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KLAS Research Director - Mac Boyter
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Mac Boyter

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mac.boyter@klasresearch.com

 
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I would absolutely purchase AccessOne Patient Financing again. We have had a couple of other vendors...

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Everybody from AccessOne that I have talked to or worked with has been wonderful. Some of their...

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The only way that I think AccessOne could improve would be by expanding their offerings to a...

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I don't have any problems with AccessOne, and that means the firm exceeds my expectations. I would...

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Director

When we need something or roll out something new, there is a firm representative at our door ready...

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Director

We asked AccessOne to deliver a specialty module awhile ago, and we are still waiting for that....

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Manager

The firm is very responsive, and they take good care of us. When we have special circumstances, they...

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We have to provide a payment timeline and a dollar limit to the patients. Anything below those...

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Manager

The firm shuts down for team meetings, and I find that intrusive for patients if they are trying to...

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The firm's customer service people are always very helpful and quick to answer when we instant...

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AccessOne does a good job around strategic ability. Patients love working with AccessOne. They think...

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We have a really good representative that we work with. That person gets back to us in a timely...

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The software from the firm will sometimes freeze or glitch, but the firm tries hard to get the issue...

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Using AccessOne has worked out well for our patients. From a management perspective, we have had...

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Director

We are still on our honeymoon period with the vendor. AccessOne has been very engaged. They have...

Dec 2020
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Director

The vendor's reimbursement works in several ways. The patient can get an extended payment plan for...

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Director

When we were looking for a vendor, we tried to find one who would give us recourse. We couldn't find...

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AccessOne is very willing to work with us and accommodate our needs. We have calls with the vendor...

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AccessOne listens to their customers. They take customer feedback and use that to make the company...

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Manager

AccessOne has bent over backward to ensure that they are protecting our hospital's interest and...

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Director

AccessOne doesn't exceed our expectations, but they do meet our expectations. For what we contracted...

Oct 2020
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Director

The vendor is great with patients, but I don't like the vendor's fee schedule. I think that the...

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Director

AccessOne isn't a perfect fit for us, so I would probably go out for an RFP instead of renewing. I...

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Director

AccessOne is good, but they are more annoying than anything because they are always trying to sell...

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Director

Our enterprise platform doesn't do billing consolidation, so if a parent has four children, a unique...

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Manager

Overall, our experience with AccessOne has been positive. I don’t know how to define exceeding...

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