Updox Telehealth Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship, Product
Updox as a whole is not reachable for a live support person. The telehealth system has issues often,...
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Product
We do virtual visits with patients through Updox's system, but to put in documentation, we have to...
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Loyalty
Updox is part of our long-term plans, but right now, we are not really getting reimbursed for...
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Relationship
During the pandemic, we had to have a solution for telehealth. We had been using Updox’s faxing...
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Loyalty, Product
Some practices have requests that don't meet the needs of everyone. What we need to do is maybe...
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Product
I would like to see transcription added to Updox Telehealth. If the solution could actually...
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Value
Updox is fantastic, and having it linked to my EHR makes my life infinitely easier. Also, because it...
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Product
Updox's system has an easy-to-use IT interface, and the telehealth solution is great. The vendor...
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Product
I like that with Updox Telehealth, users can have one link and client. It will be the same link...
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Relationship, Product
In Updox Telehealth, it is complicated to bring people in. For example, if I were in a session with...
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Relationship, Product
One issue I have with Updox Telehealth is that if I am with a client who is using Updox Telehealth...
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Product
We basically have Updox Telehealth for any patients who cannot get to our clinic. On any given day,...
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Operations
Our implementation was very simple and easy. That was a one-time thing and not a very long process....
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Operations, Product
The system's ease of use is the number-one reason that I like Updox Telehealth. The system is a good...
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Relationship, Operations, Product
Sometimes, I would like to go into someone's account in the system and make some changes without the...
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Product, Value
I am really satisfied with the system. I like it, and it serves its purpose. I am grateful that we...
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Relationship
I have never had to use Updox's web support because the system always has very clear information....
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Product
I love Updox Telehealth and its simplicity. The system is simple and user friendly for my staff...
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Value
With Updox, it seems like there is a higher price every month. The vendor is really getting to the...
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Product
I use Updox Telehealth when I want to do a virtual visit with the patient, and it works really well...
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Relationship
I don't know whether the issue is on Updox or the user's internet or whatever, but sometimes the...
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Product
We would like to be able to transfer notes from our EHR to Updox Telehealth, but maybe we can do...
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Product
On the text messages in Updox Telehealth, we were only allowed so many characters, and that killed...
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Loyalty
We are going to replace Updox Telehealth so that everything will be under one platform, and...
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Relationship
Updox’s support was not good. I tried to reach out to schedule an appointment to talk about...
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Value
The initial pricing model we received was concomitant, and the cost has since become prohibitive for...
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Relationship
We don't have an account logon with Updox. We have to go through the customer service team to make...
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Product
When Updox Telehealth works, the quality is good, and the system is easy to use. But our issue is...
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