Commentary Summary
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User Commentary
Functionality and Upgrades
Our experience with the product has been fantastic. The voice recognition functionality is far...
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Functionality and Upgrades
3M did a recent upgrade that has not met our needs. There are a couple of parts to MModal Fluency...
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Functionality and Upgrades
MModal Fluency for Imaging gets the job done in terms of getting reports into our EMR, but there is...
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Technology
MModal Fluency for Imaging does a good job and does what we need it to do. It is a straightforward,...
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Functionality and Upgrades
MModal Fluency for Imaging could use more features. We are always looking for the latest and...
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Service and Support
We can get ahold of somebody at 3M if we need to.
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Relationship
We haven’t seen anybody from 3M. I don’t think there is any leadership engagement.
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Technology
3M has some issues with older technology. Their product is a little out of date. For example, the...
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Relationship
3M communicates very well. They let us know when they are making changes and what we need to keep...
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Service and Support
3M's support people engage pretty quickly. They have a lot of expertise, and they can always find a...
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Functionality and Upgrades
The product does what it is supposed to do. It turns our radiologists' impressions into a final...
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Technology
We want to be able to attach images to the reports in the product.
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Lessons Learned
If we were recommending the product to a peer or friend, we would tell them that the product is stable....
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Functionality and Upgrades
3M's system was certainly on our radar, and it has flown under the radar for quite some time now, so...
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Service and Support
The cloud architecture has certainly been a positive change for us. It seems like 3M has been more...
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Other Observations & Comments
In 3M’s support level, there is obviously a charge for any type of feature request or configuration....
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Relationship
We like MModal Fluency for Imaging much better than its competitors. I have a great working...
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Service and Support
3M’s people are Johnny on the spot when we do things with them. We have a useful, regular call with...
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Service and Support
3M’s support team is usually pretty good and quick to respond, but we don’t really hear from the...
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ROI / Cost
MModal Fluency for Imaging is much cheaper than other systems of its kind.
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Implementation and Training
While we got training on the build portion of MModal Fluency for Imaging, some things were missed...
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Functionality and Upgrades
There are key aspects of MModal Fluency for Imaging that the vendor needs to make better. Some...
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Service and Support
The vendor’s support is top notch. The support people are responsive and know what they are doing....
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Future Outlook
MModal Fluency for Imaging is top notch. 3M's technical folks are really sharp. I was really...
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Service and Support
I get really good support from 3M. 3M is willing to work backward to get things done, and they help...
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ROI / Cost
The system works, and the actual dictionary is excellent. I would recommend MModel Fluency for...
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Functionality and Upgrades
MModal Fluency for Imaging is a very user-friendly product that has all the features for us to...
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Functionality and Upgrades
3M has started adding new context-aware features to the product that catch human errors. When I...
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Service and Support
I fully expect 3M to keep innovating. They frequently provide us with new technologies.
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Service and Support
We usually have great support for MModal Fluency for Imaging. We haven't had many issues. 3M has...
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Functionality and Upgrades
MModal Fluency for Imaging does really well with speech recognition. We don't utilize transcription...
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Functionality and Upgrades
It is easy for us to create templates in the solution. The vendor's support people are very good,...
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Technology
It is very simple to create a template with this system. We can show a doctor how to do it once, and...
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Functionality and Upgrades
3M has new things coming out with their latest version. Their newer version actually includes...
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Service and Support
3M’s support team has been very helpful with any issues we have had. They are very proactive, and...
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ROI / Cost
3M will charge us for customizations, so we haven’t done too many customizations for a while.
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Service and Support
MModal Fluency for Imaging has good support. 3M's support team is easy to contact and usually solves...
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Functionality and Upgrades
The product is pretty easy to use. Our radiologists went from dictating to 100% self-editing with...
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Other Observations & Comments
The only thing we are looking to do next with the product is to pull in ultrasound measurements and...
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Service and Support
I have never had 3M’s support team reach out to me and tell me that they have found a problem. If an...
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Functionality and Upgrades
I can do 3M's upgrades for the product myself. I don't even need assistance from my teammates. The...
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Relationship
We haven't needed much ongoing training. The way the solution works hasn't changed. If anything, the...
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Functionality and Upgrades
The system does a good job of generating reports, and the system's voice recognition is fantastic.
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Functionality and Upgrades
I would like to see more assistance and guidance for doctors because we must have appropriate use...
