AccessOne Patient Financing
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Subject Expert
Gordon Bishop
Sales & Research Director
KLAS Sales & Research Director - Gordon Bishop
 
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User Commentary

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Director

Relationship, Relationship, Relationship

AccessOne’s staff is very knowledgeable about patient finances and how accounts flow in and out of...

May 2023
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Director

Relationship, Relationship, Relationship

AccessOne has a very high level of involvement. We have regular meetings with our account manager....

May 2023
||
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Director

Operations

AccessOne is a business, and per the terms of the contract, our engagement with them is working out,...

May 2023
||
(0)
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Director

Relationship, Relationship, Relationship, Services, Services, Services, Value, Value, Value

With AccessOne’s services, we can send our patients multiple payment plans, and we don't have to...

May 2023
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(0)
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Director

Operations, Services, Services, Services, Value, Value

If I had to change anything with AccessOne, it would be to let them have the accounts indefinitely...

May 2023
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Director

Services, Value

The key strength of AccessOne’s service is the flexibility to do what we want to with our patients....

Mar 2023
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(0)
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Director

Loyalty, Services

I don't get any complaints about things with AccessOne. I work more on the back end. I set things up...

Mar 2023
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(0)
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Director

Value

We are achieving our expected outcomes. The whole idea is to not have any recourse loans if...

Mar 2023
||
(0)
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Director

Value

AccessOne does avoid charging for every little thing. I wish there were more ways to avoid the fees,...

Mar 2023
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(0)
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Director

Relationship

The firm's representatives are empowered to solve our problems. We work well together. AccessOne...

Mar 2023
||
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Director

Relationship

AccessOne is no different than any other company that we work with; the firm is going to have to...

Mar 2023
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(0)
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Director

Services

We get payment files electronically, and the payments come in on a regular schedule. Especially when...

Mar 2023
||
(0)
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Director

Operations

AccessOne has done an amazing job with training and education.

Jan 2023
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(0)
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Director

Relationship, Services

We work well with AccessOne. Our partnership is great, and I appreciate that. I have had many IVR...

Jan 2023
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(0)
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Manager

Services, Value

I enjoy the fact that AccessOne is able to offer the extended payment plans that we cannot offer in...

Jan 2023
||
(0)
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Manager

Relationship, Operations

I am satisfied with AccessOne so far. They did an awesome job working with us and our IT department...

Jan 2023
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(0)
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Director

Value

AccessOne can provide means to help without charging us extra. What stands out the most with...

Jan 2023
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Director

Loyalty, Value

When we implemented the program, the results right off the bat weren’t as significant as we thought....

Jan 2023
||
(0)
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Director

Loyalty

One of our people did an RFP process at a different organization and looked at but didn't select...

Jan 2023
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(0)
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Director

Loyalty, Value

The firm's product helps us lower our bad debt so that no accounts go to bad debt. We are managing...

Jan 2023
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Director

Services

Things have gone extremely well with AccessOne. Our patients have been very excited about the...

Jan 2023
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(0)
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Director

Operations

The firm was very engaged the whole time in launching the product. We had frequent meetings. The...

Jan 2023
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Director

Relationship

One strength of the firm is their collaboration with us. At any given time, I can reach out to one...

Jan 2023
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Manager

Value

AccessOne reminds patients if they have a payment due. The firm sends messages and does calls, so...

Dec 2022
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Manager

Relationship

We don't have any problems with AccessOne. We meet with them to go over things, touch base, and make...

Dec 2022
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Manager

Services

Our patients like AccessOne. I haven't had any patients complain about the service they are...

Dec 2022
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(0)
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Manager

Relationship, Operations

I would advise others to teach the specifics of their company to the firm. We are big on...

Dec 2022
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Director

Relationship, Operations

Things are going great with AccessOne. We have a great working relationship. We meet regularly, and...

Dec 2022
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(0)
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Director

Relationship, Services

AccessOne gives us a lot of reports and high-level data to present to our higher-level leadership....

Dec 2022
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Director

Services

If an organization has a large payment plan or collection volume and doesn't have the staff or...

Dec 2022
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Director

Relationship

I want to give kudos to my amazing account manager and the team they run. My account manager always...

Dec 2022
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Director

Services

One of the issues we have is AccessOne's inability to work in our billing system. That sometimes...

Dec 2022
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Manager

Relationship

We have a really great partnership with AccessOne, and anytime we have any questions, need help...

Dec 2022
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Manager

Value

Sometimes our patients are hesitant to pay AccessOne because they want to pay us; they do not want...

Dec 2022
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Director

Services, Value

Overall, the firm is great for our patients, and our patients enjoy the options that AccessOne gives...

