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AccessOne Patient Financing Comments
Subject Expert
Commentary Summary
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User Commentary
Director
Project Results
We are still on our honeymoon period with the vendor. AccessOne has been very engaged. They have...
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Director
Other Observations
The vendor's reimbursement works in several ways. The patient can get an extended payment plan for...
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Director
Relationship
When we were looking for a vendor, we tried to find one who would give us recourse. We couldn't find...
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Manager
Project Results
AccessOne is very willing to work with us and accommodate our needs. We have calls with the vendor...
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Manager
Tools and Methodology
AccessOne listens to their customers. They take customer feedback and use that to make the company...
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Manager
Tools and Methodology
AccessOne has bent over backward to ensure that they are protecting our hospital's interest and...
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Director
Tools and Methodology
AccessOne doesn't exceed our expectations, but they do meet our expectations. For what we contracted...
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Director
ROI and Cost
The vendor is great with patients, but I don't like the vendor's fee schedule. I think that the...
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Director
Other Observations
AccessOne isn't a perfect fit for us, so I would probably go out for an RFP instead of renewing. I...
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Director
Relationship
AccessOne is good, but they are more annoying than anything because they are always trying to sell...
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Director
Tools and Methodology
Our enterprise platform doesn't do billing consolidation, so if a parent has four children, a unique...
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Manager
Project Results
Overall, our experience with AccessOne has been positive. I don’t know how to define exceeding...
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VP/Other Executive
Relationship
I really appreciated the true level of partnership that we had. I would tell AccessOne to focus on a...
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VP/Other Executive
Other Observations
In all fairness to AccessOne, the outcomes may or may not be in their control. The outcomes are very...
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VP/Other Executive
Tools and Methodology
When we did our project with AccessOne, there were a lot of delays on our side in terms of getting...
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VP/Other Executive
ROI and Cost
AccessOne does not nickel-and-dime. In fact, they probably do the opposite. They are very inclusive...
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VP/Other Executive
Relationship
AccessOne did not consistently exceed my expectations, but they did meet them.
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VP/Other Executive
Relationship
We have a true partnership with AccessOne. We are aligned in continuous improvement. The vendor is...
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Director
Relationship
One pro of AccessOne is that they are flexible. They listen to what we are trying to do and attempt...
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Director
ROI and Cost
AccessOne doesn't nickel-and-dime. The pricing is very straightforward. AccessOne doesn't...
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Director
People and Knowledge
AccessOne's managers, directors, and contract people all do very good jobs. They follow through and...
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Director
Tools and Methodology
We have had very few patient complaints, and the statements go out in a timely manner. The patients...
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Director
Relationship
We have a pretty strong partnership with AccessOne. They stepped into our brand and tried to mimic...
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Director
Relationship
We had hoped for a bit more in terms of receiving our money's worth. AccessOne estimated that we...
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Director
Tools and Methodology
During the implementation, we really needed guidance, but we didn't get a lot of guidance. AccessOne...
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