Abridge Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Relationship, Product
Abridge is amazing. I couldn’t go back to not using it.
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Product
Some people think that Abridge is not quite what they wanted. Some areas say that the solution...
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Product
Abridge is better than expected. An overwhelming number of people rate Abridge’s accuracy very high....
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Loyalty, Value
We have seen an increase in scheduling of patients by using Abridge, so most providers that are...
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Loyalty, Relationship
Abridge definitely meets our needs today, but we are also excited to grow with them because we can...
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Relationship
Abridge’s support team is very thorough. They work with our EHR vendor very well, and they are very...
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Operations
We are very satisfied with Abridge’s training, but the one thing that would make it easier is a...
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Loyalty, Relationship
Many of our conversations regarding AI are focused on Abridge, what their future technology and...
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Product
Our EHR host organization extended Abridge to us, so we are using Abridge. I have doctors coming to...
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Culture
We were told from the beginning that Abridge was going to make their solution available to people...
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Relationship
Abridge is extremely quick about getting in touch with us. In the beginning, we had executive team...
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Product, Value
Abridge's system is awesome because we can focus on the patients more. Before, we would spend so...
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Relationship
Abridge's model with us has been that as new functionality comes, we just get it. Abridge’s support...
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Operations
What is interesting about Abridge is that there really is very little training necessary. The vendor...
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Relationship, Operations
Abridge is just trying to figure out how the implementation goes. Abridge is bringing things, but...
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Loyalty
We went with Abridge because they have deep integration with our EHR vendor. Their presentation was...
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Product
Our providers still hesitate about the whole concept of AI, so I would be overselling it to think...
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Product, Value
With Abridge, we have definitely seen a decrease in physician burnout. Our group is still pretty...
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Loyalty, Relationship, Operations
I am very happy with Abridge and have no regrets about our choice of ambient speech vendor. Their...
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Operations
Abridge doesn't really, as an organization, offer a lot of training. Most of the training has fallen...
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Relationship, Product
The current iteration of Abridge is very good for nondetailed subspecialties. The vendor is still...
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Value
I receive my money's worth with Abridge. Abridge is competing with virtual scribes, and the cost of...
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Loyalty, Product
The gold standard for interaction with an electronic health record is hands-off. We also want...
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Relationship, Product
The vendor is knocking things out of the park. We went all in when engaging with them. We have an...
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Operations
The vendor told us that they would work well with us, and they did. Abridge's implementation support...
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Loyalty, Relationship
A couple of things have stood out with Abridge and why we selected them. One thing is that Dr. Rao,...
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Loyalty, Value
We are looking to see patients' reactions to the system, and we haven't seen too much pushback, but...
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Loyalty, Value
The system's impact on our documentation time is highly positive. We recently did a survey with a...
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Product
At some point, the product should really include the codified documentation within the EMR. Abridge...
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Loyalty
Six months from now, I anticipate that our adoption of the product will increase. As we start to...
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Product
I would like to see the documentation accuracy improved because sometimes the patient is talking...
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Operations
The way we trained previously with Abridge was a virtual classroom style. When we went live, Abridge...
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Relationship
Abridge makes promises appropriately. A promise they made that I have seen in action is the increase...
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Operations, Product
Abridge's system is very intuitive. There is a bit of configuration that has to be done on the back...
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Product
Abridge's system meets the standards that the vendor said it would meet, but we have other needs...
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Value
I would definitely buy Abridge's system again, although we would need to look at it again in a few...
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Loyalty
We didn't do full pilots, but we did a deep RFP. We went with an enterprise solution. We had some...
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Value
The ROI for Abridge's system is a bit tricky for me because we were using human scribes for a much...
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Relationship
We can just call Abridge’s support people, and we get a response right away. That may change as...
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Product
Some users find they have to do some correcting with the system. That is more around the physical...
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Loyalty
We have preregistered every eligible clinician with the Abridge software so that when someone says...
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Loyalty, Value
We selected users for Abridge's system in two ways. We had an open call for our users who had...
