Dialer Commentary
Filtered view: All

Subject Expert
Trey Dye
Research Director
KLAS Research Director - Trey Dye
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Preferences

Add Bookmark   Bookmark

Commentary Summary

to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Analyst/Coordinator

Relationship

Doximity is probably my favorite vendor to work with. They are very reasonable when it comes to...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Everybody likes Dialer because it is so simple and extremely reliable. Many of our physicians really...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I cannot say enough good things about Doximity. We meet regularly with them. They provide us with...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

Doximity worked with us very seamlessly to not only ensure we had the information we needed to...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We have one minor hiccup with group visits in Dialer, but the vendor is working on it. To be more...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Dialer is pretty simple. For our needs, simple is good. Dialer is very easy to use for the provider...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

Dialer is a really nice solution. I like the features that it has even better than I like Zoom. We...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Value

Doximity keeps building minor enhancements, but they are tangible, easy, and intuitive enhancements...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship, Operations

The vendor always lets us know in advance when things are coming. They do recurring meetings and...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Doximity is fantastic and is forecasted to keep doing great things. Everything that comes as a...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

With the way that the HIPAA-compliant texting offering is set up, we could explore other options. It...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

For training, Doximity has a standing website that we can access at any time that they regularly...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Anytime I have had a question, Doximity has always been able to answer it right away. Our direct...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

In Dialer, we would like more robust services to be able to connect a group in a group setting as...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Some of the upgrades for Dialer have not met our standards from a security standpoint, so we have...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Dialer works well for what we use it for. It is very easy to use as a backup telehealth solution. We...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Text is becoming a primary way for patients, caregivers, and even clinicians to communicate with...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

Our organization asks every quarter whether Dialer is still our solution. They need data and need to...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

The dashboards in Dialer need to be nimbler. They need to be spruced up because they are not where...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Doximity’s customer service is fantastic. Their responsiveness is outrageously fabulous. With...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We are a national organization, and we have every single kind of geographic area that we could...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

We use Doximity for our telehealth visits. We have been using it since the COVID-19 pandemic. We are...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The outcome with Dialer is that we are able to see our patients. If our patients can't make it into...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Doximity offers new updates for us if we want to use Dialer’s new features, but we pretty much just...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

All we have to do is log in to Dialer, and a lot of our physicians who aren't as tech savvy can just...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Operations

Doximity's implementation services have been fantastic. We often get custom training in the sense...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Product

Our staff members know how to use the platform very well. On the recipient patient side that...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Relationship

Doximity keeps their promises, but they are very reluctant to share road maps and target milestones...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Relationship

My team has used Doximity's support, and we haven't had any issues with it. The vendor will send out...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Product, Value

With Dialer, we are able to conduct constructive, reliable, and good telehealth calls with our...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Product

Dialer only integrates with iPhones and things like that. Bringing in third-party services for...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

Doximity has not just been sales focused for us; they also do support and training with our users....

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Relationship

Doximity has been partnering with us in a variety of areas, like AI, new products that are coming...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

During implementation, Doximity had great documentation. The response time to get tough issues...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

An outcome we have seen from using Dialer is that they can always update our licensing faster. We...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Value

We are primarily using Dialer for call masking, so if a provider has to call someone, they use...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We haven't had financial problems with Doximity. We could probably find cheaper products, but...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Doximity is implementing AI tools for providers, but I am not sure that they aren't just delivering...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

With Doximity's customer support, I have dedicated account managers and support teams that I can...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Dialer is a good alternative solution. I work very closely with Doximity, and I have a good...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

With Doximity, a provider will pick up the phone, dial a patient's cell number, and send a link....

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Relationship

Doximity has been doing a really good job with upgrades. They listen to feedback, and they evolve....

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

The only thing I would like to see in Dialer is more API-level direct integration for scheduling,...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

We communicate with our Doximity enterprise representative via email, and they get the job done. We...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

The Dialer workflows have worked better for us than the workflows in our previous solution. Dialer...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I don't think I have ever really communicated to Doximity when there has been a problem, but that...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Doximity does an automatic price increase every year. That started a few years ago. I don't see the...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

We implemented Dialer several years ago, and that went pretty well. We haven't had any problems with...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

The best value of Dialer is the time that it takes for us to populate the agenda. We are saving FTE...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

I had prior experience with Dialer prior to the implementation, so I helped our organization pick...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

For our implementation process, Doximity held our hand and did a huge amount of babysitting with us....

