. They could be a little more proactive. Doximity is a little...

Apr 2022
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Analyst/Coordinator

Interfacing and Integration

We have been trying to get Doximity to integrate their software for a while now, and they have not...

Apr 2022
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Analyst/Coordinator

Service and Support

Dialer is really straightforward to use. Doximity listens to our feedback, and they come up with...

Apr 2022
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Analyst/Coordinator

Service and Support

Doximity doesn’t always support the managed app configurations that we need. They have no interest...

Apr 2022
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Director

Functionality and Upgrades

Dialer's connectivity is reliable. The solution is easy to use, and we haven't had any issues with...

Apr 2022
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Director

Functionality and Upgrades

I haven't heard of any downfalls with the system beyond the fact that we can't use it for group visits....

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

Doximity's system has made it simpler for us to have multiple people join one call. Using Dialer...

Mar 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

We want to move away from using Doximity as much as possible in the future.

Mar 2022
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Analyst/Coordinator

Implementation and Training

Doximity needs to offer more training sessions and offer them more often. When we get new staff...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

We have definitely had some issues with the product in terms of how patients' genders are displayed...

Mar 2022
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Manager

Relationship

Doximity keeps all of their promises. They are very accommodating and willing to get us the data we...

Jan 2022
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Manager

Technology

We had a lot of people that used Dialer when they moved to work from home to bridge our gap because...

Jan 2022
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Manager

Functionality and Upgrades

Throughout COVID-19, Dialer helped us keep the opportunity for billing visits because if we didn’t...

Jan 2022
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Manager

Functionality and Upgrades

Patients with safety or transportation needs are more likely to show up to virtual visits. Doximity...

Jan 2022
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Manager

Service and Support

Dialer has become a very stable platform for most of our organization. The vendor gives us updates...

Jan 2022
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Manager

Relationship

Doximity's executives are fantastic. I would highly recommend them to a friend. The vendor's people...

Jan 2022
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CIO

Relationship

Doximity is a dynamic company, and they are willing to work with the customer for their needs and to...

Jan 2022
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CIO

Functionality and Upgrades

The product is very dynamic. The vendor helped us set it up, and they were very accommodating. There...

Jan 2022
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Director

Implementation and Training

Doximity's implementation services were very coordinated. Their ongoing training is much better than...

Jan 2022
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Director

Technology

Dialer has grown with us. It hasn't always been what the vendor said that it was going to be, but...

Jan 2022
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Director

Relationship

The vendor's executives are very engaged. They were engaged in the beginning, and they are engaged now....

Jan 2022
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Manager

Relationship

Doximity has continued to update their product. They listen to their customers, and they have done...

Dec 2021
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Manager

Service and Support

Doximity's website knocks it out of the park when it comes to searches. The vendor has fantastic job...

Dec 2021
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Manager

Relationship

Doximity has come a long way and made big strides. They have a good road map, and they do what they...

Dec 2021
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