Dec 2022
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Director

Loyalty, Relationship

AccessOne is doing a great job. I don't hear anything bad about them. We are considering expanding...

Dec 2022
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Director

Relationship, Services

We have a regular meeting with the firm for updates. They give us our recourse rates and compare our...

Dec 2022
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Director

Services, Value

AccessOne does a really good job of keeping the patient engaged every single month so that they are...

Dec 2022
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Director

Relationship, Services

We put our patient accounts in the firm’s hands, and we want them to treat the patient as good or...

Dec 2022
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Director

Relationship, Services

AccessOne has been very receptive to changes that we have asked for in terms of specific reports or...

Dec 2022
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Director

Relationship

Apart from overall performance, the most important thing I would want my colleagues to know is the...

Dec 2022
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VP/Other Executive

Relationship

AccessOne stays in touch with us and provides meaningful information. The firm can tell us what is...

Nov 2022
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(0)
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VP/Other Executive

Relationship

AccessOne has evolved their staff. There have been transitions in our client representatives, but...

Nov 2022
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(0)
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VP/Other Executive

Services

AccessOne provides a very patient-centric option for financing that solves patients' financial...

Nov 2022
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VP/Other Executive

Relationship, Services

AccessOne evolves as the industry evolves, and they do so in ways that surprise me. For example,...

Nov 2022
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Manager

Relationship, Services

AccessOne has continuously made efforts to provide additional options for our patients that work...

Nov 2022
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(0)
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Manager

Relationship

AccessOne always meets our timelines. When we have seen delays, they have been due to our...

Nov 2022
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Manager

Relationship, Operations

I would tell a peer that AccessOne offers a variety of options that can be tailored to each...

Nov 2022
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(0)
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Manager

Relationship, Services, Value

AccessOne finds innovative solutions to further streamline the process and reduce work for our...

Nov 2022
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(0)
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Director

Services

We have some challenges with AccessOne’s monthly statements for patients because those are a bit...

Oct 2022
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Director

Value

AccessOne avoids charging for every little thing because we have a set arrangement on what they need...

Oct 2022
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(0)
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Director

Relationship

AccessOne does not exceed my expectations, but they do meet my expectations. They follow up in a...

Oct 2022
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(0)
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Director

Relationship

AccessOne operates in the background here. We offer the service to patients, and some patients sign...

Oct 2022
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Director

Relationship

Our account representative is great. They are very responsive. We have other firms that are...

Oct 2022
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Manager

Relationship

We don't often get to work with a firm whose staff members actively get excited about doing new...

Oct 2022
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Manager

Relationship, Operations

When we first started working with AccessOne, there was a learning curve for me. I had to understand...

Oct 2022
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(0)
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Manager

Relationship

At one point, we had a meeting with AccessOne, and they took a good look under the hood. They looked...

Oct 2022
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(0)
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Manager

Relationship

AccessOne has jumped in with a willingness to work with us and build special codes specifically for...

Oct 2022
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(0)
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Manager

Relationship

AccessOne is our best partner. I have been with our organization for a long time, and I have seen a...

Oct 2022
||
(0)
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Manager

Relationship, Services

Strategically, AccessOne is on top of things. They have real-time familiarity with our host and...

Oct 2022
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(0)
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Manager

Operations

I didn't see any missteps on the firm’s side during the build and the go-live. One of our IT people...

Oct 2022
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(0)
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Manager

Relationship

When we have a problem, we don't just deal with customer success representatives. We get involvement...

Oct 2022
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(0)
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Manager

Relationship

AccessOne has been very receptive in helping us meet our desired outcomes and educating us on other...

Oct 2022
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(0)
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Director

Loyalty, Relationship

If AccessOne didn’t fit into our strategic plan, then we would get rid of them. However, the firm...

Sep 2022
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(0)
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Director

Services, Value

Our patients love AccessOne. We get no complaints at all from the patients. AccessOne has been a...

Sep 2022
||
(0)
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Director

Relationship

Our interaction with AccessOne is very regular. We talk to leaders from AccessOne a couple of times...

Sep 2022
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(0)
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Director

Relationship, Services

From day one, AccessOne has kept trying to improve their system. In fact, they have a portal that...

Sep 2022
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(0)
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Director

Services, Value

There are different ways of going after loans. AccessOne doesn’t call our patients and try to get...

Sep 2022
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(0)
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Manager

Relationship

AccessOne’s customer service is really great. We have a routine call with the firm, and they provide...

Sep 2022
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(0)
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Manager

Relationship

We see a lot of patients who are hesitant to sign up with AccessOne, so I give my number to those...

