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Updox Telehealth Commentary
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Schafer Jackson
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KLAS Research Director - Schafer Jackson
 
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Telehealth & Remote Patient Monitoring Ecosystem 2023: Vendor-Reported Capabilities and Customer Adoption
Telehealth & Remote Patient Monitoring Ecosystem 2023:
Vendor-Reported Capabilities and Customer Adoption
July 2023
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Telehealth 2023: Integration and Consolidation Drive Telehealth Strategies (A Decision Insights Report)
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Telehealth Performance 2022: What Is the State of Telehealth Post-Pandemic?
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User Commentary

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Physician

Relationship

The Updox team does not get back to us in a timely manner; it usually takes about a week for us to...

Jul 2024
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(0)
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Physician

Product

We have never tried to integrate anything with Updox Telehealth, but it would be nice if we could do...

Jul 2024
||
(0)
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Physician

Loyalty, Value

Updox keeps adding charges and increasing fees. If they would stop raising the rates, it would be...

Jul 2024
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(0)
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Physician

Product

I have been using Updox Telehealth for many years. The patient flow is good, and I like that.

Jul 2024
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CEO/President

Product

Patient reminders with Updox Telehealth have been great, but patients don't listen. They hear that...

Jul 2024
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(0)
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CEO/President

Relationship

Updox Telehealth is a bit of a challenge to set up and get used to. Also, it doesn't have the...

Jul 2024
||
(0)
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CEO/President

Relationship, Operations, Value

I don't get a lot of communication about changes with Updox’s software, so I don’t really hear from...

Jul 2024
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(0)
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CEO/President

Product

Faxes with Updox Telehealth seem to come in extremely well, but we have had some hiccups with the...

Jul 2024
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(0)
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CEO/President

Product

Our disappointment with Updox Telehealth is that the faxes aren't instant. If we bring papers over...

Jul 2024
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(0)
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Manager

Relationship, Product

Updox has been very proactive with the way they develop their telehealth system. It is very simple,...

Jul 2024
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(0)
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Manager

Relationship

If we have a problem with Updox, they have a nice little chat device where a customer service person...

Jul 2024
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(0)
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Manager

Product

Updox Telehealth is quite easy to use. We still struggle at times with patients, but a lot of that...

Jul 2024
||
(0)
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CEO/President

Product

A phone app might be helpful for Updox to develop. Also, our staff will upload something like a...

Jul 2024
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(0)
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CEO/President

Product

I like the text feature of Updox Telehealth. I like the product because it is easy to log in to. Our...

Jul 2024
||
(0)
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Manager

Relationship, Product

Updox is very good. I haven't had any problems with them. Everyone from Updox has been able to help...

Jun 2024
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(0)
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Manager

Product

Updox Telehealth is really good compared to our previous system. Our previous system dropped a lot...

Jun 2024
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(0)
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Manager

Product

We have had some problems with patients locating the microphone on Updox Telehealth. That microphone...

Jun 2024
||
(0)
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Physician

Operations, Product

There are times when my patient or I cannot hear each other but are generally able to complete the...

Jun 2024
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(0)
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Manager

Operations

We haven’t had an issue at all with Updox yet. Updox is always offering to do training, and we have...

Apr 2024
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Manager

Product

Updox has been able to give us things that we have asked for relatively quickly. The system hasn't...

Apr 2024
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(0)
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Manager

Relationship

Updox does a great job with customer support. We have an account representative at Updox that I can...

Apr 2024
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(0)
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Analyst/Coordinator

Relationship, Product

Sometimes, it is a little hard to troubleshoot the issues we have with Updox Telehealth because we...

Feb 2024
||
(0)
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Analyst/Coordinator

Relationship, Operations

When Updox comes out with new features, they send us an email about the new features, but they could...

Feb 2024
||
(0)
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Analyst/Coordinator

Relationship, Operations

Updox is really good at implementing the things we ask them to, and they do that pretty quickly....

Feb 2024
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(0)
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Analyst/Coordinator

Product

Updox Telehealth is a very simple system. All of its buttons are self-explanatory, and it isn't...

Feb 2024
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(0)
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VP/Other Executive

Product

Updox’s charges are all in one. Updox never gets on the phone, but then again, we don’t really need...

Feb 2024
||
(0)
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Manager

Relationship, Product

I never hear about complaints or issues with Updox Telehealth. It is working well for us. It is kind...

Feb 2024
||
(0)
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Manager

Product, Value

The product works very well and keeps patients from having to come into the office. It is a great...

Feb 2024
||
(0)
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Manager

Operations

Our training with Updox Telehealth was great. The system is seamless, intuitive, and easy to use.