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Doximity is highly responsive. Every time we have a problem or need help with something, Doximity is...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Dialer is great. There was some training at the beginning, but the service is not difficult, so...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Dialer is a more in-the-moment service rather than something that can be done in advance. Many of...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Dialer is our backup telehealth solution because the appointments are something that we have to...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

With the Doximity support, sometimes we get passed around and switched between support people a...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When the vendor upgrades Dialer, it seems to work. The product does what the vendor says it is going...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

We have been with Doximity for a long time. They made telehealth possible for us. We tried another...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

We are extremely satisfied with Dialer. It is a simple product, and it is easy to sign up and get...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We looked at some other vendors before Doximity, and we have actually gone live with a different...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Dialer offers us the ability to integrate with our EHR, but the EHR vendor that we are currently...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Doximity is pretty good about their road map. As they come out with new features, they do online...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Dialer has been straightforward, intuitive, and easy to use. Its learning curve is very minimal....

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

With Dialer, we were looking for a product that consistently worked when a provider needed it to,...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We would love to see an integration from Dialer to the scheduling module in our EHR. That might be...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

As soon as we reach out to Doximity, they respond right away. We have zero open tickets with the...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

Doximity has tools that they are developing that they haven't launched yet, and the new tools that...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

The only thing we have struggled with in Dialer is that it doesn't give us the ability to share...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

Doximity has talked about things that are coming down the road and possible changes. In terms of...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

We haven't really had any issues with the product. The one time we had an issue, we were able to...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

We got Dialer during the COVID-19 pandemic. It helped us get through the pandemic, but it also...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Sometimes, people have issues with their initial logins and setups in the system. I would suggest...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I like the simplicity of the system's user interface. We can schedule things quickly without a lot...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The system's actual scheduling interface seems a little outdated compared to the interfaces in other...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

Doximity recently made a change in going to a system where we have unlimited licenses versus paying...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty

Doximity does a great job of reporting our data back to us. I get a report every month that tells us...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

We use Dialer as our fallback, jack-of-all-trades telemedicine option, and the telemedicine solution...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

When our Epic solution goes down, Dialer doesn't, so we can continue to do some work. We like having...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

Doximity does a great job of keeping their promises. I have always been really impressed with them...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Product

Dialer is the primary tool for telephonic telemedicine. Doximity has been a leader in this area for...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Dialer does what we need it to do. There is no feature function that is really limiting its use....

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We utilize Dialer as a backup solution, so it is hard for me to say that it is something we use all...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

We haven't asked Doximity for much, but they have delivered a really solid product for us. There has...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I know Doximity is very aware of cybersecurity, and that is great, but their sign-up process can be...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

I would recommend Dialer for sure. I haven't seen anything that has really required our...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

There are more changes coming with Dialer that I would like to be more aware of. Part of that is my...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Dialer is easy to use, especially for people who aren't tech savvy. When people have to enroll in...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our Doximity representative is always taking care of us. That person is very responsive, so kudos to...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I would love to see Dialer integrate with our Microsoft tenant. That way, when users are onboarded...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

We pay a flat rate for Dialer. That is great. The system is a little expensive, but we get what we...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Dialer reduces our pain points because it is our backup solution, and it has been flawless. When our...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Doximity has a good solution center that will indicate whether there are any outages or maintenance...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

Dialer is a great service. It is easy for patients and clinicians to use. However, Doximity could...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Product

We had an incident where Doximity disabled some users without bringing that up to our management...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

The price for Dialer hasn't increased since we started with Doximity. We weren't looking for any...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have had good experiences with Dialer. There was a little delay on one or two things, but...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We are struggling right now with a situation of adding an interpreter with Dialer. Somehow, we can't...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Doximity is great. They are very responsive. I have a regular meeting that our representative has...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We use the Dialer functionality from Doximity. Our providers really like its ease of use. It is not...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Product

Dialer is a product that just works the way providers want it to. It also provides enterprise-level...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Product

Doximity's end solution is very easy to use, and it has high adoption among providers. Our providers...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Product

