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Manager

MModal avoids charging for every little thing. They incorporate a lot more into their fees than...

May 2021
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Manager

The voice recognition is excellent. I have had doctors who I can’t even understand, and they will...

May 2021
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Manager

The support people are awesome. They stick with us. One of the representatives has a meeting with me...

May 2021
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Manager

The system is very easy to use; it is simple but good. There aren’t a whole lot of bells and...

May 2021
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Manager

MModal is always trying to improve the system. They take customer recommendations and put them in...

May 2021
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Analyst/Coordinator

A lot of our physicians were reluctant to switch to speech recognition, but we haven't had to send...

May 2021
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VP/Other Executive

We chose the product because of the pricing. The quality was really good, and it was cheaper than...

May 2021
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Manager

3M’s tech support side has been atrocious. It is nearly impossible to get ahold of them. We have to...

Apr 2021
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Manager

I heard 3M had bought out MModal because the main person was bragging about it. He was saying they...

Apr 2021
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Manager

Our account manager was out every other week, so it was almost impossible to get ahold of them and...

Apr 2021
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Manager

3M’s technology has not changed recently. Everything is the same. I don’t know what else they can...

Apr 2021
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Manager

I would not go with the vendor again. They are a smaller company, and I feel like it is a little...

Apr 2021
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Manager

MModal Fluency for Imaging is a great product. We replaced a GE product for this one, and the...

Apr 2021
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Manager

I would love some reporting capabilities in MModal Fluency for Imaging. Right now, I can export the...

Apr 2021
||
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CIO

MModal Fluency for Imaging is very flexible. I like that we can integrate it into our workflow. The...

Apr 2021
||
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CIO

Our end users have had good experiences with MModal Fluency for Imaging. Our radiologists like the...

Apr 2021
||
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Analyst/Coordinator

If we want to import ultrasound measurements, there is a whole different product that ties into...

Apr 2021
||
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Analyst/Coordinator

MModal Fluency for Imaging has been a workhouse. We went live on day one, and we did 100%...

Apr 2021
||
(0)
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Manager

The support from 3M is very good. The vendor has quick turnaround times, and I can usually talk to...

Apr 2021
||
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Manager

Our account representative is very good. They do research and follow up with us quickly.

Apr 2021
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Manager

3M will usually email us when there is going to be an update. Their updates usually take place in...

Apr 2021
||
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Manager

The implementation process for MModal Fluency for Imaging has been woefully worse than the...

Apr 2021
||
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Manager

It feels like 3M doesn't like to hear from me. We are trying to complete the go-live, and we have...

Apr 2021
||
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Manager

I don't have a problem with doing the implementation remotely if 3M stays on task. I expect a good...

Apr 2021
||
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Physician

The product has been good in some ways, and overall, it has been stable. The core functionality...

Feb 2021
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Physician

The product that the vendor has focused on the most over the last couple of years is the Scout...

Feb 2021
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Physician

The product is probably part of our long-term plans for better or for worse. We are kind of invested...

Feb 2021
||
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Physician

I would personally be very hesitant to buy this product again for a couple of reasons. The other...

Feb 2021
||
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Physician

I don't think the vendor makes any promises. They haven't followed through on many of the requests...

Feb 2021
||
(0)
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Physician

The product is cost effective. I don't deal directly with the pricing structure, but I know people...

Feb 2021
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Physician

There has been a lack of improvement from the vendor in a lot of areas. Their new product doesn't...

Feb 2021
||
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Physician

The vendor's executive team came out to discuss things. I thought the vendor was going to act on the...

Feb 2021
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Manager

MModal Fluency for Imaging is fairly easy to maintain without having to spend a whole lot of time on...

Jan 2021
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Director

MModal is fantastic to work with. When 3M acquired them, I was really nervous that they were going...

Jan 2021
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Director

In terms of support, we have a technical representative that we call directly. We don’t have to go...

Jan 2021
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Director

MModal comes out with new things every single year. The only time we would ever go down or have...

Jan 2021
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Manager

There is only one thing that 3M has not been able to deliver, and that is their analytics...

Jan 2021
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Manager

The MModal solution is really easy to use. The system is pretty straightforward.

Jan 2021
||
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Analyst/Coordinator

As far as the usability goes, several of our radiologists have used other dictation systems and...

Nov 2020
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Analyst/Coordinator

3M is pretty fair about their pricing. If 3M did a customization or if we wanted a big change, 3M...

Nov 2020
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Analyst/Coordinator

The technology is what it is. With upgrades, 3M basically gives us the same thing but with new...

Nov 2020
||
(0)
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Analyst/Coordinator

The system works well. The radiologists seem to like it. The system isn't difficult to manage. It...

Nov 2020
||
(0)
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Analyst/Coordinator

3M's support people seem very comptent. They are timely in returning calls and resolve the issues in...

Nov 2020
||
(0)
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Analyst/Coordinator

We have done some upgrades with the vendor, and those have been smooth. The system is certainly a...

Nov 2020
||
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Manager

The vendor is definitely very good about their support. I like the time frame for getting my issues...

