Updox Telehealth
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Schafer Jackson
Research & Sales Director
KLAS Research & Sales Director - Schafer Jackson
 
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User Commentary

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Director

We had integration between Updox Telehealth and our EHR, but the integration didn't really help us...

Jun 2022
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Director

Updox Telehealth was great for the situation we were in. It had great pricing, and it was a great...

Jun 2022
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Director

We are still using Updox Telehealth, but at this point, it is something we are trying to phase out....

Jun 2022
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Director

The training wasn't spectacular, but it was sufficient.

Jun 2022
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Manager

There are a few bugs here and there. Usually when we encounter a bug or the system is not working,...

Jun 2022
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Manager

Updox Telehealth is integrated into our EMR. So when we get faxes, we are able to tell Updox to put...

Jun 2022
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Manager

Updox does really well in terms of their executive involvement. We are able to email the support...

Jun 2022
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Manager

If a peer asked me about Updox, I would tell them the Updox software is definitely worth buying. It...

Jun 2022
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Manager

The only thing that is slightly frustrating with Updox is that we can do secure texts and emails,...

Jun 2022
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Manager

Updox Telehealth is not integrated with our EMR. We can't integrate Updox Telehealth so that our...

Jun 2022
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CEO/President

I am using Updox Telehealth for telehealth because it came with my EHR system. I decided to give...

Jun 2022
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CEO/President

The only problem I have had with Updox Telehealth is that I am unable to add anyone to the call. For...

Jun 2022
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CEO/President

The support for Updox Telehealth is great. We get nothing but good support and help from Updox. If I...

Jun 2022
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Manager

Updox Telehealth is working fine. Our experience is overwhelmingly positive. We are pretty happy...

Jun 2022
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Manager

Updox is getting ready to come out with some enhancements to the product's UI and functionality. We...

Jun 2022
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Manager

Something I really like about Updox Telehealth is the way I can send text messages or emails to...

May 2022
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Manager

Updox’s billing is very clear. Everything is in my hands. I am very satisfied with the solution.

May 2022
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Manager

The one problem we have with meetings is that sometimes another provider wants to join a meeting...

May 2022
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Manager

There is very little training for the product. A notice may pop up on the screen to read, but there...

May 2022
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Manager

One of the reasons we went with Updox was licensing. Most other places required a license, even if...

May 2022
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CEO/President

Sometimes, the patient's smartphone doesn't get into the visit, and the patient is not able to...

May 2022
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CEO/President

Updox Telehealth is connected to my electronic health record. Updox Telehealth can pick out patients...

May 2022
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Director

I wish that more specialties could use the system's consulting portion. If that were the case, we...

May 2022
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Director

When we ask our patients to verify things for secure SMS, they never get the information right. We...

May 2022
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Director

The solution is supposed to allow us to select whether a patient speaks Spanish or English, and then...

May 2022
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Director

Updox has done an amazing job. They tore down a lot of red tape to get us set up on the system. That...

May 2022
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Director

We have had to use a manual update process since we started with the solution. If the solution could...

May 2022
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Manager

The product has worked for us, and we haven’t had problems. We tried another solution before, but we...

May 2022
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Manager

Updox could make it easier for us to send texts to patients when we can’t get ahold of them. We can...

May 2022
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Manager

We like the product. It works as well as it can. We have a barrier with our patient population...

Apr 2022
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Manager

When the pandemic hit, Updox reached out and offered us their new telehealth platform. Since we were...

Apr 2022
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Manager

Whether the product stays in our long-term plans depends on which EHR vendor we go with. Many EHR...

Apr 2022
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Manager

I frequently get emails from Updox announcing fixes or changes, and I appreciate those emails. I...

Apr 2022
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Manager

We didn't need a lot of training on the product. Updox offers training and even reaches out to us...

Apr 2022
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CTO

Updox Telehealth was in our organization by default. We never did an assessment, and we didn't...

Mar 2022
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Manager

We have been happy with Updox. When the pandemic first started, the system allowed us to stay in...

