Dialer Commentary
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Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
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User Commentary

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CIO

Operations, Product

Dialer is easy to use. We can train people on it quickly and easily.

Oct 2024
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CIO

Relationship

We have no executive touchpoints with the vendor. I would like to hear from them annually about...

Oct 2024
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CIO

Value

Doximity has a wonky price structure. I am paying for doctors across our health system to use Dialer...

Oct 2024
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Manager

Relationship, Operations, Product

Dialer is used in the clinic. We have multiple clinics that we use it for, but we also have a lot of...

Oct 2024
||
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Manager

Value

The price for Dialer has been relatively consistent from year to year. Doximity hasn’t been raising...

Oct 2024
||
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Manager

Relationship, Operations

With the initial go-live, we had multiple locations, and we were very particular about how we wanted...

Oct 2024
||
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CEO/President

Product

There are always things that I am looking for, but I don't believe that we could get someone to make...

Oct 2024
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CEO/President

Product

I like Dialer itself. I like that it is mobile and that I can access it from my home, my office, or...

Oct 2024
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CEO/President

Operations

They don't have much training. We would like an interactive database so we can interact with the...

Oct 2024
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CEO/President

Operations, Product

Sometimes the system goes down, and we can't get it to go back up. I would like to see the platform...

Oct 2024
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VP/Other Executive

Relationship

I am not aware of any executive involvement from the vendor. We meet with the vendor to get product...

Oct 2024
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VP/Other Executive

Relationship

At the level we are paying for now, it is hard to get someone on the phone at Doximity. We haven't...

Oct 2024
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VP/Other Executive

Culture, Product

We like the system's waiting room functionality. We brought it up when we initially went on the...

Oct 2024
||
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VP/Other Executive

Operations

We don't receive any ongoing training for the system, but we don't really need any ongoing training....

Oct 2024
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Director

Relationship, Operations

Doximity doesn't push out anything new until their people are knowledgable about it and their...

Sep 2024
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Director

Relationship

Doximity has an excellent support team. Their support is a lot better than our internal support in...

Sep 2024
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Director

Loyalty, Relationship, Product

Since Dialer exists outside of other systems, it has the ability to integrate to a certain extent....

Sep 2024
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Director

Culture, Value

The vendor avoids charging for every little thing. Since we signed an enterprise contract, we don't...

Sep 2024
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Director

Relationship, Operations

I have worked with one of the vendor's executives, and that person is involved when it comes to...

Sep 2024
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Director

Product

We use Dialer because of its masking technology. Our physicians can be anywhere, and the system will...

Sep 2024
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Director

Product

I am extremely satisfied with the product's multiparty capabilities. It is both a blessing and a...

Sep 2024
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Director

Relationship, Operations

Doximity has a crazy good support page. Whenever I need something, I can do a quick search on that...

Sep 2024
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Director

Culture

Dialer works as promoted. The vendor didn't promote it as a sole television solution. It is supposed...

Sep 2024
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Director

Product, Value

Our patients are much more satisfied with Dialer than they are with another telehealth platform....

Sep 2024
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VP/Other Executive

Relationship

I think the vendor is always adding features, and they seem to have a quicker development cycle....

Jul 2024
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VP/Other Executive

Loyalty, Relationship, Product

I think Doximity has some opportunities to improve user management. I know they are working on that,...

Jul 2024
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VP/Other Executive

Relationship

I wouldn't say Doximity is very proactive. When there are drops in the platform or potential audio...

Jul 2024
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Manager

Relationship

Dialer is super easy. We could throw anyone into the situation of needing to use it, and they could...

Jun 2024
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Manager

Relationship

Doximity is just not a name that comes up that much during our meetings where we discuss issues....

Jun 2024
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Manager

Relationship

The vendor has been beneficial with some initial conversations on making sure that if we were to...

Jun 2024
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CMIO

Product

Dialer just works and never gives us any problems. It works extremely well as a backup solution,...

May 2024
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CMIO

Loyalty, Product

If we wanted Dialer as our primary solution, we would want more integration with our Epic system....

May 2024
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Director

Relationship, Product

It is a struggle to get two parties on the line at the same time, but that is not Doximity's fault....

May 2024
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Director

Operations

The implementation for Dialer was simple, and the solution is generally simple. People can figure it...

May 2024
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Director

Product

Doximity can work on simplifying our workflows and the invitation process and integrate everything...

May 2024
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Director

Loyalty

We would like Doximity to fully integrate Dialer with our EMR so that we can manage the messages...

May 2024
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Director

Relationship

The support from Doximity has been good. They generally continue to improve the application. The...

