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MModal Fluency for Imaging Comments
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Commentary Summary
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User Commentary
Manager
MModal avoids charging for every little thing. They incorporate a lot more into their fees than...
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Manager
The voice recognition is excellent. I have had doctors who I can’t even understand, and they will...
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Manager
The support people are awesome. They stick with us. One of the representatives has a meeting with me...
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Manager
The system is very easy to use; it is simple but good. There aren’t a whole lot of bells and...
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Manager
MModal is always trying to improve the system. They take customer recommendations and put them in...
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Analyst/Coordinator
A lot of our physicians were reluctant to switch to speech recognition, but we haven't had to send...
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VP/Other Executive
We chose the product because of the pricing. The quality was really good, and it was cheaper than...
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Manager
3M’s tech support side has been atrocious. It is nearly impossible to get ahold of them. We have to...
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Manager
I heard 3M had bought out MModal because the main person was bragging about it. He was saying they...
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Manager
Our account manager was out every other week, so it was almost impossible to get ahold of them and...
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Manager
3M’s technology has not changed recently. Everything is the same. I don’t know what else they can...
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Manager
I would not go with the vendor again. They are a smaller company, and I feel like it is a little...
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Manager
MModal Fluency for Imaging is a great product. We replaced a GE product for this one, and the...
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Manager
I would love some reporting capabilities in MModal Fluency for Imaging. Right now, I can export the...
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CIO
MModal Fluency for Imaging is very flexible. I like that we can integrate it into our workflow. The...
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CIO
Our end users have had good experiences with MModal Fluency for Imaging. Our radiologists like the...
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Analyst/Coordinator
If we want to import ultrasound measurements, there is a whole different product that ties into...
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Analyst/Coordinator
MModal Fluency for Imaging has been a workhouse. We went live on day one, and we did 100%...
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Manager
The support from 3M is very good. The vendor has quick turnaround times, and I can usually talk to...
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Manager
Our account representative is very good. They do research and follow up with us quickly.
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Manager
3M will usually email us when there is going to be an update. Their updates usually take place in...
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Manager
The implementation process for MModal Fluency for Imaging has been woefully worse than the...
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Manager
It feels like 3M doesn't like to hear from me. We are trying to complete the go-live, and we have...
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Manager
I don't have a problem with doing the implementation remotely if 3M stays on task. I expect a good...
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Physician
The product has been good in some ways, and overall, it has been stable. The core functionality...
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Physician
The product that the vendor has focused on the most over the last couple of years is the Scout...
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Physician
The product is probably part of our long-term plans for better or for worse. We are kind of invested...
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Physician
I would personally be very hesitant to buy this product again for a couple of reasons. The other...
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Physician
I don't think the vendor makes any promises. They haven't followed through on many of the requests...
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Physician
The product is cost effective. I don't deal directly with the pricing structure, but I know people...
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Physician
There has been a lack of improvement from the vendor in a lot of areas. Their new product doesn't...
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Physician
The vendor's executive team came out to discuss things. I thought the vendor was going to act on the...
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Manager
MModal Fluency for Imaging is fairly easy to maintain without having to spend a whole lot of time on...
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Director
MModal is fantastic to work with. When 3M acquired them, I was really nervous that they were going...
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Director
In terms of support, we have a technical representative that we call directly. We don’t have to go...
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Director
MModal comes out with new things every single year. The only time we would ever go down or have...
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Manager
There is only one thing that 3M has not been able to deliver, and that is their analytics...
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Manager
The MModal solution is really easy to use. The system is pretty straightforward.
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Analyst/Coordinator
As far as the usability goes, several of our radiologists have used other dictation systems and...
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Analyst/Coordinator
3M is pretty fair about their pricing. If 3M did a customization or if we wanted a big change, 3M...
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Analyst/Coordinator
The technology is what it is. With upgrades, 3M basically gives us the same thing but with new...
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Analyst/Coordinator
The system works well. The radiologists seem to like it. The system isn't difficult to manage. It...
