AccessOne Patient Financing
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Subject Expert
Gordon Bishop
Sales & Research Director
Commentary Summary
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User Commentary
Tools and Methodology
AccessOne has done an amazing job with training and education.
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Relationship
We work well with AccessOne. Our partnership is great, and I appreciate that. I have had many IVR...
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Tools and Methodology
I enjoy the fact that AccessOne is able to offer the extended payment plans that we cannot offer in...
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Project Results
I am satisfied with AccessOne so far. They did an awesome job working with us and our IT department...
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ROI and Cost
AccessOne can provide means to help without charging us extra. What stands out the most with...
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Future Outlook
When we implemented the program, the results right off the bat weren’t as significant as we thought....
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Tools and Methodology
Through the firm's program, anyone can sign up for or get approved for a payment plan. If patients...
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Win/Loss - Why they were selected (by current clients)
One of our people did an RFP process at a different organization and looked at but didn't select...
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Project Results
The firm's product helps us lower our bad debt so that no accounts go to bad debt. We are managing...
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Project Results
Things have gone extremely well with AccessOne. Our patients have been very excited about the...
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Tools and Methodology
The firm was very engaged the whole time in launching the product. We had frequent meetings. The...
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Relationship
One strength of the firm is their collaboration with us. At any given time, I can reach out to one...
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ROI and Cost
AccessOne reminds patients if they have a payment due. The firm sends messages and does calls, so...
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Relationship
We don't have any problems with AccessOne. We meet with them to go over things, touch base, and make...
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Tools and Methodology
Our patients like AccessOne. I haven't had any patients complain about the service they are...
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Lessons Learned
I would advise others to teach the specifics of their company to the firm. We are big on...
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Relationship
Things are going great with AccessOne. We have a great working relationship. We meet regularly, and...
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Project Results
AccessOne gives us a lot of reports and high-level data to present to our higher-level leadership....
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Future Outlook
If an organization has a large payment plan or collection volume and doesn't have the staff or...
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Relationship
I want to give kudos to my amazing account manager and the team they run. My account manager always...
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Tools and Methodology
One of the issues we have is AccessOne's inability to work in our billing system. That sometimes...
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People and Knowledge
We have a really great partnership with AccessOne, and anytime we have any questions, need help...
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Project Results
Sometimes our patients are hesitant to pay AccessOne because they want to pay us; they do not want...
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ROI and Cost
Overall, the firm is great for our patients, and our patients enjoy the options that AccessOne gives...
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Tools and Methodology
AccessOne is doing a great job. I don't hear anything bad about them. We are considering expanding...
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People and Knowledge
We have a regular meeting with the firm for updates. They give us our recourse rates and compare our...
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ROI and Cost
We have been trying to expand AccessOne’s footprint. We first brought AccessOne on board to be our...
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ROI and Cost
AccessOne does a really good job of keeping the patient engaged every single month so that they are...
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Project Results
We put our patient accounts in the firm’s hands, and we want them to treat the patient as good or...
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Tools and Methodology
AccessOne has been very receptive to changes that we have asked for in terms of specific reports or...
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People and Knowledge
Apart from overall performance, the most important thing I would want my colleagues to know is the...
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Relationship
AccessOne stays in touch with us and provides meaningful information. The firm can tell us what is...
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People and Knowledge
AccessOne has evolved their staff. There have been transitions in our client representatives, but...
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Project Results
AccessOne provides a very patient-centric option for financing that solves patients' financial...
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Tools and Methodology
AccessOne evolves as the industry evolves, and they do so in ways that surprise me. For example,...
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Project Results
AccessOne has continuously made efforts to provide additional options for our patients that work...
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Relationship
AccessOne always meets our timelines. When we have seen delays, they have been due to our...
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Tools and Methodology
I would tell a peer that AccessOne offers a variety of options that can be tailored to each...
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ROI and Cost
AccessOne finds innovative solutions to further streamline the process and reduce the work on our...
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Tools and Methodology
We have some challenges with AccessOne’s monthly statements for patients because those are a bit...
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ROI and Cost
AccessOne avoids charging for every little thing because we have a set arrangement on what they need...
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Relationship
AccessOne does not exceed my expectations, but they do meet my expectations. They follow up in a...
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Other Observations
AccessOne operates in the background here. We offer the service to patients, and some patients sign...
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Other Observations
Our account representative is great. They are very responsive. We have other firms that are...
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People and Knowledge
We don't often get to work with a firm whose staff members actively get excited about doing new...
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Relationship
When we first started working with AccessOne, there was a learning curve for me. I had to understand...
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Tools and Methodology
At one point, we had a meeting with AccessOne, and they took a good look under the hood. They looked...
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People and Knowledge
AccessOne has jumped in with a willingness to work with us and build special codes specifically for...
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Relationship
AccessOne is our best partner. I have been with our organization for a long time, and I have seen a...
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People and Knowledge
Strategically, AccessOne is on top of things. They have real-time familiarity with our host and...
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Tools and Methodology
I didn't see any missteps on the firm’s side during the build and the go-live. One of our IT people...
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Relationship
When we have a problem, we don't just deal with customer success representatives. We get involvement...
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Project Results
AccessOne has been very receptive in helping us meet our desired outcomes and educating us on other...
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Project Results
If AccessOne didn’t fit into our strategic plan, then we would get rid of them. However, the firm...
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Project Results
Our patients love AccessOne. We get no complaints at all from the patients. AccessOne has been a...
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Relationship
Our interaction with AccessOne is very regular. We talk to leaders from AccessOne a couple of times...
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Project Results
From day one, AccessOne has kept trying to improve their system. In fact, they have a portal that...
