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MModal Fluency for Imaging
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Mac Boyter
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KLAS Research Director - Mac Boyter
 
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User Commentary

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Manager

Functionality and Upgrades

Our experience with the product has been fantastic. The voice recognition functionality is far...

Mar 2023
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Physician

Functionality and Upgrades

3M did a recent upgrade that has not met our needs. There are a couple of parts to MModal Fluency...

Mar 2023
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Physician

Functionality and Upgrades

MModal Fluency for Imaging gets the job done in terms of getting reports into our EMR, but there is...

Mar 2023
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Physician

Technology

MModal Fluency for Imaging does a good job and does what we need it to do. It is a straightforward,...

Mar 2023
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Physician

Functionality and Upgrades

MModal Fluency for Imaging could use more features. We are always looking for the latest and...

Mar 2023
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Physician

Service and Support

We can get ahold of somebody at 3M if we need to.

Mar 2023
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Physician

Relationship

We haven’t seen anybody from 3M. I don’t think there is any leadership engagement.

Mar 2023
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Manager

Technology

3M has some issues with older technology. Their product is a little out of date. For example, the...

Feb 2023
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Manager

Relationship

3M communicates very well. They let us know when they are making changes and what we need to keep...

Feb 2023
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Manager

Service and Support

3M's support people engage pretty quickly. They have a lot of expertise, and they can always find a...

Feb 2023
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Manager

Functionality and Upgrades

The product does what it is supposed to do. It turns our radiologists' impressions into a final...

Feb 2023
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Manager

Technology

We want to be able to attach images to the reports in the product.

Feb 2023
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Manager

Lessons Learned

If we were recommending the product to a peer or friend, we would tell them that the product is stable....

Feb 2023
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CIO

Functionality and Upgrades

3M's system was certainly on our radar, and it has flown under the radar for quite some time now, so...

Jan 2023
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CIO

Service and Support

The cloud architecture has certainly been a positive change for us. It seems like 3M has been more...

Jan 2023
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Analyst/Coordinator

Other Observations & Comments

In 3M’s support level, there is obviously a charge for any type of feature request or configuration....

Jan 2023
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Analyst/Coordinator

Relationship

We like MModal Fluency for Imaging much better than its competitors. I have a great working...

Jan 2023
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CIO

Service and Support

3M’s people are Johnny on the spot when we do things with them. We have a useful, regular call with...

Jan 2023
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Manager

Service and Support

3M’s support team is usually pretty good and quick to respond, but we don’t really hear from the...

Dec 2022
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Manager

ROI / Cost

MModal Fluency for Imaging is much cheaper than other systems of its kind.

Dec 2022
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Manager

Implementation and Training

While we got training on the build portion of MModal Fluency for Imaging, some things were missed...

Dec 2022
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Manager

Functionality and Upgrades

There are key aspects of MModal Fluency for Imaging that the vendor needs to make better. Some...

Dec 2022
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Analyst/Coordinator

Service and Support

The vendor’s support is top notch. The support people are responsive and know what they are doing....

Sep 2022
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Analyst/Coordinator

Future Outlook

MModal Fluency for Imaging is top notch. 3M's technical folks are really sharp. I was really...

Sep 2022
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Manager

Service and Support

I get really good support from 3M. 3M is willing to work backward to get things done, and they help...

Sep 2022
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Manager

ROI / Cost

The system works, and the actual dictionary is excellent. I would recommend MModel Fluency for...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

MModal Fluency for Imaging is a very user-friendly product that has all the features for us to...

Aug 2022
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VP/Other Executive

Functionality and Upgrades

3M has started adding new context-aware features to the product that catch human errors. When I...

Aug 2022
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VP/Other Executive

Service and Support

I fully expect 3M to keep innovating. They frequently provide us with new technologies.

Aug 2022
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Analyst/Coordinator

Service and Support

We usually have great support for MModal Fluency for Imaging. We haven't had many issues. 3M has...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

MModal Fluency for Imaging does really well with speech recognition. We don't utilize transcription...

Jul 2022
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Manager

Functionality and Upgrades

It is easy for us to create templates in the solution. The vendor's support people are very good,...

Jun 2022
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Analyst/Coordinator

Technology

It is very simple to create a template with this system. We can show a doctor how to do it once, and...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

3M has new things coming out with their latest version. Their newer version actually includes...

Jun 2022
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Analyst/Coordinator

Service and Support

3M’s support team has been very helpful with any issues we have had. They are very proactive, and...

Jun 2022
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Analyst/Coordinator

ROI / Cost

3M will charge us for customizations, so we haven’t done too many customizations for a while.

Jun 2022
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Analyst/Coordinator

Service and Support

MModal Fluency for Imaging has good support. 3M's support team is easy to contact and usually solves...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

The product is pretty easy to use. Our radiologists went from dictating to 100% self-editing with...

Jun 2022
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Analyst/Coordinator

Other Observations & Comments

The only thing we are looking to do next with the product is to pull in ultrasound measurements and...

Jun 2022
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Analyst/Coordinator

Service and Support

I have never had 3M’s support team reach out to me and tell me that they have found a problem. If an...

Jun 2022
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Manager

Functionality and Upgrades

I can do 3M's upgrades for the product myself. I don't even need assistance from my teammates. The...

Jun 2022
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Manager

Relationship

We haven't needed much ongoing training. The way the solution works hasn't changed. If anything, the...

