MModal Fluency for Imaging
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Boyd Stewart
Research Director
KLAS Research Director - Boyd Stewart
 
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User Commentary

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Analyst/Coordinator

It is very simple to create a template with this system. We can show a doctor how to do it once, and...

Jun 2022
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Analyst/Coordinator

3M has new things coming out with their latest version. Their newer version actually includes...

Jun 2022
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Analyst/Coordinator

3M’s support team has been very helpful with any issues we have had. They are very proactive, and...

Jun 2022
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Analyst/Coordinator

3M will charge us for customizations, so we haven’t done too many customizations for a while.

Jun 2022
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Analyst/Coordinator

MModal Fluency for Imaging has good support. 3M's support team is easy to contact and usually solves...

Jun 2022
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Analyst/Coordinator

The product is pretty easy to use. Our radiologists went from dictating to 100% self-editing with...

Jun 2022
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Analyst/Coordinator

The only thing we are looking to do next with the product is to pull in ultrasound measurements and...

Jun 2022
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Analyst/Coordinator

I have never had 3M’s support team reach out to me and tell me that they have found a problem. If an...

Jun 2022
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Manager

I can do 3M's upgrades for the product myself. I don't even need assistance from my teammates. The...

Jun 2022
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Manager

We haven't needed much ongoing training. The way the solution works hasn't changed. If anything, the...

Jun 2022
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Manager

The system does a good job of generating reports, and the system's voice recognition is fantastic.

Jun 2022
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Manager

I would like to see more assistance and guidance for doctors because we must have appropriate use...

Jun 2022
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Manager

There are some things that 3M could have leveraged. They were slow at developing a good enough...

Jun 2022
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Manager

Our radiologists are very happy with MModal Fluency for Imaging right now, but there are some...

May 2022
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Analyst/Coordinator

Our time with 3M has been good. We have experienced our share of hiccups over the years, but 3M has...

May 2022
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Analyst/Coordinator

Overall, the product has been very solid. Our end users rely on the quality of the voice recognition...

May 2022
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Analyst/Coordinator

One shortcoming we see with 3M’s product is that the reporting module is a separate module, and it...

May 2022
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Analyst/Coordinator

We have a regular call with our account manager at 3M, and our account manager is very good about...

May 2022
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Analyst/Coordinator

Since the acquisition by 3M, we have not had any problems getting any issues resolved. 3M has left...

May 2022
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Manager

3M just acquired MModal within the last year or so. 3M has always kept their promises; the vendor...

May 2022
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Manager

If there are changes, the vendor charges for those, but they charge a very reasonable price. Most of...

May 2022
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Manager

MModal did come on-site for training, and the vendor shined in that regard. The vendor took time...

May 2022
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Manager

The product has a feature where we dictate locally, sign reports, and send reports to transcription....

May 2022
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Manager

The product pretty much meets all of our needs, and there are some extra bells and whistles in there...

May 2022
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Manager

In terms of new technology, I would like to see a product that can interface more easily with...

May 2022
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CIO

The acquisition by 3M has been pretty good. I would say some knowledge has been lost. Some of the...

May 2022
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CIO

Our end users absolutely love MModal Fluency for Imaging; it is their favorite platform. We love...

May 2022
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Manager

After the acquisition, there have definitely been some challenges when we call the 3M help desk....

May 2022
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Manager

The vendor is a leader in the industry for what they do. We have used multiple different dictation...

May 2022
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Manager

The system will require a platform change to upgrade. If that all goes well, our satisfaction will...

May 2022
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Manager

The product is right in line with the other competitors. One thing I would really like to see in...

May 2022
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Manager

We are going to be affiliated with another group in the future that is already using another...

May 2022
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Manager

Our experience with the product has been amazing. 3M has been really great. I love the engineers. My...

May 2022
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Director

We have our annual fee with MModal, and I have never paid them a penny more.

May 2022
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Director

The vendor hasn’t come in with new training options, just white papers on new features.

May 2022
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Director

I had radiologists come over to MModal Fluency for Imaging from a third-party system, and they were...

