MModal Fluency for Imaging
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Boyd Stewart
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KLAS Research Director - Boyd Stewart
 
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User Commentary

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Manager

We looked at a few different systems, but we ultimately went with 3M's system. I assume the cost was...

Jan 2022
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Manager

MModal Fluency for Imaging is a small product, but it is very good for what it does. It is pretty...

Jan 2022
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Manager

We are not getting charged for every little thing, but with bigger things, the cost is definitely an...

Jan 2022
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Manager

The implementation leading up to the go-live was managed pretty badly. That may have had to do with...

Jan 2022
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Manager

The training with 3M was not great. We actually got better training way after the go-live when we...

Jan 2022
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Manager

3M's system isn't super user friendly and doesn’t seem to have much operability. We would like to...

Jan 2022
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CTO

3M is a fantastic partner. The MModal product is pretty much the same as its competitors, and the...

Jan 2022
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Manager

The speech recognition is very good; the speech recognition accuracy is spot on, and the templates...

Oct 2021
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Manager

There is a lot of nickel-and-diming from 3M. If I want them to change something in an interface to...

Oct 2021
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Manager

I would like to see tighter integration with our PACS. The ability to move messages between MModal...

Oct 2021
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Manager

We really like the stability of MModal Fluency for Imaging. Most of the time, the uptime is very...

Oct 2021
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Manager

The support is great. 3M is quick in terms of getting resolutions to our issues.

Oct 2021
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Manager

I would like the administrative functions to be improved upon. We want the ability to move around...

Oct 2021
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Manager

Our relationship with 3M is fine. We have recurring calls with the account manager who addresses any...

Oct 2021
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Manager

Price and voice recognition are the biggest benefits of MModal Fluency for Imaging. The system just...

Oct 2021
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Manager

MModal Fluency for Imaging is a good product. The end users, doctors, and radiologists all like it....

Oct 2021
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Manager

The vendor’s support is top notch. The company was recently bought by 3M, but their communication is...

Oct 2021
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Manager

The radiologists that come on-site have decided relatively recently that they would rather read on...

Oct 2021
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Manager

MModal Fluency for Imaging is a great product, but the vendor's viewer is leveraging Internet...

Oct 2021
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Manager

I have had pretty good experiences with the vendor. From a support perspective, I would rate them...

Sep 2021
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Manager

One of the things that I appreciate about the application is its relative simplicity of use. That is...

Sep 2021
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Manager

The vendor doesn’t mislead me. If I ask them to do something, they give me an answer, and it is...

Sep 2021
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Manager

I am very satisfied with 3M's support. But their issue is being in the technology environment where...

Sep 2021
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Manager

3M's support is really good. 3M is small. I don't think that I have ever met anyone above a...

Sep 2021
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Manager

I would like to be able to have a URL launch of a universal viewer with MModal Fluency for Imaging....

Sep 2021
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Manager

3M gives me everything I need and ask for. We have a subscription with them, so they don't charge...

Sep 2021
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Manager

I like that MModal Fluency for Imaging does what 3M says it will do. It has good voice recognition...

Sep 2021
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Analyst/Coordinator

We have regular phone calls with our account manager. I guess that that is proactive because it...

Sep 2021
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Analyst/Coordinator

3M avoids charging us for every little thing. I can't remember the last time that they charged us...

Sep 2021
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Analyst/Coordinator

I would tell others that the product works well and that the vendor's service is great. I have...

Sep 2021
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Analyst/Coordinator

MModal Fluency for Imaging does a really good job of integrating with our other systems, like our PACS....

Sep 2021
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Analyst/Coordinator

I feel like the solution's speech recognition might take its quality down a peg. That could also be...

Sep 2021
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Analyst/Coordinator

The system is really easy for administrators and most radiologists to use. The solution is also up...

Sep 2021
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Analyst/Coordinator

The vendor's support people get back to us in a timely manner, and they follow up with us. We also...

Sep 2021
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Analyst/Coordinator

We have a partnership with a bigger organization, so it is necessary for us to switch to their...

Sep 2021
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Analyst/Coordinator

We haven't done an upgrade for the solution for a long time, but everything went well in the past,...

Sep 2021
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VP/Other Executive

The accuracy of the voice transcription is the best that I have ever seen in any product in the...

Sep 2021
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VP/Other Executive

The product doesn’t integrate with a certain brand of ultrasound machine to provide measurements...

Sep 2021
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Manager

I hold the vendor to a lot of things that they are contractually obligated to provide to us. It...

Jul 2021
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Manager

MModal Fluency for Imaging is user friendly and usable. It isn't impossible to use.

Jul 2021
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Manager

Overall, the system is just doing really well. 3M has been quick on updates. They rolled out an...

