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Access info about Payer Claims & Administration Platforms on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Core Administration Solutions Comments
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KLAS Research Director - Joe VanDeGraaff
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Joe VanDeGraaff

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joe.vandegraaff@klasresearch.com

801-734-1587

 
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User Commentary

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Manager

Relationship

I hate to say that Core Administration Solutions is part of our long-term plans, but it is. When the...

Dec 2020
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Manager

ROI / Cost (care and feeding)

Advantasure needs more innovation and vision, and they need better quality. Pretty consistently, we...

Dec 2020
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Manager

Service and Support

Advantasure needs to provide better overall support and to listen to their clients. In general, the...

Dec 2020
(0)
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VP/Other Executive

Service and Support

When COVID-19 first hit, we deployed our staff to work remotely if they weren't remote already....

Dec 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

In the past, Advantasure was very forgiving. We have been using the bucket of our credits. Recently,...

Dec 2020
(0)
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VP/Other Executive

Service and Support

I would definitely like better support and a faster SLA. When we open a service request, we want...

Dec 2020
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Analyst/Coordinator

Service and Support

Advantasure is excellent. They turn around CMS requirements for the most part and make sure that...

Dec 2020
(0)
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Analyst/Coordinator

Service and Support

I think the service side could use some improvement. From an IT perspective, we need to be able to...

Dec 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

We are not using the full suite of products. We are using the vendor to get the verification from...

Dec 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

I don’t see a lot of new technology from the vendor. We have been waiting for a few years for...

Dec 2020
(0)
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Analyst/Coordinator

Implementation and Training

The vendor does one-on-one training when asked, but there is not really any training. We don’t see...

Dec 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

We end up opening quite a few tickets. If I bump an upgrade back and wait to implement it, I find...

Dec 2020
(0)
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Analyst/Coordinator

Relationship

I am not in a role that has personal interactions with the vendor’s executives, however, I don’t...

Dec 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

I think we get our money’s worth, but if I were recommending the system, I would tell folks about...

Dec 2020
(0)
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CIO

ROI / Cost (care and feeding)

Advantasure found a good balance. I can't say that they don't charge us for every little thing, but...

Dec 2020
(0)
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CIO

Service and Support

Advantasure's product generally works, and we don't have too many problems with stability. Our...

Dec 2020
(0)
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Manager

Relationship

Advantasure overpromises and underdelivers. They need better quality control, and they need to be...

Nov 2020
(0)
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Manager

Functionality and Upgrades

Advantasure is challenged with managing the provider data, and that creates havoc in paid claims and...

Nov 2020
(0)
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Manager

Implementation and Training

There are some fundamental understandings that do not get transitioned onto people with regards to...

Nov 2020
(0)
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Manager

Interfacing and Integration

Core Administrations Solutions is really where the crux of the data would come from to support us in...

Nov 2020
(0)
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Manager

Sales and Contracting

With regards to the complexity of our provider contracts, Advantasure is struggling to administer...

Nov 2020
(0)
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Manager

Service and Support

The issue with Advantasure’s support is that the people lack flexibility. They are also unable to...

Nov 2020
(0)
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VP/Other Executive

Interfacing and Integration

I expect to have a business partner that is a risk partner with me, so I expect to get to a place...

Nov 2020
(0)
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Director

Other Observations & Comments

For Core Administrative Solutions, there is a CMS mandate around interoperability, and we are still...

Oct 2020
(0)
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Director

ROI / Cost (care and feeding)

One reason why we went with Core Administration Solutions is we are small, and we would like to...

Oct 2020
(0)
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Director

Service and Support

From a claims processing standpoint, I think the product is very adequate. We have had some issues...

Oct 2020
(0)
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Director

Service and Support

I would say Advantasure is a partner of ours, and the reason I give feedback is we want them to get...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

I love the product, and it is part of our long-term plans. I would definitely recommend Advantasure...

Aug 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

There is integration, but there are bumps in the road with that in our system.

Aug 2020
(0)
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Analyst/Coordinator

Service and Support

We actually meet regularly with Advantasure. When I call about any issues, the support people are...

Aug 2020
(0)
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CIO

Other Observations & Comments

I don’t think we would ever switch to Advantasure from a core claims perspective. They have those...

Jul 2020
(0)
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CIO

Functionality and Upgrades

There are some really great capabilities in the solution. We haven’t struggled a lot. Advantasure is...

Jul 2020
(0)
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CIO

Functionality and Upgrades

Advantasure supports our Medicare enrollment platform. Advantasure has letters that fire off from an...

Jul 2020
(0)
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CIO

Other Observations & Comments

Advantasure does keep their promises. Sometimes there is a different version and a cost associated...

Jul 2020
(0)
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Manager

Service and Support

The system fundamentally does everything it is supposed to do, and the system is easy to understand....

Jun 2020
(0)
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Manager

Other Observations & Comments

In the end, we couldn't do the work any better if we brought it in-house. In fact, it probably won't...

Jun 2020
(0)
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Manager

Relationship

Advantasure supports a lot of different clients, and it seems like Advantasure's people don't talk...

Jun 2020
(0)
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Manager

Functionality and Upgrades

Advantasure has done a great job of supporting us through COVID-19. The claims payer system is...

Jun 2020
(0)
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Manager

Service and Support

Advantasure doesn't meet our providers' or members' needs. Advantasure told us that the platform was...

May 2020
(0)
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Manager

Implementation and Training

I want my peers to know that Advantasure doesn't seem to have an implementation plan and that they...

May 2020
(0)
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Manager

Interfacing and Integration

We manage the provider data and then send it to Advantasure so that they will load it into our...

May 2020
(0)
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Manager

Service and Support

There are times when Advantasure is actually proactive. They sometimes come and tell us what is...

May 2020
(0)
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Manager

Service and Support

Advantasure often isn't very proactive, and if they are, they aren't very good at communicating....

May 2020
(0)
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Manager

Other Observations & Comments

I would recommend Advantasure to small plans that have a very simple, rigid set of benefits. If...

May 2020
(0)
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Manager

Other Observations & Comments

Advantasure has new executives. I want to give them some time to make things better, but...

May 2020
(0)
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