Interoperability is one area where we have some concerns with Dialer. When there are multiple...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Product

Dialer isn't a comprehensive telehealth platform. It doesn't necessarily have the things that we...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Relationship

I haven't seen anything new come out from Doximity in a while. I have also only ever spoken with...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Product

If we are really getting granular, I would love to see some additional features in the system with...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Loyalty

We don't have much of an understanding of all of our costs and the revenues associated with virtual...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Doximity’s service is excellent. They are very responsive in anything that we bring to them. They...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I would like the vendor to add a texting functionality that is not one-way. I want our providers to...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

For the price and what the system provides to us and other organizations, Dialer is a very...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We use the product for rare needs, like as a backup solution or if we need to call a patient via...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Loyalty, Product

One downside of the software is that Dialer doesn't integrate with any of our current software. That...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Operations

We don't take advantage of a lot of the training that Doximity offers just because Dialer is so...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Operations

With the implementation, I liked that the solution always worked well. Doximity continues to tweak...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Loyalty, Value

Because Dialer is a standalone solution, there are a lot of benefits, and that is why we went with...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Dialer unequivocally works from where we use it. Within the context of my use cases, I would...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Relationship

Doximity is in our long-term plans. As long as we can afford a redundant solution that offers...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Dialer is made generally available to clinicians through single sign-on as a communication option...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

Epic doesn't really have a great solution that allows someone to make a phone call like we can in...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

With Doximity, the account representative is really good about letting us know what is going on from...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

Dialer is very easy to implement because it basically sits on the cloud. There is nothing local that...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

Dialer has great features. If we didn't have our primary telehealth solution, Dialer would be one of...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Doximity is a super low-key vendor that is good to work with. We had some initial problems, and they...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We would absolutely buy Dialer again. Doximity is a high-integrity organization that is super easy...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

Our providers can choose which video platform to use, and they consistently choose Dialer because it...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Doximity has done a very good job updating and enhancing features along the way, so we are satisfied...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Dialer is a tool that is consistent, reliable, and easy to use. The simplicity and high reliability...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

Doximity’s pricing is so simple; it is comprehensive in a flat-fee rate that really includes all...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We use Doximity's product, and that is the end of it really. Dialer is easy for patients to use.

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

If Dialer met all of my needs, it would be my primary telehealth program, but it is not, and that is...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Doximity has perfectly nice people, and they always answer my emails. They are fine. I generally...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

It would be wonderful if Dialer worked with Zoom. We can use and launch Dialer through our EMR, but...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Operations, Product

When we implemented this solution, we went from zero telehealth visits to most of our visits being...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

I never heard from Doximity except for the initial implementation; that was it. I don't think they...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Dialer is integrated with our EMR system. It took Doximity a while to do that. I prefer to use it on...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The support from Doximity is something that I haven’t found very helpful. When I have a problem, I...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Dialer is still a lot cheaper than Zoom or other things. It wasn’t even very expensive, and it works...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Dialer is not meeting my complete needs right now. In order to call the patients, I actually copy...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

We have had Dialer for a while, and it has worked pretty well for what we need. Doximity does a lot...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations, Product

Dialer is easy to integrate. It had a seamless integration into our Epic solutions, and the...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations

We haven't required much training. Training is provided mainly in the form of tip sheets. There has...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

How well the solution drives tangible outcomes depends on which group of individuals use it....

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

A feature I would like to see added to the solution is the ability to mask the originating number...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

In terms of contract and pricing, Doximity has stayed very suitable. They are not overcharging us.

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Doximity has stayed current with where they see trends happening. So for example, this last year,...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Doximity does a really good job soliciting feedback, and I appreciate that. They are also very...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

I have recommended Dialer many times. I actually prefer Dialer over our primary solution. I love...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

Dialer is perfect when it comes to driving tangible outcomes. And when we are asked about outcomes,...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Our representative from Doximity is wonderful. Doximity still has a personal touch. Over the years,...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

Whether Dialer's current functionality meets all our needs rates between the middle of the road and...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We haven't had a whole lot of executive engagement from Doximity, except for the very beginning, but...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The physicians love Doximity. Also, I have never seen such a good library of materials and support...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Doximity's competitor has a leg up in terms of the ability to add an interpreter to the visit. With...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The vendor's implementations are good because they are effective communicators. They are organized,...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The product is reliable and easy to use. When we are talking about telehealth, we are trying to...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

