Updox Telehealth
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Schafer Jackson
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User Commentary

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CEO/President

Functionality and Upgrades

Our main problem with the product is that it doesn’t have a mobile version, and it desperately needs...

Nov 2022
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CEO/President

Sales and Contracting

A lot of the functionalities that Updox promised us don’t work. If Updox could make the product work...

Nov 2022
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CEO/President

Service and Support

We would be more satisfied with Updox if they paid more attention to not duplicating other products’...

Nov 2022
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CEO/President

Interfacing and Integration

The product is easy to use, but our patients run into problems with signing on or issues with the...

Nov 2022
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CEO/President

Win/Loss - Why they were selected (by current clients)

We chose Updox Telehealth because it helps send secure texts and allows us to drop things into...

Nov 2022
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Manager

Relationship

We have had a couple of issues where something wasn't working and we had to get on the chat and wait...

Nov 2022
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Manager

Relationship

When I was hired, Updox was really available to go through things. The training representative was...

Nov 2022
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Manager

Functionality and Upgrades

We use Updox Telehealth to communicate with our patients daily, and it is something that we depend...

Nov 2022
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Analyst/Coordinator

Service and Support

In terms of proactivity, Updox is good about sending out messages when something is not working.

Oct 2022
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CIO

Functionality and Upgrades

The one thing we don’t like about Updox Telehealth is that if the doctors accidentally exit out...

Sep 2022
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CIO

Interfacing and Integration

Updox is really good about integration. The system connects to our EMR and to our patients....

Sep 2022
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CIO

Functionality and Upgrades

Updox Telehealth is easy to use, but it could use some improvements. Everybody that is using the...

Sep 2022
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CIO

Service and Support

Updox has made a lot of improvements to the system from the time that we onboarded it until now....

Sep 2022
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Manager

Technology

Updox is always making improvements to the product. Updox Telehealth has worked well with our other...

Aug 2022
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Manager

Technology

There are some struggles with the video chat feature in Updox Telehealth and the feature's ease of...

Aug 2022
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Manager

Functionality and Upgrades

I would like to see additional functionality utilized through the remote desktop. We can log in, but...

Aug 2022
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Manager

Interfacing and Integration

I like that we can access the portal from within our EMR and from a web application. We can have the...

Aug 2022
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Manager

Functionality and Upgrades

I need to investigate a little bit more into why the vendor has put some of the doctors’ names on...

Aug 2022
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Manager

Relationship

I am happy with the way Updox had somebody reach out to me to try to tailor some training and things...

Aug 2022
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Manager

Functionality and Upgrades

Updox Telehealth seems to be relatively user friendly for patients, and that is important because a...

Jul 2022
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Manager

Service and Support

I am very upset that Updox has promised for a year or longer to work on an enhancement that would...

Jul 2022
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Physician

Service and Support

Updox has a really good support team with a strong knowledge base.

Jun 2022
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Director

Interfacing and Integration

We had integration between Updox Telehealth and our EHR, but the integration didn't really help us...

Jun 2022
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Director

Functionality and Upgrades

Updox Telehealth was great for the situation we were in. It had great pricing, and it was a great...

Jun 2022
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Director

Other Observations & Comments

We are still using Updox Telehealth, but at this point, it is something we are trying to phase out....

Jun 2022
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Director

Implementation and Training

The training wasn't spectacular, but it was sufficient.

Jun 2022
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Manager

Functionality and Upgrades

There are a few bugs here and there. Usually when we encounter a bug or the system is not working,...

Jun 2022
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Manager

Interfacing and Integration

Updox Telehealth is integrated into our EMR. So when we get faxes, we are able to tell Updox to put...

Jun 2022
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Manager

Relationship

Updox does really well in terms of their executive involvement. We are able to email the support...

Jun 2022
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Manager

Functionality and Upgrades

If a peer asked me about Updox, I would tell them the Updox software is definitely worth buying. It...

