Zoom for Healthcare Comments

 
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CIO

Functionality and Upgrades

I would not give the system high marks for ease of use because the point of the system is to get...

Sep 2020
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CIO

Interfacing and Integration

The system does what Zoom said it would do. It lets us connect to patients, and we can bill for it....

Sep 2020
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CIO

Other Observations & Comments

Our satisfaction with the system a year from now depends on whether our enterprise vendor can get...

Sep 2020
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CIO

Other Observations & Comments

During the COVID-19 crisis, Zoom provided us with a product and gave us our licenses, but they...

Sep 2020
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Director

Functionality and Upgrades

People are really familiar with the tool as far as ease of use goes. I have never used Zoom’s...

Sep 2020
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Director

ROI / Cost (care and feeding)

Zoom’s tool feels a little less like a positive bargain than my third-party system does. I have...

Sep 2020
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CFO

Functionality and Upgrades

Both our clients and clinicians have found the Zoom product to be easier to use than other...

Sep 2020
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CMIO

Functionality and Upgrades

After COVID-19 started, we tried a whole bunch of things for telehealth. We just tried to implement...

Sep 2020
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CMIO

Functionality and Upgrades

Zoom is generally user friendly as a platform for group calls, but the fact that a patient has to...

Sep 2020
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Analyst/Coordinator

Other Observations & Comments

Zoom is pretty straightforward, so I don't really need to work with anyone.

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

Other telehealth platforms have features for the use of peripherals, so we can hear heart and lung...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

We wanted a fast, easy solution since patients could not come in during the initial lockdown from...

Sep 2020
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Manager

Service and Support

Honestly, I haven't been in touch with Zoom directly at all. The executives aren't really involved...

Sep 2020
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Manager

Technology

One challenge with the Zoom product is that it requires patients to download an app, and that sounds...

Sep 2020
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Manager

Other Observations & Comments

Zoom is a big boy. It is trying to find its way in the healthcare space. I think it is going to get...

Sep 2020
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CTO

Interfacing and Integration

Zoom's business is not specific to any one industry. They do a narrow set of things extremely well....

Sep 2020
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CTO

Implementation and Training

I was impressed with how quickly we were able to get up and fully functioning with Zoom. We were...

Sep 2020
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CTO

Functionality and Upgrades

The product is rock solid. We have virtually no issues. We did have one problem one morning when...

Sep 2020
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Physician

Technology

The tool has poor quality and is simplistic. I need quality audio and video with really good optics...

Sep 2020
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Physician

Relationship

I don’t know whether Zoom made a lot of promises. They kept their promises, but they really didn’t...

Sep 2020
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Physician

Implementation and Training

If I had to buy Zoom’s tool again and didn’t have a choice, I would. It is okay for trivial things....

Sep 2020
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Physician

Technology

Zoom is not proactive. They have never done anything. The product quality is poor. I can’t hear or...

Sep 2020
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Physician

Service and Support

During the COVID-19 crisis, Zoom was able to provide what we asked for, but we never had any...

Sep 2020
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Physician

ROI / Cost (care and feeding)

Zoom is trivial, but driving a robot requires training. I didn’t write the check, so I am very happy...

Sep 2020
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Analyst/Coordinator

Relationship

Zoom was very helpful during the onboarding and training of the new physicians. The vendor scheduled...

Sep 2020
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Analyst/Coordinator

Relationship

There isn’t anything that Zoom said they would do that they haven't done. We had some concerns early...

Sep 2020
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Analyst/Coordinator

Other Observations & Comments

I am not sure about Zoom’s executive involvement. They are a relatively small company, and we have...

Sep 2020
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CIO

Functionality and Upgrades

Zoom's solution is a good product. It is easy to use, but it has its own limitations. People need to...

Sep 2020
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VP/Other Executive

Functionality and Upgrades

Zoom is an outlier. We really could just pull it out of the box and use it for a narrow purpose. The...

