Abridge Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Relationship
There have been situations where either the Abridge server went down or something happened that...
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Operations
The beginning training for the system was great, and the model is that our in-house training team...
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Loyalty
I think we will get some momentum as more providers use Abridge and the word gets out about how much...
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Product
Abridge is still a new technology, so we wanted to implement it in the areas where it was already...
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Product, Value
With Abridge coming in, we have seen situations where scribes who were assigned with physicians to...
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Loyalty, Relationship
Abridge is very good at rolling out updates. They listen to feedback from customers to expand new...
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Loyalty, Product
We recently took an upgrade that allowed us to use a product called Abridge Inside, the version of...
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Product, Value
AI in general is changing the landscape of our entire world as we know it in a lot of different...
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Loyalty
We chose Abridge because their system was specifically designed by physicians for physicians. It was...
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Product, Value
With Abridge, the amount of time we save on documentation per physician is a game changer. Some of...
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Relationship, Product
Abridge needs to go beyond just making notes because what I worry about is that what the vendor is...
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Operations
Our pilot with Abridge has gone really well. Abridge is such an easy implementation because it just...
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Loyalty, Relationship
I can always reach out to an executive or anybody at Abridge at any given time and talk to them. I...
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Relationship
The service is proactive. I work closely with the vendor, and they are very responsive. We met...
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Loyalty, Product
I really appreciate the quality, like the history of present illness. The notes that the vendor does...
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Product, Value
An outcome of using this solution is definitely improved same-day closures. We are a little...
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Value
The vendor has a vision for where the solution needs to go, but they aren't there today. The coding...
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Relationship
Whenever we had an issue, the vendor's team would help us immediately. I was impressed with how...
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Value
Overall, the system is very good, but it adds diagnoses on its own, and those aren't accurate. For...
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Relationship, Product, Value
Using the Abridge system, we have seen some improvements in productivity. Also, we have seen higher...
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Loyalty, Product
In the ambulatory setting, there is not an integrated version of the Abridge system for Android...
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Product, Value
The outcome we have seen with Abridge is happy families. We truly have had providers report that...
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Loyalty, Value
We absolutely like Abridge. If Abridge creates a tool that is good enough to replace our other...
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Relationship, Operations
There isn't a lot of ongoing training. I think Abridge does send out some newsletters and other...
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Operations
The onboarding and training for Abridge has been, in general, simple. There were a couple of...
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Loyalty, Product
Abridge is currently integrated with our EHR, but we don't have it inside our EHR yet. We get...
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Product
There are a few things that the solution consistently gets wrong. There are times when I say...
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Product
If someone gives a tool to a provider who doesn't want it, they won't use it, no matter how good the...
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Loyalty
When selecting users for our ambient speech solution, we started out by targeting people who had...
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Product
Abridge uses an API. I think it is great. Abridge has a freestanding app, and we do have providers...
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Loyalty, Product
We do want more with Abridge. With a certain ambient feature coming, we are looking. We have met...
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Relationship
Whenever I email or call Abridge with an issue, they are very receptive and get back to me in a...
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Operations, Product
Abridge is really easy, but some people just don't take the two seconds required to read our tip...
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Operations
We had some sticking points with Abridge. Initially, we wanted to implement Abridge during a...
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Loyalty
We have expanded our use of Abridge, and we have a goal to increase that still. We just need to get...
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Product, Value
We have seen improved patient satisfaction. That is our selling point. Abridge has this ambient...
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Operations
The training with Abridge was too long and painful, and I routinely helped colleagues who didn't...
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Product
I'm not happy with Abridge. Among physicians, like with any group, there is a mixture of folks....
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Product
Abridge doesn't do what I need it to do. It is not fine-tuned for my specialty. It doesn't integrate...
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Product
The barrier for adoption of Abridge is I must have Haiku on my phone. Some clinicians don't want it...
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Operations, Product
After our initial pilot of Abridge, I think a number of us thought Abridge was okay but not great....
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Loyalty, Product
The landscape is dramatically changing. I was just on another vendor's user website looking at...
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Product, Value
We are happy. We have seen a slight trend toward decreased chart-closure times, but that has been...
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Relationship
Abridge's system doesn't require training, so it is kind of nice that way. The support people are...
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Product, Value
The challenge is that the ambient speech solution in its current construct isn't quite the right...
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Loyalty, Product
We are very interested in whatever Abridge can do to accelerate their road map. I would love to see...
