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MModal Fluency for Imaging
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Subject Expert
Boyd Stewart
Research Director
Commentary Summary
User Commentary
Manager
The speech recognition is very good; the speech recognition accuracy is spot on, and the templates...
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Manager
There is a lot of nickel-and-diming from 3M. If I want them to change something in an interface to...
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Manager
I would like to see tighter integration with our PACS. The ability to move messages between MModal...
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Manager
We really like the stability of MModal Fluency for Imaging. Most of the time, the uptime is very...
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Manager
The support is great. 3M is quick in terms of getting resolutions to our issues.
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Manager
I would like the administrative functions to be improved upon. We want the ability to move around...
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Manager
Our relationship with 3M is fine. We have recurring calls with the account manager who addresses any...
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Manager
Price and voice recognition are the biggest benefits of MModal Fluency for Imaging. The system just...
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Manager
MModal Fluency for Imaging is a good product. The end users, doctors, and radiologists all like it....
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Manager
The vendor’s support is top notch. The company was recently bought by 3M, but their communication is...
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Manager
The radiologists that come on-site have decided relatively recently that they would rather read on...
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Manager
MModal Fluency for Imaging is a great product, but the vendor's viewer is leveraging Internet...
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Manager
I have had pretty good experiences with the vendor. From a support perspective, I would rate them...
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Manager
One of the things that I appreciate about the application is its relative simplicity of use. That is...
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Manager
The vendor doesn’t mislead me. If I ask them to do something, they give me an answer, and it is...
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Manager
I am very satisfied with 3M's support. But their issue is being in the technology environment where...
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Manager
3M's support is really good. 3M is small. I don't think that I have ever met anyone above a...
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Manager
I would like to be able to have a URL launch of a universal viewer with MModal Fluency for Imaging....
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Manager
3M gives me everything I need and ask for. We have a subscription with them, so they don't charge...
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Manager
I like that MModal Fluency for Imaging does what 3M says it will do. It has good voice recognition...
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Analyst/Coordinator
We have regular phone calls with our account manager. I guess that that is proactive because it...
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Analyst/Coordinator
3M avoids charging us for every little thing. I can't remember the last time that they charged us...
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Analyst/Coordinator
I would tell others that the product works well and that the vendor's service is great. I have...
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Analyst/Coordinator
MModal Fluency for Imaging does a really good job of integrating with our other systems, like our PACS....
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Analyst/Coordinator
I feel like the solution's speech recognition might take its quality down a peg. That could also be...
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Analyst/Coordinator
The system is really easy for administrators and most radiologists to use. The solution is also up...
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Analyst/Coordinator
The vendor's support people get back to us in a timely manner, and they follow up with us. We also...
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Analyst/Coordinator
We have a partnership with a bigger organization, so it is necessary for us to switch to their...
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Analyst/Coordinator
We haven't done an upgrade for the solution for a long time, but everything went well in the past,...
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VP/Other Executive
The accuracy of the voice transcription is the best that I have ever seen in any product in the...
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VP/Other Executive
The product doesn’t integrate with a certain brand of ultrasound machine to provide measurements...
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Manager
I hold the vendor to a lot of things that they are contractually obligated to provide to us. It...
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Manager
MModal Fluency for Imaging is user friendly and usable. It isn't impossible to use.
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Manager
Overall, the system is just doing really well. 3M has been quick on updates. They rolled out an...
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Manager
3M does anything and everything as far as integration goes. We are actually trying to accept reports...
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Manager
3M is proactive. I have a monthly meeting with them, and they let me know what is coming down the...
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Manager
When we have had problems with the system that have gone above and beyond the current team we had...
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Director
I want to honor 3M; they are in a prestigious category in my world. They have been selfless. Their...
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Manager
The tokens in MModal Fluency for Imaging are incredible. They are so useful, and we rely on them...
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Manager
3M is the best vendor at having bundled solutions. The MModal Fluency for Imaging updates are...
