Zoom for Healthcare Commentary

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The biggest opportunities for product improvement are stability, as the product has started to...

What I like most about the product is that it is easy to use.

I would recommend more quality assurance testing. There have been more crashes and other issues recently....

One of the vendor's biggest strengths is that, by this point, most people have used Zoom for...

I sure hope Zoom for Healthcare is part of our long-term plans. The organization may think...

Zoom for Healthcare has a lot of cool features that we would like to turn on, like automatic...

Zoom for Healthcare is not user friendly. It is not really a telehealth application per se. When I’m...

There are some issues that are consistent with Zoom for Healthcare, like audio issues and not being...

Zoom doesn't have the best support. Even when they push things out, they just push things out. We...

Zoom has had fewer instances of downtime in recent years than they have in the past. That's been...

I've seen a tremendous amount of new functionality deployed in the platform on an ongoing basis....

Using the tool is just the cost of doing business for us. It’s hard to get excited about that and...

With Zoom, the training is all self-help training, and it can be hard to navigate. It can be hard to...

We have asked for certain features, and the vendor has added them. We have worked with Zoom directly...

Zoom for Healthcare is going great. We love it. It’s a night-and-day difference from what we had to...

Zoom for Healthcare is being replaced because it functions primarily as a secure conferencing...

Zoom for Healthcare is easy to implement and robust. It is a stable platform with good clarity of connection....

With Zoom, there was no trainer like we had with other platforms. There was more of a self-guided...

Zoom's support is almost completely automated, with somebody from a remote help desk sending us an...

With Zoom, we have never really had ongoing support. When we first joined, we had someone helping...

Zoom for Healthcare is user-friendly for both patients and staff, and most people already have some...

Zoom for Healthcare does not integrate with the EHR we have right now, but we are moving away from...

With Zoom for Healthcare, it would be great to have the ability to add customizable web forms so...

When Zoom has performed upgrades in the past, there have been no disruptions to service, and that...

Zoom for Healthcare has grown substantially, adding many more features and capabilities than it had...

Zoom for Healthcare is stable and works well for us. The vendor continues to release new...

We do not have direct communication with anyone at Zoom. Zoom for Healthcare was contracted entirely...

We have noticed that Zoom is increasingly introducing new capabilities and services that are billed...

Zoom for Healthcare performs very well as a telehealth platform, especially for video conferencing...

Zoom's executive involvement is good. I have actually met an executive from Zoom. In terms of...

Zoom's overall quality is solid. Zoom for Healthcare is inherently an old-school product. I don't...

I think that Zoom is going in the right direction and is doing pretty well with delivering new...

Our experience with Zoom has been really positive overall. They do a really good job making Zoom for...