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MModal Fluency for Imaging Comments
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Subject Expert
Commentary Summary
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User Commentary
Manager
Technology
There is only one thing that 3M has not been able to deliver, and that is their analytics...
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Manager
Functionality and Upgrades
The MModal solution is really easy to use. The system is pretty straightforward.
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Analyst/Coordinator
Functionality and Upgrades
As far as the usability goes, several of our radiologists have used other dictation systems and...
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Analyst/Coordinator
ROI / Cost (care and feeding)
3M is pretty fair about their pricing. If 3M did a customization or if we wanted a big change, 3M...
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Analyst/Coordinator
Service and Support
The technology is what it is. With upgrades, 3M basically gives us the same thing but with new...
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Analyst/Coordinator
Functionality and Upgrades
The system works well. The radiologists seem to like it. The system isn't difficult to manage. It...
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Analyst/Coordinator
Service and Support
3M's support people seem very comptent. They are timely in returning calls and resolve the issues in...
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Analyst/Coordinator
Functionality and Upgrades
We have done some upgrades with the vendor, and those have been smooth. The system is certainly a...
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Manager
Service and Support
The vendor is definitely very good about their support. I like the time frame for getting my issues...
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Manager
Service and Support
The vendor's strength is that they keep up with the industry and the industry's demands. The vendor...
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Manager
Functionality and Upgrades
It would be good if we could drill down a bit more when doing an advanced search. I was trying to...
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Manager
Future Outlook
As long as things keep rolling as they are now for the next year, we will be good. I definitely see...
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VP/Other Executive
Functionality and Upgrades
The first thing that I liked about MModal Fluency for Imaging was the pricing. The system was much...
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Manager
Service and Support
In the beginning, we had growing pains with MModal. Our hospital was so multifaceted that the vendor...
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Manager
Service and Support
MModal's technical support is good. Sometimes when we need emergency assistance and call in, we may...
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Manager
Functionality and Upgrades
I would like us to be able to customize the product on our own. I would like to make changes to...
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Manager
ROI / Cost (care and feeding)
There are MQSA standards for mammography, and every year, those standards may change. The last...
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Manager
Functionality and Upgrades
MModal replaced an older version of the PowerScribe product, and the doctors have been using the...
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Manager
Relationship
During the COVID-19 crisis, the vendor seemed to be working with a skeleton crew. Getting support...
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Manager
Future Outlook
As of right now, the product is part of our long-term plan. I don't have a choice. I would prefer to...
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Manager
ROI / Cost (care and feeding)
The vendor has been pretty good about not charging us for every little thing, but we do pay a lot...
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Manager
Functionality and Upgrades
We recently did an upgrade. It wasn't fantastic, but it wasn't terrible. I think COVID-19 may have...
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Manager
Implementation and Training
I am a little old school, and I like face-to-face training. I think the training is more effective...
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Manager
Interfacing and Integration
The vendor has definitely provided more resources to make sure that the system is integrated the way...
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Manager
Future Outlook
The vendor is trying to deliver new technology. They have a long way to go to drive outcomes, but...
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Manager
Relationship
I might recommend the solution. The vendor is trying, but they still have a long way to go. I think...
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Manager
Functionality and Upgrades
I am not a huge fan of the system, but it does its job. A lot of the physicians don't really have...
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Manager
Relationship
I would recommend that 3M be more proactive about making sure they are able to integrate the system...
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Director
Service and Support
Some companies out there were shut down, or they really limited their support because of COVID-19....
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Manager
Interfacing and Integration
3M was a completely different company when we did our initial implementation, and they were terrible...
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Manager
Service and Support
With the ongoing support, if the support people's first solution doesn’t fix the problem, then they...
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Manager
Service and Support
3M is doing very well overall. They are very responsive with tickets. I usually get a ticket...
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Manager
Service and Support
We occasionally have a little bit of a problem with getting 3M going on patches to the servers. When...
