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KLAS Research Director - Mac Boyter
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Mac Boyter

Research Director

mac.boyter@klasresearch.com

 
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User Commentary

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Director

I like the ease of getting a patient set up for financing through AccessOne. It is relatively easy...

Jul 2021
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Director

When we have patient issues, the resolution with AccessOne can be a little challenging. It tends to...

Jul 2021
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Director

I would like to see AccessOne offer a better product and not recourses because their financial...

Jul 2021
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Manager

Our recourses were too high. In other words, we had an unusually high number of accounts that came...

Jul 2021
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Manager

AccessOne is a great option for payments, and they do offer a much longer pay length than we could...

Jul 2021
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Manager

We did not touch base with AccessOne very often, and that was fine. On occasion, they would make...

Jul 2021
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Director

I liked AccessOne a whole lot better before the change in management. We had a provider...

Jun 2021
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Director

We are having problems when a patient has multiple accounts and signs up for AccessOne's program....

Jun 2021
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Director

I would keep a little closer eye on AccessOne if I bought their services again. We are probably not...

Jun 2021
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Manager

The type of relationship that we have with AccessOne is perfect. They are very easy to work with,...

Jun 2021
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Manager

I would definitely urge others to look into AccessOne. They are very good. We get a monthly report,...

Jun 2021
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Manager

AccessOne is very good. In the beginning, everybody had to work out the kinks, but the firm was very...

Jun 2021
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VP/Other Executive

We have used AccessOne for many years. We continue to be very satisfied with them. They are very...

May 2021
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VP/Other Executive

AccessOne is very receptive to us when we say we need the program to do something. That has just...

May 2021
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VP/Other Executive

When we moved away from the internal payment plan model to AccessOne, we saw an increase in the...

May 2021
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Director

When the COVID-19 pandemic first hit, we started doing some things for our patients to make it a...

Apr 2021
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Director

I would absolutely purchase AccessOne Patient Financing again. We have had a couple of other vendors...

Apr 2021
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Director

We get refunds on some of our fees from AccessOne when things don't work out the way that they...

Apr 2021
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Director

Everybody from AccessOne that I have talked to or worked with has been wonderful. Some of their...

Apr 2021
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Director

The only way that I think AccessOne could improve would be by expanding their offerings to a...

Apr 2021
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Director

I don't have any problems with AccessOne, and that means the firm exceeds my expectations. I would...

Apr 2021
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Director

When we need something or roll out something new, there is a firm representative at our door ready...

Apr 2021
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Director

We asked AccessOne to deliver a specialty module awhile ago, and we are still waiting for that....

Apr 2021
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Manager

The firm is very responsive, and they take good care of us. When we have special circumstances, they...

Apr 2021
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Manager

We have to provide a payment timeline and a dollar limit to the patients. Anything below those...

Apr 2021
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Manager

The firm shuts down for team meetings, and I find that intrusive for patients if they are trying to...

Apr 2021
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Manager

The firm's customer service people are always very helpful and quick to answer when we instant...

Apr 2021
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Manager

AccessOne does a good job around strategic ability. Patients love working with AccessOne. They think...

Apr 2021
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Manager

We have a really good representative that we work with. That person gets back to us in a timely...

Apr 2021
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Manager

The software from the firm will sometimes freeze or glitch, but the firm tries hard to get the issue...

Apr 2021
||
(0)
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Manager

Using AccessOne has worked out well for our patients. From a management perspective, we have had...

Apr 2021
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(0)
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Director

We are still on our honeymoon period with the vendor. AccessOne has been very engaged. They have...

Dec 2020
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(0)
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Director

The vendor's reimbursement works in several ways. The patient can get an extended payment plan for...

Dec 2020
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Director

When we were looking for a vendor, we tried to find one who would give us recourse. We couldn't find...

Dec 2020
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Manager

AccessOne is very willing to work with us and accommodate our needs. We have calls with the vendor...

Dec 2020
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(0)
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Manager

AccessOne listens to their customers. They take customer feedback and use that to make the company...

Dec 2020
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Manager

AccessOne has bent over backward to ensure that they are protecting our hospital's interest and...

Dec 2020
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Director

AccessOne doesn't exceed our expectations, but they do meet our expectations. For what we contracted...

Oct 2020
||
(0)
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Director

The vendor is great with patients, but I don't like the vendor's fee schedule. I think that the...

Oct 2020
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