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Updox Telehealth
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Subject Expert
Schafer Jackson
Research & Sales Director
Commentary Summary
User Commentary
Physician
The vendor will usually offer us slides that we can look through for training. They have also used...
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Physician
When we talk to the vendor's support team about an issue, they will sometimes say that they haven't...
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Physician
We started using Updox Telehealth during the pandemic. We have a large population of elderly...
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Physician
Updox Telehealth was a reasonable price for the first six months that we had it, but the vendor...
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Physician
Our patients really like the solution. I have done visits when farmers are doing their harvests, and...
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Physician
The solution has some glitches. I have noticed that older cell phones, even from Apple and Samsung,...
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Physician
Updox Telehealth has kept my facility open. I don't know what we would have done without it during...
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Physician
I would dare to guess that our satisfaction with the solution will be the same in a year unless...
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Director
Integration with the EMR is what is missing with Updox Telehealth. Physicians need to have two...
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Director
Updox was first to market a very good telehealth product when the pandemic started in early 2020....
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Manager
The product is fine, easy to use, and quick to get started with. It doesn't require a ton of...
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Manager
Our physicians do telehealth because they have to. None of our doctors are very tech savvy, and the...
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Manager
We have annual wellness visits or care visits, and we get graded by how many we do. A lot of times,...
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Manager
Updox could partner with other organizations to improve their service response time.
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Manager
We work with Updox through another organization, but Updox still makes cold calls that ask me to...
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Manager
Updox doesn’t have a support number to call. We can open a ticket and chat with someone online, but...
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Manager
Updox is always trying to change and improve their program, and that is nice. I don’t have any...
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Manager
Updox’s initial training was really good. When I felt like we weren’t getting everything that we...
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Manager
Having Updox Telehealth has obviously been a lifesaver in the middle of a pandemic. We were trying...
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Manager
Updox Telehealth is very user friendly. I really like its waiting room. We also have the option to...
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Manager
Updox definitely avoids charging us for every little thing. They base their video chat solution on...
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Manager
The vendor is very good about emailing us if there are known errors going on. If we ever have...
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Manager
We sometimes have complications with Updox Telehealth's video chat. We also occasionally have...
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Manager
We have had a few issues where the platform isn't connecting to our patient list. When we send out...
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Manager
The price of the system is based on use. We pay for as much as we use. The cost is very clear cut,...
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Manager
I like that Updox is very responsive. When we go to them with an idea, they absorb that idea and...
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Manager
The product is so simple and easy to use for our providers and patients. We are very happy with the...
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Manager
Updox is small, and that creates some limitations. They started as a document distribution...
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Analyst/Coordinator
We got the package at a decent rate through Updox. We plan on staying with Updox Telehealth for a while....
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Analyst/Coordinator
During the pandemic, the product was great because we had a lot of patients who were afraid to come...
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Analyst/Coordinator
The support people are very slow to respond, and they are slow to fix anything. For example, when we...
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Analyst/Coordinator
My doctors would like a little bit more integration so that the product can automatically go into...
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Analyst/Coordinator
Our patients seem like they are having a lot of issues with figuring out how to get the product to...
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Physician
We have a few patients who will not be able to manage the solution's technology, but the vendor is...
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Physician
There have been occasional cases where the system has dropped me or given me an error. When that has...
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Physician
The system has a lot of good uses. In certain situations where I don't necessarily need to have a...
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Physician
Updox charges us for everything. Updox Telehealth is an expensive product, but it is worth the...
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Physician
The solution's workflow has been wonderful. Updox Telehealth interfaces with things very nicely, and...
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Physician
When I finish a visit with a patient, I have to hang up with them. That causes a disconnect, and...
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Physician
Updox Telehealth has been fantastic. When we started with it, we hit the ground running. We were...
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Manager
It is not clear how Updox is wiggling into the EMR spectrum. We were told that our electronic record...
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Manager
If we found out about a solution that was similar in price or even a little more and had more...
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Manager
We haven't needed a representative from Updox. We can't really call a representative. We have to do...
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Manager
Updox lets us know in advance when there is going to be a small price increase.
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Manager
Patients have trouble with Updox Telehealth. On a daily basis, we have to revert to telephone...
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Manager
Physicians aren't happy when they can't see a patient's legs, arms, faces, or color. It is really...
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Nurse
Our physicians do not have any issues with the Updox system. We can send a link in other languages...
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Nurse
One outcome of the Updox system was being able to continue seeing our patients through COVID-19 and...
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Nurse
We haven't really had any ongoing training for Updox.
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Nurse
It is kind of hard to get a support person from Updox on the phone right away. If there is an issue,...