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Manager
Service and Support
I don’t work with the integration, but it just seems like more options might be better. I don’t...
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Manager
Relationship
Ever since 3M bought MModal, the vendor is just another company. When the vendor was actually...
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Manager
Functionality and Upgrades
The voice recognition is great. Any issues we have with voice recognition basically end up being on...
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Manager
Functionality and Upgrades
The product's templating is not perfect, but the product works and is nice. We can build really...
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Manager
Other Observations & Comments
I hope my satisfaction will go up in a year, but I don't see my satisfaction going down. I don't...
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Director
Functionality and Upgrades
The system is user friendly. The radiologists love it.
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Manager
Service and Support
The support people are really good at communicating. They schedule monthly meetings, and when we...
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Manager
Functionality and Upgrades
I wanted the 3M system to be able to allow a regular physician to read EKGs and filter those out...
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Manager
Interfacing and Integration
Integration is probably 3M’s strength. They are really good at helping us with our integration goals....
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Manager
ROI / Cost (care and feeding)
The 3M product is way less expensive than any other product that we have used or looked at. I...
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Manager
Functionality and Upgrades
The voice engine in the system or the ability to recognize the radiologist's voice is really good....
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Manager
Lessons Learned
I understand that MModal was recently purchased by 3M, and that was an interesting transition. While...
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Manager
Lessons Learned
The most recent update to the system seems to be mimicking the look of another vendor's product....
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Manager
Relationship
I would buy the product again in a heartbeat, and I would recommend it to others. If the vendor...
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Manager
Relationship
The system is a little complicated to set up, and we don’t have vendor support proactively...
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Manager
Service and Support
The level of support from the vendor has not changed because of COVID-19. When I have a problem,...
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Analyst/Coordinator
Functionality and Upgrades
MModal Fluency for Imaging is pretty cheap. I like it, but I don't use it. I have been around voice...
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Analyst/Coordinator
Lessons Learned
In the world of voice recognition, we want to be able to open the system and have it be at least 90%...
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Analyst/Coordinator
Functionality and Upgrades
3M needs to work on their functionality when it comes to API calls because the functionality is only...
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Manager
Relationship
I really don’t speak to any executives at the organization. The executives don't call and talk to...
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Manager
Functionality and Upgrades
We would really want to have the ability to add images into the report. Currently, that isn't...
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Manager
Functionality and Upgrades
The ease of use of the product is excellent. I have nothing bad to say because the product has been...
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Manager
Implementation and Training
Our initial setup for the product was a lengthy process. It took much longer than I had anticipated....
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Manager
Service and Support
The support from MModal is excellent. I can speak to a live person that helps me on the spot and...
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VP/Other Executive
Technology
The voice accuracy is phenomenal. I remember how bad voice recognition used to be. People have moved...
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VP/Other Executive
Functionality and Upgrades
We did an upgrade, and the software highlights a few different things. For example, I can highlight...
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Director
Functionality and Upgrades
One of the strengths of the system is the ability to quickly pick up on accents and be accurate. We...
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Director
Relationship
We have been happy about the conversations around 3M when it comes to some of the billing and...
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Director
Other Observations & Comments
I would tell anyone before doing an implementation or upgrade to know and understand the workflows...
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Physician
Functionality and Upgrades
The strength of the program continues to be the quality of the voice recognition. That is a market...
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Physician
Interfacing and Integration
There is an opportunity for integration with other 3M products. We use one of 3M's software...
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Physician
Relationship
We do have good interactions with 3M. They have come on-site to get feedback on their products. They...
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Physician
Interfacing and Integration
We might shop around because another speech recognition product is used in our sister institution,...
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Physician
Other Observations & Comments
A voice recognition piece is available within our EMR, which has a widget that lets us dictate in...
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Physician
Interfacing and Integration
MModal Fluency for Imaging works fine. It does integrate with most of the specialty software that we...
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Physician
Functionality and Upgrades
MModal Fluency for Imaging will be helpful for COVID-19. The central voice recognition system will...
