AccessOne Patient Financing
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Subject Expert
Gordon Bishop
Sales & Research Director
KLAS Sales & Research Director - Gordon Bishop
 
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User Commentary

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Director

Tools and Methodology

AccessOne has done an amazing job with training and education.

Jan 2023
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Director

Relationship

We work well with AccessOne. Our partnership is great, and I appreciate that. I have had many IVR...

Jan 2023
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Manager

Tools and Methodology

I enjoy the fact that AccessOne is able to offer the extended payment plans that we cannot offer in...

Jan 2023
||
(0)
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Manager

Project Results

I am satisfied with AccessOne so far. They did an awesome job working with us and our IT department...

Jan 2023
||
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Director

ROI and Cost

AccessOne can provide means to help without charging us extra. What stands out the most with...

Jan 2023
||
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Director

Future Outlook

When we implemented the program, the results right off the bat weren’t as significant as we thought....

Jan 2023
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Director

Tools and Methodology

Through the firm's program, anyone can sign up for or get approved for a payment plan. If patients...

Jan 2023
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Director

Win/Loss - Why they were selected (by current clients)

One of our people did an RFP process at a different organization and looked at but didn't select...

Jan 2023
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Director

Project Results

The firm's product helps us lower our bad debt so that no accounts go to bad debt. We are managing...

Jan 2023
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(0)
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Director

Project Results

Things have gone extremely well with AccessOne. Our patients have been very excited about the...

Jan 2023
||
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Director

Tools and Methodology

The firm was very engaged the whole time in launching the product. We had frequent meetings. The...

Jan 2023
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Director

Relationship

One strength of the firm is their collaboration with us. At any given time, I can reach out to one...

Jan 2023
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Manager

ROI and Cost

AccessOne reminds patients if they have a payment due. The firm sends messages and does calls, so...

Dec 2022
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Manager

Relationship

We don't have any problems with AccessOne. We meet with them to go over things, touch base, and make...

Dec 2022
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Manager

Tools and Methodology

Our patients like AccessOne. I haven't had any patients complain about the service they are...

Dec 2022
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Manager

Lessons Learned

I would advise others to teach the specifics of their company to the firm. We are big on...

Dec 2022
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Director

Relationship

Things are going great with AccessOne. We have a great working relationship. We meet regularly, and...

Dec 2022
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Director

Project Results

AccessOne gives us a lot of reports and high-level data to present to our higher-level leadership....

Dec 2022
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Director

Future Outlook

If an organization has a large payment plan or collection volume and doesn't have the staff or...

Dec 2022
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Director

Relationship

I want to give kudos to my amazing account manager and the team they run. My account manager always...

Dec 2022
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Director

Tools and Methodology

One of the issues we have is AccessOne's inability to work in our billing system. That sometimes...

Dec 2022
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Manager

People and Knowledge

We have a really great partnership with AccessOne, and anytime we have any questions, need help...

Dec 2022
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Manager

Project Results

Sometimes our patients are hesitant to pay AccessOne because they want to pay us; they do not want...

Dec 2022
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Director

ROI and Cost

Overall, the firm is great for our patients, and our patients enjoy the options that AccessOne gives...

Dec 2022
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Director

Tools and Methodology

AccessOne is doing a great job. I don't hear anything bad about them. We are considering expanding...

Dec 2022
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Director

People and Knowledge

We have a regular meeting with the firm for updates. They give us our recourse rates and compare our...

Dec 2022
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Director

ROI and Cost

We have been trying to expand AccessOne’s footprint. We first brought AccessOne on board to be our...

Dec 2022
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Director

ROI and Cost

AccessOne does a really good job of keeping the patient engaged every single month so that they are...

Dec 2022
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Director

Project Results

We put our patient accounts in the firm’s hands, and we want them to treat the patient as good or...

Dec 2022
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Director

Tools and Methodology

AccessOne has been very receptive to changes that we have asked for in terms of specific reports or...

Dec 2022
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Director

People and Knowledge

Apart from overall performance, the most important thing I would want my colleagues to know is the...

Dec 2022
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VP/Other Executive

Relationship

AccessOne stays in touch with us and provides meaningful information. The firm can tell us what is...

Nov 2022
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VP/Other Executive

People and Knowledge

AccessOne has evolved their staff. There have been transitions in our client representatives, but...

Nov 2022
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VP/Other Executive

Project Results

AccessOne provides a very patient-centric option for financing that solves patients' financial...

Nov 2022
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VP/Other Executive

Tools and Methodology

AccessOne evolves as the industry evolves, and they do so in ways that surprise me. For example,...

Nov 2022
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Manager

Project Results

AccessOne has continuously made efforts to provide additional options for our patients that work...

Nov 2022
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Manager

Relationship

AccessOne always meets our timelines. When we have seen delays, they have been due to our...

Nov 2022
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Manager

Tools and Methodology

I would tell a peer that AccessOne offers a variety of options that can be tailored to each...

