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MModal Fluency for Imaging Comments
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KLAS Research Director - Boyd Stewart
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Manager

Technology

There is only one thing that 3M has not been able to deliver, and that is their analytics...

Jan 2021
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Manager

Functionality and Upgrades

The MModal solution is really easy to use. The system is pretty straightforward.

Jan 2021
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Analyst/Coordinator

Functionality and Upgrades

As far as the usability goes, several of our radiologists have used other dictation systems and...

Nov 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

3M is pretty fair about their pricing. If 3M did a customization or if we wanted a big change, 3M...

Nov 2020
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Analyst/Coordinator

Service and Support

The technology is what it is. With upgrades, 3M basically gives us the same thing but with new...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

The system works well. The radiologists seem to like it. The system isn't difficult to manage. It...

Nov 2020
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Analyst/Coordinator

Service and Support

3M's support people seem very comptent. They are timely in returning calls and resolve the issues in...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

We have done some upgrades with the vendor, and those have been smooth. The system is certainly a...

Nov 2020
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Manager

Service and Support

The vendor is definitely very good about their support. I like the time frame for getting my issues...

Nov 2020
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Manager

Service and Support

The vendor's strength is that they keep up with the industry and the industry's demands. The vendor...

Nov 2020
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Manager

Functionality and Upgrades

It would be good if we could drill down a bit more when doing an advanced search. I was trying to...

Nov 2020
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Manager

Future Outlook

As long as things keep rolling as they are now for the next year, we will be good. I definitely see...

Nov 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The first thing that I liked about MModal Fluency for Imaging was the pricing. The system was much...

Nov 2020
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Manager

Service and Support

In the beginning, we had growing pains with MModal. Our hospital was so multifaceted that the vendor...

Nov 2020
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Manager

Service and Support

MModal's technical support is good. Sometimes when we need emergency assistance and call in, we may...

Nov 2020
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Manager

Functionality and Upgrades

I would like us to be able to customize the product on our own. I would like to make changes to...

Nov 2020
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Manager

ROI / Cost (care and feeding)

There are MQSA standards for mammography, and every year, those standards may change. The last...

Nov 2020
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Manager

Functionality and Upgrades

MModal replaced an older version of the PowerScribe product, and the doctors have been using the...

Nov 2020
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Manager

Relationship

During the COVID-19 crisis, the vendor seemed to be working with a skeleton crew. Getting support...

Nov 2020
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Manager

Future Outlook

As of right now, the product is part of our long-term plan. I don't have a choice. I would prefer to...

Nov 2020
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Manager

ROI / Cost (care and feeding)

The vendor has been pretty good about not charging us for every little thing, but we do pay a lot...

Nov 2020
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Manager

Functionality and Upgrades

We recently did an upgrade. It wasn't fantastic, but it wasn't terrible. I think COVID-19 may have...

Nov 2020
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Manager

Implementation and Training

I am a little old school, and I like face-to-face training. I think the training is more effective...

Nov 2020
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Manager

Interfacing and Integration

The vendor has definitely provided more resources to make sure that the system is integrated the way...

Nov 2020
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Manager

Future Outlook

The vendor is trying to deliver new technology. They have a long way to go to drive outcomes, but...

Nov 2020
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Manager

Relationship

I might recommend the solution. The vendor is trying, but they still have a long way to go. I think...

Nov 2020
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Manager

Functionality and Upgrades

I am not a huge fan of the system, but it does its job. A lot of the physicians don't really have...

Nov 2020
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Manager

Relationship

I would recommend that 3M be more proactive about making sure they are able to integrate the system...

Nov 2020
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Director

Service and Support

Some companies out there were shut down, or they really limited their support because of COVID-19....

Nov 2020
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Manager

Interfacing and Integration

3M was a completely different company when we did our initial implementation, and they were terrible...

Nov 2020
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Manager

Service and Support

With the ongoing support, if the support people's first solution doesn’t fix the problem, then they...

Nov 2020
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Manager

Service and Support

3M is doing very well overall. They are very responsive with tickets. I usually get a ticket...

Nov 2020
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Manager

Service and Support

We occasionally have a little bit of a problem with getting 3M going on patches to the servers. When...

Nov 2020
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Manager

Service and Support

I don’t work with the integration, but it just seems like more options might be better. I don’t...