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Physician
I am not going to change Updox Telehealth as long as the pricing is reasonable, and the pricing has...
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Physician
When I used Updox in the past, they charged me for every little thing. I dropped them because that...
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Physician
I would definitely say that if one of my colleagues has a practice like mine, they have to use Updox...
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Physician
Updox Telehealth needs to be a bit more user friendly in terms of the integration with my EHR....
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Manager
I still don’t have a clear person from the vendor that I work with. I also haven’t really had a...
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Manager
It does seem like we get nickel-and-dimed on everything. I guess what we are paying is up front, so...
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Manager
When we got Updox Telehealth, there were some bumps in the road, but we got the system to be better...
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Manager
We were having problems in the beginning with the connection. There was a 10-minute wait, and if...
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Manager
I am not completely impressed with the Updox training. I feel like we have to dig a lot for that,...
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CIO
We went from demo to contract to live with Updox's system in a short period of time due to COVID-19,...
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CIO
From an integration standpoint, integrating Updox Telehealth was pretty simple. The provider either...
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Manager
We have a lot of capabilities with the system. The providers haven't had too many problems with the...
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Manager
Some of our users aren't very tech savvy, and others find the system easier to use. There are...
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Manager
The vendor's support is great. The support people are very helpful. Our contact is always willing to...
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Director
When I got to this organization, I did some research about Updox and was looking at a list of the...
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Director
Updox Telehealth doesn't integrate with anything. Everything Updox does is outside of their EHR. The...
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Director
Our training for Updox Telehealth was literally a 10-minute conversation, and then we were using the...
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CIO
Our public health department needs to stay in touch with people in the community, and the Updox...
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CIO
We are working on the integration between the Updox system and other products. The issue is more on...
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CIO
Updox's support people are probably the best that I have worked with. Their response time, attitude,...
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CIO
I would be very likely to recommend the system. If someone were looking for the flexibility to make...
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Director
We really didn’t utilize the integration Updox Telehealth has with our EMR. The only thing we...
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Director
We often found that patients just ran Updox Telehealth within the browser because it seems...
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Director
Updox charges a flat rate, and we have had no problems there. Their solution is far less expensive...
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Director
The implementation for Updox Telehealth was very simple and easy. We were up and running within a...
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Director
Updox underperformed in the training. They really didn’t provide a lot of meaningful help for...
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Director
Early on, there were issues with Updox’s stability, but I think that was because they were getting...
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Director
For what we expect of Updox, they are meeting our needs. Most of the time, the solution works, but...
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Director
Updox is fairly responsive when we reach out. They really haven’t communicated a whole lot, but...
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Manager
Updox has an à la carte option where we can add in different bolt-ons, like secure SMS, but our...
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Manager
For Updox Telehealth, ease of use is key, especially when it comes to patients and end users. The...
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Manager
Setting up the system and onboarding our physicians were so easy to do. We stood up telehealth very...
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Manager
A lot of the features and requests that we have requested have been implemented. One of the benefits...
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Manager
We are scheduling anybody with COVID-19 symptoms for a telemedicine visit through Updox Telehealth....
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Manager
Updox Telehealth has a feature that creates a summary of the duration of the visit, and that can be...
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Manager
For the moment, I believe that Updox Telehealth is part of our long-term plans unless we get to a...
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Analyst/Coordinator
At one point, we did have some issues with putting tickets in and not feeling like they were getting...
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Analyst/Coordinator
Updox could improve their technical support. If we run into issues, the troubleshooting with the...
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Analyst/Coordinator
There is room for improvement with Updox's training. A lot of times, they don’t have calls to...
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Analyst/Coordinator
The Updox product is nice, and our providers really appreciate being able to see their patients from...
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Analyst/Coordinator
The Updox account executives we work with are wonderful. They have listened to the features that we...
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Analyst/Coordinator
A big win for Updox is that they are supposed to be getting a new hand-off feature where the nurse...
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Analyst/Coordinator
Updox has a web page that they encourage us to go to for information about updates. But I think it...
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Physician
Updox’s telehealth product is as good as any other. It has worked pretty well. I understand we don’t...
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Physician
Updox’s customer service isn't great. But I don't know that anybody else's customer service is...
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Physician
The product isn't always driving outcomes. Sometimes we have had to go to the phone instead of using...
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Physician
I hate the product. The technology issues mean that it is difficult to use more often than not. The...
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Manager
I don’t understand why Updox Telehealth can’t grab information from my system and automatically send...
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Manager
We chose Updox Telehealth because it is integrated with our practice management system. That is how...