Nov 2020
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Manager

The vendor's strength is that they keep up with the industry and the industry's demands. The vendor...

Nov 2020
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Manager

It would be good if we could drill down a bit more when doing an advanced search. I was trying to...

Nov 2020
||
(0)
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Manager

As long as things keep rolling as they are now for the next year, we will be good. I definitely see...

Nov 2020
||
(0)
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VP/Other Executive

The first thing that I liked about MModal Fluency for Imaging was the pricing. The system was much...

Nov 2020
||
(0)
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Manager

In the beginning, we had growing pains with MModal. Our hospital was so multifaceted that the vendor...

Nov 2020
||
(0)
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Manager

MModal's technical support is good. Sometimes when we need emergency assistance and call in, we may...

Nov 2020
||
(0)
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Manager

I would like us to be able to customize the product on our own. I would like to make changes to...

Nov 2020
||
(0)
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Manager

There are MQSA standards for mammography, and every year, those standards may change. The last...

Nov 2020
||
(0)
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Manager

MModal replaced an older version of the PowerScribe product, and the doctors have been using the...

Nov 2020
||
(0)
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Manager

During the COVID-19 crisis, the vendor seemed to be working with a skeleton crew. Getting support...

Nov 2020
||
(0)
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Manager

As of right now, the product is part of our long-term plan. I don't have a choice. I would prefer to...

Nov 2020
||
(0)
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Manager

The vendor has been pretty good about not charging us for every little thing, but we do pay a lot...

Nov 2020
||
(0)
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Manager

We recently did an upgrade. It wasn't fantastic, but it wasn't terrible. I think COVID-19 may have...

Nov 2020
||
(0)
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Manager

I am a little old school, and I like face-to-face training. I think the training is more effective...

Nov 2020
||
(0)
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Manager

The vendor has definitely provided more resources to make sure that the system is integrated the way...

Nov 2020
||
(0)
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Manager

The vendor is trying to deliver new technology. They have a long way to go to drive outcomes, but...

Nov 2020
||
(0)
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Manager

I might recommend the solution. The vendor is trying, but they still have a long way to go. I think...

Nov 2020
||
(0)
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Manager

I am not a huge fan of the system, but it does its job. A lot of the physicians don't really have...

Nov 2020
||
(0)
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Manager

I would recommend that 3M be more proactive about making sure they are able to integrate the system...

Nov 2020
||
(0)
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Director

Some companies out there were shut down, or they really limited their support because of COVID-19....

Nov 2020
||
(0)
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Manager

3M was a completely different company when we did our initial implementation, and they were terrible...

Nov 2020
||
(0)
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Manager

With the ongoing support, if the support people's first solution doesn’t fix the problem, then they...

Nov 2020
||
(0)
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Manager

3M is doing very well overall. They are very responsive with tickets. I usually get a ticket...

Nov 2020
||
(0)
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Manager

We occasionally have a little bit of a problem with getting 3M going on patches to the servers. When...

Nov 2020
||
(0)
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Manager

I don’t work with the integration, but it just seems like more options might be better. I don’t...

Nov 2020
||
(0)
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Manager

Ever since 3M bought MModal, the vendor is just another company. When the vendor was actually...

Nov 2020
||
(0)
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Manager

The voice recognition is great. Any issues we have with voice recognition basically end up being on...

Nov 2020
||
(0)
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Manager

The product's templating is not perfect, but the product works and is nice. We can build really...

Nov 2020
||
(0)
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Manager

I hope my satisfaction will go up in a year, but I don't see my satisfaction going down. I don't...

Nov 2020
||
(0)
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Director

The system is user friendly. The radiologists love it.

Oct 2020
||
(0)
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Manager

The support people are really good at communicating. They schedule monthly meetings, and when we...

Oct 2020
||
(0)
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Manager

I wanted the 3M system to be able to allow a regular physician to read EKGs and filter those out...

Oct 2020
||
(0)
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Manager

Integration is probably 3M’s strength. They are really good at helping us with our integration goals....

Oct 2020
||
(0)
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Manager

The 3M product is way less expensive than any other product that we have used or looked at. I...

Oct 2020
||
(0)
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Manager

The voice engine in the system or the ability to recognize the radiologist's voice is really good....

Oct 2020
||
(0)
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Manager

I understand that MModal was recently purchased by 3M, and that was an interesting transition. While...

Sep 2020
||
(0)
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Manager

The most recent update to the system seems to be mimicking the look of another vendor's product....

Sep 2020
||
(0)
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Manager

I would buy the product again in a heartbeat, and I would recommend it to others. If the vendor...

Sep 2020
||
(0)
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Manager

The system is a little complicated to set up, and we don’t have vendor support proactively...

Sep 2020
||
(0)
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Manager

The level of support from the vendor has not changed because of COVID-19. When I have a problem,...

Sep 2020
||
(0)
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Analyst/Coordinator

MModal Fluency for Imaging is pretty cheap. I like it, but I don't use it. I have been around voice...

Sep 2020
||
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Analyst/Coordinator

In the world of voice recognition, we want to be able to open the system and have it be at least 90%...

