Zoom for Healthcare Commentary

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I've seen a tremendous amount of new functionality deployed in the platform on an ongoing basis....

Using the tool is just the cost of doing business for us. It’s hard to get excited about that and...

With Zoom, the training is all self-help training, and it can be hard to navigate. It can be hard to...

We have asked for certain features, and the vendor has added them. We have worked with Zoom directly...

Zoom for Healthcare is going great. We love it. It’s a night-and-day difference from what we had to...

Zoom for Healthcare is being replaced because it functions primarily as a secure conferencing...

Zoom for Healthcare is easy to implement and robust. It is a stable platform with good clarity of connection....

With Zoom, there was no trainer like we had with other platforms. There was more of a self-guided...

Zoom's support is almost completely automated, with somebody from a remote help desk sending us an...

With Zoom, we have never really had ongoing support. When we first joined, we had someone helping...

Zoom for Healthcare is user-friendly for both patients and staff, and most people already have some...

Zoom for Healthcare does not integrate with the EHR we have right now, but we are moving away from...

With Zoom for Healthcare, it would be great to have the ability to add customizable web forms so...

When Zoom has performed upgrades in the past, there have been no disruptions to service, and that...

Zoom for Healthcare has grown substantially, adding many more features and capabilities than it had...

Zoom for Healthcare is stable and works well for us. The vendor continues to release new...

We do not have direct communication with anyone at Zoom. Zoom for Healthcare was contracted entirely...

We have noticed that Zoom is increasingly introducing new capabilities and services that are billed...

Zoom for Healthcare performs very well as a telehealth platform, especially for video conferencing...

Zoom's executive involvement is good. I have actually met an executive from Zoom. In terms of...

Zoom's overall quality is solid. Zoom for Healthcare is inherently an old-school product. I don't...

I think that Zoom is going in the right direction and is doing pretty well with delivering new...

Our experience with Zoom has been really positive overall. They do a really good job making Zoom for...

Zoom for Healthcare is designed to be used by our entire organization. It is essentially Zoom but...

I have recently been disappointed with the executive involvement from Zoom. That has to do with our...

The system accomplishes what we need, and it works as intended. We use it for delivering healthcare...

I don’t know that we have done much to enhance what we first put into the system. We probably aren’t...

When it comes to support, if I put in a trouble ticket with Zoom, it can take days to get a response....

Zoom has upcoming maintenance windows and things like that. They have done an effective job of...

We are going to continue to use as little of Zoom for Healthcare as we can, and I am pretty...

There hasn’t really been anything I would like to see added to Zoom for Healthcare that I have...

We have a wholesale partner who is the primary technical resource that has helped us with our...

We have had three outages in Zoom for Healthcare in the last year. I don’t know whether that is...

Zoom for Healthcare is interoperable with our EHR through a FHIR interface, so there is a high level...

When we deploy a new unit, we can export the entire contact list from an existing place to a CSV...

Zoom has always been very poor at giving suggestions to make their product better. They are too busy...

In the background, Zoom does a ton of stuff to reduce their signal compression and then rebuild it...

When it comes to acute care, Zoom for Healthcare is not meeting expectations. For a virtual...

The pan-tilt-zoom camera navigation in the solution is primitive at best. Zoom could easily boost...

There is a management team for the solution. I haven't seen the evolution of Zoom for Healthcare on...

With Zoom for Healthcare, I haven't seen any problems or proactive monitoring to let me know that...

There are navigation pains with Zoom for Healthcare. There needs to be improved functionality in the...

When our organization bought Zoom, they bought it for everything. They bought it for business use...

I feel like Zoom is not communicative. Sometimes, getting them to respond to issues or questions can...

We have had some issues with Zoom for Healthcare's integration with Epic's systems. Zoom for...

Zoom for Healthcare is used as a backup solution or for instances where a primary platform is not...

Zoom for Healthcare is our secondary telehealth solution; it also fills in the gaps that the EHR's...

Zoom has enhanced Zoom for Healthcare a lot with AI enhancements, like automatic transcription and...

With Zoom for Healthcare, we had to change our licensing model, so we lost some benefits like having...

Zoom will give us a heads-up whenever there is a release note or issue. Zoom is always really up on...

Zoom for Healthcare is pretty intuitive and straightforward, so we don't need much training to use...

Zoom for Healthcare works as designed. It is stable, and the functions and features are pretty...

Zoom's software is integrated with our EHR. Our EHR vendor has their own telehealth solution, but it...

In a couple of years, Zoom's system may be replaced with our EHR vendor’s solution. Zoom's solution...