Sep 2020
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Director

Service and Support

Zoom is not very responsive. It seems like they are so big that we can’t get access to them. I guess...

Sep 2020
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Director

Functionality and Upgrades

Zoom is good for schools but not for patients. It is not a telehealth platform. Often, our...

Sep 2020
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Director

Implementation and Training

Zoom wasn’t helpful at all with helping train our physicians. They didn’t do anything. My staff and...

Sep 2020
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CIO

Technology

We ended up going with Zoom for Healthcare, which is a HIPAA-compliant platform. We are seeing a lot...

Sep 2020
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CIO

Implementation and Training

There aren't any implementation services. We had to roll out the system ourselves. The training is...

Sep 2020
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CMIO

Future Outlook

The vendor will be part of our long-term plan unless the landscape changes for some reason and we...

Sep 2020
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CMIO

Service and Support

The vendor supported us through COVID-19 by letting us use our existing contract to get started. We...

Sep 2020
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CMIO

Interfacing and Integration

What has made the Zoom product simple to use is the fact that it was integrated through Epic's...

Sep 2020
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CMIO

Functionality and Upgrades

What would make the solution better would be the vendor figuring out how to not require our patients...

Sep 2020
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CIO

Functionality and Upgrades

Our physicians have their own practice, and they have a solution that they are using. When they do...

Sep 2020
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CIO

Service and Support

We cannot get ahold of people from the vendor's support. Every time we do, the message we get is...

Sep 2020
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CIO

ROI / Cost (care and feeding)

The biggest strength of the system is its flexibility. With the program, I can give limited accounts...

Sep 2020
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CIO

Functionality and Upgrades

The biggest weakness of the system is that many still find it difficult to navigate. It is hard to...

Sep 2020
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Director

Implementation and Training

Getting the tool implemented during COVID-19 went well. It was just a matter of adding our providers...

Aug 2020
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Director

Interfacing and Integration

If there is ongoing training, it is not something that we are involved with. Zoom just gave us the...

Aug 2020
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Director

Other Observations & Comments

We are going to be moving to a new EMR that has an internal telemedicine solution. But we will keep...

Aug 2020
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Director

Functionality and Upgrades

I don’t know about whether Zoom delivers new technology. We use the tool for one thing and one thing...

Aug 2020
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Director

Functionality and Upgrades

I don’t like that I can’t tell the tool to mute everyone in a meeting. The tool automatically has...

Aug 2020
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Director

Functionality and Upgrades

I don’t deal with the Zoom support. I don’t deal with Zoom executives either. Our group is just a...

Aug 2020
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Director

ROI / Cost (care and feeding)

I know there is a meeting that involves a report on how many users per area are using Zoom’s tool....

Aug 2020
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CIO

Functionality and Upgrades

Because of eased-up regulations during COVID-19 that are still in existence, we initially used...

Aug 2020
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CIO

Service and Support

Zoom was a good vendor to work with. They went from zero to a thousand miles per hour with the...

Aug 2020
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CIO

Implementation and Training

We are looking to improve the overall training and satisfaction experience with the tool for the end...

Aug 2020
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Manager

Functionality and Upgrades

Zoom's system works in general. Early on, it was sometimes difficult to call into the system because...

Aug 2020
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CIO

Technology

Zoom was right below perfect in the way they scaled the technology. Connectivity became an issue...

Aug 2020
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Director

Other Observations & Comments

Zoom has good support videos and training, but we need more tailored help with what we are doing. We...

Aug 2020
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Manager

Relationship

I haven't called the vendor for any support because I haven't needed any support. The vendor was...

Aug 2020
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CIO

Functionality and Upgrades

The product was easy to use for both providers and patients and offered the quickest path to being...

Aug 2020
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CIO

Functionality and Upgrades

We embedded the product into our workflow so that when we were scheduling an appointment, it would...

