Commentary Summary
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User Commentary
Relationship
3M’s customer support team is great. We have had to ask them to do some additional engineering for...
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Relationship
We have a regular call with our 3M customer service manager. They check in, and we can ask them for...
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Product
MModal Fluency for Imaging is a great product that is well engineered. 3M has done a good job of not...
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Loyalty
We are a little disappointed that 3M is sunsetting the product called 3M Scout, which is integrated...
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Product
MModal Fluency for Imaging is user friendly. We are able to clone reports. We are able to search for...
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Relationship
3M’s service is very good. When we have an issue that we have to call out, we can fix a lot of...
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Relationship, Product
Some of our radiologists have issues with pronunciation, the spelling of words, or what the system...
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Loyalty
We have had a good run with MModal Fluency for Imaging, but we recently merged with another...
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Relationship
The support team is good to work with, and it feels like 3M has a stable team who understands the...
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Operations
The vendor’s training would have been better if we had had more interaction with the vendor. We...
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Product
The product’s dictation piece works out of the box. We don't have to train people on the dictation...
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Relationship, Product
We have requested things from the vendor that we still haven't gotten. For some of those things, it...
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Relationship
3M’s customer service is great. When we have to transition to work with people in high support...
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Product
We are having some ongoing issues on a viewer that can't be resolved. We can't determine what the...
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Relationship
We are very fortunate because we have very few problems. We have had just a few wrinkles. We are...
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Product
Ever since we installed the system, it has been truly easy for us to add templates and do things in...
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Relationship
MModal Fluency for Imaging works great to resolve some issues, but sometimes the development of...
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Relationship, Operations, Product
Every time we do an upgrade, there seems to be some type of issue. It always takes three weeks to...
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Product
The integrations work fine, and any issues are not necessarily on the vendor because we don't allow...
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Relationship
The support team may not be the quickest to respond when we call, but we have an account manager...
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Loyalty
We like 3M, but we are evaluating Nuance and their product suite because they were acquired by...
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Product
MModal Fluency for Imaging is a good product. Our radiologists love it. The voice recognition is...
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Product
All of our radiologists use the system, and its voice-recognition abilities are great. We don't use...
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Loyalty, Product
The vendor has computer-assisted physician documentation options in the works. With those options,...
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Product
The system is very dependable. The providers always comment on how good the voice quality is for the...
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Product
Our upgrades always go well with the product. 3M informs us of everything that is going on.
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Relationship, Product
MModal Fluency for Imaging is steady. It is a pretty good little product. With speech recognition,...
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Operations
3M showed us around the product and trained the trainer, and then we had to show the radiologists...
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Culture, Value
There are some additional fees for some things, but we know what they are going to be and when we...
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Product
Some strengths of MModal Fluency for Imaging are that it is very easy to use and integrate.
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Relationship
We have recurring meetings with 3M to discuss whether anything is going on. We have ongoing...
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Product
3M is building products for various different sizes of organizations, and the flexibility is there...
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Value, Value
We only did one project with 3M, and they billed us a ton for that one project. And if we need...
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Product, Product
MModal Fluency for Imaging is a better voice-recognition program than another solution. And MModal...
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Value
3M is well within the line with what they charge, but they definitely charge for every little...
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Relationship
Anytime there has been a transition in ownership, there has been a challenge with the vendor's...
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Relationship
Early on, we definitely had some executive involvement, but we haven't really had too many...
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Product
We have had a little trouble with the integration between MModal Fluency for Imaging and our PACS solution....
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Product
Our experience with the product has been fantastic. The voice recognition functionality is far...
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Relationship, Product
3M did a recent upgrade that has not met our needs. There are a couple of parts to MModal Fluency...
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Product
MModal Fluency for Imaging gets the job done in terms of getting reports into our EMR, but there is...
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Product
MModal Fluency for Imaging does a good job and does what we need it to do. It is a straightforward,...
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Loyalty, Product
MModal Fluency for Imaging could use more features. We are always looking for the latest and...
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Relationship
We can get ahold of somebody at 3M if we need to.
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Relationship
We haven’t seen anybody from 3M. I don’t think there is any leadership engagement.
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Product
3M has some issues with older technology. Their product is a little out of date. For example, the...
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Relationship
3M communicates very well. They let us know when they are making changes and what we need to keep...
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Relationship
3M's support people engage pretty quickly. They have a lot of expertise, and they can always find a...
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Product
The product does what it is supposed to do. It turns our radiologists' impressions into a final...
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Product
We want to be able to attach images to the reports in the product.
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Culture, Value
If we were recommending the product to a peer or friend, we would tell them that the product is stable....
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Loyalty, Product
3M's system was certainly on our radar, and it has flown under the radar for quite some time now, so...
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Relationship, Product, Value
The cloud architecture has certainly been a positive change for us. It seems like 3M has been more...
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Relationship, Value
In 3M’s support level, there is obviously a charge for any type of feature request or configuration....
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Relationship
We like MModal Fluency for Imaging much better than its competitors. I have a great working...
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Relationship
3M’s people are Johnny on the spot when we do things with them. We have a useful, regular call with...
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Relationship
3M’s support team is usually pretty good and quick to respond, but we don’t really hear from the...
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Value
MModal Fluency for Imaging is much cheaper than other systems of its kind.
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Operations
While we got training on the build portion of MModal Fluency for Imaging, some things were missed...
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Product
There are key aspects of MModal Fluency for Imaging that the vendor needs to make better. Some...
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