FHIR Platform Commentary
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Subject Expert
Tyson Blauer
Insights Director
Commentary Summary
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User Commentary
Loyalty, Product
1upHealth caught my eye because it is FHIR first, and they did a really robust architecture road...
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Relationship
We have a really good relationship with the 1upHealth team, and we were actually able to do in about...
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Loyalty
We are really excited to see the latest CMS mandate; interoperability is going to continue to...
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Relationship, Operations
The people who have worked with us in the implementation have been really cognizant of the certain...
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Loyalty
On the 1upHealth side, I feel really confident that we are going to be able to meet the compliance...
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Loyalty, Relationship, Product
One thing that is on my mind is the upcoming 2027 CMS deadlines, and I know the deadlines are on...
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Product
FHIR Platform has an enormous amount of our data. It has our members, our providers, and our claims....
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Relationship, Operations
We meet regularly with 1upHealth, especially since our post-go-live implementation, just to make...
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Loyalty, Product
We had some issues with our previous payer software, and somewhere throughout that, I had a...
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Culture
There was a lot of back-and-forth with 1upHealth about what we should be paying versus the number of...
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Operations
We didn't really get any training from 1upHealth initially. We were well versed in FHIR and the...
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Operations, Value
We had a rocky relationship with integration for FHIR Platform. When we first did our data...
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Loyalty, Relationship
Other payer interoperability vendors we have talked to are actively participating in the industry....
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Loyalty, Relationship
1upHealth doesn’t seem to have a road map or thoughts for the future. We looked at different...
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Relationship
1upHealth doesn’t execute well. We have had a lot of cases where there have been major outages, and...
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Relationship
The follow-up and handoff with our 1upHealth client manager have been great. We anticipated the...
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Loyalty, Operations
We focused on 1upHealth at the recommendation of some peers at other plans, and then we did some...
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Loyalty, Product
1upHealth provides a more innovative, modern data solution with rapid growth and a strong focus on...
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Product, Value
As we don't have much membership usage of the application, it is hard to assess ROI. However, being...
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Relationship, Product
We obviously have some challenges with any type of relationship, and some of those challenges are...
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Product
I would tell a peer to make a determination of where they want to go between 1upHealth's legacy...
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Loyalty
We are currently in the process of deciding whether 1upHealth is going to be part of our long-term...
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Value
FHIR Platform works really well. 1upHealth does a good job of avoiding charging us for every little...
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Relationship
Things with 1upHealth have been progressing. We have been with them for a long time, and they have...
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Product
We have had a very low rate of adoption with the system. 1upHealth could help us market their tools...
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Operations
We didn't get a whole lot of training from 1upHealth, but the training we did get was fine.
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Product
1upHealth has been excellent from a security standpoint. Their people are on top of their game. From...
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Relationship
1upHealth has been pretty supportive. We meet with them regularly. 1upHealth has stayed on top of...
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Loyalty, Value
One thing that I love about 1upHealth is their pricing model. When I was looking for an...
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Relationship
In general, the customer success manager that we work with and 1upHealth’s leadership have been...
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Loyalty, Relationship
We are happy with 1upHealth. We like partnering with them. They have been good partners with us for...
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Relationship
1upHealth has offered to meet with us and talk through how they could support the new prior...
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Loyalty, Relationship
Our priority is implementing a tailored plan and a few other things, so the more 1upHealth can take...
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Culture
There has been some miscommunication about contracting for members moving to a production state....
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Relationship
1upHealth has been very proactive in the last couple of months. They make us aware of changes to...
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Culture, Loyalty, Product
We haven't seen the product running yet. We know the possibilities are there, but we haven't seen...
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Relationship, Product
1upHealth has been very accommodating because our data structure is very unique. We have had some...
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Relationship
1upHealth has been good about contacting us through emails, phone calls, and meetings. We have...
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Operations, Product
It has been a struggle for us to get to where we are now with the system because when we first...
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Relationship
1upHealth has been very flexible in working with us, and they do well with their availability and...
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