Nov 2020
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Manager

Relationship

Ever since 3M bought MModal, the vendor is just another company. When the vendor was actually...

Nov 2020
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Manager

Functionality and Upgrades

The voice recognition is great. Any issues we have with voice recognition basically end up being on...

Nov 2020
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Manager

Functionality and Upgrades

The product's templating is not perfect, but the product works and is nice. We can build really...

Nov 2020
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Manager

Other Observations & Comments

I hope my satisfaction will go up in a year, but I don't see my satisfaction going down. I don't...

Nov 2020
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Director

Functionality and Upgrades

The system is user friendly. The radiologists love it.

Oct 2020
(0)
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Manager

Service and Support

The support people are really good at communicating. They schedule monthly meetings, and when we...

Oct 2020
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Manager

Functionality and Upgrades

I wanted the 3M system to be able to allow a regular physician to read EKGs and filter those out...

Oct 2020
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Manager

Interfacing and Integration

Integration is probably 3M’s strength. They are really good at helping us with our integration goals....

Oct 2020
(0)
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Manager

ROI / Cost (care and feeding)

The 3M product is way less expensive than any other product that we have used or looked at. I...

Oct 2020
(0)
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Manager

Functionality and Upgrades

The voice engine in the system or the ability to recognize the radiologist's voice is really good....

Oct 2020
(0)
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Manager

Lessons Learned

I understand that MModal was recently purchased by 3M, and that was an interesting transition. While...

Sep 2020
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Manager

Lessons Learned

The most recent update to the system seems to be mimicking the look of another vendor's product....

Sep 2020
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Manager

Relationship

I would buy the product again in a heartbeat, and I would recommend it to others. If the vendor...

Sep 2020
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Manager

Relationship

The system is a little complicated to set up, and we don’t have vendor support proactively...

Sep 2020
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Manager

Service and Support

The level of support from the vendor has not changed because of COVID-19. When I have a problem,...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

MModal Fluency for Imaging is pretty cheap. I like it, but I don't use it. I have been around voice...

Sep 2020
(0)
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Analyst/Coordinator

Lessons Learned

In the world of voice recognition, we want to be able to open the system and have it be at least 90%...

Sep 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

3M needs to work on their functionality when it comes to API calls because the functionality is only...

Sep 2020
(0)
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Manager

Relationship

I really don’t speak to any executives at the organization. The executives don't call and talk to...

Sep 2020
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Manager

Functionality and Upgrades

We would really want to have the ability to add images into the report. Currently, that isn't...

Sep 2020
(0)
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Manager

Functionality and Upgrades

The ease of use of the product is excellent. I have nothing bad to say because the product has been...

Aug 2020
(0)
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Manager

Implementation and Training

Our initial setup for the product was a lengthy process. It took much longer than I had anticipated....

Aug 2020
(0)
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Manager

Service and Support

The support from MModal is excellent. I can speak to a live person that helps me on the spot and...

Aug 2020
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VP/Other Executive

Technology

The voice accuracy is phenomenal. I remember how bad voice recognition used to be. People have moved...

Aug 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We did an upgrade, and the software highlights a few different things. For example, I can highlight...

Aug 2020
(0)
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Director

Functionality and Upgrades

One of the strengths of the system is the ability to quickly pick up on accents and be accurate. We...

Jul 2020
(0)
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Director

Relationship

We have been happy about the conversations around 3M when it comes to some of the billing and...

Jul 2020
(0)
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Director

Other Observations & Comments

I would tell anyone before doing an implementation or upgrade to know and understand the workflows...

Jul 2020
(0)
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Physician

Functionality and Upgrades

The strength of the program continues to be the quality of the voice recognition. That is a market...

Jul 2020
(0)
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Physician

Interfacing and Integration

There is an opportunity for integration with other 3M products. We use one of 3M's software...

Jul 2020
(0)
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Physician

Relationship

We do have good interactions with 3M. They have come on-site to get feedback on their products. They...

Jul 2020
(0)
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Physician

Interfacing and Integration

We might shop around because another speech recognition product is used in our sister institution,...

Jul 2020
(0)
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Physician

Other Observations & Comments

A voice recognition piece is available within our EMR, which has a widget that lets us dictate in...