Jun 2022
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Manager

Functionality and Upgrades

The system does a good job of generating reports, and the system's voice recognition is fantastic.

Jun 2022
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Manager

Functionality and Upgrades

I would like to see more assistance and guidance for doctors because we must have appropriate use...

Jun 2022
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Manager

Interfacing and Integration

There are some things that 3M could have leveraged. They were slow at developing a good enough...

Jun 2022
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Manager

Functionality and Upgrades

Our radiologists are very happy with MModal Fluency for Imaging right now, but there are some...

May 2022
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Analyst/Coordinator

Relationship

Our time with 3M has been good. We have experienced our share of hiccups over the years, but 3M has...

May 2022
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Analyst/Coordinator

ROI / Cost

Overall, the product has been very solid. Our end users rely on the quality of the voice recognition...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

One shortcoming we see with 3M’s product is that the reporting module is a separate module, and it...

May 2022
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Analyst/Coordinator

Relationship

We have a regular call with our account manager at 3M, and our account manager is very good about...

May 2022
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Analyst/Coordinator

Relationship

Since the acquisition by 3M, we have not had any problems getting any issues resolved. 3M has left...

May 2022
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Manager

Relationship

3M just acquired MModal within the last year or so. 3M has always kept their promises; the vendor...

May 2022
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Manager

ROI / Cost

If there are changes, the vendor charges for those, but they charge a very reasonable price. Most of...

May 2022
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Manager

Implementation and Training

MModal did come on-site for training, and the vendor shined in that regard. The vendor took time...

May 2022
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Manager

Functionality and Upgrades

The product has a feature where we dictate locally, sign reports, and send reports to transcription....

May 2022
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Manager

Functionality and Upgrades

The product pretty much meets all of our needs, and there are some extra bells and whistles in there...

May 2022
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Manager

Technology

In terms of new technology, I would like to see a product that can interface more easily with...

May 2022
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CIO

Relationship

The acquisition by 3M has been pretty good. I would say some knowledge has been lost. Some of the...

May 2022
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CIO

Functionality and Upgrades

Our end users absolutely love MModal Fluency for Imaging; it is their favorite platform. We love...

May 2022
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Manager

Service and Support

After the acquisition, there have definitely been some challenges when we call the 3M help desk....

May 2022
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Manager

Functionality and Upgrades

The vendor is a leader in the industry for what they do. We have used multiple different dictation...

May 2022
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Manager

Future Outlook

The system will require a platform change to upgrade. If that all goes well, our satisfaction will...

May 2022
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Manager

Interfacing and Integration

The product is right in line with the other competitors. One thing I would really like to see in...

May 2022
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Manager

Future Outlook

We are going to be affiliated with another group in the future that is already using another...

May 2022
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Manager

Service and Support

Our experience with the product has been amazing. 3M has been really great. I love the engineers. My...

May 2022
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Director

ROI / Cost

We have our annual fee with MModal, and I have never paid them a penny more.

May 2022
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Director

Implementation and Training

The vendor hasn’t come in with new training options, just white papers on new features.

May 2022
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Director

Functionality and Upgrades

I had radiologists come over to MModal Fluency for Imaging from a third-party system, and they were...

May 2022
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Analyst/Coordinator

Service and Support

I love our 3M manager and how quickly they get back to me. Even if I just ask a question, they offer...

May 2022
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Director

ROI / Cost

3M is very good about not charging for every little thing. The vendor has done a lot for us, and...

May 2022
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Director

Functionality and Upgrades

I love MModal Fluency for Imaging. The program is always up. Administratively, I have greater...

May 2022
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Director

Implementation and Training

If I have a real problem and I can't figure something out, I go to a documentation portal for...

May 2022
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Analyst/Coordinator

ROI / Cost

3M has another module that we would like, but we keep getting pushback saying that the module will...

May 2022
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Analyst/Coordinator

Relationship

We meet with our 3M account manager on a regular basis. If we have any issues that are taking longer...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

We had one issue where a bunch of radiology exams were being put back to the scheduled status after...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

MModal Fluency for Imaging has been very good. It has improved since we started using it. It has...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

Occasionally, there are little blips with the system, and the doctors complain. But overall, the...

May 2022
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Director

Service and Support

I like 3M; the support people are extremely responsive. They are very knowledgeable and so flexible...

May 2022
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Director

Functionality and Upgrades

One of the biggest negative aspects of MModal Fluency for Imaging is that we have one single...

May 2022
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Director

Service and Support

The vendor has been great. We recently had someone who had numerous problems with the voice...

May 2022
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Analyst/Coordinator

Service and Support

3M’s support is great. There is a website we can go to where we can look up any of the tickets that...

May 2022
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Manager

Functionality and Upgrades

The solution's voice recognition feature is far superior to the voice recognition features of any...

May 2022
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Manager

Relationship

3M is always looking for things that we might want to see coming up. When we ask them for things,...

May 2022
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Manager

Service and Support

The vendor is always quick to fix things, and their support people are responsive. We have regular...

May 2022
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Manager

Functionality and Upgrades

We almost never have problems with the solution. It is a little challenging to train people on it,...

May 2022
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Manager

ROI / Cost

3M is really good with us in terms of how they include everything we need. They avoid charging for...

Apr 2022
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Manager

Service and Support

The people we work with on the MModal side are really good. They have a focus on their customers,...

Apr 2022
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Manager

Functionality and Upgrades

The voice recognition for all of our radiologists is excellent. We have a diverse group of...

Apr 2022
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