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Loyalty, Loyalty, Product, Product, Value, Value
The product definitely helps with time management. It saves time for busy clinicians. The product is...
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Product
Abridge focuses more on interoperability than integration, but their system is integrated nicely.
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Operations, Value
Implementing Abridge's system is unlike any other tech implementation. Abridge's system has really...
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Relationship
Abridge's support people have been really helpful. Sometimes they just tell me to go to the user web...
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Operations, Product
We just went through a lot of transitions from the vendor's integrated version to one of their other...
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Loyalty
If Abridge continues to offer best-of-breed systems, their systems will be part of our long-term...
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Relationship, Product
One big issue is that Abridge is slower than we would like when it comes to complying with state regulations....
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Culture, Value
Abridge charges per user per month. We are trying to negotiate some other contracts, but the vendor...
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Loyalty, Relationship
Abridge is in a growth phase, and I am concerned with their latest announcement that they are going...
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Loyalty, Relationship, Product
There are stylistic things that we hope the vendor will fix and give us more control over. I tend to...
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Product
Not all workflows are supported right now; we are waiting on Epic and Abridge. We are just waiting...
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Relationship
We get support from Abridge via email, so we email them, and we get a response within minutes. They...
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Product, Value
The reduction in cognitive load is huge. It just feels so much better and different. That is what we...
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Operations
We have now established our own training process internally in conjunction with Abridge. They...
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Loyalty, Value
We love Abridge. We used a Likert scale, and our pilot users actually gave the product a good rating...
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Relationship, Product
My only concern is that Abridge is growing extremely rapidly. We haven't seen any issues with that,...
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Loyalty, Product
We tried two different AI vendors and chose Abridge; they had the better solution. Not all AI...
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Relationship, Product
There are problems with Abridge, like occasionally the physical exam transcription still doesn’t...
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Loyalty, Product
We are not on the most current version of Abridge, but I don’t want to give this version up because...
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Product, Value
We had an absolute reduction in burnout using Abridge. We had a moderate improvement in same-day...
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Loyalty
We chose Abridge because we really liked their vision. The other thing we liked about them is that...
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Product
There is room for improvement in Abridge when it comes to documenting plans for surgical cases, but...
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Loyalty, Value
The ROI for Abridge still remains to be seen. As we roll the product out, it is going to get...
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Product
The solution is integrated with our EHR so that we can launch the recordings from our EHR’s mobile...
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Product, Value
We do have to correct things sometimes in Abridge, but the solution is really good. One outcome we...
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Operations
Abridge has been very supportive, and they let me do some training so that I could tell our...
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Operations
There is not a lot of training from Abridge, so we do the training.
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Loyalty, Product
We want to see inpatient and ED functionality from Abridge. Those features are coming, but I'm just...
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Operations, Product
I would absolutely buy Abridge again. I like the simplicity of it, and the providers using it are...
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Product
If an organization integrates Abridge's system across their organization, they will not only have a...
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Relationship
Abridge had overnight success, and they were very overwhelmed and not ready as an organization. They...
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Loyalty, Value
Abridge broke our silos and offered service to us; they had absolutely no issues with our unique...
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Loyalty, Value
We looked at our EHR's data and time and notes per encounter, and we kind of focused on primary care...
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Product
In terms of Abridge's documentation accuracy, the only areas that we have really had some struggles...
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Operations
Abridge is so easy, and the vendor gives such great training materials. Abridge is so easy to...
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Loyalty, Product
One thing that I know is in development is actually the integration between Abridge and...
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Relationship
I think I actually heard about Abridge from something I saw on another vendor's user web that they...
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Loyalty, Product
If I were to start over with Abridge, the only thing I would do differently is to go to the...
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Loyalty, Product
Abridge is so good and so easy. The technology works so well. People really like it. Ultimately,...
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Operations
Abridge is good to work with and responsive. The initial training was pretty effective and...
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Loyalty, Product
Since we rolled out the Abridge system, there haven’t been any upgrades. Abridge has been busy...
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Product
Abridge is integrated well; there is an occasional little hiccup, but it does a good job. It is...
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Product
As a highly efficient provider, instead of documenting notes, I'm reviewing the documentation for...
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Relationship, Value
We saw a substantial decrease in time from our providers after hours, so that is probably the...
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Value
The product is expensive. It is just a list price kind of thing, so it is not like we can negotiate...
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Loyalty
We found some folks who were more engaged, and we did a pilot group. But the feedback was so good...
