MModal Fluency for Imaging Commentary
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Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
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User Commentary

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Analyst/Coordinator

Relationship, Product

The biggest thing we like about MModal Fluency for Imaging is its speech recognition aspect. The...

Feb 2024
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Analyst/Coordinator

Loyalty, Product

There are a couple of things that our radiologists would like to see in the system. Some other...

Feb 2024
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Manager

Loyalty

The product's accuracy is one of its biggest strengths. When we brought the product in, we ran it...

Jan 2024
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Manager

Product

It can be tricky to integrate MModal Fluency for Imaging with our PACS. Every time we do an upgrade...

Jan 2024
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Manager

Relationship

3M's support is excellent. The vendor's support people answer the phone and are knowledgeable about...

Jan 2024
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Physician

Product

Maybe some improvements are happening on the back end of the product, but my inability to create...

Jan 2024
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Physician

Loyalty, Product

The product’s biggest strength is the quality of voice recognition. It does a good job for all the...

Jan 2024
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Manager

Loyalty

The product is not part of our long-term plans, but that is only because of a switch we made...

Dec 2023
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Manager

Loyalty, Product

It almost feels like MModal Fluency For Imaging has been put on the back burner. It is still built...

Dec 2023
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Manager

Relationship

3M’s support team is very helpful. Even when I throw them some ridiculous, crazy proposal that...

Dec 2023
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Manager

Product

Using MModal Fluency for Imaging is really nice. Stuff just works. It is a little old-fashioned...

Dec 2023
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Manager

Relationship

3M usually overestimates time frames. The vendor is very apt when it comes to delivering on needs,...

Dec 2023
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Manager

Operations, Product

The hardest part of the system's upgrades is collaborating with multiple units and teams.

Dec 2023
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Manager

Product

The system picks up different ethnic speech mannerisms very well. It works even for foreign...

Dec 2023
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Manager

Product

3M doesn't deliver new technology in the dictation field. They improve the solution on their end though....

Dec 2023
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Manager

Relationship, Operations

I would really like 3M to offer a live chat feature, especially with online features. I love ticket...

Dec 2023
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Analyst/Coordinator

Value

MModal Fluency for Imaging has become a limiting factor for us because it allows us to deploy PCs in...

Dec 2023
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Analyst/Coordinator

Relationship, Product

We have been very happy with the system from both an end user standpoint and a cost standpoint. The...

Dec 2023
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Analyst/Coordinator

Loyalty, Relationship, Product

The vendor could improve their support's web browser compatibility. Getting into the system's...

Dec 2023
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Manager

Product

The system does what the vendor says it will do. It has speech-to-text dictation. It also has...

Dec 2023
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Director

Loyalty, Product

MModal Fluency for Imaging was a good choice on our side. A lot of our radiologists were very...

Dec 2023
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Analyst/Coordinator

Relationship

3M does a very good job with their customer service. They are one of the best vendors that I have...

Dec 2023
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CIO

Culture, Product

3M has been absolutely fantastic with upgrades. So far, the product has matched all of the vendor's...

Dec 2023
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Manager

Relationship, Operations

3M communicates very well and very early about things that are coming down the pipe. We needed to...

Dec 2023
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Manager

Product

We don't collect data, but 3M's system does have the capability of running extra extensions that we...

Dec 2023
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Manager

Product

I know that PowerScribe must be embedded in more EMRs or in more systems. I'm unable to pull in...

Dec 2023
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Manager

Loyalty, Product

3M is sending new technology my way so I can better deal with instances of downtime. We will be able...

Dec 2023
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Manager

Operations, Product

I would buy the product again because the speech recognition is very good. I train a lot of...

Dec 2023
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Manager

Relationship

3M keeps all promises. I don't have any problems with getting things solved. If I have a problem, 3M...

Dec 2023
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Manager

Relationship

Anyone looking at this product should know about the staff's longevity. The people that I talk to...

