FHIR Platform Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Manager

Product

Our primary focus is on using 1upHealth’s FHIR server, and I really like their product from a FHIR...

May 2025
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Manager

Relationship, Product

1upHealth is trying to get into the clinical data realm, so they are trying to do a transformation....

May 2025
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Manager

Relationship

Over the last year and a half, there has been a lot of turnover with the C-level folks at 1upHealth....

May 2025
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COO

Loyalty, Relationship

1upHealth has been a great partner. I am going to look at them in other capabilities to find out...

May 2025
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COO

Value

I hate the system's cost, but it is what it is. FHIR Platform has a better price than almost...

May 2025
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COO

Operations

1upHealth was a great partner in our implementation. We had a project manager assigned to us, and...

May 2025
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CIO

Relationship, Operations

If I were hypothetically in the market for a new vendor to help me meet CMS interoperability rules,...

Apr 2025
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CIO

Product

In terms of supporting our integration or interoperability goals, FHIR Platform is doing well. We...

Apr 2025
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CIO

Operations

We get updates from 1upHealth, but that is not frequent. And 1upHealth could go a little more in...

Apr 2025
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CIO

Value

FHIR Platform is not cheap. And there are limits; we can only send so many records, and sometimes...

Apr 2025
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CIO

Relationship

1upHealth could have slightly better responsiveness. We reach out to them, and then we just wait for...

Apr 2025
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Director

Relationship, Operations

1upHealth is technically proactive, and they are improving their implementation and support.

Apr 2025
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Director

Relationship

I would like 1upHealth to have better, more complete, more timely, and more proactive support. They...

Apr 2025
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Director

Relationship, Value

1upHealth is happy to meet all my needs if I pay them.

Apr 2025
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Director

Loyalty, Product

FHIR Platform is not helping us get data we wouldn't otherwise have, and it doesn't help us flow...

Feb 2025
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Director

Product, Value

1upHealth is meeting our core deliverables now. A member can use the patient API and pull in their...

Feb 2025
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Director

Product, Value

I would buy FHIR Platform again. We just hand off the data, and the process is fairly...

Feb 2025
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CIO

Product, Value

We are only using a portion of what 1upHealth has to offer, but we are happy with the portion that...

Feb 2025
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VP/Other Executive

Relationship

1upHealth is definitely open and willing to listen to their clients as far as pushing this solution...

Jan 2025
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VP/Other Executive

Product

We would like 1upHealth to build out some analytics into the interface of the data coming into the...

Jan 2025
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VP/Other Executive

Relationship

1upHealth has done well with their service and attention to detail. I have a team of people from the...

Jan 2025
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VP/Other Executive

Relationship, Product

I know 1upHealth is getting into electronic prior authorizations. Based on our relationship with...

Jan 2025
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VP/Other Executive

Relationship

1upHealth was actually ahead of where they promised to be and got us up and running ahead of...

Jan 2025
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VP/Other Executive

Loyalty, Value

We are ending our plan with 1upHealth. We have so few people using it. The general public has no...

Jan 2025
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VP/Other Executive

Value

What 1upHealth is charging based on what we looked at with other vendors is the market price for...

Jan 2025
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VP/Other Executive

Relationship, Operations

1upHealth should invest in education or look to hire people who have a lot of experience in the...

Jan 2025
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VP/Other Executive

Relationship

The support that 1upHealth gives is great, and they do a good job. With our current 1upHealth...

Jan 2025
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VP/Other Executive

Loyalty, Product

We use 1upHealth for interoperability files to meet the regulatory requirement from CMS. 1upHealth...

Jan 2025
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VP/Other Executive

Relationship, Product

I like that 1upHealth is proactive in terms of staying ahead of the CMS interoperability rules. They...

Jan 2025
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VP/Other Executive

Operations, Product

If I were hypothetically in the market for a vendor to help with CMS interoperability rules, I would...

Jan 2025
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VP/Other Executive

Operations

The one area where I would like to see improvement is 1upHealth's maturity when it comes to...

Jan 2025
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CIO

Loyalty, Product

If I look at FHIR Platform exclusively around the compliance that I acquired the product for, I am...

Dec 2024
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CIO

Loyalty

I went from another vendor to 1upHealth. 1upHealth is my first choice. That is based on my...

Dec 2024
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CIO

Relationship

If I had a peer or a friend from another organization ask about my thoughts on the product, I would...

Dec 2024
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CIO

Relationship

The vendor could help us have better use cases or more use cases, especially as we look at...

Dec 2024
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Manager

Loyalty, Product, Value

If I were looking for solutions for CMS payer interoperability, I would definitely look for...

Dec 2024
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Manager

Relationship, Product

1upHealth has been pretty good with development or project management. Even with the production...

Dec 2024
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Manager

Relationship, Product

1upHealth has been very transparent about their upgrades and any changes. FHIR Platform has been...

