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Transfer Center Commentary
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Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Director

Relationship, Operations

When we trained one of our centers, ABOUT Healthcare brought someone on-site, and that made things...

Aug 2024
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Director

Culture, Loyalty

Transfer Center is part of our long-term plans, but I know that I will be asked to evaluate the...

Aug 2024
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Director

Loyalty, Product

There are some pretty important systems we use, like our call recording options and our on-call...

Aug 2024
||
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Director

Relationship, Product

We have stumbled sometimes when things have been upgraded, and sometimes, we have to find the...

Aug 2024
||
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Director

Relationship

The system doesn't have a lot of options. It doesn't meet all of our needs, and I don't feel like...

Aug 2024
||
(0)
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Director

Relationship, Product

The thing that I appreciate the most about ABOUT Healthcare is that they are one of the few...

Aug 2024
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VP/Other Executive

Loyalty

We might be moving to another vendor in the future if our organization decides we can afford the...

Aug 2024
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VP/Other Executive

Product

The only issue we have with ABOUT Healthcare is that we lost integration with an upgrade. It is not...

Aug 2024
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VP/Other Executive

Product

The product's reporting is very good. It has dashboards available. We can configure reporting on our...

Aug 2024
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Director

Loyalty, Product

There are a lot of buttons to click in the product. The vendor is working on making the product's...

Jun 2024
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Director

Loyalty, Relationship

The vendor is talking to us, and they have a plan for a new data report. They initiated that; we...

Jun 2024
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Director

Relationship

The vendor has to protect the privacy of clients, but there was a recent time when we were...

Jun 2024
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Director

Operations

One way the vendor's training could be better is if they could give us ongoing training. For...

Jun 2024
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Director

Relationship, Product

As far as integration goes, the issue might be more with our EHR vendor than ABOUT Healthcare....

Jun 2024
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