Dialer Commentary
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Subject Expert
Chandler Katschke
Associate Engagement Partner
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User Commentary
Value
There are a few competitors that are just about as good as Dialer, but Dialer's value is excellent,...
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Value
Dialer is a legacy system that is an easy add-on. It is not a huge value for us, but it is a...
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Relationship, Operations
Doximity has online videos for training, and there is someone I can email if there are problems. The...
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Relationship
The vendor engagement is consistent. We've been Doximity's partner for a long time, and sometimes...
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Product
Dialer isn't really as innovative a solution anymore, but it's definitely the backbone to a lot of...
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Product
In the ambulatory space, I want back-end integration with Epic scheduling. We use Epic's video...
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Relationship, Value
Our work with Doximity has been outstanding. Doximity's provider education is seamless, and Doximity...
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Product
Dialer consistently works, and it is easy to use. There is very little that Doximity hasn't...
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Relationship, Value
Doximity proactively reaches out to us as new technologies become available, and they set up brief...
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Loyalty, Product
Dialer is our primary provider-to-patient phone solution. We are roughly 50/50 on video visits...
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Loyalty, Product
One thing that we would like Doximity to improve on, though I know it would be difficult, is called...
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Operations
With Doximity, training resources are available if we need them. When training is required, the...
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Operations
Doximity provides regular road-map training sessions with PowerPoint presentations. They walk...
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Relationship
I can email Doximity right now and have somebody call me back or email me today.
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Loyalty
Dialer is well priced and fits our entire organization. There are no limited or per-user license...
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Relationship, Product
Doximity is consistently updating the product and making it stronger. They communicate very well and...
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Relationship, Product
Dialer is very easy to use, and that is why our providers like it. It is not complicated; it is...
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Product
I would like to see Dialer be more deeply integrated with our EHR so that we could use it outside of...
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Relationship
We have a very close relationship with the representative who services our account. That person is...
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Product
Dialer is very easy for patients to use. Patients will receive text messages, and then they can...
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Relationship
When we reach out to Doximity, we receive immediate responses with action-oriented plans, and issues...
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Product
We advise against using Dialer. That isn't because it is a bad solution. It is because it isn't...
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Product, Value
Dialer makes it very easy for users to start a video visit. It also allows providers to mask their...
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Value
Dialer is very cheap, and we love it. It is also very straightforward.
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Relationship
I like Doximity because they are very receptive to feedback from their customers. For example, we...
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Loyalty
Dialer will probably be our long-term product for phone calls and not videos. Dialer can be a phone...
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Relationship, Product
We had some issues with Dialer, and it took a while for us to resolve things.
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Relationship, Product
One frustration I have with Dialer is not being able to tell which microphone and speaker will be...
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Loyalty, Value
We stopped using Dialer under the enterprise license because a certain organization that we work...
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Operations
Doximity could do a better job with training. If they are offering trainings and I’m not aware of...
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Relationship
The few times I reached out for support were because my account wasn’t working, and the issue never...
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Operations
If someone is considering Dialer, they should make sure that they have the right hardware, a solid...
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Loyalty
I have never found a comparable Zoom system. Dialer is much easier for patients, especially those...
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Value
Doximity’s pricing is too high. My sense is that cost played a role in the organization letting...
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Value
I think that Doximity has gone above and beyond to negotiate with us every year. Our organization...
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Relationship
Doximity’s follow-up is fantastic. In their customer engagement with us, they go out of their way to...
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Culture
The existing contract Doximity had with Epic fell through, and that wasn't very transparently...
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Culture, Relationship
Despite a communication issue we had, once we got on a call with Doximity, they found a way forward...
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Product, Value
Dialer does what we need it to do intuitively. It is reliable and consistent. The UI is not super...
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Relationship, Product
Doximity has done a good job of understanding where their product makes the most sense. Like they...
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Operations
Doximity doesn't have a training program, but to the credit of the application, it doesn't need one...
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Product
Just like with any technology company right now, I'm curious to see where Doximity will bring in AI,...
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Loyalty, Product
Dialer is a solid product. The biggest improvement that they have made recently was moving off of...
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Relationship
Doximity is very responsive; their communication is strong. They are open to ideas and feedback, but...
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Product
Dialer is available to users primarily for communication with families while protecting user phone...
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Value
Dialer isn't really expensive, and Doximity doesn't charge us for every single thing that they roll...
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Relationship
Doximity is very transparent about their vision and road map. They always meet their timelines....
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Product
Dialer works, and it is certainly reliable. However, we would like to have the ability to collect...
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Product
Doximity's system has a two-step process. Users send the link, and participants tap the link and...
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Relationship, Operations
Doximity has their act together. They are rock stars when it comes to training. They have the most...