Sep 2022
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(0)
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Manager

Relationship

AccessOne offers advice and lets us know whether they have other customers that are doing better in...

Sep 2022
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(0)
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Manager

Relationship

I have never felt like I couldn't get in touch with anyone at AccessOne. We have a personal...

Sep 2022
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(0)
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Manager

Relationship

AccessOne provides reporting on all the different areas. They give us month-by-month breakdowns and...

Sep 2022
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(0)
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Manager

Services

AccessOne is very organized, and they always have data ready when we ask them. We would like to...

Sep 2022
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(0)
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Manager

Relationship

AccessOne is one of the best companies to work with. They take care of our patients as their own....

Sep 2022
||
(0)
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Director

Services, Value

It has been very nice to see patients who are now able to access the care they may not have been...

Aug 2022
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(0)
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Director

Relationship, Operations

Even when the people at AccessOne's first level of support may not understand what I am asking, they...

Aug 2022
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(0)
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Director

Services

I would not buy AccessOne’s services again for two main reasons. First, they offer a recourse model,...

Aug 2022
||
(0)
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Director

Relationship

AccessOne is a financial partner and is very integral to the success of their partners’ financial...

Aug 2022
||
(0)
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Director

Relationship

AccessOne has had some turnover of client contacts. I have struggled with the competency of the...

Aug 2022
||
(0)
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Director

Services, Value

Our experience with AccessOne has been good. I have been happy about the financing program that has...

Aug 2022
||
(0)
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Director

Operations

The firm’s invoicing is solid. I have never had an issue where I questioned an invoice or thought...

Aug 2022
||
(0)
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Director

Relationship

The firm consistently exceeds my expectations. They are coming up with new ideas on a regular basis....

Aug 2022
||
(0)
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Director

Relationship

We did have one person from AccessOne who was a little shaky, but the firm replaced that one, and...

Aug 2022
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(0)
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Director

Relationship

I don't get a lot of feedback on what customers are saying to their representatives. I would like to...

Aug 2022
||
(0)
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Director

Relationship

AccessOne is a very responsive group. I have never sent an email and not gotten a response back in a...

Aug 2022
||
(0)
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Director

Relationship

AccessOne does a solid job. We have regular meetings where we go over the numbers and do a...

Aug 2022
||
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Manager

Relationship

When we first started working with AccessOne, I wasn't too crazy about them because they told us...

Aug 2022
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Manager

Services

Some of the older patients aren’t very trusting because they are already confused. They get bills...

Aug 2022
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(0)
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Manager

Relationship, Operations

We have a way to get on the firm's website and see what the patients see. AccessOne has shown us how...

Aug 2022
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COO

Loyalty

We ended up selecting AccessOne because we lacked the sophistication and complexity to offer our...

Aug 2022
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(0)
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COO

Loyalty, Services

Without AccessOne, we wouldn’t be able to meet our metric. They are not the only firm that could...

Aug 2022
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(0)
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COO

Loyalty, Relationship

One of AccessOne’s strengths is their executive involvement. Before the AccessOne solution, we were...

Aug 2022
||
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COO

Relationship

AccessOne is a true partner. There is a lot of scrutiny regarding patients being sent to collections...

Aug 2022
||
(0)
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COO

Services

AccessOne’s tools that they brought on the first day were fantastic. AccessOne has done a couple of...

Aug 2022
||
(0)
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Manager

Relationship, Services

AccessOne really does want to help in any way with technology and everything else. Unfortunately, we...

Jul 2022
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VP/Other Executive

Loyalty, Relationship

We are still in a partnership with the firm, and it is going well. I know the firm has had some...

Jul 2022
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VP/Other Executive

Relationship

We have a standing call with AccessOne where they go over performance indicators with us. They do a...

Jul 2022
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(0)
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Director

Services

Overall, patients really like the patient financing service. With AccessOne, patients are able to...

Jul 2022
||
(0)
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Director

Relationship, Services

AccessOne works well with our patients. If patients fall behind, the firm follows up to see whether...

Jul 2022
||
(0)
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Director

Relationship

The firm has really good customer service people. We have a monthly call where the firm goes over...

Jul 2022
||
(0)
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Director

Loyalty

We chose AccessOne because of what we were able to do with their monitoring of our payment arrangements....

Jul 2022
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(0)
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Director

Services, Value

We have a low percentage for recourse and a high percentage, in the 90s, for signing up. Our...

Jul 2022
||
(0)
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Director

Services

We would like to be able to start the process on the front end so we don't send patients to...

Jul 2022
||
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