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Analyst/Coordinator
Functionality and Upgrades
We have had no problems with 3M. We are getting ready to upgrade. We are on a very old version, so...
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Analyst/Coordinator
Service and Support
When I open a ticket with 3M, I do get a response, but sometimes I would like to have feedback...
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Analyst/Coordinator
Functionality and Upgrades
3M's product is good. We do have some feature enhancements, and there are a couple of things that...
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Analyst/Coordinator
Service and Support
3M keeps their promises. We have regular calls with our account manager just to see how things are...
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Analyst/Coordinator
ROI / Cost (care and feeding)
We aren't nickel-and-dimed by 3M. There is a yearly contract, and we have to pay when we need...
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Director
Other Observations & Comments
The system works, but determining what our satisfaction in a year would be is a tough one. I am...
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Director
Service and Support
The quality is there with 3M, but the responsiveness sometimes is not. The turnaround depends on the...
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Director
Other Observations & Comments
I don’t feel like the imaging piece has great quality, but part of that is on us. I don’t think we...
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Director
Functionality and Upgrades
3M is pretty good about showing the adoption rate and the dashboard information about the quality...
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Director
Relationship
I would recommend 3M, but there are caveats to be aware of. 3M keeps their promises, but with the...
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Director
Functionality and Upgrades
I wish there were more end-user support feedback for what is happening. When someone is having a...
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VP/Other Executive
Functionality and Upgrades
The good thing about MModal Fluency for Imaging is that it functions as advertised. It is robust...
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VP/Other Executive
Interfacing and Integration
The interoperability of the system with systems that are used by most radiology practices is not as...
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VP/Other Executive
Functionality and Upgrades
We are using more and more structured, standard, and imported templates because certain disease...
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VP/Other Executive
Sales and Contracting
I don’t know whether there are any vendors that keep their promises. But I would say that in...
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VP/Other Executive
Interfacing and Integration
Vendors need to have 12-year-old kids design their products because 12-year-old kids are going to...
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VP/Other Executive
Other Observations & Comments
In the future, I might look elsewhere partly because I have a responsibility to look elsewhere. But...
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Manager
Other Observations & Comments
There isn't any training. We don't really need it unless maybe there are new features. There is no...
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Manager
Functionality and Upgrades
The GUI is intuitive and organized. The product is a great speech recognition engine. It gives users...
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Manager
Relationship
The vendor’s acquisition has not affected us. We are implementing another one of the vendor’s...
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Manager
ROI / Cost (care and feeding)
None of the vendors we work with avoid nickel-and-diming. 3M charges for every little thing. Across...
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Manager
Future Outlook
I look forward to the vendor’s new systems and some of the new technology that they are pushing. We...
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Analyst/Coordinator
Relationship
We have a really good relationship with 3M. Our doctors are happy with what we have going on with 3M...
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Analyst/Coordinator
Future Outlook
We are looking to implement 3M’s critical value product, which is inherent in MModal Fluency for...
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Analyst/Coordinator
Functionality and Upgrades
The product is low maintenance, and that is great because we have some other solutions that we have...
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Analyst/Coordinator
Relationship
We have regular calls with our counterpart at 3M. That person is great at letting us know what is...
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Analyst/Coordinator
Functionality and Upgrades
In terms of functionality, the product is very good at picking up speech. We have some doctors who...
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Analyst/Coordinator
Functionality and Upgrades
The product use hasn’t really changed for us during the COVID-19 crisis. The doctors still use it...
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Analyst/Coordinator
Functionality and Upgrades
MModal Fluency for Imaging is working well for us. We have had different radiologists come to our...
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Analyst/Coordinator
Service and Support
3M is receptive to making little fixes, but sometimes we just have to wait until a fix is developed...
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Analyst/Coordinator
Functionality and Upgrades
As long as the providers use the system properly, the system is easy to use. The only negative thing...