Nov 2022
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Manager

ROI and Cost

AccessOne finds innovative solutions to further streamline the process and reduce the work on our...

Nov 2022
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Director

Tools and Methodology

We have some challenges with AccessOne’s monthly statements for patients because those are a bit...

Oct 2022
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Director

ROI and Cost

AccessOne avoids charging for every little thing because we have a set arrangement on what they need...

Oct 2022
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Director

Relationship

AccessOne does not exceed my expectations, but they do meet my expectations. They follow up in a...

Oct 2022
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Director

Other Observations

AccessOne operates in the background here. We offer the service to patients, and some patients sign...

Oct 2022
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Director

Other Observations

Our account representative is great. They are very responsive. We have other firms that are...

Oct 2022
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Manager

People and Knowledge

We don't often get to work with a firm whose staff members actively get excited about doing new...

Oct 2022
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Manager

Relationship

When we first started working with AccessOne, there was a learning curve for me. I had to understand...

Oct 2022
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Manager

Tools and Methodology

At one point, we had a meeting with AccessOne, and they took a good look under the hood. They looked...

Oct 2022
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Manager

People and Knowledge

AccessOne has jumped in with a willingness to work with us and build special codes specifically for...

Oct 2022
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Manager

Relationship

AccessOne is our best partner. I have been with our organization for a long time, and I have seen a...

Oct 2022
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(0)
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Manager

People and Knowledge

Strategically, AccessOne is on top of things. They have real-time familiarity with our host and...

Oct 2022
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(0)
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Manager

Tools and Methodology

I didn't see any missteps on the firm’s side during the build and the go-live. One of our IT people...

Oct 2022
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(0)
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Manager

Relationship

When we have a problem, we don't just deal with customer success representatives. We get involvement...

Oct 2022
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(0)
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Manager

Project Results

AccessOne has been very receptive in helping us meet our desired outcomes and educating us on other...

Oct 2022
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Director

Project Results

If AccessOne didn’t fit into our strategic plan, then we would get rid of them. However, the firm...

Sep 2022
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Director

Project Results

Our patients love AccessOne. We get no complaints at all from the patients. AccessOne has been a...

Sep 2022
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Director

Relationship

Our interaction with AccessOne is very regular. We talk to leaders from AccessOne a couple of times...

Sep 2022
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(0)
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Director

Project Results

From day one, AccessOne has kept trying to improve their system. In fact, they have a portal that...

Sep 2022
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(0)
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Director

Tools and Methodology

There are different ways of going after loans. AccessOne doesn’t call our patients and try to get...

Sep 2022
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Manager

Tools and Methodology

AccessOne’s customer service is really great. We have a routine call with the firm, and they provide...

Sep 2022
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Manager

Project Results

We see a lot of patients who are hesitant to sign up with AccessOne, so I give my number to those...

Sep 2022
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Manager

Tools and Methodology

AccessOne offers advice and lets us know whether they have other customers that are doing better in...

Sep 2022
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(0)
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Manager

People and Knowledge

I have never felt like I couldn't get in touch with anyone at AccessOne. We have a personal...

Sep 2022
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(0)
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Manager

Tools and Methodology

AccessOne provides reporting on all the different areas. They give us month-by-month breakdowns and...

Sep 2022
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(0)
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Manager

Tools and Methodology

AccessOne is very organized, and they always have data ready when we ask them. We would like to...

Sep 2022
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Manager

Project Results

AccessOne is one of the best companies to work with. They take care of our patients as their own....

Sep 2022
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(0)
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Director

Project Results

It has been very nice to see patients who are now able to access the care they may not have been...

Aug 2022
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Director

People and Knowledge

Even when the people at AccessOne's first level of support may not understand what I am asking, they...

Aug 2022
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(0)
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Director

Tools and Methodology

I would not buy AccessOne’s services again for two main reasons. First, they offer a recourse model,...

Aug 2022
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Director

Tools and Methodology

AccessOne is a financial partner and is very integral to the success of their partners’ financial...

Aug 2022
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(0)
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Director

People and Knowledge

AccessOne has had some turnover of client contacts. I have struggled with the competency of the...

Aug 2022
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(0)
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Director

Project Results

Our experience with AccessOne has been good. I have been happy about the financing program that has...

Aug 2022
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(0)
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Director

ROI and Cost

The firm’s invoicing is solid. I have never had an issue where I questioned an invoice or thought...

Aug 2022
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Director

Tools and Methodology

The firm consistently exceeds my expectations. They are coming up with new ideas on a regular basis....

Aug 2022
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Director

People and Knowledge

We did have one person from AccessOne who was a little shaky, but the firm replaced that one, and...

Aug 2022
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Director

Other Observations

I don't get a lot of feedback on what customers are saying to their representatives. I would like to...

Aug 2022
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Director

Relationship

AccessOne is a very responsive group. I have never sent an email and not gotten a response back in a...

Aug 2022
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(0)
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Director

Relationship

AccessOne does a solid job. We have regular meetings where we go over the numbers and do a...

