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Updox Telehealth Commentary
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Trey Dye
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User Commentary

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CEO/President

Product

It really bothers me that invitations go out to birth names rather than preferred names. We have...

Nov 2024
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CEO/President

Product

Our patients struggle with the text messages that we send out from Updox Telehealth. Some of those...

Nov 2024
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CEO/President

Relationship

A big problem with Updox Telehealth is with the summary of sessions. The system will say that the...

Nov 2024
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CEO/President

Product

The system is pretty stable. I have seen people have more problems getting into another system. At...

Nov 2024
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CEO/President

Relationship, Product

Updox Telehealth doesn't have a chat feature that will allow us to type in real time with a client....

Nov 2024
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(0)
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CEO/President

Loyalty, Product

For one user, the system will be great and easy to manage. However, it is a little tricky to bring...

Nov 2024
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VP/Other Executive

Operations

I would rate Updox’s training between the middle of the road and the top of the scale, but that is...

Oct 2024
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(0)
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VP/Other Executive

Product

We want to be able to supervise a patient during certain medication uses. I can set Updox Telehealth...

Oct 2024
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VP/Other Executive

Relationship

Updox absolutely keeps all their promises. There was an odd spot a few years ago where the video...

Oct 2024
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VP/Other Executive

Relationship

The support from Updox is there when there is an issue. We are using Updox Telehealth through our...

Oct 2024
||
(0)
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VP/Other Executive

Loyalty

I would absolutely buy Updox Telehealth again. I have been in the healthcare field for many years in...

Oct 2024
||
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VP/Other Executive

Relationship

Updox may have a vision, but I haven't seen anything. That may be demarking from their end because I...

Oct 2024
||
(0)
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VP/Other Executive

Product

Updox Telehealth has gotten easier. It does take a bit of work for my staff when they are first...

Oct 2024
||
(0)
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VP/Other Executive

Relationship

I wouldn't know what any executive from Updox looks like, but that is probably a compliment in and...

Oct 2024
||
(0)
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Physician

Relationship

The Updox team does not get back to us in a timely manner; it usually takes about a week for us to...

Jul 2024
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(0)
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Physician

Product

We have never tried to integrate anything with Updox Telehealth, but it would be nice if we could do...

Jul 2024
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(0)
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Physician

Loyalty, Value

Updox keeps adding charges and increasing fees. If they would stop raising the rates, it would be...

Jul 2024
||
(0)
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Physician

Product

I have been using Updox Telehealth for many years. The patient flow is good, and I like that.

Jul 2024
||
(0)
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CEO/President

Product

Patient reminders with Updox Telehealth have been great, but patients don't listen. They hear that...

Jul 2024
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(0)
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CEO/President

Relationship

Updox Telehealth is a bit of a challenge to set up and get used to. Also, it doesn't have the...

Jul 2024
||
(0)
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CEO/President

Relationship, Operations, Value

I don't get a lot of communication about changes with Updox’s software, so I don’t really hear from...

Jul 2024
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(0)
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CEO/President

Product

Faxes with Updox Telehealth seem to come in extremely well, but we have had some hiccups with the...

Jul 2024
||
(0)
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CEO/President

Product

Our disappointment with Updox Telehealth is that the faxes aren't instant. If we bring papers over...

Jul 2024
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(0)
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Manager

Relationship, Product

Updox has been very proactive with the way they develop their telehealth system. It is very simple,...

Jul 2024
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(0)
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Manager

Relationship

If we have a problem with Updox, they have a nice little chat device where a customer service person...

Jul 2024
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(0)
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Manager

Product

Updox Telehealth is quite easy to use. We still struggle at times with patients, but a lot of that...

Jul 2024
||
(0)
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CEO/President

Product

A phone app might be helpful for Updox to develop. Also, our staff will upload something like a...

Jul 2024
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(0)
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CEO/President

Product

I like the text feature of Updox Telehealth. I like the product because it is easy to log in to. Our...

Jul 2024
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(0)
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Manager

Relationship, Product

Updox is very good. I haven't had any problems with them. Everyone from Updox has been able to help...

Jun 2024
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(0)
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Manager

Product

Updox Telehealth is really good compared to our previous system. Our previous system dropped a lot...

Jun 2024
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(0)
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Manager

Product

We have had some problems with patients locating the microphone on Updox Telehealth. That microphone...

