Abridge Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Operations
Abridge provides ongoing training when we request it. Abridge's upgrades have more to do with their...
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Loyalty, Relationship
Abridge is a great company. They really deliver the things we ask them for, and when they say they...
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Value
Our physicians unanimously chose Abridge. That came down to ease of use, accuracy, and integration....
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Relationship
Our Abridge account team works very closely with us, both on our current functionality and on...
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Loyalty
When we were looking into Abridge, based on the feedback I got from users, as well as some...
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Product
I never think about interoperability and Abridge. However, when it comes to getting the note to the...
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Operations, Product
A challenge we have for a lot of our Abridge users is that there are only a few groups that have a...
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Product, Value
Abridge’s impact on documentation time has been highly positive. Our data has been really strong...
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Operations, Product
Our utilization rate for Abridge is pretty high. I have been pretty pleased. We started originally...
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Product
There is a lot of space for growth in Abridge. They need to have an Android equivalent for the...
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Product
Abridge’s operational dashboards don't have all the information, so we had to build out a lot of our...
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Product
We have seen the same or slightly improved documentation accuracy with this solution. That being...
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Operations
I don't think Abridge has stuff figured out very well when it comes to training. They are only a bit...
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Relationship
Abridge has a huge vision. They are already talking about prior authorizations and other things....
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Product
It really is satisfying to work with Abridge, but there is so much opportunity, and we haven't...
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Product, Value
Abridge has had a highly positive impact on our documentation time for clinicians. Even people who...
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Product
We are extremely satisfied with the ease of use for Abridge. There is nothing in healthcare compared...
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Product, Value
Abridge's system has had a really great impact on our documentation time. We have had decreased...
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Relationship
Abridge is great to work with. We meet with them constantly, and with every new update, they have...
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Product
Things have been going great with Abridge. We had a rapid adoption. It has been faster than anything...
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Value
We are using Abridge's system as a method to decrease the footprint of our speech-to-text solution...
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Relationship, Operations
Abridge is a very reliable partner, and they spend a lot of resources making sure that their clients...
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Value
By using Abridge's system, we saw an improvement in our people's satisfaction and a drop in burnout....
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Relationship, Product
Things have gotten tough with Abridge. It feels like the vendor is constantly changing. And...
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Loyalty, Product
Some wish-list items include order entry and some documentation pieces. They are coming, but they...
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Operations
When we got Abridge's solution, they didn't really have a training team. They just told us to figure...
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Loyalty, Value
When we started our pilot of Abridge's system, it was an overnight success. People were knocking at...
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Product
All of the outpatient clinics use Abridge, so at least one provider in each of the specialties is...
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Product
When I review notes from before and see notes that were done with the Abridge product, they seem so...
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Loyalty, Product
With Abridge, information is automatically pulled into our EHR. Abridge has two tools. They say one...
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Product
We developed a standardized template. If people are going to use Abridge, they have to use the...
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Loyalty
I don’t know whether Abridge is part of our long-term plans. Ambient speech is an area that is...
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Relationship
We are really happy with the vendor and the product. I'm really happy with the vendor's support. The...
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Operations
Abridge has been really great at pivoting as we have learned more about what training is really...
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Relationship, Value
Our providers say they are saving about an hour of time per week using Abridge. The decrease in...
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Loyalty, Product
We are super happy with Abridge. Another vendor is going to have to produce something comparable for...
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Operations
When we did our pilot of Abridge's system, we learned that some people gravitated to the system...
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Loyalty
We went all in with Abridge. Their system isn't cheap. We got it predominantly to deal with...
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Relationship
Abridge has very good support, and their executives are pretty much always in our face.
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Relationship, Product
Abridge is still working through maturing their analytics and reporting stacks. I have seen some...
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Operations, Product
The system is easy to use. Since it is new technology, it was built from the ground up. There isn't...
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Loyalty
We are still using Abridge primarily in ambulatory areas. We did a pilot in our emergency...
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Product, Value
Abridge rates very high with regard to the outcomes we get from them. They have absolutely delivered...
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Loyalty, Relationship, Operations
We did a bake-off, and almost unanimously, people liked Abridge more than the other product we...
