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Schafer Jackson
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User Commentary

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Manager

Product

Zoom has changed the way their system interacts with OneDrive, SharePoint, and programs like that....

Mar 2024
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Manager

Product

Zoom is simple and very reliable. Its performance has generally been very good. There have only been...

Mar 2024
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Manager

Loyalty

I don't really see a change happening with Zoom. I feel like we are in a steady state as far as...

Mar 2024
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Manager

Loyalty, Product

We have some thoughts about the system's overall video performance. The system will occasionally...

Mar 2024
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Manager

Operations

Generally speaking, we basically train ourselves on the system, but we have some internal resources...

Mar 2024
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Manager

Loyalty, Product

We just use Zoom by sharing links with patients. There is nothing super special, but the system...

Mar 2024
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Manager

Product

I like Zoom because they have reliable video content and focus on healthcare integration and strategies....

Feb 2024
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VP/Other Executive

Loyalty

We are not going to go with Zoom for Healthcare for several reasons in the future, but mainly...

Feb 2024
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CIO

Loyalty, Operations

Due to frustrations with our prior platform, we moved to Zoom for Healthcare, and so far, it is...

Jan 2024
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CIO

Operations

We have had some interaction with Zoom’s support team, and the quality is strong. Things have gone...

Jan 2024
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CIO

Operations

There is not a whole lot of training from Zoom. Also, Zoom for Healthcare is meeting our needs....

Jan 2024
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Director

Loyalty

The pandemic got us scrambling to get any kind of telehealth thing going. We were using Zoom, and we...

Jan 2024
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Director

Relationship

Thankfully, we don't need support for Zoom for Healthcare because it works. If we need to get...

Jan 2024
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Director

Value

Zoom doesn't charge for every little thing. We pay a flat rate per user, but the cost has increased....

Jan 2024
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VP/Other Executive

Product, Value

First and foremost, if we are not looking at KPIs from an outcome perspective, the ability to...

Jan 2024
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VP/Other Executive

Value

Zoom is better than some other vendors in healthcare. However, I know that the product comes at a...

Jan 2024
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Director

Product

Zoom for Healthcare continues to be a primary tool for a number of physicians and advanced...

Jan 2024
||
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Director

Operations

There were some things left up to us to figure out about Zoom for Healthcare. We rolled the system...

Jan 2024
||
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CIO

Relationship

Zoom for Healthcare has been fine. The vendor put lacking security controls in place during the...

Jan 2024
||
(0)
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CIO

Product

The biggest issue we hear about Zoom for Healthcare is on the patient family side. A patient and...

Jan 2024
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CIO

Product

Zoom for Healthcare is seamless for the providers, and there are rarely problems with it, so we...

Jan 2024
||
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CIO

Product

Zoom for Healthcare is very advantageous for seeing patients from all over. Also, for families...

Jan 2024
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Director

Product

Something that has been a challenge with Zoom for Healthcare is that the controls menu that is...

Dec 2023
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Director

Loyalty

I'm very happy with Zoom, and right now, I don't foresee something happening that would change my...

Dec 2023
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(0)
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Director

Operations, Product

We haven't been with Zoom very long. When there have been upgrades, they have not caused any...

Dec 2023
||
(0)
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Director

Operations

We didn't have any in-person training with Zoom, but Zoom for Healthcare is a pretty intuitive...

Dec 2023
||
(0)
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Director

Product

It took a bit of work with Zoom to get the product to work well for our patients and staff, but...

Dec 2023
||
(0)
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Manager

Loyalty, Product

Zoom could improve by adding more components specifically tailored to the healthcare group. Those...

Dec 2023
||
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Manager

Relationship

We haven’t really had to call Zoom for support; we don’t have any challenges. We have a...

Dec 2023
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Manager

Product

We like how flexible Zoom for Healthcare is and how most patients already have familiarity with it....

Dec 2023
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VP/Other Executive

Loyalty, Value

We would currently not buy Zoom for Healthcare again because Zoom's competitors have come out with...

Oct 2023
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(0)
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VP/Other Executive

Relationship, Operations, Product

When Zoom does updates, they do them without telling us, and then the updates break our system. We...

Oct 2023
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VP/Other Executive

Relationship

Since Zoom really is not a healthcare company and they are not focused on healthcare, some of the...

Oct 2023
||
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Manager

Relationship

The vendor doesn’t do a great job of alerting us about stuff in advance. We don't get clear...

Oct 2023
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(0)
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Manager

Loyalty

The Zoom product is pretty consistent. We are also learning about SIP and potentially integrating...

Oct 2023
||
(0)
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Manager

Relationship

Our connectivity rate is pretty high with our EHR system integrated with Zoom's product, so we are...

Oct 2023
||
(0)
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Manager

Product, Value

The product’s impact on patients is highly positive because people are so familiar with it. Within...

Oct 2023
||
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Manager

Relationship

Zoom is hard to get in touch with. If there is a problem, there is no easy connection, so we have to...

