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AccessOne Patient Financing (Recourse) Commentary
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Mollie Hunt
Research Director
KLAS Research Director - Mollie Hunt
 
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User Commentary

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Director

Relationship

AccessOne meets expectations, and to some degree, they go above and beyond. They provide long-term...

Mar 2024
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Director

Value

We always feel like we pay too much for everything, but we feel the service is worth the money....

Mar 2024
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Director

Services

I have recommended AccessOne already. AccessOne can do what we want them to as far as patient...

Mar 2024
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Director

Relationship

If one level doesn't do it, the next level does. AccessOne always takes care of us. We meet with the...

Mar 2024
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Director

Services

If anything, I would like to see more of a nonrecourse program. We don't allow certain patients to...

Mar 2024
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Director

Services

The reporting is good. The firm digs in to trends and sees whether dollars are going up or down...

Mar 2024
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Manager

Loyalty, Loyalty, Relationship, Relationship

The firm is available anytime I need them for anything. The firm has exceeded our expectations over...

Jan 2024
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Manager

Services, Value

The owner of AccessOne sold the company to investors. The firm's approach was a little rigid in the...

Jan 2024
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Manager

Relationship, Relationship

Based on what I have experienced, I would work with AccessOne again. They communicate very openly...

Dec 2023
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Manager

Relationship, Relationship, Services, Services

AccessOne is at the forefront of the technology side of things. They have some great opportunities...

Dec 2023
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Manager

Relationship, Relationship

Our account manager at AccessOne is wonderful. That person is very responsive, and we meet regularly...

Dec 2023
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Manager

Services, Services

AccessOne handles a portion of our payment arrangements for patients who have connected with the...

Dec 2023
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Manager

Services, Services

The reconciliation piece of AccessOne's service probably could be better with sending accounts back...

Dec 2023
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Manager

Relationship, Relationship

The folks who I work with at AccessOne are great. To me, a strong partnership looks like good...

Dec 2023
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Director

Services, Services

Patients really appreciate the flexibility of AccessOne. I think that they created a smooth...

Nov 2023
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Director

Relationship, Relationship

AccessOne is a great partner with us. When I think about what we hired them for, they are meeting...

Nov 2023
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Director

Relationship, Relationship

When we onboarded with the firm, they understood that our type of facility was unique. The firm was...

Oct 2023
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Director

Relationship, Relationship

In recent months, the firm hasn’t been exceeding our expectations. So now they are trying to go...

Oct 2023
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Director

Loyalty, Loyalty, Relationship, Value, Value

We brought something up with the firm, and we were hoping that there would be some type of happy...

Oct 2023
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Director

Relationship, Relationship, Operations

The firm made some changes to how patients could sign up, but the firm didn’t tell us about the...

Oct 2023
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Manager

Services, Services

AccessOne has a lot of automated fast tracks to get patients on payment plans without having to get...

Oct 2023
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Manager

Services, Services

AccessOne might want to consider other options than doing things by referral only.

Oct 2023
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Manager

Relationship, Relationship

AccessOne's staff is always helpful. If I send an email or a complaint to AccessOne, I get a...

Oct 2023
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Manager

Loyalty, Loyalty

AccessOne is our patient financing firm, and our organization made the executive decision to...

Oct 2023
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Manager

Relationship, Relationship

When it comes to strategic ability, sometimes we have to give AccessOne a little bump. I have only...

Oct 2023
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Manager

Relationship, Relationship

Because the firm is so intertwined with us, we are extremely satisfied with their staff and...

Oct 2023
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Manager

Relationship, Relationship, Value, Value

The firm meets the KPIs. I wouldn't say the firm exceeds expectations though. They do a lot to...

Oct 2023
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VP/Other Executive

Services

AccessOne is doing very well. I have not received any complaints at this point from patients....

Sep 2023
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Manager

Relationship, Relationship

We have a specific person at AccessOne that we can talk to about anything and who is very connected...

Aug 2023
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Manager

Relationship, Relationship, Services, Services

With anything we have brought to AccessOne, they have done the research and provided charts, data,...

Aug 2023
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Manager

Relationship, Relationship, Value, Value

AccessOne is an extra resource for the patient to talk to and to handle payment plans, which is...

Aug 2023
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Manager

Relationship, Relationship

I am very satisfied with the company, the staff, and the customer service. There have just been some...

Aug 2023
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Manager

Relationship, Relationship

I personally haven't reviewed a ton of other companies that are like AccessOne, but with the...

Aug 2023
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Manager

Relationship, Relationship

AccessOne is in a hard place with us specifically because our higher-ups don't want to use all of...

Jul 2023
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Manager

Relationship, Relationship

Anytime we need the firm, they are very responsive. AccessOne has changed the person that handles...

Jul 2023
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Manager

Services, Services, Services, Value, Value, Value

AccessOne’s collections are outstanding. We get statements regularly, so their collections are on time....

Jul 2023
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Manager

Services, Services, Services

AccessOne is true to their word when it comes to their 12-month, interest-free payment arrangements....

Jul 2023
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Manager

Relationship, Relationship, Relationship, Services, Services, Services, Value, Value, Value

We have worked with AccessOne for many years, and they provide flexible payment arrangements for...

Jul 2023
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Manager

Relationship, Relationship, Relationship, Operations, Operations, Operations

During a project, the firm’s customer service was indicative of the services they provide. They were...

Jul 2023
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Director

Relationship, Services

AccessOne is definitely collaborative with us on new solution opportunities, and they are definitely...

Jun 2023
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Director

Services, Value

AccessOne provides tangible results that I can see on a regular basis that favorably impact our...

Jun 2023
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Director

Relationship, Services

AccessOne’s staff tends to be challenged by some basic accounting capabilities when it comes to the...

Jun 2023
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Director

Loyalty, Relationship

AccessOne has a good partnership with our organization, but because of some of the issues we are...

Jun 2023
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Director

Loyalty

There are two reasons why I wouldn’t personally go with AccessOne’s patient financing services...

Jun 2023
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Director

Value

The fees that we have along with the recourse rate definitely dilute the value that we receive from...

Jun 2023
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Director

Relationship, Relationship, Relationship

AccessOne’s staff is very knowledgeable about patient finances and how accounts flow in and out of...

May 2023
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Director

Relationship, Relationship, Relationship

AccessOne has a very high level of involvement. We have regular meetings with our account manager....

May 2023
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Director

Operations

AccessOne is a business, and per the terms of the contract, our engagement with them is working out,...

May 2023
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Director

Relationship, Relationship, Relationship, Services, Services, Services, Value, Value, Value

With AccessOne’s services, we can send our patients multiple payment plans, and we don't have to...

May 2023
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Director

Operations, Services, Services, Services, Value, Value

If I had to change anything with AccessOne, it would be to let them have the accounts indefinitely...

May 2023
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