Core Administration Solutions Comments

 

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Current Time Inside Cache Tag Helper: 9/30/2020 4:00:09 PM and Model.EvProductId = 90927

Commentary Summary

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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

I love the product, and it is part of our long-term plans. I would definitely recommend Advantasure...

Aug 2020
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Analyst/Coordinator

Other Observations & Comments

There is integration, but there are bumps in the road with that in our system.

Aug 2020
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Analyst/Coordinator

Service and Support

We actually meet regularly with Advantasure. When I call about any issues, the support people are...

Aug 2020
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CIO

Other Observations & Comments

I don’t think we would ever switch to Advantasure from a core claims perspective. They have those...

Jul 2020
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CIO

Functionality and Upgrades

There are some really great capabilities in the solution. We haven’t struggled a lot. Advantasure is...

Jul 2020
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CIO

Functionality and Upgrades

Advantasure supports our Medicare enrollment platform. Advantasure has letters that fire off from an...

Jul 2020
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CIO

Other Observations & Comments

Advantasure does keep their promises. Sometimes there is a different version and a cost associated...

Jul 2020
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Manager

Service and Support

The system fundamentally does everything it is supposed to do, and the system is easy to understand....

Jun 2020
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Manager

Other Observations & Comments

In the end, we couldn't do the work any better if we brought it in-house. In fact, it probably won't...

Jun 2020
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Manager

Relationship

Advantasure supports a lot of different clients, and it seems like Advantasure's people don't talk...

Jun 2020
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Manager

Functionality and Upgrades

Advantasure has done a great job of supporting us through COVID-19. The claims payer system is...

Jun 2020
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Manager

Service and Support

Advantasure doesn't meet our providers' or members' needs. Advantasure told us that the platform was...

May 2020
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Manager

Implementation and Training

I want my peers to know that Advantasure doesn't seem to have an implementation plan and that they...

May 2020
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Manager

Interfacing and Integration

We manage the provider data and then send it to Advantasure so that they will load it into our...

May 2020
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Manager

Service and Support

There are times when Advantasure is actually proactive. They sometimes come and tell us what is...

May 2020
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Manager

Service and Support

Advantasure often isn't very proactive, and if they are, they aren't very good at communicating....

May 2020
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Manager

Other Observations & Comments

I would recommend Advantasure to small plans that have a very simple, rigid set of benefits. If...

May 2020
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Manager

Other Observations & Comments

Advantasure has new executives. I want to give them some time to make things better, but...

May 2020
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VP/Other Executive

Other Observations & Comments

There were a couple of key things that drove our decision to choose Advantasure. One was the close...

Dec 2019
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VP/Other Executive

Service and Support

Our experience with the system has been a mixed bag. Some of the core functionality has been working...

Dec 2019
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VP/Other Executive

Service and Support

We work with a variety of vendors, and compared to other vendors, I rank Advantasure on the lower...

Dec 2019
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VP/Other Executive

Functionality and Upgrades

We are experiencing a lot of pain on the claims side, which is unsatisfactory. The adjudication...

Dec 2019
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Manager

Service and Support

I would like for Advantasure to handle Medicaid eligibility. That is the primary goal for us right...

Nov 2019
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Manager

Relationship

We don’t usually have to go to the executive level with issues because our account manager is very...

Nov 2019
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Manager

Other Observations & Comments

Advantasure is one of the most expensive vendors we work with, but a price can't be put on what the...

Nov 2019
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Manager

Functionality and Upgrades

I would promote a lot of the automation Advantasure’s system has; that is its number one seller. 90%...

Nov 2019
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Manager

Service and Support

If we ever need anything, our business analyst and account representative jump in right away. We...

Nov 2019
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Manager

Future Outlook

I am hoping my satisfaction with Advantasure will stay high over the next 12 months and that the...

Nov 2019
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Manager

Service and Support

We weren't thrilled with the level of service from our previous vendor. They helped us in some...

Nov 2019
 Helpful

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Manager

Service and Support

Advantasure's system has more automation than what was available with our last vendor. We are...

Nov 2019
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Manager

Relationship

When we were interfacing Advantasure's product with another product, Advantasure was definitely...

Nov 2019
 Helpful

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Manager

Functionality and Upgrades

The biggest pain point with Advantasure is their release process. They have monthly releases that...

Nov 2019
 Helpful

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Manager

Service and Support

The issue with Advantasure is that their developers don't have a lot of business knowledge. They...

Nov 2019
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Manager

Service and Support

Advantasure publishes release notes with the release testing. That is the standard thing to do, but...

Nov 2019
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Manager

Other Observations & Comments

I would probably buy the product again if I were starting over today. Advantasure is definitely...

Nov 2019
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Director

Functionality and Upgrades

In terms of the ease of use, I would score the system a negative one. I don’t know whether...

Nov 2019
 Helpful

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Director

Relationship

Advantasure is very hesitant. They will not share any of their monitoring, reports, the background...

Nov 2019
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Director

Implementation and Training

Advantasure does really great with certain parts, but there is room for improvement with other...

Nov 2019
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Director

Service and Support

Many people are involved on the Advantasure side. Oftentimes, we feel like we are the ones keeping...

Nov 2019
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Director

Service and Support

I feel pretty confident about the system's processes in terms of enrollment. The system processes...

Nov 2019
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Director

Relationship

There are some people at Advantasure that I can always count on. If I send those people an email or...