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Analyst/Coordinator
3M's support people seem very comptent. They are timely in returning calls and resolve the issues in...
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Analyst/Coordinator
We have done some upgrades with the vendor, and those have been smooth. The system is certainly a...
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Manager
The vendor is definitely very good about their support. I like the time frame for getting my issues...
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Manager
The vendor's strength is that they keep up with the industry and the industry's demands. The vendor...
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Manager
It would be good if we could drill down a bit more when doing an advanced search. I was trying to...
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Manager
As long as things keep rolling as they are now for the next year, we will be good. I definitely see...
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VP/Other Executive
The first thing that I liked about MModal Fluency for Imaging was the pricing. The system was much...
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Manager
In the beginning, we had growing pains with MModal. Our hospital was so multifaceted that the vendor...
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Manager
MModal's technical support is good. Sometimes when we need emergency assistance and call in, we may...
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Manager
I would like us to be able to customize the product on our own. I would like to make changes to...
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Manager
There are MQSA standards for mammography, and every year, those standards may change. The last...
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Manager
MModal replaced an older version of the PowerScribe product, and the doctors have been using the...
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Manager
During the COVID-19 crisis, the vendor seemed to be working with a skeleton crew. Getting support...
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Manager
As of right now, the product is part of our long-term plan. I don't have a choice. I would prefer to...
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Manager
The vendor has been pretty good about not charging us for every little thing, but we do pay a lot...
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Manager
We recently did an upgrade. It wasn't fantastic, but it wasn't terrible. I think COVID-19 may have...
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Manager
I am a little old school, and I like face-to-face training. I think the training is more effective...
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Manager
The vendor has definitely provided more resources to make sure that the system is integrated the way...
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Manager
The vendor is trying to deliver new technology. They have a long way to go to drive outcomes, but...
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Manager
I might recommend the solution. The vendor is trying, but they still have a long way to go. I think...
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Manager
I am not a huge fan of the system, but it does its job. A lot of the physicians don't really have...
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Manager
I would recommend that 3M be more proactive about making sure they are able to integrate the system...
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Director
Some companies out there were shut down, or they really limited their support because of COVID-19....
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Manager
3M was a completely different company when we did our initial implementation, and they were terrible...
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Manager
With the ongoing support, if the support people's first solution doesn’t fix the problem, then they...
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Manager
3M is doing very well overall. They are very responsive with tickets. I usually get a ticket...
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Manager
We occasionally have a little bit of a problem with getting 3M going on patches to the servers. When...
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Manager
I don’t work with the integration, but it just seems like more options might be better. I don’t...
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Manager
Ever since 3M bought MModal, the vendor is just another company. When the vendor was actually...
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Manager
The voice recognition is great. Any issues we have with voice recognition basically end up being on...
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Manager
The product's templating is not perfect, but the product works and is nice. We can build really...
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Manager
I hope my satisfaction will go up in a year, but I don't see my satisfaction going down. I don't...
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Director
The system is user friendly. The radiologists love it.
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Manager
The support people are really good at communicating. They schedule monthly meetings, and when we...
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Manager
I wanted the 3M system to be able to allow a regular physician to read EKGs and filter those out...
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Manager
Integration is probably 3M’s strength. They are really good at helping us with our integration goals....
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Manager
The 3M product is way less expensive than any other product that we have used or looked at. I...
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Manager
The voice engine in the system or the ability to recognize the radiologist's voice is really good....
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Manager
I understand that MModal was recently purchased by 3M, and that was an interesting transition. While...
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Manager
The most recent update to the system seems to be mimicking the look of another vendor's product....
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Manager
I would buy the product again in a heartbeat, and I would recommend it to others. If the vendor...
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Manager
The system is a little complicated to set up, and we don’t have vendor support proactively...
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Manager
The level of support from the vendor has not changed because of COVID-19. When I have a problem,...