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Interfacing and Integration
There are some things that 3M could have leveraged. They were slow at developing a good enough...
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Functionality and Upgrades
Our radiologists are very happy with MModal Fluency for Imaging right now, but there are some...
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Relationship
Our time with 3M has been good. We have experienced our share of hiccups over the years, but 3M has...
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ROI / Cost
Overall, the product has been very solid. Our end users rely on the quality of the voice recognition...
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Functionality and Upgrades
One shortcoming we see with 3M’s product is that the reporting module is a separate module, and it...
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Relationship
We have a regular call with our account manager at 3M, and our account manager is very good about...
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Relationship
Since the acquisition by 3M, we have not had any problems getting any issues resolved. 3M has left...
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Relationship
3M just acquired MModal within the last year or so. 3M has always kept their promises; the vendor...
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ROI / Cost
If there are changes, the vendor charges for those, but they charge a very reasonable price. Most of...
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Implementation and Training
MModal did come on-site for training, and the vendor shined in that regard. The vendor took time...
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Functionality and Upgrades
The product has a feature where we dictate locally, sign reports, and send reports to transcription....
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Functionality and Upgrades
The product pretty much meets all of our needs, and there are some extra bells and whistles in there...
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Technology
In terms of new technology, I would like to see a product that can interface more easily with...
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Relationship
The acquisition by 3M has been pretty good. I would say some knowledge has been lost. Some of the...
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Functionality and Upgrades
Our end users absolutely love MModal Fluency for Imaging; it is their favorite platform. We love...
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Service and Support
After the acquisition, there have definitely been some challenges when we call the 3M help desk....
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Functionality and Upgrades
The vendor is a leader in the industry for what they do. We have used multiple different dictation...
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Future Outlook
The system will require a platform change to upgrade. If that all goes well, our satisfaction will...
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Interfacing and Integration
The product is right in line with the other competitors. One thing I would really like to see in...
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Future Outlook
We are going to be affiliated with another group in the future that is already using another...
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Service and Support
Our experience with the product has been amazing. 3M has been really great. I love the engineers. My...
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ROI / Cost
We have our annual fee with MModal, and I have never paid them a penny more.
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Implementation and Training
The vendor hasn’t come in with new training options, just white papers on new features.
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Functionality and Upgrades
I had radiologists come over to MModal Fluency for Imaging from a third-party system, and they were...
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Service and Support
I love our 3M manager and how quickly they get back to me. Even if I just ask a question, they offer...
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ROI / Cost
3M is very good about not charging for every little thing. The vendor has done a lot for us, and...
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Functionality and Upgrades
I love MModal Fluency for Imaging. The program is always up. Administratively, I have greater...
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Implementation and Training
If I have a real problem and I can't figure something out, I go to a documentation portal for...
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ROI / Cost
3M has another module that we would like, but we keep getting pushback saying that the module will...
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Relationship
We meet with our 3M account manager on a regular basis. If we have any issues that are taking longer...
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Functionality and Upgrades
We had one issue where a bunch of radiology exams were being put back to the scheduled status after...
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Functionality and Upgrades
MModal Fluency for Imaging has been very good. It has improved since we started using it. It has...
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Functionality and Upgrades
Occasionally, there are little blips with the system, and the doctors complain. But overall, the...
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Service and Support
I like 3M; the support people are extremely responsive. They are very knowledgeable and so flexible...
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Functionality and Upgrades
One of the biggest negative aspects of MModal Fluency for Imaging is that we have one single...
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Service and Support
The vendor has been great. We recently had someone who had numerous problems with the voice...
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Service and Support
3M’s support is great. There is a website we can go to where we can look up any of the tickets that...
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Functionality and Upgrades
The solution's voice recognition feature is far superior to the voice recognition features of any...
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Relationship
3M is always looking for things that we might want to see coming up. When we ask them for things,...
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Service and Support
The vendor is always quick to fix things, and their support people are responsive. We have regular...
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Functionality and Upgrades
We almost never have problems with the solution. It is a little challenging to train people on it,...
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ROI / Cost
3M is really good with us in terms of how they include everything we need. They avoid charging for...
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Service and Support
The people we work with on the MModal side are really good. They have a focus on their customers,...
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Functionality and Upgrades
The voice recognition for all of our radiologists is excellent. We have a diverse group of...
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