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Value
From using Abridge, we have seen decreased physician burnout and reduced cognitive burden. We have...
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Relationship
It would be nice if we had more support from Abridge to help with provider engagement. We are paying...
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Product
The Abridge Inside workflow isn't compatible with Androids, and that is a really big dissatisfier....
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Operations
Abridge's initial training was great. We really haven't had any ongoing training. Abridge recently...
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Operations
We recently upgraded to Abridge Inside. Because of some things our organization chose to do, there...
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Product
Abridge could be better with accuracy in terms of specific results, which is one of Abridge's newer...
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Product
Abridge is a simple system to use. It seamlessly integrates with our EHR, and there are not too many...
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Relationship, Product
I have had some interactions with the vendor earlier on when I was piloting Abridge, but the...
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Product
Abridge still has some areas where we have to copy and paste things within the notes, so if the...
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Product
We haven't really measured physician burnout, but the conception of that is pretty relevant. With...
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Product
As far as I am concerned with Abridge, everything that the patient says to me and I say to the...
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Loyalty, Value
The very fact that our organization decided to go with Abridge and then roll it out for more and...
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Operations
There actually wasn't too much training for Abridge. We just had our IT personnel who is in charge...
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Product
One of our specialists would like Abridge to know the specific medical term for something they say...
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Value
Abridge is a little overpriced. It is invaluable. But I would like it to be a bit less expensive.
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Loyalty
One thing that helped us the most was doing a parallel pilot with Abridge and another ambient...
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Relationship
The vendor is constantly evolving and working on specialties. Specialists are using the system and...
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Operations, Product
Physician satisfaction is off the charts with Abridge driving tangible outcomes. Abridge's ease of...
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Product
I would definitely recommend Abridge, and I have. There are so many products that do ambient...
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Relationship
We have been very satisfied with Abridge. I'm sure there is an opportunity for additional executive...
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Operations, Product
I would like to have additional customization on the output of the notes in Abridge; that would...
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Operations
We ended up actually creating our own e-learning materials that really met more of our needs....
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Loyalty
I would say an ambient solution is part of our long-term plans, but we haven't signed a long-term...
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Product
We did have some challenges with notes not processing. There have been some instances of downtime...
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Loyalty, Product
The biggest things are getting data to file more discreetly and also having the product be able to...
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Relationship
In terms of vendor relationships, Abridge has been one of the easiest, most knowledgeable, most...
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Relationship, Product
Abridge certainly takes our feedback to heart, but at the end of the day, I think they are...
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Culture, Value
Abridge was very up front about what the product could and couldn't do. That said, I always wish...
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Product
There are some things that I would like to see Abridge do better, like integrating with different...
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Product, Value
Abridge has an improved workflow. We haven't seen a statistically significant change, but when we...
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Loyalty
The decision was between Abridge and another solution, and the deciding factor was simply the cost...
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Product
The recording transcripts actually pick up more accurate information sometimes than the generated...
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Operations
Abridge mostly doesn't require any implementation or training. It is pretty slick that way. Also,...
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Product
Workflow is different when using Abridge, and some physicians don’t think the solution is for them...
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Loyalty
We are trying to determine right now which ambient voice solution will be our long-term one. Whoever...
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Relationship
There have been situations where either the Abridge server went down or something happened that...
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Operations
The beginning training for the system was great, and the model is that our in-house training team...
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Loyalty
I think we will get some momentum as more providers use Abridge and the word gets out about how much...
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Product
Abridge is still a new technology, so we wanted to implement it in the areas where it was already...
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Product, Value
With Abridge coming in, we have seen situations where scribes who were assigned with physicians to...
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Loyalty, Relationship
Abridge is very good at rolling out updates. They listen to feedback from customers to expand new...
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Loyalty, Product
We recently took an upgrade that allowed us to use a product called Abridge Inside, the version of...
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Product, Value
AI in general is changing the landscape of our entire world as we know it in a lot of different...
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Loyalty
We chose Abridge because their system was specifically designed by physicians for physicians. It was...