Dec 2023
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Manager

Culture, Product

Everything that 3M has said that the product will do or won't do has been correct. My expectations...

Dec 2023
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Manager

Value

The pricing and everything is right. I don't feel like 3M is overpricing things. They can't give the...

Dec 2023
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Analyst/Coordinator

Culture, Value

3M doesn't avoid charging us for every little thing. We had a situation where we were flipping a...

Nov 2023
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Analyst/Coordinator

Operations, Product

Our providers who use the system for the first time are usually very impressed with it. The system...

Nov 2023
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Analyst/Coordinator

Product

My only beef with the product is that its search function really stinks. It is very hard to find...

Nov 2023
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Analyst/Coordinator

Relationship

3M is doing a great job. I have a great representative, and all of the technicians there have been...

Nov 2023
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Manager

Product

Coming from an administrative point of view, I like having the tools in MModal Fluency for Imaging...

Nov 2023
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Manager

Product

With regard to throwing reports over to other systems, vendors should not make things proprietary....

Nov 2023
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Analyst/Coordinator

Product

In terms of ease of use, I like MModal Fluency for Imaging a lot better than the other system people...

Oct 2023
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Analyst/Coordinator

Relationship

We initiate the communication. I don't always hear from our account manager about problems in...

Oct 2023
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Analyst/Coordinator

Value

We do get our money’s worth because we have other products with 3M as well.

Oct 2023
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Analyst/Coordinator

Relationship

We have an account manager, and they are always telling us to reach out to them with anything, so...

Oct 2023
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Director

Product

MModal Fluency for Imaging has been consistent for the last several years. Our radiologists love the...

Oct 2023
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Director

Loyalty

The vendor is getting out of the NLP game with 3M Scout being sunsetted. 3M didn't want resources in...

Oct 2023
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Manager

Operations, Product

One of MModal Fluency for Imaging's strengths is the ease of use. Anybody can just sit down and...

Oct 2023
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Manager

Relationship

3M has great support. We are very fortunate in that we don’t have to call in a lot. They are...

Oct 2023
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Manager

Operations, Product

The biggest thing from 3M's upgrades that we found impactful was that they didn't require upgrading...

Oct 2023
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Manager

Relationship

If we do come across an issue, we call the regular support line, or the vendor has a portal, which...

Oct 2023
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CIO

Relationship, Operations

The 3M product has been very strong. The vendor's support team is strong, and their project...

Oct 2023
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Analyst/Coordinator

Relationship

3M’s customer support team is great. We have had to ask them to do some additional engineering for...

Jul 2023
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Analyst/Coordinator

Relationship

We have a regular call with our 3M customer service manager. They check in, and we can ask them for...

Jul 2023
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Analyst/Coordinator

Product

MModal Fluency for Imaging is a great product that is well engineered. 3M has done a good job of not...

Jul 2023
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Analyst/Coordinator

Loyalty

We are a little disappointed that 3M is sunsetting the product called 3M Scout, which is integrated...

Jul 2023
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Manager

Product

MModal Fluency for Imaging is user friendly. We are able to clone reports. We are able to search for...

May 2023
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Manager

Relationship

3M’s service is very good. When we have an issue that we have to call out, we can fix a lot of...

May 2023
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Manager

Relationship, Product

Some of our radiologists have issues with pronunciation, the spelling of words, or what the system...

May 2023
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Manager

Loyalty

We have had a good run with MModal Fluency for Imaging, but we recently merged with another...

May 2023
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Manager

Relationship

The support team is good to work with, and it feels like 3M has a stable team who understands the...

May 2023
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Analyst/Coordinator

Operations

The vendor’s training would have been better if we had had more interaction with the vendor. We...

May 2023
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Analyst/Coordinator

Product

The product’s dictation piece works out of the box. We don't have to train people on the dictation...

May 2023
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Analyst/Coordinator

Relationship, Product

We have requested things from the vendor that we still haven't gotten. For some of those things, it...

