AccessOne Patient Financing
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
We continue to see high activation rates, low default rates, low aged balances, and minimal patient...
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None of my wish list items are solely owned by AccessOne. We will continue to evaluate the...
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AccessOne has been a great partner to us. We hand the patient off, and AccessOne handles things from...
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AccessOne drives everything, so we need to fit everything into their processes. There isn't any...
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We are working toward a way to proactively fund accounts for patient estimates given all of the new...
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We like the responsiveness of AccessOne's account executives.
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Our plan is to possibly expand our relationship with AccessOne. We like to have standardized...
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I would say the firm consistently meets expectations, but I wouldn't say they consistently exceed...
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The firm is professional and proactive and a very solid revenue company. They are a solid partner....
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I have been very impressed with the firm’s ability to integrate with Epic's platform. The firm has a...
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AccessOne is very easy to work with. Once everything is up and going, there are usually no...
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Sometimes, getting reports in the system is a little difficult. AccessOne could make their reports a...
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The executives are very good at being involved. They are extremely nice to work with. My staff...
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AccessOne does very well with us. They are good to work with and always responsive. If we have an...
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AccessOne is a top-notch firm. We are glad to outsource things by using AccessOne for our payment...
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We have a really good partnership with AccessOne. They have been there for us for a long time, and...
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We like the firm's ability to try and work with different EMRs. That is great. I know the firm wants...
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I think AccessOne should have client conferences where they can get more feedback from end users. A...
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Anytime we need to speak with somebody at the firm, whether they are a person in customer service or...
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The downside of working with the firm is that there is a one-day difference between the time we see...
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AccessOne goes out of their way to reach out to us to make sure our patients are happy. AccessOne...
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I have worked with lots of people from the firm, from the staff members who answer the phone up to...
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I always want things to be cheaper, but AccessOne is not the costliest firm out there. The firm is...
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Things are going well with AccessOne. The firm has been instrumental in ensuring that we are getting...
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AccessOne's pricing is very open ended. They aren't hustling. If there is an event where we need to...
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AccessOne consistently exceeds our expectations in vendor relationships. I can always count on...
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I would want prospective clients to know that with AccessOne, organizations have the ability to...
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We are looking for a company that would do a nonrecourse program to accept more responsibility if an...
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AccessOne is meeting our expectations. The service definitely gives our patients an option to...
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Our experience has been pretty good. AccessOne is actually really good at trying to partner with us...
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AccessOne is an outside firm trying to assist patients. Initially, it took a lot for our community...
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There is an executive that we have a regular call with, and that person is pretty much always on the...
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AccessOne thinks about strategy, but their strategy sometimes just doesn't seem to apply to what is...
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It is very easy for our patients to sign up with AccessOne, and it is also easy for any of our...
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AccessOne is great at finding opportunities on our side to help us help them through the selection...
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One big reason we ended up choosing AccessOne was so they could do a system-wide install. Like a lot...
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It is important to us to know that AccessOne had executives that take the time to get to know us and...
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We didn’t have the complexity for our self-insured population. The tools that AccessOne has and...
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We are incredibly happy with what we get out of the relationship. We went into the engagement just...
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AccessOne's executive involvement is good. I can get straight to their executives with a phone call.
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We have had a few bumps along the way in trying to get to where we needed to be with the firm, and...
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The firm worked very hard to make our project successful, even though we were in the middle of the...
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Depending on how complex the legal and contracting process is at an organization, contracting with...
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The firm provides a financial opportunity to patients for their self-pay or out-of-pocket expenses....
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AccessOne partners with us in offering ideas to motivate patients to pay their bills. For example,...
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AccessOne has helped us speed up our cash flow. We have money sitting on our balance sheet from some...
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One thing the firm could improve is to have on-site representation. In other words, they could have...
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We have been very pleased with AccessOne. They were very helpful and flexible during the contracting...
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I have heard that our patients like the AccessOne staff. They have had a good experience there. From...
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We are using AccessOne as an extended payment plan for patients. Co-pays, deductibles, co-insurance,...
