Updox Telehealth Commentary
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Subject Expert
Chandler Katschke
Associate Engagement Partner
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User Commentary
Loyalty
We are kind of wondering whether Updox is part of our long-term plans. Things got so different after...
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Product
I wish Updox’s forms were smoother. We have tried utilizing them, but they are a bit cumbersome. I'm...
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Product
I do like that we get appointment reminders. Yesterday, there was a facilities issue in our building...
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Operations
We have had to do a lot of training on our own.
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Relationship
With Updox, I can go to the support site, and they have a telehealth chat, but it feels more like a...
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Product
There really hasn't been much change. We were able to drop the telehealth part because it wasn't...
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Product, Value
Updox Telehealth works really well and is really easy. It integrates with some EHRs, so that is a...
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Product
If Updox included an AI component that could record and produce a note from a telehealth visit, that...
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Loyalty, Relationship
If I could get rid of Updox Telehealth today, I would. I have had no issues with the actual product...
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Relationship, Product
Updox as a whole is not reachable for a live support person. The telehealth system has issues often,...
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Product
We do virtual visits with patients through Updox's system, but to put in documentation, we have to...
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Loyalty
Updox is part of our long-term plans, but right now, we are not really getting reimbursed for...
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Relationship
During the pandemic, we had to have a solution for telehealth. We had been using Updox’s faxing...
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Loyalty, Product
Some practices have requests that don't meet the needs of everyone. What we need to do is maybe...
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Product
I would like to see transcription added to Updox Telehealth. If the solution could actually...
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Value
Updox is fantastic, and having it linked to my EHR makes my life infinitely easier. Also, because it...
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Product
Updox's system has an easy-to-use IT interface, and the telehealth solution is great. The vendor...
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Product
I like that with Updox Telehealth, users can have one link and client. It will be the same link...
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Relationship, Product
In Updox Telehealth, it is complicated to bring people in. For example, if I were in a session with...
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Relationship, Product
One issue I have with Updox Telehealth is that if I am with a client who is using Updox Telehealth...
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Product
We basically have Updox Telehealth for any patients who cannot get to our clinic. On any given day,...
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Operations
Our implementation was very simple and easy. That was a one-time thing and not a very long process....
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Operations, Product
The system's ease of use is the number-one reason that I like Updox Telehealth. The system is a good...
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Relationship, Operations, Product
Sometimes, I would like to go into someone's account in the system and make some changes without the...
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Product, Value
I am really satisfied with the system. I like it, and it serves its purpose. I am grateful that we...
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Relationship
I have never had to use Updox's web support because the system always has very clear information....
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Product
I love Updox Telehealth and its simplicity. The system is simple and user friendly for my staff...
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Value
With Updox, it seems like there is a higher price every month. The vendor is really getting to the...
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Product
I use Updox Telehealth when I want to do a virtual visit with the patient, and it works really well...
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Relationship
I don't know whether the issue is on Updox or the user's internet or whatever, but sometimes the...
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Product
We would like to be able to transfer notes from our EHR to Updox Telehealth, but maybe we can do...
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Commentary Summary
Comment Type Breakout