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Relationship, Operations
We had a very successful metric-based pilot and are now proceeding with a thoughtful rollout. The...
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Relationship
Abridge generally keeps their promises, but some of their road maps get delayed, so the timelines...
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Product
A number of our physicians are still griping about control over the style of the note. They want a...
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Loyalty
The market is evolving, so Abridge is part of our long-term plans until something better comes...
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Product, Value
We still have to edit our documentation in Abridge's system, so it doesn't save hours every day. I'm...
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Product
There was a recent upgrade to our EHR that Abridge did not seem prepared for. As a consequence of...
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Loyalty, Product
We have a system-wide rollout with Abridge, so anyone who wants to use the system can use it. By...
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Loyalty
One of the things that we are looking at with Abridge is support for nursing. That is more with our...
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Relationship
Abridge's support is personalized. I have a one-on-one liaison that I email. They are very...
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Loyalty, Product
Abridge is pretty easy to use. The vendor is coming out with stuff for medications and orders, but...
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Operations, Product
The upgrades to Abridge come rapid-fire. There is constantly new functionality, and that reflects...
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Product
Abridge’s documentation has always been very accurate. We sometimes get stuff back that we don’t...
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Relationship, Product
With Abridge, I get a summary sent to me about the upgrades that are coming up. That summary is...
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Relationship, Product
The Abridge system was slow to do notes, and it took Abridge minutes to fix the problem. They are...
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Relationship
Abridge has continued to be a good company to work with. We really like working with them. The level...
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Loyalty, Product
Abridge is expected to incorporate a more structured charting process by the end of this year. In...
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Loyalty
Epic is now partnering with Microsoft to do their ambient AI. But we are being told that we can...
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Loyalty, Product
Abridge will generate the assessment and plan; however, I still need to add the diagnosis codes...
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Value
Preliminary data suggest that the use of Abridge may lead to an increase in relative value unit...
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Relationship
I haven't had any issues with Abridge’s support people. They have been pretty responsive every time...
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Product
If a provider has their own formatting or way of doing things, or if they want to make sure that the...
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Relationship
Abridge is pretty good about trying to anticipate what our needs are and pushing out updates that...
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Product
Abridge's main problem is that the formatting in our EHR is not good. When we copy and paste...
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Product, Value
We have hundreds of providers who are using Abridge across our system, and we are getting ready to...
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Loyalty, Product
Abridge's system is novel. We have to be careful about long-term commitments because the system will...
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Loyalty, Relationship, Product
With Abridge, we don't know what is coming. However, in terms of what is available today, we have...
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Product, Value
As we have used the system, we have seen improved quality of documentation. We have also been able...
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Loyalty, Product
I am very particular with my notes. They need to be written in a certain way, in my language, and in...
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Product
Abridge is fairly straightforward and easy to use. Users log in, and then they are done. The system...
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Loyalty, Product
We started with the Abridge pilot, and right away, we felt like Abridge's product was much better...
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Relationship, Operations
I would like the vendor to have a greater understanding of what our EMR-based workflows can change....
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Relationship
Generally, there is a question of whether the vendor delivers a feature or an addition to the...
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Loyalty, Product
The Abridge system has good integration with our EMR, and the product is strongest in the ambulatory...
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Product
There is a possible trend due to the product to improve patient communication, patient experience,...
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Relationship, Operations
Abridge has to evolve to large customers' growing pains in terms of the cloud, product downtime, and...
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Relationship, Product
Abridge’s growth areas remain inpatient workflow and a wider range of clinician-type workflows. The...
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Operations, Product
Abridge is pretty simple to use. Everyone who uses it and can use it consistently has liked it....
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Product
Abridge has been fine. There is just a cultural piece with changing to it. We don't have a separate...
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Loyalty, Product
The outcomes from Abridge are largely physician driven, so physicians don't have to chart after...
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Loyalty
We opened Abridge up to those who were interested to begin with. We wanted those who were the most...
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Operations
We have started to expand Abridge in all the departments. The vendor has sent on-site training as...
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Product
Abridge is a game changer for provider work-life balance and note accuracy.