May 2022
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Analyst/Coordinator

I love our 3M manager and how quickly they get back to me. Even if I just ask a question, they offer...

May 2022
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Director

3M is very good about not charging for every little thing. The vendor has done a lot for us, and...

May 2022
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Director

I love MModal Fluency for Imaging. The program is always up. Administratively, I have greater...

May 2022
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Director

If I have a real problem and I can't figure something out, I go to a documentation portal for...

May 2022
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Analyst/Coordinator

3M has another module that we would like, but we keep getting pushback saying that the module will...

May 2022
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Analyst/Coordinator

We meet with our 3M account manager on a regular basis. If we have any issues that are taking longer...

May 2022
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Analyst/Coordinator

We had one issue where a bunch of radiology exams were being put back to the scheduled status after...

May 2022
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Analyst/Coordinator

MModal Fluency for Imaging has been very good. It has improved since we started using it. It has...

May 2022
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Analyst/Coordinator

Occasionally, there are little blips with the system, and the doctors complain. But overall, the...

May 2022
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Director

I like 3M; the support people are extremely responsive. They are very knowledgeable and so flexible...

May 2022
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Director

One of the biggest negative aspects of MModal Fluency for Imaging is that we have one single...

May 2022
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Director

The vendor has been great. We recently had someone who had numerous problems with the voice...

May 2022
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Analyst/Coordinator

3M’s support is great. There is a website we can go to where we can look up any of the tickets that...

May 2022
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Manager

The solution's voice recognition feature is far superior to the voice recognition features of any...

May 2022
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Manager

3M is always looking for things that we might want to see coming up. When we ask them for things,...

May 2022
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Manager

The vendor is always quick to fix things, and their support people are responsive. We have regular...

May 2022
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Manager

We almost never have problems with the solution. It is a little challenging to train people on it,...

May 2022
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Manager

3M is really good with us in terms of how they include everything we need. They avoid charging for...

Apr 2022
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Manager

The people we work with on the MModal side are really good. They have a focus on their customers,...

Apr 2022
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Manager

The voice recognition for all of our radiologists is excellent. We have a diverse group of...

Apr 2022
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Analyst/Coordinator

3M does what I need them to do. My physicians don't complain. When I have a problem, I call the...

Feb 2022
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VP/Other Executive

Our group that uses MModal Fluency for Imaging has significant issues with the way it functions....

Feb 2022
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VP/Other Executive

I don't find 3M to be very proactive. They don't reach out to us to let us know about issues. We...

Feb 2022
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Manager

We looked at a few different systems, but we ultimately went with 3M's system. I assume the cost was...

Jan 2022
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Manager

MModal Fluency for Imaging is a small product, but it is very good for what it does. It is pretty...

Jan 2022
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Manager

We are not getting charged for every little thing, but with bigger things, the cost is definitely an...

Jan 2022
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Manager

The implementation leading up to the go-live was managed pretty badly. That may have had to do with...

Jan 2022
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Manager

The training with 3M was not great. We actually got better training way after the go-live when we...

Jan 2022
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Manager

3M's system isn't super user friendly and doesn’t seem to have much operability. We would like to...

Jan 2022
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CTO

3M is a fantastic partner. The MModal product is pretty much the same as its competitors, and the...

Jan 2022
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Manager

The speech recognition is very good; the speech recognition accuracy is spot on, and the templates...

Oct 2021
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Manager

There is a lot of nickel-and-diming from 3M. If I want them to change something in an interface to...

Oct 2021
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Manager

I would like to see tighter integration with our PACS. The ability to move messages between MModal...

Oct 2021
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Manager

We really like the stability of MModal Fluency for Imaging. Most of the time, the uptime is very...

Oct 2021
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Manager

The support is great. 3M is quick in terms of getting resolutions to our issues.

Oct 2021
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Manager

I would like the administrative functions to be improved upon. We want the ability to move around...

Oct 2021
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Manager

Our relationship with 3M is fine. We have recurring calls with the account manager who addresses any...

Oct 2021
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Manager

Price and voice recognition are the biggest benefits of MModal Fluency for Imaging. The system just...

Oct 2021
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Manager

MModal Fluency for Imaging is a good product. The end users, doctors, and radiologists all like it....

