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User Commentary

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Manager

The speech recognition is very good; the speech recognition accuracy is spot on, and the templates...

Oct 2021
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Manager

There is a lot of nickel-and-diming from 3M. If I want them to change something in an interface to...

Oct 2021
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Manager

I would like to see tighter integration with our PACS. The ability to move messages between MModal...

Oct 2021
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(0)
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Manager

We really like the stability of MModal Fluency for Imaging. Most of the time, the uptime is very...

Oct 2021
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Manager

The support is great. 3M is quick in terms of getting resolutions to our issues.

Oct 2021
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Manager

I would like the administrative functions to be improved upon. We want the ability to move around...

Oct 2021
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Manager

Our relationship with 3M is fine. We have recurring calls with the account manager who addresses any...

Oct 2021
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Manager

Price and voice recognition are the biggest benefits of MModal Fluency for Imaging. The system just...

Oct 2021
||
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Manager

MModal Fluency for Imaging is a good product. The end users, doctors, and radiologists all like it....

Oct 2021
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(0)
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Manager

The vendor’s support is top notch. The company was recently bought by 3M, but their communication is...

Oct 2021
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Manager

The radiologists that come on-site have decided relatively recently that they would rather read on...

Oct 2021
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Manager

MModal Fluency for Imaging is a great product, but the vendor's viewer is leveraging Internet...

Oct 2021
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Manager

I have had pretty good experiences with the vendor. From a support perspective, I would rate them...

Sep 2021
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Manager

One of the things that I appreciate about the application is its relative simplicity of use. That is...

Sep 2021
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Manager

The vendor doesn’t mislead me. If I ask them to do something, they give me an answer, and it is...

Sep 2021
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Manager

I am very satisfied with 3M's support. But their issue is being in the technology environment where...

Sep 2021
||
(0)
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Manager

3M's support is really good. 3M is small. I don't think that I have ever met anyone above a...

Sep 2021
||
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Manager

I would like to be able to have a URL launch of a universal viewer with MModal Fluency for Imaging....

Sep 2021
||
(0)
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Manager

3M gives me everything I need and ask for. We have a subscription with them, so they don't charge...

Sep 2021
||
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Manager

I like that MModal Fluency for Imaging does what 3M says it will do. It has good voice recognition...

Sep 2021
||
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Analyst/Coordinator

We have regular phone calls with our account manager. I guess that that is proactive because it...

Sep 2021
||
(0)
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Analyst/Coordinator

3M avoids charging us for every little thing. I can't remember the last time that they charged us...

Sep 2021
||
(0)
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Analyst/Coordinator

I would tell others that the product works well and that the vendor's service is great. I have...

Sep 2021
||
(0)
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Analyst/Coordinator

MModal Fluency for Imaging does a really good job of integrating with our other systems, like our PACS....

Sep 2021
||
(0)
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Analyst/Coordinator

I feel like the solution's speech recognition might take its quality down a peg. That could also be...

Sep 2021
||
(0)
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Analyst/Coordinator

The system is really easy for administrators and most radiologists to use. The solution is also up...

Sep 2021
||
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Analyst/Coordinator

The vendor's support people get back to us in a timely manner, and they follow up with us. We also...

Sep 2021
||
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Analyst/Coordinator

We have a partnership with a bigger organization, so it is necessary for us to switch to their...

Sep 2021
||
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Analyst/Coordinator

We haven't done an upgrade for the solution for a long time, but everything went well in the past,...

Sep 2021
||
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VP/Other Executive

The accuracy of the voice transcription is the best that I have ever seen in any product in the...

Sep 2021
||
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VP/Other Executive

The product doesn’t integrate with a certain brand of ultrasound machine to provide measurements...

Sep 2021
||
(0)
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Manager

I hold the vendor to a lot of things that they are contractually obligated to provide to us. It...

Jul 2021
||
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Manager

MModal Fluency for Imaging is user friendly and usable. It isn't impossible to use.

Jul 2021
||
(0)
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Manager

Overall, the system is just doing really well. 3M has been quick on updates. They rolled out an...

Jul 2021
||
(0)
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Manager

3M does anything and everything as far as integration goes. We are actually trying to accept reports...

Jul 2021
||
(0)
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Manager

3M is proactive. I have a monthly meeting with them, and they let me know what is coming down the...

Jul 2021
||
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Manager

When we have had problems with the system that have gone above and beyond the current team we had...

Jul 2021
||
(0)
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Director

I want to honor 3M; they are in a prestigious category in my world. They have been selfless. Their...

Jul 2021
||
(0)
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Manager

The tokens in MModal Fluency for Imaging are incredible. They are so useful, and we rely on them...

Jul 2021
||
(0)
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Manager

3M is the best vendor at having bundled solutions. The MModal Fluency for Imaging updates are...

Jun 2021
||
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Manager

Frankly, MModal Fluency for Imaging is one of the best dictation systems that we have ever used. We...

Jun 2021
||
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Manager

We have been working with some of the 3M people for years. I can call them up, and they will hop on...

