Cybersecurity Is Critical in Today's Environment
AccessOne Patient Financing
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
User Commentary
Manager
Our experience has been pretty good. AccessOne is actually really good at trying to partner with us...
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Manager
AccessOne is an outside firm trying to assist patients. Initially, it took a lot for our community...
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Manager
There is an executive that we have a regular call with, and that person is pretty much always on the...
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Manager
AccessOne thinks about strategy, but their strategy sometimes just doesn't seem to apply to what is...
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Director
It is very easy for our patients to sign up with AccessOne, and it is also easy for any of our...
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Director
AccessOne is great at finding opportunities on our side to help us help them through the selection...
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COO
One big reason we ended up choosing AccessOne was so they could do a system-wide install. Like a lot...
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COO
It is important to us to know that AccessOne had executives that take the time to get to know us and...
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COO
We didn’t have the complexity for our self-insured population. The tools that AccessOne has and...
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COO
We are incredibly happy with what we get out of the relationship. We went into the engagement just...
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VP/Other Executive
AccessOne's executive involvement is good. I can get straight to their executives with a phone call.
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VP/Other Executive
We have had a few bumps along the way in trying to get to where we needed to be with the firm, and...
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VP/Other Executive
The firm worked very hard to make our project successful, even though we were in the middle of the...
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VP/Other Executive
Depending on how complex the legal and contracting process is at an organization, contracting with...
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Director
The firm provides a financial opportunity to patients for their self-pay or out-of-pocket expenses....
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Director
AccessOne partners with us in offering ideas to motivate patients to pay their bills. For example,...
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CFO
AccessOne has helped us speed up our cash flow. We have money sitting on our balance sheet from some...
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Director
One thing the firm could improve is to have on-site representation. In other words, they could have...
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CFO
We have been very pleased with AccessOne. They were very helpful and flexible during the contracting...
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CFO
I have heard that our patients like the AccessOne staff. They have had a good experience there. From...
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Director
We are using AccessOne as an extended payment plan for patients. Co-pays, deductibles, co-insurance,...
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Director
We have regular ongoing phone calls with AccessOne and that meets our needs. AccessOne has...
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Director
With the new government regulations, we are supposed to do our best to tell the patient what they...
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Director
I've asked for a few enhancements in what AccessOne is producing and bringing out. They’ve presented...
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Manager
We primarily communicate with AccessOne via email, and they are responsive, clear, and good to work...
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Manager
I would like for AccessOne to get us out of the email communication system and into a direct portal....
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Director
AccessOne is very proactive. They are always looking for what our needs are and are very customer...
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Director
AccessOne was excellent with the implementation. They came in, worked with our staff, and worked...
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Director
I have gotten zero complaints about the AccessOne handoff, and that is remarkable to me. The...
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Director
We like our representative who works with us. They are a nice person but very awkward on our calls,...
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Director
We were having a hard time reconciling our financials with AccessOne's financials; we really...
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Director
The strength of our partnership is very good. AccessOne is very supportive of us when we reach...
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VP/Other Executive
The firm has been relatively successful. Our teams have liked the firm. The project has not been...
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VP/Other Executive
We have had good feedback from patients and our team, and the firm seems to be working well....
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VP/Other Executive
In general, we have had a good experience with AccessOne. They were very helpful throughout the...
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Manager
We contact our AccessOne client success manager by email. There is always a fast response.
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Manager
AccessOne provides a wonderful payment option to help patients manage their healthcare costs....
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Manager
A great partnership starts with great communication. We appreciate the relationship we have built so...
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Director
We meet with AccessOne on a regular basis, and they continuously check to see whether what we are...
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Director
We don't get a lot of patient complaints, but we do get a few. I would like to see a lower...
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Director
We aren't integrated with our EMR yet, and it seems like things sometimes don't happen as quickly as...
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VP/Other Executive
I have very specific requirements for vendors. I always want more detailed reports. AccessOne is...
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VP/Other Executive
AccessOne proactively communicates strategic information to their client. But it took them a while...
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VP/Other Executive
I think the reason I don't rate AccessOne higher for their level of execution is probably our fault...
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VP/Other Executive
There is one person that I work with a lot from AccessOne. I always reach out to that person, and...
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VP/Other Executive
AccessOne is willing to partner with us. They don’t shy away from the goals and objectives we have....
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VP/Other Executive
AccessOne has really worked with the patient population in trying to resolve their medical bills....
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VP/Other Executive
I would recommend AccessOne to others if they are looking for a zero-pay-interest or low-interest...
