Zoom for Healthcare Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
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User Commentary
Relationship, Operations
With Zoom, we have never really had ongoing support. When we first joined, we had someone helping...
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Product
Zoom for Healthcare is user-friendly for both patients and staff, and most people already have some...
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Loyalty
Zoom for Healthcare does not integrate with the EHR we have right now, but we are moving away from...
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Product
With Zoom for Healthcare, it would be great to have the ability to add customizable web forms so...
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Relationship, Product
When Zoom has performed upgrades in the past, there have been no disruptions to service, and that...
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Operations
Zoom for Healthcare has grown substantially, adding many more features and capabilities than it had...
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Relationship, Product
Zoom for Healthcare is stable and works well for us. The vendor continues to release new...
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Relationship
We do not have direct communication with anyone at Zoom. Zoom for Healthcare was contracted entirely...
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Value
We have noticed that Zoom is increasingly introducing new capabilities and services that are billed...
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Loyalty, Product
Zoom for Healthcare performs very well as a telehealth platform, especially for video conferencing...
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Relationship
Zoom's executive involvement is good. I have actually met an executive from Zoom. In terms of...
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Loyalty
Zoom's overall quality is solid. Zoom for Healthcare is inherently an old-school product. I don't...
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Loyalty, Product
I think that Zoom is going in the right direction and is doing pretty well with delivering new...
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Relationship, Product
Our experience with Zoom has been really positive overall. They do a really good job making Zoom for...
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Product
Zoom for Healthcare is designed to be used by our entire organization. It is essentially Zoom but...
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Value
I have recently been disappointed with the executive involvement from Zoom. That has to do with our...
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Product
The system accomplishes what we need, and it works as intended. We use it for delivering healthcare...
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Product
I don’t know that we have done much to enhance what we first put into the system. We probably aren’t...
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Relationship
When it comes to support, if I put in a trouble ticket with Zoom, it can take days to get a response....
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Relationship
Zoom has upcoming maintenance windows and things like that. They have done an effective job of...
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Loyalty
We are going to continue to use as little of Zoom for Healthcare as we can, and I am pretty...
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Operations
There hasn’t really been anything I would like to see added to Zoom for Healthcare that I have...
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Relationship
We have a wholesale partner who is the primary technical resource that has helped us with our...
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Relationship, Product
We have had three outages in Zoom for Healthcare in the last year. I don’t know whether that is...
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Product
Zoom for Healthcare is interoperable with our EHR through a FHIR interface, so there is a high level...
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Product
When we deploy a new unit, we can export the entire contact list from an existing place to a CSV...
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Relationship
Zoom has always been very poor at giving suggestions to make their product better. They are too busy...
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Relationship
In the background, Zoom does a ton of stuff to reduce their signal compression and then rebuild it...
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Product
When it comes to acute care, Zoom for Healthcare is not meeting expectations. For a virtual...
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Product
The pan-tilt-zoom camera navigation in the solution is primitive at best. Zoom could easily boost...
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Product
There is a management team for the solution. I haven't seen the evolution of Zoom for Healthcare on...
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Relationship
With Zoom for Healthcare, I haven't seen any problems or proactive monitoring to let me know that...
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Product
There are navigation pains with Zoom for Healthcare. There needs to be improved functionality in the...
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Loyalty
When our organization bought Zoom, they bought it for everything. They bought it for business use...
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Relationship
I feel like Zoom is not communicative. Sometimes, getting them to respond to issues or questions can...
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Product
We have had some issues with Zoom for Healthcare's integration with Epic's systems. Zoom for...
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Product
Zoom for Healthcare is used as a backup solution or for instances where a primary platform is not...
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Product
Zoom for Healthcare is our secondary telehealth solution; it also fills in the gaps that the EHR's...
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Product
Zoom has enhanced Zoom for Healthcare a lot with AI enhancements, like automatic transcription and...
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Culture, Value
With Zoom for Healthcare, we had to change our licensing model, so we lost some benefits like having...
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Relationship
Zoom will give us a heads-up whenever there is a release note or issue. Zoom is always really up on...
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Operations
Zoom for Healthcare is pretty intuitive and straightforward, so we don't need much training to use...
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Product
Zoom for Healthcare works as designed. It is stable, and the functions and features are pretty...
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Product
Zoom's software is integrated with our EHR. Our EHR vendor has their own telehealth solution, but it...
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Loyalty, Product
In a couple of years, Zoom's system may be replaced with our EHR vendor’s solution. Zoom's solution...
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Value
Zoom was better at not charging for every little thing in the past, but since they have developed...
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Product, Value
When we put Zoom for Healthcare in as our telehealth platform, it really improved the patient...
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Product
Zoom for Healthcare has an easy-to-use interface, and it isn't cluttered. The system keeps the most...
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Operations
Zoom for Healthcare is so easy. I don't know that we need much training, but Zoom's web resources...
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Product
Zoom for Healthcare is doing almost everything we want it to do. There is really only one thing that...
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Relationship
We have had some struggles with Zoom’s support. When we have actual issues, the vendor takes a while...
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Product
The product has a pretty high percentage of working correctly, and we are good with the current...
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Loyalty
The downside with the product is that when there are problems, it is kind of hard to get answers...
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Loyalty, Product
The system's biggest strengths are its reliability and its encrypted HIPAA component. Those are the...
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Culture
Zoom is big on promoting new products or deals in terms of our licenses or packaging, but they...
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Relationship
Zoom is good. They aren't too invasive. They message us when they have updates that we need to take...
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Operations, Product
I know that users can schedule meetings through Zoom and then open the meetings through Teams if...
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Relationship
When we need help from Zoom, the help isn't super tailored to healthcare. Zoom has changed their...
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Product
I like that we have the flexibility to set things up as we need. We can use Zoom's solution for...
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Relationship, Product
Things have been good for the last couple of months. Zoom did an upgrade that we didn't know about...
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Product
We are very happy using Zoom. It is working much better for us than our previous solution. The group...
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Operations, Product
There wasn't really much to do with Zoom, so I wouldn't call getting it a true implementation. We...
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Operations
There is a huge volume of training material, and it isn't particularly well organized. So if we look...
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Product, Value
We are really leveraging telemedicine to decant volumes from primary care for our chronic diseases....
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Loyalty
I don't know if Zoom for Healthcare is part of our long-term plans. If Epic's development team could...
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Product
We have been using Zoom for Healthcare for a while. Zoom fills the gaps that Epic can’t, so they do...
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Loyalty
I don't think I would go with Zoom for Healthcare again. It has been fine. The general feeling is...
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Relationship, Product
Zoom for Healthcare has been very reliable, and we have been able to really do a lot with our...
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Loyalty
One of our honor roll metrics this year for our EMR was that we needed to be able to send a direct...
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Operations
We don't really have a lot of ongoing training from Zoom. Zoom for Healthcare can sometimes be a...
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Operations
The implementation of Zoom for Healthcare went fine. But since we implemented it, I don't know that...
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Relationship
It takes a little while to get a response from Zoom. They try to be proactive, but I don't feel like...
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Loyalty, Relationship
Zoom does a preview of new products coming out to tell us about new possibilities.
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Product
Zoom’s HIPAA-compliant accounts are kind of cumbersome for staff to get into. There is a frequent...
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