Jul 2020
(0)
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Physician

Interfacing and Integration

MModal Fluency for Imaging works fine. It does integrate with most of the specialty software that we...

Jul 2020
(0)
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Physician

Functionality and Upgrades

MModal Fluency for Imaging will be helpful for COVID-19. The central voice recognition system will...

Jul 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We have had no problems with 3M. We are getting ready to upgrade. We are on a very old version, so...

Jul 2020
(0)
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Analyst/Coordinator

Service and Support

When I open a ticket with 3M, I do get a response, but sometimes I would like to have feedback...

Jul 2020
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

3M's product is good. We do have some feature enhancements, and there are a couple of things that...

Jul 2020
(0)
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 or  to see details.

Analyst/Coordinator

Service and Support

3M keeps their promises. We have regular calls with our account manager just to see how things are...

Jul 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

We aren't nickel-and-dimed by 3M. There is a yearly contract, and we have to pay when we need...

Jul 2020
(0)
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Director

Other Observations & Comments

The system works, but determining what our satisfaction in a year would be is a tough one. I am...

Jun 2020
(0)
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Director

Service and Support

The quality is there with 3M, but the responsiveness sometimes is not. The turnaround depends on the...

Jun 2020
(0)
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Director

Other Observations & Comments

I don’t feel like the imaging piece has great quality, but part of that is on us. I don’t think we...

Jun 2020
(0)
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Director

Functionality and Upgrades

3M is pretty good about showing the adoption rate and the dashboard information about the quality...

Jun 2020
(0)
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Director

Relationship

I would recommend 3M, but there are caveats to be aware of. 3M keeps their promises, but with the...

Jun 2020
(0)
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Director

Functionality and Upgrades

I wish there were more end-user support feedback for what is happening. When someone is having a...

Jun 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The good thing about MModal Fluency for Imaging is that it functions as advertised. It is robust...

Jun 2020
(0)
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VP/Other Executive

Interfacing and Integration

The interoperability of the system with systems that are used by most radiology practices is not as...

Jun 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We are using more and more structured, standard, and imported templates because certain disease...

Jun 2020
(0)
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VP/Other Executive

Sales and Contracting

I don’t know whether there are any vendors that keep their promises. But I would say that in...

Jun 2020
(0)
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VP/Other Executive

Interfacing and Integration

Vendors need to have 12-year-old kids design their products because 12-year-old kids are going to...

Jun 2020
(0)
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VP/Other Executive

Other Observations & Comments

In the future, I might look elsewhere partly because I have a responsibility to look elsewhere. But...

Jun 2020
(0)
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Manager

Other Observations & Comments

There isn't any training. We don't really need it unless maybe there are new features. There is no...

Jun 2020
(0)
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Manager

Functionality and Upgrades

The GUI is intuitive and organized. The product is a great speech recognition engine. It gives users...

Jun 2020
(0)
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Manager

Relationship

The vendor’s acquisition has not affected us. We are implementing another one of the vendor’s...

Jun 2020
(0)
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Manager

ROI / Cost (care and feeding)

None of the vendors we work with avoid nickel-and-diming. 3M charges for every little thing. Across...

Jun 2020
(0)
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Manager

Future Outlook

I look forward to the vendor’s new systems and some of the new technology that they are pushing. We...

Jun 2020
(0)
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Analyst/Coordinator

Relationship

We have a really good relationship with 3M. Our doctors are happy with what we have going on with 3M...

May 2020
(0)
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Analyst/Coordinator

Future Outlook

We are looking to implement 3M’s critical value product, which is inherent in MModal Fluency for...

May 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The product is low maintenance, and that is great because we have some other solutions that we have...

May 2020
(0)
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Analyst/Coordinator

Relationship

We have regular calls with our counterpart at 3M. That person is great at letting us know what is...

May 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

In terms of functionality, the product is very good at picking up speech. We have some doctors who...

May 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The product use hasn’t really changed for us during the COVID-19 crisis. The doctors still use it...

May 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

MModal Fluency for Imaging is working well for us. We have had different radiologists come to our...

Apr 2020
(0)
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Analyst/Coordinator

Service and Support

3M is receptive to making little fixes, but sometimes we just have to wait until a fix is developed...

Apr 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

As long as the providers use the system properly, the system is easy to use. The only negative thing...

