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User Commentary

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CIO

Product, Value

1upHealth's system has brought on the ability to exchange the clinical data that is being requested....

Jun 2023
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VP/Other Executive

Product

The vendor was good when the regulations came out for payer-to-member interoperability. 1upHealth...

Apr 2023
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VP/Other Executive

Relationship

The vendor has been good at providing the support, staff, and expertise we need. We have no complaints....

Apr 2023
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(0)
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VP/Other Executive

Loyalty, Product

All payer-to-member APIs are FHIR based. We worked with the vendor to create a separate FHIR data...

Apr 2023
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(0)
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Manager

Product

I expected some analytic statistics of the usage, and I expected the vendor to provide us more...

Mar 2023
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Manager

Loyalty, Value

Having an FHIR platform is the long-term strategy, but the vendor relationship might not be. I would...

Mar 2023
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(0)
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Manager

Relationship

The vendor is delivering their service but not in the time frames we expect. Also, I have not gotten...

Mar 2023
||
(0)
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Manager

Product, Value

I have not seen any tangible outcomes other than compliance. No one has told us that we are not...

Mar 2023
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(0)
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Manager

Value

We are unhappy with 1upHealth, but other vendors are worse when it comes to FHIR implementation. If...

Mar 2023
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(0)
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Manager

Operations, Product

I might not be the most technologically savvy person. I don't know how to use the product, and I am...

Mar 2023
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(0)
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Analyst/Coordinator

Relationship

We feel like 1upHealth has a resourcing issue. We also feel like we are at the bottom of their...

Mar 2023
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(0)
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Analyst/Coordinator

Loyalty

One of the reasons that we went with 1upHealth was that another organization thinks that 1upHealth...

Mar 2023
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(0)
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Analyst/Coordinator

Culture, Relationship, Operations

With the way that the solution was originally set up, the vendor's people weren't always able to...

Mar 2023
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Analyst/Coordinator

Loyalty, Value

We are moving away from the solution because the vendor is going to start charging more. 1upHealth...

Mar 2023
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(0)
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Manager

Operations, Value

Overall, 1upHealth has been a good vendor to work with, and we have had a good partnership. But...

Oct 2022
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(0)
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Manager

Relationship, Operations

There were some unique things that 1upHealth did not support out of the box and that they did not...

Oct 2022
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(0)
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Manager

Culture, Value

1upHealth has gotten firmer on their pricing and has increased prices. We had to do some negotiation...

Oct 2022
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Manager

Loyalty

We are looking at leveraging the flip side of patient access. As a payer, we need to be compliant...

Oct 2022
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(0)
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Manager

Relationship, Operations

1upHealth could improve by having a clearer road map. They committed some functionalities to us, and...

Oct 2022
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(0)
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Manager

Relationship

1upHealth has pretty good client relationships, and we have regular meetings with them. Our...

Oct 2022
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(0)
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Manager

Relationship, Product

1upHealth has CMS compliance expertise, and we are hoping that we can rely on them to help us know...

Oct 2022
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(0)
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Manager

Loyalty

When we were looking at other companies to consider, we landed on 1upHealth. They had the best...

Oct 2022
||
(0)
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VP/Other Executive

Relationship, Product

1upHealth has helped us to be operational on the payer-to-member exchange. the payer-to-payer...

Oct 2022
||
(0)
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