May 2024
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Director

Relationship

My representative from Doximity reaches out regularly and keeps me abreast of anything new in the application....

May 2024
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Director

Product

With Dialer, we have been able to see more patients. The mobile app frees clinicians up a bit to...

May 2024
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Director

Product

I would recommend Dialer to someone looking for a simple solution, especially a backup to primary...

May 2024
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Director

Product

I am generally happy with Doximity. I know some clinicians struggle with the system a little, and...

May 2024
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Director

Operations, Product

We really had to do some heavy footwork on the ground to train our providers and make sure everyone...

May 2024
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Director

Product, Value

Typically, there's a couple of different visit types that Dialer can be used for. Video visits is...

May 2024
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Director

Relationship, Product

Doximity sends a monthly newsletter, and it's like the roadmap, if you will, and they're always...

May 2024
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Director

Loyalty, Product

We started using Doximity as our primary solution when we got into COVID-19. We were finding that we...

May 2024
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Director

Relationship, Product

In addition to how pleased we are with the Dialer software, one of the additional things that is...

May 2024
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Director

Relationship, Product

From a proactive standpoint, just with Doximity enhancing their tools that they offer and expanding...

May 2024
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Director

Value

Dialer is very cost-effective for the utilization, and we're up to a considerable number of...

May 2024
||
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Director

Relationship

Doximity really doesn't have a whole lot of turnover unless promotions take place, which is nice...

May 2024
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CIO

Relationship

Because Dialer has been so good, it has been rare for us to ask Doximity anything, but when we have,...

May 2024
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CIO

Product

The texting feature is very nice. That is a newer feature within Dialer. It is not quite as slick...

May 2024
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CIO

Product

With Doximity’s functionality for multiparty scenarios, the system is easy to use, very intuitive,...

May 2024
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CIO

Operations

Doximity provides so much training. That is just great. I was looking for some of the videos...

May 2024
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CIO

Product, Value

An outcome I have seen is the ability to get specialty caregivers on a video call as third parties...

May 2024
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CIO

Loyalty, Value

We got Dialer when the physicians really needed a better solution than what we had in place at the...

May 2024
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VP/Other Executive

Product

Dialer is pretty turnkey. One of the upsides of Dialer is that there is no extra app download...

Apr 2024
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(0)
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Analyst/Coordinator

Product

Dialer allows doctors to make outgoing phone calls and use the clinic's phone number instead. From...

Apr 2024
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Analyst/Coordinator

Relationship, Product

Doximity Dialer is a cloud solution so it is always up-to-date. The doctors have differing versions...

Apr 2024
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(0)
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CMIO

Product

Some people are using the system's texting option, but I think that is more of a limited-use option...

Apr 2024
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(0)
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CMIO

Loyalty

At our organization, I think that most providers use Dialer's audio for both patient visits and for...

Apr 2024
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(0)
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CMIO

Product

I would like the vendor to add the ability to change what is seen in Dialer when it spoofs calls. I...

Apr 2024
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CMIO

Value

There is a free version of Dialer that is really good. I would use that version of the system again....

Apr 2024
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(0)
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CMIO

Product

Dialer works pretty well on mobile devices, but it isn't integrated with the desktop version of our...

Apr 2024
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(0)
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CMIO

Relationship

Doximity's leaders and support people are accessible when we have questions. The vendor is...

Apr 2024
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(0)
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Director

Loyalty, Product

As far as multiparty scenarios and adding folks go, the solution is good. The vendor has continued...

Apr 2024
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(0)
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Director

Loyalty, Relationship, Product

With Doximity, we can provide feedback. We may not have everything in its current state, but I'm...

Apr 2024
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Director

Relationship

We don't need to use the vendor's support because if there are any issues, our account manager sends...

Apr 2024
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Director

Product

The patient doesn't really realize Dialer is there. They just get a link to start the video visit or...

Mar 2024
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Director

Product

With Dialer, there is functionality that we can't find anywhere else right now. The big use case...

Mar 2024
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(0)
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Director

Loyalty, Product

Doximity’s road map is pretty solid. Like everyone else, Doximity is working on generative AI, and...

Mar 2024
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Manager

Product

Doximity was an early adopter of multiparty functionality. We use Dialer when we need to involve...

Mar 2024
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(0)
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Manager

Relationship, Operations

When we implemented Dialer and embedded it into Epic's EHR, Doximity was willing to hold our hands...

Mar 2024
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(0)
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Manager

Loyalty, Relationship

We are always kept in the loop for Dialer’s upgrades, and Doximity is very transparent about their...