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Relationship, Product
I would like to see Doximity add inbound calling to the system. They are starting to add that, but...
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Operations, Product
I wouldn't change anything about Dialer. I don't even know when the vendor upgrades it. Everything...
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Operations
There is not a whole lot of training from Doximity. However, a lot of providers think Dialer is...
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Product
Dialer is designed as a standalone solution, so by definition, it isn't integrated. However, I’m not...
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Relationship
The few times we have had to deal with Doximity’s support team, they have been good. I have sent...
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Product
It would be great if Dialer could take images, and it would be great if there were translations for...
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Product
Dialer is not integrated. It would be great if it were. It would be great to have documentation of...
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Value
There is a lot that is included in Dialer in the base fee. Dialer is pretty cheap and inexpensive.
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Operations, Product
Dialer is self-explanatory, so there is no training. The quality is good for Dialer. We definitely...
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Relationship
We have been wanting an ambient listening tool, and Doximity just released one. If Doximity can...
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Product
I would buy Dialer again for sure. Dialer is intuitive. Doximity is clear-cut and transparent. They...
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Product
There are still some limitations with the system's post-captioning abilities. Doximity could also be...
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Product
Doximity doesn't offer a way for us to verify that every person using the system is still an...
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Value
The cost for Dialer is a flat rate. There is no nickel-and-diming. We meet with Doximity on a...
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Loyalty, Product
Doximity seems to be more excited about their road map than we are. We really use their two core...
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Product
Whether or not I would recommend this solution depends on whether it is going to be an...
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Relationship
Doximity is very good. They reach out regularly with a very easy-to-use report about our usage...
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Relationship
We don't use the vendor's web support all that much, but when we did a while ago, it was not very...
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Relationship, Product
We have done some successful work with Doximity. I believe that I have the ability to reach the...
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Product
The system's feature sets are commoditized. The nice advantage of the system is that my physicians...
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Relationship, Product
Dialer doesn't meet all of our needs. It fills a gap for us. It isn't our primary solution, but it...
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Loyalty, Product
I find Dialer to be very reliable, convenient, and easy to use. It is still a secondary system for...
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Loyalty, Product
Doximity has the Dialer product, but they also have an AI companion tool that we haven't...
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Product
It would be nice to have some interpreter integrations. We currently don't have an integrated...
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Product
For a backup solution, Dialer is more than meeting our needs, and we are able to operate it on the...
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Relationship
Doximity has been great to work with. They communicate well in terms of what features are coming up...
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Operations
Doximity’s training approach for Dialer is to give us bullet points, quarterly updates, and a...
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Relationship
Doximity always offers solutions to problems, but we don’t always take them up on those. But when we...
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Product
Dialer is a very effective tool and is easy to use.
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Loyalty, Product
Dialer is a great solution for a telehealth platform, but for larger organizations, it would be nice...
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Relationship
We have open communication with our Doximity representative, and they are very receptive to...
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Relationship
Doximity keeps all of their promises. I think they overestimate how quickly they can deliver new...
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Operations
Doximity could make our training and implementation a little simpler. It can be a little convoluted...
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Product
Dialer isn't really integrated with anything, but no one has asked for it to be. Most of our...
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Product
I would like to have the ability to manage my users with Dialer and the things the vendor has said...
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Relationship, Product
Doximity is a little slow when it comes to delivering new technology that meets our needs. It seems...
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Operations, Product
From an IT perspective, Dialer just runs. I don't usually get support calls. Our physicians just...
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Relationship
Doximity either doesn't know about our problems or is still trying to figure out what is going on....
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Product
Out of all the solutions out there, Dialer is the best one for us. Dialer lets us text patients, and...
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Loyalty, Product
We have been having some weird glitches in Dialer lately, and we have to allow the camera and mic...
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Culture, Value
A lot of Dialer's extra features are free to us because of the license we have.
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Value
The tangible outcomes Doximity drove were huge. We started with Zoom, but our patients didn't like...
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Product
When it comes to auditing our compliance department, it would be nice if we could somehow record...
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Relationship
Doximity is probably my favorite vendor to work with. They are very reasonable when it comes to...
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Product
Everybody likes Dialer because it is so simple and extremely reliable. Many of our physicians really...
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Relationship
I cannot say enough good things about Doximity. We meet regularly with them. They provide us with...
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Relationship, Value
Doximity worked with us very seamlessly to not only ensure we had the information we needed to...
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Loyalty, Product
We have one minor hiccup with group visits in Dialer, but the vendor is working on it. To be more...
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Product
Dialer is pretty simple. For our needs, simple is good. Dialer is very easy to use for the provider...
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Loyalty
Dialer is a really nice solution. I like the features that it has even better than I like Zoom. We...
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Relationship, Value
Doximity keeps building minor enhancements, but they are tangible, easy, and intuitive enhancements...
