Updox Telehealth
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Schafer Jackson
Research & Sales Director
KLAS Research & Sales Director - Schafer Jackson
 
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User Commentary

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Manager

We have been happy with Updox. When the pandemic first started, the system allowed us to stay in...

Jan 2022
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Manager

We have had to self-learn the Updox system. There has not been much training.

Jan 2022
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Physician

There are some features I would like Updox to implement. I am sure that if we had a conversation...

Nov 2021
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Physician

Telehealth is like children lined up to go into a classroom. If there is a delay of 5 or 10 minutes,...

Nov 2021
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Physician

Updox did lots of webinars to train us. We could ask questions during those sessions. It was helpful...

Nov 2021
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Physician

I would recommend the solution, but I would also tell others about the frustration of patients not...

Nov 2021
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Physician

The system is intuitive. It gives us a lot of power and real-time experience. The fact that the...

Nov 2021
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Physician

There is just one feature that is built into the Updox system that is HIPAA protected. The emails...

Nov 2021
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Physician

This practice would not exist if it were not for Updox Telehealth. We would have gone under. I can...

Nov 2021
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Physician

Updox Telehealth works in a pinch. The pandemic happened fairly quickly, and I liked that the...

Oct 2021
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Physician

In general, I am not very pleased with the vendor's service. Part of the problem is that their...

Oct 2021
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Physician

The vendor delivered the solution, but they needed to tweak it. The devil was in the details. The...

Oct 2021
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Physician

I don't remember any training from the vendor. I was just thrown in the deep end. The system was...

Oct 2021
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Physician

Updox Telehealth allowed me to keep my doors open during a pandemic and to continue to meet with...

Oct 2021
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Physician

I prefer to see people in person. Telehealth visits have limitations, so I will not be using...

Oct 2021
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Physician

The vendor requires more than a month's notice to terminate their service, but they gave us less...

Oct 2021
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Physician

The vendor will usually offer us slides that we can look through for training. They have also used...

Oct 2021
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Physician

When we talk to the vendor's support team about an issue, they will sometimes say that they haven't...

Oct 2021
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Physician

We started using Updox Telehealth during the pandemic. We have a large population of elderly...

Oct 2021
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Physician

Updox Telehealth was a reasonable price for the first six months that we had it, but the vendor...

Oct 2021
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Physician

Our patients really like the solution. I have done visits when farmers are doing their harvests, and...

Oct 2021
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Physician

The solution has some glitches. I have noticed that older cell phones, even from Apple and Samsung,...

Oct 2021
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Physician

Updox Telehealth has kept my facility open. I don't know what we would have done without it during...

Oct 2021
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Physician

I would dare to guess that our satisfaction with the solution will be the same in a year unless...

Oct 2021
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Director

Integration with the EMR is what is missing with Updox Telehealth. Physicians need to have two...

Sep 2021
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Director

Updox was first to market a very good telehealth product when the pandemic started in early 2020....

Sep 2021
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Manager

The product is fine, easy to use, and quick to get started with. It doesn't require a ton of...

Sep 2021
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Manager

Our physicians do telehealth because they have to. None of our doctors are very tech savvy, and the...

Sep 2021
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Manager

We have annual wellness visits or care visits, and we get graded by how many we do. A lot of times,...

Sep 2021
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Manager

Updox could partner with other organizations to improve their service response time.

Sep 2021
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Manager

We work with Updox through another organization, but Updox still makes cold calls that ask me to...

Sep 2021
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Manager

Updox doesn’t have a support number to call. We can open a ticket and chat with someone online, but...

Sep 2021
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Manager

Updox is always trying to change and improve their program, and that is nice. I don’t have any...

Sep 2021
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Manager

Updox’s initial training was really good. When I felt like we weren’t getting everything that we...

Sep 2021
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Manager

Having Updox Telehealth has obviously been a lifesaver in the middle of a pandemic. We were trying...

Sep 2021
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Manager

Updox Telehealth is very user friendly. I really like its waiting room. We also have the option to...

Sep 2021
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Manager

Updox definitely avoids charging us for every little thing. They base their video chat solution on...

Sep 2021
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Manager

The vendor is very good about emailing us if there are known errors going on. If we ever have...

Sep 2021
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Manager

We sometimes have complications with Updox Telehealth's video chat. We also occasionally have...

Sep 2021
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Manager

We have had a few issues where the platform isn't connecting to our patient list. When we send out...

Sep 2021
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Manager

The price of the system is based on use. We pay for as much as we use. The cost is very clear cut,...

Sep 2021
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Manager

I like that Updox is very responsive. When we go to them with an idea, they absorb that idea and...

Sep 2021
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Manager

The product is so simple and easy to use for our providers and patients. We are very happy with the...

Sep 2021
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Manager

Updox is small, and that creates some limitations. They started as a document distribution...

Sep 2021
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Analyst/Coordinator

We got the package at a decent rate through Updox. We plan on staying with Updox Telehealth for a while....