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Loyalty, Product
Abridge is a documentation clinical AI platform, and it essentially takes the conversation that was...
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Loyalty, Product
We had a process where we were actually looking at clinics, so we did that by a market-location...
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Product
A lot of folks talk about how Abridge has a bespoke relationship with our EHR vendor. That has been...
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Loyalty, Relationship, Operations
We looked at other vendors, but I had been impressed with Abridge for several years, even before the...
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Relationship
Abridge’s key strength is their team. They have a strong team. They have a well-designed product,...
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Loyalty, Relationship, Product
The Abridge technology is not an off-the-shelf large language model. It is not just one model but...
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Product
By and large, Abridge is pretty accurate when it comes to capturing the history of present illnesses...
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Relationship
Vendors like Abridge are busy implementing a whole ton of clients, so sometimes our teams will...
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Product
Technology is a tool meant to support people in the way they do their work. I would advise others...
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Loyalty, Product
One of the things that Abridge is working on is having the system assist with medical...
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Product, Value
we tried to get a couple of different specialties involved in terms of who we selected for the...
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Operations
During implementation, the vendor was right there with us, very involved in the beginning and now...
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Value
With Abridge, we had a decrease in work outside of work. We had a decrease in cognitive load in...
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Loyalty
We selected Abridge's system because it had the AI-generated draft for review usually within one...
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Operations
For someone else implementing Abridge's system, my advice would be to get as many providers on the...
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Relationship
It is unreasonable to expect everything to work perfectly all the time. Abridge is web based, and...
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Loyalty, Product, Value
We purposely did not change anybody's schedule, but we are finding that providers are naturally...
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Relationship
Abridge's mission is a key strength. I have talked to one of the vendor's higher-ups and some other...
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Loyalty, Product
Our EHR vendor doesn't have their own platform, so we have to go outside to get access to Abridge,...
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Product
What is nice about Abridge's system is when we edit a note on their website, we write the note...
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Loyalty, Product
The vendor is already working on some improvements, like helping with picking the level of service...
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Operations
We did a presurvey, and then we did thirty-day and sixty-day post-surveys, and we asked the same...
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Relationship, Product
Abridge is an ambient technology that creates transcripts from clinical encounters and processes...
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Product
In our state, we have to have people’s consent to record. That was an initial obstacle for me...
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Product
My advice to a customer is to get used to the idea that the note is not the user’s creation anymore....
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Loyalty, Product
Our adoption of Abridge is still going to be slow in the next few months; I think it is going to...
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Operations
For training, there was a video initially, and then there was a Zoom or Teams meeting before the...
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Loyalty
I wish Abridge were going to be part of our long-term plans. I am very satisfied with how Abridge is...
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Product
Occasionally, I still see inconsistencies, like with a well visit. When I see some well visits, the...
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Relationship, Product
Abridge has had some changes, even over the short term I have used it, in terms of expanding social...
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Product
I wasn't particularly involved with the decision on how the system was selected. But I think what...
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Loyalty, Product
In terms of time impact, Abridge and another ambient speech solution I use are about the same. I...
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Loyalty, Product
We have been very happy with Abridge so far. Anecdotally, we are seeing more focus from the...
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Loyalty, Product
I fully recognize this is the first iteration of Abridge, and there is a very clear road map. A lot...
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Loyalty
We selected Abridge because their vision and clinical leadership ended up resonating the most with...
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Product
In terms of documentation accuracy, some of it is specialty-specific because there are differences...
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Loyalty, Value
Things have been really good with Abridge. Our physicians love the time that the system gives back...
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Operations
With Abridge's implementation, the vendor could definitely tell that they have spent their time with...
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Culture
Abridge's system doesn't meet all of our needs, but we knew that it wouldn't going into things. We...
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Product
The system is pretty intuitive for computer-savvy users. The current version of the system, where...
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Relationship, Operations
I don't have any reason to be dissatisfied with Abridge's executive involvement. In terms of user...
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Loyalty, Product, Value
We have been holding user open-forum feedback sessions for the product. We have received feedback...
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Loyalty, Product
Abridge is working on their ability to generate subsections of visits, especially for physical...
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Operations
We had a recent upgrade that was rolled out, and Abridge's communication around that was excellent....
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Relationship, Operations
Abridge has been very engaged in getting the system up and running through its initial stages and...
