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Updox Telehealth Comments
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KLAS Research & Sales Director - Schafer Jackson
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User Commentary

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Physician

We have a few patients who will not be able to manage the solution's technology, but the vendor is...

Jul 2021
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Physician

There have been occasional cases where the system has dropped me or given me an error. When that has...

Jul 2021
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Physician

The system has a lot of good uses. In certain situations where I don't necessarily need to have a...

Jul 2021
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Physician

Updox charges us for everything. Updox Telehealth is an expensive product, but it is worth the...

Jul 2021
||
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Physician

The solution's workflow has been wonderful. Updox Telehealth interfaces with things very nicely, and...

Jul 2021
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Physician

When I finish a visit with a patient, I have to hang up with them. That causes a disconnect, and...

Jul 2021
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Physician

Updox Telehealth has been fantastic. When we started with it, we hit the ground running. We were...

Jul 2021
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Manager

It is not clear how Updox is wiggling into the EMR spectrum. We were told that our electronic record...

Jul 2021
||
(0)
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Manager

If we found out about a solution that was similar in price or even a little more and had more...

Jul 2021
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(0)
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Manager

We haven't needed a representative from Updox. We can't really call a representative. We have to do...

Jul 2021
||
(0)
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Manager

Updox lets us know in advance when there is going to be a small price increase.

Jul 2021
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(0)
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Manager

Patients have trouble with Updox Telehealth. On a daily basis, we have to revert to telephone...

Jul 2021
||
(0)
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Manager

Physicians aren't happy when they can't see a patient's legs, arms, faces, or color. It is really...

Jul 2021
||
(0)
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Nurse

Our physicians do not have any issues with the Updox system. We can send a link in other languages...

Jul 2021
||
(0)
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Nurse

One outcome of the Updox system was being able to continue seeing our patients through COVID-19 and...

Jul 2021
||
(0)
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Nurse

We haven't really had any ongoing training for Updox.

Jul 2021
||
(0)
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Nurse

It is kind of hard to get a support person from Updox on the phone right away. If there is an issue,...

Jul 2021
||
(0)
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Physician

I am not going to change Updox Telehealth as long as the pricing is reasonable, and the pricing has...

Jul 2021
||
(0)
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Physician

When I used Updox in the past, they charged me for every little thing. I dropped them because that...

Jul 2021
||
(0)
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Physician

I would definitely say that if one of my colleagues has a practice like mine, they have to use Updox...

Jul 2021
||
(0)
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Physician

Updox Telehealth needs to be a bit more user friendly in terms of the integration with my EHR....

Jul 2021
||
(0)
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Manager

I still don’t have a clear person from the vendor that I work with. I also haven’t really had a...

Jul 2021
||
(0)
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Manager

It does seem like we get nickel-and-dimed on everything. I guess what we are paying is up front, so...

Jul 2021
||
(0)
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Manager

When we got Updox Telehealth, there were some bumps in the road, but we got the system to be better...

Jul 2021
||
(0)
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Manager

We were having problems in the beginning with the connection. There was a 10-minute wait, and if...

Jul 2021
||
(0)
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Manager

I am not completely impressed with the Updox training. I feel like we have to dig a lot for that,...

Jul 2021
||
(0)
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CIO

We went from demo to contract to live with Updox's system in a short period of time due to COVID-19,...

May 2021
||
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CIO

From an integration standpoint, integrating Updox Telehealth was pretty simple. The provider either...

May 2021
||
(0)
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Manager

We have a lot of capabilities with the system. The providers haven't had too many problems with the...

Apr 2021
||
(0)
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Manager

Some of our users aren't very tech savvy, and others find the system easier to use. There are...

Apr 2021
||
(0)
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Manager

The vendor's support is great. The support people are very helpful. Our contact is always willing to...

Apr 2021
||
(0)
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Director

When I got to this organization, I did some research about Updox and was looking at a list of the...

Mar 2021
||
(0)
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Director

Updox Telehealth doesn't integrate with anything. Everything Updox does is outside of their EHR. The...

Mar 2021
||
(0)
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Director

Our training for Updox Telehealth was literally a 10-minute conversation, and then we were using the...

Mar 2021
||
(0)
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CIO

Our public health department needs to stay in touch with people in the community, and the Updox...

Mar 2021
||
(0)
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CIO

We are working on the integration between the Updox system and other products. The issue is more on...

Mar 2021
||
(0)
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CIO

Updox's support people are probably the best that I have worked with. Their response time, attitude,...

Mar 2021
||
(0)
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CIO

I would be very likely to recommend the system. If someone were looking for the flexibility to make...

Mar 2021
||
(0)
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Director

We really didn’t utilize the integration Updox Telehealth has with our EMR. The only thing we...