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We have regular ongoing phone calls with AccessOne and that meets our needs. AccessOne has...
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With the new government regulations, we are supposed to do our best to tell the patient what they...
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I've asked for a few enhancements in what AccessOne is producing and bringing out. They’ve presented...
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We primarily communicate with AccessOne via email, and they are responsive, clear, and good to work...
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I would like for AccessOne to get us out of the email communication system and into a direct portal....
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AccessOne is very proactive. They are always looking for what our needs are and are very customer...
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AccessOne was excellent with the implementation. They came in, worked with our staff, and worked...
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I have gotten zero complaints about the AccessOne handoff, and that is remarkable to me. The...
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We like our representative who works with us. They are a nice person but very awkward on our calls,...
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We were having a hard time reconciling our financials with AccessOne's financials; we really...
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The strength of our partnership is very good. AccessOne is very supportive of us when we reach...
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The firm has been relatively successful. Our teams have liked the firm. The project has not been...
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We have had good feedback from patients and our team, and the firm seems to be working well....
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In general, we have had a good experience with AccessOne. They were very helpful throughout the...
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We contact our AccessOne client success manager by email. There is always a fast response.
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AccessOne provides a wonderful payment option to help patients manage their healthcare costs....
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A great partnership starts with great communication. We appreciate the relationship we have built so...
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We meet with AccessOne on a regular basis, and they continuously check to see whether what we are...
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We don't get a lot of patient complaints, but we do get a few. I would like to see a lower...
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We aren't integrated with our EMR yet, and it seems like things sometimes don't happen as quickly as...
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I have very specific requirements for vendors. I always want more detailed reports. AccessOne is...
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AccessOne proactively communicates strategic information to their client. But it took them a while...
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I think the reason I don't rate AccessOne higher for their level of execution is probably our fault...
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There is one person that I work with a lot from AccessOne. I always reach out to that person, and...
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AccessOne is willing to partner with us. They don’t shy away from the goals and objectives we have....
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AccessOne has really worked with the patient population in trying to resolve their medical bills....
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I would recommend AccessOne to others if they are looking for a zero-pay-interest or low-interest...
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AccessOne could improve by being even more creative with patient payment solutions. I think they...
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I don't see our partnership ending anytime soon. AccessOne's offering has been very beneficial for...
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The growth, upgrades, and changes that AccessOne has made have been really great for our patients...
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AccessOne has been a great partner. I can't say enough good things about them. They have helped our...
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We have access to AccessOne's reporting. During the regular meetings, we go over outcomes to see how...
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AccessOne has exceeded our expectations by continuing to contact our patients and getting them to...
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When we started our relationship with AccessOne, there were four stages. The first stage of planning...
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AccessOne project management exceeds our expectations on how well they do and how engaged they are....
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When we have asked AccessOne to go down a path that is different than what we might have defined in...
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The only problem that I can think of that we had with AccessOne were file transfers, and that could...
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We get a report from AccessOne with every detail that we ever need. And if we think of something...
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The ROI has been measured based on AccessOne’s engagement scores and cash collections in the...
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Since we have gone live with AccessOne, our patient engagement scores and collection rate have...
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I like the ease of getting a patient set up for financing through AccessOne. It is relatively easy...
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When we have patient issues, the resolution with AccessOne can be a little challenging. It tends to...
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I would like to see AccessOne offer a better product and not recourses because their financial...
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Our recourses were too high. In other words, we had an unusually high number of accounts that came...
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AccessOne is a great option for payments, and they do offer a much longer pay length than we could...
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We did not touch base with AccessOne very often, and that was fine. On occasion, they would make...
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I liked AccessOne a whole lot better before the change in management. We had a provider...
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We are having problems when a patient has multiple accounts and signs up for AccessOne's program....
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I would keep a little closer eye on AccessOne if I bought their services again. We are probably not...
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The type of relationship that we have with AccessOne is perfect. They are very easy to work with,...
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I would definitely urge others to look into AccessOne. They are very good. We get a monthly report,...
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AccessOne is very good. In the beginning, everybody had to work out the kinks, but the firm was very...
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