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Analyst/Coordinator
MModal Fluency for Imaging is pretty cheap. I like it, but I don't use it. I have been around voice...
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Analyst/Coordinator
In the world of voice recognition, we want to be able to open the system and have it be at least 90%...
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Analyst/Coordinator
3M needs to work on their functionality when it comes to API calls because the functionality is only...
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Manager
I really don’t speak to any executives at the organization. The executives don't call and talk to...
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Manager
We would really want to have the ability to add images into the report. Currently, that isn't...
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Manager
The ease of use of the product is excellent. I have nothing bad to say because the product has been...
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Manager
Our initial setup for the product was a lengthy process. It took much longer than I had anticipated....
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Manager
The support from MModal is excellent. I can speak to a live person that helps me on the spot and...
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VP/Other Executive
The voice accuracy is phenomenal. I remember how bad voice recognition used to be. People have moved...
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VP/Other Executive
We did an upgrade, and the software highlights a few different things. For example, I can highlight...
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Director
One of the strengths of the system is the ability to quickly pick up on accents and be accurate. We...
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Director
We have been happy about the conversations around 3M when it comes to some of the billing and...
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Director
I would tell anyone before doing an implementation or upgrade to know and understand the workflows...
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Physician
The strength of the program continues to be the quality of the voice recognition. That is a market...
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Physician
There is an opportunity for integration with other 3M products. We use one of 3M's software...
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Physician
We do have good interactions with 3M. They have come on-site to get feedback on their products. They...
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Physician
We might shop around because another speech recognition product is used in our sister institution,...
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Physician
A voice recognition piece is available within our EMR, which has a widget that lets us dictate in...
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Physician
MModal Fluency for Imaging works fine. It does integrate with most of the specialty software that we...
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Physician
MModal Fluency for Imaging will be helpful for COVID-19. The central voice recognition system will...
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Analyst/Coordinator
We have had no problems with 3M. We are getting ready to upgrade. We are on a very old version, so...
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Analyst/Coordinator
When I open a ticket with 3M, I do get a response, but sometimes I would like to have feedback...
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Analyst/Coordinator
3M's product is good. We do have some feature enhancements, and there are a couple of things that...
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Analyst/Coordinator
3M keeps their promises. We have regular calls with our account manager just to see how things are...
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Analyst/Coordinator
We aren't nickel-and-dimed by 3M. There is a yearly contract, and we have to pay when we need...
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Director
The system works, but determining what our satisfaction in a year would be is a tough one. I am...
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Director
The quality is there with 3M, but the responsiveness sometimes is not. The turnaround depends on the...
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Director
I don’t feel like the imaging piece has great quality, but part of that is on us. I don’t think we...
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Director
3M is pretty good about showing the adoption rate and the dashboard information about the quality...
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Director
I would recommend 3M, but there are caveats to be aware of. 3M keeps their promises, but with the...
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Director
I wish there were more end-user support feedback for what is happening. When someone is having a...
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VP/Other Executive
The good thing about MModal Fluency for Imaging is that it functions as advertised. It is robust...
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VP/Other Executive
The interoperability of the system with systems that are used by most radiology practices is not as...
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VP/Other Executive
We are using more and more structured, standard, and imported templates because certain disease...
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VP/Other Executive
I don’t know whether there are any vendors that keep their promises. But I would say that in...
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VP/Other Executive
Vendors need to have 12-year-old kids design their products because 12-year-old kids are going to...
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VP/Other Executive
In the future, I might look elsewhere partly because I have a responsibility to look elsewhere. But...
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Manager
There isn't any training. We don't really need it unless maybe there are new features. There is no...
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Manager
The GUI is intuitive and organized. The product is a great speech recognition engine. It gives users...
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Manager
The vendor’s acquisition has not affected us. We are implementing another one of the vendor’s...
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Manager
None of the vendors we work with avoid nickel-and-diming. 3M charges for every little thing. Across...
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Manager
I look forward to the vendor’s new systems and some of the new technology that they are pushing. We...
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