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Zoom for Healthcare Commentary
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Trey Dye
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KLAS Research Director - Trey Dye
 
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Telehealth & Remote Patient Monitoring Ecosystem 2023: Vendor-Reported Capabilities and Customer Adoption
Telehealth & Remote Patient Monitoring Ecosystem 2023:
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User Commentary

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Director

Relationship, Operations

Zoom has strong customer service. They have a dedicated organizational representative for us. That...

Nov 2024
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Director

Product

We still have some work to do with Zoom on things like integrating phone calls and the ease of use...

Nov 2024
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Director

Product

Zoom has added a number of things to the system over the years. They have also added various...

Nov 2024
||
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Manager

Relationship

Support people are a little trickier to get ahold of with Zoom. We submit tickets and may hear back...

Sep 2024
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(0)
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Manager

Relationship, Operations

Zoom is such a big company that they just rely on us to look at all their forums and submit tickets...

Sep 2024
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Manager

Product

We do a lot of inpatient rounding for our telehospitalist. We have Zoom for Healthcare installed on...

Sep 2024
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Manager

Product

Zoom for Healthcare is an industry standard that has been established. It is very solid. Zoom has it...

Sep 2024
||
(0)
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Manager

Loyalty

I would like to see Zoom for Healthcare integrated into our EMR. We are integrated with Zoom right...

Sep 2024
||
(0)
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Physician

Product

Zoom has stood out to me as probably the simplest solution out there for what we do. Zoom for...

Sep 2024
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(0)
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Physician

Loyalty

One reason we wanted to go with the HIPAA-compliant version of Zoom for Healthcare was that, from my...

Sep 2024
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Physician

Value

We are hoping to maintain a record of transcripts that are disaggregated from the video files. For...

Sep 2024
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Physician

Product

We like how easy it is to share and include others on a Zoom call. It is pretty easy to embed a...

Sep 2024
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(0)
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Analyst/Coordinator

Product

Zoom is always expensive. Zoom's telehealth doesn't do multiparty calls. Epic does multiparty calls,...

Jun 2024
||
(0)
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Analyst/Coordinator

Value

We use Zoom for Healthcare mostly for telehealth. It is making a difference in patients' lives. With...

Jun 2024
||
(0)
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Director

Product

When there is an issue with Zoom for Healthcare, I would like to see just more responsiveness from...

Jun 2024
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(0)
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Director

Product

The workflow in the telestroke piece is a bit slow. Some of that is Zoom. Some of that is Epic and...

Jun 2024
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Director

Operations

For the implementation, Zoom didn't really need to do a lot. Once we got the API in Epic's product,...

Jun 2024
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Director

Product

How we use Zoom for Healthcare and its integration in Epic's product is very manual. Zoom for...

Jun 2024
||
(0)
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Director

Product

We use Zoom for Healthcare mostly on the inpatient side, and that is more so because Zoom doesn't...

Jun 2024
||
(0)
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Director

Operations

To improve the quality of Zoom's training, it would be beneficial for them to get ahead of their...

Jun 2024
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Director

Loyalty

Zoom is part of our long-term plan. Zoom has quite a footprint right now as a vendor, and we are...

Jun 2024
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(0)
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Director

Product

From an integrated-telehealth perspective or just looking at the product as a video platform for...

Jun 2024
||
(0)
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Director

Relationship

The support team is probably really good; we hardly ever have to get ahold of them because they are...

Jun 2024
||
(0)
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Director

Relationship

I would buy this product again. Zoom has been a great partner. Zoom has kept all their promises,...

Jun 2024
||
(0)
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Director

Product, Value

Overall, Zoom for Healthcare has been an extremely reliable and user-friendly platform compared to...

Jun 2024
||
(0)
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Director

Product

Zoom for Healthcare facilitates video-based interactions and is not necessarily a specialty...

Jun 2024
||
(0)
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Manager

Product

It is less complex and less of a problem when Zoom pushes upgrades than when our other vendors do....

May 2024
||
(0)
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Manager

Product

The outcome that we wanted from Zoom for Healthcare was a more stable video platform that was easy...

May 2024
||
(0)
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Manager

Culture

Zoom for Healthcare works great, and for the most part, the vendor is not selling anything that they...

May 2024
||
(0)
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Manager

Operations

Even though we are using Zoom for Healthcare, we typically don't invite people directly from the...

