Updox Telehealth
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Subject Expert
Schafer Jackson
Research & Sales Director
Commentary Summary
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User Commentary
We had integration between Updox Telehealth and our EHR, but the integration didn't really help us...
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Updox Telehealth was great for the situation we were in. It had great pricing, and it was a great...
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We are still using Updox Telehealth, but at this point, it is something we are trying to phase out....
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The training wasn't spectacular, but it was sufficient.
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There are a few bugs here and there. Usually when we encounter a bug or the system is not working,...
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Updox Telehealth is integrated into our EMR. So when we get faxes, we are able to tell Updox to put...
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Updox does really well in terms of their executive involvement. We are able to email the support...
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If a peer asked me about Updox, I would tell them the Updox software is definitely worth buying. It...
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The only thing that is slightly frustrating with Updox is that we can do secure texts and emails,...
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Updox Telehealth is not integrated with our EMR. We can't integrate Updox Telehealth so that our...
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I am using Updox Telehealth for telehealth because it came with my EHR system. I decided to give...
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The only problem I have had with Updox Telehealth is that I am unable to add anyone to the call. For...
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The support for Updox Telehealth is great. We get nothing but good support and help from Updox. If I...
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Updox Telehealth is working fine. Our experience is overwhelmingly positive. We are pretty happy...
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Updox is getting ready to come out with some enhancements to the product's UI and functionality. We...
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Something I really like about Updox Telehealth is the way I can send text messages or emails to...
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Updox’s billing is very clear. Everything is in my hands. I am very satisfied with the solution.
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The one problem we have with meetings is that sometimes another provider wants to join a meeting...
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There is very little training for the product. A notice may pop up on the screen to read, but there...
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One of the reasons we went with Updox was licensing. Most other places required a license, even if...
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Sometimes, the patient's smartphone doesn't get into the visit, and the patient is not able to...
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Updox Telehealth is connected to my electronic health record. Updox Telehealth can pick out patients...
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I wish that more specialties could use the system's consulting portion. If that were the case, we...
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When we ask our patients to verify things for secure SMS, they never get the information right. We...
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The solution is supposed to allow us to select whether a patient speaks Spanish or English, and then...
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Updox has done an amazing job. They tore down a lot of red tape to get us set up on the system. That...
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We have had to use a manual update process since we started with the solution. If the solution could...
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The product has worked for us, and we haven’t had problems. We tried another solution before, but we...
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Updox could make it easier for us to send texts to patients when we can’t get ahold of them. We can...
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We like the product. It works as well as it can. We have a barrier with our patient population...
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When the pandemic hit, Updox reached out and offered us their new telehealth platform. Since we were...
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Whether the product stays in our long-term plans depends on which EHR vendor we go with. Many EHR...
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I frequently get emails from Updox announcing fixes or changes, and I appreciate those emails. I...
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We didn't need a lot of training on the product. Updox offers training and even reaches out to us...
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Updox Telehealth was in our organization by default. We never did an assessment, and we didn't...
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We have been happy with Updox. When the pandemic first started, the system allowed us to stay in...
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We have had to self-learn the Updox system. There has not been much training.
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There are some features I would like Updox to implement. I am sure that if we had a conversation...
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Telehealth is like children lined up to go into a classroom. If there is a delay of 5 or 10 minutes,...
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Updox did lots of webinars to train us. We could ask questions during those sessions. It was helpful...
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I would recommend the solution, but I would also tell others about the frustration of patients not...
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The system is intuitive. It gives us a lot of power and real-time experience. The fact that the...
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There is just one feature that is built into the Updox system that is HIPAA protected. The emails...
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This practice would not exist if it were not for Updox Telehealth. We would have gone under. I can...
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Updox Telehealth works in a pinch. The pandemic happened fairly quickly, and I liked that the...
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In general, I am not very pleased with the vendor's service. Part of the problem is that their...
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The vendor delivered the solution, but they needed to tweak it. The devil was in the details. The...
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I don't remember any training from the vendor. I was just thrown in the deep end. The system was...
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Updox Telehealth allowed me to keep my doors open during a pandemic and to continue to meet with...
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I prefer to see people in person. Telehealth visits have limitations, so I will not be using...
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The vendor requires more than a month's notice to terminate their service, but they gave us less...
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The vendor will usually offer us slides that we can look through for training. They have also used...
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When we talk to the vendor's support team about an issue, they will sometimes say that they haven't...
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We started using Updox Telehealth during the pandemic. We have a large population of elderly...