Aug 2023
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Manager

Product

Zoom’s product is really good. We use their multiparty functionality a little bit more than our...

Aug 2023
||
(0)
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Manager

Operations

Zoom is not that great at training. They do an overview, and then as we were learning the product,...

Aug 2023
||
(0)
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Manager

Relationship

We have a dedicated account executive and a customer service executive assigned to us at Zoom. We...

Aug 2023
||
(0)
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Manager

Relationship, Product

I like the way Zoom has evolved since the COVID-19 pandemic by incorporating their solution into our...

Aug 2023
||
(0)
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Manager

Product

In Zoom for Healthcare, we can use breakout rooms, add people on the fly, and add mobile carts or...

Aug 2023
||
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Manager

Value

Zoom has definitely delivered all the things that we have asked them for, and they are working on...

Aug 2023
||
(0)
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Manager

Product

We have Zoom for Healthcare incorporated into our mobile app for users. We have an app that patients...

Aug 2023
||
(0)
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Manager

Relationship

Zoom had to go through a trial by fire once COVID-19 hit, and we really had to shift our model of...

Aug 2023
||
(0)
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Director

Loyalty

We chose Zoom for Healthcare because it was the best option for our organization at the time.

Jun 2023
||
(0)
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Director

Relationship

Zoom communicated to us that as part of our account, we would have next-level support. However, with...

Jun 2023
||
(0)
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Director

Product

We use Zoom Rooms, and the updates have been very buggy. We have had to report the bug issues. We do...

Jun 2023
||
(0)
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Director

Operations

Zoom does not have much training for Zoom Rooms, but the training is there for end users. The vendor...

Jun 2023
||
(0)
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Director

Product

Being able to join the meeting from the web without having to download a lot of applications has...

Jun 2023
||
(0)
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Director

Loyalty

Some of the competitors have caught up to Zoom, and we are in the process of considering products...

Jun 2023
||
(0)
 Thank you  Helpful

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Physician

Operations, Product

Zoom for Healthcare is excellent. I enjoy the simplicity of the screen and inviting others. If there...

Jun 2023
||
(0)
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Physician

Operations

The implementation has been pretty seamless and smooth with a very low lift. We haven't needed to...

Jun 2023
||
(0)
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Physician

Relationship

Zoom’s support people have always been very responsive if I ever have a question or issue. They are...

Jun 2023
||
(0)
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Physician

Relationship

Zoom has never proactively reached out, but I wouldn't say that I am dissatisfied. I have never...

Jun 2023
||
(0)
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Physician

Value

Zoom has been great at driving tangible outcomes. My outcome is that I can communicate with...

Jun 2023
||
(0)
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Director

Product

It feels like there are still interoperability opportunities with Zoom, and they are lacking...

Jun 2023
||
(0)
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Director

Loyalty, Relationship

Zoom has the right goals and understanding. They are listening to their customers and trying to...

Jun 2023
||
(0)
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Director

Product

The fact that the clinicians get to work within an EHR without having to leave Zoom for Healthcare...

Jun 2023
||
(0)
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Director

Relationship

We can get good support from Zoom, but sometimes we have to go directly to specific people, and that...

Jun 2023
||
(0)
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Director

Relationship, Value

Our working relationship with Zoom is positive. They have been a great partner in not charging for...

Jun 2023
||
(0)
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Manager

Relationship

Zoom talks a good game, but they do not necessarily follow through when we put requests in. They...

Jun 2023
||
(0)
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Manager

Operations

Zoom puts some videos out for training, and their knowledge base is good. All conversations with...

Jun 2023
||
(0)
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Manager

Culture, Value

Based on Zoom’s licensing scheme, we have to pay per license instead of paying for concurrent calls.

Jun 2023
||
(0)
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Manager

Loyalty, Product

Zoom did not do the best at delivering technology that met our needs until recently, and I think...

May 2023
||
(0)
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Manager

Relationship

Zoom does a good job of setting expectations when it comes to timelines. They reach out to points of...

May 2023
||
(0)
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Manager

Operations

Zoom has education available on their website, and that is the only training I have experienced from...

May 2023
||
(0)
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Manager

Product

Zoom for Healthcare is pretty easy to use for guests and people who are not part of the...

May 2023
||
(0)
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Manager

Product

Zoom for Healthcare is very stable and reliable. We have only had one or two issues with it, and...

May 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Loyalty, Product, Value

Before the pandemic, we didn't have a strong telehealth presence, so we had to go all in on...

Apr 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Operations

There are a ton of training videos available for the system, and if users go to the vendor's...

Apr 2023
||
(0)
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Analyst/Coordinator

Product

Zoom for Healthcare isn't easily integrated with our EMR. If a provider has their patient record set...

Apr 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Culture, Loyalty, Value

We still need to expand the offerings that we have from the vendor in order to get all of the...

Apr 2023
||
(0)
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