Updox Telehealth Commentary
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Subject Expert
Trey Dye
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Product
On the text messages in Updox Telehealth, we were only allowed so many characters, and that killed...
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Loyalty
We are going to replace Updox Telehealth so that everything will be under one platform, and...
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Relationship
Updox’s support was not good. I tried to reach out to schedule an appointment to talk about...
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Value
The initial pricing model we received was concomitant, and the cost has since become prohibitive for...
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Relationship
We don't have an account logon with Updox. We have to go through the customer service team to make...
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Product
When Updox Telehealth works, the quality is good, and the system is easy to use. But our issue is...
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Product
It really bothers me that invitations go out to birth names rather than preferred names. We have...
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Product
Our patients struggle with the text messages that we send out from Updox Telehealth. Some of those...
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Relationship
A big problem with Updox Telehealth is with the summary of sessions. The system will say that the...
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Product
The system is pretty stable. I have seen people have more problems getting into another system. At...
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Relationship, Product
Updox Telehealth doesn't have a chat feature that will allow us to type in real time with a client....
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Loyalty, Product
For one user, the system will be great and easy to manage. However, it is a little tricky to bring...
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Operations
I would rate Updox’s training between the middle of the road and the top of the scale, but that is...
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Product
We want to be able to supervise a patient during certain medication uses. I can set Updox Telehealth...
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Relationship
Updox absolutely keeps all their promises. There was an odd spot a few years ago where the video...
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Relationship
The support from Updox is there when there is an issue. We are using Updox Telehealth through our...
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Loyalty
I would absolutely buy Updox Telehealth again. I have been in the healthcare field for many years in...
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Relationship
Updox may have a vision, but I haven't seen anything. That may be demarking from their end because I...
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Product
Updox Telehealth has gotten easier. It does take a bit of work for my staff when they are first...
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Relationship
I wouldn't know what any executive from Updox looks like, but that is probably a compliment in and...
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Relationship
The Updox team does not get back to us in a timely manner; it usually takes about a week for us to...
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Product
We have never tried to integrate anything with Updox Telehealth, but it would be nice if we could do...
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Loyalty, Value
Updox keeps adding charges and increasing fees. If they would stop raising the rates, it would be...
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Product
I have been using Updox Telehealth for many years. The patient flow is good, and I like that.
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Product
Patient reminders with Updox Telehealth have been great, but patients don't listen. They hear that...
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Relationship
Updox Telehealth is a bit of a challenge to set up and get used to. Also, it doesn't have the...
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Relationship, Operations, Value
I don't get a lot of communication about changes with Updox’s software, so I don’t really hear from...
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Product
Faxes with Updox Telehealth seem to come in extremely well, but we have had some hiccups with the...
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Product
Our disappointment with Updox Telehealth is that the faxes aren't instant. If we bring papers over...
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