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Updox Telehealth Commentary
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Subject Expert
Chandler Katschke
Associate Engagement Partner
KLAS Associate Engagement Partner - Chandler Katschke
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Manager

We are kind of wondering whether Updox is part of our long-term plans. Things got so different after...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

I wish Updox’s forms were smoother. We have tried utilizing them, but they are a bit cumbersome. I'm...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

I do like that we get appointment reminders. Yesterday, there was a facilities issue in our building...

Comment Tone Positive
Pillars Product
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Manager

We have had to do a lot of training on our own.

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

With Updox, I can go to the support site, and they have a telehealth chat, but it feels more like a...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

There really hasn't been much change. We were able to drop the telehealth part because it wasn't...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Updox Telehealth works really well and is really easy. It integrates with some EHRs, so that is a...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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CEO/President

If Updox included an AI component that could record and produce a note from a telehealth visit, that...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CEO/President

If I could get rid of Updox Telehealth today, I would. I have had no issues with the actual product...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

Updox as a whole is not reachable for a live support person. The telehealth system has issues often,...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

We do virtual visits with patients through Updox's system, but to put in documentation, we have to...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Updox is part of our long-term plans, but right now, we are not really getting reimbursed for...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

During the pandemic, we had to have a solution for telehealth. We had been using Updox’s faxing...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Some practices have requests that don't meet the needs of everyone. What we need to do is maybe...

Comment Tone Negative
Pillars Loyalty, Product
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Manager

I would like to see transcription added to Updox Telehealth. If the solution could actually...

Comment Tone Negative
Pillars Product
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Physician

Updox is fantastic, and having it linked to my EHR makes my life infinitely easier. Also, because it...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Physician

Updox's system has an easy-to-use IT interface, and the telehealth solution is great. The vendor...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CEO/President

I like that with Updox Telehealth, users can have one link and client. It will be the same link...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CEO/President

In Updox Telehealth, it is complicated to bring people in. For example, if I were in a session with...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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CEO/President

One issue I have with Updox Telehealth is that if I am with a client who is using Updox Telehealth...

Comment Tone Negative
Pillars Relationship, Product
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Manager

We basically have Updox Telehealth for any patients who cannot get to our clinic. On any given day,...

Comment Tone Positive
Pillars Product
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Manager

Our implementation was very simple and easy. That was a one-time thing and not a very long process....

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

The system's ease of use is the number-one reason that I like Updox Telehealth. The system is a good...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Manager

Sometimes, I would like to go into someone's account in the system and make some changes without the...

Comment Tone Negative
Pillars Relationship, Operations, Product
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Manager

I am really satisfied with the system. I like it, and it serves its purpose. I am grateful that we...

Comment Tone Positive
Pillars Product, Value
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Manager

I have never had to use Updox's web support because the system always has very clear information....

Comment Tone Positive
Pillars Relationship
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Manager

I love Updox Telehealth and its simplicity. The system is simple and user friendly for my staff...

Comment Tone Positive
Pillars Product
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Physician

With Updox, it seems like there is a higher price every month. The vendor is really getting to the...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Physician

I use Updox Telehealth when I want to do a virtual visit with the patient, and it works really well...

Comment Tone Positive
Pillars Product
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Physician

I don't know whether the issue is on Updox or the user's internet or whatever, but sometimes the...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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