Nov 2019
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Director

Service and Support

We have regular calls with Advantasure where we go over any issues with claims, and they generally...

Nov 2019
 Helpful

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Director

Other Observations & Comments

In the beginning, we heavily relied on the vendor's expertise. They led us down a great path and...

Nov 2019
 Helpful

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Director

Relationship

There has been a change in Advantasure's leadership. There is one person at the top that we have a...

Nov 2019
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Director

Implementation and Training

I would rate Advantasure's proactiveness separately for the claims piece and the enrollment piece....

Nov 2019
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Director

Functionality and Upgrades

We don't have issues on the operations side. The vendor is doing well. We aren't constantly dealing...

Nov 2019
 Helpful

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Director

Other Observations & Comments

Advantasure is always trying to think of ways to do things better. More regular communication would...

Nov 2019
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We went through an RFP process knowing that we needed the core elements. We looked at three...

Oct 2019
 Helpful

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VP/Other Executive

Sales and Contracting

Advantasure needs to explain more about all the items that we are paying for so that we don't have...

Oct 2019
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Manager

Relationship

Advantasure's internal teams need to have a better relationship when coming together to put together...

Oct 2019
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Manager

Technology

The extreme cost of changes is a result of an outdated back end. I struggle with that. Advantasure...

Oct 2019
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Manager

Other Observations & Comments

The account management people are solid. However, they may not have the support they need from their...

Oct 2019
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Manager

Service and Support

Advantasure's help desk just doesn't seem to have a clear understanding of what clients' needs are....

Oct 2019
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Manager

Service and Support

We often find issues that we have to notify Advantasure of, such as files not being posted and...

Oct 2019
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Manager

Relationship

When we first implemented the product, we interacted with Advantasure's higher-ups. For a while, we...

Oct 2019
 Helpful

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Manager

Relationship

We have been with Advantasure for a long time. We have heard about their road map over and over, but...

Oct 2019
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Manager

Interfacing and Integration

The value that Advantasure brings is their ability to successfully transmit and receive our files to...

Oct 2019
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Manager

Relationship

Advantasure has been receptive when we have introduced change requests as product enhancements for...

Oct 2019
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VP/Other Executive

Service and Support

We had some recent issues with an upgrade, and during that time, I would have appreciated more...

Oct 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

I am just starting to get exposure to the billing side of things. We have had some hiccups with a...

Oct 2019
 Helpful

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VP/Other Executive

Relationship

Historically, our relationship and experience with Advantasure have been positive. I would purchase...

Oct 2019
 Helpful

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VP/Other Executive

Relationship

The system is relatively tight in terms of staying up to date with regulations, and they are a good...

Oct 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

We utilize Core Administration Solutions to support our Medicare enrollment and billing functions....

Oct 2019
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

We only use the product for enrollment and billing, so I think the system's PMPM structure is...

Oct 2019
 Helpful

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VP/Other Executive

Relationship

I am not actively engaged in the day-to-day work with Advantasure, but I have a team of people who...

Oct 2019
 Helpful

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CIO

Technology

With the Medicare and Medicaid space, this system has worked pretty well. We haven't had any...

Oct 2019
 Helpful

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CIO

Functionality and Upgrades

First and foremost, we love that everything is consolidated and that we can deal with one vendor. We...

Oct 2019
 Helpful

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CIO

Service and Support

The vendor needs to first work on the road map and having a technology vision for where they are...

Oct 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The vendor didn't even know their software wasn't delivering what it was supposed to until we...

Oct 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We haven't had a great experience with Advantasure. We have had a lot of issues and are currently...

Oct 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Advantasure has a great product, but they need to maintain it. All the modules need to work when the...

Oct 2019
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Director

Other Observations & Comments

The fact that Advantasure is taking the time to listen to us makes me optimistic. The reason why my...

Oct 2019
 Helpful

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Director

Functionality and Upgrades

Sometimes we have repeat issues that should have already been fixed. I am thinking of the bigger...

Oct 2019
 Helpful

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Director

Service and Support

There could be more communication across the organization. I don't have a lot of visibility into how...

Oct 2019
 Helpful

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Director

Other Observations & Comments

Advantasure could provide more education. When the Advantasure compliance people don't know the...

Oct 2019
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Director

Service and Support

The compliance people at Advantasure are responsive when I have questions or concerns. They are...

Oct 2019
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Director

Relationship

When I hear that something has been escalated to an executive, things get done, and the executive is...

Oct 2019
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VP/Other Executive

Relationship

We consider partnerships to be important. We are looking for a true partner that understands our...

Oct 2019
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VP/Other Executive

Implementation and Training

Advantasure's training was fairly broad. We wanted the training for their ticketing system because...

Oct 2019
 Helpful

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VP/Other Executive

Service and Support

The service from Advantasure has grown worse over the past few years, and that probably has to do...

Oct 2019
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VP/Other Executive

Service and Support

We are stuck. We created tickets with Advantasure, but they have been waiting for months or years....

Oct 2019
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VP/Other Executive

Functionality and Upgrades

When Advantasure fixes something in the system, they break something else. New upgrades and releases...

Oct 2019
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VP/Other Executive

Functionality and Upgrades

Our organization needs to make Core Administration Solutions work because there are a lot of big...

Oct 2019
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VP/Other Executive

Service and Support

It seems like Advantasure's service people do everything, so they can only focus on one thing at a...

Oct 2019