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Culture, Relationship, Operations
The vendor always lets us know in advance when things are coming. They do recurring meetings and...
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Product
Doximity is fantastic and is forecasted to keep doing great things. Everything that comes as a...
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Product
With the way that the HIPAA-compliant texting offering is set up, we could explore other options. It...
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Operations
For training, Doximity has a standing website that we can access at any time that they regularly...
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Relationship
Anytime I have had a question, Doximity has always been able to answer it right away. Our direct...
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Product
In Dialer, we would like more robust services to be able to connect a group in a group setting as...
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Product
Some of the upgrades for Dialer have not met our standards from a security standpoint, so we have...
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Product
Dialer works well for what we use it for. It is very easy to use as a backup telehealth solution. We...
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Product
Text is becoming a primary way for patients, caregivers, and even clinicians to communicate with...
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Loyalty
Our organization asks every quarter whether Dialer is still our solution. They need data and need to...
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Relationship, Product
The dashboards in Dialer need to be nimbler. They need to be spruced up because they are not where...
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Relationship
Doximity’s customer service is fantastic. Their responsiveness is outrageously fabulous. With...
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Product
We are a national organization, and we have every single kind of geographic area that we could...
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Loyalty, Value
We use Dialer for our telehealth visits. We have been using it since the COVID-19 pandemic. We are...
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Product
The outcome with Dialer is that we are able to see our patients. If our patients can't make it into...
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Relationship
Doximity offers new updates for us if we want to use Dialer’s new features, but we pretty much just...
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Product
All we have to do is log in to Dialer, and a lot of our physicians who aren't as tech savvy can just...
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Operations
Doximity's implementation services have been fantastic. We often get custom training in the sense...
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Product
Our staff members know how to use the platform very well. On the recipient patient side that...
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Relationship
Doximity keeps their promises, but they are very reluctant to share road maps and target milestones...
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Relationship
My team has used Doximity's support, and we haven't had any issues with it. The vendor will send out...
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Product, Value
With Dialer, we are able to conduct constructive, reliable, and good telehealth calls with our...
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Product
Dialer only integrates with iPhones and things like that. Bringing in third-party services for...
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Operations
Doximity has not just been sales focused for us; they also do support and training with our users....
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Loyalty, Relationship
Doximity has been partnering with us in a variety of areas, like AI, new products that are coming...
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Relationship, Operations
During implementation, Doximity had great documentation. The response time to get tough issues...
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Value
An outcome we have seen from using Dialer is that they can always update our licensing faster. We...
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Loyalty, Value
We are primarily using Dialer for call masking, so if a provider has to call someone, they use...
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Product
We haven't had financial problems with Doximity. We could probably find cheaper products, but...
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Operations
Doximity is implementing AI tools for providers, but I am not sure that they aren't just delivering...
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Relationship
With Doximity's customer support, I have dedicated account managers and support teams that I can...
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Relationship, Product
Dialer is a good alternative solution. I work very closely with Doximity, and I have a good...
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Product
With Doximity, a provider will pick up the phone, dial a patient's cell number, and send a link....
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Loyalty, Relationship
Doximity has been doing a really good job with upgrades. They listen to feedback, and they evolve....
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Product
The only thing I would like to see in Dialer is more API-level direct integration for scheduling,...
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Relationship
We communicate with our Doximity enterprise representative via email, and they get the job done. We...
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Product
The Dialer workflows have worked better for us than the workflows in our previous solution. Dialer...
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Relationship
I don't think I have ever really communicated to Doximity when there has been a problem, but that...
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Value
Doximity does an automatic price increase every year. That started a few years ago. I don't see the...
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Operations, Product
We implemented Dialer several years ago, and that went pretty well. We haven't had any problems with...
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Product, Value
The best value of Dialer is the time that it takes for us to populate the agenda. We are saving FTE...
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Operations, Product
I had prior experience with Dialer prior to the implementation, so I helped our organization pick...
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Operations
For our implementation process, Doximity held our hand and did a huge amount of babysitting with us....
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Relationship
Doximity is highly responsive. Every time we have a problem or need help with something, Doximity is...
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Operations
Dialer is great. There was some training at the beginning, but the service is not difficult, so...
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Relationship, Product
Dialer is a more in-the-moment service rather than something that can be done in advance. Many of...
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Product
Dialer is our backup telehealth solution because the appointments are something that we have to...
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Relationship
With the Doximity support, sometimes we get passed around and switched between support people a...
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Relationship
When the vendor upgrades Dialer, it seems to work. The product does what the vendor says it is going...
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Value
We have been with Doximity for a long time. They made telehealth possible for us. We tried another...
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Operations, Product
We are extremely satisfied with Dialer. It is a simple product, and it is easy to sign up and get...
