AccessOne Patient Financing
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Project Results
If AccessOne didn’t fit into our strategic plan, then we would get rid of them. However, the firm...
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Project Results
Our patients love AccessOne. We get no complaints at all from the patients. AccessOne has been a...
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Relationship
Our interaction with AccessOne is very regular. We talk to leaders from AccessOne a couple of times...
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Project Results
From day one, AccessOne has kept trying to improve their system. In fact, they have a portal that...
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Tools and Methodology
There are different ways of going after loans. AccessOne doesn’t call our patients and try to get...
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Tools and Methodology
AccessOne’s customer service is really great. We have a routine call with the firm, and they provide...
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Project Results
We see a lot of patients who are hesitant to sign up with AccessOne, so I give my number to those...
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Tools and Methodology
AccessOne offers advice and lets us know whether they have other customers that are doing better in...
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People and Knowledge
I have never felt like I couldn't get in touch with anyone at AccessOne. We have a personal...
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Tools and Methodology
AccessOne provides reporting on all the different areas. They give us month-by-month breakdowns and...
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Tools and Methodology
AccessOne is very organized, and they always have data ready when we ask them. We would like to...
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Project Results
AccessOne is one of the best companies to work with. They take care of our patients as their own....
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Project Results
It has been very nice to see patients who are now able to access the care they may not have been...
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People and Knowledge
Even when the people at AccessOne's first level of support may not understand what I am asking, they...
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Tools and Methodology
I would not buy AccessOne’s services again for two main reasons. First, they offer a recourse model,...
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Tools and Methodology
AccessOne is a financial partner and is very integral to the success of their partners’ financial...
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People and Knowledge
AccessOne has had some turnover of client contacts. I have struggled with the competency of the...
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Project Results
Our experience with AccessOne has been good. I have been happy about the financing program that has...
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ROI and Cost
The firm’s invoicing is solid. I have never had an issue where I questioned an invoice or thought...
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Tools and Methodology
The firm consistently exceeds my expectations. They are coming up with new ideas on a regular basis....
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People and Knowledge
We did have one person from AccessOne who was a little shaky, but the firm replaced that one, and...
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Other Observations
I don't get a lot of feedback on what customers are saying to their representatives. I would like to...
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Relationship
AccessOne is a very responsive group. I have never sent an email and not gotten a response back in a...
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Relationship
AccessOne does a solid job. We have regular meetings where we go over the numbers and do a...
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Relationship
When we first started working with AccessOne, I wasn't too crazy about them because they told us...
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Tools and Methodology
Some of the older patients aren’t very trusting because they are already confused. They get bills...
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Tools and Methodology
We have a way to get on the firm's website and see what the patients see. AccessOne has shown us how...
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Win/Loss - Why they were selected (by current clients)
We ended up selecting AccessOne because we lacked the sophistication and complexity to offer our...
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Tools and Methodology
Without AccessOne, we wouldn’t be able to meet our metric. They are not the only firm that could...
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People and Knowledge
One of AccessOne’s strengths is their executive involvement. Before the AccessOne solution, we were...
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Project Results
AccessOne is a true partner. There is a lot of scrutiny regarding patients being sent to collections...
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Tools and Methodology
AccessOne’s tools that they brought on the first day were fantastic. AccessOne has done a couple of...
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Relationship
AccessOne really does want to help in any way with technology and everything else. Unfortunately, we...
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Relationship
We are still in a partnership with the firm, and it is going well. I know the firm has had some...
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Project Results
We have a standing call with AccessOne where they go over performance indicators with us. They do a...
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Project Results
Overall, patients really like the patient financing service. With AccessOne, patients are able to...
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Project Results
AccessOne works well with our patients. If patients fall behind, the firm follows up to see whether...
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People and Knowledge
The firm has really good customer service people. We have a monthly call where the firm goes over...
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Win/Loss - Why they were selected (by current clients)
We chose AccessOne because of what we were able to do with their monitoring of our payment arrangements....
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Project Results
We have a low percentage for recourse and a high percentage, in the 90s, for signing up. Our...
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Other Observations
We would like to be able to start the process on the front end so we don't send patients to...
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ROI and Cost
We continue to see high activation rates, low default rates, low aged balances, and minimal patient...
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Future Outlook
None of my wish list items are solely owned by AccessOne. We will continue to evaluate the...
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Relationship
AccessOne has been a great partner to us. We hand the patient off, and AccessOne handles things from...
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Other Observations
AccessOne drives everything, so we need to fit everything into their processes. There isn't any...
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Other Observations
We are working toward a way to proactively fund accounts for patient estimates given all of the new...
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Relationship
We like the responsiveness of AccessOne's account executives.
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Future Outlook
Our plan is to possibly expand our relationship with AccessOne. We like to have standardized...
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Project Results
I would say the firm consistently meets expectations, but I wouldn't say they consistently exceed...
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People and Knowledge
The firm is professional and proactive and a very solid revenue company. They are a solid partner....
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Tools and Methodology
I have been very impressed with the firm’s ability to integrate with Epic's platform. The firm has a...
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Relationship
AccessOne is very easy to work with. Once everything is up and going, there are usually no...
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Tools and Methodology
Sometimes, getting reports in the system is a little difficult. AccessOne could make their reports a...
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Relationship
The executives are very good at being involved. They are extremely nice to work with. My staff...
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Relationship
AccessOne does very well with us. They are good to work with and always responsive. If we have an...
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Tools and Methodology
AccessOne is a top-notch firm. We are glad to outsource things by using AccessOne for our payment...
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Relationship
We have a really good partnership with AccessOne. They have been there for us for a long time, and...
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Tools and Methodology
We like the firm's ability to try and work with different EMRs. That is great. I know the firm wants...
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Other Observations
I think AccessOne should have client conferences where they can get more feedback from end users. A...
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People and Knowledge
Anytime we need to speak with somebody at the firm, whether they are a person in customer service or...
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Tools and Methodology
The downside of working with the firm is that there is a one-day difference between the time we see...
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Relationship
AccessOne goes out of their way to reach out to us to make sure our patients are happy. AccessOne...
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People and Knowledge
I have worked with lots of people from the firm, from the staff members who answer the phone up to...
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ROI and Cost
I always want things to be cheaper, but AccessOne is not the costliest firm out there. The firm is...
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Tools and Methodology
Things are going well with AccessOne. The firm has been instrumental in ensuring that we are getting...
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ROI and Cost
AccessOne's pricing is very open ended. They aren't hustling. If there is an event where we need to...
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Relationship
AccessOne consistently exceeds our expectations in vendor relationships. I can always count on...
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Tools and Methodology
I would want prospective clients to know that with AccessOne, organizations have the ability to...
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Other Observations
We are looking for a company that would do a nonrecourse program to accept more responsibility if an...
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Project Results
AccessOne is meeting our expectations. The service definitely gives our patients an option to...
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Relationship
Our experience has been pretty good. AccessOne is actually really good at trying to partner with us...
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Tools and Methodology
AccessOne is an outside firm trying to assist patients. Initially, it took a lot for our community...
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Project Results
There is an executive that we have a regular call with, and that person is pretty much always on the...
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People and Knowledge
AccessOne thinks about strategy, but their strategy sometimes just doesn't seem to apply to what is...
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