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Core Administration Solutions
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User Commentary

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Manager

There are definitely things that we have asked the vendor for that the system just doesn't do. We...

Jun 2021
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Manager

Sometimes, the vendor's support people just need to listen more. We will bring up a problem with...

Jun 2021
||
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Manager

Over the last year, the vendor has been very good about getting back to us and working with us. The...

Jun 2021
||
(0)
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Manager

Things have been good with Advantasure. We haven't had any major issues. The vendor went through...

Jun 2021
||
(0)
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Manager

Overall, Advantasure keeps all their promises. We have had some minor issues, but the vendor has...

Jun 2021
||
(0)
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Manager

We are fully dependent on Advantasure for interoperability. They have a contract with the vendor we...

Jun 2021
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Manager

The vendor keeps their promises, but sometimes we have to get after them a bit. The vendor does a...

Jun 2021
||
(0)
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Manager

Advantasure charges us for everything. If we want a new report, then we will get charged for it,...

Jun 2021
||
(0)
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Manager

The solution normally works as promoted. Every now and then, there might be a hiccup. If Advantasure...

Jun 2021
||
(0)
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Manager

We have contracted with Advantasure to provide guidance for us, and I see our team providing more...

Apr 2021
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(0)
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Manager

Advantasure is open to our suggestions to make things better. They are not always able to get to the...

Apr 2021
||
(0)
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Manager

There are some things we have suggested that we cannot get Advantasure to do. It is really difficult...

Apr 2021
||
(0)
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Manager

Advantasure could be stronger in their guidance in the space of CMS Star ratings, risk coding, and...

Apr 2021
||
(0)
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Manager

I hate to say that Core Administration Solutions is part of our long-term plans, but it is. When the...

Dec 2020
||
(0)
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Manager

Advantasure needs more innovation and vision, and they need better quality. Pretty consistently, we...

Dec 2020
||
(0)
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Manager

Advantasure needs to provide better overall support and to listen to their clients. In general, the...

Dec 2020
||
(0)
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VP/Other Executive

When COVID-19 first hit, we deployed our staff to work remotely if they weren't remote already....

Dec 2020
||
(0)
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VP/Other Executive

In the past, Advantasure was very forgiving. We have been using the bucket of our credits. Recently,...

Dec 2020
||
(0)
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VP/Other Executive

I would definitely like better support and a faster SLA. When we open a service request, we want...

Dec 2020
||
(0)
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Analyst/Coordinator

Advantasure is excellent. They turn around CMS requirements for the most part and make sure that...

Dec 2020
||
(0)
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Analyst/Coordinator

I think the service side could use some improvement. From an IT perspective, we need to be able to...

Dec 2020
||
(0)
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Analyst/Coordinator

We are not using the full suite of products. We are using the vendor to get the verification from...

Dec 2020
||
(0)
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Analyst/Coordinator

I don’t see a lot of new technology from the vendor. We have been waiting for a few years for...

Dec 2020
||
(0)
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Analyst/Coordinator

The vendor does one-on-one training when asked, but there is not really any training. We don’t see...

Dec 2020
||
(0)
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Analyst/Coordinator

We end up opening quite a few tickets. If I bump an upgrade back and wait to implement it, I find...

Dec 2020
||
(0)
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Analyst/Coordinator

I am not in a role that has personal interactions with the vendor’s executives, however, I don’t...

Dec 2020
||
(0)
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Analyst/Coordinator

I think we get our money’s worth, but if I were recommending the system, I would tell folks about...

Dec 2020
||
(0)
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CIO

Advantasure found a good balance. I can't say that they don't charge us for every little thing, but...

Dec 2020
||
(0)
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CIO

Advantasure's product generally works, and we don't have too many problems with stability. Our...

Dec 2020
||
(0)
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Manager

Advantasure overpromises and underdelivers. They need better quality control, and they need to be...

Nov 2020
||
(0)
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Manager

Advantasure is challenged with managing the provider data, and that creates havoc in paid claims and...

Nov 2020
||
(0)
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Manager

There are some fundamental understandings that do not get transitioned onto people with regards to...

Nov 2020
||
(0)
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Manager

Core Administrations Solutions is really where the crux of the data would come from to support us in...

Nov 2020
||
(0)
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Manager

With regards to the complexity of our provider contracts, Advantasure is struggling to administer...

Nov 2020
||
(0)
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Manager

The issue with Advantasure’s support is that the people lack flexibility. They are also unable to...

Nov 2020
||
(0)
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VP/Other Executive

I expect to have a business partner that is a risk partner with me, so I expect to get to a place...

Nov 2020
||
(0)
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