Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Operations
I would rate Updox’s training between the middle of the road and the top of the scale, but that is...
Login or Create an Account to see details.
Product
We want to be able to supervise a patient during certain medication uses. I can set Updox Telehealth...
Login or Create an Account to see details.
Relationship
Updox absolutely keeps all their promises. There was an odd spot a few years ago where the video...
Login or Create an Account to see details.
Relationship
The support from Updox is there when there is an issue. We are using Updox Telehealth through our...
Login or Create an Account to see details.
Loyalty
I would absolutely buy Updox Telehealth again. I have been in the healthcare field for many years in...
Login or Create an Account to see details.
Relationship
Updox may have a vision, but I haven't seen anything. That may be demarking from their end because I...
Login or Create an Account to see details.
Product
Updox Telehealth has gotten easier. It does take a bit of work for my staff when they are first...
Login or Create an Account to see details.
Relationship
I wouldn't know what any executive from Updox looks like, but that is probably a compliment in and...
Login or Create an Account to see details.
Relationship
The Updox team does not get back to us in a timely manner; it usually takes about a week for us to...
Login or Create an Account to see details.
Product
We have never tried to integrate anything with Updox Telehealth, but it would be nice if we could do...
Login or Create an Account to see details.
Loyalty, Value
Updox keeps adding charges and increasing fees. If they would stop raising the rates, it would be...
Login or Create an Account to see details.
Product
I have been using Updox Telehealth for many years. The patient flow is good, and I like that.
Login or Create an Account to see details.
Product
Patient reminders with Updox Telehealth have been great, but patients don't listen. They hear that...
Login or Create an Account to see details.
Relationship
Updox Telehealth is a bit of a challenge to set up and get used to. Also, it doesn't have the...
Login or Create an Account to see details.
Relationship, Operations, Value
I don't get a lot of communication about changes with Updox’s software, so I don’t really hear from...
Login or Create an Account to see details.
Product
Faxes with Updox Telehealth seem to come in extremely well, but we have had some hiccups with the...
Login or Create an Account to see details.
Product
Our disappointment with Updox Telehealth is that the faxes aren't instant. If we bring papers over...
Login or Create an Account to see details.
Relationship, Product
Updox has been very proactive with the way they develop their telehealth system. It is very simple,...
Login or Create an Account to see details.
Relationship
If we have a problem with Updox, they have a nice little chat device where a customer service person...
Login or Create an Account to see details.
Product
Updox Telehealth is quite easy to use. We still struggle at times with patients, but a lot of that...
Login or Create an Account to see details.
Product
A phone app might be helpful for Updox to develop. Also, our staff will upload something like a...
Login or Create an Account to see details.
Product
I like the text feature of Updox Telehealth. I like the product because it is easy to log in to. Our...
Login or Create an Account to see details.
Relationship, Product
Updox is very good. I haven't had any problems with them. Everyone from Updox has been able to help...
Login or Create an Account to see details.
Product
Updox Telehealth is really good compared to our previous system. Our previous system dropped a lot...
Login or Create an Account to see details.
Product
We have had some problems with patients locating the microphone on Updox Telehealth. That microphone...
Login or Create an Account to see details.
Operations, Product
There are times when my patient or I cannot hear each other but are generally able to complete the...
Login or Create an Account to see details.
Operations
We haven’t had an issue at all with Updox yet. Updox is always offering to do training, and we have...
Login or Create an Account to see details.
Product
Updox has been able to give us things that we have asked for relatively quickly. The system hasn't...
Login or Create an Account to see details.
Relationship
Updox does a great job with customer support. We have an account representative at Updox that I can...
Login or Create an Account to see details.
Relationship, Product
Sometimes, it is a little hard to troubleshoot the issues we have with Updox Telehealth because we...
Login or Create an Account to see details.
Relationship, Operations
When Updox comes out with new features, they send us an email about the new features, but they could...
Login or Create an Account to see details.
Relationship, Operations
Updox is really good at implementing the things we ask them to, and they do that pretty quickly....
Login or Create an Account to see details.
Product
Updox Telehealth is a very simple system. All of its buttons are self-explanatory, and it isn't...
Login or Create an Account to see details.
Product
Updox’s charges are all in one. Updox never gets on the phone, but then again, we don’t really need...
Login or Create an Account to see details.
Relationship, Product
I never hear about complaints or issues with Updox Telehealth. It is working well for us. It is kind...
Login or Create an Account to see details.
Product, Value
The product works very well and keeps patients from having to come into the office. It is a great...
Login or Create an Account to see details.
Operations
Our training with Updox Telehealth was great. The system is seamless, intuitive, and easy to use.
Login or Create an Account to see details.
Relationship
I use Updox’s chat feature if I have questions or issues, and the vendor is very responsive. I can...
Login or Create an Account to see details.
Value
I would tell a friend looking at Updox Telehealth about the cost because it is expensive. There are...
Login or Create an Account to see details.
Operations, Product
Updox Telehealth was really easy to set up. For meetings, we just click a button and send a link to...
Login or Create an Account to see details.
Relationship
Updox’s support team is friendly. They assisted us with the setup when we had a bit of a challenge...
Login or Create an Account to see details.
Product
We would recommend Updox Telehealth because of the ease of the setup process and the ease of use for...
Login or Create an Account to see details.
​
Featured Reports
Preferences