Jun 2021
||
(0)
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Manager

We are behind in versions because the last couple of versions have had some issues that the vendor...

Jun 2021
||
(0)
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Manager

There are certain features that have been added over the years that we like, such as the critical...

Jun 2021
||
(0)
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Manager

The quality of the product is excellent. There is a little learning curve with it, so there are some...

Jun 2021
||
(0)
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Manager

MModal avoids charging for every little thing. They incorporate a lot more into their fees than...

May 2021
||
(0)
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Manager

The voice recognition is excellent. I have had doctors who I can’t even understand, and they will...

May 2021
||
(0)
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Manager

The support people are awesome. They stick with us. One of the representatives has a meeting with me...

May 2021
||
(0)
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Manager

The system is very easy to use; it is simple but good. There aren’t a whole lot of bells and...

May 2021
||
(0)
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Manager

MModal is always trying to improve the system. They take customer recommendations and put them in...

May 2021
||
(0)
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Analyst/Coordinator

A lot of our physicians were reluctant to switch to speech recognition, but we haven't had to send...

May 2021
||
(0)
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VP/Other Executive

We chose the product because of the pricing. The quality was really good, and it was cheaper than...

May 2021
||
(0)
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Manager

3M’s tech support side has been atrocious. It is nearly impossible to get ahold of them. We have to...

Apr 2021
||
(0)
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Manager

I heard 3M had bought out MModal because the main person was bragging about it. He was saying they...

Apr 2021
||
(0)
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Manager

Our account manager was out every other week, so it was almost impossible to get ahold of them and...

Apr 2021
||
(0)
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Manager

3M’s technology has not changed recently. Everything is the same. I don’t know what else they can...

Apr 2021
||
(0)
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Manager

I would not go with the vendor again. They are a smaller company, and I feel like it is a little...

Apr 2021
||
(0)
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Manager

MModal Fluency for Imaging is a great product. We replaced a GE product for this one, and the...

Apr 2021
||
(0)
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Manager

I would love some reporting capabilities in MModal Fluency for Imaging. Right now, I can export the...

Apr 2021
||
(0)
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CIO

MModal Fluency for Imaging is very flexible. I like that we can integrate it into our workflow. The...

Apr 2021
||
(0)
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CIO

Our end users have had good experiences with MModal Fluency for Imaging. Our radiologists like the...

Apr 2021
||
(0)
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Analyst/Coordinator

If we want to import ultrasound measurements, there is a whole different product that ties into...

Apr 2021
||
(0)
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Analyst/Coordinator

MModal Fluency for Imaging has been a workhouse. We went live on day one, and we did 100%...

Apr 2021
||
(0)
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Manager

The support from 3M is very good. The vendor has quick turnaround times, and I can usually talk to...

Apr 2021
||
(0)
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Manager

Our account representative is very good. They do research and follow up with us quickly.

Apr 2021
||
(0)
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Manager

3M will usually email us when there is going to be an update. Their updates usually take place in...

Apr 2021
||
(0)
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Manager

The implementation process for MModal Fluency for Imaging has been woefully worse than the...

Apr 2021
||
(0)
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Manager

It feels like 3M doesn't like to hear from me. We are trying to complete the go-live, and we have...

Apr 2021
||
(0)
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Manager

I don't have a problem with doing the implementation remotely if 3M stays on task. I expect a good...

Apr 2021
||
(0)
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Physician

The product has been good in some ways, and overall, it has been stable. The core functionality...

Feb 2021
||
(0)
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Physician

The product that the vendor has focused on the most over the last couple of years is the Scout...

Feb 2021
||
(0)
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Physician

The product is probably part of our long-term plans for better or for worse. We are kind of invested...

Feb 2021
||
(0)
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Physician

I would personally be very hesitant to buy this product again for a couple of reasons. The other...

Feb 2021
||
(0)
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Physician

I don't think the vendor makes any promises. They haven't followed through on many of the requests...

Feb 2021
||
(0)
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Physician

The product is cost effective. I don't deal directly with the pricing structure, but I know people...

Feb 2021
||
(0)
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Physician

There has been a lack of improvement from the vendor in a lot of areas. Their new product doesn't...

Feb 2021
||
(0)
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Physician

The vendor's executive team came out to discuss things. I thought the vendor was going to act on the...

Feb 2021
||
(0)
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Manager

MModal Fluency for Imaging is fairly easy to maintain without having to spend a whole lot of time on...

Jan 2021
||
(0)
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Director

MModal is fantastic to work with. When 3M acquired them, I was really nervous that they were going...

Jan 2021
||
(0)
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Director

In terms of support, we have a technical representative that we call directly. We don’t have to go...

Jan 2021
||
(0)
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Director

MModal comes out with new things every single year. The only time we would ever go down or have...

Jan 2021
||
(0)
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Manager

There is only one thing that 3M has not been able to deliver, and that is their analytics...

Jan 2021
||
(0)
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Manager

The MModal solution is really easy to use. The system is pretty straightforward.

Jan 2021
||
(0)
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Analyst/Coordinator

As far as the usability goes, several of our radiologists have used other dictation systems and...