Jun 2022
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Manager

Other Observations & Comments

The only thing that is slightly frustrating with Updox is that we can do secure texts and emails,...

Jun 2022
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Manager

Interfacing and Integration

Updox Telehealth is not integrated with our EMR. We can't integrate Updox Telehealth so that our...

Jun 2022
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CEO/President

Win/Loss - Why they were selected (by current clients)

I am using Updox Telehealth for telehealth because it came with my EHR system. I decided to give...

Jun 2022
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CEO/President

Functionality and Upgrades

The only problem I have had with Updox Telehealth is that I am unable to add anyone to the call. For...

Jun 2022
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CEO/President

Service and Support

The support for Updox Telehealth is great. We get nothing but good support and help from Updox. If I...

Jun 2022
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Manager

Functionality and Upgrades

Updox Telehealth is working fine. Our experience is overwhelmingly positive. We are pretty happy...

Jun 2022
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Manager

Future Outlook

Updox is getting ready to come out with some enhancements to the product's UI and functionality. We...

Jun 2022
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Manager

Functionality and Upgrades

Something I really like about Updox Telehealth is the way I can send text messages or emails to...

May 2022
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Manager

Sales and Contracting

Updox’s billing is very clear. Everything is in my hands. I am very satisfied with the solution.

May 2022
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Manager

Functionality and Upgrades

The one problem we have with meetings is that sometimes another provider wants to join a meeting...

May 2022
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Manager

Implementation and Training

There is very little training for the product. A notice may pop up on the screen to read, but there...

May 2022
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Manager

Win/Loss - Why they were selected (by current clients)

One of the reasons we went with Updox was licensing. Most other places required a license, even if...

May 2022
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CEO/President

Functionality and Upgrades

Sometimes, the patient's smartphone doesn't get into the visit, and the patient is not able to...

May 2022
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CEO/President

Interfacing and Integration

Updox Telehealth is connected to my electronic health record. Updox Telehealth can pick out patients...

May 2022
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Director

Functionality and Upgrades

I wish that more specialties could use the system's consulting portion. If that were the case, we...

May 2022
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Director

Functionality and Upgrades

When we ask our patients to verify things for secure SMS, they never get the information right. We...

May 2022
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Director

Interfacing and Integration

The solution is supposed to allow us to select whether a patient speaks Spanish or English, and then...

May 2022
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Director

Relationship

Updox has done an amazing job. They tore down a lot of red tape to get us set up on the system. That...

May 2022
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Director

Other Observations & Comments

We have had to use a manual update process since we started with the solution. If the solution could...

May 2022
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Manager

Functionality and Upgrades

The product has worked for us, and we haven’t had problems. We tried another solution before, but we...

May 2022
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Manager

Functionality and Upgrades

Updox could make it easier for us to send texts to patients when we can’t get ahold of them. We can...

May 2022
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Manager

Functionality and Upgrades

We like the product. It works as well as it can. We have a barrier with our patient population...

Apr 2022
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Manager

Win/Loss - Why they were selected (by current clients)

When the pandemic hit, Updox reached out and offered us their new telehealth platform. Since we were...

Apr 2022
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Manager

Other Observations & Comments

Whether the product stays in our long-term plans depends on which EHR vendor we go with. Many EHR...

Apr 2022
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Manager

Service and Support

I frequently get emails from Updox announcing fixes or changes, and I appreciate those emails. I...

Apr 2022
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Manager

Functionality and Upgrades

We didn't need a lot of training on the product. Updox offers training and even reaches out to us...

Apr 2022
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CTO

Functionality and Upgrades

Updox Telehealth was in our organization by default. We never did an assessment, and we didn't...

Mar 2022
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Manager

Functionality and Upgrades

We have been happy with Updox. When the pandemic first started, the system allowed us to stay in...

Jan 2022
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Manager

Implementation and Training

We have had to self-learn the Updox system. There has not been much training.

Jan 2022
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