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Loyalty, Product
There are a couple of things that Abridge could do that they aren’t doing, but that is mostly just...
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Relationship
The vendor's people make themselves available. Anytime we go to a conference, they are out and about...
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Operations, Product
The rollout of the product has been fairly well orchestrated. The eligibility for getting the tool...
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Culture
We have a recurring meeting with the vendor, and the folks who are doing the procurement seem to be...
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Value
The product is probably the best thing we have ever done with our providers. I have been doing...
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Product
Our providers love the system's efficiency.
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Relationship
Abridge has very good customer service. They are smaller company. As Abridge gets bigger, their...
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Culture, Value
There is a certain charge per license, so I don't think Abridge nickel-and-dimes. Our management had...
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Product
We are still working out bugs with Abridge’s documentation. Every now and then, the AI hallucinates...
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Product, Value
With Abridge, we have seen decreased burnout. One physician told me that they would quit if...
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Culture
We originally gave at least one license to every specialty that we have, but a certain specialty...
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Operations, Product
Some end users are not quite up on technology, but overall, I would say the system is very...
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Loyalty
Abridge's system is part of our long-term plans, but we still want to at least demo another vendor's...
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Operations
I was part of our testing and implementation team, and as we rolled the system out to new doctors,...
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Loyalty, Relationship, Product
I wouldn't say that Abridge is proactive. I have been sending them feedback for a while now, and I...
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Operations
Abridge hasn't promised anything that they haven't delivered. Abridge's implementation services are...
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Product
The system is pretty smooth and seamless, and it integrates nicely with our EMR. We are not copying...
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Loyalty, Value
The system is holding up well, and it is really straightforward and easy to use. I am definitely...
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Loyalty, Operations, Value
Our first users of the system were higher-ups in our company from different departments. We wanted...
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Operations
Abridge was our EMR's recommended partner, and we followed that path. Abridge has done...
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Loyalty, Product
Our initial users of the system say that it is between 85% and 95% accurate and that there are very...
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Value
I would like the system to be cheaper. We are broke.
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Product, Value
We are using the system, and it has done remarkable things to help our physicians limit their...
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Product
Some providers in certain areas, like anesthesiology, don’t use Abridge's system much because it...
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Relationship, Product
We are trying out Abridge's system, and everybody likes it. One thing that we like about Abridge is...
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Relationship, Product
Abridge is amazing. I couldn’t go back to not using it.
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Product
Some people think that Abridge is not quite what they wanted. Some areas say that the solution...
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Product
Abridge is better than expected. An overwhelming number of people rate Abridge’s accuracy very high....
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Loyalty, Value
We have seen an increase in scheduling of patients by using Abridge, so most providers that are...
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Loyalty, Relationship
Abridge definitely meets our needs today, but we are also excited to grow with them because we can...
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Relationship
Abridge’s support team is very thorough. They work with our EHR vendor very well, and they are very...
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Operations
We are very satisfied with Abridge’s training, but the one thing that would make it easier is a...
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Loyalty, Relationship
Many of our conversations regarding AI are focused on Abridge, what their future technology and...
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Product
Our EHR host organization extended Abridge to us, so we are using Abridge. I have doctors coming to...
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Culture
We were told from the beginning that Abridge was going to make their solution available to people...
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Relationship
Abridge is extremely quick about getting in touch with us. In the beginning, we had executive team...
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Product, Value
Abridge's system is awesome because we can focus on the patients more. Before, we would spend so...
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Relationship
Abridge's model with us has been that as new functionality comes, we just get it. Abridge’s support...
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Operations
What is interesting about Abridge is that there really is very little training necessary. The vendor...
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Relationship, Operations
Abridge is just trying to figure out how the implementation goes. Abridge is bringing things, but...
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Loyalty
We went with Abridge because they have deep integration with our EHR vendor. Their presentation was...
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Product
Our providers still hesitate about the whole concept of AI, so I would be overselling it to think...
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Product, Value
With Abridge, we have definitely seen a decrease in physician burnout. Our group is still pretty...
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Loyalty, Relationship, Operations
I am very happy with Abridge and have no regrets about our choice of ambient speech vendor. Their...