May 2023
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Analyst/Coordinator

Relationship

3M’s customer service is great. When we have to transition to work with people in high support...

May 2023
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Director

Product

We are having some ongoing issues on a viewer that can't be resolved. We can't determine what the...

May 2023
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Director

Relationship

We are very fortunate because we have very few problems. We have had just a few wrinkles. We are...

May 2023
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Analyst/Coordinator

Product

Ever since we installed the system, it has been truly easy for us to add templates and do things in...

May 2023
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Manager

Relationship

MModal Fluency for Imaging works great to resolve some issues, but sometimes the development of...

May 2023
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Manager

Relationship, Operations, Product

Every time we do an upgrade, there seems to be some type of issue. It always takes three weeks to...

May 2023
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Manager

Product

The integrations work fine, and any issues are not necessarily on the vendor because we don't allow...

May 2023
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Manager

Relationship

The support team may not be the quickest to respond when we call, but we have an account manager...

May 2023
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Manager

Loyalty

We like 3M, but we are evaluating Nuance and their product suite because they were acquired by...

May 2023
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Manager

Product

MModal Fluency for Imaging is a good product. Our radiologists love it. The voice recognition is...

May 2023
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Analyst/Coordinator

Product

All of our radiologists use the system, and its voice-recognition abilities are great. We don't use...

May 2023
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Analyst/Coordinator

Loyalty, Product

The vendor has computer-assisted physician documentation options in the works. With those options,...

May 2023
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Manager

Product

The system is very dependable. The providers always comment on how good the voice quality is for the...

May 2023
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Manager

Product

Our upgrades always go well with the product. 3M informs us of everything that is going on.

May 2023
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Director

Relationship, Product

MModal Fluency for Imaging is steady. It is a pretty good little product. With speech recognition,...

Apr 2023
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Director

Operations

3M showed us around the product and trained the trainer, and then we had to show the radiologists...

Apr 2023
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Manager

Culture, Value

There are some additional fees for some things, but we know what they are going to be and when we...

Apr 2023
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Manager

Product

Some strengths of MModal Fluency for Imaging are that it is very easy to use and integrate.

Apr 2023
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Manager

Relationship

We have recurring meetings with 3M to discuss whether anything is going on. We have ongoing...

Apr 2023
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Manager

Product

3M is building products for various different sizes of organizations, and the flexibility is there...

Apr 2023
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Manager

Value, Value

We only did one project with 3M, and they billed us a ton for that one project. And if we need...

Apr 2023
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Manager

Product, Product

MModal Fluency for Imaging is a better voice-recognition program than another solution. And MModal...

Apr 2023
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Analyst/Coordinator

Value

3M is well within the line with what they charge, but they definitely charge for every little...

Apr 2023
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Analyst/Coordinator

Relationship

Anytime there has been a transition in ownership, there has been a challenge with the vendor's...

Apr 2023
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Analyst/Coordinator

Relationship

Early on, we definitely had some executive involvement, but we haven't really had too many...

Apr 2023
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Manager

Product

We have had a little trouble with the integration between MModal Fluency for Imaging and our PACS solution....

Apr 2023
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Manager

Product

Our experience with the product has been fantastic. The voice recognition functionality is far...

Mar 2023
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Physician

Relationship, Product

3M did a recent upgrade that has not met our needs. There are a couple of parts to MModal Fluency...

Mar 2023
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Physician

Product

MModal Fluency for Imaging gets the job done in terms of getting reports into our EMR, but there is...

Mar 2023
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Physician

Product

MModal Fluency for Imaging does a good job and does what we need it to do. It is a straightforward,...

Mar 2023
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Physician

Loyalty, Product

MModal Fluency for Imaging could use more features. We are always looking for the latest and...

Mar 2023
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Physician

Relationship

We can get ahold of somebody at 3M if we need to.

Mar 2023
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Physician

Relationship

We haven’t seen anybody from 3M. I don’t think there is any leadership engagement.

Mar 2023
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