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Tools and Methodology
There are different ways of going after loans. AccessOne doesn’t call our patients and try to get...
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Tools and Methodology
AccessOne’s customer service is really great. We have a routine call with the firm, and they provide...
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Project Results
We see a lot of patients who are hesitant to sign up with AccessOne, so I give my number to those...
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Tools and Methodology
AccessOne offers advice and lets us know whether they have other customers that are doing better in...
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People and Knowledge
I have never felt like I couldn't get in touch with anyone at AccessOne. We have a personal...
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Tools and Methodology
AccessOne provides reporting on all the different areas. They give us month-by-month breakdowns and...
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Tools and Methodology
AccessOne is very organized, and they always have data ready when we ask them. We would like to...
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Project Results
AccessOne is one of the best companies to work with. They take care of our patients as their own....
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Project Results
It has been very nice to see patients who are now able to access the care they may not have been...
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People and Knowledge
Even when the people at AccessOne's first level of support may not understand what I am asking, they...
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Tools and Methodology
I would not buy AccessOne’s services again for two main reasons. First, they offer a recourse model,...
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Tools and Methodology
AccessOne is a financial partner and is very integral to the success of their partners’ financial...
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People and Knowledge
AccessOne has had some turnover of client contacts. I have struggled with the competency of the...
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Project Results
Our experience with AccessOne has been good. I have been happy about the financing program that has...
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ROI and Cost
The firm’s invoicing is solid. I have never had an issue where I questioned an invoice or thought...
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Tools and Methodology
The firm consistently exceeds my expectations. They are coming up with new ideas on a regular basis....
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People and Knowledge
We did have one person from AccessOne who was a little shaky, but the firm replaced that one, and...
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Other Observations
I don't get a lot of feedback on what customers are saying to their representatives. I would like to...
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Relationship
AccessOne is a very responsive group. I have never sent an email and not gotten a response back in a...
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Relationship
AccessOne does a solid job. We have regular meetings where we go over the numbers and do a...
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Relationship
When we first started working with AccessOne, I wasn't too crazy about them because they told us...
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Tools and Methodology
Some of the older patients aren’t very trusting because they are already confused. They get bills...
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Tools and Methodology
We have a way to get on the firm's website and see what the patients see. AccessOne has shown us how...
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Win/Loss - Why they were selected (by current clients)
We ended up selecting AccessOne because we lacked the sophistication and complexity to offer our...
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Tools and Methodology
Without AccessOne, we wouldn’t be able to meet our metric. They are not the only firm that could...
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People and Knowledge
One of AccessOne’s strengths is their executive involvement. Before the AccessOne solution, we were...
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Project Results
AccessOne is a true partner. There is a lot of scrutiny regarding patients being sent to collections...
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Tools and Methodology
AccessOne’s tools that they brought on the first day were fantastic. AccessOne has done a couple of...
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Relationship
AccessOne really does want to help in any way with technology and everything else. Unfortunately, we...
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Relationship
We are still in a partnership with the firm, and it is going well. I know the firm has had some...
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Project Results
We have a standing call with AccessOne where they go over performance indicators with us. They do a...
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Project Results
Overall, patients really like the patient financing service. With AccessOne, patients are able to...
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Project Results
AccessOne works well with our patients. If patients fall behind, the firm follows up to see whether...
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People and Knowledge
The firm has really good customer service people. We have a monthly call where the firm goes over...
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Win/Loss - Why they were selected (by current clients)
We chose AccessOne because of what we were able to do with their monitoring of our payment arrangements....
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Project Results
We have a low percentage for recourse and a high percentage, in the 90s, for signing up. Our...
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Other Observations
We would like to be able to start the process on the front end so we don't send patients to...
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ROI and Cost
We continue to see high activation rates, low default rates, low aged balances, and minimal patient...
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Future Outlook
None of my wish list items are solely owned by AccessOne. We will continue to evaluate the...
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Relationship
AccessOne has been a great partner to us. We hand the patient off, and AccessOne handles things from...
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Other Observations
AccessOne drives everything, so we need to fit everything into their processes. There isn't any...
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Other Observations
We are working toward a way to proactively fund accounts for patient estimates given all of the new...
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Relationship
We like the responsiveness of AccessOne's account executives.
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Future Outlook
Our plan is to possibly expand our relationship with AccessOne. We like to have standardized...
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Project Results
I would say the firm consistently meets expectations, but I wouldn't say they consistently exceed...
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People and Knowledge
The firm is professional and proactive and a very solid revenue company. They are a solid partner....
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Tools and Methodology
I have been very impressed with the firm’s ability to integrate with Epic's platform. The firm has a...
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Relationship
AccessOne is very easy to work with. Once everything is up and going, there are usually no...
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Tools and Methodology
Sometimes, getting reports in the system is a little difficult. AccessOne could make their reports a...
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Relationship
The executives are very good at being involved. They are extremely nice to work with. My staff...
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Relationship
AccessOne does very well with us. They are good to work with and always responsive. If we have an...
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Tools and Methodology
AccessOne is a top-notch firm. We are glad to outsource things by using AccessOne for our payment...
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Relationship
We have a really good partnership with AccessOne. They have been there for us for a long time, and...
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Tools and Methodology
We like the firm's ability to try and work with different EMRs. That is great. I know the firm wants...
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Other Observations
I think AccessOne should have client conferences where they can get more feedback from end users. A...
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People and Knowledge
Anytime we need to speak with somebody at the firm, whether they are a person in customer service or...
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Tools and Methodology
The downside of working with the firm is that there is a one-day difference between the time we see...
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