Commentary Summary
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User Commentary
Relationship
The vendor is very focused on the Project Management Professional certification, and some people...
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Operations
The vendor’s training was good. They provided a lot of data.
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Product
After a recent upgrade, we lost functionality in another system that was integrated with Transfer...
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Product
The product is pretty stable. It is on the cloud now, so updates are done much more easily than...
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Value
I absolutely love Transfer Center. It is the leader in electronic medical records that are...
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Relationship
ABOUT Healthcare was phenomenal at helping us build reports with their analytic platform, and that...
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Operations
One of ABOUT Healthcare’s project managers meets with us regularly to do a check-in, and they are...
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Product
One area that I would enhance in Transfer Center is the case status process. We created the case...
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Loyalty
I am going to be extremely satisfied with ABOUT Healthcare because there are some things from the...
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Operations
The vendor should force-feed us industry updates. The vendor does a lot of webinars and seminars,...
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Relationship
The vendor has been very adaptable. They have helped us through all of the changes that have come...
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Relationship
The support team at ABOUT Healthcare is very good. The vendor's team members help with staff...
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Product, Value
The interface between the solution and our EMR wasn't very seamless. Transfer Center has helped us...
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Culture
The most valuable part of ABOUT Healthcare is not their software. We purchase a lot of software, and...
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Relationship, Product
This solution helps us highlight our overall growth. We can see who our feeder is, where to focus...
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Relationship
Whenever I wonder whether we can do something or measure something or if the vendor can help me see...
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Relationship
I have been shocked by the amount of time and energy the vendor will commit. We frequently discuss...
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Relationship
If we worry about our own workflow and not even the logistics of the software, the vendor will sit...
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Loyalty
We are going to keep ABOUT Healthcare, and we are not going to convert to our EMR vendor's product....
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Product
We have built algorithms to help us because, in medicine, we can't build everything into one piece...
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Relationship, Product
ABOUT Healthcare helps us report to our administrative team, and that helps me navigate feature asks...
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Operations
Overall, ABOUT Healthcare's training is pretty good. We ask for it more frequently than it is...
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Loyalty, Product
ABOUT Healthcare does a good job with integration. A lot of the integration holdups are products we...
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Relationship, Product
There are some areas in the solution that ABOUT Healthcare could clean up. They have definitely made...
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Loyalty, Relationship, Product
ABOUT Healthcare's next step is to build intelligent software. In the drop-down menus and questions...
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Relationship
If we have issues or put in priority tickets, ABOUT Healthcare absolutely takes care of them in an...
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Product
Some of the challenges we had in the early parts of our contract were around data analytics, and...
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Culture, Value
The product is expensive compared to what it is going to always be competing with, which is the EMR....
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Loyalty
Our health system will be pushing us to utilize another solution because we are currently going to...
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Product
There are times when some new processes roll out. I like the processes, but sometimes we find that...
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Loyalty, Relationship
We are continually challenging ABOUT Healthcare to take their product to the next level. They are...
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Relationship
I have been waiting a long time for a few things that I have asked for that are really important to...
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Relationship
I love the ABOUT Healthcare platform and the people I work with. When I am having issues and need...
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Relationship, Operations, Product
I like that I have multiple connections with ABOUT Healthcare. I have multiple people that I can...
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Relationship, Product
There is no integrated way for me to send a message directly from Transfer Center to our critical...
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Loyalty, Relationship
ABOUT Healthcare has tremendous potential. I am excited about where they want to take the platform,...
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Product
Transfer Center doesn't go down frequently; if it did, that would be a huge problem. The product is...
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Loyalty, Relationship
If there are issues, we can call the support team, and immediately, things are addressed. We are...
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Product
We still don’t have color coordination in the program. We have several different states, and we want...
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Loyalty, Product
We did an upgrade to the system, and we lost some of the functionality. We are working with Central...
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