AccessOne Patient Financing
Filtered view: All

Subject Expert
Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by
VP/Other Executive

We continue to see high activation rates, low default rates, low aged balances, and minimal patient...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

None of my wish list items are solely owned by AccessOne. We will continue to evaluate the...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

AccessOne has been a great partner to us. We hand the patient off, and AccessOne handles things from...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

AccessOne drives everything, so we need to fit everything into their processes. There isn't any...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are working toward a way to proactively fund accounts for patient estimates given all of the new...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We like the responsiveness of AccessOne's account executives.

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our plan is to possibly expand our relationship with AccessOne. We like to have standardized...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would say the firm consistently meets expectations, but I wouldn't say they consistently exceed...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The firm is professional and proactive and a very solid revenue company. They are a solid partner....

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have been very impressed with the firm’s ability to integrate with Epic's platform. The firm has a...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

AccessOne is very easy to work with. Once everything is up and going, there are usually no...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sometimes, getting reports in the system is a little difficult. AccessOne could make their reports a...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The executives are very good at being involved. They are extremely nice to work with. My staff...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

AccessOne does very well with us. They are good to work with and always responsive. If we have an...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

AccessOne is a top-notch firm. We are glad to outsource things by using AccessOne for our payment...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have a really good partnership with AccessOne. They have been there for us for a long time, and...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We like the firm's ability to try and work with different EMRs. That is great. I know the firm wants...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I think AccessOne should have client conferences where they can get more feedback from end users. A...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Anytime we need to speak with somebody at the firm, whether they are a person in customer service or...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The downside of working with the firm is that there is a one-day difference between the time we see...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

AccessOne goes out of their way to reach out to us to make sure our patients are happy. AccessOne...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have worked with lots of people from the firm, from the staff members who answer the phone up to...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I always want things to be cheaper, but AccessOne is not the costliest firm out there. The firm is...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Things are going well with AccessOne. The firm has been instrumental in ensuring that we are getting...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

AccessOne's pricing is very open ended. They aren't hustling. If there is an event where we need to...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

AccessOne consistently exceeds our expectations in vendor relationships. I can always count on...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would want prospective clients to know that with AccessOne, organizations have the ability to...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are looking for a company that would do a nonrecourse program to accept more responsibility if an...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

AccessOne is meeting our expectations. The service definitely gives our patients an option to...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our experience has been pretty good. AccessOne is actually really good at trying to partner with us...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

AccessOne is an outside firm trying to assist patients. Initially, it took a lot for our community...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There is an executive that we have a regular call with, and that person is pretty much always on the...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

AccessOne thinks about strategy, but their strategy sometimes just doesn't seem to apply to what is...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

It is very easy for our patients to sign up with AccessOne, and it is also easy for any of our...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

AccessOne is great at finding opportunities on our side to help us help them through the selection...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

One big reason we ended up choosing AccessOne was so they could do a system-wide install. Like a lot...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

It is important to us to know that AccessOne had executives that take the time to get to know us and...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

We didn’t have the complexity for our self-insured population. The tools that AccessOne has and...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

We are incredibly happy with what we get out of the relationship. We went into the engagement just...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

AccessOne's executive involvement is good. I can get straight to their executives with a phone call.

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have had a few bumps along the way in trying to get to where we needed to be with the firm, and...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The firm worked very hard to make our project successful, even though we were in the middle of the...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Depending on how complex the legal and contracting process is at an organization, contracting with...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The firm provides a financial opportunity to patients for their self-pay or out-of-pocket expenses....

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

AccessOne partners with us in offering ideas to motivate patients to pay their bills. For example,...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

AccessOne has helped us speed up our cash flow. We have money sitting on our balance sheet from some...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

One thing the firm could improve is to have on-site representation. In other words, they could have...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

We have been very pleased with AccessOne. They were very helpful and flexible during the contracting...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

I have heard that our patients like the AccessOne staff. They have had a good experience there. From...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are using AccessOne as an extended payment plan for patients. Co-pays, deductibles, co-insurance,...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have regular ongoing phone calls with AccessOne and that meets our needs. AccessOne has...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

With the new government regulations, we are supposed to do our best to tell the patient what they...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I've asked for a few enhancements in what AccessOne is producing and bringing out. They’ve presented...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We primarily communicate with AccessOne via email, and they are responsive, clear, and good to work...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would like for AccessOne to get us out of the email communication system and into a direct portal....