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Relationship
The service is proactive. I work closely with the vendor, and they are very responsive. We met...
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Loyalty, Product
I really appreciate the quality, like the history of present illness. The notes that the vendor does...
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Product, Value
An outcome of using this solution is definitely improved same-day closures. We are a little...
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Value
The vendor has a vision for where the solution needs to go, but they aren't there today. The coding...
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Relationship
Whenever we had an issue, the vendor's team would help us immediately. I was impressed with how...
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Value
Overall, the system is very good, but it adds diagnoses on its own, and those aren't accurate. For...
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Relationship, Product, Value
Using the Abridge system, we have seen some improvements in productivity. Also, we have seen higher...
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Loyalty, Product
In the ambulatory setting, there is not an integrated version of the Abridge system for Android...
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Product, Value
The outcome we have seen with Abridge is happy families. We truly have had providers report that...
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Loyalty, Value
We absolutely like Abridge. If Abridge creates a tool that is good enough to replace our other...
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Relationship, Operations
There isn't a lot of ongoing training. I think Abridge does send out some newsletters and other...
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Operations
The onboarding and training for Abridge has been, in general, simple. There were a couple of...
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Loyalty, Product
Abridge is currently integrated with our EHR, but we don't have it inside our EHR yet. We get...
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Product
There are a few things that the solution consistently gets wrong. There are times when I say...
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Product
If someone gives a tool to a provider who doesn't want it, they won't use it, no matter how good the...
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Loyalty
When selecting users for our ambient speech solution, we started out by targeting people who had...
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Product
Abridge uses an API. I think it is great. Abridge has a freestanding app, and we do have providers...
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Loyalty, Product
We do want more with Abridge. With a certain ambient feature coming, we are looking. We have met...
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Relationship
Whenever I email or call Abridge with an issue, they are very receptive and get back to me in a...
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Operations, Product
Abridge is really easy, but some people just don't take the two seconds required to read our tip...
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Operations
We had some sticking points with Abridge. Initially, we wanted to implement Abridge during a...
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Loyalty
We have expanded our use of Abridge, and we have a goal to increase that still. We just need to get...
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Product, Value
We have seen improved patient satisfaction. That is our selling point. Abridge has this ambient...
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Loyalty, Product
The landscape is dramatically changing. I was just on another vendor's user website looking at...
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Product, Value
We are happy. We have seen a slight trend toward decreased chart-closure times, but that has been...
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Relationship
Abridge's system doesn't require training, so it is kind of nice that way. The support people are...
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Product, Value
The challenge is that the ambient speech solution in its current construct isn't quite the right...
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Loyalty, Product
We are very interested in whatever Abridge can do to accelerate their road map. I would love to see...
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Loyalty, Loyalty, Product, Product, Value, Value
The product definitely helps with time management. It saves time for busy clinicians. The product is...
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Product
Abridge focuses more on interoperability than integration, but their system is integrated nicely.
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Operations, Value
Implementing Abridge's system is unlike any other tech implementation. Abridge's system has really...
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Relationship
Abridge's support people have been really helpful. Sometimes they just tell me to go to the user web...
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Operations, Product
We just went through a lot of transitions from the vendor's integrated version to one of their other...
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Loyalty
If Abridge continues to offer best-of-breed systems, their systems will be part of our long-term...
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Relationship, Product
One big issue is that Abridge is slower than we would like when it comes to complying with state regulations....
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Culture, Value
Abridge charges per user per month. We are trying to negotiate some other contracts, but the vendor...
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Loyalty, Relationship
Abridge is in a growth phase, and I am concerned with their latest announcement that they are going...
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Loyalty, Relationship, Product
There are stylistic things that we hope the vendor will fix and give us more control over. I tend to...
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Product
Not all workflows are supported right now; we are waiting on Epic and Abridge. We are just waiting...
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Relationship
We get support from Abridge via email, so we email them, and we get a response within minutes. They...
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Product, Value
The reduction in cognitive load is huge. It just feels so much better and different. That is what we...
