Transfer Center Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Relationship, Operations
When we trained one of our centers, ABOUT Healthcare brought someone on-site, and that made things...
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Culture, Loyalty
Transfer Center is part of our long-term plans, but I know that I will be asked to evaluate the...
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Loyalty, Product
There are some pretty important systems we use, like our call recording options and our on-call...
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Relationship, Product
We have stumbled sometimes when things have been upgraded, and sometimes, we have to find the...
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Relationship
The system doesn't have a lot of options. It doesn't meet all of our needs, and I don't feel like...
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Relationship, Product
The thing that I appreciate the most about ABOUT Healthcare is that they are one of the few...
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Loyalty
We might be moving to another vendor in the future if our organization decides we can afford the...
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Product
The only issue we have with ABOUT Healthcare is that we lost integration with an upgrade. It is not...
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Product
The product's reporting is very good. It has dashboards available. We can configure reporting on our...
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Loyalty, Product
There are a lot of buttons to click in the product. The vendor is working on making the product's...
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Loyalty, Relationship
The vendor is talking to us, and they have a plan for a new data report. They initiated that; we...
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Relationship
The vendor has to protect the privacy of clients, but there was a recent time when we were...
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Operations
One way the vendor's training could be better is if they could give us ongoing training. For...
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Relationship, Product
As far as integration goes, the issue might be more with our EHR vendor than ABOUT Healthcare....
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Operations
ABOUT Healthcare does a lot of things well. When the system was first rolled out, our initial...
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Relationship
I have really enjoyed working with ABOUT Healthcare. We regularly meet with them and some of their...
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Culture, Relationship, Operations
ABOUT Healthcare does more than just give us their product. They really collaborate and partner with...
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Product
ABOUT Healthcare generates a lot of good reports. Right now, that reporting is available in another...
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Product
ABOUT Healthcare has been very open to doing more integration, but our IT team is very limited, so...
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