Aug 2022
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Manager

Relationship

When we first started working with AccessOne, I wasn't too crazy about them because they told us...

Aug 2022
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Manager

Tools and Methodology

Some of the older patients aren’t very trusting because they are already confused. They get bills...

Aug 2022
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Manager

Tools and Methodology

We have a way to get on the firm's website and see what the patients see. AccessOne has shown us how...

Aug 2022
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COO

Win/Loss - Why they were selected (by current clients)

We ended up selecting AccessOne because we lacked the sophistication and complexity to offer our...

Aug 2022
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COO

Tools and Methodology

Without AccessOne, we wouldn’t be able to meet our metric. They are not the only firm that could...

Aug 2022
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COO

People and Knowledge

One of AccessOne’s strengths is their executive involvement. Before the AccessOne solution, we were...

Aug 2022
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COO

Project Results

AccessOne is a true partner. There is a lot of scrutiny regarding patients being sent to collections...

Aug 2022
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(0)
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COO

Tools and Methodology

AccessOne’s tools that they brought on the first day were fantastic. AccessOne has done a couple of...

Aug 2022
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Manager

Relationship

AccessOne really does want to help in any way with technology and everything else. Unfortunately, we...

Jul 2022
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VP/Other Executive

Relationship

We are still in a partnership with the firm, and it is going well. I know the firm has had some...

Jul 2022
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VP/Other Executive

Project Results

We have a standing call with AccessOne where they go over performance indicators with us. They do a...

Jul 2022
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Director

Project Results

Overall, patients really like the patient financing service. With AccessOne, patients are able to...

Jul 2022
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(0)
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Director

Project Results

AccessOne works well with our patients. If patients fall behind, the firm follows up to see whether...

Jul 2022
||
(0)
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Director

People and Knowledge

The firm has really good customer service people. We have a monthly call where the firm goes over...

Jul 2022
||
(0)
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Director

Win/Loss - Why they were selected (by current clients)

We chose AccessOne because of what we were able to do with their monitoring of our payment arrangements....

Jul 2022
||
(0)
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Director

Project Results

We have a low percentage for recourse and a high percentage, in the 90s, for signing up. Our...

Jul 2022
||
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Director

Other Observations

We would like to be able to start the process on the front end so we don't send patients to...

Jul 2022
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VP/Other Executive

ROI and Cost

We continue to see high activation rates, low default rates, low aged balances, and minimal patient...

Apr 2022
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VP/Other Executive

Future Outlook

None of my wish list items are solely owned by AccessOne. We will continue to evaluate the...

Apr 2022
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Director

Relationship

AccessOne has been a great partner to us. We hand the patient off, and AccessOne handles things from...

Apr 2022
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Director

Other Observations

AccessOne drives everything, so we need to fit everything into their processes. There isn't any...

Apr 2022
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Director

Other Observations

We are working toward a way to proactively fund accounts for patient estimates given all of the new...

Apr 2022
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Director

Relationship

We like the responsiveness of AccessOne's account executives.

Apr 2022
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(0)
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Director

Future Outlook

Our plan is to possibly expand our relationship with AccessOne. We like to have standardized...

Apr 2022
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(0)
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Director

Project Results

I would say the firm consistently meets expectations, but I wouldn't say they consistently exceed...

Apr 2022
||
(0)
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Director

People and Knowledge

The firm is professional and proactive and a very solid revenue company. They are a solid partner....

Apr 2022
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(0)
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Director

Tools and Methodology

I have been very impressed with the firm’s ability to integrate with Epic's platform. The firm has a...

Apr 2022
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Manager

Relationship

AccessOne is very easy to work with. Once everything is up and going, there are usually no...

Apr 2022
||
(0)
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Manager

Tools and Methodology

Sometimes, getting reports in the system is a little difficult. AccessOne could make their reports a...

Apr 2022
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(0)
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Manager

Relationship

The executives are very good at being involved. They are extremely nice to work with. My staff...

Apr 2022
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(0)
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Manager

Relationship

AccessOne does very well with us. They are good to work with and always responsive. If we have an...

Apr 2022
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(0)
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VP/Other Executive

Tools and Methodology

AccessOne is a top-notch firm. We are glad to outsource things by using AccessOne for our payment...

Apr 2022
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(0)
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VP/Other Executive

Relationship

We have a really good partnership with AccessOne. They have been there for us for a long time, and...

Apr 2022
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VP/Other Executive

Tools and Methodology

We like the firm's ability to try and work with different EMRs. That is great. I know the firm wants...

Apr 2022
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(0)
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VP/Other Executive

Other Observations

I think AccessOne should have client conferences where they can get more feedback from end users. A...

Apr 2022
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(0)
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Manager

People and Knowledge

Anytime we need to speak with somebody at the firm, whether they are a person in customer service or...

Mar 2022
||
(0)
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Manager

Tools and Methodology

The downside of working with the firm is that there is a one-day difference between the time we see...

Mar 2022
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