MModal Fluency for Imaging Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Loyalty
I wouldn't buy MModal Fluency for Imaging again. I have been around radiology for many years and...
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Value
We went from nothing to a system, so 3M's system really met a lot of our outcomes in terms of...
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Relationship, Operations
One thing that has impressed me is we have a radiologist who speaks with a difficult speech pattern,...
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Relationship
3M's support is very good. We have regular calls with our support team to review anything that might...
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Relationship
We were disappointed that 3M wasn't able to do some of the API connections and other things that we...
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Relationship
The end users of MModal Fluency for Imaging are mostly radiologists, and they struggle a little. 3M...
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Operations
The voice recognition functionality has gotten better, and it is continuing to get better. The...
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Relationship, Operations, Product
Overall, 3M has been great while I have had to work with them. In the beginning stages, they did...
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Relationship
Anytime we have run into something, the process of getting support from 3M has been outstanding....
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Relationship, Product
We hear no complaints about the system. The end users are not big on compliments or anything for the...
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Relationship, Product
I can't say there is something we would like the vendor to work on. MModal Fluency for Imaging is...
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Relationship
Everything has glitches and problems, but we have been extremely stable in our environment, even...
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Product
We use MModal Fluency for Imaging for voice recognition for our radiologists. The system is...
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Relationship
3M tests their upgrades well before they put them out for us, so we run into minimal upgrade issues....
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Relationship
3M's support team is great. They are very quick and responsive. 3M is also great because they test...
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Relationship
My biggest issue with the vendor is that because they have been bought out by other companies, they...
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Product
MModal Fluency for Imaging seems to work very well. I like that when the provider goes to our PACS...
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Relationship, Product
I highly recommend MModal Fluency for Imaging. Radiologists love it. The voice recognition product...
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Relationship, Operations
The process for requesting changes is good. We present the vendor with an issue, and they come up...
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Product
One minor thing I would like is the inclusion of an export button on certain tables so that I do not...
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Product
MModal Fluency for Imaging is an excellent product. The feedback from radiologists is all positive,...
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Relationship, Product
The biggest thing we like about MModal Fluency for Imaging is its speech recognition aspect. The...
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Loyalty, Product
There are a couple of things that our radiologists would like to see in the system. Some other...
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Loyalty
The product's accuracy is one of its biggest strengths. When we brought the product in, we ran it...
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Product
It can be tricky to integrate MModal Fluency for Imaging with our PACS. Every time we do an upgrade...
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Relationship
3M's support is excellent. The vendor's support people answer the phone and are knowledgeable about...
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Product
Maybe some improvements are happening on the back end of the product, but my inability to create...
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Loyalty, Product
The product’s biggest strength is the quality of voice recognition. It does a good job for all the...
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Loyalty
The product is not part of our long-term plans, but that is only because of a switch we made...
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Loyalty, Product
It almost feels like MModal Fluency For Imaging has been put on the back burner. It is still built...
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Relationship
3M’s support team is very helpful. Even when I throw them some ridiculous, crazy proposal that...
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Product
Using MModal Fluency for Imaging is really nice. Stuff just works. It is a little old-fashioned...
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Relationship
3M usually overestimates time frames. The vendor is very apt when it comes to delivering on needs,...
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Operations, Product
The hardest part of the system's upgrades is collaborating with multiple units and teams.
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Product
The system picks up different ethnic speech mannerisms very well. It works even for foreign...
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Product
3M doesn't deliver new technology in the dictation field. They improve the solution on their end though....
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Relationship, Operations
I would really like 3M to offer a live chat feature, especially with online features. I love ticket...
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Value
MModal Fluency for Imaging has become a limiting factor for us because it allows us to deploy PCs in...
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Relationship, Product
We have been very happy with the system from both an end user standpoint and a cost standpoint. The...
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Loyalty, Relationship, Product
The vendor could improve their support's web browser compatibility. Getting into the system's...
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Product
The system does what the vendor says it will do. It has speech-to-text dictation. It also has...
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Loyalty, Product
MModal Fluency for Imaging was a good choice on our side. A lot of our radiologists were very...
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Relationship
3M does a very good job with their customer service. They are one of the best vendors that I have...
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Culture, Product
3M has been absolutely fantastic with upgrades. So far, the product has matched all of the vendor's...
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Relationship, Operations
3M communicates very well and very early about things that are coming down the pipe. We needed to...
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Product
We don't collect data, but 3M's system does have the capability of running extra extensions that we...
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Product
I know that PowerScribe must be embedded in more EMRs or in more systems. I'm unable to pull in...