Sep 2020
||
(0)
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Analyst/Coordinator

3M needs to work on their functionality when it comes to API calls because the functionality is only...

Sep 2020
||
(0)
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Manager

I really don’t speak to any executives at the organization. The executives don't call and talk to...

Sep 2020
||
(0)
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Manager

We would really want to have the ability to add images into the report. Currently, that isn't...

Sep 2020
||
(0)
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Manager

The ease of use of the product is excellent. I have nothing bad to say because the product has been...

Aug 2020
||
(0)
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Manager

Our initial setup for the product was a lengthy process. It took much longer than I had anticipated....

Aug 2020
||
(0)
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Manager

The support from MModal is excellent. I can speak to a live person that helps me on the spot and...

Aug 2020
||
(0)
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VP/Other Executive

The voice accuracy is phenomenal. I remember how bad voice recognition used to be. People have moved...

Aug 2020
||
(0)
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VP/Other Executive

We did an upgrade, and the software highlights a few different things. For example, I can highlight...

Aug 2020
||
(0)
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Director

One of the strengths of the system is the ability to quickly pick up on accents and be accurate. We...

Jul 2020
||
(0)
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Director

We have been happy about the conversations around 3M when it comes to some of the billing and...

Jul 2020
||
(0)
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Director

I would tell anyone before doing an implementation or upgrade to know and understand the workflows...

Jul 2020
||
(0)
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Physician

The strength of the program continues to be the quality of the voice recognition. That is a market...

Jul 2020
||
(0)
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Physician

There is an opportunity for integration with other 3M products. We use one of 3M's software...

Jul 2020
||
(0)
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Physician

We do have good interactions with 3M. They have come on-site to get feedback on their products. They...

Jul 2020
||
(0)
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Physician

We might shop around because another speech recognition product is used in our sister institution,...

Jul 2020
||
(0)
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Physician

A voice recognition piece is available within our EMR, which has a widget that lets us dictate in...

Jul 2020
||
(0)
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Physician

MModal Fluency for Imaging works fine. It does integrate with most of the specialty software that we...

Jul 2020
||
(0)
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Physician

MModal Fluency for Imaging will be helpful for COVID-19. The central voice recognition system will...

Jul 2020
||
(0)
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Analyst/Coordinator

We have had no problems with 3M. We are getting ready to upgrade. We are on a very old version, so...

Jul 2020
||
(0)
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Analyst/Coordinator

When I open a ticket with 3M, I do get a response, but sometimes I would like to have feedback...

Jul 2020
||
(0)
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Analyst/Coordinator

3M's product is good. We do have some feature enhancements, and there are a couple of things that...

Jul 2020
||
(0)
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Analyst/Coordinator

3M keeps their promises. We have regular calls with our account manager just to see how things are...

Jul 2020
||
(0)
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Analyst/Coordinator

We aren't nickel-and-dimed by 3M. There is a yearly contract, and we have to pay when we need...

Jul 2020
||
(0)
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Director

The system works, but determining what our satisfaction in a year would be is a tough one. I am...

Jun 2020
||
(0)
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Director

The quality is there with 3M, but the responsiveness sometimes is not. The turnaround depends on the...

Jun 2020
||
(0)
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Director

I don’t feel like the imaging piece has great quality, but part of that is on us. I don’t think we...

Jun 2020
||
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Director

3M is pretty good about showing the adoption rate and the dashboard information about the quality...

Jun 2020
||
(0)
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Director

I would recommend 3M, but there are caveats to be aware of. 3M keeps their promises, but with the...

Jun 2020
||
(0)
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Director

I wish there were more end-user support feedback for what is happening. When someone is having a...

Jun 2020
||
(0)
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VP/Other Executive

The good thing about MModal Fluency for Imaging is that it functions as advertised. It is robust...

Jun 2020
||
(0)
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VP/Other Executive

The interoperability of the system with systems that are used by most radiology practices is not as...

Jun 2020
||
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VP/Other Executive

We are using more and more structured, standard, and imported templates because certain disease...

Jun 2020
||
(0)
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VP/Other Executive

I don’t know whether there are any vendors that keep their promises. But I would say that in...

Jun 2020
||
(0)
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VP/Other Executive

Vendors need to have 12-year-old kids design their products because 12-year-old kids are going to...

Jun 2020
||
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VP/Other Executive

In the future, I might look elsewhere partly because I have a responsibility to look elsewhere. But...

Jun 2020
||
(0)
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Manager

There isn't any training. We don't really need it unless maybe there are new features. There is no...

Jun 2020
||
(0)
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Manager

The GUI is intuitive and organized. The product is a great speech recognition engine. It gives users...

Jun 2020
||
(0)
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Manager

The vendor’s acquisition has not affected us. We are implementing another one of the vendor’s...

Jun 2020
||
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Manager

None of the vendors we work with avoid nickel-and-diming. 3M charges for every little thing. Across...

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Manager

I look forward to the vendor’s new systems and some of the new technology that they are pushing. We...

Jun 2020
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