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VP/Other Executive
AccessOne could improve by being even more creative with patient payment solutions. I think they...
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Manager
I don't see our partnership ending anytime soon. AccessOne's offering has been very beneficial for...
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Manager
The growth, upgrades, and changes that AccessOne has made have been really great for our patients...
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Manager
AccessOne has been a great partner. I can't say enough good things about them. They have helped our...
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Manager
We have access to AccessOne's reporting. During the regular meetings, we go over outcomes to see how...
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Director
AccessOne has exceeded our expectations by continuing to contact our patients and getting them to...
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VP/Other Executive
When we started our relationship with AccessOne, there were four stages. The first stage of planning...
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VP/Other Executive
AccessOne project management exceeds our expectations on how well they do and how engaged they are....
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VP/Other Executive
When we have asked AccessOne to go down a path that is different than what we might have defined in...
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VP/Other Executive
The only problem that I can think of that we had with AccessOne were file transfers, and that could...
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VP/Other Executive
We get a report from AccessOne with every detail that we ever need. And if we think of something...
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VP/Other Executive
The ROI has been measured based on AccessOne’s engagement scores and cash collections in the...
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VP/Other Executive
Since we have gone live with AccessOne, our patient engagement scores and collection rate have...
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Director
I like the ease of getting a patient set up for financing through AccessOne. It is relatively easy...
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Director
When we have patient issues, the resolution with AccessOne can be a little challenging. It tends to...
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Director
I would like to see AccessOne offer a better product and not recourses because their financial...
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Manager
Our recourses were too high. In other words, we had an unusually high number of accounts that came...
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Manager
AccessOne is a great option for payments, and they do offer a much longer pay length than we could...
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Manager
We did not touch base with AccessOne very often, and that was fine. On occasion, they would make...
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Director
I liked AccessOne a whole lot better before the change in management. We had a provider...
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Director
We are having problems when a patient has multiple accounts and signs up for AccessOne's program....
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Director
I would keep a little closer eye on AccessOne if I bought their services again. We are probably not...
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Manager
The type of relationship that we have with AccessOne is perfect. They are very easy to work with,...
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Manager
I would definitely urge others to look into AccessOne. They are very good. We get a monthly report,...
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Manager
AccessOne is very good. In the beginning, everybody had to work out the kinks, but the firm was very...
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VP/Other Executive
We have used AccessOne for many years. We continue to be very satisfied with them. They are very...
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VP/Other Executive
AccessOne is very receptive to us when we say we need the program to do something. That has just...
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VP/Other Executive
When we moved away from the internal payment plan model to AccessOne, we saw an increase in the...
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Director
When the COVID-19 pandemic first hit, we started doing some things for our patients to make it a...
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Director
I would absolutely purchase AccessOne Patient Financing again. We have had a couple of other vendors...
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Director
We get refunds on some of our fees from AccessOne when things don't work out the way that they...
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Director
Everybody from AccessOne that I have talked to or worked with has been wonderful. Some of their...
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Director
The only way that I think AccessOne could improve would be by expanding their offerings to a...
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Director
I don't have any problems with AccessOne, and that means the firm exceeds my expectations. I would...
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Director
When we need something or roll out something new, there is a firm representative at our door ready...
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Director
We asked AccessOne to deliver a specialty module awhile ago, and we are still waiting for that....
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Manager
The firm is very responsive, and they take good care of us. When we have special circumstances, they...
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Manager
We have to provide a payment timeline and a dollar limit to the patients. Anything below those...
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Manager
The firm shuts down for team meetings, and I find that intrusive for patients if they are trying to...
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Manager
The firm's customer service people are always very helpful and quick to answer when we instant...
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Manager
AccessOne does a good job around strategic ability. Patients love working with AccessOne. They think...
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Manager
We have a really good representative that we work with. That person gets back to us in a timely...
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Manager
The software from the firm will sometimes freeze or glitch, but the firm tries hard to get the issue...
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Manager
Using AccessOne has worked out well for our patients. From a management perspective, we have had...
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Director
We are still on our honeymoon period with the vendor. AccessOne has been very engaged. They have...
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Director
The vendor's reimbursement works in several ways. The patient can get an extended payment plan for...
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Director
When we were looking for a vendor, we tried to find one who would give us recourse. We couldn't find...
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Manager
AccessOne is very willing to work with us and accommodate our needs. We have calls with the vendor...
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Manager
AccessOne listens to their customers. They take customer feedback and use that to make the company...
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Manager
AccessOne has bent over backward to ensure that they are protecting our hospital's interest and...
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