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Manager
Frankly, MModal Fluency for Imaging is one of the best dictation systems that we have ever used. We...
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Manager
We have been working with some of the 3M people for years. I can call them up, and they will hop on...
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Manager
We are behind in versions because the last couple of versions have had some issues that the vendor...
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Manager
There are certain features that have been added over the years that we like, such as the critical...
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Manager
The quality of the product is excellent. There is a little learning curve with it, so there are some...
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Manager
MModal avoids charging for every little thing. They incorporate a lot more into their fees than...
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Manager
The voice recognition is excellent. I have had doctors who I can’t even understand, and they will...
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Manager
The support people are awesome. They stick with us. One of the representatives has a meeting with me...
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Manager
The system is very easy to use; it is simple but good. There aren’t a whole lot of bells and...
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Manager
MModal is always trying to improve the system. They take customer recommendations and put them in...
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Analyst/Coordinator
A lot of our physicians were reluctant to switch to speech recognition, but we haven't had to send...
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VP/Other Executive
We chose the product because of the pricing. The quality was really good, and it was cheaper than...
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Manager
3M’s tech support side has been atrocious. It is nearly impossible to get ahold of them. We have to...
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Manager
I heard 3M had bought out MModal because the main person was bragging about it. He was saying they...
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Manager
Our account manager was out every other week, so it was almost impossible to get ahold of them and...
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Manager
3M’s technology has not changed recently. Everything is the same. I don’t know what else they can...
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Manager
I would not go with the vendor again. They are a smaller company, and I feel like it is a little...
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Manager
MModal Fluency for Imaging is a great product. We replaced a GE product for this one, and the...
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Manager
I would love some reporting capabilities in MModal Fluency for Imaging. Right now, I can export the...
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CIO
MModal Fluency for Imaging is very flexible. I like that we can integrate it into our workflow. The...
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CIO
Our end users have had good experiences with MModal Fluency for Imaging. Our radiologists like the...
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Analyst/Coordinator
If we want to import ultrasound measurements, there is a whole different product that ties into...
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Analyst/Coordinator
MModal Fluency for Imaging has been a workhouse. We went live on day one, and we did 100%...
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Manager
The support from 3M is very good. The vendor has quick turnaround times, and I can usually talk to...
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Manager
Our account representative is very good. They do research and follow up with us quickly.
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Manager
3M will usually email us when there is going to be an update. Their updates usually take place in...
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Manager
The implementation process for MModal Fluency for Imaging has been woefully worse than the...
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Manager
It feels like 3M doesn't like to hear from me. We are trying to complete the go-live, and we have...
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Manager
I don't have a problem with doing the implementation remotely if 3M stays on task. I expect a good...
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Physician
The product has been good in some ways, and overall, it has been stable. The core functionality...
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Physician
The product that the vendor has focused on the most over the last couple of years is the Scout...
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Physician
The product is probably part of our long-term plans for better or for worse. We are kind of invested...
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Physician
I would personally be very hesitant to buy this product again for a couple of reasons. The other...
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Physician
I don't think the vendor makes any promises. They haven't followed through on many of the requests...
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Physician
The product is cost effective. I don't deal directly with the pricing structure, but I know people...
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Physician
There has been a lack of improvement from the vendor in a lot of areas. Their new product doesn't...
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Physician
The vendor's executive team came out to discuss things. I thought the vendor was going to act on the...
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Manager
MModal Fluency for Imaging is fairly easy to maintain without having to spend a whole lot of time on...
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Director
MModal is fantastic to work with. When 3M acquired them, I was really nervous that they were going...
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Director
In terms of support, we have a technical representative that we call directly. We don’t have to go...
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Director
MModal comes out with new things every single year. The only time we would ever go down or have...
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Manager
There is only one thing that 3M has not been able to deliver, and that is their analytics...
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Manager
The MModal solution is really easy to use. The system is pretty straightforward.
