AccessOne Patient Financing Comments

 
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Director

Other Observations

AccessOne isn't a perfect fit for us, so I would probably go out for an RFP instead of renewing. I...

Jul 2020
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Director

Relationship

AccessOne is good, but they are more annoying than anything because they are always trying to sell...

Jul 2020
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Director

Tools and Methodology

Our enterprise platform doesn't do billing consolidation, so if a parent has four children, a unique...

Jul 2020
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Manager

Project Results

Overall, our experience with AccessOne has been positive. I don’t know how to define exceeding...

Jun 2020
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VP/Other Executive

Relationship

I really appreciated the true level of partnership that we had. I would tell AccessOne to focus on a...

Jan 2020
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VP/Other Executive

Other Observations

In all fairness to AccessOne, the outcomes may or may not be in their control. The outcomes are very...

Jan 2020
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VP/Other Executive

Tools and Methodology

When we did our project with AccessOne, there were a lot of delays on our side in terms of getting...

Jan 2020
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VP/Other Executive

ROI and Cost

AccessOne does not nickel-and-dime. In fact, they probably do the opposite. They are very inclusive...

Jan 2020
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VP/Other Executive

Relationship

AccessOne did not consistently exceed my expectations, but they did meet them.

Jan 2020
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VP/Other Executive

Relationship

We have a true partnership with AccessOne. We are aligned in continuous improvement. The vendor is...

Jan 2020
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Director

Relationship

One pro of AccessOne is that they are flexible. They listen to what we are trying to do and attempt...

Jan 2020
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Director

ROI and Cost

AccessOne doesn't nickel-and-dime. The pricing is very straightforward. AccessOne doesn't...

Jan 2020
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Director

People and Knowledge

AccessOne's managers, directors, and contract people all do very good jobs. They follow through and...

Jan 2020
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Director

Tools and Methodology

We have had very few patient complaints, and the statements go out in a timely manner. The patients...

Jan 2020
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Director

Relationship

We have a pretty strong partnership with AccessOne. They stepped into our brand and tried to mimic...

Jan 2020
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Director

Relationship

We had hoped for a bit more in terms of receiving our money's worth. AccessOne estimated that we...

Jan 2020
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Director

Tools and Methodology

During the implementation, we really needed guidance, but we didn't get a lot of guidance. AccessOne...

Jan 2020
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Director

Relationship

We tell patients that we can only offer a certain monthly payment plan but that they can use...

Jan 2020
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Manager

Tools and Methodology

We love AccessOne. Our patients have really come to depend on them. We have trained people, and they...

Jan 2020
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Manager

People and Knowledge

AccessOne is wonderful to work with. The person we work with directly is amazing. We have had a...

Jan 2020
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Manager

Tools and Methodology

I don’t feel there is anything AccessOne could do to improve. We just implemented a new process, and...

Jan 2020
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Manager

Project Results

Our experience with AccessOne has mostly been positive. We haven't seen the results that we were...

Dec 2019
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Manager

Tools and Methodology

We aren't babysitting our accounts and watching them for a couple of years, and we aren't wasting...

Dec 2019
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Manager

Tools and Methodology

We can pull up patients' accounts, and that is really nice. We can activate the accounts on our end,...

Dec 2019
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Manager

Relationship

We might stop using AccessOne's services in the future, but if the decision were up to me, I would...

Dec 2019
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Manager

Tools and Methodology

AccessOne doesn't have the ability to set up automatic payments for accounts. The vendor has certain...

Dec 2019
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Manager

Tools and Methodology

Other vendors' interest rates are higher than AccessOne's. With AccessOne, the interest rates depend...

Dec 2019
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Manager

Relationship

The vendor is certainly open to meeting with us and making things better, and that is really nice....

Dec 2019
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Manager

People and Knowledge

The AccessOne staff members are really great. They are really competent and friendly, and I have not...

Dec 2019
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Manager

Relationship

There has been a lack of communication. It isn't a big lack, but if AccessOne has issues with...