May 2024
||
(0)
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Manager

Product

Zoom has changed the way their system interacts with OneDrive, SharePoint, and programs like that....

Mar 2024
||
(0)
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Manager

Product

Zoom is simple and very reliable. Its performance has generally been very good. There have only been...

Mar 2024
||
(0)
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Manager

Loyalty

I don't really see a change happening with Zoom. I feel like we are in a steady state as far as...

Mar 2024
||
(0)
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Manager

Loyalty, Product

We have some thoughts about the system's overall video performance. The system will occasionally...

Mar 2024
||
(0)
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Manager

Operations

Generally speaking, we basically train ourselves on the system, but we have some internal resources...

Mar 2024
||
(0)
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Manager

Loyalty, Product

We just use Zoom by sharing links with patients. There is nothing super special, but the system...

Mar 2024
||
(0)
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Manager

Product

I like Zoom because they have reliable video content and focus on healthcare integration and strategies....

Feb 2024
||
(0)
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VP/Other Executive

Loyalty

We are not going to go with Zoom for Healthcare for several reasons in the future, but mainly...

Feb 2024
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(0)
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CIO

Loyalty, Operations

Due to frustrations with our prior platform, we moved to Zoom for Healthcare, and so far, it is...

Jan 2024
||
(0)
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CIO

Operations

We have had some interaction with Zoom’s support team, and the quality is strong. Things have gone...

Jan 2024
||
(0)
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CIO

Operations

There is not a whole lot of training from Zoom. Also, Zoom for Healthcare is meeting our needs....

Jan 2024
||
(0)
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Director

Loyalty

The pandemic got us scrambling to get any kind of telehealth thing going. We were using Zoom, and we...

Jan 2024
||
(0)
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Director

Relationship

Thankfully, we don't need support for Zoom for Healthcare because it works. If we need to get...

Jan 2024
||
(0)
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Director

Value

Zoom doesn't charge for every little thing. We pay a flat rate per user, but the cost has increased....

Jan 2024
||
(0)
 Thank you  Helpful

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VP/Other Executive

Product, Value

First and foremost, if we are not looking at KPIs from an outcome perspective, the ability to...

Jan 2024
||
(0)
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VP/Other Executive

Value

Zoom is better than some other vendors in healthcare. However, I know that the product comes at a...

Jan 2024
||
(0)
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Director

Product

Zoom for Healthcare continues to be a primary tool for a number of physicians and advanced...

Jan 2024
||
(0)
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Director

Operations

There were some things left up to us to figure out about Zoom for Healthcare. We rolled the system...

Jan 2024
||
(0)
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CIO

Relationship

Zoom for Healthcare has been fine. The vendor put lacking security controls in place during the...

Jan 2024
||
(0)
 Thank you  Helpful

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CIO

Product

The biggest issue we hear about Zoom for Healthcare is on the patient family side. A patient and...

Jan 2024
||
(0)
 Thank you  Helpful

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CIO

Product

Zoom for Healthcare is seamless for the providers, and there are rarely problems with it, so we...

Jan 2024
||
(0)
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CIO

Product

Zoom for Healthcare is very advantageous for seeing patients from all over. Also, for families...

Jan 2024
||
(0)
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Director

Product

Something that has been a challenge with Zoom for Healthcare is that the controls menu that is...

Dec 2023
||
(0)
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Director

Loyalty

I'm very happy with Zoom, and right now, I don't foresee something happening that would change my...

Dec 2023
||
(0)
 Thank you  Helpful

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Director

Operations, Product

We haven't been with Zoom very long. When there have been upgrades, they have not caused any...

Dec 2023
||
(0)
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Director

Operations

We didn't have any in-person training with Zoom, but Zoom for Healthcare is a pretty intuitive...

Dec 2023
||
(0)
 Thank you  Helpful

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Director

Product

It took a bit of work with Zoom to get the product to work well for our patients and staff, but...

Dec 2023
||
(0)
 Thank you  Helpful

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Manager

Loyalty, Product

Zoom could improve by adding more components specifically tailored to the healthcare group. Those...

Dec 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship

We haven’t really had to call Zoom for support; we don’t have any challenges. We have a...

Dec 2023
||
(0)
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Manager

Product

We like how flexible Zoom for Healthcare is and how most patients already have familiarity with it....

Dec 2023
||
(0)
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