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Loyalty
We looked at some other vendors before Doximity, and we have actually gone live with a different...
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Loyalty, Product
Dialer offers us the ability to integrate with our EHR, but the EHR vendor that we are currently...
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Relationship, Operations
Doximity is pretty good about their road map. As they come out with new features, they do online...
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Operations, Product
Dialer has been straightforward, intuitive, and easy to use. Its learning curve is very minimal....
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Loyalty
With Dialer, we were looking for a product that consistently worked when a provider needed it to,...
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Product
We would love to see an integration from Dialer to the scheduling module in our EHR. That might be...
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Relationship
As soon as we reach out to Doximity, they respond right away. We have zero open tickets with the...
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Loyalty
Doximity has tools that they are developing that they haven't launched yet, and the new tools that...
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Operations, Product
The only thing we have struggled with in Dialer is that it doesn't give us the ability to share...
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Loyalty, Product
Doximity has talked about things that are coming down the road and possible changes. In terms of...
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Relationship, Product
We haven't really had any issues with the product. The one time we had an issue, we were able to...
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Loyalty
We got Dialer during the COVID-19 pandemic. It helped us get through the pandemic, but it also...
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Product
Sometimes, people have issues with their initial logins and setups in the system. I would suggest...
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Relationship
I like the simplicity of the system's user interface. We can schedule things quickly without a lot...
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Product
The system's actual scheduling interface seems a little outdated compared to the interfaces in other...
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Culture, Value
Doximity recently made a change in going to a system where we have unlimited licenses versus paying...
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Loyalty
Doximity does a great job of reporting our data back to us. I get a report every month that tells us...
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Product
We use Dialer as our fallback, jack-of-all-trades telemedicine option, and the telemedicine solution...
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Product
When our Epic solution goes down, Dialer doesn't, so we can continue to do some work. We like having...
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Relationship
Doximity does a great job of keeping their promises. I have always been really impressed with them...
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Relationship, Product
Dialer is the primary tool for telephonic telemedicine. Doximity has been a leader in this area for...
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Product
Dialer does what we need it to do. There is no feature function that is really limiting its use....
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Product
We utilize Dialer as a backup solution, so it is hard for me to say that it is something we use all...
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Product, Value
We haven't asked Doximity for much, but they have delivered a really solid product for us. There has...
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Relationship
I know Doximity is very aware of cybersecurity, and that is great, but their sign-up process can be...
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Operations, Product
I would recommend Dialer for sure. I haven't seen anything that has really required our...
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Operations
There are more changes coming with Dialer that I would like to be more aware of. Part of that is my...
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Operations, Product
Dialer is easy to use, especially for people who aren't tech savvy. When people have to enroll in...
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Relationship
Our Doximity representative is always taking care of us. That person is very responsive, so kudos to...
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Product
I would love to see Dialer integrate with our Microsoft tenant. That way, when users are onboarded...
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Value
We pay a flat rate for Dialer. That is great. The system is a little expensive, but we get what we...
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Product
Dialer reduces our pain points because it is our backup solution, and it has been flawless. When our...
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Operations
Doximity has a good solution center that will indicate whether there are any outages or maintenance...
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Loyalty, Value
Dialer is a great service. It is easy for patients and clinicians to use. However, Doximity could...
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Relationship, Operations, Product
We had an incident where Doximity disabled some users without bringing that up to our management...
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Value
The price for Dialer hasn't increased since we started with Doximity. We weren't looking for any...
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Relationship
We have had good experiences with Dialer. There was a little delay on one or two things, but...
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Product
We are struggling right now with a situation of adding an interpreter with Dialer. Somehow, we can't...
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Relationship
Doximity is great. They are very responsive. I have a regular meeting that our representative has...
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Product
We use the Dialer functionality from Doximity. Our providers really like its ease of use. It is not...
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Relationship, Product
Dialer is a product that just works the way providers want it to. It also provides enterprise-level...
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Product
Doximity's end solution is very easy to use, and it has high adoption among providers. Our providers...
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Product
Interoperability is one area where we have some concerns with Dialer. When there are multiple...
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Product
Dialer isn't a comprehensive telehealth platform. It doesn't necessarily have the things that we...
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Relationship
I haven't seen anything new come out from Doximity in a while. I have also only ever spoken with...
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Product
If we are really getting granular, I would love to see some additional features in the system with...
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Loyalty
We don't have much of an understanding of all of our costs and the revenues associated with virtual...
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Loyalty, Relationship
Doximity’s service is excellent. They are very responsive in anything that we bring to them. They...
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Product
I would like the vendor to add a texting functionality that is not one-way. I want our providers to...
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Product, Value
For the price and what the system provides to us and other organizations, Dialer is a very...
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