Feb 2024
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(0)
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Manager

Relationship

I use Updox’s chat feature if I have questions or issues, and the vendor is very responsive. I can...

Feb 2024
||
(0)
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Manager

Value

I would tell a friend looking at Updox Telehealth about the cost because it is expensive. There are...

Feb 2024
||
(0)
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Manager

Operations, Product

Updox Telehealth was really easy to set up. For meetings, we just click a button and send a link to...

Dec 2023
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(0)
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Manager

Relationship

Updox’s support team is friendly. They assisted us with the setup when we had a bit of a challenge...

Dec 2023
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(0)
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Manager

Product

We would recommend Updox Telehealth because of the ease of the setup process and the ease of use for...

Dec 2023
||
(0)
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Manager

Operations

Updox’s pricing is good. They did really well with the implementation. And Updox’s support team does...

Oct 2023
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(0)
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Manager

Product

We have to manually integrate everything into our system. If we are using the telehealth system, the...

Oct 2023
||
(0)
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Manager

Product

Updox needs to upgrade. They are behind the times. Updox Telehealth is just redundant. It has...

Oct 2023
||
(0)
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Manager

Loyalty

Updox’s services stink. Updox Telehealth does not have a very good flow process for healthcare....

Oct 2023
||
(0)
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Manager

Relationship, Operations

I am not going to recommend Updox to anybody. We can't get in touch with Updox. They say they are...

Oct 2023
||
(0)
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Manager

Product

I like the ease of the product. We hardly have problems with it. The patients really like the ease...

Oct 2023
||
(0)
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Manager

Operations

The doctors use Updox Telehealth. They know how to get on. Everything is all shortcutted, so the...

Oct 2023
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(0)
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Manager

Product, Value

Updox Telehealth meets my needs. The product quality is sufficient, and it serves my purpose. Updox...

Oct 2023
||
(0)
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Manager

Relationship, Value

I have not heard from Updox very much, except to pay the bill. I had to call them once because I was...

Oct 2023
||
(0)
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Manager

Loyalty

I would prefer it if Updox Telehealth were further integrated into my system. One of the reasons I...

Oct 2023
||
(0)
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Physician

Relationship

Updox Telehealth works pretty well. It does what it is supposed to do. I called Updox once, and the...

Aug 2023
||
(0)
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Physician

Operations

I haven't seen any training at all from Updox. I would love Updox to tell me about and show me other...

Aug 2023
||
(0)
 Thank you  Helpful

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Physician

Loyalty, Relationship, Product

I don't see where Updox is doing anything to come up with something that they are not doing right...

Aug 2023
||
(0)
 Thank you  Helpful

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Manager

Loyalty, Product

Now that we are in person, I don't think we are using Updox Telehealth for telehealth services as...

Aug 2023
||
(0)
 Thank you  Helpful

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Manager

Product, Value

For people that don't have transportation, having the opportunity to still be able to have a medical...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

I would buy Updox Telehealth for what we do here at our practice and for the cost-effectiveness and...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Updox has good customer service and phone support. The representative that helps us tells us what is...

Aug 2023
||
(0)
 Thank you  Helpful

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Manager

Operations

There wasn't an implementation process with Updox. There was no service where the vendor told us how...

Aug 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship

I think there could be a little more work in terms of someone checking in on us and asking whether...

Aug 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship, Value

We have come across some challenges where our subscription is kind of costly. We have asked Updox to...

Aug 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship

I don't have to get telephone or web support for Updox Telehealth. Updox takes care of everything themselves....

Jul 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Product

Updox Telehealth works wonders. It is fabulous.

Jul 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Product

We were able to move all our information from our EHR to Updox Telehealth without any real issues.

Jul 2023
||
(0)
 Thank you  Helpful

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Manager

Value

Updox wants me to get some of their other offerings and they are going to charge me extra for that....

Jul 2023
||
(0)
 Thank you  Helpful

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Manager

Operations

The vendor trained me really well, but I could have used more training. Sometimes, I don't feel like...

Jul 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship

Sometimes I have a problem or two with the product, but if I need to call the vendor's support, they...

Jul 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship

The vendor's people aren't completely empowered. Sometimes, I have to go to someone up the chain to...

Jul 2023
||
(0)
 Thank you  Helpful

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Manager

Loyalty, Value

Our previous vendor has some problems with reception and things like that, so we switched to Updox's...

Jul 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship

I used to be able to wait for Updox's support people as long as I wanted, but then Updox made a...

Jul 2023
||
(0)
 Thank you  Helpful

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