Jun 2024
||
(0)
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Physician

Operations, Product

There are times when my patient or I cannot hear each other but are generally able to complete the...

Jun 2024
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(0)
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Manager

Operations

We haven’t had an issue at all with Updox yet. Updox is always offering to do training, and we have...

Apr 2024
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(0)
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Manager

Product

Updox has been able to give us things that we have asked for relatively quickly. The system hasn't...

Apr 2024
||
(0)
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Manager

Relationship

Updox does a great job with customer support. We have an account representative at Updox that I can...

Apr 2024
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(0)
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Analyst/Coordinator

Relationship, Product

Sometimes, it is a little hard to troubleshoot the issues we have with Updox Telehealth because we...

Feb 2024
||
(0)
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Analyst/Coordinator

Relationship, Operations

When Updox comes out with new features, they send us an email about the new features, but they could...

Feb 2024
||
(0)
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Analyst/Coordinator

Relationship, Operations

Updox is really good at implementing the things we ask them to, and they do that pretty quickly....

Feb 2024
||
(0)
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Analyst/Coordinator

Product

Updox Telehealth is a very simple system. All of its buttons are self-explanatory, and it isn't...

Feb 2024
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(0)
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VP/Other Executive

Product

Updox’s charges are all in one. Updox never gets on the phone, but then again, we don’t really need...

Feb 2024
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Manager

Relationship, Product

I never hear about complaints or issues with Updox Telehealth. It is working well for us. It is kind...

Feb 2024
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(0)
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Manager

Product, Value

The product works very well and keeps patients from having to come into the office. It is a great...

Feb 2024
||
(0)
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Manager

Operations

Our training with Updox Telehealth was great. The system is seamless, intuitive, and easy to use.

Feb 2024
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(0)
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Manager

Relationship

I use Updox’s chat feature if I have questions or issues, and the vendor is very responsive. I can...

Feb 2024
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(0)
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Manager

Value

I would tell a friend looking at Updox Telehealth about the cost because it is expensive. There are...

Feb 2024
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(0)
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Manager

Operations, Product

Updox Telehealth was really easy to set up. For meetings, we just click a button and send a link to...

Dec 2023
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(0)
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Manager

Relationship

Updox’s support team is friendly. They assisted us with the setup when we had a bit of a challenge...

Dec 2023
||
(0)
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Manager

Product

We would recommend Updox Telehealth because of the ease of the setup process and the ease of use for...

Dec 2023
||
(0)
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Decision Insights
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Telehealth 2023
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An immediate necessity during the pandemic, telehealth has become a common strategy for delivering convenient healthcare, connecting more quickly with specialists, working with interpreters, and more. As organizations settle into their go-forward strategies, top of mind are use-case expansion, tech-stack consolidation, and integration. There are many options for delivering telehealth, including virtual care platforms, video conferencing solutions (healthcare-focused and cross-industry), and EMR-based tools. This report focuses on market trends across the solution options and examines the factors driving purchase decisions and replacements.
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Telehealth Performance 2022
07 July 22    |   Ciera Walker and Schafer Jackson
At the onset of the pandemic, telehealth solutions became critical for healthcare organizations to maintain appointments, offer safe care, and increase patients’ access to care. Now, with many patients still wanting to use telehealth (see recently published report on the patient perspective ), provider organizations are at a crossroads as they evaluate telehealth’s value and long-term use, especially if the US government’s emergency telehealth use policy isn’t renewed past summer 2022. This report examines how well vendors facilitate a quality customer experience and what outcomes customers have achieved, particularly as they have overseen patients’ involvement with the technology (i.e., accommodating patients’ differing devices, connection bandwidths, and levels of digital literacy). Vendors are divided into two groups based on the type of technology they offer: virtual care platforms and video conferencing solutions.
Perception
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Patient Perspectives on Patient Engagement Technology 2022
26 May 22    |   Adam Cherrington and Dan Czech
The pandemic has emphasized the need for healthcare organizations to better accommodate patients’ needs and decrease barriers to effective care. However, patients are frequently absent from discussions around healthcare information technology (HIT). In KLAS’ previous report on the patient perspective , we discovered a lack of alignment between patients’ engagement technology priorities and those of provider organizations and vendors. Since then, KLAS has sought to gain a deeper understanding of what is needed from vendors and providers to drive greater alignment with patients. This report seeks to highlight the patient voice and is one of many KLAS initiatives aimed at more deeply understanding and measuring the patient perspective on HIT.



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