Sep 2021
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Analyst/Coordinator

During the pandemic, the product was great because we had a lot of patients who were afraid to come...

Sep 2021
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Analyst/Coordinator

The support people are very slow to respond, and they are slow to fix anything. For example, when we...

Sep 2021
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Analyst/Coordinator

My doctors would like a little bit more integration so that the product can automatically go into...

Sep 2021
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Analyst/Coordinator

Our patients seem like they are having a lot of issues with figuring out how to get the product to...

Sep 2021
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Physician

We have a few patients who will not be able to manage the solution's technology, but the vendor is...

Jul 2021
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Physician

There have been occasional cases where the system has dropped me or given me an error. When that has...

Jul 2021
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Physician

The system has a lot of good uses. In certain situations where I don't necessarily need to have a...

Jul 2021
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Physician

Updox charges us for everything. Updox Telehealth is an expensive product, but it is worth the...

Jul 2021
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Physician

The solution's workflow has been wonderful. Updox Telehealth interfaces with things very nicely, and...

Jul 2021
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Physician

When I finish a visit with a patient, I have to hang up with them. That causes a disconnect, and...

Jul 2021
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Physician

Updox Telehealth has been fantastic. When we started with it, we hit the ground running. We were...

Jul 2021
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Manager

It is not clear how Updox is wiggling into the EMR spectrum. We were told that our electronic record...

Jul 2021
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Manager

If we found out about a solution that was similar in price or even a little more and had more...

Jul 2021
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Manager

We haven't needed a representative from Updox. We can't really call a representative. We have to do...

Jul 2021
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Manager

Updox lets us know in advance when there is going to be a small price increase.

Jul 2021
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Manager

Patients have trouble with Updox Telehealth. On a daily basis, we have to revert to telephone...

Jul 2021
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Manager

Physicians aren't happy when they can't see a patient's legs, arms, faces, or color. It is really...

Jul 2021
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Nurse

Our physicians do not have any issues with the Updox system. We can send a link in other languages...

Jul 2021
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Nurse

One outcome of the Updox system was being able to continue seeing our patients through COVID-19 and...

Jul 2021
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Nurse

We haven't really had any ongoing training for Updox.

Jul 2021
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Nurse

It is kind of hard to get a support person from Updox on the phone right away. If there is an issue,...

Jul 2021
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Physician

I am not going to change Updox Telehealth as long as the pricing is reasonable, and the pricing has...

Jul 2021
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Physician

When I used Updox in the past, they charged me for every little thing. I dropped them because that...

Jul 2021
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Physician

I would definitely say that if one of my colleagues has a practice like mine, they have to use Updox...

Jul 2021
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Physician

Updox Telehealth needs to be a bit more user friendly in terms of the integration with my EHR....

Jul 2021
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Manager

I still don’t have a clear person from the vendor that I work with. I also haven’t really had a...

Jul 2021
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Manager

It does seem like we get nickel-and-dimed on everything. I guess what we are paying is up front, so...

Jul 2021
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Manager

When we got Updox Telehealth, there were some bumps in the road, but we got the system to be better...

Jul 2021
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Manager

We were having problems in the beginning with the connection. There was a 10-minute wait, and if...

Jul 2021
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Manager

I am not completely impressed with the Updox training. I feel like we have to dig a lot for that,...

Jul 2021
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CIO

We went from demo to contract to live with Updox's system in a short period of time due to COVID-19,...

May 2021
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CIO

From an integration standpoint, integrating Updox Telehealth was pretty simple. The provider either...

May 2021
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Manager

We have a lot of capabilities with the system. The providers haven't had too many problems with the...

Apr 2021
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Manager

Some of our users aren't very tech savvy, and others find the system easier to use. There are...

Apr 2021
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Manager

The vendor's support is great. The support people are very helpful. Our contact is always willing to...

Apr 2021
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Director

When I got to this organization, I did some research about Updox and was looking at a list of the...

Mar 2021
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Director

Updox Telehealth doesn't integrate with anything. Everything Updox does is outside of their EHR. The...

Mar 2021
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Director

Our training for Updox Telehealth was literally a 10-minute conversation, and then we were using the...

Mar 2021
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CIO

Our public health department needs to stay in touch with people in the community, and the Updox...

Mar 2021
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CIO

We are working on the integration between the Updox system and other products. The issue is more on...

Mar 2021
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CIO

Updox's support people are probably the best that I have worked with. Their response time, attitude,...

Mar 2021
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CIO

I would be very likely to recommend the system. If someone were looking for the flexibility to make...

Mar 2021
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Director

We really didn’t utilize the integration Updox Telehealth has with our EMR. The only thing we...

Mar 2021
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Director

We often found that patients just ran Updox Telehealth within the browser because it seems...

Mar 2021
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Director

Updox charges a flat rate, and we have had no problems there. Their solution is far less expensive...

Mar 2021
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Director

The implementation for Updox Telehealth was very simple and easy. We were up and running within a...