Aug 2020
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Director

Functionality and Upgrades

In order to log in to Zoom's system, users have to have their own licenses. If a provider is gone or...

Aug 2020
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Director

Functionality and Upgrades

Zoom has been great. There are embedded solutions out in the market that the providers would like...

Aug 2020
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Director

Lessons Learned

I wish Zoom would allow us to schedule in 15-minute increments. That might seem like a stupid...

Aug 2020
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Manager

Lessons Learned

Zoom really came through for us during COVID-19. The vendor gave us a HIPAA-compliant medical...

Aug 2020
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Manager

Functionality and Upgrades

We are mostly using Zoom for scheduled visits. Visits have to be set up with Zoom. We instruct...

Aug 2020
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Manager

Interfacing and Integration

Our EMR does not integrate with Zoom. We can’t integrate the scheduling. We literally just...

Aug 2020
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Physician

Future Outlook

Zoom is certainly part of our long-term plans. Down the road, that will depend on what the...

Aug 2020
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Manager

Functionality and Upgrades

We have doctors who aren't technically proficient. They were open to using Zoom, though, and they...

Aug 2020
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Manager

Lessons Learned

I don't think Zoom made any promises except not to bill us, and they kept that promise. As long as...

Aug 2020
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Manager

Functionality and Upgrades

I didn't buy Zoom because it was free to us during COVID-19. But I would use it again for sure. Zoom...

Aug 2020
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Physician

Functionality and Upgrades

Zoom is good. I don’t like that patients need to download an app on their smartphones. That is very...

Aug 2020
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Physician

Functionality and Upgrades

I think the patients like Zoom, and they appreciate that they don’t have to come in and be exposed...

Aug 2020
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CIO

ROI / Cost (care and feeding)

The vendor hasn't nickel-and-dimed us. The pricing has been pretty straightforward and fair, and I...

Aug 2020
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CIO

Functionality and Upgrades

The Zoom product has become the product of choice for patient engagement, especially on the...

Aug 2020
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CIO

Functionality and Upgrades

We are big believers in the integrated practice model. We have a virtual waiting room where patients...

Aug 2020
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CIO

Lessons Learned

Zoom hasn't told me about 30 new healthcare features or anything. The updates are more related to...

Aug 2020
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CIO

Service and Support

Support is one area where Zoom is getting better. A few months ago, I got the distinct impression...

Aug 2020
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CIO

Other Observations & Comments

Zoom hasn't been very proactive, but in their defense, they haven't needed to be. The executives...

Aug 2020
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Manager

Service and Support

Zoom’s tool enabled us to do scheduling and have an online waiting room, which was really pivotal...

Aug 2020
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Manager

Implementation and Training

Zoom released some training documents that we had to ingest and then deliver to our internal teams....

Aug 2020
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Manager

Functionality and Upgrades

Zoom is delivering on what their tool is supposed to do, but with any technology, there can be...

Aug 2020
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Manager

Functionality and Upgrades

I can connect to someone instantly with the software. The system is very inexpensive and has great...

Aug 2020
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Manager

Service and Support

Not a lot of training or support are required because the software is so straightforward and easy to...

Aug 2020
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Manager

Future Outlook

We are planning to move forward with Zoom in the long run. They are so much cheaper than the other...

Aug 2020
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CEO/President

Functionality and Upgrades

I think Zoom’s product is very user friendly. The vendor has made it very easy to increase licenses...

Aug 2020
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CEO/President

Functionality and Upgrades

The vendor offered very little training. We conducted all of our training internally using tools...

Aug 2020
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CEO/President

Functionality and Upgrades

I feel confident that there will be a substantial change in healthcare in terms of telemedicine,...

Aug 2020
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CEO/President

Technology

We use the Zoom platform for our telehealth visits. I haven't seen any new technology delivered...

Aug 2020
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Physician

Functionality and Upgrades

We are using Zoom for scheduled patient visits with existing and new patients. I have also used Zoom...

Aug 2020