Mar 2021
||
(0)
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Director

We often found that patients just ran Updox Telehealth within the browser because it seems...

Mar 2021
||
(0)
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Director

Updox charges a flat rate, and we have had no problems there. Their solution is far less expensive...

Mar 2021
||
(0)
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Director

The implementation for Updox Telehealth was very simple and easy. We were up and running within a...

Mar 2021
||
(0)
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Director

Updox underperformed in the training. They really didn’t provide a lot of meaningful help for...

Mar 2021
||
(0)
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Director

Early on, there were issues with Updox’s stability, but I think that was because they were getting...

Mar 2021
||
(0)
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Director

For what we expect of Updox, they are meeting our needs. Most of the time, the solution works, but...

Mar 2021
||
(0)
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Director

Updox is fairly responsive when we reach out. They really haven’t communicated a whole lot, but...

Mar 2021
||
(0)
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Manager

Updox has an à la carte option where we can add in different bolt-ons, like secure SMS, but our...

Mar 2021
||
(0)
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 or  to see details.

Manager

For Updox Telehealth, ease of use is key, especially when it comes to patients and end users. The...

Mar 2021
||
(0)
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Manager

Setting up the system and onboarding our physicians were so easy to do. We stood up telehealth very...

Mar 2021
||
(0)
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Manager

A lot of the features and requests that we have requested have been implemented. One of the benefits...

Mar 2021
||
(0)
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Manager

We are scheduling anybody with COVID-19 symptoms for a telemedicine visit through Updox Telehealth....

Mar 2021
||
(0)
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Manager

Updox Telehealth has a feature that creates a summary of the duration of the visit, and that can be...

Mar 2021
||
(0)
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Manager

For the moment, I believe that Updox Telehealth is part of our long-term plans unless we get to a...

Mar 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

At one point, we did have some issues with putting tickets in and not feeling like they were getting...

Mar 2021
||
(0)
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Analyst/Coordinator

Updox could improve their technical support. If we run into issues, the troubleshooting with the...

Mar 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

There is room for improvement with Updox's training. A lot of times, they don’t have calls to...

Mar 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

The Updox product is nice, and our providers really appreciate being able to see their patients from...

Mar 2021
||
(0)
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Analyst/Coordinator

The Updox account executives we work with are wonderful. They have listened to the features that we...

Mar 2021
||
(0)
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Analyst/Coordinator

A big win for Updox is that they are supposed to be getting a new hand-off feature where the nurse...

Mar 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

Updox has a web page that they encourage us to go to for information about updates. But I think it...

Mar 2021
||
(0)
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 or  to see details.

Physician

Updox’s telehealth product is as good as any other. It has worked pretty well. I understand we don’t...

Feb 2021
||
(0)
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Physician

Updox’s customer service isn't great. But I don't know that anybody else's customer service is...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The product isn't always driving outcomes. Sometimes we have had to go to the phone instead of using...

Feb 2021
||
(0)
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 or  to see details.

Physician

I hate the product. The technology issues mean that it is difficult to use more often than not. The...

Feb 2021
||
(0)
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Manager

I don’t understand why Updox Telehealth can’t grab information from my system and automatically send...

Feb 2021
||
(0)
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Manager

We chose Updox Telehealth because it is integrated with our practice management system. That is how...

Feb 2021
||
(0)
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Manager

No one is fully trained on Updox Telehealth, but the timeline of the training process affected the...

Feb 2021
||
(0)
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Manager

When it comes to faxing, we all know that offices have to meet certain policy standards every year...

Feb 2021
||
(0)
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Manager

The Updox support is horrible. The vendor's expectation is for us to go to their website and watch a...

Feb 2021
||
(0)
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 or  to see details.

Manager

There is a lot that Updox could do to improve. The biggest things with the product are the ease of...

Feb 2021
||
(0)
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 or  to see details.

Manager

I have experience with other programs, so I am not caught up in the shiny parts of Updox Telehealth....

Feb 2021
||
(0)
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 or  to see details.

Director

I don't hear from Updox very much. When finding issues, we reach out to Updox rather than the other...

Feb 2021
||
(0)
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 or  to see details.

Director

Updox Telehealth can have connectivity problems, though that not might be Updox's fault. The...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

At the beginning of our relationship with Updox when we were setting everything up, we were...

Feb 2021
||
(0)
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 or  to see details.

Director

Updox definitely does what they say they are going to do. Their support people work with us pretty...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

When the vendor has a new upgrade or a new package, we want it at a reasonable price. We want the...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Currently, we have to have different pages and change phone numbers for people. We hope that the...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Overall, the software is good, and the program is good. If the vendor could just add some things...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

There is a certain area in the system where we are hoping the functionality will be expanded. We...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The vendor offers new things to us, but there is always a new charge. If we want reminders or forms,...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The system is very easy to use. Whenever we have added additional functionality, it has been...