Dialer is one of our two primary telehealth solutions. We have more facilities that use the...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Dialer doesn't require a lot of training. Maybe we have been on it for so long now that I know how...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Doximity has a ChatGPT feature. I had wondered if the Spanish translation would be medically...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Our EHR is not easy to integrate with. That is how everything is with Epic. Everyone starts with...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Doximity is doing a great job. One of the biggest challenges is when we send the link or call the...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

I know that Doximity is looking at something like a virtual AI technology for scribing things, like...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I meet with our third-party vendors recurringly, and some vendors sometimes won't even show up to...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

Doximity is very forward-thinking. I really like them. Doximity has added features, and they have...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

What I like about the company is we can make suggestions, and they will take those to their...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We were using another telehealth solution for certain patients, and our patients did not like...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We did integrate Dialer into our EHR. We have a lot of providers who are doing telephone or...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We want to have the ability to dial out utilizing Dialer audio-only calls from a couple of different...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

If all of our vendors could be like Doximity, I would be a happy person and maybe unemployed. I am...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Doximity does a very good job of communicating in general. They do what they say. Everybody I have...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Doximity actually just revealed a new feature that is going to be incredibly helpful in inpatient...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

At the beginning of the pandemic when we realized that we were going to need to see patients...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The implementation of the product was just super simple. The vendor had all of the documentation....

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Dialer is very patient friendly. It is very easy to use for patients and physicians. It is very...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

I don't have a lot of experience with Doximity’s support, but I don't have any reason to suspect...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

Doximity made a lot of improvements. When we first started working with them, we had a bit of a...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have ongoing and recurring touch bases with representatives from Doximity where they show us new...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

Dialer is not really integrated. I also feel like there is always room for less costly solutions.

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Doximity has a very clear implementation plan and package. They have really focused products, and...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations, Product

Dialer is easy to use. We can train people on it quickly and easily.

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

We have no executive touchpoints with the vendor. I would like to hear from them annually about...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

Doximity has a wonky price structure. I am paying for doctors across our health system to use Dialer...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations, Product

Dialer is used in the clinic. We have multiple clinics that we use it for, but we also have a lot of...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

The price for Dialer has been relatively consistent from year to year. Doximity hasn’t been raising...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

With the initial go-live, we had multiple locations, and we were very particular about how we wanted...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

There are always things that I am looking for, but I don't believe that we could get someone to make...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

I like Dialer itself. I like that it is mobile and that I can access it from my home, my office, or...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

They don't have much training. We would like an interactive database so we can interact with the...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations, Product

Sometimes the system goes down, and we can't get it to go back up. I would like to see the platform...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I am not aware of any executive involvement from the vendor. We meet with the vendor to get product...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

At the level we are paying for now, it is hard to get someone on the phone at Doximity. We haven't...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Product

We like the system's waiting room functionality. We brought it up when we initially went on the...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

We don't receive any ongoing training for the system, but we don't really need any ongoing training....

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Doximity doesn't push out anything new until their people are knowledgable about it and their...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Doximity has an excellent support team. Their support is a lot better than our internal support in...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

Since Dialer exists outside of other systems, it has the ability to integrate to a certain extent....

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

The vendor avoids charging for every little thing. Since we signed an enterprise contract, we don't...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

I have worked with one of the vendor's executives, and that person is involved when it comes to...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We use Dialer because of its masking technology. Our physicians can be anywhere, and the system will...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I am extremely satisfied with the product's multiparty capabilities. It is both a blessing and a...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Doximity has a crazy good support page. Whenever I need something, I can do a quick search on that...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

Dialer works as promoted. The vendor didn't promote it as a sole television solution. It is supposed...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

Our patients are much more satisfied with Dialer than they are with another telehealth platform....

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I think the vendor is always adding features, and they seem to have a quicker development cycle....

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship, Product

I think Doximity has some opportunities to improve user management. I know they are working on that,...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I wouldn't say Doximity is very proactive. When there are drops in the platform or potential audio...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Reports
Related Reports