Mar 2021
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Director

Updox underperformed in the training. They really didn’t provide a lot of meaningful help for...

Mar 2021
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Director

Early on, there were issues with Updox’s stability, but I think that was because they were getting...

Mar 2021
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Director

For what we expect of Updox, they are meeting our needs. Most of the time, the solution works, but...

Mar 2021
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Director

Updox is fairly responsive when we reach out. They really haven’t communicated a whole lot, but...

Mar 2021
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Manager

Updox has an à la carte option where we can add in different bolt-ons, like secure SMS, but our...

Mar 2021
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Manager

For Updox Telehealth, ease of use is key, especially when it comes to patients and end users. The...

Mar 2021
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Manager

Setting up the system and onboarding our physicians were so easy to do. We stood up telehealth very...

Mar 2021
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Manager

A lot of the features and requests that we have requested have been implemented. One of the benefits...

Mar 2021
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Manager

We are scheduling anybody with COVID-19 symptoms for a telemedicine visit through Updox Telehealth....

Mar 2021
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Manager

Updox Telehealth has a feature that creates a summary of the duration of the visit, and that can be...

Mar 2021
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Manager

For the moment, I believe that Updox Telehealth is part of our long-term plans unless we get to a...

Mar 2021
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Analyst/Coordinator

At one point, we did have some issues with putting tickets in and not feeling like they were getting...

Mar 2021
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Analyst/Coordinator

Updox could improve their technical support. If we run into issues, the troubleshooting with the...

Mar 2021
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Analyst/Coordinator

There is room for improvement with Updox's training. A lot of times, they don’t have calls to...

Mar 2021
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Analyst/Coordinator

The Updox product is nice, and our providers really appreciate being able to see their patients from...

Mar 2021
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Analyst/Coordinator

The Updox account executives we work with are wonderful. They have listened to the features that we...

Mar 2021
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Analyst/Coordinator

A big win for Updox is that they are supposed to be getting a new hand-off feature where the nurse...

Mar 2021
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Analyst/Coordinator

Updox has a web page that they encourage us to go to for information about updates. But I think it...

Mar 2021
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Physician

Updox’s telehealth product is as good as any other. It has worked pretty well. I understand we don’t...

Feb 2021
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Physician

Updox’s customer service isn't great. But I don't know that anybody else's customer service is...

Feb 2021
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Physician

The product isn't always driving outcomes. Sometimes we have had to go to the phone instead of using...

Feb 2021
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Physician

I hate the product. The technology issues mean that it is difficult to use more often than not. The...

Feb 2021
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Manager

I don’t understand why Updox Telehealth can’t grab information from my system and automatically send...

Feb 2021
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Manager

We chose Updox Telehealth because it is integrated with our practice management system. That is how...

Feb 2021
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Manager

No one is fully trained on Updox Telehealth, but the timeline of the training process affected the...

Feb 2021
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Manager

When it comes to faxing, we all know that offices have to meet certain policy standards every year...

Feb 2021
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Manager

The Updox support is horrible. The vendor's expectation is for us to go to their website and watch a...

Feb 2021
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Manager

There is a lot that Updox could do to improve. The biggest things with the product are the ease of...

Feb 2021
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Manager

I have experience with other programs, so I am not caught up in the shiny parts of Updox Telehealth....

Feb 2021
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Director

I don't hear from Updox very much. When finding issues, we reach out to Updox rather than the other...

Feb 2021
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Director

Updox Telehealth can have connectivity problems, though that not might be Updox's fault. The...

Feb 2021
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Director

At the beginning of our relationship with Updox when we were setting everything up, we were...

Feb 2021
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Director

Updox definitely does what they say they are going to do. Their support people work with us pretty...

Feb 2021
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Physician

When the vendor has a new upgrade or a new package, we want it at a reasonable price. We want the...

Feb 2021
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Physician

Currently, we have to have different pages and change phone numbers for people. We hope that the...

Feb 2021
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Physician

Overall, the software is good, and the program is good. If the vendor could just add some things...

Feb 2021
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Physician

There is a certain area in the system where we are hoping the functionality will be expanded. We...

Feb 2021
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Physician

The vendor offers new things to us, but there is always a new charge. If we want reminders or forms,...

Feb 2021
||
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Physician

The system is very easy to use. Whenever we have added additional functionality, it has been...

Feb 2021
||
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Physician

It would be nice to have just one main contact person from the vendor or a direct person that is...

Feb 2021
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Director

Updox Telehealth is super easy to use, and we don't have to download another application to be able...

Feb 2021
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Manager

We signed up for this system at the perfect time because we had just decided to start using...

Feb 2021
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Manager

The product does exactly what the vendor told me that it would do. It has worked well since we...

Feb 2021
||
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Director

There has been a lot of poor communication during outages, and there has been no follow-up when a...

Jan 2021
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Director

There really isn't any training, and there has never been a formal training process. Updox showed us...

Jan 2021
||
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