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Operations
We have now established our own training process internally in conjunction with Abridge. They...
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Loyalty, Value
We love Abridge. We used a Likert scale, and our pilot users actually gave the product a good rating...
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Relationship, Product
My only concern is that Abridge is growing extremely rapidly. We haven't seen any issues with that,...
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Loyalty, Product
We tried two different AI vendors and chose Abridge; they had the better solution. Not all AI...
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Relationship, Product
There are problems with Abridge, like occasionally the physical exam transcription still doesn’t...
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Loyalty, Product
We are not on the most current version of Abridge, but I don’t want to give this version up because...
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Product, Value
We had an absolute reduction in burnout using Abridge. We had a moderate improvement in same-day...
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Loyalty
We chose Abridge because we really liked their vision. The other thing we liked about them is that...
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Product
There is room for improvement in Abridge when it comes to documenting plans for surgical cases, but...
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Loyalty, Value
The ROI for Abridge still remains to be seen. As we roll the product out, it is going to get...
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Product
The solution is integrated with our EHR so that we can launch the recordings from our EHR’s mobile...
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Product, Value
We do have to correct things sometimes in Abridge, but the solution is really good. One outcome we...
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Operations
Abridge has been very supportive, and they let me do some training so that I could tell our...
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Operations
There is not a lot of training from Abridge, so we do the training.
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Loyalty, Product
We want to see inpatient and ED functionality from Abridge. Those features are coming, but I'm just...
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Operations, Product
I would absolutely buy Abridge again. I like the simplicity of it, and the providers using it are...
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Product
If an organization integrates Abridge's system across their organization, they will not only have a...
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Relationship
Abridge had overnight success, and they were very overwhelmed and not ready as an organization. They...
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Loyalty, Value
Abridge broke our silos and offered service to us; they had absolutely no issues with our unique...
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Loyalty, Value
We looked at our EHR's data and time and notes per encounter, and we kind of focused on primary care...
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Product
In terms of Abridge's documentation accuracy, the only areas that we have really had some struggles...
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Operations
Abridge is so easy, and the vendor gives such great training materials. Abridge is so easy to...
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Loyalty, Product
One thing that I know is in development is actually the integration between Abridge and...
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Relationship
I think I actually heard about Abridge from something I saw on another vendor's user web that they...
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Loyalty, Product
If I were to start over with Abridge, the only thing I would do differently is to go to the...
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Loyalty, Product
Abridge is so good and so easy. The technology works so well. People really like it. Ultimately,...
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Operations
Abridge is good to work with and responsive. The initial training was pretty effective and...
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Loyalty, Product
Since we rolled out the Abridge system, there haven’t been any upgrades. Abridge has been busy...
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Product
Abridge is integrated well; there is an occasional little hiccup, but it does a good job. It is...
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Product
As a highly efficient provider, instead of documenting notes, I'm reviewing the documentation for...
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Relationship, Value
We saw a substantial decrease in time from our providers after hours, so that is probably the...
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Value
The product is expensive. It is just a list price kind of thing, so it is not like we can negotiate...
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Loyalty
We found some folks who were more engaged, and we did a pilot group. But the feedback was so good...
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Loyalty, Product
Abridge is a documentation clinical AI platform, and it essentially takes the conversation that was...
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Loyalty, Product
We had a process where we were actually looking at clinics, so we did that by a market-location...
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Product
A lot of folks talk about how Abridge has a bespoke relationship with our EHR vendor. That has been...
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Loyalty, Relationship, Operations
We looked at other vendors, but I had been impressed with Abridge for several years, even before the...
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Relationship
Abridge’s key strength is their team. They have a strong team. They have a well-designed product,...
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Loyalty, Relationship, Product
The Abridge technology is not an off-the-shelf large language model. It is not just one model but...
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Product
By and large, Abridge is pretty accurate when it comes to capturing the history of present illnesses...
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Relationship
Vendors like Abridge are busy implementing a whole ton of clients, so sometimes our teams will...
