Commentary Summary
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User Commentary
Product, Value
1upHealth's system has brought on the ability to exchange the clinical data that is being requested....
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Product
The vendor was good when the regulations came out for payer-to-member interoperability. 1upHealth...
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Relationship
The vendor has been good at providing the support, staff, and expertise we need. We have no complaints....
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Loyalty, Product
All payer-to-member APIs are FHIR based. We worked with the vendor to create a separate FHIR data...
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Product
I expected some analytic statistics of the usage, and I expected the vendor to provide us more...
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Loyalty, Value
Having an FHIR platform is the long-term strategy, but the vendor relationship might not be. I would...
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Relationship
The vendor is delivering their service but not in the time frames we expect. Also, I have not gotten...
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Product, Value
I have not seen any tangible outcomes other than compliance. No one has told us that we are not...
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Value
We are unhappy with 1upHealth, but other vendors are worse when it comes to FHIR implementation. If...
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Operations, Product
I might not be the most technologically savvy person. I don't know how to use the product, and I am...
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Relationship
We feel like 1upHealth has a resourcing issue. We also feel like we are at the bottom of their...
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Loyalty
One of the reasons that we went with 1upHealth was that another organization thinks that 1upHealth...
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Culture, Relationship, Operations
With the way that the solution was originally set up, the vendor's people weren't always able to...
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Loyalty, Value
We are moving away from the solution because the vendor is going to start charging more. 1upHealth...
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Operations, Value
Overall, 1upHealth has been a good vendor to work with, and we have had a good partnership. But...
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Relationship, Operations
There were some unique things that 1upHealth did not support out of the box and that they did not...
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Culture, Value
1upHealth has gotten firmer on their pricing and has increased prices. We had to do some negotiation...
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Loyalty
We are looking at leveraging the flip side of patient access. As a payer, we need to be compliant...
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Relationship, Operations
1upHealth could improve by having a clearer road map. They committed some functionalities to us, and...
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Relationship
1upHealth has pretty good client relationships, and we have regular meetings with them. Our...
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Relationship, Product
1upHealth has CMS compliance expertise, and we are hoping that we can rely on them to help us know...
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Loyalty
When we were looking at other companies to consider, we landed on 1upHealth. They had the best...
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Relationship, Product
1upHealth has helped us to be operational on the payer-to-member exchange. the payer-to-payer...
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