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Product, Value
Abridge has a narrow scope. It requires a lot of CRM integration, but that works. Due to the version...
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Loyalty, Relationship
Abridge still overpromises a little. They are in the early stages of developing some documentation...
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Loyalty
We are all in with Abridge's full enterprise agreement. We are doing a phased rollout. We use human...
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Loyalty, Product
Anecdotally, we are hearing that Abridge has been life changing. We hope that positive energy...
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Loyalty, Product
The biggest thing that isn't working as well as it could today is the H&P. The technology assumes a...
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Product
The vendor is doing well with the adaptiveness of the product. During our pilot period, there were...
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Relationship
Abridge keeps their promises, even when they are slow to do so. Abridge is very responsive to both...
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Product
The Abridge platform takes the conversation that we have with our patients and turns it into a...
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Product, Value
The product has been met with significant positive reviews from the people who use it. I recommend...
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Product
With Abridge's integration with Epic, the Abridge data has to be pushed to Epic, and then within the...
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Operations, Product
I would tell other potential customers that the management of expectations for what the Abridge...
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Loyalty
I haven't met anybody with burnout who has decided to stay because of Abridge, but I can see how the...
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Loyalty
We are trying to get our adoption of Abridge a bit higher, but it is very beneficial for the people...
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Relationship
The folks that Abridge has given us to speak to when we have problems are excellent, and if they...
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Relationship, Operations
I would have liked to see the Abridge team hang around a bit longer in the beginning to help us with...
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Product
Some opportunities for improvement would be to integrate the system with any EHR and develop the...
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Relationship
The vendor listens. We are the center of their universe, and they take constant feedback from...
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Product
The thing with Abridge is the more it learns about us, the more the documentation is refined; it...
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Product, Value
Abridge has helped me be more present during my encounters with patients. I am looking at a patient...
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Value
From a clinical standpoint, the Abridge system increases efficiency. It allows us to see more...
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Product
I would highly recommend the Abridge system for any organization. I would also encourage them to try...
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Product
My advice to new customers would be to pick the easiest, most user-friendly system with accuracy and...
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Loyalty
I selected the Abridge system because it was all I knew at the time. What sets it apart from other...
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Product
The Abridge system's strengths are its accuracy, personalization, ease of use, and improved billing....
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Loyalty, Product, Value
Abridge provides an ambient dictation experience that allows physicians to connect with their...
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Operations, Product
Initially, the doctors didn't know how to pull things directly into our EHR, and it caused a bit of...
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Operations, Product
To be successful with this product, a customer needs to make sure that the physicians are onboarded...
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Loyalty, Value
The partners at Abridge have been engaged, supportive, empathetic, and enthusiastic, and I think the...
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Product, Value
The Abridge system provides accurate documentation and improves education for patients because I...
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Product
I feel like the system is able to transform entire conversations even with my residents and...
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Product
The physical exam portion is not very accurate in Abridge, so I haven't found that to be quite as...
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Product
Abridge uses AI technology through an application on our cell phones to listen in on all of our...
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Operations, Product
Abridge could improve training by having some better explanations of what we could expect around...
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Product
I don't really have any current issues with Abridge. When we first started, I had multiple charts,...
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Product, Value
The only thing that I can really say about Abridge is how it makes my day better or perhaps how...
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Product
We made a couple of adjustments in the settings with how we wanted the notes set up, such as with...
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Loyalty, Relationship, Product
One of the things that we have to do is review the clinical notes. If we tell Abridge what was and...
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Product
The biggest downfall right now is that Abridge will catch only part of the visit and not the entire...
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Product
Abridge is an app that does a generative AI. It ambiently records the physician and the...
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Operations, Product
When our first group of users started with Abridge, they enthusiastically liked it. Then the product...
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Loyalty, Product
The product is very different from the product I was using when we started. When we started with the...
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Product
Abridge has lots of strengths, but the number-one strength is its quality. It does a very good job....
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Loyalty, Product
The main thing Abridge needs to do is evolve to be more suitable to individual physicians because...
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Product
When we generate a new note, Abridge has to get all the information the first time around; the...
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Loyalty, Product
It would be really good if we could pull text into Abridge and add audio to that; then we could have...
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Relationship, Product, Value
Abridge really helps me work more efficiently and maximize my time spent with the patients. I worry...
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Product
I would certainly encourage people to use the Abridge system. I'm sure there are other vendors that...
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Product
Right now, the system is for transcribing only, so it just essentially transcribes conversations; it...
