AccessOne Patient Financing (Recourse) Commentary
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Subject Expert
Don Seamons
Research Director
Commentary Summary
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User Commentary
Relationship
If anyone decides to work with AccessOne, they just have to be very vocal about what they expect in...
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Relationship
My decreased satisfaction with AccessOne has to do with the change in our contacts and the change in...
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Operations, Services
I would like to see AccessOne be more prompt with reporting and more structured on their IT side. We...
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Loyalty
Right now, we need AccessOne to have a patient payment extension, and that could have probably been...
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Services
Recently, there was an issue on AccessOne’s side where their system didn't route patients to the...
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Relationship, Services
Within the time that I have been with AccessOne, there has been a revolving door for our account...
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Relationship
AccessOne consistently meets expectations. It has been really good working with them. For the most...
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Relationship
AccessOne is very easy to get ahold of and communicate with. They have very timely responses. We...
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Relationship, Services
When I have dealt with people when their recourses have happened, meaning the patients stopped...
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Relationship
I would recommend AccessOne's services. I haven't worked with anyone else as a payment company, so I...
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Services
With AccessOne's services, there are some limitations with technology. When we brought those to the...
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Relationship
Since AccessOne has plans with more than just us, they are able to let us know if they see trends in...
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Relationship
AccessOne is always reactive. I don't see them being innovative, and I don't see them trying to...
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Relationship
AccessOne is not great at executing, but they are not bad. They still add some value, and they do...
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Value
AccessOne’s recourse model is very challenging. They have done a better job and have worked very...
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Relationship, Services
From a product standpoint, AccessOne still is not the best service provider for these solutions....
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Relationship
My experience with AccessOne has been very good. They are very responsive to demands and assist us...
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Services
I would like to be able to see AccessOne’s payments and things in our patient portal. And a little...
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Value
AccessOne is a good partner. I think they meet our needs whenever we reach out. And AccessOne...
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Relationship, Value
If I were going to say anything AccessOne could improve upon, it would be that they should not have...
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Relationship
I would think that if we really had serious problems, the management team would step in. But at this...
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Relationship
AccessOne switched staffing midyear, so our account representative got switched midyear. Recently,...
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Services
Given that there aren’t a lot of patient financing companies that work with the facility to...
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Value
We have gotten our money's worth with AccessOne. Their charges are pretty straightforward, and that...
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Relationship, Services
AccessOne meets our expectations. I don't know that they are exceeding expectations. Things have...
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Relationship
AccessOne meets expectations, and to some degree, they go above and beyond. They provide long-term...
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Value
We always feel like we pay too much for everything, but we feel the service is worth the money....
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Services
I have recommended AccessOne already. AccessOne can do what we want them to as far as patient...
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Relationship
If one level doesn't do it, the next level does. AccessOne always takes care of us. We meet with the...
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Services
If anything, I would like to see more of a nonrecourse program. We don't allow certain patients to...
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Services
The reporting is good. The firm digs in to trends and sees whether dollars are going up or down...
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Loyalty, Relationship
The firm is available anytime I need them for anything. The firm has exceeded our expectations over...
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Services, Value
The owner of AccessOne sold the company to investors. The firm's approach was a little rigid in the...
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Relationship
Based on what I have experienced, I would work with AccessOne again. They communicate very openly...
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Relationship, Services
AccessOne is at the forefront of the technology side of things. They have some great opportunities...
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Relationship
Our account manager at AccessOne is wonderful. That person is very responsive, and we meet regularly...
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