Oct 2021
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Manager

The vendor’s support is top notch. The company was recently bought by 3M, but their communication is...

Oct 2021
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Manager

The radiologists that come on-site have decided relatively recently that they would rather read on...

Oct 2021
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Manager

MModal Fluency for Imaging is a great product, but the vendor's viewer is leveraging Internet...

Oct 2021
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Manager

I have had pretty good experiences with the vendor. From a support perspective, I would rate them...

Sep 2021
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Manager

One of the things that I appreciate about the application is its relative simplicity of use. That is...

Sep 2021
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Manager

The vendor doesn’t mislead me. If I ask them to do something, they give me an answer, and it is...

Sep 2021
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Manager

I am very satisfied with 3M's support. But their issue is being in the technology environment where...

Sep 2021
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Manager

3M's support is really good. 3M is small. I don't think that I have ever met anyone above a...

Sep 2021
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Manager

I would like to be able to have a URL launch of a universal viewer with MModal Fluency for Imaging....

Sep 2021
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Manager

3M gives me everything I need and ask for. We have a subscription with them, so they don't charge...

Sep 2021
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Manager

I like that MModal Fluency for Imaging does what 3M says it will do. It has good voice recognition...

Sep 2021
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Analyst/Coordinator

We have regular phone calls with our account manager. I guess that that is proactive because it...

Sep 2021
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Analyst/Coordinator

3M avoids charging us for every little thing. I can't remember the last time that they charged us...

Sep 2021
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Analyst/Coordinator

I would tell others that the product works well and that the vendor's service is great. I have...

Sep 2021
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Analyst/Coordinator

MModal Fluency for Imaging does a really good job of integrating with our other systems, like our PACS....

Sep 2021
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Analyst/Coordinator

I feel like the solution's speech recognition might take its quality down a peg. That could also be...

Sep 2021
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Analyst/Coordinator

The system is really easy for administrators and most radiologists to use. The solution is also up...

Sep 2021
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Analyst/Coordinator

The vendor's support people get back to us in a timely manner, and they follow up with us. We also...

Sep 2021
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Analyst/Coordinator

We have a partnership with a bigger organization, so it is necessary for us to switch to their...

Sep 2021
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Analyst/Coordinator

We haven't done an upgrade for the solution for a long time, but everything went well in the past,...

Sep 2021
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VP/Other Executive

The accuracy of the voice transcription is the best that I have ever seen in any product in the...

Sep 2021
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VP/Other Executive

The product doesn’t integrate with a certain brand of ultrasound machine to provide measurements...

Sep 2021
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Manager

I hold the vendor to a lot of things that they are contractually obligated to provide to us. It...

Jul 2021
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Manager

MModal Fluency for Imaging is user friendly and usable. It isn't impossible to use.

Jul 2021
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Manager

Overall, the system is just doing really well. 3M has been quick on updates. They rolled out an...

Jul 2021
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Manager

3M does anything and everything as far as integration goes. We are actually trying to accept reports...

Jul 2021
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Manager

3M is proactive. I have a monthly meeting with them, and they let me know what is coming down the...

Jul 2021
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Manager

When we have had problems with the system that have gone above and beyond the current team we had...

Jul 2021
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Director

I want to honor 3M; they are in a prestigious category in my world. They have been selfless. Their...

Jul 2021
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Manager

The tokens in MModal Fluency for Imaging are incredible. They are so useful, and we rely on them...

Jul 2021
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Manager

3M is the best vendor at having bundled solutions. The MModal Fluency for Imaging updates are...

Jun 2021
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Manager

Frankly, MModal Fluency for Imaging is one of the best dictation systems that we have ever used. We...

Jun 2021
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Manager

We have been working with some of the 3M people for years. I can call them up, and they will hop on...

Jun 2021
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Manager

We are behind in versions because the last couple of versions have had some issues that the vendor...

Jun 2021
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Manager

There are certain features that have been added over the years that we like, such as the critical...

Jun 2021
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Manager

The quality of the product is excellent. There is a little learning curve with it, so there are some...

Jun 2021
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