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Product
Abridge's system is integrated with our EHR. I don't know that I use the integration to its full...
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Product, Value
My experience with Abridge has been very positive and has helped me tremendously. If it were not for...
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Relationship
The product is really user friendly, and the vendor is actually very open to feedback and very...
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Product
Something distinctive in Abridge is that we can transparently validate everything it is doing. We...
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Product
We have seen a measurable improvement in time and documentation with Abridge. What we are seeing,...
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Loyalty, Relationship, Product
There are some things Abridge needs to work on, like spelling and context for where a patient is on...
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Product
Abridge is not perfect, and it is not magic. We have to figure out how to use the tool with its...
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Loyalty
We chose Abridge because of the culture of the company, the product rollout approach, and the...
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Product, Value
The product has helped me pick up on things that may be more salient and that I would not have...
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Relationship
We have people who we can reach out to if there is a problem. They deal with problems almost right...
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Product
There are some opportunities for improvement with some of the interactions that the providers have...
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Product
The product can capture the details of each conversation, so I can pay more attention by looking at...
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Product, Value
The product has helped my workload to be very low compared to what I used to do before. I see a lot...
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Product
Sometimes, there is a spelling mistake regarding the names of medications, so I have to go in and...
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Product, Value
We are currently tracking some of our outcomes from using Abridge. We are still in the process of...
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Product
Abridge changes the workflow a little. One criticism is the ways in which Abridge integrates with...
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Loyalty
The biggest reason we went with Abridge was related to cost. The way another vendor charged us made...
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Product
I would like to see ambient speech tools that go beyond the documentation itself. When we don't have...
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Operations
Probably the biggest part of my advice to a customer implementing Abridge would be to have several...
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Relationship
Abridge’s biggest strengths are they are very approachable, receptive to feedback, and responsive to...
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Product
Even though we are in an early adoption phase for Abridge, the benefits are just unbelievable. I...
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Loyalty, Product
When we are fully integrated with our EHR, Abridge will have even more impact. But right now, we...
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Product
Abridge's accuracy depends on the specialty. Some parts are perfect, but other parts, like the...
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Product
Once we get people over the fear of using AI, Abridge is pretty easy.
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Relationship
Abridge has been a fantastic partner. They collaborate with us, and we strategize constantly when we...
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Relationship, Product
I need better transparency for Abridge’s road map. I need better transparency for when new features...
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Loyalty
We decided that we wanted to go with Abridge for a number of reasons. One reason was the cost, but...
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Product
The Abridge tool works very well. The software is very stable; it has a very intuitive interface....
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Product
Abridge’s model seems to be primarily tuned for primary care and generalists. That means that it...
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Relationship
Abridge has a very talented group of engineers, technical people, and physicians with technical...
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Product, Value
I have been very pleasantly surprised by the accuracy with which the product can capture a...
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Relationship, Product
Abridge could be a little more proactive in embedding themselves within the health system,...
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Product, Value
We have had physicians say they have gotten to the point where the system has improved their...
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Product
I understand that Abridge is balancing standing up full-fledged implementations at other sites, so...
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Product, Value
Abridge is a generative AI technology that allows physicians to focus on the conversations that they...
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Loyalty, Product
The product needs to come with its own data dashboard. We are doing a lot of work and heavy lifting...
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Product
Even if the amount of time physicians actually save isn't huge, Abridge is specifically designed for...
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Operations, Product
Abridge needs a bit more experience in deploying large organizations. We want to have canned videos...
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Loyalty, Product
Abridge is not just thinking of clinic documentation; they are also thinking of billing, care...
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Relationship
I am super happy. I wish every vendor were like Abridge. The support has been extraordinary. We have...
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Loyalty
The science that Abridge uses and publishes, the SaaS aspect, and the flexibility are all strengths....
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Operations
We need one to two hours of training, and the training really is to make sure we ask the patient for...
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Product, Value
The fire has been lit here, and I have been inundated with requests because the solution has been so...
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Value
Abridge is really a fantastic company with a really good product. I'm excited to see where they take...
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Relationship, Operations
We became aware of Abridge and heard very good things, and we just jumped on board and couldn't have...
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Relationship, Operations
I can't say enough about working with the vendor. They have very good project management folks on...
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Product, Value
We have one provider who reported being able to see two to three more patients in their day. We had...
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Relationship
Abridge is still beta testing things. They just recently did some things based on some feedback from...
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