AccessOne Patient Financing (Recourse) Commentary
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Subject Expert
Josh Naegle
Associate Engagement Partner
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User Commentary
Relationship, Operations
AccessOne was good at keeping us updated on where we were with the money that they were financing...
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Loyalty, Operations
We have struggled with our internal resources being able to expand the services that AccessOne...
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Relationship, Value
Previously, AccessOne was much more worth the investment. In the beginning, AccessOne offered a...
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Relationship
We had several very high-performing account contacts with AccessOne who were great to work with. For...
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Services, Value
AccessOne has driven all the outcomes that we have wanted from them. I'm extremely satisfied with...
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Services
When AccessOne sends us a file, we can't do anything. We can post our payments really well, but on...
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Services
Our patient adoption of AccessOne has been in a moderate range, and it has gotten higher at times,...
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Relationship
There are some things that AccessOne could do better. For example, they could be more in contact...
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Services
Our biggest issue that we run into with AccessOne is the recourse rate, but when we have a recourse...
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Loyalty, Relationship
AccessOne is in our plans right now because we have been with them for years. We are in the process,...
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Value
The cost of things is always more than I want to pay, but what AccessOne charges is in the ballpark...
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Loyalty, Relationship, Operations
Nothing has been impacted by AccessOne being acquired by Phreesia, although I anticipate something...
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Services, Value
The patients love AccessOne. The firm offers a couple of different plans, including an interest-free...
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Relationship
AccessOne meets our expectations. They are a very good partner, but I don't think that they are...
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Operations, Services
If a patient can't pay their bill and they reach out to us, we can talk to them about AccessOne....
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Services, Value
If a patient has a catastrophic balance or something that is a lot higher than our internal payment...
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Loyalty
We are considering moving away from AccessOne because we are looking for finance partners who are...
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Relationship, Services
Our experience with AccessOne is not terrible. We don't need anything from them, really. We meet...
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Relationship, Services, Value
I would recommend AccessOne to someone with the understanding that they were going to have a strong...
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Services
AccessOne's technology integrates pretty well with our internal systems because of the API connection....
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Services, Value
We choose between recourse and nonrecourse financial services based on the risk we are taking. We...
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Services
AccessOne doesn't contact a patient until the balance hits self-pay and the account rolls to them....
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Relationship, Services
AccessOne is a referral-based thing, so my account isn't going to get to AccessOne unless a patient...
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Relationship
Our contact person at AccessOne could improve because they are just there. This individual is very...
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Relationship, Operations
When AccessOne came on board, the people we worked with were awesome. All those people are gone now....
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Relationship
In the first few months I was with our organization, I met with AccessOne. They were friendly and...
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Relationship
Everybody I have met at AccessOne has been very nice, helpful, and responsive, but they don't...
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Relationship
To improve our satisfaction with AccessOne, I want to see customer satisfaction. I want the patients...
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Commentary Summary
Comment Type Breakout