Nov 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

3M is pretty fair about their pricing. If 3M did a customization or if we wanted a big change, 3M...

Nov 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

The technology is what it is. With upgrades, 3M basically gives us the same thing but with new...

Nov 2020
||
(0)
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Analyst/Coordinator

The system works well. The radiologists seem to like it. The system isn't difficult to manage. It...

Nov 2020
||
(0)
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Analyst/Coordinator

3M's support people seem very comptent. They are timely in returning calls and resolve the issues in...

Nov 2020
||
(0)
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Analyst/Coordinator

We have done some upgrades with the vendor, and those have been smooth. The system is certainly a...

Nov 2020
||
(0)
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Manager

The vendor is definitely very good about their support. I like the time frame for getting my issues...

Nov 2020
||
(0)
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Manager

The vendor's strength is that they keep up with the industry and the industry's demands. The vendor...

Nov 2020
||
(0)
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Manager

It would be good if we could drill down a bit more when doing an advanced search. I was trying to...

Nov 2020
||
(0)
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Manager

As long as things keep rolling as they are now for the next year, we will be good. I definitely see...

Nov 2020
||
(0)
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VP/Other Executive

The first thing that I liked about MModal Fluency for Imaging was the pricing. The system was much...

Nov 2020
||
(0)
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Manager

In the beginning, we had growing pains with MModal. Our hospital was so multifaceted that the vendor...

Nov 2020
||
(0)
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Manager

MModal's technical support is good. Sometimes when we need emergency assistance and call in, we may...

Nov 2020
||
(0)
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Manager

I would like us to be able to customize the product on our own. I would like to make changes to...

Nov 2020
||
(0)
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Manager

There are MQSA standards for mammography, and every year, those standards may change. The last...

Nov 2020
||
(0)
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Manager

MModal replaced an older version of the PowerScribe product, and the doctors have been using the...

Nov 2020
||
(0)
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Manager

During the COVID-19 crisis, the vendor seemed to be working with a skeleton crew. Getting support...

Nov 2020
||
(0)
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Manager

As of right now, the product is part of our long-term plan. I don't have a choice. I would prefer to...

Nov 2020
||
(0)
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Manager

The vendor has been pretty good about not charging us for every little thing, but we do pay a lot...

Nov 2020
||
(0)
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Manager

We recently did an upgrade. It wasn't fantastic, but it wasn't terrible. I think COVID-19 may have...

Nov 2020
||
(0)
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Manager

I am a little old school, and I like face-to-face training. I think the training is more effective...

Nov 2020
||
(0)
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Manager

The vendor has definitely provided more resources to make sure that the system is integrated the way...

Nov 2020
||
(0)
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Manager

The vendor is trying to deliver new technology. They have a long way to go to drive outcomes, but...

Nov 2020
||
(0)
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Manager

I might recommend the solution. The vendor is trying, but they still have a long way to go. I think...

Nov 2020
||
(0)
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Manager

I am not a huge fan of the system, but it does its job. A lot of the physicians don't really have...

Nov 2020
||
(0)
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Manager

I would recommend that 3M be more proactive about making sure they are able to integrate the system...

Nov 2020
||
(0)
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Director

Some companies out there were shut down, or they really limited their support because of COVID-19....

Nov 2020
||
(0)
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Manager

3M was a completely different company when we did our initial implementation, and they were terrible...

Nov 2020
||
(0)
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Manager

With the ongoing support, if the support people's first solution doesn’t fix the problem, then they...

Nov 2020
||
(0)
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Manager

3M is doing very well overall. They are very responsive with tickets. I usually get a ticket...

Nov 2020
||
(0)
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Manager

We occasionally have a little bit of a problem with getting 3M going on patches to the servers. When...

Nov 2020
||
(0)
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Manager

I don’t work with the integration, but it just seems like more options might be better. I don’t...

Nov 2020
||
(0)
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Manager

Ever since 3M bought MModal, the vendor is just another company. When the vendor was actually...

Nov 2020
||
(0)
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Manager

The voice recognition is great. Any issues we have with voice recognition basically end up being on...

Nov 2020
||
(0)
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Manager

The product's templating is not perfect, but the product works and is nice. We can build really...

Nov 2020
||
(0)
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Manager

I hope my satisfaction will go up in a year, but I don't see my satisfaction going down. I don't...

Nov 2020
||
(0)
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Director

The system is user friendly. The radiologists love it.

Oct 2020
||
(0)
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Manager

The support people are really good at communicating. They schedule monthly meetings, and when we...

Oct 2020
||
(0)
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Manager

I wanted the 3M system to be able to allow a regular physician to read EKGs and filter those out...

Oct 2020
||
(0)
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Manager

Integration is probably 3M’s strength. They are really good at helping us with our integration goals....

Oct 2020
||
(0)
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Manager

The 3M product is way less expensive than any other product that we have used or looked at. I...

Oct 2020
||
(0)
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Manager

The voice engine in the system or the ability to recognize the radiologist's voice is really good....

Oct 2020
||
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