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Analyst/Coordinator
Service and Support
We haven’t had any support from 3M that relates to the COVID-19 crisis. I was surprised that...
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Analyst/Coordinator
Other Observations & Comments
We doubt we will stay with 3M mostly because we will be absorbed by another hospital system, and...
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Analyst/Coordinator
Relationship
3M follows through on their promises because we have a great support account manager who actually...
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Analyst/Coordinator
ROI / Cost (care and feeding)
The only thing we have been charged extra for is when we built an interface. We expected that charge...
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Analyst/Coordinator
Implementation and Training
The implementation was very good. We have had good people to work with in the past with MModal. We...
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Manager
ROI / Cost (care and feeding)
3M is better at avoiding charging for every little thing compared to when we started out. When we...
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Manager
Future Outlook
On any given day, I could list a variety of things that I would like to see in the technology...
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Manager
Functionality and Upgrades
Fluency for Imaging is a dictation product. It is less sophisticated than other solutions in the...
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Manager
Relationship
Anytime a large entity acquires a smaller entity, there is concern about the future. When 3M...
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Manager
Other Observations & Comments
I am somewhat of a stickler for support, so I believe that 3M’s internal communication could...
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Manager
Functionality and Upgrades
3M could improve by putting more accessibility and power into the hands of system administrators...
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Analyst/Coordinator
Service and Support
3M has supported us very well through the COVID-19 crisis. Given everything that is going on, they...
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Analyst/Coordinator
Functionality and Upgrades
The product is really easy to use. New users can sit down and start using the product right away...
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Analyst/Coordinator
Service and Support
We get great administrative support from 3M. The engineers and phone support people are very...
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Manager
Service and Support
I like that 3M provides good support and is willing to help. They don’t nickel-and-dime for...
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Manager
Service and Support
The support team members are really good. They are responsive and answer the phone, even for...
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Manager
Relationship
We see very little executive involvement. With MModal, that isn’t such a bad thing because we don’t...
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Manager
Interfacing and Integration
With MModal Fluency for Imaging, we usually try to stay off the leading edge of upgrades and let...
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Manager
Other Observations & Comments
The product pretty much just works once it is all configured. Our forecasted satisfaction is unknown...
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CIO
Functionality and Upgrades
The product is easy to deploy and easy for radiologists to use. The providers don't need a lot of...
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CIO
Future Outlook
I would like to see the product interface with other vendors' products. The vendor promises that the...
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Analyst/Coordinator
Functionality and Upgrades
The system is great. We are seeing a big gain in turnaround time for final reports. The radiologists...
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Analyst/Coordinator
Functionality and Upgrades
The physicians were reluctant to change because some of them had used some speech technology in the...
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Analyst/Coordinator
Functionality and Upgrades
The quality of the product has been good. The ease of use for the end users is good. I can’t think...
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Analyst/Coordinator
Relationship
We haven’t really had any issues, so I am not sure whether the vendor picks things up proactively. I...
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Manager
Interfacing and Integration
We use the MModal product with another system we have. The integration is perfectly fine. Things are...
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Manager
Relationship
I am personally having issues with the 3M merger. I have had a lot of issues since MModal and 3M...
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Manager
Functionality and Upgrades
The vendor said that nothing would change because of the merger and that things would stay the same....
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Manager
Functionality and Upgrades
When we did our upgrade, the vendor put one version in our test server and a different version in...
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Manager
Functionality and Upgrades
The vendor doesn’t keep their promises unless we really poke them. They have been promising me a...
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Manager
Other Observations & Comments
Our satisfaction with 3M will be the same in a year from now. I would love to say that it will be...
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Physician
Functionality and Upgrades
MModal's system is very solid and does a good job for us. I have used MModal's product and a similar...
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Physician
ROI / Cost (care and feeding)
MModal's system is part of our long-term plans, and I would probably buy it again knowing what I...
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Physician
Service and Support
The product has been rock solid, and we have not had issues with MModal. However, nobody has been...
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