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Product
Technology is a tool meant to support people in the way they do their work. I would advise others...
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Loyalty, Product
One of the things that Abridge is working on is having the system assist with medical...
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Product, Value
we tried to get a couple of different specialties involved in terms of who we selected for the...
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Operations
During implementation, the vendor was right there with us, very involved in the beginning and now...
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Value
With Abridge, we had a decrease in work outside of work. We had a decrease in cognitive load in...
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Loyalty
We selected Abridge's system because it had the AI-generated draft for review usually within one...
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Operations
For someone else implementing Abridge's system, my advice would be to get as many providers on the...
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Relationship
It is unreasonable to expect everything to work perfectly all the time. Abridge is web based, and...
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Loyalty, Product, Value
We purposely did not change anybody's schedule, but we are finding that providers are naturally...
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Relationship
Abridge's mission is a key strength. I have talked to one of the vendor's higher-ups and some other...
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Loyalty, Product
Our EHR vendor doesn't have their own platform, so we have to go outside to get access to Abridge,...
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Product
What is nice about Abridge's system is when we edit a note on their website, we write the note...
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Loyalty, Product
The vendor is already working on some improvements, like helping with picking the level of service...
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Operations
We did a presurvey, and then we did thirty-day and sixty-day post-surveys, and we asked the same...
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Relationship, Product
Abridge is an ambient technology that creates transcripts from clinical encounters and processes...
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Product
In our state, we have to have people’s consent to record. That was an initial obstacle for me...
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Product
My advice to a customer is to get used to the idea that the note is not the user’s creation anymore....
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Loyalty, Product
Our adoption of Abridge is still going to be slow in the next few months; I think it is going to...
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Operations
For training, there was a video initially, and then there was a Zoom or Teams meeting before the...
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Loyalty
I wish Abridge were going to be part of our long-term plans. I am very satisfied with how Abridge is...
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Product
Occasionally, I still see inconsistencies, like with a well visit. When I see some well visits, the...
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Relationship, Product
Abridge has had some changes, even over the short term I have used it, in terms of expanding social...
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Product
I wasn't particularly involved with the decision on how the system was selected. But I think what...
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Loyalty, Product
In terms of time impact, Abridge and another ambient speech solution I use are about the same. I...
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Loyalty, Product
We have been very happy with Abridge so far. Anecdotally, we are seeing more focus from the...
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Loyalty, Product
I fully recognize this is the first iteration of Abridge, and there is a very clear road map. A lot...
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Loyalty
We selected Abridge because their vision and clinical leadership ended up resonating the most with...
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Product
In terms of documentation accuracy, some of it is specialty-specific because there are differences...
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Loyalty, Value
Things have been really good with Abridge. Our physicians love the time that the system gives back...
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Operations
With Abridge's implementation, the vendor could definitely tell that they have spent their time with...
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Culture
Abridge's system doesn't meet all of our needs, but we knew that it wouldn't going into things. We...
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Product
The system is pretty intuitive for computer-savvy users. The current version of the system, where...
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Relationship, Operations
I don't have any reason to be dissatisfied with Abridge's executive involvement. In terms of user...
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Loyalty, Product, Value
We have been holding user open-forum feedback sessions for the product. We have received feedback...
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Loyalty, Product
Abridge is working on their ability to generate subsections of visits, especially for physical...
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Operations
We had a recent upgrade that was rolled out, and Abridge's communication around that was excellent....
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Relationship, Operations
Abridge has been very engaged in getting the system up and running through its initial stages and...
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Product, Value
Abridge has a narrow scope. It requires a lot of CRM integration, but that works. Due to the version...
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Loyalty, Relationship
Abridge still overpromises a little. They are in the early stages of developing some documentation...
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Loyalty
We are all in with Abridge's full enterprise agreement. We are doing a phased rollout. We use human...
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Loyalty, Product
Anecdotally, we are hearing that Abridge has been life changing. We hope that positive energy...
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Loyalty, Product
The biggest thing that isn't working as well as it could today is the H&P. The technology assumes a...
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