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Loyalty, Product
3M is sending new technology my way so I can better deal with instances of downtime. We will be able...
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Operations, Product
I would buy the product again because the speech recognition is very good. I train a lot of...
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Relationship
3M keeps all promises. I don't have any problems with getting things solved. If I have a problem, 3M...
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Relationship
Anyone looking at this product should know about the staff's longevity. The people that I talk to...
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Culture, Product
Everything that 3M has said that the product will do or won't do has been correct. My expectations...
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Value
The pricing and everything is right. I don't feel like 3M is overpricing things. They can't give the...
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Culture, Value
3M doesn't avoid charging us for every little thing. We had a situation where we were flipping a...
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Operations, Product
Our providers who use the system for the first time are usually very impressed with it. The system...
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Product
My only beef with the product is that its search function really stinks. It is very hard to find...
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Relationship
3M is doing a great job. I have a great representative, and all of the technicians there have been...
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Product
Coming from an administrative point of view, I like having the tools in MModal Fluency for Imaging...
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Product
With regard to throwing reports over to other systems, vendors should not make things proprietary....
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Product
In terms of ease of use, I like MModal Fluency for Imaging a lot better than the other system people...
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Relationship
We initiate the communication. I don't always hear from our account manager about problems in...
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Value
We do get our money’s worth because we have other products with 3M as well.
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Relationship
We have an account manager, and they are always telling us to reach out to them with anything, so...
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Product
MModal Fluency for Imaging has been consistent for the last several years. Our radiologists love the...
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Loyalty
The vendor is getting out of the NLP game with 3M Scout being sunsetted. 3M didn't want resources in...
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Operations, Product
One of MModal Fluency for Imaging's strengths is the ease of use. Anybody can just sit down and...
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Relationship
3M has great support. We are very fortunate in that we don’t have to call in a lot. They are...
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Operations, Product
The biggest thing from 3M's upgrades that we found impactful was that they didn't require upgrading...
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Relationship
If we do come across an issue, we call the regular support line, or the vendor has a portal, which...
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Relationship, Operations
The 3M product has been very strong. The vendor's support team is strong, and their project...
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Relationship
3M’s customer support team is great. We have had to ask them to do some additional engineering for...
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Relationship
We have a regular call with our 3M customer service manager. They check in, and we can ask them for...
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Product
MModal Fluency for Imaging is a great product that is well engineered. 3M has done a good job of not...
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Loyalty
We are a little disappointed that 3M is sunsetting the product called 3M Scout, which is integrated...
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Product
MModal Fluency for Imaging is user friendly. We are able to clone reports. We are able to search for...
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Relationship
3M’s service is very good. When we have an issue that we have to call out, we can fix a lot of...
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Relationship, Product
Some of our radiologists have issues with pronunciation, the spelling of words, or what the system...
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Loyalty
We have had a good run with MModal Fluency for Imaging, but we recently merged with another...
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Relationship
The support team is good to work with, and it feels like 3M has a stable team who understands the...
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Operations
The vendor’s training would have been better if we had had more interaction with the vendor. We...
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Product
The product’s dictation piece works out of the box. We don't have to train people on the dictation...
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Relationship, Product
We have requested things from the vendor that we still haven't gotten. For some of those things, it...
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Relationship
3M’s customer service is great. When we have to transition to work with people in high support...
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Product
We are having some ongoing issues on a viewer that can't be resolved. We can't determine what the...
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Relationship
We are very fortunate because we have very few problems. We have had just a few wrinkles. We are...
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Product
Ever since we installed the system, it has been truly easy for us to add templates and do things in...
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Relationship
MModal Fluency for Imaging works great to resolve some issues, but sometimes the development of...
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Relationship, Operations, Product
Every time we do an upgrade, there seems to be some type of issue. It always takes three weeks to...
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Product
The integrations work fine, and any issues are not necessarily on the vendor because we don't allow...
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Relationship
The support team may not be the quickest to respond when we call, but we have an account manager...
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Loyalty
We like 3M, but we are evaluating Nuance and their product suite because they were acquired by...
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Product
MModal Fluency for Imaging is a good product. Our radiologists love it. The voice recognition is...
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Product
All of our radiologists use the system, and its voice-recognition abilities are great. We don't use...
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Loyalty, Product
The vendor has computer-assisted physician documentation options in the works. With those options,...
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Product
The system is very dependable. The providers always comment on how good the voice quality is for the...
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Product
Our upgrades always go well with the product. 3M informs us of everything that is going on.
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