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Transfer Center Commentary
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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VP/Other Executive

Relationship

The vendor is very focused on the Project Management Professional certification, and some people...

Jul 2023
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VP/Other Executive

Operations

The vendor’s training was good. They provided a lot of data.

Jul 2023
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VP/Other Executive

Product

After a recent upgrade, we lost functionality in another system that was integrated with Transfer...

Jul 2023
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VP/Other Executive

Product

The product is pretty stable. It is on the cloud now, so updates are done much more easily than...

Jul 2023
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Director

Value

I absolutely love Transfer Center. It is the leader in electronic medical records that are...

Jul 2023
||
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Director

Relationship

ABOUT Healthcare was phenomenal at helping us build reports with their analytic platform, and that...

Jul 2023
||
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Director

Operations

One of ABOUT Healthcare’s project managers meets with us regularly to do a check-in, and they are...

Jul 2023
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Director

Product

One area that I would enhance in Transfer Center is the case status process. We created the case...

Jul 2023
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Director

Loyalty

I am going to be extremely satisfied with ABOUT Healthcare because there are some things from the...

Jul 2023
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Director

Operations

The vendor should force-feed us industry updates. The vendor does a lot of webinars and seminars,...

May 2023
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Director

Relationship

The vendor has been very adaptable. They have helped us through all of the changes that have come...

May 2023
||
(0)
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Director

Relationship

The support team at ABOUT Healthcare is very good. The vendor's team members help with staff...

May 2023
||
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Director

Product, Value

The interface between the solution and our EMR wasn't very seamless. Transfer Center has helped us...

May 2023
||
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Director

Culture

The most valuable part of ABOUT Healthcare is not their software. We purchase a lot of software, and...

May 2023
||
(0)
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Director

Relationship, Product

This solution helps us highlight our overall growth. We can see who our feeder is, where to focus...

May 2023
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(0)
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Director

Relationship

Whenever I wonder whether we can do something or measure something or if the vendor can help me see...

May 2023
||
(0)
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Director

Relationship

I have been shocked by the amount of time and energy the vendor will commit. We frequently discuss...

May 2023
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Director

Relationship

If we worry about our own workflow and not even the logistics of the software, the vendor will sit...

May 2023
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Director

Loyalty

We are going to keep ABOUT Healthcare, and we are not going to convert to our EMR vendor's product....

May 2023
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(0)
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Director

Product

We have built algorithms to help us because, in medicine, we can't build everything into one piece...

May 2023
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(0)
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Director

Relationship, Product

ABOUT Healthcare helps us report to our administrative team, and that helps me navigate feature asks...

May 2023
||
(0)
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VP/Other Executive

Operations

Overall, ABOUT Healthcare's training is pretty good. We ask for it more frequently than it is...

May 2023
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(0)
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VP/Other Executive

Loyalty, Product

ABOUT Healthcare does a good job with integration. A lot of the integration holdups are products we...

May 2023
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VP/Other Executive

Relationship, Product

There are some areas in the solution that ABOUT Healthcare could clean up. They have definitely made...

May 2023
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(0)
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VP/Other Executive

Loyalty, Relationship, Product

ABOUT Healthcare's next step is to build intelligent software. In the drop-down menus and questions...

May 2023
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(0)
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VP/Other Executive

Relationship

If we have issues or put in priority tickets, ABOUT Healthcare absolutely takes care of them in an...

May 2023
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(0)
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VP/Other Executive

Product

Some of the challenges we had in the early parts of our contract were around data analytics, and...

May 2023
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(0)
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VP/Other Executive

Culture, Value

The product is expensive compared to what it is going to always be competing with, which is the EMR....

May 2023
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(0)
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VP/Other Executive

Loyalty

Our health system will be pushing us to utilize another solution because we are currently going to...

May 2023
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(0)
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VP/Other Executive

Product

There are times when some new processes roll out. I like the processes, but sometimes we find that...

May 2023
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(0)
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VP/Other Executive

Loyalty, Relationship

We are continually challenging ABOUT Healthcare to take their product to the next level. They are...

May 2023
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(0)
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Manager

Relationship

I have been waiting a long time for a few things that I have asked for that are really important to...

Apr 2023
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(0)
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Manager

Relationship

I love the ABOUT Healthcare platform and the people I work with. When I am having issues and need...

Apr 2023
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(0)
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Manager

Relationship, Operations, Product

I like that I have multiple connections with ABOUT Healthcare. I have multiple people that I can...

Apr 2023
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(0)
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Manager

Relationship, Product

There is no integrated way for me to send a message directly from Transfer Center to our critical...

Apr 2023
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(0)
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Manager

Loyalty, Relationship

ABOUT Healthcare has tremendous potential. I am excited about where they want to take the platform,...

Apr 2023
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(0)
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Director

Product

Transfer Center doesn't go down frequently; if it did, that would be a huge problem. The product is...

Feb 2023
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Director

Loyalty, Relationship

If there are issues, we can call the support team, and immediately, things are addressed. We are...

Feb 2023
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(0)
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Director

Product

We still don’t have color coordination in the program. We have several different states, and we want...

Feb 2023
||
(0)
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