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Operations
Abridge doesn't really, as an organization, offer a lot of training. Most of the training has fallen...
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Relationship, Product
The current iteration of Abridge is very good for nondetailed subspecialties. The vendor is still...
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Value
I receive my money's worth with Abridge. Abridge is competing with virtual scribes, and the cost of...
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Loyalty, Product
The gold standard for interaction with an electronic health record is hands-off. We also want...
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Relationship, Product
The vendor is knocking things out of the park. We went all in when engaging with them. We have an...
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Operations
The vendor told us that they would work well with us, and they did. Abridge's implementation support...
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Loyalty, Relationship
A couple of things have stood out with Abridge and why we selected them. One thing is that Dr. Rao,...
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Loyalty, Value
We are looking to see patients' reactions to the system, and we haven't seen too much pushback, but...
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Loyalty, Value
The system's impact on our documentation time is highly positive. We recently did a survey with a...
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Product
At some point, the product should really include the codified documentation within the EMR. Abridge...
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Loyalty
Six months from now, I anticipate that our adoption of the product will increase. As we start to...
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Product
I would like to see the documentation accuracy improved because sometimes the patient is talking...
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Operations
The way we trained previously with Abridge was a virtual classroom style. When we went live, Abridge...
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Relationship
Abridge makes promises appropriately. A promise they made that I have seen in action is the increase...
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Operations, Product
Abridge's system is very intuitive. There is a bit of configuration that has to be done on the back...
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Product
Abridge's system meets the standards that the vendor said it would meet, but we have other needs...
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Value
I would definitely buy Abridge's system again, although we would need to look at it again in a few...
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Loyalty
We didn't do full pilots, but we did a deep RFP. We went with an enterprise solution. We had some...
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Value
The ROI for Abridge's system is a bit tricky for me because we were using human scribes for a much...
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Relationship
We can just call Abridge’s support people, and we get a response right away. That may change as...
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Product
Some users find they have to do some correcting with the system. That is more around the physical...
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Loyalty
We have preregistered every eligible clinician with the Abridge software so that when someone says...
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Loyalty, Value
We selected users for Abridge's system in two ways. We had an open call for our users who had...
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Value
From using Abridge, we have seen decreased physician burnout and reduced cognitive burden. We have...
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Relationship
It would be nice if we had more support from Abridge to help with provider engagement. We are paying...
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Product
The Abridge Inside workflow isn't compatible with Androids, and that is a really big dissatisfier....
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Operations
Abridge's initial training was great. We really haven't had any ongoing training. Abridge recently...
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Operations
We recently upgraded to Abridge Inside. Because of some things our organization chose to do, there...
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Product
Abridge could be better with accuracy in terms of specific results, which is one of Abridge's newer...
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Product
Abridge is a simple system to use. It seamlessly integrates with our EHR, and there are not too many...
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Relationship, Product
I have had some interactions with the vendor earlier on when I was piloting Abridge, but the...
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Product
Abridge still has some areas where we have to copy and paste things within the notes, so if the...
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Product
We haven't really measured physician burnout, but the conception of that is pretty relevant. With...
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Product
As far as I am concerned with Abridge, everything that the patient says to me and I say to the...
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Loyalty, Value
The very fact that our organization decided to go with Abridge and then roll it out for more and...
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Operations
There actually wasn't too much training for Abridge. We just had our IT personnel who is in charge...
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Product
One of our specialists would like Abridge to know the specific medical term for something they say...
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Value
Abridge is a little overpriced. It is invaluable. But I would like it to be a bit less expensive.
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Loyalty
One thing that helped us the most was doing a parallel pilot with Abridge and another ambient...
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Relationship
The vendor is constantly evolving and working on specialties. Specialists are using the system and...
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Operations, Product
Physician satisfaction is off the charts with Abridge driving tangible outcomes. Abridge's ease of...
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Product
I would definitely recommend Abridge, and I have. There are so many products that do ambient...
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Relationship
We have been very satisfied with Abridge. I'm sure there is an opportunity for additional executive...
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Operations, Product
I would like to have additional customization on the output of the notes in Abridge; that would...