Dec 2019
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Manager

Tools and Methodology

AccessOne has a really nice website that we can log on to in order to pull up specific patients and...

Dec 2019
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Director

Tools and Methodology

We love AccessOne. We are working with them to go enterprise wide. AccessOne is up there with our...

Dec 2019
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Director

Tools and Methodology

With AccessOne, we see a high number of patients accepting a payment plan. We can at least educate...

Dec 2019
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Director

Tools and Methodology

AccessOne offers patient portals and patient-facing technology. We have seen their website. Patients...

Dec 2019
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Director

Project Results

Things have actually been great for us. The patients have been really receptive. From almost the...

Dec 2019
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Director

Tools and Methodology

The solution doesn’t collect on the front end because nothing goes to AccessOne until the patient's...

Dec 2019
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Director

Tools and Methodology

The number of patients on our payment plans has increased. When patients couldn’t afford to do an...

Dec 2019
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Director

Tools and Methodology

The technology is better because we can set it up and just go to the portal, put in the patient’s...

Dec 2019
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Manager

Tools and Methodology

I would contract with AccessOne again. The people from AccessOne are all very kind. They have done a...

Dec 2019
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Manager

Other Observations

The only negative thing about AccessOne is that older patients only want to deal with the hospital...

Dec 2019
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Manager

Tools and Methodology

We get a daily report from AccessOne. We also get a monthly report. We talk back and forth daily...

Dec 2019
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Manager

ROI and Cost

The contract outlines what is included in the monthly fee. There aren't any extra fees. We look at...

Dec 2019
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Manager

Other Observations

One thing I would recommend to AccessOne is to extend their no-interest payment plans. Currently,...

Dec 2019
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Director

Project Results

So far, our patients have liked their interaction with AccessOne; I have not heard any complaints....

Oct 2019
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Director

Tools and Methodology

There is a report that AccessOne sends to us monthly that we are supposed to reconcile. We are...

Oct 2019
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VP/Other Executive

Project Results

Several years ago when we were on our previous plan structure, we recognized that it was not really...

Oct 2019
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VP/Other Executive

Tools and Methodology

AccessOne actually has an outbound call center, and that is one of the things that made us decide to...

Oct 2019
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VP/Other Executive

People and Knowledge

There are some things that AccessOne could improve upon. One thing is that the activation process...

Oct 2019
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VP/Other Executive

People and Knowledge

AccessOne has been great; the quality of their staff is top grade. AccessOne has done way more than...

Oct 2019
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VP/Other Executive

ROI and Cost

AccessOne sits right up there at the very top of all of our vendors in terms of their level of...

Oct 2019
 Helpful

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Manager

Project Results

AccessOne's service works well for our patients as an option for an extended payment plan. AccessOne...

Sep 2019
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Manager

Tools and Methodology

AccessOne sends us weekly reports. We also have a monthly reconciliation process, so we do have...

Sep 2019
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Manager

Project Results

When patients get a bill for our services, they can elect to coordinate that bill with bills from...

Sep 2019
 Helpful

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VP/Other Executive

Tools and Methodology

Patients that have fairly significant out-of-pocket costs beyond the point of being able to write...

Jul 2019
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VP/Other Executive

Tools and Methodology

Because of the credit profiling AccessOne is able to do, they are able to get a pretty accurate...

Jul 2019
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Manager

Tools and Methodology

We usually receive funding for the accounts financed through AccessOne the next day. If the patient...

Jun 2019
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Manager

Relationship

I have had quite a few people tell me that AccessOne is really great. AccessOne's people are very...

Jun 2019
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Manager

Tools and Methodology

AccessOne now has a chat feature available. Someone who is online and needs a quick question...

Jun 2019
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Manager

Relationship

AccessOne is really great. The team seems really personable and great to work with. They are very...

Jun 2019
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Manager

Tools and Methodology

If a patient comes into the facility and has a large balance, we use AccessOne's offering. If a...

Jun 2019
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