Feb 2021
||
(0)
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 or  to see details.

Physician

It would be nice to have just one main contact person from the vendor or a direct person that is...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Updox Telehealth is super easy to use, and we don't have to download another application to be able...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We signed up for this system at the perfect time because we had just decided to start using...

Feb 2021
||
(0)
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 or  to see details.

Manager

The product does exactly what the vendor told me that it would do. It has worked well since we...

Feb 2021
||
(0)
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Director

There has been a lot of poor communication during outages, and there has been no follow-up when a...

Jan 2021
||
(0)
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Director

There really isn't any training, and there has never been a formal training process. Updox showed us...

Jan 2021
||
(0)
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Manager

I have spent hours on the phone with the customer service people, and that isn't an exaggeration....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Initially, my account with Updox was set up incorrectly. I have had a lot of problems. The biggest...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

How I feel about the quality of Updox's product depends on the day. Whether I would recommend the...

Jan 2021
||
(0)
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 or  to see details.

Manager

Updox's product has allowed me to maintain my work. It doesn't require me to participate in an EHR...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had technology challenges due to device limitations. For example, a patient might have an...

Jan 2021
||
(0)
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Manager

I would buy the platform again because it is integrated with one of our applications, and that is a...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Updox Telehealth is so well integrated into our EMR that we are using the EMR to schedule patients...

Jan 2021
||
(0)
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 or  to see details.

Manager

Updox Telehealth was very timely for us. We had just started the whole process and signed the...

Jan 2021
||
(0)
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Manager

Updox can improve on their support. Not many huge incidents have happened, but if we have any...

Jan 2021
||
(0)
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Manager

Updox has a very straightforward contract; it is a monthly charge, so there aren’t any hidden...

Jan 2021
||
(0)
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Manager

I would think that in this kind of partnership with Updox, we would have the ability to run out...

Jan 2021
||
(0)
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Manager

The cadence of Updox’s training was not really up to the mark. I was dissatisfied with that. The way...

Jan 2021
||
(0)
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 or  to see details.

Manager

Updox is great. The training was very thorough, and Updox is always there. We can always ask for...

Jan 2021
||
(0)
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 or  to see details.

Manager

Updox’s support is excellent. It is rare we have to call in, but when we do, Updox addresses the...

Jan 2021
||
(0)
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 or  to see details.

Physician

The product is pretty functional. It is a bit of a challenging platform to use at times, but it has...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Updox's system became the platform we use for telehealth. Updox was able to set us up with...

Nov 2020
||
(0)
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 or  to see details.

Manager

Updox has been great. They have really stayed on top of things and have really helped us throughout...

Nov 2020
||
(0)
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 or  to see details.

Manager

I have upper-level management access in Updox, but I am not sure who the people are.

Nov 2020
||
(0)
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 or  to see details.

Manager

I can understand how Updox’s structuring works with the pricing and their different modules. I...

Nov 2020
||
(0)
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 or  to see details.

Manager

The initial training from Updox was pretty good. The system is super easy to learn and catch on to....

Nov 2020
||
(0)
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 or  to see details.

Manager

Updox Telehealth gets pretty close to meeting all of our needs, but there are a few things we wish...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Updox went out of their way to make things financially viable during the COVID-19 crisis. They made...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Updox Telehealth is lacking a little in quality because the system needs more features. We need a...

Nov 2020
||
(0)
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 or  to see details.

Manager

We can import our online Updox chat to our EMR. Unfortunately, the upload is only showing how long...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Updox is very hands on and checks on me to make sure I am happy. Updox has been awesome for us...

Nov 2020
||
(0)
 Thank you  Helpful

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Manager

I work with the EMR and other technical things. Updox is the only vendor who does what they say they...

Nov 2020
||
(0)
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Manager

For what we are doing, I would rate the product quality pretty high. There are a few things I would...

Nov 2020
||
(0)
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CTO

I work closely with Updox's leadership to provide my desired road map and initiatives, and the...

Nov 2020
||
(0)
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 or  to see details.

CTO

I have no buyer’s remorse from making the decision to purchase Updox's solution. If anything, it...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Right now, Updox's solution isn't being used nearly as much as it was when COVID-19 hit because the...

Nov 2020
||
(0)
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 or  to see details.

Manager

The reason we didn't sign up for Updox Telehealth sooner was they charged for every little thing....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

I had the chance to spend some time with a higher-up at Updox, and that was really helpful.

Oct 2020
||
(0)
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 or  to see details.

Physician

Given how quickly we rolled out the Updox product, I can't complain. We had precisely zero training...

Oct 2020
||
(0)
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Physician

We give the Updox product one thumbs up for integration and for being relatively easy to implement....

Oct 2020
||
(0)
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