Core Administration Solutions
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Joe VanDeGraaff
Research Director
KLAS Research Director - Joe VanDeGraaff
 
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User Commentary

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Director

Relationship

If Advantasure thinks about the big picture, they will realize that the way they deal with their...

Apr 2022
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Director

Relationship

A customer like us does not get everything we need out of Advantasure's product. But we get a lot...

Apr 2022
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Director

Relationship

Advantasure is very accessible as a vendor. The technical account manager who is assigned to us has...

Apr 2022
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Director

Service and Support

The version of the product that we have is a very old instance of the claims product. We don't have...

Apr 2022
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Director

Functionality and Upgrades

Our end users tell us that the product is very logical and straightforward. It is easy to...

Apr 2022
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Director

ROI / Cost (care and feeding)

The vendor takes too long to provide estimates for potential change requests. When the estimates do...

Apr 2022
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Director

ROI / Cost (care and feeding)

The original pricing we had with Advantasure was based on the large number of members we had in...

Apr 2022
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Director

Functionality and Upgrades

The product is great for enrollment. The vendor is strongly committed to that part of the product....

Apr 2022
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Director

Relationship

When we went with Advantasure, which was called ikaSystems at the time, they were partnered closely...

Apr 2022
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Director

Future Outlook

The claims side of the product is just okay. We haven't done upgrades with the vendor because we...

Apr 2022
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CIO

Functionality and Upgrades

What people like most about the system is that it has an almost real-time eligibility check with...

Apr 2022
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CIO

Other Observations & Comments

The system is not a growth platform for me; it is just a solid core capability and probably will...

Apr 2022
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CIO

Relationship

We have a regular business review with the vendor, and they are pretty diligent about getting it on...

Apr 2022
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CIO

ROI / Cost (care and feeding)

I would like to see the system be a lot less, but that is never going to happen.

Apr 2022
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CIO

Functionality and Upgrades

The vendor has fallen short in terms of moving some of their products to the cloud.

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

Advantasure has a good enrollment product with a user-friendly interface.

Mar 2022
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Analyst/Coordinator

Technology

When there is new development for clients with custom features, the features should carry over and...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

There are a few things that need attention from Advantasure. We would like to see the improved...

Mar 2022
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VP/Other Executive

Interfacing and Integration

We have integration with CMS. That makes things easier for us and adds significant automation....

Jan 2022
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VP/Other Executive

Other Observations & Comments

The invoice process in the Advantasure system is relatively easy. We can also easily ingest...

Jan 2022
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VP/Other Executive

Service and Support

The support people from Advantasure aren't helpful. They take too long to work a ticket, and in many...

Jan 2022
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VP/Other Executive

Relationship

From an organizational perspective, the folks at Advantasure are very nice. They want to do a good...

Jan 2022
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