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Manager
No one is fully trained on Updox Telehealth, but the timeline of the training process affected the...
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Manager
When it comes to faxing, we all know that offices have to meet certain policy standards every year...
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Manager
The Updox support is horrible. The vendor's expectation is for us to go to their website and watch a...
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Manager
There is a lot that Updox could do to improve. The biggest things with the product are the ease of...
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Manager
I have experience with other programs, so I am not caught up in the shiny parts of Updox Telehealth....
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Director
I don't hear from Updox very much. When finding issues, we reach out to Updox rather than the other...
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Director
Updox Telehealth can have connectivity problems, though that not might be Updox's fault. The...
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Director
At the beginning of our relationship with Updox when we were setting everything up, we were...
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Director
Updox definitely does what they say they are going to do. Their support people work with us pretty...
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Physician
When the vendor has a new upgrade or a new package, we want it at a reasonable price. We want the...
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Physician
Currently, we have to have different pages and change phone numbers for people. We hope that the...
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Physician
Overall, the software is good, and the program is good. If the vendor could just add some things...
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Physician
There is a certain area in the system where we are hoping the functionality will be expanded. We...
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Physician
The vendor offers new things to us, but there is always a new charge. If we want reminders or forms,...
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Physician
The system is very easy to use. Whenever we have added additional functionality, it has been...
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Physician
It would be nice to have just one main contact person from the vendor or a direct person that is...
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Director
Updox Telehealth is super easy to use, and we don't have to download another application to be able...
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Manager
We signed up for this system at the perfect time because we had just decided to start using...
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Manager
The product does exactly what the vendor told me that it would do. It has worked well since we...
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Director
There has been a lot of poor communication during outages, and there has been no follow-up when a...
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Director
There really isn't any training, and there has never been a formal training process. Updox showed us...
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Manager
I have spent hours on the phone with the customer service people, and that isn't an exaggeration....
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Manager
Initially, my account with Updox was set up incorrectly. I have had a lot of problems. The biggest...
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Manager
How I feel about the quality of Updox's product depends on the day. Whether I would recommend the...
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Manager
Updox's product has allowed me to maintain my work. It doesn't require me to participate in an EHR...
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Manager
We have had technology challenges due to device limitations. For example, a patient might have an...
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Manager
I would buy the platform again because it is integrated with one of our applications, and that is a...
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Manager
Updox Telehealth is so well integrated into our EMR that we are using the EMR to schedule patients...
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Manager
Updox Telehealth was very timely for us. We had just started the whole process and signed the...
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Manager
Updox can improve on their support. Not many huge incidents have happened, but if we have any...
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Manager
Updox has a very straightforward contract; it is a monthly charge, so there aren’t any hidden...
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Manager
I would think that in this kind of partnership with Updox, we would have the ability to run out...
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Manager
The cadence of Updox’s training was not really up to the mark. I was dissatisfied with that. The way...
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Manager
Updox is great. The training was very thorough, and Updox is always there. We can always ask for...
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Manager
Updox’s support is excellent. It is rare we have to call in, but when we do, Updox addresses the...
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Physician
The product is pretty functional. It is a bit of a challenging platform to use at times, but it has...
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Physician
Updox's system became the platform we use for telehealth. Updox was able to set us up with...
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Manager
Updox has been great. They have really stayed on top of things and have really helped us throughout...
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Manager
I have upper-level management access in Updox, but I am not sure who the people are.
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Manager
I can understand how Updox’s structuring works with the pricing and their different modules. I...
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Manager
The initial training from Updox was pretty good. The system is super easy to learn and catch on to....
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Manager
Updox Telehealth gets pretty close to meeting all of our needs, but there are a few things we wish...
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Director
Updox went out of their way to make things financially viable during the COVID-19 crisis. They made...
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Director
Updox Telehealth is lacking a little in quality because the system needs more features. We need a...
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Manager
We can import our online Updox chat to our EMR. Unfortunately, the upload is only showing how long...
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Manager
Updox is very hands on and checks on me to make sure I am happy. Updox has been awesome for us...
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Manager
I work with the EMR and other technical things. Updox is the only vendor who does what they say they...
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Manager
For what we are doing, I would rate the product quality pretty high. There are a few things I would...
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CTO
I work closely with Updox's leadership to provide my desired road map and initiatives, and the...
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CTO
I have no buyer’s remorse from making the decision to purchase Updox's solution. If anything, it...
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CTO
Right now, Updox's solution isn't being used nearly as much as it was when COVID-19 hit because the...
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Manager
The reason we didn't sign up for Updox Telehealth sooner was they charged for every little thing....
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