Updox Telehealth Commentary
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Schafer Jackson
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User Commentary

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VP/Other Executive

Operations

I would rate Updox’s training between the middle of the road and the top of the scale, but that is...

Oct 2024
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VP/Other Executive

Product

We want to be able to supervise a patient during certain medication uses. I can set Updox Telehealth...

Oct 2024
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VP/Other Executive

Relationship

Updox absolutely keeps all their promises. There was an odd spot a few years ago where the video...

Oct 2024
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VP/Other Executive

Relationship

The support from Updox is there when there is an issue. We are using Updox Telehealth through our...

Oct 2024
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VP/Other Executive

Loyalty

I would absolutely buy Updox Telehealth again. I have been in the healthcare field for many years in...

Oct 2024
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VP/Other Executive

Relationship

Updox may have a vision, but I haven't seen anything. That may be demarking from their end because I...

Oct 2024
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VP/Other Executive

Product

Updox Telehealth has gotten easier. It does take a bit of work for my staff when they are first...

Oct 2024
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VP/Other Executive

Relationship

I wouldn't know what any executive from Updox looks like, but that is probably a compliment in and...

Oct 2024
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Physician

Relationship

The Updox team does not get back to us in a timely manner; it usually takes about a week for us to...

Jul 2024
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Physician

Product

We have never tried to integrate anything with Updox Telehealth, but it would be nice if we could do...

Jul 2024
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Physician

Loyalty, Value

Updox keeps adding charges and increasing fees. If they would stop raising the rates, it would be...

Jul 2024
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Physician

Product

I have been using Updox Telehealth for many years. The patient flow is good, and I like that.

Jul 2024
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CEO/President

Product

Patient reminders with Updox Telehealth have been great, but patients don't listen. They hear that...

Jul 2024
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CEO/President

Relationship

Updox Telehealth is a bit of a challenge to set up and get used to. Also, it doesn't have the...

Jul 2024
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CEO/President

Relationship, Operations, Value

I don't get a lot of communication about changes with Updox’s software, so I don’t really hear from...

Jul 2024
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CEO/President

Product

Faxes with Updox Telehealth seem to come in extremely well, but we have had some hiccups with the...

Jul 2024
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CEO/President

Product

Our disappointment with Updox Telehealth is that the faxes aren't instant. If we bring papers over...

Jul 2024
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Manager

Relationship, Product

Updox has been very proactive with the way they develop their telehealth system. It is very simple,...

Jul 2024
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Manager

Relationship

If we have a problem with Updox, they have a nice little chat device where a customer service person...

Jul 2024
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Manager

Product

Updox Telehealth is quite easy to use. We still struggle at times with patients, but a lot of that...

Jul 2024
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CEO/President

Product

A phone app might be helpful for Updox to develop. Also, our staff will upload something like a...

Jul 2024
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CEO/President

Product

I like the text feature of Updox Telehealth. I like the product because it is easy to log in to. Our...

Jul 2024
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Manager

Relationship, Product

Updox is very good. I haven't had any problems with them. Everyone from Updox has been able to help...

Jun 2024
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Manager

Product

Updox Telehealth is really good compared to our previous system. Our previous system dropped a lot...

Jun 2024
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Manager

Product

We have had some problems with patients locating the microphone on Updox Telehealth. That microphone...

Jun 2024
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Physician

Operations, Product

There are times when my patient or I cannot hear each other but are generally able to complete the...

Jun 2024
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Manager

Operations

We haven’t had an issue at all with Updox yet. Updox is always offering to do training, and we have...

Apr 2024
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Manager

Product

Updox has been able to give us things that we have asked for relatively quickly. The system hasn't...

Apr 2024
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Manager

Relationship

Updox does a great job with customer support. We have an account representative at Updox that I can...

Apr 2024
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Analyst/Coordinator

Relationship, Product

Sometimes, it is a little hard to troubleshoot the issues we have with Updox Telehealth because we...

Feb 2024
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Analyst/Coordinator

Relationship, Operations

When Updox comes out with new features, they send us an email about the new features, but they could...

Feb 2024
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Analyst/Coordinator

Relationship, Operations

Updox is really good at implementing the things we ask them to, and they do that pretty quickly....

Feb 2024
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Analyst/Coordinator

Product

Updox Telehealth is a very simple system. All of its buttons are self-explanatory, and it isn't...

Feb 2024
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VP/Other Executive

Product

Updox’s charges are all in one. Updox never gets on the phone, but then again, we don’t really need...

Feb 2024
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Manager

Relationship, Product

I never hear about complaints or issues with Updox Telehealth. It is working well for us. It is kind...

Feb 2024
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Manager

Product, Value

The product works very well and keeps patients from having to come into the office. It is a great...

Feb 2024
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Manager

Operations

Our training with Updox Telehealth was great. The system is seamless, intuitive, and easy to use.

Feb 2024
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Manager

Relationship

I use Updox’s chat feature if I have questions or issues, and the vendor is very responsive. I can...

Feb 2024
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Manager

Value

I would tell a friend looking at Updox Telehealth about the cost because it is expensive. There are...

Feb 2024
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Manager

Operations, Product

Updox Telehealth was really easy to set up. For meetings, we just click a button and send a link to...

Dec 2023
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Manager

Relationship

Updox’s support team is friendly. They assisted us with the setup when we had a bit of a challenge...

Dec 2023
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Manager

Product

We would recommend Updox Telehealth because of the ease of the setup process and the ease of use for...

Dec 2023
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