Dec 2024
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Manager

Culture, Loyalty

With FHIR Platform, there is always room for improvement. Outside of what we have been using, we...

Dec 2024
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Manager

Relationship, Operations

1upHealth helps us with new technology whenever there is a new offering. I have a regular meeting...

Dec 2024
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Manager

Relationship

1upHealth hasn’t been doing any phone support for us, but they have been pretty good with web...

Dec 2024
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VP/Other Executive

Loyalty, Product

1upHealth is checking the box for us, but they are still learning. One piece that we worked together...

Dec 2024
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VP/Other Executive

Culture, Value

Much of our population is elderly, so it is rare for them to use the services that 1upHealth...

Dec 2024
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VP/Other Executive

Relationship

I would say tell someone asking about 1upHealth that the vendor is very easy to work with. They have...

Dec 2024
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VP/Other Executive

Loyalty

When we first started in this space a few years ago, 1upHealth wasn’t our first choice. We went with...

Dec 2024
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Director

Product

1upHealth should provide reports with data insights, like population health information and risk...

Dec 2024
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Director

Operations

I am generally satisfied with 1upHealth. We actually fired another vendor to hire 1upHealth because...

Dec 2024
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Director

Loyalty, Product

We had a homegrown solution, and we ran into very predictable problems. We were able to convince our...

Dec 2024
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Director

Relationship, Product

There are some API services that I want to get to that FHIR Platform doesn’t support. I would also...

Dec 2024
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Director

Relationship

The person I work with at 1upHealth is very proactive. They try to stay engaged and make sure they...

Dec 2024
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VP/Other Executive

Loyalty, Product

1upHealth caught my eye because it is FHIR first, and they did a really robust architecture road...

Dec 2024
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VP/Other Executive

Relationship

We have a really good relationship with the 1upHealth team, and we were actually able to do in about...

Dec 2024
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VP/Other Executive

Loyalty

We are really excited to see the latest CMS mandate; interoperability is going to continue to...

Dec 2024
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VP/Other Executive

Relationship, Operations

The people who have worked with us in the implementation have been really cognizant of the certain...

Dec 2024
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VP/Other Executive

Loyalty

On the 1upHealth side, I feel really confident that we are going to be able to meet the compliance...

Dec 2024
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Analyst/Coordinator

Loyalty, Relationship, Product

One thing that is on my mind is the upcoming 2027 CMS deadlines, and I know the deadlines are on...

Dec 2024
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Analyst/Coordinator

Product

FHIR Platform has an enormous amount of our data. It has our members, our providers, and our claims....

Dec 2024
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Analyst/Coordinator

Relationship, Operations

We meet regularly with 1upHealth, especially since our post-go-live implementation, just to make...

Dec 2024
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Analyst/Coordinator

Loyalty, Product

We had some issues with our previous payer software, and somewhere throughout that, I had a...

Dec 2024
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Analyst/Coordinator

Culture

There was a lot of back-and-forth with 1upHealth about what we should be paying versus the number of...

Dec 2024
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Director

Operations

We didn't really get any training from 1upHealth initially. We were well versed in FHIR and the...

Nov 2024
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Director

Operations, Value

We had a rocky relationship with integration for FHIR Platform. When we first did our data...

Nov 2024
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Director

Loyalty, Relationship

Other payer interoperability vendors we have talked to are actively participating in the industry....

Nov 2024
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Director

Loyalty, Relationship

1upHealth doesn’t seem to have a road map or thoughts for the future. We looked at different...

Nov 2024
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Director

Relationship

1upHealth doesn’t execute well. We have had a lot of cases where there have been major outages, and...

Nov 2024
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Director

Relationship

The follow-up and handoff with our 1upHealth client manager have been great. We anticipated the...

Nov 2024
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Director

Loyalty, Operations

We focused on 1upHealth at the recommendation of some peers at other plans, and then we did some...

Nov 2024
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Manager

Loyalty, Product

1upHealth provides a more innovative, modern data solution with rapid growth and a strong focus on...

Oct 2024
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Manager

Product, Value

As we don't have much membership usage of the application, it is hard to assess ROI. However, being...

Sep 2024
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Director

Relationship, Product

We obviously have some challenges with any type of relationship, and some of those challenges are...

Aug 2024
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Director

Product

I would tell a peer to make a determination of where they want to go between 1upHealth's legacy...

Aug 2024
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Director

Loyalty

We are currently in the process of deciding whether 1upHealth is going to be part of our long-term...

Aug 2024
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Director

Value

FHIR Platform works really well. 1upHealth does a good job of avoiding charging us for every little...

Aug 2024
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(0)
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Director

Relationship

Things with 1upHealth have been progressing. We have been with them for a long time, and they have...

Aug 2024
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