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Operations
We ended up actually creating our own e-learning materials that really met more of our needs....
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Loyalty
I would say an ambient solution is part of our long-term plans, but we haven't signed a long-term...
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Product
We did have some challenges with notes not processing. There have been some instances of downtime...
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Loyalty, Product
The biggest things are getting data to file more discreetly and also having the product be able to...
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Relationship
In terms of vendor relationships, Abridge has been one of the easiest, most knowledgeable, most...
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Relationship, Product
Abridge certainly takes our feedback to heart, but at the end of the day, I think they are...
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Culture, Value
Abridge was very up front about what the product could and couldn't do. That said, I always wish...
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Product
There are some things that I would like to see Abridge do better, like integrating with different...
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Product, Value
Abridge has an improved workflow. We haven't seen a statistically significant change, but when we...
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Loyalty
The decision was between Abridge and another solution, and the deciding factor was simply the cost...
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Product
The recording transcripts actually pick up more accurate information sometimes than the generated...
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Operations
Abridge mostly doesn't require any implementation or training. It is pretty slick that way. Also,...
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Product
Workflow is different when using Abridge, and some physicians don’t think the solution is for them...
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Loyalty
We are trying to determine right now which ambient voice solution will be our long-term one. Whoever...
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Relationship
There have been situations where either the Abridge server went down or something happened that...
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Operations
The beginning training for the system was great, and the model is that our in-house training team...
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Loyalty
I think we will get some momentum as more providers use Abridge and the word gets out about how much...
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Product
Abridge is still a new technology, so we wanted to implement it in the areas where it was already...
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Product, Value
With Abridge coming in, we have seen situations where scribes who were assigned with physicians to...
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Loyalty, Relationship
Abridge is very good at rolling out updates. They listen to feedback from customers to expand new...
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Loyalty, Product
We recently took an upgrade that allowed us to use a product called Abridge Inside, the version of...
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Product, Value
AI in general is changing the landscape of our entire world as we know it in a lot of different...
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Loyalty
We chose Abridge because their system was specifically designed by physicians for physicians. It was...
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Relationship
The service is proactive. I work closely with the vendor, and they are very responsive. We met...
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Loyalty, Product
I really appreciate the quality, like the history of present illness. The notes that the vendor does...
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Product, Value
An outcome of using this solution is definitely improved same-day closures. We are a little...
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Value
The vendor has a vision for where the solution needs to go, but they aren't there today. The coding...
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Relationship
Whenever we had an issue, the vendor's team would help us immediately. I was impressed with how...
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Value
Overall, the system is very good, but it adds diagnoses on its own, and those aren't accurate. For...
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Relationship, Product, Value
Using the Abridge system, we have seen some improvements in productivity. Also, we have seen higher...
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Loyalty, Product
In the ambulatory setting, there is not an integrated version of the Abridge system for Android...
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Loyalty
When selecting users for our ambient speech solution, we started out by targeting people who had...
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Product
Abridge uses an API. I think it is great. Abridge has a freestanding app, and we do have providers...
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Loyalty, Product
We do want more with Abridge. With a certain ambient feature coming, we are looking. We have met...
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Relationship
Whenever I email or call Abridge with an issue, they are very receptive and get back to me in a...
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Operations, Product
Abridge is really easy, but some people just don't take the two seconds required to read our tip...
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Operations
We had some sticking points with Abridge. Initially, we wanted to implement Abridge during a...
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Loyalty
We have expanded our use of Abridge, and we have a goal to increase that still. We just need to get...
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Product, Value
We have seen improved patient satisfaction. That is our selling point. Abridge has this ambient...
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Loyalty, Product
The landscape is dramatically changing. I was just on another vendor's user website looking at...
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Product, Value
We are happy. We have seen a slight trend toward decreased chart-closure times, but that has been...
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Relationship
Abridge's system doesn't require training, so it is kind of nice that way. The support people are...
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Product, Value
The challenge is that the ambient speech solution in its current construct isn't quite the right...
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Loyalty, Product
We are very interested in whatever Abridge can do to accelerate their road map. I would love to see...
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