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

AccessOne is very proactive. They are always looking for what our needs are and are very customer...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

AccessOne was excellent with the implementation. They came in, worked with our staff, and worked...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have gotten zero complaints about the AccessOne handoff, and that is remarkable to me. The...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We like our representative who works with us. They are a nice person but very awkward on our calls,...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We were having a hard time reconciling our financials with AccessOne's financials; we really...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The strength of our partnership is very good. AccessOne is very supportive of us when we reach...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The firm has been relatively successful. Our teams have liked the firm. The project has not been...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have had good feedback from patients and our team, and the firm seems to be working well....

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

In general, we have had a good experience with AccessOne. They were very helpful throughout the...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We contact our AccessOne client success manager by email. There is always a fast response.

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

AccessOne provides a wonderful payment option to help patients manage their healthcare costs....

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

A great partnership starts with great communication. We appreciate the relationship we have built so...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We meet with AccessOne on a regular basis, and they continuously check to see whether what we are...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We don't get a lot of patient complaints, but we do get a few. I would like to see a lower...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We aren't integrated with our EMR yet, and it seems like things sometimes don't happen as quickly as...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I have very specific requirements for vendors. I always want more detailed reports. AccessOne is...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

AccessOne proactively communicates strategic information to their client. But it took them a while...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I think the reason I don't rate AccessOne higher for their level of execution is probably our fault...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

There is one person that I work with a lot from AccessOne. I always reach out to that person, and...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

AccessOne is willing to partner with us. They don’t shy away from the goals and objectives we have....

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

AccessOne has really worked with the patient population in trying to resolve their medical bills....

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would recommend AccessOne to others if they are looking for a zero-pay-interest or low-interest...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

AccessOne could improve by being even more creative with patient payment solutions. I think they...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don't see our partnership ending anytime soon. AccessOne's offering has been very beneficial for...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The growth, upgrades, and changes that AccessOne has made have been really great for our patients...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

AccessOne has been a great partner. I can't say enough good things about them. They have helped our...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have access to AccessOne's reporting. During the regular meetings, we go over outcomes to see how...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

AccessOne has exceeded our expectations by continuing to contact our patients and getting them to...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When we started our relationship with AccessOne, there were four stages. The first stage of planning...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

AccessOne project management exceeds our expectations on how well they do and how engaged they are....

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When we have asked AccessOne to go down a path that is different than what we might have defined in...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The only problem that I can think of that we had with AccessOne were file transfers, and that could...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We get a report from AccessOne with every detail that we ever need. And if we think of something...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The ROI has been measured based on AccessOne’s engagement scores and cash collections in the...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Since we have gone live with AccessOne, our patient engagement scores and collection rate have...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I like the ease of getting a patient set up for financing through AccessOne. It is relatively easy...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we have patient issues, the resolution with AccessOne can be a little challenging. It tends to...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would like to see AccessOne offer a better product and not recourses because their financial...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our recourses were too high. In other words, we had an unusually high number of accounts that came...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

AccessOne is a great option for payments, and they do offer a much longer pay length than we could...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We did not touch base with AccessOne very often, and that was fine. On occasion, they would make...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I liked AccessOne a whole lot better before the change in management. We had a provider...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are having problems when a patient has multiple accounts and signs up for AccessOne's program....

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would keep a little closer eye on AccessOne if I bought their services again. We are probably not...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The type of relationship that we have with AccessOne is perfect. They are very easy to work with,...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would definitely urge others to look into AccessOne. They are very good. We get a monthly report,...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

AccessOne is very good. In the beginning, everybody had to work out the kinks, but the firm was very...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF