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MModal Fluency for Imaging
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Mac Boyter
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KLAS Research Director - Mac Boyter
 
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User Commentary

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Analyst/Coordinator

Relationship

3M’s customer support team is great. We have had to ask them to do some additional engineering for...

Jul 2023
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Analyst/Coordinator

Relationship

We have a regular call with our 3M customer service manager. They check in, and we can ask them for...

Jul 2023
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Analyst/Coordinator

Product

MModal Fluency for Imaging is a great product that is well engineered. 3M has done a good job of not...

Jul 2023
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Analyst/Coordinator

Loyalty

We are a little disappointed that 3M is sunsetting the product called 3M Scout, which is integrated...

Jul 2023
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Manager

Product

MModal Fluency for Imaging is user friendly. We are able to clone reports. We are able to search for...

May 2023
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Manager

Relationship

3M’s service is very good. When we have an issue that we have to call out, we can fix a lot of...

May 2023
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Manager

Relationship, Product

Some of our radiologists have issues with pronunciation, the spelling of words, or what the system...

May 2023
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Manager

Loyalty

We have had a good run with MModal Fluency for Imaging, but we recently merged with another...

May 2023
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Manager

Relationship

The support team is good to work with, and it feels like 3M has a stable team who understands the...

May 2023
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Analyst/Coordinator

Operations

The vendor’s training would have been better if we had had more interaction with the vendor. We...

May 2023
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Analyst/Coordinator

Product

The product’s dictation piece works out of the box. We don't have to train people on the dictation...

May 2023
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Analyst/Coordinator

Relationship, Product

We have requested things from the vendor that we still haven't gotten. For some of those things, it...

May 2023
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Analyst/Coordinator

Relationship

3M’s customer service is great. When we have to transition to work with people in high support...

May 2023
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Director

Product

We are having some ongoing issues on a viewer that can't be resolved. We can't determine what the...

May 2023
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Director

Relationship

We are very fortunate because we have very few problems. We have had just a few wrinkles. We are...

May 2023
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Analyst/Coordinator

Product

Ever since we installed the system, it has been truly easy for us to add templates and do things in...

May 2023
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Manager

Relationship

MModal Fluency for Imaging works great to resolve some issues, but sometimes the development of...

May 2023
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Manager

Relationship, Operations, Product

Every time we do an upgrade, there seems to be some type of issue. It always takes three weeks to...

May 2023
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Manager

Product

The integrations work fine, and any issues are not necessarily on the vendor because we don't allow...

May 2023
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Manager

Relationship

The support team may not be the quickest to respond when we call, but we have an account manager...

May 2023
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Manager

Loyalty

We like 3M, but we are evaluating Nuance and their product suite because they were acquired by...

May 2023
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Manager

Product

MModal Fluency for Imaging is a good product. Our radiologists love it. The voice recognition is...

May 2023
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Analyst/Coordinator

Product

All of our radiologists use the system, and its voice-recognition abilities are great. We don't use...

May 2023
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Analyst/Coordinator

Loyalty, Product

The vendor has computer-assisted physician documentation options in the works. With those options,...

May 2023
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Manager

Product

The system is very dependable. The providers always comment on how good the voice quality is for the...

May 2023
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Manager

Product

Our upgrades always go well with the product. 3M informs us of everything that is going on.

May 2023
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Director

Relationship, Product

MModal Fluency for Imaging is steady. It is a pretty good little product. With speech recognition,...

Apr 2023
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Director

Operations

3M showed us around the product and trained the trainer, and then we had to show the radiologists...

Apr 2023
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Manager

Culture, Value

There are some additional fees for some things, but we know what they are going to be and when we...

Apr 2023
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Manager

Product

Some strengths of MModal Fluency for Imaging are that it is very easy to use and integrate.

Apr 2023
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Manager

Relationship

We have recurring meetings with 3M to discuss whether anything is going on. We have ongoing...

Apr 2023
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Manager

Product

3M is building products for various different sizes of organizations, and the flexibility is there...

Apr 2023
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Manager

Value, Value

We only did one project with 3M, and they billed us a ton for that one project. And if we need...

Apr 2023
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Manager

Product, Product

MModal Fluency for Imaging is a better voice-recognition program than another solution. And MModal...

Apr 2023
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Analyst/Coordinator

Value

3M is well within the line with what they charge, but they definitely charge for every little...

Apr 2023
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Analyst/Coordinator

Relationship

Anytime there has been a transition in ownership, there has been a challenge with the vendor's...

Apr 2023
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Analyst/Coordinator

Relationship

Early on, we definitely had some executive involvement, but we haven't really had too many...

Apr 2023
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Manager

Product

We have had a little trouble with the integration between MModal Fluency for Imaging and our PACS solution....

Apr 2023
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Manager

Product

Our experience with the product has been fantastic. The voice recognition functionality is far...

Mar 2023
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Physician

Relationship, Product

3M did a recent upgrade that has not met our needs. There are a couple of parts to MModal Fluency...

Mar 2023
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Physician

Product

MModal Fluency for Imaging gets the job done in terms of getting reports into our EMR, but there is...

Mar 2023
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Physician

Product

MModal Fluency for Imaging does a good job and does what we need it to do. It is a straightforward,...

Mar 2023
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Physician

Loyalty, Product

MModal Fluency for Imaging could use more features. We are always looking for the latest and...

Mar 2023
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Physician

Relationship

We can get ahold of somebody at 3M if we need to.

Mar 2023
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Physician

Relationship

We haven’t seen anybody from 3M. I don’t think there is any leadership engagement.

Mar 2023
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Manager

Product

3M has some issues with older technology. Their product is a little out of date. For example, the...

Feb 2023
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Manager

Relationship

3M communicates very well. They let us know when they are making changes and what we need to keep...

Feb 2023
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Manager

Relationship

3M's support people engage pretty quickly. They have a lot of expertise, and they can always find a...

Feb 2023
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Manager

Product

The product does what it is supposed to do. It turns our radiologists' impressions into a final...

Feb 2023
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Manager

Product

We want to be able to attach images to the reports in the product.

Feb 2023
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Manager

Culture, Value

If we were recommending the product to a peer or friend, we would tell them that the product is stable....

Feb 2023
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CIO

Loyalty, Product

3M's system was certainly on our radar, and it has flown under the radar for quite some time now, so...

Jan 2023
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CIO

Relationship, Product, Value

The cloud architecture has certainly been a positive change for us. It seems like 3M has been more...

Jan 2023
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Analyst/Coordinator

Relationship, Value

In 3M’s support level, there is obviously a charge for any type of feature request or configuration....

Jan 2023
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Analyst/Coordinator

Relationship

We like MModal Fluency for Imaging much better than its competitors. I have a great working...

Jan 2023
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CIO

Relationship

3M’s people are Johnny on the spot when we do things with them. We have a useful, regular call with...

Jan 2023
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Manager

Relationship

3M’s support team is usually pretty good and quick to respond, but we don’t really hear from the...

Dec 2022
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Manager

Value

MModal Fluency for Imaging is much cheaper than other systems of its kind.

Dec 2022
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Manager

Operations

While we got training on the build portion of MModal Fluency for Imaging, some things were missed...

Dec 2022
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Manager

Product

There are key aspects of MModal Fluency for Imaging that the vendor needs to make better. Some...

Dec 2022
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