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Updox Telehealth was a reasonable price for the first six months that we had it, but the vendor...
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Our patients really like the solution. I have done visits when farmers are doing their harvests, and...
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The solution has some glitches. I have noticed that older cell phones, even from Apple and Samsung,...
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Updox Telehealth has kept my facility open. I don't know what we would have done without it during...
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I would dare to guess that our satisfaction with the solution will be the same in a year unless...
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Integration with the EMR is what is missing with Updox Telehealth. Physicians need to have two...
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Updox was first to market a very good telehealth product when the pandemic started in early 2020....
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The product is fine, easy to use, and quick to get started with. It doesn't require a ton of...
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Our physicians do telehealth because they have to. None of our doctors are very tech savvy, and the...
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We have annual wellness visits or care visits, and we get graded by how many we do. A lot of times,...
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Updox could partner with other organizations to improve their service response time.
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We work with Updox through another organization, but Updox still makes cold calls that ask me to...
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Updox doesn’t have a support number to call. We can open a ticket and chat with someone online, but...
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Updox is always trying to change and improve their program, and that is nice. I don’t have any...
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Updox’s initial training was really good. When I felt like we weren’t getting everything that we...
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Having Updox Telehealth has obviously been a lifesaver in the middle of a pandemic. We were trying...
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Updox Telehealth is very user friendly. I really like its waiting room. We also have the option to...
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Updox definitely avoids charging us for every little thing. They base their video chat solution on...
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The vendor is very good about emailing us if there are known errors going on. If we ever have...
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We sometimes have complications with Updox Telehealth's video chat. We also occasionally have...
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We have had a few issues where the platform isn't connecting to our patient list. When we send out...
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The price of the system is based on use. We pay for as much as we use. The cost is very clear cut,...
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I like that Updox is very responsive. When we go to them with an idea, they absorb that idea and...
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The product is so simple and easy to use for our providers and patients. We are very happy with the...
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Updox is small, and that creates some limitations. They started as a document distribution...
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We got the package at a decent rate through Updox. We plan on staying with Updox Telehealth for a while....
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During the pandemic, the product was great because we had a lot of patients who were afraid to come...
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The support people are very slow to respond, and they are slow to fix anything. For example, when we...
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My doctors would like a little bit more integration so that the product can automatically go into...
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Our patients seem like they are having a lot of issues with figuring out how to get the product to...
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We have a few patients who will not be able to manage the solution's technology, but the vendor is...
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There have been occasional cases where the system has dropped me or given me an error. When that has...
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The system has a lot of good uses. In certain situations where I don't necessarily need to have a...
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Updox charges us for everything. Updox Telehealth is an expensive product, but it is worth the...
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The solution's workflow has been wonderful. Updox Telehealth interfaces with things very nicely, and...
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When I finish a visit with a patient, I have to hang up with them. That causes a disconnect, and...
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Updox Telehealth has been fantastic. When we started with it, we hit the ground running. We were...
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It is not clear how Updox is wiggling into the EMR spectrum. We were told that our electronic record...
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If we found out about a solution that was similar in price or even a little more and had more...
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We haven't needed a representative from Updox. We can't really call a representative. We have to do...
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Updox lets us know in advance when there is going to be a small price increase.
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Patients have trouble with Updox Telehealth. On a daily basis, we have to revert to telephone...
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Physicians aren't happy when they can't see a patient's legs, arms, faces, or color. It is really...
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Our physicians do not have any issues with the Updox system. We can send a link in other languages...
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One outcome of the Updox system was being able to continue seeing our patients through COVID-19 and...
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We haven't really had any ongoing training for Updox.
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It is kind of hard to get a support person from Updox on the phone right away. If there is an issue,...
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I am not going to change Updox Telehealth as long as the pricing is reasonable, and the pricing has...
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When I used Updox in the past, they charged me for every little thing. I dropped them because that...
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I would definitely say that if one of my colleagues has a practice like mine, they have to use Updox...
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Updox Telehealth needs to be a bit more user friendly in terms of the integration with my EHR....
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I still don’t have a clear person from the vendor that I work with. I also haven’t really had a...
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It does seem like we get nickel-and-dimed on everything. I guess what we are paying is up front, so...
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When we got Updox Telehealth, there were some bumps in the road, but we got the system to be better...
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We were having problems in the beginning with the connection. There was a 10-minute wait, and if...
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I am not completely impressed with the Updox training. I feel like we have to dig a lot for that,...
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