Jul 2021
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Manager

3M does anything and everything as far as integration goes. We are actually trying to accept reports...

Jul 2021
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Manager

3M is proactive. I have a monthly meeting with them, and they let me know what is coming down the...

Jul 2021
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Manager

When we have had problems with the system that have gone above and beyond the current team we had...

Jul 2021
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Director

I want to honor 3M; they are in a prestigious category in my world. They have been selfless. Their...

Jul 2021
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Manager

The tokens in MModal Fluency for Imaging are incredible. They are so useful, and we rely on them...

Jul 2021
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Manager

3M is the best vendor at having bundled solutions. The MModal Fluency for Imaging updates are...

Jun 2021
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Manager

Frankly, MModal Fluency for Imaging is one of the best dictation systems that we have ever used. We...

Jun 2021
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Manager

We have been working with some of the 3M people for years. I can call them up, and they will hop on...

Jun 2021
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Manager

We are behind in versions because the last couple of versions have had some issues that the vendor...

Jun 2021
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Manager

There are certain features that have been added over the years that we like, such as the critical...

Jun 2021
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Manager

The quality of the product is excellent. There is a little learning curve with it, so there are some...

Jun 2021
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Manager

MModal avoids charging for every little thing. They incorporate a lot more into their fees than...

May 2021
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Manager

The voice recognition is excellent. I have had doctors who I can’t even understand, and they will...

May 2021
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Manager

The support people are awesome. They stick with us. One of the representatives has a meeting with me...

May 2021
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Manager

The system is very easy to use; it is simple but good. There aren’t a whole lot of bells and...

May 2021
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Manager

MModal is always trying to improve the system. They take customer recommendations and put them in...

May 2021
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Analyst/Coordinator

A lot of our physicians were reluctant to switch to speech recognition, but we haven't had to send...

May 2021
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VP/Other Executive

We chose the product because of the pricing. The quality was really good, and it was cheaper than...

May 2021
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Manager

3M’s tech support side has been atrocious. It is nearly impossible to get ahold of them. We have to...

Apr 2021
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Manager

I heard 3M had bought out MModal because the main person was bragging about it. He was saying they...

Apr 2021
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Manager

Our account manager was out every other week, so it was almost impossible to get ahold of them and...

Apr 2021
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Manager

3M’s technology has not changed recently. Everything is the same. I don’t know what else they can...

Apr 2021
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Manager

I would not go with the vendor again. They are a smaller company, and I feel like it is a little...

Apr 2021
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Manager

MModal Fluency for Imaging is a great product. We replaced a GE product for this one, and the...

Apr 2021
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Manager

I would love some reporting capabilities in MModal Fluency for Imaging. Right now, I can export the...

Apr 2021
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CIO

MModal Fluency for Imaging is very flexible. I like that we can integrate it into our workflow. The...

Apr 2021
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CIO

Our end users have had good experiences with MModal Fluency for Imaging. Our radiologists like the...

Apr 2021
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Analyst/Coordinator

If we want to import ultrasound measurements, there is a whole different product that ties into...

Apr 2021
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Analyst/Coordinator

MModal Fluency for Imaging has been a workhouse. We went live on day one, and we did 100%...

Apr 2021
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Manager

The support from 3M is very good. The vendor has quick turnaround times, and I can usually talk to...

Apr 2021
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Manager

Our account representative is very good. They do research and follow up with us quickly.

Apr 2021
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Manager

3M will usually email us when there is going to be an update. Their updates usually take place in...

Apr 2021
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Manager

The implementation process for MModal Fluency for Imaging has been woefully worse than the...

Apr 2021
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Manager

It feels like 3M doesn't like to hear from me. We are trying to complete the go-live, and we have...

Apr 2021
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Manager

I don't have a problem with doing the implementation remotely if 3M stays on task. I expect a good...

Apr 2021
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Physician

The product has been good in some ways, and overall, it has been stable. The core functionality...

Feb 2021
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Physician

The product that the vendor has focused on the most over the last couple of years is the Scout...

Feb 2021
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Physician

The product is probably part of our long-term plans for better or for worse. We are kind of invested...

Feb 2021
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Physician

I would personally be very hesitant to buy this product again for a couple of reasons. The other...

Feb 2021
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Physician

I don't think the vendor makes any promises. They haven't followed through on many of the requests...

Feb 2021
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Physician

The product is cost effective. I don't deal directly with the pricing structure, but I know people...

Feb 2021
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Physician

There has been a lack of improvement from the vendor in a lot of areas. Their new product doesn't...

Feb 2021
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Physician

The vendor's executive team came out to discuss things. I thought the vendor was going to act on the...

Feb 2021
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