Mar 2024
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(0)
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Manager

Product

One of the bigger barriers that we have with Dialer is that there is a lack of functionality for...

Mar 2024
||
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Manager

Operations, Value

I would give Doximity high ratings for the implementation of Dialer. Doximity’s team reaches out...

Feb 2024
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(0)
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Manager

Product

There are challenges with getting the integration for Dialer. We haven't integrated the system...

Feb 2024
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CIO

Loyalty, Product

Dialer is our only solution that will carry over when we switch EMRs. Doximity has a really solid...

Jan 2024
||
(0)
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CIO

Relationship, Product

Doximity is a really large organization, so their product is solid. We don't have to reach out to...

Jan 2024
||
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CIO

Relationship

Doximity is actually pretty good about proactivity right now. I get a regular report on usage, and...

Jan 2024
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CIO

Product

Reporting-wise, I would love to see a breakdown of carriers from Doximity. Since the vendor has...

Jan 2024
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CMIO

Relationship, Product

Doximity has been a very good partner to us. They have kept their promises on everything, and they...

Jan 2024
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CMIO

Product, Value

The only downside of Dialer is that it doesn't allow us to collect co-pays up front when we are...

Jan 2024
||
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CMIO

Relationship

Doximity's team has been fantastic. They have done a really good job of making sure that we are...

Jan 2024
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Director

Product

It is nice that we can send meeting links to patients in different languages. However, that feature...

Jan 2024
||
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Director

Loyalty, Operations

The vendor could explore using AI to listen to telehealth conversations and create visit notes from...

Jan 2024
||
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Director

Value

Doximity has avoided charging us for every little thing, but that might change. I think they are...

Jan 2024
||
(0)
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Director

Product

It is nice that patients don't have to download an app to use Dialer. They just have to click on a...

Jan 2024
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Manager

Product

Compared to what we had before, Dialer is a much more reliable tool. Our end users have liked it and...

Jan 2024
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Manager

Operations

Training is almost irrelevant because Dialer doesn't require a lot of training. It is so easy to...

Jan 2024
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Manager

Relationship, Product

We can tell Doximity is very physician focused. They think about the provider and the provider’s...

Jan 2024
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Manager

Relationship

We only had one technical issue with Doximity, and it turned out to not be their fault. Doximity was...

Jan 2024
||
(0)
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Manager

Relationship

The tech support people and representatives from Doximity are great. When we experienced an issue...

Jan 2024
||
(0)
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CMIO

Product

We have integrated Doximity's system into both our EHR and our mobile charge capture product....

Dec 2023
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CMIO

Value

Before the pandemic, voice calls were free, and people could do as many voice calls as they wanted....

Dec 2023
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CMIO

Relationship, Operations

Doximity sends us great training materials. We meet with the vendor routinely, and they really try...

Dec 2023
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CMIO

Loyalty, Product

We tried a couple of different vendors' systems early on during the pandemic, but a couple of those...

Dec 2023
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(0)
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Manager

Product

We are not able to implement all of the product’s functionality, but the product meets our needs.

Dec 2023
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(0)
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Manager

Product

The product is really easy to use for both physicians and patients. It is reliable. We don’t have to...

Dec 2023
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(0)
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VP/Other Executive

Relationship, Product

Doximity's biggest strength is that they make connection points very easy and frictionless for...

Dec 2023
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(0)
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VP/Other Executive

Product

I would suggest that the vendor continue to focus on the functionalities that they are good at. No...

Dec 2023
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(0)
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Director

Product

Dialer at its core has kind of stayed like it was when we started, and there haven’t been a lot of...

Nov 2023
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(0)
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Director

Relationship

Doximity has been very responsive to recommendations, and as far as the customer service aspect...

Nov 2023
||
(0)
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Director

Relationship

Doximity meets with us very regularly throughout the year according to the schedule that we have chosen....

Nov 2023
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(0)
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Director

Product

With the video conferencing functionality, I can now mute someone and put a virtual background up...

Nov 2023
||
(0)
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Director

Loyalty, Relationship, Product

Doximity has constant things on the road map, and they are delivering on them. They present the map...

Nov 2023
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(0)
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Director

Relationship

We do run into some technical issues, and we still have to call Doximity and go back and forth, so...

Nov 2023
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(0)
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Director

Relationship

Doximity is pretty proactive. They have been very forward thinking, innovative, and very...

Nov 2023
||
(0)
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Director

Relationship, Value

Dialer has remained at a pretty low price for us. I have heard feedback from others that Doximity...

Nov 2023
||
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