Apr 2020
(0)
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Analyst/Coordinator

Service and Support

We haven’t had any support from 3M that relates to the COVID-19 crisis. I was surprised that...

Apr 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

We doubt we will stay with 3M mostly because we will be absorbed by another hospital system, and...

Apr 2020
(0)
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Analyst/Coordinator

Relationship

3M follows through on their promises because we have a great support account manager who actually...

Apr 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

The only thing we have been charged extra for is when we built an interface. We expected that charge...

Apr 2020
(0)
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Analyst/Coordinator

Implementation and Training

The implementation was very good. We have had good people to work with in the past with MModal. We...

Apr 2020
(0)
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Manager

ROI / Cost (care and feeding)

3M is better at avoiding charging for every little thing compared to when we started out. When we...

Apr 2020
(0)
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Manager

Future Outlook

On any given day, I could list a variety of things that I would like to see in the technology...

Apr 2020
(0)
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Manager

Functionality and Upgrades

Fluency for Imaging is a dictation product. It is less sophisticated than other solutions in the...

Apr 2020
(0)
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Manager

Relationship

Anytime a large entity acquires a smaller entity, there is concern about the future. When 3M...

Apr 2020
(0)
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Manager

Other Observations & Comments

I am somewhat of a stickler for support, so I believe that 3M’s internal communication could...

Apr 2020
(0)
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Manager

Functionality and Upgrades

3M could improve by putting more accessibility and power into the hands of system administrators...

Apr 2020
(0)
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Analyst/Coordinator

Service and Support

3M has supported us very well through the COVID-19 crisis. Given everything that is going on, they...

Apr 2020
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The product is really easy to use. New users can sit down and start using the product right away...

Apr 2020
(0)
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Analyst/Coordinator

Service and Support

We get great administrative support from 3M. The engineers and phone support people are very...

Apr 2020
(0)
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Manager

Service and Support

I like that 3M provides good support and is willing to help. They don’t nickel-and-dime for...

Apr 2020
(0)
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Manager

Service and Support

The support team members are really good. They are responsive and answer the phone, even for...

Apr 2020
(0)
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Manager

Relationship

We see very little executive involvement. With MModal, that isn’t such a bad thing because we don’t...

Apr 2020
(0)
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Manager

Interfacing and Integration

With MModal Fluency for Imaging, we usually try to stay off the leading edge of upgrades and let...

Apr 2020
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Manager

Other Observations & Comments

The product pretty much just works once it is all configured. Our forecasted satisfaction is unknown...

Apr 2020
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CIO

Functionality and Upgrades

The product is easy to deploy and easy for radiologists to use. The providers don't need a lot of...

Apr 2020
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CIO

Future Outlook

I would like to see the product interface with other vendors' products. The vendor promises that the...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

The system is great. We are seeing a big gain in turnaround time for final reports. The radiologists...

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

The physicians were reluctant to change because some of them had used some speech technology in the...

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

The quality of the product has been good. The ease of use for the end users is good. I can’t think...

Mar 2020
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Analyst/Coordinator

Relationship

We haven’t really had any issues, so I am not sure whether the vendor picks things up proactively. I...

Mar 2020
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Manager

Interfacing and Integration

We use the MModal product with another system we have. The integration is perfectly fine. Things are...

Mar 2020
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Manager

Relationship

I am personally having issues with the 3M merger. I have had a lot of issues since MModal and 3M...

Mar 2020
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Manager

Functionality and Upgrades

The vendor said that nothing would change because of the merger and that things would stay the same....

Mar 2020
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Manager

Functionality and Upgrades

When we did our upgrade, the vendor put one version in our test server and a different version in...

Mar 2020
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Manager

Functionality and Upgrades

The vendor doesn’t keep their promises unless we really poke them. They have been promising me a...

Mar 2020
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Manager

Other Observations & Comments

Our satisfaction with 3M will be the same in a year from now. I would love to say that it will be...

Mar 2020
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Physician

Functionality and Upgrades

MModal's system is very solid and does a good job for us. I have used MModal's product and a similar...

Feb 2020
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Physician

ROI / Cost (care and feeding)

MModal's system is part of our long-term plans, and I would probably buy it again knowing what I...

Feb 2020
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Physician

Service and Support

The product has been rock solid, and we have not had issues with MModal. However, nobody has been...

Feb 2020
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