Jan 2022
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Manager

We have had to self-learn the Updox system. There has not been much training.

Jan 2022
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Physician

There are some features I would like Updox to implement. I am sure that if we had a conversation...

Nov 2021
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Physician

Telehealth is like children lined up to go into a classroom. If there is a delay of 5 or 10 minutes,...

Nov 2021
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Physician

Updox did lots of webinars to train us. We could ask questions during those sessions. It was helpful...

Nov 2021
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Physician

I would recommend the solution, but I would also tell others about the frustration of patients not...

Nov 2021
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Physician

The system is intuitive. It gives us a lot of power and real-time experience. The fact that the...

Nov 2021
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Physician

There is just one feature that is built into the Updox system that is HIPAA protected. The emails...

Nov 2021
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Physician

This practice would not exist if it were not for Updox Telehealth. We would have gone under. I can...

Nov 2021
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Physician

Updox Telehealth works in a pinch. The pandemic happened fairly quickly, and I liked that the...

Oct 2021
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Physician

In general, I am not very pleased with the vendor's service. Part of the problem is that their...

Oct 2021
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Physician

The vendor delivered the solution, but they needed to tweak it. The devil was in the details. The...

Oct 2021
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Physician

I don't remember any training from the vendor. I was just thrown in the deep end. The system was...

Oct 2021
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Physician

Updox Telehealth allowed me to keep my doors open during a pandemic and to continue to meet with...

Oct 2021
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Physician

I prefer to see people in person. Telehealth visits have limitations, so I will not be using...

Oct 2021
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Physician

The vendor requires more than a month's notice to terminate their service, but they gave us less...

Oct 2021
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Physician

The vendor will usually offer us slides that we can look through for training. They have also used...

Oct 2021
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Physician

When we talk to the vendor's support team about an issue, they will sometimes say that they haven't...

Oct 2021
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Physician

We started using Updox Telehealth during the pandemic. We have a large population of elderly...

Oct 2021
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Physician

Updox Telehealth was a reasonable price for the first six months that we had it, but the vendor...

Oct 2021
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Physician

Our patients really like the solution. I have done visits when farmers are doing their harvests, and...

Oct 2021
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Physician

The solution has some glitches. I have noticed that older cell phones, even from Apple and Samsung,...

Oct 2021
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Physician

Updox Telehealth has kept my facility open. I don't know what we would have done without it during...

Oct 2021
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Physician

I would dare to guess that our satisfaction with the solution will be the same in a year unless...

Oct 2021
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Director

Integration with the EMR is what is missing with Updox Telehealth. Physicians need to have two...

Sep 2021
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Director

Updox was first to market a very good telehealth product when the pandemic started in early 2020....

Sep 2021
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Manager

The product is fine, easy to use, and quick to get started with. It doesn't require a ton of...

Sep 2021
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Manager

Our physicians do telehealth because they have to. None of our doctors are very tech savvy, and the...

Sep 2021
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Manager

We have annual wellness visits or care visits, and we get graded by how many we do. A lot of times,...

Sep 2021
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Manager

Updox could partner with other organizations to improve their service response time.

Sep 2021
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Manager

We work with Updox through another organization, but Updox still makes cold calls that ask me to...

Sep 2021
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Manager

Updox doesn’t have a support number to call. We can open a ticket and chat with someone online, but...

Sep 2021
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Manager

Updox is always trying to change and improve their program, and that is nice. I don’t have any...

Sep 2021
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Manager

Updox’s initial training was really good. When I felt like we weren’t getting everything that we...

Sep 2021
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Manager

Having Updox Telehealth has obviously been a lifesaver in the middle of a pandemic. We were trying...

Sep 2021
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Manager

Updox Telehealth is very user friendly. I really like its waiting room. We also have the option to...

Sep 2021
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Manager

Updox definitely avoids charging us for every little thing. They base their video chat solution on...

Sep 2021
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Manager

The vendor is very good about emailing us if there are known errors going on. If we ever have...

Sep 2021
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Manager

We sometimes have complications with Updox Telehealth's video chat. We also occasionally have...