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Analyst/Coordinator
As far as the usability goes, several of our radiologists have used other dictation systems and...
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Analyst/Coordinator
3M is pretty fair about their pricing. If 3M did a customization or if we wanted a big change, 3M...
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Analyst/Coordinator
The technology is what it is. With upgrades, 3M basically gives us the same thing but with new...
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Analyst/Coordinator
The system works well. The radiologists seem to like it. The system isn't difficult to manage. It...
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Analyst/Coordinator
3M's support people seem very comptent. They are timely in returning calls and resolve the issues in...
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Analyst/Coordinator
We have done some upgrades with the vendor, and those have been smooth. The system is certainly a...
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Manager
The vendor is definitely very good about their support. I like the time frame for getting my issues...
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Manager
The vendor's strength is that they keep up with the industry and the industry's demands. The vendor...
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Manager
It would be good if we could drill down a bit more when doing an advanced search. I was trying to...
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Manager
As long as things keep rolling as they are now for the next year, we will be good. I definitely see...
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VP/Other Executive
The first thing that I liked about MModal Fluency for Imaging was the pricing. The system was much...
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Manager
In the beginning, we had growing pains with MModal. Our hospital was so multifaceted that the vendor...
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Manager
MModal's technical support is good. Sometimes when we need emergency assistance and call in, we may...
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Manager
I would like us to be able to customize the product on our own. I would like to make changes to...
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Manager
There are MQSA standards for mammography, and every year, those standards may change. The last...
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Manager
MModal replaced an older version of the PowerScribe product, and the doctors have been using the...
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Manager
During the COVID-19 crisis, the vendor seemed to be working with a skeleton crew. Getting support...
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Manager
As of right now, the product is part of our long-term plan. I don't have a choice. I would prefer to...
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Manager
The vendor has been pretty good about not charging us for every little thing, but we do pay a lot...
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Manager
We recently did an upgrade. It wasn't fantastic, but it wasn't terrible. I think COVID-19 may have...
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Manager
I am a little old school, and I like face-to-face training. I think the training is more effective...
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Manager
The vendor has definitely provided more resources to make sure that the system is integrated the way...
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Manager
The vendor is trying to deliver new technology. They have a long way to go to drive outcomes, but...
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Manager
I might recommend the solution. The vendor is trying, but they still have a long way to go. I think...
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Manager
I am not a huge fan of the system, but it does its job. A lot of the physicians don't really have...
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Manager
I would recommend that 3M be more proactive about making sure they are able to integrate the system...
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Director
Some companies out there were shut down, or they really limited their support because of COVID-19....
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Manager
3M was a completely different company when we did our initial implementation, and they were terrible...
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Manager
With the ongoing support, if the support people's first solution doesn’t fix the problem, then they...
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Manager
3M is doing very well overall. They are very responsive with tickets. I usually get a ticket...
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Manager
We occasionally have a little bit of a problem with getting 3M going on patches to the servers. When...
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Manager
I don’t work with the integration, but it just seems like more options might be better. I don’t...
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Manager
Ever since 3M bought MModal, the vendor is just another company. When the vendor was actually...
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Manager
The voice recognition is great. Any issues we have with voice recognition basically end up being on...
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Manager
The product's templating is not perfect, but the product works and is nice. We can build really...
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Manager
I hope my satisfaction will go up in a year, but I don't see my satisfaction going down. I don't...
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Director
The system is user friendly. The radiologists love it.
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Manager
The support people are really good at communicating. They schedule monthly meetings, and when we...
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Manager
I wanted the 3M system to be able to allow a regular physician to read EKGs and filter those out...
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Manager
Integration is probably 3M’s strength. They are really good at helping us with our integration goals....
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Manager
The 3M product is way less expensive than any other product that we have used or looked at. I...
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Manager
The voice engine in the system or the ability to recognize the radiologist's voice is really good....
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