FHIR Platform Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Product
Our primary focus is on using 1upHealth’s FHIR server, and I really like their product from a FHIR...
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Relationship, Product
1upHealth is trying to get into the clinical data realm, so they are trying to do a transformation....
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Relationship
Over the last year and a half, there has been a lot of turnover with the C-level folks at 1upHealth....
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Loyalty, Relationship
1upHealth has been a great partner. I am going to look at them in other capabilities to find out...
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Value
I hate the system's cost, but it is what it is. FHIR Platform has a better price than almost...
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Operations
1upHealth was a great partner in our implementation. We had a project manager assigned to us, and...
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Relationship, Operations
If I were hypothetically in the market for a new vendor to help me meet CMS interoperability rules,...
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Product
In terms of supporting our integration or interoperability goals, FHIR Platform is doing well. We...
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Operations
We get updates from 1upHealth, but that is not frequent. And 1upHealth could go a little more in...
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Value
FHIR Platform is not cheap. And there are limits; we can only send so many records, and sometimes...
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Relationship
1upHealth could have slightly better responsiveness. We reach out to them, and then we just wait for...
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Relationship, Operations
1upHealth is technically proactive, and they are improving their implementation and support.
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Relationship
I would like 1upHealth to have better, more complete, more timely, and more proactive support. They...
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Relationship, Value
1upHealth is happy to meet all my needs if I pay them.
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Loyalty, Product
FHIR Platform is not helping us get data we wouldn't otherwise have, and it doesn't help us flow...
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Product, Value
1upHealth is meeting our core deliverables now. A member can use the patient API and pull in their...
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Product, Value
I would buy FHIR Platform again. We just hand off the data, and the process is fairly...
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Product, Value
We are only using a portion of what 1upHealth has to offer, but we are happy with the portion that...
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Relationship
1upHealth is definitely open and willing to listen to their clients as far as pushing this solution...
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Product
We would like 1upHealth to build out some analytics into the interface of the data coming into the...
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Relationship
1upHealth has done well with their service and attention to detail. I have a team of people from the...
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Relationship, Product
I know 1upHealth is getting into electronic prior authorizations. Based on our relationship with...
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Relationship
1upHealth was actually ahead of where they promised to be and got us up and running ahead of...
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Loyalty, Value
We are ending our plan with 1upHealth. We have so few people using it. The general public has no...
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Value
What 1upHealth is charging based on what we looked at with other vendors is the market price for...
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Relationship, Operations
1upHealth should invest in education or look to hire people who have a lot of experience in the...
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Relationship
The support that 1upHealth gives is great, and they do a good job. With our current 1upHealth...
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Loyalty, Product
We use 1upHealth for interoperability files to meet the regulatory requirement from CMS. 1upHealth...
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Relationship, Product
I like that 1upHealth is proactive in terms of staying ahead of the CMS interoperability rules. They...
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Operations, Product
If I were hypothetically in the market for a vendor to help with CMS interoperability rules, I would...
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Operations
The one area where I would like to see improvement is 1upHealth's maturity when it comes to...
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Loyalty, Product
If I look at FHIR Platform exclusively around the compliance that I acquired the product for, I am...
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Loyalty
I went from another vendor to 1upHealth. 1upHealth is my first choice. That is based on my...
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Relationship
If I had a peer or a friend from another organization ask about my thoughts on the product, I would...
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Relationship
The vendor could help us have better use cases or more use cases, especially as we look at...
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Loyalty, Product, Value
If I were looking for solutions for CMS payer interoperability, I would definitely look for...
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Relationship, Product
1upHealth has been pretty good with development or project management. Even with the production...
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Relationship, Product
1upHealth has been very transparent about their upgrades and any changes. FHIR Platform has been...
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Culture, Loyalty
With FHIR Platform, there is always room for improvement. Outside of what we have been using, we...
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Relationship, Operations
1upHealth helps us with new technology whenever there is a new offering. I have a regular meeting...
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Relationship
1upHealth hasn’t been doing any phone support for us, but they have been pretty good with web...
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Loyalty, Product
1upHealth is checking the box for us, but they are still learning. One piece that we worked together...
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Culture, Value
Much of our population is elderly, so it is rare for them to use the services that 1upHealth...
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Relationship
I would say tell someone asking about 1upHealth that the vendor is very easy to work with. They have...
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Loyalty
When we first started in this space a few years ago, 1upHealth wasn’t our first choice. We went with...
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Product
1upHealth should provide reports with data insights, like population health information and risk...
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Operations
I am generally satisfied with 1upHealth. We actually fired another vendor to hire 1upHealth because...
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Loyalty, Product
We had a homegrown solution, and we ran into very predictable problems. We were able to convince our...
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Relationship, Product
There are some API services that I want to get to that FHIR Platform doesn’t support. I would also...
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Relationship
The person I work with at 1upHealth is very proactive. They try to stay engaged and make sure they...
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Loyalty, Product
1upHealth caught my eye because it is FHIR first, and they did a really robust architecture road...
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Relationship
We have a really good relationship with the 1upHealth team, and we were actually able to do in about...
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Loyalty
We are really excited to see the latest CMS mandate; interoperability is going to continue to...
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Relationship, Operations
The people who have worked with us in the implementation have been really cognizant of the certain...
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Loyalty
On the 1upHealth side, I feel really confident that we are going to be able to meet the compliance...
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Loyalty, Relationship, Product
One thing that is on my mind is the upcoming 2027 CMS deadlines, and I know the deadlines are on...
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Product
FHIR Platform has an enormous amount of our data. It has our members, our providers, and our claims....
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Relationship, Operations
We meet regularly with 1upHealth, especially since our post-go-live implementation, just to make...
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Loyalty, Product
We had some issues with our previous payer software, and somewhere throughout that, I had a...
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Culture
There was a lot of back-and-forth with 1upHealth about what we should be paying versus the number of...
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Operations
We didn't really get any training from 1upHealth initially. We were well versed in FHIR and the...
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Operations, Value
We had a rocky relationship with integration for FHIR Platform. When we first did our data...
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Loyalty, Relationship
Other payer interoperability vendors we have talked to are actively participating in the industry....
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Loyalty, Relationship
1upHealth doesn’t seem to have a road map or thoughts for the future. We looked at different...
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Relationship
1upHealth doesn’t execute well. We have had a lot of cases where there have been major outages, and...
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Relationship
The follow-up and handoff with our 1upHealth client manager have been great. We anticipated the...
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Loyalty, Operations
We focused on 1upHealth at the recommendation of some peers at other plans, and then we did some...
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Loyalty, Product
1upHealth provides a more innovative, modern data solution with rapid growth and a strong focus on...
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Product, Value
As we don't have much membership usage of the application, it is hard to assess ROI. However, being...
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Relationship, Product
We obviously have some challenges with any type of relationship, and some of those challenges are...
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Product
I would tell a peer to make a determination of where they want to go between 1upHealth's legacy...
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Loyalty
We are currently in the process of deciding whether 1upHealth is going to be part of our long-term...
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Value
FHIR Platform works really well. 1upHealth does a good job of avoiding charging us for every little...
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Relationship
Things with 1upHealth have been progressing. We have been with them for a long time, and they have...
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