Sep 2021
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Manager

We have had a few issues where the platform isn't connecting to our patient list. When we send out...

Sep 2021
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Manager

The price of the system is based on use. We pay for as much as we use. The cost is very clear cut,...

Sep 2021
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Manager

I like that Updox is very responsive. When we go to them with an idea, they absorb that idea and...

Sep 2021
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Manager

The product is so simple and easy to use for our providers and patients. We are very happy with the...

Sep 2021
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Manager

Updox is small, and that creates some limitations. They started as a document distribution...

Sep 2021
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Analyst/Coordinator

We got the package at a decent rate through Updox. We plan on staying with Updox Telehealth for a while....

Sep 2021
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Analyst/Coordinator

During the pandemic, the product was great because we had a lot of patients who were afraid to come...

Sep 2021
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Analyst/Coordinator

The support people are very slow to respond, and they are slow to fix anything. For example, when we...

Sep 2021
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Analyst/Coordinator

My doctors would like a little bit more integration so that the product can automatically go into...

Sep 2021
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Analyst/Coordinator

Our patients seem like they are having a lot of issues with figuring out how to get the product to...

Sep 2021
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Physician

We have a few patients who will not be able to manage the solution's technology, but the vendor is...

Jul 2021
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Physician

There have been occasional cases where the system has dropped me or given me an error. When that has...

Jul 2021
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Physician

The system has a lot of good uses. In certain situations where I don't necessarily need to have a...

Jul 2021
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Physician

Updox charges us for everything. Updox Telehealth is an expensive product, but it is worth the...

Jul 2021
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Physician

The solution's workflow has been wonderful. Updox Telehealth interfaces with things very nicely, and...

Jul 2021
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Physician

When I finish a visit with a patient, I have to hang up with them. That causes a disconnect, and...

Jul 2021
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Physician

Updox Telehealth has been fantastic. When we started with it, we hit the ground running. We were...

Jul 2021
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Manager

It is not clear how Updox is wiggling into the EMR spectrum. We were told that our electronic record...

Jul 2021
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Manager

If we found out about a solution that was similar in price or even a little more and had more...

Jul 2021
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Manager

We haven't needed a representative from Updox. We can't really call a representative. We have to do...

Jul 2021
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Manager

Updox lets us know in advance when there is going to be a small price increase.

Jul 2021
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Manager

Patients have trouble with Updox Telehealth. On a daily basis, we have to revert to telephone...

Jul 2021
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Manager

Physicians aren't happy when they can't see a patient's legs, arms, faces, or color. It is really...

Jul 2021
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Nurse

Our physicians do not have any issues with the Updox system. We can send a link in other languages...

Jul 2021
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Nurse

One outcome of the Updox system was being able to continue seeing our patients through COVID-19 and...

Jul 2021
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Nurse

We haven't really had any ongoing training for Updox.

Jul 2021
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Nurse

It is kind of hard to get a support person from Updox on the phone right away. If there is an issue,...

Jul 2021
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Physician

I am not going to change Updox Telehealth as long as the pricing is reasonable, and the pricing has...

Jul 2021
||
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Physician

When I used Updox in the past, they charged me for every little thing. I dropped them because that...

Jul 2021
||
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Physician

I would definitely say that if one of my colleagues has a practice like mine, they have to use Updox...

Jul 2021
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Physician

Updox Telehealth needs to be a bit more user friendly in terms of the integration with my EHR....

Jul 2021
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Manager

I still don’t have a clear person from the vendor that I work with. I also haven’t really had a...

Jul 2021
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Manager

It does seem like we get nickel-and-dimed on everything. I guess what we are paying is up front, so...

Jul 2021
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Manager

When we got Updox Telehealth, there were some bumps in the road, but we got the system to be better...

Jul 2021
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Manager

We were having problems in the beginning with the connection. There was a 10-minute wait, and if...

Jul 2021
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Manager

I am not completely impressed with the Updox training. I feel like we have to dig a lot for that,...

Jul 2021
||
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